Attachment A - CAP Update.pdf

Total Crisis Response Unit (CRU) Incidents: 4,175
     Completed Non-Transport (1,300)
     Completed With Transport (230)
Total Number Of Adults Contacted: 3,505 (78%)
Total Number Of Children Contacted: 962 (22%)
COMMUNITY ASSISTANCE PROGRAM
COMMUNITY ASSISTANCE PROGRAM
DATA REPORT
DATA REPORT
BEHAVIORAL HEALTH UNIT
REPORT: 4.12.23 - 8.1.23
Learn more at Phoenix.gov/Fire
602-261-8849
cr.staff.pfd@phoenix.gov
Stabilized in place (73)
Stabilized with transport (28)
Transferred to High Level of Care (27)
Housing Insecurity (40)
Mental Health (39)
Substance Abuse (25)
Total Behavioral Health Unit (BHU) Incidents: 395
Primary Services Provided
1.
2.
3.
Total Number Of Adults Contacted: 202 (94%)
Total Number Of Children Contacted: 14 (13%)
Top BHU Primary Problem:
1.
2.
3.
CRISIS RESPONSE UNIT
REPORT: 10.10.22 - 8.1.23
Death (544)
Working Fires, Hazardous Materials, or Flood (223)
Social Service (172)
Homicide/Death Investigation (102)
Assault (69)
Domestic/Family Violence (65)
Top CRU Crisis Response Reasons:
1.
2.
3.
Top Primary Crime Reason:
1.
2.
3.
Attachment A

Because of this hiring, CAP increased from 5
to 6 Crisis Response units and from 1 to 4
Behavioral Health units. Every unit is not
staffed 24 hours a day. However, the total
staffing is providing more hours of coverage
for both CR and BH unit responses. CR and
BH units are responding to calls throughout
Phoenix, without restrictions. 
INCREASED  STAFFING:
Learn more at Phoenix.gov/Fire
602-261-8849
cr.staff.pfd@phoenix.gov
32 Full-time and 7 Part-time Caseworker II (Responders)
 3 Caseworker I (underfill Responder positions)
13 Full-time and 1 Part-time Caseworker III (Supervisors)
The Community Assistance Program (CAP) completed hiring events in March 2023.
These events led to the hiring of 48 new employees.
INCREASED RESPONDING UNITS:
CAP increased from 2 BH dispatchers to a 
total of 6 BH dispatchers. There is still a 
need for more BH dispatchers to provide 
24/7 coverage. Currently, CAP has 24-hour 
coverage Sunday through Wednesday. 
Thursday through Saturday we have gaps of 
coverage between 5 AM and 10 AM and 
from 8 PM to 5 AM.
INCREASED BEHAVIORAL
HEALTH DISPATCH: