230093-CONTRACT-AREA AGENCY ON AGING.PDF

CONTRACT REFUGEE RELOCATION PROGRAM­
RA SERVICES 230093-RFP 
This contract is entered into this 26th day of April, 2023 by and between Maricopa County ("County"), a 
political subdivision of the State of Arizona, and Area Agency on Aging, Region One, Incorporated dba 
Area Agency on Aging, an Arizona corporation ("Contractor"), for the purchase of one-time or limited-time 
support services that will assist refugees and immigrants and their families in overcoming obstacles 
and in achieving economic and social self-sufficiency including, but not limited to, obstacles such as 
language 
barriers, limited affordable housing options, financial instability, limited employment 
opportunities, limited education, transportation issues, lack of transferable work skills, trauma, and 
physical and mental health challenges. 
1.0 
2.0 
3.0 
4.0 
5.0 
CONTRACT TERM 
This contract is for a term of one year, beginning on the 1st of May, 2023 and ending the 30th 
of April 2024. 
OPTION TO RENEW 
The County may, at its option and with the concurrence of the Contractor, renew the term of this 
contract up to a maximum of two additional year(s), and/or for a time period not to exceed June 30, 
2026 (or at the County's sole discretion, extend the contract on a month-to-month basis for a 
maximum of six months after expiration). The Contractor shall be notified in writing by the Office of 
Procurement Services of the County's intention to renew the contract term at least 60 calendar 
days prior to the expiration of the original contract term. 
CONTRACT COMPLETION 
In preparation for contract completion, and as applicable, the Contractor shall make all reasonable 
efforts for an orderly transition of its duties and responsibilities to another provider and/or to the 
County. This may include, but is not limited to, preparation of a transition plan and cooperation with 
the County or other providers in the transition. The transition includes the transfer of all records and 
other data in the possession, custody, or control of the Contractor that are required to be provided 
to the County either by the terms of this agreement or as a matter of law. The provisions of this 
clause shall survive the expiration or termination of this agreement. 
PRICE ADJUSTMENTS 
Any requests for reasonable price adjustments must be submitted 60 calendar days prior to 
contract expiration. Requests for adjustment in cost of labor and/or materials must be supported 
by appropriate documentation. The reasonableness of the request will be determined by comparing 
the request with the Consumer Price Index or by performing a market survey. If County agrees to 
the adjusted price terms, County shall issue written approval of the change and provide an updated 
version of the contract. The new change shall not be in effect until the date stipulated on the 
updated version of the contract. 
PAYMENTS

SERIAL 230093-RFP 
5.1 
As consideration for performance of the duties described herein, County shall reimburse 
the Contractor for eligible costs as approved by the County and as per the sums stated in 
Exhibit A- Contractor Information and Itemized Budget. 
5.1.1 
Contractor shall be paid on a cost reimbursement basis, or other alternative 
payment structure approved in writing by the County prior to cost being incurred, 
for services performed and work completed at time of billing, and will only 
reimburse for those costs that are based upon submitted complete and proper 
documentation. 
5.1.2 
Funds shall be disbursed as repayment of costs for work performed on or after the 
effective date of the contract and before the termination date of the contract (by 
June 30th, 2026). At the discretion of the Maricopa County Board of Supervisors, 
the termination date may be extended, but in no event shall this date be extended 
beyond December 31, 2026, or such other date as may be established by the 
United States Government. 
5.1.3 
Funding is contingent upon the availability of funds. If any action is taken by any 
State agency, federal department or any other agency or instrumentality to 
suspend, decrease or terminate its fiscal obligation under, or in connection with 
the contract, the County may amend, suspend, decrnase or terminate its 
obligations under or in connection with the contract. In the eveqt of termination, the 
County shall, disburse funds for eligible expenses for work performed prior to the 
effective date of the termination. The County shall give wrioen notice of the 
effective date of any suspension, amendment, or termination under this section at 
least ten calendar days in advance. 
..______ 
5.1.4 
County will reimburse the contractor on a net "O" payments standard. 
5.1.5 
Contractor shall submit an invoice via email on or before the 15th business day of 
the month following the month, or portion thereof, service delivery was provided. 
Invoicing not received within 45 days following the last day of the service month 
may result in forfeiture of payment for services related to that invoicing cycle. 
5.1.6 
Subject to the availability of funds, the department will, upon receipt of accurate 
invoicing and supporting documents enumerated in the contract, process and remit 
to the contractor payment of service provision or work performance. 
5.1. 7 
Should there be a disallowance in an invoice, the invoice shall be processed for 
the reduced amount. If the contractor protests the amount or the reason for a 
disallowance, contractor shall address their protest, in writing, with the department. 
Should the contractor and the department be unable to resolve the protest, the 
department will forward the protest to the Maricopa County Office of Procurement 
Services for resolution. 
5.1.8 
Contractor shall ensure the final fiscal year invoice shall be submitted no later than 
the ninth business day of the month following the month services delivery was 
provided to ensure payment is processed on a timely basis. 
5.2 
INVOICES 
5.2.1 
The Contractor shall submit one legible copy of their detailed invoice before 
payment(s) will be made. Incomplete invoices will not be processed. At a 
minimum, the invoice must provide the following information: 
Company name, address, and contact information 
County bill-to name and contact information 
Contract serial number 
County purchase order number

Project name and/or number 
•
Invoice number and date
Payment terms
Date of service or delivery
Quantity
Contract item number(s)
Arrival and completion time
Description of purchase (product or services)
Pricing per unit of purchase
Extended price
•
Total amount due
SERIAL 230093-RFP 
5.2.2 
Problems regarding billing or invoicing shall be directed to the department as listed 
on the purchase order. 
5.2.3 
Payment shall only be made to the Contractor by Accounts Payable through the 
Maricopa County Vendor Express Payment Program. This is an electronic funds 
transfer (EFT) process. After contract award, the Contractor shall complete the 
Vendor Registration Form accessible from the County Department of Finance 
Vendor 
Registration 
Web 
Site 
https://www.maricopa.gov/5169Nendor­
lnformation. 
5.2.4 
Discounts offered in the contract shall be calculated based on the date a properly 
completed invoice is received by the County. 
5.2.5 
EFT payments to the routing and account numbers designated by the Contractor 
shall include the details on the specific invoices that the payment covers. The 
Contractor is required to discuss remittance delivery capabilities with their 
designated financial institution for access to those details. 
5.3 
APPLICABLE TAXES 
5.3.1 
It is the responsibility of the Contractor to determine any and all applicable taxes 
and include those taxes in their proposal. The legal liability to remit the tax is on 
the entity conducting business in Arizona. Tax is not a determining factor in 
contract award. 
5.3.2 
The County will look at the price or offer submitted and will not deduct, add, or alter 
pricing based on speculation or application of any taxes, nor will the County 
provide Contractor any advice or guidance regarding taxes. If you have questions 
regarding your tax liability, seek advice from a tax professional prior to submitting 
your bid. You may also find information at https://www.azdor.gov/Business.aspx. 
Once your bid is submitted, the offer is valid for the time specified in this solicitation, 
regardless of mistake or omission of tax liability. If the County finds overpayment 
of a project due to tax consideration that was not due, the Contractor will be liable 
to the County for that amount, and by contracting with the County agrees to remit 
any overpayments back to the County for miscalculations on taxes included in a 
bid price. 
5.3.3 
Tax Indemnification: Contractor and all subcontractors shall pay all Federal, State, 
and local taxes applicable to their operation and any persons employed by the 
Contractor. Contractor shall, and require all subcontractors to, hold Maricopa 
County harmless from any responsibility for taxes, damages, and interest, if 
applicable, contributions required under Federal and/or State and local laws and 
regulations, and any other costs including: transaction privilege taxes, 
unemployment compensation 
insurance, 
Social Security, 
and workers' 
compensation. Contractor may be required to establish, to the satisfaction of 
County, that any and all fees and taxes due to a municipality or the State of Arizona

SERIAL 230093-RFP 
for any license or transaction privilege taxes, use taxes, or similar excise taxes are 
currently paid (except for matters under legal protest). 
6.0 
AVAILABILITY OF FUNDS 
6.1 
Contracts will be funded under 21.027 Assistance Listing Number (ALN) American Rescue 
Plan Act Coronavirus State and Local Fiscal Recovery Funds. 
6.2 
The provisions of this contract relating to payment for services shall become effective when 
funds assigned for the purpose of compensating the Contractor as herein provided are 
actually available to County for disbursement. The County shall be the sole judge and 
authority in determining the availability of funds under this contract. County shall keep the 
Contractor fully informed as to the availability of funds. 
6.3 
If any action is taken by, any State agency, Federal department, or any other agency or 
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in 
connection with, this contract, County may amend, suspend, decrease, or terminate its 
obligations under, or in connection with, this contract. In the event of termination, County 
shall be liable for payment only for services rendered prior to the effective date of the 
termination, provided that such services are performed in accordance with the provisions 
of this contract. County shall give written notice of the effective date of any suspension, 
amendment, or termination under this section, at least 10 days in advance. 
7.0 
POST AWARD MEETING
The contractor may be required to attend a post-award meeting with the department to discuss the 
terms and conditions of this contract. This meeting will be coordinated by the procurement officer of 
the contract. 
8.0 
STRATEGIC ALLIANCE for VOLUME EXPENDITURES (SAVE) 
The County is a member of the SAVE cooperative purchasing group. SAVE includes the State of 
Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified school districts. 
Under the SAVE Cooperative Purchasing Agreement, and with the concurrence of the successful 
respondent under this solicitation, a member of SAVE may access a contract resulting from a 
solicitation issued by the County. If contractor does not want to grant such access to a member of 
SAVE, state so in contractor's bid. In the absence of a statement to the contrary, the County will 
assume that contractor does wish to grant access to any contract that may result from this bid. The 
County assumes no responsibility for any purchases by using entities. 
9.0 
INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPAs) 
County currently holds ICPAs with numerous governmental entities. These agreements allow those 
entities, with the approval of the Contractor, to purchase their requirements under the terms and 
conditions of the County contract. It is the responsibility of the non-County government entity to 
perform its own due diligence on the acceptability of the contract under its applicable procurement 
rules, processes, and procedures. Certain governmental agencies may not require an ICPA and 
may utilize this contract if it meets their individual requirements. Other governmental agencies may 
enter into a separate Statement of Work with the Contractor to meet their own requirements. The 
County is not a party to any uses of this contract by other governmental entities. 
10.0 
DUTIES 
10.1 
The Contractor shall perform all duties stated in Exhibit B - Scope of Work, or as otherwise 
directed in writing by the procurement officer. 
10.2 
Service delivery methods shall be one time or limited time (concluded by the end of the 
contract term) and/or have a sustainability model in which additional funding from Maricopa 
County (County) is no longer needed after the grant period ends.

SERIAL 230093-RFP 
10.3 
Contractor shall collaborate with County departments in coordination of services, including 
but not limited to Maricopa County Human Services (MCHSD) and Maricopa County Public 
Health Department (MCPHD). 
Contractor shall provide services to refugees and immigrants through a community-based 
system of care that is comprehensive, coordinated, and responsive to refugees' and 
immigrants' strengths and needs. 
10.4 
Contractor shall provide implementation and administration of program activities (see 
section 2.7.6 for eligible costs) to include: 
10.4.1 Service delivery 
10.4.2 Employee management 
10.4.3 Reporting requirements 
10.4.4 Qualifications and eligibility requirements 
10.4.5 Confidentiality of client information 
10.4.6 Uniform administrative requirements 
10.4.7 Fiscal management and program administration 
10.4.8 Program monitoring 
10.5 
SERVICE DELIVERY REQUIREMENTS 
10.5.1 Target Population: All refugees and immigrants receiving program services from 
the contractor must be relocating to or residing in the County. 
10.5.2 Contractor shall use all grant funds only for the intended purposes. 
10.5.3 Service Area: Contractors shall only provide services funded by this grant within 
the boundaries of the County. 
10.5.4 Services provided by the contractor must be appropriate to the language, culture, 
and geographic location of the refugee and immigrant population being served. 
10.5.5 Contractor shall provide the funds for services that will address obstacles to 
successful resettlement and integration and help refugees and immigrants obtain 
and/or maintain stable housing, employment, and self-sufficiency. 
10.5.6 Contractor shall be reimbursed for eligible costs, as determined by the County, and 
such costs may include, but are not limited to, housing assistance, employment 
assistance, health and wellness services, food assistance, social integration 
activities, legal services, outreach and education, and program administrative 
costs. Cash assistance is not included. 
10.5. 7 Contractor is highly encouraged to partner with other service providers in order to 
provide holistic services to the community in the proposed infrastructure, including 
collaboration with County departments in coordination of services, including but 
not limited to, collaboration with MCHSD and MCPHD. 
10.5.8 Contractor may subcontract services, and shall be responsible for payments to 
subcontractors. Contractor may submit invoicing to the County for reimbursement 
of payments made to subcontractors for eligible services.

SERIAL 230093-RFP 
10.6 
CONTRACTOR QUALIFICATIONS AND ELIGIBILITY REQUIREMENTS 
10.6.1 In order to be considered as a qualified and eligible RA, the RA shall have and 
maintain through the term of the contract a contract with the federal government, 
Office of Refugee Resettlement and the state of Arizona Refugee Resettlement 
program. In addition, the RA shall: 
10.6.1.1 Have a valid Unique Entity identifier (UEI) number and have and 
maintain throughout the term of the contract an active profile in the 
federal System for Award Management (SAM) (www.sam.gov). 
10.6.1.2 Currently have a focus on serving refugees and immigrants in the 
County and have the ability to continue to provide support services to the 
immigrant and refugee community at the end of the contract term. 
10.6.1.3 Be and remain in compliance with all applicable local, state, and federal 
regulations and laws, including maintaining licensure to conduct 
business in Arizona. 
10.6.1.4 Be and remain in compliance with the MCPHD guidance, including any 
guidelines necessary during a public health crisis. 
10.7 
PROGRAM PERFORMANCE AND REPORTING 
10.7.1 Contractor shall track delivery of planned service performance and submit 
reporting to the County, including reports of activities that have not been started, 
activities in process, and activities implemented. In addition, contractor shall track 
and report progress against service performance goals and desired outcomes as 
indicated in the proposal. 
10.7.1.1 Contractor shall provide the County with monthly reports on the project 
and such reports will be due no later than the 15th of each month. 
10. 7 .1.2 Contractor shall provide the County with a quarterly progress report of 
all funded activities within 15 days of the end of each calendar quarter, 
based on a County fiscal year (July 1st through June 30thl. 
10.7.2 Notwithstanding any reporting obligations set forth herein, contractor shall provide 
to the County any and all progress reports required by ARPA funding by the federal 
government, the State of Arizona and/or the County (ARPA reporting documents 
will be provided to the contractor upon award). 
10.7.3 Progress and Compliance 
10.7.3.1 Contractor shall attend progress meetings to be scheduled with the 
County's ARPA Project Coordinator. 
10.7.3.2 Annual Reporting: Not later than 30 days after the close of each County 
fiscal year in which grant monies awarded under this contract are 
furnished, contractor shall submit to the County a narrative report of 
what was implemented with grant funds, the total amount of funding 
used, and number and demographics of refugees and/or immigrants 
who were impacted/benefited from the program. 
10.7.4 Financial Reporting 
Contractor shall maintain a financial account of financial activities related to the 
contract, and shall provide a financial statement reporting in U.S. dollars, all

SERIAL 230093-RFP 
expenditures of County awarded grant funds and any income earned on those 
funds on a quarterly basis (County fiscal year). The financial statement should 
include County funds received and expended under this grant during the period 
covered by the report. The financial statement will be prepared from books and 
records maintained on a fund accounting (cash) basis. Only expenditures made in 
support of the grant purposes should be charged against the grant, and records 
should be maintained of such expenditures made in support of the grant adequate 
to enable the auditing of such funds on a quarterly basis. 
10.8 
PROJECT COMPLETION REPORTING 
10.8.1 Contractor shall provide the MCHSD with a brief Project Completion Report (no 
more than one page) after the contractor's project is completed. The Project 
Completion Report shall be due no more than 30 days after the contractor completes 
their awarded project. 
10.8.1.1 The Project Completion Report shall include a brief narrative summary 
of what was implemented with grant funds, the total amount of funding 
used, and projected or potential number of refugees and/or immigrants 
who will be impacted/benefited from this project. 
10.8.1.2 The Project Completion Report shall be signed by an authorized 
representative of the contractor. 
10.9 
RECORD KEEPING 
10.9.1 Contractors shall be responsible for maintaining records of receipts and 
expenditures, clients served, services provided, and locations served for all 
activities performed using grant funds. Such records include, but are not limited to: 
10.9.1.1 Financial statement of all expenditures of grant funds and any income 
earned on those funds. 
10. 9.1.2 Records of receipts and expenditures that were paid for by the grant.
10.9.1.3 A grant program plan, including any additional requirements. 
10.9.1.4 Documentation of any program plan reviews and updates. 
10.9.1.5 Documentation of the services provided in accordance with the grant 
10.9.1.6 Contractor shall maintain all records in an accurate and organized 
manner and keep all records in a secure location. 
10.10 
CONTRACT COMPLIANCE MONITORING/AUDITING
10.10.1 The County will monitor the contractor's compliance with, and performance under, 
the terms and conditions of the contract and the applicable federal regulations. On­
site visits for compliance monitoring may be made by the County and its granter 
agencies (or both the County and its granter agencies) at any time during the 
contractor's normal business hours, announced or unannounced. During an on­
site visit, the contractor shall make all of its records and accounts related to work 
performed or services provided under the contract are available to the County for 
inspection and copying. 
10.10.2 The County will request information for fiscal monitoring/audit per Office of 
Management and Budget (0MB) Uniform Guidance 2 C.F.R. § 200, to include: 
10.10.2.1 
Financial Management 2 C.F.R. § 200.302

10.10.2.2 
Internal Controls 2 C.F.R. § 200.303 
10.10.2.3 
Bonds 2 C.F.R. § 200.304 
SERIAL 230093-RFP 
10.10.2.4 
Payment and Financial Reporting 2 C.F.R. § 200.305 
10.10.2.5 
Cost Sharing or Matching 2 C.F.R. § 200.306 
10.10.2.6 
Program Income 2 C.F.R. § 200.307 
10.10.2.7 
Revision of Budget and Program Plans 2 C.F.R. § 200.308 
10.10.2.8 
Period of Performance 2 C.F.R. § 200.309 
10.10.2.9 
Insurance Coverage 2 C.F.R. § 200.310 
10.10.2.10 Record Retention and Access 2 C.F.R. §§ 200.334 - 200.338 
10.10.2.11 Procurement Standards 2 C.F.R. § 200.318 
10.10.2.12 Indirect Costs 2 C.F.R. § 200.414 
10.10.2.13 Compensation-Personal Services 2 C.F.R. § 200.430 
10.10.2.14 Audit Requirements 2 C.F.R. §§ 200.501-200.517 
10.10.3 Contractor may be monitored for fiscal, program delivery and grant compliance 
annually or more often as needed to ensure complete use of grant funds. 
10.10.4 If contractor is found to be deficient in any area, contractor shall receive written 
notification of findings and required corrective actions. Contractor shall provide a 
written response outlining corrective actions and steps to ensure findings are 
corrected and resolved to preclude future issues. 
11.0 
TERMS AND CONDITIONS
11.1 
INDEMNIFICATION 
11.1.1 To the fullest extent permitted by law, and to the extent that claims, damages, 
losses, or expenses are not covered and paid by insurance purchased by the 
contractor, the contractor shall defend, indemnify, and hold harmless the County 
(as Owner), its agents, representatives, officers, directors, officials, and employees 
from and against all claims, damages, losses, and expenses (including, but not 
limited to attorneys' fees, court costs, expert witness fees, and the costs and 
attorneys' fees for appellate proceedings) arising out of, or alleged to have resulted 
from, the negligent acts, errors, omissions, or mistakes of the contractor, a 
subcontractor, anyone directly or indirectly employed by them, or anyone for 
whose acts they may be liable relating to the performance of this contract. 
11.1.2 Contractor's duty to defend, indemnify, and hold harmless the County, its agents, 
representatives, officers, directors, officials, and employees shall arise in 
connection with any claim, damage, loss, or expense that is attributable to bodily 
injury, sickness, disease, death, or injury to, impairment of, or destruction of 
tangible property, including loss of use resulting therefrom, caused by negligent 
acts, errors, omissions, or mistakes in the performance of this contract, but only to 
the extent caused by the negligent acts or omissions of the contractor, a 
subcontractor, anyone directly or indirectly employed by them, or anyone for

SERIAL 230093-RFP 
whose acts they may be liable, regardless of whether or not such claim, damage, 
loss, or expense is caused in part by a party indemnified hereunder. 
11.1.3 The amount and type of insurance coverage requirements set forth herein will in 
no way be construed as limiting the scope of the indemnity in this section. 
11.1.4 The scope of this indemnification does not extend to the sole negligence of County. 
11.1.5 In the event that this contract is with another government agency, each party (as 
"lndemnitor'') agrees to indemnify, defend, and hold harmless the other party (as 
"lndemnitee") from and against any and all claims, losses, liability, costs, or 
expenses (including reasonable attorney's fees) (hereinafter collectively referred 
to as "claims") arising out of the negligent performance of this agreement, but only 
to the extent that such claims which result in vicarious/derivative liability to the 
lndemnitee are caused by the act, omission, negligence, misconduct, or other fault 
of the lndemnitor, its officers, officials, agents, employees, or volunteers. 
11.2 
INSURANCE 
11.2.1 Contractor, at Contractor's own expense, shall purchase and maintain, at a 
minimum, the herein stipulated insurance from a company or companies duly 
licensed by the State of Arizona and possessing an AM Best, Inc. category rating 
of B++. In lieu of State of Arizona licensing, the stipulated insurance may be 
purchased from a company or companies, which are authorized to do business in 
the State of Arizona, provided that said insurance companies meet the approval of 
County. The form of any insurance policies and forms must be acceptable to 
County. 
11.2.2 All insurance required herein shall be maintained in full force and effect until all 
work or service required to be performed under the terms of the contract is 
satisfactorily completed and formally accepted. Failure to do so may, at the sole 
discretion of County, constitute a material breach of this contract. 
11.2.3 In the event that the insurance required is written on a claims-made basis, 
Contractor warrants that any retroactive date under the policy shall precede the 
effective date of this contract and either continuous coverage will be maintained, 
or an extended discovery period will be exercised for a period of two years 
beginning at the time work under this contract is completed. 
11.2.4 Contractor's insurance shall be primary insurance as respects County, and any 
insurance or self-insurance maintained by County shall not contribute to it. 
11.2.5 Any failure to comply with the claim reporting provisions of the insurance policies 
or any breach of an insurance policy warranty shall not affect the County's right to 
coverage afforded under the insurance policies. 
11.2.6 The insurance policies may provide coverage that contains deductibles or self­
insured retentions. Such deductible and/or self-insured retentions shall not be 
applicable with respect to the coverage provided to County under such policies. 
Contractor shall be solely responsible for the deductible and/or self-insured 
retention and County, at its option, may require Contractor to secure payment of 
such deductibles or self-insured retentions by a surety bond or an irrevocable and 
unconditional letter of credit. 
11.2. 7 The insurance policies required by this contract, except Workers' Compensation 
and Errors and Omissions, shall name County, its agents, representatives, officers, 
directors, officials, and employees as additional insureds.

SERIAL 230093-RFP 
11.2.8 The policies required hereunder, except Workers' Compensation and Errors and 
Omissions, shall contain a waiver of transfer of rights of recovery (subrogation) 
against County, its agents, representatives, officers, directors, officials, and 
employees for any claims arising out of Contractor's work or service. 
11.2.9 If available, the insurance policies required by this contract may be combined with 
Commercial Umbrella Insurance policies to meet the minimum limit requirements. 
If a Commercial Umbrella insurance policy is utilized to meet insurance 
requirements, the Certificate of Insurance shall indicate which lines the 
Commercial Umbrella Insurance covers. 
11.2.9.1 Commercial General Liability 
Commercial General Liability (CGL) insurance and, if necessary, 
Commercial Umbrella insurance with a limit of not less than $2,000,000 
for each occurrence, $4,000,000 Products/Completed Operations 
Aggregate, and $4,000,000 General Aggregate Limit. The policy shall 
include coverage for premises liability, bodily injury, broad form property 
damage, personal injury, products and completed operations and 
blanket contractual coverage, and shall not contain any provisions which 
would serve to limit third party action over claims. There shall be no 
endorsement or modifications of the CGL limiting the scope of coverage 
for liability arising from explosion, collapse, or underground property 
damage. 
11.2.9.2 Automobile Liability 
Commercial/Business Automobile Liability insurance with a combined 
single limit for bodily injury and property damage of not less than 
$2,000,000 each occurrence with respect to any of the Contractor's 
owned, hired, and non-owned vehicles assigned to or used in 
performance of the Contractor's work or services or use or maintenance 
of the premises under this contract. 
11.2.9.3 Workers' Compensation 
11.2.9.3.1 Workers' compensation insurance to cover obligations 
imposed by Federal and State statutes having jurisdiction of 
Contractor's employees engaged in the performance of the 
work or services under this contract; and Employer's 
Liability insurance of not less than $1,000,000 for each 
accident, $1,000,000 disease for each employee, and 
$1,000,000 disease policy limit. 
11.2.9.3.2 Contractor, its subcontractors, and sub-subcontractors 
waive all rights against this contract and its agents, officers, 
directors, and employees for recovery of damages to the 
extent these damages are covered by the workers' 
compensation and Employer's Liability or Commercial 
Umbrella Liability insurance obtained by Contractor, its 
subcontractors, and its sub-subcontractors pursuant to this 
contract. 
11.2.9.4 Sexual Molestation and Physical Abuse 
The policy shall be endorsed to include coverage for sexual molestation 
and physical abuse if Contractor shall be providing services that involve 
working with minors and/or vulnerable adults, in which case the 
coverage shall be provided at limits not less than $2,000,000.00 per

SERIAL 230093-RFP 
occurrence and $4,000,000.00 aggregate. These limits may be included 
within a General Liability policy, Professional Liability policy or provided 
by separate endorsement with its own limits as required. Contractor 
must provide the following statement on their Certificate(s) of Insurance: 
"Sexual molestation and physical abuse coverage is included." 
Policies/certificates stating that "Sexual molestation and physical abuse 
coverage is not excluded" do not meet this requirement. 
11.2.10 Certificates of Insurance 
11.2.10.1 Prior to contract award, Contractor shall furnish the County with valid 
and complete Certificates of Insurance, or formal endorsements as 
required by the contract in the form provided by the County, issued by 
Contractor's insurer(s), as evidence that policies providing the required 
coverage, conditions and limits required by this contract are in full force 
and effect. Such certificates shall identify this contract number and title. 
11.2.10.2 In the event any insurance policy(ies) required by this contract is (are) 
written on a claims-made basis, coverage shall extend for two years past 
completion and acceptance of Contractor's work or services and as 
evidenced by annual certificates of insurance. 
11.2.10.3 If a policy does expire during the life of the Contract, a renewal certificate 
must be sent to County 15 calendar days prior to the expiration date. 
11.2.10.4 Certificates of Insurance shall identify Maricopa County as the certificate 
holder as follows: 
Maricopa County 
c/o Risk Management 
301 W Jefferson St, Suite 910 
Phoenix, AZ 85003 
11.2.11 Cancellation and Expiration Notice 
Applicable to all insurance policies required within the insurance requirements of 
this contract, Contractor's insurance shall not be permitted to expire, be 
suspended, be canceled, or be materially changed for any reason without 30 days 
prior written notice to Maricopa County. Contractor must provide to Maricopa 
County, within two business days of receipt, if they receive notice of a policy that 
has been or will be suspended, canceled, materially changed for any reason, has 
expired, or will be expiring. Such notice shall be sent directly to Maricopa County 
Office of Procurement Services and shall be mailed, or hand delivered to 301 W. 
Jefferson St. Suite 700, Phoenix, AZ 85003, or emailed to the procurement officer 
noted in the solicitation. 
11.3 
FORCE MAJEURE 
11.3.1 Neither party shall be liable for failure of performance, nor incur any liability to the 
other party on account of any loss or damage resulting from any delay or failure to 
perform all or any part of this contract, if such delay or failure is caused by events, 
occurrences, or causes beyond the reasonable control and without negligence of 
the parties. Such events, occurrences, or causes include, but are not limited to, 
acts of God/nature (including fire, flood, earthquake, storm, hurricane, or other 
natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is 
declared or not), civil war, riots, rebellion, revolution, insurrection, military or 
usurped power or confiscation, terrorist activities, nationalization, government 
sanction, lockout, blockage, embargo, labor dispute, strike, and interruption or 
failure of electricity or telecommunication service, and pandemic.

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11.3.2 Each party, as applicable, shall give the other party notice of its inability to perform 
and particulars in reasonable detail of the cause of the inability. Each party must 
use best efforts to remedy the situation and remove, as soon as practicable, the 
cause of its inability to perform or comply. 
11.3.3 The party asserting Force Majeure as a cause for non-performance shall have the 
burden of proving that reasonable steps were taken to minimize delay or damages 
caused by foreseeable events, that all non-excused obligations were substantially 
fulfilled, and that the other party was timely notified of the likelihood or actual 
occurrence which would justify such an assertion, so that other prudent 
precautions could be contemplated. 
11.4 
ORDERING AUTHORITY 
Any request for purchase shall be accompanied by a valid purchase order issued by a 
County department or directed by a Certified Agency Procurement Aid (CAPA) with a 
purchase card for payment. 
11.5 
PROCUREMENT CARD ORDERING CAPABILITY 
County may opt to use a procurement card (Visa or Master Card) to make payment for 
orders under this contract. 
11.6 
NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION 
This contract does not guarantee any minimum or maximum purchases will be made. 
Orders will only be placed under this contract when the County identifies a need and proper 
authorization and documentation have been approved. 
11.7 
PURCHASE ORDERS 
11.7.1 County reserves the right to cancel purchase orders within a reasonable period of 
time after issuance. Should a purchase order be canceled, the County agrees to 
reimburse the Contractor for actual and documentable costs incurred by the 
Contractor in response to the purchase order. The County will not reimburse the 
Contractor for any costs incurred after receipt of County notice of cancellation, or 
for lost profits, or for shipment of product prior to issuance of purchase order. 
11.7.2 Contractor agrees to accept verbal notification of cancellation of purchase orders 
from the County procurement officer with written notification to follow. Contractor 
specifically acknowledges to be bound by this cancellation policy. 
11.8 
BACKGROUND CHECK 
Respondents may be required to pass multiple background checks (e.g. Sheriff's Office, 
County Attorney's Office, Courts, as well as Maricopa County general government) to 
determine if the respondent is acceptable to do business with the County. This applies to, 
but is not limited to, the company, subcontractors, and employees, and the failure to pass 
these checks shall deem the respondent non-responsible. 
11.9 
SUSPENSION OF WORK 
The procurement officer may order the Contractor, in writing, to suspend, delay, or interrupt 
all or any part of the work of this contract for the period of time that the procurement officer 
determines appropriate for the convenience of the County. No adjustment shall be made 
under this clause for any suspension, delay, or interruption to the extent that performance 
would have been so suspended, delayed, or interrupted by any other cause, including the 
fault or negligence of the Contractor. No request for adjustment under this clause shall be

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granted unless the claim, in an amount stated, is asserted in writing as soon as practicable 
after the termination of the suspension, delay, or interruption, but not later than the date of 
final payment under the contract. 
11.10 
STOP WORK ORDER 
11.10.1 The procurement officer may, at any time, by written order to the Contractor, 
require the Contractor to stop all, or any part, of the work called for by this contract 
for a period of 90 calendar days after the order is delivered to the Contractor, and 
for any further period to which the parties may agree. The order shall be specifically 
identified as a stop work order issued under this clause. Upon receipt of the order, 
the Contractor shall immediately comply with its terms and take all reasonable 
steps to minimize the incurrence of costs allocable to the work covered by the order 
during the period of work stoppage. Within a period of 90 calendar days after a 
stop work order is delivered to the Contractor, or with in any extension of that period 
to which the parties shall have agreed, the procurement officer shall either: 
11.10.1.1 cancel the stop work order; or 
11.10.1.2 terminate the work covered by the order as provided in the Termination 
for Default or the Termination for Convenience clause of this contract. 
11.10.1.3 The procurement officer may make an equitable adjustment in the 
delivery schedule and/or contract price, and the contract shall be 
modified, in writing, accordingly, if the Contractor demonstrates that the 
stop work order resulted in an increase in costs to the Contractor 
11.11 
TERMINATION FOR CONVENIENCE 
Maricopa County may terminate the resultant contract for convenience by providing 60 
calendar days advance notice to the Contractor. 
11.12 TERMINATION FOR DEFAULT 
11.12.1 The County may, by written Notice of Default to the Contractor, terminate this 
contract in whole or in part if the Contractor fails to: 
11.12.1.1 deliver the supplies or to perform the services within the time specified 
in this contract or any extension; 
11.12.1.2 make progress, so as to endanger performance of this contract; or 
11.12.1.3 perform any of the other provisions of this contract. 
11.12.2 The County's right to terminate this contract under these subparagraphs may be 
exercised if the Contractor does not cure such failure within 10 business days (or 
more if authorized in writing by the County) after receipt of a Notice to Cure from 
the procurement officer specifying the failure. 
11.13 PERFORMANCE 
It shall be the Contractor's responsibility to meet the proposed performance requirements. 
Maricopa County reserves the right to obtain services on the open market in the event the 
Contractor fails to perform, and any price differential will be charged against the Contractor. 
11 .14 ACCEPTANCE 
Upon completion of services, service delivery shall be deemed accepted and the warranty 
period shall begin when the department has deemed all service/work completed, including

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but not limited to, any inspection, repair, installation, design, development, deployment, 
operation, and initial training (as applicable). Additionally, all documentation shall be 
completed prior to final acceptance. 
11.15 CONTRACTOR EMPLOYEE MANAGEMENT 
11.15.1 Contractor shall endeavor to maintain the personnel proposed in their proposal 
throughout the performance of this contract. 
11.15.2 If Contractor personnel's employment status changes, Contractor shall provide 
County a list of proposed replacements with equivalent or greater experience. 
11.15. 3 Under no circumstances shall the implementation schedule to be impacted by a 
personnel change on the part of the Contractor. 
11.15.4 Contractor shall not reassign any key personnel identified in their proposal without 
the express consent of the County. 
11.15.5 County reserves the right to immediately remove from its premises any Contractor 
personnel it determines to be a risk to County operations. 
11.15.6 County reserves the right to request the replacement of any Contractor personnel 
at any time, for any reason. 
11.16 WARRANTY OF SERVICES 
11.16.1 The Contractor warrants that all services provided hereunder will conform to the 
requirements of the contract, including all descriptions, specifications, and 
attachments made a part of this contract. County's acceptance of services or 
goods provided by the Contractor shall not relieve the Contractor from its 
obligations under this warranty. 
11.16.2 In addition to its other remedies, County may, at the Contractor's expense, require 
prompt correction of any services failing to meet the Contractor's warranty herein. 
Services corrected by the Contractor shall be subject to all the provisions of this 
contract in the manner and to the same extent as services originally furnished 
hereunder. 
11.17 
INSPECTION OF SERVICES 
11.17.1 The Contractor shall provide and maintain an inspection system acceptable to 
County covering the services under this contract. Complete records of all 
inspection work performed by the Contractor shall be maintained and made 
available to County during contract performance and for as long afterwards as the 
contract requires. 
11.17.2 County has the right to inspect and test all services called for by the contract, to 
the extent practicable at all times and places during the term of the contract. 
County shall perform inspections and tests in a manner that will not unduly delay 
the work. 
11.17.3 If any of the services do not conform to contract requirements, County may require 
the Contractor to perform the services again in conformity with contract 
requirements, at no cost to the County. When the defects in services cannot be 
corrected by re-performance, County may: 
11.17.3.1 require the Contractor to take necessary action to ensure that future 
performance conforms to contract requirements; and

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11.17 .3.2 reduce the contract price to reflect the reduced value of the services 
performed. 
11.17.4 If the Contractor fails to promptly perform the services again or to take the 
necessary action to ensure future performance in conformity with contract 
requirements, County may: 
11.17.4.1 by contract or otherwise, perform the services and charge to the 
Contractor, through direct billing or through payment reduction, any cost 
incurred by County that is directly related to the performance of such 
service; or 
11.17.4.2 terminate the contract for default. 
11.18 
USAGE REPORT 
The Contractor shall furnish the County a usage report, upon request, delineating the 
acquisition activity governed by the contract. The format of the report shall be approved by 
the County and shall disclose the quantity and dollar value of each contract item by 
individual unit of measure. 
11.19 STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST 
Notice is given that, pursuant to A.RS. § 38-511, the County may cancel any contract 
without penalty or further obligation within three years after execution of the contract, if any 
person significantly involved in initiating, negotiating, securing, drafting, or creating the 
contract on behalf of the County is at any time, while the contract or any extension of the 
contract is in effect, an employee or agent of any other party to the contract in any capacity 
or consultant to any other party of the contract with respect to the subject matter of the 
contract. Additionally, pursuant to A.RS. § 38-511, the County may recoup any fee or 
commission paid or due to any person significantly involved in initiating, negotiating, 
securing, drafting, or creating the contract on behalf of the County from any other party to 
the contract arising as the result of the contract. 
11.20 
OFFSET FOR DAMAGES 
In addition to all other remedies at Law or Equity, the County may offset from any money 
due to the Contractor any amounts Contractor owes to the County for damages resulting 
from breach or deficiencies in performance of the contract. 
11.21 SUBCONTRACTING 
11.21.1 The Contractor may not assign to another Contractor or subcontract to another 
party for performance of the terms and conditions hereof without the written 
consent of the County. All correspondence authorizing subcontracting must 
reference the bid serial number and identify the job or project. 
11.21.2 The subcontractor's rate for the job shall not exceed that of the prime Contractor's 
rate, as bid in the pricing section, unless the prime Contractor is willing to absorb 
any higher rates. The subcontractor's invoice shall be invoiced directly to the prime 
Contractor, who in turn shall pass-through the costs to the County, without mark­
up. A copy of the subcontractor's invoice must accompany the prime Contractor's 
invoice. 
11.22 AMENDMENTS 
All amendments to this contract shall be in writing and approved/signed by both parties. 
Maricopa County Office of Procurement Services shall be responsible for approving all 
amendments for Maricopa County.

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11.23 
ADDITIONS/DELETIONS OF REQUIREMENTS 
The County reserves the right to add and/or delete materials and services to a contract. If 
a service requirement is deleted, payment to the Contractor will be reduced proportionately 
to the amount of service reduced in accordance with the bid price. If additional materials 
or services are required from a contract, prices for such additions will be negotiated 
between the Contractor and the County. 
11.24 
RIGHTS IN DATA 
11.24.1 The County shall have the use of data and reports resulting from a contract without 
additional cost or other restriction except as may be established by law or 
applicable regulation. Each party shall supply to the other party, upon request, any 
available information that is relevant to a contract and to the performance 
thereunder. 
11.24.2 Data, records, reports, and all other information generated for the County by a third 
party as the result of a contract are the property of the County and shall be provided 
in a format designated by the County or shall be and remain accessible to the 
County into perpetuity. 
11.25 ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR 
OTHER REVIEW 
11.25.1 In accordance with Section MC1-372 of the Maricopa County Procurement Code, 
the Contractor agrees to retain (physical or digital copies of) all books, records, 
accounts, statements, reports, files, and other records and back-up documentation 
relevant to this contract for six years after final payment or until after the resolution 
of any audit questions, which could be more than six years, whichever is longest. 
The County, Federal or State auditors and any other persons duly authorized by 
the department shall have full access to and the right to examine, copy, and make 
use of, any and all said materials. 
11.25.2 If the Contractor's books, records, accounts, statements, reports, files, and other 
records and back-up documentation relevant to this contract are not sufficient to 
support and document that requested services were provided, the Contractor shall 
reimburse Maricopa County for the services not so adequately supported and 
documented. 
11.26 AUDIT DISALLOWANCES 
If at any time it is determined by the County that a cost for which payment has been made 
is a disallowed cost, the County shall notify the Contractor in writing of the disallowance. 
The course of action to address the disallowance shall be at sole discretion of the County, 
and may include either an adjustment to future invoices, request for credit, request for a 
check, or a deduction from current invoices submitted by the Contractor equal to the 
amount of the disallowance, or to require reimbursement forthwith of the disallowed amount 
by the Contractor by issuing a check payable to Maricopa County. 
11.27 
STRICT COMPLIANCE 
Acceptance by County of a performance that is not in strict compliance with the terms of 
the contract shall not be deemed to be a waiver of strict compliance with respect to all other 
terms of the contract. 
11.28 VALIDITY 
The invalidity, in whole or in part, of any provision of this contract shall not void or affect 
the validity of any other provision of the contract.

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11.29 SEVERABILITY 
The removal, in whole or in part, of any provision of this contract shall not void or affect the 
validity of any other provision of this contract. 
11.30 RELATIONSHIPS 
11.30.1 In the performance of the services described herein, the Contractor shall act solely 
as an independent Contractor, and nothing herein or implied herein shall at any 
time be construed as to create the relationship of employer and employee, co­
employee, partnership, principal and agent, or joint venture between the County 
and the Contractor. 
11.30.2 The County reserves the right of final approval on proposed staff. Also, upon 
request by the County, the Contractor will be required to remove any employees 
working on County projects and substitute personnel based on the discretion of 
the County within two business days, unless a different time period was previously 
approved by the County. 
11.31 NON-DISCRIMINATION
Contractor agrees to comply with all provisions and requirements of Arizona Executive 
Order 2009-09, including flow down of all provisions and requirements to any 
subcontractors. Executive Order 2009-09 supersedes Executive Order 99-4 and amends 
Executive Order 75-5 and is hereby incorporated into this contract as if set forth in full 
herein. During the performance of this contract, Contractor shall not discriminate against 
any employee, client, or any other individual in any way because of that person's age, race, 
creed, color, religion, sex, disability, or national origin. (Arizona Executive Order 2009-09 
can be viewed at https://apps.azsos.gov/public services/reqister/2009/46/governor.pdf). 
11.32 WRITTEN CERTIFICATION PURSUANT to A.RS. § 35-393.01 
If vendor engages in for-profit activity and has 10 or more employees, and if this agreement 
has a value of $100,000 or more, vendor certifies it is not currently engaged in, and agrees 
for the duration of this agreement to not engage in, a boycott of goods or services from 
Israel. This certification does not apply to a boycott prohibited by 50 U.S.C. § 4842 or a 
regulation issued pursuant to 50 U.S.C. § 4842. 
11.33 
CERTIFICATION REGARDING DEBARMENT AND SUSPENSION 
11.33.1 The undersigned (authorized official signing on behalf of the Contractor) certifies 
to the best of his or her knowledge and belief that the Contractor, its current 
officers, and directors: 
11.33.1.1 are not presently debarred, suspended, proposed for debarment, 
declared ineligible, or voluntarily excluded from being awarded any 
contract or grant by any United States department or agency or any 
state, or local jurisdiction; 
11.33.1.2 have not within a three-year period preceding this contract: 
11.33.1.2.1 been convicted of fraud or any criminal offense in 
connection with obtaining, attempting to obtain, or as the 
result of performing a government entity (Federal, State or 
local) transaction or contract; or 
11.33.1.2.2 been convicted of violation of any Federal or State antitrust 
statutes or conviction for embezzlement, theft, forgery,

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bribery, falsification or destruction of records, making false 
statements, or receiving stolen property regarding a 
government entity transaction or contract; 
11.33.1.3 are not presently indicted or criminally charged by a government entity 
(Federal, State or local) with commission of any criminal offenses in 
connection with obtaining, attempting to obtain, or as the result of 
performing a government entity public (Federal, State or local) 
transaction or contract; 
11.33.1.4 are not presently facing any civil charges from any governmental entity 
regarding obtaining, attempting to obtain, or from performing any 
governmental entity contract or other transaction; and 
11.33.1.5 have not within a three-year period preceding this contract had any 
public transaction (Federal, State or local) terminated for cause or 
default. 
11.33.2 If any of the above circumstances described in the paragraph are applicable to 
the entity submitting a bid for this requirement, include with your bid an 
explanation of the matter including any final resolution. 
11.33.3 The Contractor shall include, without modification, this clause in all lower tier 
covered transactions (i.e. transactions with subcontractors or sub-subcontractors) 
and in all solicitations for lower tier covered transactions related to this contract. 
If this clause is applicable to a subcontractor or sub-subcontractor, the Contractor 
shall include the information required by this clause with their bid. 
11.34 
VERIFICATION REGARDING COMPLIANCE WITH A.RS. § 41-4401 AND FEDERAL 
IMMIGRATION LAWS AND REGULATIONS 
11.34.1 By entering into the contract, the Contractor warrants compliance with the 
Immigration and Nationality Act (INA using E-Verify) and all other Federal 
immigration laws and regulations related to the immigration status of its employees 
and A.RS. § 23-214(A). The Contractor shall obtain statements from its 
subcontractors certifying compliance and shall furnish the statements to the 
procurement officer upon request. These warranties shall remain in effect through 
the term of the contract. The Contractor and its subcontractors shall also maintain 
Employment Eligibility Verification forms (1-9) as required by the Immigration Reform 
and Control Act of 1986, as amended from time to time, for all employees performing 
work under the contract and verify employee compliance using the E-Verify system 
and shall keep a record of the verification for the duration of the employee's 
employment or at least three years, whichever is longer. 1-9 forms are available for 
download at www.uscis.gov. 
11.34.2 The County retains the legal right to inspect documents of Contractor and 
subcontractor employees performing work under this contract to verify compliance 
with paragraph 11.34.1 of this section. Contractor and subcontractor shall be given 
reasonable notice of the County's intent to inspect and shall make the documents 
available at the time and date specified. Should the County suspect or find that the 
Contractor or any of its subcontractors are not in compliance, the County will 
consider this a material breach of the contract and may pursue any and all remedies 
allowed by law, including, but not limited to: suspension of work, termination of the 
contract for default, and suspension and/or debarment of the Contractor. All costs 
necessary to verify compliance are the responsibility of the Contractor. 
11.35 
CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO 
INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS

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11.35.1 The parties agree that this contract and employees working on this contract will be 
subject to the Contractor Employee Whistleblower Protections established by Title 
41 U.S.C. § 4712 and Section 3.908 of the Federal Acquisition Regulation. 
11.35.2 Contractor shall inform its employees in writing, in the predominant language of 
the workforce, of employee whistleblower rights and protections under 41 U.S.C. 
§ 4712, as described in Section 3.908 of the Federal Acquisition Regulation.
Documentation of such employee notification must be kept on file by Contractor
and copies provided to County upon request.
11.35.3 Contractor shall insert the substance of this clause, including this paragraph, in all 
subcontracts over the simplified acquisition threshold ($250,000 as of fiscal year 
2018). 
11.36 CONTRACTOR LICENSE REQUIREMENT 
11.36.1 The Contractor shall procure all permits, insurance, and licenses, and pay the 
charges and fees necessary and incidental to the lawful conduct of his/her 
business, and as necessary complete any requirements, by any and all 
governmental or non-governmental entities as mandated to maintain compliance 
with and remain in good standing. The Contractor shall keep fully informed of 
existing and future trade or industry requirements, and Federal, State, and local 
laws, ordinances, and regulations which in any manner affect the fulfillment of a 
contract and shall comply with the same. Contractor shall immediately notify both 
the Office of Procurement Services and the department of any and all changes 
concerning permits, insurance, or licenses. 
11.36.2 Contractor furnishing finished products, materials, or articles of merchandise that 
will require installation or attachment as part of the contract shall possess any 
licenses required. Contractor is not relieved of its obligation to obtain and possess 
the required licenses by subcontracting of the labor portion of the contract. 
Contractors are advised to contact the Arizona Registrar of Contractors, Chief of 
Licensing, to ascertain licensing requirements for a particular contract. Contractor 
shall identify which license(s), if any, the Registrar of Contractors requires for 
performance of the contract. 
11.37 UNIQUE ENTITY IDENTIFIER (UEI) AND SYSTEM FOR AWARD MANAGEMENT
REGISTRATION 
All contractors that receive federal funding must have a UEI number through 
https://sam.qov/content/entity-reqistration. Contractor must also remain current with the 
System for Award Management www.sam.gov throughout the term of the contract. 
11.38 
UNIFORM ADMINISTRATIVE REQUIREMENTS 
By entering into a contract, the contractor agrees to comply with all applicable provisions 
of 
Title 
2, 
Subtitle A, 
Chapter 
II, 
Part 
200-UNIFORM ADMINISTRATIVE 
REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL 
AWARDS contained in Title 2 C.F.R. § 200 et seq. 
11.39 RELIGIOUS ACTIVITIES 
The contractor agrees that costs, planned or claimed, including costs incurred, shall not 
include any expense for any religious activity. 
11.40 
POLITICAL ACTIVITY PROHIBITED 
None of the funds, materials, property, or services contributed by the County or the 
contractor under the agreement shall be used in the performance of this agreement for any

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partisan political activity, or to further the election or defeat of any candidate for public 
office. 
11.41 EQUAL EMPLOYMENT OPPORTUNITY 
11.41.1 The contractor shall not discriminate against any employee or applicant for 
employment because of race, age, disability, color, religion, sex, or national origin. 
The contractor shall take affirmative action to ensure applicants are employed and 
that employees are treated during employment without regard to their race, age, 
disability, color, religion, sex, or national origin. Such action shall include but is not 
limited to the following: employment, upgrading, demotion or transfer, recruitment, 
or recruitment advertising, lay-off or termination, rates of pay or other forms of 
compensation, and selection for training, including apprenticeship. 
11.41.2 Contractor shall comply with the following provisions: 
11.41.2.1 
Title VI and VII of the Civil Rights Act of 1964, as amended (42 U.S.C. 
§§ 2000a, et seq.);
11.41.2.2 
The Rehabilitation Act of 1973, as amended (29 U.S.C. §§ 701, et seq.); 
11.41.2.3 
The Age Discrimination in Employment Act of 1967, as amended 
(29 U.S.C. §§ 621, et seq.); 
11.41.2.4 
The Americans With Disabilities Act of 1990 (42 U.S.C. §§ 12101, et 
seq.); and Arizona Executive Order 2009-09, as amended, et seq. 
which mandates that all persons shall have equal access to 
employment opportunities. 
11.41.2.5 
Contractor understands that the United States has the right to seek 
judicial enforcement of this assurance. 
11.42 
CERTIFICATION REGARDING LOBBYING 
11.42.1 Contractor certifies, to the best of their knowledge and belief, that: 
11.42.1.1 No federal appropriated funds have been paid or will be paid, by or on 
behalf of the Contractor, to any person for influencing or attempting to 
influence an officer or employee of any agency. This applies to a 
Member of Congress, an officer or employee of Congress, or an 
employee of a Member of Congress in connection with the awarding of 
any federal contract, the making of any federal grant. Including the 
making of any federal, loan the entering into of any cooperative 
agreement, and the extension, continuation, renewal, amendment, or 
modification of any federal contract, grant, loan, or cooperative 
agreement. 
11.42.2 If any funds other than federal appropriated funds, have been paid or will be paid 
to any person for influencing or attempting to influence an officer or employee of 
any agency, member of Congress, an officer or employee of Congress, or an 
employee of a member of Congress in connection with this federal contract, grant, 
loan, or cooperative agreement, the undersigned shall complete and submit 
Standard Form-LLL, "Disclosure Form to Report Lobbying," in accordance with its 
instructions. 
11.42.3 Contractor shall include Lobbying Certification language in the award documents 
for all subcontractors (including sub-grants, and contract under grants, loans, and 
cooperative agreements) and that all sub-recipients shall certify and disclose 
accordingly.

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11.42.3.1 The Lobbying Certification is a material representation of fact upon 
which reliance was placed when this transaction is made or entered into. 
Submission of this certification is prerequisite for making or entering into 
this transaction imposed by section 1352, Title 31, U.S. Code. Any 
successful proposer(s) who fail to file the required certification shall be 
subject to a civil penalty of not less than $10,000.00 and not more than 
$100,000.00 for each such failure. 
11.43 
CLEAN AIR ACT & CLEAN WATER ACT 
Contractor must comply with all applicable standards, orders, or requirements issued under 
section 306 of the Clean Air Act (42 U.S.C. 1857(h), section 508 of the Clean Water Act 
(33 U.S.C. 1368) Executive Order 11738, and Environmental Protection Agency 
regulations (40 CFR part 15). 
11.44 ENERGY POLICY AND CONSERVATION ACT 
Contractor must adhere to the standards and policies relating to energy efficiency, which 
are contained in the State energy conservation plan issued in compliance with the Energy 
Policy and Conservation Act (Pub. L. 94-163, 89 Stat.871). 
11.45 INFLUENCE 
11.45.1 As prescribed in MC1-1203 of the Maricopa County Procurement Code, any effort 
to influence an employee or agent to breach the Maricopa County Ethical Code of 
Conduct or any ethical conduct, may be grounds for disbarment or suspension 
under MC1-902. 
11.45.2 An attempt to influence includes, but is not limited to: 
11.45.2.1 A person offering or providing a gratuity, gift, tip, present, donation, 
money, entertainment or educational passes or tickets, or any type of 
valuable contribution or subsidy that is offered or given with the intent to 
influence a decision, obtain a contract, garner favorable treatment, or 
gain favorable consideration of any kind. 
11.45.3 If a person attempts to influence any employee or agent of Maricopa County, the 
chief procurement officer, or his designee, reserves the right to seek any remedy 
provided by the Maricopa County Procurement Code, any remedy in equity or in 
the law, or any remedy provided by this contract. 
11.46 
CONFIDENTIAL INFORMATION 
11.46.1 Any information obtained in the course of performing this contract may include 
information that is proprietary or confidential to the County. This provision 
establishes the Contractor's obligation regarding such information. 
11.46.2 The Contractor shall establish and maintain procedures and controls that are 
adequate to assure that no information contained in its records and/or obtained 
from the County or from others in carrying out its functions (services) under the 
contract shall be used by or disclosed by it, its agents, officers, or employees, 
except as required to efficiently perform duties under the contract. The Contractor's 
procedures and controls, at a minimum, must be the same procedures and controls 
it uses to protect its own proprietary or confidential information. If, at any time 
during the duration of the contract, the County determines that the procedures and 
controls in place are not adequate, the Contractor shall institute any new and/or 
additional measures requested by the County within 15 business days of the 
written request to do so.

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11.46.3 Any requests to the Contractor for County proprietary or confidential information 
shall be referred to the County for review and approval, prior to any dissemination. 
11.47 PUBLIC RECORDS 
Under Arizona law, all offers submitted and opened are public records and must be 
retained by the County at the Maricopa County Office of Procurement Services. Offers shall 
be open to public inspection and copying after contract award and execution, except for 
such offers or sections thereof determined to contain proprietary or confidential information 
by the Office of Procurement Services. If an offerer believes that information in its offer or 
any resulting contract should not be released in response to a public record request, under 
Arizona law, the offerer shall indicate the specific information deemed confidential or 
proprietary and submit a statement with its offer detailing the reasons that the information 
should not be disclosed. Such reasons shall include the specific harm or prejudice which 
may arise from disclosure. The records manager of the Office of Procurement Services 
shall determine whether the identified information is confidential pursuant to the Maricopa 
County Procurement Code. 
11.48 
INTEGRATION 
This contract represents the entire and integrated agreement between the parties and 
supersedes 
all 
prior negotiations, 
proposals, 
communications, 
understandings, 
representations, or agreements, whether oral or written, expressed, or implied. 
11.49 
UNIFORM ADMINISTRATIVE REQUIREMENTS 
By entering into this contract, the Contractor agrees to comply with all applicable provisions 
of Title 
2, 
Subtitle A, 
Chapter 
II, 
Part 
200-UNIFORM 
ADMINISTRATIVE 
REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL 
AWARDS contained in Title 2 C.F.R. § 200 et seq. 
11.50 
GOVERNING LAW 
This contract shall be governed by the laws of the State of Arizona. Venue for any actions 
or lawsuits involving this contract will be in Maricopa County Superior Court, Phoenix, 
Arizona. 
11.51 FORCED LABOR 
11.51.1 By submitting a bid for this solicitation and/or entering into a contract as a result of 
this solicitation, contractor agrees to comply with all applicable portions of Arizona 
Revised Statutes Section 35-394. Contracting; procurement prohibition: written 
certification; remedy: termination: exception: definitions. 
11.51.2 Contractor certifies that it does not currently, and agrees for the duration of the 
contract, that it will not use: 
11.51.2.1 The forced labor of ethnic Uyghurs in the People's Republic of China. 
11.51.2.2 Any goods or services produced by the forced labor of ethnic Uyghurs 
in the People's Republic of China. 
11.51.2.3 Any contractors, subcontractors or suppliers that use the forced labor or 
any good or services produced by the forced labor of ethnic Uyghurs in 
the People's Republic of China. 
11.51.3 If contractor becomes aware during the term of the agreement that contractor is 
not in compliance with this paragraph, the contractor shall notify the County within

SERIAL 230093-RFP 
five business days after becoming aware of the noncompliance. If the contractor 
fails to provide a written certification to the County that the contractor has remedied 
the noncompliance within 180 days after notifying the County of its noncompliance, 
then the agreement terminates, except that if the agreement termination date 
occurs before the end the 180 day period, the agreement terminates on the 
agreement termination date. 
11.52 
PRICES 
Contractor warrants that prices extended to County under this contract are no higher than 
those paid by any other customer for these or similar services. 
11.53 
ORDER OF PRECEDENCE 
In the event of a conflict in the provisions of this contract and Contractor's license 
agreement, if applicable, the terms of this contract shall prevail. 
11.54 INCORPORATION OF DOCUMENTS 
11.54.1 The following are to be attached to and made part of this Contract: 
11.54.1.1 Exhibit A - Vendor Information and Itemized Budget 
11.54.1.2 Exhibit B - Scope of Work 
11.54.1.3 Exhibit C - Office of Procurement Services Contractor Travel and Per 
Diem Policy 
11.55 NOTICES 
All notices given pursuant to the terms of this contract shall be addressed to: 
For County: 
Maricopa County 
Office of Procurement Services 
301 W. Jefferson St. Suite 700 
Phoenix, Arizona 85003-1647 
For Contractor: 
Area Agency on Aging 
Mary Lynn Kasunic 
President & CEO 
1366 East Thomas Road Suite 108 
Phoenix, AZ 85014 
11.56 INQUIRIES 
11.56.1 Administrative telephone/email inquiries shall be addressed to: 
ELIZABETH KUTTNER, PROCUREMENT OFFICER 
TELEPHONE: (602) 506-0099 
elizabeth.kuttner@maricopa.gov 
11.56.2 Inquiries may be submitted by telephone but must be followed up in writing. No 
oral communication is binding on Maricopa County.

IN WITNESS WHEREOF, this contract is executed on the date set forth above. 
AREA AGENCY ON AGING 
cj( 
Mary Lynn Kasunic, President & CEO 
PRINTED NAME AND TITLE 
1366 E. Thomas Road, Ste 108, Phoenix, AZ 85014 
ADDRESS 
4-t,,-g
DATE 
MARICOPA COUNTY 
CHAIRMAN, BOARD OF SUPERVISORS 
ATTESTED: 
CLERK OF THE BOARD 
APPROVED AS TO FORM: 
DEPUTY COUNTY A TT OR NEY 
DATE 
DATE 
DATE 
SERIAL 230093-RFP

EXHIBIT A: VENDOR INFORMATION AND ITEMIZED SERVICE BUDGET 
COMPANY NAME: 
Area Agency on Aging, Region One 
DOING BUSINESS AS (dba): 
Area Agency on Aging 
MAILING ADDRESS: 
1366 East Thomas Road Suite 108 Phoenix, AZ 
85014 
REMIT TO ADDRESS: 
1366 East Thomas Road Suite 108 Phoenix, AZ 
85014 
TELEPHONE NUMBER: 
602-264-2255
FAX NUMBER: 
602-230-9132
WWW ADDRESS: 
aaaphx.org 
REPRESENTATIVE NAME: 
Mary Lynn Kasunic 
REPRESENTATIVE TELEPHONE NUMBER: 
602-214-7740
REPRESENTATIVE EMAIL ADDRESS 
kasunic@msn.com 
UNIQUE ENTITY ID (UEI) FROM SAM.GOV 
L72PL5CGJMQ9 
YES 
NO 
REBATE 
WILL ALLOW OTHER GOVERNMENTAL 
r 
p 
ENTITIES TO PURCHASE FROM THIS 
CONTRACT: 
WILL ACCEPT PROCUREMENT CARD FOR 
r 
p 
PAYMENT: 
p 
NETO DAYS 
ITEMIZED BUDGET 
SERVICES BUDGET FOR CONTRACT PERIOD UP TO ONE YEAR 
I CONTRACT SERVICE: 
I RESPONDENT: 
I Area Agency on Aging
COST 
,. 
PERSONNEL 
Total Salarv 
%Allocated 
TOTAL 
SHARED 
COUNTY 
Number 
of 
FTE 
for the 
Service 
SERVICE 
COSTS 
COST 
Positions 
Level 
Position Title 
Contract 
for 
COST 
(non-
Period 
MCHSD 
County 
costs, if 
applicabl 
el 
% 
$0.00 
$0.00 
$0.00 
$0.00 
$0.00 
$0.00 
$0.00 
0 
TOTAL, I
$
0.
H I 
-•I

II. 
EMPLOYEE RELATED EXPENSES 
ITEM 
BASIS 
I 111.
PROFESSION.AL AND OUTSIDE SERVICES
ITEM 
BASIS 
Pre-literate Education 
Coordinator - 20 hours per week 
1 
0.5 
($35 per hour} 
$36,400.00 
Marketing to recruit volunteers -
$1,000 per month 
$ 12,000.00 
TRAVEL 
MILEAGE REIMBURSEMENT 
BASIS 
12 volunteers - 200 miles a 
month @ .655 per mile 
$18,864.00 
IV.
MATERIALS AND SUPPLIES
ITEM 
BASIS 
$500 per 
Misc. materials & suoolies 
month 
OPERATING SERVICES 
ITEM 
BASIS 
$65 ea -
12 
Fingerprint clearance cards 
volunteers 
Citizen application fees ($640) 
and fingerprint fee ($85) for 75 
older adult refugees 
$ 54,375.00 
TOTAL: 
100% 
100% 
TOTAL: 
TOTAL: 
100% 
TOTAL: 
100% 
100% 
TOTAL: 
SERIAL 230093-RFP 
TOTAL 
COST 
$0.00 
$0.00 
TOTAL 
COST 
$36,400.00 
$12,000.00 
$48,400.00 
TOTAL 
COST 
$18,864.00 
$18,864.00 
TOTAL 
COST 
$6,000.00 
$6,000.00 
TOTAL 
COST 
$780.00 
$54 375.00 
$55 155.00 
COUNTY 
COST 
$0.00 
$0.00 
COUNTY 
COST 
$36,400.00 
$12,000.00 
$0.00 
$48.400.00 
COUNTY 
COST 
$18,864.00 
$18,864.00 
COUNTY 
COST 
$6,000.00 
$6,000.00 
COUNTY 
COST 
$780.00 
$54,375.00 
$55,155.00

I VII. 
EQUIPMENT 
ITEM 
I VIII. 
INDIRECT 
ITEM 
BASIS 
TOTAL 
DIRECT 
COST: 
BASIS 
TOTAL: 
TOTAL 
INDIRECT 
COST: 
SUBTOTAL 
ADMIN 
(DIRECT) 
COST: 
TOTAL 
SERVICE 
COST: 
SERIAL 230093-RFP 
TOTAL 
COUNTY 
COST 
COST 
$0.00 
$0.00 
$0.00 
$0.00 
$0.00 
$128 419.00 
$128 419.00 
TOTAL 
COUNTY 
COST 
COST 
$0.00 
$0.00 
$0.00 
$0.00 
$0.00 
$0.00 
$128 419.00 
$128,419.00

EXHIBIT B - SCOPE OF WORK 
Executive Summary 
The Area Agency on Aging, Region One (the Agency) funding shall be used to hire an Education 
Coordinator, recruit volunteers and reestablish the MOSAIC Elder Refugee Preliterate Program to pre­
COVID levels, helping refugees 60 and older on their path to Citizenship. Twelve new volunteers will be 
recruited to teach Preliterate classes and provide one to one tutoring to 100 older refugees. Through 
Preliteracy education, 60% of the older refugees educated will be able to advance to ESL classes further 
preparing them for the Citizenship exam. To eliminate further barriers to Citizenship, citizenship application 
fees will also be supported. 
Services 
5. 7. 1.2. 1 Describe the proposed services including the service delivery model, timeline. target population,
and performance goals and desired outcomes, including anticipated number of immigrants and refugees to 
be served. 
Per the solicitation, funds authorized under this bid would fall under 2.7.6.6.1 Social Integration Activities 
including "workshops/classes on ESL, financial management, the immigration process, job skills, life skills, 
health and wellness," 2.7.6.7.2 and 2.7.6.7.3, Legal Services, defined as "assistance with applications for 
Deferred Action for Childhood Arrivals (DACA), asylum, residency, work permits, and citizenship, including 
application fees and "citizenship workshops." 
Activities that meet these criteria will be delivered as follows: 
Citizenship Workshops, Education and Tutoring 
In 2012, to help older adults obtain Citizenship and retain their benefits, the MOSAIC® Elder Refugee 
Program created the Preliteracy Program, a basic English instruction program that puts older refugees on 
the path to citizenship by learning English. Older refugees often struggle to learn English in traditional 
English as a Second Language (ESL) classes because many are "preliterate," meaning they did not learn 
to read or write in their native language. Many did not have access to education in their home country. The 
Preliteracy classes allow the elders to begin this process from their own language level. Students are 
assessed upon enrollment in the classes in 1 of 2 levels (Preliterate or High Beginners). Once enrolled, 
they attend 10-week class sessions that provide 40 hours of instruction. Students are reassessed following 
each session and may reenroll in the same level, advance to a higher level, or be referred to a traditional 
ESL class. MOSAIC® also received 49 IPADS through the Phoenix Connectivity Program which are being 
used to help older refugees prepare for the Citizenship Exam as well. 
Funds from this bid will be used to reestablish the scale of the Preliteracy program, for refugees 60 and 
older. This will include hiring an Education Coordinator as a contracted employee who will work to recruit 
twelve new volunteer tutors. The volunteer tutors will teach pre-literate classes, work with older refugees 
one on one and use technology to help refugees prepare for the Citizenship exam with a goal to assist 100 
older adult refugees with Preliteracy classes and tutoring during the grant period. 
The Education Coordinator will be hired within the first sixty days of the grant. He or she will be responsible 
for outlining a volunteer recruitment strategy and building partnerships that could lead to volunteer 
engagement. Although the volunteers may be onboarded and trained at different intervals, it will be 
expected that the twelve new volunteers will be recruited within the first six months of the grant period. 
Volunteer tutors complete a screening and training process that includes a volunteer interview, curriculum 
training, class observations, completion of a background check and per Arizona Revised Statutes, they 
must obtain an AZ Level One Fingerprint Clearance Card. The volunteers teach from lesson plans created 
from 2 curriculum sources: "Tutor Curriculum Guide for Teaching Adult ESL Preliterate Learners by Cielito 
Brekke and "Making It Real: Teaching Preliterate Adult Refugee Students" by the Tacoma Community 
House Training Project. The goal of the Preliteracy program is to help older refugees move on to ESL 
Citizenship Classes. Classes are typically offered twice per week for 10 weeks. The following metrics will 
be tracked: 
•
100 refugees 60 and older will be assisted with Preliteracy to prepare for Citizenship.

SERIAL 230093-RFP 
•
60% of refugees 60 and older who start Preliteracy classes will move on to ESUCitizenship classes
•
12 Preliteracy volunteers will be recruited
•
75 refugees 60 and older will obtain Citizenship and retain their benefits
Once they have received Preliterate education, moved onto ESL classes and are prepared for the 
Citizenship exam, many older refugees face one final barrier which is the cost of the immigration application; 
therefore the following additional metric will be tracked and costs are reflected in the submitted budget: 
•
75 refugees 60 and older will receive financial assistance to pay their Citizenship application fees
5. 7.1.2 1. 1 Describe the program feasibility to assist refugees and their families to achieve housing and
economic stability. 
As a program of the Area Agency on Aging, the MOSAIC® Elder Refugee program is part of an 
infrastructure of programs and services that can support older refugees. Some of these services include 
mental health counseling, guidance on benefits such as Medicare and AHCCCS, in home services, and 
caregiving support. These programs help the staff address barriers older refugees may face as they work 
toward Citizenship and strive for housing and economic stability. Services are overseen by the MOSAIC® 
Elder Refugee Program Director. Under her direction, five case managers serve the 500 refugees who are 
currently on the MOSAIC® program's caseload. The Agency has a robust Continuous Quality Improvement 
(CQI) process which includes metrics related to the MOSAIC® program's work. Expected targets for this 
proposal will be added to the COi metrics to ensure ongoing monitoring and a successful outcome. 
5. 7. 1. 2. 1. 2 Describe the contractor's experience in providing the proposed services and/or working with the
immigrant and refugee population. 
The Area Agency has been serving older refugees through a contract with the State Office of Refugee 
Resettlement since 1998 and is the only contracted provider for this population. The Agency created the 
MOSAIC® Elder Refugee Program which began by having conversations over coffee at refugee 
communities around Maricopa County. From there the program grew to include case management, 
citizenship preparation workshops and the establishment of the MOSAIC® Senior Center. MOSAIC® case 
manages about 500 older refugees a year. They have helped an average of 52 older refugees achieve 
Citizenship each year. They are currently serving refugees from 18 different countries including 
Afghanistan, Iran, Iraq, Cuba, Congo, Burundi, Bhutan, Ethiopia, Erithrea, Liberia, Myanmar, Ukraine, Ivory 
Coast, Togo, Rwanda, Vietnam, Guinea and Lesotho. In 2002 the Agency created the MOSAIC® center 
which was operational until the onset of the COVID-19 pandemic and is working toward reopening. The 
center provided a place for older refugees to gather. The program staff have worked hard to educate 
themselves on Citizenship issues. They have attended immigration hearings with clients and are currently 
in the process of becoming Board of Immigration Appeals (BIA) accredited through a sponsorship with the 
Immigrant Relief Center of Arizona. This accreditation will allow MOSAIC® case managers to directly 
advocate and represent clients during immigration hearings. MOSAIC® staff are called upon by other 
organizations in the community to assist older refugees and they are considered subject matter experts 
with this population. MOSAIC® is always ready to respond to whatever the older refugee community needs, 
and they have built relationships of trust with partner organizations in the community to support their clients. 
The program has recently been given additional state funding to serve the Afghani refugees by providing 
case management. In 2008, USAging (formerly the National Association of Area Agencies on Aging) 
recognized MOSAIC® with an Innovation Award. The Area Agency has been continuously accredited 
through the Council on Accreditation since 2006 and the MOSAIC® program is one of its accredited 
programs, meaning it has met best practice guidelines under the Counseling, Support and Education 
standard. The Area Agency and MOSAIC® program were most recently reaccredited in July of 2022. 
5. 7.1.2.1.3 Describe how the contractor will provide services that are appropriate to the language, culture
and geographic location of the immigrant and refugee population. 
In accordance with the Agency's Client Rights and Responsibilities Policy, "all clients of the Area Agency 
have the right to receive services in a manner which accommodates written and oral communication needs, 
including literacy level; the need for Spanish language capacity or availability of interpreters for other 
languages including sign language; and amplification or other devices for the hearing impaired." All case

SERIAL 230093-RFP 
managers and the director who work in the MOSAIC® program are refugees themselves which gives them 
a unique skill set to serve their clients and provide services that are "appropriate to the language, culture, 
and geographic location of the immigrant and refugee population." The MOSAIC® staff speak 9 languages 
including Bambara, Burmese, French, Kirundi, Kinyarwanda, Lingala, Spanish, Swahili, and Vietnamese. 
Collectively all staff at the Area Agency speak 17 languages. The Agency has contracts with Language 
Line Services Inc. and the MOSAIC® program also uses the Immigrant Relief Center for translation. 
Services are provided throughout Maricopa County and case managers can travel to meet older refugees 
where they are at. Prior to COVID-19, the MOSAIC® Senior Center was a hub for older refugees and it is 
the goal to have that be established as the hub for refugee services again. Transportation was provided to 
the refugees to attend the center. Preliterate classes and tutoring sessions have also occurred at apartment 
complexes where larger numbers of older refugees live. MOSAIC® staff try to recruit refugees who have 
graduated and achieved Citizenship or others from the refugee community to serve as volunteer tutors as 
this helps in providing culturally appropriate services and assistance. 
5. 7. 1. 2. 1.4 Describe the policy in place to provide equal access to programs and services for individuals
with disabilities. and what reasonable accommodations are in place in compliance with the Disabilities Act 
and Equal Access to Housing First Rule. 
The Area Agency's Americans with Disabilities Act Policy's purpose is "to assure that individuals with 
disabilities have access to information, services, and Area Agency facilities, in compliance with federal, 
state and local legal requirements. The Agency's policy is "to provide reasonable accommodations to 
individuals with disabilities and maintain compliance with applicable laws, policies and quality customer 
service." Client rights and responsibilities outline that clients are to "receive services without discrimination 
on the basis of race, color, gender, ethnicity, national origin, religion, spiritual belief, age, class, sexual 
orientation or physical ability or disability; and freedom to express and practice religious and spiritual 
needs." 
They also have the right "to receive services in a non-discriminatory manner, using non­
stigmatizing language, and have consistent enforcement of program rules and expectations, including 
expected frequency and method of contact by program personnel." Clients may request reasonable 
accommodations through their case manager or any Agency staff member. Currently the Area Agency does 
not provide housing assistance and therefore the need to have policies in place around Equal Access to 
Housing are not applicable. 
5. 7. 1. 2. Sustainability
5. 7. 1.2.2.1 How the contractor shall partner with other service providers to provide holistic services to the
community, including col/aboraUon with Maricopa County departments in coordination of services, including 
but not limited to collaboration with Maricopa County Human Services and Maricopa County Public Health 
departments. 
5. 7.1.2.2.2 The proposed plan for operational and service provision funding after the term of this Maricopa
County contract. Please be specific of how services will be funded. 
Although COVID-19 is still present, people are willing to volunteer again, and clients are more receptive to 
meeting with a volunteer. As previously stated, the funds being requested through this solicitation would be 
used to reestablish the volunteer base for the MOSAIC® Preliteracy program. If metrics are achieved, the 
program will continue to operate using the newly established volunteer base. Initial recruitment, onboarding 
and training of a new volunteer base is time intensive and costly and thus as outlined in the budget, an 
Education Coordinator will be hired on a contract basis only to reestablish this volunteer base. The decision 
to keep this person as a contracted employee eliminates any threat of having to lay them off when the grant 
period ends. It will be written in contract that their work is for the grant period only. The Agency will continue 
to seek ongoing funding to support the ongoing costs of sustaining the volunteers and may designate a 
lead volunteer when the grant period ends to continue the coordination. The Agency actively seeks other 
outside funding from foundations to support and sustain the assistance with Citizenship application fees. 
5. 7. 1.2.3 Describe how the contractor will co-locate support services at their sites and collaborate with other
agencies to provide the proposed services. 
As previously stated the_MOSAIC® program and the services it provides are part of the Area Agency's 50 
programs and services which are provided throughout Maricopa County. The Agency's service delivery

SERIAL 230093-RFP 
model is to meet clients where they are at in the community; therefore the Agency doesn't have multiple 
sites where services are provided except in the home of older refugees or sometimes at apartment 
complexes where larger numbers of the older refugee clients live. Prior to COVID-19, supportive services 
were also provided at the MOSAIC® Senior Center; however, at this time the center remains closed. Until 
the center reopens, Preliterate classes will be held at other locations in the community. Classes have been 
held at Casa Bill Soltero, Urban League Manor, Tanner Terrace and Lemon Grove, all HUD housing sites. 
Other locations are Adam Diaz Senior Center, Beattitudes Campus of Care, and Helen Drake Senior 
Center. Some classes have also been held at local churches. If services from other Agency programs or 
an outside agency are required, MOSAIC® case management staff can make those referrals. Staff do also 
accompany clients to immigration appointments. The MOSAIC® program does partner with many other 
Agencies in the provision of its services including Department of Economic Security, Maricopa County 
Refugee Screening Program, Valley Wise Health Clinic, and the Refugee Women's Health Care Center. 
They have also built relationships with the Social Security Administration, Arizona Long-Term Care 
Services, Rotary Club of Arizona, Arizona Community Foundation, Native Health Clinic and many mental 
health providers. MOSAIC® is currently exploring a method to work with Arizona State University's School 
of International Letters and Cultures who may be able to provide students who can assist with the tablets 
and technology as older refugees prepare for the Citizenship exam. 
5. 7. 1. 2. 4 Describe how the contractor will collaborate with County departments in coordination of services.
including but not limited to Maricopa County Human Services Division and Maricopa County Public Health 
Department. 
The MOSAIC® program already coordinates and collaborates with Maricopa County. They have worked 
with County through the Refugee Screening Program and they collaborated with the County on the 
Maricopa County COVID-19 Refugee Education Program to provide COVID-19 vaccination to sixty older 
refugees in HUD senior housing. The Agency has had a long standing contract with Maricopa County 
Human Services as they are the Agency's contracted provider for case management in the provision of 
home and community-based services. Many older refugees have been referred to those services as they 
work to maintain their activities of daily living. These collaborations will continue, and additional 
opportunities will be explored as the activities of this proposal are implemented. 
5. 7.1.2.5 Statement of other funds being used to provide services. if the amount of the funding being
requested is less than the amount needed for the proposed program. 
The funding being requested would only be supporting the Counseling, Support and Education component 
of the MOSAIC® program which includes the Preliterate classes, tutoring, Citizenship exam preparation 
and application fees. This includes supporting the Education Coordinator and the initial onboarding and 
training costs of recruiting new volunteers. The other case management functions of the MOSAIC® program 
are supported through by the Area Agency's general funds and funds received from the state office of 
Refugee Resettlement. MOSAIC® program currently has some funding for Citizenship application fees from 
the Can Do Foundation and Satterberg Foundation; however the funds will not support all ongoing needs. 
5. 7. 1. 2. 6 Documentation as necessary for the expenses for which the grant funds will be used for.
As outlined in the proposed services section of this proposal, funds will support an Education Coordinator 
who will be responsible for rebuilding the volunteer base for the Preliterate program. Funds are being 
requested for initial volunteer onboarding costs which mainly include obtaining a Level One Fingerprint 
Clearance Card which is required as the volunteers will be working with a vulnerable population. Covering 
this cost for volunteers eliminates a barrier to service as many do not want to pay for this out of pocket. 
Funds to cover mileage reimbursement for the volunteers is also being requested as travel throughout 
Maricopa County to teach the classes and tutor will be required. The high cost of gas is also a barrier to 
volunteer recruitment, but the Agency has found greater success with recruitment and retention when 
reimbursing volunteers for their mileage. Material and supply costs allocated are typical in the management 
of any program and would include printing of class materials, copies, and supplies to teach the classes and 
support the Education Coordinator and volunteers. The Agency has often advertised in print media to recruit 
volunteers for specific projects and thus funds for advertising are included as a budget line item at a rate of 
$1000/per month. The Agency is not requesting any administrative support.

SERIAL 230093-RFP 
5. 7. 1. 2. 7 The County requires monthly submission of reports indicating performance on or before the 1 !Jh 
of each month. Indicate your agency's process and capacity for timely report. submission. 
The Agency has held numerous federal, state, county, and other local contracts since its inception in 1974 
with excellent Quality Assurance ratings, and no contract defaults or early terminations. The Agency has 
had clean financial audits since 1986 and as previously mentioned has been continuously accredited 
through the Council on Accreditation since 2006. Agency programs are required to complete monthly 
reports which are submitted to their supervisor, the Senior Vice-President of Programs & Services and the 
President and CEO. Expenses are posted monthly to a general ledger and reconciled against grant funds 
using the Agency's accounting software. The Senior Vice-President of Programs & Services receives a 
monthly report of all grants so she may monitor expenditures and to ensure fidelity. 
5. 7.1.3 Qualifications
This section shall describe the respondent's ability and experience related to the programs and services 
proposed. All proiect personnel as applicable shall be listed. including a description of assignments and 
responsibilities. a resume of professional experience and an estimate of the time each would devote to this 
program and other pertinent information. 
The educational/preliterate services proposed here were developed and created by the Agency in response 
to identified needs of the refugees. The case managers will support their clients but will not be directly 
involved in carrying out the grant's activities except to identify clients who are in need of the Preliterate 
classes. No funds are being requested to support them. 
The MOSAIC® Program Director will supervise the Education Coordinator who will be hired to deliver these 
grant activities. It is anticipated that the MOSAIC® Program Director will spend 10% of her time supervising 
the Education Coordinator; however, this time will be paid through another fund source. 
The job duties of the Education Coordinator who will be hired as a contracted employee and charged 100% 
to this grant's funding will include recruitment of 12 new volunteers, onboarding, and training of those 
volunteers, set up and coordination and set up of Preliterate Classes and tutoring.

EXHIBIT C - OFFICE OF PROCUREMENT SERVICES CONTRACTOR TRAVEL AND PER 
DIEM POLICY 
1.0 
All contract-related travel plans and arrangements shall be prior-approved by the County contract 
administrator. 
2.0 
Lodging, per diem, and incidental expenses incurred in performance of Maricopa County/Special 
District (County) contracts shall be reimbursed based on current U.S. General Services 
Administration (GSA) domestic per diem rates for Phoenix, Arizona. Contractors must access the 
following internet site to determine rates (no exceptions): www.qsa.gov. 
2.1 
Additional incidental expenses (i.e., telephone, fax, internet, and copying charges) shall 
not be reimbursed. They should be included in the contractor's hourly rate as an overhead 
charge. 
2.2 
The County will not (under any circumstances) reimburse for contractor guest lodging, per 
diem, or incidentals. 
3.0 
Commercial air travel shall be reimbursed as follows: 
3.1 
Coach airfare will be reimbursed by the County. Business class airfare may be allowed 
only when preapproved in writing by the County contract administrator as a result of the 
business needs of the County when there is no lower fare available. 
3.2 
The lowest direct flight airfare rate from the contractor's assigned duty post (pre-defined at 
the time of contract signing) will be reimbursed. Under no circumstances will the County 
reimburse for airfares related to transportation to or from an alternate site. 
3.3 
The County will not (under any circumstances) reimburse for contractor guest commercial 
air travel. 
4.0 
Rental vehicles may only be used if such use would result in an overall reduction in the total cost 
of the trip, not for the personal convenience of the traveler. Multiple vehicles for the same set of 
travelers for the same travel period will not be permitted without prior written approval by the County 
contract administrator. 
4.1 
Purchase of comprehensive and collision liability insurance shall be at the expense of the 
contractor. The County will not reimburse a contractor if the contractor chooses to purchase 
this coverage. 
4.2 
Rental vehicles are restricted to sub-compact, compact, or mid-size sedans unless a larger 
vehicle is necessary for cost efficiency due to the number of travelers. (NOTE: Contractors 
shall obtain pre-approval in writing from the County contract administrator prior to rental of 
a larger vehicle.) 
4.3 
County will reimburse for parking expenses if free, public parking is not available within a 
reasonable distance of the place of County business. All opportunities must be exhausted 
prior to securing parking that incurs costs for the County. Opportunities to be reviewed are 
the DASH, shuttles, etc. that can transport the contractor to and from County buildings with 
minimal costs. 
4.4 
County will reimburse for the lowest rate, long-term, uncovered (covered or enclosed 
parking will not be reimbursed) airport parking only if it is less expensive than shuttle 
service to and from the airport. 
4.5 
The County will not (under any circumstances) reimburse the contractor for guest vehicle 
rental(s) or other any transportation costs. 
5.0 
Contractor is responsible for all costs not directly related to the travel except those that have been 
pre-approved by the County contract administrator. These costs include, but are not limited to, the

SERIAL 230093-RFP 
following: in-room movies, valet service, valet parking, laundry service, costs associated with 
storing luggage at a hotel, fuel costs associated with non-County activities, tips that exceed the per 
diem allowance, health club fees, and entertainment costs. Claims for unauthorized travel 
expenses will not be honored and are not reimbursable. 
6.0 
Travel and per diem expenses shall be capped at 15 percent of project price unless otherwise 
specified and approved by the County in individual contracts. 
7.0 
Contractor shall provide, (upon request) with their invoice(s), copies of receipts supporting travel 
and per diem expenses, and, if applicable, with a copy of the written consent issued by the County 
contract administrator. No travel and per diem expenses shall be paid by County without copies of 
the written consent as described in this policy and copies of all receipts.