WW Williams active contract

City of El Mirage — Regular Meeting (2026-10-20)

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Transmission Transmission Transmission Brake Brake Air Brake Tires Pressure Tread Nuts
& Brake Brake Brake Leaks Lines Tanks Brake Valves Adjustment Condition Oil Carrier U-Joints Depth for Wheel System Box Linkage
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System & Components Buildup Chambers Check Pivot Tanks Operation & Yokes Rods
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Condition Dryer Chassis $WWDFKPHQW
Chassis Chassis Chassis Chassis -- %
Check -- Check -- Check -- Check -- Check Steering 6HUYLFH
Transmission Brakes Driveline Tire/Wheels
Components 6FKHGXOH
A/B A/B A/B Schedule Service A/B A/B A/B A/B A/B A/B A A/B A/B A/B Schedule Service A/B A/B A/B Schedule Service A A/B A/B A/B A/B Schedule Service A/B A/B A/B Schedule Service
Completion Completion Completion Completion Completion
Date Date Date Date Date

Function Mirror Window Throttle Horn Steering Seat Cab Cab Door Drop Cab Cab Cab Exhaust Walking Tie Frame Axle Rear Rear Ball Front Front Fuel Fuel
Windshield Transmission Alignment Belt Seat Glass Hoist Frame Mounting Rods Rails Flanges Spring Spring Joints Wheel Spring Tank Tank
Condition, Wipers Operation Controls Operation Wheel Condition Condition Condition Mounting Motor & System Beam & Ends & & & Mounting &
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Voltage Shocks Pins
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Schedule Schedule Schedule Schedule Schedule
Completion Completion Completion Completion Completion
Date Date Date Date Date

Heater Heater Check Check Check Check Check Seat Do Not Mounting Audible Step Body Body Cab Cab Turn Back-Up Tail & Parking Headlights, Grab Condition Step Body Condition
Valves & for A/C A/C A/C Belt Move Compartment Lighting Scene Emergency Scene Signal Stop and Compartment Handles Condition/Operation Equipment/Ladder & Compartment Compartment
Defroster Leakage Compressor Hoses Sight Operation Monitoring Warning Lighting Emergency Lighting & Lights Lights Low/High Seal Compartment Door
and and Glass Task Indicator Lighting Warning Hazard & Clearance Task Auxiliary Door Task
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Schedule Schedule Schedule
Completion Completion Completion
Date Date Date

050620200LB Primer Intake Transfer Pressure Pump Water Discharge Master Panel Pump Engine Gauges Pump Pump or Motor Pump Pump Engine Clutch Shimmy Air Air Drive Brake Tachometer Engine Engine Attachment Remote Power Lubrication Rollers Winch Winch
Operation Relief Valve Control Plumbing Tank Gauges Lights Panel Speed Panel Transmission Shift Fan or or Speedometer Compressor Compressor Line Operation Transmission Coolant Oil Control Supply and Wire Mounting
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Check Pump & Check Road Check Winch
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Service Tank Service Service
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Schedule Schedule Schedule
Completion Completion Completion
Date Date Date

0506020LB Check Foam Integrity Foam Integrity Hydraulic Hydraulic Hydraulic Lubricant Foam Strainer Extensions Dump Lubricate Lubricate Primer Reel Anodes Water Auto-Lube Plumbing Front Monitor Pre-connect Suction Auxiliary Tank Tank Drain Pivot Valves, Discharge Mechanical Pump Primer Perform
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A/B A/B A/B A/B A/B A/B A/B A/B A/B System A/B A/B A/B A/B A/B A A/B A/B A/B A/B A/B A/B A/B A/B A/B A/B A/B A/B A/B A/B A/B A
Schedule Schedule
Completion Completion
Date Date

Steam Hydraulic Lines Auxiliary Hydraulic Hydraulic Hydraulic Remote Operation Coolant Generator Generator Generator Hydraulic Hydraulic Hydraulic Fuel Air Filter Oil Filter Engine
Clean & Start Filter Oil
& Filter Hoses Power Fluid Fluid Tank Gearbox Transfer Frequency Pump Filter Oil
Lubricate Pump Sample Levels Task Operation Oil Case Mounting Task
Oil
Check Check
Aerial Generator
Service Service
A A/B A/B A/B A/B A/B A/B A/B A/B A A A A/B A/B A A A A/B A/B A/B
Schedule Schedule
Completion Completion
Date Date










Fire Apparatus Maintenance & Repair Services
 Request For Proposal  Fire  81111
Project ID: EM24-RFP-FDMS01
AWARD PENDING Release Date: Thursday, June 20, 2024 · Due Date: Tuesday, July 30, 2024 3:00pm
 Posted  Thursday, June 20, 2024 8:00am
 Bid Unsealed Tuesday, July 30, 2024 3:15pm by Valerie Ojeda
 Pricing Unsealed Tuesday, July 30, 2024 3:15pm by Valerie Ojeda
All dates & times in Mountain Time - Arizona
3. Scope of Work
3.1. General Scope of Services
A. General. The Contractor shall furnish all necessary
supervision, labor, tools, parts and equipment required to
perform inspections, maintenance, repairs and testing of fire
apparatus. All services performed by the Contractor shall
meet the National Fire Protection Association Standard
(NFPA) 1911, Standard for the Inspection, Maintenance,
Testing, and Retirement of In- Service Automotive Fire
Apparatus, current edition. All services provided by the
Contractor shall be consistent with industry best practices;
meet all applicable federal, state and local standards and
follow all manufacturers’ recommendations. It is the
expectation of the City, as described herein, that the
Contractor shall provide superior customer service and timely
maintenance and repair services to correct deficiencies and
return the vehicle to an in-service status.
B. Facilities and Work Sites. The Contractor shall perform
services, including inspection, maintenance, testing and
repair, at the City worksite where the apparatus is located, the
Contractor’s service facility or roadside as needed. The
Contractor shall work with the City Representative to
determine the most suitable location where services will be
performed. If the apparatus/vehicle is to be serviced at the
Contractor’s service facility, it shall be the responsibility of the
Contractor to arrange for pick-up and delivery. The current list

of fire apparatus is attached Attachment A-Fleet Details. No
apparatus shall be taken from a City worksite without prior
approval from the City Representative.
C. Fire Apparatus Security. The Contractor is responsible for the
security of any apparatus in its custody. The Contractor’s
custody includes any on-site work activity at a City facility by
the Contractor; the Contractor’s transport of any apparatus to
the Contractor’s place of business or other off-site facility; the
return transport of the apparatus to its assigned location; and
any period that the unit is located at the Contractor’s place of
business or other off-site facility. The Contractor is
responsible for all costs associated with correcting damage
attributable to the Contractor while the unit is in the
Contractor’s custody. While in the Contractor’s custody,
apparatus shall be stored in a secured location.
D. Contractor's Service Truck. The Contractor shall have a
service truck operation sufficient to support the on-site
inspection and maintenance, and emergency road call
requirements of the Contract. The truck should be outfitted
with tools, equipment and parts sufficient to support the spot
repair of fire apparatus. The technicians operating the trucks
should be certified as required by the Contract, and capable
of making repair and logistic decisions in road call and on-site
repair call situations.
The Contractor warrants that its facility complies with all applicable local,
state and federal regulations and will remain compliant during the Contract
term. The City may inspect the facility and its operations at any time during
the Contract term during normal business hours.
3.2. Maintenance Scheduling and Completion
A. Scheduling. The Contractor shall notify the City Representative
when apparatus is due for regularly scheduled inspection,
maintenance, or testing. The City Representative shall then contact
the Contractor to schedule apparatus due for service. The location
at which services will be performed shall be determined between the
City Representative and the Contractor at the time when service is
scheduled and confirmed. If services are to be performed at a City
worksite, the Contractor shall provide the City Representative with

the time at which the Contractor’s service personnel will arrive to
begin the service and an approximate time in which the service will
be completed. If services will be performed at the Contractor’s
facility, the Contractor shall be responsible for pick-up and return of
the apparatus. If services will be performed at the Contractor’s
facility, the apparatus shall be picked up no later than 0800 hours on
the day that the service has been scheduled. For scheduled routine
service, the City Representative shall provide the Contractor with a
list of non-priority repairs that need attention in addition to the
scheduled service at least forty-eight (48) hours prior to the
scheduled service.
B. Notifications and Communication. Upon arrival at a City worksite,
the Contractor shall check in with the on-duty supervisor and
provide proper identification and state the purpose of the visit. Upon
completion of on-site services, the Contractor shall check out with
the on-duty supervisor and provide a report of services completed,
deficiencies found, deficiencies repaired, deficiencies that require
further attention and the status of the apparatus (in service or out of
service). In the event that the on-duty supervisor is not available at
the completion of services, a paper form shall be left on the driver's
seat of the apparatus indicating what services were completed,
deficiencies found, deficiencies repaired, deficiencies that require
further attention and the status of the apparatus (in service or out of
service). Apparatus shall be secured prior the Contractor leaving the
site.
C. Inspection and Maintenance Completion. The Contractor is
responsible for the timely inspection and maintenance of fire
apparatus, and the return of each unit to an in-service status. With
the exception of Priority and Non-Priority Repairs (see definitions
below), it is the expectation of the City that the Contractor will have
readily available any routine parts, fluids, testing equipment, etc.
that may be required to complete inspection and maintenance
services at the time service is scheduled in an effort to reduce out of
service and down time of the City's apparatus. The City’s
performance standards for completing various work activities are as
follows:
a. “Service Schedule A” (Preventative Maintenance): See
Attachment B- Service Schedule. Preventative
maintenance listed on Service Schedule A is to be
performed twice per year. If performed on-site, services

shall be completed within eight (8) hours. If performed
at the Contractor’s facility, services shall be completed
within three (3) business days. If deficiencies are
encountered that will require additional time to repair,
the Contractor shall notify the Fire Department
Representative immediately.
b. “Service Schedule B” (Testing and Preventative
Maintenance):See Attachment B- Service Schedule.
Testing and preventative maintenance listed on
Service Schedule B is to be performed twice per year,
approximately ninety (90) days after Schedule A
maintenance is completed. This work shall be
performed at the Contractor’s facility unless prior
arrangements are made with the Fire Department
Representative or designee. The services shall be
completed within five (5) business days. If deficiencies
are encountered that will require additional time to
repair, the Contractor shall notify the Fire Department
Representative immediately.
c. "Annual Performance and Certification Testing": Testing
listed as Annual Performance and Certification Testing
is to be performed once per year, in conjunction with
either Service Schedule A or B maintenance. This work
shall be performed at the Contractor's facility unless
prior arrangements are made with the City
Representative. The services shall be completed in
concurrently with either Service Schedule A or B
maintenance within five (5) business days. If
deficiencies are encountered that will require additional
time to repair, the Contractor shall notify the Fire
Department Representative immediately.
d. "Priority Repairs": If priority/emergency repairs are
performed on-site, the contractor shall be on site within
two (2) hours and services shall be completed within
eight (8) hours. If priority/emergency repairs are
performed at the Contractor’s facility, the contractor
shall pick up the vehicle within three (2) hours and
services shall be completed within two (2) business
days. If additional time is needed for repairs the

Contractor shall notify the Fire Department
Representative or the designated representative
immediately. Priority/emergency repairs shall be
determined following NFPA 1911 out of service criteria
and industry standards.
e. "Non-Priority Repairs": Non-priority repairs shall be
resolved within seven (7) business days upon
notification to the Contractor. The City Representative
shall determine non-priority repair criteria following
NFPA 1911 out-of-service criteria and industry
standards. The Contractor and the Fire Department
Representative will determine where these types of
repairs will be performed. If additional time is needed
for repairs the Contractor shall notify the Fire
Department Representative immediately.
F. Rescheduling. City fire apparatus may be unavailable for
inspection or maintenance (due to emergency usage
requirements) despite proper pre-notification and scheduling
by the Contractor. In that event, the Contractor is asked to
reschedule the unit for inspection or maintenance; the new
date and time should not exceed five (5) business days from
the originally scheduled date and time. The revised schedule
shall be confirmed with the City Representative. The
Contractor may invoice the City for a rescheduling fee only if
the service had been properly scheduled and Contractor’s
technician had responded to the City's facility for the service
only to find the apparatus was unavailable due to an
emergency operational requirement.
3.3. Level of Service to be Provided
The following establishes the level of services to be provided by the
Contractor. The Contractor shall work with the City to determine the level
of inspection and preventative maintenance and the required service
interval for each piece of fire apparatus that the City operates. The criteria
for each level of inspection and preventative maintenance shall be based
on compliance with NFPA 1911, apparatus and component manufacturer’s

most severe service recommendation, generally accepted best industry
practices and any applicable federal, state and local standards. The
Contractor shall also provide:
A. "Service Schedule A": See Attachment B- Service
Schedule. Includes inspection and preventative
maintenance that be required for all apparatus components
and systems.
B. "Service Schedule B": See Attachment B- Service
Schedule. Includes inspection and preventative
maintenance that may be required for all apparatus
components and systems.
C. Annual Performance and Certification Testing. Includes:
(1) Road Tests and Weight Verification (NFPA 1911, Chapter 16).
(2) Performance Testing of Low Voltage Electrical Systems (NFPA 1911,Chapter 17).
(3) Performance Testing of Fire Pumps (NFPA 1911, Chapter 18).
(4) Performance Testing of Aerial Devices (NFPA 1911, Chapter 19).
(5) Performance Testing of Foam Proportioning Systems (NFPA 1911, Chapter 20).
(6) Performance Testing of Compressed Air Foam Systems (NFPA 1911, Chapter 21).
(7) Performance Testing of Line Voltage Electrical Systems (NFPA 1911, Chapter 22).
(8) Performance Testing of Breathing Air Compressor Systems (NFPA 1911,Chapter
23).
(9) Arizona Emissions Testing.

D. Priority Repairs. Priority repair status indicates that the
apparatus has been placed into an out-of-service status due
to mechanical breakdown or component failure. Calls for
priority repairs may occur during and/or after normal business
hours.
E. Non-Priority Repairs. Non-Priority repair status indicates the
apparatus has a deficiency that needs to be corrected,
however does not meet the criteria set forth in NFPA 1911 to
warrant the apparatus be placed into an out-of-service status.
Non-Priority Repairs will be handled by the Contractor during
normal business hours. Non-Priority Repairs may be deferred
to the next inspection and preventative maintenance service
to be corrected at the discretion of the City Representative.
F. Inspections Handled by the City. Inspection, preventative
maintenance, repairs and testing required for loose
equipment (i.e., nozzles, hose, ground ladders, etc.) will be
handled by the City and will not be the responsibility of the
Contractor.
G. Documentation. Anytime services are completed on City
apparatus, the results, findings and actions taken shall be
documented by the Contractor in a professional format. This
documentation shall demonstrate that the Contractor’s
procedures meet or exceed the Contract- required levels of
service. The original copies of all service documentation shall
be submitted along with the invoice for payment. In addition to
recording the results, findings and actions taken, the service
documentation shall contain the following information:
a. Date services were performed;
b. City Work Order Number;
c. Name of the technician that performed the services;
d. Location where services were performed;
e. Unit Designation;
f. City Vehicle Number;
g. Apparatus Manufacturer;
h. Apparatus Make;
i. Apparatus Model;
j. Manufacturer Job Number or Serial Number;
k. Odometer Reading In;

l. Odometer Reading Out;
m. Vehicle Identification Number (VIN); and
n. Engine Hours.
3.4. Vehicle Maintenance and Repair
A. General. The Contractor shall perform scheduled preventive,
recurring maintenance, repair and replacements for the fire
apparatus included in this Contract as directed by an
authorized Fire Department Representative. All maintenance
activities for this equipment shall comply with the
manufacturer’s recommendations including warranties.
Maintenance intervals shall comply with the manufacturer’s
recommended service schedule based on mileage, hours of
operation, or time in service since the previous maintenance
as approved by an authorized Fire Department
Representative.
B. Inspection and Preventative Maintenance Service. The
objectives of inspection and preventative maintenance
service are to ensure that: (a) fire apparatus safely operate to
the next scheduled service without a failure; and (b)
component service life is maximized. All minor deferred
repairs will be completed during the inspection and
preventative maintenance service. Inspection and
preventative maintenance services shall include fluid
analyses including oil and transmission fluid and coolant.
Fluid samples shall be taken at each oil change interval and
tested at a laboratory acceptable to the Fire Department.
C. Recurring Maintenance. Recurring maintenance is the act of
servicing a fire apparatus or a component in order to keep the
vehicle and its components in proper operating condition, and
to prevent failure or breakdown. Task examples include, but
are not limited to, lamp and gauge replacement, scheduled oil
changes, coolant and pneumatic hose replacement, belt
replacement and adjustment, windshield wiper replacement,
brake adjustments, system and component adjustments and
calibration, and fastener replacement.

D. Repair and Replacement. Repair is the work necessary to
restore a fire apparatus or a component to sound condition
after failure or damage. Replacement is the work necessary
to remove an unserviceable item and install a serviceable
counterpart in its place. Original equipment manufacturer
(OEM) parts and supplies shall be used on repairs and
replacements required on equipment included in this Contract
unless approved by an authorized Fire Department
Representative.
E. Assembly. The Contractor shall ensure that all re-assembly
tasks performed after any required vehicle repair maintain the
vehicle’s OEM configurations as originally received from the
manufacturer. System examples include, but are not limited
to, the wiring and clamping, pump system pressures and
flows, hydraulic system pressures, hose and orifice sizing,
ladder table and ladder mounts.
F. Repair Approvals. The Contractor shall have specific pre-
approval from an authorized Fire Department Representative.
prior to completing repairs. In obtaining approval, the
Contractor shall advise the Fire Department Representative
of the estimated cost of the repair work and the estimated
time it will take to return the unit to an in-service status. Any
repairs performed without pre-approval will be at the expense
of the Contractor.
G. Modifications. No modifications may be made by the
Contractor to any component, system or piece of equipment
maintained unless, and until, specific written authorization is
provided by an authorized Fire Department Representative. A
written cost estimate is required prior to consideration of the
modification.
H. Apparatus or Equipment Damage. No accident damage may
be repaired until the Contractor receives authorization from
an authorized Fire Department Representative. Any damage
noted by the Contractor during an inspection shall be
immediately reported to the on duty supervisor. The email or
phone report should include the unit identification number, the
date, a brief description of the damage, one or more digital
photographs documenting the extent of the damage and an
estimated cost of repair. The Contractor is responsible for all

costs of repair for any accident damage incurred while the
Contractor has custody of the vehicle.
I. Repair Facilities. If the Contractor receives authorization to
repair accident damage, the Contractor shall ensure that all
required repairs shall be performed by repair facilities capable
of restoring the damaged vehicle, its systems and
components to its original configuration, appearance and
structural integrity; and meeting all OEM specifications for the
equipment. The Contractor is responsible for transporting the
vehicle to the repair facility location, including the original
equipment manufacturer’s facility, when required, and for the
vehicle’s return transport to the operational location of the
equipment. The proposed repair facility shall be acceptable to
the authorized Fire Department Representative. A written
cost estimate is required prior to approval by the authorized
Fire Department Representative.
J. City Inspections. The Contractor shall advise the authorized
Fire Department Representative, or on duty supervisor upon
completion of repairs or replacements on any fire apparatus.
Notification of completion shall be delivered promptly to
facilitate making the apparatus available for use. The Fire
Department will perform a quality control acceptance
inspection of all equipment repairs or replacements. No
equipment shall be returned to an in-service status, or work
order placed in a "FINISHED” status until the authorized Fire
Department Representative. has accepted the work as
complete.
3.5. Emergency Call Response for Priority Repairs
A. General: A call for Priority Repair Service indicates that the
apparatus has been placed in an out-of-service status due to
mechanical breakdown and/or component failure which has
rendered the apparatus unsafe to operate. Calls for Priority
Repair Service require immediate assistance from the
Contractor to evaluate the situation, decide on the best
course of action, and/or take the necessary actions to place

the apparatus back into an in-service status. Calls for Priority
Repair Service may occur at any time.
B. Emergency Contact: The Contractor shall have personnel
accessible by phone or pager and available twenty-four (24)
hours per day, seven (7) days per week to receive requests
for Priority Repair Service. The Contractor shall provide either
a single point of contact or a call-out list of no more than three
points of contact. The Contractor is required to respond to the
requestor within thirty (30) minutes of the initial message. At
that time, the Contractor will provide the requestor with an
estimated on-scene response time. The on-scene response
time shall not exceed two (2) hours for both road-side repair
service requests and break-down requests for equipment at a
City facility.
C. Non-Response: In an emergency situation, if the Contractor
does not respond within thirty (30) minutes of the initial
request or if on-scene response time exceeds two (2) hours,
the City has the right to contact another vendor that is
available and can provide the services needed. Any increase
in cost to the City as a result of the failure of the Contractor to
respond within thirty (30) minutes or to provide on-scene
response within two (2) hours shall be credited to City. The
City will reduce any outstanding Contractor invoices by the
amount of the credit.
D. Towing Service:The City does not have existing agreement in
place for towing services. In the event that towing services
are needed, the Contractor may be asked to provide or
coordinate service to tow fire apparatus.
3.6. Parts
Parts Inventory: The Contractor shall maintain reasonable
inventory levels at its facility to assure timely repair of the City’s
fire apparatus. The Contractor-supplied inventory shall remain
the property of the Contractor upon completion of the Contract
term.
Contractor Furnished Parts: The Contractor shall include all parts
used during the maintenance or service of a unit on the work
order and specifically invoice the parts to the unit receiving the
part. Parts should be listed by:
Part Number;

Part Description; and
Unit Price of Part
Core Accounting: The Contractor is responsible for managing
core parts returns and adjustments. No core charge may be
applied to a work order and invoiced to the City. If the
Contractor’s parts supplier denies a core charge, the Contractor
may provide documentation verifying that denial, and a copy of
the work order and an invoice requesting reimbursement for that
denied cost.
3.7. Warranties
A. Warranty Repairs. The Contractor must ensure that all vehicle
manufacturer warranty work is accomplished to guarantee
compliance with necessary warranty requirements. The
Contractor shall notify the authorized Fire Department
Representative when a warranty repair is required, and will
work with the Fire Department to determine the best course of
action. The authorized Fire Department Representative will
determine if the Contractor is able to handle the warranty
repair or if it is more appropriate for the repair to be handled
by the warranting vendor. If the Contractor fails to
acknowledge a warranty repair and/or notify the Fire
Department prior to proceeding with the repair, the Contractor
shall be responsible for the labor and parts associated with
the repair. The Contractor shall track all warranty work; work
orders, including parts and labor expended for warranty work
performed on equipment and components. Credit memos will
not be accepted by the City in lieu of making the required
repair(s) to correct a warranty problem.
B. Contractor Repair Warranty. The Contractor shall warranty
repairs for a period of not less than the manufacturer’s
warranty for those parts replaced and at least ninety (90)
days on other minor repairs. On major repairs, the Contractor
shall warranty repairs for a period of not less than the
manufacturer’s warranty for both labor and parts. In the event
the repair is a Contractor in-house rebuild, the warranty shall
be for not less than one (1) year, 12,000 miles or 750
operating hours, whichever occurs first. For purposes of this

Contract, a major repair is defined as one with a combined
cost of parts and labor exceeding $2,000 for a single task.
C. Original Equipment Manufacturer (OEM) Warranty. If the
Contractor is a dealer or distributor of the part or component
being repaired or replaced, the Contractor will, at no cost to
the City, recapture the warranty from the OEM. If that repair
or part had been charged to the City, the Contractor will credit
that cost to the City account. This will be accomplished by
adjusting the warranty work order with the applicable credit
code. The City will reduce any outstanding Contractor
invoices by the amount of the credit. If the Contractor is not a
distributor, warranty recovery of any parts or labor costs is the
responsibility of the Contractor. This includes recapturing any
costs to the Contractor from the warranting entity.
D. Warranty Claims. The Contractor shall be responsible for
submitting claims for reimbursement to the manufacturer or
supplier, including defending claims. Further, the Contractor
shall be responsible for pursuing claims that have been
denied, at the direction of a City Representative.
3.8. Work Documentation
A. Vehicle Record Files. The Contractor shall establish and maintain an
individual folder for each piece of fire apparatus and ambulance
being serviced in this Contract. The folders will be available for
review by the City during normal business hours. The folders are to
be numbered with the unit identification number and be filed
numerically. All information pertaining to that unit will be included in
the folder, including, but not limited to:
a. Maintenance Requests;
b. Work Orders and other Maintenance Actions;
c. Safety Recalls;
d. Completed Inspection Checklists; and
e. All Records for Auxiliary Equipment on the Base Unit
C. Ownership of Maintenance Information. The City shall own all
information related to activity that occurs as part of the Contract. At
the completion of the Contract term, all data, records, complete
vehicle folders and other information developed and maintained by
the Contractor during the Contract term remain the property of the

City and shall be transferred to the City on the Contract completion
date.