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P.O. NO. 700737282 TO Agreement for APS Energy Support Program Enrollment funding between Maricopa County and Arizona Public Service Company This Agreement is entered into effective as of the 1st day of August, 2019, by and between Arizona Public Service Company, an Arizona corporation, with offices at 400 North 5th Street, Phoenix, Arizona 85004 (“APS”) and Maricopa County, administered by its Human Services Department, with offices at 234 North Central Avenue, Phoenix, Arizona 85004 (“Counterparty”). (“APS” and “Counterparty” are referred to herein individually as “Party” and collectively as the “Parties”). WHEREAS, APS and Counterparty are Parties to this Agreement, dated effective as of the 1st day of August, 2019; NOW THEREFORE, in consideration of the above premise and respective covenants and agreements hereinafter set forth, the Parties agree to the following: 1. Defined Terms. APS Energy Support Program (“Program”) - The APS Energy Support Program provides a discount on the monthly APS electric bill to eligible APS residential customers. Eligibility for the discount is based on the 150% Federal Poverty Level (FPL) and household size. Program eligibility details are shown and kept current on www.aps.com/E3. Receipt of Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) benefits categorically qualifies APS residential customers for the Program. The Program consists of a monthly flat rate discount of 25% on an eligible customer’s APS bill before taxes to assist with their energy cost. 2. Term. The Term of this Agreement will commence on the effective date and conclude on July 31st, 2020. This Agreement is subject to cancellation by the Parties in accordance with the provisions of Arizona Revised Statutes § 38-511. Additionally, APS shall have the ability to cancel this Agreement at any time during the term with 60 days written notice to Counterparty. 3. Compensation. This program is funded on a cost reimbursement basis, not to exceed $131,000 with an option to review on a yearly basis, as agreed upon by the Parties. 4. Invoicing. The Counterparty shall track enrollments or extensions on the APS Energy Support program submitted to APS through the APS Electronic Agency Guarantee (EAG) system and invoice by the 15th of the following month. The Counterparty will email monthly invoices in a PDF format to the following; paybables@aps.com michelle.lehman@aps.com james.holbrook@aps.com. Each invoice shall include the P.O. number for this Agreement and the total number of APS customer enrollments or extensions submitted for the month. On the same time schedule a separate summary sheet with a detailed list of the APS customers enrolled or extended that includes the customer APS account number, name and address shall be sent to via the APS secure file transfer system. The secure file system will be used to maintain the privacy of the customer records. 5. Agreement Extension. The Agreement longevity is determined by APS in its sole and separate discretion. Any extension of this Agreement Section 3, Compensation, may be amended from time to time by APS. APS reserves the right to review sufficient verification and pertinent reporting data and extend or allow expiration of this Agreement into the future. 6. Scope of Services. The Counterparty, in their capacity as an assistance agency, will verify APS customer eligibility for the APS Energy Support Program (E-3) and complete the eligibility review and enrollment process through the APS EAG system with customers who are eligible to participate in the program. The APS EAG system will allow Counterparty to extend a customer’s existing enrollment on the Energy Support Program. Counterparty shall extend the enrollment of APS customers that it finds are already enrolled on the Energy Support Program. Counterparty shall make every reasonable effort to enroll or extend a minimum of 500 APS customer each month of this Agreement with the exception of the first month. The minimum shall not take effect until the second month of this Agreement to allow for Counterparty to get it program activity fully operational. Counterparty will develop an internal methodology for validating program eligibility, including income verification. Processes that include the handling of personally identifiable (PII) customer information must be clearly outlined and implemented by Counterparty. Counterparty shall maintain electronic data files on MCHSD’s (MyHSD) secure electronic database system. Data must be retained for a minimum of three years. Counterparty’s authorized users of the EAG system must sign an APS EAG System User Agreement (Attachment A) that describes the obligations of the user. Counterparty will ensure that authorized users sign the EAG Agreement. Access to the EAG system will be revoked with 24 hours of Counterparty becoming aware of an employee’s resignation, termination or reassignment. 7. Application Final Determination. APS reserves the right to overrule enrollments submitted by the Counterparty. For example, it is possible that the Counterparty can approve an application based on income and APS will deny it because the customer account is no longer active. 8. Customer Authorization. Prior to enrolling, or extending, the APS customer in the APS Energy Support Program, Counterparty will ensure that the APS customer has signed an approved consent form allowing Counterparty to access information from APS concerning the customer’s relevant account information. Agency must keep all original signed customer authorization forms in a secure location for the same period of time as required by the County’s program that qualifies the APS customer for the APS Energy Support Program. 9. Final Invoice. A final invoice for the Term shall be submitted to APS within 20 business days after the end of the Term. It will include all work performed to the end of the Term. Work not invoiced within 20 business days will not be compensated. IN WITNESS WHEREOF, the authorized representatives of both Parties have executed this Agreement, effective as of the date first above written: MARICOPA COUNTY ARIZONA PUBLIC SERVICE COMPANY _____________________________________ _____________________________________ Bill Gates, Chairman Board of Supervisors (signature) _____________________________________ _____________________________________ Date (name) Attested to: _____________________________________ Fran McCarroll, Clerk of the Board (title) _____________________________________ Approved as to Form: Deputy County Attorney Date (date) Attested To: _____________________________________ Fran McCarroll, Clerk of the Board of Supervisors _____________________________________ Date Approve as to Form: _____________________________________ Deputy County Attorney _____________________________________ Date Attachment A – APS EAG System User Agreement APS Agency Portal MOU Exhibit A Agency Representative User Certificate I, __________________, am an employee or representative of Maricopa County Human Services Department (“Agency”). Agency has designated me as one of its authorized agents to enroll qualified APS customers in the monthly electricity bill discount program known as the APS Energy Support Program (the “Program”), and/or to make payment guarantees for qualified APS customers through the Agency Portal. Pursuant to my authorization, I hereby acknowledge and agree to the following: 1. That the password that I receive to access the Agency Portal, and the APS customer information to which I may have access are strictly confidential and are to be treated as such. I further agree (a) not to disclose such information to any third parties, and (b) to only disclose such information to those Agency employees who are authorized to access the Agency Portal and who have a need to know the information in regards to processing an APS customer payment guarantee and/or enrolling a qualified APS customer in the APS discount program. 2. That I will not access any information or conduct any transactions on the Agency Portal using another person’s password. I will log off the Agency Portal during absences to prevent any unauthorized or improper use. 3. That I will only access APS customer information for those APS customers who have first provided Agency a signed document in which the APS customer consents to the Agency accessing that APS customer’s information. 4. That I will use the Agency Portal and its information only for purposes related to providing financial assistance to APS customers or guaranteeing an APS customer’s payment. I further agree that I will not do any of the following (a) falsify any information I input into the Agency Portal, (b) use the Agency Portal or its information for any personal use or gain, or (c) conduct any transactions involving my own APS customer account. 5. I understand that my use of the Agency Portal may be monitored by Agency and APS, and any unauthorized access or misuse of the Agency Portal or APS customer information may be reported to the appropriate legal authorities for prosecution. 6. Agency shall not transmit APS customer account numbers, financial account or Social Security numbers through email unless that information is encrypted. AUTHORIZE ACCESS: Dated this ____ of _________________, _______. Signature: _______________________________ _____ Agency Name: Title: ___________ REMOVE ACCESS: Dated this ____ of _________________, _______. To be used if access removal date is known in advance, or when the Agency Representative no longer requires portal access (must submit within 10 working days of the change).