Attachment A - Community Assistance Expansion and Implementation Report - June 2025.pdf

In April 2025, there were six Behavioral Health Units providing city wide coverage 4 days a week for 24 hours
daily and 3 days a week 23.5 hours daily. Coverage for BHU dispatch is 24 hours daily. In addition, there were
6 Crisis Response Units providing City wide coverage 5 days a week, 24 hours a day and 2 days a week for 22
hours a day.  Hiring efforts continue to take place in 2025.
Current Staffing
The Community Assistance Program (CAP) is comprised of Behavioral Health and Crisis Response Units. Calls
for service reflect information generated from the electronic patient care record system. A call represents an
incident in which a CAP team was dispatched. In April 2025, the CAP responded to 1,155 total calls for
service. During the month of April, Phoenix Police Communications transferred 300 calls for service to the
CAP Behavioral Health Dispatchers.
The Behavioral Health Units experienced a 134% increase and the Crisis Response Units experienced a 5%
increase in call volume in the first four months of 2025 compared to the first four months of 2024. In April
2025, there were twelve CAP units in service. 
Learn more at Phoenix.gov/Fire/CAP
ATTACHMENT A
RECRUITMENT & STAFFING:
25-04 CAP Class
SUMMARY:

2025 
(4 Month): 1,160
2024 
(4 Month): 492
Trend
136% increase
Learn more at Phoenix.gov/Fire/CAP
CALLS TRANSFERRED FROM POLICE COMMUNICATIONS:
Comparing the first four months of 2024 to 2025, the calls transferred from Police Communications to CAP
Behavioral Health Dispatchers increased by 136%. This increase is attributed to ongoing collaboration with
Police Communications, which includes two CAP supervisors working in Police Communications 24 hours a
week to provide to support identifying appropriate calls for transfer.  In addition, in March 2025 all police
communications personnel and police officers were assigned an e-learning module on how to use and access
behavioral health teams. In April 2025, 43% of the calls for the Behavioral Health units were generated from a
transferred call from Police Communications. The remaining 57% of the Behavioral Health units’ calls for
service were generated from fire and police personnel requesting a Behavioral Health unit or the call was
generated by a Behavioral Health unit.

2025 
(4 Month): 2,479
2024 
(4 Month): 1,060
Trend
134% increase
Individuals assisted and services provided below are generated from an electronic care records system. CAP
services may be rendered to multiple community members or customers may decline service. Thus, the
number of individuals assisted may differ from the calls for service volume. The Behavioral Health Units are
designed to be respond singularly to calls in lieu of police and fire apparatus. Of the 705 calls for service
in the month of April, the Behavioral Health Units made contact with a customer(s) on 369 calls (52%). The
remaining calls were either cancelled prior to arrival or the units were not able to locate the customer upon
arrival on-scene.
Learn more at Phoenix.gov/Fire/CAP
BEHAVIORAL HEALTH CALLS FOR SERVICE:
Top Two Call Types
(369 calls in total)
Check Wellbeing: 201 (54%)
Mental Health: 96 (26%)
Transports: 96
Adults Served: 364
Children Served: 38
Average Response Time: 23 minutes
Single Unit BH Response
• 525 responses; 75% 
Responding with Fire
• 88 responses; 12% 
Responding with Police
• 74 responses; 10% 
Responding with Police & Fire
• 18 responses; 3% 
*number of individuals assisted
may differ from the calls for
service volume.

2025 
(4 Month): 1,781
2024 
(4 Month): 1,691
Trend
5% increase
Learn more at Phoenix.gov/Fire/CAP
CRISIS RESPONSE CALLS FOR SERVICE:
Individuals assisted and services provided below are generated from an electronic care records system. CAP
services may be rendered to multiple community members or customers may decline service. Thus, the number of
individuals assisted may differ from the calls for service volume. The Crisis Response Units are designed to be co-
response units with Police and/or Fire apparatus. Of the 450 calls for service in the month of April, the Crisis
Response Units made contact with a customer(s) on 236 calls (52%). The remaining calls were either cancelled
prior or upon arrival. 
Top Two Call Types
(236 calls in total) 
Death: 112 (47%)
Occupant Services: 34 (14%)
Transports: 28
Adults Served: 503
Children Served: 149
Average Response Time: 23 minutes
Single Unit CR Response
• 44 responses; 10% 
Responding with Fire
• 117 responses; 26% 
Responding with Police
• 72 responses; 16% 
Responding with Police & Fire
• 217 responses; 48% 
*