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Informal Meeting Minutes
Monday, October 31, 2022
9:30 AM
BOARD OF SUPERVISORS
Maricopa County, Arizona
(and the Boards of Directors of the Flood Control District,
Library District, Stadium District, Improvement Districts
and/or Board of Deposit)
"The mission of Maricopa County is to
provide regional leadership and fiscally
responsible, necessary public services to
its residents so they can enjoy living in
healthy and safe communities”
Board Members
Bill Gates, Chairman, District 3
Clint Hickman, Vice Chairman, District 4
Jack Sellers, District 1
Thomas Galvin, District 2
Steve Gallardo, District 5
County Manager
Joy Rich
Clerk of the Board
Juanita Garza
Meeting Location
Supervisors’ Auditorium
205 W Jefferson,
Phoenix, AZ 85003
Chairman Gates opened the meeting and asked the Clerk to call the roll.
BOARD OF SUPERVISORS
The Board of Supervisors of Maricopa County, Phoenix, Arizona, convened in an Informal Session at
9:30 AM on Monday, October 31, 2022, in the Supervisors’ Auditorium, 205 W Jefferson, Phoenix, AZ
85003, with the following members present: Bill Gates, Chairman, District 3; Jack Sellers, Supervisor,
District 1; Thomas Galvin, Supervisor, District 2; Steve Gallardo, Supervisor, District 5 (entered meeting
late). Absent: Clint Hickman, Vice Chairman, District 4 Also present: Juanita Garza, Clerk; Joy Rich,
County Manager; Andrea Cummings, Legal Counsel; Kelly Gardiner, Minutes Coordinator; Mia Vargas,
Minutes Coordinator.
PRESENTATION
Chairman Gates began the meeting with an American Rescue Plan Act (ARPA) update and
introduced Lee Ann Bohn, Assistant County Manager, Jacqueline Edwards, Human Services
Director, and Mitch Lach, Public Health Assistant Director.
1.
ARPA UPDATE
Provide an update on Maricopa County’s American Rescue Plan Act (ARPA) spending.
Lee Ann Bohn, Assistant County Manager
Jacqueline Edwards, Human Services Director
Mitch Lach, Public Health Assistant Director (C-95-23-017-X-00)
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Monday, October 31, 2022
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Ms. Bohn began the presentation and said the County has received $870 million in ARPA funds.
She reviewed the above slide which outlined the five broad categories of allowable uses.
She said the slide above showed the fund allocations to the five categories to date and included
$110.13 million (13%) in unallocated funds.
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Monday, October 31, 2022
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Ms. Bohn further explained the allocation and spending (expressed in percentages) in the slide
above. She said the remaining 46% of the money budgeted was not yet spent,
She reviewed the slide above that showed the two biggest categories, Public Health Support
and Negative Economic Impacts. Ms. Bohn said Ms. Edwards would be talking about the
Negative Economic Impacts portion and Mr. Lach would be covering the Public Health Support.
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Monday, October 31, 2022
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In the slide above, regarding the Negative Economic Impact, Ms. Bohn talked further about the
budgeting and explained that many of the programs listed on the left side of the slide takes time
to get them up and running which is why there is 58% of the budget remaining.
Mr. Lach reviewed the Adverse Childhood Experiences portion of the slide and talked about
the partnership with the ACE’s Consortium and the training. Ms. Edwards spoke about Early
Education Childcare Assistance as seen on the left side of the slide and said the first project to
meet these needs is a new classroom located in Chandler.
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Monday, October 31, 2022
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Ms. Edwards expanded on the slide above saying there are many agencies partnering with
Maricopa County that are focused on supporting Children and Families. She discussed the
agencies named and their contributions.
Chairman Gates asked if the amount of money stated is spent or budgeted. Ms. Edwards
explained the money has been budgeted with approximately 75% already expended.
Ms. Edwards reviewed the slide above and explained the many ways the $13 million has been
used to support nearly 14,000 seniors. The funding helped with in-home services for seniors
and allowed Human Services to meet that need with increased staffing.
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Monday, October 31, 2022
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Ms. Edwards reviewed the slide above and talked about the variety of programs and assistance
that has been made available.
~ Supervisor Gallardo entered meeting 9:46am ~
The above slide covered the Landlord Engagement Services that helped landlords with funding
so more housing could be made available for those experiencing homelessness.
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Monday, October 31, 2022
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Ms. Edwards reviewed the above slide and explained the significant investment of $230 million
that has been made in housing and homelessness response. This is an investment that has
made a difference in our community and adding new shelter beds will continue to expand.
Chairman Gates asked about heat related deaths that have been reported and is there money
left over to minimize the impact during next summer? She said there has been money allocated
for the future.
Ms. Edwards talked about affordable housing, both rental and ownership, that has been made
available throughout the County. She reviewed the details of the affordable housing options as
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Monday, October 31, 2022
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well as the Emergency Home Repair Program, assisting those who have housing so they can
remain there.
Supervisor Sellers asked if neighbors around the affordable housing properties objected. She
said there is a process in place that helps mitigate problems. Chairman Gates touched on the
aspect of partnerships that have been formed to make these projects a reality, stating the Salt
River Flats project as an example.
The Community Services slide was reviewed by Ms. Edwards and she emphasized the
partnerships that featured Relocation Assistance with $16 million being earmarked for
programs. The other partnership is $18 million invested in the Surprise Resource Center that
is open to the entire NW valley and the City of Surprise investing $8.3 million in this project.
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Monday, October 31, 2022
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Ms. Edwards briefly reviewed the Non-Profit Support slide above.
Ms. Bohn reviewed the Small Business Support slide and highlighted a three-pronged approach
to assisting small businesses, the first being Stability Grants as outlined in the slide above.
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Monday, October 31, 2022
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The second approach to assisting Small Businesses is Growth Loans, with details outlined in
the slide above.
The third approach to assist Small Businesses is Technical Assistance that is reviewed in the
slide above. Ms. Bohn said thousands of small businesses have been served with these
programs.
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Monday, October 31, 2022
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Ms. Edwards reviewed the slide above and below which focused on Workforce. She said the
ARPA funds have gone towards four major workforce initiatives; Each initiative was briefly
highlighted: Education, Jobseekers, Employer services, Nurse Practice Readiness.
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Monday, October 31, 2022
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Ms. Bohn said the above slide is a summary of the Public Health Response.
Mr. Lach reviewed the Community Health slide and said the pandemic put a lot of additional
pressure on the Healthcare system. He talked about the investment in and expansion of
Valleywise Health with capital improvements due to be complete in the fall of 2024. Chairman
Gates said he is very excited to hear about this capital investment because it coincides with
other community interests.
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Monday, October 31, 2022
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Mr. Lach said the above slide is an overview detailing the variety of services in the COVID
Response.
Mr. Lach reviewed the Healthcare slide and gave an overview of the details of the $52 million
Health Center Assistance Program as outlined on the slide.
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Monday, October 31, 2022
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Mr. Lach said the above slide, Clinical Services, showed the services currently being provided
at the Public Health Clinic. He said ARPA funds have allowed for an expansion of services in
other areas of the valley. Chairman Gates asked about the staffing and budgets of these clinics.
Mr. Lach said because the new clinic locations are existing, there is an ability to bill for services.
He added that a Workforce and Infrastructure grant will be available in the coming months and
that will allow the clinics to operate for another five years.
Ms. Bohn reviewed the final slide with websites for more information on ARPA and other
services.
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Monday, October 31, 2022
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Supervisor Gallardo said he is in favor of these types of partnerships that help to reach the
most in need. He talked about the connection between mental health, behavioral health and
drug problems and how interconnected they are. He asked what services and funding for
services was Maricopa County responsible for?
Ms. Bohn said the ARPA funds provided to Valleywise are put toward Capital projects for
expansion of a variety of services. She said the County did not use those funds for staffing
because of the timeline required to spend those monies.
Supervisor Gallardo asked about our assistance to the people of Tribal lands. Ms. Bohn
explained the role that the County plays with the services provided to the Native community.
Ms. Edwards added that there is assistance for the Native population through the Maricopa
County partnerships like Community Bridges for homeless engagement and outreach.
Supervisor Gallardo commented on foodbanks and the need at this time of year and wanted to
confirm that Maricopa County is helping in this regard. Ms. Edward confirmed that we are
helping.
Chairman Gates thanked the Human Services Department for the presentation.
Presentation only. No action taken.
2.
COUNTY SUPERVISORS ASSOCIATION ANNUAL REPORT
County Supervisors Association Annual Report to the Board of Supervisors.
Mohave County Supervisor Jean Bishop, CSA President
Navajo County Supervisor Jason Whiting, CSA President-elect
Craig Sullivan, CSA Executive Director (C-06-23-257-X-00)
Chairman Gates welcomed the guests for the County Supervisors’ Association (CSA)
presentation. Craig Sullivan, CSA Executive Director, and Jason Whiting, Navajo County
Supervisor, and CSA President Elect, came forward.
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Supervisor Whiting spoke and thanked the Board for their involvement in CSA and appreciated
their partnership with the Maricopa County Board of Supervisors. He said CSA President Jean
Bishop had intended to be here for the presentation today but had a last-minute change of
plans. Supervisor Whiting said the professional relationships that have been formed through
the CSA contributes to the effective operations of the association. He thanked Supervisor
Gallardo for his work as Past President of CSA and mentioned Supervisor Hickman’s leadership
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Monday, October 31, 2022
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from two years ago. Supervisor Whiting reiterated the importance of partnerships between
counties.
Supervisor Whiting introduced his fellow CSA team, presenter, Craig Sullivan, CSA Executive
Director, Vanessa Fielder, Research and Analytics Manager, and Jacob Emnett, Legislative
Liaison.
Mr. Sullivan thanked the Board for the opportunity to report on the CSA and said they had
provided some material for the Board review. He said it was important to have open lines of
communication. Mr. Sullivan said he appreciated the Maricopa County leadership including
County Manager Rich and her staff. He stated the CSA focus is on good government and the
collaboration between Counties is valuable. The slide projected on the screen, Annual Report,
provided to the Board, contains a lot of valuable information that helps direct the Counties when
working with the Legislature. Maricopa County is data driven. He acknowledged Maricopa
County Intergovernmental staff, Michelle Hindman and her team who do a great job on behalf
of the Board of Supervisors. Mr. Sullivan emphasized that the CSA is nonpartisan and,
representing 15 counties, they work collaboratively focusing on good government at the county
and the state level. He said one of the handouts provided covers some of the efforts in that
regard. Mr. Sullivan talked about going forward with the upcoming legislature and the
importance of good information coming from the counties which impacts the Legislative
process. Those legislative actions impact each of the counties. He said there were some key
initiatives that were coming up including pensions. He provided a document, Research and
Data Resources, that shows “mountains of data” that help inform the counties, emphasizing the
importance of being Data Driven as exampled by Maricopa County.
Supervisor Galvin acknowledged the CSA Leadership and said he appreciated them and looks
forward to working with the CSA in the coming year.
Supervisor Gallardo expressed the importance of CSA, because they are a great resource for
learning best practices for counties. He said the CSA does a great job of educating and he
looks forward to the coming year.
Supervisor Sellers thanked the CSA leadership for the presentation. He stated there are some
very smart Legislators who do not know the workings of counties. Supervisor Sellers stressed
the importance of educating those who are involved at the Legislature so they can be a partner
and work toward common goals for the citizens of Maricopa County.
Chairman Gates thanked the CSA leadership for the presentation and said he was comfortable
knowing the interests of the Counties would be well represented.
Presentation only. No action taken.
3.
PRESENTATION CLERK OF THE COURT- UPDATE ON USE OF EMERGING
TECHNOLOGY
The Clerk of Superior Court will update the Board of Supervisors on the Clerk's use of emerging
technologies including Artificial Intelligence and Robotic Process Automation (RPA) to improve
the customer experience and operational efficiency. (C-16-23-004-X-00)
Chairman Gates invited Jeff Fine, Clerk of the Courts, to come forward. Chairman Gates talked
about one of his chairmanship priorities on becoming a digital county and using technology to
provide services to residents. He said the Clerk’s office has made great strides in this regard
and said he was looking forward to today’s presentation to see what has been accomplished.
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Emerging Technology slide above was displayed and Mr. Fine said today’s presentation would
highlight some of the bold and emerging technology being developed in the Clerk of the Courts’
office. The courts have a solid history of good technology, and with the important matters related
to the courts, it is vitally important that technology is reliable. When he started in the Clerk’s
office, he and his team undertook two cultural shifts: 1) Bolder transformational leadership,
looking at best practices that includes the private sector and how they interface with public
sector; 2) Bolder innovation, with a strong emphasis on increasing remote access to include
almost all cases. The pandemic accelerated the process. The implementation of the technology
needed for these steps was swift.
Mr. Fine introduced Nancy Rodriquez, Executive Director and Rich McHattie, Chief Technology
and Innovation Officer.
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Mr. McHattie started the presentation, reviewing the slide above Leveraging Emerging
Technology. He talked about how these aspects of technology are used in the Courts to improve
operational efficiencies.
Mr. McHattie reviewed the Customer Experience (CX) through AI slide saying the goal was to
create an “omni space” experience, an integrated portal that handles a variety of
communication methods. Mr. McHattie introduced the Virtual Assistant, Cleo, a hybrid of IBM
Watson and Twilio who has been “on the job” for two years or so. He said Cleo has a natural
language process.
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The Intelligent Voice Assistant slide was reviewed. This upgrade for Cleo was to help the
customer get what they need quicker. Mr. Fine expanded on the details of this slide and said
this would allow callers to be directed to the requested information quickly, like a Google search.
Mr. McHattie said the Clerk’s office handles about 30,000 calls per month with Cleo handling
about 3,700 conversations.
The Operational Efficiency slide was reviewed showing the flow of paper information and how
to be more intelligent with the paper filing received. Early metrics were reviewed and were very
promising. The goal is to have software that scans the docs and gets the information to the
appropriate party with no people needed for data entry.
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The above slide shows a futuristic diagram of the Digital Workforce model. Mr. McHattie noted
that with this model, a “human interloop,” allows for human intervention at any point in the
process to ensure quality.
The Business Intelligence slide was reviewed by Mr. McHattie. He said the above diagram
shows a snapshot of the information, in real time, at the fingertips of leadership.
Mr. Fine said that the implementation of technology in the courts will be a time saver when it
comes to processing “paperwork”. Eventually the goal is to eliminate data entry by humans and
use staff to review data that has been entered. Mr. Fine expressed his pride in the utilization of
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Monday, October 31, 2022
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this technology and gave full credit to Mr. McHattie and his team. He said it is important to share
this technology because it is valuable in all types of industry, not just courts.
Chairman Gates commented on the thoroughness of the system dashboard as seen on the
slide.
Supervisor Galvin thanked the Clerk of the Court’s team for the informational presentation. He
said operational efficiencies are paramount when it comes to customer service.
Presentation only. No action taken.
4.
EXECUTIVE SESSION
Vote to convene in Executive Session to consider the items on the Executive Agenda dated
Monday, October 31, 2022, for Board of Supervisors and relevant Special Districts pursuant to
the statutory authority listed for each item.
Motion to approve by Supervisor Jack Sellers, seconded by Supervisor Thomas Galvin
Ayes: Bill Gates, Jack Sellers, Thomas Galvin, Steve Gallardo
Absent: Clint Hickman
MEETING ADJOURNED
After discussion on the Executive Session items and there being no further business to come before the
Board, the meeting was adjourned.
___________________________
Bill Gates, Chairman of the Board
ATTEST:
____________________________
Juanita Garza, Clerk of the Board