MISSION OF MERCY.PDF

Last updated: 03/01/2018
General information
Organization Mission of Mercy
Contact First name Dawn
Contact Last name Lorenzo
Contact e-mail dawn@dmlconsultinggroup.com
Contact phone number 480-559-1440
Address
Street 360 E Coronado Rd., Suite 160
City Phoenix
State AZ
ZIP Code 85004
From what tribe is the Gila River Indian Community
organization requesting the
grant?
Total grant amount request 75,000.00
1 / 2

The Gila River Indian Community offers multi-year awards. If your organization is
requesting a multi-year grant for this project or program from the Gila River Indian
Community, enter the amount to be requested each year.
Amount
Year 1 (Gila River Indian
75,000.00
Community Grants Only)
Year 2 (Gila River Indian
Community Grants Only)
Year 3 (Gila River Indian
Community Grants Only)
Year 4 (Gila River Indian
Community Grants Only)
Year 5 (Gila River Indian
Community Grants Only)
2 / 2



Gila River Indian Community 2018 Grant Application
Mission of Mercy Agency
Overview
Agency Name Mission of Mercy
Organization is a 501 (c) 3? Yes
Agency Contact
Paula Carvalho, Executive Director
Mission of Mercy
360 E Coronado Rd., Ste 160, Phoenix, AZ 85004
PCarvalho@amissionofmercy.org
602-861-2233
Program Name Access to Care - Bridging the Healthcare
Gap
When people are healthy, families and communities thrive. Yet, in Maricopa County, 1-in-5 people are
uninsured and 1-in-4 are underinsured-these are the "working poor" who may have sporadic health
coverage or an inadequate policy with high deductible and co-pays. With the 48th highest uninsured
rate in the nation, Arizona children take the brunt with 25% currently living in poverty. In the US, the
uninsured die at a 10-15% higher rate than those with health coverage.
For 20 years, Mission of Mercy (MOM) has woven together a network of pro bono partnerships that
support us in removing multi-generational barriers to care by providing a free, compassionate “medical
home” for families.
Annually, MOM provides over 4,600 patients with 15,000 doctor visits and 20,000 prescription
medications. Since 1997, MOM’s mission of “restoring dignity and healing through Love” has touched
the lives of over 54,000 patients, who received more than 200,000 free patient visits and 300,000
prescription medications along with health literacy, chronic disease education and patient navigation to
help patients find additional services.
MOM “brings the doctor to the people” via two mobile medical units serving six communities throughout
Maricopa County, using the support of 250+ dedicated volunteers (retired doctors, nurses, bilingual
interpreters, and others). MOM services are offered five days a week with no pre-qualification process.
No one is turned away.
The proposed program will provide ongoing primary medical care to children and families at MOM clinics
operating in the Murphy School District, Black Family and Child Services and Shepherd of the Valley
Lutheran Church sites in Central and South Phoenix. Your support will help us provide free health care
for 58 uninsured and underinsured children and their families.
A unique component of our model is our number of community partners who provide pro-bono resources.
Our 20- year partners include: Sonora Quest Laboratories (free phlebotomy, laboratory, and diagnostic
testing services at an over $100,000 a month value), and Dignity Health Hospitals (our anchor
Central Phoenix hospital partner, providing many specialty care services, including surgeries). Other
committed partners include: Banner Health (imaging and radiology care); the Maricopa County

Community College system (Certified Bilingual Medical Interpreters); Esperança (community health
educators to deliver culturally-competent health literacy); and Mobile On-site Mammography (mobile
mammography services). As a trusted institution, the faith community has been a pivotal link to
underserved families, providing confidential referrals as well as a source of passionate volunteers,
enthusiastic donors and community ambassadors.
With the backing of organizations like GRIC, we are able to provide completely free comprehensive
healthcare, prescription medications and vital health education to local families and children who need it
most.
Target Population: Describe any unique challenges faced by your target population.
Our target population is Phoenix area children and families who are falling through the cracks in our
shifting health care system. They are the uninsured, the underinsured, homeless, working poor,
refugees, veterans and undocumented. Two-out-of-three MOM patients are children, women or the
elderly—the most vulnerable members of fragile family units. Most work multiple jobs. Many are single
parents. None qualify for other services. All have nowhere else to turn.
MOM’s patient population faces daunting, multi-generational social determinants of health factors that
impede their access to high-quality healthcare; the majority identify as racial and ethnic minorities and
have limited English proficiency, low educational achievement and low health literacy. More than 60% of
our patients designate us as their primary care medical home and over 50% suffer from a chronic
condition, e.g. diabetes, asthma, hypertension, etc.
Explain how this program will address an emerging or existing community need.
MOM responds to Arizona’s growing need for accessible, high-quality medical care for Phoenix’s most
medically under-served, delivered free in communities where they live. Ninety-eight (98) percent of
patients surveyed report that without Mission of Mercy they would be forced to go without care or seek
episodic treatment at hospital emergency departments.
Mission of Mercy addresses community needs through:
-Diagnosis, treatment, follow-up care for acute/chronic conditions such as hypertension, asthma,
cardiac/lung disease, obesity, diabetes;
-Prescription medications and 1:1 patient education;
-Specialized screenings, tests, labs and follow-on supportive services;
-Referrals to specialty care practitioners for advanced care not available at MOM clinics;
-Free diagnostic imaging and laboratory testing;
-Community Connections Health Literacy and Education Program - onsite chronic disease management
and health literacy education; and
-Onsite benefits eligibility navigation.

Mission of Mercy - Access to Care - Bridging the
Healthcare Gap Project/Program Client Characteristics
County
Total Projectd
Total Program That Will Be
Served (last Served for
12 months) 12 Months
Apache
Cochise
Coconino
Gila
Graham
Greenlee
La Paz
Maricopa 103 300
Mohave
Navajo
Pima
Pinal
Santa Cruz
Yavapai
Yuma
Unknown
Total 103 300
Ethnicity
Total Projectd
Total Program That Will Be
Served (last Served for
12 months) 12 Months
Anglo/White 16 78
Asian/Pacific Islander 3 14
African American 7 34
Hispanic / Latino 55 267
Native American 1 5
Others 16 78
Unknown 5 24
Total 103 500

Total Projectd
Total Program That Will Be
Served (last Served for
12 months) 12 Months
PreK Children 11 54
Children Ages 6-13 57 277
Minors Ages 14-17 35 169
Elderly
Disabled
Veterans
Total 103 500

Mission of Mercy - Access to Care - Bridging the
Healthcare Gap Project/Program Budget
B. Actual 2016 C. Projected
A. Revenue or 2018 or
Fiscal Fiscal 17/18
16/17
1. GRIC Funding 20,000 75,000
2. Gov. Funding-City, 0.00 0.00
County, State, Federal
3. Contributions / 126,126.00 147,392.00
Donations
4. Special Events / 0.00 59,387.00
Fundraising
20th Anniversary 0.00 59,387.00
5. Legacies / Bequests 1,299.00 774.00
6. Foundation and 314,975.00 484,422.00
Corporate Support
multiple 314,975.00 409,422.00
foundations and
corporations
7. Program Service Fees 0.00 0.00
and Reimbursements
8. Investment Income 388.00 129.00
9. In-Kind Support 520,577.00 545,000.00
In-kind medical 520,577.00 545,000.00
supplies and volunteer
hours
10. Other Income 21,500.00 21,500.00
Other income 21,500.00 21,500.00
Total 1,009,865.00 1,188,604.00

B. Actual 2016 C. Projected
A. Expense or 2018 or
Fiscal Fiscal 17/18
16/17
11. Salaries (for 228,618.00 345,760.00
Program)
Medical 228,618.00 345,760.00
12. Employee Benefits 44,893.00 54,800.00
and Taxes
13. Employee Education
and Training

B. Actual 2016 C. Projected
A. Expense or 2018 or
Fiscal Fiscal 17/18
16/17
14. Professional Fees 35,850.00 37,713.00
and Contracts
15. Specific 35,933.00 41,151.00
Assistance for
Individuals
Medical Assistance 35,933.00 41,151.00
16. Communications
(phone, fax, modem,
postage)
17. Supplies/Equipment
Rental and Maintenance
18. Occupancy (rent, 29,506.00 29,488.00
utilities, building &
grounds)
19. Advertising / Printing 6,401.00 10,396.00
and Publications
20. Travel / 4,731.00 6,250.00
Meetings /
Conferences
21. Membership Dues /
Support to Affiliate Org.
22. Evaluation
23. Non-Payroll
Insurance
24. In-Kind Expense 520,577.00 545,000.00
25. Other Expenses 103,356.00 118,046.00
Equipment 37,599.00 49,046.00
Supportive Services 65,757.00 69,000.00
Total 1,009,865.00 1,188,604.00
Surplus/Deficit
B. Actual 2016 C. Projected
or 2018 or
Fiscal Fiscal 17/18
16/17
Surplus/Deficit 0.00 0.00

Mission of Mercy - Access to Care - Bridging the
Healthcare Gap Outcome Measurements 2018
Outcome
Intended Outcome:
80% of children and families served by MOM's Phoenix mobile clinics will have improved healthcare
outcomes and reduced risk of disease onset and progression.
What will you learn and, what changes, if any, will you make as a result of measuring these
outcomes?
MOM’s Access to Care Program is always seeking new pathways to increase community impact
and refine delivery of care. We use a customized, cloud-based patient database and a
metabolic flow sheet to track key health goals and outcomes for patients. We evaluate and
demonstrate success by tracking the following: (1) patient diagnoses; (2) acute vs. chronic care
ratio; (3) patient progress and outcome measures; (4) percentage of patients using MOM as their
medical home; (5) prescriptions dispensed; (6) improved health literacy and chronic health
outcomes as result of patient support services; (7) number of patients treated; (8) percentage of
appointments kept and “no-show” rates. We also conduct patient satisfaction surveys to assess
quality and identify additional needed services. Our database and surveys help to ensure we are
on track with reaching our program goals and are making needed adjustments in in the medical,
educational and supportive service components of our program.
Indicator:
Increase in the number of uninsured patients suffering from acute and chronic illnesses who receive
primary medical care services, free prescription medications and health education.
Indicator:
Decrease in the number of patients seeking unnecessary, costly hospital emergency room visits for
their ongoing primary health care.
Increase in positive health outcomes for patients who utilize us as their medical home.

Gila River Indian Community Grant Application
Grant Cycle 2018
Cover Sheet
Municipality Information
1. Date of Application: Click here to enter a date. (NOTE: Click or use up/down arrow keys to move among fields)
2. Name of City, Town or County: Maricopa County
3. Mayor (City or Town) or Board of Supervisor’s Chairman (County): Steve Chucri
4. Mailing Address: 301 Jefferson St, Ste 960
5. City: Phoenix State: Arizona Zip Code: 85003
6. Acknowledgement of Submission by Authorized Municipality Representative:
Typed Name/Title: Zachary Wolfe, Finance Department Signature:
Applicant Information
7. Department/Organization Name: Mission of Mercy
8. Is this a 501c non‐profit Organization? No Yes If yes, attach IRS Determination Letter
9. Application Contact Person: Paula Carvalho Title: Executive Director
10. Phone Number: 602‐861‐2233
11. Mailing Address: 360 E. Coronado Rd. Ste 160
12. City: Phoneix State: Arizona Zip Code: 85004
13. Email Address: pcarvalho@amissionofmercy.org Website Address: www.amissionofmercy.org
Project Information
14. Project Name: Access to Care: Brindging the Healthcare Gap
15. Purpose of Grant: Free Health Care and Medications for un‐insured or under‐insured
16. Priority Funding Area Healthcare
17. Annual amount requested $75000
18. Number of years that funding is requested 1
19. Total amount requested (annual amount x $75000
number of years)
20. Has your organization received past funding $75,000, 2016 ($55,000 +$20,000)
from GRIC? If yes, list each year and amount
21. Geographic area served Phoenix
For Office Use Only:
Data Entry Receipt Evaluation
Outcome  Approval Recommended/Amount $  Denial