230093-CONTRACT-FRIENDLY HOUSE INC.PDF
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CONTRACT REFUGEE RELOCATION PROGRAM –
RA SERVICES 230093-RFP
This contract is entered into this 26th day of April, 2023 by and between Maricopa County (“County”), a
political subdivision of the State of Arizona, and Friendly House, Inc. dba Friendly House, an Arizona
corporation (“Contractor”), for the purchase of one-time or limited-time support services that will assist
refugees and immigrants and their families in overcoming obstacles and in achieving economic and social
self-sufficiency including, but not limited to, obstacles such as language barriers, limited affordable housing
options, financial instability, limited employment opportunities, limited education, transportation issues, lack
of transferable work skills, trauma, and physical and mental health challenges.
1.0
2.0
3.0
4.0
5.0
CONTRACT TERM
This contract is for a term of one year, beginning on the 1st of May, 2023 and ending the 30th
of April, 2024.
OPTION TO RENEW
The County may, at its option and with the concurrence of the Contractor, renew the term of this
contract up to a maximum of two additional year(s), and/or for a time period not to exceed June 30,
2026 (or at the County’s sole discretion, extend the contract on a month-to-month basis for a
maximum of six months after expiration). The Contractor shall be notified in writing by the Office of
Procurement Services of the County’s intention to renew the contract term at least 60 calendar
days prior to the expiration of the original contract term.
CONTRACT COMPLETION
In preparation for contract completion, and as applicable, the Contractor shall make all reasonable
efforts for an orderly transition of its duties and responsibilities to another provider and/or to the
County. This may include, but is not limited to, preparation of a transition plan and cooperation with
the County or other providers in the transition. The transition includes the transfer of all records and
other data in the possession, custody, or control of the Contractor that are required to be provided
to the County either by the terms of this agreement or as a matter of law. The provisions of this
clause shall survive the expiration or termination of this agreement.
PRICE ADJUSTMENTS
Any requests for reasonable price adjustments must be submitted 60 calendar days prior to
contract expiration. Requests for adjustment in cost of labor and/or materials must be supported
by appropriate documentation. The reasonableness of the request will be determined by comparing
the request with the Consumer Price Index or by performing a market survey. If County agrees to
the adjusted price terms, County shall issue written approval of the change and provide an updated
version of the contract. The new change shall not be in effect until the date stipulated on the
updated version of the contract.
PAYMENTS
SERIAL 230093-RFP
5.1
As consideration for performance of the duties described herein, County shall reimburse
the Contractor for eligible costs as approved by the County and as per the sums stated in
Exhibit A – Contractor Information and Itemized Budget.
5.1.1
Contractor shall be paid on a cost reimbursement basis, or other alternative
payment structure approved in writing by the County prior to cost being incurred,
for services performed and work completed at time of billing, and will only
reimburse for those costs that are based upon submitted complete and proper
documentation.
5.1.2
Funds shall be disbursed as repayment of costs for work performed on or after the
effective date of the contract and before the termination date of the contract (by
June 30th, 2026). At the discretion of the Maricopa County Board of Supervisors,
the termination date may be extended, but in no event shall this date be extended
beyond December 31, 2026, or such other date as may be established by the
United States Government.
5.1.3
Funding is contingent upon the availability of funds. If any action is taken by any
State agency, federal department or any other agency or instrumentality to
suspend, decrease or terminate its fiscal obligation under, or in connection with
the contract, the County may amend, suspend, decrease or terminate its
obligations under or in connection with the contract. In the event of termination, the
County shall, disburse funds for eligible expenses for work performed prior to the
effective date of the termination. The County shall give written notice of the
effective date of any suspension, amendment, or termination under this section at
least ten calendar days in advance.
5.1.4
County will reimburse the contractor on a net “0” payments standard.
5.1.5
Contractor shall submit an invoice via email on or before the ninth business day of
the month following the month, or portion thereof, service delivery was provided.
Invoicing not received within 45 days following the last day of the service month
may result in forfeiture of payment for services related to that invoicing cycle.
5.1.6
Subject to the availability of funds, the department will, upon receipt of accurate
invoicing and supporting documents enumerated in the contract, process and remit
to the contractor payment of service provision or work performance.
5.1.7
Should there be a disallowance in an invoice, the invoice shall be processed for
the reduced amount. If the contractor protests the amount or the reason for a
disallowance, contractor shall address their protest, in writing, with the department.
Should the contractor and the department be unable to resolve the protest, the
department will forward the protest to the Maricopa County Office of Procurement
Services for resolution.
5.1.8
Contractor shall ensure the final fiscal year invoice shall be submitted no later than
the ninth business day of the month following the month services delivery was
provided to ensure payment is processed on a timely basis.
5.2
INVOICES
5.2.1
The Contractor shall submit one legible copy of their detailed invoice before
payment(s) will be made. Incomplete invoices will not be processed. At a
minimum, the invoice must provide the following information:
•
Company name, address, and contact information
•
County bill-to name and contact information
•
Contract serial number
•
County purchase order number
SERIAL 230093-RFP
•
Project name and/or number
•
Invoice number and date
•
Payment terms
•
Date of service or delivery
•
Quantity
•
Contract item number(s)
•
Arrival and completion time
•
Description of purchase (product or services)
•
Pricing per unit of purchase
•
Extended price
•
Total amount due
5.2.2
Problems regarding billing or invoicing shall be directed to the department as listed
on the purchase order.
5.2.3
Payment shall only be made to the Contractor by Accounts Payable through the
Maricopa County Vendor Express Payment Program. This is an electronic funds
transfer (EFT) process. After contract award, the Contractor shall complete the
Vendor Registration Form accessible from the County Department of Finance
Vendor
Registration
Web
Site
https://www.maricopa.gov/5169/Vendor-
Information.
5.2.4
Discounts offered in the contract shall be calculated based on the date a properly
completed invoice is received by the County.
5.2.5
EFT payments to the routing and account numbers designated by the Contractor
shall include the details on the specific invoices that the payment covers. The
Contractor is required to discuss remittance delivery capabilities with their
designated financial institution for access to those details.
5.3
APPLICABLE TAXES
5.3.1
It is the responsibility of the Contractor to determine any and all applicable taxes
and include those taxes in their proposal. The legal liability to remit the tax is on
the entity conducting business in Arizona. Tax is not a determining factor in
contract award.
5.3.2
The County will look at the price or offer submitted and will not deduct, add, or alter
pricing based on speculation or application of any taxes, nor will the County
provide Contractor any advice or guidance regarding taxes. If you have questions
regarding your tax liability, seek advice from a tax professional prior to submitting
your bid. You may also find information at https://www.azdor.gov/Business.aspx.
Once your bid is submitted, the offer is valid for the time specified in this solicitation,
regardless of mistake or omission of tax liability. If the County finds overpayment
of a project due to tax consideration that was not due, the Contractor will be liable
to the County for that amount, and by contracting with the County agrees to remit
any overpayments back to the County for miscalculations on taxes included in a
bid price.
5.3.3
Tax Indemnification: Contractor and all subcontractors shall pay all Federal, State,
and local taxes applicable to their operation and any persons employed by the
Contractor. Contractor shall, and require all subcontractors to, hold Maricopa
County harmless from any responsibility for taxes, damages, and interest, if
applicable, contributions required under Federal and/or State and local laws and
regulations, and any other costs including: transaction privilege taxes,
unemployment
compensation
insurance,
Social
Security,
and
workers’
compensation. Contractor may be required to establish, to the satisfaction of
County, that any and all fees and taxes due to a municipality or the State of Arizona
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for any license or transaction privilege taxes, use taxes, or similar excise taxes are
currently paid (except for matters under legal protest).
6.0
AVAILABILITY OF FUNDS
6.1
Contracts will be funded under 21.027 Assistance Listing Number (ALN) American Rescue
Plan Act Coronavirus State and Local Fiscal Recovery Funds.
6.2
The provisions of this contract relating to payment for services shall become effective when
funds assigned for the purpose of compensating the Contractor as herein provided are
actually available to County for disbursement. The County shall be the sole judge and
authority in determining the availability of funds under this contract. County shall keep the
Contractor fully informed as to the availability of funds.
6.3
If any action is taken by, any State agency, Federal department, or any other agency or
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in
connection with, this contract, County may amend, suspend, decrease, or terminate its
obligations under, or in connection with, this contract. In the event of termination, County
shall be liable for payment only for services rendered prior to the effective date of the
termination, provided that such services are performed in accordance with the provisions
of this contract. County shall give written notice of the effective date of any suspension,
amendment, or termination under this section, at least 10 days in advance.
7.0
POST AWARD MEETING
The contractor may be required to attend a post-award meeting with the department to discuss the
terms and conditions of this contract. This meeting will be coordinated by the procurement officer of
the contract.
8.0
STRATEGIC ALLIANCE for VOLUME EXPENDITURES (SAVE)
The County is a member of the SAVE cooperative purchasing group. SAVE includes the State of
Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified school districts.
Under the SAVE Cooperative Purchasing Agreement, and with the concurrence of the successful
respondent under this solicitation, a member of SAVE may access a contract resulting from a
solicitation issued by the County. If contractor does not want to grant such access to a member of
SAVE, state so in contractor’s bid. In the absence of a statement to the contrary, the County will
assume that contractor does wish to grant access to any contract that may result from this bid. The
County assumes no responsibility for any purchases by using entities.
9.0
INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPAs)
County currently holds ICPAs with numerous governmental entities. These agreements allow those
entities, with the approval of the Contractor, to purchase their requirements under the terms and
conditions of the County contract. It is the responsibility of the non-County government entity to
perform its own due diligence on the acceptability of the contract under its applicable procurement
rules, processes, and procedures. Certain governmental agencies may not require an ICPA and
may utilize this contract if it meets their individual requirements. Other governmental agencies may
enter into a separate Statement of Work with the Contractor to meet their own requirements. The
County is not a party to any uses of this contract by other governmental entities.
10.0
DUTIES
10.1
The Contractor shall perform all duties stated in Exhibit B – Scope of Work, or as otherwise
directed in writing by the procurement officer.
10.2
Service delivery methods shall be one time or limited time (concluded by the end of the
contract term) and/or have a sustainability model in which additional funding from Maricopa
County (County) is no longer needed after the grant period ends.
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10.3
Contractor shall collaborate with County departments in coordination of services, including
but not limited to Maricopa County Human Services (MCHSD) and Maricopa County Public
Health Department (MCPHD).
Contractor shall provide services to refugees and immigrants through a community-based
system of care that is comprehensive, coordinated, and responsive to refugees’ and
immigrants’ strengths and needs.
10.4
Contractor shall provide implementation and administration of program activities (see
section 2.7.6 for eligible costs) to include:
10.4.1 Service delivery
10.4.2 Employee management
10.4.3 Reporting requirements
10.4.4 Qualifications and eligibility requirements
10.4.5 Confidentiality of client information
10.4.6 Uniform administrative requirements
10.4.7 Fiscal management and program administration
10.4.8 Program monitoring
10.5
SERVICE DELIVERY REQUIREMENTS
10.5.1 Target Population: All refugees and immigrants receiving program services from
the contractor must be relocating to or residing in the County.
10.5.2 Contractor shall use all grant funds only for the intended purposes.
10.5.3 Service Area: Contractors shall only provide services funded by this grant within
the boundaries of the County.
10.5.4 Services provided by the contractor must be appropriate to the language, culture,
and geographic location of the refugee and immigrant population being served.
10.5.5 Contractor shall provide the funds for services that will address obstacles to
successful resettlement and integration and help refugees and immigrants obtain
and/or maintain stable housing, employment, and self-sufficiency.
10.5.6 Contractor shall be reimbursed for eligible costs, as determined by the County, and
such costs may include, but are not limited to, housing assistance, employment
assistance, health and wellness services, food assistance, social integration
activities, legal services, outreach and education, and program administrative
costs. Cash assistance is not included.
10.5.7 Contractor is highly encouraged to partner with other service providers in order to
provide holistic services to the community in the proposed infrastructure, including
collaboration with County departments in coordination of services, including but
not limited to, collaboration with MCHSD and MCPHD.
10.5.8 Contractor may subcontract services, and shall be responsible for payments to
subcontractors. Contractor may submit invoicing to the County for reimbursement
of payments made to subcontractors for eligible services.
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10.6
CONTRACTOR QUALIFICATIONS AND ELIGIBILITY REQUIREMENTS
10.6.1 In order to be considered as a qualified and eligible RA, the RA shall have and
maintain through the term of the contract a contract with the federal government,
Office of Refugee Resettlement and the state of Arizona Refugee Resettlement
program. In addition, the RA shall:
10.6.1.1 Have a valid Unique Entity identifier (UEI) number and have and
maintain throughout the term of the contract an active profile in the
federal System for Award Management (SAM) (www.sam.gov).
10.6.1.2 Currently have a focus on serving refugees and immigrants in the
County and have the ability to continue to provide support services to the
immigrant and refugee community at the end of the contract term.
10.6.1.3 Be and remain in compliance with all applicable local, state, and federal
regulations and laws, including maintaining licensure to conduct
business in Arizona.
10.6.1.4 Be and remain in compliance with the MCPHD guidance, including any
guidelines necessary during a public health crisis.
10.7
PROGRAM PERFORMANCE AND REPORTING
10.7.1 Contractor shall track delivery of planned service performance and submit
reporting to the County, including reports of activities that have not been started,
activities in process, and activities implemented. In addition, contractor shall track
and report progress against service performance goals and desired outcomes as
indicated in the proposal.
10.7.1.1 Contractor shall provide the County with monthly reports on the project
and such reports will be due no later than the 15th of each month.
10.7.1.2 Contractor shall provide the County with a quarterly progress report of
all funded activities within 15 days of the end of each calendar quarter,
based on a County fiscal year (July 1st through June 30th) .
10.7.2 Notwithstanding any reporting obligations set forth herein, contractor shall provide
to the County any and all progress reports required by ARPA funding by the federal
government, the State of Arizona and/or the County (ARPA reporting documents
will be provided to the contractor upon award).
10.7.3 Progress and Compliance
10.7.3.1 Contractor shall attend progress meetings to be scheduled with the
County’s ARPA Project Coordinator.
10.7.3.2 Annual Reporting: Not later than 30 days after the close of each County
fiscal year in which grant monies awarded under this contract are
furnished, contractor shall submit to the County a narrative report of
what was implemented with grant funds, the total amount of funding
used, and number and demographics of refugees and/or immigrants
who were impacted/benefited from the program.
10.7.4 Financial Reporting
Contractor shall maintain a financial account of financial activities related to the
contract, and shall provide a financial statement reporting in U.S. dollars, all
SERIAL 230093-RFP
expenditures of County awarded grant funds and any income earned on those
funds on a quarterly basis (County fiscal year). The financial statement should
include County funds received and expended under this grant during the period
covered by the report. The financial statement will be prepared from books and
records maintained on a fund accounting (cash) basis. Only expenditures made in
support of the grant purposes should be charged against the grant, and records
should be maintained of such expenditures made in support of the grant adequate
to enable the auditing of such funds on a quarterly basis.
10.8
PROJECT COMPLETION REPORTING
10.8.1 Contractor shall provide the MCHSD with a brief Project Completion Report (no
more than one page) after the contractor’s project is completed. The Project
Completion Report shall be due no more than 30 days after the contractor completes
their awarded project.
10.8.1.1 The Project Completion Report shall include a brief narrative summary
of what was implemented with grant funds, the total amount of funding
used, and projected or potential number of refugees and/or immigrants
who will be impacted/benefited from this project.
10.8.1.2 The Project Completion Report shall be signed by an authorized
representative of the contractor.
10.9
RECORD KEEPING
10.9.1 Contractors shall be responsible for maintaining records of receipts and
expenditures, clients served, services provided, and locations served for all
activities performed using grant funds. Such records include, but are not limited to:
10.9.1.1 Financial statement of all expenditures of grant funds and any income
earned on those funds.
10.9.1.2 Records of receipts and expenditures that were paid for by the grant.
10.9.1.3 A grant program plan, including any additional requirements.
10.9.1.4 Documentation of any program plan reviews and updates.
10.9.1.5 Documentation of the services provided in accordance with the grant
10.9.1.6 Contractor shall maintain all records in an accurate and organized
manner and keep all records in a secure location.
10.10
CONTRACT COMPLIANCE MONITORING/AUDITING
10.10.1 The County will monitor the contractor's compliance with, and performance under,
the terms and conditions of the contract and the applicable federal regulations. On-
site visits for compliance monitoring may be made by the County and its grantor
agencies (or both the County and its grantor agencies) at any time during the
contractor's normal business hours, announced or unannounced. During an on-
site visit, the contractor shall make all of its records and accounts related to work
performed or services provided under the contract are available to the County for
inspection and copying.
10.10.2 The County will request information for fiscal monitoring/audit per Office of
Management and Budget (OMB) Uniform Guidance 2 C.F.R. § 200, to include:
10.10.2.1
Financial Management 2 C.F.R. § 200.302
SERIAL 230093-RFP
10.10.2.2
Internal Controls 2 C.F.R. § 200.303
10.10.2.3
Bonds 2 C.F.R. § 200.304
10.10.2.4
Payment and Financial Reporting 2 C.F.R. § 200.305
10.10.2.5
Cost Sharing or Matching 2 C.F.R. § 200.306
10.10.2.6
Program Income 2 C.F.R. § 200.307
10.10.2.7
Revision of Budget and Program Plans 2 C.F.R. § 200.308
10.10.2.8
Period of Performance 2 C.F.R. § 200.309
10.10.2.9
Insurance Coverage 2 C.F.R. § 200.310
10.10.2.10 Record Retention and Access 2 C.F.R. §§ 200.334 – 200.338
10.10.2.11 Procurement Standards 2 C.F.R. § 200.318
10.10.2.12 Indirect Costs 2 C.F.R. § 200.414
10.10.2.13 Compensation-Personal Services 2 C.F.R. § 200.430
10.10.2.14 Audit Requirements 2 C.F.R. §§ 200.501-200.517
10.10.3 Contractor may be monitored for fiscal, program delivery and grant compliance
annually or more often as needed to ensure complete use of grant funds.
10.10.4 If contractor is found to be deficient in any area, contractor shall receive written
notification of findings and required corrective actions. Contractor shall provide a
written response outlining corrective actions and steps to ensure findings are
corrected and resolved to preclude future issues.
11.0
TERMS AND CONDITIONS
11.1
INDEMNIFICATION
11.1.1 To the fullest extent permitted by law, and to the extent that claims, damages,
losses, or expenses are not covered and paid by insurance purchased by the
contractor, the contractor shall defend, indemnify, and hold harmless the County
(as Owner), its agents, representatives, officers, directors, officials, and employees
from and against all claims, damages, losses, and expenses (including, but not
limited to attorneys' fees, court costs, expert witness fees, and the costs and
attorneys' fees for appellate proceedings) arising out of, or alleged to have resulted
from, the negligent acts, errors, omissions, or mistakes of the contractor, a
subcontractor, anyone directly or indirectly employed by them, or anyone for
whose acts they may be liable relating to the performance of this contract.
11.1.2 Contractor's duty to defend, indemnify, and hold harmless the County, its agents,
representatives, officers, directors, officials, and employees shall arise in
connection with any claim, damage, loss, or expense that is attributable to bodily
injury, sickness, disease, death, or injury to, impairment of, or destruction of
tangible property, including loss of use resulting therefrom, caused by negligent
acts, errors, omissions, or mistakes in the performance of this contract, but only to
the extent caused by the negligent acts or omissions of the contractor, a
subcontractor, anyone directly or indirectly employed by them, or anyone for
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whose acts they may be liable, regardless of whether or not such claim, damage,
loss, or expense is caused in part by a party indemnified hereunder.
11.1.3 The amount and type of insurance coverage requirements set forth herein will in
no way be construed as limiting the scope of the indemnity in this section.
11.1.4 The scope of this indemnification does not extend to the sole negligence of County.
11.1.5 In the event that this contract is with another government agency, each party (as
"Indemnitor") agrees to indemnify, defend, and hold harmless the other party (as
"Indemnitee") from and against any and all claims, losses, liability, costs, or
expenses (including reasonable attorney's fees) (hereinafter collectively referred
to as "claims") arising out of the negligent performance of this agreement, but only
to the extent that such claims which result in vicarious/derivative liability to the
Indemnitee are caused by the act, omission, negligence, misconduct, or other fault
of the Indemnitor, its officers, officials, agents, employees, or volunteers.
11.2
INSURANCE
11.2.1 Contractor, at Contractor’s own expense, shall purchase and maintain, at a
minimum, the herein stipulated insurance from a company or companies duly
licensed by the State of Arizona and possessing an AM Best, Inc. category rating
of B++. In lieu of State of Arizona licensing, the stipulated insurance may be
purchased from a company or companies, which are authorized to do business in
the State of Arizona, provided that said insurance companies meet the approval of
County. The form of any insurance policies and forms must be acceptable to
County.
11.2.2 All insurance required herein shall be maintained in full force and effect until all
work or service required to be performed under the terms of the contract is
satisfactorily completed and formally accepted. Failure to do so may, at the sole
discretion of County, constitute a material breach of this contract.
11.2.3 In the event that the insurance required is written on a claims-made basis,
Contractor warrants that any retroactive date under the policy shall precede the
effective date of this contract and either continuous coverage will be maintained,
or an extended discovery period will be exercised for a period of two years
beginning at the time work under this contract is completed.
11.2.4 Contractor’s insurance shall be primary insurance as respects County, and any
insurance or self-insurance maintained by County shall not contribute to it.
11.2.5 Any failure to comply with the claim reporting provisions of the insurance policies
or any breach of an insurance policy warranty shall not affect the County’s right to
coverage afforded under the insurance policies.
11.2.6 The insurance policies may provide coverage that contains deductibles or self-
insured retentions. Such deductible and/or self-insured retentions shall not be
applicable with respect to the coverage provided to County under such policies.
Contractor shall be solely responsible for the deductible and/or self-insured
retention and County, at its option, may require Contractor to secure payment of
such deductibles or self-insured retentions by a surety bond or an irrevocable and
unconditional letter of credit.
11.2.7 The insurance policies required by this contract, except Workers’ Compensation
and Errors and Omissions, shall name County, its agents, representatives, officers,
directors, officials, and employees as additional insureds.
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11.2.8 The policies required hereunder, except Workers’ Compensation and Errors and
Omissions, shall contain a waiver of transfer of rights of recovery (subrogation)
against County, its agents, representatives, officers, directors, officials, and
employees for any claims arising out of Contractor’s work or service.
11.2.9 If available, the insurance policies required by this contract may be combined with
Commercial Umbrella Insurance policies to meet the minimum limit requirements.
If a Commercial Umbrella insurance policy is utilized to meet insurance
requirements, the Certificate of Insurance shall indicate which lines the
Commercial Umbrella Insurance covers.
11.2.9.1 Commercial General Liability
Commercial General Liability (CGL) insurance and, if necessary,
Commercial Umbrella insurance with a limit of not less than $2,000,000
for each occurrence, $4,000,000 Products/Completed Operations
Aggregate, and $4,000,000 General Aggregate Limit. The policy shall
include coverage for premises liability, bodily injury, broad form property
damage, personal injury, products and completed operations and
blanket contractual coverage, and shall not contain any provisions which
would serve to limit third party action over claims. There shall be no
endorsement or modifications of the CGL limiting the scope of coverage
for liability arising from explosion, collapse, or underground property
damage.
11.2.9.2 Automobile Liability
Commercial/Business Automobile Liability insurance with a combined
single limit for bodily injury and property damage of not less than
$2,000,000 each occurrence with respect to any of the Contractor’s
owned, hired, and non-owned vehicles assigned to or used in
performance of the Contractor’s work or services or use or maintenance
of the premises under this contract.
11.2.9.3 Workers’ Compensation
11.2.9.3.1 Workers’ compensation insurance to cover obligations
imposed by Federal and State statutes having jurisdiction of
Contractor’s employees engaged in the performance of the
work or services under this contract; and Employer’s
Liability insurance of not less than $1,000,000 for each
accident, $1,000,000 disease for each employee, and
$1,000,000 disease policy limit.
11.2.9.3.2 Contractor, its subcontractors, and sub-subcontractors
waive all rights against this contract and its agents, officers,
directors, and employees for recovery of damages to the
extent these damages are covered by the workers’
compensation and Employer’s Liability or Commercial
Umbrella Liability insurance obtained by Contractor, its
subcontractors, and its sub-subcontractors pursuant to this
contract.
11.2.9.4 Sexual Molestation and Physical Abuse
The policy shall be endorsed to include coverage for sexual molestation
and physical abuse if Contractor shall be providing services that involve
working with minors and/or vulnerable adults, in which case the
coverage shall be provided at limits not less than $2,000,000.00 per
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occurrence and $4,000,000.00 aggregate. These limits may be included
within a General Liability policy, Professional Liability policy or provided
by separate endorsement with its own limits as required. Contractor
must provide the following statement on their Certificate(s) of Insurance:
“Sexual molestation and physical abuse coverage is included.”
Policies/certificates stating that “Sexual molestation and physical abuse
coverage is not excluded” do not meet this requirement.
11.2.10 Certificates of Insurance
11.2.10.1 Prior to contract award, Contractor shall furnish the County with valid
and complete Certificates of Insurance, or formal endorsements as
required by the contract in the form provided by the County, issued by
Contractor’s insurer(s), as evidence that policies providing the required
coverage, conditions and limits required by this contract are in full force
and effect. Such certificates shall identify this contract number and title.
11.2.10.2 In the event any insurance policy(ies) required by this contract is (are)
written on a claims-made basis, coverage shall extend for two years past
completion and acceptance of Contractor’s work or services and as
evidenced by annual certificates of insurance.
11.2.10.3 If a policy does expire during the life of the Contract, a renewal certificate
must be sent to County 15 calendar days prior to the expiration date.
11.2.10.4 Certificates of Insurance shall identify Maricopa County as the certificate
holder as follows:
Maricopa County
c/o Risk Management
301 W Jefferson St, Suite 910
Phoenix, AZ 85003
11.2.11 Cancellation and Expiration Notice
Applicable to all insurance policies required within the insurance requirements of
this contract, Contractor’s insurance shall not be permitted to expire, be
suspended, be canceled, or be materially changed for any reason without 30 days
prior written notice to Maricopa County. Contractor must provide to Maricopa
County, within two business days of receipt, if they receive notice of a policy that
has been or will be suspended, canceled, materially changed for any reason, has
expired, or will be expiring. Such notice shall be sent directly to Maricopa County
Office of Procurement Services and shall be mailed, or hand delivered to 301 W.
Jefferson St. Suite 700, Phoenix, AZ 85003, or emailed to the procurement officer
noted in the solicitation.
11.3
FORCE MAJEURE
11.3.1 Neither party shall be liable for failure of performance, nor incur any liability to the
other party on account of any loss or damage resulting from any delay or failure to
perform all or any part of this contract, if such delay or failure is caused by events,
occurrences, or causes beyond the reasonable control and without negligence of
the parties. Such events, occurrences, or causes include, but are not limited to,
acts of God/nature (including fire, flood, earthquake, storm, hurricane, or other
natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is
declared or not), civil war, riots, rebellion, revolution, insurrection, military or
usurped power or confiscation, terrorist activities, nationalization, government
sanction, lockout, blockage, embargo, labor dispute, strike, and interruption or
failure of electricity or telecommunication service, and pandemic.
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11.3.2 Each party, as applicable, shall give the other party notice of its inability to perform
and particulars in reasonable detail of the cause of the inability. Each party must
use best efforts to remedy the situation and remove, as soon as practicable, the
cause of its inability to perform or comply.
11.3.3 The party asserting Force Majeure as a cause for non-performance shall have the
burden of proving that reasonable steps were taken to minimize delay or damages
caused by foreseeable events, that all non-excused obligations were substantially
fulfilled, and that the other party was timely notified of the likelihood or actual
occurrence which would justify such an assertion, so that other prudent
precautions could be contemplated.
11.4
ORDERING AUTHORITY
Any request for purchase shall be accompanied by a valid purchase order issued by a
County department or directed by a Certified Agency Procurement Aid (CAPA) with a
purchase card for payment.
11.5
PROCUREMENT CARD ORDERING CAPABILITY
County may opt to use a procurement card (Visa or Master Card) to make payment for
orders under this contract.
11.6
NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION
This contract does not guarantee any minimum or maximum purchases will be made.
Orders will only be placed under this contract when the County identifies a need and proper
authorization and documentation have been approved.
11.7
PURCHASE ORDERS
11.7.1 County reserves the right to cancel purchase orders within a reasonable period of
time after issuance. Should a purchase order be canceled, the County agrees to
reimburse the Contractor for actual and documentable costs incurred by the
Contractor in response to the purchase order. The County will not reimburse the
Contractor for any costs incurred after receipt of County notice of cancellation, or
for lost profits, or for shipment of product prior to issuance of purchase order.
11.7.2 Contractor agrees to accept verbal notification of cancellation of purchase orders
from the County procurement officer with written notification to follow. Contractor
specifically acknowledges to be bound by this cancellation policy.
11.8
BACKGROUND CHECK
Respondents may be required to pass multiple background checks (e.g. Sheriff’s Office,
County Attorney's Office, Courts, as well as Maricopa County general government) to
determine if the respondent is acceptable to do business with the County. This applies to,
but is not limited to, the company, subcontractors, and employees, and the failure to pass
these checks shall deem the respondent non-responsible.
11.9
SUSPENSION OF WORK
The procurement officer may order the Contractor, in writing, to suspend, delay, or interrupt
all or any part of the work of this contract for the period of time that the procurement officer
determines appropriate for the convenience of the County. No adjustment shall be made
under this clause for any suspension, delay, or interruption to the extent that performance
would have been so suspended, delayed, or interrupted by any other cause, including the
fault or negligence of the Contractor. No request for adjustment under this clause shall be
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granted unless the claim, in an amount stated, is asserted in writing as soon as practicable
after the termination of the suspension, delay, or interruption, but not later than the date of
final payment under the contract.
11.10
STOP WORK ORDER
11.10.1 The procurement officer may, at any time, by written order to the Contractor,
require the Contractor to stop all, or any part, of the work called for by this contract
for a period of 90 calendar days after the order is delivered to the Contractor, and
for any further period to which the parties may agree. The order shall be specifically
identified as a stop work order issued under this clause. Upon receipt of the order,
the Contractor shall immediately comply with its terms and take all reasonable
steps to minimize the incurrence of costs allocable to the work covered by the order
during the period of work stoppage. Within a period of 90 calendar days after a
stop work order is delivered to the Contractor, or within any extension of that period
to which the parties shall have agreed, the procurement officer shall either:
11.10.1.1 cancel the stop work order; or
11.10.1.2 terminate the work covered by the order as provided in the Termination
for Default or the Termination for Convenience clause of this contract.
11.10.1.3 The procurement officer may make an equitable adjustment in the
delivery schedule and/or contract price, and the contract shall be
modified, in writing, accordingly, if the Contractor demonstrates that the
stop work order resulted in an increase in costs to the Contractor
11.11
TERMINATION FOR CONVENIENCE
Maricopa County may terminate the resultant contract for convenience by providing 60
calendar days advance notice to the Contractor.
11.12
TERMINATION FOR DEFAULT
11.12.1 The County may, by written Notice of Default to the Contractor, terminate this
contract in whole or in part if the Contractor fails to:
11.12.1.1 deliver the supplies or to perform the services within the time specified
in this contract or any extension;
11.12.1.2 make progress, so as to endanger performance of this contract; or
11.12.1.3 perform any of the other provisions of this contract.
11.12.2 The County’s right to terminate this contract under these subparagraphs may be
exercised if the Contractor does not cure such failure within 10 business days (or
more if authorized in writing by the County) after receipt of a Notice to Cure from
the procurement officer specifying the failure.
11.13
PERFORMANCE
It shall be the Contractor’s responsibility to meet the proposed performance requirements.
Maricopa County reserves the right to obtain services on the open market in the event the
Contractor fails to perform, and any price differential will be charged against the Contractor.
11.14
ACCEPTANCE
Upon completion of services, service delivery shall be deemed accepted and the warranty
period shall begin when the department has deemed all service/work completed, including
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but not limited to, any inspection, repair, installation, design, development, deployment,
operation, and initial training (as applicable). Additionally, all documentation shall be
completed prior to final acceptance.
11.15
CONTRACTOR EMPLOYEE MANAGEMENT
11.15.1 Contractor shall endeavor to maintain the personnel proposed in their proposal
throughout the performance of this contract.
11.15.2 If Contractor personnel’s employment status changes, Contractor shall provide
County a list of proposed replacements with equivalent or greater experience.
11.15.3 Under no circumstances shall the implementation schedule to be impacted by a
personnel change on the part of the Contractor.
11.15.4 Contractor shall not reassign any key personnel identified in their proposal without
the express consent of the County.
11.15.5 County reserves the right to immediately remove from its premises any Contractor
personnel it determines to be a risk to County operations.
11.15.6 County reserves the right to request the replacement of any Contractor personnel
at any time, for any reason.
11.16
WARRANTY OF SERVICES
11.16.1 The Contractor warrants that all services provided hereunder will conform to the
requirements of the contract, including all descriptions, specifications, and
attachments made a part of this contract. County’s acceptance of services or
goods provided by the Contractor shall not relieve the Contractor from its
obligations under this warranty.
11.16.2 In addition to its other remedies, County may, at the Contractor's expense, require
prompt correction of any services failing to meet the Contractor's warranty herein.
Services corrected by the Contractor shall be subject to all the provisions of this
contract in the manner and to the same extent as services originally furnished
hereunder.
11.17
INSPECTION OF SERVICES
11.17.1 The Contractor shall provide and maintain an inspection system acceptable to
County covering the services under this contract. Complete records of all
inspection work performed by the Contractor shall be maintained and made
available to County during contract performance and for as long afterwards as the
contract requires.
11.17.2 County has the right to inspect and test all services called for by the contract, to
the extent practicable at all times and places during the term of the contract.
County shall perform inspections and tests in a manner that will not unduly delay
the work.
11.17.3 If any of the services do not conform to contract requirements, County may require
the Contractor to perform the services again in conformity with contract
requirements, at no cost to the County. When the defects in services cannot be
corrected by re-performance, County may:
11.17.3.1 require the Contractor to take necessary action to ensure that future
performance conforms to contract requirements; and
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11.17.3.2 reduce the contract price to reflect the reduced value of the services
performed.
11.17.4 If the Contractor fails to promptly perform the services again or to take the
necessary action to ensure future performance in conformity with contract
requirements, County may:
11.17.4.1 by contract or otherwise, perform the services and charge to the
Contractor, through direct billing or through payment reduction, any cost
incurred by County that is directly related to the performance of such
service; or
11.17.4.2 terminate the contract for default.
11.18
USAGE REPORT
The Contractor shall furnish the County a usage report, upon request, delineating the
acquisition activity governed by the contract. The format of the report shall be approved by
the County and shall disclose the quantity and dollar value of each contract item by
individual unit of measure.
11.19
STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST
Notice is given that, pursuant to A.R.S. § 38-511, the County may cancel any contract
without penalty or further obligation within three years after execution of the contract, if any
person significantly involved in initiating, negotiating, securing, drafting, or creating the
contract on behalf of the County is at any time, while the contract or any extension of the
contract is in effect, an employee or agent of any other party to the contract in any capacity
or consultant to any other party of the contract with respect to the subject matter of the
contract. Additionally, pursuant to A.R.S. § 38-511, the County may recoup any fee or
commission paid or due to any person significantly involved in initiating, negotiating,
securing, drafting, or creating the contract on behalf of the County from any other party to
the contract arising as the result of the contract.
11.20
OFFSET FOR DAMAGES
In addition to all other remedies at Law or Equity, the County may offset from any money
due to the Contractor any amounts Contractor owes to the County for damages resulting
from breach or deficiencies in performance of the contract.
11.21
SUBCONTRACTING
11.21.1 The Contractor may not assign to another Contractor or subcontract to another
party for performance of the terms and conditions hereof without the written
consent of the County. All correspondence authorizing subcontracting must
reference the bid serial number and identify the job or project.
11.21.2 The subcontractor’s rate for the job shall not exceed that of the prime Contractor’s
rate, as bid in the pricing section, unless the prime Contractor is willing to absorb
any higher rates. The subcontractor’s invoice shall be invoiced directly to the prime
Contractor, who in turn shall pass-through the costs to the County, without mark-
up. A copy of the subcontractor’s invoice must accompany the prime Contractor’s
invoice.
11.22
AMENDMENTS
All amendments to this contract shall be in writing and approved/signed by both parties.
Maricopa County Office of Procurement Services shall be responsible for approving all
amendments for Maricopa County.
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11.23
ADDITIONS/DELETIONS OF REQUIREMENTS
The County reserves the right to add and/or delete materials and services to a contract. If
a service requirement is deleted, payment to the Contractor will be reduced proportionately
to the amount of service reduced in accordance with the bid price. If additional materials
or services are required from a contract, prices for such additions will be negotiated
between the Contractor and the County.
11.24
RIGHTS IN DATA
11.24.1 The County shall have the use of data and reports resulting from a contract without
additional cost or other restriction except as may be established by law or
applicable regulation. Each party shall supply to the other party, upon request, any
available information that is relevant to a contract and to the performance
thereunder.
11.24.2 Data, records, reports, and all other information generated for the County by a third
party as the result of a contract are the property of the County and shall be provided
in a format designated by the County or shall be and remain accessible to the
County into perpetuity.
11.25
ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR
OTHER REVIEW
11.25.1 In accordance with Section MC1-372 of the Maricopa County Procurement Code,
the Contractor agrees to retain (physical or digital copies of) all books, records,
accounts, statements, reports, files, and other records and back-up documentation
relevant to this contract for six years after final payment or until after the resolution
of any audit questions, which could be more than six years, whichever is longest.
The County, Federal or State auditors and any other persons duly authorized by
the department shall have full access to and the right to examine, copy, and make
use of, any and all said materials.
11.25.2 If the Contractor’s books, records, accounts, statements, reports, files, and other
records and back-up documentation relevant to this contract are not sufficient to
support and document that requested services were provided, the Contractor shall
reimburse Maricopa County for the services not so adequately supported and
documented.
11.26
AUDIT DISALLOWANCES
If at any time it is determined by the County that a cost for which payment has been made
is a disallowed cost, the County shall notify the Contractor in writing of the disallowance.
The course of action to address the disallowance shall be at sole discretion of the County,
and may include either an adjustment to future invoices, request for credit, request for a
check, or a deduction from current invoices submitted by the Contractor equal to the
amount of the disallowance, or to require reimbursement forthwith of the disallowed amount
by the Contractor by issuing a check payable to Maricopa County.
11.27
STRICT COMPLIANCE
Acceptance by County of a performance that is not in strict compliance with the terms of
the contract shall not be deemed to be a waiver of strict compliance with respect to all other
terms of the contract.
11.28
VALIDITY
The invalidity, in whole or in part, of any provision of this contract shall not void or affect
the validity of any other provision of the contract.
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11.29
SEVERABILITY
The removal, in whole or in part, of any provision of this contract shall not void or affect the
validity of any other provision of this contract.
11.30
RELATIONSHIPS
11.30.1 In the performance of the services described herein, the Contractor shall act solely
as an independent Contractor, and nothing herein or implied herein shall at any
time be construed as to create the relationship of employer and employee, co-
employee, partnership, principal and agent, or joint venture between the County
and the Contractor.
11.30.2 The County reserves the right of final approval on proposed staff. Also, upon
request by the County, the Contractor will be required to remove any employees
working on County projects and substitute personnel based on the discretion of
the County within two business days, unless a different time period was previously
approved by the County.
11.31
NON-DISCRIMINATION
Contractor agrees to comply with all provisions and requirements of Arizona Executive
Order 2009-09, including flow down of all provisions and requirements to any
subcontractors. Executive Order 2009-09 supersedes Executive Order 99-4 and amends
Executive Order 75-5 and is hereby incorporated into this contract as if set forth in full
herein. During the performance of this contract, Contractor shall not discriminate against
any employee, client, or any other individual in any way because of that person’s age, race,
creed, color, religion, sex, disability, or national origin. (Arizona Executive Order 2009-09
can be viewed at https://apps.azsos.gov/public_services/register/2009/46/governor.pdf).
11.32
WRITTEN CERTIFICATION PURSUANT to A.R.S. § 35-393.01
If vendor engages in for-profit activity and has 10 or more employees, and if this agreement
has a value of $100,000 or more, vendor certifies it is not currently engaged in, and agrees
for the duration of this agreement to not engage in, a boycott of goods or services from
Israel. This certification does not apply to a boycott prohibited by 50 U.S.C. § 4842 or a
regulation issued pursuant to 50 U.S.C. § 4842.
11.33
CERTIFICATION REGARDING DEBARMENT AND SUSPENSION
11.33.1 The undersigned (authorized official signing on behalf of the Contractor) certifies
to the best of his or her knowledge and belief that the Contractor, its current
officers, and directors:
11.33.1.1 are not presently debarred, suspended, proposed for debarment,
declared ineligible, or voluntarily excluded from being awarded any
contract or grant by any United States department or agency or any
state, or local jurisdiction;
11.33.1.2 have not within a three-year period preceding this contract:
11.33.1.2.1 been convicted of fraud or any criminal offense in
connection with obtaining, attempting to obtain, or as the
result of performing a government entity (Federal, State or
local) transaction or contract; or
11.33.1.2.2 been convicted of violation of any Federal or State antitrust
statutes or conviction for embezzlement, theft, forgery,
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bribery, falsification or destruction of records, making false
statements, or receiving stolen property regarding a
government entity transaction or contract;
11.33.1.3 are not presently indicted or criminally charged by a government entity
(Federal, State or local) with commission of any criminal offenses in
connection with obtaining, attempting to obtain, or as the result of
performing a government entity public (Federal, State or local)
transaction or contract;
11.33.1.4 are not presently facing any civil charges from any governmental entity
regarding obtaining, attempting to obtain, or from performing any
governmental entity contract or other transaction; and
11.33.1.5 have not within a three-year period preceding this contract had any
public transaction (Federal, State or local) terminated for cause or
default.
11.33.2 If any of the above circumstances described in the paragraph are applicable to
the entity submitting a bid for this requirement, include with your bid an
explanation of the matter including any final resolution.
11.33.3 The Contractor shall include, without modification, this clause in all lower tier
covered transactions (i.e. transactions with subcontractors or sub-subcontractors)
and in all solicitations for lower tier covered transactions related to this contract.
If this clause is applicable to a subcontractor or sub-subcontractor, the Contractor
shall include the information required by this clause with their bid.
11.34
VERIFICATION REGARDING COMPLIANCE WITH A.R.S. § 41-4401 AND FEDERAL
IMMIGRATION LAWS AND REGULATIONS
11.34.1 By entering into the contract, the Contractor warrants compliance with the
Immigration and Nationality Act (INA using E-Verify) and all other Federal
immigration laws and regulations related to the immigration status of its employees
and A.R.S. § 23-214(A). The Contractor shall obtain statements from its
subcontractors certifying compliance and shall furnish the statements to the
procurement officer upon request. These warranties shall remain in effect through
the term of the contract. The Contractor and its subcontractors shall also maintain
Employment Eligibility Verification forms (I-9) as required by the Immigration Reform
and Control Act of 1986, as amended from time to time, for all employees performing
work under the contract and verify employee compliance using the E-Verify system
and shall keep a record of the verification for the duration of the employee’s
employment or at least three years, whichever is longer. I-9 forms are available for
download at www.uscis.gov.
11.34.2 The County retains the legal right to inspect documents of Contractor and
subcontractor employees performing work under this contract to verify compliance
with paragraph 11.34.1 of this section. Contractor and subcontractor shall be given
reasonable notice of the County’s intent to inspect and shall make the documents
available at the time and date specified. Should the County suspect or find that the
Contractor or any of its subcontractors are not in compliance, the County will
consider this a material breach of the contract and may pursue any and all remedies
allowed by law, including, but not limited to: suspension of work, termination of the
contract for default, and suspension and/or debarment of the Contractor. All costs
necessary to verify compliance are the responsibility of the Contractor.
11.35
CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO
INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS
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11.35.1 The parties agree that this contract and employees working on this contract will be
subject to the Contractor Employee Whistleblower Protections established by Title
41 U.S.C. § 4712 and Section 3.908 of the Federal Acquisition Regulation.
11.35.2 Contractor shall inform its employees in writing, in the predominant language of
the workforce, of employee whistleblower rights and protections under 41 U.S.C.
§ 4712, as described in Section 3.908 of the Federal Acquisition Regulation.
Documentation of such employee notification must be kept on file by Contractor
and copies provided to County upon request.
11.35.3 Contractor shall insert the substance of this clause, including this paragraph, in all
subcontracts over the simplified acquisition threshold ($250,000 as of fiscal year
2018).
11.36
CONTRACTOR LICENSE REQUIREMENT
11.36.1 The Contractor shall procure all permits, insurance, and licenses, and pay the
charges and fees necessary and incidental to the lawful conduct of his/her
business, and as necessary complete any requirements, by any and all
governmental or non-governmental entities as mandated to maintain compliance
with and remain in good standing. The Contractor shall keep fully informed of
existing and future trade or industry requirements, and Federal, State, and local
laws, ordinances, and regulations which in any manner affect the fulfillment of a
contract and shall comply with the same. Contractor shall immediately notify both
the Office of Procurement Services and the department of any and all changes
concerning permits, insurance, or licenses.
11.36.2 Contractor furnishing finished products, materials, or articles of merchandise that
will require installation or attachment as part of the contract shall possess any
licenses required. Contractor is not relieved of its obligation to obtain and possess
the required licenses by subcontracting of the labor portion of the contract.
Contractors are advised to contact the Arizona Registrar of Contractors, Chief of
Licensing, to ascertain licensing requirements for a particular contract. Contractor
shall identify which license(s), if any, the Registrar of Contractors requires for
performance of the contract.
11.37
UNIQUE ENTITY IDENTIFIER (UEI) AND SYSTEM FOR AWARD MANAGEMENT
REGISTRATION
All contractors that receive federal funding must have a UEI number through
https://sam.gov/content/entity-registration. Contractor must also remain current with the
System for Award Management www.sam.gov throughout the term of the contract.
11.38
UNIFORM ADMINISTRATIVE REQUIREMENTS
By entering into a contract, the contractor agrees to comply with all applicable provisions
of
Title 2,
Subtitle A,
Chapter II,
Part
200—UNIFORM ADMINISTRATIVE
REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL
AWARDS contained in Title 2 C.F.R. § 200 et seq.
11.39
RELIGIOUS ACTIVITIES
The contractor agrees that costs, planned or claimed, including costs incurred, shall not
include any expense for any religious activity.
11.40
POLITICAL ACTIVITY PROHIBITED
None of the funds, materials, property, or services contributed by the County or the
contractor under the agreement shall be used in the performance of this agreement for any
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partisan political activity, or to further the election or defeat of any candidate for public
office.
11.41
EQUAL EMPLOYMENT OPPORTUNITY
11.41.1 The contractor shall not discriminate against any employee or applicant for
employment because of race, age, disability, color, religion, sex, or national origin.
The contractor shall take affirmative action to ensure applicants are employed and
that employees are treated during employment without regard to their race, age,
disability, color, religion, sex, or national origin. Such action shall include but is not
limited to the following: employment, upgrading, demotion or transfer, recruitment,
or recruitment advertising, lay-off or termination, rates of pay or other forms of
compensation, and selection for training, including apprenticeship.
11.41.2 Contractor shall comply with the following provisions:
11.41.2.1
Title VI and VII of the Civil Rights Act of 1964, as amended (42 U.S.C.
§§ 2000a, et seq.);
11.41.2.2
The Rehabilitation Act of 1973, as amended (29 U.S.C. §§ 701, et seq.);
11.41.2.3
The Age Discrimination in Employment Act of 1967, as amended
(29 U.S.C. §§ 621, et seq.);
11.41.2.4
The Americans With Disabilities Act of 1990 (42 U.S.C. §§ 12101, et
seq.); and Arizona Executive Order 2009-09, as amended, et seq.
which mandates that all persons shall have equal access to
employment opportunities.
11.41.2.5
Contractor understands that the United States has the right to seek
judicial enforcement of this assurance.
11.42
CERTIFICATION REGARDING LOBBYING
11.42.1 Contractor certifies, to the best of their knowledge and belief, that:
11.42.1.1 No federal appropriated funds have been paid or will be paid, by or on
behalf of the Contractor, to any person for influencing or attempting to
influence an officer or employee of any agency. This applies to a
Member of Congress, an officer or employee of Congress, or an
employee of a Member of Congress in connection with the awarding of
any federal contract, the making of any federal grant. Including the
making of any federal, loan the entering into of any cooperative
agreement, and the extension, continuation, renewal, amendment, or
modification of any federal contract, grant, loan, or cooperative
agreement.
11.42.2 If any funds other than federal appropriated funds, have been paid or will be paid
to any person for influencing or attempting to influence an officer or employee of
any agency, member of Congress, an officer or employee of Congress, or an
employee of a member of Congress in connection with this federal contract, grant,
loan, or cooperative agreement, the undersigned shall complete and submit
Standard Form-LLL, “Disclosure Form to Report Lobbying,” in accordance with its
instructions.
11.42.3 Contractor shall include Lobbying Certification language in the award documents
for all subcontractors (including sub-grants, and contract under grants, loans, and
cooperative agreements) and that all sub-recipients shall certify and disclose
accordingly.
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11.42.3.1 The Lobbying Certification is a material representation of fact upon
which reliance was placed when this transaction is made or entered into.
Submission of this certification is prerequisite for making or entering into
this transaction imposed by section 1352, Title 31, U.S. Code. Any
successful proposer(s) who fail to file the required certification shall be
subject to a civil penalty of not less than $10,000.00 and not more than
$100,000.00 for each such failure.
11.43
CLEAN AIR ACT & CLEAN WATER ACT
Contractor must comply with all applicable standards, orders, or requirements issued under
section 306 of the Clean Air Act (42 U.S.C. 1857(h), section 508 of the Clean Water Act
(33 U.S.C. 1368) Executive Order 11738, and Environmental Protection Agency
regulations (40 CFR part 15).
11.44
ENERGY POLICY AND CONSERVATION ACT
Contractor must adhere to the standards and policies relating to energy efficiency, which
are contained in the State energy conservation plan issued in compliance with the Energy
Policy and Conservation Act (Pub. L. 94-163, 89 Stat.871).
11.45
INFLUENCE
11.45.1 As prescribed in MC1-1203 of the Maricopa County Procurement Code, any effort
to influence an employee or agent to breach the Maricopa County Ethical Code of
Conduct or any ethical conduct, may be grounds for disbarment or suspension
under MC1-902.
11.45.2 An attempt to influence includes, but is not limited to:
11.45.2.1 A person offering or providing a gratuity, gift, tip, present, donation,
money, entertainment or educational passes or tickets, or any type of
valuable contribution or subsidy that is offered or given with the intent to
influence a decision, obtain a contract, garner favorable treatment, or
gain favorable consideration of any kind.
11.45.3 If a person attempts to influence any employee or agent of Maricopa County, the
chief procurement officer, or his designee, reserves the right to seek any remedy
provided by the Maricopa County Procurement Code, any remedy in equity or in
the law, or any remedy provided by this contract.
11.46
CONFIDENTIAL INFORMATION
11.46.1 Any information obtained in the course of performing this contract may include
information that is proprietary or confidential to the County. This provision
establishes the Contractor’s obligation regarding such information.
11.46.2 The Contractor shall establish and maintain procedures and controls that are
adequate to assure that no information contained in its records and/or obtained
from the County or from others in carrying out its functions (services) under the
contract shall be used by or disclosed by it, its agents, officers, or employees,
except as required to efficiently perform duties under the contract. The Contractor’s
procedures and controls, at a minimum, must be the same procedures and controls
it uses to protect its own proprietary or confidential information. If, at any time
during the duration of the contract, the County determines that the procedures and
controls in place are not adequate, the Contractor shall institute any new and/or
additional measures requested by the County within 15 business days of the
written request to do so.
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11.46.3 Any requests to the Contractor for County proprietary or confidential information
shall be referred to the County for review and approval, prior to any dissemination.
11.47
PUBLIC RECORDS
Under Arizona law, all offers submitted and opened are public records and must be
retained by the County at the Maricopa County Office of Procurement Services. Offers shall
be open to public inspection and copying after contract award and execution, except for
such offers or sections thereof determined to contain proprietary or confidential information
by the Office of Procurement Services. If an offeror believes that information in its offer or
any resulting contract should not be released in response to a public record request, under
Arizona law, the offeror shall indicate the specific information deemed confidential or
proprietary and submit a statement with its offer detailing the reasons that the information
should not be disclosed. Such reasons shall include the specific harm or prejudice which
may arise from disclosure. The records manager of the Office of Procurement Services
shall determine whether the identified information is confidential pursuant to the Maricopa
County Procurement Code.
11.48
INTEGRATION
This contract represents the entire and integrated agreement between the parties and
supersedes
all
prior
negotiations,
proposals,
communications,
understandings,
representations, or agreements, whether oral or written, expressed, or implied.
11.49
UNIFORM ADMINISTRATIVE REQUIREMENTS
By entering into this contract, the Contractor agrees to comply with all applicable provisions
of
Title
2,
Subtitle
A,
Chapter
II,
Part
200—UNIFORM
ADMINISTRATIVE
REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL
AWARDS contained in Title 2 C.F.R. § 200 et seq.
11.50
GOVERNING LAW
This contract shall be governed by the laws of the State of Arizona. Venue for any actions
or lawsuits involving this contract will be in Maricopa County Superior Court, Phoenix,
Arizona.
11.51
FORCED LABOR
11.51.1 By submitting a bid for this solicitation and/or entering into a contract as a result of
this solicitation, contractor agrees to comply with all applicable portions of Arizona
Revised Statutes Section 35-394. Contracting; procurement; prohibition; written
certification; remedy; termination; exception; definitions.
11.51.2 Contractor certifies that it does not currently, and agrees for the duration of the
contract, that it will not use:
11.51.2.1 The forced labor of ethnic Uyghurs in the People’s Republic of China.
11.51.2.2 Any goods or services produced by the forced labor of ethnic Uyghurs
in the People’s Republic of China.
11.51.2.3 Any contractors, subcontractors or suppliers that use the forced labor or
any good or services produced by the forced labor of ethnic Uyghurs in
the People’s Republic of China.
11.51.3 If contractor becomes aware during the term of the agreement that contractor is
not in compliance with this paragraph, the contractor shall notify the County within
SERIAL 230093-RFP
five business days after becoming aware of the noncompliance. If the contractor
fails to provide a written certification to the County that the contractor has remedied
the noncompliance within 180 days after notifying the County of its noncompliance,
then the agreement terminates, except that if the agreement termination date
occurs before the end the 180 day period, the agreement terminates on the
agreement termination date.
11.52
PRICES
Contractor warrants that prices extended to County under this contract are no higher than
those paid by any other customer for these or similar services.
11.53
ORDER OF PRECEDENCE
In the event of a conflict in the provisions of this contract and Contractor’s license
agreement, if applicable, the terms of this contract shall prevail.
11.54
INCORPORATION OF DOCUMENTS
11.54.1 The following are to be attached to and made part of this Contract:
11.54.1.1 Exhibit A – Vendor Information and Itemized Budget
11.54.1.2 Exhibit B – Scope of Work
11.54.1.3 Exhibit C – Office of Procurement Services Contractor Travel and Per
Diem Policy
11.54.1.4 Exhibit D – Negotiated Indirect Cost Rate Agreement (NICRA)
11.55
NOTICES
All notices given pursuant to the terms of this contract shall be addressed to:
For County:
Maricopa County
Office of Procurement Services
301 W. Jefferson St. Suite 700
Phoenix, Arizona 85003-1647
For Contractor:
Friendly House
113 W. Sherman St.
Phoenix, AZ 85003
11.56
INQUIRIES
11.56.1 Administrative telephone/email inquiries shall be addressed to:
ELIZABETH KUTTNER, PROCUREMENT OFFICER
TELEPHONE: (602) 506-0099
elizabeth.kuttner@maricopa.gov
11.56.2 Inquiries may be submitted by telephone but must be followed up in writing. No
oral communication is binding on Maricopa County.
SERIAL 230093-RFP
IN WITNESS WHEREOF, this contract is executed on the date set forth above.
FRIENDLY HOUSE
AUTHORIZED SIGNATURE
PRINTED NAME AND TITLE
ADDRESS
DATE
MARICOPA COUNTY
CHAIRMAN, BOARD OF SUPERVISORS
DATE
ATTESTED:
CLERK OF THE BOARD
DATE
APPROVED AS TO FORM:
DEPUTY COUNTY ATTORNEY
DATE
113 W Sherman St., Phoenix, AZ 85003
04/05/2023
Jerry Mendoza, CEO and President
EXHIBIT A: VENDOR INFORMATION AND ITEMIZED SERVICE BUDGET
COMPANY NAME:
Friendly House, Inc.
DOING BUSINESS AS (dba):
Friendly House
MAILING ADDRESS:
113 W. Sherman St. Phoenix, AZ 85003
REMIT TO ADDRESS:
113 W. Sherman St. Phoenix, AZ 85003
TELEPHONE NUMBER:
602-416-7208
FAX NUMBER:
602-254-2135
WWW ADDRESS:
www.friendlyhouse.org
REPRESENTATIVE NAME:
Jose Vaquera
REPRESENTATIVE TELEPHONE NUMBER:
602-416-7208
REPRESENTATIVE EMAIL ADDRESS
jose.vaquera@friendlyhouse.org
UNIQUE ENTITY ID (UEI) FROM SAM.GOV
K7ZUGB5RLNN3
YES
NO
REBATE
WILL ALLOW OTHER GOVERNMENTAL
ENTITIES TO PURCHASE FROM THIS
CONTRACT:
WILL ACCEPT PROCUREMENT CARD FOR
PAYMENT:
NET 0 DAYS
ITEMIZED BUDGET
SERVICES BUDGET FOR CONTRACT PERIOD UP TO ONE YEAR
CONTRACT SERVICE:
RESPONDENT:
FRIENDLY HOUSE
CONTRACT SERVICE:
RESPONDENT:
I.
PERSONNEL
Total Salary
% Allocated
TOTAL
SHARED
COUNTY
Number
of
FTE
for the
Service
SERVICE
COST
COST
Positions
Level
Position Title
Contract
Period
for
MCHSD
COST
(non-County
costs, if
applicable)
0.25
FTE
Adult Education
Department Mgr.
$60,000
25%
$60,000
$45,000.00
$15,000.00
1
FTE
Resource Navigator
$45,000
100%
$45,000
$0.00
$45,000.00
1
FTE
Resource Navigator
$45,000
100%
$45,000
$0.00
$45,000.00
1
FTE
Administrative
Assistant
$40,000
100%
$40,000
$0.00
$40,000.00
SERIAL 230093-RFP
3.25
TOTAL:
$190,000.00
$45,000.00
$145,000.00
II.
EMPLOYEE RELATED EXPENSES
TOTAL
SHARED
COUNTY
ITEM
BASIS
COST
COST
COST
3.25
ERE
Based on 28% ERE
of total salary
$53,200.00
$12,600.00
$40,600.00
TOTAL:
$53,200.00
$12,600.00
$40,600.00
III.
PROFESSIONAL AND OUTSIDE
SERVICES
TOTAL
SHARED
COUNTY
ITEM
BASIS
COST
COST
COST
50
voucher
Immigration
Services/as needed
at $500 per
voucher
100%
$25,000.00
$25,000.00
TOTAL:
$25,000.00
$0.00
$25,000.00
IV.
TRAVEL
TOTAL
COUNTY
MILEAGE REIMBURSEMENT
BASIS
COST
COST
Mileage
at $.625 per miles x
2,000 miles x 3 FTE's
= 6,000 miles
100%
$3,750.00
$3,750.00
TOTAL:
$3,750.00
$0.00
$3,750.00
V.
MATERIALS AND SUPPLIES
TOTAL
SHARED
COUNTY
ITEM
BASIS
COST
COST
COST
3
dell laptops
with monitors at
$1,500 x 3 FTE
100%
$4,500.00
$4,500.00
Office
Supplies
at $200 per month
pens, paper,
etc.
100%
$2,400.00
$2,400.00
Program
Supplies
$100 text booxs
(English Comp)
at $35 per
book
100%
$3,500.00
$3,500.00
Program
Supplies
50
registration/Burlington
English
at $150 per
registration
100%
$7,500.00
$7,500.00
Program
Supplies
Work clothes/tools
at $150 per
client x 75
100%
$11,250.00
$11,250.00
Program
Supplies
Recredentialing
services/food handlers
card
at $100 x 75
participants
100%
$7,500.00
$7,500.00
Program
Supplies
Transportation for
work/school, etc.
at $32 bus
pass x 150
100%
$4,800.00
$4,800.00
Program
Supplies
Printing,
photocopying &
postage
at $75 per
month
100%
$900.00
$900.00
Program
Supplies
Marketing and
materials
Flyers,
brochures, etc.
100%
$2,500.00
$2,500.00
Program
Supplies
Personal Hygiene
supplies
Hygiene boxes
100%
$1,200.00
$1,200.00
SERIAL 230093-RFP
TOTAL:
$46,050.00
$0.00
$46,050.00
VI.
OPERATING SERVICES
TOTAL
SHARED
COUNTY
ITEM
BASIS
COST
COST
COST
Utilities
Water, electricity, gas
@ $150
at per month
100%
$1,800
$1,800
Water Lease
Water filtration lease
(Quench)
at $50 per
month
100%
$600
$600
Security/Alarm
Security
system/building alarm
at $24 per
month
100%
$288
$288
Internet/Phone
Cox
at $75 per
month
100%
$900
$900.00
computer
licenses
Adobe, zoom, etc.
at $500 per
month
100%
$6,000.00
$6,000.00
Rent
Rent amt. base on
25% of total
at $44,580 per
year
25%
$44,580.00
$33,435.00
$11,145.00
TOTAL:
$54,168.00
$33,435.00
$20,733.00
VII.
EQUIPMENT
TOTAL
SHARED
COUNTY
ITEM
BASIS
COST
COST
COST
Copier Lease
at $175 per month x
12 months = $2,100
100%
$2,100.00
$2,100.00
TOTAL:
$2,100.00
$0.00
$2,100.00
TOTAL
DIRECT
COST:
$374,268.00
$91,035.00
$283,233.00
VIII.
INDIRECT
TOTAL
SHARED
COUNTY
ITEM
BASIS
COST
COST
COST
Total
Direct
Based on
organization's NICRA
21.78%
100%
$81,516
$19,827
$61,688
$0.00
TOTAL
INDIRECT
COST:
$81,515.57
$19,827.42
$61,688.15
SUBTOTAL
ADMIN
(DIRECT)
COST:
$374,268.00
$91,035.00
$283,233.00
TOTAL
SERVICE
COST:
$455,783.57
$110,862.42
$344,921.15
EXHIBIT B: SCOPE OF WORK
5.7.1.1 Proposal – Executive Summary and a statement of all programs and services proposed,
including conclusions and generalized recommendations.
Due to the longevity of the agency and its programs, Friendly House has built a strong team of service
providers that specialize in Adult Education (GED Prep and English), Workforce Development (Integrated
Education and Training, specialized credentialling), Emergency (basic needs) Support, and Immigration
services. We propose an expansion of these services using Refugee Resource Navigators to assist up to
150 refugees during a funding term of one year (renewable for year 2 and 3). Each service area is led by a
program manager and/or coordinator and team members/instructors. The Adult Education Manager for
Friendly House will oversee the Refugee Relocation project.
Friendly House has provided English Language Literacy and Citizenship instruction since 1920 and since
1986, has been state-approved by Arizona Department of Education (ADE) to provide Adult Education
classes including GED Prep, English Language Acquisition for Adults (ELAA or ESL) serving immigrant
populations and English Language Training for Refugees (ELT) which is primarily funded through the AZ
Department of Economic Security, and specifically designed for refugees, asylees, and SIV’s to develop
communication skills within the first 6 months. Both virtual and in-person classes are provided. English
language classes are offered in two locations: main office south of downtown Phoenix and ELT for
Refugees at the Glendale office which is in the I-17 corridor where many refugees are placed. Friendly
House currently employs ELT instructors and support staff highly qualified to provide ELT classes and
workforce development courses. All instructors receive FERPA compliance training facilitated by the United
Sates Department of Education designed to protect the privacy of a student’s education records.
Friendly House provides workforce development services through its collaboration with corporate and
community partners such as ARIZONA@WORK-Phoenix and Valley of the Sun United Way along with
workforce development programs offered by Friendly House. The programs that are offered provide training
for workplace certification as well as English language support for individuals with limited English. Current
programs include CNA (Certified Nursing Assistant), Comp TIA A+, Electrical (partnership with South
Mountain Community College) and Lineworker training (partnership with APS).
The Emergency Support Program provides basic needs services for vulnerable and low-income individuals
and families and connects them with resources for self-sufficiency through strengths-based and holistic
community support. Qualified clients are provided immediate short-term financial assistance for utility and
transportation, as well as basic hygiene kits. Emergency Support also includes the Friendly House Food
Pantry to aid families and individuals facing food insecurity. Eligibility for the program is determined through
a simple application process, and once approved, participants can schedule regular monthly pickups.
Friendly House Victim Advocate Services is another facet of the Emergency Support department, providing
compassionate services for individuals who have suffered physical, sexual, financial, or emotional harm as
the result of a crime including crisis intervention, interpreter/translation services and legal fee assistance.
Through the support of a case manager, clients are provided with internal wraparound services and linked
with other community service agencies to obtain all necessary vital services empowering them to become
more self-sufficient.
Friendly House’s Immigration and Legal Services Department has provided affordable, quality immigration
and legal services for more than 40 years. This includes the provision of naturalization services within the
authorized practice of immigration law. The organization has a fully OLAP (Office of Legal Access
Programs) accredited staff member qualified to provide these services. The department Is located at the
main office (South Central Phoenix). Two to three times a month, staff conducts citizenship information
sessions at the West Valley location in Glendale, AZ.
5.7.1.2.1
Proposed services including the service delivery model, timeline, target population, and
performance goals and desired outcomes, including anticipated number of immigrants
and refugees to be served.
Friendly House will have one designated refugee resource navigator at each location: Central/Main (802 S.
1st Ave., Phoenix) and West Valley (4425 W. Olive Ave., Glendale) to provide in-take/assessments for up
to 150 refugees within one year of the grant term. Assessments will indicate needs for the following Friendly
House services: emergency food/hygiene, transportation or utility assistance, victim advocate services,
immigration services and adult education (English language training) or employment assistance and other
referrals (such as housing). Navigators will be familiar with each department’s requirements to receive
services, guide clients in collecting the information and verifications needed and help schedule
consultations and/or arrange service delivery.
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For English classes, the TABE CLAS E tests are administered to determine program level. English
Language courses are designed to develop digital literacy skills needed to successfully navigate in today’s
world and the workplace. Students will receive 8 hours of face-to-face instruction including 2 hours of online
instruction through state-sponsored online curriculum (currently Burlington English) per week. This online
curriculum allows for periodic assessment of student progress and provides personalized instruction
tailored to student needs. All students will have access to online curriculum such as Burlington English to
support their learning both inside and outside of class. Friendly House also participates in any Refugee
Resettlement Program (RRP) evaluation studies as directed by Arizona Department of Economic Security.
Friendly House’s vision for Immigration Services is to be the most trusted resource for legal and integrated
services to Arizona’s immigrant population and the nonprofit of choice to the region’s immigrant community.
Friendly House will achieve this by delivering quality low-cost services by highly qualified staff. Friendly
House’s Immigration Services are currently conducted on a one-stop campus facility in South Central
Phoenix adjacent to major bus lines and located less than two miles from the USCIS office. Services
provided by FH Immigration include: DACA (Deferred Action for Childhood Arrival), Victims of Domestic
Violence (VAWA), U Visas / T Visas (Humanitarian Visas), Affidavit of Support, Fiancé (e) Visa, Green Card
Renewals, Family-Based Petitions (I-30), Adjustment of Status, Cancellation of Removal on Deportation
Proceedings, Consular Processing, and Naturalization/Citizenship. The Friendly House Refugee
Relocation program will provide immigration/legal service vouchers for up to 50 refugee clients/year.
Transportation assistance to the main campus for legal services may also be provided to refugees under
the relocation project.
5.7.1.2.1.1 Describe the program feasibility to assist refugees and their families to achieve
housing and economic stability.
Friendly House has long-standing partnerships with organizations such as St. Vincent de Paul, The
Salvation Army, Wildfire, Pilgrims Rest Baptist Church and all three City of Phoenix family centers. We
work with them to meet the high need for emergency support (rent, utility, and transportation assistance).
By providing temporary relief assistance, we are helping families at risk of becoming homeless and reducing
the long-term financial burden experienced by many vulnerable populations such as refugees. Through
emergency services, we can build a bridge of support that points them to the educational pathways Friendly
House has always provided (English classes, citizenship consultations, GED Prep, and job skills training).
According to the Migration Policy Institute “the adult education system plays a critical role in building the
human capital of immigrants who have limited host-country language proficiency, as well as for those who
lack a high school diploma or equivalent. Adult education also has the potential to serve as an on-ramp to
postsecondary education and jobs paying a family-sustaining wage. And language learning represents a
key integration challenge, with such skills necessary for effective functioning in the community and the
workforce”. The adult education services Friendly House provides help clients increase their language skill
sets and education credentials for more job possibilities and achieve greater self-sufficiency. Through our
ongoing partnership with Chase Bank, no cost virtual and in-person financial literacy workshops are
conducted on a regular basis for the client populations we serve. All forementioned services contribute to
creating financial stability for their families and economic stability for the community.
5.7.1.2.1.2 Describe the contractor’s experience in providing the proposed services and/or
working with the immigrant and refugee population.
Friendly House employs a diverse group of employees, many of whom are immigrants. Learners see
themselves represented by the staff at Friendly House, which can help them to feel more comfortable and
more highly motivated. In addition to the project lead, many members of the Friendly House team are from
foreign countries including Mexico, Colombia, Venezuela, Iraq, DRC, and Jordan. Therefore, Friendly
House team members identify with a great variety of languages, cultures, and geographical areas. These
team members are also fluent in multiple languages including Kinyamulenge, Kinyarwanda, Kirundi,
French, Swahili, Spanish, and Arabic. In addition, team members attend training sessions about cultural
sensitivity and delivering instruction in a trauma-informed environment where students can learn effectively
in a comfortable, encouraging classroom. This is a leading reason that Friendly House has been
successfully providing services for people resettling in the United States for more than 100 years.
5.7.1.2.1.3 Describe how the contractor will provide services that are appropriate to the language,
culture, and geographic location of the immigrant and refugee population.
Through the ELT classes, students will be introduced to the language and cultural norms of the United
States, while still allowing them to celebrate their own culture. ELT classes work on the proper use of
English, as well as soft skills in the workplace so that participants can leave the program with the skills
SERIAL 230093-RFP
needed to enter and improve their employment outcomes and integrate into their new community. Friendly
House utilizes curriculum that incorporates technology integration such as online lessons built into the
curriculum, and online tools such as USA Learns and Burlington English which teaches English speaking,
listening, vocabulary, pronunciation, reading, writing and Citizenship courses in an online platform for
interested refugees. Burlington English is an app sanctioned by the AZ Department of Education and meets
Arizona English Language Acquisition standards. This app provides online interpretation of learning
material in over 50 languages. Additionally, this app also gives students the opportunity to work on English
skills necessary for specific skills in fields such as Health Science and Manufacturing. Laptops will be
provided for participants to access in class and on-site computer labs at designated times outside of class
for participants who do not have outside access to technology. Laptops are also available for students to
borrow provided they meet attendance criteria. Additional resources such as phone apps will be introduced
to participants as needed and available.
5.7.1.2.1.4 Describe the policy in place to provide equal access to programs and services for
individuals with disabilities, and what reasonable accommodations are in place in
compliance with the Americans with Disabilities Act and Equal Access to Housing Final
Rule.
Friendly House (FH) will identify organizations that specifically work with people with disabilities to increase
outreach efforts and accessibility of our services to refugees. In addition, professional development will
include cultural competency training focused on improving services and accessibility for underserved racial
or ethnic populations, people with disabilities, and LGBTQ+ communities.
FH has been working with people with disabilities since the organization was founded. When a program
applicant discloses a disability or FH staff identifies a possible disability, the agency will provide reasonable
accommodations in the delivery of course materials and examinations. This means that the program will
offer accommodations that will assist adults with learning or other disabilities to have an equal opportunity
to participate fully. Some examples of accommodations offered are extended time for completing tasks;
providing private rooms for assessments; printed instructions for taking a test; frequent or longer breaks if
needed; screen reading programs; and priority seating. Service dogs are welcomed in all classrooms and
other areas of the buildings. Program staff will cooperate with absences if illness exacerbates. FH will also
accept clients with behavioral health issues and networks with local agencies and private providers to assist
clients in receiving clinical integrated health services. Additionally, FH provides equal access to programs
and services for individuals with disabilities in compliance with the Americans with Disabilities Act. Entry
into offices, classrooms and hallway passages are handicapped-accessible in all FH buildings and Adult
Education sites (main and West Valley location). In addition, FH has wheelchair accessible computer
terminals and a service window to accommodate ADA requirements.
5.7.1.2.1
Describe the sustainability of the program, meaning how the contractor will be able to
continue to provide direct services to immigrants and refugees after the County funding
ends, including:
5.7.1.2.2.1 how the contractor shall partner with other service providers to provide holistic services
to the community, including collaboration with Maricopa County departments in coordination of
services, including but not limited to, collaboration with Maricopa County Human Services and
Maricopa County Public Health departments.
Friendly House has established relationships with various community partners, service providers,
volunteers, funders, and other stakeholders who are committed to working with us to achieve our mutual
missions through this project including workforce development partners ARIZONA@WORK and the City of
Phoenix, educational partners within the Maricopa County Community College District (providing space for
services, college enrollment advising and transition services and coordination to provide Integrated
Education Training, finance partnerships with UnidosUS and community agency partnerships: Chicanos
Por la Causa (economic development and affordable housing options), Valle del Sol (integrated health care
options), A New Leaf (crisis counseling and behavioral health assistance), Wildfire (utility assistance) and
St. Mary’s Food Bank for assistance with our food pantry.
5.7.1.2.2.2 The proposed plan for operational and service provision funding after the term of this
Maricopa County contract. Please be specific of how services will be funded.
We have a successful track record of managing projects of similar scope. Currently, we manage direct and
pass-through grants from the following federal agencies: Department of Agriculture, Department of Housing
and Urban Development, Department of Justice, Department of Treasury, Department of Labor,
Department of Education, Department of Health and Human Services, Department of Homeland Security;
SERIAL 230093-RFP
and the following state agencies: Arizona Department of Education, Arizona Governor’s Office for Youth,
Faith, and Family, Arizona Department of Economic Security, and Arizona Department of Health Services.
These existing partnerships and contract expansions combined with an established fundraising event
strategy led by the Board Chair and FH President & CEO will provide the additional funding needed
beginning in 2026.
5.7.1.2.3
Describe how the contractor will co-locate support services at their sites and
collaborate with other agencies to provide the proposed services.
English Language classes are currently held in the following Friendly House locations:
•
802 S 1st. Ave. Phoenix, AZ 85003
•
4425 W. Olive Ave. Glendale, AZ 85302
Friendly House services are strategically located in areas of high need to facilitate access to education
classes and wrap-around services including immigration/legal services, career counseling, utility
assistance, food boxes, etc. Students also have access to all other adult education classes as they can be
co-enrolled. The Olive Ave. location is located next to the offices of the International Rescue Committee –
an organization dedicated to helping refugees escaping conflict and disaster to recover and rebuild their
lives. Most referrals come from our partnerships with IRC, LSS, CCCS, and AIRS. In addition to in-person
classes at these locations, Friendly House offers synchronous online courses through platforms such as
WhatsApp and Zoom to make instruction available to those students with barriers to attending in-person
classes (i.e., transportation or childcare issues).
We consult annually with the Maricopa County resettlement agencies to ascertain the location of refugee
population density areas and if needed, we will work with our partners to set up additional classes in
locations near refugee population density centers. Partnership locations include GradSolutions in the East
Valley and the Alhambra area. To facilitate class attendance and/or provision of services, Friendly House
will provide daily bus passes for West Valley clients to access emergency and immigration services in the
main/central location.
5.7.1.2.4
Describe how the contractor will collaborate with County departments in coordination
of services, including but not limited to MCHSD and MCPHD.
For this opportunity we are counting on our internal comprehensive services, such as ESOL classes
(English to Speakers of Other Languages), ELT (English Language Training), emergency supportive
services (food boxes/utility assistance/transportation) and employment services, however we believe in
partnering with other organizations that offer the services we do not, including other non-profits, social
services agencies and of course our local government, including Maricopa County.
Friendly House will collaborate with the Maricopa County Human Services Department (MCHSD) by
disseminating information to our participants on the services offered by the MCHSD and encouraging
individuals to seek assistance when needed, including utility assistance, senior/adult services and finding
employment through Maricopa County Workforce Connection. In fact, we currently refer our program
participants in the West Valley offices (43rd Avenue/Olive) to a Maricopa County ARIZONA@WORK office,
since they are in the same building. Friendly House also collaborates with Phoenix Workforce Connection,
which is also part of ARIZONA@WORK, through their South Phoenix offices.
In addition, Friendly House will collaborate with the Maricopa County Public Health Department (MCPHD)
by providing resources and referrals to our refugee participants and their families, including children’s
immunization, family nutrition (WIC) and food stamps.
5.7.1.2.5
Statement of other funds being used to provide services, if the amount of funding being
requested is less than the amount needed for the proposed program.
The funding that is being requested will add two FTE Resource Navigators and one FTE Administrative
Assistant to coordinate and enhance the services currently offered by the organization or by Friendly House
partners. Friendly House intends to provide ELAA (English Language Acquisition for Adults) Instruction as
well as ELT (English Language Training) at no cost to the participants. In addition, Friendly House intends
to include these clients in our comprehensive services provided to our community, including food assistance
in the form of food boxes, utility assistance and referrals, access to our immigration services [including 50
vouchers for no cost immigration services], workforce development in the form of soft skills training and use
of our computer labs in our downtown Phoenix office as well as in the West Valley.
Current funding partners for education, immigration and emergency services include AZ Department of
Education, United States Citizenship & Immigration Services (USCIS), US Department of Economic
Security, US Department of Education, Chase Bank, JP Morgan Chase Foundation, New Americans
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Campaign, Season for Sharing, Kroger, St. Mary’s Food Bank Alliance, UnidosUS, Valley of the Sun United
Way, Wildfire and Virginia G. Piper Charitable Trust.
5.7.1.2.6
Documentation as necessary for the expenses for which the grant funds will be used
for.
Friendly House follows all general accounting principles and will provide Maricopa County all necessary
documentation of expenses for which the grant funds will be used, as requested.
FH’s NICRA letter has been uploaded to support the percentage of indirect costs determined in the project
budget.
5.7.1.2.7
The County requires monthly submission of reports indicating performance on or
before the 15th of each month. Indicate your agency’s process and capacity for timely
report submission.
Friendly House’s Adult Education program uses the federally mandated NRS (National Reporting System),
and the state required Arizona Adult Education Data Management System (AAEDMS) to track students’
demographics and student progress starting with the initial orientation/assessment and continuing through
class placement, student performance, and class completion. This system is used for students in all adult
education classes offered. The Adult Education English Language Supervisor will create internal records
specific to the Refugee Relocation project. The Immigration Services department will use Cerenade
EImmigration software to track all client activity, including whether they successfully naturalized.
Emergency Services records all in-person, phone and online requests for assistance and all outgoing
approved assistance is documented. We receive numerous quantitative feedback from clients and have
seen many clients utilize a variety of resources available to them from Friendly House - all established to
help launch lives further.
5.7.1.2.8
Qualifications – This section shall describe the respondent’s ability and experience
related to the programs and services proposed. All project personnel, as applicable,
shall be listed, including a description of assignments and responsibilities, a resume of
professional experience, an estimate of the time each would devote to this program, and
other pertinent information.
Project
Personnel
Title
and
Position
Description
Time
devoted to
program
Relevant
experience,
qualifications, and training
Adult
Education
Manager/Project
Manager
Adult
Education
Manager/Project Manager
–
manages
all
adult
education
programs;
oversees
Refugee
Relocation project
25%
TBD (2)
Resource Navigators
One Resource Navigator per
location (Main and West
Valley). Provides needs
assessments
and
case
management,
coordinates
immigration, adult education
and/or emergency services
as
needed;
provides
citizenship instruction and
referrals
to
services
w/
community partners
100%
BA in education, social work, or
related
field;
min.
2
years
of
experience with low income and/or
immigrants and refugees; experience
working with adults from diverse
backgrounds;
TBD (1)
Administrative
Assistant
Assists in maintaining all
records related to project
activities,
including
the
coordination of computerized
fiscal,
personnel,
purchasing,
payroll,
and
monthly
expenditure
records.
100%
Min. associate degree in business or
admin; min. 2 years of experience as
specialist in information systems;
knowledge
of
Microsoft Access,
Blumen, and/or similar database
management
systems;
ability to
maintain an annual events calendar
for the project.
Hiring of project staff is accomplished in accordance with FH’s Action Plan, which provides strict procedural
adherence to Title VI and VII of the Civil Rights Act, Executive Order 11246, Revised Order Number 4, Title
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IX of the Higher Education Act, the Americans with Disabilities Act of 1992 (as revised) and Section 427 of
GEPA.
Project Manager possesses full authority to effectively operate the Refugee Relocation project and to make
program decisions within the federal regulations. The manager oversees the operation of the project,
develops objectives, implements activities, supervises staff, writes reports, and monitors fiscal operations
of the project. Additionally, records regarding personnel, time/effort, certification, and attendance are
maintained in accordance with the required Federal Regulations and Friendly House Policies.
Performance evaluations are conducted annually, and staff meetings are conducted weekly. Project
Manager is evaluated by the VP of Client Services and the project staff is evaluated by the Project Manager.
EXHIBIT C: OFFICE OF PROCUREMENT SERVICES CONTRACTOR TRAVEL AND PER
DIEM POLICY
1.0
All contract-related travel plans and arrangements shall be prior-approved by the County contract
administrator.
2.0
Lodging, per diem, and incidental expenses incurred in performance of Maricopa County/Special
District (County) contracts shall be reimbursed based on current U.S. General Services
Administration (GSA) domestic per diem rates for Phoenix, Arizona. Contractors must access the
following internet site to determine rates (no exceptions): www.gsa.gov.
2.1
Additional incidental expenses (i.e., telephone, fax, internet, and copying charges) shall
not be reimbursed. They should be included in the contractor’s hourly rate as an overhead
charge.
2.2
The County will not (under any circumstances) reimburse for contractor guest lodging, per
diem, or incidentals.
3.0
Commercial air travel shall be reimbursed as follows:
3.1
Coach airfare will be reimbursed by the County. Business class airfare may be allowed
only when preapproved in writing by the County contract administrator as a result of the
business needs of the County when there is no lower fare available.
3.2
The lowest direct flight airfare rate from the contractor’s assigned duty post (pre-defined at
the time of contract signing) will be reimbursed. Under no circumstances will the County
reimburse for airfares related to transportation to or from an alternate site.
3.3
The County will not (under any circumstances) reimburse for contractor guest commercial
air travel.
4.0
Rental vehicles may only be used if such use would result in an overall reduction in the total cost
of the trip, not for the personal convenience of the traveler. Multiple vehicles for the same set of
travelers for the same travel period will not be permitted without prior written approval by the County
contract administrator.
4.1
Purchase of comprehensive and collision liability insurance shall be at the expense of the
contractor. The County will not reimburse a contractor if the contractor chooses to purchase
this coverage.
4.2
Rental vehicles are restricted to sub-compact, compact, or mid-size sedans unless a larger
vehicle is necessary for cost efficiency due to the number of travelers. (NOTE: Contractors
shall obtain pre-approval in writing from the County contract administrator prior to rental of
a larger vehicle.)
4.3
County will reimburse for parking expenses if free, public parking is not available within a
reasonable distance of the place of County business. All opportunities must be exhausted
prior to securing parking that incurs costs for the County. Opportunities to be reviewed are
the DASH, shuttles, etc. that can transport the contractor to and from County buildings with
minimal costs.
4.4
County will reimburse for the lowest rate, long-term, uncovered (covered or enclosed
parking will not be reimbursed) airport parking only if it is less expensive than shuttle
service to and from the airport.
4.5
The County will not (under any circumstances) reimburse the contractor for guest vehicle
rental(s) or other any transportation costs.
5.0
Contractor is responsible for all costs not directly related to the travel except those that have been
pre-approved by the County contract administrator. These costs include, but are not limited to, the
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following: in-room movies, valet service, valet parking, laundry service, costs associated with
storing luggage at a hotel, fuel costs associated with non-County activities, tips that exceed the per
diem allowance, health club fees, and entertainment costs. Claims for unauthorized travel
expenses will not be honored and are not reimbursable.
6.0
Travel and per diem expenses shall be capped at 15 percent of project price unless otherwise
specified and approved by the County in individual contracts.
7.0
Contractor shall provide, (upon request) with their invoice(s), copies of receipts supporting travel
and per diem expenses, and, if applicable, with a copy of the written consent issued by the County
contract administrator. No travel and per diem expenses shall be paid by County without copies of
the written consent as described in this policy and copies of all receipts.
EXHIBIT D: NEGOTIATED INDIRECT COST RATE AGREEMENT (NICRA)
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