4H On Call PSA No. 2025150 with IES.pdf
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ON-CALL PROFESSIONAL SERVICES AGREEMENT
BETWEEN
THE CITY OF BUCKEYE
AND
IES COMMUNICATIONS, LLC
Contract No. 2025150
THIS ON-CALL PROFESSIONAL SERVICES AGREEMENT (this “Agreement”) is
entered into as of _______________ between the City of Buckeye, an Arizona municipal
corporation (the “City”), and IES Communications, LLC, a Delaware limited liability company
(the “Consultant”).
RECITALS
A.
The City issued a Request for Qualifications, “RFQ 2024199 On-Call Information
Technology Design, Program/Project Support and Installation Services,” (the “RFQ”), a copy of
which is on file in the City’s Finance Office and incorporated herein by reference, seeking
statements of qualifications from vendors for professional consulting services.
B.
The Consultant submitted a Statement of Qualifications in response to the RFQ (the
“SOQ”), attached hereto as Exhibit A and incorporated herein by reference, and the City desires to
enter into an Agreement with the Consultant to On-Call Information Technology Design
Program/Project Support and Installation Services (the “Services”).
AGREEMENT
NOW, THEREFORE, in consideration of the foregoing introduction and recitals, which
are incorporated herein by reference, the following mutual covenants and conditions, and other
good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged,
the City and the Consultant hereby agree as follows:
1.
Term of Agreement. This Agreement shall be effective as of the date first set forth
above and shall remain in full force and effect until
, 202 , unless terminated as
otherwise provided in this Agreement. After the expiration of the Initial term, this Agreement may
be renewed for up to four (4) successive one-year terms (each, a “Renewal Term”) if: (i) it is
deemed in the best interest of the City, subject to availability and appropriation of funds for
renewal in each subsequent year, (ii) at least 30 days prior to the end of the then-current term of
the Agreement, the Consultant approves the additional one-year term in writing (including any
price adjustments approved as part of this Agreement), as evidenced by the City Manager’s
signature thereon, which approval may be withheld by the City for any reason. The Consultant’s
failure to seek a renewal of this Agreement shall cause the Agreement to terminate at the end of
the then-current term of this Agreement; provided, however, that the City may, at its discretion
and with the agreement of the Consultant, elect to waive this requirement and renew this
Agreement. The Initial Term and any Renewal Term(s) are collectively referred to herein as the
“Term.” Upon renewal, the terms and conditions of this Agreement shall remain in full force and
effect.
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2.
Scope of Work. The City desires to obtain Professional On-Call Information Technology
Design, Services in support of the City. In accordance with the agreement documents, a specific
scope of services and fee proposal shall be negotiated for each project and be executed by
individual Task Orders. Services provided by the Consultant under this agreement shall be
performed in a manner consistent with that degree of care and skills ordinarily exercised by
members of the same profession currently practicing under similar conditions.
2.3 Category 3: Low Voltage Cabling and Installation.
Design and Installation of structured cabling systems for the telecommunications
infrastructure;
Wi-Fi, TV Cabling and IP Technology Systems;
Installation of new systems and upgrades to current systems;
Installation of CCTV or IP Video systems, intrusion systems and access control
systems;
Design and Installation of Fire alarm systems;
Design and Installation of Audio Visual systems; and
Work knowledge of State and National code requirements and Licensing.
2.5
A detailed scope of services will be prepared for each individual project by the
Consultant and submitted to the City. Requests for services will be issued in the form of a written
Task Order (“Task Order”) document initiated by the Finance Department. The Task Order will
include a description of the project, detailed scope of services, project schedule, and the approved
fee. The Consultant should receive prior approval from the Chief Financial Officer, Finance
Department, prior to commencement of services on project assignments released under this
Agreement.
3.
Fee Schedule. The City shall pay the Consultant according to the fee schedule for
the Services at the rates set forth in the Fee Proposal, attached hereto as Exhibit B and incorporated
herein by reference.
4.
Payments. The City shall pay the Consultant monthly, based upon work performed
and completed to date, and upon submission and approval of invoices. All invoices shall document
and itemize all work completed to date. Each invoice statement shall include a record of time
expended and work performed in sufficient detail to justify payment.
5.
Safety Plan. The Consultant shall provide the Services in accordance with a safety
plan that is compliant with Occupational Safety and Health Administration (“OSHA”), American
National Standards Institute, and National Institute for Occupational Safety and Health standards.
If, in the Consultant’s sole determination, the Services to be provided do not require a safety plan,
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the Consultant shall notify the City, in writing, describing the reasons a safety plan is unnecessary.
The City reserves the right to request a safety plan following such notification.
6.
Documents. All documents, including any intellectual property rights thereto,
prepared and submitted to the City pursuant to this Agreement shall be the property of the City.
The City may use such documents for other purposes without further compensation to the
Consultant; however, any reuse without written verification or adaptation by the Consultant for
the specific purpose intended will be at the City’s sole risk and without liability or legal exposure
to the Consultant.
7.
Consultant Personnel. The Consultant shall provide experienced personnel,
capable of and devoted to the successful performance of the Services under this Agreement. The
Consultant agrees to assign specific individuals to key positions. If deemed qualified, the
Consultant is encouraged to hire City residents to fill vacant positions at all levels. The Consultant
agrees that, upon commencement of the Services to be performed under this Agreement, key
personnel will not be removed or replaced without prior written notice to the City. If key personnel
are not available to perform the Services for a continuous period exceeding 30 calendar days, or
are expected to devote substantially less effort to the Services than initially anticipated, the
Consultant shall immediately notify the City of same and shall, subject to the concurrence of the
City, replace such personnel with personnel possessing substantially equal ability and
qualifications.
8.
Inspection; Acceptance. All work shall be subject to inspection and acceptance by
the City at reasonable times during the Consultant’s performance. The Consultant shall provide
and maintain a self-inspection system that is acceptable to the City.
9.
Licenses. The Consultant shall maintain in current status all federal, state, and local
licenses and permits required for the operation of the business conducted by the Consultant. The
City has no obligation to provide the Consultant, its employees, or subcontractors any business
registrations or licenses required to perform the specific services set forth in this Agreement.
10.
Materials; Equipment. The Consultant shall provide, pay for, and insure under the
requisite laws and regulations all labor, materials, equipment, tools, transportation, and other
facilities and services necessary for the proper execution and completion of the Services.
11.
Performance Warranty. In addition to any specific obligations set forth in Exhibit
A, the Consultant warrants that the Services rendered will conform to the requirements of this
Agreement and shall be carried out with the care and skill ordinarily used by members of the same
profession practicing under similar circumstances at the same time and in the same locality.
12.
Indemnification. To the fullest extent permitted by law, the Consultant shall
indemnify and hold harmless the City and each council member, officer, employee, or agent
thereof (the City and any such person being herein called an “Indemnified Party”), for, from, and
against any and all losses, claims, damages, liabilities, costs, and expenses (including, but not
limited to, reasonable attorneys’ fees, court costs and the costs of appellate proceedings) to which
any such Indemnified Party may become subject, under any theory of liability whatsoever
(“Claims”) to the extent that such Claims (or actions in respect thereof) are caused by the negligent
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acts, recklessness or intentional misconduct of the Consultant, its officers, employees, agents, or
any tier of subcontractor in connection with the Consultant’s work or services in the performance
of this Agreement. The amount and type of insurance coverage requirements set forth below will
in no way be construed as limiting the scope of the indemnity in this Section.
13.
Insurance.
13.1
General.
A.
Insurer Qualifications. Without limiting any obligations or
liabilities of the Consultant, the Consultant shall purchase and maintain, at its own expense,
hereinafter stipulated minimum insurance with insurance companies authorized to do
business in the State of Arizona pursuant to ARIZ. REV. STAT. § 20-206, as amended, with
an AM Best, Inc. rating of A- or above with policies and forms satisfactory to the City.
Failure to maintain insurance as specified herein may result in termination of this
Agreement at the City’s option.
B.
No Representation of Coverage Adequacy. By requiring insurance
herein, or by approving or expressing satisfaction with insurance policies and forms
pursuant to the provisions of this agreement, the City does not represent that coverage and
limits will be adequate to protect the Consultant. The City reserves the right to review any
and all of the insurance policies and/or endorsements cited in this Agreement, but has no
obligation to do so. Failure to demand such evidence of full compliance with the insurance
requirements set forth in this Agreement or failure to identify any insurance deficiency
shall not relieve the Consultant from, nor be construed or deemed a waiver of, its obligation
to maintain the required insurance at all times during the performance of this Agreement.
C.
Additional Insured. All insurance coverage, except Workers’
Compensation insurance and Professional Liability insurance, if applicable, shall name, to
the fullest extent permitted by law for claims arising out of the performance of this
Agreement, the City, its agents, representatives, officers, directors, officials and employees
as Additional Named Insured as specified under the respective coverage sections of this
Agreement.
D.
Coverage Term. All insurance required herein shall be maintained
in full force and effect until all work or services required to be performed under the terms
of this Agreement are satisfactorily performed, completed, and formally accepted by the
City, unless specified otherwise in this Agreement.
E.
Primary Insurance. The Consultant’s insurance shall be primary
insurance with respect to performance of this Agreement and in the protection of the City
as an Additional Insured.
F.
Claims Made. In the event any insurance policies required by this
Agreement are written on a “claims made” basis, coverage shall extend, either by keeping
coverage in force or purchasing an extended reporting option, for three years past
completion and acceptance of the services. Such continuing coverage shall be evidenced
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by submission of annual Certificates of Insurance and necessary endorsements citing
applicable coverage is in force and contains the provisions as required herein for the three-
year period.
G.
Waiver. All policies, except for Professional Liability, including
Workers’ Compensation insurance, shall contain a waiver of rights of recovery
(subrogation) against the City, its agents, representatives, officials, officers, and employees
for any claims arising out of the work or services of the Consultant. The Consultant shall
arrange to have such subrogation waivers incorporated into each policy via formal written
endorsement thereto.
H.
Policy Deductibles and/or Self-Insured Retentions. The policies set
forth in these requirements may provide coverage that contains deductibles or self-insured
retention amounts. Such deductibles or self-insured retention shall not be applicable with
respect to the policy limits provided to the City. The Consultant shall be solely responsible
for any such deductible or self-insured retention amount.
I.
Use of Subcontractors. If any work under this Agreement is
subcontracted in any way, the Consultant shall execute written agreements with its
subcontractors containing the indemnification provisions set forth in this Section and
insurance requirements set forth herein protecting the City and the Consultant. The
Consultant shall be responsible for executing any agreements with its subcontractors and
obtaining certificates of insurance verifying the insurance requirements.
J.
Evidence of Insurance. Prior to commencing any work or services
under this Agreement, the Consultant will provide the City with suitable evidence of
insurance in the form of certificates of insurance and a copy of the declaration page(s) of
the insurance policies as required by this Agreement, issued by the Consultant’s insurance
insurer(s) as evidence that policies are placed with acceptable insurers as specified herein
and provide the required coverages, conditions and limits of coverage specified in this
Agreement and that such coverage and provisions are in full force and effect. Confidential
information such as the policy premium may be redacted from the declaration page(s) of
each insurance policy, provided that such redactions do not alter any of the information
required by this Agreement. The City shall reasonably rely upon the certificates of
insurance and declaration page(s) of the insurance policies as evidence of coverage but
such acceptance and reliance shall not waive or alter in any way the insurance requirements
or obligations of this Agreement. If any of the policies required by this Agreement expire
during the life of this Agreement, it shall be the Consultant’s responsibility to forward
renewal certificates and declaration page(s) to the City 30 days prior to the expiration date.
All certificates of insurance and declarations required by this Agreement shall be identified
by referencing this Agreement. A $25.00 administrative fee shall be assessed for all
certificates or declarations received without the appropriate reference to this Agreement.
Additionally, certificates of insurance and declaration page(s) of the insurance policies
submitted without referencing this Agreement will be subject to rejection and may be
returned or discarded. Certificates of insurance and declaration page(s) shall specifically
include the following provisions:
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(1)
The City, its agents, representatives, officers, directors,
officials, and employees are Additional Insureds as follows:
(a)
Commercial General Liability – Under Insurance
Services Office, Inc., (“ISO”) Form CG 20 10 12 17 or equivalent.
(b)
Auto Liability – Under ISO Form CA 20 48 or
equivalent.
(c)
Excess Liability – Follow Form to underlying
insurance.
(2)
The Consultant’s insurance shall be primary insurance with
respect to performance of this Agreement.
(3)
All policies, except for Professional Liability, including
Workers’ Compensation, waive rights of recovery (subrogation) against the City,
its agents, representatives, officers, officials, and employees for any claims arising
out of work or services performed by the Consultant under this Agreement.
ACORD certificate of insurance form 25 (2014/01) is preferred. If ACORD certificate of
insurance form 25 (2001/08) is used, the phrases in the cancellation provision “endeavor
to” and “but failure to mail such notice shall impose no obligation or liability of any kind
upon the company, its agents or representatives” shall be deleted. Certificate forms other
than ACORD form shall have similar restrictive language deleted.
K.
Endorsements. The Consultant shall provide the City with the
necessary endorsements to ensure the City is provided the insurance coverage set forth in
this Section 13.
13.2
Required Insurance Coverage.
A.
Commercial General Liability. The Consultant shall maintain
“occurrence” form Commercial General Liability insurance with an unimpaired limit of
not less than $1,000,000 for each occurrence, $2,000,000 Products and Completed
Operations Annual Aggregate, and a $2,000,000 General Aggregate Limit. The policy
shall cover liability arising from premises, operations, independent contractors, products-
completed operations, personal injury, and advertising injury. Coverage under the policy
will be at least as broad as ISO policy form CG 00 010 93 or equivalent thereof, including
but not limited to, separation of insured’s clause. To the fullest extent allowed by law, for
claims arising out of the performance of this Agreement, the City, its agents,
representatives, officers, officials, and employees shall be cited as an Additional Insured
under ISO, Commercial General Liability Additional Insured Endorsement form CG 20 10
12 17, or equivalent, which shall read “Who is an Insured (Section II) is amended to include
as an insured the person or organization shown in the Schedule, but only with respect to
liability arising out of “your work” for that insured by or for you.” If any Excess insurance
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is utilized to fulfill the requirements of this subsection, such Excess insurance shall be
“follow form” equal or broader in coverage scope than underlying insurance.
B.
Vehicle Liability. The Consultant shall maintain Business
Automobile Liability insurance with a limit of $1,000,000 each occurrence on the
Consultant’s owned, hired, and non-owned vehicles assigned to or used in the performance
of the Consultant’s work or services under this Agreement. Coverage will be at least as
broad as ISO coverage code “1” “any auto” policy form CA 00 01 12 93 or equivalent
thereof. To the fullest extent allowed by law, for claims arising out of the performance of
this Agreement, the City, its agents, representatives, officers, directors, officials, and
employees shall be cited as an Additional Insured under ISO Business Auto policy
Designated Insured Endorsement form CA 20 48 or equivalent. If any Excess insurance is
utilized to fulfill the requirements of this subsection, such Excess insurance shall be
“follow form” equal or broader in coverage scope than underlying insurance.
C.
Professional Liability. If this Agreement is the subject of any
professional services or work, or if the Consultant engages in any professional services or
work in any way related to performing the work under this Agreement, the Consultant shall
maintain Professional Liability insurance covering negligent errors and omissions arising
out of the Services performed by the Consultant, or anyone employed by the Consultant,
or anyone for whose negligent acts, mistakes, errors, and omissions the Consultant is
legally liable, with an unimpaired liability insurance limit of $2,000,000 each claim and
$2,000,000 annual aggregate.
D.
Workers’ Compensation Insurance. If the Consultant employs
anyone who is required by law to be covered by workers’ compensation insurance, the
Consultant shall maintain Workers’ Compensation insurance to cover obligations imposed
by federal and state statutes having jurisdiction over the Consultant’s employees engaged
in the performance of work or services under this Agreement and shall also maintain
Employers Liability Insurance of not less than $500,000 for each accident, $500,000
disease for each employee and $1,000,000 disease policy limit.
13.3
Cancellation and Expiration Notice. The Consultant shall provide at least
30 days prior written notice to the City before insurance required herein expires, is canceled, or is
materially changed.
14.
Termination; Cancellation. The City may, by written notice to the Consultant as
set forth in this Section, terminate this Agreement in whole or in part.
14.1
For City’s Convenience. This Agreement is for the convenience of the City
and, as such, may be terminated without cause after receipt by the Consultant of written notice by
the City. Upon termination for convenience, the Consultant shall be paid for all undisputed
services performed to the termination date.
14.2
For Cause. If either party fails to perform any obligation pursuant to this
Agreement and such party fails to cure its nonperformance within 30 days after notice of
nonperformance is given by the non-defaulting party, such party will be in default. In the event of
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such default, the non-defaulting party may terminate this Agreement immediately for cause and
will have all remedies that are available to it at law or in equity including, without limitation, the
remedy of specific performance. If the nature of the defaulting party’s nonperformance is such
that it cannot reasonably be cured within 30 days, then the defaulting party will have such
additional periods of time as may be reasonably necessary under the circumstances, provided the
defaulting party immediately (A) provides written notice to the non-defaulting party and (B)
commences to cure its nonperformance and thereafter diligently continues to completion the cure
of its nonperformance. In no event shall any such cure period exceed 90 days. In the event of
such termination for cause, payment shall be made by the City to the Consultant for the undisputed
portion of its fee due as of the termination date.
14.3
Due to Work Stoppage. This Agreement may be terminated by the City
upon 30 days’ written notice to the Consultant in the event that the Services are permanently
abandoned. If the Consultant abandons the Services without the consent of the City, the Consultant
shall be liable for damages arising from or related to said abandonment, including without
limitation: (A) the difference between the cost of a replacement consultant to complete the Services
and the contract price for the Consultant under this Agreement; and (B) any additional charges,
costs, fees or expenses for labor, materials or professional services incurred by the City as a result
of delays caused by abandonment of the Services by the Consultant. The City shall use its best
efforts to replace the Consultant within a reasonable time.
14.4
Conflict of Interest. This Agreement is subject to the provisions of ARIZ.
REV. STAT. § 38-511. The City may cancel this Agreement without penalty or further obligations
by the City or any of its departments or agencies if any person significantly involved in initiating,
negotiating, securing, drafting, or creating this Agreement on behalf of the City or any of its
departments or agencies is, at any time while this Agreement or any extension of this Agreement
is in effect, an employee of any other party to this Agreement in any capacity or a consultant to
any other party of this Agreement with respect to the subject matter of this Agreement.
14.5
Gratuities. The City may, by written notice to the Consultant, cancel this
Agreement if it is found by the City that gratuities, in the form of economic opportunity, future
employment, entertainment, gifts, or otherwise, were offered or given by the Consultant or any
agent or representative of the Consultant to any officer, agent or employee of the City for the
purpose of securing this Agreement. In the event this Agreement is canceled by the City pursuant
to this provision, the City shall be entitled, in addition to any other rights and remedies, to recover
and withhold from the Consultant an amount equal to 150% of the gratuity.
14.6
Agreement Subject to Appropriation. The City is obligated only to pay its
obligations set forth in this Agreement as may lawfully be made from funds appropriated and
budgeted for that purpose during the City’s then-current fiscal year. The City’s obligations under
this Agreement are current expenses subject to the “budget law” and the unfettered legislative
discretion of the City concerning budgeted purposes and appropriation of funds. Should the City
elect not to appropriate and budget funds to pay its Agreement obligations, this Agreement shall
be deemed terminated at the end of the then-current fiscal year term for which such funds were
appropriated and budgeted for such purpose and the City shall be relieved of any subsequent
obligation under this Agreement. The parties agree that the City has no obligation or duty of good
faith to budget or appropriate the payment of the City’s obligations set forth in this Agreement in
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any budget in any fiscal year other than the fiscal year in which this Agreement is executed and
delivered. The City shall be the sole judge and authority in determining the availability of funds
for its obligations under this Agreement. The City shall keep the Consultant informed as to the
availability of funds for this Agreement. The obligation of the City to make any payment pursuant
to this Agreement is not a general obligation or indebtedness of the City. The Consultant hereby
waives any and all rights to bring any claim against the City from or relating in any way to the
City’s termination of this Agreement pursuant to this Section.
14.7
Obligations Upon Receipt of Termination Notice. Upon receipt of a notice
of termination as set forth above, the Consultant shall (A) immediately discontinue all Services
affected (unless the notice directs otherwise), and (B) deliver to the City copies of all data, reports,
calculations, drawings, specifications, and estimates entirely or partially completed, together with
all unused materials supplied by the City, related to the Services including any completed divisible
part of the Services which can be deemed to stand alone (the completed divisible parts of the
Services will be determined by both parties at the time of termination). Such termination shall not
relieve the Consultant of liability for errors and omissions. Any use of incomplete documents for
the Services or for any other project without the specific written authorization by the Consultant
will be without liability or legal exposure to the Consultant. The Consultant shall appraise the
work it has completed and submit the appraisal to the City for evaluation.
15.
Suspension of Work.
15.1
Order to Suspend. The City may, for its convenience, order the Consultant,
in writing, to suspend all or any part of the Services for such period of time as it may determine to
be appropriate. The suspension may continue for a period of no longer that sixty (60) consecutive
days or 90 days in the aggregate. If, at the end of 90 days, the City has not ordered Contractor to
resume Work, Consultant may terminate this Agreement and recover full compensation for all
Work completed prior to the City’s notice of order to suspend the Work plus any reasonable close
out costs and expenses incurred as a direct result of the City’s suspension-order
15.2
Adjustment to Contract Sum. If the performance of all or any part of the
Services is, for any unreasonable period of time, suspended or delayed by an act of the City in the
administration of this Agreement, or by its failure to act within the time specified in this Agreement
(or if no time is specified, within a reasonable time), an adjustment shall be made for any increase
in cost of performance of this Agreement necessarily caused by such unreasonable suspension or
modified in writing accordingly. However, no adjustment shall be made under this clause for any
suspension or delay (A) to the extent that performance was suspended or delayed for the fault or
negligence of the Consultant, or (B) for which a change order is executed.
16.
Miscellaneous.
16.1
Independent Contractor. It is clearly understood that each party will act in
its individual capacity and not as an agent, employee, partner, joint venturer, or associate of the
other. An employee or agent of one party shall not be deemed or construed to be the employee or
agent of the other for any purpose whatsoever. The Consultant acknowledges and agrees that the
Services provided under this Agreement are being provided as an independent contractor, not as
an employee or agent of the City. The Consultant, its employees, and subcontractors are not
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entitled to workers’ compensation benefits from the City. The City does not have the authority to
supervise or control the actual work of the Consultant, its employees or subcontractors. The
Consultant, and not the City, shall determine the time of its performance of the services provided
under this Agreement so long as the Consultant meets the requirements of its agreed Scope of
Work as set forth in Section 2 and in Exhibit A. The Consultant is neither prohibited from entering
into other contracts nor prohibited from practicing its profession elsewhere. The City and the
Consultant do not intend to nor will they combine business operations under this Agreement.
16.2
Applicable Law; Venue. This Agreement shall be governed by the laws of
the State of Arizona and suit pertaining to this Agreement may be brought only in courts in
Maricopa County, Arizona.
16.3
Laws and Regulations. The Consultant shall keep fully informed and shall
at all times during the performance of its duties under this Agreement ensure that it and any person
for whom the Consultant is responsible abides by, and remains in compliance with, all rules,
regulations, ordinances, statutes, or laws affecting the Services, including, but not limited to, the
following: (A) existing and future City and County ordinances and regulations, (B) existing and
future State and Federal laws, and (C) existing and future OSHA standards.
16.4
Amendments. This Agreement may be modified only by a written
amendment signed by persons duly authorized to enter into contracts on behalf of the City and the
Consultant.
16.5
Provisions Required by Law. Each and every provision of law and any
clause required by law to be in this Agreement will be read and enforced as though it were included
herein and, if through mistake or otherwise any such provision is not inserted, or is not correctly
inserted, then upon the application of either party, this Agreement will promptly be physically
amended to make such insertion or correction.
16.6
Severability. The provisions of this Agreement are severable to the extent
that any provision or application held to be invalid by a Court of competent jurisdiction shall not
affect any other provision or application of this Agreement that may remain in effect without the
invalid provision or application.
16.7
Entire Agreement; Interpretation; Parol Evidence. This Agreement
represents the entire agreement of the parties with respect to its subject matter, and all previous
agreements, whether oral or written, entered into prior to this Agreement are hereby revoked and
superseded by this Agreement. No representations, warranties, inducements or oral agreements
have been made by any of the parties except as expressly set forth herein, or in any other
contemporaneous written agreement executed for the purposes of carrying out the provisions of
this Agreement. This Agreement shall be construed and interpreted according to its plain meaning,
and no presumption shall be deemed to apply in favor of, or against the party drafting this
Agreement. The parties acknowledge and agree that each has had the opportunity to seek and
utilize legal counsel in the drafting of, review of, and entry into this Agreement.
16.8
Assignment; Delegation. No right or interest in this Agreement shall be
assigned or delegated by the Consultant without prior, written permission of the City, signed by
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the City Manager. Any attempted assignment or delegation by the Consultant in violation of this
provision shall be a breach of this Agreement by the Consultant.
16.9
Subcontracts. No subcontract shall be entered into by the Consultant with
any other party to furnish any of the material or services specified herein without the prior written
approval of the City. The Consultant is responsible for performance under this Agreement whether
or not subcontractors are used. Failure to pay subcontractors in a timely manner pursuant to any
subcontract shall be a material breach of this Agreement by the Consultant.
16.10 Rights and Remedies. No provision in this Agreement shall be construed,
expressly or by implication, as waiver by the City of any existing or future right and/or remedy
available by law in the event of any claim of default or breach of this Agreement. The failure of
the City to insist upon the strict performance of any term or condition of this Agreement or to
exercise or delay the exercise of any right or remedy provided in this Agreement, or by law, or the
City’s acceptance of and payment for services, shall not release the Consultant from any
responsibilities or obligations imposed by this Agreement or by law, and shall not be deemed a
waiver of any right of the City to insist upon the strict performance of this Agreement.
16.11 Attorneys’ Fees. In the event either party brings any action for any relief,
declaratory or otherwise, arising out of this Agreement or on account of any breach or default
hereof, the prevailing party shall be entitled to receive from the other party reasonable attorneys’
fees and reasonable costs and expenses, determined by the court sitting without a jury, which shall
be deemed to have accrued on the commencement of such action and shall be enforced whether or
not such action is prosecuted through judgment.
16.12 Liens. All materials or services shall be free of all liens and, if the City
requests, a formal release of all liens shall be delivered to the City once payment has cleared the
bank upon which it is drawn.
16.13 Offset.
A.
Offset for Damages. In addition to all other remedies at law or
equity, the City may offset from any money due to the Consultant any amounts the
Consultant owes to the City for damages that have been reduced to a judgment resulting
from breach or deficiencies in performance or breach of any obligation under this
Agreement.
B.
Offset for Delinquent Fees or Taxes. The City may offset from any
money due to the Consultant any amounts the Consultant owes to the City for delinquent
fees, transaction privilege use taxes, and property taxes, including any interest or penalties.
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16.14 Notices and Requests. Any notice or other communication required or
permitted to be given under this Agreement shall be in writing and shall be deemed to have been
duly given if (A) delivered to the party at the address set forth below, (B) deposited in the U.S.
Mail, registered or certified, return receipt requested, to the address set forth below, or (C) given
to a recognized and reputable overnight delivery service, to the address set forth below:
If to the City:
City of Buckeye
530 E. Monroe Avenue
Buckeye, Arizona 85236
Attn: Finance Department, Procurement
Email: Contracts@buckeyeaz.gov
With copy to:
City of Buckeye
530 E. Monroe Avenue
Buckeye, Arizona 85326
Attn: K. Scott McCoy, City Attorney
If to Consultant:
IES Communications, LLC
2801 South Fair Lane
Tempe, Arizona 85282
Attn: Brian Pezzillo/Legal Department
Ph: 480-379-6200
Email: brian.pezzillo@iescomm.com
or at such other address, and to the attention of such other person or officer, as any party may
designate in writing by notice duly given pursuant to this subsection. Notices shall be deemed
received (A) when delivered to the party, (B) three business days after being placed in the U.S.
Mail, properly addressed, with sufficient postage, or (C) the following business day after being
given to a recognized overnight delivery service, with the person giving the notice paying all
required charges and instructing the delivery service to deliver on the following business day. If
a copy of a notice is also given to a party’s counsel or other recipient, the provisions above
governing the date on which a notice is deemed to have been received by a party shall mean and
refer to the date on which the party, and not its counsel or other recipient to which a copy of the
notice may be sent, is deemed to have received the notice.
16.15 Confidentiality of Records. The Consultant shall establish and maintain
procedures and controls that are acceptable to the City for the purpose of ensuring that information
contained in its records or obtained from the City or from others in carrying out its obligations
under this Agreement shall not be used or disclosed by it, its agents, officers, or employees, except
as required to perform the Consultant’s duties under this Agreement. Persons requesting such
information should be referred to the City. The Consultant also agrees that any information
pertaining to individual persons shall not be divulged other than to employees or officers of the
Consultant as needed for the performance of duties under this Agreement.
16.16 Information Technology.
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PSA Contract No. 2025150
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A.
Limited Access. If necessary for the fulfillment of this Agreement,
the City may provide the Consultant with non-exclusive, limited access to the City’s
information technology infrastructure. The Consultant understands and agrees to abide by
all City policies, standards, regulations, and restrictions regarding access and usage of the
City’s information and communication technology resources. The Consultant shall enforce
all such policies, standards, regulations, and restrictions with all the Consultant’s
employees, agents, or any tier of subcontractor granted access in the performance of this
Agreement and shall be granted and authorized only such access as may be necessary for
the purpose of fulfilling the requirements of this Agreement.
B.
Permitted Access. The Consultant’s employees, agents, and
subcontractors must receive prior, written approval from the City before being granted
access to the City’s information and communication technology resources and data. The
City, in its sole discretion, shall determine accessibility and limitations thereto. The
Consultant agrees that the requirements of this Section shall be incorporated into all
subcontractor/subconsultant agreements entered into by the Consultant. It is further agreed
that a violation of this Section shall be deemed to cause irreparable harm that justifies
injunctive relief in court. Notwithstanding the provisions in Section 14, a violation of this
Section may result in immediate termination of this Agreement without notice.
C.
Data Confidentiality. All City data and technical information,
regardless of form, including originals, images, and reproductions, prepared by, obtained
by, or transmitted to the Consultant in connection with this Agreement, are confidential,
proprietary information owned by the City. Except as specifically provided in this
Agreement, the Consultant shall not, without the prior, written consent of the City Manager
or authorized designee, (A) disclose data generated in the performance of the services to
any third party, or (B) use City data and information.
D.
Data Security. Personal identifying information, financial account
information, or restricted City information, whether in electronic format or hard copy, must
be secured and protected at all times to avoid unauthorized access. At a minimum, the
Consultant must encrypt and/or password-protect electronic files. This includes data saved
to laptop computers, computerized devices, or removable storage devices. When City
information, regardless of its format, is no longer required by the Consultant to execute the
work contracted by the City, the information must be redacted or destroyed through
appropriate and secure methods to ensure the information cannot be viewed, accessed, or
reconstructed.
E.
Compromised Security. In the event that data collected or obtained
by the Consultant in connection with this Agreement is believed to have been
compromised, the Consultant shall immediately notify the City Manager, or authorized
City designee. The Consultant agrees to reimburse the City for any costs incurred by the
City to investigate potential breaches of this data by the Consultant and, where applicable,
the cost of notifying and/or assisting individuals who may be impacted by the breach.
F.
Disengagement. In the event this Agreement is terminated by either
party, the Consultant agrees to confer back to the City all of its data, in usable and
IES Communication, LLC
PSA Contract No. 2025150
Page 13 of 59
normalized format, within 30 days of notice of termination. There shall be no charge for
the return of City data to the City.
G.
Survival. The obligations of the Consultant under this Section 16.16
shall survive the termination of this Agreement.
16.17 Records and Audit Rights. To ensure that the Consultant and its
subcontractors are complying with the warranty under subsection 16.18, the Consultant’s and its
subcontractor’s books, records, correspondence, accounting procedures and practices, and any
other supporting evidence relating to this Agreement, including the papers of any of the
Consultant’s and its subcontractors’ employees who perform any work or services pursuant to this
Agreement (all of the foregoing hereinafter referred to as “Records”), after written notice including
but not limited to written notice by e-mail at brian.pezzillo@iescomm.com accompanied by a read-
receipt request, shall be open to inspection and subject to audit and/or reproduction during normal
working hours by the City, to the extent necessary to adequately permit (A) evaluation and
verification of any invoices, payments or claims based on the Consultant’s and its subcontractors’
actual costs (including direct and indirect costs and overhead allocations) incurred, or units
expended directly in the performance of work under this Agreement and (B) evaluation of the
Consultant’s and its subcontractors’ compliance with the Arizona employer sanctions laws
referenced in subsection 16.18. To the extent necessary for the City to audit Records as set forth
in this subsection, the Consultant and its subcontractors hereby waive any rights to keep such
Records confidential. For the purpose of evaluating or verifying such actual or claimed costs or
units expended, the City shall have access to said Records, even if located at its subcontractors’
facilities, from the effective date of this Agreement for the duration of the work and until three
years after the date of final payment by the City to the Consultant pursuant to this Agreement. The
Consultant and its subcontractors shall provide the City with adequate and appropriate workspace
so that the City can conduct audits in compliance with the provisions of this subsection. The City
shall give the Consultant or its subcontractors reasonable advance notice of intended audits. The
Consultant shall require its subcontractors to comply with the provisions of this subsection by
insertion of the requirements hereof in any subcontract pursuant to this Agreement.
16.18 E-Verify Requirements. To the extent applicable under ARIZ. REV. STAT. §
41-4401, the Consultant and its subcontractors warrant compliance with all federal immigration
laws and regulations that relate to their employees and their compliance with the E-Verify
requirements under ARIZ. REV. STAT. § 23-214(A). The Consultant’s or its subcontractor’s failure
to comply with such warranty shall be deemed a material breach of this Agreement and may result
in the termination of this Agreement by the City.
16.19 Israel. To the extent ARIZ. REV. STAT. § 35-393 through § 35-393.03 are
applicable, the parties hereby certify that they are not currently engaged in, and agree for the
duration of this Agreement to not engage in, a “boycott” of goods or services from Israel, as that
term is defined in ARIZ. REV. STAT. § 35-393.
16.20 Conflicting Terms. In the event of any inconsistency, conflict, or ambiguity
among the terms of this Agreement, any amendments, the Scope of Work, any City-approved
Purchase Order, or the Fee Proposal, the documents shall govern in the order listed herein.
IES Communication, LLC
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16.21 Time is of the Essence. The timely completion of the Services is of critical
importance to the economic circumstances of the City.
16.22 Meaning of Terms. References made in the singular shall include the plural
and the masculine shall include the feminine or the neuter.
16.23 Non-Exclusive Contract. This Agreement is entered into with the
understanding and agreement that it is for the sole convenience of the City. The City reserves the
right to obtain like goods and services from another source when necessary.
16.24 Forced Labor of Ethnic Uyghurs. To the extent applicable under ARIZ. REV.
STAT. § 35-394, the Vendor warrants and certifies that it does not currently, and agrees for the
duration of this Agreement that it will not use the forced labor, any goods or services produced by
the forced labor, or any contractors, subcontractors, or suppliers that use the forced labor or any
goods or services produced by the forced labor of ethnic Uyghurs in the People’s Republic of
China. If the Vendor becomes aware that it is not in compliance with this paragraph, the Vendor
shall notify the Town of the noncompliance within five business days of becoming aware of it. If
the Vendor fails to provide a written certification that the Vendor has remedied the noncompliance
within 180 days after that, this Agreement shall terminate unless the termination date of this
Agreement occurs before the end of the remedy, in which case this Agreement terminates on the
contract termination date.
16.25 Clickwrap Terms Excluded. In the event the Consultant’s terms of sale or service
were provided to the City only upon “acceptance” of a “clickwrap” or “clickthrough” agreement,
such terms of sale or service shall not be binding upon the City. No oral agreement, “clickwrap”
or “clickthrough” agreement or other understanding shall in any way modify a City issued or
approved contract or the terms of this Professional Services Agreement.
[SIGNATURES ON FOLLOWING PAGE]
IES Communication, LLC
PSA Contract No. 2025150
Page 15 of 59
IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date
and year first set forth above.
“City”
“Consultant”
CITY OF BUCKEYE,
IES COMMUNICATIONS, LLC,
an Arizona municipal corporation
a Delaware limited liability company
Dan Cotterman, City Manager
Brian Pezzillo,
ATTEST:
Lucinda J. Aja, City Clerk
RECOMMENDED:
William Kauppi, Chief Financial Officer
APPROVED AS TO FORM:
K. Scott McCoy, City Attorney
IES Communication, LLC
PSA Contract No. 2025150
Page 16 of 59
EXHIBIT A
TO
ON-CALL PROFESSIONAL SERVICES AGREEMENT
BETWEEN
THE CITY OF BUCKEYE
AND
IES COMMUNICATIONS, LLC
[RFQ Proposal]
See following pages.
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PSA Contract No. 2025150
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IES Communications, LLC
PSA Contract No. 2025150
(REV.05.15.24)
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IES Communication, LLC
PSA Contract No. 2025150
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Table of Contents
IES Communications, LLC
Cover Letter
Project Experience and Qualifications
Section A
Past Performance Questionnaire
Section B
Experience of Key Personnel
Section C
Method of Approach
Section D
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(REV.05.15.24)
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IES Communication, LLC
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Manda Degler
IES Communications, LLC
Business Development Manager
2801 South Fair Lane
602.214.0527
Tempe, Arizona 85282
manda.degler@iescomm.com
www.iescomm.com
July 29, 2024
City of Buckeye
Attention: Diana Landeros
dlanderos@buckeyeaz.gov
RE: City of Buckeye
Dear Diana,
At IES Communications, LLC, we don't just deliver solutions; we pioneer innovations. With a legacy dating back to
1984 and backed by IES Holdings, Inc. (Incorporated in Delaware on May 5, 2003, | NASDAQ: IESC), we stand as a
premier nationwide low-voltage systems integrator. Our expertise spans a broad spectrum of services, encompassing
audio visual systems, DAS, data center services, life safety solutions, OSP, PoE Lighting, safety systems, structured
cabling, and a suite of Wi-Fi products and services.
What sets us apart isn't just our expertise but our unwavering dedication to safety, quality, training, and customer
service. No matter the scale, every project is handled meticulously, ensuring excellence at every turn. We thrive on
leveraging strategic partnerships and deploying cutting-edge techniques to deliver tailored and comprehensive
solutions that precisely meet your requirements.
A. IES Communications, LLC | 2801 S Fair Lane, Tempe, AZ 85282 | 480.379.6200 | UEI SYENMMSEU9M8 |
manda.degler@iescomm.com
B. Arizona State Contractors License | AZ Alarm Sullivan | AZ Board of Tech Registration Alarm Agent Wells |
AZ TPT License | AZ Department of Gaming | AZ NICET Cert Sullivan | AZ State Alaram Business Registration
| AZ County of Maricopa Air Quality Registration | Multiple AZ City Licenses
C. To confirm, IES Communications, LLC has not had any contracts or subcontracts terminated within the last
five years. Additionally, we have not had any claims, litigation, or arbitration within the last three years.
D. Tom Emma, CPA | President
E. Please review the PDF sent via email for our Audited Financial Statement.
In summary, IES stands ready to deliver the most comprehensive and cost-effective service. We eagerly anticipate the
opportunity to partner with you in the management and execution of this effort.
If you have questions, require more information, or wish to explore how IES can be your ideal solution, please don't
hesitate to reach out; I eagerly anticipate the chance to work together. Thank you for considering IES.
Sincerely,
Manda Degler
Manda Degler, Business Development Manager
IES Communications, LLC
PSA Contract No. 2025150
(REV.05.15.24)
Page 20 of 59
IES Communication, LLC
PSA Contract No. 2025150
Page 20 of 59
IES Project Experience
Version 1 | June 2022
IES Communications, LLC
1
PHX 86 | Hensel Phelps
El Mirage, AZ
June 2024
Data Center Build out - Copper Data cabling for pre-determined locations for phones, computers, cameras, EPMS, Controls, and
Telecom.Fiber Cabling for Cameras, Backbone connections, Blown in Fiber, OSP Fiber, interconnect between buildings, and
cabinetsRacks and Cabinets built out, secured to the floor per specified instructions. Bonding of equipment as per
specifications.OSP connections for Fiber between buildings and Carier vaults. Blown in Fiber and OSP fiber.All connections to be
labeled and tested as per customer provided specifications.Controls cabling for HVAC, Building Automation.
HonorHealth – Union Hills Medical Group
Glendale Arizona
May 2024
This project was a tenant improvement on an existing building and consisted of an IDF build out, utilizing customer specified racks,
ladder rack, and wire managers. A total of sixty-seven (67) Cat 6A cables were installed utilizing ICRA containment carts with HEPA
filters. Cables were terminated with Cat 6A jacks and placed in Cat 6A modular patch panels on the closet end and on Cat 6A jacks
and placed in faceplates on the station end. Cables were supported every 5 feet via a J-hook pathway. Cables were tested utilizing
EIA/TIA 568A standards. Test results and Asbuilts were provided to the customer. Customer provided APs were installed
Trane Technologies
Davidson, North Carolina
April 2024
Building B Conference Rooms: Wall Street, Himalaya, Zagros, The Great Divide and Design for The Technical Training Center.
Each conference room, individual, was provisioned with a newly upgraded Teams room, projector or multiple displays, lectern,
speakers and new head end equipment for optimal functionality for training, group meetings and calls.
The Wall Street Conference Room was a particularly challenging project as it is the executive conference room that was
experiencing significant audio issues. IES performed a site survey to determine existing equipment and troubleshoot. It was
determined based upon the age of the existing solution that a new system would be the most reliable, however, there was a
significant timeline that required expedited procurement and shipping, and onsite provisioning. IES was able to meet this timeline
with success and on budget.
The Himalaya, Zagros and The Great Divide were completed in conjunction with each other. The projects were slated to take a full
week per room and IES was able to complete the full project a week early and under budget.
Design for the Technical Training Center was completed in conjunction with the owner, architect and designer, multiple phases of
design were completed, including DD and CD drawings. This project is pending installation.
IES Communications, LLC
PSA Contract No. 2025150
(REV.05.15.24)
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IES Communication, LLC
PSA Contract No. 2025150
Page 21 of 59
CONTRACT INFORMATION (To be completed by Contractor)
1.
Email : ____________________________________
Contact Name: _____________________________
Contractor Information:
Firm Name: __________________________
Address: _____________________________
Phone Number: _______________________
Contact Phone: _____________________________
2. Work Performed as:
Prime Contractor
Sub Contractor
Joint Venture Other (Explain):
3. Contract Information:
Contract Number:________________________________
Contract Type:
Firm Fixed Price
Cost Reimbursement
Other (Please specify):
Contract Title: __________________________________ Contract Location: _______________________
Award Date (mm/dd/yy): ____________________
Contract Completion Date: ____________________
Actual Completion Date : __________________
Explain Differences:
Original Contract Price (Award Amount): __________________________
Final Contract Price (to include all modifications, if applicable) : _________________________
Explain Differences:
4. Project Description:
Complexity of Work:
High
Med Routine
CLIENT INFORMATION (To be completed by Client)
5. Client Information:
Name: ___________________________________Phone Number: ____________________________________
Title: ____________________________________Email Address: _______________________________________
6. Describe the client's role in the project:
Client Signature:
Date:
PAST PERFORMANCE QUESTIONNAIRE
How is this project relevant to project of submission? (Please provide details such as similar equipment, requirements,
conditions, etc.)
RFQ 2024119
On-Call IT Design, Program/Project Support
& Installation Services
Page 12 of 31
IES Communications, LLC
602.214.0527
Business Development Manager
manda.degler@iescomm.com
IES Communications, LLC
PSA Contract No. 2025150
(REV.05.15.24)
Page 22 of 59
IES Communication, LLC
PSA Contract No. 2025150
Page 22 of 59
NOTE
(E ) Exceptional
An Exceptional rating is appropriate when the
contractor successfully performed multiple
significant events that were of benefit to the
Government/Owner. A singular benefit, however,
could be of such magnitude that it alone constitutes
an Exceptional rating. Also there should have been
NO significant weaknesses identified.
A Very Good rating is appropriate when the
Contractor successuflly performed a significant
event that was a benefit to the Government/Owner.
There should have been no significant weaknesses
identified.
A Satisfactory rating is appropriate when there
were only minor problems, or major problems that
the contractor recovered from without impact to
the contract. There should have been NO significant
weaknesses identified. Per DOD policy, a
fundamental principle of assigning ratings is that
the contractors will not be assessed a rating lower
than Satisfactory solely for not performing beyond
the requirements of the contract.
A Marginal rating is appropriate when a significant
event occurred that the contractor had trouble
overcoming which impacted the
Government/Owner.
An Unsatisfactory rating is appropriate when
multiple significant events occurred that the
contractor had trouble overcoming and which
impacted the Government/Owner. A singular
problem, however, could be of such serious
magnitude that it alone constitutes an
unsatisfactory rating.
Raiting will be neither positive nor negative.
No information or did not apply to your contract
Performance does not meet most contractual requirements
and recovery is not likely in a timely manner. The contractual
performance of the element or sub-element contains serious
problem(s) for which the contractor's corrective actions
appear
or were ineffective.
Performance does not meet some contractual requirements.
The contractual performance of the element or sub-element
being assessed reflects a serious problem for which the
contractor has not yet identified corrective actions. The
contractor's proposed actions appear only marginally
effective or were not fully implemented.
Performance meets minimum contractual requirements. The
contractual prerformance of the element or sub-element
contains some minor problems for which corrective actions
taken by the contractor appear or were satisfactory
Performance meets contractual requirements and exceeds
some to the Government/Owner's benefit. The contractual
performance of the element or sub-element being assessed
was accomplished with some minor problems for which
corrective actions taken by the contractor were effective
(N) Not Applicable
(U) Unsatisfactory
(M) Marginal
(S) Satisfactory
(VG) Very Good
RATING
DEFINITION
Performance meets contractual requirements and exceeds
many to the Government/Owner's benefit. The contractual
performance of the element or sub-element being assessed
was accomplished with few minor problems for which
corrective actions taken by the contractor were highly
effective
ADJECTIVE RATINGS AND DEFINITIONS TO BE USED TO BEST REFLECT
YOUR EVALUATION OF THE CONTRACTOR'S PERFORMANCE
RFQ 2024119
On-Call IT Design, Program/Project Support
& Installation Services
Page 13 of 31
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PSA Contract No. 2025150
(REV.05.15.24)
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IES Communication, LLC
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Page 23 of 59
a) Quality of technical data/report preparation efforts
E
VG
S
M
U
N
b) Ability to meet quality standards specified for technical performance
E
VG
S
M
U
N
c) Timeliness/effectiveness of contract problem resolution without extensive
customer guidance
E
VG
S
M
U
N
d) Adequacy/effectiveness of quality control program and adherence to
contract quality assurance requirements (without adverse effect on
performance)
E
VG
S
M
U
N
a) Compliance with contract delivery/completion schedules including any
significant intermediate milestones. (If liquidated damages were assessed or
the schedule was not met, please address below)
E
VG
S
M
U
N
b) Rate the contractor's use of available resources to accomplish tasks
identified in the contract
E
VG
S
M
U
N
a) To what extent were the end users satisfied with the project?
E
VG
S
M
U
N
b) Contractor was reasonable and cooperative in dealing with your staff
(including the ability to successfully resolve disagreements/disputes;
responsiveness to administrative reports, ommunication
)
E
VG
S
M
U
N
c) To what extent was the contractor cooperative,
, and concerned
with the interests of the customer?
E
VG
S
M
U
N
d) Overall customer satisfaction
E
VG
S
M
U
N
a) Effectiveness of on-site management of subcontractors, suppliers, materials,
and/or labor force?
E
VG
S
M
U
N
b) Ability to hire, apply, and retain a qualified workforce through this effort
E
VG
S
M
U
N
c) Government Property Control
E
VG
S
M
U
N
d) Knowledge/expertise demonstrated by contractor personnel
E
VG
S
M
U
N
e) Utilization of Small Business
E
VG
S
M
U
N
f) Ability to simultaneously manage multiple projects with multiple disciplines
E
VG
S
M
U
N
g) Ability to assimilate and incorporate changes in requirements and/or
priorit
, including planning, execution and response to Government change
E
VG
S
M
U
N
h) Effectiveness of overall management (including ability to effectively lead,
manage and control the program)
E
VG
S
M
U
N
PAST PERFORMANCE EVALUATION
(TO BE COMPLETED BY CLIENT)
1. QUALITY
2. SCHEDULE/TIMELINESS OF PERFORMANCE:
3. CUSTOMER SATISFACTION
4. MANAGEMENT/PERSONNEL/LABOR
RFQ 2024119
On-Call IT Design, Program/Project Support
& Installation Services
Page 14 of 31
IES Communications, LLC
PSA Contract No. 2025150
(REV.05.15.24)
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PSA Contract No. 2025150
Page 24 of 59
a) Ability to meet the terms and conditions within the contractually agreed
price(s)?
E
VG
S
M
U
N
b) Contractor proposed innovative alternative methods/processes that reduced
cost, improved maintainability or other factors that benefited the client
E
VG
S
M
U
N
c) If this is/was a Government cost type contract, please rate the Contractor's
timeliness and accuracy in submitting monthly invoices with appropriate back-
up documentation, monthly status reports/budget variance reports, compliance
with established budgets and avoidance of significant and/or unexplained
variances (under runs or overruns)
E
VG
S
M
U
N
d) Is the Contractor's accounting system adequate for management and
tracking of costs? If no, please explain in Remarks section.
e) If this is/was a Government contract, has/was this contract been partially or
completely terminated for default or convenience or are there any pending
terminations? Indicate if show cause or cure notices were issued, or any default
action in comment section below.
f) Have there been any indications that the contractor has had any financial
problems? If yes, please explain below.
a) To what extent was the contractor able to maintain an environment of
safety, adhere to its approved safety plan, and respond to safety issues?
(Includes: following the users rules, regulations, and requirements regarding
housekeeping, safety, correction of noted deficiencies, etc.)
E
VG
S
M
U
N
b) Contractor complied with all security requirements for the project and
personnel security requirements.
E
VG
S
M
U
N
a) Ability to successfully respond to emergency and/or surge situations
(including notifying COR, PM or Contracting Officer in a timely manner
regarding urgent contractual issues)
E
VG
S
M
U
N
b) Compliance with contractual terms/ provisions (explain if specific issues)
E
VG
S
M
U
N
c) Would you hire or work with this firm again? (if no, please explain below)
d) In summary, provide an overall rating for the work performed by this
contractor.
E
VG
S
M
U
N
Client Signature:
Date:
Please provide responses to the questions above (if applicable) and/or additional remarks.
,
please provide a brief narrative addressing specific strengths, weaknesses, deficiencies, or other comments
which may assist
in evaluating performance risk. (please attach additional pages if necessary)
5. COST/FINANCIAL MANAGEMENT
6. SAFETY/SECURITY
7. GENERAL
Yes
No
No
Yes
No
Yes
Yes
No
RFQ 2024119
On-Call IT Design, Program/Project Support
& Installation Services
Page 15 of 31
IES Communications, LLC
PSA Contract No. 2025150
(REV.05.15.24)
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CONTRACT INFORMATION (To be completed by Contractor)
1.
Email : ____________________________________
Contact Name: _____________________________
Contractor Information:
Firm Name: __________________________
Address: _____________________________
Phone Number: _______________________
Contact Phone: _____________________________
2. Work Performed as:
Prime Contractor
Sub Contractor
Joint Venture Other (Explain):
3. Contract Information:
Contract Number:________________________________
Contract Type:
Firm Fixed Price
Cost Reimbursement
Other (Please specify):
Contract Title: __________________________________ Contract Location: _______________________
Award Date (mm/dd/yy): ____________________
Contract Completion Date: ____________________
Actual Completion Date : __________________
Explain Differences:
Original Contract Price (Award Amount): __________________________
Final Contract Price (to include all modifications, if applicable) : _________________________
Explain Differences:
4. Project Description:
Complexity of Work:
High
Med Routine
CLIENT INFORMATION (To be completed by Client)
5. Client Information:
Name: ___________________________________Phone Number: ____________________________________
Title: ____________________________________Email Address: _______________________________________
6. Describe the client's role in the project:
Client Signature:
Date:
PAST PERFORMANCE QUESTIONNAIRE
How is this project relevant to project of submission? (Please provide details such as similar equipment, requirements,
conditions, etc.)
RFQ 2024119
On-Call IT Design, Program/Project Support
& Installation Services
Page 12 of 31
IES Communications, LLC
602.214.0527
Business Development Manager
manda.degler@iescomm.com
IES Communications, LLC
PSA Contract No. 2025150
(REV.05.15.24)
Page 26 of 59
IES Communication, LLC
PSA Contract No. 2025150
Page 26 of 59
NOTE
(E ) Exceptional
An Exceptional rating is appropriate when the
contractor successfully performed multiple
significant events that were of benefit to the
Government/Owner. A singular benefit, however,
could be of such magnitude that it alone constitutes
an Exceptional rating. Also there should have been
NO significant weaknesses identified.
A Very Good rating is appropriate when the
Contractor successuflly performed a significant
event that was a benefit to the Government/Owner.
There should have been no significant weaknesses
identified.
A Satisfactory rating is appropriate when there
were only minor problems, or major problems that
the contractor recovered from without impact to
the contract. There should have been NO significant
weaknesses identified. Per DOD policy, a
fundamental principle of assigning ratings is that
the contractors will not be assessed a rating lower
than Satisfactory solely for not performing beyond
the requirements of the contract.
A Marginal rating is appropriate when a significant
event occurred that the contractor had trouble
overcoming which impacted the
Government/Owner.
An Unsatisfactory rating is appropriate when
multiple significant events occurred that the
contractor had trouble overcoming and which
impacted the Government/Owner. A singular
problem, however, could be of such serious
magnitude that it alone constitutes an
unsatisfactory rating.
Raiting will be neither positive nor negative.
No information or did not apply to your contract
Performance does not meet most contractual requirements
and recovery is not likely in a timely manner. The contractual
performance of the element or sub-element contains serious
problem(s) for which the contractor's corrective actions
appear
or were ineffective.
Performance does not meet some contractual requirements.
The contractual performance of the element or sub-element
being assessed reflects a serious problem for which the
contractor has not yet identified corrective actions. The
contractor's proposed actions appear only marginally
effective or were not fully implemented.
Performance meets minimum contractual requirements. The
contractual prerformance of the element or sub-element
contains some minor problems for which corrective actions
taken by the contractor appear or were satisfactory
Performance meets contractual requirements and exceeds
some to the Government/Owner's benefit. The contractual
performance of the element or sub-element being assessed
was accomplished with some minor problems for which
corrective actions taken by the contractor were effective
(N) Not Applicable
(U) Unsatisfactory
(M) Marginal
(S) Satisfactory
(VG) Very Good
RATING
DEFINITION
Performance meets contractual requirements and exceeds
many to the Government/Owner's benefit. The contractual
performance of the element or sub-element being assessed
was accomplished with few minor problems for which
corrective actions taken by the contractor were highly
effective
ADJECTIVE RATINGS AND DEFINITIONS TO BE USED TO BEST REFLECT
YOUR EVALUATION OF THE CONTRACTOR'S PERFORMANCE
RFQ 2024119
On-Call IT Design, Program/Project Support
& Installation Services
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a) Quality of technical data/report preparation efforts
E
VG
S
M
U
N
b) Ability to meet quality standards specified for technical performance
E
VG
S
M
U
N
c) Timeliness/effectiveness of contract problem resolution without extensive
customer guidance
E
VG
S
M
U
N
d) Adequacy/effectiveness of quality control program and adherence to
contract quality assurance requirements (without adverse effect on
performance)
E
VG
S
M
U
N
a) Compliance with contract delivery/completion schedules including any
significant intermediate milestones. (If liquidated damages were assessed or
the schedule was not met, please address below)
E
VG
S
M
U
N
b) Rate the contractor's use of available resources to accomplish tasks
identified in the contract
E
VG
S
M
U
N
a) To what extent were the end users satisfied with the project?
E
VG
S
M
U
N
b) Contractor was reasonable and cooperative in dealing with your staff
(including the ability to successfully resolve disagreements/disputes;
responsiveness to administrative reports, ommunication
)
E
VG
S
M
U
N
c) To what extent was the contractor cooperative,
, and concerned
with the interests of the customer?
E
VG
S
M
U
N
d) Overall customer satisfaction
E
VG
S
M
U
N
a) Effectiveness of on-site management of subcontractors, suppliers, materials,
and/or labor force?
E
VG
S
M
U
N
b) Ability to hire, apply, and retain a qualified workforce through this effort
E
VG
S
M
U
N
c) Government Property Control
E
VG
S
M
U
N
d) Knowledge/expertise demonstrated by contractor personnel
E
VG
S
M
U
N
e) Utilization of Small Business
E
VG
S
M
U
N
f) Ability to simultaneously manage multiple projects with multiple disciplines
E
VG
S
M
U
N
g) Ability to assimilate and incorporate changes in requirements and/or
priorit
, including planning, execution and response to Government change
E
VG
S
M
U
N
h) Effectiveness of overall management (including ability to effectively lead,
manage and control the program)
E
VG
S
M
U
N
PAST PERFORMANCE EVALUATION
(TO BE COMPLETED BY CLIENT)
1. QUALITY
2. SCHEDULE/TIMELINESS OF PERFORMANCE:
3. CUSTOMER SATISFACTION
4. MANAGEMENT/PERSONNEL/LABOR
RFQ 2024119
On-Call IT Design, Program/Project Support
& Installation Services
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a) Ability to meet the terms and conditions within the contractually agreed
price(s)?
E
VG
S
M
U
N
b) Contractor proposed innovative alternative methods/processes that reduced
cost, improved maintainability or other factors that benefited the client
E
VG
S
M
U
N
c) If this is/was a Government cost type contract, please rate the Contractor's
timeliness and accuracy in submitting monthly invoices with appropriate back-
up documentation, monthly status reports/budget variance reports, compliance
with established budgets and avoidance of significant and/or unexplained
variances (under runs or overruns)
E
VG
S
M
U
N
d) Is the Contractor's accounting system adequate for management and
tracking of costs? If no, please explain in Remarks section.
e) If this is/was a Government contract, has/was this contract been partially or
completely terminated for default or convenience or are there any pending
terminations? Indicate if show cause or cure notices were issued, or any default
action in comment section below.
f) Have there been any indications that the contractor has had any financial
problems? If yes, please explain below.
a) To what extent was the contractor able to maintain an environment of
safety, adhere to its approved safety plan, and respond to safety issues?
(Includes: following the users rules, regulations, and requirements regarding
housekeeping, safety, correction of noted deficiencies, etc.)
E
VG
S
M
U
N
b) Contractor complied with all security requirements for the project and
personnel security requirements.
E
VG
S
M
U
N
a) Ability to successfully respond to emergency and/or surge situations
(including notifying COR, PM or Contracting Officer in a timely manner
regarding urgent contractual issues)
E
VG
S
M
U
N
b) Compliance with contractual terms/ provisions (explain if specific issues)
E
VG
S
M
U
N
c) Would you hire or work with this firm again? (if no, please explain below)
d) In summary, provide an overall rating for the work performed by this
contractor.
E
VG
S
M
U
N
Client Signature:
Date:
Please provide responses to the questions above (if applicable) and/or additional remarks.
,
please provide a brief narrative addressing specific strengths, weaknesses, deficiencies, or other comments
which may assist
in evaluating performance risk. (please attach additional pages if necessary)
5. COST/FINANCIAL MANAGEMENT
6. SAFETY/SECURITY
7. GENERAL
Yes
No
No
Yes
No
Yes
Yes
No
RFQ 2024119
On-Call IT Design, Program/Project Support
& Installation Services
Page 15 of 31
N\A
July 29, 2024
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Project Team Organizational Chart
Brad Sandman, RCDD
V.P. Branch Operations
858.603.9608
brad.sandman@iescomm.com
Felix Altagarcia
Division Manager
480.379.6326
felix.altagarcia@iescomm.com
Ricky Montemayor, TECH
Project Manager SEC
602.214.8080
ricky.montemayor@iescomm.com
Shelly Olmstead
Director of Quality & Development
480.379.6365
shelly.olmstead@iescomm.com
Ryan Snell
Director of Safety
602.292.7075
ryan.snell@iescomm.com
Paul Nava, RCDD, CTS
Branch Manager National Design
619.313.1902
paul.nava@iescomm.com
Keith Coppens
Department Manager
480.313.2735
keith.coppens@iescomm.com
Carlos Arroyo, CTS-I, CTS
Sr. Quality Training Specialist
214.629.0791
carlos.arroyo@iescomm.com
Kevin Ruttenberg
Project Manager SC
602.753.6108
kevin.ruttenberg@iescomm.com
Bert Mercer
Project Manager AV
480.861.1515
bert.mercer@iescomm.com
Michael Jackson, RCDD
Lead Designer
619.958.9744
michael.jackson@iescomm.com
Tom Emma, CPA
President
480.379.6200
tom.emma@iescomm.com
Katherine Fishstein
V.P. National Operations
602.908.2926
katherine.fishstein@iescomm.com
Manda Degler
Business Development Manager
602.214.0527
manda.degler@iescomm.com
Glen Stewart
Regional Sales Director
512.848.0796
glen.stewart@iescomm.com
Matt McClymonds, RCDD, RTPM
Branch Manager
602.826.3355
matt.mcclymonds@iescomm.com
Andrew Raymond, CHST
Division Safety Manager
210.324.3920
andrew.raymond@iescomm.com
David Camper
V.P. Business Operations
602.501.5825
david.camper@iescomm.com
Brian Jones, CTS, CQT
Division Manager AV Systems
858.790.9850
brian.jones@iescomm.com
Eric Jones
Department Manager - Security
512.784.8384
eric.jones@iescomm.com
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Qualifications & Experience of Key Personnel
1 | P a g e
IES Communications, LLC
IES Communications, LLC (IES) takes great pride in the expert team we have assembled for the City of Buckeye:
Manda Degler | Account Manager | 20+ Years’ Experience |
Bringing eight years of diverse experience working with the City of Buckeye, Manda is adept at meeting the city's fast-
paced requirements. Her background in government and highly secure facility technology installations adds depth to
our team's capabilities. Manda's proactive problem-solving and unwavering dedication to customer satisfaction make
her a valuable team asset.
Manda will ensure seamless support for the city's needs and actively participate in onsite meetings when all
stakeholders are involved.
Felix Altagracia | Division Manager | 29 Years’ Experience|
Experience: 29 years of industry experience. OSHA 10 Certified.
His diligent approach ensures that all aspects of the project meet the required standards. Felix will be present at onsite
meetings involving all stakeholders, providing valuable insights and contributing to effective communication and
coordination among team members.
Matt McClymonds, RCDD, RTPM| AZ Branch Manager | 31 Years’ Experience|
Experience: 31 years of industry experience, RCDD, RTPM
Matt is responsible for the Structure Cabling, Audio Visual and Security teams. He will provide oversight ensuring that
each team has all of the tools and manpower necessary to successfully implement the City’s requirements.
Keith Coppens | Department Manager – Structured Cabling | 37 Years’ Experience|
Experience: 37 years of experience in AV and is highly skilled in managing Security Systems.
He will oversee individual teams on site and support the the Structured Cabling Team to determine that they have all
the resources and requirements necessary to meet the City’s needs.
Brian Jones, CTS, CQT | AV Division Manager | 19 Years’ Experience|
Experience: 19 years of industry experience. AV9000 Certified Quality Technicians (CQT). Certified Technology
Specialist™ (CTS®).
Brian will validate project compliance, ensuring all contracted work standards are adhered to. With his keen eye for
detail, he verifies that projects are developed, implemented, installed, and managed in accordance with rigorous
standards encompassing safety, quality, management, schedule, and budget requirements.
Eric Jones | Department Manager - Security | 18 Years’ Experience|
Experience: 18 years of experience in AV and is highly skilled in managing Security Systems.
He will oversee individual teams on site and support the the Security Team to determine that they have all the
resources and requirements necessary to meet the City’s needs.
Paul Nava, RCDD | Branch Manager – National Design | 19 Years’ Experience|
Experience: 19 years of industry experience. RCDD
Paul will lead the team for any design requirements and will be brought in to guide should design issues arise during
projects.
Mike Jackson, RCDD| Lead Designer | Estimator | 27 Years’ Experience|
Mike will be responsible for technical engineering and design for the project and providing value-engineering
suggestions to provide the most cost effective and highest–performing system available.
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Qualifications & Experience of Key Personnel
2 | P a g e
IES Communications, LLC
Ricky Montemayor| Structured Cabling Project Manager | 20 Years’ Experience|
Experience: 20 years of industry experience.
Responsible for all material procurement, managing the day to day requirements of technicians and technical needs
for City projects.
Bert Mercer | AV Project Manager | 17 Years’ Experience|
Experience: 17 years of industry experience.
Bert will oversee all aspects of the Audio Visual work, including design, coordination meetings, procurement, day-to-
day meetings, scheduling, staffing, forecasting team adjustments, safety, and budget. Burt will attend all in-office
meetings to provide updates, coordination, and clash resolution for anything happening in the field.
Kevin Ruttenberg | Security Project Manager | 25Years’ Experience|
Experience: 25 years of industry experience.
Bert will oversee all aspects of the Security work, including design, coordination meetings, procurement, day-to-day
meetings, scheduling, staffing, forecasting team adjustments, safety, and budget. Burt will attend all in-office
meetings to provide updates, coordination, and clash resolution for anything happening in the field.
Andrew Raymond, CHST | Division Safety Manager | 15 Years’ Experience |
Experience: Registered Construction Health Safety Technologist (CHST). OSHA 500 Certified.
Andrew will conduct comprehensive site walks during projects, diligently overseeing all safety aspects of the project.
His role includes providing site-specific training, developing site safety plans, and conducting thorough job site safety
audits. With a focus on proactive safety measures, Andrew will implement Pre-Task Planning to mitigate potential
risks and ensure a secure working environment for all personnel involved. Furthermore, he will actively participate in
all Site Safety Meetings, collecting pertinent data and reporting on health and safety matters to the customer and IES
management. Serving as the primary point of contact for anything safety-related, Andrew's unwavering commitment
to safety will safeguard the well-being of everyone on-site, aligning with IES's dedication to prioritizing safety in every
aspect of its operations.
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Tom Emma, CPA
President
IES Communications, LLC
Background:
Bringing over 25 years of comprehensive expertise in finance and accounting, Tom has emerged as a key
figure in the construction industry. Over the past two decades, he has held various senior financial
management roles, underscoring his proficiency and unwavering commitment to the sector. Joining IES in
2016, Tom assumed the pivotal position of Vice President of Finance, where he adeptly managed all facets
of accounting, finance, and planning functions. Prior to his tenure at IES, Tom served as the Controller and
Treasurer for Aldridge Electric, Inc., a nationally recognized contractor boasting an impressive annual
revenue of nearly $500 million and headquartered in the Chicago area. Tom's outstanding leadership was
duly acknowledged, leading to his promotion to President of the Communications Division in 2021. In this
strategic capacity, he oversees the overall profitability and operations of all IES Communications locations
across the United States. Beyond his executive responsibilities, Tom actively contributes to advancing
employee development and leadership at IES. He plays a vital role as a member of the Employee
Development Team and actively creates innovative curricula and programs to fortify the organization's
workforce.
Training | Development | Certifications:
BS Accounting, Northern Illinois University
Certified Public Accountant
Member, American Institute of Certified Public Accountants
Member, Construction Financial Management Association
Project Involvement:
Tom provides executive-level support for the project team, including design review and assistance,
resource acquisition and allocation, and high-level project oversight. Tom also provides the escalation
support needed for any issue that cannot be resolved by the Project Manager on site and supports his
project team through his experience and visibility across the entire IES organization.
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Glen Stewart
Director of Sales – Texas | Southwest Region
IES Communications, LLC
Background:
Glen has been an influential figure in the telecommunications industry since 1996 and became a valuable
member of IES in 2016. His journey began in business development, specializing in IT infrastructure for a
global distributor. Over the years, Glen has held diverse roles, catering to client needs on local, national,
and global scales. His extensive knowledge extends to solving complex problems, particularly in the realms
of data centers and commercial designs, encompassing product offerings and deployment strategies. Glen
plays a pivotal role at IES, where he is responsible for developing opportunities and nurturing relationships
to drive the company's strategic initiatives and enhance its market presence. Known for his commitment
to integrity and remarkable networking abilities, Glen stands out as a consummate connector. His
overarching goal is to bring value to every interaction, positioning himself as a catalyst on the IES team,
where he unites great people and opportunities for collective success.
Training | Development | Certifications:
Bachelor of Business Administration from Sam Houston State University
CommScope Enterprise Fiber Solutions Training
CommScope SYSTIMAX Data Center Solutions Training
CommScope SYSTIMAX Installation and Maintenance
CommScope SYSTIMAX Solutions Training
Corning Cabling Systems Product and Application Training
Geist Global ActiveAir Data Center Cooling Training
Geist Global Data Center Monitoring Application Training
Geist Global DCIM Product / Application Training
Geist Global rPDU Data Center Power Training
Project Involvement:
Glen will ensure all IES resources are utilized for the customer's benefit. He will assist the Account Managers
in directing the sales cycle, including the design phase, pricing negotiations, project initiation, and the
transition from Sales to Operations for successful project execution.
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Manda Degler
Business Development Manager
IES Communications, LLC
Background:
Manda brings over 20 years of experience in communications and sales to her role at IES, having joined the
company in 2023. Her commitment is clear: to help customers achieve their business transformation
objectives. Manda's track record of success is underpinned by her extraordinary ability to build robust
relationships and her exceptional knack for comprehending her customers' needs at both granular and
macro levels. This deep understanding enables her to craft strategies that deliver tangible returns on
investment. Specializing in government contracts, Manda leverages her expertise to navigate the
complexities of procurement processes and deliver tailored solutions that meet the unique requirements
of public sector customers. Her dedication to customer satisfaction and her strategic approach make her a
valuable asset to the IES team, driving growth and fostering long-term customer partnerships.
Training | Development | Certifications:
Bachelor of Arts - Political Science, Arizona State University
Project Involvement:
Manda’s role in directing the customer's sales cycle is pivotal for ensuring a successful customer
experience. She oversees the entire sales process, from initial design discussions to pricing negotiations.
Once a project begins, Manda expertly coordinates with various teams during installation, ensuring a
seamless transition from sales to operations. Her deep expertise in structured cabling, wireless technology,
security systems, and audio visual systems guarantees customer satisfaction at every project stage.
Project Experience:
Banner Hospital
City of Phoenix
Maricopa County
Phoenix Sky Harbor Airport
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David Camper
Vice President of Business Operations
IES Communications, LLC
Background:
David's journey within IES is a testament to his unwavering commitment and exceptional expertise in the
field. Starting as a Project Lead Technician in 2005, he focused on serving the Phoenix market and major
data center customers. His dedication and proficiency became evident rapidly, leading to a series of well-
deserved promotions. By 2008, he had risen to the role of Project Manager, further solidifying his
leadership capabilities and deepening his industry knowledge. In 2014, David embraced the role of Division
Manager within the Strategic Accounts Division, where he took on the responsibility of overseeing
nationwide programs and managing relationships with influential customers, particularly in the data center
sector. Throughout his tenure, he played a vital role as Director, making substantial contributions to
developing essential business management tools that supported operational and pre-project planning
processes, enhancing the company's efficiency and effectiveness. In recognition of his unwavering
dedication and significant contributions, David was appointed Vice President of Business Operations in
2023. This promotion underscores his invaluable role in shaping and advancing the company's success,
reaffirming his position as a driving force within IES and making him the ultimate choice for your project.
Training | Development | Certifications:
BICSI
Corning
Fluke
Project Involvement:
As Vice President of Business Operations, David's multifaceted contributions are pivotal to the company's
success. His responsibilities span strategic planning, financial management, operational efficiency, risk
management, client relations, compliance, and team leadership. David also oversees critical areas,
including the Training & Quality Department, Project Management Operations (PMO), and the National
Services Platform, particularly emphasizing the ServiceNow component. His multifaceted contributions are
aligned to foster a culture of innovation and continuous improvement, ensuring the company remains at
the forefront of excellence in all aspects of its operations.
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Paul Nava, RCDD, CTS
Branch Manager — National Design
IES Communications, LLC
Background:
Paul is a seasoned professional in the field of low-voltage systems, holding the prestigious certifications of RCDD since
2007 and CTS. Joining IES in July 2011, he has demonstrated his expertise across all phases of designs, estimating, and
proposals for low-voltage systems. Paul's skill set encompasses the full spectrum of responsibilities, including
developing RFPs, constructing budgets, managing pre-construction integration, and reviewing construction drawings
and bid documents. Proficient in AutoCAD and REVIT, he also contributes to producing detailed drawings. Recognizing
his exceptional contributions, Paul was promoted to the position of Design Branch Manager in 2021. His track record
reflects a history of successfully delivering projects on time, within budget, and with a focus on high-quality outcomes,
making him a valuable asset to the IES team.
Project Involvement:
Paul oversees the design team's creation of each system design, including deadlines, quality, and product delivery to
clients. He leads projects from concept to completion, collaborating with the design team and client. Paul coordinates
with his team on system scope, design layout, and drawings. He will be active in the review process and provide regular
feedback to the team. Paul also has the following certifications:
BICSI Registered Communications Distribution Designer® (RCDD®)
Avixa Certified Technology Specialist™ (CTS®)
Telecommunications Certification – Associated Technical College
Project Experience:
California Resource Corporation, Long Beach, CA (2019): Structured Cabling and Audio-Visual design for a
74,000-square-foot space.
Cal State University Bakersfield, Bakersfield, CA (2019): Structured Cabling, Audio Visual, and Security
design for a 44,000-square-foot area.
Concho Plazas, Midland, TX (2011): Design assistance for a 150,000-square-foot headquarters focusing on
Structured Cabling.
Devon Energy, Oklahoma, OK (2009): Design assistance for a 200,000-square-foot data center emphasizing
Structured Cabling.
HM Electronics, Carlsbad, CA (2017): Structured Cabling, Audio Visual, and Security design for a 60,000-
square-foot headquarters.
ResMed, Atlanta, GA (2014): Structured cabling, Audio Visual, and Security design for a substantial 425,000-
square-foot distribution center.
Real in San Diego (2010): Structured Cabling design for headquarters space.
ResMed, Moreno Valley, CA: Structured cabling, Audio Visual, and Security design for a 250,000-square-
foot distribution center.
Service-now.com, San Diego, CA (2013): Headquarters move from Salona Beach to El Camino (55,000 sf)
and a design for San Jose Campus (150,000 sf).
Service-now.com, El Camino Real to Eastgate Mall (2012): Structured Cabling design for an 88,000-square-
foot headquarters move.
Towers Watson, San Diego, CA (2010): Structured Cabling design for a 75,000 square-foot headquarters in
multi-tenant commercial space.
Verenium, San Diego, CA (2011): Structured Cabling, Audio Visual, and Security design for a 75,000-square-
foot facility.
WD-40 Headquarters, Poway, CA (2017): Structured Cabling and Audio Visual design for a 30,000-square-
foot headquarters, with Security design completed in 2018.
WeWork, Multiple Sites across North America (2019): Over 900,000 square feet across multiple sites,
involving Structured Cabling, Audio Visual, and Security design.
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Mike Jackson, RCDD
Lead Designer
IES Communications, LLC
Background:
Mike is a Registered Communications Distribution Designer (RCDD) with extensive experience in designing, estimating,
and managing the installation of low–voltage systems. He has been in the cabling and communications industry since
1997, starting with the installation of sub-sea fiber optic cables and seismic monitoring systems. His experience
includes assisting customers in developing comprehensive designs for low–voltage systems. This involves producing
drawing sets, creating Request for Proposal (RFP) documents, establishing budgets, managing pre-construction
activities, and reviewing construction drawings and bid documents. Mike joined IES in 2014, and his meticulous
attention to detail and excellent communication skills make him a valuable asset to the IES Team.
Training | Development | Certifications:
The training and certifications provided to each employee at IES are comprehensive and extensive. Upon joining the
company, every employee undergoes a one-day new hire training that covers various aspects such as IES Installation
Standards, Job-Site Safety, Scissor Lift Training, Fall Protection, Driver Safety Training, and Hilti-Ramset Training. In
addition, employees also receive industry training from all major manufacturers to stay up to date with the latest
advancements and technologies.
BICSI Registered Communications Distribution Designer (RCDD)
AMP Act I, AMP Act II, AMP Act III
Ekahau Certified Survey Engineer (ECSE)
SALTO Locks
Project Involvement:
Mike is responsible for all engineering and design for the project, including developing the materials list, estimating
labor and materials, and providing value-engineering suggestions to provide the most cost-effective and highest-
performing system available.
Project Experience:
Mike has a proven history of success with low-voltage design projects, including but not limited to data centers,
assisted living facilities, higher education facilities, and pharmaceutical manufacturing and office spaces. Listed below
are a few projects that Mike was instrumental in making successful:
Illumina, Building 6, San Diego, CA: 263,110 sf research and manufacturing facility, structured cabling,
security, AV design/assist, completed 2016.
Novartis, Data Center Connectivity Project, San Diego, CA: structured cabling design/assist, completed 2016.
Illumina, Manufacturing Space, San Diego, CA: 19,340 sf pharmaceutical manufacturing and 6,750 sf office
space, structured cabling, security, and AV design for multi-tenant commercial space completed in 2018.
Illumina, I3 Campus, San Diego, CA: 248,560 sf three-building campus, structured cabling, security, AV design
completed in 2018.
Alexandria Real Estate Equities, New Building, San Diego, CA: 80,500 sf structured cabling, security, AV design
for multi-tenant commercial space completed in 2019.
Illumina, Warehouse Build Out, San Diego, CA: 62,373 sf TI of existing warehouse, structured cabling,
security, and AV design completed in 2019.
Novartis Data Center Information Monitoring (DCIM) System, San Diego, CA: Data Center Information
Monitoring (DCIM) design to be completed in 2019.
WeWork, Multiple Sites – North America: Over 900,00 sf over multiple sites, structured cabling, audio visual,
and security design, 2019.
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Brad Sandman, RCDD
V.P. — Branch Operations
IES Communications, LLC
Background:
Brad is the epitome of professional excellence and the ultimate choice to lead your project. His illustrious
career in low-voltage technology, commencing in 2004, is a testament to his unwavering dedication and
commitment to the field. Five years of service in the United States Marine Corps preceding his civilian
career underscore his discipline and exceptional work ethic. Starting humbly as a cable technician, Brad
exhibited an innate drive for professional growth and advancement. His journey with IES began in 2011 as
a Project Manager at the San Diego Branch, marking the inception of his upward trajectory within the
organization. His remarkable ability to shoulder increasing responsibilities soon became evident, propelling
him to the West Coast Division Manager position within a mere year. In this capacity, he successfully
oversaw branches spanning San Diego, Orange County, and Portland. Brad's remarkable work ethic and
unyielding commitment to excellence did not go unnoticed. Acknowledging his dedication and outstanding
leadership, he was appointed Vice President of Branch Operations in 2023. This promotion solidified his
standing as a cornerstone leader within the company, exemplifying his instrumental role in driving its
continued success.
Training | Development | Certifications:
United States Marine Corps
BICSI Registered Communications Distribution Designer® (RCDD®)
BICSI Technician® (TECH™)
CommScope SYSTIMAX Design and Engineer
Corning Cable Systems Technician
Fluke Certified Cabling Test Technician
Project Involvement:
As the Vice President of Branch Operations, Brad is an indispensable executive-level leader, offering vital
support to United States branches. His primary mission is to ensure these branches meet and exceed their
objectives, thus playing a pivotal role in the company's overall success. Brad's strategic focus emphasizes
enhancing planning, implementing operational initiatives, and harnessing data-driven insights to elevate
team productivity. His steadfast commitment to upholding high-quality standards and prioritizing safety
shines through his close collaboration with the team, providing guidance, leadership, and motivation to
achieve operational goals and fulfill customer commitments. Furthermore, Brad's extensive experience and
comprehensive visibility across the entire IES organization position him to provide ultimate resolution
support whenever additional assistance is required, making him the unrivaled choice for your project's
success.
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Felix Altagracia
Division Manager – Rocky Mountains
IES Communications, LLC
Background:
With a career spanning the communications industry, dating back to 1995 and a journey at IES that began
in 1998 as a Project Lead, he has consistently demonstrated extraordinary leadership abilities, culminating
in his pivotal role as Division Manager in 2021. Over the years, Felix has expertly overseen national multi-
million-dollar projects, steering teams of over 100 professionals across various functions and spearheading
training and development initiatives that have significantly enhanced team performance. His strategic
planning acumen underscores his expertise in process optimization, resource utilization, profitability
improvement, data-driven approach to productivity, and unwavering commitment to maintaining the
highest quality standards. Felix's collaborative nature and exceptional relationship-building skills
consistently yield favorable outcomes for your project's success.
Training | Development | Certifications:
AMP
Bluebeam
BICSI Technician® (TECH™)
CommScope SYSTIMAX Design & Engineering
Corning
Hilti
Panduit Certification
Leviton
OSHA 10
Project Involvement:
Felix is the overall manager for all assigned projects. He ensures that all contracted work is developed,
implemented, installed, and managed in accordance with IES standards, including but not limited to safety,
quality, management, and financial performance requirements. All aspects of the assigned project(s) must
be carried out as efficiently as possible concerning staffing, materials management, financial management,
customer care, and customer delivery goals.
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Brian Jones, CTS, CQT
Division Manager – AV Systems
IES Communications, LLC
Background:
With a journey in the telecom industry that began in 2005, he has amassed a wealth of experience while
closely collaborating with sales and engineering teams. Brian's passion for technology and unwavering
commitment to his work led him to IES in 2011, where he has held pivotal positions such as Project
Manager, Program Manager, and Department Manager. During his tenure as Department Manager, where
he oversaw the California AV team, he achieved remarkable accomplishments, including elevating our
audiovisual brand, streamlining processes, and consistently delivering high-caliber results. Under his adept
leadership, revenue tripled, customer satisfaction surged, and top-tier talent was cultivated and retained.
In 2023, Brian's exceptional skills and dedication led to his promotion to Division Manager, a true testament
to his outstanding abilities.
Training | Development | Certifications:
AV9000 Certified Quality Technicians (CQT)
Certified Technology Specialist™ (CTS®)
Crestron DMC-D, DMC-E, DMC-T
Extron AV Associate
AutoCAD
BICSI Membership
Extron Electronics' School of Global Configurator
POLYCOM
Visio
Project Involvement:
Brian is the overall manager for all assigned projects. He ensures that all contracted work is developed,
implemented, installed, and managed in accordance with IES standards, including but not limited to safety,
quality, management, and financial performance requirements. All aspects of the assigned project(s) must
be carried out as efficiently as possible concerning staffing, materials management, financial management,
customer care, and customer delivery goals.
Project Experience:
Brian's diverse experience encompasses a range of esteemed projects, including collaborations with
industry leaders such as Apple, Beyond Meat, Chipotle, Elk Grove Unified School District, GoodRX,
Honeywell, Illumina, IQHQ, Inc., Microsoft, Phoenix Sky Harbor Airport, ServiceTitan HQ, and State Farm
Insurance. His proven track record of success in managing these projects underscores his ability to deliver
excellence across various sectors.
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Branch Manager
IES Communications, LLC
Background:
Matt's military career spanned from 1993 to 2001 in the United States Marine Corps, where he reached
the rank of Major and served as a Communications Officer. He was entrusted with pivotal roles in
technology and operations, including reengineering the Telephone Central Office and the Information
Systems Management Office at MCAS Yuma. His pioneering work in developing the Department of Defense
Information Technology Security Certification and Accreditation Process at MCAS Yuma set a standard for
all Marine Corps Bases and Air Stations. In 2024, Matt joined IES, bringing extensive experience across
commercial, educational, healthcare, and government sectors. As the head of our Local Audio Visual,
Security, and Structured Cabling Projects departments, he uses his deep expertise in system design,
program management, and operational excellence to ensure our projects surpass the highest quality
standards, completed on time and within budget.
Training | Development | Certifications:
Major Rank in the United States Marine Corps
Department of the Army Contracting Officer Technical Representative (COTR)
Master of Business Administration (M.B.A.), Webster University, St. Louis, MO
Bachelor of Arts (B.A.), Grove City College, Grove City, PA
Certified Public Manager, Arizona State University
BICSI Registered Communications Distribution Designer® (RCDD®)
BICSI Registered Telecommunications Project Manager (RTPM®)
Certified Cloud Security Professional (CCSP) - (ISC)²
Certified Xiotech Engineer (Storage Platform)
ITIL® Foundation
Panduit Certified Installer (Copper and Fiber)
Project Involvement:
Matt will work closely with the sales team to grow the local market. The Branch Manager ensures project
success as the conduit through which all internal reporting channels flow. With his deep understanding of
market dynamics and extensive experience, Matt is responsible for overall branch accountability,
encompassing profit, sales, and operations.
Project Experience:
Maricopa County
HonorHealth
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Keith Coppens
Department Manager
IES Communications, LLC
Background:
Keith is the embodiment of a modern project leader. With a career spanning since 1987, he's an expert in
structured cabling, GPON, CCTV, intercom, access controls, PA systems, solar technology communications,
and cutting-edge technologies. Joining IES as a Project Manager in 2016, he showcased unwavering
dedication. Keith's profound knowledge guarantees seamless project execution. Exceptional leadership led
to his 2021 promotion to Department Manager, making him a true modern trailblazer. From intricate
installations to troubleshooting, Keith’s expertise propels your project to the forefront of innovation while
his strong leadership ensures a triumphant and well-managed journey from start to finish.
Training | Development | Certifications:
AMP Netconnect – Shielded Cabling Systems
CommScope
Corning
Leviton
MSHA Training
OSHA 10
Panduit
Sumitomo – Design and Installation of FutureFLEX Air-Blown Fiber
Sumitomo Fusion Splicer
Project Involvement:
Keith’s role as the project's overseer is crucial for its success. He will be responsible for various aspects,
including staff resource allocation, ensuring the overall team performance meets expectations, maintaining
quality control, and providing strategic input. Additionally, Keith will serve as a valuable resource to assist
the project and the IES Project Manager in resolving any critical issues that may arise. This includes technical
challenges, policy, regulatory compliance, and performance-based concerns. Keith’s expertise and
guidance will play a vital role in ensuring the smooth execution of the project.
Project Experience:
Apple, Arizona State University, Banner Health. Fox Broadcasting, Microsoft PHX Data Center, Phoenix
Sky Harbor, Raytheon, SRP, We-Ko-Pa Casino
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Eric Jones
Department Manager – Security
IES Communications, LLC
Background:
Eric's formidable expertise in the security industry, spanning over 18 years, positions him as a valuable asset
to any organization. His tenure at IES, beginning in May 2023, is marked by a rapid ascent, with a promotion
to Security Department Manager in July of the same year. Eric excels in delivering outstanding customer
service, steering business development initiatives, and demonstrating effective managerial skills. His career
journey encompasses various pivotal roles: Technical Lead, Project Manager, Enterprise Program Manager,
Operations Manager, and Director of Electronic Security Systems. This diverse experience equips Eric with
a comprehensive skill set, making him a seasoned professional capable of contributing significantly to the
success of security operations at IES.
Training | Development | Certifications:
The training and certifications provided to each employee at IES are comprehensive and extensive. Upon
joining the company, every employee undergoes a one-day new hire training that covers various aspects
such as IES Installation Standards, Job-Site Safety, Scissor Lift Training, Fall Protection, Driver Safety
Training, and Hilti-Ramset Training. In addition, employees also receive industry training from all major
manufacturers to stay up to date with the latest advancements and technologies.
Project Involvement:
Eric will oversee the project. He will be responsible for staff resource allocation, overall team performance,
quality control, and strategic input. As needed, Eric will serve as a strategic resource to assist the project
and the IES Project Manager in resolving any critical issues, whether technical, policy, regulatory, or
performance-based.
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Bert Mercer
AV Project Manager
IES Communications, LLC
Background:
Bert is a highly accomplished professional in the communications industry, with a career spanning since 2007. Joining IES in
2023, Bert brings a multidisciplinary dimension to his expertise, honed through prior experience with a General Contractor.
Specializing in installing and integrating state-of-the-art audio-visual solutions, Bert demonstrates proficiency in both audio
visual and mechanical systems. His skills extend to designing, installing, and integrating low-voltage audio visual systems,
coupled with a strong command of IT networking across various settings. With a broad skill set and experience in projects
of varying size and complexity, Bert excels in building relationships, leading crews, and showcasing an organized, detail-
oriented, proactive, and hard-working nature. Undeniably a valuable asset in the dynamic field of communications, Bert
contributes to the success of projects through his comprehensive expertise and unwavering dedication.
Training | Development | Certifications:
The training and certifications provided to each employee at IES are comprehensive and extensive. Upon joining the
company, every employee undergoes a one-day new hire training that covers various aspects such as IES Installation
Standards, Job-Site Safety, Scissor Lift Training, Fall Protection, Driver Safety Training, and Hilti-Ramset Training. In addition,
employees also receive industry training from all major manufacturers to stay up to date with the latest advancements and
technologies.
AA – Recording Arts, Full Sail University
Crestron DMC-E
FAA Part 107 Drone Pilot
OSHA 30
Testing for PMP - 2024
Project Involvement:
Bert will ensure that all contracted work is developed, implemented, installed, and managed per IES standards. All aspects of the
assigned project will be carried out as efficiently as possible concerning staffing, materials management, financial management,
customer care, and customer delivery goals.
Acts as the senior company liaison on-site for operational interactions with customer representatives.
Responsible for training, management, mentorship, promotions, disciplinary actions, and potential staff discharges in
line with HR policies and procedures.
Maintains expertise in industry standards, including BICSI Standards, Copper Splicing, Fiber Splicing, Copper Cable,
Network Topologies, and Reading Drawings.
Manages project budgets and timelines by reviewing job cost postings, monitoring workload distribution, and overseeing
materials management.
Prioritizes safety as a top concern, collaborating closely with the Quality and Safety Departments to address any quality
or safety issues.
Participates in and facilitates the bid process, contributing to project acquisition efforts.
Reviews and monitors operational processes for accuracy, completeness, and efficiency, encompassing estimating,
purchasing, invoicing, warehousing, scheduling, and reporting.
Performs other assigned responsibilities to ensure project success and operational excellence.
Project Experience:
Amazon, AMAT Norterra, Central Station, Compass Data Centers, Delta Airlines, Georgia Dome, Mercedes Benz Stadium,
Rose Bowl Stadium, Tolleson City Hall
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IES Communications, LLC
Background:
With over two decades of experience in the telecommunications industry, Ricky is a seasoned
professional who began his career in 2000. His swift progression at IES, from Superintendent
to
within a year, demonstrates his exceptional capabilities and leadership. Ricky's
expertise particularly shines in the field of fiber optics. He takes great pride in fostering strong customer
relationships
through
effective
communication,
consistently
meeting
deadlines,
and
exceeding expectations.
Training | Development | Certifications:
The training and certifications provided to each employee at IES are comprehensive and extensive. Upon
joining the company, every employee undergoes a one-day new hire training that covers various aspects
such as IES Installation Standards, Job-Site Safety, Scissor Lift Training, Fall Protection, Driver
Safety Training, and Hilti-Ramset Training. In addition, employees also receive industry training from
all major manufacturers to stay up to date with the latest advancements and technologies.
BICSI Installer Technician
IES Project Lead
Project Involvement:
Ricky will help run the day-to-day activities on the site and will be the first onsite and the last to leave every
day. All aspects of the project will be carried out efficiently with respect to staffing, materials management,
financial management, customer care, and customer delivery goals. Ricky successfully communicates
daily/weekly schedules to his crew, enabling him and his team to work more efficiently and helping with
time management. He will adhere to IES standards:
Safety
Quality
Process Management
Financial Performance
Working knowledge of Data Center Operations, BICSI Standards, Copper Splicing, Fiber Splicing,
Copper Cable, Network Topologies, and Reading Drawings.
Installing devices, cabling, and using DCIM
Troubleshooting device issues
Troubleshooting cabling issues.
Project Experience:
Amazon
High-Tech Mfg.
Hilton Resort
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Project Manager
IES Communications, LLC
Background:
Kevin joined IES in 2024, bringing with him over 25 years of extensive experience in the field. His career
encompasses a broad range of expertise, including structured cabling, network infrastructure, computer
systems, servers, CCTV systems/NVRs, access control, and burglary systems. Additionally, Kevin has a
robust background in project management for both new construction and remodeling projects,
demonstrating his ability to handle diverse and complex scenarios with ease. His 24 years in IT further
underscore his deep knowledge and proficiency, making him a highly valued asset to the team.
Training | Development | Certifications:
The training and certifications provided to each employee at IES are comprehensive and extensive. Upon
joining the company, every employee undergoes a one-day new hire training that covers various aspects
such as IES Installation Standards, Job-Site Safety, Scissor Lift Training, Fall Protection, Driver Safety
Training, and Hilti-Ramset Training. In addition, employees also receive industry training from all major
manufacturers to stay up to date with the latest advancements and technologies.
Hanwha
Project Involvement:
As Project Manager, Kevin will ensure that all contracted work is developed, implemented, installed, and
managed per IES standards. All aspects of the assigned project will be carried out as efficiently as possible
concerning staffing, materials management, financial management, customer care, and customer delivery
goals.
Acts as the senior company liaison on-site for operational interactions with customer
representatives.
Responsible for training, management, mentorship, promotions, disciplinary actions, and potential
staff discharges in line with HR policies and procedures.
Maintains expertise in industry standards, including BICSI Standards, Copper Splicing, Fiber Splicing,
Copper Cable, Network Topologies, and Reading Drawings.
Manages project budgets and timelines by reviewing job cost postings, monitoring workload
distribution, and overseeing materials management.
Prioritizes safety as a top concern, collaborating closely with the Quality and Safety Departments
to address any quality or safety issues.
Participates in and facilitates the bid process, contributing to project acquisition efforts.
Reviews and monitors operational processes for accuracy, completeness, and efficiency,
encompassing estimating, purchasing, invoicing, warehousing, scheduling, and reporting.
Performs other assigned responsibilities to ensure project success and operational excellence.
Project Experience:
Aligned Data Center
Kohler Vikrell Southwest Manufacturing Facility
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Ryan Snell
Director of Safety
IES Communications, LLC
Background:
Ryan has been a dedicated and esteemed member of IES since 1996, amassing a wealth of experience and expertise
in safety across various domains. He worked for over 11 years with IES Residential, Inc., cultivating a profound
understanding of safety protocols and requirements essential for safeguarding employees. In 2008, he transitioned
to Safety Manager at IES Commercial, Inc. He quickly advanced to become the Southwest Regional Safety Manager,
supporting the Electrical and Communications divisions of IES. In 2010, Ryan took on the role of Division Safety
Manager, offering support to the Communications Division and the West Division of IES Commercial, Inc. In 2015, he
assumed the position of Director of Safety for IES Communications. Ryan’s extensive experience in residential and
commercial safety underscores his exceptional proficiency and unwavering dedication to upholding the highest safety
standards within the company.
Training | Development | Certifications:
Bachelor’s degree from Arizona State University in Communications
Master’s degree from Colorado State University in Negotiation and Conflict Management
OSHA 30 and OSHA 10 Certifications, a 15-Hour SSTA Certification, and is certified in First Aid and CPR
Training
Ryan has achieved “Train-the-Trainer” status for:
Ariel Work Platforms
Industrial/Rough Terrain Forklifts
Defensive Driver Training
Hot-Work Training
Southwest Safety Training Alliance Instructor
Project Involvement:
Ryan holds a multifaceted role that primarily focuses on ensuring IES safety. His responsibilities encompass:
Implement and enforce all IES safety policies, procedures, programs, and goals.
Serving as a liaison between customers' safety departments and IES Division safety.
Conducting regular job site inspections, emphasizing identifying unsafe conditions and work behaviors and
ensuring prompt corrective actions.
Collaborating with all levels of supervision and management to ensure compliance with IES safety policies,
procedures, programs, and federal or state safety standards.
Working closely with supervision and management to safely plan and execute job tasks.
Meeting set timelines for safety action plans and implementations.
Developing, coordinating, and conducting safety training and certification for all employees.
Conducting New Employee Orientation in accordance with IES policy.
Ensuring compliance with IES and governmental safety regulations.
Facilitating Safety Committee meetings at each location.
Assisting supervisors in the accident/near miss investigation process, including root cause analysis and
corrective action submission.
Participating in Pre-Construction meetings, identifying safety hazards, required training, and contributing to
developing Job Hazard Analysis (JHA) for projects.
Coordinating emergency and evacuation procedures.
Accurately maintaining the OSHA 300 log and timely reporting of safety data.
Managing claims in accordance with established IES Claims Management Procedures.
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Andrew Raymond, CHST
Division Safety Manager
IES Communications, LLC
Background:
Andrew is the undisputed choice for all your Environmental, Health, and Safety (EHS) needs. With over a
decade of unwavering dedication in EHS positions, his journey with IES initiated in 2016, and ever since, he
has consistently delivered immeasurable value to the company. Endowed with a profound background in
EHS and job-site safety, Andrew is a repository of knowledge and expertise. His exceptional leadership
elevates Andrew to a league of his own; he empowers employees to prioritize safety, deftly manages
personnel, and strategically mitigates company risk. Andrew's resourcefulness and dynamic approach make
him a highly skilled professional committed to fostering a safer and healthier work environment. When it
comes to EHS, Andrew is the champion you can rely on.
Training | Development | Certifications:
The training and certifications provided to each employee at IES are comprehensive and extensive. Upon
joining the company, every employee undergoes a one-day new hire training that covers various aspects
such as IES Installation Standards, Job-Site Safety, Scissor Lift Training, Fall Protection, Driver Safety
Training, and Hilti-Ramset Training. In addition, employees also receive industry training from all major
manufacturers to stay up to date with the latest advancements and technologies.
Construction Health and Safety Technician® (CHST®)
Blood Borne Pathogens Exposure Control
Confined Space Entry
Evacuation and Emergency Planning
Excavation, Trenching, and Soil Mechanics – Competent Person Trainer
Fall Protection – Competent Person Trainer
Medic First Aid and CPR Instructor
OSHA 500
OSHA Standards
Safety and Health Management
Project Involvement:
Andrew is the unequivocal safety advocate your project needs. His role is instrumental in maintaining the
safety of construction job sites. Andrew adeptly manages pre-construction and on-site safety meetings and
collaborates seamlessly with stakeholders to enforce safety protocols. His proactive approach sets him
apart; he conducts site inspections that identify potential hazards and safety violations, addressing them
swiftly to ensure impeccable safety performance. Beyond this, Andrew is dedicated to equipping workers
with the knowledge and skills essential for maintaining a secure working environment through
comprehensive safety training. With Andrew at the helm, your project enjoys an unwavering commitment
to safety, placing the well-being of all involved parties as the top priority.
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Katherine Fishstein
Vice President of National Operations
IES Communications, LLC
Background:
Katherine's remarkable journey at IES Communications, commencing in 2011 as a Training Coordinator,
highlights her unwavering dedication to employee development. With over a decade of experience, she's
advanced through pivotal roles, from Project Manager to Program Manager and Department Manager,
underscoring her versatile leadership skills. Her tenure as Branch Manager for the National Services Branch
was marked by her focus on expanding the client portfolio and delivering industry-leading solutions.
In 2023, Katherine reached the pinnacle of her career, being appointed Vice President of National
Operations, a testament to her invaluable contributions to the company. In her current role, Katherine
plays a crucial part in shaping the company's national operations strategy, spearheading initiatives to drive
revenue growth, and ensuring your project's success. Her extensive experience and commitment to
excellence make her the ideal choice to lead your project to success.
Training | Development | Certifications:
3M Firestop Training
3M Quick Connect
Fluke Fiber Testing
InfoComm Training
OSHA 30
Siemon Vendor Training
Project Involvement:
As Vice President of National Operations, Katherine’s responsibilities encompass overseeing national
customer programs, managing National Support teams, and spotting opportunities for nationwide
operational enhancements. She skillfully cultivates strong relationships with customers and stakeholders
while leading in strategic planning, operational efficiency, risk management, compliance, and team
cohesion. Katherine's leadership is the driving force behind nurturing a corporate culture of innovation and
expansion, propelling our industry forward into the future, and ensuring your project's success.
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Shelly Olmstead
Director of Quality & Development
IES Communications, LLC
Background:
Shelly has dedicated her career to Human Resources and Employee Development since 1997, bringing over
two decades of expertise to her role. She became a valuable member of the communications industry and
joined IES in 2012. Beginning as a Career Development Specialist and later advancing to the position of
Employment Development Manager, Shelly's commitment and contributions led to her promotion in 2016
to Director of Quality and Development. In this capacity, she plays a crucial role in overseeing quality
management and furthering the development of employees within the organization. Shelly's extensive
experience and leadership make her an integral part of IES's commitment to excellence and employee
growth.
Training | Development | Certifications:
Member of the National Association of Talent Development
Advisor on Adobe’s Prime Customer Advocacy Panel for E-learning
Previous Board Member of the Arizona Staffing Association
Project Involvement:
Shelly supervises the Training and Quality Department and the employee performance evaluation process.
These areas work together to ensure all IES employees receive the proper training and support to deliver
quality work for their assigned projects, company expectations, and personal growth goals.
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Carlos Arroyo, CTS-I, CTS
Sr. Quality Training Specialist
IES Communications, LLC
Background:
Carlos is a highly skilled and experienced professional in the communications industry. He has been a
valuable member of IES since 2014, bringing over a decade of experience in various aspects of the industry.
Carlos has a wide range of expertise, including installation, servicing, and training. He has successfully led
teams of installers and technicians, overseeing the smooth installation of voice, data, audio video, and
security solutions. His responsibility further demonstrates Carlos's leadership abilities for training new
personnel on production and quality protocols. His extensive experience and knowledge have contributed
significantly to the company's success, as he consistently drives quality and training initiatives.
Training | Development | Certifications:
The training and certifications provided to each employee at IES are comprehensive and extensive. Upon
joining the company, every employee undergoes a one-day new hire training that covers various aspects
such as IES Installation Standards, Job-Site Safety, Scissor Lift Training, Fall Protection, Driver Safety
Training, and Hilti-Ramset Training. In addition, employees also receive industry training from all major
manufacturers to stay up to date with the latest advancements and technologies.
Bachelor of Science Degree in Electronics Engineering Technology
AVIXA Certified Technology Specialist™ (CTS®)
AVIXA Certified Technology Specialist – Installation (CTS-I®)
DMC-T – Digital Media Certified Technician
ACP (Axis Certified Professional)
Christie Digital Systems, including Christie IMB and Video Scalers and CineIpm
Crestron – Basics, Toolbox, CTI-P101
Polycom – Video Endpoints Sales Certification, Positioning RealPresence Mobile, Assessment
Polycom Video Endpoints Level 1 and Partnering to Win Certification
Project Involvement:
Carlos plays a crucial role in training employees in the field to ensure they meet the company's and
customers' quality and safety requirements. As part of his responsibilities, he conducts training sessions
with technicians before they are deployed to project sites. He ensures that they are well-prepared and
equipped to handle their tasks efficiently. Additionally, Carlos conducts regular quality inspections
throughout the project, ensuring the work is up to standard. Any necessary are communicated to the
Project Manager and Lead for prompt action. Carlos's attention to detail and commitment to maintaining
high-quality standards contribute to completing projects.
Project Experience:
Amazon, Apple, Charles Schwab, DFW Airport, Illumina, Lockheed Martin, Phoenix Sky Harbor Airport,
Raytheon, State Farm, Tesla, USAA, University California San Diego Health Systems (UCSD)
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Method of Approach
Version 1 | June 2022
IES Communications, LLC
1
1. Describe your firm’s overall commitment to responding to the City’s requests for
services.
IES Communications, LLC, a subsidiary of IES Holdings, Inc. (Incorporated in Delaware on May 5, 2003,
|NASDAQ: IESC) and since 1984, has provided turnkey, low voltage services to essential systems that
powereveryday life. Our extensive experience, wide breadth of services, and national workforce means you
only have to make one call to handle all of your Audio Visual, DAS, Data Center, Life Safety, PoE Lighting,
Security, Structured Cabling, and Wireless needs. We take pride in our unmatched safety, quality, training,
and customer service by meeting every project we take on with the utmost care, no matter the size. With
a comprehensive approach that concentrates on customers’ needs, utilizing right team to get the job done.
IES acknowledges the solicitation requirements, and we are committed to providing the City of Buckeye
with cost-efficient, timely, and cutting–edge solutions to fit your precise specifications while at the same
time providing the continuity of in-place, experienced staff. IES will successfully execute the tasks, using
industry-accredited designers, innovative ideas, and a sound management approach to meet mission
requirements, as evidenced by our current relationship and ongoing work.
2. Describe your firm’s method and approach to this project.
Over the course of our business development and growth, IES has acquired and developed some of the
most talented and experienced people in our industry. In Arizona, IES employs 607 field personnel that,
include Project Managers, Superintendents, Foremen, Crew Leads, AV Technicians, Lead Technicians, BICSI
Level I and Level II Technicians, Fiber Optic Technicians, AV Programmers, AV Field Engineers, Security
Technicians, and Special Systems Technicians. In addition, IES has 246 support personnel that provide
indirect support, including Designers/Estimators for all core competencies by Department, Program
Managers, Project Coordinators, Programmers, MAC and Troubleshooting Service Dispatchers, Operations
and Service Managers, Career Development Department, Document Control Department, Virtual
Construction Department (BIM), Training and Quality Department, Accounting Department, Account
Managers, and Administrative Support personnel. We celebrate diversity and are committed to creating an
inclusive environment for all employees. To that end, we seek to recruit, develop, and retain the most
talented people from a diverse candidate pool.
We invest a great deal of our operating income in training our teams, providing personal and professional
growth effective design and installation practices, project management, documentation, communication,
and customer care services available in the industry.
Commitment to Service Levels: Acceptance of the proposed service levels and their methodology and
reporting and commitment to deliver continuous improvement to the service levels and performance.
IES will not only commit to the proposed service levels, including their methodology and reporting, but we
will draw on our experience and lessons learned while working with the City of Buckeye team. We will
proactively look to increase our productivity and improve our performance and will strive continuously to
raise the bar of service excellence.
We use many tools to drive process improvement, including:
a.
After-action process reviews with internal and City of Buckeye teams.
b.
Subordinate and peer input.
c.
Productivity and efficiency audits.
d.
Quarterly reviews of site support plans.
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PSA Contract No. 2025150
(REV.05.15.24)
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Method of Approach
Version 1 | June 2022
IES Communications, LLC
2
e.
Regular training updates.
f.
Technology reviews aimed at recommending new solutions for increased productivity and cost-
effective delivery.
A few key items that differentiate IES from our competition is our complete end-to-end service offering,
and the industry-leading experience that our accredited designers, drafters, technicians, and support staff
deliver innovative ideas, and a creative approach, to provide cutting- edge solutions to fit your precise
specifications. In addition, we pride ourselves on being a full-service, customer– focused organization
capable of handling all your technology needs.
3. Describe your firm’s conflict resolution communication plan; what is your
proposed escalation ladder?
Issue resolution escalation process and how it would be employed for projects.
•
IES would provide access to our complete management and executive teams as part of our issue
resolution and escalation process. We approach every project with the firm belief that there is a
"win-win" resolution to any issue. We strive to be proactive in identifying and averting issues by
utilizing all our experience and tools to plan as far ahead as possible, look at contingency planning
before it becomes necessary, and provide solutions to potential issues before they cause a negative
impact on the project.
•
If an issue does present itself, we fully empower our field teams to address issues immediately and
provide resolution.
•
If the field team cannot resolve this, the Business Development Manager is directed to the
Escalation.
•
Brad Sandman, RCDD, V.P. of Operations, will provide ultimate resolution support if additional
support is needed.
•
If executive support becomes necessary, Tom Emma, CPA, President, will become involved, and he
will employ all his considerable resources to ensure a satisfactory and fair resolution to any issue
that could ever arise.
IES Communications, LLC
PSA Contract No. 2025150
(REV.05.15.24)
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PSA Contract No. 2025150
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EXHIBIT B
TO
ON-CALL PROFESSIONAL SERVICES AGREEMENT
BETWEEN
THE CITY OF BUCKEYE
AND
IES COMMUNICATIONS, LLC
[Fee Proposal]
See following pages.
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PSA Contract No. 2025150
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PSA Contract No. 2025150
(REV.05.15.24)
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PSA Contract No. 2025150
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