Attachment A - CAP.pdf

Learn more at Phoenix.gov/Fire/CAP
COMMUNITY ASSISTANCE PROGRAM
COMMUNITY ASSISTANCE PROGRAM
DATA REPORT - APRIL 2024
DATA REPORT - APRIL 2024
Calls for service reflects information generated from the Computer Automated Dispatch system. A call
 represents an incident in which a CAP team was dispatched and arrived on-scene of the incident. 
CALLS FOR SERVICE BY MONTH:
In February 2024, CAP had 658 total calls for service.  Per Phoenix Police Communications, 101 calls were 
transferred the Behavioral Health Dispatcher in the month of February.
Crisis Response Units experienced a 24% increase in call volume in February 2024 compared to February
 2023. Behavioral Health Units experienced an increase of 300% in the number of calls in February 2024 
compared to February 2023.
ATTACHMENT A
Page 1

CALLS TRANSFERRED FROM POLICE
BY MONTH:
In 2023, Police Communications transferred 842 calls to the CAP Behavioral Health Dispatcher.  In July
 2023, CAP added three additional Behavioral Health Units and increased the response area to citywide  
resulting in an increase in the number of transferred calls from Police Communications.
Learn more at Phoenix.gov/Fire/CAP
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Total Number of individuals assisted: 457
Number Of Adults Contacted: 353 (77%)
 Number Of Children Contacted: 104 (23%)
Top 3 services delivered:
Referral to long term supportive services
Grief/Emotional Support
Victim Advocacy and Support
Top CRU Crisis Response Reasons:
 Death: 70
 Social Service: 42
 Working Fires, Hazardous Materials, or Flood: 24
Top Primary Crime Reason:
Domestic/Family Violence & Child Abuse: 12
Assault: 7
Homicide/Death Investigation: 4
Total Number of individuals assisted:  286
 Number Of Adults Contacted: 258 (90%)
 Number Of Children Contacted: 28 (10%)
Top 3 services delivered:
Stabilized In Place: 48 (17% of contacts)
Transferred to High Level of Care: 29 (10% of 
contacts)
Stabilized With Transport: 24 (8% of contacts)
Top BHU Primary Problem (Self Reported):
 Housing Insecurity: 35 (12%)
 Mental Health: 22 (8%)
 Substance Use: 16 (6%)
Learn more at Phoenix.gov/Fire/CAP
602-261-8849
cr.staff.pfd@phoenix.gov
BEHAVIORAL HEALTH UNIT REPORT:
02.01.24 -02.29.24
CRISIS RESPONSE UNIT REPORT:
02.01.24 -02.29.24
Individuals assisted and services provided below are generated from an electronic care records system. CAP
 services may be rendered to multiple community members or customers may decline service. Thus, the 
number of individuals assisted may differ from the calls for service volume.
Twenty-Three vehicles were ordered in FY21/22. 
The City has received all the vehicles.
Eight vehicles are being outfitted for CAP needs.
Total vehicles in service: 15
Behavioral Health Units - 4 units 
Crisis Response Units - 6 units
Supervisor vehicles - 5 
FLEET UPDATE:
SUMMARY OF SERVICES BY UNIT TYPE: 
Learn more at Phoenix.gov/Fire/CAP
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Caseworker II positions 
Two new full-time Caseworker IIs began on-boarding in February.
Recruitment to open in early April.
Caseworker III positions
One new full-time Caseworker IIIs started on-boarding in March.
Application period closed on February 29, 2024.  
55 applicants received & the hiring process is active.
ASU School of Social Working Internship
Recruitment open.
Management Assistant II & Casework Services Coordinator
Hiring process is active.
Curriculum Training Coordinator - Hired and started on-boarding.
STAFFING:
RECRUITMENT: 
Learn more at Phoenix.gov/Fire/CAP
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