Attachment A - Standard of Conducts Revised.pdf

HR-04 Standards of Conduct 
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Standards of Conduct 
POLICY NUMBER: 
HR-04 
SUBJECT: Professional Expectations of Staff, Volunteers, 
and Consultants 
PERFORMANCE STANDARD(S): 
1302.90(c)(1) and 1302.90 (c)(2). 
PROGRAM AREA: Human Resources 
Revisions approved by the Policy Council on October 21, 2024. 
EFFECTIVE DATE: 1/18/11 
Revised 6/15/11; Revised 4/16/2024; 
Revised 10/1/2024 
POLICY 
The City of Phoenix Head Start Birth to Five Program has set high standards of conduct for its employees, 
contractors, partners, volunteers, and consultants. It is of utmost importance that all staff members are aware 
of their roles and responsibilities in ensuring the safety and security of all enrolled children. To achieve this, all 
staff must abide by the Head Start Program Performance Standard on safety practices and standards of 
conduct. This policy outlines the Head Start Birth to Five program’s method of sustainable implementation by 
the current employees in accordance with the Head Start Program Performance Standard 1302.90(c)(1) and 
1302.90(c)(2). 
The following applies to all Head Start Birth to Five Program staff, Education Service Providers (ESP) staff, 
contracted staff, interns, and volunteers (referred to as “persons”). 
NEW PERSONS TO THE PROGRAM 
•
Before any person can provide services or work with children, the assigned supervisor must ensure the
person has participated in the two-hour Standards of Conduct training in EDvantage.
•
When the person has completed the training, the assigned supervisor will meet with them to review and
sign the Head Start Birth to Five Program Standards of Conduct.
PROFESSIONAL DEVELOPMENT 
•
All persons, as identified above, will receive professional development every quarter to ensure that they
understand the expectations set forth in the standards of conduct. The professional development
content will cover appropriate behaviors and actions that promote safe learning environments.
Additionally, it will explicitly outline any inappropriate behaviors and actions that staff members are
prohibited from implementing within the learning environment.
•
The Head Start Birth to Five Program will ensure that the Standards of Conduct Policy is reviewed and
signed annually by all persons involved in the program.
CITY OF PHOENIX 
Human Services Department 
Education Division 
ATTACHMENT A

HR-04 Standards of Conduct 
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MONITORING IMPLEMENTATION AND VIOLATIONS 
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Implementation of the Standards of Conduct policy will be monitored through observations.
•
If a violation is observed, the observer will immediately take action by stepping in to support the
classroom staff in addressing the incident and reporting to the Deputy Director and the ESP director.
REPORTING VIOLATIONS 
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All violations of the Standards of Conduct policy must be reported within 24 hours to one of the Head
Start Birth to Five administrative staff: Program Coordinators or the Deputy Director.
•
If any violation of the Standards of Conduct policy leads to a significant incident that affects the health
and safety of a child or children, it is mandatory to report it to the Arizona Department of Child Safety
and/or the Arizona Department of Health Services, Child Care Licensing Bureau. The person who
witnessed the violation or has knowledge of it must report it immediately.
•
The violation must be reported via a Child Incident Report in ChildPlus within three (3) calendar days.
•
The Deputy Director will use the information in the Child Incident Report to submit a comprehensive
report to the Office of Head Start within seven (7) calendar days of the incident (45 CFR §1302.102).
This includes any violations of supervision, unauthorized release, or inappropriate discipline.
•
The agency the violator reports to will follow their discipline policy and report the outcome to the Head
Start Birth to Five Deputy Director within 14 calendar days.
FOLLOW-UP AFTER A VIOLATION 
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The Head Start Birth to Five administration will work with the Education Service Provider or agency to
identify the root cause of the violation.
•
After collecting information, the Head Start Birth to Five team will provide further support through
professional development, classroom modeling, or other appropriate actions.

HR-04 Standards of Conduct 
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City of Phoenix Head Start Birth to Five Program 
Universal Standards of Conduct Agreement 
I, ______________________________ understand the importance and role of the Head Start Program staff in 
maintaining safety and security for all children enrolled and will follow the Head Start Program Performance 
Standard on safety practices and standards of conduct. 
•
I will respect and promote the unique identity of each Head Start Birth to Five Program individual and
colleague and refrain from stereotyping on any basis of race, gender, ethnicity, culture, religion,
disability, sexual orientation, family composition, or gender identity.
•
I will comply with program confidentiality policies concerning personally identifiable information about
children, families, and other staff members in accordance with subpart C of part 1303 of this chapter
and applicable Federal, State, local, and Tribal laws
•
I will ensure no child is left alone and unsupervised while under my care.
•
I will implement positive strategies to support children’s well-being and prevent and address children’s
challenging behavior.
I understand that I must not engage in behaviors that maltreat or endanger the health or safety of children, 
including, at a minimum:  
(A) Corporal punishment or physically abusive behavior, defined as the intentional use of physical force that
results in, or has the potential to result in physical injury. Examples include, but are not limited to, hitting,
kicking, shaking, biting, pushing, restraining, force-feeding, or dragging;
(B) Sexually abusive behavior, defined as any completed or attempted sexual act, sexual contact, or
exploitation. Examples include, but are not limited to, behaviors such as inappropriate touching, inappropriate
filming, or exposing a child to other sexual activities;
(C) Emotionally harmful or abusive behavior, defined as behaviors that harm a child’s self-worth or emotional
well-being. Examples include but are not limited to, using seclusion, using or exposing a child to public or
private humiliation, name-calling, shaming, intimidating, or threatening a child, and
(D) Neglectful behavior, defined as the failure to meet a child’s basic physical and emotional needs, including
access to food, education, medical care, appropriate supervision by an adequate caregiver, and safe physical
and emotional environments. Examples include, but are not limited to, leaving a child unattended on a bus,
withholding food as punishment, or refusing to change soiled diapers as punishment;
I will not solicit or accept personal gratuities, favors, or anything of significant monetary value from contractors, 
potential contractors, and families.  
I have read the Standards of Conduct policy and participated in professional development to further my 
knowledge.  Failure to adhere to these standards may result in discipline, up to and including termination of 
employment or services. 
Printed Name: 
Signature:  
Title:

HR-04 Standards of Conduct 
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Date: