230093-CONTRACT-INTERNATIONAL RESCUE COMMITTEE REFUGEE SERVICES.PDF

CONTRACT REFUGEE RELOCATION PROGRAM – 
RA SERVICES 230093-RFP 
This contract is entered into this 26th day of April, 2023 by and between Maricopa County (“County”), a 
political subdivision of the State of Arizona, and International Rescue Committee, an Arizona corporation 
(“Contractor”), for the purchase of one-time or limited-time support services that will assist refugees and 
immigrants and their families in overcoming obstacles and in achieving economic and social self-sufficiency 
including, but not limited to, obstacles such as language barriers, limited affordable housing options, 
financial instability, limited employment opportunities, limited education, transportation issues, lack of 
transferable work skills, trauma, and physical and mental health challenges.  
1.0 
2.0 
3.0 
4.0 
5.0 
CONTRACT TERM 
This contract is for a term of one year, beginning on the 1st of May, 2023 and ending the 30th 
of April 2024. 
OPTION TO RENEW 
The County may, at its option and with the concurrence of the Contractor, renew the term of this 
contract up to a maximum of two additional year(s), and/or for a time period not to exceed June 30, 
2026 (or at the County’s sole discretion, extend the contract on a month-to-month basis for a 
maximum of six months after expiration). The Contractor shall be notified in writing by the Office of 
Procurement Services of the County’s intention to renew the contract term at least 60 calendar 
days prior to the expiration of the original contract term. 
CONTRACT COMPLETION 
In preparation for contract completion, and as applicable, the Contractor shall make all reasonable 
efforts for an orderly transition of its duties and responsibilities to another provider and/or to the 
County. This may include, but is not limited to, preparation of a transition plan and cooperation with 
the County or other providers in the transition. The transition includes the transfer of all records and 
other data in the possession, custody, or control of the Contractor that are required to be provided 
to the County either by the terms of this agreement or as a matter of law. The provisions of this 
clause shall survive the expiration or termination of this agreement. 
PRICE ADJUSTMENTS 
Any requests for reasonable price adjustments must be submitted 60 calendar days prior to 
contract expiration. Requests for adjustment in cost of labor and/or materials must be supported 
by appropriate documentation. The reasonableness of the request will be determined by comparing 
the request with the Consumer Price Index or by performing a market survey. If County agrees to 
the adjusted price terms, County shall issue written approval of the change and provide an updated 
version of the contract. The new change shall not be in effect until the date stipulated on the 
updated version of the contract. 
PAYMENTS

SERIAL 230093-RFP 
 
5.1 
As consideration for performance of the duties described herein, County shall reimburse 
the Contractor for eligible costs as approved by the County and as per the sums stated in 
Exhibit A – Contractor Information and Itemized Budget. 
 
5.1.1 
Contractor shall be paid on a cost reimbursement basis, or other alternative 
payment structure approved in writing by the County prior to cost being incurred, 
for services performed and work completed at time of billing, and will only 
reimburse for those costs that are based upon submitted complete and proper 
documentation. 
 
5.1.2 
Funds shall be disbursed as repayment of costs for work performed on or after the 
effective date of the contract and before the termination date of the contract (by 
June 30th, 2026). At the discretion of the Maricopa County Board of Supervisors, 
the termination date may be extended, but in no event shall this date be extended 
beyond December 31, 2026, or such other date as may be established by the 
United States Government. 
 
5.1.3 
Funding is contingent upon the availability of funds. If any action is taken by any 
State agency, federal department or any other agency or instrumentality to 
suspend, decrease or terminate its fiscal obligation under, or in connection with 
the contract, the County may amend, suspend, decrease or terminate its 
obligations under or in connection with the contract. In the event of termination, the 
County shall, disburse funds for eligible expenses for work performed prior to the 
effective date of the termination. The County shall give written notice of the 
effective date of any suspension, amendment, or termination under this section at 
least ten calendar days in advance. 
 
5.1.4 
County will reimburse the contractor on a net “0” payments standard. 
 
5.1.5 
Contractor shall submit an invoice via email on or before the ninth business day of 
the month following the month, or portion thereof, service delivery was provided. 
Invoicing not received within 45 days following the last day of the service month 
may result in forfeiture of payment for services related to that invoicing cycle. 
 
5.1.6 
Subject to the availability of funds, the department will, upon receipt of accurate 
invoicing and supporting documents enumerated in the contract, process and remit 
to the contractor payment of service provision or work performance. 
 
5.1.7 
Should there be a disallowance in an invoice, the invoice shall be processed for 
the reduced amount. If the contractor protests the amount or the reason for a 
disallowance, contractor shall address their protest, in writing, with the department. 
Should the contractor and the department be unable to resolve the protest, the 
department will forward the protest to the Maricopa County Office of Procurement 
Services for resolution. 
 
5.1.8 
Contractor shall ensure the final fiscal year invoice shall be submitted no later than 
the ninth business day of the month following the month services delivery was 
provided to ensure payment is processed on a timely basis. 
 
5.2 
INVOICES 
 
5.2.1 
The Contractor shall submit one legible copy of their detailed invoice before 
payment(s) will be made. Incomplete invoices will not be processed. At a 
minimum, the invoice must provide the following information: 
 
• 
Company name, address, and contact information 
• 
County bill-to name and contact information 
• 
Contract serial number 
• 
County purchase order number

SERIAL 230093-RFP 
 
• 
Project name and/or number 
• 
Invoice number and date 
• 
Payment terms 
• 
Date of service or delivery 
• 
Quantity 
• 
Contract item number(s) 
• 
Arrival and completion time 
• 
Description of purchase (product or services) 
• 
Pricing per unit of purchase 
• 
Extended price 
• 
Total amount due 
  
5.2.2 
Problems regarding billing or invoicing shall be directed to the department as listed 
on the purchase order. 
  
5.2.3 
Payment shall only be made to the Contractor by Accounts Payable through the 
Maricopa County Vendor Express Payment Program. This is an electronic funds 
transfer (EFT) process. After contract award, the Contractor shall complete the 
Vendor Registration Form accessible from the County Department of Finance 
Vendor 
Registration 
Web 
Site 
https://www.maricopa.gov/5169/Vendor-
Information. 
  
5.2.4 
Discounts offered in the contract shall be calculated based on the date a properly 
completed invoice is received by the County.  
  
5.2.5 
EFT payments to the routing and account numbers designated by the Contractor 
shall include the details on the specific invoices that the payment covers. The 
Contractor is required to discuss remittance delivery capabilities with their 
designated financial institution for access to those details. 
 
5.3 
APPLICABLE TAXES 
 
5.3.1 
It is the responsibility of the Contractor to determine any and all applicable taxes 
and include those taxes in their proposal. The legal liability to remit the tax is on 
the entity conducting business in Arizona. Tax is not a determining factor in 
contract award. 
 
5.3.2 
The County will look at the price or offer submitted and will not deduct, add, or alter 
pricing based on speculation or application of any taxes, nor will the County 
provide Contractor any advice or guidance regarding taxes. If you have questions 
regarding your tax liability, seek advice from a tax professional prior to submitting 
your bid. You may also find information at https://www.azdor.gov/Business.aspx. 
Once your bid is submitted, the offer is valid for the time specified in this solicitation, 
regardless of mistake or omission of tax liability. If the County finds overpayment 
of a project due to tax consideration that was not due, the Contractor will be liable 
to the County for that amount, and by contracting with the County agrees to remit 
any overpayments back to the County for miscalculations on taxes included in a 
bid price. 
 
5.3.3 
Tax Indemnification: Contractor and all subcontractors shall pay all Federal, State, 
and local taxes applicable to their operation and any persons employed by the 
Contractor. Contractor shall, and require all subcontractors to, hold Maricopa 
County harmless from any responsibility for taxes, damages, and interest, if 
applicable, contributions required under Federal and/or State and local laws and 
regulations, and any other costs including: transaction privilege taxes, 
unemployment 
compensation 
insurance, 
Social 
Security, 
and 
workers’ 
compensation. Contractor may be required to establish, to the satisfaction of 
County, that any and all fees and taxes due to a municipality or the State of Arizona

SERIAL 230093-RFP 
 
for any license or transaction privilege taxes, use taxes, or similar excise taxes are 
currently paid (except for matters under legal protest). 
 
6.0 
AVAILABILITY OF FUNDS 
 
6.1 
Contracts will be funded under 21.027 Assistance Listing Number (ALN) American Rescue 
Plan Act Coronavirus State and Local Fiscal Recovery Funds.  
 
6.2 
The provisions of this contract relating to payment for services shall become effective when 
funds assigned for the purpose of compensating the Contractor as herein provided are 
actually available to County for disbursement. The County shall be the sole judge and 
authority in determining the availability of funds under this contract. County shall keep the 
Contractor fully informed as to the availability of funds. 
 
6.3 
If any action is taken by, any State agency, Federal department, or any other agency or 
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in 
connection with, this contract, County may amend, suspend, decrease, or terminate its 
obligations under, or in connection with, this contract. In the event of termination, County 
shall be liable for payment only for services rendered prior to the effective date of the 
termination, provided that such services are performed in accordance with the provisions 
of this contract. County shall give written notice of the effective date of any suspension, 
amendment, or termination under this section, at least 10 days in advance. 
 
7.0 
POST AWARD MEETING 
 
The contractor may be required to attend a post-award meeting with the department to discuss the 
terms and conditions of this contract. This meeting will be coordinated by the procurement officer of 
the contract. 
 
8.0 
STRATEGIC ALLIANCE for VOLUME EXPENDITURES (SAVE) 
 
The County is a member of the SAVE cooperative purchasing group. SAVE includes the State of 
Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified school districts. 
Under the SAVE Cooperative Purchasing Agreement, and with the concurrence of the successful 
respondent under this solicitation, a member of SAVE may access a contract resulting from a 
solicitation issued by the County. If contractor does not want to grant such access to a member of 
SAVE, state so in contractor’s bid. In the absence of a statement to the contrary, the County will 
assume that contractor does wish to grant access to any contract that may result from this bid. The 
County assumes no responsibility for any purchases by using entities. 
 
9.0 
INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPAs) 
 
County currently holds ICPAs with numerous governmental entities. These agreements allow those 
entities, with the approval of the Contractor, to purchase their requirements under the terms and 
conditions of the County contract. It is the responsibility of the non-County government entity to 
perform its own due diligence on the acceptability of the contract under its applicable procurement 
rules, processes, and procedures. Certain governmental agencies may not require an ICPA and 
may utilize this contract if it meets their individual requirements. Other governmental agencies may 
enter into a separate Statement of Work with the Contractor to meet their own requirements. The 
County is not a party to any uses of this contract by other governmental entities. 
 
10.0 
DUTIES 
 
10.1 
The Contractor shall perform all duties stated in Exhibit B – Scope of Work, or as otherwise 
directed in writing by the procurement officer. 
 
10.2 
Service delivery methods shall be one time or limited time (concluded by the end of the 
contract term) and/or have a sustainability model in which additional funding from Maricopa 
County (County) is no longer needed after the grant period ends.

SERIAL 230093-RFP 
 
 
10.3 
Contractor shall collaborate with County departments in coordination of services, including 
but not limited to Maricopa County Human Services (MCHSD) and Maricopa County Public 
Health Department (MCPHD).  
 
Contractor shall provide services to refugees and immigrants through a community-based 
system of care that is comprehensive, coordinated, and responsive to refugees’ and 
immigrants’ strengths and needs. 
 
10.4 
Contractor shall provide implementation and administration of program activities (see 
section 2.7.6 for eligible costs)  to include: 
 
10.4.1 Service delivery  
 
10.4.2 Employee management 
 
10.4.3 Reporting requirements 
 
10.4.4 Qualifications and eligibility requirements 
 
10.4.5 Confidentiality of client information 
 
10.4.6 Uniform administrative requirements 
 
10.4.7 Fiscal management and program administration 
 
10.4.8 Program monitoring 
 
10.5 
SERVICE DELIVERY REQUIREMENTS 
 
10.5.1 Target Population: All refugees and immigrants receiving program services from 
the contractor must be relocating to or residing in the County. 
 
10.5.2 Contractor shall use all grant funds only for the intended purposes. 
 
10.5.3 Service Area: Contractors shall only provide services funded by this grant within 
the boundaries of the County. 
 
10.5.4 Services provided by the contractor must be appropriate to the language, culture, 
and geographic location of the refugee and immigrant population being served. 
 
10.5.5 Contractor shall provide the funds for services that will address obstacles to 
successful resettlement and integration and help refugees and immigrants obtain 
and/or maintain stable housing, employment, and self-sufficiency.  
 
10.5.6 Contractor shall be reimbursed for eligible costs, as determined by the County, and 
such costs may include, but are not limited to, housing assistance, employment 
assistance, health and wellness services, food assistance, social integration 
activities, legal services, outreach and education, and program administrative 
costs. Cash assistance is not included.  
 
10.5.7 Contractor is highly encouraged to partner with other service providers in order to 
provide holistic services to the community in the proposed infrastructure, including 
collaboration with County departments in coordination of services, including but 
not limited to, collaboration with MCHSD and MCPHD. 
 
10.5.8 Contractor may subcontract services, and shall be responsible for payments to 
subcontractors. Contractor may submit invoicing to the County for reimbursement 
of payments made to subcontractors for eligible services.

SERIAL 230093-RFP 
 
 
10.6 
CONTRACTOR QUALIFICATIONS AND ELIGIBILITY REQUIREMENTS 
 
10.6.1 In order to be considered as a qualified and eligible RA, the RA shall have and 
maintain through the term of the contract a contract with the federal government, 
Office of Refugee Resettlement and the state of Arizona Refugee Resettlement 
program. In addition, the RA shall: 
 
10.6.1.1 Have a valid Unique Entity identifier (UEI) number and have and 
maintain throughout the term of the contract an active profile in the 
federal System for Award Management (SAM) (www.sam.gov). 
 
10.6.1.2 Currently have a focus on serving refugees and immigrants in the 
County and have the ability to continue to provide support services to the 
immigrant and refugee community at the end of the contract term. 
 
10.6.1.3 Be and remain in compliance with all applicable local, state, and federal 
regulations and laws, including maintaining licensure to conduct 
business in Arizona. 
 
10.6.1.4 Be and remain in compliance with the MCPHD guidance, including any 
guidelines necessary during a public health crisis. 
 
10.7 
PROGRAM PERFORMANCE AND REPORTING 
 
10.7.1 Contractor shall track delivery of planned service performance and submit 
reporting to the County, including reports of activities that have not been started, 
activities in process, and activities implemented. In addition, contractor shall track 
and report progress against service performance goals and desired outcomes as 
indicated in the proposal. 
 
10.7.1.1 Contractor shall provide the County with monthly reports on the project 
and such reports will be due no later than the 15th of each month. 
 
10.7.1.2 Contractor shall provide the County with a quarterly progress report of 
all funded activities within 15 days of the end of each calendar quarter, 
based on a County fiscal year (July 1st through June 30th) . 
 
10.7.2 Notwithstanding any reporting obligations set forth herein, contractor shall provide 
to the County any and all progress reports required by ARPA funding by the federal 
government, the State of Arizona and/or the County (ARPA reporting documents 
will be provided to the contractor upon award).  
 
10.7.3 Progress and Compliance 
 
10.7.3.1 Contractor shall attend progress meetings to be scheduled with the 
County’s ARPA Project Coordinator. 
 
10.7.3.2 Annual Reporting: Not later than 30 days after the close of each County 
fiscal year in which grant monies awarded under this contract are 
furnished, contractor shall submit to the County a narrative report of 
what was implemented with grant funds, the total amount of funding 
used, and number and demographics of refugees and/or immigrants 
who were impacted/benefited from the program. 
 
10.7.4 Financial Reporting 
 
Contractor shall maintain a financial account of financial activities related to the 
contract, and shall provide a financial statement reporting in U.S. dollars, all

SERIAL 230093-RFP 
 
expenditures of County awarded grant funds and any income earned on those 
funds on a quarterly basis (County fiscal year). The financial statement should 
include County funds received and expended under this grant during the period 
covered by the report. The financial statement will be prepared from books and 
records maintained on a fund accounting (cash) basis. Only expenditures made in 
support of the grant purposes should be charged against the grant, and records 
should be maintained of such expenditures made in support of the grant adequate 
to enable the auditing of such funds on a quarterly basis. 
 
10.8 
PROJECT COMPLETION REPORTING 
 
10.8.1 Contractor shall provide the MCHSD with a brief Project Completion Report (no 
more than one page) after the contractor’s project is completed. The Project 
Completion Report shall be due no more than 30 days after the contractor completes 
their awarded project. 
 
10.8.1.1 The Project Completion Report shall include a brief narrative summary 
of what was implemented with grant funds, the total amount of funding 
used, and projected or potential number of refugees and/or immigrants 
who will be impacted/benefited from this project. 
 
10.8.1.2 The Project Completion Report shall be signed by an authorized 
representative of the contractor. 
 
10.9 
RECORD KEEPING 
 
10.9.1 Contractors shall be responsible for maintaining records of receipts and 
expenditures, clients served, services provided, and locations served for all 
activities performed using grant funds. Such records include, but are not limited to: 
 
10.9.1.1 Financial statement of all expenditures of grant funds and any income 
earned on those funds. 
 
10.9.1.2 Records of receipts and expenditures that were paid for by the grant. 
 
10.9.1.3 A grant program plan, including any additional requirements. 
 
10.9.1.4 Documentation of any program plan reviews and updates. 
 
10.9.1.5 Documentation of the services provided in accordance with the grant 
 
10.9.1.6 Contractor shall maintain all records in an accurate and organized 
manner and keep all records in a secure location. 
 
10.10 
CONTRACT COMPLIANCE MONITORING/AUDITING 
 
10.10.1 The County will monitor the contractor's compliance with, and performance under, 
the terms and conditions of the contract and the applicable federal regulations. On-
site visits for compliance monitoring may be made by the County and its grantor 
agencies (or both the County and its grantor agencies) at any time during the 
contractor's normal business hours, announced or unannounced. During an on-
site visit, the contractor shall make all of its records and accounts related to work 
performed or services provided under the contract are available to the County for 
inspection and copying. 
 
10.10.2 The County will request information for fiscal monitoring/audit per Office of 
Management and Budget (OMB) Uniform Guidance 2 C.F.R. § 200, to include: 
 
10.10.2.1 
Financial Management 2 C.F.R. § 200.302

SERIAL 230093-RFP 
 
 
10.10.2.2 
Internal Controls 2 C.F.R. § 200.303 
 
10.10.2.3 
Bonds 2 C.F.R. § 200.304 
 
10.10.2.4 
Payment and Financial Reporting 2 C.F.R. § 200.305 
 
10.10.2.5 
Cost Sharing or Matching 2 C.F.R. § 200.306 
 
10.10.2.6 
Program Income 2 C.F.R. § 200.307 
 
10.10.2.7 
Revision of Budget and Program Plans 2 C.F.R. § 200.308 
 
10.10.2.8 
Period of Performance 2 C.F.R. § 200.309 
 
10.10.2.9 
Insurance Coverage 2 C.F.R. § 200.310 
 
10.10.2.10 Record Retention and Access 2 C.F.R. §§ 200.334 – 200.338 
 
10.10.2.11 Procurement Standards 2 C.F.R. § 200.318 
 
10.10.2.12 Indirect Costs 2 C.F.R. § 200.414 
 
10.10.2.13 Compensation-Personal Services 2 C.F.R. § 200.430 
 
10.10.2.14 Audit Requirements 2 C.F.R. §§ 200.501-200.517 
 
10.10.3 Contractor may be monitored for fiscal, program delivery and grant compliance 
annually or more often as needed to ensure complete use of grant funds. 
 
10.10.4 If contractor is found to be deficient in any area, contractor shall receive written 
notification of findings and required corrective actions. Contractor shall provide a 
written response outlining corrective actions and steps to ensure findings are 
corrected and resolved to preclude future issues. 
 
11.0 
TERMS AND CONDITIONS 
 
11.1 
INDEMNIFICATION 
 
11.1.1 To the fullest extent permitted by law, and to the extent that claims, damages, 
losses, or expenses are not covered and paid by insurance purchased by the 
contractor, the contractor shall defend, indemnify, and hold harmless the County 
(as Owner), its agents, representatives, officers, directors, officials, and employees 
from and against all claims, damages, losses, and expenses (including, but not 
limited to attorneys' fees, court costs, expert witness fees, and the costs and 
attorneys' fees for appellate proceedings) arising out of, or alleged to have resulted 
from, the negligent acts, errors, omissions, or mistakes of the contractor, a 
subcontractor, anyone directly or indirectly employed by them, or anyone for 
whose acts they may be liable relating to the performance of this contract. 
 
11.1.2 Contractor's duty to defend, indemnify, and hold harmless the County, its agents, 
representatives, officers, directors, officials, and employees shall arise in 
connection with any claim, damage, loss, or expense that is attributable to bodily 
injury, sickness, disease, death, or injury to, impairment of, or destruction of 
tangible property, including loss of use resulting therefrom, caused by negligent 
acts, errors, omissions, or mistakes in the performance of this contract, but only to 
the extent caused by the negligent acts or omissions of the contractor, a 
subcontractor, anyone directly or indirectly employed by them, or anyone for

SERIAL 230093-RFP 
 
whose acts they may be liable, regardless of whether or not such claim, damage, 
loss, or expense is caused in part by a party indemnified hereunder. 
 
11.1.3 The amount and type of insurance coverage requirements set forth herein will in 
no way be construed as limiting the scope of the indemnity in this section. 
 
11.1.4 The scope of this indemnification does not extend to the sole negligence of County. 
 
11.1.5 In the event that this contract is with another government agency, each party (as 
"Indemnitor") agrees to indemnify, defend, and hold harmless the other party (as 
"Indemnitee") from and against any and all claims, losses, liability, costs, or 
expenses (including reasonable attorney's fees) (hereinafter collectively referred 
to as "claims") arising out of the negligent performance of this agreement, but only 
to the extent that such claims which result in vicarious/derivative liability to the 
Indemnitee are caused by the act, omission, negligence, misconduct, or other fault 
of the Indemnitor, its officers, officials, agents, employees, or volunteers.  
 
11.2 
INSURANCE 
 
11.2.1 Contractor, at Contractor’s own expense, shall purchase and maintain, at a 
minimum, the herein stipulated insurance from a company or companies duly 
licensed by the State of Arizona and possessing an AM Best, Inc. category rating 
of B++. In lieu of State of Arizona licensing, the stipulated insurance may be 
purchased from a company or companies, which are authorized to do business in 
the State of Arizona, provided that said insurance companies meet the approval of 
County. The form of any insurance policies and forms must be acceptable to 
County. 
 
11.2.2 All insurance required herein shall be maintained in full force and effect until all 
work or service required to be performed under the terms of the contract is 
satisfactorily completed and formally accepted. Failure to do so may, at the sole 
discretion of County, constitute a material breach of this contract. 
 
11.2.3 In the event that the insurance required is written on a claims-made basis, 
Contractor warrants that any retroactive date under the policy shall precede the 
effective date of this contract and either continuous coverage will be maintained, 
or an extended discovery period will be exercised for a period of two years 
beginning at the time work under this contract is completed. 
 
11.2.4 Contractor’s insurance shall be primary insurance as respects County, and any 
insurance or self-insurance maintained by County shall not contribute to it. 
 
11.2.5 Any failure to comply with the claim reporting provisions of the insurance policies 
or any breach of an insurance policy warranty shall not affect the County’s right to 
coverage afforded under the insurance policies. 
 
11.2.6 The insurance policies may provide coverage that contains deductibles or self-
insured retentions. Such deductible and/or self-insured retentions shall not be 
applicable with respect to the coverage provided to County under such policies. 
Contractor shall be solely responsible for the deductible and/or self-insured 
retention and County, at its option, may require Contractor to secure payment of 
such deductibles or self-insured retentions by a surety bond or an irrevocable and 
unconditional letter of credit. 
 
11.2.7 The insurance policies required by this contract, except Workers’ Compensation 
and Errors and Omissions, shall name County, its agents, representatives, officers, 
directors, officials, and employees as additional insureds.

SERIAL 230093-RFP 
 
11.2.8 The policies required hereunder, except Workers’ Compensation and Errors and 
Omissions, shall contain a waiver of transfer of rights of recovery (subrogation) 
against County, its agents, representatives, officers, directors, officials, and 
employees for any claims arising out of Contractor’s work or service. 
 
11.2.9 If available, the insurance policies required by this contract may be combined with 
Commercial Umbrella Insurance policies to meet the minimum limit requirements. 
If a Commercial Umbrella insurance policy is utilized to meet insurance 
requirements, the Certificate of Insurance shall indicate which lines the 
Commercial Umbrella Insurance covers. 
 
11.2.9.1 Commercial General Liability 
 
Commercial General Liability (CGL) insurance and, if necessary, 
Commercial Umbrella insurance with a limit of not less than $2,000,000 
for each occurrence, $4,000,000 Products/Completed Operations 
Aggregate, and $4,000,000 General Aggregate Limit. The policy shall 
include coverage for premises liability, bodily injury, broad form property 
damage, personal injury, products and completed operations and 
blanket contractual coverage, and shall not contain any provisions which 
would serve to limit third party action over claims. There shall be no 
endorsement or modifications of the CGL limiting the scope of coverage 
for liability arising from explosion, collapse, or underground property 
damage. 
 
11.2.9.2 Automobile Liability 
 
Commercial/Business Automobile Liability insurance with a combined 
single limit for bodily injury and property damage of not less than 
$2,000,000 each occurrence with respect to any of the Contractor’s 
owned, hired, and non-owned vehicles assigned to or used in 
performance of the Contractor’s work or services or use or maintenance 
of the premises under this contract.  
 
11.2.9.3 Workers’ Compensation 
 
11.2.9.3.1 Workers’ compensation insurance to cover obligations 
imposed by Federal and State statutes having jurisdiction of 
Contractor’s employees engaged in the performance of the 
work or services under this contract; and Employer’s 
Liability insurance of not less than $1,000,000 for each 
accident, $1,000,000 disease for each employee, and 
$1,000,000 disease policy limit.  
 
11.2.9.3.2 Contractor, its subcontractors, and sub-subcontractors 
waive all rights against this contract and its agents, officers, 
directors, and employees for recovery of damages to the 
extent these damages are covered by the workers’ 
compensation and Employer’s Liability or Commercial 
Umbrella Liability insurance obtained by Contractor, its 
subcontractors, and its sub-subcontractors pursuant to this 
contract. 
 
11.2.9.4 Sexual Molestation and Physical Abuse 
 
The policy shall be endorsed to include coverage for sexual molestation 
and physical abuse if Contractor shall be providing services that involve 
working with minors and/or vulnerable adults, in which case the 
coverage shall be provided at limits not less than $2,000,000.00 per

SERIAL 230093-RFP 
 
occurrence and $4,000,000.00 aggregate. These limits may be included 
within a General Liability policy, Professional Liability policy or provided 
by separate endorsement with its own limits as required. Contractor 
must provide the following statement on their Certificate(s) of Insurance: 
“Sexual molestation and physical abuse coverage is included.” 
Policies/certificates stating that “Sexual molestation and physical abuse 
coverage is not excluded” do not meet this requirement. 
 
11.2.10 Certificates of Insurance 
 
11.2.10.1 Prior to contract award, Contractor shall furnish the County with valid 
and complete Certificates of Insurance, or formal endorsements as 
required by the contract in the form provided by the County, issued by 
Contractor’s insurer(s), as evidence that policies providing the required 
coverage, conditions and limits required by this contract are in full force 
and effect. Such certificates shall identify this contract number and title. 
 
11.2.10.2 In the event any insurance policy(ies) required by this contract is (are) 
written on a claims-made basis, coverage shall extend for two years past 
completion and acceptance of Contractor’s work or services and as 
evidenced by annual certificates of insurance. 
 
11.2.10.3 If a policy does expire during the life of the Contract, a renewal certificate 
must be sent to County 15 calendar days prior to the expiration date. 
 
11.2.10.4 Certificates of Insurance shall identify Maricopa County as the certificate 
holder as follows: 
 
Maricopa County 
c/o Risk Management 
301 W Jefferson St, Suite 910 
Phoenix, AZ 85003 
 
11.2.11 Cancellation and Expiration Notice 
 
Applicable to all insurance policies required within the insurance requirements of 
this contract, Contractor’s insurance shall not be permitted to expire, be 
suspended, be canceled, or be materially changed for any reason without 30 days 
prior written notice to Maricopa County. Contractor must provide to Maricopa 
County, within two business days of receipt, if they receive notice of a policy that 
has been or will be suspended, canceled, materially changed for any reason, has 
expired, or will be expiring. Such notice shall be sent directly to Maricopa County 
Office of Procurement Services and shall be mailed, or hand delivered to 301 W. 
Jefferson St. Suite 700, Phoenix, AZ 85003, or emailed to the procurement officer 
noted in the solicitation. 
 
11.3 
FORCE MAJEURE 
 
11.3.1 Neither party shall be liable for failure of performance, nor incur any liability to the 
other party on account of any loss or damage resulting from any delay or failure to 
perform all or any part of this contract, if such delay or failure is caused by events, 
occurrences, or causes beyond the reasonable control and without negligence of 
the parties. Such events, occurrences, or causes include, but are not limited to, 
acts of God/nature (including fire, flood, earthquake, storm, hurricane, or other 
natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is 
declared or not), civil war, riots, rebellion, revolution, insurrection, military or 
usurped power or confiscation, terrorist activities, nationalization, government 
sanction, lockout, blockage, embargo, labor dispute, strike, and interruption or 
failure of electricity or telecommunication service, and pandemic.

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11.3.2 Each party, as applicable, shall give the other party notice of its inability to perform 
and particulars in reasonable detail of the cause of the inability. Each party must 
use best efforts to remedy the situation and remove, as soon as practicable, the 
cause of its inability to perform or comply. 
 
11.3.3 The party asserting Force Majeure as a cause for non-performance shall have the 
burden of proving that reasonable steps were taken to minimize delay or damages 
caused by foreseeable events, that all non-excused obligations were substantially 
fulfilled, and that the other party was timely notified of the likelihood or actual 
occurrence which would justify such an assertion, so that other prudent 
precautions could be contemplated. 
 
11.4 
ORDERING AUTHORITY 
 
Any request for purchase shall be accompanied by a valid purchase order issued by a 
County department or directed by a Certified Agency Procurement Aid (CAPA) with a 
purchase card for payment. 
 
11.5 
PROCUREMENT CARD ORDERING CAPABILITY 
 
County may opt to use a procurement card (Visa or Master Card) to make payment for 
orders under this contract. 
 
11.6 
NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION 
 
This contract does not guarantee any minimum or maximum purchases will be made. 
Orders will only be placed under this contract when the County identifies a need and proper 
authorization and documentation have been approved. 
 
11.7 
PURCHASE ORDERS 
 
11.7.1 County reserves the right to cancel purchase orders within a reasonable period of 
time after issuance. Should a purchase order be canceled, the County agrees to 
reimburse the Contractor for actual and documentable costs incurred by the 
Contractor in response to the purchase order. The County will not reimburse the 
Contractor for any costs incurred after receipt of County notice of cancellation, or 
for lost profits, or for shipment of product prior to issuance of purchase order. 
 
11.7.2 Contractor agrees to accept verbal notification of cancellation of purchase orders 
from the County procurement officer with written notification to follow. Contractor 
specifically acknowledges to be bound by this cancellation policy. 
 
11.8 
BACKGROUND CHECK 
 
Respondents may be required to pass multiple background checks (e.g. Sheriff’s Office, 
County Attorney's Office, Courts, as well as Maricopa County general government) to 
determine if the respondent is acceptable to do business with the County. This applies to, 
but is not limited to, the company, subcontractors, and employees, and the failure to pass 
these checks shall deem the respondent non-responsible. 
 
11.9 
SUSPENSION OF WORK 
 
The procurement officer may order the Contractor, in writing, to suspend, delay, or interrupt 
all or any part of the work of this contract for the period of time that the procurement officer 
determines appropriate for the convenience of the County. No adjustment shall be made 
under this clause for any suspension, delay, or interruption to the extent that performance 
would have been so suspended, delayed, or interrupted by any other cause, including the 
fault or negligence of the Contractor. No request for adjustment under this clause shall be

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granted unless the claim, in an amount stated, is asserted in writing as soon as practicable 
after the termination of the suspension, delay, or interruption, but not later than the date of 
final payment under the contract. 
 
11.10 
STOP WORK ORDER 
 
11.10.1 The procurement officer may, at any time, by written order to the Contractor, 
require the Contractor to stop all, or any part, of the work called for by this contract 
for a period of 90 calendar days after the order is delivered to the Contractor, and 
for any further period to which the parties may agree. The order shall be specifically 
identified as a stop work order issued under this clause. Upon receipt of the order, 
the Contractor shall immediately comply with its terms and take all reasonable 
steps to minimize the incurrence of costs allocable to the work covered by the order 
during the period of work stoppage. Within a period of 90 calendar days after a 
stop work order is delivered to the Contractor, or within any extension of that period 
to which the parties shall have agreed, the procurement officer shall either: 
 
11.10.1.1 cancel the stop work order; or  
 
11.10.1.2 terminate the work covered by the order as provided in the Termination 
for Default or the Termination for Convenience clause of this contract. 
 
11.10.1.3 The procurement officer may make an equitable adjustment in the 
delivery schedule and/or contract price, and the contract shall be 
modified, in writing, accordingly, if the Contractor demonstrates that the 
stop work order resulted in an increase in costs to the Contractor 
 
11.11 
TERMINATION FOR CONVENIENCE 
 
Maricopa County may terminate the resultant contract for convenience by providing 60 
calendar days advance notice to the Contractor. 
 
11.12 
TERMINATION FOR DEFAULT 
 
11.12.1 The County may, by written Notice of Default to the Contractor, terminate this 
contract in whole or in part if the Contractor fails to: 
 
11.12.1.1 deliver the supplies or to perform the services within the time specified 
in this contract or any extension;  
 
11.12.1.2 make progress, so as to endanger performance of this contract; or 
 
11.12.1.3 perform any of the other provisions of this contract. 
 
11.12.2 The County’s right to terminate this contract under these subparagraphs may be 
exercised if the Contractor does not cure such failure within 10 business days (or 
more if authorized in writing by the County) after receipt of a Notice to Cure from 
the procurement officer specifying the failure. 
 
11.13 
PERFORMANCE 
 
It shall be the Contractor’s responsibility to meet the proposed performance requirements. 
Maricopa County reserves the right to obtain services on the open market in the event the 
Contractor fails to perform, and any price differential will be charged against the Contractor. 
 
11.14 
ACCEPTANCE 
 
Upon completion of services, service delivery shall be deemed accepted and the warranty 
period shall begin when the department has deemed all service/work completed, including

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but not limited to, any inspection, repair, installation, design, development, deployment, 
operation, and initial training (as applicable). Additionally, all documentation shall be 
completed prior to final acceptance. 
 
11.15 
CONTRACTOR EMPLOYEE MANAGEMENT 
 
11.15.1 Contractor shall endeavor to maintain the personnel proposed in their proposal 
throughout the performance of this contract. 
 
11.15.2 If Contractor personnel’s employment status changes, Contractor shall provide 
County a list of proposed replacements with equivalent or greater experience. 
 
11.15.3 Under no circumstances shall the implementation schedule to be impacted by a 
personnel change on the part of the Contractor. 
 
11.15.4 Contractor shall not reassign any key personnel identified in their proposal without 
the express consent of the County. 
 
11.15.5 County reserves the right to immediately remove from its premises any Contractor 
personnel it determines to be a risk to County operations. 
 
11.15.6 County reserves the right to request the replacement of any Contractor personnel 
at any time, for any reason. 
 
11.16 
WARRANTY OF SERVICES 
 
11.16.1 The Contractor warrants that all services provided hereunder will conform to the 
requirements of the contract, including all descriptions, specifications, and 
attachments made a part of this contract. County’s acceptance of services or 
goods provided by the Contractor shall not relieve the Contractor from its 
obligations under this warranty. 
 
11.16.2 In addition to its other remedies, County may, at the Contractor's expense, require 
prompt correction of any services failing to meet the Contractor's warranty herein. 
Services corrected by the Contractor shall be subject to all the provisions of this 
contract in the manner and to the same extent as services originally furnished 
hereunder. 
 
11.17 
INSPECTION OF SERVICES 
 
11.17.1 The Contractor shall provide and maintain an inspection system acceptable to 
County covering the services under this contract. Complete records of all 
inspection work performed by the Contractor shall be maintained and made 
available to County during contract performance and for as long afterwards as the 
contract requires. 
 
11.17.2 County has the right to inspect and test all services called for by the contract, to 
the extent practicable at all times and places during the term of the contract. 
County shall perform inspections and tests in a manner that will not unduly delay 
the work. 
 
11.17.3 If any of the services do not conform to contract requirements, County may require 
the Contractor to perform the services again in conformity with contract 
requirements, at no cost to the County. When the defects in services cannot be 
corrected by re-performance, County may: 
 
11.17.3.1 require the Contractor to take necessary action to ensure that future 
performance conforms to contract requirements; and

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11.17.3.2 reduce the contract price to reflect the reduced value of the services 
performed. 
 
11.17.4 If the Contractor fails to promptly perform the services again or to take the 
necessary action to ensure future performance in conformity with contract 
requirements, County may: 
 
11.17.4.1 by contract or otherwise, perform the services and charge to the 
Contractor, through direct billing or through payment reduction, any cost 
incurred by County that is directly related to the performance of such 
service; or 
 
11.17.4.2 terminate the contract for default. 
 
11.18 
USAGE REPORT 
 
The Contractor shall furnish the County a usage report, upon request, delineating the 
acquisition activity governed by the contract. The format of the report shall be approved by 
the County and shall disclose the quantity and dollar value of each contract item by 
individual unit of measure. 
 
11.19 
STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST 
 
Notice is given that, pursuant to A.R.S. § 38-511, the County may cancel any contract 
without penalty or further obligation within three years after execution of the contract, if any 
person significantly involved in initiating, negotiating, securing, drafting, or creating the 
contract on behalf of the County is at any time, while the contract or any extension of the 
contract is in effect, an employee or agent of any other party to the contract in any capacity 
or consultant to any other party of the contract with respect to the subject matter of the 
contract. Additionally, pursuant to A.R.S. § 38-511, the County may recoup any fee or 
commission paid or due to any person significantly involved in initiating, negotiating, 
securing, drafting, or creating the contract on behalf of the County from any other party to 
the contract arising as the result of the contract. 
 
11.20 
OFFSET FOR DAMAGES 
 
In addition to all other remedies at Law or Equity, the County may offset from any money 
due to the Contractor any amounts Contractor owes to the County for damages resulting 
from breach or deficiencies in performance of the contract. 
 
11.21 
SUBCONTRACTING 
 
11.21.1 The Contractor may not assign to another Contractor or subcontract to another 
party for performance of the terms and conditions hereof without the written 
consent of the County. All correspondence authorizing subcontracting must 
reference the bid serial number and identify the job or project. 
 
11.21.2 The subcontractor’s rate for the job shall not exceed that of the prime Contractor’s 
rate, as bid in the pricing section, unless the prime Contractor is willing to absorb 
any higher rates. The subcontractor’s invoice shall be invoiced directly to the prime 
Contractor, who in turn shall pass-through the costs to the County, without mark-
up. A copy of the subcontractor’s invoice must accompany the prime Contractor’s 
invoice. 
 
11.22 
AMENDMENTS 
 
All amendments to this contract shall be in writing and approved/signed by both parties. 
Maricopa County Office of Procurement Services shall be responsible for approving all 
amendments for Maricopa County.

SERIAL 230093-RFP 
 
 
11.23 
ADDITIONS/DELETIONS OF REQUIREMENTS 
 
The County reserves the right to add and/or delete materials and services to a contract. If 
a service requirement is deleted, payment to the Contractor will be reduced proportionately 
to the amount of service reduced in accordance with the bid price. If additional materials 
or services are required from a contract, prices for such additions will be negotiated 
between the Contractor and the County. 
 
11.24 
RIGHTS IN DATA 
 
11.24.1 The County shall have the use of data and reports resulting from a contract without 
additional cost or other restriction except as may be established by law or 
applicable regulation. Each party shall supply to the other party, upon request, any 
available information that is relevant to a contract and to the performance 
thereunder. 
 
11.24.2 Data, records, reports, and all other information generated for the County by a third 
party as the result of a contract are the property of the County and shall be provided 
in a format designated by the County or shall be and remain accessible to the 
County into perpetuity. 
 
11.25 
ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR 
OTHER REVIEW 
 
11.25.1 In accordance with Section MC1-372 of the Maricopa County Procurement Code, 
the Contractor agrees to retain (physical or digital copies of) all books, records, 
accounts, statements, reports, files, and other records and back-up documentation 
relevant to this contract for six years after final payment or until after the resolution 
of any audit questions, which could be more than six years, whichever is longest. 
The County, Federal or State auditors and any other persons duly authorized by 
the department shall have full access to and the right to examine, copy, and make 
use of, any and all said materials. 
 
11.25.2 If the Contractor’s books, records, accounts, statements, reports, files, and other 
records and back-up documentation relevant to this contract are not sufficient to 
support and document that requested services were provided, the Contractor shall 
reimburse Maricopa County for the services not so adequately supported and 
documented. 
 
11.26 
AUDIT DISALLOWANCES 
 
If at any time it is determined by the County that a cost for which payment has been made 
is a disallowed cost, the County shall notify the Contractor in writing of the disallowance. 
The course of action to address the disallowance shall be at sole discretion of the County, 
and may include either an adjustment to future invoices, request for credit, request for a 
check, or a deduction from current invoices submitted by the Contractor equal to the 
amount of the disallowance, or to require reimbursement forthwith of the disallowed amount 
by the Contractor by issuing a check payable to Maricopa County. 
 
11.27 
STRICT COMPLIANCE 
 
Acceptance by County of a performance that is not in strict compliance with the terms of 
the contract shall not be deemed to be a waiver of strict compliance with respect to all other 
terms of the contract. 
11.28 
VALIDITY 
 
The invalidity, in whole or in part, of any provision of this contract shall not void or affect 
the validity of any other provision of the contract.

SERIAL 230093-RFP 
 
 
11.29 
SEVERABILITY 
 
The removal, in whole or in part, of any provision of this contract shall not void or affect the 
validity of any other provision of this contract. 
 
11.30 
RELATIONSHIPS 
 
11.30.1 In the performance of the services described herein, the Contractor shall act solely 
as an independent Contractor, and nothing herein or implied herein shall at any 
time be construed as to create the relationship of employer and employee, co-
employee, partnership, principal and agent, or joint venture between the County 
and the Contractor. 
 
11.30.2 The County reserves the right of final approval on proposed staff. Also, upon 
request by the County, the Contractor will be required to remove any employees 
working on County projects and substitute personnel based on the discretion of 
the County within two business days, unless a different time period was previously 
approved by the County. 
 
11.31 
NON-DISCRIMINATION 
 
Contractor agrees to comply with all provisions and requirements of Arizona Executive 
Order 2009-09, including flow down of all provisions and requirements to any 
subcontractors. Executive Order 2009-09 supersedes Executive Order 99-4 and amends 
Executive Order 75-5 and is hereby incorporated into this contract as if set forth in full 
herein. During the performance of this contract, Contractor shall not discriminate against 
any employee, client, or any other individual in any way because of that person’s age, race, 
creed, color, religion, sex, disability, or national origin. (Arizona Executive Order 2009-09 
can be viewed at https://apps.azsos.gov/public_services/register/2009/46/governor.pdf). 
 
11.32 
WRITTEN CERTIFICATION PURSUANT to A.R.S. § 35-393.01 
 
If vendor engages in for-profit activity and has 10 or more employees, and if this agreement 
has a value of $100,000 or more, vendor certifies it is not currently engaged in, and agrees 
for the duration of this agreement to not engage in, a boycott of goods or services from 
Israel. This certification does not apply to a boycott prohibited by 50 U.S.C. § 4842 or a 
regulation issued pursuant to 50 U.S.C. § 4842. 
 
11.33 
CERTIFICATION REGARDING DEBARMENT AND SUSPENSION 
 
11.33.1 The undersigned (authorized official signing on behalf of the Contractor) certifies 
to the best of his or her knowledge and belief that the Contractor, its current 
officers, and directors: 
 
11.33.1.1 are not presently debarred, suspended, proposed for debarment, 
declared ineligible, or voluntarily excluded from being awarded any 
contract or grant by any United States department or agency or any 
state, or local jurisdiction; 
 
11.33.1.2 have not within a three-year period preceding this contract: 
 
11.33.1.2.1 been convicted of fraud or any criminal offense in 
connection with obtaining, attempting to obtain, or as the 
result of performing a government entity (Federal, State or 
local) transaction or contract; or 
 
11.33.1.2.2 been convicted of violation of any Federal or State antitrust 
statutes or conviction for embezzlement, theft, forgery,

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bribery, falsification or destruction of records, making false 
statements, or receiving stolen property regarding a 
government entity transaction or contract; 
 
11.33.1.3 are not presently indicted or criminally charged by a government entity 
(Federal, State or local) with commission of any criminal offenses in 
connection with obtaining, attempting to obtain, or as the result of 
performing a government entity public (Federal, State or local) 
transaction or contract; 
 
11.33.1.4 are not presently facing any civil charges from any governmental entity 
regarding obtaining, attempting to obtain, or from performing any 
governmental entity contract or other transaction; and  
 
11.33.1.5 have not within a three-year period preceding this contract had any 
public transaction (Federal, State or local) terminated for cause or 
default. 
 
11.33.2 If any of the above circumstances described in the paragraph are applicable to 
the entity submitting a bid for this requirement, include with your bid an 
explanation of the matter including any final resolution. 
 
11.33.3 The Contractor shall include, without modification, this clause in all lower tier 
covered transactions (i.e. transactions with subcontractors or sub-subcontractors) 
and in all solicitations for lower tier covered transactions related to this contract. 
If this clause is applicable to a subcontractor or sub-subcontractor, the Contractor 
shall include the information required by this clause with their bid. 
 
11.34 
VERIFICATION REGARDING COMPLIANCE WITH A.R.S. § 41-4401 AND FEDERAL 
IMMIGRATION LAWS AND REGULATIONS 
 
11.34.1 By entering into the contract, the Contractor warrants compliance with the 
Immigration and Nationality Act (INA using E-Verify) and all other Federal 
immigration laws and regulations related to the immigration status of its employees 
and A.R.S. § 23-214(A). The Contractor shall obtain statements from its 
subcontractors certifying compliance and shall furnish the statements to the 
procurement officer upon request. These warranties shall remain in effect through 
the term of the contract. The Contractor and its subcontractors shall also maintain 
Employment Eligibility Verification forms (I-9) as required by the Immigration Reform 
and Control Act of 1986, as amended from time to time, for all employees performing 
work under the contract and verify employee compliance using the E-Verify system 
and shall keep a record of the verification for the duration of the employee’s 
employment or at least three years, whichever is longer. I-9 forms are available for 
download at www.uscis.gov. 
 
11.34.2 The County retains the legal right to inspect documents of Contractor and 
subcontractor employees performing work under this contract to verify compliance 
with paragraph 11.34.1 of this section. Contractor and subcontractor shall be given 
reasonable notice of the County’s intent to inspect and shall make the documents 
available at the time and date specified. Should the County suspect or find that the 
Contractor or any of its subcontractors are not in compliance, the County will 
consider this a material breach of the contract and may pursue any and all remedies 
allowed by law, including, but not limited to: suspension of work, termination of the 
contract for default, and suspension and/or debarment of the Contractor. All costs 
necessary to verify compliance are the responsibility of the Contractor. 
 
11.35 
CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO 
INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS

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11.35.1 The parties agree that this contract and employees working on this contract will be 
subject to the Contractor Employee Whistleblower Protections established by Title 
41 U.S.C. § 4712 and Section 3.908 of the Federal Acquisition Regulation. 
 
11.35.2 Contractor shall inform its employees in writing, in the predominant language of 
the workforce, of employee whistleblower rights and protections under 41 U.S.C. 
§ 4712, as described in Section 3.908 of the Federal Acquisition Regulation. 
Documentation of such employee notification must be kept on file by Contractor 
and copies provided to County upon request. 
 
11.35.3 Contractor shall insert the substance of this clause, including this paragraph, in all 
subcontracts over the simplified acquisition threshold ($250,000 as of fiscal year 
2018). 
 
11.36 
CONTRACTOR LICENSE REQUIREMENT 
 
11.36.1 The Contractor shall procure all permits, insurance, and licenses, and pay the 
charges and fees necessary and incidental to the lawful conduct of his/her 
business, and as necessary complete any requirements, by any and all 
governmental or non-governmental entities as mandated to maintain compliance 
with and remain in good standing. The Contractor shall keep fully informed of 
existing and future trade or industry requirements, and Federal, State, and local 
laws, ordinances, and regulations which in any manner affect the fulfillment of a 
contract and shall comply with the same. Contractor shall immediately notify both 
the Office of Procurement Services and the department of any and all changes 
concerning permits, insurance, or licenses. 
 
11.36.2 Contractor furnishing finished products, materials, or articles of merchandise that 
will require installation or attachment as part of the contract shall possess any 
licenses required. Contractor is not relieved of its obligation to obtain and possess 
the required licenses by subcontracting of the labor portion of the contract. 
Contractors are advised to contact the Arizona Registrar of Contractors, Chief of 
Licensing, to ascertain licensing requirements for a particular contract. Contractor 
shall identify which license(s), if any, the Registrar of Contractors requires for 
performance of the contract. 
 
11.37 
UNIQUE ENTITY IDENTIFIER (UEI) AND SYSTEM FOR AWARD MANAGEMENT 
REGISTRATION 
 
All contractors that receive federal funding must have a UEI number through 
https://sam.gov/content/entity-registration. Contractor must also remain current with the 
System for Award Management www.sam.gov throughout the term of the contract. 
 
11.38 
UNIFORM ADMINISTRATIVE REQUIREMENTS 
 
By entering into a contract, the contractor agrees to comply with all applicable provisions 
of 
Title 2, 
Subtitle A, 
Chapter II, 
Part 
200—UNIFORM ADMINISTRATIVE 
REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL 
AWARDS contained in Title 2 C.F.R. § 200 et seq. 
 
11.39 
RELIGIOUS ACTIVITIES 
 
The contractor agrees that costs, planned or claimed, including costs incurred, shall not 
include any expense for any religious activity. 
 
11.40 
POLITICAL ACTIVITY PROHIBITED 
 
None of the funds, materials, property, or services contributed by the County or the 
contractor under the agreement shall be used in the performance of this agreement for any

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partisan political activity, or to further the election or defeat of any candidate for public 
office. 
 
11.41 
EQUAL EMPLOYMENT OPPORTUNITY 
 
11.41.1 The contractor shall not discriminate against any employee or applicant for 
employment because of race, age, disability, color, religion, sex, or national origin. 
The contractor shall take affirmative action to ensure applicants are employed and 
that employees are treated during employment without regard to their race, age, 
disability, color, religion, sex, or national origin. Such action shall include but is not 
limited to the following: employment, upgrading, demotion or transfer, recruitment, 
or recruitment advertising, lay-off or termination, rates of pay or other forms of 
compensation, and selection for training, including apprenticeship. 
 
11.41.2 Contractor shall comply with the following provisions: 
 
11.41.2.1 
Title VI and VII of the Civil Rights Act of 1964, as amended (42 U.S.C. 
§§ 2000a, et seq.); 
 
11.41.2.2 
The Rehabilitation Act of 1973, as amended (29 U.S.C. §§ 701, et seq.); 
 
11.41.2.3 
The Age Discrimination in Employment Act of 1967, as amended 
(29 U.S.C. §§ 621, et seq.); 
 
11.41.2.4 
The Americans With Disabilities Act of 1990 (42 U.S.C. §§ 12101, et 
seq.); and Arizona Executive Order 2009-09, as amended, et seq. 
which mandates that all persons shall have equal access to 
employment opportunities. 
 
11.41.2.5 
Contractor understands that the United States has the right to seek 
judicial enforcement of this assurance. 
 
11.42 
CERTIFICATION REGARDING LOBBYING 
 
11.42.1 Contractor certifies, to the best of their knowledge and belief, that: 
 
11.42.1.1 No federal appropriated funds have been paid or will be paid, by or on 
behalf of the Contractor, to any person for influencing or attempting to 
influence an officer or employee of any agency. This applies to a 
Member of Congress, an officer or employee of Congress, or an 
employee of a Member of Congress in connection with the awarding of 
any federal contract, the making of any federal grant. Including the 
making of any federal, loan the entering into of any cooperative 
agreement, and the extension, continuation, renewal, amendment, or 
modification of any federal contract, grant, loan, or cooperative 
agreement. 
 
11.42.2 If any funds other than federal appropriated funds, have been paid or will be paid 
to any person for influencing or attempting to influence an officer or employee of 
any agency, member of Congress, an officer or employee of Congress, or an 
employee of a member of Congress in connection with this federal contract, grant, 
loan, or cooperative agreement, the undersigned shall complete and submit 
Standard Form-LLL, “Disclosure Form to Report Lobbying,” in accordance with its 
instructions. 
 
11.42.3 Contractor shall include Lobbying Certification language in the award documents 
for all subcontractors (including sub-grants, and contract under grants, loans, and 
cooperative agreements) and that all sub-recipients shall certify and disclose 
accordingly.

SERIAL 230093-RFP 
 
 
11.42.3.1 The Lobbying Certification is a material representation of fact upon 
which reliance was placed when this transaction is made or entered into. 
Submission of this certification is prerequisite for making or entering into 
this transaction imposed by section 1352, Title 31, U.S. Code. Any 
successful proposer(s) who fail to file the required certification shall be 
subject to a civil penalty of not less than $10,000.00 and not more than 
$100,000.00 for each such failure. 
 
11.43 
CLEAN AIR ACT & CLEAN WATER ACT 
 
Contractor must comply with all applicable standards, orders, or requirements issued under 
section 306 of the Clean Air Act (42 U.S.C. 1857(h), section 508 of the Clean Water Act 
(33 U.S.C. 1368) Executive Order 11738, and Environmental Protection Agency 
regulations (40 CFR part 15). 
 
11.44 
ENERGY POLICY AND CONSERVATION ACT 
 
Contractor must adhere to the standards and policies relating to energy efficiency, which 
are contained in the State energy conservation plan issued in compliance with the Energy 
Policy and Conservation Act (Pub. L. 94-163, 89 Stat.871). 
 
11.45 
INFLUENCE 
 
11.45.1 As prescribed in MC1-1203 of the Maricopa County Procurement Code, any effort 
to influence an employee or agent to breach the Maricopa County Ethical Code of 
Conduct or any ethical conduct, may be grounds for disbarment or suspension 
under MC1-902. 
 
11.45.2 An attempt to influence includes, but is not limited to: 
 
11.45.2.1 A person offering or providing a gratuity, gift, tip, present, donation, 
money, entertainment or educational passes or tickets, or any type of 
valuable contribution or subsidy that is offered or given with the intent to 
influence a decision, obtain a contract, garner favorable treatment, or 
gain favorable consideration of any kind. 
 
11.45.3 If a person attempts to influence any employee or agent of Maricopa County, the 
chief procurement officer, or his designee, reserves the right to seek any remedy 
provided by the Maricopa County Procurement Code, any remedy in equity or in 
the law, or any remedy provided by this contract.  
 
11.46 
CONFIDENTIAL INFORMATION 
 
11.46.1 Any information obtained in the course of performing this contract may include 
information that is proprietary or confidential to the County. This provision 
establishes the Contractor’s obligation regarding such information. 
 
11.46.2 The Contractor shall establish and maintain procedures and controls that are 
adequate to assure that no information contained in its records and/or obtained 
from the County or from others in carrying out its functions (services) under the 
contract shall be used by or disclosed by it, its agents, officers, or employees, 
except as required to efficiently perform duties under the contract. The Contractor’s 
procedures and controls, at a minimum, must be the same procedures and controls 
it uses to protect its own proprietary or confidential information. If, at any time 
during the duration of the contract, the County determines that the procedures and 
controls in place are not adequate, the Contractor shall institute any new and/or 
additional measures requested by the County within 15 business days of the 
written request to do so.

SERIAL 230093-RFP 
 
 
11.46.3 Any requests to the Contractor for County proprietary or confidential information 
shall be referred to the County for review and approval, prior to any dissemination. 
 
11.47 
PUBLIC RECORDS 
 
Under Arizona law, all offers submitted and opened are public records and must be 
retained by the County at the Maricopa County Office of Procurement Services. Offers shall 
be open to public inspection and copying after contract award and execution, except for 
such offers or sections thereof determined to contain proprietary or confidential information 
by the Office of Procurement Services. If an offeror believes that information in its offer or 
any resulting contract should not be released in response to a public record request, under 
Arizona law, the offeror shall indicate the specific information deemed confidential or 
proprietary and submit a statement with its offer detailing the reasons that the information 
should not be disclosed. Such reasons shall include the specific harm or prejudice which 
may arise from disclosure. The records manager of the Office of Procurement Services 
shall determine whether the identified information is confidential pursuant to the Maricopa 
County Procurement Code. 
 
11.48 
INTEGRATION 
 
This contract represents the entire and integrated agreement between the parties and 
supersedes 
all 
prior 
negotiations, 
proposals, 
communications, 
understandings, 
representations, or agreements, whether oral or written, expressed, or implied. 
 
11.49 
UNIFORM ADMINISTRATIVE REQUIREMENTS 
 
By entering into this contract, the Contractor agrees to comply with all applicable provisions 
of 
Title 
2, 
Subtitle 
A, 
Chapter 
II, 
Part 
200—UNIFORM 
ADMINISTRATIVE 
REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL 
AWARDS contained in Title 2 C.F.R. § 200 et seq. 
 
11.50 
GOVERNING LAW 
 
This contract shall be governed by the laws of the State of Arizona. Venue for any actions 
or lawsuits involving this contract will be in Maricopa County Superior Court, Phoenix, 
Arizona. 
 
11.51 
FORCED LABOR 
 
11.51.1 By submitting a bid for this solicitation and/or entering into a contract as a result of 
this solicitation, contractor agrees to comply with all applicable portions of Arizona 
Revised Statutes Section 35-394. Contracting; procurement; prohibition; written 
certification; remedy; termination; exception; definitions. 
 
11.51.2 Contractor certifies that it does not currently, and agrees for the duration of the 
contract, that it will not use:  
 
11.51.2.1 The forced labor of ethnic Uyghurs in the People’s Republic of China. 
 
11.51.2.2 Any goods or services produced by the forced labor of ethnic Uyghurs 
in the People’s Republic of China.  
 
11.51.2.3 Any contractors, subcontractors or suppliers that use the forced labor or 
any good or services produced by the forced labor of ethnic Uyghurs in 
the People’s Republic of China. 
 
11.51.3 If contractor becomes aware during the term of the agreement that contractor is 
not in compliance with this paragraph, the contractor shall notify the County within

SERIAL 230093-RFP 
five business days after becoming aware of the noncompliance. If the contractor 
fails to provide a written certification to the County that the contractor has remedied 
the noncompliance within 180 days after notifying the County of its noncompliance, 
then the agreement terminates, except that if the agreement termination date 
occurs before the end the 180 day period, the agreement terminates on the 
agreement termination date. 
11.52 
PRICES 
Contractor warrants that prices extended to County under this contract are no higher than 
those paid by any other customer for these or similar services. 
11.53 
ORDER OF PRECEDENCE 
In the event of a conflict in the provisions of this contract and Contractor’s license 
agreement, if applicable, the terms of this contract shall prevail. 
11.54 
INCORPORATION OF DOCUMENTS 
11.54.1 The following are to be attached to and made part of this Contract: 
11.54.1.1 Exhibit A – Vendor Information and Itemized Budget 
11.54.1.2 Exhibit B – Scope of Work 
11.54.1.3 Exhibit C – Office of Procurement Services Contractor Travel and Per 
Diem Policy 
11.54.1.4 Exhibit D – Negotiated Indirect Cost Rate Agreement (NICRA) 
11.55 
NOTICES 
All notices given pursuant to the terms of this contract shall be addressed to: 
For County: 
Maricopa County 
Office of Procurement Services 
301 W. Jefferson St. Suite 700 
Phoenix, Arizona 85003-1647 
For Contractor: 
International Rescue Committee 
4425 W Olive Avenue #400 
Glendale, AZ 85320 
11.56 
INQUIRIES 
11.56.1 Administrative telephone/email inquiries shall be addressed to: 
ELIZABETH KUTTNER, PROCUREMENT OFFICER 
TELEPHONE: (602) 506-0099  
elizabeth.kuttner@maricopa.gov 
11.56.2 Inquiries may be submitted by telephone but must be followed up in writing. No 
oral communication is binding on Maricopa County.

SERIAL 230093-RFP 
IN WITNESS WHEREOF, this contract is executed on the date set forth above. 
INTERNATIONAL RESCUE COMMITTEE 
AUTHORIZED SIGNATURE 
PRINTED NAME AND TITLE 
ADDRESS 
DATE 
MARICOPA COUNTY 
CHAIRMAN, BOARD OF SUPERVISORS 
DATE 
ATTESTED: 
CLERK OF THE BOARD 
DATE 
APPROVED AS TO FORM: 
DEPUTY COUNTY ATTORNEY  
DATE 
Oscar Raposo, Chief Financial Officer
122. E 42nd ST, 12th Fl. New York, NY 10168
4/6/2023

EXHIBIT A: VENDOR INFORMATION AND ITEMIZED SERVICE BUDGET 
COMPANY NAME: 
International Rescue Committee 
DOING BUSINESS AS (dba): 
https://www.rescue.org/united-states/phoenix-az 
MAILING ADDRESS: 
4425 W Olive Ave #400 Glendale, AZ 85320 
REMIT TO ADDRESS: 
4425 W Olive Ave #400 Glendale, AZ 85320 
TELEPHONE NUMBER: 
6024332440 
FAX NUMBER: 
4425 W Olive Ave #400 
WWW ADDRESS: 
https://www.rescue.org/united-states/phoenix-az 
REPRESENTATIVE NAME: 
Micaela Angle 
REPRESENTATIVE  TELEPHONE NUMBER: 
615-638-4153
REPRESENTATIVE EMAIL ADDRESS 
Micaela.Angle@rescue.org 
UNIQUE ENTITY ID (UEI) FROM SAM.GOV 
H1G7SR89K9E8 
YES 
NO 
REBATE 
WILL ALLOW OTHER GOVERNMENTAL 
ENTITIES TO PURCHASE FROM THIS 
CONTRACT:  
WILL ACCEPT PROCUREMENT CARD FOR 
PAYMENT: 
 NET 0 DAYS 
ITEMIZED BUDGET 
SERVICES BUDGET FOR CONTRACT PERIOD UP TO ONE YEAR 
CONTRACT SERVICE:  
Refugee Services 
RESPONDENT:  International Rescue Committee 
COST 
I. 
PERSONNEL 
Total Salary 
% 
Allocated 
TOTAL 
SHARED 
COUNTY 
Number 
of 
FTE 
for the 
Service 
SERVICE 
COSTS 
COST 
Positions 
Level 
Position Title 
Contract 
Period 
for 
MCHSD 
COST 
(non-
County 
costs, if 
applicable) 
1 
0.1 
Sr. Safety & 
Wellness Program 
Manager 
 $    81,000.00 
10% 
$8,100.00 
$72,900.00 
$8,100.00 
1 
0.6 
Program Supervisor 
 $    55,200.00 
60% 
$33,120.00 
$22,080.00 
$33,120.00 
1 
0.75 
Program 
Coordinator 
 $    51,240.00 
75% 
$38,430.00 
$12,810.00 
$38,430.00 
1 
0.75 
Victim Services 
Caseworker 
 $    46,800.00 
75% 
$35,100.00 
$11,700.00 
$35,100.00 
1 
0.75 
Victim Services 
Caseworker 
 $    46,800.00 
75% 
$35,100.00 
$11,700.00 
$35,100.00 
1 
0.75 
Asylum Caseworker 
 $    46,800.00 
75% 
$35,100.00 
$11,700.00 
$35,100.00

SERIAL 230093-RFP 
1 
0.75 
Asylum Caseworker 
 $    46,800.00 
75% 
$35,100.00 
$11,700.00 
$35,100.00 
1 
0.1 
Clinical Manager 
 $    75,000.00 
10% 
$7,500.00 
$67,500.00 
$7,500.00 
1 
0.75 
Mental Health 
Coordinator 
 $    51,240.00 
75% 
$38,430.00 
$12,810.00 
$38,430.00 
1 
0.75 
Mental Health 
Specialist 
 $    45,000.00 
75% 
$33,750.00 
$11,250.00 
$33,750.00 
1 
0.75 
Mental Health 
Specialist 
 $    45,000.00 
75% 
$33,750.00 
$11,250.00 
$33,750.00 
1 
0.07 
Interpreter Services 
Supervisor  
 $    59,412.00 
7% 
$4,159.00 
$55,253.00 
$4,159.00 
1 
0.5 
Project Manager 
 $    60,000.00 
50% 
$30,000.00 
$30,000.00 
$30,000.00 
0.65 
0.07 
Development 
Director 
 $    86,316.00 
7% 
$3,927.00 
$82,389.00 
$3,927.00 
0.65 
0.07 
Senior Operations 
Manager 
 $    76,332.00 
7% 
$3,473.00 
$72,859.00 
$3,473.00 
0.65 
0.07 
Senior Community 
Engagement & 
Advocacy Mgr 
 $    73,944.00 
7% 
$3,364.00 
$70,580.00 
$3,364.00 
0.65 
0.07 
Grants Manager 
 $    69,684.00 
7% 
$3,171.00 
$66,513.00 
$3,171.00 
0.65 
0.07 
HR Manager 
 $    72,804.00 
7% 
$3,313.00 
$69,491.00 
$3,313.00 
0.65 
0.07 
Finance Manager 
 $    69,120.00 
7% 
$3,145.00 
$65,975.00 
$3,145.00 
0.65 
0.07 
Senior Finance 
Coordinator 
 $    54,756.00 
7% 
$2,491.00 
$52,265.00 
$2,491.00 
3 
0.07 
Finance 
Coordinators 
 $    40,560.00 
7% 
$8,518.00 
$32,042.00 
$8,518.00 
2 
0.07 
Admin Specialist 
 $    40,560.00 
7% 
$5,678.00 
$34,882.00 
$5,678.00 
1 
0.07 
IT & Admin 
Coordinator 
 $    49,848.00 
7% 
$3,489.00 
$46,359.00 
$3,489.00 
1 
0.07 
Receptionist 
 $    40,560.00 
7% 
$2,839.00 
$37,721.00 
$2,839.00 
0.65 
0.07 
Grants Coordinator 
 $    40,752.00 
7% 
$1,854.00 
$38,898.00 
$1,854.00 
12.2 
TOTAL: 
$412,901.00 
$412,901.00 
II.   
EMPLOYEE RELATED EXPENSES 
TOTAL 
COUNTY 
ITEM 
BASIS 
COST 
COST 
ERE 
Fringe benefits 
29.31% 
100% 
$121,021.28 
$121,021.28 
TOTAL: 
$121,021.28 
$121,021.28 
III.   
PROFESSIONAL AND OUTSIDE SERVICES 
TOTAL 
COUNTY 
ITEM 
BASIS 
COST 
COST 
Interpretation 
Interpretation at 
approximately 
$30/hr x 20 hours 
per month for 10 
months 
$30.00 
100% 
$6,000.00 
$6,000.00 
TOTAL: 
$6,000.00 
$6,000.00 
IV. 
TRAVEL 
TOTAL 
COUNTY 
MILEAGE REIMBURSEMENT 
BASIS 
COST 
COST

SERIAL 230093-RFP 
MILEAGE 
REIMBURSEMENT 
Local staff travel at 
93 miles per month 
x 4 staff 
$0.655 
100% 
$2,923.92 
$2,923.92 
TOTAL: 
$2,923.92 
$2,924.00 
V. 
MATERIALS AND SUPPLIES 
TOTAL 
COUNTY 
ITEM 
BASIS 
COST 
COST 
Supplies 
Program Supplies & 
Materials- outreach 
events materials, 
client events, etc. at 
$500 per month for 
10 months 
$500.00 
100% 
$5,000.00 
$5,000.00 
Phone 
3 Employee cell 
phones at $30 per 
month for 12 
months 
$30.00 
100% 
$1,080.00 
$1,080.00 
TOTAL: 
$6,080.00 
$6,080.00 
VI. 
OPERATING SERVICES 
TOTAL 
COUNTY 
ITEM 
BASIS 
COST 
COST 
OPERATING 
SERVICES 
Admin staff local 
travel 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$165.00 
$165.00 
OPERATING 
SERVICES 
Facilities Rental 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$35,513.00 
$35,513.00 
OPERATING 
SERVICES 
Storage Fees 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$294.00 
$294.00 
OPERATING 
SERVICES 
Phone 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$788.00 
$788.00 
OPERATING 
SERVICES 
Internet 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$168.00 
$168.00 
OPERATING 
SERVICES 
Postage, Courier & 
Delivery 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$420.00 
$420.00 
OPERATING 
SERVICES 
General office 
supplies 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$1,092.00 
$1,092.00 
OPERATING 
SERVICES 
IT equipment 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$560.00 
$560.00 
OPERATING 
SERVICES 
Software 
Agreements & 
Maintenance 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$2,100.00 
$2,100.00

SERIAL 230093-RFP 
OPERATING 
SERVICES 
Vehicle insurance 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$3,640.00 
$3,640.00 
OPERATING 
SERVICES 
Printing 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$126.00 
$126.00 
OPERATING 
SERVICES 
Dues & 
Registrations 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$21.00 
$21.00 
OPERATING 
SERVICES 
Recruitment 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$21.00 
$21.00 
OPERATING 
SERVICES 
Background checks 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$21.00 
$21.00 
OPERATING 
SERVICES 
General insurance 
Shared costs 
(direct and not 
duplicative of 
NICRA) 
7% 
$2,940.00 
$2,940.00 
TOTAL: 
$47,869.00 
$47,869.00 
VII. 
EQUIPMENT 
TOTAL 
COUNTY 
ITEM 
BASIS 
COST 
COST 
Computers 
3 Staff laptops 
$1,200.00 
100% 
$3,600.00 
$3,600.00 
TOTAL: 
$3,600.00 
$3,600.00 
TOTAL 
DIRECT COST: 
$600,395.00 
$600,395.28 
VIII. 
INDIRECT 
TOTAL 
COUNTY 
ITEM 
BASIS 
COST 
COST 
ICR 
NICRA 
12.51% of direct 
costs 
100% 
$75,109.00 
$75,109.00 
$0.00 
TOTAL 
INDIRECT 
COST: 
$75,109.00 
$75,109.00 
SUBTOTAL 
ADMIN 
(DIRECT) 
COST: 
$75,109.00 
$75,109.00 
TOTAL 
SERVICE 
COST: 
$675,504.00 
$675,504.28

EXHIBIT B: SCOPE OF WORK 
1.
Proposal
The International Rescue Committee (IRC) in Phoenix, Arizona works with people devastated by conflict and
disaster in the outcome areas of health, safety, education, economic wellbeing, and power. The IRC in Phoenix has 
provided more than 15,000 clients with refugee resettlement services since 1994 as well as services to other 
immigrant populations including asylum seekers, trafficking victims, survivors of torture, victims of crime, 
humanitarian parolees (Afghan, Cuban, Haitian), and others.  
The IRC in Phoenix requests funding from Maricopa County to implement the proposed Refugee Services 
project, Specialized Support Services Project, which will serve a minimum of 100 foreign national (refugees & 
immigrants) victims of crime with comprehensive case management services and specialized psychosocial support 
and will also provide capacity building, education, and outreach to community providers over the 12-month project 
period.  The primary goal of this project is to assist beneficiaries and their families to overcome obstacles and 
achieve economic and social self-sufficiency by increasing access to, and engagement with, services that address 
the housing, social, medical, psychological, employment and legal needs of refugees and immigrants. The proposed 
project will sit within the IRC Phoenix Safety & Wellness department and will strengthen services for foreign national 
(refugees & immigrants) victims of crime, with a strong emphasis in serving asylum seekers, in Maricopa County 
utilizing an integrated, strength-based, and trauma-informed service delivery model. This model centers services on 
recognizing the individual impacts of trauma, building meaningful connections with service providers, promoting 
resiliency, and helping each client reach their fullest potential and achieve their goals of healing and recovery. 
Specialized wellness services will include psychoeducational wellness groups, social adjustment groups, therapeutic 
services, forensic psychological evaluations, and referrals to local service providers, including Maricopa County 
Human Services and Maricopa County Public Health departments. IRC in Phoenix Safety & Wellness leadership, 
caseworkers, coordinators, and specialists will coordinate direct services and referrals to connect foreign national 
victims of crime to quality legal, medical, mental health, social services, housing, and employment services as 
appropriate. Community outreach and education activities will support the goal of this project by building 
community capacity to serve foreign national victims of crime, addressing barriers to accessing services, and 
increasing awareness of the needs of foreign national victims of crime. The proposed project will meet the below 
outcomes and objectives. 
Table 1: Proposed services, outcomes, and objectives 
Activities 
Outcomes 
Objectives 
Timeline 
Provide effective, holistic, 
strengths-based, trauma-
informed, and culturally 
and linguistically 
appropriate direct case 
management services or 
referrals to 100 foreign 
victims of crime by the end 
of the project. 
Increase access to, and 
engagement with, 
trauma informed 
comprehensive case 
management services 
available to foreign 
national (refugees & 
immigrants) victims of 
crime. 
70% of foreign national victims 
served will improve their access 
to and engagement with care in 
the areas of medical, mental 
health, social services, legal, 
housing and/or employment at 
case closure. 
100 clients served 
within 12 months. 
Provide four trainings per 
year reaching 100 
community providers over 
the course of the project. 
Increase capacity of the 
community to serve 
victims and families by 
strengthening a network 
of culturally responsive 
specialized service 
providers that can assist 
foreign national victims 
and their families in the 
healing and recovery 
process. 
70% of foreign national victims 
served will report ability to 
identify community networks 
and systems that provide 
practical or emotional support 
at case closure. 
100 community 
providers reached 
withing 12 months. 
1 training per 
quarter.

SERIAL 230093-RFP 
Services 
The integrated service model used by the IRC in Phoenix Safety & Wellness Department will provide a 
holistic framework for reducing barriers and increasing access to services for project beneficiaries. This model 
emphasizes coordination of care between caseworkers and clinicians, resource sharing, consultations, and training. 
IRC is committed to using a trauma-informed, client-centered, and culturally responsive approach that protects the 
dignity and promotes the self-efficacy of clients. By providing case management services utilizing a trauma-informed 
lens, caseworkers and clinicians understand the effects of trauma, build meaningful connections, encourage 
resiliency, and promote the ability that each client has to reach their fullest potential and achieve their goals. All 
Safety and Wellness staff are trained in trauma-informed service provision, which is vital for serving a population 
that has experienced collective and individual trauma and endured tremendous loss, including that of family 
members, friends, homes, country of origin and culture. Maintaining a client-centered approach is achieved by 
soliciting and incorporating client feedback and preferences into the treatment plan. Work with clients focuses not 
only on need, but also the skills and abilities that they bring with them, creating an environment of empowerment 
to support the healing process. Direct services under the proposed project will increase foreign national victims of 
crime well-being and help them establish social supports to successfully integrate and participate in their 
communities. Through psychosocial support, foreign national victims of crime will improve their coping skills and 
self-sufficiency and will better understand the effects of traumatic stress on their day-to-day lives.  
Throughout the Specialized Support Services Project, caseworkers, coordinators, and specialists will work 
together to provide direct case management services and will manage the integration of services virtually, 
telephonically, or in-person for a minimum of 100 foreign national victims of crime over the course of the one-year 
project. Caseworkers, Coordinators and Specialists will cover specific services and the duties of each role are further 
defined under the services section. Referrals for the project will come from internal IRC departments, walk-ins, and 
community partners including medical, legal, and other social service providers. Each client will be enrolled through 
an intake assessment and an outcome matrix with detailed questions that determine the client’s level of self-
sufficiency. Client intake and orientation will include an explanation of services, victim’s rights orientations, rights 
and responsibilities, confidentiality (and limitations), consent, and release of information when appropriate. The 
project will use the Psychosocial Well-Being Index (PWI) as the ongoing assessment tool to measure progress 
towards economic and self-sufficiency. Assessments will be conducted quarterly – starting at intake and a final 
assessment at time of case closure.  Caseworker will provide comprehensive case management, including managing 
the integration of services, for up to one year through this project. If clients need continued care after one year. 
clients will be referred to other Safety & Wellness Programs, depending on eligibility, including the Victim Services 
Program, Survivors of Torture Program and Asylum Case Management program. This will be discussed during intake, 
so clients are aware that there is a limit on time for services. The following will be included during client intake and 
orientation: client assessment, individualized service plan, safety planning, crisis intervention, health assistance, 
housing and employment options, financial assistance, and follow up and other services. As service plans are 
discussed and developed with the client’s input, referrals to other services, supports, and resources will be 
incorporated.  
Service categories will include but will not be limited to housing assistance, employment assistance, health 
and wellness, legal services, social integration/ services, food assistance and personal items. Project staff will provide 
comprehensive case management services to assess and refer foreign national victims of crime to housing, 
employment services, health and wellness, education and vocational services, legal services, and other social support 
services.  
Housing Assistance: Housing assistance will be provided internally and through referrals. If housing is an 
identified need, project staff will work with the client directly to meet their identified needs or provide referrals to 
connect clients with other community housing services. Staff will assist clients with rental applications, budgeting, 
education about the housing system and navigating the housing system. Staff will leverage housing partnerships 
with apartment complexes, low-income housing units, and shelters for direct housing needs. Caseworkers will also 
help clients fill out low-income housing applications as needed. For clients needing rental assistance, caseworkers 
can make a request leveraging other program rental assistance internally and externally.  
Employment Assistance: Employment assistance will also be provided internally or through referrals. 
Project caseworkers will utilize in-house services to assist clients with employment needs, depending on the client’s 
eligibility and their desire to work. Examples of employment assistance include vocational training, job placement,

SERIAL 230093-RFP 
resume development, job search assistance, application assistance, interview preparation and other employment 
skills and training. This project will leverage existing employment partnerships to connect clients to work 
opportunities that will support their financial security.  For clients who are unable to work due to disability, project 
staff will assist with Social Security Income (SSI) applications, and for the elderly, Arizona Long Term Care System 
(ALTCS) applications. Clients who are eligible for the Office of Refugee Resettlement’s Matching Grant program, will 
be considered for dual enrollment so that additional direct assistance, vocational training, and job placement can be 
leveraged. 
Health & Wellness: Health & Wellness services will primarily be provided internally, though referrals will be 
made as appropriate. Caseworkers will work with clients to coordinate care for medical, dental and vision services. 
Financial assistance will be leveraged from other programs to help cover the costs of those services. For clients with 
medical needs, the project will leverage its strong partnerships with medical providers who are able to provide 
culturally competent, linguistically appropriate, and high-quality treatment. In Phoenix, Valley Wise Medical Center 
provides high quality services for clients and have shown a commitment to reducing barriers so that clients can 
access needed treatment. Arizona Health Care Cost Containment System (AHCCCS) is Arizona's Medicaid agency that 
offers health care programs to serve Arizona residents. clients who are on an AHCCCS health care plan will receive 
health care services, transportation, and interpretation services at no cost through their insurance provider. For 
those clients who are not eligible for AHCCCS, project staff will assist with eligibility appointments for sliding scale 
payments and applications for financial assistance. Valley Wise and St. Joseph’s, as part of the Dignity Health System, 
have provided generous financial assistance for uninsured clients. IRC’s clinical team will provide individual and 
tailored therapy and psychosocial support to clients virtually, telephonically, or in-person. In person sessions may 
occur with clients at their homes, in their communities, or at the IRC office. Due to the physiological impacts of 
trauma, both somatic based and cognitive based interventions may be utilized, such as: Accelerated Resolution 
Therapy (ART), Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), mindfulness, Narrative 
Exposure Therapy (NET), Narrative Therapy, and Eye Movement Desensitization and Reprocessing (EMDR).   If the 
client has specialized needs that IRC's clinical services cannot meet, the client will be assisted by either the clinical 
coordinator, the caseworker, or the clinical manager to connect to an external provider for appropriate services. In 
addition to these clinical-oriented groups, other psychosocial groups will be planned and implemented including a 
therapeutic outing to the Phoenix Botanical Garden, a social adjustment group for LGBTQ+ survivors, groups hosted 
in community gardens or other natural, outdoor areas, yoga/movement groups, and knitting/sewing groups. In 
addition to psychosocial adjustment and clinical groups, the psychoeducational wellness workshops providing clients 
the opportunity to explore and share their concerns, fears, and feelings around the topics of cultural adjustment, 
self-care, healthy relationships, and positive parenting will also be available through this project.  Mental health 
coordinators will also provide short-term stabilization support to clients who may be experiencing a mental health 
crisis or safety concern. The clinical coordinator will be responsible for building the capacity of internal and external 
stakeholders as it relates to supporting the mental health, adjustment, and resilience clients. The mental health 
coordinator, caseworkers and clinicians will integrate psychological services into clients medical, legal, and social 
service plans as appropriate. This may include coordinating services with medical providers, providing letters to 
attorneys for asylum applications and working to streamline and coordinate care. 
Legal Services: Caseworkers will assess legal needs upon intake and identify appropriate legal resources for 
all clients. To adequately address the legal needs of clients, IRC’s Legal Center, or referrals to pro-bono attorneys, 
will provide an initial consultation to assess eligibility for immigration relief including asylum, U visa, or other forms 
of relief. The IRC’s Legal Center is staffed with an immigration attorney, BIA accredited representatives and legal 
assistants that can provide legal representation, pro se assistance, and access to an array of IRC’s evidence-based 
programs for asylum seekers and other eligible clients. IRC’s Asylum Evaluation Network (AAN) will also be available 
for clients for psychological and medical forensic asylum evaluations. AAN came under the direction of IRC in July 
2020 at the request of the original founders. AAN has recently become a part of the national IRC network of asylum 
evaluation clinics, called Evaluation Alliance for Human Rights (EAHR). 
Social Integration/ Services: These services will be offered internally and externally through referrals. 
English classes will be provided by IRC staff through this project, either in a group classroom setting or an individual, 
one-to-one, setting, or through referrals to local community colleges. For additional education opportunities and 
vocational training, project staff will help clients identify and access community resources and institutions. Clients 
who are eligible will receive assistance with food stamps, TANF, and AHCCCS, Arizona’s Medicaid program. Bus 
passes, rideshare, and bus training will be provided to assist clients with transportation needs. Social outings such

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as hiking, yoga, trips to museums, trips to botanical gardens will provide clients with a chance for social connection 
and positive activity.  
Food Assistance & Personal Items: Food and personal items assistance will be provided primarily through 
referrals. However, the proposed project will leverage client assistance funds from another project to provide 
financial assistance to meet these needs if the referral sources are unable to do so. Project staff will help clients 
connect to food resources such as local food banks and other financial support for groceries. Clients will also be 
referred to IRC’s New Roots Program as appropriate for nutrition education and other services.  Caseworker will 
connect clients to resources when they have needs for day-to-day living items such as diapers or hygiene products. 
IRC staff will manage the referrals to outside agencies and clients will receive support in navigating systems to access 
those services.  
Community Outreach & Education 
Project staff will provide quarterly multi-disciplinary trainings for social service providers, Ethnic-Based 
Community Organizations (ECBO’s), medical providers, mental health providers, and other agencies who interact 
with the foreign national victims of crime. Through these efforts, this project will help build the awareness, and 
capacity of foreign national victims of crime to access services and improve providers ability to deliver appropriate 
and quality services and commitment to follow through with services. These efforts will decrease barriers, increase 
the number of foreign national victims of crime who receive competent care and increase the number of those 
reaching economic and social self-sufficiency.  
Project staff will provide a minimum of four trainings over the course of this project to medical, legal, social 
service and mental health professionals to enhance the capacity to meet the needs of foreign national victims of 
crime. Through these trainings at least 100 professionals will be reached. IRC in Phoenix has been sharing its 
expertise in working with foreign national victims of crime with community partners since 2015 through trainings 
that focus on the needs of foreign national victims, raising the profile of victims in Arizona, identifying foreign 
national victims, trauma and its effects on foreign national victims, holistic case management services for foreign 
national victims and providing cultural-competent and linguistically appropriate services to foreign national victims. 
Trainings for the proposed project will be anywhere from 1-2 hours in length, occur as a one-time training and have 
a strong emphasis on trauma-informed, cultural humility, linguistically relevant services, refugee/asylum-seeking 
experiences, barriers in traditional services setting, and gaps in services. The trainings will provide comprehensive 
content and expert delivery of the subject matter. The training will also highlight challenges and needs of working 
with foreign national victims of crime. This approach will reinforce the holistic service model to promote capacity 
building from a framework of integration. Through these trainings, providers will be better equipped to address the 
needs of refugees and immigrants, will seek greater collaboration in meeting these needs, and will promote the 
healing and recovery of those that they serve. This will be measured by pre- and post-tests during the trainings and 
through direct feedback from providers and clients. The project will also monitor the number of referrals provided 
to clients and how many outside agencies they are able to be connected to throughout the project period.  
Project staff will ensure client feedback and client voice is at the center of service delivery, project 
monitoring and project changes. A Community Advisory Board (CAB), compromised of former clients and community 
members will be created. Focus groups will be conducted during these CAB meetings that will include questions to 
help guide project improvements and capacity building. This project will also incorporate client feedback 
mechanisms to guide service delivery and responsiveness through quarterly client feedback surveys, one on one 
interviews, group feedback and other feedback mechanisms.  
Feasibility 
The IRC in Phoenix Specialized Support Services project will ensure adequate staff and systems in place to 
provide quality, timely and equitable services to foreign national victims of crime, will develop increased 
organizational capacity to ensure the sustainability of specialized services to foreign national victims of crime and 
will increase community capacity to ensure the sustainability of services to foreign national victims of crime. IRC 
Phoenix Safety & Wellness department is well positioned to implement the proposed project and has extensive 
experience providing case management support to foreign victim of crime. IRC in Phoenix is the only resettlement 
agency that has a dedicated department to meet the needs of refugee and immigrant victims of crime – including 
survivors of torture, victims of human trafficking and asylum seekers. In addition, this department houses the only 
mental health program that specializes in serving this population as well.

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All Safety & Wellness department staff will undergo extensive training to understand project objectives, 
and how to meet the needs of program participants. Each project staff will be trained in trauma-informed service 
provision and tailor treatment to the unique needs of each individual which will support clients as they move through 
the three phases of recovery. Staff will also be trained on the unique needs of working with refugees and immigrants. 
Maintaining a client-centered approach will be achieved by soliciting and incorporating client feedback and 
preferences into the treatment plan. In addition, ongoing consultation within IRC teams and IRC Headquarters staff 
including the Mental Health and Psychosocial Support (MHPSS) Technical Advisor will support staff development of 
knowledge and skills. Project staff will center housing and economic stability as vital to services being provided and 
will ensure goals related to housing and employment are included in client services plans. Project staff will assess 
clients’ level of stability throughout the project period through the PWI assessments and work with clients to become 
self-sufficient. The IRC has policies in place and will provide reasonable accommodation to a qualified individual with 
a disability, or based on pregnancy or religion, where the client has made IRC staff award of his or her need for a 
reasonable accommodation, provided that such accommodation does not constitute an undue hardship on the IRC. 
The IRC office is also ADA accessible.  
Experience 
The Safety & Wellness department has been serving foreign national victims of crime for over 20 years with 
services focused on helping clients achieve stability and self-sufficiency. Caseworkers have extensive experience 
working directly with clients to provide comprehensive case management and connection to services such as those 
proposed in this project. Caseworkers are thoroughly trained to competently coordinate care with outside agencies 
and work across internal departments to ensure clients receive the necessary employment, education, medical, 
mental health, legal and other social services to support their goals. The Safety and Wellness department has 
demonstrated ability to build successful collaborative relationships with other community agencies and is seen as a 
trainer in the community for how to work with refugee and immigrant victims of crime.  Staff qualifications and 
experience are further described in the Qualifications section below. 
Culture and language appropriate 
The IRC in Phoenix takes great care to provide culturally competent and linguistically appropriate services 
for all its clients. As a refugee resettlement agency, this practice runs as a thread not only in the provision of services, 
but also in advocacy on behalf of clients with local service providers. All IRC in Phoenix staff are provided cultural 
competency training during their orientation period which includes the refugee process, Title VI, and how to work 
with an interpreter. The IRC in Phoenix maintains an interpreter service for both in-house staff and for other 
community service providers which provides easy access to language services for caseworkers and clinicians. For 
languages of lesser diffusion, the IRC contracts with a telephonic interpretation service.   
Geographic location 
The proposed project will serve eligible individuals residing in Maricopa County with the majority of project 
beneficiaries likely residing in the Phoenix area. The IRC Phoenix office is located in close proximity to many 
apartment complexes that house a significant number of individuals and families within the refugee and immigrant 
population. In addition, the office is also centrally located and close to transit lines. Whether a client is using public 
transportation or a personal vehicle they will be able to access the office location easily. The project staff are also 
available to work in the field and meet clients at their preferred location to reduce barriers to accessing services. 
Project staff are also willing to provide services at other agency offices with approval and collaboration from those 
agencies. Services will also be available remotely through phone and video services.  
Sustainability 
Project sustainability will be achieved by using a blended funding model. Utilizing other federal, state, and 
private funding, services for foreign national victims of crime will continue after the grant period. In addition to the 
blended funding model, increasing capacity and competency among community service providers will ensure 
increased sustainability and access for foreign national victims of crime to needed services. Furthermore, a 
monitoring and evaluation plan will be put in place to track services and the resources needed to continue those 
services. This plan will offer feedback to inform what resources will be needed to sustain the project.  
Project staff will work to build a closer relationship with Maricopa County Human Services and Maricopa County 
Public Health departments over the course of this project and after the project concludes. Project staff will receive

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training about each of the departments and what resources are available for support and the Safety & Wellness 
leadership team will set up calls with different agencies to discuss the project and find ways for collaboration. In 
addition, project staff will encourage County department to receive training about services available through the IRC 
as well as an overview and best practices when working with refugees and immigrants. To integrate services 
effectively, project staff will implement a referral system, identify the best way to share and review information, 
gather documentation, coordinate appointments, accompany clients to appointments, ensure interpretation, 
coordinate care, and offer emotional support when working with other agencies. Project staff will be available to 
work at the IRC Phoenix office and in the field. They will have the flexibility to work off sight and collaborate with 
other agencies to support co-located services if their presence is needed at another location. In addition, this project 
will also be offering training to community providers to increase community capacity and that training will also be 
suggested and offered while forming new connections. 
Project funds from Maricopa County will help support a gap in funding for existing programming created by 
decreased federal and state funding allocations. The Safety & Wellness Department currently operates a Victim 
Services Program, Asylum Case Management Program, and mental health/ psychosocial support services. The IRC in 
Phoenix is currently the only provider specialized in working with foreign national victims of crime and has the only 
mental health programming specialized for refugee and immigrants. The other agencies often look to IRC in Phoenix 
for support or to work with these types of clients. The Safety & Wellness Department often operates a waiting list 
for services and many times other agencies confirm they do not have that capacity or expertise to take on these 
types of clients. IRC’s victim services programs are primarily funded by DOJ’s Office for Victims of Crime, Victims of 
Crime Act (VOCA), and private sources, which are projected to be reduced for the upcoming year. Funding from 
Maricopa County would help support a gap in funding for these projects. This proposed project is not duplicative 
and would target identified gaps in the community including meeting the needs of foreign national victims of crime, 
offering additional housing and employment support for this population, assistance with legal needs and offering 
training to the community. These funds would allow IRC in Phoenix to enhance access to services, meet the needs 
of wait listed individuals and continue serving foreign national victims of crime. If awarded, grant funding from 
Maricopa County would cover the costs of key personnel, shared costs, mileage, and other program needs. Please 
see program budget for detailed expense request.  
The IRC follows U.S. federal financial guidelines in managing federal grants and receives fiscal and grant 
management support from IRC national headquarters in New York City. The IRC has a well-designed system of 
internal controls over cash disbursement, cash receipts and procurement that requires a careful review of all 
transactions related to grant or contract awards. Accounting records, financial reporting and grant expenditures will 
be maintained by the IRC’s Finance Manager and finance team. The IRC uses the Integra accounting platform to track 
financial transactions. A separate and unique grant code is assigned to all awards to ensure expenditures are tracked 
separately. In addition to its own internal control system, the IRC as an organization engages KPMG LLP to perform 
an annual financial statement and an audit that includes select site audits of regional resettlement offices. The Sr. 
Safety & Wellness Manager will coordinate with the finance and grants teams to review and monitor spending and 
deliverables and submit required reports.  
2.
Qualifications
The following positions are included on the budget and would be the key staff implementing the 
proposed project. The Sr. Safety & Wellness Program Manager will be the main point of contact and will monitor 
and manage the project. This position will oversee coordination, implementation, monitoring, and evaluation of the 
project. 
The Project Manager will be responsible for managing the data collection and reporting needs of this project. They 
will also work closely with the finance team to make sure invoices are submitted on time and appropriate 
documentation is included.  This position will also ensure quality assurance of the program by conducting file views 
and monitoring the client self-sufficiency levels. This person will have master’s degree or equivalent work 
experience, with an emphasis in project management, social work, or other fields. They will also have project 
management experience and familiarity and comfort around project reporting and monitoring. 
The Program Supervisor will provide case consultation and direct oversite of the direct services being provided, assist 
the Sr. Safety & Wellness Manager with project oversight and oversee the project caseworkers and the Case

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Management Coordinator. In addition, the position will assist with case coordination for crisis cases, project 
administration, and training  
The Program Coordinator will increase resources, identify partners, provide case consultation and in-direct oversite 
of the direct services being provided.  
The Clinical Manager will oversee the mental health and psychosocial support aspect of the project, will provide 
oversight and supervision for the clinical therapists, mental health coordinators and mental health specialists.  
The Victim Services & Asylum Caseworkers will provide the direct comprehensive case management services and 
referrals for enrolled clients. Maximum caseload will be between 20-30 clients per caseworker. All caseworkers have 
a bachelor’s degree in social work, public health, or related field of study. They also have 1-2 years of case 
management experience with refugees, immigrants, or other vulnerable populations. Many speak a second 
language, and all communicate effectively in a multi-cultural environment. Each caseworker has a professional 
development plan and receives ongoing training throughout the year including training on trauma informed case, 
working with vulnerable populations, crisis intervention and mental health first aid. All caseworkers go through an 
extensive onboarding process which includes training around specifically working with refugees and immigrants as 
well as how to use a trauma informed and victim centered approach when working with clients. 
The Mental Health Coordinator will assist with coordination or mental health and crisis support needs for enrolled 
clients. All mental health coordinators have a Masters’ degree with a focus on mental health or social services and a 
minimum of two years of progressively responsible experience in the mental health/social services sector. Many 
speak a second language and demonstrated success working and communicating effectively across lines of 
difference with respect to race, gender, ethnicity, language, religion, and age. They also all have a strong 
understanding of trauma informed care and commitment to client centered, strengths based, and culturally 
appropriate services. 
The Mental Health Specialists will offer encouragement, practical assistance, guidance, and emotional support to 
beneficiaries of the project. The role will include conducting client-centered needs assessments and skill-building 
workshops to enhance problem solving and promote positive interactions. Depending on community need, the 
Mental Health Program Specialist may also run psychosocial support groups, provide educational workshops, and 
develop community activities that foster healthy connections. All mental health specialists have a bachelor’s degree 
in social work, public health, or related field of study. They also have prior experience working with refugees, 
immigrants or other vulnerable populations or lived experience. Many speak a second language, and all have 
familiarity with issues facing refugee and immigrant communities as they relate to trauma, adjustment, and mental 
health. They also all have a strong understanding of trauma informed care and commitment to client centered, 
strengths based, and culturally appropriate services. 
The Interpreter Services Supervisor will oversee the interpreter services program that will support interpretation for 
this project and will ensure the quality of interpretation services.

EXHIBIT C:  OFFICE OF PROCUREMENT SERVICES CONTRACTOR TRAVEL AND PER 
DIEM POLICY 
1.0 
All contract-related travel plans and arrangements shall be prior-approved by the County contract 
administrator. 
2.0 
Lodging, per diem, and incidental expenses incurred in performance of Maricopa County/Special 
District (County) contracts shall be reimbursed based on current U.S. General Services 
Administration (GSA) domestic per diem rates for Phoenix, Arizona. Contractors must access the 
following internet site to determine rates (no exceptions): www.gsa.gov. 
2.1 
Additional incidental expenses (i.e., telephone, fax, internet, and copying charges) shall 
not be reimbursed. They should be included in the contractor’s hourly rate as an overhead 
charge. 
2.2 
The County will not (under any circumstances) reimburse for contractor guest lodging, per 
diem, or incidentals. 
3.0 
Commercial air travel shall be reimbursed as follows: 
3.1 
Coach airfare will be reimbursed by the County. Business class airfare may be allowed 
only when preapproved in writing by the County contract administrator as a result of the 
business needs of the County when there is no lower fare available.  
3.2 
The lowest direct flight airfare rate from the contractor’s assigned duty post (pre-defined at 
the time of contract signing) will be reimbursed. Under no circumstances will the County 
reimburse for airfares related to transportation to or from an alternate site. 
3.3 
The County will not (under any circumstances) reimburse for contractor guest commercial 
air travel. 
4.0 
Rental vehicles may only be used if such use would result in an overall reduction in the total cost 
of the trip, not for the personal convenience of the traveler. Multiple vehicles for the same set of 
travelers for the same travel period will not be permitted without prior written approval by the County 
contract administrator. 
4.1 
Purchase of comprehensive and collision liability insurance shall be at the expense of the 
contractor. The County will not reimburse a contractor if the contractor chooses to purchase 
this coverage. 
4.2 
Rental vehicles are restricted to sub-compact, compact, or mid-size sedans unless a larger 
vehicle is necessary for cost efficiency due to the number of travelers. (NOTE: Contractors 
shall obtain pre-approval in writing from the County contract administrator prior to rental of 
a larger vehicle.) 
4.3 
County will reimburse for parking expenses if free, public parking is not available within a 
reasonable distance of the place of County business. All opportunities must be exhausted 
prior to securing parking that incurs costs for the County. Opportunities to be reviewed are 
the DASH, shuttles, etc. that can transport the contractor to and from County buildings with 
minimal costs. 
4.4 
County will reimburse for the lowest rate, long-term, uncovered (covered or enclosed 
parking will not be reimbursed) airport parking only if it is less expensive than shuttle 
service to and from the airport. 
4.5 
The County will not (under any circumstances) reimburse the contractor for guest vehicle 
rental(s) or other any transportation costs. 
5.0 
Contractor is responsible for all costs not directly related to the travel except those that have been 
pre-approved by the County contract administrator. These costs include, but are not limited to, the

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following: in-room movies, valet service, valet parking, laundry service, costs associated with 
storing luggage at a hotel, fuel costs associated with non-County activities, tips that exceed the per 
diem allowance, health club fees, and entertainment costs. Claims for unauthorized travel 
expenses will not be honored and are not reimbursable. 
6.0 
Travel and per diem expenses shall be capped at 15 percent of project price unless otherwise 
specified and approved by the County in individual contracts. 
7.0 
Contractor shall provide, (upon request) with their invoice(s), copies of receipts supporting travel 
and per diem expenses, and, if applicable, with a copy of the written consent issued by the County 
contract administrator. No travel and per diem expenses shall be paid by County without copies of 
the written consent as described in this policy and copies of all receipts.

EXHIBIT D: NEGOTIATED INDIRECT COST RATE AGREEMENT (NICRA)

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