230209-CI SOFTWARE AND RELATED SERVICES CONTRACT VENDOR SIGNED.PDF

Maricopa County — Formal (2023-06-28)

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CONTRACT PURSUANT TO COMPETITION 
IMPRACTICABLE 
 
SERIAL 230209-CI 
 
This Contract is entered into this 1st day of July 2023 by and between Maricopa County (“County”), a political 
subdivision of the State of Arizona, and HLP Inc. (“Contractor”) for the purchase of animal care and control 
software and related services.   
 
1.0 
CONTRACT TERM 
 
1.1 
This Contract is for a term of one year, beginning on the 1st day of July 2023 and ending the 30th 
day of June 2024. 
 
2.0 
OPTION TO RENEW 
 
The County may, at its option and with the concurrence of the Contractor, renew the term of this contract 
up to a maximum of two additional year(s), (or at the County’s sole discretion, extend the contract on a 
month-to-month basis for a maximum of six months after expiration). The Contractor shall be notified in 
writing by the Office of Procurement Services of the County’s intention to renew the contract term at least 
60 calendar days prior to the expiration of the original contract term. 
 
3.0 
PRICE ADJUSTMENTS 
 
Any requests for reasonable price adjustments must be submitted sixty (60) days prior to the timeframe 
stipulated on the Contract or Quote. Requests for adjustment in cost of labor and/or materials must be 
supported by appropriate documentation. The reasonableness of the request will be determined by 
comparing the request with the Consumer Price Index or by performing a market survey. If County agrees 
to the adjusted price terms, County shall issue written approval of the change and provide an updated 
version of the Contract. The new change shall not be in effect until the date stipulated on the Contract. 
 
4.0 
PAYMENTS 
 
4.1 
As consideration for performance of the duties described herein, County shall pay Contractor the 
sum(s) stated in Exhibit “A.” 
 
4.2 
Payment shall be made upon the County’s receipt of a properly completed invoice. 
 
4.3 
INVOICES 
 
4.3.1 
The Contractor shall submit one legible copy of their detailed invoice before payment(s) 
will be made. Incomplete invoices will not be processed. At a minimum, the invoice must 
provide the following information: 
 
• 
Company name, address, and contact information 
• 
County bill-to name and contact information 
• 
Contract serial number 
• 
County purchase order number 
• 
Project name and/or number 
• 
Invoice number and date

SERIAL 230209-CI 
 
• 
Payment terms 
• 
Date of service or delivery 
• 
Quantity  
• 
Contract item number(s) 
• 
Arrival and completion time 
• 
Description of purchase (product or services) 
• 
Pricing per unit of purchase 
• 
Extended price 
• 
Freight (if applicable) 
• 
Mileage with rate (if applicable) 
• 
Total amount due 
  
 
4.3.2 
Problems regarding billing or invoicing shall be directed to the department as listed on 
the purchase order. 
  
4.3.3 
Payment shall only be made to the Contractor by Accounts Payable through the Maricopa 
County Vendor Express Payment Program. This is an electronic funds transfer (EFT) 
process. After contract award, the Contractor shall complete the Vendor Registration 
Form accessible from the County Department of Finance Vendor Registration Web Site 
https://www.maricopa.gov/5169/Vendor-Information. 
  
4.3.4 
Discounts offered in the contract shall be calculated based on the date a properly 
completed invoice is received by the County.  
  
4.3.5 
EFT payments to the routing and account numbers designated by the Contractor shall 
include the details on the specific invoices that the payment covers. The Contractor is 
required to discuss remittance delivery capabilities with their designated financial 
institution for access to those details. 
 
5.0 
AVAILABILITY OF FUNDS 
 
5.1  
The provisions of this contract relating to payment for services shall become effective when funds 
assigned for the purpose of compensating the Contractor as herein provided are actually available 
to County for disbursement. The County shall be the sole judge and authority in determining the 
availability of funds under this contract. County shall keep the Contractor fully informed as to the 
availability of funds. 
 
5.2  
If any action is taken by any State agency, Federal department, or any other agency or 
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in connection 
with, this contract, County may amend, suspend, decrease, or terminate its obligations under, or in 
connection with, this contract. In the event of termination, County shall be liable for payment only 
for services rendered prior to the effective date of the termination, provided that such services are 
performed in accordance with the provisions of this contract. County shall give written notice of 
the effective date of any suspension, amendment, or termination under this section, at least 10 days 
in advance. 
 
6.0 
DUTIES 
 
6.1 
The Contractor shall perform all duties stated in Exhibit “A” and Exhibit “B”, or as otherwise 
directed in writing by the Procurement Officer. 
 
6.2 
During the Contract term, County shall provide Contractor’s personnel with adequate workspace 
for consultants and such other related facilities as may be required by Contractor to carry out its 
contractual obligations.

SERIAL 230209-CI 
 
 
7.0 
TERMS AND CONDITIONS 
 
7.1 
INDEMNIFICATION 
 
7.1.1 
To the fullest extent permitted by law, and to the extent that claims, damages, losses, or 
expenses are not covered and paid by insurance purchased by the contractor, the 
contractor shall defend, indemnify, and hold harmless the County (as Owner), its agents, 
representatives, officers, directors, officials, and employees from and against all claims, 
damages, losses, and expenses (including, but not limited to attorneys' fees, court costs, 
expert witness fees, and the costs and attorneys' fees for appellate proceedings) arising 
out of, or alleged to have resulted from, the negligent acts, errors, omissions, or mistakes 
relating to the performance of this contract. 
 
7.1.2 
Contractor's duty to defend, indemnify, and hold harmless the County, its agents, 
representatives, officers, directors, officials, and employees shall arise in connection with 
any claim, damage, loss, or expense that is attributable to bodily injury, sickness, disease, 
death, or injury to, impairment of, or destruction of tangible property, including loss of 
use resulting therefrom, caused by negligent acts, errors, omissions, or mistakes in the 
performance of this contract, but only to the extent caused by the negligent acts or 
omissions of the contractor, a subcontractor, anyone directly or indirectly employed by 
them, or anyone for whose acts they may be liable, regardless of whether or not such 
claim, damage, loss, or expense is caused in part by a party indemnified hereunder. 
 
7.1.3 
The amount and type of insurance coverage requirements set forth herein will in no way 
be construed as limiting the scope of the indemnity in this section. 
 
7.1.4 
The scope of this indemnification does not extend to the sole negligence of County. 
 
The scope of this indemnification does not extend to the sole negligence of County 
 
7.2 
INSURANCE 
 
7.2.1 
Contractor, at Contractor’s own expense, shall purchase and maintain the herein 
stipulated minimum insurance from a company or companies duly licensed by the State 
of Arizona and possessing a current A.M. Best, Inc. rating of B++. In lieu of State of 
Arizona licensing, the stipulated insurance may be purchased from a company or 
companies, which are authorized to do business in the State of Arizona, provided that 
said insurance companies meet the approval of County.  The form of any insurance 
policies and forms must be acceptable to County. 
 
7.2.2 
All insurance required herein shall be maintained in full force and effect until all work or 
service required to be performed under the terms of the Contract is satisfactorily 
completed and formally accepted.  Failure to do so may, at the sole discretion of County, 
constitute a material breach of this Contract. 
 
7.2.3 
Contractor’s insurance shall be primary insurance as respects County, and any insurance 
or self-insurance maintained by County shall not contribute to it. 
 
7.2.4 
Any failure to comply with the claim reporting provisions of the insurance policies or any 
breach of an insurance policy warranty shall not affect the County’s right to coverage 
afforded under the insurance policies. 
 
7.2.5 
The insurance policies may provide coverage that contains deductibles or self-insured 
retentions. Such deductible and/or self-insured retentions shall not be applicable with 
respect to the coverage provided to County under such policies.  Contractor shall be 
solely responsible for the deductible and/or self-insured retention and County, at its 
option, may require Contractor to secure payment of such deductibles or self-insured 
retentions by a surety bond or an irrevocable and unconditional letter of credit.

SERIAL 230209-CI 
 
 
7.2.6 
County reserves the right to request and to receive, within 10 working days, certified 
copies of any or all of the herein required insurance certificates. County shall not be 
obligated to review policies and/or endorsements or to advise Contractor of any 
deficiencies in such policies and endorsements, and such receipt shall not relieve 
Contractor from, or be deemed a waiver of County’s right to insist on strict fulfillment of 
Contractor’s obligations under this Contract. 
 
7.2.7 
The insurance policies required by this Contract, except Workers’ Compensation shall 
name County, its agents, representatives, officers, directors, officials and employees as 
Additional Insureds. 
 
7.2.8 
The policies required hereunder, except Workers’ Compensation, shall contain a waiver 
of transfer of rights of recovery (subrogation) against County, its agents, representatives, 
officers, directors, officials and employees for any claims arising out of Contractor’s 
work or service. 
 
7.2.9 
Commercial General Liability 
 
Commercial General Liability insurance and, if necessary, Commercial Umbrella 
insurance with a limit of not less than $1,000,000 for each occurrence, $1,000,000 
Products/Completed Operations Aggregate, and $2,000,000 General Aggregate Limit. 
The policy shall include coverage for bodily injury, broad form property damage, 
personal injury, products and completed operations and blanket contractual coverage, and 
shall not contain any provision which would serve to limit third party action over claims. 
There shall be no endorsement or modification of the CGL limiting the scope of coverage 
for liability arising from explosion, collapse, or underground property damage. 
 
7.2.10 
Automobile Liability 
 
Commercial/Business Automobile Liability insurance and, if necessary, Commercial 
Umbrella insurance with a combined single limit for bodily injury and property damage 
of not less than $1,000,000 each occurrence with respect to any of the Contractor’s 
owned, hired, and non-owned vehicles assigned to or used in performance of the 
Contractor’s work or services under this Contract. 
 
7.2.11 
Workers’ Compensation 
 
7.2.11.1 
Workers’ Compensation insurance to cover obligations imposed by federal 
and state statutes having jurisdiction of Contractor’s employees engaged in 
the performance of the work or services under this Contract; and Employer’s 
Liability insurance of not less than $1,000,000 for each accident, $1,000,000 
disease for each employee, and $1,000,000 disease policy limit. 
 
7.2.11.2 
Contractor waives all rights against County and its agents, officers, directors 
and employees for recovery of damages to the extent these damages are 
covered by the Workers’ Compensation and Employer’s Liability, or 
commercial umbrella liability insurance obtained by Contractor pursuant to 
this Contract. 
 
7.2.12 
Certificates of Insurance 
 
7.2.12.1  Prior to contract award, Contractor shall furnish the County with valid and 
complete Certificates of Insurance, or formal endorsements as required by the 
contract in the form provided by the County, issued by Contractor’s 
insurer(s), as evidence that policies providing the required coverage, 
conditions and limits required by this contract are in full force and effect. 
Such certificates shall identify this contract number and title.

SERIAL 230209-CI 
 
7.2.12.2  In the event any insurance policy(ies) required by this contract is (are) written 
on a claims-made basis, coverage shall extend for two years past completion 
and acceptance of Contractor’s work or services and as evidenced by annual 
certificates of insurance. 
 
7.2.12.3  If a policy does expire during the life of the Contract, a renewal certificate 
must be sent to County 15 calendar days prior to the expiration date. 
 
7.2.13 
Cancellation and Expiration Notice 
 
Applicable to all insurance policies required within the insurance requirements of this 
contract, Contractor’s insurance shall not be permitted to expire, be suspended, be 
canceled, or be materially changed for any reason without 30 days prior written notice to 
Maricopa County. Contractor must provide to Maricopa County, within two business 
days of receipt, if they receive notice of a policy that has been or will be suspended, 
canceled, materially changed for any reason, has expired, or will be expiring. Such notice 
shall be sent directly to Maricopa County Office of Procurement Services and shall be 
mailed, or hand delivered to 301 W. Jefferson St. Suite 700, Phoenix, AZ 85003, or 
emailed to the procurement officer noted in the solicitation. 
 
7.3 
WARRANTY OF SERVICES 
 
7.3.1 
The Contractor warrants that all services provided hereunder will conform to the 
requirements of the Contract, including all descriptions, specifications and attachments 
made a part of this Contract.  County’s acceptance of services or goods provided by the 
Contractor shall not relieve the Contractor from its obligations under this warranty. 
 
7.3.2 
In addition to its other remedies, County may, at the Contractor's expense, require prompt 
correction of any services failing to meet the Contractor's warranty herein.  Services 
corrected by the Contractor shall be subject to all the provisions of this Contract in the 
manner and to the same extent as services originally furnished hereunder. 
 
7.4 
INSPECTION OF SERVICES 
 
7.4.1 
The Contractor shall provide and maintain an inspection system acceptable to County 
covering the services under this Contract.  Complete records of all inspection work 
performed by the Contractor shall be maintained and made available to County during 
contract performance and for as long afterwards as the Contract requires. 
 
7.4.2 
County has the right to inspect and test all services called for by the Contract, to the 
extent practicable at all times and places during the term of the Contract.  County shall 
perform inspections and tests in a manner that will not unduly delay the work. 
 
7.4.3 
If any of the services do not conform with Contract requirements, County may require the 
Contractor to perform the services again in conformity with Contract requirements, at no 
increase in Contract amount.  When the defects in services cannot be corrected by re-
performance, County may: 
 
7.4.3.1 
Require the Contractor to take necessary action to ensure that future 
performance conforms to Contract requirements; and 
 
7.4.3.2 
Reduce the Contract price to reflect the reduced value of the services 
performed. 
 
7.4.4 
If the Contractor fails to promptly perform the services again or to take the necessary 
action to ensure future performance in conformity with Contract requirements, County 
may:

SERIAL 230209-CI 
 
7.4.4.1 
By Contract or otherwise, perform the services and charge to the Contractor 
any cost incurred by County that is directly related to the performance of such 
service; or 
 
7.4.4.2 
Terminate the Contract for default. 
 
7.5 
STRATEGIC ALLIANCE for VOLUME EXPENDITURES ($AVE) 
 
The County is a member of the $AVE cooperative purchasing group.  $AVE includes the State of 
Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified school districts.  
Under the $AVE Cooperative Purchasing Agreement, and with the concurrence of the successful 
Respondent under this solicitation, a member of $AVE may access a contract resulting from a 
solicitation issued by the County.  If you do not want to grant such access to a member of $AVE, 
please so state in your proposal.  In the absence of a statement to the contrary, the County will 
assume that you do wish to grant access to any contract that may result from this Request for 
Proposal. 
 
7.6 
INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPA’s) 
 
County currently holds ICPA’s with numerous governmental entities throughout the State of 
Arizona.  These agreements allow those entities, with the approval of the Contractor, to purchase 
their requirements under the terms and conditions of the County Contract.  Please indicate on 
Attachment A, your acceptance or rejection regarding such participation of other governmental 
entities.  Your response will not be considered as an evaluation factor in awarding a contract. 
 
7.7 
NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION 
 
This contract does not guarantee any minimum or maximum purchases will be made. Orders will 
only be placed under this contract when the County identifies a need and proper authorization and 
documentation have been approved. 
 
7.8 
TERMINATION FOR CONVENIENCE 
 
Maricopa County may terminate the Contract for convenience by providing 60 calendar days 
advance notice to the Contractor. 
 
7.9 
TERMINATION FOR DEFAULT: 
 
The County may, by written notice of default to the Contractor, terminate this Contract in whole 
or in part if the Contractor fails to: 
 
7.9.1 
Deliver the supplies or to perform the services within the time specified in this Contract 
or any extension;  
 
7.9.2 
Make progress, so as to endanger performance of this Contract; or  
 
7.9.3 
Perform any of the other provisions of this Contract.  
 
The County’s right to terminate this contract under these subparagraphs may be exercised if the 
Contractor does not cure such failure within ten business days (or more if authorized in writing by 
the County) after receipt of the notice from the Procurement Officer specifying the failure. 
 
7.10 
STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST 
 
Notice is given that, pursuant to A.R.S. § 38-511, the County may cancel any contract without 
penalty or further obligation within three years after execution of the contract, if any person 
significantly involved in initiating, negotiating, securing, drafting, or creating the contract on 
behalf of the County is at any time, while the contract or any extension of the contract is in effect, 
an employee or agent of any other party to the contract in any capacity or consultant to any other

SERIAL 230209-CI 
 
party of the contract with respect to the subject matter of the contract. Additionally, pursuant to 
A.R.S. § 38-511, the County may recoup any fee or commission paid or due to any person 
significantly involved in initiating, negotiating, securing, drafting, or creating the contract on 
behalf of the County from any other party to the contract arising as the result of the contract. 
 
7.11 
OFFSET FOR DAMAGES 
 
In addition to all other remedies at Law or Equity, the County may offset from any money due to 
the Contractor any amounts Contractor owes to the County for damages resulting from breach or 
deficiencies in performance of the contract. 
 
7.12 
ADDITIONS/DELETIONS OF REQUIREMENTS 
 
 
The County reserves the right to add and/or delete materials and services to a contract. If a service 
requirement is deleted, payment to the Contractor will be reduced proportionately to the amount of 
service reduced in accordance with the bid price. If additional materials or services are required 
from a contract, prices for such additions will be negotiated between the Contractor and the 
County. 
 
7.13 
RELATIONSHIPS 
 
7.13.1 
In the performance of the services described herein, the Contractor shall act solely as an 
independent Contractor, and nothing herein or implied herein shall at any time be 
construed as to create the relationship of employer and employee, co-employee, 
partnership, principal and agent, or joint venture between the County and the Contractor. 
 
7.13.2 
The County reserves the right of final approval on proposed staff. Also, upon request by 
the County, the Contractor will be required to remove any employees working on County 
projects and substitute personnel based on the discretion of the County within two 
business days, unless previously approved by the County. 
 
7.14 
SUBCONTRACTING 
 
7.14.1 
The Contractor may not assign to another Contractor or subcontract to another party for 
performance of the terms and conditions hereof without the written consent of the 
County. All correspondence authorizing subcontracting must reference the bid serial 
number and identify the job or project. 
 
7.14.2 
The subcontractor’s rate for the job shall not exceed that of the prime Contractor’s rate, 
as bid in the pricing section, unless the prime Contractor is willing to absorb any higher 
rates. The subcontractor’s invoice shall be invoiced directly to the prime Contractor, who 
in turn shall pass-through the costs to the County, without mark-up. A copy of the 
subcontractor’s invoice must accompany the prime Contractor’s invoice. 
 
7.15 
AMENDMENTS 
 
All amendments to this contract shall be in writing and approved/signed by both parties. Maricopa 
County Office of Procurement Services shall be responsible for approving all amendments for 
Maricopa County. 
 
7.16 
ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR 
OTHER REVIEW 
 
7.16.1 
In accordance with Section MC1-372 of the Maricopa County Procurement Code, the 
Contractor agrees to retain (physical or digital copies of) all books, records, accounts, 
statements, reports, files, and other records and back-up documentation relevant to this 
contract for six years after final payment or until after the resolution of any audit 
questions, which could be more than six years, whichever is longest. The County, Federal

SERIAL 230209-CI 
 
or State auditors and any other persons duly authorized by the department shall have full 
access to and the right to examine, copy, and make use of, any and all said materials. 
 
7.16.2 
If the Contractor’s books, records, accounts, statements, reports, files, and other records 
and back-up documentation relevant to this contract are not sufficient to support and 
document that requested services were provided, the Contractor shall reimburse Maricopa 
County for the services not so adequately supported and documented. 
 
7.17 
AUDIT DISALLOWANCES 
 
If at any time it is determined by the County that a cost for which payment has been made is a 
disallowed cost, the County shall notify the Contractor in writing of the disallowance. The course 
of action to address the disallowance shall be at sole discretion of the County, and may include 
either an adjustment to future invoices, request for credit, request for a check, or a deduction from 
current invoices submitted by the Contractor equal to the amount of the disallowance, or to require 
reimbursement forthwith of the disallowed amount by the Contractor by issuing a check payable 
to Maricopa County. 
 
7.18 
STRICT COMPLIANCE 
 
Acceptance by County of a performance that is not in strict compliance with the terms of the 
contract shall not be deemed to be a waiver of strict compliance with respect to all other terms of 
the contract. 
7.19 
VALIDITY 
 
The invalidity, in whole or in part, of any provision of the Contract shall not void or affect the 
validity of any other provision of the Contract. 
 
7.20 
SEVERABILITY 
 
The removal, in whole or in part, of any provision of this Contract shall not void or affect the 
validity of any other provision of this Contract. 
 
7.21 
RIGHTS IN DATA 
 
7.21.1  The County shall have the use of data and reports resulting from a contract without 
additional cost or other restriction except as may be established by law or applicable 
regulation. Each party shall supply to the other party, upon request, any available 
information that is relevant to a contract and to the performance thereunder. 
 
7.21.2 
Data, records, reports, and all other information generated for the County by a third party 
as the result of a contract are the property of the County and shall be provided in a format 
designated by the County or shall be and remain accessible to the County into perpetuity. 
 
7.22 
VERIFICATION REGARDING COMPLIANCE WITH ARIZONA REVISED STATUTES §41-
4401 AND FEDERAL IMMIGRATION LAWS AND REGULATIONS 
 
7.22.1 
By entering into the contract, the Contractor warrants compliance with the Immigration and 
Nationality Act (INA using E-Verify) and all other Federal immigration laws and 
regulations related to the immigration status of its employees and A.R.S. § 23-214(A). The 
Contractor shall obtain statements from its subcontractors certifying compliance and shall 
furnish the statements to the procurement officer upon request. These warranties shall 
remain in effect through the term of the contract. The Contractor and its subcontractors 
shall also maintain Employment Eligibility Verification forms (I-9) as required by the 
Immigration Reform and Control Act of 1986, as amended from time to time, for all 
employees performing work under the contract and verify employee compliance using the 
E-Verify system and shall keep a record of the verification for the duration of the 
employee’s employment or at least three years, whichever is longer. I-9 forms are available 
for download at www.uscis.gov.

SERIAL 230209-CI 
 
 
7.22.2 
The County retains the legal right to inspect documents of Contractor and subcontractor 
employees performing work under this contract to verify compliance with paragraph 7.22.1 
of this section. Contractor and subcontractor shall be given reasonable notice of the 
County’s intent to inspect and shall make the documents available at the time and date 
specified. Should the County suspect or find that the Contractor or any of its subcontractors 
are not in compliance, the County will consider this a material breach of the contract and 
may pursue any and all remedies allowed by law, including, but not limited to suspension of 
work, termination of the contract for default, and suspension and/or debarment of the 
Contractor. All costs necessary to verify compliance are the responsibility of the Contractor. 
 
7.23 
CONTRACTOR LICENSE REQUIREMENT 
 
7.23.1 
Contractor shall procure all permits, insurance, licenses and pay the charges and fees 
necessary and incidental to the lawful conduct of his/her business, and as necessary 
complete any required certification requirements,  required by any and all governmental 
or non-governmental entities as mandated to maintain compliance with and in good 
standing for all permits and/or licenses.  Contractor shall keep fully informed of existing 
and future trade or industry requirements, Federal, State and Local laws, ordinances, and 
regulations which in any manner affect the fulfillment of a Contract and shall comply 
with the same. Contractor shall immediately notify both Office of Procurement Services 
and the using agency of any and all changes concerning permits, insurance or licenses. 
 
7.23.2 
Contractors furnishing finished products, materials or articles of merchandise that will 
require installation or attachment as part of the Contract, shall possess any licenses 
required.  Contractor is not relieved of its obligation to possess the required licenses by 
subcontracting of the labor portion of the Contract.  Respondents are advised to contact 
the Arizona Registrar of Contractors, Chief of Licensing to ascertain licensing 
requirements for a particular contract.  Respondents shall identify which license(s), if 
any, the Registrar of Contractors requires for performance of the Contract. 
 
7.24 
CERTIFICATION REGARDING DEBARMENT AND SUSPENSION 
 
7.24.1 
The undersigned (authorized official signing on behalf of the Contractor) certifies to the 
best of his or her knowledge and belief that the Contractor, its current officers, and 
directors: 
 
7.24.1.1     are not presently debarred, suspended, proposed for debarment, declared 
ineligible, or voluntarily excluded from being awarded any contract or grant 
by any United States department or agency or any state, or local jurisdiction; 
 
7.24.1.2     have not within a three-year period preceding this contract: 
 
7.24.1.2.1 
been convicted of fraud or any criminal offense in connection 
with obtaining, attempting to obtain, or as the result of 
performing a government entity (Federal, State or local) 
transaction or contract; or 
 
7.24.1.2.2 
been convicted of violation of any Federal or State antitrust 
statutes or conviction for embezzlement, theft, forgery, bribery, 
falsification or destruction of records, making false statements, 
or receiving stolen property regarding a government entity 
transaction or contract; 
 
7.24.1.3     are not presently indicted or criminally charged by a government entity 
(Federal, State or local) with commission of any criminal offenses in 
connection with obtaining, attempting to obtain, or as the result of performing 
a government entity public (Federal, State or local) transaction or contract;

SERIAL 230209-CI 
 
7.24.1.4     are not presently facing any civil charges from any governmental entity 
regarding obtaining, attempting to obtain, or from performing any 
governmental entity contract or other transaction; and  
 
7.24.1.5     have not within a three-year period preceding this contract had any public 
transaction (Federal, State or local) terminated for cause or default. 
 
7.24.2 
If any of the above circumstances described in the paragraph are applicable to the entity 
submitting a bid for this requirement, include with your bid an explanation of the matter 
including any final resolution. 
 
7.24.3 
The Contractor shall include, without modification, this clause in all lower tier covered 
transactions (i.e., transactions with subcontractors or sub-subcontractors) and in all 
solicitations for lower tier covered transactions related to this contract. If this clause is 
applicable to a subcontractor or sub-subcontractor, the Contractor shall include the 
information required by this clause with their bid. 
 
7.25 
ORDER OF PRECEDENCE 
 
In the event of a conflict in the provisions of this Contract and Contractor’s license agreement, if 
applicable, the terms of this Contract shall prevail. 
 
7.26 
INFLUENCE 
 
7.26.1  As prescribed in MC1-1203 of the Maricopa County Procurement Code, any effort to 
influence an employee or agent to breach the Maricopa County Ethical Code of Conduct 
or any ethical conduct, may be grounds for Disbarment or Suspension under MC1-902.   
 
7.26.1 
An attempt to influence includes, but is not limited to: 
 
7.26.1.1 A Person offering or providing a gratuity, gift, tip, present, donation, money, 
entertainment or educational passes or tickets, or any type of valuable 
contribution or subsidy, 
 
7.26.1.2 That is offered or given with the intent to influence a decision, obtain a contract, 
garner favorable treatment, or gain favorable consideration of any kind. 
 
7.26.2 
If a Person attempts to influence any employee or agent of Maricopa County, the Chief 
Procurement Officer, or his designee, reserves the right to seek any remedy provided by 
the Maricopa County Procurement Code, any remedy in equity or in the law, or any 
remedy provided by this contract. 
 
7.27 CONFIDENTIALITY INFORMATION 
 
7.27.1 
Any information obtained in the course of performing this contract may include 
information that is proprietary or confidential to the County. This provision establishes 
the Contractor’s obligation regarding such information. 
 
7.27.2 
The Contractor shall establish and maintain procedures and controls that are adequate to 
assure that no information contained in its records and/or obtained from the County or 
from others in carrying out its functions (services) under the contract shall be used by or 
disclosed by it, its agents, officers, or employees, except as required to efficiently 
perform duties under the contract. The Contractor’s procedures and controls, at a 
minimum, must be the same procedures and controls it uses to protect its own proprietary 
or confidential information. If, at any time during the duration of the contract, the County 
determines that the procedures and controls in place are not adequate, the Contractor shall 
institute any new and/or additional measures requested by the County within 15 business 
days of the written request to do so.

SERIAL 230209-CI 
 
7.27.3 
Any requests to the Contractor for County proprietary or confidential information shall be 
referred to the County for review and approval, prior to any dissemination. 
 
7.28 PUBLIC RECORDS 
 
All Offers submitted and opened are public records and must be retained by the Records Manager 
at the Office of Procurement Services.  Offers shall be open to public inspection after Contract 
award and execution, except for such Offers deemed to be confidential by the Office of 
Procurement Services.  If an Offeror believes that information in its Offer should remain 
confidential, it shall indicate as confidential, the specific information and submit a statement with 
its offer detailing the reasons that the information should not be disclosed.  Such reasons shall 
include the specific harm or prejudice which may arise.  The Records Manager of the Office of 
Procurement Services shall determine whether the identified information is confidential pursuant 
to the Maricopa County Procurement Code. 
 
7.29 INTEGRATION 
 
This Contract represents the entire and integrated agreement between the parties and supersedes 
all prior negotiations, proposals, communications, understandings, representations, or agreements, 
whether oral or written, express or implied. 
 
7.30 UNIFORM ADMINISTRATIVE REQUIREMENTS: 
 
By entering into this contract, the Contractor agrees to comply with all applicable provisions of 
Title 2, Subtitle A, Chapter II, Part 200—UNIFORM ADMINISTRATIVE REQUIREMENTS, 
COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL AWARDS contained in 
Title 2 C.F.R. § 200 et seq. 
 
7.31 GOVERNING LAW: 
 
This contract shall be governed by the laws of the State of Arizona. Venue for any actions or 
lawsuits involving this contract will be in Maricopa County Superior Court, Phoenix, Arizona. 
 
7.32 FORCED LABOR 
 
7.32.1 
By submitting a bid for this solicitation and/or entering into a contract as a result of this 
solicitation, contractor agrees to comply with all applicable portions of Arizona Revised 
Statutes Section 35-394. Contracting; procurement; prohibition; written certification; 
remedy; termination; exception; definitions. 
 
7.32.2 
Contractor certifies that it does not currently, and agrees for the duration of the contract, 
that it will not use:  
 
7.32.2.1 The forced labor of ethnic Uyghurs in the People’s Republic of China. 
 
7.32.2.2 Any goods or services produced by the forced labor of ethnic Uyghurs in the 
People’s Republic of China.  
 
7.32.2.3 Any contractors, subcontractors or suppliers that use the forced labor or any 
good or services produced by the forced labor of ethnic Uyghurs in the 
People’s Republic of China. 
 
7.32.3 
If contractor becomes aware during the term of the agreement that contractor is not in 
compliance with this paragraph, the contractor shall notify the County within five 
business days after becoming aware of the noncompliance. If the contractor fails to 
provide a written certification to the County that the contractor has remedied the 
noncompliance within 180 days after notifying the County of its noncompliance, then the 
agreement terminates, except that if the agreement termination date occurs before the end 
the 180 day period, the agreement terminates on the agreement termination date.

SERIAL 230209-CI 
 
7.33 INCORPORATION OF DOCUMENTS: 
 
The following are to be attached to and made part of this Contract: 
 
7.33.1 
Exhibit A, Pricing and Services. 
 
7.33.2 
Exhibit B, Standard Software Maintenance Agreement. 
 
 
NOTICES: 
 
All notices given pursuant to the terms of this Contract shall be addressed to: 
 
For County: 
 
Maricopa County 
Office of Procurement Services 
301 W. Jefferson St 
Phoenix, Arizona  85003-2494 
 
 
For Contractor: 
 
Kristin Scheichl 
HLP, INC. 
9878 W Belleview Ave #110 
Littleton, Colorado  80123

IN WITNESS WHEREOF, this contract is executed on the date set forth above. 
 
HLP, INC.  
 
 
 
 
MARICOPA COUNTY 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CHAIRMAN, BOARD OF SUPERVISORS  
 
DATE 
 
 
ATTESTED: 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CLERK OF THE BOARD 
 
 
 
DATE 
 
 
APPROVED AS TO FORM: 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
DEPUTY COUNTY ATTORNEY  
 
 
DATE

SERIAL 230209-CI 
 
EXHIBIT A 
 
PRICING AND SERVICES

SERIAL 230209-CI 
 
EXHIBIT B 
 
STANDARD SOFTWARE MAINTENANCE AGREEMENTS 
 
CHAMELEON / CMS SOFTWARE 
LICENSE AGREEMENT 
 
 
This is a legal and binding agreement between the Purchaser and HLP, INC. ("HLP"). The request of the Purchaser 
for the Chameleon / CMS Software Package ("CMS") and License, and the acceptance of payment for such by HLP, 
is an acceptance of these terms and conditions. 
 
 
I. 
GRANT OF LICENSE and USE: 
 
HLP shall grant Purchaser this License for use of CMS at the time of payment.  HLP grants no software licenses 
whatsoever, either explicitly or implicitly, except by full payment for the CMS Software.  This license entitles the 
Purchaser the right to install CMS on a single Server unit to be used by any number of Client Workstations.  
Additional Servers require additional Licenses, except as stated under Terms and Restrictions.  This License 
Agreement is with the designated Purchaser only.  This Purchaser may not rent, lease, give, sell or in any way 
transmit any part of the CMS Software Package to an unauthorized, unlicensed entity.  This is a non-exclusive, non-
transferable license to the use of CMS. 
 
II. 
PAYMENT: 
 
* Payment for CMS is defined as two parts:  1) Cost of initial License and 2) Support and Maintenance. 
* The “Cost of initial License” is currently fixed at a published price and is a one-time fee. 
* The “Support and Maintenance” cost is figured by the size of the Purchaser’s network, and this fee is billed 
monthly, quarterly, or annually.  The formula is a fixed amount for the Server plus a fixed amount for each client 
workstation that uses CMS for daily operations.  The amount changes as the numbers of workstations change unless 
the Purchaser is paying for “unlimited” users.  Annual increases in this fixed, published amount are limited to the 
“cost of living index”. 
* All of the above payment conditions must be met within 30 days of Invoice date in order for the Purchaser to hold 
a current, valid CMS License. 
 
III. 
OWNERSHIP: 
 
* Title to CMS shall remain with HLP.  The CMS product name, software, documentation, and other material parts 
of the CMS package are owned by HLP and may not be reproduced in any form, except as stated under Terms and 
Restrictions.  CMS Software contains the proprietary technology of HLP, INC.   
* All modifications, additions, upgrades, and new versions provided for under Support and Maintenance are 
considered part of this title and subject to the conditions of this License. 
* Purchaser hereby acknowledges HLP's copyright of CMS regardless of whether the copyright notice appears on 
CMS or whether it has been filed with the United States Copyright Office. 
 
IV. 
TERMS and RESTRICTIONS: 
 
* The Purchaser shall receive an executable copy of CMS Software.  The Purchaser may load, copy, or transmit 
CMS, in whole or in part, only as is necessary for execution, backup, and hot standby.   
* Purchaser may modify or merge CMS solely for execution by itself.  Any part of this Software included in such 
adaptations will continue to be subject to this License. 
 
* HLP shall bill the Purchaser a Support & Maintenance FEE periodically using the formula under “Payment”.  This 
bill is due and payable within thirty days of receipt. 
* HLP reserves the right to revoke this License if the Support & Maintenance FEE becomes delinquent and is not 
remedied 30 days after notification in writing.  The Purchaser shall then cease use of CMS. 
* Purchaser agrees not to reverse engineer, decompile, or disassemble CMS. 
 
V. 
MAINTENANCE:

SERIAL 230209-CI 
 
HLP agrees to provide the following maintenance services: 
* NEW VERSIONS:  New Versions are major changes to the look or feel of CMS.  All new versions are included 
and guaranteed to all Purchasers. 
* UPGRADES:  As requests for improvements are accumulated from more than one Purchaser, they will be 
incorporated into periodic upgrades.  These upgrades are included and guaranteed to all Purchasers. 
* DIAGNOSIS:  Technical personnel will diagnose the cause of system problems and refer the Purchaser to the 
appropriate avenue of correction.  HLP shall correct the problem only if the cause is a bug in CMS. 
* CORRECTIONS:  Corrections in CMS code will be available to all Purchasers through the technical support 
office.  Corrections will be made as soon as possible after reported and prioritized as to urgency to CMS operations. 
 
VI. 
SUPPORT: 
 
HLP agrees to provide the following support services: 
* TECHNICAL SUPPORT LINE:  This shall entitle the Purchaser faster access to a technical support person for 
questions of high priority.  Calls are answered during business days and hours and referred to the appropriate staff 
person.  Requests may be faxed or left on the message service when lines are busy or after hours.  Evenings, 
weekends, and holidays are available by pre-arrangement. 
* SYSTEM to SYSTEM:  When requested, HLP can provide the Purchaser direct support via modem and 
communication software in real time. 
* SYSTEM ON-LINE HELP:  CMS contains comprehensive, context-sensitive, and hyper-texted HELP files that 
are installed with the software and upgraded as needed. 
* INTERNET WEB SITE:  An internet site is available 24 hours and 7 days to registered Users.  Questions, 
suggestions, and comments may be posted to other Users or the HLP staff.  Data can be uploaded and downloaded, 
all through a local access call. 
* PERSONNEL ON-SITE:  If, for any reason, HLP cannot resolve the Purchaser's request by the means of support 
listed above, and HLP deems the request critical, then HLP staff may visit the Purchaser's site to resolve the 
problem. 
 
VII. 
SOURCE CODE ESCROW: 
 
* This License does not include or cover access in any way to the CMS Source Code. 
* HLP has placed in escrow all current Source Code for CMS with an authorized escrow Agent. 
* The Purchaser shall be entitled to claim a copy of the CMS Source Code under the terms and conditions set forth 
in the Chameleon/CMS Source Code Escrow Agreement.   
 
VIII.  
LIMITED WARRANTY: 
 
* HLP is the owner of CMS and has the right to grant the Purchaser this license to use the same without violating 
any rights of any third party, and there is currently no actual or threatened suit by any such third party based on the 
alleged violation of such right by HLP.   
* HLP warrants that CMS will perform substantially in accordance with its intended use.   
* If CMS does not perform as represented and cannot be remedied within a reasonable time, HLP will refund the 
initial cost of this License only.   
* HLP does not warrant performance of CMS if it is modified by persons other than the staff of HLP. 
* HLP does not warrant that the execution of CMS will be uninterrupted or error free.  
* HLP does not warrant that other software programs or computer hardware will not interfere with its execution. 
* HLP disclaims all other warranties, either expressed or implied. 
 
IX. 
LIABILITY: 
 
Under this agreement, HLP's liability for damages to the Purchaser resulting from the use of CMS shall not exceed 
the amount of the Purchaser's initial License. Under this agreement, HLP shall not be liable for any damages 
resulting from loss of data or use, lost profits or revenue, or any incidental or consequential damages.  
 
X. 
TERMINATION: 
 
HLP may terminate any License granted if Purchaser fails to observe this agreement, and such condition is not 
remedied within thirty days after written notice has been given Purchaser.  Purchaser will then destroy all copies and 
adaptations of all versions of CMS and certify in writing that such has been done.

SERIAL 230209-CI 
 
Chameleon / Public Access Software License Agreement 
 
 
This is a legal and binding agreement between the Purchaser and HLP, INC.("HLP"). The request of the Purchaser 
for the Chameleon / PUBLIC ACCESS Software Package ("PUBLIC ACCESS") and License, and the acceptance of 
payment for such by HLP, is an acceptance of these terms and conditions.  The PUBLIC ACCESS package is 
composed of ChamCam, Knowledge Rocket, PaWWW, PetLink, the integrated hardware, and their media products. 
.  
 
I. 
GRANT OF LICENSE and USE: 
 
HLP shall grant Purchaser this License for use of PUBLIC ACCESS at the time of payment.  HLP grants no 
software licenses whatsoever, either explicitly or implicitly, except by full payment for the PUBLIC ACCESS 
Software.  This license entitles the Purchaser the right to install PUBLIC ACCESS on a single Server unit to be used 
by any number of Client Workstations.  Additional Clients require additional Licenses, except as stated under Terms 
and Restrictions.  This License Agreement is with the designated Purchaser only.  This Purchaser may not rent, 
lease, give, sell or in any way transmit any part of the PUBLIC ACCESS Software Package, or media products of 
this software, to an unauthorized, unlicensed entity.  This is a limited, non-exclusive, non-transferable license to the 
use of PUBLIC ACCESS. 
 
II. 
PAYMENT: 
 
* Payment for PUBLIC ACCESS is defined as two parts:   
1) Cost of initial License and 2) Support and Maintenance. 
* The “Cost of initial License” is currently fixed at a published price and is a one-time fee. 
* The “Support and Maintenance” cost is figured by the size of the Purchaser’s network, and this fee is billed 
monthly, quarterly, or annually.  Each client workstation that uses PUBLIC ACCESS for daily operations pays the 
fixed fee.  The total amount changes as the numbers of workstations change unless the Purchaser is paying for 
“unlimited” users.  Annual increases in this fixed, published amount are limited to the “cost of living index”. 
* All of the above payment conditions must be met within 30 days of Invoice date in order for the Purchaser to hold 
a current, valid PUBLIC ACCESS License. 
 
III. 
OWNERSHIP: 
 
* Title to PUBLIC ACCESS, and the media products from it, shall remain with HLP.  The PUBLIC ACCESS 
product name, software, documentation, media products, and other material parts of the PUBLIC ACCESS package 
are owned by HLP and may not be reproduced in any form, except as stated under Terms and Restrictions.  PUBLIC 
ACCESS Software, and its media products, contains the proprietary technology of HLP, INC.   
* All modifications, additions, upgrades, and new versions provided for under Support and Maintenance are 
considered part of this title and subject to the conditions of this License. 
* Purchaser hereby acknowledges HLP's copyright of PUBLIC ACCESS regardless of whether the copyright notice 
appears on PUBLIC ACCESS or whether it has been filed with the United States Copyright Office. 
 
IV. 
TERMS and RESTRICTIONS: 
 
* The Purchaser shall receive an executable copy of PUBLIC ACCESS Software and integrated hardware.  The 
Purchaser may load, copy, or transmit PUBLIC ACCESS, or its media products, in whole or in part, only as is 
necessary for execution, backup, and hot standby. 
* Purchaser may modify or merge PUBLIC ACCESS solely for execution by itself.  Any part of this Software 
included in such adaptations will continue to be subject to this License.  
* Purchaser agrees to maintain necessary internet links to allow for a consolidated search of shelter data. 
* HLP agrees to maintain a neutral, commercial free internet site for the sole purpose of achieving a consolidated 
search.  All ‘hits’ are immediately linked to the local Shelter home page. 
* Images and data extracts created by PUBLIC ACCESS are intended for use by the Purchaser only.  Transfer or 
sale of PUBLIC ACCESS images by the PURCHASER to other non-licenses entities for commercial purposes is 
forbidden. 
* HLP shall bill the Purchaser a Support & Maintenance FEE periodically using the formula under “Payment”.  This 
bill is due and payable within thirty days of receipt.

SERIAL 230209-CI 
 
* HLP reserves the right to revoke this License if the Support & Maintenance FEE becomes delinquent and is not 
remedied 30 days after notification in writing.  The Purchaser shall then cease use of PUBLIC ACCESS. 
* Purchaser agrees not to reverse engineer, decompile, or disassemble PUBLIC ACCESS. 
* Purchaser agrees to protect HLP proprietary information.  Information, including, but not limited to, all database 
schema, procedures, techniques, sounds, and images, may only be used by authorized, licensed entity. 
 
V. 
MAINTENANCE: 
 
HLP agrees to provide the following maintenance services: 
* NEW VERSIONS:  New Versions are major changes to the look or feel of PUBLIC ACCESS.  All new versions 
are included and guaranteed to all Purchasers. 
* UPGRADES:  As requests for improvements are accumulated from more than one Purchaser, they will be 
incorporated into periodic upgrades.  These upgrades are included and guaranteed to all Purchasers. 
* DIAGNOSIS:  Technical personnel will diagnose the cause of system problems and refer the Purchaser to the 
appropriate avenue of correction.  HLP shall correct the problem only if the cause is a bug in PUBLIC ACCESS. 
* CORRECTIONS:  Corrections in PUBLIC ACCESS code will be available to all Purchasers through the technical 
support office.  Corrections will be made as soon as possible after reported and prioritized as to urgency to PUBLIC 
ACCESS operations. 
 
VI. 
SUPPORT: 
 
HLP agrees to provide the following support services: 
* TECHNICAL SUPPORT LINE:  This shall entitle the Purchaser faster access to a technical support person for 
questions of high priority.  Calls are answered during business days and hours and referred to the appropriate staff 
person.  Requests may be faxed or left on the message service when lines are busy or after hours.  Evenings, 
weekends, and holidays are available by pre-arrangement. 
* SYSTEM to SYSTEM:  When requested, HLP can provide the Purchaser direct support via modem and 
communication software in real time. 
* INTERNET WEB SITE:  An internet site is available 24 hours and 7 days per week to registered Users.  
Questions, suggestions, and comments may be posted to other Users or the HLP staff.  Data can be uploaded and 
downloaded, all through a local access call. 
* PERSONNEL ON-SITE:  If, for any reason, HLP cannot resolve the Purchaser's request by the means of support 
listed above, and HLP deems the request critical, then HLP staff may visit the Purchaser's site to resolve the 
problem. 
 
VII.  
LIMITED WARRANTY: 
 
* HLP is the owner of PUBLIC ACCESS and has the right to grant the Purchaser this license to use the same 
without violating any rights of any third party, and there is currently no actual or threatened suit by any such third 
party based on the alleged violation of such right by HLP.   
* HLP warrants that PUBLIC ACCESS will perform substantially in accordance with its intended use.   
* If PUBLIC ACCESS does not perform as represented and cannot be remedied within a reasonable time, HLP will 
refund the initial cost of this License only.   
* HLP does not warrant performance of PUBLIC ACCESS if it is modified by persons other than the staff of HLP. 
* HLP does not warrant that the execution of PUBLIC ACCESS will be uninterrupted or error free.  
* HLP does not warrant that other software programs or computer hardware will not interfere with its execution. 
* HLP disclaims all other warranties, either expressed or implied. 
 
VIII. 
LIABILITY: 
 
Under this agreement, HLP's liability for damages to the Purchaser resulting from the use of PUBLIC ACCESS 
shall not exceed the amount of the Purchaser's initial License. Under this agreement, HLP shall not be liable for any 
damages resulting from loss of data or use, lost profits or revenue, or any incidental or consequential damages.

SERIAL 230209-CI 
 
IX. 
TERMINATION: 
 
HLP may terminate any License granted if Purchaser fails to observe this agreement, and such condition is not 
remedied within thirty days after written notice has been given Purchaser.  Purchaser will then destroy all copies and 
adaptations of all versions of PUBLIC ACCESS and certify in writing that such has been done.

SERIAL 230209-CI 
 
 
CERTIFIED DATA CONNECTION 
LICENSE AGREEMENT 
 
This is a legal and binding agreement between the Purchaser and HLP, INC. ("HLP"). The request of the Purchaser 
for the custom interface to Chameleon/cms Software and the Certified Data Connection (CDC) License, and the 
acceptance of payment for such by HLP, is an acceptance of these terms and conditions. 
 
I. 
GRANT OF LICENSE and USE: 
 
HLP shall grant Purchaser this License for the use of the CDC interface at the time of payment.  HLP grants no 
licenses whatsoever, either explicitly or implicitly, except by full payment.  This License entitles the Purchaser the 
right to install the custom interface and qualify for a certified data connection.  This License Agreement is with the 
designated Purchaser only.  This Purchaser may not rent, lease, give, sell or in any way transmit any part of the CDC 
License to an unauthorized, unlicensed entity.  This is a non-exclusive, non-transferable license to the use of the 
CDC. 
 
II. 
PAYMENT: 
 
All payment conditions must be met in order for the Purchaser to hold a valid CDC License.  Payment for CDC 
License is defined as two parts: 
* The one-time fee for the custom interface with Chameleon/cms Software. 
* The annual fee for Support and Maintenance. 
 
III. 
OWNERSHIP: 
 
* Title to the custom interface and the CDC License shall remain with HLP.  The CDC product name, software, 
documentation, and other material parts of the CDC package are owned by HLP and may not be reproduced in any 
form, except as stated under Terms and Restrictions.  CDC Software contains the proprietary technology of HLP, 
INC.   
* All modifications, additions, upgrades, and new versions provided for under Maintenance and Support are 
considered part of this title and subject to the conditions of this License. 
* Purchaser hereby acknowledges HLP's copyright of the CDC regardless of whether the copyright notice appears 
on the CDC or whether it has been filed with the United States Copyright Office. 
 
IV. 
TERMS and RESTRICTIONS: 
 
* The Purchaser must hold and maintain a valid Chameleon/cms License for the term of this Agreement. 
* The Purchaser shall receive and install the tables, triggers, and SQL of the CDC interface.  The Purchaser may 
load, copy, or transmit CDC, in whole or in part, only as is necessary for execution, backup, and hot standby.   
* HLP shall bill the Purchaser a Maintenance and Support fee annually.  This bill is due and payable within thirty 
days of the annual due date. 
* HLP reserves the right to revoke this License if the Maintenance and Support fee becomes delinquent and is not 
remedied 30 days after notification in writing.  The Purchaser shall then cease use of the CDC interface. 
* Purchaser agrees not to reverse engineer, decompile, disassemble or modify in any manner any part of the CDC 
interface. 
* Purchaser agrees to take all necessary steps to protect knowledge of the CDC program processes, schema, and 
technology that are proprietary and confidential to HLP from any and all non-licensed entities. 
 
V. 
MAINTENANCE and SUPPORT: 
 
HLP agrees to provide the following services under this License: 
* UPGRADES:  improvements in the CDC software code are included and subject to this License. 
* DIAGNOSIS:  Technical personnel will diagnose the cause of system problems and refer the Purchaser to the 
appropriate avenue of correction.  HLP shall correct the problem only if the cause is a bug in CDC. 
* CORRECTIONS:  Corrections in CDC code will be available to all Purchasers through the technical support 
office.  Corrections will be made as soon as possible after reported and prioritized as to urgency. 
* TECHNICAL SUPPORT LINE:  This entitles the Purchaser access to a technical support person for questions of 
high priority.  Calls are answered during business days and hours and referred to the appropriate staff person.

SERIAL 230209-CI 
 
Requests may be faxed or left on the message service when lines are busy or after hours.  Evenings, weekends, and 
holidays are available by pre-arrangement. 
* SYSTEM to SYSTEM:  When requested, HLP can provide the Purchaser direct support via communication 
software in real time. 
* INTERNET WEB SITE:  An internet site is available 24 hours and 7 days to registered Users.  Questions, 
suggestions, and comments may be posted to other Users or the HLP staff.  Data can be uploaded and downloaded, 
all through a local access call. 
 
VI. 
SOURCE CODE ESCROW: 
 
* This License does not include or cover access in any way to the CDC Source Code. 
* HLP has placed in escrow all current Source Code for CDC with an authorized escrow Agent. 
* The Purchaser shall be entitled to claim a copy of the CDC Source Code under the terms and conditions set forth 
in the Chameleon/CDC Source Code Escrow Agreement.   
 
VII.  
LIMITED WARRANTY: 
 
* HLP is the sole owner of CDC and has the right to grant the Purchaser this license to use the same without 
violating any rights of any third party, and there is currently no actual or threatened suit by any such third party 
based on the alleged violation of such right by HLP.   
* HLP warrants that CDC will perform substantially in accordance with its intended use.   
* HLP does not warrant performance of CDC if it is modified by persons other than the staff of HLP. 
* HLP does not warrant that the execution of CDC will be uninterrupted or error free.  
* HLP does not warrant that other software programs or computer hardware will not interfere with its execution. 
* HLP disclaims all other warranties, either expressed or implied. 
 
VIII. 
LIABILITY: 
 
Under this agreement, HLP's liability for damages to the Purchaser resulting from the use of CDC shall not exceed 
the amount of the Purchaser's initial License.  Under this agreement, HLP shall not be liable for any damages 
resulting from loss of data or use, lost profits or revenue, or any incidental or consequential damages.  
 
IX. 
TERMINATION: 
 
HLP may terminate any License granted if Purchaser fails to observe this agreement, and such condition is not 
remedied within thirty days after written notice has been given Purchaser. Purchaser will then destroy all copies and 
adaptations of all versions of CDC and the custom interface and certify in writing that such has been done.