Community Assistance Expansion and Implementation Report - October 2025.pdf

As of August 2025, the Community Assistance Program operated with nine Behavioral Health Units (BHUs)
providing 24/7 citywide coverage. Behavioral Health Dispatch services also maintained round-the-clock
availability. Additionally, there were six Crisis Response Units (CRUs) offering citywide coverage five days a
week, 24 hours per day, and 22-hour coverage on the remaining two days. Recruitment efforts to expand
staffing and enhance service capacity are ongoing throughout 2025. CAP anticipates an increase in vacancies
following the request to convert part-time specialist positions into full-time roles. Once this conversion is
implemented, 20 additional full-time specialist positions will be created.
Current Staffing
Learn more at Phoenix.gov/CAP
The Community Assistance Program (CAP) consists of Behavioral Health and Crisis Response Units. Calls for
service are recorded through the electronic patient care record system, with each call representing an incident
where a CAP team was dispatched.
In August 2025, CAP responded to a total of 1,285 calls for service. Of these, 417 calls were transferred from
Phoenix Police Communications to CAP Behavioral Health Dispatchers. During August, 15 CAP units were
actively in service. Comparing the first seven months of 2025 to the same period in 2024:
Behavioral Health Units saw a 94% increase in calls for service.
Crisis Response Units experienced a 5% increase in calls for service.
ATTACHMENT A
RECRUITMENT & STAFFING:
25-06 CAP Class
SUMMARY:

2025 
(8 Month): 2,649
2024 
(8 Month): 1,338
Trend
98% increase
Learn more at Phoenix.gov/CAP
CALLS TRANSFERRED FROM POLICE COMMUNICATIONS:
Between January and August 2025, the number of calls transferred from Police Communications
to CAP Behavioral Health Dispatchers increased by 98% compared to the same period in 2024.
This growth reflects ongoing collaboration efforts, including the placement of two CAP supervisors in Police
Communications for 41 hours each week to help identify appropriate calls for transfer.
In March 2025, all Police Communications staff and police officers completed an e-learning module on
accessing and utilizing behavioral health teams. In August 2025, 52% of all Behavioral Health unit calls
originated from transfers by Police Communications. The remaining 48% were initiated by fire and police
personnel or generated directly by Behavioral Health units.

2025 
(8 Month): 5,450
2024 
(8 Month): 2,810
Trend
94% increase
The data on individuals assisted and services provided below is sourced from the electronic care records
system. CAP services may be delivered to multiple individuals during a single call, or in some cases,
services may be declined. As a result, the number of individuals assisted may not directly align with the
total volume of calls for service.
The Behavioral Health Units (BHUs) are specifically designed to respond independently to calls, serving as
an alternative to traditional police or fire response. In August 2025, BHUs responded to 809 calls for
service, making direct contact with individuals on 457 calls (56%). The remaining calls were either
canceled prior to arrival or the units were unable to locate the individual upon arriving on scene.
Learn more at Phoenix.gov/CAP
BEHAVIORAL HEALTH CALLS FOR SERVICE:
Transports: 134
Adults Served: 460
Children Served: 60
Average Response Time: 20 minutes
*number of individuals assisted may
differ from the calls for service volume
Primary Call Types (Total: 457)
Check Wellbeing: 255 (56%)
Mental Health: 113 (25%)
Social Service Related: 32 (7%)
Single Unit BH Response
592 responses; 73% 
Responding with Police
95 responses; 12%
Responding with Fire
98 responses; 12%
Responding with Police & Fire
24 responses; 3%

2025 
(8 Month): 3,731
2024 
(8 Month): 3,557
Trend
5% increase
Learn more at Phoenix.gov/CAP
CRISIS RESPONSE CALLS FOR SERVICE:
The data on individuals assisted and services provided below is sourced from the electronic care records system.
CAP services may be delivered to multiple individuals during a single call, or in some cases, services may be
declined. As a result, the number of individuals assisted may not directly align with the total volume of calls for
service.
The Crisis Response Units (CRUs) operate as co-response teams, working alongside Police and/or Fire personnel. In
August 2025, CRUs responded to 476 calls for service, successfully making contact with individuals on 267
calls (56%). The remaining calls were either canceled prior to arrival or upon arrival on scene.
Transports: 31
Adults Served: 566
Children Served: 237
Average Response Time: 22 minutes
*
Primary Call Types (Total: 267)
Death: 117 (44%)
Occupant Services: 52 (19%)
Housing Insecurity: 42 (16%)
Single Unit CR Response
50 responses; 10% 
Responding with Police
70 responses; 15%
Responding with Fire
144 responses; 30%
Responding with Police & Fire
212 responses; 45%
*number of individuals assisted may differ from the calls for service volume