Vote — approved

Bill Gates	yes
Clint Hickman	yes
Jack Sellers	yes
Thomas Galvin	yes
Steve Gallardo	abstain

75.COMPETITION IMPRACTICABLE FOR RSM US LLP Approve a Competition Impracticable (CI) for $2,000,000 for RSM US LLP, under contract Serial 171074-S Project Based Technology Consultants to continue working on the Human Services Department’s (HSD) Integrated Customer Relationship Management (CRM) system developed in Microsoft Dynamics 365 Customer Service Edition and Unified Operations. The system, HSD Dynamics, provides an integrated service delivery approach supporting service eligibility determi

Item Text

75. COMPETITION IMPRACTICABLE FOR RSM US LLP Approve a Competition Impracticable (CI) for $2,000,000 for RSM US LLP, under contract Serial 171074-S Project Based Techn ology Consultants to continue working on the Human Services Department’s (HSD) Integrated Customer Relationship Management (CRM) system developed in Microsoft Dynamics 365 Customer Service Edition and Unified Operations. The system, HSD Dynamics, provides an integrated service delivery approach supporting service eligibility determination, program enrollment, case management and processing, service delivery, data reporting and data analysis. This CI is to support maintenan ce and enhancements of HSD Dynamics throughout the next fiscal year. Since implementation, additional needs have been identified including the development and deployment of code necessary for: Federal ARPA and ERA funding and reporting requirements, crit ical eligibility and case management, a Client Portal integrated within Dynamics, a Provider Portal integrated within Dynamics and integration of Early Education/Head Start within Dynamics. This additional work is necessary to ensure HSD is providing conti nuity of accurate and timely services for customers while remaining programmatically compliant within all programs. To complete this work, HSD requesting $2,000,000 for RSM to complete the necessary and critical programming, coding development and training of HSD staff. Upon approval of the CI, HSD will be authorized to expend up to $2,000,000 for additional development and deployment of the required components to the HSD Dynamics system. Activities will be paid for with American Rescue Plan Act of 2021 (A RPA) grant dollars. HSD processed the attached CI though the Office of Enterprise Technology and the Office of Procurement Services. FY2022: $2,000,000 Expenditures Supervisory District: All (C-22-22-113-X-00)

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