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City Council Report Date: September 14, 2026 To: City Council Through: Michael Kennington, Deputy City Manager/Chief Financial Officer From: Edward Quedens, Business Services Director Kristy Garcia, Procurement Administrator Subject: Dollar Limit Increase to the Cooperative Contract for Managed Service Provider for IT Contractor Services for the Department of Innovation and Technology (Citywide) Recommendation Council is requested to approve the award as recommended. The Department of Innovation and Technology and Procurement Services recommend increasing the dollar limit using the State of Arizona cooperative contract with GuideSoft, Inc. dba Knowledge Services, by $451,000, from $99,000 to a combined total amount not to exceed $550,000 annually, with an annual increase allowance of up to 5% or the adjusted Consumer Price Index. Background / Discussion This contract provides a managed service provider that gives the Department of Innovation and Technology (DoIT) flexibility to supplement internal staffing resources as technology needs, project demands, and organizational priorities evolve. Contract services may include coordinating IT related purchases, serving as a liaison between DoIT and Procurement Services, providing administrative, operational, project management, and architectural systems support, delivering consulting and training services, and providing support for the Topaz Regional Wireless Cooperative (TRWC). DoIT performs these functions internally when practical and may use contract resources for temporary, specialized, or project-based needs, allowing the City to respond to changing demands without necessarily requiring a long-term staffing commitment. The dollar limit increase is needed to provide sufficient contract capacity to address current and anticipated service needs while preserving flexibility to scale support as demand evolves. The requested dollar limit increase establishes a maximum annual contract authorization and does not obligate the City to spend the full amount in any year. Actual expenditures will be based on identified needs as they may occur over time. Approval of the contract dollar limit increase does not increase the DoIT or TRWC budgets. Any expenditures under the contract will be made within existing, approved operating budgets. The State of Arizona cooperative contract has been competitively bid and meets the City’s procurement requirements. Utilizing the State of Arizona contract allows the City to secure 2 competitive rates based on a formally solicited agreement. The City believes the pricing is fair and reasonable and soliciting for these services would not result in the City receiving more favorable pricing or terms. Purchase Information Action: Award Procurement Type: Cooperative Contract Use Contract Number: 2027015 Contracting Agency/Contract Number: State of Arizona/CTR075483 Local Consideration: Policy did not apply to this procurement method Initial Contract Term: 2/12/2026– 6/30/2027 Possible Renewals: Up to a maximum of five years, subject to Administrative review and approval Funding Source: DoIT Operating Budget and TRWC Operating Budget Dollar Limit History Original Contract Amount (2/12/2026): $ 99,000.00 This increase request: $451,000.00 New Annual Contract Value: $550,000.00