Attachment A - CAP PSJ February 2024 Report (8).pdf

COMMUNITY ASSISTANCE PROGRAM
COMMUNITY ASSISTANCE PROGRAM
DATA REPORT
DATA REPORT
Learn more at Phoenix.gov/Fire/CAP
602-261-8849
cr.staff.pfd@phoenix.gov
CAP CALLS FOR SERVICE BY MONTH:
Calls for service reflects information generated from the Computer Automated Dispatch
 syste
m. A call represents an incident in which a CAP team was dispatched and arrived on-scene of the incident
. 
Attachment A

BEHAVIORAL HEALTH UNIT  
11.1.23 - 11.30.23
Total Number of individuals assisted: 189
Adults (18 + years old) = 170 (90%)
Children (0-17 years old) = 19 (10%)
Top 3 services delivered:
Stabilized In Place: 48 (25%)
Transferred to High Level of Care: 33 (17%) 
Stabilized With Transport: 31 (16%)
Top 3 BHU Primary Problem (Customer Self 
Reported):
Mental Health: 38 (20%)
Housing Insecurity: 29 (15%)
Access to services: 17 (9%)
CRISIS RESPONSE UNIT  
11.1.23 - 11.30.23
Total Number of individuals assisted: 508
Adults (18 + years old) = 378 (74%)
Children (0-17 years old) = 130 (26%)
Top 3 services delivered:
Referral to long term services 
Grief/Emotional Support  
Victim Advocacy/Support 
Top 3 CRU Crisis Response Reasons:
 Death: 82
 Social Service: 33
 Working Fires, Hazardous Materials, or Flood: 23  
Top 3 Primary Crime Reasons:
 Assault: 14
 Domestic/Family Violence: 11
 Homicide/Death Investigation: 9
Individuals assisted and services provided below are generated from an electronic care records system. CAP
 services may be rendered to multiple community members or customers may decline service. Thus, the number 
of individuals assisted may differ from the calls for service volume.
BEHAVIORAL HEALTH UNIT  
12.1.23 - 12.31.23
Total Number of individuals assisted: 190
Adults (18 + years old) = 182 (96%)
Children (0-17 years old) = 8 (4%)
Top 3 services delivered:
Stabilized In Place: 57 (30%)
Stabilized With Transport: 34 (18%)
Transferred to High Level of Care: 26 (14%)
Top 3 BHU Primary Problem (Customer Self 
Reported):
Housing Insecurity: 44 (23%)
Mental Health: 33 (17%)
Substance Use: 13 (7%)
CRISIS RESPONSE UNIT  
12.1.23 - 12.31.23
Total Number of individuals assisted: 672
Adults (18 + years old) = 498 (74%)
Children (0-17 years old) = 174 (26%)
Top 3 services delivered:
Referral to long term services 
Grief/Emotional Support 
Victim Advocacy/Support 
Top 3 CRU Crisis Response Reasons:
 Death: 78 
 Social Service: 37
 Working Fires, Hazardous Materials, or Flood: 26
Top 3 Primary Crime Reasons:
 Assault: 20
 Domestic/Family Violence: 9
 Homicide/Death Investigation: 4

Total vehicles in service: 15
Behavioral Health Units - 4 units  
Crisis Response Units - 6 units
Casework Service Coordinator - 5 vehicles
Learn more at Phoenix.gov/Fire/CAP
602-261-8849
cr.staff.pfd@phoenix.gov
RECRUITMENT:
CAP has currently 74 filled positions. In January, CAP opened recruitments for Caseworker II, 
Management Assistant II, and a Casework Services Coordinator.
Caseworker II positions 
Target to fill 33 full-time positions.
December’s Hiring event resulted in filling 3 FT and 1 PT position. These employees will 
begin on-boarding in February 2024.
Active recruitment in progress.
Caseworker III positions
Target to fill 11 full-time positions.
Interviews conducted in December resulted in 3 FT candidates being offered a position.
Planning underway for additional recruitment.
FLEET UPDATE:
There are 23 total CAP vehicles ordered.
Recent update: Remaining 8 CAP vehicles have been received by the City and are being 
prepared for service.

2023 Behavioral Health Unit 
 Heat Map