Community Assistance Expansion and Implementation Report - March 2025.pdf

The Community Assistance Program (CAP) is comprised of Behavioral Health and Crisis Response Units. Calls
for service reflect information generated from the electronic patient care record system. A call represents an
incident in which a CAP team was dispatched. In January 2025, the CAP responded to 998 total calls for
service. During the month of January, Phoenix Police Communications transferred 234 calls for service to the
CAP Behavioral Health Dispatchers.
The Behavioral Health Units experienced a 123% increase and the Crisis Response Units experienced a 20%
increase in call volume in the first month of 2025 compared to the first month of 2024. In January 2025, there
were six Crisis Response and five Behavioral Health Units in service. 
Learn more at Phoenix.gov/Fire/CAP
ATTACHMENT A
CALLS TRANSFERRED FROM POLICE COMMUNICATIONS:
Comparing the first month of 2024 to 2025, the calls transferred from Police Communications to CAP
Behavioral Health Dispatchers increased by 154%. This increase is attributed to ongoing collaboration with
Police Communications, which includes two CAP supervisors working in Police Communications 4 times a week
to provide to support identifying appropriate calls for transfer. In January 2025, 45% of the calls for the
Behavioral Health units were generated from a transferred call from Police Communications. The remaining
55% of the Behavioral Health units’ calls for service were either a co-response with police/fire or the call was
generated by a Behavioral Health unit.
2025 (1 Month): 234
2024 (1 Month): 92
2024 (Total): 2,167
Trending: 154% increase
compared to the first month
in 2024

Learn more at Phoenix.gov/Fire/CAP
BEHAVIORAL HEALTH CALLS FOR SERVICE:
Individuals assisted and services provided below are generated from an electronic care records system. CAP
services may be rendered to multiple community members or customers may decline service. Thus, the
number of individuals assisted may differ from the calls for service volume.
Of the 517 calls for service, the Behavioral Health Units made contact with a customer(s) on 296 calls
(57%). The remaining calls were either cancelled prior to arrival or the units were not able to locate the
customer upon arrival on-scene.
Total Number of individuals assisted: 373
 Number Of Adults Contacted: 329 (88%)
 Number Of Children Contacted: 44 (12%)
Contact Outcomes:
Resolved on Scene: 125 (42%)
Transported: 77 (26%)
Services Declined: 78 (26%)
Referred to Other Public Safety Services: 16 (5%)
Primary BHU Call Type:
Check Wellbeing: 148 (50%)
Mental Health: 68 (23%)
Other: 54 (18%)
BEHAVIORAL HEALTH UNIT OUTCOMES:
1.1.2025 - 1.31.2025
Referred to Other Public Safety Services:  the CAP unit 
needed PFD / PPD on-scene to resolve the call. 
2025 (1 Month): 517
2024 (1 Month): 232
2024 (Total): 4,744
Trending: 123% increase
compared to the first month
in 2024

Learn more at Phoenix.gov/Fire/CAP
 
CRISIS RESPONSE CALLS FOR SERVICE:
Individuals assisted and services provided below are generated from an electronic care records system. CAP
services may be rendered to multiple community members or customers may decline service. Thus, the
number of individuals assisted may differ from the calls for service volume.
Of the 481 calls for service, the Crisis Response Units made contact with a customer(s) on 272 calls (57%).
The remaining calls were either cancelled prior or upon arrival.
CRISIS RESPONSE UNIT OUTCOMES:
1.1.2025 - 1.31.2025
Total Number of individuals assisted: 611
Number Of Adults Contacted: 505 (83%)
Number Of Children Contacted: 106 (17%)
Contact Outcomes:
Resolved on Scene: 223 (82%)
Transported: 33 (12%)
Services Declined: 5 (2%)
Referred to Other Public Safety Services: 11 (4%)
Primary CRU Crisis Response Reasons:
Death: 143 (53%)
Occupant Services: 44 (16%)
Crime: 30 (11%)
Primary Crime-Related Calls 
Other Criminal Activity: 14 (47%)
Homicide / Death Investigation: 7 (23%)
Domestic / Family Violence: 5 (17%)
Referred to Other Public Safety Services:  the CAP unit 
needed PFD / PPD on-scene to resolve the call. 
2025 (1 Month): 481
2024 (1 Month): 401
2024 (Total): 5,438
Trending: 20% increase
compared to the first month
in 2024

RECRUITMENT & STAFFING:
Learn more at Phoenix.gov/Fire/CAP
In January 2025, there were 6 Crisis Response Units providing City wide coverage 5 days a week, 24 hours
a day and 2 days a week for 22 hours a day. In addition, there were 5 Behavioral Health Units providing
city wide coverage 7 days a week for 23.5 hours a day.
As of the end of January 2025, the CAP had 8 active Behavioral Health Dispatchers (CAP Crisis Intervention
Supervisors). The BHU Dispatchers are available for Police Communications call transfers 20 hours each
day, Sunday – Wednesday and 15 hours a day Thursday through Saturday. During the times there are no
Behavioral Health dispatchers, the CAP has a supervisor available by phone to coordinate a Behavioral
Health Unit response. Based on recent hiring, CAP Behavioral Health Dispatcher coverage will be 24 hours
a day /7 days a week on March, 31, 2025. 
Hiring efforts continue to take place in 2025.