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ATTACHMENT A - CURRENT w City of Phoenix NEIGHBORHOOD SERVICES DEPARTMENT CODE ENFORCEMENT POLICY The Code Enforcement Policy, adopted by the Phoenix City Council, provides guidelines for enforcement of the Neighborhood Preservation Ordinance, Zoning Ordinance and portions of other codes and ordinances. Effective Date: June 18, 2025 Code Enforcement Policy Neighborhood Services Department Mission To Preserve, Enhance and Engage Phoenix Neighborhoods Contact Us Report a code violation: phoenix.gov/myPHX311 (602) 534-4444 Check the status of a code enforcement case: nsdonline.phoenix.gov/CodeEnforcement (602) 534-4444 For information about the Neighborhood Preservation Code Compliance program: phoenix.gov/nsd/programs/compliance For a copy of this publication in an alternate format or for reasonable accommodations contact: Neighborhood Services Department ADA Liaison, 200 W. Washington St., Phoenix, AZ 85003. Voice (602) 534-4444. TTY 711. Esta informacion esta disponible en espanol. Code Enforcement Policy Statement of Intent The Code Enforcement Policy is to be used to guide the efforts of the Neighborhood Services Department to address violations of the City Code. To achieve compliance, it is the intent of the department to lead with education, provide resources when hardships exist, and enforce when necessary. Code enforcement is intended to be used to foster partnership with residents to support the overall health, safety, and welfare of the City, and to protect neighborhoods against hazardous, blighting, and deteriorating influences or conditions. Neighborhood Preservation Inspectors provide excellent customer service and will operate with fairness, integrity, transparency, and consistent professionalism while working to meet the department's intent. Standard Code Enforcement A. Purpose It is the intent of the city of Phoenix to promote the health, safety, and welfare of the residents of Phoenix, Arizona. Part of this responsibility includes protecting neighborhoods from blighting and deteriorating conditions that have a negative impact on area property values and encourage social disorder and crime. This is achieved through ordinances and by establishing a policy to guide enforcement of the ordinances. B. Standard Enforcement Policy City of Phoenix residents are encouraged and supported in their efforts to maintain the physical environment of their neighborhoods through standards set in local ordinances. To assist in this endeavor, the following code enforcement policy has been established to guide the city in addressing properties with code violations. The following actions will be taken on properties where there has been no case history or history of violations and/or previous enforcement action: 1. Inspection/Pre-notification When a property complaint is received, the city will respond in the following manner: a. Immediate Inspections If the alleged violation concerns a potential health or safety hazard to the neighborhood or neighbors, inclusive of open/vacant buildings, fire and/or health hazards, unsecured pools or other health and safety hazards, the city will respond with an immediate inspection. b. Pre-Notification Letter If the alleged violation is not a potential health or safety hazard, if the property is occupied and if a mailing address is available, the city will issue a pre- notification letter to the owner/responsible parties notifying them that specific complaints have been received and that an inspection will be conducted within ten days. Information on the most common blighting violations will also be included with the pre-notification letter. Code Enforcement Policy 2. Formal Notice of Ordinance Violation (NOV) Except in cases involving health and safety violations, cases with previous history of code violations, violations of a transient nature such as home occupation standards and violations involving vendors, the responsible party or parties will be officially notified that a violation has been discovered through an inspection and will be advised of specific corrective action required. They will also be advised through this process of what further action will be taken by the city if they do not comply. In addition, owners/responsible parties will be advised of available appropriate assistance as enumerated in Section IV.B. of this policy. a. Timelines for NOV Reinspection Il. Standard — 15 days (minor violations) Il. Standard — 35 days (significant cost to correct) Ill. Abatement — 35 days IV. Hazard — 0 to 24 hours V. Graffiti -— 10 days VI. Rental Registration — 10 days VII. Illegal Signs - 5 days VIII. Mobile Vending — 0 to 15 days The NOV will include an explanation that recidivists will receive only one official notice for a violation and that future offenses of city ordinances may result in legal action without issuance of further notices of ordinance violation. Information on the most common blighting violations will also be included with the NOV. 3. Civil Citation Owners/responsible parties who fail to comply will be subject to the issuance of a civil citation that will be adjudicated by a hearing officer/judge. In the case of properties that are not owner occupied the following general guidelines will apply: e In general, tenants/occupants will be held responsible for items concerning routine maintenance and for personal property items. e In situations where tenants/occupants have failed to fulfill their responsibility for compliance with city ordinances, owners/responsible parties may also be held accountable. e Incases involving unoccupied properties, owners/ responsible parties will be held accountable for all property conditions. 4. Criminal Complaint Failure to comply with any of the preceding actions will be cause to proceed with a criminal complaint. 5. City Abatement The city, at its own discretion, may choose to directly abate and assess (lien) for any and all violations that remain in non-compliance with city ordinances or regulations. Code Enforcement Policy 6. Exceptions Exceptions to the standard code enforcement policy are as follows: Episodic Violations a. An episodic violation is one that occurs intermittently. To effectively address episodic violations in an expediated manner, the Neighborhood Services Department will deviate from the standard enforcement process and proceed to an immediate citation. Violations include, but are not limited to, non-permitted events where the owner has been notified but activity continues, such as unauthorized parties that occur on commercial properties and events with outdoor entertainment without the appropriate use permit. Il. Recidivists Persons/Properties and Egregious Violations A. Purpose The recidivist process is designed to provide relief via an expedited enforcement process for neighborhoods experiencing problems with residents who repeatedly violate city ordinances and who have demonstrated an inability or unwillingness to remain a good neighbor by maintaining their property. B. Definition A recidivist case is a newly opened case on a property involving the same responsible party for the same violation or any of the common blight violations as specified in Section III (B) (4) (a), where within the last 12 months, the responsible party has been issued a Notice of Ordinance Violation and/or civil citation, and/or had criminal charges filed for, and/or contractual abatement initiated. An egregious violation is when the condition or state of a property is in an extreme state of violation, which could present health and safety issues, or is beyond the reasonable scenario where the owner may not be aware there is a violation. If unusual or mitigating circumstances warrant, the City Manager or designee exempt a responsible party from the recidivist designation. In such cases, the City Manager or designee will seek input from the complainant, neighborhood associations or block watches in the area, area residents or other staff, as appropriate, to assist in making a determination. C. Notification Policy Cases with a violation, which have been determined to be recidivist or chronic recidivist, will not be issued a pre-notification letter or standard NOV, and will proceed immediately to one of the following code enforcement actions based on the unique facts of the case: e issue a NOV requiring the abatement of the violations e issue a civil citation e request a criminal summons Code Enforcement Policy Ill. Inspection/Enforcement A. Purpose The Neighborhood Preservation Ordinance, Zoning Ordinance and other ordinances and codes enforced by the Neighborhood Services Department are enforced on a complaint basis. This is designed to encourage resident, neighborhood association, block watch or other city department participation in the enforcement process. The graffiti supplies non-access regulations (Section 39- 10 D) of the Neighborhood Preservation Ordinance, mobile vending regulations, Vacant Property Registry, and common blight violations identified along arterial streets may be enforced proactively. Confidentiality of Complaints The Neighborhood Services Department’s policy is to not publicly disclose complainant information, unless required by law. Once a violation is substantiated, the City of Phoenix serves as the official complainant for the duration of the case. A property may be reported anonymously, or residents may choose to leave their contact information as part of the process for any additional inquiries for the inspector. Anonymous complaints will be accepted with the following exceptions: home occupation complaints; portions of the animal ordinance (Chapter 8); when past complaints for the same alleged violation on the same property have been found to be invalid on three or more occasions; and in situations when a street address is not provided. Complaints in these categories will require that the complainant provides a name and contact phone number. Exceptions Exceptions to the complaint-based enforcement policy are as follows: Active Neighborhood Fight Back Areas The Neighborhood Fight Back Program is a resident mobilization effort that provides a temporary increase in city services to assist in community revitalization efforts. The increased services are targeted to reduce crime, eliminate, or prevent blight and help restore or stabilize neighborhoods. Deviation from the complaint-based enforcement process will take place at the request of, and with the active support and cooperation of, area residents. Neighborhood Initiative Areas Combined with the city's long-standing commitment to improve distressed areas, the Neighborhood Services Department is focusing resources for concentrated and comprehensive revitalization in five Neighborhood Initiative Areas. The concept is to concentrate resources, complete revitalization, then move to other areas of need. The neighborhoods identified and selected require a comprehensive approach for restoration and revitalization. Staff works with residents so that success can be defined, and a strategy developed to achieve it. These and future designated NIAs will allow for non-complaint-based inspections and enforcement. Redevelopment Areas, Neighborhood Revitalization Areas, or other Target Areas Code Enforcement Policy The Neighborhood Services Department works with resident advisory committees and neighborhood organizations in the city's designated Redevelopment Areas and other Target Areas to eliminate blight and to promote residential and commercial redevelopment and revitalization. In order to support and complement redevelopment and revitalization efforts within the designated redevelopment and Target Areas, systematic and non-complaint- based code enforcement may be required. At the request of Phoenix City Council members, certain Neighborhood Revitalization Areas are designated by the Neighborhood Services Department for neighborhood organization and revitalization activities. Based upon the request of, and in partnership with, the neighborhood organization, non- complaint-based code enforcement may be implemented in these areas. Properties in the Immediate Area which are an Obvious Detriment or Blight When an initial inspection is conducted, based on a complaint, the inspector may: a. Expand upon the initial complaint on the same property and determine whether violations exist on the following items identified by City Council: High weeds/grass or dead/dry bushes, trees, weeds and/or other vegetation Inoperable vehicles Junk, litter and/or debris Open/vacant buildings and structures Outside storage Fences in disrepair Vehicles parked on a non-dust proofed surface or in non-permitted areas of residential front or side yards e Graffiti e Properties not listed on the Vacant Property Registry b. Inspect additional properties in the immediate area of the initial reported violation c. Limit the inspection to those items, which appeared as violations on the initial property on which the complaint was received; and the items listed in III (B)(4)(a). d. Initiate appropriate enforcement action Environmental, Imminent Hazard and/or Fire Safety Conditions In order to maintain and protect neighborhoods from imminent hazards, environmental hazards, fire hazards and other types of similar conditions that may immediately endanger or place residents in peril, the city will summarily inspect/abate any and all conditions which are discovered without benefit of complaint. Seamless Service Efforts The Neighborhood Services Department may be called upon by other departments or governmental agencies to partner on issues of community concern in areas outside of the city’s designated Target Areas. It is the department’s goal to provide seamless and coordinated service in such circumstances to facilitate the resolution of an identified community problem. In order to support and 7 10. Code Enforcement Policy complement these interagency/interdepartmental efforts, systematic and non-complaint-based code enforcement may be implemented with the approval of the City Manager or designee. City-designated Slum Properties In an effort to comprehensively and effectively address multiple violations at city- designated slum properties, the Neighborhood Services Department may implement non-complaint-based code enforcement. Recidivist/Chronic Recidivist Properties To address frequently recurring violations on recidivist properties, the Neighborhood Services Department may initiate non-complaint-based inspections/ code enforcement on recidivist properties after case resolution to check for a recurrence of the same violation(s) and/or any of the common blight violations as identified in Section III. (B) (4) (a). To assure lasting compliance on chronic recidivist properties, the Neighborhood Services Department shall initiate non-complaint based exterior inspections/ code enforcement on designated chronic recidivist properties after case resolution, to check for a recurrence of the same violation(s) and/or any of the common blight violations as identified in Section III. B. (4) (a). Private Communities Enforcement of violations within private communities with private roads and/or limited public access are generally the responsibility of the owner(s), responsible party, property manager, and/or park managers. NSD will enforce violations visible from the property boundaries and health and safety violations reported by residents within the community. Short Term Rental Properties To ensure the appropriate permitting requirements are met, the Neighborhood Services Department may proactively enforce non-permitted Short-Term Rentals. Additionally, the Director may adopt a policy to regularly inspect properties for compliance with Section 10-205. IV. Hardship Assistance A. B. Purpose It is the intent of the city to provide assistance to all low- and moderate- income households that are eligible for financial assistance, and support for owners/responsible parties who are impacted by homelessness. Assistance and support will be provided in the form of information, referral, counseling, outreach, the provision of volunteer labor and/or the provision of direct financial assistance. Additional time to achieve compliance may also be necessary due to the resources offered. Available Resources Based upon funding availability and in some cases participant eligibility the Neighborhood Services Department will provide or coordinate the following types of assistance: Code Enforcement Policy Information Housing, financial, landlord/tenant counseling Referral to public, private, or nonprofit sources of assistance Tool lending Volunteer labor assistance Graffiti abatement supplies and assistance Financial assistance to bring violations into compliance Housing rehabilitation/reconstruction (limited geographic areas only) V. Interdepartmental/Interagency Cooperation A. Purpose The Neighborhood Services Department will cooperate with other departments and agencies when appropriate to further the mutual goals of nuisance abatement and neighborhood maintenance for the benefit of the entire community. B. Cooperation From Other Departments Upon the request of the director or designee, the Police Department and any other department of the city will assist and cooperate with the director in the performance of duties related to the enforcement of ordinances. This cooperation may include assistance in enforcement or abatement actions, including removal of persons from buildings or structures to be demolished. C. Hazardous Conditions The city manager or designee may order immediate abatement of a hazard without notice. The Neighborhood Services Department may also request official concurrence from other departments as to whether immediate abatement action is necessary. These departments or agencies include, but are not limited to, Police, Fire, Public Works, Development Services, and the Maricopa County Environmental Services departments. Vi. Annual Review by City Council This Code Enforcement Policy will be reviewed and evaluated annually by the City Council.