ACCESS-TO-CARE-BRIDGING-THE-HEALTH-CARE-GAP-FOR-CHILDREN-AND-FAMILIES.PDF

Last updated: 04/05/2018
General information
Organization MIssion of Mercy
Contact First name Dawn
Contact Last name Lorenzo
Contact e-mail Dawn@DMLConsultingGroup.com
Contact phone number 4805591440
Address
Street 360 East Coronado Rd, Suite 260
City Phoenix
State AZ
ZIP Code 85004
From what tribe is the Fort McDowell Yavapai Nation
organization requesting the
grant?
Total grant amount request 25,000.00
1 / 1



Fort McDowell Yavapai Nation
2018 Arizona Benefits Fund Grant Application
Grant Application
Applicants must submit a letter that includes the following information:
Application: “Access to Care: Bridging the Healthcare Gap for Children and Families”
Applicant Info.: Name and contact information for government entity/organization applying for grant
funds.
Mission of Mercy – Arizona
360 E. Coronado Rd. Suite 160
Phoenix, AZ 85004
602-861-2233
Primary Contact: Name, address, e-mail and telephone numbers for the primary point of contact.
Paula Carvalho
Executive Director
Mission of Mercy – Arizona
602-861-2233
PCarvalho@AMissionofMercy.org

Narrative: A narrative of no more than two (2) pages describing the following
The proposed program or project, and whether it is a new or continuing project:
Since 1997, Mission of Mercy’s (MOM) mission has been to restore dignity to the sick, working poor, under-
insured, and uninsured by providing free healthcare and “healing through Love.” In the simplest of terms, we
provide a no-cost medical home for Maricopa County’s uninsured and underinsured families and individuals for as
long as they need it – no questions asked. Our highly efficient, volunteer-driven mobile healthcare delivery model,
appropriately called “Access to Care,” is 100% privately funded and uses no public or tax dollars. For 20 years,
MOM has been committed to restoring dignity, empowering patients, and strengthening communities.
MOM currently operates seven free mobile clinics out of churches, schools, and community centers in Avondale,
Central Phoenix, Maryvale, Mesa, Chandler, South Phoenix, and South Central Phoenix. Our direct care model
utilizes over 250 medical and non-medical volunteers managed by two full-time staff physicians and three part-time
staff nurses. To date, MOM’s professional staff and compassionate volunteers have provided more than 336,000 free
prescription medications and 220,000 individual patient visits to vulnerable Maricopa County families.
Each of our free clinics are located in neighborhoods of severe unmet need – those that rank highest on Dignity
Health’s Community Need Index (CNI). The CNI measures barriers related to income, transportation, access to
culturally appropriate health and community services, cultural and ethnic identity, socioeconomic and education
levels, and language barriers. MOM clinics subscribe to a holistic “medical home” model for these vulnerable
individuals, with more than 65% of our patients designating MOM as their ongoing primary care medical home. The
U.S. Department of Health and Human Services defines a medical home not simply as a physical location but as a
model of primary care that provides four core functions (Accessible Services, Comprehensive Care, Patient-Centered
and Coordinated Care). Since our inception, MOM has steadfastly embodied an innovative model of community-
based healthcare using the talents of gifted volunteers and the leverage of local investment partners like Ft.
McDowell Yavapai Nation.
Through MOM's "Access to Care" program, two fully equipped mobile medical units bring the doctor directly to
patients in neighborhoods of documented unmet need throughout Maricopa County. MOM's established clinics
currently serve 3,500 annually. With the ultimate goal of improving health outcomes for patients, MOM treats
patients' medical conditions, monitors their progress and provides ongoing free prescription medications and health
education at clinics operating 48 weeks per year.
Our mission is to restore dignity to the sick, working poor and medically underserved by providing health care and
"healing through Love." This mission has proven the test of time with decades-long partnerships and more than 250
volunteer doctors, nurse practitioners, RNs, bilingual medical interpreters, registration attendants and drivers, who
make our work sustainable and highly impactful. For 20 years, Sonora Quest Laboratories has donated all patient lab
testing, and Dignity Health has been a referral partner, specialty care provider and funder. Additional partners
include Banner Health hospitals, Esperanca and Mobile On-site Mammography.
The purpose of the program or project and how it meets one or more of Fort McDowell’s funding priorities (i.e.,
education, public safety, health, environment, and economic and community development):
Thousands of Arizonans lack access to quality, consistent health care. About 1-in-5 Arizonans is uninsured, and 1-
in-4 is underinsured. Since the expansion of Medicaid in Arizona, many low-cost and free clinics have closed.
Moreover, Arizona's children rank at the very bottom of the nation for being insured. These vulnerable children and
families often forego routine wellness checks and cut back their use of prescription medications to manage chronic
health conditions such as diabetes, asthma and hypertension. This results in undiagnosed and untreated chronic
illness; unnecessary, costly emergency care for illnesses that have gone untreated and have become acute; lost
wages; lost jobs; stress on fragile family units; and, in many cases, preventable premature death.

Through our "Access to Care" program, MOM brings the doctor directly to patients in neighborhoods in critical
need throughout Maricopa County, serving 3,500 under- or un-insured. MOM treats patients' medical conditions,
monitors their progress and provides ongoing free prescription medications and health education at clinics operating
48 weeks per year; a model program helping us reach our ultimate goal of improving health outcomes for all
patients.
The need that the program or project aims to fulfill, the population targeted, and the estimated number of
people who will be served by the grant:
This project will support all of our sites, including our newest site which opened at the Chandler First Church of the
Nazarene on March 3, 2018. The downtown Gilbert clinic is slated to open in the fourth quarter of 2018, in a new
family service center that will combine medical care, children's dental and immunizations, patient education, food
access, financial assistance and behavioral health services. Mission of Mercy was invited by the Town of Gilbert
and Dignity Health's East Valley hospitals to be the anchor medical partner in this innovative family resource
center.
This project will also help to expand our Community Connections program to address social determinants that
impact our patients' long-term health outcomes. Our patients are the uninsured and the underinsured. More than
56% are women and children; more than 67% are Hispanic; and, all face far more than a lack of health care-they
wrestle with challenges such as poverty, homelessness, poor nutrition and job insecurity. Since 2011, our
Community Connections program has provided additional on-site health education programs, patient navigation to
government services, ancillary health services and community resources. This grant would provide additional
financial resources to strengthen the program with new services and service partnerships. As we have successfully
proven for the last 20 years, we are confident that our strategic health care and partnership model will have positive
community impact for generations to come.
At a remarkable cost of just $85 per patient visit, Ft. McDowell’s investment of $25,000 will pay for 294 unique
patient visits, at no cost to the clients. Patients, particularly those with chronic illnesses, such as diabetes or heart
disease, needing multiple visits, rely and often get visibly emotional when visiting the “medical home” MOM has
created in their very own neighborhood.
The partners in the program or project, and other entities providing funding and support (please indicate
whether the organization will be submitting applications to any other tribes):
Mission of Mercy has established many decades-long collaborations with community partners. Since launching our
first clinic in 1997, Sonora Quest Laboratories (SQL) has donated free, unlimited lab services to all MOM patients.
SQL is further committed to continuing their pro bono partnership as we expand to new clinic sites throughout the
Valley. Dignity Health is a funder, specialty medical care provider and patient referral partner; MOM takes patients
who are referred from Dignity and provides them with a medical home, keeping them out of the hospital and costly
emergency rooms with ongoing primary medical care. We also partner with churches and community centers who
donate free clinic space, volunteers and program funding. Additional partners include Estrella Mountain Community
College, who provides certified bilingual medical interpreters for our Spanish-speaking patients, and Esperanca,
whose community health educators provide on-site, culturally sensitive health information, demonstrations and
resources to families.
The timetable for implementation of the program or project.
Our medical program is ongoing, however the time frame for this grant would assist Mission of Mercy in its FY 19,
from July 1, 2018 – June 30, 2019. As an organization that cares deeply for the health and well- being of our
neighborhood residents, Mission of Mercy would be proud to partner with Ft. McDowell Yavapai Apache Nation on
MOM’s “Access to Care: Bridging the Healthcare Gap for Children and Families.”

Attach a detailed budget for the program or project, a statement addressing the need for long-term funding
(if applicable), and any other relevant attachments that will give the Grant Committee a fuller understanding
of the program or project. The budget is required; however, other attachments are optional.
MISSION OF MERCY
Arizona Medical Program Operating Budget
Fiscal Year Ending June 30, 2018
Medical Program
Revenue
Donations Unrestricted $64,696
Donations Restricted $50,000
Donations - Patients $9,600
Sustainable Funding Initiative $205,000
Bequests & Memorials $1,800
Combined Campaigns $1,500
Jars $0
Grants $787,901
Partnership Revenue $0
Special Events (Net) $32,882
Donated Services & In-Kind $1,219,890
Interest & Gains/Losses $300
Other Revenue $0
TOTAL REVENUE $2,373,569
Expenses
Personnel Expenses $684,699
Donated Service & In-Kind $1,219,890
Sustainable Funding Expense $31,440
Depreciation $22,315
Insurance $29,654
Office Expenses $52,362
Postage & Printing $19,955
Professional Fees $39,168
Occupancy Expenses $53,986
Travel & Entertainment $8,400
Medications & Supplies $95,700
Other Expenses $11,600
Central Services $104,400
TOTAL EXPENSES $2,373,569
NET OPERATING REV/LOSS $0
Budget Narrative: Your support is critical to help offset the cost of patient care, including Dr. visits, Rx
medications and patient education, which are not covered by other funders. We utilize a blended revenue
strategy and seek funding from individuals, foundations, corporations and fundraising events. Partnerships
with other non-profit service organizations, buoyed by over 250 volunteers, provide critical resources, in-
kind donations and support services to significantly offset program costs. Your support will be leveraged
with other community resources to provide underserved children and their families with the healthcare they
need to lead full, vibrant lives.

Mission of Mercy Arizona
Fiscal Year 2016 Impact Report
Dignity | Restored

A MESSAGE FROM THE EXECUTIVE DIRECTOR
HEALTH IS EVERYTHING. We all know that without our
health, a full life is not possible. Giving a sick loved-one a chance
Arizona Leadership Council
to be healthy, reducing the financial burden of seeking medical
Sue Connor, Nat’l Board Chair attention, and restoring their human dignity has been the heart
Kathleen Dowler, R.N., M.H.A. of our work for the past twenty years. And, not a day of it would
Fr. Tom Enneking, osc be possible without you – our faithful partners.
Lucas Felt Because of your investment of time, talent and treasures, fiscal
Chuck Fitzgerald year 2016 marked a year of exciting new relationships and
Kim Fleurquin moving ahead with important service and technology expansions.
Lisa Glow, J.D. Our current six clinics continue to thrive and bring medical care, compassion and
Art Gramer healing to thousands of uninsured and underinsured children, families and people in
Nancy Groben need. Most exciting, in 2017, we will begin our East Valley expansion and open our first
Tom Hudak, M.D. two clinics. These strategically placed clinics will serve the primary health needs of a
growing number of hard working families who have nowhere else to turn.
Laura Kaufman
Peter Liefer In 2016 we shored up our infrastructure and reporting capabilities with the
Fred Mandrick implementation of a HIPAA compliant, cloud-based electronic health records (EHR)
system at all six MOM clinic sites. This system provides our medical team with the
Dennis McAllister, R.Ph., D.Ph. ability to track and report vital patient demographics, diagnoses and referral sources.
Michelle Mifflin, D.O. We also activated a comprehensive volunteer management program to track, recruit
Rachel Oesterle and retain our priceless volunteers who make things happen every day in our clinics.
Jenny Quezada And, in partnership with various community providers such as AHCCCS, SNAP (food
assistance) and the health care exchange, we connected thousands more families with
Steve Seiler
additional support and services.
Mary Shaffer
Walt Stutz On behalf of our patients, we offer our heartfelt appreciation to our community that
has stood with us since our first service day in 1997. Each of you hold a space on the
Kris Volcheck, D.D.S. color wheel of Dignity; a brilliant rainbow of partnerships, resources and volunteers
Pamela Wake, L.Ac. who come together every day to mend broken hearts and restore weary bodies. You are
nothing short of a miracle for our patients.
Leadership Council Advisors In Partnership,
Claudia Critchfield
Gerald Wissink, FACHE
Catherine Amiot
President & Executive Director
Arizona Executive Team
Henry Konerko, Ph.D., Chief Executive Officer
Catherine Amiot, President & Executive Director
Lisa Glow, J.D., Vice President & Director of Development
Brad Smith, N.M.D., Medical Director

For nearly 20 years, Mission of Mercy has restored
dignity to the uninsured, the sick, the working poor,
and those in need by providing free healthcare and
healing through Love.
2016 HIGHLIGHTS
● ● Provided more than 15,000 free doctor visits.
● ● Distributed nearly 20,000 free prescription medications.
● ● Recorded an astounding 17,000+ hours of volunteer service from 274 pro bono doctors,
nurses, interpreters and clinic support volunteers — valued at $900,000.
● ● Provided 246 patients with education on oral health, nutrition, flu prevention, diabetes,
hypertension and heart disease through our Community Connections program.
● ● Our community partners recorded nearly 1,000 eligibility and enrollment assistance encounters,
connecting Mission of Mercy patients with programs such as AHCCCS, SNAP (food assistance)
and the health insurance marketplace.
● ● Provided 95 women with free mammograms in partnership with Mobile On-site Mammography.

HEADS HELD HIGH
“No one should
Thanks to you have to choose
between buying
We had lost everything. Our home. Our jobs. We watched savings we had medicine or
socked away for retirement disappear when the market crashed in 2008.
We had just moved to Arizona to retire and play golf. But instead, we found food for their
ourselves living in our car.
family.”
We had no health insurance. I am diabetic. My wife, Gerri, has arthritis and
sciatica and is hypoglycemic. We were like, “Oh, my God, what do we do?”
Our pastor knew of our situation and told us about Mission of Mercy. I asked about medications. When you can’t
put food on the table, you use what money you have to buy cheese and crackers, not diabetic strips and insulin.
He told us the medications are free.
So many times we had been told, “We can’t help you.” That happened over and over. It is demeaning. And
exhausting.
At Mission of Mercy they just asked, “What can we do to help you?” That’s all. With everyplace else there’s a
catch. With Mission of Mercy there is no catch.
—Barry and Gerri Knight, former patients
Nearly 31 million Americans—most covered by an
employer or private health plans—are underinsured and
often skip needed health care. Too many families are
faced with choosing between medications and paying bills.

Hospital Emergency Rooms
are the most expensive form
of health care.
We aim to conserve resources by
being an ongoing medical home
for people who otherwise would
have gone to the ER.
Your impact and support
EMPOWERED PATIENTS
Our little girl, Jenny, has asthma. She was in the hospital three times over the summer. One time she stopped
breathing and nearly died.
When our daughter’s asthma gets so bad that she cannot breathe the only place we can go is the emergency room.
I work installing insulation. I make too much money for AHCCCS and not enough money to pay for health
insurance. A social worker told us about Mission of Mercy.
When we walked into Mission of Mercy, we were very apprehensive.
But they didn’t ask for our papers. And the most important thing, they
didn’t ask for money.
Total Patient
I couldn’t believe there was someone there who spoke Spanish. Through an
interpreter, my wife told Dr. Smith about my daughter’s asthma. He was Visits Since
able to teach us how to use the nebulizer, so we wouldn’t need to go to the ER.
Inception:
When we were done, Dr. Smith got up from the table and walked with us to make
an appointment for our next visit. I have never had a doctor do that. Thank you 204,129
Mission of Mercy!
–Walter Valdez, former patient

WHO WE SERVE Fiscal Year 2016 July 1, 2015 - June 30 2016
Gender/ Age Race/Ethnicity
Asian
Black
White
Native Other
Amer.
Hispanic
73% Hispanic 4% Other
13% White 2.5% Asian
7% Black 0.5% Native American
Returning Patients/New Patients
56% Adult Female
29% Adult Male
11% Elderly
4% Children
64% 36%
Returning Patients New Patients
K-12 SCHOOL PARTNERSHIPS
Avondale Elementary School District Littleton Elementary School District
Buckeye Elementary School District Murphy Elementary School District
Tolleson Elementary School District Pendergrast Elementary School District
Litchfield Elementary School District Phoenix Elementary School District

Fiscal Year 2016 July 1, 2015 - June 30 2016 SUMMARY OF SERVICES
Top 5 Diagnoses or Treated Conditions
Patient Care by Clinic Site
Patients Visits Diabetes
Mesa 1,117 3,874
Maryvale 552 2,148 Hypertension
Phoenix 1,276 4,488
So. Phoenix 497 1,327 Digestive system disorders
Avondale 826 2,422
Murphy 327 1,089 Depression/mental health
TOTAL 4,595 15,348
HDL LDL High cholesterol
Over the last 19 years, more than 200,000
FREE individual patient visits and 300,000
FREE prescriptions have been provided.

Through your partnerships
OUR COMMUNITY IS STRONGER
Since launching in 1997,
Sonora Quest Labs has
donated FREE, unlimited lab
services and diagnostic testing
to all Mission of Mercy patients.
Together, we are part of the solution. At Mission of Mercy, we believe anything is possible when we put
our hearts and minds to work together. Our generous community partners help us to serve those that
have fallen through the cracks of our broken healthcare system.
“At Sonora Quest, we understand the complexities of today’s “For nearly two decades, Dignity Health has been a proud partner
health care system and the challenge for those who cannot afford in helping Mission of Mercy bring medical care to Maricopa
many of the necessary health care services including diagnostic County’s most underserved people. M.O.M.’s innovative medical
testing and medication. This is why SQL is a proud partner model helps keep patients out of emergency rooms and provides them
with M.O.M. collaborating to provide care in our community.” with a medical home to manage their primary and chronic health
Kim Fleurquin care needs. We are grateful for all they do for our community!”
Chief Risk Officer Kathleen Dowler, RN, MHA
Sonora Quest Laboratories Director Community Health
Dignity Health
Chandler Regional Medical Center
Mercy Gilbert Medical Center

THE BEST VOLUNTEERS ARE AT MISSION OF MERCY
Week after week, our volunteers demonstrate
Physicians 29 compassion, respect and love to every
patient that walks through the door.
Nurses/Technicians 71
Pharmacy
Team 14
Patient Educators 7 “There is this myth that we just treat
colds and flus, but actually we see a
Patient Registration &
Scheduling 42 good amount of chronic conditions
and other pathology...There is such
Interpreters 58 immediate reward after making a
difference in a patient’s life, which
Driver/Data Input 9 has changed my life also.”
Administrative 13 – Dr. Carie Barlow
Volunteer physician since 2013
Fundraising/Special
Events/Outreach 31
0 10 20 30 40 50 60 70 80
Mission of Mercy Volunteers
VALUE OF
ACTIVE VOLUNTEER
VOLUNTEER
VOLUNTEERS HOURS
HOURS
274
17,177
$900,000

THANK YOU STATEMENT OF ACTIVITIES
to our generous partners Fiscal Year ended June 30, 2016
Operating Expenses
Laboratory Services
Sonora Quest Laboratories Fundraising
6%
Hospital Referral Partnership Administration
Dignity Health 5%
Imaging & Radiology Services
Program 89%
Arizona General Hospital
Banner Health
Chandler Regional
Medical Center
Mercy Gilbert Medical Center % of Annual
Support & Revenue Amount
St. Joseph’s Hospital Funding Campaign
and Medical Center Individual Giving $360,345 14%
St. Joseph’s Westgate Grants $669,637 27%
Medical Center
In-Kind Gifts/Pro Bono Services $1,491,402 59%
Total Revenue $2,494,384 100%
Faith Partners
Blessed Sacrament
Catholic Church
Christ the King THE VALUE OF GIVING
Community Center
Crosier Fathers & Brothers
First Southern Baptist $80 donated =
Church of Avondale
Franciscan Renewal Center
Living Streams
Community Church
Maryvale Church Covers 1 doctor visit
of the Nazarene with prescription meds,
New Vision Center lab & x-ray
Shepherd of the Valley
Lutheran Church
The Church at Litchfield Park

Healing Through Love
Thank You For Making Our Work Possible! Giving Society
ANNUAL GIVING
Donors who have made
Donors who have given from July 1, 2015 through June 30, 2016 multi-year giving commitments
June 1, 2015 through July 1, 2016
$100,000 + Ann and John Donahue
Diane & Bruce Halle Foundation Obinna Egbo Anonymous
Thunderbirds Charities Employees Community Craig Anderson
Fund of Boeing Mesa DiAne and Jeff Ashton
$50,000 to $99,999 Everkrisp Vegetables Jayne Baker
Dignity Health St. Joseph’s Hospital Express Scripts Don Brassil
and Medical Center Frys Food Stores/Kroger Joseph Charles
Otto & Edna Neely Foundation Barbara and Jerry Graunke Ann and Joseph Collins
Nancy and Phil Groben Sue and Dan Connor
$25,000 to $49,999 Sharon and Oliver Harper Claudia and Paul Critchfield
Board of Visitors, Inc. Anita and Ron Heyn Mary and Dennis Dahlen
Phoenix Rotary Club Charities Mary Howard Ann and John Donahue
Virginia G. Piper Charitable Trust Mary Anne and Mitch Jimenez Connie and Edward Donahue
John F. Long Foundation Obinna Egbo
$10,000 to $24,999 Katherine Kenny Alice and Tony Ehmann
Anonymous Elena and Henry Konerko Barbara and Jerry Graunke
Banner Health Systems KS State Bank Nancy and Phil Groben
BHHS Legacy Foundation/ Cheryl and John Lewis Sharon and Oliver Harper
Legacy Connection Ginger and Jeff Lewis Andy Jacob
Duncan Family Farms Lina Juliber Charitable Foundation Mary Anne and Mitch Jimenez
Patricia and Larry Hall Carol and Gary Long Katherine Kenny
Jane McCarty Jeanie and Mike Lynch Elena and Henry Konerko
Cindy and Doug Sanders Joyce and James Monroe Susan Kovitz-Tasky
Schwab Charitable Fund Rachel and Donald Morgan John Lewis
Sonora Quest Laboratories Nancy and Randy Morris Carol and Gary Long
Sovereign Military Order of MyHealthDirect Jeanie and Mike Lynch
Malta-Western Association Neiman Marcus|Group Rachel and Don Morgan
Nancy and Randy Morris
Margaret Nelson and Ray Buzard
Margaret Nelson and Ray Buzard
$1,000 to $9,999 Jeanne and John O’Brien
Jeanne and John O’Brien
Anonymous Tanya Perry
Kathleen O’Connor
Judith and Peter Allard Dorothy Pitre
Rachel Oesterle
Arizona Community Foundation Lee and Bob Pits
Connie Phillips
Arizona Medical Network Julie and Jack Rataezyk
Dorothy Pitre
DiAne and Jeffrey Ashton Sharon and Robert Rayner
Lee and Bob Pitts
Christine and John Augustine Diane Rosztoczy
Julie and Jack Rataezyk
Mary Beth and J. Neil Bassett Maureen and Paul Rubeli Foundation
Sharon and Robert Rayner
Believe Foundation Carol and Chris Rudel Diane Rosztoczy
Bonnie and Merton Bell Barbara James and Michael Saperton Rosemary Russo
Blessed Sacrament Catholic Church Denise and Kurt Schuler Cindy and Doug Sanders
Blood Systems, Inc. Terry and Bob Shaffer Terry and Bob Shaffer
Don Brassil Susan and Paul Stander Sonora Quest Laboratories
Carolyn and Kenneth Brown Connie Staradub Susan and Paul Stander
James Byron Dorothy and Wayne Stingley Connie Staradub
City of Avondale Mison Sur Dorothy and Wayne Stingley
City of Goodyear The Church at Litchfield Park Mison Sur
Ann and Joseph Collins Janice and Leonard Tichavsky Cathy and Ron Tisch
Community Health Charities of Arizona Catherine and Ronald Tisch Kathleen and Peter Tomasulo
Susan and Dan Connor Valley Kids Foundation Kathleen Wade
Claudia and Paul Critchfield Valley of the Sun United Way Lyndsey Waugh
Mary and Dennis Dahlen Kathleen Wade Bob Withers
Jeanine and Walt Davis William Wintermute Deborah and Eugene Zweiback
Vickie and Robert Dieterle Deborah and Eugene Zweibach
Connie and Edward Donahue If you would like to discuss an annual
pledge or planned gift, please call
If you believe there is an error with your listing, please contact Jessica Green at 602-314-6742. Lisa Glow at 602.861.2233.

MISSION OF MERCY CLINICS
MONDAYS – WEST VALLEY WEDNESDAYS - PHOENIX
First Southern Baptist Church of Avondale Shepherd of the Valley Lutheran Church
1001 N. Central Ave., Avondale 1500 W. Maryland Ave., Phoenix
1st, 3rd TUESDAYS - MARYVALE THURSDAYS – MESA
Maryvale Church of the Nazarene Christ the King Community Center
3201 N. 51st Ave., Phoenix 1616 E. Broadway, Mesa
2nd, 4th TUESDAYS – SOUTH PHOENIX 2nd, 4th FRIDAYS – SOUTH PHOENIX
Black Family & Child Services of Arizona Murphy Education & Health Center
1522 E. Southern Ave., Phoenix 3140 E. Buckeye Rd., Phoenix
Mission of Mercy Arizona
360 E. Coronado Rd., Suite 160
Phoenix, AZ 85004
602.861.2233
aMissionofMercy.org

Mission of Mercy Arizona
Fiscal Year 2016 Impact Report
Dignity | Restored

A MESSAGE FROM THE EXECUTIVE DIRECTOR
HEALTH IS EVERYTHING. We all know that without our
health, a full life is not possible. Giving a sick loved-one a chance
Arizona Leadership Council
to be healthy, reducing the financial burden of seeking medical
Sue Connor, Nat’l Board Chair attention, and restoring their human dignity has been the heart
Kathleen Dowler, R.N., M.H.A. of our work for the past twenty years. And, not a day of it would
Fr. Tom Enneking, osc be possible without you – our faithful partners.
Lucas Felt Because of your investment of time, talent and treasures, fiscal
Chuck Fitzgerald year 2016 marked a year of exciting new relationships and
Kim Fleurquin moving ahead with important service and technology expansions.
Lisa Glow, J.D. Our current six clinics continue to thrive and bring medical care, compassion and
Art Gramer healing to thousands of uninsured and underinsured children, families and people in
Nancy Groben need. Most exciting, in 2017, we will begin our East Valley expansion and open our first
Tom Hudak, M.D. two clinics. These strategically placed clinics will serve the primary health needs of a
growing number of hard working families who have nowhere else to turn.
Laura Kaufman
Peter Liefer In 2016 we shored up our infrastructure and reporting capabilities with the
Fred Mandrick implementation of a HIPAA compliant, cloud-based electronic health records (EHR)
system at all six MOM clinic sites. This system provides our medical team with the
Dennis McAllister, R.Ph., D.Ph. ability to track and report vital patient demographics, diagnoses and referral sources.
Michelle Mifflin, D.O. We also activated a comprehensive volunteer management program to track, recruit
Rachel Oesterle and retain our priceless volunteers who make things happen every day in our clinics.
Jenny Quezada And, in partnership with various community providers such as AHCCCS, SNAP (food
assistance) and the health care exchange, we connected thousands more families with
Steve Seiler
additional support and services.
Mary Shaffer
Walt Stutz On behalf of our patients, we offer our heartfelt appreciation to our community that
has stood with us since our first service day in 1997. Each of you hold a space on the
Kris Volcheck, D.D.S. color wheel of Dignity; a brilliant rainbow of partnerships, resources and volunteers
Pamela Wake, L.Ac. who come together every day to mend broken hearts and restore weary bodies. You are
nothing short of a miracle for our patients.
Leadership Council Advisors In Partnership,
Claudia Critchfield
Gerald Wissink, FACHE
Catherine Amiot
President & Executive Director
Arizona Executive Team
Henry Konerko, Ph.D., Chief Executive Officer
Catherine Amiot, President & Executive Director
Lisa Glow, J.D., Vice President & Director of Development
Brad Smith, N.M.D., Medical Director

For nearly 20 years, Mission of Mercy has restored
dignity to the uninsured, the sick, the working poor,
and those in need by providing free healthcare and
healing through Love.
2016 HIGHLIGHTS
● ● Provided more than 15,000 free doctor visits.
● ● Distributed nearly 20,000 free prescription medications.
● ● Recorded an astounding 17,000+ hours of volunteer service from 274 pro bono doctors,
nurses, interpreters and clinic support volunteers — valued at $900,000.
● ● Provided 246 patients with education on oral health, nutrition, flu prevention, diabetes,
hypertension and heart disease through our Community Connections program.
● ● Our community partners recorded nearly 1,000 eligibility and enrollment assistance encounters,
connecting Mission of Mercy patients with programs such as AHCCCS, SNAP (food assistance)
and the health insurance marketplace.
● ● Provided 95 women with free mammograms in partnership with Mobile On-site Mammography.

HEADS HELD HIGH
“No one should
Thanks to you have to choose
between buying
We had lost everything. Our home. Our jobs. We watched savings we had medicine or
socked away for retirement disappear when the market crashed in 2008.
We had just moved to Arizona to retire and play golf. But instead, we found food for their
ourselves living in our car.
family.”
We had no health insurance. I am diabetic. My wife, Gerri, has arthritis and
sciatica and is hypoglycemic. We were like, “Oh, my God, what do we do?”
Our pastor knew of our situation and told us about Mission of Mercy. I asked about medications. When you can’t
put food on the table, you use what money you have to buy cheese and crackers, not diabetic strips and insulin.
He told us the medications are free.
So many times we had been told, “We can’t help you.” That happened over and over. It is demeaning. And
exhausting.
At Mission of Mercy they just asked, “What can we do to help you?” That’s all. With everyplace else there’s a
catch. With Mission of Mercy there is no catch.
—Barry and Gerri Knight, former patients
Nearly 31 million Americans—most covered by an
employer or private health plans—are underinsured and
often skip needed health care. Too many families are
faced with choosing between medications and paying bills.

Hospital Emergency Rooms
are the most expensive form
of health care.
We aim to conserve resources by
being an ongoing medical home
for people who otherwise would
have gone to the ER.
Your impact and support
EMPOWERED PATIENTS
Our little girl, Jenny, has asthma. She was in the hospital three times over the summer. One time she stopped
breathing and nearly died.
When our daughter’s asthma gets so bad that she cannot breathe the only place we can go is the emergency room.
I work installing insulation. I make too much money for AHCCCS and not enough money to pay for health
insurance. A social worker told us about Mission of Mercy.
When we walked into Mission of Mercy, we were very apprehensive.
But they didn’t ask for our papers. And the most important thing, they
didn’t ask for money.
Total Patient
I couldn’t believe there was someone there who spoke Spanish. Through an
interpreter, my wife told Dr. Smith about my daughter’s asthma. He was Visits Since
able to teach us how to use the nebulizer, so we wouldn’t need to go to the ER.
Inception:
When we were done, Dr. Smith got up from the table and walked with us to make
an appointment for our next visit. I have never had a doctor do that. Thank you 204,129
Mission of Mercy!
–Walter Valdez, former patient

WHO WE SERVE Fiscal Year 2016 July 1, 2015 - June 30 2016
Gender/ Age Race/Ethnicity
Asian
Black
White
Native Other
Amer.
Hispanic
73% Hispanic 4% Other
13% White 2.5% Asian
7% Black 0.5% Native American
Returning Patients/New Patients
56% Adult Female
29% Adult Male
11% Elderly
4% Children
64% 36%
Returning Patients New Patients
K-12 SCHOOL PARTNERSHIPS
Avondale Elementary School District Littleton Elementary School District
Buckeye Elementary School District Murphy Elementary School District
Tolleson Elementary School District Pendergrast Elementary School District
Litchfield Elementary School District Phoenix Elementary School District

Fiscal Year 2016 July 1, 2015 - June 30 2016 SUMMARY OF SERVICES
Top 5 Diagnoses or Treated Conditions
Patient Care by Clinic Site
Patients Visits Diabetes
Mesa 1,117 3,874
Maryvale 552 2,148 Hypertension
Phoenix 1,276 4,488
So. Phoenix 497 1,327 Digestive system disorders
Avondale 826 2,422
Murphy 327 1,089 Depression/mental health
TOTAL 4,595 15,348
HDL LDL High cholesterol
Over the last 19 years, more than 200,000
FREE individual patient visits and 300,000
FREE prescriptions have been provided.

Through your partnerships
OUR COMMUNITY IS STRONGER
Since launching in 1997,
Sonora Quest Labs has
donated FREE, unlimited lab
services and diagnostic testing
to all Mission of Mercy patients.
Together, we are part of the solution. At Mission of Mercy, we believe anything is possible when we put
our hearts and minds to work together. Our generous community partners help us to serve those that
have fallen through the cracks of our broken healthcare system.
“At Sonora Quest, we understand the complexities of today’s “For nearly two decades, Dignity Health has been a proud partner
health care system and the challenge for those who cannot afford in helping Mission of Mercy bring medical care to Maricopa
many of the necessary health care services including diagnostic County’s most underserved people. M.O.M.’s innovative medical
testing and medication. This is why SQL is a proud partner model helps keep patients out of emergency rooms and provides them
with M.O.M. collaborating to provide care in our community.” with a medical home to manage their primary and chronic health
Kim Fleurquin care needs. We are grateful for all they do for our community!”
Chief Risk Officer Kathleen Dowler, RN, MHA
Sonora Quest Laboratories Director Community Health
Dignity Health
Chandler Regional Medical Center
Mercy Gilbert Medical Center

THE BEST VOLUNTEERS ARE AT MISSION OF MERCY
Week after week, our volunteers demonstrate
Physicians 29 compassion, respect and love to every
patient that walks through the door.
Nurses/Technicians 71
Pharmacy
Team 14
Patient Educators 7 “There is this myth that we just treat
colds and flus, but actually we see a
Patient Registration &
Scheduling 42 good amount of chronic conditions
and other pathology...There is such
Interpreters 58 immediate reward after making a
difference in a patient’s life, which
Driver/Data Input 9 has changed my life also.”
Administrative 13 – Dr. Carie Barlow
Volunteer physician since 2013
Fundraising/Special
Events/Outreach 31
0 10 20 30 40 50 60 70 80
Mission of Mercy Volunteers
VALUE OF
ACTIVE VOLUNTEER
VOLUNTEER
VOLUNTEERS HOURS
HOURS
274
17,177
$900,000

THANK YOU STATEMENT OF ACTIVITIES
to our generous partners Fiscal Year ended June 30, 2016
Operating Expenses
Laboratory Services
Sonora Quest Laboratories Fundraising
6%
Hospital Referral Partnership Administration
Dignity Health 5%
Imaging & Radiology Services
Program 89%
Arizona General Hospital
Banner Health
Chandler Regional
Medical Center
Mercy Gilbert Medical Center % of Annual
Support & Revenue Amount
St. Joseph’s Hospital Funding Campaign
and Medical Center Individual Giving $360,345 14%
St. Joseph’s Westgate Grants $669,637 27%
Medical Center
In-Kind Gifts/Pro Bono Services $1,491,402 59%
Total Revenue $2,494,384 100%
Faith Partners
Blessed Sacrament
Catholic Church
Christ the King THE VALUE OF GIVING
Community Center
Crosier Fathers & Brothers
First Southern Baptist $80 donated =
Church of Avondale
Franciscan Renewal Center
Living Streams
Community Church
Maryvale Church Covers 1 doctor visit
of the Nazarene with prescription meds,
New Vision Center lab & x-ray
Shepherd of the Valley
Lutheran Church
The Church at Litchfield Park

Healing Through Love
Thank You For Making Our Work Possible! Giving Society
ANNUAL GIVING
Donors who have made
Donors who have given from July 1, 2015 through June 30, 2016 multi-year giving commitments
June 1, 2015 through July 1, 2016
$100,000 + Ann and John Donahue
Diane & Bruce Halle Foundation Obinna Egbo Anonymous
Thunderbirds Charities Employees Community Craig Anderson
Fund of Boeing Mesa DiAne and Jeff Ashton
$50,000 to $99,999 Everkrisp Vegetables Jayne Baker
Dignity Health St. Joseph’s Hospital Express Scripts Don Brassil
and Medical Center Frys Food Stores/Kroger Joseph Charles
Otto & Edna Neely Foundation Barbara and Jerry Graunke Ann and Joseph Collins
Nancy and Phil Groben Sue and Dan Connor
$25,000 to $49,999 Sharon and Oliver Harper Claudia and Paul Critchfield
Board of Visitors, Inc. Anita and Ron Heyn Mary and Dennis Dahlen
Phoenix Rotary Club Charities Mary Howard Ann and John Donahue
Virginia G. Piper Charitable Trust Mary Anne and Mitch Jimenez Connie and Edward Donahue
John F. Long Foundation Obinna Egbo
$10,000 to $24,999 Katherine Kenny Alice and Tony Ehmann
Anonymous Elena and Henry Konerko Barbara and Jerry Graunke
Banner Health Systems KS State Bank Nancy and Phil Groben
BHHS Legacy Foundation/ Cheryl and John Lewis Sharon and Oliver Harper
Legacy Connection Ginger and Jeff Lewis Andy Jacob
Duncan Family Farms Lina Juliber Charitable Foundation Mary Anne and Mitch Jimenez
Patricia and Larry Hall Carol and Gary Long Katherine Kenny
Jane McCarty Jeanie and Mike Lynch Elena and Henry Konerko
Cindy and Doug Sanders Joyce and James Monroe Susan Kovitz-Tasky
Schwab Charitable Fund Rachel and Donald Morgan John Lewis
Sonora Quest Laboratories Nancy and Randy Morris Carol and Gary Long
Sovereign Military Order of MyHealthDirect Jeanie and Mike Lynch
Malta-Western Association Neiman Marcus|Group Rachel and Don Morgan
Nancy and Randy Morris
Margaret Nelson and Ray Buzard
Margaret Nelson and Ray Buzard
$1,000 to $9,999 Jeanne and John O’Brien
Jeanne and John O’Brien
Anonymous Tanya Perry
Kathleen O’Connor
Judith and Peter Allard Dorothy Pitre
Rachel Oesterle
Arizona Community Foundation Lee and Bob Pits
Connie Phillips
Arizona Medical Network Julie and Jack Rataezyk
Dorothy Pitre
DiAne and Jeffrey Ashton Sharon and Robert Rayner
Lee and Bob Pitts
Christine and John Augustine Diane Rosztoczy
Julie and Jack Rataezyk
Mary Beth and J. Neil Bassett Maureen and Paul Rubeli Foundation
Sharon and Robert Rayner
Believe Foundation Carol and Chris Rudel Diane Rosztoczy
Bonnie and Merton Bell Barbara James and Michael Saperton Rosemary Russo
Blessed Sacrament Catholic Church Denise and Kurt Schuler Cindy and Doug Sanders
Blood Systems, Inc. Terry and Bob Shaffer Terry and Bob Shaffer
Don Brassil Susan and Paul Stander Sonora Quest Laboratories
Carolyn and Kenneth Brown Connie Staradub Susan and Paul Stander
James Byron Dorothy and Wayne Stingley Connie Staradub
City of Avondale Mison Sur Dorothy and Wayne Stingley
City of Goodyear The Church at Litchfield Park Mison Sur
Ann and Joseph Collins Janice and Leonard Tichavsky Cathy and Ron Tisch
Community Health Charities of Arizona Catherine and Ronald Tisch Kathleen and Peter Tomasulo
Susan and Dan Connor Valley Kids Foundation Kathleen Wade
Claudia and Paul Critchfield Valley of the Sun United Way Lyndsey Waugh
Mary and Dennis Dahlen Kathleen Wade Bob Withers
Jeanine and Walt Davis William Wintermute Deborah and Eugene Zweiback
Vickie and Robert Dieterle Deborah and Eugene Zweibach
Connie and Edward Donahue If you would like to discuss an annual
pledge or planned gift, please call
If you believe there is an error with your listing, please contact Jessica Green at 602-314-6742. Lisa Glow at 602.861.2233.

MISSION OF MERCY CLINICS
MONDAYS – WEST VALLEY WEDNESDAYS - PHOENIX
First Southern Baptist Church of Avondale Shepherd of the Valley Lutheran Church
1001 N. Central Ave., Avondale 1500 W. Maryland Ave., Phoenix
1st, 3rd TUESDAYS - MARYVALE THURSDAYS – MESA
Maryvale Church of the Nazarene Christ the King Community Center
3201 N. 51st Ave., Phoenix 1616 E. Broadway, Mesa
2nd, 4th TUESDAYS – SOUTH PHOENIX 2nd, 4th FRIDAYS – SOUTH PHOENIX
Black Family & Child Services of Arizona Murphy Education & Health Center
1522 E. Southern Ave., Phoenix 3140 E. Buckeye Rd., Phoenix
Mission of Mercy Arizona
360 E. Coronado Rd., Suite 160
Phoenix, AZ 85004
602.861.2233
aMissionofMercy.org