Community Assistance Program (CAP) Expansion Implementation and Metrics Update.pdf

The Community Assistance Program (CAP) is comprised of Crisis Response and Behavioral Health Units. In
 September 2024, the CAP responded to 995 total calls for service. Calls for service reflects informatio
n generated from the Computer Automated Dispatch system. A call represents an incident in which a C
AP te am w as dispatch ed a nd arriv ed on-sce ne of t he inciden t. In additio n, in Septemb er 20 24 t he Phoe
nix Pol ice Communicati ons transfer red 239 ca lls to the CAP Behavio ral Hea lth Dispatche rs, a new monthly record to date.  
The Crisis Response Units experienced an 18% increase and the Behavioral Health Units experienced a
 164% increase in call volume in the first 9 months of 2024 compared to the first 9 months of 2023. Th
e increas e i n th e cal l volum e i s impacte d b y man y factors . I n Jun e 2024 , CA P collaborate d wit h Poli
ce Communicatio ns to ha ve a C AP Supervis or in the ir dispat ch ar ea 3 da ys a wee k. Th is h as result ed 
in  improved communication on availability of Behavioral Health Units to respond to a mental health crisis. CAP 
currently has six Crisis Response and five Behavioral Health Units in service.
Learn more at Phoenix.gov/Fire/CAP
CALLS FOR SERVICE BY MONTH:
ATTACHMENT A
COMMUNITY ASSISTANCE PROGRAM 
DATA REPORT - NOVEMBER 2024

CALLS TRANSFERRED FROM POLICE
BY MONTH:
In 2023, Police Communications transferred 842 calls to the CAP Behavioral Health
 Dispatcher.  In the first 9 months of 2024, Police Communications have transferred 1,577 calls to the CAP Behavioral Health Dispatchers compared to 483 transferred calls in the first 9 months of 2023 .
Learn more at Phoenix.gov/Fire/CAP
CALLS FOR SERVICE BY MONTH (CONTINUED):

Learn more at Phoenix.gov/Fire/CAP
CRISIS RESPONSE SUMMARY OF SERVICES: 
CRISIS RESPONSE UNIT REPORT:
09.01.2024 - 09.30.2024
Total Number of individuals assisted: 581
Number Of Adults Contacted: 457 (79%)
Number Of Children Contacted: 124 (21%)
Top 3 services delivered:
Referral to long term supportive services
Grief/Emotional Support
Victim Advocacy and Support
Top CRU Crisis Response Reasons:
Death: 77
Social Service: 50
Occupant Services (fires, haz mat, flood): 28 
Top Primary Crime Reason:
Assault: 14
Domestic/Family Violence & Child Abuse: 8
Homicide/Death Investigation: 6
Individuals assisted and services provided below are generated from an electronic care records system. CAP
 services may be rendered to multiple community members or customers may decline service. Thus, the 
number of individuals assisted may differ from the calls for service volume.
In September 2024, Crisis Response Units assisted 581 individuals.  The majority, 457 (79%) of those served 
were adults (18 years old or older) while 124 (21%) were individuals under 18 years of age.

Learn more at Phoenix.gov/Fire/CAP
602-261-8849
Total Number of individuals assisted: 349
 Number Of Adults Contacted: 326 (93%)
 Number Of Children Contacted: 23 (7%)
Top 3 services delivered:
Stabilized In Place: 84 (24% of contacts)
Stabilized With Transport: 64 (18% of contacts)
Transferred to High Level of Care: 50 (14% of 
contacts)
Top BHU Primary Problem (Self Reported):
Housing Insecurity: 57 (16%)
Substance Use: 28 (8%)
Other: 33 (9%)
BEHAVIORAL HEALTH UNIT REPORT:
09.01.2024 - 09.30.2024
Individuals assisted and services provided below are generated from an electronic care records system. CAP
 services may be rendered to multiple community members or customers may decline service. Thus, the 
number of individuals assisted may differ from the calls for service volume.
In September 2024, Behavioral Health Units assisted 349 individuals.  The majority, 326 (93%) of those served 
were adults (18 years old or older) while 23 (7%) were individuals under 18 years of age.
BEHAVIORAL HEALTH SUMMARY OF SERVICES: 
Learn more at Phoenix.gov/Fire/CAP

RECRUITMENT & STAFFING:
Learn more at Phoenix.gov/Fire/CAP
CAP continues to focus on hiring for open positions. In June 2024, City Council approved new job titles for
 CAP positions. Caseworker II employees will now be CAP Crisis Intervention Specialist and Caseworker II
I employee s wil l b e CA P Crisi s Interventio n Supervisors . CA P anticipate s openin g anothe r recruitmen
t, utilizing the new job titles in fall 2024. 
Currently, there are 6 Crisis Response Units providing City wide coverage 5 days a week, 24 hours a day
 and 2 days a week, 22 hours a day.  In addition, there are 5 Behavioral Health Units providing city wide coverage 7 days a week, 20 hours a day.  
CAP has 8 active Behavioral Health Dispatchers (CAP Crisis Intervention Supervisors). Sunday through
 Wednesday, these supervisors will be covering dispatch needs 20 hours a day. Thursday throug
h Saturday, supervisors provide 10 hours of coverage.  However, CAP has a supervisor available 24 hours a day/7 days a week available by phone to take request for a Behavioral Health or Crisis Response Unit. 
In October 2024, CAP reported 65% of the 128 positions created with the $15 million dollar budget increase
 in FY21/22 have been filled.