Community Assistance Expansion and Implementation Report - September 2026.pdf

The Community Assistance Program (CAP) consists of Behavioral Health and Crisis Response Units. Calls for
service are recorded through the electronic patient care record system, with each call representing an incident
where a CAP team was dispatched.
In July 2026, CAP responded to a total of 1,560 calls for service. Of these, 653 calls were transferred from
Phoenix Police Communications to CAP Behavioral Health Dispatchers. During July, fifteen CAP units were
actively in service. 
Learn more at Phoenix.gov/CAP
ATTACHMENT A
RECRUITMENT & STAFFING:
SUMMARY:
In July 2026, CAP operated nine Behavioral Health Units (BHUs) providing 24/7 citywide coverage, supported
by round-the-clock Behavioral Health Dispatch services. Additionally, six Crisis Response Units (CRUs) offered
24/7 citywide coverage.  
Recruitment efforts to increase staffing and enhance service capacity remain ongoing. CAP completed a
recruitment process in July. The next onboarding for Crisis Intervention Specialists and Peer Support
Specialists will begin mid-September.

2026
7 Month: 4,937
2025
7 Month: 2,260
Annual Trend
128% increase
CALLS TRANSFERRED FROM POLICE COMMUNICATIONS:
In 2025, the number of calls transferred from Police Communications to CAP Behavioral Health
Dispatchers increased by 128% compared to 2024. This growth reflects ongoing collaboration efforts,
including the placement of one CAP supervisor in Police Communications for 40 hours weekly to help identify
appropriate calls for transfer.  
In July 2026, 64% of all Behavioral Health unit calls originated from transfers by Police Communications. The
remaining 36% were initiated by fire and police personnel or generated directly by Behavioral Health units.
Learn more at Phoenix.gov/CAP

2026
 7 Month: 7,427
2025
7 Month: 4,641
Annual Trend
96% increase
The data on individuals assisted and services provided below is sourced from the electronic care records
system. CAP services may be delivered to multiple individuals during a single call, or in some cases,
services may be declined. As a result, the number of individuals assisted may not directly align with the
total volume of calls for service.
The BHUs are specifically designed to respond independently to calls, serving as an alternative to traditional
police or fire response. In July 2026, BHUs responded to 1,016 calls for service, making direct
contact with individuals on 606 calls (60%). The remaining calls were either canceled prior to arrival or the
units were unable to locate the individual upon arriving on scene. 
BEHAVIORAL HEALTH CALLS FOR SERVICE:
Transports: 195
Adults Served: 712
Children Served: 91
Average Response Time: 21 minutes
*number of individuals assisted may differ
from the calls for service volume
Call Types (Total: 606)
Check Wellbeing: 424 (70%)
Mental Health: 105 (17%)
Social Service Related: 59 (10%)
Other call types: 18 (3%)
Single Unit BH Response
811 responses; 80% 
Responding with Police
99 responses; 10%
Responding with Fire
85 responses; 8%
Responding with Police & Fire
21 responses; 2%
Learn more at Phoenix.gov/CAP
*

2026 
7 Month:  3,367
2025
 7 Month: 3,255
Annual Trend:
Consistent
CRISIS RESPONSE CALLS FOR SERVICE:
The data on individuals assisted and services provided below is sourced from the electronic care records
system. CAP services may be delivered to multiple individuals during a single call, or in some cases, services
may be declined. As a result, the number of individuals assisted may not directly align with the total volume of
calls for service.
The Crisis Response Units (CRUs) operate as co-response teams, working alongside Police and/or Fire
personnel. In July 2026, CRUs responded to 544 calls for service, successfully making contact with
individuals on 341 calls (63%). The remaining calls were either canceled prior to arrival or upon arrival on
scene.
Transports: 103
Adults Served: 748
Children Served: 249
Average Response Time: 19 minutes
*
Call Types (Total: 341)
Death: 118 (35%)
Occupant Services: 65 (19%)
Social Service Related: 62 (18%)
Other call types: 96 (28%)
Single Unit CR Response
127 responses; 23% 
Responding with Police
96 responses; 18%
Responding with Fire
120 responses; 22%
Responding with Police & Fire
201 responses; 37%
*number of individuals assisted may
differ from the calls for service volume
Learn more at Phoenix.gov/CAP

8/11/2026