P-50321 EXHIBIT C RE LIC WITH AZCEND.PDF

OPERATIONS AGREEMENT AND LICENSE
Contract No. 2017-5501-0708
THIS OPERATIONS AGREEMENT AND LICENSE ("Contract") is entered into thiso2ht •
day of September, 2017, by and between the Town of Gilbert, Maricopa County, Arizona
("Gilbert") and AZCEND, an Arizona non-profit organization ("Contractor") for facility
operations purposes.
RECITALS
A. WHEREAS, On June 22, 2017, Gilbert solicited request for qualifications from 501(c)(3)
organizations to operate Gilbert's Page Park Center located at 120 N Oak Street, Gilbert,
Arizona ("Premises") for the purposes of coordinating, maintaining, and operating
CDBG-eligible and other activities with a focus on serving low and moderate income
Gilbert residents ("Project");
B. WHEREAS, Gilbert selected the Contractor, a 501(c) (3) organization, based on its: (i)
experience in providing activities to low and moderate income individuals and families in
Gilbert; (ii) ability to work with municipal and regulatory entities; (iii) understanding of
the human service needs in Gilbert; and (iv) proficiency in fundraising and developing
community partnerships;
C. WHEREAS, Contractor desires to operate Gilbert's Page Park Center to benefit low and
moderate income Gilbert residents; and
D. WHEREAS, Gilbert and Contractor do hereby mutually agree to the following:
AGREEMENT
1. WORK OPERATOR RESPONSIBILITIES. In consideration of the mutual promises
contained in this Contract, Gilbert engages the Contractor to operate Gilbert's Page Park Center
as set forth, in this Section and, accordance with all the terms and conditions contained in this
Contract.
1.1 Scope of Operator Responsibilities. The Contractor shall do, perform and carry
out in a satisfactory and proper manner, as determined by Gilbert, the operation of
Gilbert's Page Park Center as set forth in this Contract, including Exhibits A through
Exhibit F, attached hereto and incorporated herein by this reference, which includes the
specific scope of work particularly set forth in Exhibit A and the Responsibilities set forth
herein ("Work"). In the event of a conflict between the information contained in this
Contract and any Exhibit, this Contract shall govern.
1.2 Contractor Responsibilities.
1.2.1 Contractor hereby agrees that the documents and reports prepared by
Contractor will fulfill the purposes of the Contract, shall meet all applicable code
requirements and shall comply with applicable laws and regulations. In addition,
and not as a limitation on the foregoing, such documents and reports prepared by
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Contractor shall be prepared in accordance with professional standards, as
applicable. Any review or approval of said documents and reports does not
diminish these requirements.
1.2.2 Contractor shall tour the Premises and become familiar with existing
conditions, including utilities, prior to commencing the Work and notify Gilbert
of any constraints associated with the Premises.
1.2.3 Contractor shall procure and maintain during the course of this Contract
insurance coverage required by this Contract.
1.2.4 Contractor shall designate a Contractor Representative and all
communications shall be directed to this individual. Key Contractor Personnel
are set forth in Exhibit B. Prior to changing such designation, Contractor shall
first obtain the approval of Gilbert.
1.2.5 Contractor may subcontract Work under this Contract with Gilbert's prior
written approval, but only after the execution of a separate use agreement that is
signed by Contractor, subcontractor, and the Town Manager after review by the
Town Attorney. The separate use agreement shall be prepared by the Town
Attorney. A sample use agreement form is attached hereto as Exhibit C, and in no
way shall the Town Attorney be required to use said sample form. The Town
Attorney shall have the discretion to include different and/or more restrictive
terms, conditions, requirements, and restrictions in the use agreement, based on
the nature of subcontractor work and other factors.
1.2.6 Contractor shall obtain its own legal, insurance and financial advice
regarding Contractor's legal, insurance and financial obligations under this
Contract.
1.2.7 Contractor shall coordinate its activities with Gilbert's Representative and
submit its reports to Gilbert's Representative.
1.2.8 Contractor, at its sole cost and expense, shall provide and insure under the
requisite laws and regulations all labor, materials, equipment, internet service,
phone service, computers for public use, and transportation, and other facilities
and Work necessary for the proper execution and completion of the Work.
Contractor shall provide and pay for and insure all equipment necessary for the
Work.
1.2.9 Contractor shall obtain and pay for all business registrations, licenses,
permits, governmental inspections and governmental fees necessary and
customarily required for the proper execution and completion of Work.
Contractor shall pay all applicable taxes. Contractor shall give all notices and
comply with all laws, ordinances, rules, regulations and lawful orders of any
public authority bearing on the performance of the Work.
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1.2.10 Town currently contracts with an alarm company for security of Premises;
however, Contractor shall have the option to install and maintain at its sole cost
and expense additional building and operational security for the Premises subject
to the Town's rights to access and use the Premises at any time.
1.2.11 Contractor shall repair and replace at its sole cost and expense the
following items for normal wear and tear: Interior paint, carpeting, wall
coverings; Interior lighting (light bulbs); any added interior security systems and
related monitoring; and Computer/Telephone systems. Gilbert shall retain its
right to access to Premises for maintenance inspections.
1.2.12 Contractor shall make no alterations or improvements to the operational,
HVAC mechanical and fire suppression systems without having first informed
Gilbert. Minor, routine, non-structural modification of space by Contractor is
permissible without informing Gilbert, provided it is done in accordance with
local ordinances, codes, and regulations covering such modifications including,
but not limited to, the Americans with Disabilities Act (ADA). Any alteration or
improvement commenced by Contractor shall be completed expeditiously and in
compliance with all laws, rules, and regulations or any governmental authorities
having jurisdiction over the Premises. The Premises shall be kept free and clear
from any and all mechanics' and materialmen's liens, claims and charges. Each
party shall indemnify and hold the other party harmless from any and all cost,
expenses, claims, liens, or demands, including reasonable attorney's fees,
(collectively "costs") arising out of or by virtue of any nonpayment of any
obligations incurred by either party for costs of alterations and improvements
except as to such costs assumed by the other party, or costs attributable to the
negligence, waste or other tottious act of the other party. This Contract and the
respective interests of Gilbert and the Contractor hereunder shall not be
subordinated or subject to any encumbrances which may be required for any loans
obtained by Contractor to finance the costs and expense of Contractor.
1.2.13 The personal property of Contractor not affixed to the Premises shall
remain the property of Contractor and may be removed by Contractor at any time
or upon expiration or termination of this Contract and accompanying License.
Contractor's insurance shall cover any loss or damage to Contractor's personal
property.
1.2.14 Contractor shall not inscribe or affix any sign, lettering or design on the
exterior of the Premises or building, without Gilbert's prior written consent and in
compliance with the Town of Gilbert Land Development Code. Any signs not in
conformity with this License shall be immediately removed by Contractor.
1.2.15 Gilbert shall have the right to access any books, documents, papers or
other records which are pertinent to compliance with this Contract. Gilbert shall
have the use of data and reports resulting from a Contract without additional cost
or other restriction except as may be established by law or applicable regulation.
Each party shall supply to the other party, upon request, any available information
that is relevant to this Contract and to the performance thereunder.
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1.3 Contract Term; Renewal. The Contract commences upon execution of the
Contract and continues through September 36 , 2027 unless earlier terminated or
extended as provided herein ("Term"). The Contract may be renewed for up to two (2)
additional 10-year terms upon mutual written agreement of the parties and approval by
the Gilbert Council. The Schedule of Work is set forth in Exhibit D. If this Contract is
renewed, a new Schedule of Work shall be mutually agreed upon.
2. LICENSE TO USE PREMISES. In exchange for complete and satisfactory completion
of Work rendered by Contractor and subject to the limitations in this Contract, Gilbert grants
Contractor a revocable, non-exclusive right to use the Premise for the Term of this Contract
("License").
This Contract, including the License, shall not be construed as a lease, sublease, rental agreement
or easement. The Town reserves its right to enter Premises for any lawful purpose. Denying
lawful entry to Town shall constitute a material breach of the Contract. Without limiting the
generality of the forgoing, Gilbert and any furnisher of utilities and other services shall continue
to have the right, at their own cost, to maintain, repair, and replace at their own cost for normal
wear and tear Premises, including the following improvements and equipment:
• Roof
• Electrical distribution systems
• Concrete foundations and floors
O Heating, ventilating, and air conditioning system
o Plumbing system
• Life/safety systems (fire alarm and sprinkler systems)
• Exterior paint
Gilbert shall continue to pay for the reasonable cost of utilities (electric, gas, water, sewer), trash
collection, pest control, and termite inspection and treatment, Premise and grounds maintenance
(bathrooms, landscaping, walkways and parking), and basic security measures. Except for the
payment obligations contained in this Section and any grant funding that may be awarded to
Contractor, Gilbert shall not pay for any costs or amounts associated with Contractor's use of
Premises or Work. Contractor may apply for relevant grant funding to assist in defraying costs
associated with Premises and this Contract.
3. TAXES. Contractor will be responsible for and shall pay all sales, consumer, use, and
other taxes. When equipment, materials or Work generally taxable to the Contractor are eligible
for a tax exemption, credit or deduction due to the nature of the item, at Contractor's request,
Gilbert will assist Contractor in applying for and obtaining the same.
4. CHANGES TO THE SCOPE OF WORK Gilbert may, at any time, and by written
change order, make changes in the Work to be performed under this Contract.
5. EMERGENCY RESPONSE.
5.1 Response. Gilbert is an emergency response organization. Contractor Work or
supplies may be required in case of an emergency involving a sudden, immediate threat
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of danger to the public health, welfare or property in Gilbert ("local emergency") or in
the case where the Mayor of Gilbert, the mayor or governing body of another
municipality in Maricopa County, the Maricopa County Board of Supervisors, the State,
or the President of the U.S. has declared an emergency ("State of Emergency"). In the
event of a local emergency or State of Emergency, Gilbert may require Contractor to
provide Work or supplies as rapidly as possible and to such locations as directed by
Gilbert when necessary to protect the public health and welfare and/or property.
Contractor shall not be required to respond to the extent response is not feasible due to
Acts of God or other factors beyond its control.
5.2 Emergency Contact. Contractor shall provide the designated Gilbert Emergency
Management Coordinator at (480) 503-6333 and the designated Gilbert representative
with a contact point (name, cell phone number, e-mail and facsimile number) who can be
reached on a 24 hour/7 days a week basis so that effective response can be initiated.
Contractor's contact person(s) must be able to communicate with Gilbert within one (1)
hour from the time the contact person is telephoned by Gilbert.
6. INSURANCE REPRESENTATIONS AND REQUIREMENTS
6.1 General. Contractor agrees to comply with all Gilbert ordinances and state and
federal laws and regulations. Without limiting any obligations or liabilities of Contractor,
Contractor shall purchase and maintain, at its own expense, hereinafter stipulated
minimum insurance with insurance companies duly licensed by the State of Arizona
(admitted insurer) with an AM Best, Inc. rating of A-7 or above or an equivalent
qualified unlicensed insurer by the State of Arizona (non-admitted insurer) with policies
and forms satisfactory to Gilbert. Failure to maintain insurance as specified may result in
termination of this Contract at Gilbert's option.
6.2 No Representation of Coverage Adequacy. By requiring insurance herein, Gilbert
does not represent that coverage and limits will be adequate to protect Contractor.
Gilbert reserves the right to review any and all of the insurance policies and/or
endorsements cited in this Contract, but has no obligation to do so. Failure to demand
such evidence of full compliance with the insurance requirements set forth in this
Contract or failure to identify any insurance deficiency shall not relieve Contractor from,
nor be construed or deemed a waiver of, its obligation to maintain the required insurance
at all times during the performance of this Contract.
6.3 Additional Insured. All insurance coverage and self-insured retention or
deductible portions, except Workers' Compensation insurance and Professional Liability
insurance if applicable, shall name, to the fullest extent permitted by law for claims
arising out of the performance of this Contract, Gilbert, its agents, representative,
officers, directors, officials and employees as Additional Insured as specified under the
respective coverage sections of this Contract.
6.4 Coverage Term. All insurance required herein shall be maintained in full force
and effect until all Work required to be performed under the terms of this Contract are
satisfactorily performed, completed and formally accepted by Gilbert, unless specified
otherwise in this Contract.
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6.5 Primary Insurance. Contractor's insurance shall be primary insurance with
respect to performance of subject contract and in the protection of Gilbert as an
Additional Insured.
6.6 Claims Made. In the event any insurance policies required by this Contract are
written on a "claims made" basis, coverage shall extend, either by keeping coverage in
force or purchasing an extended reporting option, for three (3) years past completion and
acceptance of the Work evidenced by submission of annual Certificates of Insurance
citing applicable coverage is in force and contains the provisions as required herein for
the three-year period.
6.7 Waiver. All policies, including Workers' Compensation Insurance, shall contain
a waiver of rights of recovery (subrogation) against Gilbert, its agents, representative,
officials, directors, officers, and employees for any claims arising out of the Work of
Contractor. Contractor shall arrange to have such subrogation waivers incorporated into
each policy via formal written endorsement thereto.
6.8 Policy Deductibles and or Self-Insured Retentions. The policies set forth in these
requirements may provide coverage, which contain deductibles or self-insured retention
amounts. Such deductibles or self-insured retention shall not be applicable with respect to
the policy limits provided to Gilbert. Contractor shall be solely responsible for any such
deductible or self-insured retention amount. Gilbert, at its option, may require Contractor
to secure payment of such deductible or self-insured retention by a surety bond or
irrevocable and unconditional Letter of Credit.
6.9 Use of Subcontractors. If any Work under this Contract is subcontracted in any
way and subject to Section 1.2.5, Contractor shall execute a written use agreement with
Subcontractor containing the same Indemnification Clause and Insurance Requirements
set forth herein protecting Gilbert and Contractor. Contractor shall be responsible for
executing the agreement with Subcontractor and obtaining Certificates of Insurance
verifying the insurance requirements.
6.10 Evidence of Insurance. Prior to commencing any Work under this Contract,
Contractor shall furnish Gilbert with Certificate(s) of Insurance, or formal endorsements
as required by this Contract, issued by Contractor's Insurer(s) as evidence that policies
are placed with acceptable insurers as specified herein and provide the required
coverages, conditions, and limits of coverage specified in this Contract, and that such
coverage and provisions are in full force and effect. Acceptance and reliance by Gilbert
on a Certificate of Insurance shall not waive or alter in any way the insurance
requirements or obligations of this Contract. Such Certificate(s) shall identify the
Contract and be sent to Gilbert Risk Manager. If any of the above-cited policies expire
during the life of this Contract, it shall be Contractor's responsibility to forward renewal
Certificates within ten (10) days after the renewal date containing all the aforementioned
insurance provisions. Certificates shall specifically cite the following provisions:
6.10.1 Gilbert, its agents, representatives, officers, directors, officials and
employees is an Additional Insured as follows:
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a. Commercial General Liability-Under ISO Form CG 20 10 11 85 or
equivalent.
b. Auto Liability-Under ISO Form CA 20 48 or equivalent.
c. Excess Liability-Follow Form to underlying insurance.
6.10.2 Contractor's insurance shall be primary insurance as respects performance
of this Contract.
6.10.3 All policies, including Workers' Compensation, waive rights of recovery
(subrogation) against Gilbert, its agents, representatives, officers, directors,
officials and employees for any claims arising out of Work performed by
Contractor under this Contract.
6.10.4 Certificate shall cite a thirty (30) day advance notice cancellation
provision. If ACORD Certificate of Insurance form is used, the phrases in the
cancellation provision "endeavor to" and "but failure to mail such notice shall
impose no obligation or liability of any kind upon the company, its agents or
representatives" shall be deleted. Certificate forms other than ACORD form shall
have similar restrictive language deleted.
6.11 Required Coverage:
6.11.1 Commercial General Liability: Contractor shall maintain "occurrence"
from Commercial Liability Insurance with an unimpaired limit of not less than
$1,000,000 for each occurrence, $2,000,000 Products and Completed Operations
Annual Aggregate, and a $2,000,000 General Aggregate Limit. The policy shall
cover liability arising from premises, operations, independent contractors,
products-completed operations, personal injury and advertising injury. Coverage
under the policy will be at least as broad as Insurance Services Office, Inc. policy
form CG 00 010 93 or equivalent thereof, including, but not limited to, separation
of insured clause. To the fullest extent allowed by law, for claims arising out of
the performance of this Contract, Gilbert, its agents, representative, officers,
directors, officials and employees shall be cited as an Additional Insured
Endorsement form CG 20 10 11 85 or equivalent, which shall read "Who is an
Insured (Section II) is amended to include as an insured the person or
organization shown in the Schedule, but only with respect to liability arising out
of "your work" for that insured by or for you". If any Excess insurance is utilized
to fulfill the requirements of this paragraph, such Excess insurance shall be
"follow form" equal or broader in coverage scope than underlying insurance.
6.11.2 Physical Molestation and Physical Abuse. If Work involves working with
and/or caring for children/elderly and disabled persons, Contractor's insurance
policies must include coverage for "sexual molestation and physical abuse" with
an unimpaired limit of not less than $1,000,000 for each occurrence.
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6.11.3 Professional Liability: Contractor shall maintain Professional Liability
insurance covering errors and omissions arising out of the Work performed by
Contractor, or anyone employed by Contractor, or anyone for whose acts,
mistakes, errors and omissions Contractor is legally liable, with an unimpaired
liability insurance limit of $1,000,000 each claim and $2,000,000 all claims.
Professional Liability coverage specifically shall contain contractual liability
insurance covering the contractual obligations of this Contract. In the event the
Professional Liability insurance policy is written on a "claims made" basis,
coverage shall extend for three (3) years past completion and acceptance of the
Work, and Contractor shall be required to submit Certificates of Insurance
evidencing proper coverage is in effect as required above.
6.11.4 Medical malpractice insurance. Any contractor providing medical Work
with a medical degree doing work with patients or any other type of treatment
shall provide proof of medical malpractice insurance coverage for the Work
provided with limits of no less than $5,000,000 for each claim, unless a Director
at the Town of Gilbert consents to a lower limit in writing.
6.11.5 Attorney malpractice insurance. Any contractor providing legal Work
shall be licensed to practice in the State of Arizona and shall provide proof of
professional liability insurance coverage for the Work provided with limits of no
less than $1,000,000 for each claim, unless a Director of the Town of Gilbert
consents to a lower limit in writing.
6.11.6 Vehicle Liability: Contractor shall maintain Business Automobile
Liability Insurance with a limit of $1,000,000 each occurrence on Contractor's
owned, hired, and non-owned vehicles assigned to or used in the performance of
the Contractor's Work under this Contract. Coverage will be at least as broad as
Insurance Services Office, Inc., coverage code "1" any auto policy form
CA 00 01 12 93 or equivalent thereof. To the fullest extent allowed by law, for
claims arising out of performance of this Contract, Gilbert, its agents,
representative, officers, directors, officials and employees shall be cited as an
Additional Insured under the Insurance Service Offices, Inc. Business Auto Policy
Designated Insured Endorsement form CA 20 48 or equivalent. If any Excess
insurance is utilized to fulfill the requirements of this paragraph, such Excess
insurance shall be "follow form" equal or broader in coverage scope than
underlying insurance.
6.11.7 Workers' Compensation Insurance: Contractor shall maintain Workers'
Compensation insurance to cover obligations imposed by federal and state statutes
having jurisdiction of Contractor's employees engaged in the performance Work
under this Contract, and shall also maintain Employer Liability Insurance of not
less than $500,000 for each accident, $500,000 disease for each employee and
$1,000,000 disease policy limit.
7. INDEMNIFICATION

7.1 To the fullest extent permitted by law, the Contractor, its officers, employees,
agents, successors, assigns and guarantors, shall pay, defend, indemnify and hold
harmless Gilbert, its officials, employees from and against all demands, claims,
proceedings, suits, damages, losses and expenses (including, but not limited to, attorney
fees, court costs, and the cost of appellate proceedings), and all claim adjustment and
handling expenses, relating to, arising out of or alleged to have resulted from acts, errors,
mistakes, omissions, Work caused by the Contractor, its agents, employees or any tier of
Contractor's subcontractors related to the Work in the performance of this Contract.
Contractor's duty to defend, hold harmless and indemnify Gilbert as provided herein
shall survive the termination or expiration of this agreement.
7.2 Insurance provisions set forth in this Contract are separate and independent from
the indemnity provisions of this paragraph and shall not be construed in any way to limit
the scope and magnitude of the indemnity provisions. The indemnity provisions of this
paragraph shall not be construed in any way to limit the scope and magnitude and
applicability of the insurance provisions.
8. TERMINATION OF THIS CONTRACT. Gilbert may, by written notice to the
Contractor, terminate this Contract in whole or in part with thirty (30) days' notice, either
for Gilbert's convenience or because of the failure of the Contractor to fulfill its Contract
obligations. Upon receipt of such notice, the Contractor shall: (1) immediately
discontinue all Work affected (unless the notice directs otherwise), and (2) deliver to
Gilbert copies of all data, drawings, reports, estimates, summaries, and such other
information and materials as may have been accumulated by the Contractor in performing
this Contract, whether completed or in process. This Contract may be terminated in
whole or in part by the Contractor in the event of substantial failure by Gilbert to fulfill
its obligations.
9. DEFAULT AND REMEDY
9.1 The existence or occurrence of any one or more of the following events shall
constitute an event of default (individually, an "Event of Default") under this Contract if
such event is not cured within thirty (30) calendar days of receipt of notice of such event
from Gilbert:
a. Contractor's failure to use the Premises solely for the permitted use during
the term of this Contract;
b. Contractor's failure to comply with or perform any covenant or obligation
set forth in this Contract or the License;
c. Contractor's failure to deliver Work;
d. The breach of any representation or warranty set forth in this Contract; or
e. Contractor's failure to use the Premises for the permitted use for a
continuous period of thirty (30) calendar days.
9.2 In the event of a default, Contractor shall vacate the premises and Gilbert may at
its option enter into agreements with other entities to operate Premises.
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10. SOLICITATIONS FOR SUBCONTRACTORS, INCLUDING PROCUREMENTS OF
MATERIALS AND EQUIPMENT. All solicitations for subcontractors shall comply with the
requirements under federal, state, and Town law. In all solicitations either by competitive
bidding or negotiation made by the Contractor for Work to be performed under a subcontract,
including procurements of materials or leases of equipment, each potential subcontractor or
supplier shall be notified by the Contractor of the Contractor's obligations under this Contract
and any regulations relative to nondiscrimination on the grounds of race, color or national origin.
11. EXAMINATION OF RECORDS. The Contractor agrees that duly authorized
representatives of Gilbert shall, until the expiration of three (3) years after termination under this
Contract, have access to and the right to examine any directly pertinent books, documents,
papers, and records of the Contractor involving transactions related to this Contract.
12. OWNERSHIP OF DOCUMENTS AND OTHER DATA. Original documents and other
data prepared or obtained under the terms of this Contract or any change order are and will
remain the property of Gilbert unless otherwise agreed to by both parties. Gilbert may use such
documents for other purposes without further compensation to the Contractor; however, any
reuse without written verification or adaptation by Contractor for the specific purpose intended
will be at Gilbert's sole risk and without liability or legal exposure to Contractor. Any
verification or adaptation of the documents by Contractor for other purposes than contemplated
herein will entitle Contractor to further compensation as agreed upon between the parties.
13. LITIGATION. Should litigation be necessary to enforce any term or provision of this
Contract, or to collect any damages claimed or portion of the amount payable under this
Contract, all litigation and collection expenses, witness fees, court costs, and reasonable
attorneys' fees incurred shall be paid to the prevailing party.
14. INDEPENDENT CONTRACTOR. This Contract does not create an
employee/employer relationship between the parties. It is the parties' intention that the
Contractor will be an independent contractor and not Gilbert's employee for all purposes,
including, but not limited to, the application of the Fair Labor Standards Act, Federal Insurance
Contribution Act, the Social Security Act, the Federal Unemployment Tax Act, the Internal
Revenue Code, the Immigration and Naturalization Act, Arizona revenue and taxation laws,
Arizona Workers' Compensation Law, and Arizona Unemployment Insurance Law. The
Contractor agrees that it is a separate and independent enterprise from Gilbert, that it has a full
opportunity to find other business, that it has made its own investment in its business, and that it
will utilize a high level of skill necessary to perform the work. This Contract shall not be
construed as creating any joint employment relationship between the Contractor and Gilbert, and
Gilbert will not be liable for any obligation incurred by the Contractor, including, but not limited
to, unpaid minimum wages and/or overtime premiums.
15. IMMIGRATION LAW COMPLIANCE WARRANTY. As required by
A.R.S. § 41-4401, Contractor hereby warrants its compliance with all federal immigration laws
and regulations that relate to its employees and A.R.S. § 23-214(A). Contractor further warrants
that after hiring an employee, Contractor verifies the employment eligibility of the employee
through the E-Verify program. If Contractor uses any subcontractors in performance of the
Work, subcontractors shall warrant their compliance with all federal immigration laws and
regulations that relate to its employees and A.R.S. § 23-214(A), and subcontractors shall further
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warrant that after hiring an employee, such subcontractor verifies the employment eligibility of
the employee through the E-Verify program. A breach of this warranty shall be deemed a
material breach of the Contract that is subject to penalties up to and including termination of the
Contract. Contractor is subject to a penalty of $100 per day for the first violation, $500 per day
for the second violation, and $1,000 per day for the third violation. Gilbert, at its option, may
terminate the Contract after the third violation. Contractor shall not be deemed in material breach
of this Contract if the Contractor and/or subcontractors establish compliance with the employment
verification provisions of Sections 274A and 274B of the federal Immigration and Nationality Act
and the E-Verify requirements contained in A.R.S. § 23-214(A). Gilbert retains the legal right to
inspect the papers of any Contractor or subcontractor employee who works on the Contract to
ensure that the Contractor or subcontractor is complying with the warranty. Any inspection will
be conducted after reasonable notice and at reasonable times. If state law is amended, the parties
may modify this paragraph consistent with state law.
16. EQUAL TREATMENT OF WORKERS. Contractor shall keep fully informed of all
federal and state laws, county and local ordinances, regulations, codes and all orders and decrees
of bodies or tribunals having any jurisdiction or authority, which in any way affect the conduct
of the Work. Contractor shall at all times observe and comply with all such laws, ordinances,
regulations, codes, orders and decrees; this includes, but is not limited to, laws and regulations
ensuring equal treatment for all employees and against unfair employment practices, including
the Occupational Safety and Health Administration ("OSHA") and the Fair Labor Standards Act
("FLSA"). Contractor shall protect and indemnify Gilbert and its representatives against any
claim or liability arising from or based on the violation of such, whether by Contractor or its
employees.
17. SOLE AGREEMENT. There are no understandings or agreements except as herein
expressly stated.
18. NOTICES. Any notice to be given under this Contract shall be in writing, shall be
deemed to have been given when personally served or when mailed by certified or registered
mail, addressed as follows:
GILBERT: CONTRACTOR:
Town Manager CEO
Town of Gilbert AZCEND
50 East Civic Center Drive 345 S California St
Gilbert, Arizona 85296 Chandler, AZ 85225
The address may be changed from time to time by either party by serving notices as provided
above.
19. CONTROLLING LAW. This Contract is to be governed by the laws of the State of
Arizona.
20. SUSPENSION OF WORK
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20.1 Order to Suspend. Gilbert may order the Contractor, in writing, to suspend all or
any part of the Work for such period of time as it may be determined to be appropriate for
the convenience of Gilbert.
21. INTERESTS AND BENEFITS
21.1 Interest of Contractor. The Contractor covenants that it presently has no interest
and shall not acquire any interest, direct or indirect, which would conflict in any manner
or degree with the performance of Work required to be performed under this Contract.
The Contractor further covenants that, in the performance of this Contract, no person
having any such interest shall be employed.
21.2 Interest of Gilbert Members and Others. No officer, member or employee of
Gilbert and no member of its governing body, who exercises any functions or
responsibilities in the review or approval of the undertaking or carrying out of the Work
to be performed under this Contract, shall participate in any decision relating to this
Contract which affects his personal interest or have any personal or pecuniary interest,
direct or indirect, in this Contract or the process thereof.
21.3 Notice Regarding A.R.S. § 38-511. This Contract is subject to cancellation under
A.R.S. Section 38-511.
22. ASSIGNABILITY. The Contractor shall not assign any interest in this Contract, and
shall not transfer any interest in the same without the prior written consent of Gilbert thereto.
23. ISRAEL BOYCOTT. By submitting this proposal, the Contractor certifies that it is in
compliance with Article 9, Arizona Revised Statutes Section 35-393 et seq.
24. CONTRACT SUBJECT TO APPROPRIATION. Gilbert is obligated only to perform its
obligations set forth in this Contract as may lawfully be made from funds appropriated and
budgeted for that purpose during the Town's then current fiscal year. The Town's obligations
under this Contract are current expenses subject to the "budget law" and the unfettered
legislative discretion of the Town concerning budgeted purposes and appropriation of funds.
Should Gilbert elect not to appropriate and budget funds to pay its Contract obligations, this
Contract shall be deemed terminated at the end of the then-current fiscal year term for which
such funds were appropriated and budgeted for such purpose and Gilbert shall be relieved of any
subsequent obligation under this Contract. The parties agree that Gilbert has no obligation or
duty of good faith to budget or appropriate the payment of the Gilbert's obligations set forth in
this Contract in any budget in any fiscal year other than the fiscal year in which this Contract is
executed and delivered. Gilbert shall be the sole judge and authority in determining the
availability of funds for its obligations under this Contract. The Town shall keep Contractor
informed as to the availability of funds for this Contract. The obligation of Gilbert to make any
payment pursuant to this Contract is not a general obligation or indebtedness of the Town.
Contractor hereby waives any and all rights to bring any claim against the Town from or relating
in any way to the Town's termination of this Contract pursuant to this section.
25. CERTIFICATION REGARDING DEBARMENT AND SUSPENSION. The
undersigned (authorized official signing for the Contractor) certifies to the best of his or her
12

knowledge and belief, that the Contractor: (a) is not presently debarred, suspended, proposed for
debarment, declared ineligible, or voluntarily excluded from covered transactions by any Federal
Department or agency; (b) has not within 3-year period preceding this Contract been convicted
of or had a civil judgment rendered against it for commission of fraud or a criminal offense in
connection with obtaining, attempting to obtain, or performing a public (Federal. State or local)
transaction or contract under a public transaction; violation of Federal or State antitrust statues or
commission of embezzlement, theft, forgery, bribery, falsification or destruction of records,
making false statements, or receiving stolen property; (c) is not presently indicted or otherwise
criminally or civilly charged by a government entity (Federal, State or local) with commission of
any of the offenses enumerated in this Section; and (d) has not within a 3-year period preceding
this Contract had one or more public transaction (Federal. State or local) terminated for cause of
default.
rN WITNESS WHEREOF, Gilbert and the Contractor have executed this Contract as of
the date first written.
TOWN OF GILBERT
BY:
ATTEST:
By: - 4.41 e.14-kk,
Lisa Ivlaxwe , Tovvn Clerk
Andrew J. McGuire, Interim Town Attorney
By 1--(4 Dbyl efv22.6
Its CE-0
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ACKNOWLEDGMENT
STATE OF ARIZONA
) ss.
County of Maricopa
The foregoing instrument was acknowledged before me, the undersigned Notary
Public, this ,_12/11" day of S tpliodvt le,t- .20(7, by 7i;-1-y 4/101/4"_, who personally
appeared and acknowledged himself to be a Licensor of License Agreement, and that he as such,
being authorized so to do, executed the foregoing instrument for the purposes therein contained.
IN WITNESS WHEREOF, I hereunto set my hand and official seal.
A-1,4
Notary Public ,
My Commission Expires: ,6 &in'
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14

EXHIBIT A
SCOPE OF WORK
SCOPE OF WORK ("WORK"):
A. Community Work: Contractor shall provide to low and moderate income Gilbert
residents resources and CDBG-eligible activities to said residents except as permitted by Town
Manager or designee in writing.'
i. Contractor may subcontract Work under this Contract subject to Gilbert's prior
written approval and consent. All subcontractors shall execute a use agreement
prior to occupancy of Premises, and said use agreement shall be in the form set
forth in Exhibit C, attached hereto and made a part hereof, or in the form
prescribed by Gilbert;
Work shall be provided by 501(c)(3) non-profit entities, governmental entities or
individual volunteers or volunteer organizations only;
Work may include, but are not limited to: basic, non-invasive and preventive
medical and dental care, screenings and education; behavioral health resources;
parenting and education classes; community education including chronic disease
self-management, pre-diabetes education, injury prevention, and nutrition
information; food and clothing referrals; emergency financial assistance;
workforce development; healthy food for mothers and children; case
management; veteran referral; domestic violence referral ; financial education and
legal services;
iv. Contractor shall not encourage, promote, discuss, provide, refer or
recommend any services related to abortion, contraception, sterilization, in-
vitro fertilizations or abortifacient; this prohibition shall be applicable to all
subcontractors; and
v. Contractor shall utilize subcontracts to maximize the use of the building, which
may include but is not limited to, use five (5) days per week with occasional
evening and Saturday hours.
Low- and moderate-income person is defined as a member of a family having an income equal to or less than the
Section 8 low-income limit established by HUD. Unrelated individuals will be considered as one-person families for
this purpose. Low-income household is defined as a household having an income equal to or less than the Section 8
very low-income limit established by HUD. Low-income person is defined as a member of a family that has an
income equal to or less than the Section 8 very low income limit established by HUD. Unrelated individuals shall be
considered as one-person families for this purpose. Moderate-income household means a household having an
income equal to or less than the Section 8 low-income limit and greater than the Section 8 very low-income limit,
established by HUD. Moderate-income person means a member of a family that has an income equal to or less than
the Section 8 low income limit and greater than the Section 8 very low-income limit, established by HUD. Unrelated
individuals shall be considered as one-person families for this purpose.
15

B. Administration: During the Term and at its sole cost and expenses, Contractor shall:
i. Provide secure storage for confidential documents and digital files relating to
clients and personnel;
Maintain a policy manual that includes, at a minimum, the provider's purpose,
population served, program description, intake procedures, non-discrimination
policy, fingerprinting procedure, confidentiality statement, rules and procedures;
Provide opportunities based on the current needs of the community and managing
any subcontractors;
iv. Maintain an up-to-date subcontractor interest/waiting list; and
V. Provide compliance and verification documentation that - Work provided under
this Contract meet CDBG eligibility requirements, including but not limited to,
providing documentation to show that 51% of people served are low to moderate
income.
C. Facilities: During the Term and at its sole cost and expenses, Contractor shall:
i. Maintain and keep the interior of the Premises, including but without limitation,
all parts of the improvements thereon, clean, painted and in good condition and
repair;
Provide all furnishings;
Comply with all applicable state and local zoning, fire, environmental, health, and
safety standards and regulations when operating;
iv. Ensure that Premises are safe and secure, at all times;
v. Maintain a fire safety plan that includes at least the following elements: Posted
evacuation plan for all clients and staff; Individualized evacuation plan for
clients/staff with disabilities; and Fire drills, conducted at least semi-annually;
vi. Ensure that appropriate training/access to first aid equipment and supplies are
available in case of a medical emergency; and
Require that each occupant post emergency telephone numbers conspicuously
near a telephone.
D. Case Records: During the Term and at its sole cost and expenses, Contractor shall
provide to Gilbert the following written documents:
i. Maintain documents that reflect client's eligibility that describe, at a minimum,
the following: Total Number of Clients Served; Total Number of Clients who are
Female Heads of Households; Total Number of Clients who are Elderly (62+
years of age); Total Number of Clients who reside in the area; Client Race; Client
Ethnicity; and Client Income level (based upon current HUD income guidelines —
GILBERT will provide);
Maintain confidential case records for each client that document all Work
provided; and
16

Retain all records relevant to this Contract for the duration of this Contract.
E. Reports: During the Term and at its sole cost and expenses, Contractor shall
provide to Gilbert the following written documents:
i. An Annual Work Report no later than August 15 that compiles the number of
residents served; Work rendered and estimated value of each service and total
value of Work rendered.
Evidence that Contractor and all subcontractors remain qualified 501(c)(3) non-
profit organizations no later than June 30.
A quarterly report no later than November 15, February 15, May 15 and August
15 documenting demographics, persons served, and description of Work
provided.
iv. An Annual Maintenance report no later than June 30 each year the Contract is in
effect. Such report shall include, at a minimum, the specific repair(s) or
replacement(s) performed, dates repaired and installed, and, associated cost.
17

EXHIBIT B - CONTRACTOR'S KEY PERSONNEL
1. Trinity Donovan
CEO -AZCEND
345 S California St
Chandler, AZ 85225
480-963-1423 x107
602-295-8746
trinity@azcend.org
2. Shawna Fellenz
Program Operations Director -AZCEND
345 S California St
Chandler, AZ 85225
480-963-1423x110
shawna@azcend.org
18

EXHIBIT C — SAMPLE SUBCONTRACTOR USE AGREEMENT
This Use Agreement is made and entered into this day of , 20 ,
by and between AZCEND, an Arizona non-profit organization ("Contractor") and
, an ("User").
RECITALS:
A. User desires to use property owned by Gilbert located at 120 N Oak Street,
Gilbert, Arizona for the purpose of providing ; and
B. Users of property owned by Gilbert are required to enter into Use Agreements
setting forth the terms and conditions of the use of Gilbert's property.
NOW THEREFORE, in consideration of the mutual covenants and agreements contained
herein, the parties agree as follows:
1. Property. Gilbert agrees to permit User to use, subject to the provisions set forth
in this Use Agreement, the property located at 120 N Oak Street, Gilbert, Arizona ("Property")
for the purpose of ("Permitted Use"). The Property is depicted on
Exhibit A.
2. Term and Termination. This Use Agreement shall commence on ,20
and terminate on , 20 . Unless a written extension of this Use Agreement is
mutually agreed upon, this Use Agreement terminates immediately upon the expiration date.
Either party may terminate this Use Agreement prior to the expiration date by giving written
notice. User must provide at least six months written notice of termination and contractor must
provide at least thirty (30) days written notice of termination.
3. Permitted Uses of the Property. The Property may be used by User only for the
"Permitted Use," as the phrase "Permitted Use" is specifically defined in the OPERATIONS
CONTRACT AND LICENSE dated between AZCEND and the Town of Gilbert.
(A-!S shall not encourage, promote, discuss, provide, refer or recommend any services
to abortion, contraception, sterilization, in-vitro fertilizations or abortifacient. User
shaircomply with the terms and conditions in the OPERATIONS CONTRACT AND LICENSE
regarding Work and the Permitted Use.
4. Consideration. In exchange for complete and satisfactory completion of Work
rendered by User, Contractor grants User a revocable, non-exclusive right to use the Property for
the Term of this Contract. Scope of Work and responsibilities is set forth in Attachment 1.
5. Hours of Operation. The Permitted Use shall only be conducted during the
following hours:
6. Insurance.
Required Coverage:
4.11.1 Commercial General Liability: User shall maintain "occurrence" from
Commercial Liability Insurance with an unimpaired limit of not less than

$1,000,000 for each occurrence, $2,000,000 Products and Completed Operations
Annual Aggregate, and a $2,000,000 General Aggregate Limit. The policy shall
cover liability arising from premises, operations, independent contractors,
products-completed operations, personal injury and advertising injury. Coverage
under the policy will be at least as broad as Insurance Services Office, Inc. policy
form CG 00 010 93 or equivalent thereof, including, but not limited to, separation
of insured clause. To the fullest extent allowed by law, for claims arising out of
the performance of this Contract, Gilbert, its agents, representative, officers,
directors, officials and employees shall be cited as an Additional Insured
Endorsement form CG 20 10 11 85 or equivalent, which shall read "Who is an
Insured (Section II) is amended to include as an insured the person or
organization shown in the Schedule, but only with respect to liability arising out
of "your work" for that insured by or for you". If any Excess insurance is utilized
to fulfill the requirements of this paragraph, such Excess insurance shall be
"follow form" equal or broader in coverage scope than underlying insurance.
4.11.2 Physical Molestation and Physical Abuse. If Work involves working with
and/or caring for children/elderly and disabled persons, User's insurance policies
must include coverage for "sexual molestation and physical abuse" with an
unimpaired limit of not less than $1,000,000 for each occurrence.
4.11.3 Professional Liability: User shall maintain Professional Liability
insurance covering errors and omissions arising out of the Work performed by
User, or anyone employed by User, or anyone for whose acts, mistakes, errors and
omissions User is legally liable, with an unimpaired liability insurance limit of
$1,000,000 each claim and $2,000,000 all claims. Professional Liability coverage
specifically shall contain contractual liability insurance covering the contractual
obligations of this Use Agreement. In the event the Professional Liability
insurance policy is written on a "claims made" basis, coverage shall extend for
three (3) years past completion and acceptance of the Services, and Contractor
shall be required to submit Certificates of Insurance evidencing proper coverage
is in effect as required above.
4.11.4 Medical malpractice insurance. Any User providing medical work with a
medical degree doing work with patients or any other type of treatment shall
provide proof of medical malpractice insurance coverage for the services provided
with limits of no less than $5,000,000 for each claim, unless a Director at the
Town of Gilbert consents to a lower limit in writing.
4.11.5 Attorney malpractice insurance. Any contractor providing legal work
shall be licensed to practice in the State of Arizona and shall provide proof of
professional liability insurance coverage for the services provided with limits of
no less than $1,000,000 for each claim, unless a Director of the Town of Gilbert
consents to a lower limit in writing.
4.11.6 Vehicle Liability: User shall maintain Business Automobile Liability
Insurance with a limit of $1,000,000 each occurrence on User's owned, hired, and
non-owned vehicles assigned to or used in the performance of the User's Work
under this Contract. Coverage will be at least as broad as Insurance Services

Office, Inc., coverage code "1" any auto policy form CA 00 01 12 93 or
equivalent thereof. To the fullest extent allowed by law, for claims arising out of
performance of this Use Agreement, Gilbert, its agents, representative, officers,
directors, officials and employees shall be cited as an Additional Insured under
the Insurance Service Offices, Inc. Business Auto Policy Designated Insured
Endorsement form CA 20 48 or equivalent. If any Excess insurance is utilized to
fulfill the requirements of this paragraph, such Excess insurance shall be "follow
form" equal or broader in coverage scope than underlying insurance.
4.11.7 Workers' Compensation Insurance: User shall maintain Workers'
Compensation insurance to cover obligations imposed by federal and state statutes
having jurisdiction of User's employees engaged in the performance Work under
this Use Agreement, and shall also maintain Employer Liability Insurance of not
less than $500,000 for each accident, $500,000 disease for each employee and
$1,000,000 disease policy limit.
7. Compliance with the Law. User shall not use the Property nor permit anything to
be done in or about the Property which will, in any way, conflict with any law, statute, ordinance
or governmental rule or regulation now in force or which may hereafter be enacted or
promulgated.
8. Default. In the event User fails to fulfill or breaches any term, covenant,
condition, provision or agreement contained in this Use Agreement, then User shall be in default.
In the event of any such default by User, then in addition to and not in lieu of any other remedies
available to Gilbert at law or in equity, Gilbert and/or Contractor shall have the option to
immediately terminate this Use Agreement and all rights of User hereunder by giving written
notice of such intention to terminate and Gilbert or Contractor shall have the right to
immediately re-enter and take possession of the Property without further notice to User.
9. Attorney's Fees and Court Costs. If any action shall be brought to enforce or to
interpret any of the terms, covenants or conditions of this Use Agreement, or for the recovery of
the possession of the Property, the prevailing party shall be entitled to receive from the other
party reasonable attorney's fees and court costs in maintaining said action.
10. Liability of Parties; Indemnification. To the fullest extent permitted by law, the
User, its officers, employees, agents, successors, assigns, and guarantors, shall pay, defend,
indemnify and hold harmless Gilbert, its officials, employees, contractors, and agents from and
against all demands, claims, proceedings, suits, damages, losses, injuries, and expenses
(including, but not limited to, attorney fees, court costs, and the cost of appellate proceedings),
and all claim adjustment and handling expenses, relating to, arising out of, or alleged to have
resulted from loss, injury, death or damage to persons or property from any cause or causes
whatsoever which, at any time, may be suffered or sustained by User, its Vendors, agents,
employees, customers, invitees or licensees, or by any other person using or coming onto the
Property, other than loss or injury caused by the willful misconduct of Gilbert.
User's duty to defend, hold harmless and indemnify Gilbert as provided herein shall
survive the termination or expiration of this agreement.

10. Merger/Modification. It is mutually agreed that this Use Agreement constitutes
the full and integrated agreement between the parties and that no representations, warranties,
covenants or agreements, express or implied, have been made other than as expressly set forth
herein. This Use Agreement may be modified in writing signed by the parties hereto. No oral
modification shall be effective.
11. Notices. All notices and demands which may be, or are required to be, given by
either party to the other hereunder shall be in writing and hand delivered with acknowledgement
or sent by United States Certified or Registered Mail, postage prepaid, addressed to the parties as
set forth below:
Contractor: CEO
AZCEND
P.O. Box 591
Chandler, AZ 85244
User:
12. Counterparts. This Use Agreement may be executed in any number of
counterparts.
13. Governing Law. This Use Agreement shall be governed by and construed or
enforced in accordance with the laws of the State of Arizona.
14. Conflict of Interest. This Use Agreement may be terminated pursuant to ARS
Section 38-511.
Contractor: User:
AZCEND,
an Arizona non-profit organization
By: By:
Its: Its:
This agreement requires the approval and signature of the Town Manager of the Town of
Gilbert:
TOWN OF GILBERT
Patrick Banger, Town Manager, Town of Gilbert

ATTACHMENT 1 TO SAMPLE SUBCONTRACTOR USE AGREEMENT
SUBCONTRACTOR SCOPE OF WORK
Scope of work must include:
• Activities
• Administration
• Facilities
• Case Records
• Reports

EXHIBIT D — SCHEDULE OF WORK
Work may include, but is not limited to: basic, non-invasive and preventive medical and dental
care, screenings and education; behavioral health resources; parenting and education classes;
community education including chronic disease self-management, pre-diabetes education, injury
prevention, and nutrition information; food and clothing referrals; emergency financial
assistance; workforce development; healthy food for mothers and children; case management;
veteran referral; domestic violence referral ; financial education and legal services. Work shall
NOT include any medical services related to abortion, contraception, sterilization, in-vitro
fertilization or abortifacient

EXHIBIT E - GILBERT SOLICITATION

(2
't—od
GILBERT
ARIZONA
equest f ualificati ns
F R
66 AGE PARK CENTER NON-PROFIT OPERATOR"
2017-5501-0665
T wn f Gilbert
51 East Civic Center rive
Gilbert, rizon 052 6
Jun 22 9 2017

REQUEST FOR QUALIFICATIONS
"PAGE PARK CENTER NON-PROFIT OPERATOR"
TOWN OF GILBERT, ARIZONA
Project Name: Page Park Center Non-Profit Operator
Contract Number: 2017-5501-0665
1.0 Request For Qualifications
The Town of Gilbert invites qualified firms to submit Statements of Qualifications (SOQ's) for
project -Page Park Center Non-Profit Operator.
2.0 Due Dates, Instructions and Format
2.1 Pre-Submittal Conference: A pre-submittal conference will be held at Town of Gilbert,
50 E. Civic Center Drive, Conference Room 302A on Wednesday, June 28, 2017 at 9:00 am
2.2 Deadline for Inquires: All questions must be received via e -mail by Thursday, June 29,
2018 at 6:00 pm. Questions may be directed via e-mail to: Melanie.Dykstra@gilbertaz.gov
2.3 SOQ Due Dates: Sealed Statements of Qualifications will be received at the Town Clerk's
Office, until 4:00 p.m., Thursday, July 13, 2017.
One (1) original and four (4) copies of the SOQ and one (1) additional electronic copy (Flash drive,
CD, etc) PC readable, labeled with Prospective Service Provider name and contract number must
be submitted in a sealed envelope clearly marked as listed below:
SOQ for Page Park Center Non-Profit Operator
Contract Number 2017-5501-0665
Town of Gilbert
50 E Civic Center Dr
Gilbert, AZ 85296
Attn. Melanie Dykstra
The RFQ can be downloaded at no cost on Gilbert's website www.gilbertaz.gov/rfp
Any Statement of Qualifications received at the wrong location, unsealed, or after the time
specified will not be accepted and shall be returned without being opened. It is the firm's
responsibility to assure Statements of Qualifications are received at the above location on or before
the specified time.
RFQ #2016-5501-0370 Page 1

2.4 Format
The SOQ shall include a one-page cover letter plus a maximum of twenty (20) pages to address the
SOQ criteria specified. The cover letter must designate a primary point of contact authorized to
answer questions about the organization and qualification submittal packet. Please provide this
person's name, title, address, phone number, email address, and qualifications for acting in this
capacity. The letter should not exceed one page in length and should summarize key elements of
the organization's qualifications to deliver the services described in this RFQ and attachments.
Adherence to the maximum page criteria is critical; each page side (maximum 8-1/2" x 11") with
criteria information will be counted. Pages and tabs that have photos, charts, graphs or criteria
information will be counted towards the maximum number of pages. The minimum allowable font
size shall be 11.
Please be advised that failure to comply with the following criteria will result in
disqualification:
• Receipt of submittal by the cut-off date and time specified.
• Receipt of submittal at the proper location.
• Receipt of a sealed, clearly marked submittal package.
• The number of originals and/or copies of the submittal specified.
o Adherence to maximum page requirements.
• Acknowledgement of all addenda in the cover letter.
O Supplemental resumes are not allowed.
2.5 Communication Regarding the RFQ
A pre-submittal conference will be held on Wednesday, June 28, 2016, at 9:00 a.m. at the Town
of Gilbert, 50 East Civic Center Drive, Gilbert, Arizona 85296, Conference Room 302A. A site
visit will be available after the meeting. Attendance at the meeting/site visit is not mandatory.
All communication from prospective respondents regarding this RFQ must be in writing or by
email. Please use the numeric identifier (RFQ #2016 -5501 -0370) in the subject line of all
communications submitted via email.
All questions must be received via e-mail by Thursday, June 29, 2018 at 6:00 pm
Questions may be directed via e-mail to: Melanie.Dykstra@gilbertaz.gov
IMPORTANT NOTE: Firms shall confirm receipt of all addenda issued to this RFQ in its cover
letter submitted with its Statement of Qualifications. It is the Firm's sole responsibility to confirm
receipt of all addenda issued to the RFQ. Failure to do so will result in the proposal being declared
RFQ #2016-5501-0370 Page 2

non-responsive. Firms will NOT be notified of addenda by fax. If addenda are issued they will be
published on the Town of Gilbert Website at: http://www.gilbertaz.govirfp
3.0 General Description of Project
The Town of Gilbert, Arizona (hereafter referred to as "The Town"), is soliciting statements of
qualifications from agencies interested in performing Facility Operator and Administrative
Services (hereafter referred to as "the Operator") for the Town to manage as well as provide
needed services for low and moderate income Gilbert residents. Operator will be responsible for
coordinating, maintaining and operating Page Park Center as a location for CDBG eligible
activities with a focus on those that best address the gaps identified in the 2014 Town of Gilbert
Needs Assessment as well as established Town guidelines.
3.1 Background
Town Background - The Town of Gilbert is located in the southeast valley of the Phoenix
metropolitan area. Gilbert's planning area encompasses 72.6 square miles. The Town shares
boundaries with the City of Mesa, City of Chandler, Town of Queen Creek, Gila River Indian
Community and Pinal County. Gilbert's planning area is not fully developed with portions
remaining as vacant and undeveloped land.
During the last three decades, Gilbert has seen tremendous growth, increasing in population from
5,717 in 1980 to more than 242,955 in 2015. By 2030, Gilbert is expected to be fully built out, with
an anticipated population of over 300,000. This population surge puts Gilbert as the region's
fourth largest municipality and the 86 th largest municipality in the country.
Site Background - Page Park Center is located in the Heritage District on the northwest corner of
Oak Street and Bruce Ave in Gilbert at 120 N Oak Street, Gilbert, AZ 85233. Built in 1964, the
approximately 9,000 square foot facility served as Gilbert's first library. Page Park Center is
adjacent to the Gilbert Boys and Girls Club, Gilbert Community Center (Home of the Gilbert
Senior Center), and Page Commons (a 55 and older apartment complex). The Town of Gilbert is
the owner of Page Park Center and property and the Center is currently vacant.
Project Background -The Town of Gilbert conducted a Human Services Needs Assessment that
culminated with a final report in June 2014. The report and analysis were based on survey, focus
group and interview data facilitated and gathered by The Williams Institute in addition to original
statistical background source data.
The report addressed the following:
• Currently available human services; gaps/areas of improvement and the greatest needs in
the community;
• Provided prioritized recommendations and best practices for addressing existing/current
and/or future gaps in human services, either through local and/or regional partnerships.
The segment of the population experiencing severe challenges in Gilbert includes:
o 14,000 residents living below the federal poverty level (6.4%)
O More than 26,000 residents qualifying as "low income"
RFQ #2016-5501-0370 Page 3

• Over 8,000 residents 65 years and older living below the poverty level
O Over 10,000 students qualifying for the free/reduced lunch program
O Over 3,500 adults with less than a 9' grade education
o More than 5,500 adults having some high school education with no degree or GED
• More than 13,000 residents with chronic special needs
Listed below is the rank ordering of the criticality of need for added services by population group
(ranked from greatest need for immediate assistance to least):
I. Families (and individuals) in crisis
2. Mental health and substance abuse treatment services
3. Low/moderate income individuals and families
4. Elderly/seniors
5. Homeless individuals and families
6. Special needs individuals
7. Youth
8. Immigrants
9. Culturally diverse individuals and families
In addition, a prioritized list of recurrent needs common to all population groups and the
prioritized list of needs for added services were identified as the following:
1. Centralized resource for information and referral
2. Safe, affordable housing
3. Affordable, accessible transportation
4. Access to basic necessities
5. Accessible health care to meet needs
Next, the prioritized list of needs for added services by population group was noted as:
1. Families and individuals in crisis
a. Additional domestic violence shelters/spaces, particularly for women and families
b. Employment services
LI Legal services
d. Community awareness to reduce social stigma for individuals and families in crisis
2. Individuals needing mental health and substance abuse treatment services
a. A mental health and substance abuse treatment facility in Gilbert
b. Youth services
GI Homeless services
d. Services to special needs individuals
e. Post-Traumatic Stress Disorder (PTSD) and substance abuse treatment services for
veterans
3. Low/Moderate income individuals and families
a. Job training and employment services/support
b. Assistance balancing basic needs with housing and utilities costs
GI Affordable child care, including 24-hour child care
RFQ #2016-5501-0370 Page 4

4. Elderly/Seniors
a. Transportation to accommodate disabilities
b. Assistance with daily needs, e.g., home repairs, housecleaning and shopping assistance
Affordable health care, including vision and hearing aid assistance not covered by
Medicare
d. Access to Dial-A-Ride services for Gilbert elderly
e. Mental health treatment services
5. Homeless Individuals and Families
a. Additional shelter space and emergency family housing
b. Water fountains/hydration stations
Employment services
d. Assistance with identification documentation (IDs) and eligibility requirements for
specific programs
6. Individuals with Special Needs
a. Transportation to accommodate special needs
b. Group homes for adequate housing
Respite care
d. Accommodations to meet special needs, including improved Town accessibility
e. Accessible recreational opportunities
7. Youth
a. Mental health and substance abuse treatment services
b. Emergency shelters for youth
c Fee assistance for youth programs for low income
d. After school and summer activities for youth ages 5-15
e. Club activities and workforce learning programs for ages 16-17
f Transportation assistance for low income youth activity participation
g. Safety and sex trafficking awareness programs
h. Cultural diversity education and support services
8. Immigrants
a. Employment services
b. Adult education, including English as a Second Language (ESL) classes
Fee assistance for youth programs
d. Legal services
e. Living peaceably without discrimination
9. Culturally Diverse Groups
a. Educational cultural diversity awareness and recognition programs in the schools
b. Adult cultural sensitivity and awareness community events
Cultural sensitivity workshops for Town employees to support customer service initiative
Gilbert's Needs Assessment may be reviewed at haps://www.gilbertaz.gov/residents/housing-
community-development
RFQ #2016-5501-0370 Page 5

With the needs identified, the Town is exploring an innovative partnership wherein the Town will
rehabilitate and remodel Page Park Center for use by non-profits in the provision of services to families
in crisis, low and moderate income Gilbert residents, youth, elderly, disabled, uninsured & underinsured.
The project is subject to approval by the Town Council, and if approved, construction would take place
between April and December 2017 with the facility opening for services in January 2018.
4.0 Minimum Provider Requirements
Respondents to the RFQ must provide evidence of experience and expertise relevant to providing
five (5) years of Facility Operator and Administrative services for low and moderate income
individuals and families. Each prospective Operator must provide references to the Town in
their proposal response package that validate this minimum experience requirement.
The Operator must have experience working with municipal and regulatory entities, have
experience or knowledge of the human service needs in Gilbert, and have experience and
knowledge in fundraising and/or developing community partnerships.
The Town wishes to have the Page Park Center operated and managed by an entity organized and
operating as 501(c)(3) corporation under the Internal Revenue Code of 1986. The Operator must
include as an attachment a copy of the organization's 501 (c)(3) designation.
5.0 Scope of Work
The Operator will enter into an agreement with the Town as the sole tenant for Page Park
Center.
Service delivery of programs at the facility could be accomplished by the Operator through a
variety of acceptable approaches, including: direct provision of services by the Operator;
partnerships and joint operating agreements with third party service providers; sublet
agreements with compatible third-party service provider agencies; or any reasonable
combination of the above.
The Prospective Service Provider must provide recommendations for the areas listed
below based upon their knowledge, past successes and experience in the industry.
PART A: Delivery of Services
1. Identify and Address Needs and Goals of services to be provided.
2. Identify potential non-profit service providers to meet the needs and goals of services to
be provided.
3. Identify administrative requirements that Operator shall perform in delivery of services
including reporting methodology, facility maintenance, and operational security.
o As a building renovated with federal funds, Operator must use a methodology
of tracking and reporting numbers and percentages of those served who
qualify as low income and report to the Town.
RFQ #2016-5501-0370 Page 6

PART B: Sustainable Services
1. Identify a process for re-assessing the needs of Gilbert.
2. Provide strategies for both obtaining new service and replacing services as it becomes
necessary.
Deliverables & Other Requirements
I. Presentations to Gilbert Town Council and key stakeholder groups as needed. (Minimum
number of presentations to be included in final contract.)
2. In addition to hard copies, all documents, charts, graphs, maps, and related material will
be provided in electronic format compatible with Town of Gilbert software.
6.0 CONTENTS OF SOQ
Statements of qualifications shall be scored in accordance with Section 7.0 and contain the
following information:
6.1 Project Understanding and Approach: Response shall provide a detailed
description and / or outline of the approach and methodology the Operator shall
use to accomplish the Scope of Work and how the Operator intends to achieve the
Town's full satisfaction with their performance.
Information you must include in this section:
1. Recommendations for the Scope of Work Part A & B based on your
knowledge, past successes and experience in the industry.
2. A proposed Action Plan. This plan of action shall be realistic, time-based and
shall have relevancy to meeting the Town's objectives of providing a location
for servicing the community needs.
Information you may also wish to include in this section:
I. Any potential conflict of interest issues your organization might have in
providing services the Town.
2. Any services your organization can exclusively perform that other Operators
may not be able to provide or cannot provide as efficiently or effectively.
3. Any services you are unable to perform that are requested by the Town and
provide your organizations suggested alternatives to each.
4. A description of resources your organization has available that can
specifically address the needs of the Gilbert community.
RFQ #2016-5501-0370 Page 7

6.2 Experience and Capability for Work: SOQ shall describe the Operator's familiarity with
providing services of a similar nature.
1. Provide a brief description of your organization's background and discuss
your organization's specific experience in the area of providing the requested
services.
2. Provide information regarding the number and types of similar projects that
you or your organization has participated in within the past five (5) years with
emphasis upon projects involving a similar scope and similar need.
6.3 Fiscal Responsibility & References: The Operator shall provide relevant
information on those for whom they have provided similar services. The
references provided must be no more than five (5) years old and shall include a
valid contract name, contract contact information, the dates services were
provided and the scope or nature of the services provided.
1. The Operator must be able to demonstrate a record of reliability, fiscal
responsibility and a minimum of five (5) years' experience. Each Prospective
Service Provider must include a copy of the organizations FY16-17 approved
operating budget and if applicable, last completed audit. Provide a copy of the
most current Board of Director's roster and include a copy of the
organization's 501 (c)(3) non-profit designation.
2. Provide a list of between two (2) to four (4) professional references that have
consented to answer questions in regard to your organization's performance
and qualifications in providing the required services. Current, valid contact
information including agencies/governments names, representatives' names,
contact numbers, street addresses, mailing addresses, telephone numbers and
email addresses shall be provided for each reference included in this section.
3. Provide a list of successful organizational partnerships established with
names, contact information, and date of occurrences. The Town may contact
persons as references to verify previous experience comparative to the Scope
of Work.
6.4 Workload and Commitments/Staffing/Administration/Personnel
Qualifications: In this section, Operator's shall provide the Town with the
existing workload of the personnel that shall be assigned to this Contract and
demonstrate their ability to meet or exceed the Town's expectations without either
a compromise in quality or a delay in the service timeline.
Information you must include in this section:
I. Submit a clearly rendered organizational structure of the proposed project
team that outlines key roles, lines of authority, and the percentage of total time
each member would spend on the project.
RFQ #2016-5501-0370 Page 8

2. Submit brief resumes for all key personnel (employees, volunteers, board
members) that shall be involved with implementing the activities listed in the
Scope of Work. Resumes of the Key Personnel shall be included as Required
Attachments and will not be counted towards the maximum 20 page limit.
Additional information that Operator's wish to have considered such as
professional awards, performance recognitions, memberships, specialized
training, etc. should also be included in this section.
6.5 Operational Model: The operator shall provide a preliminary estimated analysis
for the entirety of a typical one-year operating period and a narrative describing
the method of operation for successfully implementing, managing and overseeing
the services to be provided.
7.0 SOQ Format and Scoring
It is the intent of the Town to award a Contract to a responsive, responsible Operator who can
best demonstrate:
1) Qualifications that meet or exceed the Town's minimum requirements
2) A response that meets all of the terms and conditions stipulated
3) Most responsive feedback in regards to the successful completion of the Scope of
Service.
The Town's evaluation and selection process shall be:
1) Qualifications based.
2) Evaluated by a Committee.
3) Evaluated on the criteria as listed below. Criteria are not necessarily all-inclusive and the
order in which they appear is not intended to indicate their relative importance to one
another.
4) Overall Ability of the Group to Deliver the Project.
5) Scoring based upon a one hundred (100) point scoring system.
Criteria:
o Methodology and Approach to the Service- 0 to 35 points
o Understanding of the services desired.
o Compliance with the Town's requirements.
o Thoroughness of the procedures, methods, and techniques to be utilized in the
Operator's proposed process.
• Past Performance-0 to 30 points
o With other providers, their experience, qualifications and stability.
o Recent experience in conducting similar scope, complexity and magnitude of services
for others.
o Qualifications and experience of the Operator and their staff members, length of time
in business and other matters related to relevant experience.
RFQ #2016-5501-0370 Page 9

• Operational Model-0 to 25 points
o The appropriateness, soundness and flexibility of the Operator's business model.
• Overall Quality of the SOQ - 0 to 10 points
o Perceived ability of the service provider to offer the required services for the project.
o Evaluator's perception of the clarity, completeness and presentation of the proposal.
8.0 Selection Process
8.1 Selection Committee: A Selection Committee will review each firm's Statements of
Qualifications and will prepare an interview list that includes a minimum of three (3) firms.
If there are less than three (3) submittals, all will be interviewed. Firms will be selected to
interview based on the initial scoring of the criteria set forth in Section 7.0. The firms on
the interview list will be invited to an interview with the Selection Committee.
The Selection Committee will determine a final score of each of the firms interviewed
using the criteria set forth in Section 7.0 plus the interviews. The Town will then enter into
contract negotiations with the highest scoring firm. If negotiations are unsuccessful, the
Town will enter into negotiations with the next highest scoring firm in sequence until either
a contract is entered into or the Town terminates the process.
8.2 Interviews: Selected firms will be contacted to set up an interview. The prospective
Project Manager who will be responsible for the day-to-day operation and serve as the
main contact with the Town must attend.
9.0 RFQ Proposed Timeline (Subject To Change)
1. Advertise RFQ Friday, June 22, 2017
2. Pre-Submittal Conference Wednesday, June 28, 2017 9:00 am
3. Deadline for Questions Thursday, June 30, 2017 6:00 pm
4. Deadline for Proposals Thursday, July 13, 2017 4:00 pm
5. Evaluation Committee SOQ Review July 17-July 21, 2017
6. Interviews & Committee Final Ranking July 24-27, 2017
7. Negotiation Period with Selected Firm July 31-August 3, 2017
8. Council Review & Potential Action August 17, 2017
9. Operator Agreement Begins September 4, 2017
10.0 Terms And Conditions
This RFQ does not commit the Town to award a contract, to defray any costs incurred in the
preparation of a response to this request, or to procure or contract for services.
10.1 The Town reserves the right to extend the date by which the submittals are due.
RFQ #2016-5501-0370 Page 10

10.2 The Town reserves the right to cancel, in part or in its entirety, this RFQ including but not
limited to: selection schedule, submittal date, and submittal requirements. If the Town
cancels or revises the RFQ all Respondents of record will be notified in writing by the
Town.
10.3 All submittals become the property of the Town. Except for the name of firms on the final
list, no information contained in a Statement of Qualifications shall be made public until
after award and execution of a contract with a firm.
10.4 The Town reserves the right to request additional information and/or clarifications from
any or all Respondents to this RFQ.
11.0 Equal Opportunity
The Town is an equal opportunity employer and shall not discriminate against any employee or
applicant because of race, age, disability, color, religion, sex sexual identity, gender identity,
or national origin. Minority and women's business enterprises are encouraged to submit
Statements of Qualifications on the Project.
RFQ #2016-5501-0370 Page 11

EXHIBIT F - CONTRACTOR PROPOSAL

Town of Gilbert
50 E. Civic Center Dr.
Gilbert, AZ 85296
Attn: Melanie Dykstra
Dear Melanie:
Please accept the attached submittal for consideration to be the Non-Profit Operator of the Page
Park Center. AZCEND, formerly Chandler Christian Community Center, has a 50 year history
serving the community. At AZCEND, residents are able to access emergency and supplemental
food through the Chandler Food Bank; emergency rent and utility assistance, enrollment of public
benefits, job search resources, financial literacy training and VITA tax assistance, and case
management through the Community Action Program; and home delivered and congregate meals
through the Senior Nutrition Program. Our I-HELP Program provides homeless individuals with
safe overnight lodging, meals, case management and connections to community services through
partnerships with faith and community organizations. The Family Resource Center offers
educational programs, health/wellness services, family play groups and holiday toy drives.
AZCEND offers the convenience of a one-stop environment to address a myriad of individual and
family basic needs. Throughout the years, AZCEND has developed strong partnerships and
collaborations in the SE Valley.
In 2012 AZCEND assumed ownership and financial responsibility for Chandler/Gilbert Community
Action (CAP) and Senior Nutrition Programs as these programs were closed by the original
administering agency. AZCEND absorbed 22 employees and responsibility for an additional $1.5
million in program expenses and over 14,000 individuals served through the CAP and Senior
programs. These programs have a strong history of serving the vulnerable in Gilbert.
I have received all addenda (addendum #1) for RFQ #2017-5501-0665. If you have additional
questions about AZCEND or the qualification submittal packet, please contact me at:
Trinity Donovan, CEO
AZCEND
P.O. Box 591, Chandler, AZ 85244
480-963-1423 x 107
trinity@azcend.org
My qualifications include leading non-profit organizations since 1999, and AZCEND since 2009.
Sincerely,
Trinity Donovan
345 S. California St.. Chandler. AZ 85225 I PO BOX 591. Chandler, AZ 85244 I 480.963.1423 I www.azcend.org
Formerly C,hrioriler Christian Community Center

Application Cover Sheet
From: AZCEND
RFQ Number: #2017-5501-0665
Applicant's Contact Information: Trinity Donovan
CEO
480.963.1423 ext 107
trinity@azcend.org

Chéckli
One (1) copy (with original signatures) clearly marked original and four (4) additional copies
that each include:
I Cover Letter
1 Table of Contents
1 Statement of Qualifications
1 16/17 Operating Budget
1 Financial Statements (Audit)
1 Board Roster
1 501 (c)(3) letter
1 Resumes of Key Staff
1 Letters of Reference
II

Table Of Conten
Section Page
1. Application Cover Sheet N/A
2. Checklist ii
3. Table of Contents iii
4. 6.0 Statement of Qualifications 4
6.1 Project Understanding and Approach 4
6.2 Experience and Capability for Work 8
6.3 Fiscal Responsibility and References 10
6.4 Workload and Commitment/Staffing/Administration/Personnel 13
Qualifications
6.5 Operational Model 14
5. Attachments 17
e 16/17 Operating Budget
e Financial Statements
• Board Roster
• 501 (c)(3) letter
e Resumes of Key Staff
e Letters of Reference

AZCEND, formerly Chandler Christian Community Center, a non-sectarian nonprofit
organization established fifty years ago, is pleased to present this request for qualifications for
Page Park Center Non-Profit Operator in Gilbert, Arizona. Based on fifty years of serving the
community, including over 5 years delivering Community Action and Senior Program services in
Gilbert, AZCEND is well-positioned to further expand its services in Gilbert, AZ. This location is
specifically beneficial to the community due to its proximity to an underserved area according
to the 2014 Town of Gilbert Needs Assessment.
Community partnerships are a significant component of AZCEND's programming and would
substantially enhance the range and depth of services available to families visiting the Page
Park Center. Stakeholders have confirmed their interest and commitment to this location and a
partnership, and plans for the expansion of services could move forward smoothly if AZCEND
was selected as the operator.
6.1 Project Understanding and Approach
AZCEND has an extensive history serving the needs of the East Valley's most vulnerable
families. AZCEND is proposing to provide direct services through the CAP office and Family
Resource Center as well as managing the partnerships and joint operating agreements with
compatible third party service providers.
The Gilbert CAP, administered currently by AZCEND, already provides financial assistance to
prevent homelessness and utility disconnect and provides case management, financial coaching
and referrals to other community resources for low-income Gilbert residents. Typical households
seeking financial assistance through the Gilbert CAP have very limited or no cash resources to
serve as personal safety nets. Gilbert CAP participant demographics paint a clear picture; 45% of
applicants had no post-secondary education; 67% had at least one child in the household; 54%
were receiving food stamps; and 94% had total household income at or below 150% of the federal
poverty line (less than $36,375 annually for a family of 4). These families often just need small
amounts of financial assistance, such as a one month rent payment, to maintain a stable living
environment. CAP also serves many chronically poor elderly and/or disabled individuals living on
fixed incomes. AZCEND's CAP service delivery model is unique in Gilbert as our expertise and
access to funding to conduct intake, referral, direct assistance and case management is
unparalleled in this community.
AZCEND has been selected as the provider of CAP services in Gilbert, Chandler and Queen Creek by
Maricopa County Human Services Department, the federally designated Community Action
Agency in the region. AZCEND CAP staff members have been providing CAP services in Gilbert for
many years. The funding streams for this program are based upon the CAP's long term
partnerships with Maricopa County Human Services, Valley of the Sun United Way, Town of
Gilbert and private donations. Each of these sources provide operating funds in addition to the
funds for direct assistance provided to eligible CAP clients.
4

In FY 16/17, the Gilbert CAP served 1,730 unduplicated individuals and provided a total of 870
direct financial assistance payments, totaling $341,440 to Gilbert residents utilizing all of our
available funding sources. The Gilbert CAP also provided 1,629 referrals for food boxes, clothing,
job training, budgeting, home repairs and many other community resources.
AZCEND also intends to expand our Family Resource Center (FRC) programs into Gilbert, subject to
securing additional funding. The Gilbert FRC will serve as a community hub for connecting
families with children birth to age five to information, resources, and services; parenting
workshops; serve families with children birth to age five in intensive case management using
family navigator services; and assist families with children birth through age five with affordable
health insurance enrollment, retention, and renewal. The expected results are improved
parenting skills and social supports for Gilbert families, increased knowledge of child
development, and support for children's school readiness.
As an existing FRC in Chandler, AZCEND has developed the necessary capacity and
infrastructure to offer responsive family-centered services in the Town of Gilbert. Since
launching the Chandler FRC in 2010, AZCEND has engaged a number of organizations and
formed numerous partnerships that supplement services not offered by AZCEND for families in
need. Many of these partnerships will be extended to the Gilbert FRC model.
The Town of Gilbert's recent Human Services Needs Assessment (The Williams Institute, 2014),
refers to conditions of "prosperity for many, challenges at the margins." Specifically, "For the
less visible part of the population ... (more than one-third of the Town population) experiencing
struggles and grave challenges, the needs are palpable." The Town of Gilbert's most-in-need
populations were found to be reluctant to voice their needs "out of concern for what they
perceive as a social stigma that accompanies not being able to measure up," (The Williams
Institute, 2014). This report found:
O 14,000 Gilbert residents living below the federal poverty level
• More than 26,000 residents qualify as low income
O Over 10,000 students qualify for free/reduced lunch program
e 13,000 residents with chronic special needs
• Approximately 12 calls to the Police Department each week for suicides or
attempted/threatened suicides and another 4 calls for emergency mental health issues,
28 domestic violence calls per week, and significant numbers of emergency room visits
for alcohol and substance abuse issues.
The report rank orders the criticality of need for added services by population groups, as
identified by human service recipients and providers participating in the study. Families and
individuals in crisis ranked highest as having the greatest need for immediate assistance, while
low/moderate income individuals and families ranked third highest in need. Gaps in services
for families and individuals in crisis, the population group ranked highest for greatest need was
also identified. Additionally, the need for centralized resources was identified as a strong need
5

for Gilbert. In response, AZCEND will work with other stakeholders to bring services to meet
the needs and goals of the community and this project.
Potential partners for this project include Dignity Health, Mission of Mercy, St. Vincent de Paul,
WIC, Eve's Place, Goodwill and Southwest Behavioral Health. These partners will provide
nutrition services, domestic violence support, employment services, basic and preventive
medical and dental and behavioral health to vulnerable Gilbert families and individuals. These
partners are already identified and either committed to this project or partnering with AZCEND
at our Chandler location. Additionally, we are open to exploring partnerships with other
organizations providing needed services for Gilbert families and individuals.
As the Non-profit Operator, AZCEND will perform Facility Operator and Administrative Services
for the Town of Gilbert in addition to providing CAP and FRC services. AZCEND will assume
responsibility for coordinating and operating Page Park Center as a location for programs that
are CDBG eligible activities, meet Town guidelines, and meet the identified needs of Gilbert.
AZCEND does not have any conflicts of interest in providing services for the Town and is
currently already providing Senior Nutrition and Community Action Program services for the
Town.
AZCEND will collaborate with community partners and develop partnership agreements. These
agreements will designate reporting requirements to ensure the numbers and percentages of
those served qualify as low income in order to meet CDBG requirements. The agreements will
also specify expectations regarding service provision to ensure the services meet those
identified in the needs assessment. Should a partner choose to leave this location, AZCEND will
work with other community partners to identify a new partner that will fill the missing need
and ensure the building is being operated to capacity.
The needs of the community will be reviewed every 4 years in partnership with the Town and
other Stakeholders to ensure the programs and services being offered are still relevant.
Additionally, AZCEND will solicit feedback from clients through the use of surveys and an
Advocacy Council, a group of community members who work collaboratively with AZCEND to
work on community issues. AZCEND can meet the expectation to provide presentations to
Gilbert Town Council and key stakeholders, as will be identified in the final contract.
Additionally, all documents will be provided in electronic format compatible with Town of
Gilbert software.
6

Our Action Plan to implement this project is outlined on the next page, as well as repeated in
the Operational Model section for 6.4 on page 15:
,,, ; .. .:
--• Activities -, ':,,‘, :176$ ,, . , , , . ,--;..,!, . :Refs ,. stkn' .. - DateTa's worBe
" ' - - -:-''-' — Resijonsible • .. ;.
:::;,"_:_'-,;.::,:-,.:,,,:. :;?;.•,:.- ciii)01..ete .
Recruit and engage community
CEO/Program
members and partners to
OUTREACH, Operations August 2017
involve them in program
RECRUITMENT, Director
planning.
ENGAGEMENT AND
PROMOTION CEO/Program
Initiate partnership agreements September
Operations
and subcontracts. 2017
Director
Prepare/update agency CEO/Program
December
brochures, website, flyers with Operations
2017
new program information. Director
Implement data tracking tools
Program
and train staff and partners on
Operations December 2017
tracking/reporting protocols
Director
and reporting requirements.
Work with Gilbert For Our City
and the Town of Gilbert
CEO/Program
Communications and
Operations Ongoing
Neighborhood Services
Director
Divisions to publicize opening
and seek referrals.
Conduct presentations to local
service clubs, human services
CEO/Program
programs, government
Operations Ongoing
programs, and partner agencies
Director
to publicize opening and seek
referrals.
Program
Continue quarterly meetings of
Operations Quarterly
community and partners.
Director
CEO/Program
Review Town of Gilbert Needs
Operations Ongoing
Assessment to plan services.
Director
7

Work with partners to Program
PROJECT determine equipment, Operations September
materials, and supplies. Director
IMPLEMENTATION 2017
Create monthly service report Program
template for each partner in Operations
October 2017
order to comply with reporting Director
requirements
Receive office equipment and Program
set up workstations. Operations
January 2018
Director
Receive monthly service reports Program
from partners and compile for Operations
PROJECT Monthly
the Town of Gilbert Director
MANAGEMENT beginning
January 2018
Continue quarterly meetings of Program
community members and Operations Quarterly
partners. Director
Review agreements annually to CEO/Program
ensure programs and services Operations December 2018
are appropriate for project. Director
Review Town of Gilbert Needs Program
Assessment to plan services Operations
December 2018
relevant to needs. Director
6.2 Experience:and Capability far Work
AZCEND was organized in 1966 to provide for the emergency hunger needs of Chandler's most
vulnerable residents through the Chandler Food Bank. Today AZCEND operates from its original
downtown Chandler neighborhood in the heart of the city's low and moderate income areas,
and in additional sites in Chandler and Gilbert.
AZCEND operates one of the nation's oldest food banks and is Chandler's largest basic needs
service provider. Our mission is to change lives by nourishing minds and bodies to create a
connected, thriving community. Our vision is to have a healthy and productive community built
on a foundation of dignity and hope. Primary goals include reducing hunger and empowering
individuals and families to develop their capacity for greater self-sufficiency, by helping people
as they move from crisis to stability and ultimately prosperity.
8

AZCEND has grown dramatically in size and scope since 1966. Last year, we celebrated 50 years
of service to our community. Over the years we expanded the food bank facility to
accommodate a larger food warehouse and indoor and outdoor program space, offices,
classrooms, and additional parking. Programmatically, we enhanced food resources by adding
specialty items for infants, toddlers and seniors. In 2010 we began to deliver additional
programs under a comprehensive Family Resource Center (FRC) model. FRC programs address
early childhood literacy, family education, and health/wellness. In 2012 AZCEND assumed
ownership and financial responsibility for Chandler/Gilbert Community Action (CAP) and Senior
Nutrition Programs as these programs were closed by the original administering agency.
AZCEND absorbed 22 employees and responsibility for an additional $1.5 million in program
expenses and over 14,000 individuals served through the CAP and Senior programs (many of
whom also access Chandler Food Bank services). In FY2012/13 we launched the Interfaith
Homeless Emergency Lodging Program (I-HELP) to provide emergency overnight lodging for
homeless adults.
AZCEND provides for the basic and emergency needs of individuals and families through a
number of programs. At AZCEND residents are able to access emergency and supplemental
food through the Chandler Food Bank; emergency rent and utility assistance, enrollment of
public benefits, job search resources, financial literacy training and VITA tax assistance, and case
management through the Community Action Program; and home delivered and congregate
meals through the Senior Nutrition Program. Our I-HELP Program provides homeless individuals
with safe overnight lodging, meals, case management and connections to community services
through partnerships with faith and community organizations. The Family Resource Center
offers educational programs (early childhood literacy, parenting and ESL classes, and school
supplies), health/wellness services (wellness checks, HIV/STD testing, access to children's
fluoride treatments), family play groups and holiday toy drives. AZCEND offers the convenience
of a one-stop environment to address a myriad of individual and family basic needs.
Our FY2017 accomplishments are many. We collected 1,012,290 pounds of donated food for
distribution in 16,537 emergency and supplemental food boxes with enough food to provide
892,083 meals benefiting 12,143 unique individuals. We recruited and coordinated the work of
1,346 community volunteers who donated 32,397 volunteer hours. Our Family Resource Center
provided almost 5,000 hours of instruction through comprehensive programming. I-HELP
served 428 individuals with 8,523 bed nights. Our CAP office provided 2,606 direct financial
assistance payments for rent and utilities totaling $980,750. Our Senior Centers provided
68,361 meals to 1,213 unduplicated individuals and 1,393 activities. Almost 780 children
participated in Operation Santa in 2016. In July 2016, we partnered with For Our City-Chandler
and others to assist over 3,000 children with backpacks, school supplies and clothing through a
collective effort.
AZCEND management is familiar with CDBG guidelines and has received CDBG funding
previously for our Senior Nutrition program, our Tenant Based Rental Assistance Case
Management Program and 2 building expansion projects.
9

isca ResponSibility
AZCEND's extensive experience with grant and project management provides the Town of
Gilbert with a high degree of confidence over our ability to provide appropriate management of
this project. AZCEND has a record of reliability, fiscal responsibility and extensive experience
with projects such as this one.
Our internal controls (including those listed below) are designed to help AZCEND meet financial
goals as well as ensure reliable financial reporting, accurate recording of transactions,
compliance with laws and regulations, and prevent a loss of resources. Fiscal and accounting
controls include but are not limited to:
• An identified grant budget and a method for monitoring actual costs against the budget.
• A financial management and accounting system.
• Internal policies and systems ensure effective management of funds and compliance with
grant requirements.
• Independent auditors report on compliance for each major program and report on
internal control over compliance required by OMB Circular A-133.
• Applicable OMB cost principles and the terms and conditions of the grant award are
followed in determining the reasonableness, allowability and allocability of costs.
• A CPA firm performs monthly accounting and payroll preparation services for the
organization.
• Accounting records are maintained on a current basis and balanced monthly. Bank
accounts are reconciled monthly by someone other than the person who signs the
checks.
• Source documentation is maintained in financial records.
AZCEND has partnerships with Area Agency on Aging, Maricopa County Human Services Division,
the City of Chandler and many others (see attachments for letters of reference). Additionally,
AZCEND has partnered with the Town of Gilbert for Community Action and Senior Center
Programs. AZCEND also has strong community partnerships with Dignity Health, the Boys and
Girls Club, ICAN, Eve's Place, Goodwill, and Southwest Behavioral Health.
Professional References:
Leah Powell
Neighborhood Resources Director
City of Chandler
Physical Address: 235 S. Arizona Ave., Chandler, AZ 85225
Mailing Address: Mail Stop 600, P.O. Box 4008, Chandler, AZ 85244-4008
Leah.Powell@chandleraz.gov
480-782-4352
Contracts: July 1, 2012-June 30, 2013 CAP, Senior Nutrition and Food Bank
July 1, 2013-June 30, 2014 CAP, I-HELP, Senior Nutrition and Food Bank
July 1, 2014-June 30, 2015 CAP, I-HELP, Senior Nutrition and Food Bank
10

July 1, 2015-June 30, 2016 CAP, I-HELP, Senior Nutrition and Food Bank
July 1, 2016-June 30, 2017 CAP, I-HELP, Senior Nutrition and Food Bank
July 1, 2017-June 30, 2018 CAP, I-HELP, Senior Nutrition and Food Bank
Donita Gaulden
CDBG Program Supervisor
City of Chandler
Physical Address: 235 S. Arizona Ave., Chandler, AZ 85225
Mailing Address: Mail Stop 600, P.O. Box 4008, Chandler, AZ 85244-4008
donita.gaulden@chandleraz.gov
480-782-4353
Contracts: July 1, 2012-June 30, 2013 CDBG Building Expansion
July 1, 2013-June 30, 2014 CDBG Building Expansion
July 1, 2015-June 30, 2016 TBRA Case Management
July 1, 2016-June 30, 2017 TBRA Case Management
July 1, 2017-June 30, 2018 TBRA Case Management, CDBG Food Bank
Renovation and Housing and Stability
Specialist
Mary Lynn Kasunic
President and CEO
Area Agency on Aging, Region One
1366 East Thomas Road, Suite 108, Phoenix, AZ 85014
kasunic@msn.com
602-241-6157
Contracts: July 1, 2012-June 30, 2013 Senior Programs
July 1, 2013-June 30, 2014 Senior Programs
July 1, 2014-June 30, 2015 Senior Programs
July 1, 2015-June 30, 2016 Senior Programs
July 1, 2016-June 30, 2017 Senior Programs
July 1, 2017-June 30, 2018 Senior Programs
Sandra Mendez
Assistant Director, Community Services Division
Maricopa County Human Services Department
234 N. Central Ave. 3rd Floor, Phoenix, AZ 85004
Mendezs002Pmail.maricopa.gov
602-506-2316
Contracts: July 1, 2012-June 30, 2013 CAP
July 1, 2013-June 30, 2014 CAP
July 1, 2014-June 30, 2015 CAP
July 1, 2015-June 30, 2016 CAP
July 1, 2016-June 30, 2017 CAP
July 1, 2017-June 30, 2018 CAP
11

AZCEND has been meeting with potential partner agencies on this project for over a year.
Through this collaborative effort, partners for Page Park have been identified.
Successful Organization Partnerships:
Dignity Health
Kathleen Dowler, Director of Community Integration
1760 E Pecos Road Suite 235, Gilbert, AZ 85295
480-728-5717
Kathleen.DowlerPdignityhealth.org
Partnership to provide fluoride treatments to children since 2011.
Mission of Mercy
Paula Carvalho, Program Manager
360 E. Coronado Rd. #160, Phoenix, AZ 85004
602-861-2233
pcarvalho@missionofmercy.org
Partnership to provide preventative medical services since 2015.
WIC
Carrie Zavala, WIC Program Manager
301 W. Jefferson, Phoenix, AZ 85003
602-506-3416
carriezavala@mail.maricopa.gov
Partnership to provide nutrition services to pregnant women and children since 2015.
Southwest Behavioral Health
Ed McClelland, VP Community Services
3450 N. 3 rd St., Phoenix, AZ 85012
602-265-8338
edm@sbhservices.org
Partnership to provide behavioral health services since 2015.
Eve's Place Community Services
Marci Chenoweth, Program Director
10765 W. Peoria Avenue, Sun City, AZ 85351
623-547-6175
mchenoweth@evesplace.org
Partnership to provide Domestic Violence services since 2015.
Goodwill of Central Arizona
Ashley Sisneros, Community Experience Specialist
4005 N. 16t h Street, Phoenix, AZ 85016
12

602-535-4412
ashley.sisneros@goodwillaz.org
Partnership to provide employment services since 2017.
In addition to partnerships with the organizations above, AZCEND participates in additional
successful partnerships at our Chandler location:
• Chandler Fire, Health and Medical, providing preventative medical services such as
blood pressure checks since 2010
• ICAN — Positive Programs for Youth, providing parenting classes on site and referrals
since 2010
• New Directions Institute, providing parenting classes on site since 2012
• St. Joseph the Worker, providing employment services since 2014
• Circle the City, providing preventative medical services since 2016
Workload and Commitments/Staff/Administration/Personnel Qualifications
AZCEND staff has the experience and relationships to ensure successful project management.
AZCEND leadership will provide develop, formalize and manage all aspects of the project to
ensure the project meets or exceeds the Town's expectations without either a compromise in
quality or a delay in service timeline. As detailed below, the Program Operations Director will
have primary responsibility for the management of this project. She will be supported by her
program staff and managers and have oversight from the CEO.
Name/
Background/Expertise* Key Roles and Responsibilities
Position Title
Ms. Beegle has a Master's in Ms. Beegle will assist the Program
Public Administration and over Operations Director with FRC program
18 years experience in implementation and grant compliance;
Donna
program administration, promote the program in the community
Beegle,
including 15 years program and recruit participants; maintain
Family
management for Maricopa partnerships and develop linkages for
Resource
County. participants; work with volunteers and
Center
subcontractors in the delivery of services
Manager
to the public; represent the agency at
community meetings; schedule activities
.50 FTE
and ensure adequate supplies are on
hand; prepare reports; and monitor and
measure customer satisfaction.
Martha Ms. Myers has extensive Ms. Myers will assist the Program
Myers, CAP experience working with Operations Director with program
Programs vulnerable populations, implementation and grant compliance;
Manager motivational interviewing, and promote the program in the community;
community building. maintain partnerships and develop
13

.15 FTE linkages for participants; represent the
agency at community meetings; prepare
reports; and monitor and measure
customer satisfaction.
Ms. Fellenz has over 20 years Ms. Fellenz will be significantly involved in
of experience with Community the collection, monitoring, management,
Action Programs, program and reporting of performance related data
development and grant and for the project, including developing
contract management. She is tracking indicators for the partners, and
Shawna
familiar ar with the target performing quality assurance to protect
,
population and an and ensure the project's goals are being
Program
education/experiential met. She will oversee and direct daily
Operations
background in human services. operations and staff, budgeting, and
Director
She is a graduate of Chandler programming; write grant proposals to
and Gilbert Leadership and the ensure the sustainability of programs; is
. 10 FTE
50 Women Can Change the accountable for grant and budget
World Nonprofit Leadership compliance including attainment of
Program. performance goals; will manage data
collection and reporting, and develop and
engage partnerships to enhance services.
Ms. Donovan has previous Ms. Donovan will work with the Board of
programmatic experience as Directors to achieve strategic
the present CEO, familiarity organizational objectives; budgeting, and
with the target population and programming; increase public visibility of
Trinity the community, an education/ the Center and its programs; write grant
Donovan, experiential background in proposals and cultivate donor
CEO human services, as well as a relationships to ensure the sustainability
wide range of professional of programs; will be accountable for grant
.05 FTE exposure that contributes to and budget compliance including
the cultural competency of attainment of performance goals; and will
this program. She is a develop and engage partnerships to
graduate of Chandler, Gilbert enhance services.
and Valley Leadership.
6.5 OpeiaiionilMosile#
AZCEND staff have identified and developed strong collaborative partners to provide services at
this location. The partnerships were chosen based on needs identified in the 2014 Human
Services Needs Assessment and the organizations' experience and ability to serve the needs of
low-income individuals. As Operator, AZCEND will finalize these partnerships through
agreements outlining service delivery and reporting requirements.
14

Our plan below details how we will successfully implement, manage and oversee the services to
be provided.
Person atejask . .
ctivities ask . . . ill B
' Re.sponsible:
Completed
Recruit and engage community
CEO/Program
OUTREACH, members and partners to
Operations August 2017
involve them in program
RECRUITMENT, Director
ENGAGEMENT AND planning.
PROMOTION CEO/Program
Initiate partnership agreements September
Operations
and subcontracts. 2017
Director
Prepare/update agency CEO/Program
December
brochures, website, flyers with Operations
2017
new program information. Director
Implement data tracking tools
Program
and train staff and partners on
Operations December 2017
tracking/reporting protocols
Director
and reporting requirements.
Work with Gilbert For Our City
and the Town of Gilbert
CEO/Program
Communications and
Operations Ongoing
Neighborhood Services
Director
Divisions to publicize opening
and seek referrals.
Conduct presentations to local
service clubs, human services
CEO/Program
programs, government
Operations Ongoing
programs, and partner agencies
Director
to publicize opening and seek
referrals.
Program
Continue quarterly meetings of
Operations Quarterly
community and partners.
Director
CEO/Program
Review Town of Gilbert Needs
Operations Ongoing
Assessment to plan services.
Director
15

Work with partners to Program
PROJECT determine equipment, Operations September
materials, and supplies. Director
IMPLEMENTATION 2017
Create monthly service report Program
template for each partner in Operations
October 2017
order to comply with reporting Director
requirements
Receive office equipment and Program
set up workstations. Operations
January 2018
Director
Receive monthly service reports Program
from partners and compile for Operations
PROJECT Monthly
MANAGEMENT the Town of Gilbert Director beginning
January 2018
Continue quarterly meetings of Program
community members and Operations Quarterly
partners. Director
Review agreements annually to CEO/Program
ensure programs and services Operations
December 2018
are appropriate for project. Director
Review Town of Gilbert Needs Program
Assessment to plan services Operations
December 2018
relevant to needs. Director
16

:PcitIsql.MENT :i
1 16/17 Operating Budget
1 Financial Statements —June 30, 2016 and 2015 (Audit)
I Board Roster
1 501 (c)(3) letter
1 Resumes of Key Staff
o Trinity Donovan
o Shawna Fellenz
o Martha Myers
o Donna Beedle
1 Letters of Reference
o Leah Powell, City of Chandler
o Sandra Mendez, Maricopa County
o Mary Lynn Kasunic, Area Agency on Aging, Region One
17

2C
Changing Lives Since 1966
Board Roster
2017-18
Executive Committee
Carl Cohen, President Heather Wilkey, Vice President
Technical and Strategic Marketing Consultant Mayor's Chief of Staff - Town of Gilbert
Barbara Benham, Treasurer Debra Stapleton, Secretary
CPA - Randy C. Kiesel CPA, PC Administrative Services Director - City of Chandler
Board of Directors
Molly Bell, Director of Customer Solutions - PayPal
Catrina Boppart, Project Coordinator - Dignity Health Foundation - East Valley
Terry Cooper, Photographer - Memory Maker Photography
Nikki Janulewicz, Realtor - Best Move Real Estate
Kurt Johansen, Vice President - Great Western Bank
Eric Jones, Pastor — Evident Life Church
Cristina Ortiz, Content & Tools Manager, Corporate Affairs Group - Intel
Katie Prendergast, Government Affairs Representative - APS
Dale Speight, Vice President - First Bank

- AREA AGENCY
ON AGING
!O CR ,
Mary Lynn Kasunic
President & CEO
July 12, 2017
1366 East Thomas Road
Suite 108
Melanie Dykstra Phoenix, AZ 85014
Town of Gilbert phone
50 E. Civic Center Dr. 6 4 - 2 2 5 5
Gilbert, AZ 85296 toll-free
1-888-783-7500
24-hr Senior HELP LINE
Dear Ms. Dykstra: (602) 264-4357
1-888-264-2258
Area Agency on Aging, Region One is pleased to offer this letter of reference for fax
AZCEND, formerly Chandler Christian Community Center. Area Agency on (602) 230-9132
Aging, Region One and AZCEND have enjoyed a formal partnership that facilitates website
services to the disabled and senior residents of Gilbert since June of 2012, when www.aaaphx.org
AZCEND assumed responsibility for this program from another non-profit. e-mail
AZCEND's current Senior Programs Manager, Kelly Delgado, and Program answers@aaaphx.org
Operations Director, Shawna Fellenz, had managed these programs for many years
for the previous provider and transitioned over to AZCEND, bringing their program
management experience and knowledge of the service population and community.
AZCEND has demonstrated a record of reliability and fiscal responsibility
throughout our relationship with them. We support their endeavors and efforts to
collaborate with other agencies to seek the resources needed and to sustain the
infrastructure necessary to provide services to vulnerable Gilbert families and
individuals in their time of need.
We look forward to a continued partnership with AZCEND and appreciate the Town Council on
of Gilbert's support. Please feel free to contact me at 602-264-2255. Accreditation
Respectfully,
416
Mar)kLynn/Kaguilic
President & CEO Accredhed
Area Agency on Aging Director
Area Agency on Aging
Care Directions®
Doves®
ElderVention®
Care Coordination
Senior HELP LINE
Answers in Aging

Maricopa County
Human Services Department
Community Services
-4-7164415,01,
July 5, 2017
Melanie Dykstra
Town of Gilbert
50 E. Civic Center Dr.
Gilbert, AZ 85296
Dear Ms. Dykstra:
Maricopa County Human Services Department is pleased to offer this letter of reference for
AZCEND, formerly Chandler Christian Community Center. MCHSD and AZCEND have
enjoyed a formal partnership that facilitates Community Action Program (CAP) services to the
residents of Gilbert since June of 2012, when AZCEND assumed responsibility for this program
from another non-profit. AZCEND's current Program Operations Director, Shawna Fellenz,
had managed these programs for many years for the previous provider and transitioned over to
AZCEND, bringing her program management experience and knowledge of the service
population and community.
AZCEND has demonstrated a record of reliability and fiscal responsibility throughout our
relationship with them. We support their endeavors and efforts to collaborate with other
agencies to seek the resources needed and to sustain the infrastructure necessary to provide
services to vulnerable Gilbert families and individuals in their time of need.
We look forward to a continued partnership with AZCEND. If needed, I may be reached at
(602)506-2316 or Mendezs002(@_mail.maricopa.gov.
Thank you,
Sandra A. Mendez
Assistant Director
Community Services Division
Human Services Department • 234 N. Central Avenue, 3"d Floor • Phoenix, AZ 85004

Chandler
battild
All-AmerIcaCitv
Chandler • Arizona
2010
Where Values Make The Difference
July 3,2017
Melanie Dykstra
Town of Gilbert
50 E. Civic Center Dr.
Gilbert, AZ 85296
Dear Ms. Dykstra:
The City of Chandler, Neighborhood Resources is pleased to offer this letter of reference
for AZCEND, formerly Chandler Christian Community Center. The City of Chandler and
AZCEND have enjoyed a partnership that facilitates services to vulnerable residents of
Chandler since 1966.
AZCEND has demonstrated a record of reliability and fiscal responsibility throughout our
relationship with them. We support their endeavors and efforts to collaborate with other
agencies to seek the resources needed and to sustain the infrastructure necessary to provide
services to vulnerable Gilbert families and individuals in their time of need.
We look forward to a continued partnership with AZCEND. If needed, I may be reached at
(480) 782-4347 or Leah.Powell(@.chandleraz.gov.
Thank you,
Leah Powell
Neighborhood Resources Director
City of Chandler
Mailing Address: Neighborhood Resources Division Location:
Mail Stop 600 Community Development 235 South Arizona Avenue
PO Box 4008 Telephone (480) 782-4320 Chandler, Arizona 85225
Chandler, Arizona 85244-4008 Fax (480) 782-4350
www.chandleraz.gov
(t‘
National Nutnber for Relay Service 7-1-1
TTY (800) 367-8939
Espanol Voz. TTY (800) 842-2088