260106-CONTRACT- ARIZONA THERAPY DBA PTPN.PDF

SERIAL 260106-RFP WORKERS’ COMPENSATION BILL REVIEW, PHARMACY
BENEFITS, AND PHYSICAL THERAPY SERVICES
Contract - Arizona Therapy Providers dba PTPN
LAST REVISION: September 20, 2026 CONTRACT END: September 30, 2028
CONTRACT PERIOD THROUGH SEPTEMBER 30, 2028
TO: All Departments
FROM: Office of Procurement Services
SUBJECT: Contract for WORKERS’ COMPENSATION BILL REVIEW, PHARMACY
BENEFITS, AND PHYSICAL THERAPY SERVICES
Attached to this letter is published an effective purchasing contract for products and/or
services to be supplied to Maricopa County activities as awarded by Maricopa County on
September 30, 2026 (Eff. 10/01/2026)
All purchases of products and/or services listed on the attached pages of this letter are to
be obtained from the vendor holding the contract. Individuals are responsible to the vendor
for purchases made outside of contracts. The contract period is indicated above.
AS/mm
Attach
Copy to: Office of Procurement Services
Risk Management/Shannon Murphy
(Please remove Serial 200167-RFP from your contract notebooks)

CONTRACT WORKERS’ COMPENSATION BILL REVIEW,
PHARMACY BENEFITS, AND PHYSICAL THERAPY 260106-RFP
This contract is entered into this 30th day of September, 2026 by and between Maricopa
County (County), a political subdivision of the State of Arizona, and Arizona Therapy
Providers, LTD dba PTPN, an Arizona corporation (Contractor) to provide a network of
physical therapy service providers on an as needed basis for Maricopa County employees
on workers’ compensation.
1.0 CONTRACT TERM
This contract is for a term of two years, beginning on the 1st day of October, 2026
and ending the 30th of September, 2028.
2.0 OPTION TO RENEW
The County may, at its option and with the concurrence of the Contractor, renew
the term of this contract up to a maximum of four additional year(s), (or at the
County’s sole discretion, extend the contract on a month-to-month basis for a
maximum of six months after expiration). The Contractor shall be notified in
writing by the Office of Procurement Services of the County’s intention to renew
the contract term at least 60 calendar days prior to the expiration of the original
contract term.
3.0 CONTRACT COMPLETION
In preparation for contract completion, the Contractor shall make all reasonable
efforts for an orderly transition of its duties and responsibilities to another provider
and/or to the County. This may include, but is not limited to, preparation of a
transition plan and cooperation with the County or other providers in the transition.
The transition includes the transfer of all records and other data in the possession,
custody, or control of the Contractor that are required to be provided to the County
either by the terms of this agreement or as a matter of law. The provisions of this
clause shall survive the expiration or termination of this agreement.
4.0 PRICE ADJUSTMENTS
Any requests for reasonable price adjustments must be submitted 60 calendar
days prior to contract expiration. Requests for adjustment in cost of labor and/or

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materials must be supported by appropriate documentation. The reasonableness
of the request will be determined by comparing the request with the Consumer
Price Index or by performing a market survey. If County agrees to the adjusted
price terms, County shall issue written approval of the change and provide an
updated version of the contract. The new change shall not be in effect until the
date stipulated on the updated version of the contract.
5.0 PAYMENTS
5.1 As consideration for performance of the duties described herein, County
shall pay Contractor the sum(s) stated in Exhibit A – Vendor Information
and Pricing.
5.2 Payment shall be made upon the County’s receipt of a properly completed
invoice.
5.3 INVOICES
5.3.1 The BRCWS Contractor shall submit one legible copy of their detailed
invoice before payment(s) will be made. Incomplete invoices will not
be processed. At a minimum, the invoice must provide the following
information:
• Company name, address, and contact information
• County bill-to name and contact information
• Contract serial number
• County purchase order number
• Project name and/or number
• Invoice number and date
• Payment terms
• Date of service or delivery
• Quantity (number of days or week)
• Contract item number(s)
• Arrival and completion time
• Description of purchase (product or services)
• Pricing per unit of purchase
• Extended price
• Total amount due
5.3.2 Workers’ Compensation Pharmacy Benefit Manager Services and
Workers’ Compensation Physical Therapy Service Network invoices
shall also include, but not necessarily be limited to:
• Individual prescription claims/individual physical therapy
claims
• County assigned claim number
• Administrative fees

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• Any other costs and charges specified in the agreement
Invoices from PBM and PTSN shall be directed to the Bill Review
Services as directed by the County.
5.3.3 Problems regarding billing or invoicing shall be directed to the
department as listed on the purchase order.
5.3.4 Payment shall only be made to the Contractor by Accounts Payable
through the Maricopa County Vendor Express Payment Program.
This is an Electronic Funds Transfer (EFT) process. After Contract
Award the Contractor shall complete the Vendor Registration Form
located on the County Department of Finance Vendor Registration
Web Site (https://www.maricopa.gov/5169/Vendor-Information).
5.3.5 Payments made to the PBM and PTSN will be made through the
BRCWS contractor issuing checks on behalf of County.
5.3.6 Discounts offered in the contract shall be calculated based on the
date a properly completed invoice is received by the County.
5.3.7 EFT payments to the routing and account numbers designated by the
Contractor shall include the details on the specific invoices that the
payment covers. The Contractor is required to discuss remittance
delivery capabilities with their designated financial institution for
access to those details.
5.4 APPLICABLE TAXES
5.4.1 It is the responsibility of the Contractor to determine any and all
applicable taxes and include those taxes in their proposal. The legal
liability to remit the tax is on the entity conducting business in
Arizona. Tax is not a determining factor in contract award.
5.4.2 The County will look at the price or offer submitted and will not
deduct, add, or alter pricing based on speculation or application of
any taxes, nor will the County provide Contractor any advice or
guidance regarding taxes. If you have questions regarding your tax
liability, seek advice from a tax professional prior to submitting your
bid. You may also find information at www.azdor.gov/business.
Once your bid is submitted, the offer is valid for the time specified in
this solicitation, regardless of mistake or omission of tax liability. If
the County finds overpayment of a project due to tax consideration
that was not due, the Contractor will be liable to the County for that
amount, and by contracting with the County agrees to remit any
overpayments back to the County for miscalculations on taxes
included in a bid price.

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5.4.3 Tax Indemnification: Contractor and all subcontractors shall pay all
Federal, State, and local taxes applicable to their operation and any
persons employed by the Contractor. Contractor shall, and require all
subcontractors to, hold Maricopa County harmless from any
responsibility for taxes, damages, and interest, if applicable,
contributions required under Federal and/or State and local laws and
regulations, and any other costs including: transaction privilege
taxes, unemployment compensation insurance, Social Security, and
workers’ compensation. Contractor may be required to establish, to
the satisfaction of County, that any and all fees and taxes due to
municipality or the State of Arizona for any license or transaction
privilege taxes, use taxes, or similar excise taxes are currently paid
(except for matters under legal protest).
6.0 AVAILABILITY OF FUNDS
6.1 The provisions of this contract relating to payment for services shall
become effective when funds assigned for the purpose of compensating
the Contractor as herein provided are actually available to County for
disbursement. The County shall be the sole judge and authority in
determining the availability of funds under this contract. County shall keep
the Contractor fully informed as to the availability of funds.
6.2 If any action is taken by any State agency, Federal department, or any other
agency or instrumentality to suspend, decrease, or terminate its fiscal
obligations under, or in connection with, this contract, County may amend,
suspend, decrease, or terminate its obligations under, or in connection with,
this contract. In the event of termination, County shall be liable for payment
only for services rendered prior to the effective date of the termination,
provided that such services are performed in accordance with the
provisions of this contract. County shall give written notice of the effective
date of any suspension, amendment, or termination under this section, at
least 10 days in advance.
7.0 STRATEGIC ALLIANCE for VOLUME EXPENDITURES (SAVE)
The County is a member of the SAVE cooperative purchasing group. SAVE includes
the State of Arizona, many Phoenix metropolitan area municipalities, and many K-
12 unified school districts. Under the SAVE Cooperative Purchasing Agreement,
and with the concurrence of the successful respondent under this solicitation, a
member of SAVE may access a contract resulting from a solicitation issued by the
County. If contractor does not want to grant such access to a member of SAVE,
state so in contractor’s bid. In the absence of a statement to the contrary, the
County will assume that contractor does wish to grant access to any contract that
may result from this bid. The County assumes no responsibility for any purchases
by using entities.

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8.0 INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPAs)
County currently holds ICPAs with numerous governmental entities. These
agreements allow those entities, with the approval of the Contractor, to purchase
their requirements under the terms and conditions of the County contract. It is the
responsibility of the non-County government entity to perform its own due
diligence on the acceptability of the contract under its applicable procurement
rules, processes, and procedures. Certain governmental agencies may not require
an ICPA and may utilize this contract if it meets their individual requirements. Other
governmental agencies may enter into a separate Statement of Work with the
Contractor to meet their own requirements. The County is not a party to any uses
of this contract by other governmental entities.
9.0 DUTIES
9.1 The Contractor shall perform all duties stated in Exhibit B – Scope of Work,
or as otherwise directed in writing by the procurement officer.
10.0 TERMS AND CONDITIONS
10.1 INDEMNIFICATION
10.1.1 To the fullest extent permitted by law, and to the extent that
claims, damages, losses, or expenses are not covered and paid
by insurance purchased by the contractor, the contractor shall
defend, indemnify, and hold harmless the County (as Owner), its
agents, representatives, officers, directors, officials, and
employees from and against all claims, damages, losses, and
expenses (including, but not limited to attorneys' fees, court
costs, expert witness fees, and the costs and attorneys' fees for
appellate proceedings) arising out of, or alleged to have
resulted from, the negligent acts, errors, omissions, or mistakes
of the contractor, a subcontractor, anyone directly or indirectly
employed by them, or anyone for whose acts they may be liable
relating to the performance of this contract.
10.1.2 Contractor's duty to defend, indemnify, and hold harmless the
County, its agents, representatives, officers, directors, officials,
and employees shall arise in connection with any claim,
damage, loss, or expense that is attributable to bodily injury,
sickness, disease, death, or injury to, impairment of, or
destruction of tangible property, including loss of use resulting
therefrom, caused by negligent acts, errors, omissions, or
mistakes in the performance of this contract, but only to the
extent caused by the negligent acts or omissions of the
contractor, a subcontractor, anyone directly or indirectly

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employed by them, or anyone for whose acts they may be liable,
regardless of whether or not such claim, damage, loss, or
expense is caused in part by a party indemnified hereunder.
10.1.3 The amount and type of insurance coverage requirements set
forth herein will in no way be construed as limiting the scope of
the indemnity in this section.
10.1.4 The scope of this indemnification does not extend to the sole
negligence of County.
10.2 INSURANCE
10.2.1 Contractor, at Contractor’s own expense, shall purchase and
maintain, at a minimum, the herein stipulated insurance from a
company or companies duly licensed by the State of Arizona
and possessing an AM Best, Inc. category rating of B++. In lieu
of State of Arizona licensing, the stipulated insurance may be
purchased from a company or companies, which are authorized
to do business in the State of Arizona, provided that said
insurance companies meet the approval of County. The form of
any insurance policies and forms must be acceptable to
County.
10.2.2 All insurance required herein shall be maintained in full force
and effect until all work or service required to be performed
under the terms of the contract is satisfactorily completed and
formally accepted. Failure to do so may, at the sole discretion
of County, constitute a material breach of this contract.
10.2.3 In the event that the insurance required is written on a claims-
made basis, Contractor warrants that any retroactive date
under the policy shall precede the effective date of this contract
and either continuous coverage will be maintained, or an
extended discovery period will be exercised for a period of two
years beginning at the time work under this contract is
completed.
10.2.4 Contractor’s insurance shall be primary insurance as respects
County, and any insurance or self-insurance maintained by
County shall not contribute to it.
10.2.5 Any failure to comply with the claim reporting provisions of the
insurance policies or any breach of an insurance policy
warranty shall not affect the County’s right to coverage
afforded under the insurance policies.

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10.2.6 The insurance policies may provide coverage that contains
deductibles or self-insured retentions. Such deductible and/or
self-insured retentions shall not be applicable with respect to
the coverage provided to County under such policies.
Contractor shall be solely responsible for the deductible and/or
self-insured retention and County, at its option, may require
Contractor to secure payment of such deductibles or self-
insured retentions by a surety bond or an irrevocable and
unconditional letter of credit.
10.2.7 The insurance policies required by this contract, except
Workers’ Compensation and Errors and Omissions, shall name
County, its agents, representatives, officers, directors, officials,
and employees as additional insureds.
10.2.8 The policies required hereunder, except Workers’
Compensation and Errors and Omissions, shall contain a waiver
of transfer of rights of recovery (subrogation) against County,
its agents, representatives, officers, directors, officials, and
employees for any claims arising out of Contractor’s work or
service.
10.2.9 If available, the insurance policies required by this contract may
be combined with Commercial Umbrella Insurance policies to
meet the minimum limit requirements. If a Commercial
Umbrella insurance policy is utilized to meet insurance
requirements, the Certificate of Insurance shall indicate which
lines the Commercial Umbrella Insurance covers.
10.2.9.1 Commercial General Liability
Commercial General Liability (CGL) insurance and,
if necessary, Commercial Umbrella insurance with
a limit of not less than $2,000,000 for each
occurrence, $4,000,000 Products/Completed
Operations Aggregate, and $4,000,000 General
Aggregate Limit. The policy shall include coverage
for premises liability, bodily injury, broad form
property damage, personal injury, products and
completed operations and blanket contractual
coverage, and shall not contain any provisions
which would serve to limit third party action over
claims. There shall be no endorsement or
modifications of the CGL limiting the scope of
coverage for liability arising from explosion,
collapse, or underground property damage.

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10.2.9.2 Workers’ Compensation
10.2.9.2.1 Workers’ compensation insurance to
cover obligations imposed by Federal
and State statutes having jurisdiction
of Contractor’s employees engaged
in the performance of the work or
services under this contract; and
Employer’s Liability insurance of not
less than $1,000,000 for each
accident, $1,000,000 disease for each
employee, and $1,000,000 disease
policy limit.
10.2.9.2.2 Contractor, its subcontractors, and
sub-subcontractors waive all rights
against this contract and its agents,
officers, directors, and employees for
recovery of damages to the extent
these damages are covered by the
workers’ compensation and
Employer’s Liability or Commercial
Umbrella Liability insurance obtained
by Contractor, its subcontractors, and
its sub-subcontractors pursuant to
this contract.
10.2.9.3 Errors and Omissions/Professional Liability
Insurance
Errors and Omissions (Professional Liability)
insurance which will insure and provide coverage
for errors or omissions or professional liability of
the contractor, with limits of no less than
$2,000,000 for each claim.
10.2.9.4 Crime
Contractor shall maintain Commercial Crime
Liability Insurance with a limit of not less than
$1,000,000 for each occurrence. The policy shall
include, but not be limited to, coverage for
employee dishonesty, fraud, theft, or
embezzlement.

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10.2.9.5 Cyber, Network Security, and Privacy Liability
Cyber, Network Security and Privacy Liability
Insurance with a limit of not less than $5,000,000
per occurrence. The policy shall include, but not be
limited to; coverage for all directors, officers,
agents and employees of the Contractor, losses
with respect to network risks (such as data
breaches, unauthorized access or use, and ID theft
of data), invasion of privacy (regardless of the type
of media involved in the loss of private
information), crisis management, identity theft
response costs, breach notification costs, credit
remediation, and credit monitoring, defense, and
claims expenses, regulatory defense costs plus
fines and penalties, cyber extortion, electronic data
restoration expenses (data asset protection),
network business interruption, computer fraud
coverage, funds transfer loss, third-party fidelity,
theft, no requirement for arrest and conviction, and
loss outside the premises of the named insured.
10.2.10 Certificates of Insurance
10.2.10.1 Prior to contract award, Contractor shall furnish the
County with valid and complete Certificates of
Insurance, or formal endorsements as required by
the contract in the form provided by the County,
issued by Contractor’s insurer(s), as evidence that
policies providing the required coverage, conditions
and limits required by this contract are in full force
and effect. Such certificates shall identify this
contract number and title.
10.2.10.2 In the event any insurance policy(ies) required by
this contract is (are) written on a claims-made
basis, coverage shall extend for two years past
completion and acceptance of Contractor’s work or
services and as evidenced by annual certificates of
insurance.
10.2.10.3 If a policy does expire during the life of the Contract,
a renewal certificate must be sent to County 15
calendar days prior to the expiration date.

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10.2.10.4 Certificates of Insurance shall identify Maricopa
County as the certificate holder as follows:
Maricopa County
c/o Risk Management
301 W Jefferson St, Suite 910
Phoenix, AZ 85003
10.2.11 Cancellation and Expiration Notice
Applicable to all insurance policies required within the insurance
requirements of this contract, Contractor’s insurance shall not be
permitted to expire, be suspended, be canceled, or be materially
changed for any reason without 30 days prior written notice to
Maricopa County. Contractor must provide to Maricopa County,
within two business days of receipt, if they receive notice of a
policy that has been or will be suspended, canceled, materially
changed for any reason, has expired, or will be expiring. Such
notice shall be sent directly to Maricopa County Office of
Procurement Services and shall be mailed, or hand delivered to
301 W. Jefferson, Suite 700, Phoenix, AZ 85003, or emailed to the
procurement officer noted in the solicitation.
10.3 FORCE MAJEURE
10.3.1 Neither party shall be liable for failure of performance, nor incur
any liability to the other party on account of any loss or damage
resulting from any delay or failure to perform all or any part of
this contract, if such delay or failure is caused by events,
occurrences, or causes beyond the reasonable control and
without negligence of the parties. Such events, occurrences, or
causes include, but are not limited to, acts of God/nature
(including fire, flood, earthquake, storm, hurricane, or other
natural disaster), war, invasion, act of foreign enemies,
hostilities (whether war is declared or not), civil war, riots,
rebellion, revolution, insurrection, military or usurped power or
confiscation, terrorist activities, nationalization, government
sanction, lockout, blockage, embargo, labor dispute, strike, and
interruption or failure of electricity or telecommunication
service, and pandemic.
10.3.2 Each party, as applicable, shall give the other party notice of its
inability to perform and particulars in reasonable detail of the
cause of the inability. Each party must use best efforts to
remedy the situation and remove, as soon as practicable, the
cause of its inability to perform or comply.

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10.3.3 The party asserting Force Majeure as a cause for non-
performance shall have the burden of proving that reasonable
steps were taken to minimize delay or damages caused by
foreseeable events, that all non-excused obligations were
substantially fulfilled, and that the other party was timely
notified of the likelihood or actual occurrence which would
justify such an assertion, so that other prudent precautions
could be contemplated.
10.4 ORDERING AUTHORITY
Any request for purchase shall be accompanied by a valid purchase order
issued by a County department or directed by a Certified Agency
Procurement Aid (CAPA) with a purchase card for payment.
10.5 PROCUREMENT CARD ORDERING CAPABILITY
County may opt to use a procurement card (Visa or Master Card) to make
payment for orders under this contract.
10.6 INTERNET ORDERING CAPABILITY
It is the intent of Maricopa County to use the Internet to communicate and
to place orders under this contract.
10.7 NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION
This contract does not guarantee any minimum or maximum purchases
will be made. Orders will only be placed under this contract when the
County identifies a need and proper authorization and documentation
have been approved.
10.8 PURCHASE ORDERS
10.8.1 County reserves the right to cancel purchase orders within a
reasonable period of time after issuance. Should a purchase
order be canceled, the County agrees to reimburse the
Contractor for actual and documentable costs incurred by the
Contractor in response to the purchase order. The County will
not reimburse the Contractor for any costs incurred after
receipt of County notice of cancellation, or for lost profits, or for
shipment of product prior to issuance of purchase order.
10.8.2 Contractor agrees to accept verbal notification of cancellation
of purchase orders from the County procurement officer with
written notification to follow. Contractor specifically
acknowledges to be bound by this cancellation policy.

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10.9 BACKGROUND CHECK
Respondents may be required to pass multiple background checks (e.g.
Sheriff’s Office, County Attorney's Office, Courts, as well as Maricopa
County general government) to determine if the respondent is acceptable
to do business with the County. This applies to, but is not limited to, the
company, subcontractors, and employees, and the failure to pass these
checks shall deem the respondent non-responsible.
10.10 SUSPENSION OF WORK
The procurement officer may order the Contractor, in writing, to suspend,
delay, or interrupt all or any part of the work of this contract for the period
of time that the procurement officer determines appropriate for the
convenience of the County. No adjustment shall be made under this
clause for any suspension, delay, or interruption to the extent that
performance would have been so suspended, delayed, or interrupted by
any other cause, including the fault or negligence of the Contractor. No
request for adjustment under this clause shall be granted unless the
claim, in an amount stated, is asserted in writing as soon as practicable
after the termination of the suspension, delay, or interruption, but not later
than the date of final payment under the contract.
10.11 STOP WORK ORDER
10.11.1 The procurement officer may, at any time, by written order to
the Contractor, require the Contractor to stop all, or any part, of
the work called for by this contract for a period of 90 calendar
days after the order is delivered to the Contractor, and for any
further period to which the parties may agree. The order shall
be specifically identified as a stop work order issued under this
clause. Upon receipt of the order, the Contractor shall
immediately comply with its terms and take all reasonable
steps to minimize the incurrence of costs allocable to the work
covered by the order during the period of work stoppage. Within
a period of 90 calendar days after a stop work order is delivered
to the Contractor, or within any extension of that period to which
the parties shall have agreed, the procurement officer shall
either:
10.11.1.1 cancel the stop work order; or
10.11.1.2 terminate the work covered by the order as
provided in the Termination for Default or the
Termination for Convenience clause of this
contract.

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10.11.1.3 The procurement officer may make an equitable
adjustment in the delivery schedule and/or contract
price, and the contract shall be modified, in writing,
accordingly, if the Contractor demonstrates that
the stop work order resulted in an increase in costs
to the Contractor
10.12 TERMINATION FOR CONVENIENCE
Maricopa County may terminate the resultant contract for convenience by
providing 60 calendar days advance notice to the Contractor.
10.13 TERMINATION FOR DEFAULT
10.13.1 The County may, by written Notice of Default to the Contractor,
terminate this contract in whole or in part if the Contractor fails
to:
10.13.1.1 deliver the supplies or to perform the services
within the time specified in this contract or any
extension;
10.13.1.2 make progress, so as to endanger performance of
this contract; or
10.13.1.3 perform any of the other provisions of this contract.
10.13.2 The County’s right to terminate this contract under these
subparagraphs may be exercised if the Contractor does not
cure such failure within 10 business days (or more if authorized
in writing by the County) after receipt of a Notice to Cure from
the procurement officer specifying the failure.
10.14 PERFORMANCE
It shall be the Contractor’s responsibility to meet the proposed
performance requirements. Maricopa County reserves the right to obtain
services on the open market in the event the Contractor fails to perform,
and any price differential will be charged against the Contractor.
10.15 ACCEPTANCE
Upon completion of services, service delivery shall be deemed accepted
and the warranty period shall begin when a) material(s)/equipment is
installed (as necessary) and fully operational; and/or b) the department
has deemed all service/work completed, including but not limited to, any

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inspection, repair, installation, design, development, deployment,
operation, and initial training, (as applicable). Additionally, all
documentation shall be completed prior to final acceptance.
10.16 CONTRACTOR EMPLOYEE MANAGEMENT
10.16.1 Contractor shall endeavor to maintain the personnel proposed
in their proposal throughout the performance of this contract.
10.16.2 If Contractor personnel’s employment status changes,
Contractor shall provide County with a list of proposed
replacements with equivalent or greater experience.
10.16.3 Under no circumstances shall the implementation schedule to
be impacted by a personnel change on the part of the
Contractor.
10.16.4 Contractor shall not reassign any key personnel identified in
their proposal without the express consent of the County.
10.16.5 County reserves the right to immediately remove from its
premises any Contractor personnel it determines to be a risk to
County operations.
10.16.6 County reserves the right to request the replacement of any
Contractor personnel at any time, for any reason.
10.17 TRAINING
Contractor shall provide training services to completely train up to 6
County personnel in the use of any databases/platforms. All training shall
take place on-site in Maricopa County, unless otherwise negotiated with
County.
10.18 WARRANTY OF SERVICES
10.18.1 The Contractor warrants that all services provided hereunder
will conform to the requirements of the contract, including all
descriptions, specifications, and attachments made a part of
this contract. County’s acceptance of services or goods
provided by the Contractor shall not relieve the Contractor from
its obligations under this warranty.
10.18.2 In addition to its other remedies, County may, at the
Contractor's expense, require prompt correction of any services
failing to meet the Contractor's warranty herein. Services
corrected by the Contractor shall be subject to all the provisions

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of this contract in the manner and to the same extent as
services originally furnished hereunder.
10.19 INSPECTION OF SERVICES
10.19.1 The Contractor shall provide and maintain an inspection
system acceptable to County covering the services under this
contract. Complete records of all inspection work performed by
the Contractor shall be maintained and made available to
County during contract performance and for as long afterwards
as the contract requires.
10.19.2 County has the right to inspect and test all services called for
by the contract, to the extent practicable at all times and places
during the term of the contract. County shall perform
inspections and tests in a manner that will not unduly delay the
work.
10.19.3 If any of the services do not conform to contract requirements,
County may require the Contractor to perform the services
again in conformity with contract requirements, at no cost to
the County. When the defects in services cannot be corrected
by re-performance, County may:
10.19.3.1 require the Contractor to take necessary action to
ensure that future performance conforms to
contract requirements; and
10.19.3.2 reduce the contract price to reflect the reduced
value of the services performed.
10.19.4 If the Contractor fails to promptly perform the services again or
to take the necessary action to ensure future performance in
conformity with contract requirements, County may:
10.19.4.1 by contract or otherwise, perform the services and
charge to the Contractor, through direct billing or
through payment reduction, any cost incurred by
County that is directly related to the performance of
such service; or
10.19.4.2 terminate the contract for default.
10.20 USAGE REPORT
The Contractor shall furnish the County a usage report, upon request,
delineating the acquisition activity governed by the contract. The format

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of the report shall be approved by the County and shall disclose the
quantity and dollar value of each contract item by individual unit of
measure.
10.21 STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST
Notice is given that, pursuant to A.R.S. § 38-511, the County may cancel
any contract without penalty or further obligation within three years after
execution of the contract, if any person significantly involved in initiating,
negotiating, securing, drafting, or creating the contract on behalf of the
County is at any time, while the contract or any extension of the contract
is in effect, an employee or agent of any other party to the contract in any
capacity or consultant to any other party of the contract with respect to
the subject matter of the contract. Additionally, pursuant to A.R.S. § 38-
511, the County may recoup any fee or commission paid or due to any
person significantly involved in initiating, negotiating, securing, drafting,
or creating the contract on behalf of the County from any other party to
the contract arising as the result of the contract.
10.22 OFFSET FOR DAMAGES
In addition to all other remedies at Law or Equity, the County may offset
from any money due to the Contractor any amounts Contractor owes to
the County for damages resulting from breach or deficiencies in
performance of the contract.
10.23 SUBCONTRACTING
10.23.1 The Contractor may not assign to another Contractor or
subcontract to another party for performance of the terms and
conditions hereof without the written consent of the County. All
correspondence authorizing subcontracting must reference the
bid serial number and identify the job or project.
10.23.2 The subcontractor’s rate for the job shall not exceed that of the
prime Contractor’s rate, as bid in the pricing section, unless the
prime Contractor is willing to absorb any higher rates. The
subcontractor’s invoice shall be invoiced directly to the prime
Contractor, who in turn shall pass-through the costs to the
County, without mark-up. A copy of the subcontractor’s invoice
must accompany the prime Contractor’s invoice.
10.24 AMENDMENTS
All amendments to this contract shall be in writing and approved/signed
by both parties. Maricopa County Office of Procurement Services shall be
responsible for approving all amendments for Maricopa County.

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10.25 ADDITIONS/DELETIONS OF REQUIREMENTS
The County reserves the right to add and/or delete materials and services
to a contract. If a service requirement is deleted, payment to the
Contractor will be reduced proportionately, to the amount of service
reduced in accordance with the bid price. If additional materials or
services are required from a contract, prices for such additions will be
negotiated between the Contractor and the County.
10.26 RIGHTS IN DATA
10.26.1 The County shall have the use of data and reports resulting
from a contract without additional cost or other restriction
except as may be established by law or applicable regulation.
Each party shall supply to the other party, upon request, any
available information that is relevant to a contract and to the
performance thereunder.
10.26.2 Data, records, reports, and all other information generated for
the County by a third party as the result of a contract are the
property of the County and shall be provided in a format
designated by the County or shall be and remain accessible to
the County into perpetuity.
10.27 ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT
AND/OR OTHER REVIEW
10.27.1 In accordance with Section MC1-372 of the Maricopa County
Procurement Code, the Contractor agrees to retain (physical or
digital copies of) all books, records, accounts, statements,
reports, files, and other records and back-up documentation
relevant to this contract for six years after final payment or until
after the resolution of any audit questions, which could be more
than six years, whichever is longest. The County, Federal or
State auditors and any other persons duly authorized by the
department shall have full access to and the right to examine,
copy, and make use of, any and all said materials.
10.27.2 If the Contractor’s books, records, accounts, statements,
reports, files, and other records and back-up documentation
relevant to this contract are not sufficient to support and
document that requested services were provided, the
Contractor shall reimburse Maricopa County for the services
not so adequately supported and documented.

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10.28 AUDIT DISALLOWANCES
If at any time it is determined by the County that a cost for which payment
has been made is a disallowed cost, the County shall notify the Contractor
in writing of the disallowance. The course of action to address the
disallowance shall be at sole discretion of the County, and may include
either an adjustment to future invoices, request for credit, request for a
check, or a deduction from current invoices submitted by the Contractor
equal to the amount of the disallowance, or to require reimbursement
forthwith of the disallowed amount by the Contractor by issuing a check
payable to Maricopa County.
10.29 STRICT COMPLIANCE
Acceptance by County of a performance that is not in strict compliance
with the terms of the contract shall not be deemed to be a waiver of strict
compliance with respect to all other terms of the contract.
10.30 VALIDITY
The invalidity, in whole or in part, of any provision of this contract shall not
void or affect the validity of any other provision of the contract.
10.31 SEVERABILITY
The removal, in whole or in part, of any provision of this contract shall not
void or affect the validity of any other provision of this contract.
10.32 RELATIONSHIPS
10.32.1 In the performance of the services described herein, the
Contractor shall act solely as an independent Contractor, and
nothing herein or implied herein shall at any time be construed
as to create the relationship of employer and employee, co-
employee, partnership, principal and agent, or joint venture
between the County and the Contractor.
10.32.2 The County reserves the right of final approval on proposed
staff. Also, upon request by the County, the Contractor will be
required to remove any employees working on County projects
and substitute personnel based on the discretion of the County
within two business days, unless a different time period was
previously approved by the County.

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10.33 NON-DISCRIMINATION
Contractor agrees to comply with all provisions and requirements of
Arizona Executive Order 2009-09, including flow down of all provisions
and requirements to any subcontractors. Executive Order 2009-09
supersedes Executive Order 99-4 and amends Executive Order 75-5 and
is hereby incorporated into this contract as if set forth in full herein. During
the performance of this contract, contractor shall not discriminate against
any employee, client, or any other individual in any way because of that
person’s age, race, creed, color, religion, sex, disability, or national origin.
(Arizona Executive Order 2009-09 can be viewed at
https://apps.azsos.gov/public_services/register/2009/46/governor.pdf)
10.34 WRITTEN CERTIFICATION PURSUANT to A.R.S. § 35-393.01
If vendor engages in for-profit activity and has 10 or more employees, and
if this agreement has a value of $100,000 or more, vendor certifies it is
not currently engaged in, and agrees for the duration of this agreement to
not engage in, a boycott of goods or services from Israel. This certification
does not apply to a boycott prohibited by 50 U.S.C. § 4842 or a regulation
issued pursuant to 50 U.S.C. § 4842.
10.35 CERTIFICATION REGARDING DEBARMENT AND SUSPENSION
10.35.1 The undersigned (authorized official signing on behalf of the
Contractor) certifies to the best of his or her knowledge and
belief that the Contractor, its current officers, and directors:
10.35.1.1 are not presently debarred, suspended, proposed
for debarment, declared ineligible, or voluntarily
excluded from being awarded any contract or grant
by any United States department or agency or any
state, or local jurisdiction;
10.35.1.2 have not within a three-year period preceding this
contract:
10.35.1.2.1 been convicted of fraud or any
criminal offense in connection with
obtaining, attempting to obtain, or as
the result of performing a
government entity (Federal, State, or
local) transaction or contract; or
10.35.1.2.2 been convicted of violation of any
Federal or State antitrust statutes or
conviction for embezzlement, theft,

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forgery, bribery, falsification or
destruction of records, making false
statements, or receiving stolen
property regarding a government
entity transaction or contract;
10.35.1.3 are not presently indicted or criminally charged by
a government entity (Federal, State, or local) with
commission of any criminal offenses in connection
with obtaining, attempting to obtain, or as the result
of performing a government entity public (Federal,
State, or local) transaction or contract;
10.35.1.4 are not presently facing any civil charges from any
governmental entity regarding obtaining,
attempting to obtain, or from performing any
governmental entity contract or other transaction;
and
10.35.1.5 have not within a three-year period preceding this
contract had any public transaction (Federal, State,
or local) terminated for cause or default.
10.35.2 If any of the above circumstances described in the paragraph
are applicable to the entity submitting a bid for this requirement,
include with your bid an explanation of the matter including any
final resolution.
10.35.3 The Contractor shall include, without modification, this clause
in all lower tier covered transactions (i.e. transactions with
subcontractors or sub-subcontractors) and in all solicitations
for lower tier covered transactions related to this contract. If
this clause is applicable to a subcontractor or sub-
subcontractor, the Contractor shall include the information
required by this clause with their bid.
10.36 VERIFICATION REGARDING COMPLIANCE WITH A.R.S. § 41-4401 AND
FEDERAL IMMIGRATION LAWS AND REGULATIONS
10.36.1 By entering into the contract, the Contractor warrants
compliance with the Immigration and Nationality Act (INA using
E-Verify) and all other Federal immigration laws and regulations
related to the immigration status of its employees and A.R.S. §
23-214(A). The Contractor shall obtain statements from its
subcontractors certifying compliance and shall furnish the
statements to the procurement officer upon request. These
warranties shall remain in effect through the term of the

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contract. The Contractor and its subcontractors shall also
maintain Employment Eligibility Verification forms (I-9) as
required by the Immigration Reform and Control Act of 1986, as
amended from time to time, for all employees performing work
under the contract and verify employee compliance using the E-
Verify system and shall keep a record of the verification for the
duration of the employee’s employment or at least three years,
whichever is longer. I-9 forms are available for download at
www.uscis.gov.
10.36.2 The County retains the legal right to inspect documents of
Contractor and subcontractor employees performing work
under this contract to verify compliance with paragraph 10.36.1
of this section. Contractor and subcontractor shall be given
reasonable notice of the County’s intent to inspect and shall
make the documents available at the time and date specified.
Should the County suspect or find that the Contractor or any of
its subcontractors are not in compliance, the County will
consider this a material breach of the contract and may pursue
any and all remedies allowed by law, including, but not limited to:
suspension of work, termination of the contract for default, and
suspension and/or debarment of the Contractor. All costs
necessary to verify compliance are the responsibility of the
Contractor.
10.37 Contractor EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT
TO INFORM EMPLOYEES OF Whistleblower RIGHTS
10.37.1 The parties agree that this contract and employees working on
this contract will be subject to the Contractor employee
whistleblower protections established by Title 41 U.S.C. § 4712
and Section 3.908 of the Federal Acquisition Regulation.
10.37.2 Contractor shall inform its employees in writing, in the
predominant language of the workforce, of employee
whistleblower rights and protections under 41 U.S.C. § 4712, as
described in Section 3.908 of the Federal Acquisition
Regulation. Documentation of such employee notification must
be kept on file by Contractor and copies provided to County
upon request.
10.37.3 Contractor shall insert the substance of this clause, including
this paragraph, in all subcontracts over the simplified
acquisition threshold ($250,000 as of fiscal year 2018).

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10.38 CONTRACTOR LICENSE REQUIREMENT
10.38.1 The Contractor shall procure all permits, insurance, and
licenses, and pay the charges and fees necessary and
incidental to the lawful conduct of his/her business, and as
necessary complete any requirements, by any and all
governmental or non-governmental entities as mandated to
maintain compliance with and remain in good standing. The
Contractor shall keep fully informed of existing and future trade
or industry requirements, and Federal, State, and local laws,
ordinances, and regulations which in any manner affect the
fulfillment of a contract and shall comply with the same.
Contractor shall immediately notify both the Office of
Procurement Services and the department of any and all
changes concerning permits, insurance, or licenses.
10.39 INFLUENCE
10.39.1 As prescribed in MC1-1203 of the Maricopa County
Procurement Code, any effort to influence an employee or
agent to breach the Maricopa County Ethical Code of Conduct
or any ethical conduct, may be grounds for disbarment or
suspension under MC1-902.
10.39.2 An attempt to influence includes, but is not limited to:
10.39.2.1 A person offering or providing a gratuity, gift, tip,
present, donation, money, entertainment or
educational passes or tickets, or any type of
valuable contribution or subsidy that is offered or
given with the intent to influence a decision, obtain
a contract, garner favorable treatment, or gain
favorable consideration of any kind.
10.39.3 If a person attempts to influence any employee or agent of
Maricopa County, the chief procurement officer, or his
designee, reserves the right to seek any remedy provided by the
Maricopa County Procurement Code, any remedy in equity or in
the law, or any remedy provided by this contract.
10.40 CONFIDENTIAL INFORMATION
10.40.1 Any information obtained in the course of performing this
contract may include information that is proprietary or
confidential to the County. This provision establishes the
Contractor’s obligation regarding such information.

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10.40.2 The Contractor shall establish and maintain procedures and
controls that are adequate to assure that no information
contained in its records and/or obtained from the County or
from others in carrying out its functions (services) under the
contract shall be used by or disclosed by it, its agents, officers,
or employees, except as required to efficiently perform duties
under the contract. The Contractor’s procedures and controls,
at a minimum, must be the same procedures and controls it
uses to protect its own proprietary or confidential information.
If, at any time during the duration of the contract, the County
determines that the procedures and controls in place are not
adequate, the Contractor shall institute any new and/or
additional measures requested by the County within 15
business days of the written request to do so.
10.40.3 Any requests to the Contractor for County proprietary or
confidential information shall be referred to the County for
review and approval, prior to any dissemination.
10.41 PUBLIC RECORDS
Under Arizona law, all offers submitted and opened are public records and
must be retained by the County at the Maricopa County Office of
Procurement Services. Offers shall be open to public inspection and
copying after contract award and execution, except for such offers or
sections thereof determined to contain proprietary or confidential
information by the Office of Procurement Services. If an offeror believes
that information in its offer or any resulting contract should not be
released in response to a public record request, under Arizona law, the
offeror shall indicate the specific information deemed confidential or
proprietary and submit a statement with its offer detailing the reasons
that the information should not be disclosed. Such reasons shall include
the specific harm or prejudice which may arise from disclosure. The
records manager of the Office of Procurement Services shall determine
whether the identified information is confidential pursuant to the
Maricopa County Procurement Code.
10.42 INTEGRATION
This contract represents the entire and integrated agreement between the
parties and supersedes all prior negotiations, proposals,
communications, understandings, representations, or agreements,
whether oral or written, expressed, or implied.

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10.43 UNIFORM ADMINISTRATIVE REQUIREMENTS
By entering into this contract, the Contractor agrees to comply with all
applicable provisions of Title 2, Subtitle A, Chapter II, Part 200—UNIFORM
ADMINISTRATIVE REQUIREMENTS, COST PRINCIPLES, AND AUDIT
REQUIREMENTS FOR FEDERAL AWARDS contained in Title 2 C.F.R. § 200
et seq.
10.44 GOVERNING LAW
This contract shall be governed by the laws of the State of Arizona. Venue
for any actions or lawsuits involving this contract will be in Maricopa
County Superior Court, Phoenix, Arizona.
10.45 FORCED LABOR
10.45.1 By submitting a bid for this solicitation and/or entering into a
contract as a result of this solicitation, contractor agrees to
comply with all applicable portions of Arizona Revised Statutes
Section 35-394. Contracting; procurement; prohibition; written
certification; remedy; termination; exception; definitions.
10.45.2 Contractor certifies that it does not currently, and agrees for the
duration of the contract, that it will not use:
10.45.2.1 The forced labor of ethnic Uyghurs in the People’s
Republic of China.
10.45.2.2 Any goods or services produced by the forced labor
of ethnic Uyghurs in the People’s Republic of China.
10.45.2.3 Any contractors, subcontractors or suppliers that
use the forced labor or any good or services
produced by the forced labor of ethnic Uyghurs in
the People’s Republic of China.
10.45.3 If contractor becomes aware during the term of the agreement
that contractor is not in compliance with this paragraph, the
contractor shall notify the County within five business days
after becoming aware of the noncompliance. If the contractor
fails to provide a written certification to the County that the
contractor has remedied the noncompliance within 180 days
after notifying the County of its noncompliance, then the
agreement terminates, except that if the agreement termination
date occurs before the end the 180 day period, the agreement
terminates on the agreement termination date.

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10.46 PRICES
Contractor warrants that prices extended to County under this contract
are no higher than those paid by any other customer for these or similar
services.
10.47 ORDER OF PRECEDENCE
In the event of a conflict in the provisions of this contract and Contractor’s
license agreement, if applicable, the terms of this contract shall prevail.
10.48 UNIQUE ENTITY IDENTIFIER (UEI) AND SYSTEM FOR AWARD
MANAGEMENT REGISTRATION
All contractors must have a UEI number through
https://sam.gov/content/entity-registration. Contractor must also
maintain current information and active registration with the System for
Award Management (www.sam.gov) throughout the term of the contract.
10.49 RELIGIOUS ACTIVITIES
The contractor agrees that costs, planned or claimed, including costs
incurred, shall not include any expense for any religious activity.
10.50 POLITICAL ACTIVITY PROHIBITED
None of the funds, materials, property, or services contributed by the
County or the contractor under the agreement shall be used in the
performance of this agreement for any partisan political activity, or to
further the election or defeat of any candidate for public office.
10.51 EQUAL EMPLOYMENT OPPORTUNITY
10.51.1 The contractor shall not discriminate against any employee or
applicant for employment because of race, age, disability, color,
religion, sex, or national origin. The contractor shall take
affirmative action to ensure applicants are employed and that
employees are treated during employment without regard to
their race, age, disability, color, religion, sex, or national origin.
Such action shall include but is not limited to the following:
employment, upgrading, demotion or transfer, recruitment, or
recruitment advertising, lay-off or termination, rates of pay or
other forms of compensation, and selection for training,
including apprenticeship.
10.51.2 Contractor shall comply with the following provisions:

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10.51.2.1 Title VI and VII of the Civil Rights Act of 1964, as
amended (42 U.S.C. §§ 2000a, et seq.);
10.51.2.2 The Rehabilitation Act of 1973, as amended (29
U.S.C. §§ 701, et seq.);
10.51.2.3 The Age Discrimination in Employment Act of 1967,
as amended (29U.S.C. §§ 621, et seq.);
10.51.2.4 The Americans With Disabilities Act of 1990 (42
U.S.C. §§ 12101, et seq.); and Arizona Executive
Order 2009-09, as amended, et seq. which
mandates that all persons shall have equal access
to employment opportunities.
10.51.2.5 Contractor understands that the United States has
the right to seek judicial enforcement of this
assurance.
10.52 CERTIFICATION REGARDING LOBBYING
10.52.1 Contractor certifies, to the best of their knowledge and belief,
that:
10.52.1.1 No federal appropriated funds have been paid or
will be paid, by or on behalf of the contractor, to any
person for influencing or attempting to influence an
officer or employee of any agency. This applies to
a Member of Congress, an officer or employee of
Congress, or an employee of a Member of
Congress in connection with the awarding of any
federal contract, the making of any federal grant.
Including the making of any federal, loan the
entering into of any cooperative agreement, and the
extension, continuation, renewal, amendment, or
modification of any federal contract, grant, loan, or
cooperative agreement.
10.52.2 If any funds other than federal appropriated funds, have been
paid or will be paid to any person for influencing or attempting
to influence an officer or employee of any agency, member of
Congress, an officer or employee of Congress, or an employee
of a member of Congress in connection with this federal
contract, grant, loan, or cooperative agreement, the
undersigned shall complete and submit Standard Form-LLL,
“Disclosure Form to Report Lobbying,” in accordance with its
instructions.

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10.52.3 Contractor shall include Lobbying Certification language in the
award documents for all subcontractors (including sub-grants,
and contract under grants, loans, and cooperative agreements)
and that all sub-recipients shall certify and disclose
accordingly.
10.52.3.1 The Lobbying Certification is a material
representation of fact upon which reliance was
placed when this transaction is made or entered
into. Submission of this certification is prerequisite
for making or entering into this transaction
imposed by section 1352, Title 31, U.S. Code. Any
successful proposer(s) who fail to file the required
certification shall be subject to a civil penalty of not
less than $10,000.00 and not more than
$100,000.00 for each such failure.
10.53 CLEAN AIR ACT & CLEAN WATER ACT
Contractor must comply with all applicable standards, orders, or
requirements issued under section 306 of the Clean Air Act (42 U.S.C.
7606), section 508 of the Clean Water Act (33 U.S.C. 1368) Executive
Order 11738, and Environmental Protection Agency regulations.
10.54 ENERGY POLICY AND CONSERVATION ACT
Contractor must adhere to the standards and policies relating to energy
efficiency, which are contained in the State energy conservation plan
issued in compliance with the Energy Policy and Conservation Act (Pub.
L. 94-163, 89 Stat.871).
10.55 COMPLIANCE WITH WEB CONTENT ACCESSIBILITY GUIDELINES
(WCAG)
Contractor agrees and warrants that all of its web content services and
products and all of its mobile apps services and products, covered under
this contract, and in all languages provided, comply with Level A and Level
AA success criteria and conformance requirements specified in the Web
Content Accessibility Guidelines (WCAG) 2.1(AA) or will be modified to be
compliant prior to delivery or installation to County. Contractor further
agrees and warrants that all web content services and products and all
mobile apps services and products, in all languages provided, shall remain
in full compliance with the above WCAG success criteria and
conformance requirements during the term of the contract. Contractor
agrees to immediately notify County in the event it becomes aware that
any web content services and products or any mobile apps services and

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products provided under this Contract become non-compliant with the
above WCAG success criteria and conformance requirements, if
applicable. In such an event, Contractor agrees it will work to remediate
any identified compliance deficiencies and will notify County concerning
the estimated remediation completion date. Upon request, Contractor
shall provide County with documentation, including but not limited to a
third-party assessment certificate, substantiating compliance of the
services or products with the above WCAG success criteria and
conformance requirements and any other applicable governmental
regulations regarding accessibility. Non-compliance with the above
WCAG success criteria and conformance requirements will be deemed a
material breach of the contract and the County may immediately
terminate the contract or impose other legal remedies at the County’s
discretion, including suspension of services and/or products. The County
reserves the right to audit Contractor’s compliance with the above WCAG
success criteria and conformance requirements. The Contractor will
indemnify, defend, and hold harmless the County against any third-party
claims arising from the Contractor’s non-compliance with the above
WCAG success criteria and conformance requirements.
10.56 CONTRACT DISPUTES
All Contract disputes will be handled in accordance with the Maricopa
County Procurement Code, MCI-906
10.57 INCORPORATION OF DOCUMENTS
10.57.1 The following are to be attached to and made part of this
Contract:
10.57.1.1 Exhibit A – Vendor Information and Pricing
10.57.1.2 Exhibit B – Scope of Work
10.57.1.3 Exhibit B-1, Vendor Narrative
10.58 NOTICES
All notices given pursuant to the terms of this contract shall be addressed
to:
For County:
Maricopa County
Office of Procurement Services
301 W. Jefferson St. Suite 700
Phoenix, Arizona 85003-2164

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For Contractor:
Arizona Therapy Providers dba PTPN
Ms. Dawn Ripa
20280 N. 59th Ave, Suite 115-449
Glendale, AZ 85308
10.59 INQUIRIES
10.59.1 Administrative telephone/email inquiries shall be addressed to:
ANDREA STUPKA, PROCUREMENT OFFICER
TELEPHONE: (602) 506-3504
Andrea.Stupka@maricopa.gov
10.59.2 Inquiries may be submitted by telephone but must be followed
up in writing. No oral communication is binding on Maricopa
County.

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EXHIBIT A
VENDOR INFORMATION AND PRICING
COMPANY NAME: Arizona Therapy Providers
DOING BUSINESS AS (dba): PTPN (Physical Therapy Provider Network)
MAILING ADDRESS:
20280 N. 59th Ave, Suite 115-449
Glendale, AZ 85308
REMIT TO ADDRESS:
20280 N. 59th Ave, Suite 115-449
Glendale, AZ 85308
TELEPHONE NUMBER: 602-482-1331
WWW ADDRESS: http://ptpn.com
CONTACT NAME: Dawn Ripa
CONTACT TELEPHONE NUMBER: 602-482-1331, ext 1004
CONTACT EMAIL ADDRESS: dawn@ptpnaz.com
UNIQUE ENTITY IDENTIFIER (UEI) GSAFSD21248987 (pending updated UEI)
YES NO REBATE
WILL ALLOW OTHER GOVERNMENTAL ENTITIES TO PURCHASE X
FROM THIS CONTRACT:
WILL ACCEPT PROCUREMENT CARD FOR PAYMENT: X
PAYMENT TERMS: NO TERMS
1.0 PRICING: RESPONSE
1.3 Physical Therapy Service Network
1.3.1 Discount percentage off of ICA fee schedule 38%
1.3.1.1 Cost per session N/A
1.3.1.1.1 Define how long a typical session is: 90 minutes
1.3.2 Utilization review cost $-No Cost
1.3.3 Discount percent off for specialized services (Functional
Capacity Evaluation (FCE), onsite visits, or other by reports
services, etc.) 38%
1.3.4 Administrative fees $ No Cost
1.3.4.1 Explain if fee is per claim, referral or other No Cost

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EXHIBIT B
SCOPE OF WORK
1.0 INTENT
1.1 Maricopa County (County) is a self-insured and self-administered
government entity providing Workers Compensation coverage to more than
14,000 employees, and processing approximately $6.5M in medical
payments annually. The intent of this solicitation is to identify a
contractor(s) for the purpose of providing the following:
1.1.1 A Physical Therapy Service Network (PTSN) provider to provide a
network of physical therapy service providers on an as needed
basis for the County employees on workers’ compensation.
1.2 Other governmental entities under agreement with the County may have
access to services provided hereunder (see also Sections 7.0 and 8.0
above).
1.3 The County reserves the right to add additional contractors, at the County’s
sole discretion, in cases where the currently listed contractors are of an
insufficient number or skill set to satisfy the County’s needs.
1.4 The County reserves the right to award this contract to multiple vendors.
The County reserves the right to award in whole or in part, by item or group
of items, by section or geographic area, or make multiple awards, where
such action serves the County’s best interest.
1.5 Once the contract has been awarded, the existing contracts for the
individual scopes of work will be terminated. This contract will take
precedence over any existing contract.
2.0 SCOPE OF WORK
2.1 Minimum Requirements for Physical Therapy Service Network (PTSN)
It is the expectation that the successful PTSN shall be able to provide
Preferred Physical Therapy Networks within the State of Arizona.
2.1.1 The following shall be expected of the PTSN, and each requirement
must be addressed in the proposal:
2.1.1.1 Communication

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2.1.1.1.1 The County and the employee’s physician
must be regularly informed by the PTSN on
the employee’s current status to prevent
unnecessary treatments and to keep the
focus on work-specific goals.
2.1.1.2 Work-Centered Focus
2.1.1.2.1 The rehabilitation process shall utilize tasks
that simulate the job and specific work
terms rather than measurements which
focus on range of motion or strength.
2.1.1.3 Personnel
2.1.1.3.1 Licensed physical therapists shall have a
minimum of five years of experience in
occupational rehab.
2.1.1.4 Unsupervised Physical Therapy
2.1.1.4.1 The County is interested in potential savings
that could be achieved through the option of
utilizing customized home exercise
programs, when medically appropriate,
during and after formal rehab.
2.1.1.5 Flexibility in Payment Structure
2.1.1.5.1 Pricing must comply with the current ICA
Fee Schedule. Some examples are price per
unit (CPT Codes, 97010, 97110, 97112,
97140, 97035, 97530, 97545, 97014), a “day”
rate which would include all evaluations,
procedures and modalities in one day, or a
firm-fixed price for all care required per
diagnosis.
2.1.1.6 Monthly Reports and Annual Program Reviews
2.1.1.6.1 Monthly reports shall be received by Risk
Management by the fifth day of the following
month.
2.1.1.6.2 Annual program reviews shall be received
within 30 days of the effective date for each

SERIAL# 260106-RFP
year of the contract beginning after the first
year.
2.1.1.7 Physical Therapy care granted and authorized will be
exclusive to the awarded provider with the following
exceptions:
2.1.1.7.1 In rare cases when a specialist requests a
specific therapist or regimen.
2.1.1.7.2 If an employee lives outside of the
reasonable service area and needs therapy
on a frequent basis, physical therapy
services may be used from a closer provider
for convenience and to reduce mileage and
over-time expenses.
2.1.1.8 The following company information about physical
therapy services is requested to be included in the
proposal:
2.1.1.8.1 Average discount per procedure code per
visit
2.1.1.8.2 Average number of modalities per visit
2.1.1.8.3 Average visits per case
2.1.1.8.4 Average number of re-evaluations per case
(specify for the most common types of
injuries)
2.1.1.8.5 List of specialized therapy services i.e.
functional capacity evaluation’s (FCE’s),
aquatic therapy, certified hand therapist, etc.
2.1.1.9 With regard to billing, PTSN shall invoice the County after
applying the fee schedule adopted by the ICA for
Physical Medicine and network discounts. NO bills shall
come directly from the therapist/clinics. All bills MUST
go through the Physical Therapy Services Network for
utilization review and be re-priced to the fully discounted
charges before submitting to the County for payment.
2.1.1.9.1 Invoices must be submitted within 30 days
of date of service.

SERIAL# 260106-RFP
2.1.1.10 The following relates to PTSN’s commitment of
providing support personnel and general onsite
educational assistance throughout the term of the
contract:
2.1.1.10.1 The contractor shall provide the County with
a dedicated local PTSN account manager,
who will be the point of contact for the
County.
2.1.1.10.1.1 The local PTSN account
manager shall correspond
with Maricopa County’s Risk
Management Workers’
Compensation department
regarding service issues
through the County’s contact
relationship manager case
documentation system.
2.1.1.10.1.2 The PTSN’s account
manager shall attend the
County’s quarterly service
meetings.
2.1.1.10.2 PTSN’s physical therapy account manager
shall work with the County’s Risk
Management Workers’ Compensation
Department to ensure the County’s reporting
needs are being met. This will include, but is
not limited to, standard management
reports, provider profiling and analysis (e.g.,
identifying unnecessary treatment), ad hoc
reporting needs, and reporting of cost-
controlling methods.
2.1.1.11 Reporting
2.1.1.11.1 PTSN shall report number and dollar amount
of claims processed each month on a
summary and detail level by plan and
account structure. Report shall be received
by Risk Management designee by the fifth of
the following month.
2.1.1.11.2 PTSN shall report monthly and year-to-date
utilization reports’ totals of top 10

SERIAL# 260106-RFP
modalities. Report shall be received by Risk
Management designee by the fifth of the
following month.
2.1.1.11.3 PTSN shall provide an annual utilization and
trend report including overall and plan level
performance analysis and
recommendations for improvements.
Report must also include analysis of
customer complaints and appeals. Report
due to Risk Management designee for fiscal
year end June 30th by July 15th of the
following year.
2.1.1.11.4 PTSN shall provide an annual SAS 70 Audit
Report and other reports specified as
required by the County’s annual internal
and/or external auditor. Report(s) shall be
received by Risk Management designee for
fiscal year end June 30th by July 15th of the
following fiscal year.
2.1.1.11.5 PTSN shall provide performance guarantee
metrics, to be documented by the Risk
Management claims adjuster and PTSN on
an annual basis and shall be to Risk
Management by July 15 of the following
fiscal year.
2.1.1.12 Customer Service
2.1.1.12.1 The contractor shall provide a dedicated
PTSN customer service team available
during the hours of 7:00 a.m. MST to 6:00
p.m. MST, Monday through Friday, excluding
County holidays (list of County holidays
available upon award).
2.1.2 Implementation Plan
2.1.2.1 PTSN will provide, annually (due by July 15th of each
fiscal year), a detailed implementation plan with
mutually agreed upon tasks assignments, and any
discount percentage offered including any discount
from the current ICA Fee Schedule.

SERIAL# 260106-RFP
2.1.2.2 PTSN must comply with the most current ICA Physical
Therapy Fee Schedule for Arizona per A.R.S. § 23-908
2.1.3 Network
2.1.3.1 Preferred Network
2.1.3.1.1 It is expected that PTSN will propose a
preferred network of physical therapy
clinics/providers where the County will
receive the greatest discount while fulfilling
other County requirements.

SERIAL# 260106-RFP
EXHIBIT B-1
VENDOR NARRATIVE
2.4 Minimum Requirements for Physical Therapy Service Network (PTSN)
It is the expectation that the successful PTSN shall be able to provide Preferred
Physical Therapy Networks within the State of Arizona.
2.4.1 The following shall be expected of the PTSN, and each requirement must
be addressed in the proposal:
2.4.1.1 Communication
2.4.1.1.1 The County and the employee’s physician must be
regularly informed by the PTSN on the employee’s
current status to prevent unnecessary treatments
and to keep the focus on work-specific goals.
Status reports, which include the therapist’s
recommendations, are provided to the physician at
each office visit (or at least once a week), informing
the physician of the patient’s current progress
and/or performance levels.
2.4.1.2 Work-Centered Focus:
2.4.1.2.1 A rehabilitation process shall utilize tasks that
simulate the job and specific work terms rather
than measurements which focus on range of
motion or strength.
Contractors therapists prioritize returning each
patient to work as safely and efficiently as
possible, whether at modified duty or full duty.
• Initial evaluation: The therapist identifies the
patient’s physical deficits, limitations, and
functional abilities.
• Modified-duty transition: Once the patient can
perform at a modified-duty level, treatment
shifts toward achieving full-duty responsibilities
and requirements.
• Targeted rehabilitation: Based on a thorough
evaluation, the therapist identifies the
deficiencies requiring rehabilitation and works
systematically to address them.

SERIAL# 260106-RFP
2.4.1.3 Personnel:
2.4.1.3.1 Licensed Physical Therapists shall have a
minimum of five years of experience in
occupational rehab.
All contractor member clinics are owned and
operated by licensed physical therapists with at
least five years of occupational rehabilitation
experience. Contractor’s credentialing standards
exceed those of the National Committee for Quality
Assurance (NCQA) and assess whether each
therapist and practice meets both national and
contractor’s standards. Through contractor’s
independent reviewer and Quality Assurance
Committee, providers are monitored for practice
patterns, treatment methods, utilization, outcomes,
and documentation. Case management is provided
by experienced rehabilitation therapists, and the full
credentialing and quality assurance protocol is
available for review. Contractor’s therapist-to-
assistant staffing guidelines are more stringent than
Arizona’s statutory requirements.
2.4.1.4 Unsupervised Physical Therapy:
2.4.1.4.1 The County is interested in potential savings that
could be achieved through the option of utilizing
customized home exercise programs when medical
appropriate during and post formal rehab.
Contractor will place emphasis and recommend
customized home exercise programs when
medically appropriate during and post formal rehab.
2.4.1.5 Flexibility in Payment Structure:
2.4.1.5.1 Pricing must comply with the ICA Fee Schedule.
Some examples are price per unit (CPT Codes
97010,97110, 97112, 97140, 97035, 97530, 97545,
97014) a “day” rate which would include all
evaluations, procedures and modalities in one day
or a firm-fixed price for all care required per
diagnosis.

SERIAL# 260106-RFP
Contractor will comply with the Industrial
Commission of Arizona Fee (ICA) Schedule which
includes all evaluations, procedures and modalities
in one day or a firm-fixed price for all care required
per diagnosis.
2.4.1.6 Monthly reports and annual program reviews.
2.4.1.6.1 Monthly reports shall be received by Risk
Management by the fifth day of the following
month.
Contractor will provide reports on the fifth day of the
following month.
2.4.1.6.2 Annual program reviews shall be received within 30
days of the effective date for each year of the
contract beginning after the first year.
Contractor will provide annual program reviews
within 30 days of the effective date for each year of
the contract beginning after the first year.
2.4.1.7 Physical Therapy care granted and authorized will be exclusive
to the awarded provider with the following exceptions:
2.4.1.7.1 In rare cases when a specialist requests a specific
therapist or regimen.
2.4.1.7.2 If an employee lives outside of the reasonable
service area and needs therapy on a frequent basis,
physical therapy services may be used from a
closer provider for convenience and to reduce
mileage and over-time expenses.
Contractor acknowledges and will comply with this
section.
2.4.1.8 The following company information for physical therapy
services is requested to be included in the proposal:
2.4.1.8.1 Average discount per procedure code per visit
2.4.1.8.2 Average number of modalities per visit
2.4.1.8.3 Average visits per case

SERIAL# 260106-RFP
2.4.1.8.4 Average number of re-evaluations per case (specify
for the most common types of injuries)
2.4.1.8.5 List of Specialized Therapy Services i.e. FCE’s,
Aquatic Therapy, Certified Hand Therapist
Contractor will include all items 2.4.1.8.1 through
2.4.1.8.5 pursuant to Attachment D.
2.4.1.9 With regard to billing, PTSN shall invoice the County after
applying the fee schedule adopted by the ICA for Physical
Medicine and network discounts. NO bills shall come directly
from the therapists/clinics. All bills MUST go through the
Physical Therapy Services Network for utilization review and be
re-priced to the fully discounted charges before submitting to
the County for payment.
2.4.1.9.1 Invoices must be submitted within 30 days of date
of service.
Contractor will have centralized billing through the
PTPN Executive Office.
2.4.1.10 The following relates to PTSN’s commitment of providing
support personnel and general onsite educational assistance
throughout the term of the contract:
2.4.1.10.1 The contractor shall provide the County with a
dedicated PTSN account manager, who will be the
point of contact for the County.
Dawn Ripa will be the dedicated Account Manager
for Maricopa County.
2.4.1.10.1.1 The local PTSN account manager
shall correspond with Maricopa
County’s Risk Management
Workers’ Compensation
department regarding service
issues through the County’s contact
relationship manager case
documentation system.

SERIAL# 260106-RFP
Dawn Ripa, Account Manager, will
correspond with the department on
service issues through the County’s
contact relationship manager case
documentation system.
2.4.1.10.1.2 The PTSN account manager shall
attend the County’s quarterly
service meetings.
Dawn Ripa, Account Manager,
will attend the County’s quarterly
service meetings.
2.4.1.10.2 PTSN’s physical therapy account manager shall
work with the County’s Risk Management Workers’
Compensation Department to ensure the County’s
reporting needs are met. This will include, but is not
limited to, standard management reports, provider
profiling and analysis (e.g., identifying unnecessary
treatment), ad hoc reporting needs, and reporting of
cost controlling methods.
Contractor will work with the County to ensure the
County’s reporting needs are met.
2.4.1.11 Reporting
2.4.1.11.1 PTSN shall report number and dollar amount of
claims processed each month on a summary and
detail level by plan and account structure. Report
shall be received by Risk Management designee by
the fifth of the following month.
Contractor will provide reports on the fifth day of the
following month.
2.4.1.11.2 PTSN shall report monthly and year-to-date
utilization reports’ totals of top 10 modalities.
Report shall be received by Risk Management
designee by the fifth of the following month.
Contractor will provide reports on the fifth day of the
following month.

SERIAL# 260106-RFP
2.4.1.11.3 PTSN shall provide an annual utilization and trend
report including overall and plan level performance
analysis and recommendations for improvements.
Report must also include analysis of customer
complaints and appeals. Report due to Risk
Management designee for fiscal year end June
30th by July 15th of the following year.
Contractor will provide the annual report.
2.4.1.11.4 PTSN shall provide an annual Statement on
Auditing Standards (SAS) 70 Audit Report and other
reports, as required by the County’s annual internal
and/or external auditor. Report(s) shall be received
by Risk Management designee for fiscal year end
June 30th by July 15th of the following fiscal year.
Exceptions have been accepted by County.
2.4.1.11.5 PTSN shall provide performance guarantee
metrics, to be documented by the Risk
Management claims adjuster and PTSN on an
annual basis and shall be to Risk Management by
July 15 of the following fiscal year.
Contractor will work with the County on this
report.
2.4.1.12 Customer Service
2.4.1.12.1 The contractor shall provide a dedicated PTSN
customer service team available during the house
of 7:00 a.m. MST to 6:00 p.m. MST, Monday
through Friday, excluding County holidays (list of
County holidays available upon award).
Contractor agrees to provide an available customer
service team available as indicated above.
2.4.2 Implementation Plan
2.4.2.1 PTSN will provide annually (due by July 15th of each fiscal year),
detailed implementation plan with mutually agreed upon tasks,
assignments and any discount percentage offered including any
discount from the current ICA fee schedule.

SERIAL# 260106-RFP
2.4.2.2 PTSN must comply with the most current ICA Physical Therapy Fee
Schedule per A.R.S. §23-908.
Contractor will comply with the implementation plan and pricing outlined in 2.4.2.1 and
2.4.2.2
2.4.3 Network
2.4.3.1 Preferred Network
2.4.3.1.1 It is expected that PTSN will propose a preferred network
of Physical Therapy clinics and providers where the
County will receive the greatest discount while fulfilling
other County requirements.
Contractor will comply with 2.4.3.1.1. A list of clinic
locations in Maricopa County is included. If requested,
PTPN can also supply a statewide list of all locations
within Arizona.

SERIAL# 260106-RFP
ARIZONA THERAPY PROVIDERS DBA PTPN, 20280 N. 59TH AVE, SUITE 115-449,
GLENDALE, AZ 85308
PRICING SHEET: 94620, 27176, 94886
Terms: NO TERMS
Vendor Number VC0000007995
Certificates of Insurance Required
Contract Period: To cover the period ending September 30, 2028.