Community Assistance Expansion and Implementation Report - May 2025.pdf

The Community Assistance Program (CAP) is comprised of Behavioral Health and Crisis Response Units. Calls
for service reflect information generated from the electronic patient care record system. A call represents an
incident in which a CAP team was dispatched. In March 2025, the CAP responded to 1,195 total calls
for service. During the month of March, Phoenix Police Communications transferred 392 calls for service to
the CAP Behavioral Health Dispatchers.
The Behavioral Health Units experienced a 133% increase and the Crisis Response Units experienced a 9%
increase in call volume in the first three months of 2025 compared to the first three months of 2024. In
March 2025, there were twelve CAP units in service. 
Learn more at Phoenix.gov/Fire/CAP
ATTACHMENT A
RECRUITMENT & STAFFING:
In March 2025, there were six Behavioral Health Units providing city wide coverage 7 days a week for 23.5
hours a day. In addition, there were 6 Crisis Response Units providing City wide coverage 5 days a week, 24
hours a day and 2 days a week for 22 hours a day. Hiring efforts continue to take place in 2025.
Current Staffing
25-03 CAP Class
SUMMARY:

2025 
(3 Month): 860
2024 
(3 Month): 319
Total: 2,167
Trend
170% increase
Learn more at Phoenix.gov/Fire/CAP
CALLS TRANSFERRED FROM POLICE COMMUNICATIONS:
Comparing the first three months of 2024 to 2025, the calls transferred from Police Communications to CAP
Behavioral Health Dispatchers increased by 170%. This increase is attributed to ongoing collaboration with
Police Communications, which includes two CAP supervisors working in Police Communications 24 hours a
week to provide to support identifying appropriate calls for transfer.  In addition, all police communications
personnel and police officers were assigned an e-learning module on how to use and access behavioral health
teams. In March 2025, 52% of the calls for the Behavioral Health units were generated from a transferred call
from Police Communications. The remaining 48% of the Behavioral Health units’ calls for service were either a
co-response with police/fire or the call was generated by a Behavioral Health unit.

Individuals assisted and services provided below are generated from an electronic care records system. CAP
services may be rendered to multiple community members or customers may decline service. Thus, the
number of individuals assisted may differ from the calls for service volume. The Behavioral Health Units are
designed to be respond singularly to calls in lieu of police and fire apparatus. Of the 761 calls for service,
the Behavioral Health Units made contact with a customer(s) on 421 calls (55%). The remaining calls were
either cancelled prior to arrival or the units were not able to locate the customer upon arrival on-scene.
Learn more at Phoenix.gov/Fire/CAP
BEHAVIORAL HEALTH CALLS FOR SERVICE:
Primary Call Type
Check Wellbeing: 234 (56%)
Mental Health: 100 (24%)
Transports: 110
Adults Served: 426
Children Served: 38
Average Response Time: 21 minutes
Single Unit BH Response
• 589 responses; 77%
Responding with Fire
• 89 responses; 12%
Responding with Police
• 63 responses; 8%
Responding with Police & Fire
• 20 responses; 3%
2025 
(3 Month):
1,774
2024 
(3 Month): 763
Total: 4,744
Trend
133% increase

Learn more at Phoenix.gov/Fire/CAP
CRISIS RESPONSE CALLS FOR SERVICE:
Individuals assisted and services provided below are generated from an electronic care records system. CAP
services may be rendered to multiple community members or customers may decline service. Thus, the
number of individuals assisted may differ from the calls for service volume. The Crisis Response Units are
designed to be co-response units with Police and/or Fire apparatus. Of the 434 calls for service, the Crisis
Response Units made contact with a customer(s) on 234 calls (54%). The remaining calls were either cancelled
prior or upon arrival. 
2025 
(3 Month):
1,331
2024 
(3 Month): 1,218
Total: 5,438
Trend
9% increase
Primary Call Type
Death: 112 (48%)
Occupant Services: 36 (15%)
Transports: 31
Adults Served: 507
Children Served: 157
Average Response Time: 21 minutes
Single Unit CR Response
• 42 responses; 9%
Responding with Fire
• 135 responses; 31%
Responding with Police
• 60 responses; 14%
Responding with Police & Fire
• 197 responses; 46%