Community Assistance Expansion and Implementation Report - April 2026 (1).pdf

The Community Assistance Program (CAP) consists of Behavioral Health and Crisis Response Units. Calls for
service are recorded through the electronic patient care record system, with each call representing an incident
where a CAP team was dispatched.
In February 2026, CAP responded to a total of 1,453 calls for service. Of these, 726 calls were transferred from
Phoenix Police Communications to CAP Behavioral Health Dispatchers. During February, fifteen CAP units were
actively in service. 
Learn more at Phoenix.gov/CAP
ATTACHMENT A
RECRUITMENT & STAFFING:
SUMMARY:
In February 2026, CAP operated nine Behavioral Health Units (BHUs) providing 24/7 citywide coverage,
supported by round-the-clock Behavioral Health Dispatch services. Additionally, six Crisis Response Units
(CRUs) offered citywide coverage 24/7 citywide coverage.  
Recruitment efforts to increase staffing and enhance service capacity remain ongoing. The 26-01 onboarding
class for Crisis Intervention Specialists began on January 5, 2026 and these new staff members officially began
in their new roles in February.

2026
2 Month: 1,357
2025
2 Month: 468
Annual Trend
128% increase
CALLS TRANSFERRED FROM POLICE COMMUNICATIONS:
In 2025, the number of calls transferred from Police Communications to CAP Behavioral Health
Dispatchers increased by 128% compared to 2024. This growth reflects ongoing collaboration efforts,
including the placement of one CAP supervisors in Police Communications for 40 hours weekly to help identify
appropriate calls for transfer.  
In February 2026, 69% of all Behavioral Health unit calls originated from transfers by Police Communications.
The remaining 31% were initiated by fire and police personnel or generated directly by Behavioral Health
units.
Learn more at Phoenix.gov/CAP

2026
 2 Month: 1,967
2025
2 Month: 1,013
Annual Trend
96% increase
The data on individuals assisted and services provided below is sourced from the electronic care records
system. CAP services may be delivered to multiple individuals during a single call, or in some cases,
services may be declined. As a result, the number of individuals assisted may not directly align with the
total volume of calls for service.
The BHUs are specifically designed to respond independently to calls, serving as an alternative to traditional
police or fire response. In February 2026, BHUs responded to 1,045 calls for service, making direct
contact with individuals on 569 calls (54%). The remaining calls were either canceled prior to arrival or the
units were unable to locate the individual upon arriving on scene. Of 820 calls that were dispatched as
a single unit BH response, 801 (98%) remained as a single unit response. 
BEHAVIORAL HEALTH CALLS FOR SERVICE:
Transports: 140
Adults Served: 674
Children Served: 74
Average Response Time: 22 minutes
*number of individuals assisted may differ
from the calls for service volume
Primary Call Types (Total: 569)
Check Wellbeing: 346 (61%)
Mental Health: 153 (27%)
Social Service Related: 62 (11%)
Single Unit BH Response
820 responses; 78% 
Responding with Police
131 responses; 13%
Responding with Fire
69 responses; 7%
Responding with Police & Fire
25 responses; 2%
Learn more at Phoenix.gov/CAP

2026 
(2 Month):  812
2025
 (2 Month): 897
Annual Trend:
Consistent
CRISIS RESPONSE CALLS FOR SERVICE:
The data on individuals assisted and services provided below is sourced from the electronic care records system.
CAP services may be delivered to multiple individuals during a single call, or in some cases, services may be
declined. As a result, the number of individuals assisted may not directly align with the total volume of calls for
service.
The Crisis Response Units (CRUs) operate as co-response teams, working alongside Police and/or Fire personnel. In
February 2026, CRUs responded to 408 calls for service, successfully making contact with individuals on 217
calls (53%). The remaining calls were either canceled prior to arrival or upon arrival on scene.
Transports: 36
Adults Served: 478
Children Served: 116
Average Response Time: 20 minutes
*
Primary Call Types (Total: 217)
Death: 105 (48%)
Social Service Related: 35 (16%)
Occupant Services: 28 (13%)
Single Unit CR Response
66 responses; 16% 
Responding with Police
70 responses; 17%
Responding with Fire
67 responses; 16%
Responding with Police & Fire
205 responses; 51%
*number of individuals assisted may
differ from the calls for service volume
Learn more at Phoenix.gov/CAP

3/5/2026