190266-IGA - MEMO OF UNDERSTANDING - KONE - FINAL.PDF

ELEVATOR AND ESCALATOR MAINTENANCE, REPAIR,
MODERNIZATION & NEW CONSTRUCTION CONTRACT # 190266-IGA
MEMORANDUM OF UNDERSTANDING
This is a Memorandum of Understanding (MOU) to the Elevator and Escalator Maintenance, Repair,
Modernization & New Construction agreement 190266-IGA by and between Maricopa County (County) and
KONE, Inc. (Contractor). The terms of this MOU include the following:
1.0 The Scope of Work/Technical Specifications and Terms and Conditions applicable to this MOU are
attached as Exhibit A.
2.0 The Facilities Management Requirements applicable to this MOU are attached as Exhibit B.
3.0 The Pricing of this MOU is attached as Exhibit C.
4.0 Except as stated in this MOU, the terms and conditions of the City of Kansas City, Missouri Contract #
EV2516 remain unchanged.
5.0 This MOU shall be approved on the latest date signed by all parties, and have an effective date of April 1,
2019 to November 30, 2024, with five (5) annual renewal options.
6.0 The undersigned parties hereby agree to the agreement described herein.
KONE, Inc.
AUTHORIZED SIGNATURE DATE
PRINTED NAME AND TITLE
MARICOPA COUNTY
CHIEF PROCUREMENT OFFICER, DATE
OFFICE OF PROCUREMENT SERVICES

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EXHIBIT A
1.0 SCOPE OF WORK/TECHNICAL SPECIFICATIONS:
1.1 Contractor shall work with the Maricopa County Facilities Management Department (FMD) to
perform work. Other County departments may use this contract, however FMD is not responsible
for payments from other County departments.
1.2 Contractor shall furnish all necessary labor, supervision, tools, equipment, parts, transportation, and
all effort necessary to perform the required services at the County facilities designated. This is a
preventative maintenance contract and is not a “run to failure” agreement, thus the Contractor shall
replace worn parts when observed during normal routine maintenance prior to failure when possible.
Further, it is the intent of this contract to avoid failure due to normal wear whenever possible.
1.3 Due to the nature of many County facilities operating on a seven (7) day per week, twenty-four (24)
hour per day schedule, the Contractor shall make available to the County services 365 days per year,
24 hours per day.
1.4 Resident Account: Contractor shall assign a technician for Maricopa County sites forty (40) hours
per week.
1.5 Contractor's Mechanic must check in and out with the County Representative on each visit in the
downtown Phoenix complex. Removal of elevators from service shall be coordinated with and
approved by FMD.
1.6 All labor under this full maintenance contract shall be at no additional cost, except for exclusions
(See §1.16). Additionally, requested calls for entrapments shall be included in the full maintenance
cost, on condition that the entrapment was not caused by vandalism.
1.7 The Scope of Work of this MOU includes but is not limited to: repairs, replacement (or alterations),
cleaning and service of elevator and escalator and related equipment.
1.8 Work outside the scope includes, but is not limited to: cab lighting, car exhaust fans and other
elevator and escalator related equipment not covered in this contract.
1.9 Repair work shall be performed with the use of one (1) technician. If needed, Contractor may
dispatch one (1) helper (laborer) to aid the technician. Any additional technicians or helpers needed
for a specific job must be pre-approved by the County. The invoice shall be notated with pre-
approval, for example; “extra technician pre-approved by ‘person’s name”.
1.10 Contractor shall not make any changes to the specifications, method of fabrication or other
requirements without the express prior written consent of the County. Any proposed changes shall
be presented to the assigned County contact prior to the change taking effect.
1.11 Contractor shall utilize only original equipment manufacturer (OEM) parts as recommended by the
manufacturer of the individual piece of equipment for replacement or repair, and use only those
materials obtained from and/or recommended by the manufacturer(s) of the equipment. Equivalent
alternate parts or materials may be presented to the assigned County contact prior to use.
1.12 Contractor shall coordinate all work schedules with the County before beginning any work which
requires a utility outage or outage of equipment. Outages shall be arranged with the County in
advance if possible and such work shall only be performed during approved times. Any equipment
mistakenly taken out of service during work will be communicated to the County immediately.
1.13 REPLACEMENT OR OVERHAUL OF EQUIPMENT:
1.13.1 Equipment that has reached obsolescence or that is in need of an overhaul shall be
evaluated by the Contractor and a written price estimate shall be presented to the County.

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If approved, replaced equipment shall be new or will be overhauled by an approved vendor.
The County may or may not approve the work dependent on budgets and priority needs.
1.13.2 The County reserves the right to utilize its own sources for the purchase of new equipment
or individual components. If the County exercises this right, the Contractor may be given
the opportunity to install these items.
1.14 Contractor shall also comply with all requirements listed in Exhibit B FACILITIES
MANAGEMENT REQUIREMENTS.
1.15 REPORTS:
1.15.1 Service, Maintenance, Repairs and Emergency Call Reports:
1.15.1.1 Frequency: Monthly
1.15.1.2 Contractor to supply a computer generated report on service, maintenance (PM),
repairs, and emergency calls. These reports shall consist of preventative
maintenance report records and trend logs on all equipment in this contract. The
reports shall be provided to FMD. Trend log reports shall list and compare all
repairs, emergency calls, and preventative maintenance for each elevator. The
reports must be in Microsoft Excel format. These reports shall include
comparison with all other County elevators. Reports shall contain the following
information:
1.15.1.2.1 Requestors Name
1.15.1.2.2 Contract Serial Number
1.15.1.2.3 FMD Building Number
1.15.1.2.4 Building Address
1.15.1.2.5 Machine And Car Number
1.15.1.2.6 Service Requesters Name And Phone Number
1.15.1.2.7 Time Mechanic Paged
1.15.1.2.8 Time Mechanic Responds To Page
1.15.1.2.9 Time Mechanic Arrival On Site
1.15.1.2.10 Time Work Is Completed
1.15.1.2.11 Mechanic's Name And Job Title
1.15.1.2.12 Number Of Calls Year-To-Date For Each Elevator
1.15.1.2.13 Description Of Problem With Elevator
1.15.1.2.14 Work And Parts Required For Repair
1.15.1.2.15 Is This A Re-Occurring Problem
1.15.1.2.16 Vandalism (Yes or No)
1.15.1.2.17 Billable (Yes or No)
1.15.1.2.18 Elevator Occupied During Failure (Yes or No)
1.15.2 Response for Regular Maintenance Inspection Report:
1.15.2.1 Frequency: After Each Inspection
1.15.2.2 Upon completion of regular maintenance inspection services the Contractor
shall furnish a written report of each inspection to the FMD technical
specialist. Reports shall advise of any repairs or repair parts that are necessary
to maintain the equipment in acceptable operating condition, as set forth in
these specifications.
1.15.2.3 Correction Orders:
1.15.2.3.1 Acknowledge receipt of all correction orders within one (1)
business day.

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1.15.2.3.2 Identify all facility responsibility items within two (2) business
days.
1.15.2.3.3 Request any and all extensions and copy FMD within seven (7)
business days of receipt of correction order.
1.15.2.3.4 Provide to FMD completion notice three (3) business days prior
to abatement date.
1.16 EXCLUSIONS:
1.16.1 The following work is excluded from this contract and is not the responsibility of the
Contractor.
1.16.1.1 Main power supply feeders, switches and fuses.
1.16.1.2 Fire alarm devices and wiring up to the controller.
1.16.2 Some elevator sites are monitored by computer equipment. The sites below have such
monitoring devices. The Contractor shall not be responsible for this equipment:
1.16.2.1 East Court Building
1.16.2.2 Central Court Building
1.16.2.3 West Court Building
1.17 BUILDINGS SCHEDULED FOR ELEVATOR RENOVATION/MODERNIZATION:
The County will have the option to complete renovation or replacement of any elevator currently
under this contract, in any manner deemed to be in the best interest of the County. If the renovation
or replacement of any elevator is completed through an agreement other than this contract, the
Contractor shall not be responsible for the maintenance of the renovated or replaced elevator
until the warranty period applicable to the renovation or replacement expires.
1.18 ELEVATOR/ESCALATOR OUT OF SERVICE MORE THAN FIVE DAYS:
If an elevator/escalator is down for more than five (5) calendar days, Contractor shall deduct for the
total monthly maintenance cost for that elevator. An exemption to the five day limit may be allowed,
if approved by both parties.
1.19 TRACTION ELEVATORS:
Under the full maintenance program, the Contractor shall maintain the following, repair or
replacement parts as necessary, but not limited to:
1.19.1 Machine drive sheave, drive sheave shaft bearings, brake pulley, brake coil, brake contacts,
linings and component parts, gears, worms, thrusts.
1.19.2 Motor and motor generator, motor and generator windings, rotating element, commutator,
brushes, brush holders and bearings, SCR variable voltage drives and components.
1.19.3 Controllers, selector and dispatching equipment, all relays, solid state components,
resistors, condensers, transformers, contacts, leads, dashpots, timing devices, computer
devices, steel selector tape or cable and mechanical and electrical driving equipment.
1.19.4 Governor, governor sheave and shaft assembly, bearings, contacts and governor jaws.
1.19.5 Deflector, car and counterweight sheaves, bearings, car and counterweight buffers, car and
counterweight guide rails and brackets, top and bottom limit switches, governor tension

SERIAL 190266-IGA
sheave assembly, compensating sheave assembly, counterweight and counterweight guide
shoes including rollers and gibs.
1.19.6 Hoist way door interlocks, hoist way door hangers, bottom door guides and auxiliary door
closing devices. Automatic door operator, car door hanger, car door contact, all door
protective devices, load-weighing equipment, car frames, car safety mechanism, platform,
platform flooring, elevator car guide shoes, gibs and rollers, signal and operating fixtures
including lights, buzzers and gongs and all signal and operating fixtures.
1.19.7 Renew all wire ropes as often as is necessary or if 'bleeding' or fraying occurs to maintain
an adequate factor of safety, and equalize the tension on all hoisting ropes. Repair or
replace conductor cables and hoist way and machine room elevator wiring, as included in
the full maintenance service at no additional cost to the County.
1.19.8 Shorten and reshackle hoist cables if stretching of ropes makes this necessary.
1.19.9 For freight elevators with vertical lifting or collapsible car gates and hi-parting, vertical
lifting doors or hoist way gates or sidewalk doors, the Contractor shall:
1.19.9.1 Keep car gates in balance for easy operation, renew or repair interlocks and
retiring cams, replace damaged door astragals and worn door guides.
1.19.9.2 The Contractor shall check the condition and operation of the scanning device and
safety edges on car doors and of light rays on car at every visit and, if light rays
are inoperative, shall repair them within twenty-four (24) hours. If, in the
Contractor's opinion, the light rays are not maintainable, Contractor shall replace
them at no cost to the County and units shall be solid state "Duo Path" as
manufactured by the Innovation Company or T.L. Jones electronic scanning
devices.
1.19.9.3 Contractor will be required to provide stand-by for A.C. mechanic to maintain
elevator self-contained air conditioners at no cost to the County.
1.20 HYDRAULIC ELEVATORS:
Under the full maintenance program, the Contractor shall maintain the following, repair or
replacement parts as necessary, but not limited to:
1.20.1 Pumping plant, valves, exposed piping, fittings, pistons (unless damaged by corroded
cylinder failure), packing, tank, heaters and mufflers.
1.20.2 Materials covered by traction elevators as applicable.
1.20.3 Furnish all oil, lubricants, packing and other materials required.
1.21 ESCALATORS:
Under the full maintenance program, the Contractor shall maintain the following, repair or
replacement parts as necessary, but not limited to: machine brake, sprockets, drives, handrails, and
step chains, chain and step rollers and bearings, comb teeth, step treads, tracks, all bearings for
sprockets, sheaves, newel wheels, contacts, coils and skirt switches.
1.22 DUMBWAITERS:
Under the full maintenance program, the Contractor shall maintain the following, repair or
replacement parts as necessary, but not limited to, the same as traction elevators as outlined in §
1.19.

SERIAL 190266-IGA
1.23 EQUIPMENT PERFORMANCE REQUIREMENTS:
Elevators shall be adjusted to meet the following basic performance standards and shall maintain
these standards for the life of the contract:
1.23.1 Operating characteristics:
1.23.1.1 Starting, acceleration, stopping, leveling shall be smooth and free from jars or
bumps.
1.23.1.2 Full speed riding shall be without swaying or vibration.
1.23.1.3 Elevator and door operation shall be quiet.
1.23.1.4 Stop made upon operation of emergency stop switch shall be more rapid than
routine stop but not violent.
1.23.1.5 Door pressure shall be maintained below thirty (30) pounds.
1.23.1.6 Maintain accurate leveling of ± 3/8" under all loading conditions, floor-to-
floor times, and cycle times.
1.23.1.7 Group Supervisory System: Keep duplex and group contract system
operating at design criteria at all times.
1.24 ELEVATOR TESTS:
Create a form for each test performed in this section, at the specified intervals, which describing
tests, and deliver a signed copy to the County after a successful test has been concluded. This form
will also describe any malfunctions along with any corrective action taken.
1.24.1 Fire Service Circuits:
Elevators provided with fire service or other special circuits shall be tested semi-annually
to make certain that these devices are operating correctly and as designed. Contractor
shall advise the County at least one (1) week in advance of these tests so that the County's
representative can accompany the mechanic at the scheduled test. These tests will be
scheduled after normal working hours or weekends. The Contractor shall coordinate
with the fire alarm Contractor to ensure proper operation. Fire service test shall include
testing of each combustion detector where installed. (See also §1.16).
1.24.2 Hydraulic Fluid Test:
During the first year and every year thereafter, the Contractor will sample fluid on all
hydraulic elevators. The sample will be forwarded to an approved laboratory for analysis.
Analysis reports will be forwarded to the County. The Contractor shall take the necessary
corrective action on all discrepancies noted by the Analysis Report.
1.24.3 Annual No-Load and Full-Load Test/Safety Mechanisms Test:
The Contractor shall examine periodically, the car safety devices and governors and
conduct a full-load test, full-speed test of the safety mechanism, over-speed governors, and
car and counterweight buffers every five (5) years. The car balance shall be checked
electrically and the governor adjusted. If required, the governor shall be recalibrated and
sealed for proper tripping speed. No-load test shall be conducted annually. These tests
shall be witnessed by the County representative responsible for that building and a written
report shall be furnished indicating the results of such test. Reports shall be directed to the
County representative. These tests shall comply with the requirements of the American
Standard Safety Code for Elevators and the City of Phoenix Elevator Division and shall be

SERIAL 190266-IGA
witnessed by the County's representative. All testing shall be such as to permit annual
licensing by the local jurisdiction having authority. All elevators listed in Exhibit C,
PRICING have had a 5-year test.
1.25 COUNTY'S RIGHT TO INSPECT:
1.25.1 The County may elect to have the performance of specific elevators evaluated and test
witnessed by a neutral party at intervals not more frequent than annually. The Contractor
shall provide the necessary manpower and tools, instruments, test weights, etc. required
without additional cost to the County to conduct the tests. The cost (if any) of the neutral
party shall be incurred by the County.
1.25.2 The County may retain the services of an independent elevator consultant to inspect the
elevator performance covered under this maintenance contract. These inspections may be
made on a yearly basis during the course of this contract. The cost of this independent
consultant shall be incurred by the County.
1.25.3 The elevator consultant will issue the results of these inspections to the County. If non-
compliance items are included in the report, the County will issue a punch list to the
Contractor who shall complete those items within thirty (30) days after notice at no
additional cost to the County, providing the punch list items are covered under the
maintenance program.
1.26 STATE AND/OR CITY INSPECTIONS:
Submit to the County Representative corrective action on all noncompliance items from inspection
conducted by State and/or local municipality elevator inspectors, in writing, within thirty (30) days
of the inspection.
1.26.1 Semi-annual Inspection By Local Municipalities:
It shall be the Contractor’s responsibility to coordinate technician support with municipal
authorities should they require their presence during such test.
1.27 ELEVATOR KEYS:
All keys used on the elevators for the purpose of maintenance or any services are the property of
the Maricopa County Facilities Management Department and upon termination of this contract,
shall be delivered to the Facilities Management Department. Keys include, but are not limited to:
machine room keys, hoist way access, service cabinets, light and fan, photo eye, lockouts, fire
emergency, emergency service, electrical cabinets, spare parts cabinet and emergency exit. Keys
shall not be duplicated for any reason without permission from the Facilities Management
Department.
1.28 ELEVATOR HOUSEKEEPING:
1.28.1 Within the first three (3) months this contract is in effect, the Contractor shall thoroughly
clean all elevator hoist ways, pits, car tops and machine rooms. In addition, during the
same period of time, all car and hoist way door tracks, hangers, interlocks and closures
shall be cleaned, lubricated and adjusted. Scheduled cleaning must be on-going and
performed at the following minimum intervals or more frequently, when conditions
warrant:
1.28.1.1 Quarterly: Car tops, pits, machine rooms.
1.28.1.2 Semi-Annually: Hoist ways and door equipment.
1.28.2 The exterior of the machinery and any other parts of the equipment subject to rust shall be
properly prepared, then painted and kept presentable at all times. Prior notification and

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approval by the technical specialist staff of FMD shall be obtained. The motor windings
and control coils are to be periodically treated with proper insulating compound.
1.28.3 The Contractor shall promptly remove all debris resulting from any work. Debris such as
wiping rags, empty oil cans, trash from pits, etc. will be put in closed metal containers as
directed by the County and properly disposed of by the Contractor.
1.29 PARTS:
1.29.1 The Contractor shall keep in each machine room an adequate supply of contacts, switch
parts, coils, contacts, springs, holders, resistors, relays, lamps, condensers, tubes,
transformers, car and hall buttons, fuses and other parts which are required for immediate
replacement together with an adequate supply of lubricants and wiping rags. All supplies
shall be stored in metal cabinets or shelves and shall remain on the premises. Provide
closed metal containers for oily rags. All replacement parts shall be obtained from the
original manufacturer unless approved by the County.
1.29.2 Obsolete Parts: (Definition: OEM Parts not available and 3rd party vendor like parts)
1.29.2.1 The Contractor shall have the resources to access parts that are found to be
obsolete. Obsolete parts must be brought to the attention of the FMD Life Safety
staff. If parts cannot be replaced due to obsolescence and not available from any
source, the Contractor shall:
1.29.2.1.1 Replace with current model of obsolete part, or
1.29.2.1.2 Manufacture a replacement part, or
1.29.2.1.3 Repair/rebuild the obsolete part, or
1.29.2.1.4 Recommend to the County other alternatives and/or upgrades.
1.29.3 Contractor shall certify that the original equipment manufacturer's major machine
components such as motor elements, machine assemblies, worm gears and other special
parts, not stocked locally, can be delivered by air freight within forty-eight (48) hours
should emergency conditions warrant. Any such deliveries shall, however, be at no
additional cost to the County (except for vandalism).
1.29.4 Upgrades:
If it is determined that elevator controls/mechanisms are obsolete due to technical
advancements, the Contractor may be asked to provide a written cost estimate to the County
for replacement. The County may obtain cost estimates from outside this contract to ensure
pricing is fair and reasonable.
1.30 WIRING AND CONSTRUCTION PRINTS:
1.30.1 All wiring and construction printing or diagrams of elevator systems covered under this
contract are the property of the County and upon termination of this contract shall be
delivered to the County. All changes in circuitry made by the Contractor shall be approved
by FMD and properly recorded on the diagram including date of change and name of
person making change.
1.31 TIME AND MATERIALS WORK AND PROJECT WORK:
1.31.1 Work requested that is not under the full maintenance program, shall be acquired through
a Project Request for Quote or Time and Materials (T&M) Estimate.
1.31.2 Time and Materials work shall be limited to $25,000 unless in the case of emergencies.
1.31.3 Time and Materials hourly labor rates shall include all overhead, profit, and project
coordination time.

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1.31.4 All T&M work shall only require the County to issue a work order/project number to a
Contractor as Authorization to Proceed. The work order/project numbers shall be included
on the Contractor’s invoice.
1.31.5 Project Work shall mean work performed as an “all-inclusive price” for any amount when
deemed to be more advantageous as opposed to being performed as Time and Materials
work. The Contractor shall be provided a request for project quote containing a detailed
Scope of Work. Contractor is not to submit their own project quote sheets. All terms and
conditions are only those established under this agreement. The submitted project price
quote is to be all-inclusive. Any cost overruns are to be absorbed by the Contractor, and
cost savings to be additional profit. Exceptions to this are changes requested by the County
that incur higher project cost and/or longer delays which may result in a change order. All
change orders to a project must be in writing, referencing the contract serial number, and
approved by the County prior to any authorization to proceed. The Contractor who fails to
acquire change orders in writing runs the risk of incurring these additional costs without
payment.
1.31.6 Project work to include modifications, upgrades, or any other work as deemed necessary
by the County.
1.31.7 A construction tax may be applied to the total project cost. This is calculated at 65% of
the retail tax rate applied to the combined labor and materials associated with project work.
If Project Work, do not itemize labor and materials.
1.31.8 Dependent upon the complexity/nature of the project, a site meeting may be held to ensure
the Contractor is aware of important issues regarding the project.
1.32 PREVENTATIVE MAINTENANCE SERVICE:
1.32.1 All Preventative Maintenance (PM) shall be performed in accordance with industry
standards and manufacturer recommendations.
1.32.2 Repairs may be initiated during a PM Service with permission of the County. Contractor
shall advise the County of the need for repairs and a separate work order may be issued if
work is approved.
1.32.3 PM and/or repair work shall be billed individually (per work order) and not bundled
together on an invoice.
1.33 ASBESTOS ABATEMENT:
1.33.1 Contractor shall notify the County immediately of any concerns regarding asbestos or other
hazardous conditions.
1.33.2 Any asbestos or other hazardous conditions discovered on the site that would impact the
repairs must be abated through a licensed asbestos abatement Contractor providing air
quality and disposal certificates. This subcontracting can be coordinated either by the
contractor or the County.
1.33.3 The Contractor, if certified to handle asbestos containing materials including: sampling,
removal, abatement, and disposal, must submit proof of such with bid package.
1.34 ACCEPTANCE:
Upon completion, services shall be deemed accepted and the warranty period shall begin. All
documentation shall be completed prior to final acceptance.

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1.35 BACKGROUND CHECK:
Contractor needs to be aware that there may be multiple background checks (Sheriff’s Office,
County Attorney's Office, Courts as well as Maricopa County general government) to determine if
the Contractor is acceptable to do business with the County. This applies to (but is not limited to)
the company, subcontractors and employees and the failure to pass these checks shall deem the
respondent non-responsible.
1.36 INVOICES AND PAYMENTS (ALL OTHER COUNTY DEPARTMENTS):
1.36.1 The Contractor shall submit one (1) legible copy of their detailed invoice before payment(s)
will be made. Incomplete invoices will not be processed. At a minimum, the invoice must
provide the following information:
 Company name, address and contact
 County bill-to name and contact information
 Contract Serial Number
 County Purchase Order number
 Invoice Number and Date
 Payment Terms
 Date of Service or Delivery
 Quantity (number of days or weeks)
 Contract Item number(s)
 Description of Purchase (product or services)
 Pricing per unit of purchase
 Extended price
 Arrival and completion time (if applicable)
 Total Amount Due
1.36.2 Problems regarding billing or invoicing shall be directed to the Department as listed on the
Purchase Order.
1.36.3 Payment shall only be made to the Contractor by Accounts Payable through the Maricopa
County Vendor Express Payment Program. This is an Electronic Funds Transfer (EFT)
process. After Contract Award the Contractor shall complete the Vendor Registration
Form located on the County Department of Finance Vendor Registration Web Site
(http://www.maricopa.gov/922/Vendors).
1.36.4 Discounts offered in the contract shall be calculated based on the date a properly completed
invoice is received by the County.
1.36.5 EFT payments to the routing and account numbers designated by the Contractor will
include the details on the specific invoices that the payment covers. The Contractor is
required to discuss remittance delivery capabilities with their designated financial
institution for access to those details.
1.37 APPLICABLE TAXES:
1.37.1 Payment of Taxes: The Contractor shall pay all applicable taxes. With respect to any
installation labor on items that are not attached to real property performed by Contractor
under the terms of this Contract, the installation labor cost and the gross receipts for
materials provided shall be listed separately on the Contractor’s invoices.
1.37.2 State and Local Transaction Privilege Taxes: To the extent any State and local transaction
privilege taxes apply to sales made under the terms of this Contract it is the responsibility
of the seller to collect and remit all applicable taxes to the proper taxing jurisdiction of
authority.

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1.37.3 Tax Indemnification: Contractor and all subcontractors shall pay all Federal, State, and
local taxes applicable to its operation and any persons employed by the Contractor.
Contractor shall, and require all subcontractors to hold Maricopa County harmless from
any responsibility for taxes, damages and interest, if applicable, contributions required
under Federal, and/or State and local laws and regulations, and any other costs including;
transaction privilege taxes, unemployment compensation insurance, Social Security, and
Worker’s Compensation.
1.38 TAX (SERVICES):
No tax shall be invoiced or paid against Contractor’s labor. It is the responsibility of the Contractor
to determine any and all applicable taxes and include the cost in the proposal price.
1.39 TAX (COMMODITIES):
Tax shall not be invoiced against Contractor’s labor. It is the responsibility of the Contractor to
determine any and all applicable taxes and include the tax percentage in their proposal.
1.40 PERFORMANCE:
It shall be the Contractor’s responsibility to meet the proposed performance requirements. Maricopa
County reserves the right to obtain services on the open market in the event the Contractor fails to
perform and any price differential will be charged against the Contractor.
1.41 CONTRACT COMPLETION:
The Contractor shall make all reasonable efforts for an orderly transition of its duties and
responsibilities to another provider and/or to the County. This may include, but is not limited to
preparation of a transition plan and cooperation with the County or other providers in the transition.
The transition includes the transfer of all records, and other data in the possession, custody or control
of Contractor required to be provided to the County either by the terms of this agreement or as a
matter of law. The provisions of this clause shall survive the expiration or termination of this
agreement.
1.42 INDEMNIFICATION:
To the fullest extent permitted by law, and to the extent that claims, damages, losses or expenses are
not covered and paid by insurance purchased by the Contractor, the Contractor shall defend
indemnify and hold harmless the County (as Owner), its agents, representatives, agents, officers,
directors, officials, and employees from and against all claims, damages, losses, and expenses
(including, but not limited to attorneys' fees, court costs, expert witness fees, and the costs and
attorneys' fees for appellate proceedings) arising out of, or alleged to have resulted from the
negligent acts, errors, omissions, or mistakes relating to the performance of this Contract.
Contractor's duty to defend, indemnify, and hold harmless the County, its agents, representatives,
agents, officers, directors, officials, and employees shall arise in connection with any claim, damage,
loss, or expense that is attributable to bodily injury, sickness, disease, death or injury to, impairment
of, or destruction of tangible property, including loss of use resulting there from, caused by negligent
acts, errors, omissions, or mistakes in the performance of this Contract, but only to the extent caused
by the negligent acts or omissions of the Contractor, a subcontractor, any one directly or indirectly
employed by them, or anyone for whose acts they may be liable, regardless of whether or not such
claim, damage, loss, or expense is caused in part by a party indemnified hereunder.
The amount and type of insurance coverage requirements set forth herein will in no way be construed
as limiting the scope of the indemnity in this paragraph.
The scope of this indemnification does not extend to the sole negligence of County.

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1.43 INSURANCE:
1.43.1 Contractor, at Contractor’s own expense, shall purchase and maintain the herein stipulated
minimum insurance from a company or companies duly licensed by the State of Arizona
and possessing a current A.M. Best, Inc. rating of B++. In lieu of State of Arizona licensing,
the stipulated insurance may be purchased from a company or companies, which are
authorized to do business in the State of Arizona, provided that said insurance companies
meet the approval of County. The form of any insurance policies and forms must be
acceptable to County.
1.43.2 All insurance required herein shall be maintained in full force and effect until all work or
service required to be performed under the terms of the Contract is satisfactorily completed
and formally accepted. Failure to do so may, at the sole discretion of County, constitute a
material breach of this Contract.
1.43.3 Contractor’s insurance shall be primary insurance as respects County, and any insurance
or self-insurance maintained by County shall not contribute to it.
1.43.4 Any failure to comply with the claim reporting provisions of the insurance policies or any
breach of an insurance policy warranty shall not affect the County’s right to coverage
afforded under the insurance policies.
1.43.5 The insurance policies may provide coverage that contains deductibles or self-insured
retentions. Such deductible and/or self-insured retentions shall not be applicable with
respect to the coverage provided to County under such policies. Contractor shall be solely
responsible for the deductible and/or self-insured retention and County, at its option, may
require Contractor to secure payment of such deductibles or self-insured retentions by a
surety bond or an irrevocable and unconditional letter of credit.
1.43.6 The insurance policies required by this Contract, except Workers’ Compensation and
Errors and Omissions, shall name County, its agents, representatives, officers, directors,
officials and employees as Additional Insureds.
1.43.7 The policies required hereunder, except Workers’ Compensation and Errors and
Omissions, shall contain a waiver of transfer of rights of recovery (subrogation) against
County, its agents, representatives, officers, directors, officials and employees for any
claims arising out of Contractor’s work or service.
1.43.8 Commercial General Liability:
Commercial General Liability insurance and, if necessary, Commercial Umbrella
insurance with a limit of not less than $2,000,000 for each occurrence, $4,000,000
Products/Completed Operations Aggregate, and $4,000,000 General Aggregate Limit. The
policy shall include coverage for premises liability, bodily injury, broad form property
damage, personal injury, products, and completed operations and blanket contractual
coverage, and shall not contain any provisions which would serve to limit third party action
over claims. There shall be no endorsement or modifications of the CGL limiting the scope
of coverage for liability arising from explosion, collapse, or underground property damage.
1.43.9 Automobile Liability:
Commercial/Business Automobile Liability insurance and, if necessary, Commercial
Umbrella insurance with a combined single limit for bodily injury and property damage of
not less than $2,000,000 each occurrence with respect to any of the Contractor’s owned,
hired, and non-owned vehicles assigned to or used in performance of the Contractor’s work
or services or use or maintenance of the premises under this Contract.

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1.43.10 Workers’ Compensation:
Workers’ Compensation insurance to cover obligations imposed by Federal and State
statutes having jurisdiction of Contractor’s employees engaged in the performance of the
work or services under this Contract; and Employer’s Liability insurance of not less than
$1,000,000 for each accident, $1,000,000 disease for each employee, and $1,000,000
disease policy limit.
Contractor, its contractors and its subcontractors waive all rights against Contract and its
agents, officers, directors and employees for recovery of damages to the extent these
damages are covered by the Workers’ Compensation and Employer’s Liability or
commercial umbrella liability insurance obtained by Contractor, its contractors and its
subcontractors pursuant to this Contract.
1.43.11 Errors and Omissions Insurance:
Errors and Omissions insurance and, if necessary, Commercial Umbrella insurance, which
will insure and provide coverage for errors or omissions of the Contractor, with limits of
no less than $2,000,000 for each claim.
1.43.12 Certificates of Insurance:
1.43.12.1 Prior to Contract award, Contractor shall furnish the County with valid and
complete certificates of insurance, or formal endorsements as required by the
Contract in the form provided by the County, issued by Contractor’s insurer(s),
as evidence that policies providing the required coverage, conditions and limits
required by this Contract are in full force and effect. Such certificates shall
identify this contract number and title.
1.43.12.2 In the event any insurance policy(ies) required by this contract is(are) written
on a claims made basis, coverage shall extend for two (2) years past completion
and acceptance of Contractor’s work or services and as evidenced by annual
Certificates of Insurance.
1.43.12.3 If a policy does expire during the life of the Contract, a renewal certificate must
be sent to County fifteen (15) calendar days prior to the expiration date.
1.43.13 Cancellation and Expiration Notice:
Applicable to all insurance policies required within the Insurance Requirements of this
Contract, Contractor’s insurance shall not be permitted to expire, be suspended, be
canceled, or be materially changed for any reason without thirty (30) days prior written
notice to Maricopa County. Contractor must provide to Maricopa County, within two (2)
business days of receipt, if they receive notice of a policy that has been or will be
suspended, canceled, materially changed for any reason, has expired, or will be
expiring. Such notice shall be sent directly to Maricopa County Office of Procurement
Services and shall be mailed or hand delivered to 320 West Lincoln Street, Phoenix, AZ
85003, or emailed to the Procurement Officer.
1.44 FORCE MAJEURE:
1.44.1 Neither party shall be liable for failure of performance, nor incur any liability to the other
party on account of any loss or damage resulting from any delay or failure to perform all
or any part of this Contract if such delay or failure is caused by events, occurrences, or
causes beyond the reasonable control and without negligence of the parties. Such events,
occurrences, or causes will include Acts of God/Nature (including fire, flood, earthquake,
storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities
(whether war is declared or not), civil war, riots, rebellion, revolution, insurrection, military
or usurped power or confiscation, terrorist activities, nationalization, government sanction,

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lockout, blockage, embargo, labor dispute, strike, interruption or failure of electricity or
telecommunication service.
1.44.2 Each Party, as applicable, shall give the other Party notice of its inability to perform and
particulars in reasonable detail of the cause of the inability. Each Party must use best efforts
to remedy the situation and remove, as soon as practicable, the cause of its inability to
perform or comply.
1.44.3 The Party asserting Force Majeure as a cause for non-performance shall have the burden
of proving that reasonable steps were taken to minimize delay or damages caused by
foreseeable events, that all non-excused obligations were substantially fulfilled, and that
the other Party was timely notified of the likelihood or actual occurrence which would
justify such an assertion, so that other prudent precautions could be contemplated.
1.45 ORDERING AUTHORITY:
Any request for purchase shall be accompanied by a valid purchase order, issued by Office of
Procurement Services, a Purchase Order issued by the using Department or direction by a Certified
Agency Procurement Aid (CAPA) with a Purchase Card for payment.
1.46 NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION:
1.46.1 This Contract does not guarantee any minimum or maximum purchases will be made.
Orders will only be placed under this Contract when the County identifies a need and
proper authorization and documentation have been approved.
1.46.2 Contractors agree to accept verbal notification of cancellation of Purchase Orders from the
County Procurement Officer with written notification to follow. Contractor specifically
acknowledges to be bound by this cancellation policy.
1.47 PURCHASE ORDERS:
County reserves the right to cancel Purchase Orders within a reasonable period of time after
issuance. Should a Purchase Order be canceled, the County agrees to reimburse the Contractor for
actual and documentable costs incurred by the Contractor in response to the Purchase Order. The
County will not reimburse the Contractor for any costs incurred after receipt of County notice of
cancellation, or for lost profits, shipment of product prior to issuance of Purchase Order, etc.
1.48 SUSPENSION OF WORK:
The Procurement Officer may order the Contractor, in writing, to suspend, delay, or interrupt all or
any part of the work of this contract for the period of time that the Procurement Officer determines
appropriate for the convenience of the County. No adjustment shall be made under this clause for
any suspension, delay, or interruption to the extent that performance would have been so suspended,
delayed, or interrupted by any other cause, including the fault or negligence of the Contractor. No
request for adjustment under this clause shall be granted unless the claim, in an amount stated, is
asserted in writing as soon as practicable after the termination of the suspension, delay, or
interruption, but not later than the date of final payment under the contract.
1.49 STOP WORK ORDER:
The Procurement Officer may, at any time, by written order to the Contractor, require the Contractor
to stop all, or any part, of the work called for by this contract for a period of ninety (90) calendar
days after the order is delivered to the Contractor, and for any further period to which the parties
may agree. The order shall be specifically identified as a stop work order issued under this clause.
Upon receipt of the order, the Contractor shall immediately comply with its terms and take all
reasonable steps to minimize the incurrence of costs allocable to the work covered by the order
during the period of work stoppage. Within a period of ninety (90) calendar days after a stop work

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is delivered to the Contractor, or within any extension of that period to which the parties shall have
agreed, the Procurement Officer shall either:
1.49.1 Cancel the stop work order; or
1.49.2 Terminate the work covered by the order as provided in the Default, or the Termination for
Convenience clause of this Contract.
1.49.3 The Procurement Officer may make an equitable adjustment in the delivery schedule and/or
Contract price, or otherwise, and the Contract shall be modified, in writing, accordingly, if
the Contractor demonstrates that the stop work order resulted in an increase in costs to the
Contractor.
1.50 TERMINATION FOR CONVENIENCE:
Maricopa County may terminate the resultant Contract for convenience by providing sixty (60)
calendar days advance notice to the Contractor.
1.51 TERMINATION FOR DEFAULT:
The County may, by written notice of default to the Contractor, terminate this Contract in whole or
in part if the Contractor fails to:
1.51.1 Deliver the supplies or to perform the services within the time specified in this Contract or
any extension;
1.51.2 Make progress, so as to endanger performance of this Contract; or
1.51.3 Perform any of the other provisions of this Contract.
The County’s right to terminate this contract under these subparagraphs may be exercised if the
Contractor does not cure such failure within ten (10) business days (or more if authorized in writing
by the County) after receipt of the notice from the Procurement Officer specifying the failure.
1.52 STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST:
Notice is given that pursuant to A.R.S. § 38-511 the County may cancel any Contract without
penalty or further obligation within three (3) years after execution of the Contract, if any person
significantly involved in initiating, negotiating, securing, drafting or creating the Contract on behalf
of the County is at any time while the Contract or any extension of the Contract is in effect, an
employee or agent of any other party to the Contract in any capacity or consultant to any other party
of the Contract with respect to the subject matter of the Contract. Additionally, pursuant to A.R.S
§ 38-511 the County may recoup any fee or commission paid or due to any person significantly
involved in initiating, negotiating, securing, drafting or creating the Contract on behalf of the County
from any other party to the Contract arising as the result of the Contract.
1.53 OFFSET FOR DAMAGES:
In addition to all other remedies at Law or Equity, the County may offset from any money due to
the Contractor any amounts Contractor owes to the County for damages resulting from breach or
deficiencies in performance of the contract.
1.54 SUBCONTRACTING:
1.54.1 The Contractor may not assign to another Contractor or Subcontract to another party for
performance of the terms and conditions hereof without the written consent of the County.
All correspondence authorizing subcontracting must reference the Bid Serial Number and
identify the job project.

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1.54.2 The subcontractor’s rate for the job shall not exceed that of the Prime Contractor’s rate, as
bid in the pricing section, unless the Prime Contractor is willing to absorb any higher rates.
The subcontractor’s invoice shall be invoiced directly to the Prime Contractor, who in turn
shall pass-through the costs to the County, without mark-up. A copy of the subcontractor’s
invoice must accompany the Prime Contractor’s invoice.
1.55 AMENDMENTS:
All amendments to this Contract shall be in writing and approved/signed by both parties. Maricopa
County Office of Procurement Services shall be responsible for approving all amendments for
Maricopa County.
1.56 ADDITIONS/DELETIONS OF SERVICE:
The County reserves the right to add and/or delete services to a Contract. If a service requirement is
deleted, payment to the Contractor will be reduced proportionately, to the amount of service reduced
in accordance with the Contract price. If additional services are required from a Contract, prices for
such additions will be negotiated between the Contractor and the County.
1.57 ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR
OTHER REVIEW:
1.57.1 In accordance with section MCI 371 of the Maricopa County Procurement Code the
Contractor agrees to retain all books, records, accounts, statements, reports, files, and other
records and back-up documentation relevant to this Contract for six (6) years after final
payment or until after the resolution of any audit questions which could be more than six
(6) years, whichever is latest. The County, Federal or State auditors and any other persons
duly authorized by the Department shall have full access to and the right to examine, copy,
and make use of, any and all said materials.
1.57.2 If the Contractor’s books, records , accounts, statements, reports, files, and other records
and back-up documentation relevant to this Contract are not sufficient to support and
document that requested services were provided, the Contractor shall reimburse Maricopa
County for the services not so adequately supported and documented.
1.58 AUDIT DISALLOWANCES:
If at any time it is determined by the County that a cost for which payment has been made is a
disallowed cost, the County shall notify the Contractor in writing of the disallowance. The course
of action to address the disallowance shall be at sole discretion of the County, and may include
either an adjustment to future invoices, request for credit, request for a check or a deduction from
current invoices submitted by the Contractor equal to the amount of the disallowance, or to require
reimbursement forthwith of the disallowed amount by the Contractor by issuing a check payable to
Maricopa County.
1.59 STRICT COMPLIANCE:
Acceptance by County of a performance that is not in strict compliance with the terms of the
Contract shall not be deemed to be a waiver of strict compliance with respect to all other terms of
the Contract.
1.60 VALIDITY:
The invalidity, in whole or in part, of any provision of this Contract shall not void or affect the
validity of any other provision of the Contract.

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1.61 SEVERABILITY:
The removal, in whole or in part, of any provision of this Contract shall not void or affect the validity
of any other provision of this Contract.
1.62 RIGHTS IN DATA:
The County shall have the use of data and reports resulting from a Contract without additional cost
or other restriction except as may be established by law or applicable regulation. Each Party shall
supply to the other Party, upon request, any available information that is relevant to a Contract and
to the performance thereunder.
1.63 RELATIONSHIPS:
1.63.1 In the performance of the services described herein, the Contractor shall act solely as an
independent contractor, and nothing herein or implied herein shall at any time be construed
as to create the relationship of employer and employee, co-employee, partnership, principal
and agent, or joint venture between the County and the Contractor.
1.63.2 The County reserves the right of final approval on proposed staff. Also, upon request by
the County, the Contractor will be required to remove any employees working on County
projects and substitute personnel based on the discretion of the County within two business
days, unless previously approved by the County.
1.64 NON-DISCRIMINATION:
Contractor agrees to comply with all provisions and requirements of Arizona Executive Order 2009-
09 including flow down of all provisions and requirements to any subcontractors. Executive Order
2009-09 supersedes Executive order 99-4 and amends Executive order 75-5 and may be viewed and
downloaded at the Arizona State Library Research website
(http://azmemory.azlibrary.gov/cdm/singleitem/collection/execorders/id/680/rec/1) which is
hereby incorporated into this contract as if set forth in full herein. During the performance of this
Contract, Contractor shall not discriminate against any employee, client or any other individual in
any way because of that person’s age, race, creed, color, religion, sex, disability or national origin.
1.65 CERTIFICATION REGARDING DEBARMENT AND SUSPENSION:
1.65.1 The undersigned (authorized official signing on behalf of the Contractor) certifies to the
best of his or her knowledge and belief that the Contractor, its current officers and directors;
1.65.1.1 are not presently debarred, suspended, proposed for debarment, declared
ineligible, or voluntarily excluded from being awarded any contract or grant by
any United States Department or Agency or any state, or local jurisdiction;
1.65.1.2 have not within a three (3) year period preceding this Contract:
1.65.1.2.1 been convicted of fraud or any criminal offense in connection with
obtaining, attempting to obtain, or as the result of performing a
government entity (Federal, State or local) transaction or contract; and
1.65.1.2.2 been convicted of violation of any Federal or State antitrust statues or
conviction for embezzlement, theft, forgery, bribery, falsification or
destruction of records, making false statements, or receiving stolen
property regarding a government entity transaction or contract;
1.65.1.2.3 are not presently indicted or criminally charged by a government
entity (Federal, State or local) with commission of any criminal
offenses in connection with obtaining, attempting to obtain, or as the
result of performing a government entity public (Federal, State or

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local) transaction or contract; and are not presently facing any civil
charges from any governmental entity regarding obtaining, attempting
to obtain, or from performing any governmental entity contract or
other transaction; and have not within a three (3) year period preceding
this Contract had any public transaction (Federal, State or local)
terminated for cause or default.
1.65.1.3 If any of the above circumstances described in the paragraph are applicable to the
entity submitting a bid for this requirement, include with your bid an explanation
of the matter including any final resolution.
1.65.2 The Contractor shall include, without modification, this clause in all lower tier covered
transactions (i.e. transactions with subcontractors) and in all solicitations for lower tier
covered transactions related to this Contract. If this clause is applicable to a subcontractor,
the Contractor shall include the information required by this clause with their bid.
1.66 VERIFICATION REGARDING COMPLIANCE WITH A.R.S. §41-4401 AND FEDERAL
IMMIGRATION LAWS AND REGULATIONS:
1.66.1 By entering into the Contract, the Contractor warrants compliance with the Immigration and
Nationality Act (INA using e-verify) and all other Federal immigration laws and regulations
related to the immigration status of its employees and A.R.S. §23-214(A). The Contractor
shall obtain statements from its subcontractors certifying compliance and shall furnish the
statements to the Procurement Officer upon request. These warranties shall remain in effect
through the term of the Contract. The Contractor and its subcontractors shall also maintain
Employment Eligibility Verification forms (I-9) as required by the Immigration Reform and
Control Act of 1986, as amended from time to time, for all employees performing work under
the Contract and verify employee compliance using the E-verify system and shall keep a
record of the verification for the duration of the employee’s employment or at least three (3)
years, whichever is longer. I-9 forms are available for download at USCIS.GOV.
1.66.2 The County retains the legal right to inspect Contractor and subcontractor employee
documents performing work under this Contract to verify compliance with paragraph 1.66.1
of this Section. Contractor and subcontractor shall be given reasonable notice of the County’s
intent to inspect and shall make the documents available at the time and date specified. Should
the County suspect or find that the Contractor or any of its subcontractors are not in
compliance, the County will consider this a material breach of the contract and may pursue
any and all remedies allowed by law, including, but not limited to: suspension of work,
termination of the Contract for default, and suspension and/or debarment of the Contractor.
All costs necessary to verify compliance are the responsibility of the Contractor.
1.67 CONTRACTOR LICENSE REQUIREMENT:
1.67.1 The Contractor shall procure all permits, insurance, licenses and pay the charges and fees
necessary and incidental to the lawful conduct of his/her business, and as necessary
complete any required certification requirements, required by any and all governmental or
non-governmental entities as mandated to maintain compliance with and in good standing
for all permits and/or licenses. The Contractor shall keep fully informed of existing and
future trade or industry requirements, Federal, State and Local laws, ordinances, and
regulations which in any manner affect the fulfillment of a Contract and shall comply with
the same. Contractor shall immediately notify both Office of Procurement Services and the
Department of any and all changes concerning permits, insurance, or licenses.
1.67.2 Contractor furnishing finished products, materials or articles of merchandise that will
require installation or attachment as part of the Contract, shall possess any licenses
required. Contractor is not relieved of its obligation to obtain and possess the required
licenses by subcontracting of the labor portion of the Contract. Contractors are advised to
contact the Arizona Registrar of Contractors, Chief of Licensing, to ascertain licensing
requirements for a particular contract. Contractor shall identify which license(s), if any,
the Registrar of Contractors requires for performance of the Contract.

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1.68 INFLUENCE:
As prescribed in MC1-1203 of the Maricopa County Procurement Code, any effort to influence an
employee or agent to breach the Maricopa County Ethical Code of Conduct or any ethical conduct
may be grounds for Disbarment or Suspension under MC1-902.
An attempt to influence includes, but is not limited to:
1.68.1 A Person offering or providing a gratuity, gift, tip, present, donation, money, entertainment
or educational passes or tickets, or any type of valuable contribution or subsidy,
1.68.2 That is offered or given with the intent to influence a decision, obtain a contract, garner
favorable treatment, or gain favorable consideration of any kind.
If a Person attempts to influence any employee or agent of Maricopa County, the Chief Procurement
Officer, or his designee, reserves the right to seek any remedy provided by the Maricopa County
Procurement Code, any remedy in equity or in the law, or any remedy provided by this Contract.
1.69 CONFIDENTIALITY:
In the course of the Contract, the County may disclose information that is proprietary or confidential.
The Contractor agrees that neither it nor its agents or employees will communicate, divulge or
disseminate to any third party persons or entities, any information that is disclosed to it by the
County during the course of these discussions without the express written authorization of the
County. If the Contractor does disclose County proprietary or confidential information to a third
party, it shall require the third party to acknowledge and comply with this provision.
1.70 PUBLIC RECORDS:
Under Arizona law, all Offers submitted and opened are public records and must be retained by the
Records Manager at the Office of Procurement Services. Offers shall be open to public inspection
and copying after Contract award and execution, except for such Offers or sections thereof
determined to contain proprietary or confidential information by the Office of Procurement Services.
If an Offeror believes that information in its Offer or any resulting Contract should not be released
in response to a public record request under Arizona law, the Offeror shall indicate the specific
information deemed confidential or proprietary and submit a statement with its offer detailing the
reasons that the information should not be disclosed. Such reasons shall include the specific harm
or prejudice which may arise from disclosure. The Records Manager of the Office of Procurement
Services shall determine whether the identified information is confidential pursuant to the Maricopa
County Procurement Code.
1.71 INTEGRATION:
This Contract represents the entire and integrated agreement between the parties and supersedes all
prior negotiations, proposals, communications, understandings, representations, or agreements,
whether oral or written, express or implied.
1.72 UNIFORM ADMINISTRATIVE REQUIREMENTS:
By entering into this Contract the Contractor agrees to comply with all applicable provisions of
Title 2, Subtitle A, Chapter II, PART 200—UNIFORM ADMINISTRATIVE REQUIREMENTS,
COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL AWARDS contained in
Title 2 C.F.R. § 200 et seq.
1.73 GOVERNING LAW:
This Contract shall be governed by the laws of the State of Arizona. Venue for any actions or
lawsuits involving this Contract will be in Maricopa County Superior Court, Phoenix, Arizona.

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EXHIBIT B
FACILITIES MANAGEMENT REQUIREMENTS
1.0 HOURS OF SERVICE (any fluctuations to these hours will be handled in the Solicitation):
1.1 REGULAR HOURS are between the hours of 6:00 AM and 6:00 PM, Monday through Friday,
excluding County holidays.
1.2 AFTER HOURS are between the hours of 6:00 PM and prior to 6:00 AM, Monday through Friday.
1.3 WEEKENDS are anytime on a Saturday or a Sunday.
1.4 HOLIDAYS are County holidays.
1.5 Services shall be available 24 hours per day, 7 days per week, 365 days per year.
1.6 The Facilities Management Parts Warehouse is open for deliveries between the hours of 7:00 AM
to 3:00 PM weekdays except for County holidays.
2.0 BEGINING OF WORK:
2.1 Contractor shall provide 24 hours per day, 7 days per week, 365 days per year telephone access, and
respond to a call for services within thirty (30) minutes of receipt via phone or email.
2.2 During REGULAR HOURS, AFTER HOURS, WEEKEND or HOLIDAYs, Contractor shall
respond on-site to begin work within four (4) hours of receipt of a service request unless arranged
for a later date/time with the County per the work order or notice to proceed.
2.3 The four (4) hour response time shall carryover to the next working day if called into Contractor’s
office as a non-emergency call after 2:00 PM. The Contractor will be required to begin work by
8:00 AM the following day.
2.4 Contractors shall respond to EMERGENCY requests immediately and report on-site to begin work
within two (2) hours service call request regardless of the time of day, WEEKEND or HOLIDAY.
3.0 TRIP CHARGE:
One-time trip charges of $50.00 (one per work order) are permitted when Time and Materials work is
requested at the following sites ONLY:
3.1 MCSO Lake Aid Stations (Apache, Bartlett, Blue Point, Canyon and Saguaro)
3.2 County offices located in Gila Bend, AZ
3.3 County offices located in Buckeye, AZ
3.4 County offices located in Aguila, AZ
4.0 DEAD END CHARGE:
If the contractor is unable to locate a County representative familiar with the work or is unable to gain access
to the work site, the Contractor shall call the County Boiler Room (602-506-3310). The Boiler Room
technician will give contractors further instruction at this time. If the Contractor is delayed or turned away,
a $50.00 trip charge shall be authorized by the County.

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5.0 CONTRACTOR REQUIREMENTS:
5.1 Contractor shall provide and maintain during the entire period of this contract, all labor, supervision,
materials, effort, tools, and equipment sufficient in number, condition and capacity to efficiently
perform the work and render the services required by this contract. Contractor shall provide evidence
of his ability to furnish equipment and personnel. The Contractor’s service truck fleet and/or
warehouse shall carry sufficient supply of repair parts and equipment to perform services per Scope
of Work presented.
5.2 The Contractor shall perform the work in such a way as to minimize disruption to the normal
operation of the County site and building occupants. Upon completion of work, the Contractor is
responsible for cleaning and removing from the job site; all debris, materials, and equipment
associated with the work performed and County property is restored to the same condition prior to
start of the job. Such disturbances may include, but are not limited to: loose dirt, dislocated gravel;
removed vegetation; footprints; old asphalt/concrete; etc. Documentation will be performed through
an audit and feedback system of contract administration. If an inspection reveals that the Contractor
failed to clean up after work has been performed, the County will notify the Contractor of the
discrepancy and the Contractor will have twenty-four (24) hours to make the needed correction.
Should the Contractor fail to correct noted issues, the County reserves the right to make other
arrangements to have the area cleaned and the cost of such work shall be offset from any monies
due the Contractor.
5.3 The Contractor shall perform all services in such a manner that does not damage County property.
In the event damage occurs to Maricopa County property, or any adjacent property due to any
services performed under this contract, the Contractor shall notify the County representative
immediately of damages and replace or repair the same at no cost to the County. If damage caused
by the Contractor has to be repaired or replaced by the County, and the cost of such work shall be
deducted from the monies due the Contractor.
5.4 Contractor’s bidding on this solicitation may visit the sites to determine conditions that would affect
prices and work performance. As some sites do have internal restrictions, a site visit may be
scheduled if necessary. See GIS link for site directions:
https://gisportal.maricopa.gov/FMD/Facility/Index.html
5.5 Contractors must have a facility sufficient to support the work contemplated by this contract within
50 miles of 401 W Jefferson St, Phoenix AZ 85003.
5.6 The County will inspect vendor facilities prior to award and reserves the right to make award based
on the condition and quality of vendor facilities and equipment.
5.7 The Contractor agrees to utilize only experienced, responsible, and capable people in the
performance of the work.
5.8 All vehicles used by Contractor shall be clearly identified with the name of the company on each
side of the equipment, including personnel transportation vehicles. The letters shall be of such size
that they are distinguishable from a reasonable distance.
5.9 All employees of the Contractor shall wear a company uniform identified with the company name
consisting of a minimum of one of the following:
 Shirt/blouse
 Vest
 Cap
5.10 Only authorized employees of the Contractor are allowed on the premises of Maricopa County.
Contractor’s employees are NOT to be accompanied in their work area by acquaintances, family
members, assistants, or any other person unless said person is an authorized employee of the
Contractor.

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5.11 All work must comply with EPA, OSHA, and any State, County, or local regulations in effect at
each service location. Contractor shall adhere to all regulations, rules, ordinances, and standards set
by Federal, State, County, and Municipal governments pertaining to safety on the jobsite. If the
Contractor is found not to be in compliance with Federal, State, County, and/or Municipal safety
rules, ordinances, policy, procedure, or codes, the County may, in accordance with the “Suspension
of Work” clause of the contract, suspend the work without cost to the County until such non-
compliant issues are rectified to the satisfaction of the Using Agency. Continued non-compliance
may result in termination.
6.0 BUILDING ACCESS:
6.1 The Contractor may be provided access to County Facilities at the discretion of Facilities
Management. keys, badges, or access cards will be provided per the following guidelines:
6.2 Contractor employees may sign out a set of keys (all looped on a single key ring) upon arrival at
site, and must turn-in key set after completion of duties unless they are issued a permanent key.
6.3 Permanent keys may be provided to Contractor employees on a case-by-case basis. Should an
employee leave the Contractor’s work force, Contractor must immediately notify the County and
keys, badges, and access cards must be returned to the County.
6.4 The Contractor shall notify the County within twenty-four (24) hours if any keys, badges, or access
cards are lost, misplaced, stolen or otherwise not within the Contractor’s control.
6.5 Once this agreement is complete, expired, or terminated, the Contractor shall immediately return all
keys, badges, or access cards to the County.
6.6 Failure to comply with these requirements may result in the Contractor being assessed the cost of
replacing keys or access cards and any associated cost to ensure the security of County facilities
including but not limited to, re-keying the ENTIRE building at the expense of the Contractor.
7.0 WARRANTY:
7.1 Service and/or Repair Warranty:
The Warranty shall cover all parts and labor for a period of ninety (90) days from formal acceptance
by the County. Any manufacturer warranty beyond ninety (90) days shall be passed on to the
County.
7.2 Project and/or New Installation Warranty:
The Warranty shall cover all parts and labor for a period of one (1) year from formal acceptance by
the County. Any manufacturer warranty beyond one (1) year shall be passed on to the County.
8.0 CANCELLATION COST:
Any scheduled work cancelled without a minimum of 48 hours prior notice to the County will be rescheduled
with the Contractor and is subject up-to a 25% reduction of the cost.
9.0 SALVAGE:
Salvage and trade-in rights shall be evaluated on a project-by-project basis by the County and shall be
determined prior to incorporation in the contractor’s bid price. Salvageable materials without pre-approved
contractor salvage rights shall be securely stored and are not to be transported off the site without written
permission from Maricopa County. If Contractor is given salvage rights, salvageable materials shall be
removed daily. On-site storage of contractor’s salvaged materials is not permitted.

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10.0 DELIVERY:
10.1 Delivery shall be made to the County no later than 3:00 PM on the seventh (7th) calendar day after
order is received.
10.2 Exceptions to delivery schedule will be special order items that must be identified to the County.
10.3 Maricopa County reserves the right to obtain material on the open market in the event vendors fail
to make delivery and charge any price differential to the vendor.
10.4 Delivery will be made to the following address:
FACILITIES MANAGEMENT DIVISION (FMD) WAREHOUSE
2401 S. 28th Dr.
Phoenix, AZ 85009
Warehouse Manager: 602-506-1935
Warehouse Specialist: 602-506-1943
Receiving hours: 7:00 AM – 3:00 PM
11.0 FACILITIES MANAGEMENT INVOICES AND PAYMENTS:
11.1 Payment terms shall be calculated based on the date a properly completed invoice is received by the
County.
11.2 Contractors shall provide the County with invoices no later than fourteen (14) days after all services
and delivery of goods are complete and accepted by the County rendered final.
11.3 Invoices should contain all of the following information at a minimum:
 Company name, address and contact information
 County bill-to name and contact/requestor information
 Building name and building number
 County purchase order number
 Contract or BidSync agreement number
 Maximo (Facilities Management) work order number
 Invoice number and date
 Date of service or delivery (for Project work: use “Completion date”)
 Description of services performed
 Line item description of parts and materials (Time and Materials work)
 Line item labor breakdown: arrival and completion time, rate per hour x no. of hours
by personnel type (Time & Materials work)
 Total amount due with tax amounts separated (Time and Materials work).
*On a separate line, clearly indicate the tax rate being applied
 Payment Terms as stated in the agreement

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11.4 Questions regarding billing or invoicing shall be directed to the email address below.
11.5 Invoices shall be e-mailed to: FMD-ACCOUNTSPAYABLE@MAIL.MARICOPA.GOV
11.6 If invoices cannot be e-mailed, send by mail to:
Maricopa County Facilities Management – Accounts Payable
401 W. Jefferson
Phoenix, Arizona 85003
11.7 Payment shall be made to the Contractor by the Accounts Payable/Finance department through an
Electronic Funds Transfer (EFT) process. After Contract Award the Contractor shall complete the
Contractor Registration Form located on the County Department of Finance Contractor Registration
Web Site (http://www.maricopa.gov/Finance/Vendors.aspx).
11.8 EFT payments to the routing and account numbers designated by the Contractor will include the
details on the specific invoices that the payment covers. The Contractor is required to discuss
remittance delivery capabilities with their designated financial institution for access to those details.

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EXHIBIT C
PRICING
190266-Exhibit
C-Pricing.xls