Attachment A Performance Indicators.pdf

City of Phoenix — City Council Policy Session (2023-12-12)

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ATTACHMENT A 
PERFORMANCE INDICATORS 
Singles Shelter 
Related Performance Measure 
Indicator 
Goal 
Average 
Phoenix 
Funded 
Decrease Length of Time 
Homeless 
Average Length of Stay (days) 
90
38
41
Reduce Returns to 
Homelessness 
Returns to Homelessness**
13%
29%
36%
Increase Successful Exits 
Positive Exit Destinations
19%
14%
15%
Occupancy Rates
95%
92%
96%

Family Shelter 
Related Performance Measure 
Indicator 
Goal 
Average 
Phoenix  
Funded 
Decrease Length of Time 
Homeless 
Average Length of Stay (days) 
90 
97 
88 
Reduce Returns to 
Homelessness 
Returns to Homelessness** 
5% 
8% 
18% 
Increase Successful Exits 
Positive Exit Destinations 
69% 
64% 
84% 
Occupancy Rates 
95% 
99% 
96% 
 
Rapid Rehousing 
Related Performance Measure 
Indicator 
Goal 
Average 
Phoenix  
Funded 
Decrease Length of Time 
Homeless 
Average Length of Stay (Days) 
N/A 
239 
159 
Length of Time to Housing 
Placement (Days) 
64 
71 
132 
Accepted Coordinated Entry 
Referrals 
85% 
98% 
97%

Reduce Returns to 
Homelessness 
Returns to Homelessness** 
8% 
14% 
32% 
Increase Successful Exits 
Positive Exit Destinations 
88% 
83% 
89% 
 
Outreach 
Related Performance Measure Indicator 
Goal 
Average 
Phoenix  
Funded 
Reduce Returns to 
Homelessness 
Returns to Homelessness** 
13% 
23% 
44% 
Increase Successful Exits 
Positive Exit Destinations 
48% 
43% 
46% 
 
 
*Phoenix funded data is FY22-23