FTF FINDHELPPHX FINAL052118.PDF

Vi FIRST THINGS FIRST
,
Government Agreement Summary
Region/Funding Source:
East Maricopa, Northwest Maricopa, Phoenix North,
GRA Number: GRA-MULTI-19-0967-01 Phoenix South, Southeast Maricopa and Southwest
Maricopa Regional Councils _
Applicant Information:
Maricopa County Department of Public Health
4041 N. Central Avenue, Suite 700
Phoenix, AZ 85012
Adrienne Decker Delgado
AdrienneDeckerDeleado@mail.maricopa.gov
Primary Strategy: Service Coordination Funding Available: $120,000
Target Service Units
Primary Strategy: Service Coordination
There are no Target Service Units identified for this strategy.
Brief Description:
Through the implementation of the Service Coordination strategy, the First Things First Regional Councils
within Maricopa County intend to provide an online information and referral resource to families with
young children and to agencies that provide supports and services to those families. Services available
through the online resource will address the social, health and early care and education needs of families
with children 0-5. Implementation will support timely and efficient access to services provided by public
and private service providers in the community.
Required Data Template Training
The grantee is required to participate in data template training. Further instruction will be provided
closer to award.
Grant Term/Estimated Start Date: Contact Information:
The estimated grant term is July 1, 2018 B. Renae Rosales
through June 30, 2019, unless terminated, Fiscal Specialist
cancelled or extended. First Things First
Email: RRosales@azftf.gov
Phone: (602) 771-5030
READY FOR SCHOOL SET FOR LIFE.

GOVERNMENT AGREEMENT
GRA-MULTI-19-0967-01
Between The
Arizona Early Childhood Development and Health Board
East Maricopa, Northwest Maricopa, Phoenix North, Phoenix South,
Southeast Maricopa and Southwest Maricopa Regional Councils
(First Things First)
And
Maricopa County Department of Public Health
(Grantee)
I. Purpose
Through the implementation of the Service Coordination strategy, the First Things First
Regional Councils within Maricopa County intend to provide an online information and
referral resource to families with young children and to agencies that provide supports
and services to those families. Services available through the online resource will
address the social, health and early care and education needs of families with children
0-5. Implementation will support timely and efficient access to services provided by
public and private service providers in the community.
Term, Renewal
The term of the Agreement is July 1, 2018 through June 30, 2019. The parties may
renew this Agreement for up to one (1) additional twelve (12) month extension
(including lesser parts thereof).
Description of Services
A. The six First Things First Regional Partnership Councils within Maricopa County are
responding to a need for access to services and resources for young children and
their families who reside in Maricopa County. Service providers and families with
children ages 0-5 have expressed a need for an online resource for information on
the various programs and services available to support parenting and children's
healthy growth and development.
B. Service Coordination is a system-level intervention that supports timely and efficient
access to services provided by public and private service providers in the
community. The intent of this contract is to promote increased service coordination
GRA-MULTI-19-0967-01 Page 2 of 57

through the support for the online resource FindHelpPhoenix (FindHelpPhx.org ) and
its Spanish partner site EncuentraAyudaPhx.org .
C. The target population is families of children ages 0-5, and the programs and agencies
working to serve those families, throughout Maricopa County.
IV. GRANTEE'S Responsibilities
The Grantee shall:
A. Prior to entering into this Agreement, have completed and submitted to First Things
First for review and approval the following forms and documents:
1. Agency/Organization Profile
2. Personnel - Program Personnel Table and Program Organization Chart
3. Required Narrative Responses
4. Implementation Plan
5. Line-Item Budget and Budget Narrative
6. Fiscal Information - Funding Sources and Financial Controls
7. Program Evaluation Information
The completed forms and documents comprise part of this Agreement.
B. In providing programming described in Section IV.A, the Grantee shall act in
accordance with its Program Questions and Narrative Responses; the approved
budget; and the following First Things First documents: the Scope of Work (Exhibit
A), Guidance Materials (Exhibit B), and the Data Security, Submission and
Suppression Guidelines and Requirements for Collaborators (Exhibit C).
C. Coordinate and collaborate with all First Things First grant recipients, as
collaboration is critical to developing a seamless service delivery system for children
and families.
D. Submit timely the reports described in Section VI.
V. Reimbursement/Payment
A. This is a multi-regional contract with funding available from the East Maricopa,
Northwest Maricopa, Phoenix North, Phoenix South, Southeast Maricopa and
Southwest Maricopa Regional Partnership Councils identified above. Should a
region discontinue participation during the program year or not seek renewal at the
end of a grant period, adjustments in administrative costs, scope of work for direct
services and target service units may be necessary.
FTF shall provide up to $120,000 to the Grant Partner for services provided under
Paragraph III. The regional councils and funding levels for this grant agreement
include the following:
GRA-MULTI-19-0967-01 Page 3 of 57

East Maricopa Regional Council for $20,000
Northwest Regional Council for $20,000
Phoenix North Regional Council for $20,000
Phoenix South Regional Council for $20,000
Southeast Maricopa Regional Council for $20,000
Southwest Maricopa Regional Council for $20,000
B. Payment is conditioned upon receipt by First Things First of timely, accurate and
complete (i) reimbursement documents, (ii) Program Narrative Reports and (iii) Data
Submission Reports submitted via the First Things First Partner Grant Management
System (PGMS). Payments shall be made only for those services performed or goods
received.
C. The Grantee shall submit reimbursement requests at least quarterly, though not
more frequently than monthly. The Grantee shall submit a final reimbursement
request marked "final" no more than forty-five (45) days after the Agreement end
date. Expenses eligible for reimbursement must be paid, accrued or obligated by
the Grantee by the Agreement term end date. Final payment shall be contingent
upon receipt of all fiscal, programmatic, and data reports required of the Grantee
under this Agreement. Requests for reimbursement received later than forty-five
(45) days after the Agreement end date will not be paid.
D. Funds provided to the Grantee under this Agreement shall only be used to fulfill the
Grantee's responsibilities under this Agreement. Any questions regarding the
appropriate use of the funds shall be resolved by mutual agreement between the
parties.
E. If the Grantee receives reimbursement for expenditures that are disallowed by an
audit exception by First Things First, the state or the federal government, the
Grantee shall promptly repay the funds to First Things First.
VI. Quarterly Program Narrative and Data Submission Reporting Requirements
A. At a minimum, the Grantee shall submit quarterly one Program Narrative Report and
one Data Submission Report by the 20th of the month following the quarter via
PGMS. Failure to submit timely reports will result in suspension of reimbursement.
The reports shall contain such information as deemed necessary by First Things First.
B. Program Narrative and Data Submission Reports are due:
1st Quarter (July 1 - September 30) Due: October 20
2 nd Quarter (October 1 - December 31) Due: January 20
3 rd Quarter (January 1 - March 31) Due: April 20
4th Quarter (April 1 -June 30) Due: July 20
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C. If the Grantee provides services to more than one First Things First region (multi-
regional strategies), the Grantee shall collect, store and report the data for the Data
Submission Reports separately for each region served.
VII. General Terms
A. FTF Grants Uniform Terms and Conditions. First Things First's Grants Uniform Terms
and Conditions (revision date December 2017) are hereby incorporated by reference
into this Agreement as if fully set forth herein. Copies of this document are available
by emailing the First Things First Procurement Specialist, grants@azftf.gov.
B. Working on Tribal Land. If the Grantee performs any work under this Agreement on
sovereign land of a tribe, the Grantee shall comply with any requirements set forth
by the tribal government in relation to essential functions of the grant operation,
including data collection. It is a material requirement of this Agreement that the
Grantee follow all First Things First tribal policies and procedures including the Tribal
Data Policy as applicable, obtain all appropriate parental consents and obtain
appropriate tribal approvals as designated by tribal authorities, which approval may
include a requirement to participate in cultural education and community
orientation classes.
C. Non-Discrimination. The provisions of State Executive Order 2009-09 are
incorporated herein by reference. These provisions mandate, in part, that
contractors will not discriminate against any employee or applicant for employment
because of race, age, color, religion, sex or national origin. The Grantee shall also
comply with all other applicable state and federal statutes, regulations and
executive orders concerning non-discrimination practices, including the Americans
with Disabilities Act and Federal Executive Order No. 13279 — Equal Protection of the
Laws for Faith-Based and Community Organizations.
D. Records. Pursuant to A.R.S. § 8-1174, the Grantee shall retain and shall
contractually require each subcontractor and subgrantee to retain all books,
accounts, reports, files and other records ("records") relating to the Agreement for a
period of five years after the completion of the Agreement. All records shall be
subject to inspection and audit by the State (including First Things First) and by an
independent auditor at all reasonable times. Upon request, the Grantee shall
produce any or all such records at First Things First's main office in Phoenix, Arizona.
Notwithstanding the foregoing paragraph, pursuant to 2 C.F.R. § 200.333, if the
grant includes federal pass-through funds, then the Grantee shall retain and shall
contractually require each subcontractor and subgrantee to retain all records
pertaining to the federal pass-through funds for a period of three years from the
date of submission of the final expenditure report and until any litigation, claims or
audit findings involving the records have been resolved and final action taken. All
such records shall be accessible and subject to audit in accordance with 2 C.F.R. §
GRA-MULTI-19-0967-01 Page 5 of 57

200.336. This paragraph does not apply to a grantee, subgrantee or subcontractor
that is a federal agency.
E. Non-Availability of Funds. Every payment obligation of First Things First under this
Agreement is conditioned upon the availability of funds appropriated or allocated
for the payment of such obligation. If funds are not allocated and available for the
continuance of this Agreement, this Agreement may be terminated by First Things
First at the end of the period for which funds are available. No liability shall accrue
to First Things First in the event this provision is exercised, and First Things First shall
not be obligated or liable for any future payments or for any damages as a result of
termination under this paragraph.
F. Relationship of Parties. The Grantee under this Agreement is an independent
contractor. Neither party to this Agreement shall be deemed to be the employee or
agent of the other party.
Vill. Agreement Administration and Operations
A. Advertising, Publishing and Promotion of Agreement. The Grantee shall not use,
advertise or promote information for commercial benefit concerning this grant
without the prior written approval of First Things First.
B. Review of Printed Materials. First Things First must review and approve all Grantee
publications and/or media funded or partially funded through this Agreement for
compliance with this Agreement. The Grantee shall submit to First Things First via
PGMS all print and electronic materials related to the programs and services funded
under this Agreement before publicly distributing those materials so that First
Things First may first review and approve prior to release. If deemed necessary by
First Things First, the Grantee shall revise the materials as indicated by First Things
First before publicly distributing the materials. First Things First shall have full and
complete rights to reproduce, duplicate, disclose, perform, and otherwise use all
materials prepared under this Agreement.
C. Acknowledgment of FTF Funding. The Grantee shall recognize First Things First as a
funding source of programs and services funded in whole or part under this
Agreement in all publicly distributed print or electronic materials related to those
programs and services. The Grantee shall make this recognition in a manner
described in First Things First's most current protocol and style guide. First Things
First will post any updates to the protocol and style guide under the Grantee
Resources section of PGMS. The Grantee shall also recognize First Things First as a
funding source of programs and services funded in whole or part under this
Agreement in all formal oral presentations and media interviews related to those
programs and services.
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D. Public Awareness Efforts. The Grantee shall consult with First Things First in the
planning of public awareness/marketing strategies, such as websites, advertising or
media campaigns, related to the programs or services funded under this Agreement.
E. Ownership of Materials and Data. Any materials and data required to be collected,
delivered or created under this Agreement, including but not limited to reports,
computer programs and other deliverables are the sole property of the State (First
Things First). The Grantee shall not use or release these materials or data without
the prior written consent of First Things First. The Grantee is not entitled to a patent
or copyright on these materials and data and may not transfer the patent or
copyright to anyone else.
F. Ownership of Intellectual Property. Any and all intellectual property, including but
not limited to copyright, invention, trademark, trade name, service mark, and/or
trade secrets created or conceived pursuant to or as a result of this Agreement and
any related subcontract or subgrant ("Intellectual Property"), shall be work made for
hire and First Things First shall be considered the creator of such Intellectual
Property. First Things First shall own (for and on behalf of the State) the entire right,
title and interest to the Intellectual Property throughout the world. The Grantee
shall notify First Things First, within thirty (30) days, of the creation of any
Intellectual Property by it or its subcontractor(s) and subgrantee(s). The Grantee, on
behalf of itself and any subcontractor(s) and subgrantee(s), agrees to execute any
and all document(s) necessary to assure ownership of the Intellectual Property vests
in the State and shall take no affirmative actions that might have the effect of
vesting all or part of the Intellectual Property in any entity other than the State. The
Intellectual Property shall not be disclosed by Grantee or its subcontractor(s) and
subgrantee(s) to any entity not the State without the express written authorization
of First Things First.
G. Sectarian Purposes. Funds provided under this Agreement may not be expended for
any sectarian purpose or activity, including religious worship or instruction.
Additionally, the Grantee shall implement the programs or services funded under
this Agreement consistent with the First Amendment of the United States
Constitution. With respect to these programs or services, the Grantee also shall not
discriminate against any program or service beneficiary or applicant on the basis of
religion. First Things First reserves the right to verify or monitor compliance with
this paragraph. The Grantee shall repay any funds awarded under this Agreement
that the Grantee spends in violation of this paragraph.
IX. Indemnification
A. Not State Agency. This paragraph applies if the Grantee is not a department,
agency, board, commission or university of the State. Each party (as "Indemnitor")
agrees to defend, indemnify, and hold harmless the other party (as "Indemnitee")
from and against any and all claims, actions, liabilities, damages, losses, costs or
expenses (including reasonable attorneys' fees) (hereinafter collectively referred to
GRA-MULTI-19-0967-01 Page 7 of 57

as "Claims") arising out of bodily injury of any person (including death) or property
damage, but only to the extent that such Claims which result in vicarious/derivative
liability to the Indemnitee are caused by the act, omission, negligence, misconduct,
or other fault of the Indemnitor including its officers, officials, agents, employees or
volunteers. The State of Arizona, Early Childhood Development and Health Board
(First Things First) is self-insured per A.R.S. § 41-621.
B. Patent and Copyright. The Grantee shall indemnify and hold harmless the State
against any liability, including costs and expenses, for infringement of any patent,
trademark or copyright arising out of grant performance or use by the State of
materials furnished or work performed under this Agreement. The State shall
reasonably notify the Grantee of any claim for which it may be liable under this
paragraph. This paragraph does not apply if the Grantee is insured pursuant to
A.R.S. § 41-621.
C. Subcontractors. The Grantee shall contractually require its subcontractors and
subgrantees, if any, to defend, indemnify and hold harmless the State of Arizona and
its departments, agencies, boards, commissions, universities, officers, officials,
agents and employees ("State") from and against any and all Claims (including court
costs, attorneys' fees, and costs of claim processing, investigation and litigation) for
bodily injury or personal injury (including death), or loss or damage to tangible or
intangible property caused, or alleged to be caused, in whole or in part, by the
negligent or willful acts or omissions of the subcontractor or subgrantee or any of its
owners, officers, directors, agents, employees, volunteers, or subcontractors. This
indemnity shall include any claim or amount arising out of or recovered under the
Workers' Compensation Law or arising out of the failure of the subcontractor or
subgrantee to conform to any federal, state or local law, statute, ordinance, rule,
regulation, or court decree. It is the specific intention of the parties that the State
shall, in all instances, except for Claims arising solely from the negligent or willful
acts or omissions of the State, be indemnified by the subcontractor or subgrantee
from and against any and all Claims. It is agreed that the subcontractor or
subgrantee will be responsible for primary loss investigation, defense and judgment
costs where this indemnification is applicable. The subcontractor or subgrantee
shall agree to waive all rights of subrogation against the State for losses arising from
the work performed by the subcontractor or subgrantee for the State.
X. Insurance.
The Grantee shall provide a Certificate of Self-Insurance. The Certification shall be sent
directly to First Things First, Fiscal Specialist, 4000 N. Central, Suite 800, Phoenix,
Arizona 85012. If the Grantee is a department, agency, board, commission or university
of the State of Arizona, then the Certificate of Self-Insurance requirement does not
apply.
In addition, the Grantee shall contractually require its subcontractors to procure and
maintain until all of its obligations have been discharged or satisfied, including any
GRA-MULTI-19-0967-01 Page 8 of 57

warranty periods under this Agreement, insurance against claims for injury to persons or
damage to property which may arise from or in connection with the performance of the
work by the subcontractor and its owners, officers, directors, agents, employees, or
volunteers. The insurance policies shall be in accordance with recommendations of the
Risk Management Division of the Arizona Department of Administration, including its
published Insurance Modules, and in consultation with First Things First.
Xl. Termination Upon 30 Days Notice
In addition to the termination provisions incorporated by reference, either party may
terminate the Agreement for any or no reason by giving at least thirty (30) days written
notice of termination to the other party. If the Grantee requests termination under this
provision, the Grantee shall cooperate with reasonable requests from First Things First
to decrease services and costs related to the Agreement.
XII. Notices
The Grantee shall address all notices related to this Agreement to:
First Things First
Finance Division
4000 N. Central Avenue, Suite 800
Phoenix, AZ 85012
First Things First shall address all notices related to this Agreement to:
Maricopa County Department of Public Health
4041 N. Central Avenue, Suite 700
Phoenix, AZ 85012
XIII. Grantee Assurances
Grantee's Authorized Official to initial the following:
GENERAL
To adhere to the most current version of the statutes and regulations and Grant Agreement
Standards of Practice documents (available at requirements.
http://www.firstthingsfirst.org/grants/strategy- To maintain internal controls, including policies and
toolkit) procedures, for assuring compliance with
To adhere to the Data Security, Submission and applicable cost principles and other Grant
Suppression Guidelines and Requirements for Agreement requirements.
Collaborators, as applicable. To follow established personnel policies related to
To review and adhere to the First Things First salary scales, fringe benefits, and travel
Grants Uniform Terms and Conditions. Copies of reimbursement.
this document are available by emailing To use generally accepted accounting principles
grants@azftf.gov . (GAAP).
To accept funds and administer the programs in
accordance with all applicable federal and state
GRA-MULTI-19-0967-01 Page 9 of 57

)1)
CS -17-k 4 I To perform required financial and compliance To coordinate, to the extent possible, with other
( audits in accordance with federal law and programs in the same geographic area that serve
Aguidelines, including the Single Audit Act and 2 CFR similar target populations.
( )Part 200. To coordinate with First Things First during the
To maintain documentation for employees working length of the program period.
across multiple funding sources to ensure the IA(44 To acknowledge funding from FTF in publicly-
amount of time charged to each employee does distributed materials in compliance with FTF's
not exceed 100%. brand guidelines and submit such materials In
To have fiscal control and fund accounting advance for review.
procedures in place to ensure proper disbursement To consult with FTF in the planning of public
of and accounting for any funds paid to awareness/marketing strategies such as websites,
subcontractors. advertising or media campaigns.
To maintain enrollment and participate In e-verify, VALUATION
if an employer. To provide regular and timely reporting and to
ti 7 To maintain a system of contract administration to participate in all pertinent First Things First
ensure conformance with the Grant Terms and research and evaluation efforts.
Conditions. If an evaluation study has been conducted on the
PROG MMATIC
proposed program, a copy of the evaluation
To use proven, effective and/or evidence based
report (if available) will be submitted to First
programs.
Things First.
To maintain the personnel qualifications outlined in
If funds are being requested to conduct an
the Standards of Practice with subsequent hires. evaluation study, approval by First Things First
To comply with any applicable federal, state, and Research and Evaluation team will be obtained
local health and safety requirements that apply to prior to implementation.
the facilities used for a program. If the evaluation study will include a tribal
To actively participate in the Quality Assurance community, approval by First Things First Research
process, including assessments. and Evaluation team and Tribal Affairs division will
be obtained prior to implementation.
XIV. Authority to Execute this Agreement
Each individual executing this Agreement represents and warrants that he or she is duly
authorized to do so.
XV. In Witness Whereof
The parties hereto agree to carry out the provisions of this Agreement.
FOR AND BEHALF OF FOR AND BEHALF OF THE
Maricopa County Department Arizona Early Childhood
of Public Health Development And Health Board
C-
'6"PX/
Name thigx- Josh Allen
Tit le p ifLe [Iva_ CFO/C00
5 /2/ 7/5
Date Date
GRA-MULTI-19-0967-01 Page 10 of 57

Government Agreement Attachments and Exhibits
Attachment A Agency/Organization Profile
Attachment B Personnel - Program Personnel Table and Program Organization Chart
Attachment C Required Narrative Responses
Attachment D Implementation Plan
Attachment E Line Item Budget and Budget Narrative
Attachment F Fiscal Information - Funding Sources and Financial Controls
Attachment G Program Evaluation Information
Exhibit A Overview of First Things First and Scope of Work
Exhibit B Guidance Materials
Exhibit C Data Security, Submission and Suppression Guidelines and Requirements
for Collaborators
GRA-MULTI-19-0967-01 Page 11 of 57

ilY9 -0;fr,4
Agency/Organization Profile
A. Grantee Information:
Agency/Organization Maricopa County Department of Public Health
Contact Person Adrienne Decker Delgado
Position Social Worker
Address 4041 N. Central Ave. #1400 Email adriennedeckerdelgado@mail.maricopa.gov
City, State, Zip Phoenix, AZ 85012
Phone Ext n/a County Maricopa
Employer Identification Number: 86-6000472
Agency Classification: State Agency x_County Government Local Government Schools
Tribal Faith Based Non Profit Private Organization Other
Have you conducted business with First Things First using this EIN within the last year? x_Yes No
If not or if there has been address or EIN changes, please go to https://qao.az.aovisites/defaultfilles/GA0-
W-9 072815-S%26.5%26A.pdf, download the State of Arizona Substitute W-9 Form, and submit with your
application.
Congressional district (federal) in which agency provides most services: District # 6
Legislative district (state) in which agency provides most services: District # 15
Go to http://www.azredistrictinq.org and click on Final Maps to identify your
congressional and legislative district
Approximate federal funding (from a federal source) to be received in current fiscal year? N/A
Agency's fiscal year-end date: Current Grant 6/30/18
Agency's accounting method: Cash _x_Accrual
Does your organization undergo an annual independent audit in accordance with 2 CFR Part 200, Subpart F?
x Yes No
Contact information for firm conducting agency audit:
Audit firm: Arizona Auditor General
Address: 2910 N. 44th Street #410 Phoenix, AZ 85018
Phone: (602) 553-0333
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B. Program Details:
Program Name: Find Help Phoenix
(The specific name of the program if different from the name of the strategy, organization, or model. If none, then enter N/A)
Program Model: Strengths Perspective; Bio - Psycho -Social Perspective; Empowerment Theory
(The specific name of the program model that has been proposed. If none, then enter N/A)
Geographic Area and/or Target Population: Maricopa County
Brief Program Description (250 words or less):
FindHelpPhx.org and the Spanish language website, EncuentraAvudaPhx.org , empower
Maricopa County residents of all ages to efficiently access health, early childhood, parenting,
and social service resources... for themselves. Over 1,600 free/low-cost services are included
and divided into 18 categories of need. The website may be accessed with a laptop or
smartphone. Each service description offers a program summary, contact information,
language access, and cost. Users locate a specific resource with an easy-to-read description
of the service, cost, eligibility requirements, language provisions, and directions. The
information listed is fact-checked yearly for accuracy to ensure community confidence in
FindHelpPhx.
FindHelpPhx provides "Train the Trainer" community presentations to resident groups as
well as child-serving professional organizations. Audiences learn about FindHelpPhx in order
to achieve self-sufficiency in locating resources without the need of human service
professionals. Presentations and promotional materials distributed are free-of-charge.
Strategy and Proposed Service Units
Primary Strategy:
Service Coordination
Specific CSUs do not apply to this grant, however, as part of the quarterly narrative report
submission the Grantee is asked to submit data on actual use, and services included in the
website, and other programmatic and grant implementation provided during the quarter. This
data is used to monitor progress toward implementation of this grant.
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C. Contact Information:
The First Things First Partner Grant Management System (PGMS) has four contact slots per contract. The same
person may be assigned to more than one slot.
Main Contact; is responsible for the overall program and will have access to all financial, programmatic, and
data reports in PGMS.
Finance Contact: is responsible for the submission of reimbursement requests through PGMS and will have
access to budget and reimbursement information in PGMS.
Program Contact: is responsible for program implementation and will have access to the program and data
reports in PG MS.
Evaluation Contact: is responsible for the program evaluation and data collection activities and will have
access to only the data reports in PGMS.
PGMS Contacts
Name: Adrienne Decker Delgado Email:
Main Contact adrien nedeckerdelgado @ mail.ma ricopa.gov
Title/Position: Social Worker Program Manager Phone: (480) 255-0424
Physical Address (if different than the agency address):
Name: Andrew Allen Email:
Finance Contact andrewallen@mall.maricopa.gov
Title/Position: Accountant, MCDPH Community Phone: (602) 372-8443
Transformation Division
Physical Address (if different than the agency address):
Name: Adrienne Decker Delgado Email: same as above
Program Contact
Title/Position: same as above Phone: same as above
Physical Address (if different than the agency address):
Name: Adrienne Decker Delgado Email: same as above
Evaluation Contact
Title/Position: same as above Phone: same as above
Physical Address (if different than the agency address):
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•
Program Personnel Table
In the following table, provide a list of all personnel or positions employed by the applicant that will be
fully or partially funded through the program. Expand as needed. For Key Personnel, include the name
and position title; pertinent background/experience that specifically relates to the program, including
degrees, field of study, number of years in the field, and other qualifications that align with the
Standards of Practice requirements; and their roles and responsibilities. If the position is to be hired
(TBH), then describe the desired background/experience/degrees and field of study. For all personnel,
provide the Full Time Equivalent (FTE) for each position.
Key Personnel - those individuals directly responsible for program implementation/services and are fully or partially
funded through the proposed program.
Background/Experience* FTEs funded
Name/
(include qualifications that align with Key Roles and Responsibilities through the
Position Title
the Standards of Practice) program
Adrienne Decker Licensed Clinical Social Worker; 31 -add/edit/delete FHP services as 1.0
Delgado/Social years' career experience in appropriate fact-check website
Worker Program Maricopa County; bilingual services yearly
Manager English/Spanish; public speaking -conduct presentations/trainings on
skills; partnership building; website in English and Spanish
program development and - plan and execute outreach strategies
evaluation; 2013 National Social to families
Worker of the Year (National - serve as lead social worker and
Association of Social Workers) manage part-time community resource
specialist
-submit quarterly reports to FTF
- review and create analytics and other
evaluative metrics
- coordinate ordering and maintenance
of supplies and inventory
-submit abstracts and proposals to
national level conferences
-serve as staff support to advisory
council
-seek other sources of funding and
partnerships
-participate in community resource
coalitions and workgroups to improve
access to services
Amanda Lopez- Bilingual/Bicultural translator with -conduct presentations/trainings on .25
Molina/ experience in medical and legal website in English and Spanish
Community document translation; public - Add/edit/delete FHP services as
Resource Specialist speaking skills; collaboration with appropriate
Spanish language communities - direct and supervise two temporary
vetting staff
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Additional Personnel - those individuals partially funded through the proposed program but who do not directly
implement or have direct oversight of the program.
Two temporary ACRO vetting staff will be hired for the months of July, August, and September
2018. Each staff will work approximately 25 hours/week.
Total Number of FTEs funded or partially funded through program: 1.25
* Resumes and/or job descriptions for key personnel may be requested at any time but unless
otherwise indicated, they do not need to be submitted.
If awarded and the program undergoes changes in staff, a Staff Change Notification form along with
an updated version of this Program Personnel Table will need to be submitted to First Things First
within 14 days of the proposed change.
GRA-MULTI49-0967-01 Page 16 of 57

Section 0- Personnel
Program Organization Chart
Include a Program Organization Chart that represents all personnel involved in program implementation
- those that are fully or partially funded through the program and those that are provided in-kind to
support some aspect of the program.
The chart should illustrate administrative, supervisory, financial, and data collecting/reporting positions
- and should differentiate between the funded and in-kind positions in some manner, such as a different
background color in the chart. If subcontracting with an agency - list the agency (preferably in another
color); the total number of positions involved in program implementation; and identify who has
supervisory oversight of the subcontractor.
FHP paid FTF staff are Program manager and communitysupportspecialist); Program Administrator
provides in-kind labor.
• Maricopa Office of Enterprise Technology will provide technical support, as a back-up to Equality
Health. (The MOU is pending between MCDPH Equality Health).
Maricopa Jeanene Fowler-
County Office Administrator Program
of Enterprise @10% FTE IK to
Technology FHP
(11()
Adrienne Decker Andrew Allen-
Delgado Accountant (in
Equality Health Social Worker Admin costs )
(1K) Program Manager FHP budget
Amanda Lopez-
Molina
Community
Support Specialist
GRA-MULTI-19-0967-01 Page 17 of 57

Attachment C - Narrative Responses
Required Narrative Responses
Consider the above-described strategy and the work of your program for the upcoming grant
period. Provide a narrative response that addresses the following items:
A. Provide a description of the current FindHelpPhx website. Describe the types of
agencies, programs, and services included in the FindHelpPhx website. Also describe
any existing performance metrics, user information, or other measures of use, users,
or success in place. (Limit the response to this item to 1-2 pages.)
FindHelpPhx.org and EncuentraAyudaPhx.org were developed in response to a
growing need from our most vulnerable populations to locate free and low-cost
resources quickly and efficiently. In a community as large as Maricopa County, this is
not always an easy task and currently there are very few resources directories that
are able to stay updated with our changing environment. The goal of
FindlielpPhx.org and EncuentraAyudaPhx.org is to empower residents of Maricopa
County find the help they need for themselves.
The sites list over 1,600 low-cost and free services in 18 categories with many that
reflect social determinants of health, or those things that an individual needs in
order to live a healthy life. These includes links to transportation, housing,
employment, childcare and food in addition to access to care services.
How it works
Website visitors select a service from 18 categories of need. Each category is broken
down into corresponding subcategories to specific services. Programs display an
easy-to-read description of the organization, its services, eligibility requirements,
location, cost, directions to the point of service. Service languages are also
specified. The FindHelpPhx website is housed on a Maricopa County secure server
and only requires residents to have minimal computer and internet capability to run
the map feature. FindHelpPhx is fully mobile ready (using responsive design) and
can be viewed easily on smartphones and tablets. Resources included on the map
are vetted yearly by FindHelpPhx staff to ensure that users receive the most
accurate information.
Performance metrics: 3/1/17-3/31/18
The number of new users reflect a large increase in the number of community
presentations. The bounce rate remains low. Age demographics show that the large
percentage of users (72%) are 18-44 years old and in the range of parents with
young children.
GRA-MULTI-19-0967-01 Page 18 of 57

a. Total users: 35,778*- New (81%); Returning (19%)
*Note that for the past nine months, website counts within Maricopa County
Public Health computers were not included in order to reflect community use
only.
b. Low bounce rate (36.9%)
c. Average time spent on website (5 minutes)
d. Average number of viewed services (5)
e. English site use (93.9%); Spanish site use (6.1%)
f. Age demographics- 25-34 (31%); 35-44 (25.1%); 18-24 (16.4%)
g. Use by City- Phoenix (52.4%); Mesa (5.43%); Tempe (3.6%)
h. Growth in services- Service listings grew by 9% in the past year (current
number of services 1,631)
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B. Provide a description of the following items for the upcoming grant period:
i. How the FindHelpPhx website or staff will address the needs of
agencies/programs serving families with young children.
FindHelpPhx.org is an easy-to-use, bilingual community asset website to empower
residents of Maricopa County find the help they need for themselves. Many residents in
Maricopa County report not knowing how to locate community resources such as
parent support services, child care information, food boxes, or housing assistance.
GRA-MULTI-19-0967-01 Page 19 of 57

Knowing where to go for help early on before a crisis contributes to good physical and
emotional health, reduce the incidence of challenging social problems such as
malnutrition, child abuse and early intervention for children with special health care
needs. Ten percent of Arizonans reported having no health insurance in 2017, however
enrollment dropped more than 15% because of Affordable Healthcare Act changes
(Healthinsurance.org, 2018). Children in foster care numbed over 17,000 as of 3/31/17
(The Arizona Republic, 10/3/17).
FindHelpPhx (FHP) provides little-known resources to parent groups and early childhood
professionals at Family Resource Centers, libraries, schools, foster/adoption
organizations, and other community based family service settings. Training in FHP
website use empowers parents to find services quickly, without the need of assistance
from a social worker. The addition of new categories of need of the website were added
to offer parents a greater selection of services.
FHP is in the process of forming partnerships with The Department of Economic Security
(DES), Department of Child Services (DC5), and Mercy Maricopa Behavioral Health. The
objective is the incorporation of FHP training into organizations for all new staff
orientations, with an emphasis on how to empower clients to use the FHP site
independently.
In order to meet the needs of family service agencies, FHP gains partnerships,
knowledge and insight through active participation in many community groups. FHP will
continue to work in the community to support families with young children. Examples of
current participation include:
1. South Phoenix Healthy Start Community Action Network, which targets
the high percentage of African American infant mortality in the South
Phoenix and Maryvale geographic areas;
2. Adverse childhood experiences (ACE) Consortium trauma and resilience
workgroup to prevent trauma via personal safety education, early
intervention, and resilience education for children and adults with
intellectual disabilities, their parents/caregivers, and professional
providers such as group homes and special education teams in Arizona
schools;
3. Bi-monthly FHP presentations at the Maricopa Reentry Center. The
audience is comprised of men who have violated parole and are held at
the center for 14-90 days;
4. The Maricopa Family Support Alliance including the current work on
utilities assistance workgroup;
5. Bi-monthly FHP trainings to inmates at the Maricopa Reentry Center,
reaching many incarcerated fathers as well as mothers; we are proud of
this as over 176,000 Arizona children have an incarcerated parent (KARE
Family Center, 2015). Recidivism in prison populations increases when
recently released persons don't have the tools to locate resources that
GRA-MULTI-19-0967-01 Page 20 of 57

would encourage successful family and community re-integration
(Elizabeth Oros, Maricopa Reentry Center, 3/26/18).
6. Monthly participation in Mesa Community Action Network Coalition.
In addition, child and family-serving organizations are targeted Valley wide for
website trainings to parents and professionals. FHP staff also attend larger
community fairs that serve families, individuals with disabilities, and school staff
or students.
If different from described in "A" above, describe the number, types of agencies,
programs, and services to be included in the FHP website.
FHP has 18 categories of services:
Housing/Utilities Disability Services
Mental Health/Addictions Sexual Health/Women's Health
Food/Clothing Senior Services
Dental Services Transportation
Health Care/Health Insurance Education
Domestic Violence/Victim Services Jobs
Parenting and Childcare Re-Entry Services
Foster/Adoptive Parents Legal
Birth-5 Services (Just for) Kids and Youth
Each of the over 1,600 services have an influence on early childhood.
iii. Describe how you will verify accuracy of information to be posted on the website
and how regular updates or changes to information will be made.
Accurate service description and contact info are the crux of what FindHelpPhx.org and
EncuentraAyudaPhx.org are all about. Without good data, there is not trust and repeat
visitors to the site. With this in mind, a complete website editing (vetting) is done
annually for each of the 1,600 services. In addition, services are encouraged to contact
FHP when information changes, such as eligibility requirements and program fees.
Suggestions from the November 2017 focus group will be implemented in the 2018
vetting effort to achieve greater efficiency.
iv. How recruitment and outreach efforts, and engagement and retention practices
will be implemented for programs to be included on the website.
While there is no formal recruitment strategy, FHP staff as well as Maricopa
County Public Health staff are always on the lookout for new services in the
community to add to FHP. Staff members are encouraged to email Adrienne with
any new services they discover and there is an opportunity to get services added
GRA-MULTI-19-0967-01 Page 21 of 57

though a website request as well. In addition, at each presentation given to the
community, audience members are encouraged to recommend new services.
Services are not just added to the FHP site. In order to become an FHP service,
staff does a "vetting" before one is added. This is done by an FHP team member
contacting the non-profit organization, discussing the service that is available to
the community and requesting permission for inclusion on the website. If the
organization agrees, they receive a program description form to complete and
return. The description is then reviewed and edited for literacy level if needed,
translated and added to the site.
In regards of next year's plan for getting organizations included on the site, it has
always been far more important to have the right agencies reflected on the site
and not necessarily increasing the number of agencies. We will continue to add
agencies that are discovered through our existing pipelines which garnered us
about a 9 percent increase last year but will continue to look for opportunities
that expands our reach. Next year's goal is to look at the geographical balance of
the services offered and ensure that whenever possible, no matter where an
individual is located in Maricopa County, they can locate viable services. This
information can tell us what types of organizations may need additional outreach
and then we can research for organizations that reflect the needs.
v. Describe the target population demographics of users of the website (i.e. all
families, families with children age birth through five throughout Maricopa
County, providers of support services for young children's health and
development, or other demographic descriptors).
As reflected in the performance metrics, 71% of users fall in the 18-44 age group. The
category that included parenting and childcare services one year ago was divided into
three categories: Parenting and Childcare, Birth-5 Services, and
Foster/Adoptive/Relatives as Parents Services. The division into three categories nearly
doubled the user hits for parenting related services (4.4% vs. 8.6% of category searches).
Search terms manually entered in the search bar are another strong predictor of parent
users as well. "Car seat" was the most popular search term 145 times, or 36.8% of all
searches. The second popular search included housing-related inquiries (27). Food-
related searches such as "SNAP" and "Food" followed (10).
Performance metrics identify the most popular services selected. The most popular
organizations included 2-1-1 Arizona, A New Leaf, Arizona Department of Housing, and
the City of Phoenix. Family Resource Network was the 10th most searched organization
out of almost 600 organizations.
vi. How recruitment and outreach efforts, and engagement and retention practices
will be implemented for users of the website.
Each year different underserved populations are selected depending on participation in
workgroups and coalitions. Outreach and recruitment efforts are guided also by focus
GRA-MULTI-19-0967-01 Page 22 of 57

group feedback, new research (Adverse Childhood Experiences, for example), and
grassroots community organizations that seek out the assistance of FHP to assist in
outreach. In the past year FHP has targeted several populations with poor access to
care, and FHP Program Manager participates in different groups to further access to
resources, for example:
o Children with special health care needs- Program Manager is a workgroup
facilitator that directs creation of ACES prevention/intervention education for
families, providers, and peers.
o Monolingual Spanish speakers (mixed legal status)- FHP conducts group
presentations and 1:1 consultations at the Mexican Consulate two times per
month. Attention is directed at identifying services that are available to
everyone- regardless of legal status, such as domestic violence shelters and
victim advocacy services.
o Families living with serious mental illness- Program Manager is in the process of
developing partnerships with Mercy Maricopa (MM) and the National Alliance on
Mental Illness- Maricopa County (NAMI), with the objective being including FHP
training at new hire orientations (MM), and family groups (NAM!).
o Re-entry populations- Program Manager conducts presentations bi-monthly at
the Maricopa County Reentry Center. The audience consists of men who are
spending between 14-90 days in the facility due to a parole violation (non-violent
offense)
o Children in need of safety programs- Safe Kids is revising its list of community
resources (car seats, drowning prevention programs, pool fence programs) and
sharing data with FHP.
o Department of Economic Security (all divisions)- FHP presentations at all new
hire orientations.
o Department of Child Safety - FHP presentations at all new hire orientations.
o American Academy of Pediatrics- Arizona Chapter- Program Manager is
collaborating on widespread distribution of FHP promotional cards for pediatric
professionals.
vii. How the program will be culturally responsive, linguistically appropriate, age
appropriate and gender responsive.
The philosophy of FHP is accessibility and inclusion.
The website is built in two languages for users to access information in either English or
Spanish. The translator is bilingual/bicultural. Highly visual and intuitive website layout
also enhances accessibility. An important feature of the website is the holistic group of
categories that include people of various family compositions, such as grandparents
raising grandchildren. Individuals and families decide what types of services they need.
Finally, services are governmental, public non-profit, private non-profit, and faith-based
to offer a choice of services based on what most appealing to diverse users.
GRA-MULTI-19-0967-01 Page 23 of 57

The FHP Program manager is a Licensed Clinical Social Worker; with 31 years' experience
in Maricopa County; is bilingual English/Spanish; and is the 2013 National Social Worker
of the Year (National Association of Social Workers). Additionally MCDPH provides
ongoing access to training and supports for staffing.
viii. Goals for performance metrics, user information, or other measures of use,
users, or success.
• Performance metrics contained in Google Analytics are helpful in determining
what services are most in demand. Program Manager will meet with a
representative from the ABC15 Marketing Team (in-kind) in order to understand
how measurements guide future website development, such as comparing
private vs. public computer use to guide outreach strategy.
• FHP plans to continue to see an increase in users (English and Spanish) to the site
as well as increasing the number of established user log-in "accounts". These
"accounts" offer users the ability to save frequently-used services for efficient
access.
• FHP is currently working on building a more robust analytics report to better
understand our users, where they are accessing Find Help, and those services
that are most useful. This will assist in directing our outreach efforts.
• In addition, we plan on instituting a satisfaction metric mechanism into the FHP
platform which will gauge the experience of community members with the
resources themselves.
C. Identify capacity or infrastructure needed to maintain the website.
FHP uses Microsoft Azure cloud computing platform services for building and deploying
applications. Azure creates code and tools to manage website data. Current expense for
Azure is 51,475/year.
Twice-yearly vetting has been a long-range goal. Currently the growing number of
services on the website combined with expenses for temporary staff require additional
funds apart from the current grant.
FHP and Equality Health are working on a partnership agreement for current web
development expenses to be paid for by Equality Health. At the current time there is no
funding for web development services in the FHP budget.
D. Describe any planned improvements or changes to FindHelpPhx website for the
grant period. Include the resources necessary to implement changes.
GRA-MULTI-19-0967-01 Page 24 of 57

FHP and Equality Health are working on a partnership agreement for current web
development expenses to be paid for by Equality Health. At the current time there is no
funding for web development services in the FHP budget. Below are web development
requests of FHP:
• Work collaboratively with FHP in identifying and executing additional site
enhancements such as adding icons for various transportation options, adding a
filter for agencies that offer Spanish-speaking services and adding dates of when
the organization information was last updated. Offer the expertise in building
these tools into the existing infrastructure.
• Work collaboratively with FHP in designing and building out additional analytical
tools/algorithms so that more data may be collected on users. Offer the expertise
in building these tools into the existing infrastructure.
• Assign an IT point person who can be available to FHP should problems happen
to the site.
• Work collaboratively with FHP on identifying ways to increase timely accuracy of
services listed.
E. Describe potential challenges and barriers to success of this grant and
FindHelpPhoenix and plans for addressing these barriers.
Since initial funding for FHP, web development expenses have been covered by
various MCDPH in-kind and funding sources, totaling approximately $300,000. The
survival of FHP depends on continuous access to web development. It is hoped that
the partnership with Equality Health will achieve in-kind services for web
improvements and "fixes" such as trouble-shooting if the site goes down.
Another challenge of this grant is simply ensuring that we have the cleanest data
available. The vetting process is very time intensive but necessary and we are always
looking for ways to improve this process so that it is less burdensome for our
partners and more streamlines for our staff. To meet this challenge, we developed a
QI project and will be instituting information gained by this process.
Quality Improvement Vetting Project
A Quality Improvement (QI) focus group was conducted on 11/28/17. The objective
of the group was to improve response rates by programs during the vetting process.
The 2017 vetting process required additional labor due to a lack of response to
requests for service descriptions. About 525 of the services did not respond to two
email requests followed by a phone call follow-up.
The QI focus group was developed by Becky Henry, MCDPH Quality Improvement
Coordinator, and Katie Potter, MCDPH Marketing and Communications Coordinator,
using the Plan, Do, Study, Act (PDSA) framework. Program Manager identified poor
GRA-MULTI-19-0967-01 Page 25 of 57

response rates as the area for improvement. The vetting process was examined.
Program Manager identified a group of representatives from diverse organizations-
both large and small. Representatives from Native Health, Lutheran Social Services of
the Southwest, Thrive to Five, and Area Agency on Aging participated in a one-hour
focus group. Each of the organizations are listed on FindHelpPhx.
The focus group opened with a review of process flow for vetting. Members of the
group identified several root causes for poor response rates, such as grouped emails
ending up in spam or quarantine due to several factors: excessive numbers of emails
on distribution lists and using words that most email service providers have identified
as common words in spam email. Phrases used, such as "click here" may have
weakened the spam filter. Other factors were identified: outdated contact persons
for each service, due to high turnover in social services professionals; overworked
services staff; receptionists who were hesitant to provide an email contact for specific
services; and staff who didn't feel comfortable reviewing program information over
the phone (after two email attempts).
The theory of improvement included recommendations for FHP to contact Native
Health IT staff and meet to review the form letter sent to each of the 1,700 services.
In addition, a "heads up" was suggested to inform services of upcoming vetting. FHP
will schedule a meeting with Native Health IT in June 2018 with a draft of the vetting
letter for review. In addition, FHP will announce the date for vetting at the May 2018
Maricopa Family Support Alliance meeting. Each of the interventions will be reviewed
for changes in response rates.
Proposed for SFY19:
Plans are underway to create a sfy19 focus group that dedicates itself to suggestions
for greater ease of use. The group will consist of approximately ten Maricopa County
residents with the following representation: parent/grandparent(s) raising
grandchildren; person(s) with physical and/or intellectual disabilities, monolingual
Spanish speaker(s), public/private school staff, re-entry program staff, and a parent(s)
of a 0-5 child who receives behavioral health services, or whose child receives the
services.
F. Describe the plan for the continuation of the development of relationships and the
promotion of collaboration and partnerships with government departments and
other partners.
Below are new partnerships for collaboration to improve access to services for 0-5
and youth:
Children with special health care needs- Program Manager is a workgroup
facilitator that directs creation of ACES prevention/intervention education for
families, providers, and peers.
G RA-M ULTI-19-0967-01 Page 26 of 57

Monolingual Spanish speakers (mixed legal status)- FHP conducts group
presentations and 1:1 consultations at the Mexican Consulate two times per month.
Attention is directed at identifying services that are available to everyone-
regardless of legal status, such as domestic violence shelters and victim advocacy
services.
Families living with serious mental illness- Program Manager is in the process of
developing partnerships with Mercy Maricopa (MM) and the National Alliance on Mental
Illness- Maricopa County (NAMI), with the objective being including FHP training at new
hire orientations (MM), and family groups (NAM!).
Re-entry populations- Program Manager conducts presentations bi-monthly at the
Maricopa County Reentry Center. The audience consists of men who are spending
between 14-90 days in the facility due to a parole violation (non-violent offense)
Children in need of safety programs- Safe Kids is revising its list of community resources
(car seats, drowning prevention programs ) pool fence programs) and sharing data with
FHP.
Department of Economic Security (all divisions)- FHP presentations at all new hire
orientations.
Department of Child Safety - FHP presentations at all new hire orientations.
American Academy of Pediatrics- Arizona Chapter- Program Manager is collaborating
on widespread distribution of FHP promotional cards for pediatric professionals.
G. Describe how you will mitigate the possibility of duplication of efforts, how you will
leverage collaborative opportunities, or partner with other resource directory
services.
It is always the goal of FHP and MCDPH Public Health to identify collaborative
opportunities in the community with regard to the vetting process. To that end, we
continue to meet with any and all organizations that have instituted or are thinking
of instituting any sort of service directory in order to look for collaboration and
reduce duplication of effort.
For example, in the last year we worked closely with Maricopa County administration
to guide them on their process for creating an internal service directory using FHP as
its base. And most recently, we are excited about a collaboration we have started
with AZ211, Vitalyst Health Foundation, Health Current and Dignity Health. This
collaboration aims to identify community needs and sustainability of our service
directories. If successful, we will develop a template for how social services are
GRA-MULTI-19-0967-01 Page 27 of 57

accessed in our community. This venture has already begun and we hope to have out
first official workgroup meeting the summer of 2018.
H. Describe plans and activities to evaluate website use and to respond to the needs of
the audience described above.
i. Include plans for implementation of a survey to gather stakeholder feedback
(including FTF grantees and partners) and how this information will inform
continuous quality improvement efforts of FindHelpPhx.org
The luxury of the FHP website is that we are able to track many different types of
analytics. The plan for next year is to work closely with our internal specialist in
analytics to build a custom report that we plan to review monthly. These analytics
help us to understand where we are seeing success and challenges. For example, we
can review how effective a presentation was by looking at the number of clicks to that
geography. Most recently, after receiving media attention, we can see if the visitors
that saw FHP on TV mirror that of the target audience we were expecting. This year,
we also plan to do more online advertising based on our analytics reports. For
example. If we see low click-through in zip codes where we know this is greater need,
we can target those zip codes with online advertising. Of course, these strategies are
employed to drive traffic to the site. We can also use these analytics for improvement
purposes. For example, performance metrics contained in Google Analytics are
helpful in determining what services are most in demand. We can use this data to
better position those services on the site for visitors to access
Surveys will also assist FHP in continuous quality improvement. We are working on
developing a polling mechanism, for the website that can ask visitors questions things
like, "Did you find what you were looking for?" or "What brought you to visit FHP
today?" These quick polling questions over time can help us capture data that can be
immediately assessed and potentially implemented.
In addition, FHP will test out a strategy to ask for email addresses during community
presentations so that we may send out a post survey to get immediate feedback on
the site and presentation.
I. Describe the plan and resources necessary for data collection and plans for reporting
of data to FTF and other partners.
FHP will work with FTF to ensure that that analytics shared during the quarterly
report are the analytics most useful to the organization. In addition FHP will report
out quarterly (or when available) responses to polling questions and post-
presentation survey results. Potentially FHP can also use this data for its online
advertising strategy highlighting success. FHP will also develop a Livestory, an online
data visualization tool that can be posted on the website and shared with partners.
G RA-M U LTI-19-0967-01 Page 28 of 57

Once developed, this tool can be updated easily and can be a simple way to share
data with FTF and the community.
J. Describe plans to address sustainability of FindHelpPhoenix. Include initial steps and
activities that will lead to the design and implementation of a long-term
sustainability plan with funding from other sources. Include the goals, objectives,
and timeline for development of the sustainability plan.
Through its relationships throughout Maricopa County, MCDPH has continuously
reached out to partners looking to strengthen FHP's infrastructure and reduce
redundancy. Recently, we have been in touch with Open Referral, a non-profit that
works with local communities on building sustainable options for community-wide
service directories. Through these discussions, we are in the beginning stages of
developing a workgroup consisting of 211, Health Currents and Vitalyst Health
Foundation to begin the process of looking at how we might build a sustainable system
for Maricopa County and the state of Arizona. We believe this is an important step in the
sustainability of FHP. Because this initiative is in its infancy, we are still working out the
details; however below is an outline of what we hope to achieve.
Goal: Develop a sustainable, up-to-date system for residents to access community
services in Arizona.
Objectives:
• Bring together a small workgroup of impacted partners such as 211, Health
Currents, Vitalyst Health Foundation, Open Referral and AHCCCS to develop a
roadmap of how the goal can be achieved.
• Identify funding opportunities such as Dignity Health's Innovation grant to
support an outside consultant and pilot projects around this initiative.
• Contract with a consultant such as Open Referral to assist us in building a pilot(s).
Timeline:
A more detailed timeline can be provided after the initial meetings (June/July) are
completed and we have a better understanding of organizational commitments to this
project; however, following is what we hope to have achieved through September 2018.
There has already been interest in pursuing such a community-wide initiative by most of
the partners:
• January 2018 - MCDPH began talks with Open Referral about what it could do to
support AZ in developing a sustainable system for a community-wide service
directory
• February 2018 - Dignity Health held meeting with 211, Health Currents, Vitalyst
Health Foundation, Open Referral and MCDPH to discuss long term solutions
• March 2018 - Vitalyst and MCDPH met with 211 to discuss next steps and
potential opportunities and challenges
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• April/May 2018 - Vitalyst and MCDPH to identify potential funding source(s) and
work with 211 to set up larger workgroup meeting
• June/July 2018 - First workgroup meeting is set-up and initial funding is identified
• August/September 2018 - Consultant is hired and work begins.
GRA-MULTI-19-0967-01 Page 30 of 57

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Attachment E - Line-Item Budget and Budget Narrative
FY19 Line-Item Budget
Budget period: July 1, 2018 —June 30,2019
Budget Category Line Item Description Requested Funds Total Cost
PERSONNEL SERVICES Personnel Services Sub Total $57,741
Salaries FT Adrienne Decker Delgado $57,741
(Program Manager)
EMPLOYEE RELATED EXPENSES Employee Related Expenses Sub Total $23,087
Fringe Benefits or Other ERE Adrienne Decker Delgado (Program $ $23,087
Manager) Insurance, Vacation, Sick
PROFESSIONAL AND OUTSIDE SERVICES Professional & Outside Services Sub Total $22,105
Contracted Services ACRO Temp Staff 22,105
TRAVEL Travel Sub Total $534
In-State Travel Program Manager Mileage $534
Out-of-State Travel
AID TO ORGANIZATIONS OR INDIVIDUALS Aid to Organizations or Individuals Sub Total $
Subgrants or Subcontracts to n/a
organizations/agencies/entities 0
OTHER OPERATING EXPENSES Other Operating Expenses Sub Total $5,624
• Telephones/Communications Services
• Internet Access
• General Office Supplies
• Food
• Rent/Occupancy Rent for two office cube spaces $1,894
• Evaluation (non-contracted & non-
personnel expenses)
• Utilities
• Furniture
• Postage
Dues: Microsoft Azure Platform; $1,700
• Software (including IT supplies)
NASW Annual Membership
• Dues/Subscriptions
• Advertising Facebook/social media ads; Quantity: 75,000 $2,030
Promotional business cards Quantity: 1
• Printing/Copying Health Fair tablecloth
• Equipment Maintenance
• Professional Development (Staff Training,
Conferences, Workshops, Training Fees
for Staff)
• Insurance
• Program Materials
• Program Supplies
• Scholarships
• Program Incentives
NON-CAPITAL EQUIPMENT Non-Capital Sub Total
Equipment $4,999 or less in value $109,091.00 n/a
Subtotal Direct Program Costs: $109,091
ADMINISTRATIVE/INDIRECT COSTS Total Admin/Indirect $10,909
Indirect/Admin Costs $ $10,909
Total ..--) $ $120,000 $
Authorized Signature Date 572/M
GRA-MULTI-19-0967-01 Page 39 of 57

FY19 Budget Narrative
The budget narrative should provide a clear and concise description of how amounts were determined, including
calculations, for each proposed line item in the Line-Item Budget. If a budget category does not apply, either leave
blank or delete the category.
Personnel Services: Include information such as position title(s), name of employee (if known), salary, time to be
spent on this program (hours or number of months assigned to this program, etc. Explain how the salary rate for
each position was determined. If salaries are expected to increase during the program year, indicate the percentage
increases for each position and justify the percent of the salary increase.
IN —KIND Jeanene Fowler- Program Operations Administration and Program Director (MCDPH)
for FindHelpPhx 4 hours/week (approximate) Weekly supervision, meets with community
partners for collaborations, co-writes grants and quarterly reports
Adrienne Decker Delgado- Lead Social Worker Program Manager (MCDPH) for FindHelpPhx
40 hours/week
FTE: 1.0
Salary: $57,741
Manages website (edits, additions, and deletions of services), answers emails from website
users, distributes promotional cards, outreach and marketing; schedules and leads community
presentations to a variety of parent, professional, and other interested groups; participates in
four workgroups/networking groups; organizes and leads focus groups yearly to determine
website improvements for ease of use; analyzes website analytics in order to target marketing
efforts, understand dominant user needs, and focus on areas of Maricopa County with lower
website use who are in need of more area outreach; produces quarterly and grant reports.
Employee Related Expenses: Include a benefit percentage and what expenses make up employee benefit costs.
Indicate any special rates for part-time employees, if applicable. Explain how the benefits for each position were
determined. If using a fringe benefit rate, explain how this percentage is justified or approved by your
agency/organization.
Program Manager, Adrienne Decker Delgado, Total ERE expenses are $23,087
Fringe benefits are calculated at 19.45% of salary for a cost of $11,231 for Medicare, Social Security, Worker's
Compensation, long term disability, life insurance and AZ State Retirement System. Medical, dental, vision, and
prescription drug coverage benefits are calculated @ $11,856 for 1,0 FIE for $11,856. These benefits have been
calculated using the Maricopa County projected rates for the fiscal period of July 1, 2018 —June 30, 2019.
Professional and Outside Services: If professional consultants/services costs are proposed in the budget, define how
the costs for these services were determined and the justification for the services related to the program. Explain
how all contracts will be procured.
$22,105 for ACRO temporary services: Amanda Lopez-Molina 8 hours/week October-June and
full-time during vetting season; and two part-time ACRO staff to assist with vetting.
ACRO charges $20.06 for Amanda's qualifications as a translator and community resource
specialist. Amanda earns $16.50.
GRA-MULTI-19-0967-01 Page 40 of 57

Travel: Separate in-state and out-of-state travel. Include a detailed breakdown of hotel, transportation, meal costs,
etc. Indicate the location(s) of travel, the justification for travel, how many employees will attend and how the
estimates have been determined. Applicants must use the State of Arizona Travel Policy on rates limitations for
mileage, lodging, and meals (httos://aao.az.clov/travel/welcome-ciao-travel) for both in-state and out-of-state travel.
NO out-of-state travel is budgeted.
$534 for in-state mileage, using the State of Arizona Travel Policy per-mile rates (.445 per mile),
mileage to meetings and presentations. Estimated 100 miles per month, at .445 for 44.50 per
month. $534 for the year.
Aid to Organizations or Individuals: In the event that this application represents collaboration and you will be
utilizing subcontractors (including subgrantees) to petform various components of the program, include a list of
subcontractors, programmatic work each subcontractor will perform, and how costs for each subcontractor are
determined.
N/A
Other Operating Expenses: Explain each item to be purchased, how the costs were determined and justify the need
for the items. All purchases should be made through competitive bid or using established purchasing procedures.
Items can only be categorized in the following line items: Telephones /Communications Services, Internet Access,
General Office Supplies, Food, Rent/Occupancy, Utilities, Furniture, Postage, Software (including IT supplies),
Dues/Subscriptions, Advertising, Printing/Copying, Equipment Maintenance, Professional Development (Staff
Training, Conferences, Workshops, and Training Fees for Staff), Insurance, Program Materials, Program Supplies,
Scholarships, and Program Incentives.
Rent/Occupancy- $1,894
Dues/Subscriptions - $225 for NASW Annual Membership; $1,475 will be spent for Microsoft
Azure platform services for one year.
Advertising- Advertising expenses are estimated at $2,030 Approximately $930 will be spent on
Facebook and other social media advertising. The remaining $1,100 will purchase 75,000
FindHelpPhx promotional cards.
Non-Capital Equipment: For items with a unit cost less than $5,000 and an initial estimated useful life beyond a
single year, explain each item to be purchased, how the costs were determined and justify the need for the items. All
purchases should be made through competitive bid or using established purchasing procedures. For example, items
such as computers, printers, projectors, etc. each with a unit cost less than $5,000.
N/A
Administrative/Indirect Costs: Administrative costs are general or centralized expenses of overall administration of
an agency/organization that receives grant funds and does not include particular program costs. Such costs are
generally identified with the agency/organization's overall operation and are further described in 2 CFR 220, 2 CFR
225, and 2 CFR 230.
Indirect costs are costs of an organization that are not readily assignable to a particular program but are necessary
to the operation of the organization and the performance of the program. The cost of operating and maintaining
GRA-MULTI-19-0967-01 Page 41 of 57

facilities, depreciation, and administrative salaries are examples of the types of costs that are usually treated as
indirect.
Applicants must list either Option A or Option B and provide proper justification for expenses included:
X Option A - Administrative Costs: with proper justification, applicants may include an allocation for
administrative costs for up to 10% of the total direct costs requested of the grant request. Administrative costs
may include allocable direct charges for: costs of financial, accounting, auditing, contracting or general legal
services; costs of internal evaluation, including overall management improvement costs; and costs of general
liability insurance that protects the agency/organization(s) responsible for operating a program, other than
insurance costs solely attributable to the program. Administrative costs may also include that portion of salaries
and benefits of the program's director and other administrative staff not attributable to the time spent in
support of a specific program.
10% administrative cost covers accounting, procurement, rent, liability insurance, and auditing costs by
Maricopa County.
71
Authorized Signature -- ; 011. ..y , Date
GRA-MULTI-19-0967-01 Page 42 of 57

(qq1
Funding Sources and Financial Controls
A. Funding Sources. In the following table, identify other funding/resources (including federal, state,
local and private funding) that the agency/organization will leverage to achieve the objectives of the
proposed program. First Things First (FTF) funding can be used to enhance or expand the program
funded by these additional funds, but FTF funding cannot supplant or be used to replace any existing
state or federal funding for early childhood development and health programs.
Type of Funding (federal,
state, local, private) and Brief Description of How the Funding Helps Achieve the
Amount
Agency/Organization Program Objectives
Received From:
B. Financial Controls.
Grantees will be expected to follow generally accepted accounting principles and be consistent with
policies, regulations, and procedures that apply uniformly to all costs charged and expended by their
agency/organization - across all funding sources.
Describe the financial controls and accountability measures the agency/organization will employ for
the use of FTF funding for the proposed program.
MCDPH has extensive experience in oversight of large grants including state, federal and
private grants with support from dedicated personnel in both Finance and Grants/Contracts
units. Both units provide FindHelpPhx with technical support for grant administration, financial
and programmatic compliance and oversite. The units work extensively with other County
departments involved in financial and contract management, such as Office of Management
and Budget, Procurement, and County Finance, to ensure accountability for expenditures in
relationship to successful grant projects. To meet reporting requirements, all FTF funds are
tracked separately from other grant funding. Ad
At the current time, the Find HelpPhx budget is reviewed bi-monthly by the MCDPH accountant
(Andrew Allen) and FHP Program Manager Adrienne Decker Delgado. Yearly budgets are
reviewed by MCDPH administrative accountant (Scott Pitcairn). Yearly internal audits are
conducted by the Maricopa County Audit Department.
z7
Authorized Signature (Ap- Date
GRA-MULTI-19-0967-01 Page 43 of 57

Attachment G - Program Evaluation Information
Program Evaluation
An evaluation study is a project that is conducted in order to answer questions about the services you
provide. There are several types of evaluations that can be conducted, including the following that are
most relevant in relation to program implementation:
• Process/implementation evaluation: Determines whether program activities have been
implemented as intended. This type of evaluation examines if the program is implemented with
fidelity.
• Outcome/effectiveness evaluation: Measures program effects in the target population by
assessing the progress in the outcomes or outcome objectives, which the program is supposed to
achieve. This type of evaluation examines if the program is achieving these intended
outcome(s).
Refer to the Types of Evaluation brochure created by the Centers for Disease Control and Prevention (CDC)
for additional information on program evaluations:
https://www.cdc.gov/std/Program/pupestd/Types%200f%20Evaluation.pdf
The following questions are about whether your organization has or is planning to conduct an
evaluation study (with or without funding from First Things First).
A. Has an evaluation study been conducted on your program? (e.g., process evaluation, outcome or
impact evaluation study)? 0 Yes x No
If Yes, include:
- One (1) copy of the evaluation report (if available) with your agreement.
- A brief synopsis of the study's specific aims and results:
B. Are you planning on having an evaluation study conducted on the program proposed in this
agreement? 0 Yes X No
If YES, please go to C. If No, stop here.
C. Will FTF funds be utilized to conduct the evaluation study?
o Yes (Yes, funds are budgeted in the line-item budget and budget narrative for an evaluation study.)
X No (No, we will be using other sources of funding for an evaluation study)
If YES, provide detailed responses to each of the following items:
If No, stop here.
GRA-MULTI-19-0967-01 Page 44 of 57

1. Purpose, Intended Outcomes, and Research Questions
2. Methodology and Design
3. Proposed Timeline and Party Responsible (e.g., external vendor/contractor or grant partner
program staff) to carry out the work
4. Intended Use of Findings and Dissemination Plan
* If FTF funds are being requested for an evaluation study, the study will need approval by FTF's Research and
Evaluation team prior to implementation. Specifically, the applicant will be required to provide FTF with a detailed
summary of the work proposed (Refer to the Ownership of Intellectual Property section under the Grant Terms and
Conditions in this RFGA.) In those instances when the evaluation proposal is in its preliminary stages and therefore
lacks sufficient detail at the time of submission (e.g., Applicant is planning to get a vendor to determine the
method and design etc.), the grant partner will be required to submit a detailed study proposal when it becomes
available. This study proposal is subject to approval by FTF's Research and Evaluation division.
** If the data collection requirements or proposed evaluation will include data from a tribal community (e.g., data
gathering in tribal lands), appropriate tribal approvals must be in place prior to commencing data collection. In
instances when tribal data approvals are necessary, FTF's Research and Evaluation and Tribal Affairs divisions will
work with the grant partner to secure approvals from the tribe(s). (Refer to the Tribal Data Policy and the
Ownership of Intellectual Property sections under the Grant Terms and Conditions in this RFGA).
In instances when data gathering occurs in tribal lands, the applicant shall address how they will ensure a
culturally appropriate methodology (e.g., in- person interviews), and culturally responsive interaction with
participants and other stakeholders.
GRA-MULT1-19-0967-01 Page 45 of 57

Exhibit A — Overview o f Fi rstThings ngs F irst
First Things First is one of the critical partners in creating a family-centered, comprehensive,
collaborative and high-quality early childhood system that supports the development, health and
early education of all Arizona's children birth to age five. First Things First partners with families
and communities to help kids have the positive, nurturing experiences they need to arrive at
school ready to succeed.
First Things First is designed to meet the diverse needs of children and families in Arizona
communities. The statewide First Things First Board and Regional Partnership Councils in local
communities across the state share the responsibility of ensuring that early childhood funds are
spent on strategies that will result in improved development, health and education outcomes for
young children.
Local Regional Partnership Councils are comprised of community volunteers, with each member
representing a specific segment of the community that has a role in ensuring that Arizona's
children grow up to be ready for school and set for life: parents, leaders of faith communities,
tribal representatives, educators, health professionals, business leaders and philanthropists.
First Things First Strategic Direction
First Things First's commitment to young children means more than only funding programs and
services. It means having a shared vision about what being prepared for kindergarten actually
means. The strategic direction approved by the First Things First Board identifies twelve priority
system roles to be addressed by First Things First and are the following:
1. Early Care and Education System Development and Implementation —comprehensive
early care and education system that is aligned both across the spectrum of settings
and with the full continuum of the educational system.
2. Quality Early Care and Education Standards, Curriculum and Assessment — quality
standards for early childhood care and education programs, curricula and assessments.
3. Quality, Access and Affordability of Regulated Early Care and Education Settings —
increase availability of access to high quality, regulated, culturally responsive,
affordable early care and education programs.
4. Access to Quality Health Care Coverage and Services — increase access to high quality
health care services and affordable health care coverage for children and their families.
5. Early Screening and Intervention — increase awareness of and access to a continuum of
information, support and services for families and their children who have/are at risk of
having developmental, physical and/or mental health issues.
6. Information and Education for Families — dissemination of high quality, diverse, and
relevant information and education on the importance of the early years, child
development, health, early education and related resources for families, providers,
partners, and the public.
7. Supports and Services for Families — development, enhancement and sustainability of
a variety of high quality, culturally responsive and affordable services, supports and
community resources for young children and their families.
GRA-MULTI-19-0967-01 Page 46 of 57

8. Professional Development System and Recruitment and Retention of Professionals in
the Early Childhood System — development and enhancement of an early childhood
professional development system that addresses availability, accessibility, affordability,
quality and articulation; and recruitment, adequate compensation and retention of
high quality, culturally diverse early childhood providers.
9. Early Childhood System Leadership — high quality, child and family centered,
coordinated, integrated and comprehensive early childhood system that includes
clearly defined roles and responsibilities.
10. Coordinated Use of Early Childhood System Data and Evaluation — define and carry
out roles related to collecting, analyzing and reporting data; and utilize data to design,
develop, plan and evaluate the early childhood system; and provide leadership in the
evaluation of the early childhood system and collaborate with partners to utilize the
results to foster continuous improvement of the system.
11. Building Public Awareness and Support — increase public awareness of and support for
early childhood development, health and early education among partners, public
officials, policymakers and the public.
12. Early Childhood System Funding — secure, coordinate and advocate for resources
required to develop and sustain the early childhood system.
The strategies funded by First Things First work collectively to develop a comprehensive system
across the state and regionally to address the priority system roles, specific goals associated with
them and system measures of success which are indicators designed to guide and measure
progress in building an effective early childhood system in Arizona. Taken collectively, they
provide a comprehensive picture of how our state is preparing its youngest children for success in
kindergarten and beyond. The First Things First Board and Regional Partnership Councils
determine the priority system roles, goals and strategies to be funded across the state and
throughout the regions assessing the challenges and building on the resources and assets in place.
Measures of Success
• #1% children demonstrating school readiness at kindergarten entry in the development
domains of social-emotional, language and literacy, cognitive and motor and physical.
• #1% of children enrolled in an early care and education program with a Quality First
rating of 3-5 stars.
• # of Institutes of higher education with degree requirements and pathways aligned
with Arizona's Workforce Knowledge and Competencies that support the movement
from high school career and technical education program to an Associate Degree and
completion of a Bachelor's Degree.
• #/% of early childhood teachers and administrators, separately, with college degree(s)
and/or relevant experience.
• # of programs offering professional development across the state to the early
childhood workforce that are aligned with the Workforce Knowledge and
Competencies.
• #/% of professionals participating in professional development across the state.
• #/% of children with health coverage.
• #1% of children receiving at least six well child visits within the first 15 months of life.
GRA-MULTI-19-0967-01 Page 47 of 57

• #1% of children age 19-35 months who are immunized.
• #/% of children age 5 with untreated tooth decay.
• #/% of children age 9 months to 5 years who received a standardized screening for
developmental or behavioral problems.
• % of families who report they are competent and confident about their ability to
support their child's safety, health literacy and well-being.
Scope of Work
Statement of Need
The East Maricopa, Phoenix North, Phoenix South, Northwest Maricopa, Southeast Maricopa, and
Southwest Maricopa Regional Partnership Councils are responding to a need to maintain and
improve access to services and resources for young children and their families who reside in
Maricopa County. Data collected through surveys and community meetings has demonstrated
that there is limited knowledge around the availability of programs and services for families with
children ages 0-5. There is great need for web-based information, which includes relevant and
reliable resources, that supports families with young children throughout Maricopa County.
Additional intent is to achieve improved coordination between the program providers, and
increase the referrals to appropriate services by providing accurate and accessible information to
family service professionals.
The vision of the regional councils is that all families in Maricopa County have access to the
resources and information they need to support their children's health, development and
education. Given the sheer volume of agencies and programs throughout Maricopa County, it can
be challenging for families, as well as professionals, to become aware of and navigate the many
service options. To address this, the regional councils have supported the implementation of
FindHelpPhoenix (FindHelpPhx.org) and its Spanish partner site EncuentraAyudaPhx.org .
Description of Strategy
In the Maricopa and Phoenix regions, First Things First continues to address the needs of families.
The Regional Partnership Councils have chosen to provide funding to support a Service
Coordination strategy. Service Coordination is a system-level intervention that supports timely and
efficient access to services provided by public and private service providers in the community. The
primary objectives of service coordination are to:
• Reduce duplication and increase access to services
• Improve service delivery timeframes
• Establish pathways and mechanisms for exchange of service delivery information and
data
• Engage in service planning and assessment of service delivery that assures that services
are provided in a collaborative manner that promotes flexibility, fosters positive
engagement among providers, and provides consistent information to family members
and the community.
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More information on the Service Coordination Strategy may be found in the Service Coordination
Standards of Practice. A link to that document is provided in the Guidance Materials section of
this Agreement.
The intent of this contract is to promote increased service coordination through the provision of
funding to support the FindHelpPhoenix (FindHelpPhx.org/EncuentraAyudaPhx.org) website, an
online resource directory of support and services targeting families with children 0-5 years of age,
owned and operated by the Maricopa County Department of Public Health. In implementation of
the website, Maricopa County Department of Public Health (MCDPH) will achieve the
aforementioned primary objectives through website maintenance, website promotion,
partnership development, and fund development.
To achieve the intent of this contract, MCDPH (grantee) will be responsible for the management
and maintenance of the FindHelpPhoenix (FindHelpPhx.org/ EncuentraAyudaPhx.org ) website as
an easy-to-use, bilingual, online, resource guide for residents of Maricopa County. Website
maintenance will include ensuring that the website content is comprehensive, accurate, and
relevant to families with children 0-5 years of age and the organizations that provide support and
services to those families. Grantee will ensure that FindHelpPhoenix is staffed with personnel who
are trained and/or knowledgeable on early childhood issues, access to care issues, community
resources, and the needs of families with children 0-5 years of age. Grantee will work to ensure
that information and data provided on the website is reflective and inclusive of the multitude of
communities throughout Maricopa County. In addition, Grantee will ensure that information is
updated timely and is accurate and appropriate to meet the diverse needs of the target
population. Data and information on the website is to be verified and updated annually, at
minimum. Finally, Grantee will ensure that the website design and coding is both aesthetically
appealing and appropriate to meet the demand of users. This includes, but is not limited to:
content is well organized, design is visually pleasing, site is easy to navigate, website is mobile
friendly, website works in multiple browsers, website host has capacity to meet user demands,
and website is updated and/or redesigned as needed to ensure relevancy and alignment with
emerging technologies.
Areas of Focus:
• Increase parent and professional awareness with accurate, current and relevant
information and resources that are accessed and available through a website, which is
accessible on desktop, laptop, mobile/phone and tablet devices.
• Conduct outreach and provide information and website training to community partners to
ensure that they, and the parents/caregivers served, have access to information, activities
and available services.
• Coordinate across system partners to disseminate information and connect
parent/caregivers to information, resources and services; including coordination with
others providing online or resource assistance to families with young children.
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• Develop and begin to execute a sustainability/business plan for FindHelpPhoenix within
first 12-month period, a plan that leads away from FTF being the primary or majority
funder of FindHelpPhoenix.
Fundamental to success of the FindHelpPhoenix (FindHelpPhx.org/EncuentraAyudaPhx.org)
website is continued marketing and outreach to users and programs. Grantee will be charged with
outreach to parents and families that live or work within Maricopa County, as well as community
organizations providing supports and services to those families. Grantee will attend Family
Resource Network meetings, First Things First grant partner and or council meetings, or other
stakeholder meetings to provide updates and training. Outreach materials and messaging will be
developed and distributed in order to meet this objective. Grantee will ensure that all marketing
materials adhere to the Grantee Protocols as outlined in the First Things First Communications
Toolkit. The grantee shall consult with First Things First in the planning of public
awareness/marketing strategies, such as websites, advertising, media campaigns or materials
related to the programs or services funded under this Grant Agreement.
Grantee will utilize user feedback for quality improvement. MCDPH may seek feedback and use
meeting opportunities, along with surveys, to gather information to improve the site. Grantee is
encouraged to develop and communicate on a formal, annual plan for stakeholder input and
quality improvement activities.
Grantee will track use of the website, provide reporting on use of site and deliver outreach with
goal to maintain and increase users of the site. Grantee will provide First Things First with
quarterly narrative reports that include Google analytics and summary comments on data (such as
the number of people accessing the site, locations, demographics, patterns of use) and a summary
of marketing and outreach activities conducted.
Under this contract, Grantee is expected to seek out opportunities for increased collaborations
and partnership development that result in changes such as: the enhancement of the website,
increased utilization of website, reduction in the duplication of efforts, increased access to
services, and the exchange of information and data. Potential collaborations include, but are not
limited to:
• partnering with community organizations that provide online resource directories (e.g.
Community Information and Referral, Strong Families AZ, Healthy Teeth AZ, First Things
First/Quality First, etc.) for the purposes of exchanging information and data, reducing
duplication of efforts;
• collaborating with health and human service alliances/collaboratives for co-branding and
marketing to increase utilization of website;
• and/or collaborating with stakeholders to enhance the website and to ensure that the
resources and services identified on the site address the needs of the target audience.
Finally, First Things First recognizes that this project can only be successful if long-term
sustainability planning is part of the process. Under this contract, grantee will be responsible for
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the development of a long-term sustainability plan that identifies how grantee will ensure
continuation and growth of the project. The sustainability plan should be realistic and obtainable.
The plan must include approaches to address: the true operational costs (time, technology, and
talent) required to sustain or grow FindHelpPhx. The plan will also include budgeting and fund
development (which may include solicitation of financial support from other entities) to
demonstrate that the project will be sustainable should First Things First funding decrease or no
longer be available.
Applicable Priority System Roles and Goals
Grant partners implementing this strategy will work collectively with First Things First to address
the priority system role and goal below:
Priority System Role
Supports and Services for Families — development, enhancement and sustainability of a
variety of high quality, culturally responsive and affordable services, supports and
community resources for young children and their families.
Goal
To increase the availability of and access to high quality family support services for families
with young children.
Applicable Measures of Success
Grant partners implementing this strategy will work collectively with First Things First to address
the measures of success below:
• % of families who report they are competent and confident about their ability to
support their child's safety, health literacy and well-being.
Target Population and Geographic Area to Serve
The target population for this grant includes families of children ages 0-5, and the programs and
agencies working to serve those families within the six regions funding this grant, covering the
geography of Maricopa County. A map of the identified geographic areas can be found at:
http://www.firstthingsfirst.orgiregions/find-your-region
Units of Service and FTF Data Requirements
First Things First (FTF) requires grant partners to submit program service data on a regular basis.
This includes Unit(s) of Service information and ongoing program implementation data (quarterly
quantitative report and narrative report). Beginning in State Fiscal Year (SFY) 2019, and for specific
strategies, FTF will begin to gather participant-level demographic information and programmatic
outcome data to inform FTF's reach and strategy impact.
Units of Service
A Unit of Service is FTF's designated indicator of performance specific to each FTF strategy. It is
composed of a unit of measure and a number. A Unit of Service can be a target population and/or
a service or product that a grant partner is expected to serve during the year as part of their
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contract. In an FTF contract, the following types of Service Units are considered:
1. Target Service Unit(s): The Regional Partnership Council targets a population and/or a
service or product to be served or delivered during a state fiscal year (SFY) based on the
total funds available (i.e., the grant award amount) for that strategy.
Service Coordination — Find HelpPhx.org
There are no Target Service Units identified for this Service Coordination Strategy.
2. Contracted Service Unit(s) (CSU):
Specific CSUs do not apply to this grant; however, as part of the quarterly narrative report
submission the Grantee is asked to submit data on actual use, and services included in the
website, and other programmatic and grant implementation provided during the quarter.
This data is used to monitor progress toward implementation of this grant.
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Exhibit B lihks to Guidance Materials
Guidance Materials
The following documents can be accessed on the First Things First website,
http://www.firstthingsfirst.org/grants/strategy-toolkiticoordination by selecting the "View" button next to
the Service Coordination strategy. If there is difficulty in accessing any of the documents, email the name
of the document and the Agreement number to grants@azftf.gov for assistance.
A. Standards of Practice
• Service Coordination Standards of Practice
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Exhibit C
Data Security, Submission and Suppression Guidelines and Requirements for
Collaborators
Background
The purpose of the Arizona Early Childhood Development and Health Board (First Things First - FTF) is to aid
in the creation of a system that offers opportunities and support for families and communities in the
development of all children, so they can grow up healthy and ready to succeed. Our work is accountable
and transparent to decision-makers and the citizens of Arizona. Collaboration and direct funding of
grantees to undertake work on behalf of the children and families of Arizona is fundamental to the purpose
and mission of FTF. Submission and reporting of data related to funded work is an important part of
ensuring accountability and maximum positive impact for young children.
Scope
This Data Security, Submission and Suppression Guidelines and Requirements for Collaborators pertains to
data collected by or shared with a grantee, governmental entity, or vendor ("collaborator") while assisting
with an FTF needs and assets report, conducting an FTF-funded program or service, or performing research
services on behalf of FTF.
Data Security Policy
Collaborators must ensure that the data is maintained in a secure manner. Collaborator data is likely to
contain highly sensitive information on individuals, their education and their health. Therefore, all
collaborators must have a data security policy in force that identifies how the organization ensures that
data is protected in all its forms, during all phases of its life cycle, from inappropriate access, use,
modification, disclosure, or destruction. FTF has the right to review and request changes to a collaborator's
policy. All collaborators subject to HIPAA, FERPA, tribal law, or other data regulation are required to
comply with those laws.
Data Classification
FTF classifies data by three levels;
• Public data
• Limited distribution data
• Confidential data
Public data is data that is readily available in the public sphere, such as websites, publications, or other
widely used sources. Public data includes both data published by FTF (e.g., needs and assets reports and
impact reports) and data that has been officially released by an organization and is able to be located and
verified by any interested party utilizing the complete citation (e.g., census data). Public data also includes
aggregated data, except where the aggregated data constitutes limited distribution data.
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Limited distribution data is aggregated data that does not identify individuals, but which may be of
sufficiently small cell size that its dissemination poses a reasonable risk to the anonymity of any individual.
Limited distribution data may be subject to HIPAA, FERPA, tribal law, or other data regulation.
Confidential data is non-public data that identifies individuals or is governed by agreements or laws that
limit its viewing, analysis, or dissemination. Confidential data may also include confidential business
information. Confidential data may be subject to HIPAA, FERPA, tribal law, or other data regulation.
Data Submission to FTF
FTF wants to ensure that resources allocated have maximum impact for the benefit of children and
families. To ensure this accountability, FTF has established data reporting requirements for collaborators.
All collaborators will regularly submit reports as identified in their contract with FTF.
Collaborators Conducting an FTF-Funded Program or Service
Collaborators may submit public data and limited distribution data to FTF through the FTF Partner Grant
Management System (PGMS). Subsequent to the award of a contract, FTF will provide the collaborator
with general training on login and navigation within PGMS. With this login, the collaborator will be able to
manage its contract information. FTF will also provide additional training on strategy-specific data
submission requirements. Because PGMS is located in a secure extranet environment, collaborators using
PGMS for data submission are not required to undertake additional security measures related to their data
submission above those identified in the general and strategy-specific data submission orientations
(password and login security, guidelines for upload of narrative and other reports).
Collaborators submitting public data, limited distribution data and/or confidential data may submit their
data, with an agreement between the collaborator and FTF, through an established secure web service or
FTP (File Transfer Protocol) site via the Internet, rather than a PGMS web-based entry form. Collaborators
that submit data through the secure web service must submit data within the established data structures
and format, follow all login procedures, submit a formal data change request form if needed, and ensure
that confidential data may not be intercepted or viewed at any time by parties other than the collaborator
and FTF. Additionally, collaborators must ensure that throughout the reporting and submission process
that the data is secured and that any confidential data is encrypted and/or de-identified.
Collaborators Assisting with a Needs and Assets Report or Performing Research Services on
Behalf of FTF
Collaborators usually submit their data to FTF through an established secure web service or FTP (File
Transfer Protocol) site. Collaborators must follow the more specific data submission requirements in their
contracts with FTF. To the extent a contract does not provide more specific submission requirements,
collaborators must seek and receive approval of their data submission method from FTF.
All Collaborators
All collaborators must be prepared for FTF review of client-level data (e.g., child-level, professional-level, or
early care and education provider-level) during on-site visits. Additionally, FTF data reporting requirements
may include submission of client-level data. Collaborators agree to allow FTF to access such data. Should
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the data be subject to HIPAA, collaborators agree to enter into FTF's HIPAA Business Associate or Data Use
Agreement as appropriate.
Beneficiary Permission for FTF Review
When a collaborator plans to obtain first-hand data from an individual, such as when conducting a
program, providing a service, or conducting in-person research, the collaborator must inform the individual
of FTF's reporting requirements. For instance, if the collaborator uses an enrollment form, the form should
include the following statement: "I grant permission to [collaborator's name] to release my background,
service, and impact related information to the Arizona Early Childhood Development and Health Board,
also known as First Things First, which is funding this program or service." The collaborator warrants to FTF
that prior to entering into the Agreement for FTF funding it has appropriately enquired and satisfied itself
that it has the ability and authority comply with the requirements of this section.
Data Suppression Guidelines for Publications
Confidential and limited distribution data must not appear in publications. When a publication includes
aggregate data, any limited distributed data must be suppressed. The statistical cutoff procedures help
ensure that aggregated data does not put at risk the anonymity of any individual. FTF's intent is to avoid
the possibility of inadvertently reporting personally identifiable information.
For data related to social service and early education programming, limited distribution data refers to
counts of fewer than ten, excluding counts of zero (i.e., all counts of one through nine). Examples of social
service and early education programming include the number of children served in TANF, AzMerit scores,
and the number of children served with an IEP.
For data related to health or developmental delay, limited distribution data refers to counts of fewer than
six, excluding counts of zero (i.e., all counts of one through five). Examples of health or developmental
delay include the number of children without health insurance and the number of newborns admitted to
an ICU.
Third-Party Sharing
Collaborators must not share collected data with individuals or parties other than FTF or the collaborator's
contractor approved by FTF (see Collaborator Contractors section) or use the collected data for a non-FTF
purpose without the prior written consent of FTF, except as follows. A collaborator that is an affiliate of an
evidence-based model may share data with the organization that oversees the model as required by that
organization. A collaborator providing a program or service under a grant from an entity other than FTF,
such as the federal government, may share data with the other funding entity directly tied to that funding
grant. Notwithstanding the foregoing, no data collected from tribal lands may be shared or used with any
third-party without the appropriate tribal approvals and no data may be shared or used in violation of law.
Collaborator Contractors
All collaborators must contractually require any contractor used by them to assist with the collection,
maintenance, submission, analysis or publication of data to comply with these Data Security, Submission
and Suppression Guidelines and Requirements for Collaborators. In addition, collaborators must obtain
advance written approval from FTF before using a contractor for any of these purposes.
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Tribal Data
FTF recognizes Arizona tribes as sovereign nations that have the right to regulate research and data
collection on their tribal lands. To this end, FTF is committed to obtaining all appropriate tribal approvals
for data collection, analysis and reporting. Accordingly, collaborators must only collect, use and share data
from tribal land with appropriate tribal approvals, which approval may require participation in cultural
education and community orientation classes, and in accordance, as applicable, with FTF's Tribal Data
Policy.
In the case of collaborators conducting an FTF-funded program or service, collaborators are responsible for
obtaining the appropriate tribal approvals unless FTF notifies a collaborator in writing that FTF has already
obtained the approvals. FTF Regional Directors and Tribal Affairs staff can provide support to collaborators
in identifying and navigating each tribe's process and protocols.
In the case of collaborators assisting with a needs and assets report or performing research services on
behalf of FTF, FTF staff will take the lead in securing appropriate tribal approvals for data collection.
Collaborators need to assist FTF in this process as requested by FTF, which includes providing information
and documentation requested by a tribe. Collaborators must not begin collecting data before necessary
tribal approvals are obtained.
Connpliance
The collaborator acknowledges that failure to comply with any requirement of these Data Security,
Submission and Suppression Guidelines and Requirements for Collaborators constitutes a material breach
of the Agreement.
FTF's own Data Security Policy & Procedures and Tribal Data Policy may be viewed on the FTF website at
http://www.firstthingsfirst.org/grants/grantee-reso u rces.
Revised December 2017
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