16076-CONTRACT - WORLD WIDE TECHNOLOGY.PDF

CONTRACT PURSUANT TO RFP
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This Contract is entered into this seventh (7th) day of September, 2016 by and between Maricopa County
(“County”), a political subdivision of the State of Arizona, and World Wide Technology, Inc., a Missouri
corporation (“Contractor”) for the purchase of Technology Products and Services.
1.0 CONTRACT TERM:
1.1 This Contract is for a term of Five (5) years, beginning on the seventh (7th) day of September,
2016 and ending the 31st day of August, 2021.
1.2 The County may, at its option and with the agreement of the Contractor, renew the term of this
Contract for additional terms up to a maximum of five (5) additional years, (or at the County’s
sole discretion, extend the contract on a month-to-month bases for a maximum of six (6) months
after expiration). The County shall notify the Contractor in writing of its intent to extend the
Contract term at least sixty (60) calendar days prior to the expiration of the original contract term,
or any additional term thereafter.
2.0 FEE ADJUSTMENTS:
2.1 Any request for a fee adjustment must be submitted sixty (60) days prior to the current Contract
expiration date. Requests for adjustment in cost of labor and/or materials must be supported by
appropriate documentation. If County agrees to the adjusted fee, County shall issue written
approval of the change. The reasonableness of the request will be determined by comparing the
request with the (Consumer Price Index) or by performing a market survey.
3.0 PAYMENTS:
3.1 As consideration for performance of the duties described herein, County shall pay Contractor the
sum(s) stated in Exhibit “A. or A-1.or Task Order”
3.2 Payment shall be made within 30 days of the County’s receipt of a properly completed invoice.
3.3 INVOICES:
3.3.1 The Contractor shall submit one (1) legible copy of their detailed invoice before
payment(s) can be made. Incomplete invoices will not be processed. At a minimum, the
invoice must provide the following information:
• Company name, address and contact
• County bill-to name and contact information
• Contract Serial Number
• County purchase order number
• Invoice number and date
• Payment terms
• Date of service or delivery
• Quantity (number of days or weeks if services)

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• Contract Item number(s)
• Description of Purchase (product or services, including project number if
applicable)
• Pricing per unit of purchase
• Freight (if applicable)
• Extended price
• Mileage w/rate (if applicable)
• Arrival and completion time (if applicable)
• Total Amount Due
3.3.2 Problems regarding billing or invoicing shall be directed to the using agency as listed on
the Purchase Order.
3.3.3 Payment shall be made to the Contractor by Accounts Payable through the Maricopa
County Vendor Express Payment Program. This is an Electronic Funds Transfer (EFT)
process. After Contract Award the Contractor shall complete the Vendor Registration
Form located on the County Department of Finance Vendor Registration Web Site
(http://www.maricopa.gov/Finance/Vendors.aspx).
3.3.4 Discounts offered in the contract shall be calculated based on the date a properly
completed invoice is received by the County (ROI).
3.3.5 EFT payments to the routing and account numbers designated by the Contractor will
include the details on the specific invoices that the payment covers. The Contractor is
required to discuss remittance delivery capabilities with their designated financial
institution for access to those details.
3.4 PAYMENT RETENTION: (As required by County based on project)
3.4.1 Ten percent (10%) of monies paid for Project Management and Project Labor earned by
CONTRACTOR related to work under this agreement shall be retained by COUNTY
until Final Completion of the services herein described in accordance with Section 2.13.
COUNTY may elect to release specific retention payments based on mutually agreed
milestones, but in no case shall retention be released prior to Final Completion. All other
payment terms and conditions shall not be affected by the retention. In the event of
termination or cancellation of this contract by County through no fault of
CONTRACTOR, CONTRACTOR shall be entitled to the refund of any funds in the
retention account.
3.4.2 After fifty percent (50%) of the work has been completed, the Maricopa County
Executive Steering Committee may reduce the retainage to five percent (5%) of all
monies previously earned and all monies earned thereafter. Any reduction in retainage
shall be in the discretion of the Maricopa County Executive Steering Committee. Any
interest earned on retainage shall accrue solely to the benefit of COUNTY.
3.5 APPLICABLE TAXES:
3.5.1 Payment of Taxes: The Contractor shall pay all applicable taxes. With respect to any
installation labor on items that are not attached to real property performed by Contractor
under the terms of this Contract, the installation labor cost and the gross receipts for
materials provided shall be listed separately on the Contractor’s invoices.
3.5.2 State and Local Transaction Privilege Taxes: Maricopa County is subject to all
applicable state and local transaction privilege taxes. To the extent any state and local
transaction privilege taxes apply to sales made under the terms of this contract it is the
responsibility of the seller to collect and remit all applicable taxes to the proper taxing
jurisdiction of authority.

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3.5.3 Tax Indemnification: Contractor and all subcontractors shall pay all Federal, state, and
local taxes applicable to its operation and any persons employed by the Contractor.
Contractor shall, and require all subcontractors to hold Maricopa County harmless from
any responsibility for taxes, damages and interest, if applicable, contributions required
under Federal, and/or state and local laws and regulations and any other costs including
transaction privilege taxes, unemployment compensation insurance, Social Security and
Worker’s Compensation.
3.6 TAX: (SERVICES)
No tax shall be levied against labor. It is the responsibility of the Contractor to determine any and
all taxes and include the same in proposal price.
3.7 TAX (COMMODITIES):
Tax shall not be levied against labor. Sales/use tax will be determined by County. Tax will not be
used in determining low price.
3.8 STRATEGIC ALLIANCE for VOLUME EXPENDITURES ($AVE):
3.8.1 The County is a member of the $AVE cooperative purchasing group. $AVE includes the
State of Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified
school districts. Under the $AVE Cooperative Purchasing Agreement, and with the
concurrence of the successful Respondent under this solicitation, a member of $AVE
may access a contract resulting from a solicitation issued by the County. If you do not
want to grant such access to a member of $AVE, please so state in your proposal. In the
absence of a statement to the contrary, the County will assume that you do wish to grant
access to any contract that may result from this Request for Proposal.
3.9 INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPA’s)
3.9.1 County currently holds ICPA’s with numerous governmental entities throughout the State
of Arizona. These agreements allow those entities, with the approval of the Contractor,
to purchase their requirements under the terms and conditions of the County Contract.
Please indicate on Attachment A, your acceptance or rejection regarding such
participation of other governmental entities. Your response will not be considered as an
evaluation factor in awarding a contract
3.10 VOLUNTARY EMPLOYEE DISCOUNTS
3.10.1 Vendors may voluntarily offer discounts to County employees for products or services
provided under this contract. Whether a vendor offers or does not offer an employee
discount is not a factor in nor considered in the evaluation of responses to this
solicitation.
3.10.2 Any discount offered is part of a commercial transaction between the vendor and
individual County employees and the County is not a party to the transaction. Any
disputes or issues arising from an individual commercial transaction between the vendor
and an individual County employee are a matter between the vendor and the employee.
If a discount is offered, the terms will be announced to County employees.
4.0 AVAILABILITY OF FUNDS:
4.1 The provisions of this Contract relating to payment for services shall become effective when funds
assigned for the purpose of compensating the Contractor as herein provided are actually available
to County for disbursement. The County shall be the sole judge and authority in determining the
availability of funds under this Contract. County shall keep the Contractor fully informed as to the
availability of funds.

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4.2 If any action is taken by any state agency, Federal department or any other agency or
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in connection
with, this Contract, County may amend, suspend, decrease, or terminate its obligations under, or in
connection with, this Contract. In the event of termination, County shall be liable for payment
only for services rendered prior to the effective date of the termination, provided that such services
are performed in accordance with the provisions of this Contract. County shall give written notice
of the effective date of any suspension, amendment, or termination under this Section, at least ten
(10) days in advance.
5.0 DUTIES:
5.1 The Contractor shall perform all duties stated in Exhibit “B”, approved project task order or as
otherwise directed in writing by the Procurement Officer.
5.2 During the Contract term, County may provide Contractor’s personnel with adequate workspace
for consultants and such other related facilities as may be required by Contractor to carry out its
contractual obligations as required.
6.0 TERMS and CONDITIONS:
6.1 INDEMNIFICATION:
To the fullest extent permitted by law, and to the extent that claims, damages, losses or expenses
are not covered and paid by insurance purchased by the Contractor, the Contractor shall defend
indemnify and hold harmless the County (as Owner), its agents, representatives, agents, officers,
directors, officials, and employees from and against all claims, damages, losses, and expenses
(including, but not limited to attorneys' fees, court costs, expert witness fees, and the costs and
attorneys' fees for appellate proceedings) arising out of, or alleged to have resulted from the
negligent acts, errors, omissions, or mistakes relating to the performance of this Contract.
Contractor's duty to defend, indemnify, and hold harmless the County, its agents, representatives,
agents, officers, directors, officials, and employees shall arise in connection with any claim,
damage, loss, or expense that is attributable to bodily injury, sickness, disease, death or injury to,
impairment of, or destruction of tangible property, including loss of use resulting there from,
caused by negligent acts, errors, omissions, or mistakes in the performance of this Contract, but
only to the extent caused by the negligent acts or omissions of the Contractor, a subcontractor, any
one directly or indirectly employed by them, or anyone for whose acts they may be liable,
regardless of whether or not such claim, damage, loss, or expense is caused in part by a party
indemnified hereunder.
The amount and type of insurance coverage requirements set forth herein will in no way be
construed as limiting the scope of the indemnity in this paragraph.
The scope of this indemnification does not extend to the sole negligence of County.
Each Party (as "indemnitor") agrees to indemnify, defend, and hold harmless the other Party (as
"indemnitee") from and against any and all claims, losses, liability, costs, or expenses (including
reasonable attorney's fees) (hereinafter collectively referred to as "claims") arising out of the
negligent performance of this Agreement, but only to the extent that such claims which result in
vicarious/derivative liability to the indemnitee are caused by the act, omission, negligence,
misconduct, or other fault of the indemnitor, its officers, officials, agents, employees, or
volunteers.
6.2 INSURANCE.
6.2.1 Contractor, at Contractor’s own expense, shall purchase and maintain the herein
stipulated minimum insurance from a company or companies duly licensed by the State
of Arizona and possessing a current A.M. Best, Inc. rating of A-VII or better. In lieu of
State of Arizona licensing, the stipulated insurance may be purchased from a company or

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companies, which are authorized to do business in the State of Arizona, provided that
said insurance companies meet the approval of County. The form of any insurance
policies and forms must be acceptable to County.
6.2.2 All insurance required herein shall be maintained in full force and effect until all work or
service required to be performed under the terms of the Contract is satisfactorily
completed and formally accepted. Failure to do so may, at the sole discretion of County,
constitute a material breach of this Contract.
6.2.3 Contractor’s insurance shall be primary insurance as respects County, and any insurance
or self-insurance maintained by County shall not contribute to it.
6.2.4 Subject to the terms and conditions under the policies, any failure by Contractor to
comply with the claim reporting provisions of the insurance policies or any breach of an
insurance policy warranty shall not affect the County’s right to coverage afforded under
the insurance policies.
6.2.5 The insurance policies may provide coverage that contains deductibles or self-insured
retentions. Such deductible and/or self-insured retentions shall not be applicable with
respect to the coverage provided to County under such policies. Contractor shall be
solely responsible for the deductible and/or self-insured retention and County, at its
option, may require Contractor to secure payment of such deductibles or self-insured
retentions by a surety bond or an irrevocable and unconditional letter of credit.
6.2.6 The insurance policies required by this Contract, except Workers’ Compensation and
Professional Liability/Errors and Omissions, shall name County, its agents,
representatives, officers, directors, officials and employees as Additional Insureds.
6.2.7 The policies required hereunder, except Workers’ Compensation and Errors and
Omissions, shall contain a waiver of transfer of rights of recovery (subrogation) against
County, its agents, representatives, officers, directors, officials and employees for any
claims arising out of Contractor’s work or service.
6.2.8 Commercial General Liability.
Commercial General Liability insurance and, if necessary, Commercial Umbrella
insurance with a limit of not less than $2,000,000 for each occurrence, $4,000,000
Products/Completed Operations Aggregate, and $4,000,000 General Aggregate Limit.
The policy shall include coverage for premises liability, bodily injury, broad form
property damage, personal injury, products and completed operations and blanket
contractual coverage, and shall not contain any provisions which would serve to limit
third party action over claims. There shall be no endorsement or modifications of the
CGL limiting the scope of coverage for liability arising from explosion, collapse, or
underground property damage.
6.2.9 Automobile Liability.
Commercial/Business Automobile Liability insurance and, if necessary, Commercial
Umbrella insurance with a combined single limit for bodily injury and property damage
of not less than $1,000,000 each occurrence with respect to any of the Contractor’s
owned, hired, and non-owned vehicles assigned to or used in performance of the
Contractor’s work or services or use or maintenance of the Premises under this Contract.
6.2.10 Workers’ Compensation.
Workers’ Compensation insurance to cover obligations imposed by federal and state
statutes having jurisdiction of Contractor’s employees engaged in the performance of the
work or services under this Contract; and Employer’s Liability insurance of not less than

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$1,000,000 for each accident, $1,000,000 disease for each employee, and $1,000,000
disease policy limit.
Contractor, its contractors and its subcontractors waive all rights against Contract and its
agents, officers, directors and employees for recovery of damages to the extent these
damages are covered by the Workers’ Compensation and Employer’s Liability or
commercial umbrella liability insurance obtained by Contractor, its contractors and its
subcontractors pursuant to this Contract.
6.2.11 Professional Liability (Errors and Omissions). (As required by project)
Contractor shall maintain Professional Liability insurance which will provide coverage
for any and all acts arising out of the work or services performed by the Contractor under
the terms of this Contract, with a limit of not less than $1,000,000 for each claim, and
$3,000,000 aggregate claims.
6.2.12 Fidelity Crime Insurance including Computer Cyber Theft – If a vendor is “getting
into” County computer systems (as required by project)
Policy Limit:
6.2.12.1 The policy shall be issued with minimum limits of $100,000.
6.2.12.2 The policy shall include coverage for all directors, officers, agents and
employees of the Contractor.
6.2.12.3 The policy shall include coverage for third party fidelity.
6.2.12.4 The policy shall include coverage for theft.
6.2.12.5 The policy shall contain no requirement for arrest and conviction.
6.2.12.6 The policy shall cover loss outside the premises of the Named Insured.
6.2.12.7 The policy shall endorse (Blanket Endorsements are not acceptable) the
Department as Joint Loss Payee as our interest may appear.
6.2.13 Certificates of Insurance.
6.2.13.1 Prior to Contract AWARD, Contractor shall furnish the County with valid and
complete certificates of insurance as required by the Contract in the form
provided by the County, issued by Contractor’s insurer(s), as evidence that
policies providing the required coverage, conditions and limits required by
this Contract are in full force and effect. Such certificates shall identify this
contract number and title.
6.2.13.2 In the event any insurance policy (ies) required by this contract is (are) written
on a “claims made” basis, coverage shall extend for two years past completion
and acceptance of Contractor’s work or services and as evidenced by annual
Certificates of Insurance.
6.2.13.3 If a policy does expire during the life of the Contract, a renewal certificate
must be sent to County fifteen (15) days prior to the expiration date.
6.3 FORCE MAJEURE
6.3.1 Neither party shall be liable for failure of performance, nor incur any liability to the other
party on account of any loss or damage resulting from any delay or failure to perform all
or any part of this Contract if such delay or failure is caused by events, occurrences, or
causes beyond the reasonable control and without negligence of the parties. Such events,
occurrences, or causes will include Acts of God/Nature (including fire, flood, earthquake,
storm, hurricane or other natural disaster), war, invasion, act of foreign enemies,
hostilities (whether war is declared or not), civil war, riots, rebellion, revolution,
insurrection, military or usurped power or confiscation, terrorist activities,
nationalization, government sanction, lockout, blockage, embargo, labor dispute, strike,
interruption or failure of electricity or telecommunication service.

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6.3.2 Each party, as applicable, shall give the other party notice of its inability to perform and
particulars in reasonable detail of the cause of the inability. Each party must use best
efforts to remedy the situation and remove, as soon as practicable, the cause of its
inability to perform or comply.
6.3.3 The party asserting Force Majeure as a cause for non-performance shall have the burden
of proving that reasonable steps were taken to minimize delay or damages caused by
foreseeable events, that all non-excused obligations were substantially fulfilled, and that
the other party was timely notified of the likelihood or actual occurrence which would
justify such an assertion, so that other prudent precautions could be contemplated.
6.3.4 The County shall reserve the right to terminate this Contract and/or any applicable order
or contract release purchase order upon non-performance by Contractor. The County
shall reserve the right to extend the Contract and time for performance at its discretion.
6.4 WARRANTY OF SERVICES AND PRODUCTS:
6.4.1 The Contractor warrants that all services provided hereunder will conform to the
requirements of the Contract, including all descriptions, specifications and attachments
made a part of this Contract. County’s acceptance of services or goods provided by the
Contractor shall not relieve the Contractor from its obligations under this warranty.
6.4.2 In addition to its other remedies, County may, at the Contractor's expense, require prompt
correction of any services failing to meet the Contractor's warranty herein. Services
corrected by the Contractor shall be subject to all the provisions of this Contract in the
manner and to the same extent as services originally furnished hereunder.
6.4.3 Contractor may act as a reseller of manufacturer-provided services, such as support,
maintenance, and other professional services (“OEM Services”) to the County. OEM
Services are sold only pursuant to the terms and conditions offered by the providers of
such services. Contractor makes no warranties or representations related to any OEM
services.
6.4.4 The County understands that Contractor is not the manufacturer of the Products or the
provider of any OEM Services. Contractor will ensure that all Products sold hereunder
are new and are covered by the manufacturer’s standard warranty as made available by
the manufacturer to purchasers of its Products. To the extent transferable, Contractor will
pass through to the County any warranty extended to Contractor by the original
manufacturer.
6.4.5 THE FOREGOING ARE THE SOLE AND EXCLUSIVE WARRANTIES GIVEN BY
CONTRACTOR WITH RESPECT TO THE OEM PRODUCTS AND SERVICES AND
ARE IN LIEU OF AND EXCLUDE ALL OTHER EXPRESS OR IMPLIED
WARRANTIES OR CONDITIONS ARISING BY OPERATION OF LAW OR
OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-
INFRINGEMENT.
6.5 INSPECTION OF SERVICES:
6.5.1 The Contractor shall provide and maintain an inspection system acceptable to County
covering the services under this Contract. Complete records of all inspection work
performed by the Contractor shall be maintained and made available to County during
contract performance and for as long afterwards as the Contract requires.
6.5.2 County has the right to inspect and test all services called for by the Contract, to the
extent practicable at all times and places during the term of the Contract. County shall
perform inspections and tests in a manner that will not unduly delay the work.

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6.5.3 If any of the services do not conform to Contract requirements, County may require the
Contractor to perform the services again in conformity with Contract requirements, at no
cost to the County. When the defects in services cannot be corrected by re-performance,
County may:
6.5.3.1 Require the Contractor to take necessary action to ensure that future
performance conforms to Contract requirements; and
6.5.3.2 Reduce the Contract price to reflect the reduced value of the services performed.
6.5.3.3 If the Contractor fails to promptly perform the services again or to take the
necessary action to ensure future performance in conformity with Contract
requirements, County may:
6.5.3.4 By Contract or otherwise, perform the services and charge to the Contractor,
through direct billing or through payment reduction, any cost incurred by
County that is directly related to the performance of such service; or
6.5.3.5 Terminate the Contract for default.
6.6 REQUIREMENTS CONTRACT:
6.6.1 Contractors signify their understanding and agreement by signing a bid submittal, that the
Contract resulting from the bid is a requirements contract. However, the Contract does
not guarantee any minimum or maximum number of purchases will be made. It only
indicates that if purchases are made for the materials or services contained in the
Contract, they will be purchased from the Contractor awarded that item if the Contractor
can meet all the delivery requirements of the County. Orders will only be placed when
the County identifies a need and proper authorization and documentation have been
approved.
6.6.2 County reserves the right to cancel Purchase Orders within a reasonable period of time
after issuance. Should a Purchase Order be canceled, the County agrees to reimburse the
Contractor for actual and documentable costs incurred by the Contractor in response to
the Purchase Order. The County will not reimburse the Contractor for any costs incurred
after receipt of County notice of cancellation, or for lost profits, shipment of product prior
to issuance of Purchase Order, etc.
6.6.3 Contractors agree to accept verbal notification of cancellation of Purchase Orders from
the County Procurement Officer with written notification to follow. By submitting a bid
in response to this Invitation for Bids, the Contractor specifically acknowledges to be
bound by this cancellation policy.
6.7 Background Check:
Contractors need to be aware that there may be multiple background checks (Sheriff’s Office,
County Attorney's Office, Courts as well as Maricopa County general government) to determine if
the respondents employees are acceptable for the contractor to do business with the County. This
applies to (but is not limited to) the company and sub-contractors. Employees or others who fail to
pass these checks shall not be allowed to work on County projects. Failure to meet these
requirements may lead to termination of the contract.
6.8 Suspension of Work
The Procurement Officer may order the Contractor, in writing, to suspend, delay, or interrupt all or
any part of the work of this contract for the period of time that the Procurement Officer determines
appropriate for the convenience of the County. No adjustment shall be made under this clause for
any suspension, delay, or interruption to the extent that performance would have been so
suspended, delayed, or interrupted by any other cause, including the fault or negligence of the
Contractor. No request for adjustment under this clause shall be granted unless the claim, in an

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amount stated, is asserted in writing as soon as practicable after the termination of the suspension,
delay, or interruption, but not later than the date of final payment under the contract.
6.9 Stop Work Order
The Procurement Officer may, at any time, by written order to the Contractor, require the
Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days
after the order is delivered to the Contractor, and for any further period to which the parties may
agree. The order shall be specifically identified as a stop work order issued under this clause.
Upon receipt of the order, the Contractor shall immediately comply with its terms and take all
reasonable steps to minimize the incurrence of costs allocable to the work covered by the order
during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to
the Contractor, or within any extension of that period to which the parties shall have agreed, the
Procurement Officer shall either—
6.9.1 Cancel the stop-work order; or
6.9.2 Terminate the work covered by the order as provided in the Default, or the Termination
for Convenience of the County, clause of this contract.
6.9.3 The Procurement Officer may make an equitable adjustment in the delivery schedule
and/or contract price, or otherwise, and the contract shall be modified, in writing,
accordingly, if the Contractor demonstrates that the stop work order resulted in an
increase in costs to the Contractor.
6.10 UNCONDITIONAL TERMINATION FOR CONVENIENCE:
Maricopa County may terminate the resultant Contract for convenience by providing sixty (60)
calendar days advance notice to the Contractor.
6.11 TERMINATION FOR DEFAULT:
The County may, by written notice of default to the Contractor, terminate this contract in whole or
in part if the Contractor fails to:
6.11.1 Deliver the supplies or to perform the services within the time specified in this contract or
any extension;
6.11.2 Make progress, so as to endanger performance of this contract; or
6.11.3 Perform any of the other provisions of this contract.
6.11.4 The County’s right to terminate this contract under these subparagraph may be exercised
if the Contractor does not cure such failure within 10 days (or more if authorized in
writing by the County) after receipt of the notice from the Procurement Officer
specifying the failure.
6.12 STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST:
Notice is given that pursuant to A.R.S. § 38-511 the County may cancel any Contract without
penalty or further obligation within three years after execution of the contract, if any person
significantly involved in initiating, negotiating, securing, drafting or creating the contract on
behalf of the County is at any time while the Contract or any extension of the Contract is in effect,
an employee or agent of any other party to the Contract in any capacity or consultant to any other
party of the Contract with respect to the subject matter of the Contract. Additionally, pursuant to
A.R.S § 38-511 the County may recoup any fee or commission paid or due to any person
significantly involved in initiating, negotiating, securing, drafting or creating the contract on
behalf of the County from any other party to the contract arising as the result of the Contract.
6.13 CONTRACTOR LICENSE REQUIREMENT:

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6.13.1 The Respondent shall procure all permits, insurance, licenses and pay the charges and
fees necessary and incidental to the lawful conduct of his/her business, and as necessary
complete any required certification requirements, required by any and all governmental
or non-governmental entities as mandated to maintain compliance with and in good
standing for all permits and/or licenses. The Respondent shall keep fully informed of
existing and future trade or industry requirements, Federal, State and Local laws,
ordinances, and regulations which in any manner affect the fulfillment of a Contract and
shall comply with the same. Contractor shall immediately notify both Office of
Procurement Services and the using agency of any and all changes concerning permits,
insurance or licenses.
6.13.2 Respondents furnishing finished products, materials or articles of merchandise that will
require installation or attachment as part of the Contract, shall possess any licenses
required. A Respondent is not relieved of its obligation to posses the required licenses by
subcontracting of the labor portion of the Contract. Respondents are advised to contact
the Arizona Registrar of Contractors, Chief of Licensing, at (602) 542-1525 to ascertain
licensing requirements for a particular contract. Respondents shall identify which
license(s), if any, the Registrar of Contractors requires for performance of the Contract.
6.14 SUBCONTRACTING:
6.14.1 The Contractor may not assign to another Contractor or Subcontract to another party for
performance of the terms and conditions hereof without the written consent of the
County. All correspondence authorizing subcontracting must reference the Bid Serial
Number and identify the job project.
6.14.2 The Subcontractor’s rate for the job shall not exceed that of the Prime Contractor’s rate,
as bid in the pricing section, unless the Prime Contractor is willing to absorb any higher
rates or the County has approved the increase. The Subcontractor’s invoice shall be
invoiced directly to the Prime Contractor, who in turn shall pass-through the costs to the
County, without mark-up. A copy of the Subcontractor’s invoice must accompany the
Prime Contractor’s invoice.
6.15 AMENDMENTS:
All amendments to this Contract shall be in writing and approved/signed by both parties. Maricopa
County Office of Procurement Services shall be responsible for approving all amendments for
Maricopa County.
6.16 ADDITIONS/DELETIONS OF SERVICE:
6.16.1 The County reserves the right to add and/or delete materials and services to a Contract. If
a service requirement is deleted, payment to the Contractor will be reduced
proportionately, to the amount of service reduced in accordance with the bid price. If
additional materials or services are required from a Contract, prices for such additions
will be negotiated between the Contractor and the County.
6.16.2 The County reserves the right of final approval on proposed staff for all Task Orders.
Also, upon request by the County, the Contractor will be required to remove any
employees working on County projects and substitute personnel based on the discretion
of the County within two business days, unless previously approved by the County.
6.17 VALIDITY:
The invalidity, in whole or in part, of any provision of this Contract shall not void or affect the
validity of any other provision of the Contract.
6.18 SEVERABILITY:

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The invalidity, in whole or in part, of any provision of this Contract shall not void or affect the
validity of any other provision of this Contract.
6.19 RIGHTS IN DATA:
The County shall have the use of data and reports resulting from a Contract without additional cost
or other restriction except as may be established by law or applicable regulation. Each party shall
supply to the other party, upon request, any available information that is relevant to a Contract and
to the performance thereunder.
6.20 NON-DISCRIMINATION:
CONTRACTOR agrees to comply with all provisions and requirements of Arizona Executive
Order 2009-09 including flow down of all provisions and requirements to any subcontractors.
Executive Order 2009-09 supersedes Executive order 99-4 and amends Executive order 75-5 and
may be viewed and downloaded at the Governor of the State of Arizona’s website
http://azmemory.azlibrary.gov/cdm/singleitem/collection/execorders/id/680/rec/1 which is hereby
incorporated into this contract as if set forth in full herein. During the performance of this contract,
CONTRACTOR shall not discriminate against any employee, client or any other individual in any
way because of that person’s age, race, creed, color, religion, sex, disability or national origin.
6.21 CERTIFICATION REGARDING DEBARMENT AND SUSPENSION
6.21.1 The undersigned (authorized official signing for the Contractor) certifies to the best of his
or her knowledge and belief, that the Contractor
6.21.1.1 is not presently debarred, suspended, proposed for debarment, declared
ineligible, or voluntarily excluded from covered transactions by any Federal
Department or agency;
6.21.1.2 have not within 3-year period preceding this Contract been convicted of or
had a civil judgment rendered against them for commission of fraud or a
criminal offense in connection with obtaining, attempting to obtain, or
performing a public (Federal, State or local) transaction or contract under a
public transaction; violation of Federal or State antitrust statues or
commission of embezzlement, theft, forgery, bribery, falsification or
destruction of records, making false statements, or receiving stolen property;
6.21.1.3 are not presently indicted or otherwise criminally or civilly charged by a
government entity (Federal, State or local) with commission of any of the
offenses enumerated in paragraph (2) of this certification; and
6.21.1.4 have not within a 3-year period preceding this Contract had one or more
public transaction (Federal, State or local) terminated for cause of default.
6.21.2 The Contractor agrees to include, without modification, this clause in all lower tier
covered transactions (i.e. transactions with subcontractors) and in all solicitations for
lower tier covered transactions related to this Contract.
6.22 VERIFICATION REGARDING COMPLIANCE WITH ARIZONA REVISED STATUTES §41-
4401 AND FEDERAL IMMIGRATION LAWS AND REGULATIONS:
6.22.1 By entering into the Contract, the Contractor warrants compliance with the Immigration
and Nationality Act (INA using e-verify) and all other federal immigration laws and
regulations related to the immigration status of its employees and A.R.S. §23-214(A). The
contractor shall obtain statements from its subcontractors certifying compliance and shall
furnish the statements to the Procurement Officer upon request. These warranties shall
remain in effect through the term of the Contract. The Contractor and its subcontractors

SERIAL 16076-RFP
shall also maintain Employment Eligibility Verification forms (I-9) as required by the
Immigration Reform and Control Act of 1986, as amended from time to time, for all
employees performing work under the Contract and verify employee compliance using the
E-verify system and shall keep a record of the verification for the duration of the
employee’s employment or at least three years, whichever is longer. I-9 forms are available
for download at USCIS.GOV.
6.22.2 The County retains the legal right to inspect contractor and subcontractor employee
documents performing work under this Contract to verify compliance with paragraph 6.22
of this Section. Contractor and subcontractor shall be given reasonable notice of the
County’s intent to inspect and shall make the documents available at the time and date
specified. Should the County suspect or find that the Contractor or any of its subcontractors
are not in compliance, the County will consider this a material breach of the contract and
may pursue any and all remedies allowed by law, including, but not limited to: suspension
of work, termination of the Contract for default, and suspension and/or debarment of the
Contractor. All costs necessary to verify compliance are the responsibility of the
Contractor.
6.23 INFLUENCE
As prescribed in MC1-1202 of the Maricopa County Procurement Code, any effort to influence an
employee or agent to breach the Maricopa County Ethical Code of Conduct or any ethical conduct
may be grounds for Disbarment or Suspension under MC1-902.
An attempt to influence includes, but is not limited to:
6.23.1 A Person offering or providing a gratuity, gift, tip, present, donation, money,
entertainment or educational passes or tickets, or any type valuable contribution or
subsidy,
6.23.2 That is offered or given with the intent to influence a decision, obtain a contract, garner
favorable treatment, or gain favorable consideration of any kind.
If a Person attempts to influence any employee or agent of Maricopa County, the Chief
Procurement Officer, or his designee, reserves the right to seek any remedy provided by the
Maricopa County Procurement Code, any remedy in equity or in the law, or any remedy provided
by this contract.
6.24 CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO
INFORM EMPLOYEES OF WHISTLERBLOWER RIGHTS (APPLIES TO PROJECTS THAT
MAYBE FEDERALLY FUNDED).
6.24.1 The Parties agree that this Contract and employees working on this Contract will be
subject to the whistleblower rights and remedies in the pilot program on contractor
employee whistleblower protections established at 41 U.S.C. § 4712 by section 828 of the
National Defense Authorization Act for Fiscal Year 2013 (Pub. L. 112–239) and section
3.908 of the Federal Acquisition Regulation;
6.24.2 Contractor shall inform its employees in writing, in the predominant language of the
workforce, of employee whistleblower rights and protections under 41 U.S.C. § 4712, as
described in section 3.908 of the Federal Acquisition Regulation. Documentation of such
employee notification must be kept on file by Contractor and copies provided to County
upon request.
6.24.3 Contractor shall insert the substance of this clause, including this paragraph (c), in all
subcontracts over the simplified acquisition threshold ($150,000 as of September 2013).

SERIAL 16076-RFP
6.25 ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR
OTHER REVIEW:
6.25.1 In accordance with section MCI 371 of the Maricopa County Procurement Code the
Contractor agrees to retain all books, records, accounts, statements, reports, files, and
other records and back-up documentation relevant to this Contract for six (6) years after
final payment or until after the resolution of any audit questions which could be more
than six (6) years, whichever is latest. The County, Federal or State auditors and any
other persons duly authorized by the Department shall have full access to, and the right to
examine, copy and make use of, any and all said materials.
6.25.2 If the Contractor’s books, records , accounts, statements, reports, files, and other records
and back-up documentation relevant to this Contract are not sufficient to support and
document that requested services were provided, the Contractor shall reimburse Maricopa
County for the services not so adequately supported and documented.
6.25.3 If at any time it is determined by the County that a cost for which payment has been made
is a disallowed cost, the County shall notify the Contractor in writing of the
disallowance. The course of action to address the disallowance shall be at sole discretion
of the County, and may include either an adjustment to future invoices, request for credit,
request for a check or deduction from current billings Submitted by the Contractor by the
amount of the disallowance, or to require reimbursement forthwith of the disallowed
amount by the Contractor by issuing a check payable to Maricopa County.
6.26 AUDIT DISALLOWANCES:
If at any time, County determines that a cost for which payment has been made is a disallowed
cost, such as overpayment, County shall notify the Contractor in writing of the disallowance.
County shall also state the means of correction, which may be but shall not be limited to
adjustment of any future claim submitted by the Contractor by the amount of the disallowance, or
to require repayment of the disallowed amount by the Contractor.
6.27 OFFSET FOR DAMAGES;
In addition to all other remedies at Law or Equity, the County may offset from any money due to
the Contractor any amounts Contractor owes to the County for damages resulting from breach or
deficiencies in performance of the contract.
6.28 PUBLIC RECORDS:
Under Arizona law, all Offers submitted and opened are public records and must be retained by
the Records Manager at the Office of Procurement Services. Offers shall be open to public
inspection and copying after Contract award and execution, except for such Offers or sections
thereof determined to contain proprietary or confidential information. by the Office of
Procurement Services. If an Offeror believes that information in its Offer or any resulting Contract
should not be released in response to a public record request under Arizona law, the Offeror shall
indicate the specific information deemed confidential or proprietary and submit a statement with
its offer detailing the reasons that the information should not be disclosed. Such reasons shall
include the specific harm or prejudice which may arise from disclosure. The Records Manager of
the Office of Procurement Services shall determine whether the identified information is
confidential pursuant to the Maricopa County Procurement Code.
6.29 PRICES:
Contractor warrants that prices extended to County under this Contract are no higher than those
paid by any other customer for these or similar services.

SERIAL 16076-RFP
6.30 INTEGRATION:
This Contract represents the entire and integrated agreement between the parties and supersedes
all prior negotiations, proposals, communications, understandings, representations, or agreements,
whether oral or written, express or implied.
6.31 RELATIONSHIPS:
In the performance of the services described herein, the Contractor shall act solely as an
independent contractor, and nothing herein or implied herein shall at any time be construed as to
create the relationship of employer and employee, co-employee, partnership, principal and agent,
or joint venture between the County and the Contractor.
6.32 GOVERNING LAW:
This Contract shall be governed by the laws of the state of Arizona. Venue for any actions or
lawsuits involving this Contract will be in Maricopa County Superior Court or in the United States
District Court for the District of Arizona, sitting in Phoenix, Arizona
6.33 ORDER OF PRECEDENCE:
In the event of a conflict in the provisions of this Contract and Contractor’s license agreement, if
applicable, the terms of this Contract shall prevail.
6.34 INCORPORATION OF DOCUMENTS:
The following are to be attached to and made part of this Contract:
6.34.1 Exhibit A, A-1 Pricing;
6.34.2 Exhibit B, Scope of Work
6.34.3 Exhibit C, Office of Procurement Services Contractor Travel and Per Diem Policy
NOTICES:
All notices given pursuant to the terms of this Contract shall be addressed to:
For County:
Maricopa County
Office of Procurement Services
ATTN: Contract Administration
320 West Lincoln Street
Phoenix, Arizona 85003-2494
For Contractor:
World Wide Technology
ATTN: Business Development Manager - SLED
60 Weldon Parkway
Maryland Heights, MO 63043

SERIAL 16076-RFP
IN WITNESS WHEREOF, this Contract is executed on the date set forth above.
CONTRACTOR
AUTHORIZED SIGNATURE
PRINTED NAME AND TITLE
ADDRESS
DATE
MARICOPA COUNTY
CHAIRMAN, BOARD OF SUPERVISORS DATE
ATTESTED:
CLERK OF THE BOARD DATE
APPROVED AS TO FORM:
DEPUTY COUNTY ATTORNEY DATE

SERIAL 16076-RFP
EXHIBIT A
PRICING
SERIAL 16076-RFP
NIGP CODE: 20300, 204
RESPONDENT'S NAME: World Wide Technology
COUNTY VENDOR NUMBER : W000002642X
ADDRESS: 60 Weldon Parkway Maryland Heights, MO 63043
P.O. ADDRESS: 2231 E Camelback Rd, #100 Phoenix, AZ 85016
TELEPHONE NUMBER: 602-472-7307
FACSIMILE NUMBER: 602-472-7201
WEB SITE: www.wwt.com
CONTACT (REPRESENTATIVE): Angela Grenda
REPRESENTATIVE'S E-MAIL ADDRESS: angela.grenda@wwt.com
PAYMENT TERMS.
[ X ] NET 30 DAYS
1.0 PRICING (discount off PUBLISJHED PRICE)
MINIMUM DISCOUNT
PERCENTAGE OFF
CURRENT PUBLISHED
PRICE
1.1 Cisco Products, Services and Solutions:
1.1.1 Cisco Products: 41.6%
1.1.2 Cisco Services and Solutions: 20%
**Juniper Products Services and Solutions:
**Juniper Products: 35%
**Juniper Services and Solutions: 10%
** Juniper listed on 2.3 Product categories, adding to this price sheet
1.2 HP Products, Services and Solutions:
1.2.1 Computers: 4%
1.2.2 Networking: 30%
1.2.3 Servers: 8%
1.2.4 Software: 8%
1.2.5 Storage 15%
1.2.6 HP Services and Solutions: 15%
1.3 Dell Products, Services and Solutions:
1.3.1 General Products 20%
1.3.2 Software: 10%
1.3.3 Dell Services and Solutions 10%
1.4 CommVault Products, Services and Solutions:
1.4.1 CommVault Products: 10%
1.4.2 CommVault Solutions: Services and Support: 10%
1.5 Symantec Products, Services and Solutions:

SERIAL 16076-RFP
1.5.1 Symantec Products: 10%
1.5.2 Symantec Services and Solutions: 10%
1.6 Veritas Products, Services and Solutions:
1.6.1 Veritas Products: 10%
1.6.2 Veritas Services and Solutions: 5%
1.7 VMware Products, Services and Solutions:
1.7.1 VMware Products: 10%
1.7.2 VMware Services and Solutions: 5%
1.8 Apple Products, Services and Solution: 1%
1.9 Google Products, Services and Solutions: NO BID
1.10 Amazon Web Services Products, Services and Solutions:
1.10.1 Amazon Web Services Products and Services: NO BID
1.10.2 Amazon Web Services Solutions: NO BID
1.11 Microsoft Products, Services and Solutions:
1.11.1 Devices: 4%
1.11.2 Software and Applications 7%
1.11.3 Microsoft Services and Solutions: 10%
1.11.4 Related Products. Services and Solutions: 4%
1.12 Staff Augmentation:
1.12.1 Project Manager
OFF CURRENT
0% RATE CARD
1.12.2 PROPSOER LIST OUT MAJOR TILES AND ATTACH A OFF CURRENT
CURRENT RATE CARD FOR PERSONEL TO THE ATTACHMENT A. 0% RATE CARD

SERIAL 16076-RFP
A-1 PRICING
WWT Rate Card
Career 3-4 Years of 2-3 Years of Experience
Experience
Senior 4-7 years of 4-6 years of experience
experience
Expert Over 7 years of Over 7 years of
experience experience
Role Level Job Description Discounted Rate
Infrastructure/Enterprise Architect: Resource has over 3 years
Enterprise IT design – Enterprise of experience in specific
architecture is the greater alignment technology, may not have
between IT and business concerns. The any certifications, or only
main purpose of enterprise architecture is Career basic certification. They $130
to guide the process of planning and design are able to complete
the IT/IS capabilities of an enterprise in assigned projects and
order to meet desired organizational objectives with little or no
objectives. Typically, architecture oversight or coaching.
proposals and decisions are limited to the Resource is advanced-level
IT/IS aspects of the enterprise; other technically and is able to
aspects only serve as inputs. The lead a team of other
Integrated Architect provides technical engineers to complete
leadership in design, development and assigned project scope.
implementation of architectural They are advanced-level
deliverables, to include components of the Senior technically and have the $140
assessment and optimization of system ability to direct activities,
design and review of user requirements. provide technical guidance,
and are trustworthy to see a
Working with the product teams, vendors, complex solution through
technology SME and IT teams, this person to completion as a technical
will be accountable for architecting leader.
comprehensive technology platform
solution designs that meet customer
business solution requirements on IT
projects.
The Infrastructure Architect will provides
critical support function for Integrated Resource is expert-level in
Architecture design decisions during plan, more than one technology.
analyze, design, build, test, and deploy They are able to lead multi-
phases of IT projects. Expert technology, enterprise $160
designs, or provide
Enterprise integrating – To achieve greater technical oversight for
coherency between the various concerns of multi implementation
an enterprise (HR, IT, Operations, etc.) teams. Resource is
including the linking between strategy comfortable
formulation and execution. Typically, communicating at the most
architecture proposals and decisions senior levels of a customer
encompass all the aspects of the enterprise. organization.

SERIAL 16076-RFP
IT Product Specialist: A product Resource has over 2 years
specialist, also known as a product of experience in specific
manager, is the person responsible for technology, may not have
coordinating all aspects of product design, any certifications, or only
development and marketing within an Career basic certification. They $135
organization. Product specialists must are able to complete
understand the requirements and assigned projects and
contribution of each discipline. They must objectives with little or no
also ensure that other members of the team oversight or coaching.
align their work with corporate objectives Resource is advanced-level
and customer needs. technically and is able to
lead a team of other
engineers to complete
assigned project scope.
They are advanced-level
Senior technically and have the $145
ability to direct activities,
provide technical guidance,
and are trustworthy to see a
complex solution through
to completion as a technical
leader.
Resource is expert-level in
more than one technology.
They are able to lead multi-
technology, enterprise
designs, or provide
Expert technical oversight for $165
multi implementation
teams. Resource is
comfortable
communicating at the most
senior levels of a customer
organization.
Storage Management Specialist: The SMS Resource has over 3 years
is responsible for providing day-today of experience in specific
operational support and technical storage technology,
leadership for storage and backup systems. SAN/NAS, Virtualization,
This can include SAN and NAS and backup and recovery, may
backup products like IBM, Hitachi, EMC, Career not have any certifications, $145
VMWare and Dell among others. This or only basic certification.
person will provide design, They are able to complete
implementation, administration, assigned projects and
troubleshooting, performance tuning and objectives with little or no
capacity planning of the storage systems. oversight or coaching.

SERIAL 16076-RFP
Resource is advanced-level
technically in the area of
Storage Management to
include SAN/NAS,
Virtualization, backup and
recovery and is able to lead
a team of other engineers to
complete assigned project
Senior scope. They are advanced- $150
level technically and have
the ability to direct
activities, provide technical
guidance, and are
trustworthy to see a
complex solution through
to completion as a technical
leader.
Resource is expert-level in
more than one storage
technology. Storage
Management to include
SAN/NAS, Virtualization,
backup and recovery. They
are able to lead multi-
Expert technology, enterprise $170
designs, or provide
technical oversight for
multi implementation
teams. Resource is
comfortable
communicating at the most
senior levels of a customer
organization.
System Administrator/DBA: A system Resource has over 3 years
administrator, or sysadmin, is a person who of experience in the area of
is responsible for the upkeep, systems administration,
configuration, and reliable operation of UNIX, Linux and AIX.
computer systems; especially multi-user Resource may not have any
computers, such as servers. Career certifications, or only basic $120
certification. They are
The system administrator seeks to ensure able to complete assigned
that the uptime, performance, resources, projects and objectives with
and security of the computers he or she little or no oversight or
manages meet the needs of the users, coaching.

SERIAL 16076-RFP
without exceeding the budget. Resource is able to lead a
team of other engineers to
To meet these needs, a system complete a
administrator may acquire, install, or Unix/Linux/AIX/Exchange
upgrade computer components and project scope. They are
software; provide routine automation; expert-level technically and
maintain security policies; troubleshoot; Senior have the ability to direct $135
train and/or supervise staff; or offer activities, provide technical
technical support for projects. guidance, and are
This person is responsible for the trustworthy to see a
installation, Implementation, configuration complex solution through
and troubleshooting of large complex to completion as a technical
enterprise class servers. To include leader. 4+ years experience.
Windows, AIX, UNIX, Linux severs. This Resource is expert-level in
person will perform upgrades and more than one technology.
maintenance of operating systems, They are able to lead multi-
performance and benchmarking. technology, enterprise
designs, or provide
technical oversight for
multi implementation
Expert teams. Resource is a $145
Unix/Linux/AIX/Exchange
consultant and is
comfortable
communicating at the most
senior levels of a customer
organization. 7+ years
experience.
Security Architect/Engineer: The Resource has over 3 years
security architecture is responsible for of experience and able to
designing and implementing a complete a Security
comprehensive for an organization's implementation with some
security processes, information security oversight. This level of
systems, personnel and organizational sub- resource is able to complete
units, so that they align with the Career a moderately complex $125
organization's core goals and strategic (single site or technology)
direction. This person will perform the design from scratch. They
following duties, proactively implements, are effective at working in
updates, maintains, manages, monitors, and teams or by themselves in
supports enterprise network and systems accomplishing project
security operations infrastructure objectives.
throughout the shared services Resource is a senior level
environment. Performs change control and resource and able to
device configuration management activities complete a Security
on all security hardware. Provides implementation with little
management level reporting of firewall or no oversight. This level
activities on a periodic basis. Participates of resource is able to
in security incident response team Senior complete a moderately $140
activities, providing and implementing complex (single site or
tactical risk mitigation to incidents. Works technology) design from
with other firewall team members to scratch. They are effective
review security architecture and design at working in teams or by
documents to ensure consistency, accuracy themselves in
and compliance with the articulated accomplishing project

SERIAL 16076-RFP
security posture and industry requirements. objectives. 5+ years
Provides vulnerability and threat experience.
management monitoring and mitigation
response. Participates in tactical and
operational planning of vulnerability
assessment activities.
Resource is able to lead a
team of other engineers to
complete a Security project
scope. They are expert-
level technically and have
Expert the ability to direct $155
activities, provide technical
guidance, and are
trustworthy to see a
complex solution through
to completion as a technical
leader. 5+ years experience.
Project Manager: The IT Project
Manager is responsible for all assigned IT
projects as well as for developing and Resource has over 3 years
leading a strategically-oriented project of experience as a Project
team. S/he will prioritize and optimize Career Manager. This level of $130
team performance in support of the IT resource is able to manage
strategy. a moderately complex
The IT Project Manager must ensure the project from start to finish.
high-quality delivery of program
deliverables that meet the needs of
stakeholders in collaboration with the Resource is an expert-level
project team, implementation teams and resource and able to
organizational leadership. Duties of a complete a Project
Project Manager will include the Management
following: Establish and maintain all implementation with little
aspects of the project per project or no oversight. This level
management guidelines. Successfully of resource is able to
engage in multiple initiatives Expert complete a moderately $155
simultaneously. Ensure that consistent and complex (single site or
approved methodology is used on each technology) design from
project, and approve project scope and scratch. They are effective
charter for implementation. Develop at working in teams or by
requirements specifications according to themselves in
standard templates. Be the liaison between accomplishing project
the business units, technology teams and objectives. 4+ years
experience.

SERIAL 16076-RFP
support teams. Communicate key
performance information to the senior
management team. Track project budget,
resources, , expenses, milestones, critical
path, blockers, and all other associated key
performance indicators.
Infrastructure Engineer: The Resource is experienced but
infrastructure engineer has experience and may not be to a Sr.
background in large enterprise Engineer level. They are
infrastructure and networks. Has Career able to complete Routing & $130
experience with various industry leading Switching project
manufacturers for objectives with some
WAN/LAN/Security/Load oversight or coaching. 3 to
Balancing/wireless technologies. This 5 years experience.
person will be responsible for working on Resource is an expert-level
projects related to implementation, resource and able to
configuration, troubleshooting, complete a Routing &
performance management, capacity Switching implementation
planning. Including Infrastructure design, with little or no oversight.
build-out and deployments. Duties and This level of resource is
knowledge will include; Installation and able to complete a
Configuration of routers, switches. Senior moderately complex (single $140
Experienced installing and configuring site or technology) design
network interfaces. Configuring VLANs, from scratch. They are
STP, VTP and Inter-VLAN routing in effective at working in
LAN environment. Physical cabling, IP teams or by themselves in
addressing, WAN configuration. Familiar accomplishing project
with technologies like MPLS and Ethernet. objectives. 5+ years
Upgrading the network by translating experience.

SERIAL 16076-RFP
protocol like EIGRP to OSPF. Used
DHCP to automatically assign reusable IP
addresses to DHCP clients
Installation and configuration of DNS,
TFTP and FTP Servers. Usage of network Resource is able to lead a
sniffer like Wireshark team of other engineers to
Setup and Maintenance of circuits. Hands complete a Routing &
on experience with various Wireless Expert Switching project scope. $150
technology and products They are expert-level
Hands on experience with Firewall and technically and have the
proxy servers. ability to direct activities,
provide technical guidance,
and are trustworthy to see a
complex solution through
to completion as a technical
leader. 7+ years experience.
Automation Engineer: Perform technical Resource is experienced but
consulting tasks within project may not be to a Sr.
implementations automation tools and Engineer level. They are
processes. Architecture definition of Career able to complete $125
automation systems and installation, Automation project
performance analysis and optimization of objectives with some
automation systems. oversight or coaching. 3+
years of experience.
Resource is an expert-level
resource and able to
complete a automation
project implementation
with little or no oversight.
This level of resource is
able to complete a
Senior moderately complex (single $135
site or technology) design
from scratch. They are
effective at working in
teams or by themselves in
accomplishing project
objectives. 5+ years
experience.
Resource is able to lead a
team of other automation
engineers to complete
complex project scope.
They are expert-level
Expert technically and have the $145
ability to direct activities,
provide technical guidance,
and are trustworthy to see a
complex solution through
to completion as a technical
leader. 7+ years experience.

SERIAL 16076-RFP
Business Analyst: The IT Business Resource has over 3 years
Requirements Analyst will work with IT of experience as a Business
and the Business to define and deliver Career Analyst. This level of $125
solutions that meet business objectives. resource is able to manage
Responsible for combining business and a moderately complex
technology skills with strong leadership, project from start to finish.
communication, negotiation, facilitation, Resource is an expert-level
and presentation skills. Serves as the resource and able to
ultimate facilitator between Business and complete a complex
IT in truly understanding the business's Business Analysis project
needs and plays a key role in the overall with little or no oversight.
management and success of a project This level of resource is
through the entire project lifecycle. Using able to complete a
proven methods and tools, this position Senior moderately complex (single $135
leads the planning, eliciting, analyzing, or multiple technology)
validating and managing of requirements analysis from scratch. They
and business processes. are effective at working in
teams or by themselves in
accomplishing objectives.
4+ years experience.
Resource is able to lead a
team of other Business
Analysts to complete a
specific or multiple project
scope. They are expert-
level technically and have
Expert the ability to direct $140
activities, provide technical
guidance, and are
trustworthy to see a
complex solution through
to completion as a technical
leader. 7+ years experience.
SAP/Oracle Engineer/Analyst: Perform Resource is experienced,
technical consulting tasks within project but not at a senior level and
implementations in SAP and Oracle able to complete a
Solutions. SAP/Oracle landscape SAP/Oracle/Citrix/SQL
architecture definition, SAP/Oracle implementation with little
systems installation, performance analysis or no oversight. This level
and optimization, system monitoring, of resource is able to
incident solving, homogeneous and Career complete a moderately $125
heterogeneous system copies and release complex (single site or
upgrades. Provide advanced technology) design from
troubleshooting. scratch. They are effective
at working in teams or by
themselves in
accomplishing project
objectives. 3+ years
experience.

SERIAL 16076-RFP
Resource is able to lead a
team of other engineers to
complete a
SAP/Oracle/Citrix/SQL
project scope. They are
expert-level technically and
Senior have the ability to direct $135
activities, provide technical
guidance, and are
trustworthy to see a
complex solution through
to completion as a technical
leader. 4+ years experience.
Resource is expert-level in
more than one technology.
They are able to lead multi-
technology, enterprise
designs, or provide
technical oversight for
multi implementation
Expert teams. Resource is a $155
SAP/Oracle/Citrix/SQL
consultant and is
comfortable
communicating at the most
senior levels of a customer
organization. 7+ years
experience.
Data Center Specialist: The Data Center Resource is experienced but
Specialist is responsible for the design, may not be to a Sr.
migration and implementation of data Engineer level. They are
center and corresponding facilities. They Career able to complete Data $145
employing a solutions that includes data Center project objectives
center migration and consolidation; public, with some oversight or
private and hybrid cloud planning and coaching. 3 to 5 years
deployment; and next generation experience.
architecture development to enable Resource is an expert-level
software-defined everything, WWT can resource and able to
play a vital role in your organization’s IT complete a Data Center
transformation process. The Data Center project implementation
Specialist takes an architecturally with little or no oversight.
independent, multi-vendor approach to This level of resource is
educating the customers about IT solutions able to complete a
that target business requirements and drive Senior moderately complex (single $165
growth. This approach is complemented by site or technology) design
partnerships with every major Data Center from scratch. They are
OEM. Solutions will include; Data Center effective at working in
Strategy and Architecture, Compute and teams or by themselves in
Virtualization, Storage and Backup, accomplishing project
Facilities and Infrastructure. objectives. 5+ years
experience.

SERIAL 16076-RFP
Resource is able to lead a
team of other engineers to
complete a Data Center
project scope. They are
expert-level technically and
Expert have the ability to direct $175
activities, provide technical
guidance, and are
trustworthy to see a
complex solution through
to completion as a technical
leader. 7+ years experience.

SERIAL 16076-RFP
EXHIBIT B
SCOPE OF WORK
1.0 INTENT:
The Intent of this contract is to provide following products and services.
This shall be a multiple award arrangement in an effort to bring the most competitive pricing, value,
opportunity, and speed to market to the County. All projects may be competed but all projects over
$150,000.00 shall be competed to all awarded proposers for that product line Selection criteria may include
the following ( Available staff, contractors current qualifications, project timeline, price and other factors
determined by the County to be relevant to the project).
Other governmental entities under agreement with the County may have access to products and services
provided hereunder (see also Section 3.8 and 3.9 of contract).
The County reserves the right to add additional contractors, at the County’s sole discretion, in cases where
the currently listed contractors are of an insufficient number or skill-set to satisfy the County’s needs or to
ensure adequate competition on any project or task order work.
2.0 GENERAL DEFINITION OF PRODUCTS AND/OR SERVICES
The intent of this solicitation is to provide Maricopa County network infrastructure products and services as
follows:
2.1 Technology Services and Solutions: A complete portfolio of technology services and solutions
related to the design, use or operation of the products being purchased such as systems
configuration, testing, software copying, hardware and software installation, upgrades and/or
maintenance, system, network, security, engineering and architecture and any other related
services from Contractor. Specific requirements will be developed on a task order basis and may
include, but is not limited to, services and solutions such as:
2.1.1 Technology Products: A complete portfolio of network infrastructure equipment and
services including, but not limited to, routers, switches, and security products.
WWT can provide these services.
2.1.2 Software Defined Network: Transform physical network to virtual to consolidate
resources, reduce energy consumption, reduce complexity, increase IT capacity, add
system flexibility, and to further support cloud computing.
WWT can provide these services.
2.1.3 Virtualization: Transform data center with virtualization to consolidate servers, reduce
energy consumption, increase IT capacity, add system flexibility, and to further support
cloud computing.
WWT can provide these services.
2.1.4 Virtual Desktop Infrastructure: Transform desktop environment to improve customer
experience, reduce energy consumption, increase IT capacity, and to add system
flexibility.
WWT can provide these services.
2.1.5 Security: Security solutions for critical infrastructure, perimeter defense, physical and
logical access control, identity management, antiterrorism protection, monitoring,
automated alarms and alerts, integration with databases containing critical information,
cyber security and asset management, endpoint security and other network security.

SERIAL 16076-RFP
WWT can provide these services.
2.1.6 Communications: Communication solutions to converge voice, data and video
communications onto a single, secure IP-based network.
WWT can provide these services.
2.1.7 Cloud: Cloud solutions for scalable computing and storage capacity and rapid self-
provisioning computing capabilities. This may include, but is not limited to, Cloud
Infrastructure as a Service (IaaS), Cloud Software as a Service (SaaS) and Cloud
Platform as a Service (PaaS).
WWT can provide these services.
2.1.8 Infrastructure: Infrastructure solutions such as data center management, network
modernization and migration, desktop virtualization, Remote Network Operations Center
(RNOC) services, risk and vulnerability management, and IT service management.
WWT can provide these services.
2.1.9 Data Management: Data management solution which uses technologies such as thin
provisioning, de-duplication and automated multi-tiered storage to improve storage
utilization.
WWT can provide these services.
2.1.10 UCC (Unified Communications and Collaboration): UCC video teleconferencing
solutions that provide for critical infrastructure, emergency operations centers, command
rooms, fusion centers, and training rooms. Also, visual communications that integrate
audio, video, voice and presentation capabilities.
WWT can provide these services.
2.1.11 Mobility: Mobility services to keep users connected, responsive and secure such as
email protection, download prevention, containerize content on devices, self-destructing
content, and content linked back to the user.
WWT can provide these services.
2.1.12 Asset Management: Asset management solutions to identify and manage installed
software, hardware and license entitlements.
WWT can provide these services.
2.1.13 Data Protection: Data protection to protect, backup, recover and archive data and
applications.
WWT can provide these services.
2.1.14 Financial Services: Financing options such as lease, lease to own, lease with option to
own, and IT as a Service.
WWT can provide these services.
2.1.15 Managed Services: Managed services that cover all disciplines within a typical
information technology department.
WWT, with our partner Avoyant, can provide these services.

SERIAL 16076-RFP
2.1.16 Monitoring: Resources capable of enterprise monitoring and network operation center
services.
WWT, with our partner Avoyant, can provide these services.
2.1.17 Other Services and Solutions: Services and solutions not listed above that may be
proposed by Contractor. Proposer may include their entire catalog for consideration
if they are awarded one of the named product lines sections 2.2 through 2.13.
2.2 Cisco Products, Services and Solutions:
2.2.1 Cisco Products: A complete offering of Cisco products including, but not limited to,
application networking services products, blade switches, cloud and systems
management, collaboration endpoints, conferencing, connected safety and security,
customer collaboration, data center management and automation, data center switches,
infrastructure software, interfaces and modules, networking software, optical networking,
routers, security, servers, service exchange, storage networking, switches, unified
communications, video, wireless, and any other products offered by Cisco.
2.2.2 Cisco Services and Solutions: A complete offering of Cisco services and solutions
including, but not limited to, cloud and systems management services, collaboration
services, collaboration endpoints services, conferencing services, data center and
virtualization services, enterprise network services, routing services, security services,
services for application networking services, storage networking services, switching
services, unified communication services, unified computing services, video services,
wireless services and any other services and solutions offered by Cisco.
WWT is able to provide all these products and services either internally or through our network of
partners.
2.3 Juniper Products, Services and Solutions:
2.3.1 Juniper Products: A complete offering of Juniper products including, but not limited to,
application networking services products, blade switches, cloud and systems
management, collaboration endpoints, conferencing, connected safety and security,
customer collaboration, data center management and automation, data center switches,
infrastructure software, interfaces and modules, networking software, optical networking,
routers, security, servers, service exchange, storage networking, switches, video,
wireless, and any other products offered by Juniper.
2.3.2 Juniper Services and Solutions: A complete offering of Cisco services and solutions
including, but not limited to, cloud and systems management services, collaboration
services, collaboration endpoints services, conferencing services, data center and
virtualization services, enterprise network services, routing services, security services,
services for application networking services, storage networking services, switching
services, unified communication services, unified computing services, video services,
wireless services and any other services and solutions offered by Juniper.
WWT is able to provide all these products and services either internally or through our
network of partners.
2.4 HP Products, Services and Solutions: A complete offering of HP products including, but not
limited to:
2.4.1 Computers: Desktops, laptops, tablets, monitors, workstations, accessories, thin client
software portfolio, digital signage and any other computer equipment and software
available from HP.

SERIAL 16076-RFP
2.4.2 Networking: Data center networking, software-defined networking, switches, wireless
networking, campus networking and any other networking available from HP.
2.4.3 Servers: Blade servers, scalable servers, integrity mission-critical servers, rack and
tower servers and any other servers available from HP.
2.4.4 Software: Application lifecycle management, big data analytics, business service
management, enterprise security, hybrid cloud management, information governance,
information management, IT service management, mobile solutions, operations
management, software-defined data center, DevOps solutions and any other software
available from HP.
2.4.5 Storage: Primary storage, backup, recovery and archive storage, enterprise application
storage, primary storage, software-defined storage, and any other storage available from
HP.
2.4.6 HP Services and Solutions: A complete offering of HP services and solutions
including, but not limited to, analytics and data management, applications services,
business process services, data center, workload and cloud services, enterprise security
services, IT financing and asset recovery services, mobility and workplace services,
support services, technology consulting, computing services, big data solutions, cloud
solutions, mobility solutions, security solutions, converged systems solutions, small and
midsize organization solutions, total access education solutions, and any other services
and solutions offered by HP.
WWT is able to provide all these products and services either internally or through our network of
partners.
2.5 Dell Products, Services and Solutions:
2.5.1 General Products: A complete offering of Dell products including, but not limited to,
laptops, notebooks, desktops, workstations, thin clients, monitors, servers, accessories,
battery back-up, power or surge, cables, data storage and drives, networking, digital
imaging such as cameras and scanners, memory and system components, office
equipment, sound and multimedia, telecommunications products, video monitors, cards
and projectors, and interactive whiteboards.
2.5.2 Software: A complete offering of Dell software including, but not limited to, information
management, data protection, data center and cloud management, mobile workforce
management, security, platforms and any other software offered by Dell.
2.5.3 Dell Services and Solutions: A complete offering of Dell services and solutions
including, but not limited to, support services, application modernization, application
services, business process outsourcing, digital business services, cloud-based services,
information security services, financing and leasing, IT consulting, managed services,
training services, cloud solutions, data center solutions, security solutions, big data,
information and data management, mobility and security solutions and any other services
and solutions offered by Dell.
WWT is able to provide all these products, software and services either internally or through our
network of partners.
2.6 CommVault Products, Services and Solutions:
2.6.1 CommVault Products: A complete offering of CommVault software including
Simpana software, but not limited to, backup and recovery, virtual machine, integration,
replication, OnePass Backup and Archive, deduplication, reporting and insights,
workflow automation, content-based retention, self-service access, search and
eDiscovery, legal hold, ContentStore, and any other products offered by CommVault.

SERIAL 16076-RFP
2.6.2 CommVault Services and Solutions: A complete offering of CommVault solutions,
services and support including, but not limited to, data and information management,
enterprise applications, bundled appliances, solutions for specialized industries such as
healthcare, government and education, consulting services, professional services, support
and training and any other solutions, services and support offered by CommVault.
WWT is able to provide all these products and services either internally or through our network of
partners.
2.7 Symantec Products, Services and Solutions:
2.7.1 Symantec Products: A complete offering of Symantec security products including, but
not limited to, advanced threat protection, code signing, control compliance suite, data
loss prevention, DeepSight security intelligence, email security, encryption, endpoint
management (Altiris), internet of things, endpoint protection, incident response, managed
security services, mobile security and management, Norton, protection suite, SSL
certificates, user authentication and any other security products offered by Symantec.
2.7.2 Symantec Services and Solutions: A complete offering of Symantec services and
solutions including, but not limited to, consulting, education services, managed services,
support services, appliance services, licensing, technical support, training and
certification, threat protection solutions, information protection solutions, cyber security
services, enterprise mobility management, and any other services and solutions offered
by Symantec.
WWT is able to provide all these products and services either internally or through our network of
partners.
2.8 Veritas Products, Services and Solutions:
2.8.1 Veritas Products: A complete offering of Veritas Information Management products
including, but not limited to, archiving and eDiscovery, Backup Exec, information fabric
technology platform, InfoScale, NetBackup, NetBackup appliances, storage foundation
high availability, system recovery and any other offered by Veritas.
2.8.2 Veritas Services and Solutions: A complete offering of Veritas services and solutions
including, but not limited to, consulting, education services, managed services, support
services, appliance services, licensing, technical support training and certification, and
any other services and solutions offered by Veritas.
WWT is able to provide all these products and services either internally or through our network of
partners.
2.9 VMware Products, Services and Solutions:
2.9.1 VMware Products: A complete offering of VMware products including, but not limited
to, data center and cloud infrastructure, networking and security, storage and availability,
hyper-converged infrastructure, data center and cloud management, personal desktop
software, business mobility software, desktop and application virtualization software,
enterprise mobility management software and any other products offered by VMware.
2.9.2 VMware Services and Solutions: A complete offering of VMware services and
solutions including, but not limited to, cloud computing, software-defined data center,
virtualization, business mobility, data center virtualization and hybrid cloud extensibility,
streamlined and automated data center operations, application and infrastructure delivery
automation, security controls native to infrastructure, high availability and resilient
infrastructure, and any other services and solutions offered by VMware.
WWT is able to provide all these products and services either internally or through our network of
partners.

SERIAL 16076-RFP
2.10 Apple Products, Services and Solution:
A complete offering of Apple products, services and solutions including, but not limited to,
MacBook, MacBook Air, MacBook Pro, iMac, Mac Pro, Mac mini, ipad mini, ipad, iphone,
watch, ipod, Apple TV, accessories for all products, apps, servers, support and any other products,
services or solutions offered by Apple.
Apple’s great devices together with WWT’s expertise in data centers, unified communication,
wireless solutions, security and supply chain capabilities creates satisfied customers. WWT is
proud to strategically partner with Apple. WWT is an Apple Authorized Reseller and Apple
Authorized Service Providers. Eligible products for deal registration include:
• iPad
• iPad Accessories
• Applecare+ for iPad
• Applecare for iPad
• Mac
• Mac Accessories
• Applecare Protection Plan
• Applecare for Enterprise
• iPod
2.11 Microsoft Products, Services and Solutions:
2.11.1 Devices: A complete offering of Microsoft devices including, but not limited to, Surface
products, PCs and tablets, phones, Microsoft Surface Hub, accessories and any other
devices offered by Microsoft.
2.11.2 Software and Applications: A complete offering of Microsoft software and
applications, including but not limited to, Office, Windows, other software and services
such as Microsoft Health, Microsoft Security Essentials, Skype, Internet Explorer,
OneDrive, Outlook, OneNote, Bing, Visual Studio, Visio, Project, and MSN, Developer
and IT Pro, Business and Enterprise such as cloud platform, data availability, business
analytics, customer relationship management, Enterprise Mobility Suite, Enterprise
resource and planning, business software and apps such as Microsoft Dynamics,
Microsoft Power BI, Microsoft SQL Server, Windows Server, Microsoft System Center,
Visual Studio, Microsoft Azure, Microsoft Social Engagement, Windows Embedded,
Microsoft Intune, OneDrive for Business, Exchange Server, SharePoint and any other
software and apps offered by Microsoft.
2.11.3 Microsoft Services and Solutions: A complete offering of Microsoft services and
solutions including, but not limited to, support, licensing and any other services and
solutions offered by Microsoft.
2.11.4 Related Products Services and Solutions: Microsoft’s related products, services and
solutions available from Contractor.
WWT is able to provide all these devices, software and applications, and services and solutions
either internally or through our network of partners.
2.12 Staff Augmentation:
The contractor shall provide a sufficient staff on an as needed basis to support County projects and
daily operational requirements.
WWT will provide sufficient staff on an as-needed basis either internally or through our partners.
Contractor Staffing Services – The complete portfolio of technology staffing services available by
Supplier. This contact does not take the place of the County’s Staffing contract, but serves to
supplement it. This staffing is for specific projects only.

SERIAL 16076-RFP
Contractor/Subcontractor/Supplier – The terms “Contractor” and “supplier” shall mean
Suppliers Corporation and its agents and subcontractors.
The Contractor shall at a minimum, propose personnel who have the required qualifications for the
specific task and are able to work with a minimum of onsite training or instruction.
2.12.1 Provision of Qualified Contractor Personnel
Contractor personnel shall be immediately productive, requiring minimal training and
orientation. In the event that extended training (over four (4) hours) is required, such as
for an extended project or for any particular skill set, the Contractor may be required to
provide their personnel additional training at the contractor’s expense.
WWT will comply.
2.12.2 Hours Of Work:
Unless expressly noted, contractor personnel shall be present during the County normal
working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Contractor may be
required to work on holidays or after normal working hours if determined by the County.
Refer to Exhibit 11 for a listing of County holidays.
WWT will comply.
2.12.3 Transportation And Parking:
Parking may or may not be provided and, if not it is the responsibility of the contractor.
WWT will comply.
2.12.4 Contractor Personnel Expenses:
Travel expenses shall be reimbursed in accordance with the County’s Travel Policy (See
Exhibit 3).
WWT will comply.
2.12.5 Contractor Single Point Of Contact:
Each Contractor shall designate a coordinator as a single, local point of contact (SPOC),
as well as a backup, that will be accessible during normal work hours 8:00 a.m. until 5:00
p.m. Monday through Friday, with the exception of the designated holidays to receive
staff augmentation requests, handle and assist in any and all inquiries regarding
scheduling, billing, status of orders, availability, contract pricing, contract compliance
requirements, reports, and problem solving. Contractor’s SPOC shall be available via a
toll free telephone number or email. The SPOC may have support staff that will serve as
account managers for different County Agencies, or designated multiple points of contact
in order to best provide service.
WWT will comply.
2.12.6 Contractor Requirements for Staff Augmentation Support:
2.12.6.1 Background Screening:
A background check will be a requirement for all temporary employees of
Contractor's staff providing services to the County. This option shall allow
the temporary employees access to areas within the County such as detention
facilities, court buildings, and other restricted areas. The cost of this
background check shall be incurred by the County.
Individual temporary employment candidates, based on position, may be
subject to various criminal checks, fingerprinting, and background checks
upon whose results the County may choose to base its decision to accept an

SERIAL 16076-RFP
individual for an assignment. The cost of this service shall be incurred by the
County.
WWT will comply.
2.12.6.2 Drug Testing:
Drug testing requirements will vary for individual Agencies throughout the
County. The County will identify if there is a drug test requirement at the
time the order is placed. The County will pay for these tests as pass-through
costs for temporary employees who are placed with the County. These tests
are normally conducted randomly, on a random number of temporary
employees, in safety-sensitive positions, and consist of a urine sample. Once
the temporary employee fails a drug test, the temporary employee will no
longer be eligible for temporary employment by any County. The
requirements of these tests are explained in Attachments B, C and D under
Screening Fees. Contractor to include pricing for these services as indicated.
The cost of this service shall be incurred by the County.
WWT will comply.
2.12.6.3 Driving
If driving is a requirement of a position, County Agencies will require a
DMV check. The cost of this service shall be incurred by the County.
WWT will comply.
2.12.6.4 Dress and Equipment:
Contractor employees shall dress appropriately and with the equipment
specified by the County as being required to perform work in the service
categories covered under this contract. The County requires most field
personnel to have safety shoes, at the contractor’s expense. The safety shoes
must meet American National Standards Institute (ANSI) and Occupational
Safety and Health Administration (OSHA) standards.
WWT will comply.
2.12.6.5 Communication Skills:
Unless otherwise requested, all contractor employees must be able to read,
write, speak and comprehend the English language in accordance with the
minimum requirements for the specific task.
WWT will comply.
2.12.6.6 Courtesy and Cordiality Towards All Others:
Contractor employees shall be respectful of all people with whom they
interact, including County employees and customers of the County. The
County reserves the right to direct the contractor to remove any contractor
employee that does not exhibit common courtesy and cordiality towards all
individuals.
WWT will comply.

SERIAL 16076-RFP
2.12.6.7 County’s Right Of Refusal:
The Contractor will be given between four (4) business hours and one (1)
business day to confirm their ability to meet the County’s staff augmentation
request. However, for “hard-to-fill” positions, the County may allow up to
five (5) business days for Contractor to confirm availability. In the event that
the Contractor is unable to fill the job request, the County may cancel the
request and place the request with another Contractor. The County reserves
the right to simultaneously give all Contractors an opportunity to fill all
“hard-to-fill” positions on a “first come” basis. In the event that all
Contractors are unable to fill the request, the County may fill the requirement
by soliciting pricing from other qualified sources.
WWT will comply.
The Contractor’s employees shall conform in all respects with regard to
physical, fire and security / safety regulations while on the County’s
premises. Contractor shall be responsible for obtaining and advising their
employees of all rules, regulations, policies, etc. from the County.
WWT will comply.
Contractor shall be responsible for the following:
2.12.6.8 Recruiting, hiring, administering any evaluations and/or disciplinary actions,
implementing any reassignments and/or terminations of contractor
employee(s) provided to the County by Contractor.
WWT will comply.
2.12.6.9 Maintaining a recruiting and hiring program that is in compliance with
applicable federal and state employment laws and their implementing rules
and regulations, including, but not limited to, Title VII of the Civil Rights
Act of 1964 (“Title VII”), the Americans With Disabilities Act (“ADA”), the
Age Discrimination in Employment Act (“ADEA”), the Fair Credit
Reporting Act (“FCRA”), and the Arizona Employment Protection Act
(“AEPA”).
WWT will comply.
2.12.6.10 Performing background screening on all Contractor employees working
under this contract for the County, to include screening of credentials,
licensure, personal history, qualifications, work history, and references, as
well as criminal background checks and fingerprinting as provided herein.
Contractor shall ensure that all contractor employees possess all
certifications and qualifications necessary to enable them to perform their
assignments.
WWT will comply.
2.12.6.11 Informing all contractor employees assigned work under this contract that
they are required to adhere to the policies and procedures of the County.
Contractor and/or its designee shall promptly notify the applicable County
agency of any threats of violence, harassment, discrimination or retaliation
involving a contractor employee.
WWT will comply.

SERIAL 16076-RFP
2.12.6.12 Informing contractor employees in writing that they are employed by
Contractor, not the County.
WWT will comply.
2.12.6.13 Notifying contractor employees in writing that the only benefits they will
receive will be from Contractor, and that they are not entitled to any benefits
from the County.
WWT will comply.
2.12.6.14 Informing contractor employees in writing that job-related illness/injury
reports are to be made to Contractor. Contractor and/or its designee shall
notify the applicable County agency within 24 hours of receipt of any such
reports.
WWT will comply.
2.12.6.15 Being solely responsible for, and holding County harmless from, all matters
regarding contractor employees including, but not limited to, all payroll and
payroll income tax withholding matters; payment of workers’ compensation
premiums; funding of appropriate fringe benefit programs; and taking
responsibility for and complying with (including offering coverage, if
required) the Affordable Care Act with respect to its employees.
WWT will comply.
2.12.6.16 Paying contractor employees in compliance with applicable wage and hour
laws including, but not limited to, the Fair Labor Standards Act (“FLSA”)
and Arizona Labor Code. Contractor shall maintain complete and accurate
records of all wages paid to contractor employees assigned to provide
services to County. Contractor shall be exclusively responsible for and will
comply with applicable law governing the reporting and payment of wages,
and payroll-related and unemployment taxes attributable to wages paid to
temporary employees assigned to provide services to County.
WWT will comply.
2.13 Removal Of Contractor Employee:
In the event any contractor employee fails to adhere to the County’s policies, directions or security
/ safety regulations, or are unable for any reason to perform the required duties, the County shall
notify the Contractor who shall replace the employee within two (2) working days (unless a lesser
time is directed) at no additional cost to the County (including, but not limited to, training time,
background checks, ID badges, drug testing, etc.).
When a contractor employee no longer works under this contract, the Contractor shall ensure that
their employee shall return all keys, ID badges, or other items provided by the County. If such
items are not returned to the County within five (5) working days the County shall send an invoice
to the Contractor for the replacement cost, including any costs associated with having to rekey or
implement other security measures resulting from the failure to return the County items. The
Contractor shall pay this invoice within fourteen (14) days.
WWT asserts that any contractor employee failing to adhere to the County’s directives will be
replaced within 5-10 business days. All keys, ID badges or other items will be returned within this
time frame as well.

SERIAL 16076-RFP
2.14 Contractor employee(s) Usage and Productivity Report:
Upon request the Contractor shall furnish the County a monthly report of contractor employee
usage and productivity report delineating the hours worked on given project and deliverables
produced. The format of the report shall be approved by the County.
WWT will comply.
2.15 Contractor must be able to service Maricopa County as a state and local government entity.
WWT will comply.
2.16 Contractor must have the resources to work with multiple Maricopa County entities at the same
time.
WWT will comply.
2.17 Throughout the life of this contract, the successful Contractor(s) will maintain expertise, resources
and capabilities to perform the following:
2.17.1 Provide commercial hardware, software, peripherals and accessories as ordered under the
task order.
WWT will comply.
2.17.2 Perform consulting, assessment, design, integration, installation, and managed Services
and Solutions at the task order level.
WWT will comply.
2.17.3 Perform a wide range of professional, technical support and engineering services and
solutions to support the mission and objectives of Maricopa County as authorized buyers
of this contract.
WWT will comply.
2.17.4 Provide maintenance support of the services and solutions.
WWT resells maintenance contracts of manufacturers that we represent and passes
through the terms and conditions of those contracts directly to our customers. As a value-
added reseller, WWT honors and supports all OEM warranties purchased by the
customer. Our practice is to assist our customers in engaging the product manufacturer
and associated support services to resolve any issues that may arise. Typically leveraging
OEM extended maintenance is the most cost effective means of meeting the requirements
of most of our customers.
2.17.5 Provide ancillary support (logistics support, etc.) relating to provisions of the Products
and Services listed in Introduction and Background, Section 2 and General Definition of
Products and Services.
WWT will comply.
2.17.6 Provide project management support for each deliverable under the contract.
WWT will comply.
2.17.7 Provide project-specific and overall contract performance reporting, as required.
WWT will comply.

SERIAL 16076-RFP
2.18 Customer Service:
Maricopa County is focused on customer service with a philosophy to provide all customers with
quality Products and Services in a manner that is courteous, responsive, accessible and seamless.
The Products and Services will be delivered with patience, understanding, goodwill, and with
primary regard being convenience and business needs of customer. The selected Contractor(s)
shall follow these guidelines in developing the proposed solution:
2.18.1 Accessible, courteous, responsive and seamless customer service is of the highest priority
for Maricopa County;
2.18.2 Accessible service means that citizens have easy access to the organization;
2.18.3 Seamless customer service means that the Contractors’ employees are skilled with right
aptitude, attitude, initiative, and talent. Also, that they provide accurate and easily
consumable information, have a good understanding of how to solve problems and make
decisions, and that they are trained and evaluated for their job performance;
Each year, WWT makes “100% Customer Satisfaction” one of our three main corporate
goals. We believe our excellent customer service is an important component separating
us from our competitors. Our highly educated technical staff, along with the individual
attention we give to our customers, has created a high level of customer satisfaction. In
addition, as governed by ISO 9000:2008, WWT issues and reviews customer surveys on
a pre-defined schedule. We also have an on-line portal for customer feedback, available
24x7. Once we've collected feedback from our customers, WWT employs a Continuous
Process Improvement (CPI) program designed to maximize our effectiveness in
implementing operational changes based on recognized needs. Using experienced
and PMI-certified Program Management professionals, WWT aligns resources by
program or contract in order to deliver the highest levels of customer service, product
knowledge and the best available pricing.
2.19 Financing Options:
2.19.1 Contractor should include any financing solutions and payment options available to
Maricopa County.
WWT offers a range of billing options including email and paper-mail. If orders are
received via EDI, WWT also offers billing via EDI.
WWT also offers competitive leasing options with reasonable end-of-lease terms and
conditions providing the flexibility to efficiently acquire, update and replace equipment.
These options enhance customer business value by bridging the gap between technology
requirements and fiscal planning. Other financing options include:
• Leasing
• Pay as you “Go and Grow”
• Try and Buy
• As a Service (Infrastructure, Demo Pool, etc.)
• Rental
• Title Transfer Program
2.19.2 Contractor shall provide submissions that allow the County to easily weigh procurement
options including financing, capital expenditures, and operational expenditures.
WWT complies. WWT offers a B2B punch out account center that allows customers to
order items and configurations directly from product catalogs. The capabilities include
access to product catalogs; product research and comparison; quoting and procurement;
and project collaboration, which allows customers to request a quote to send to WWT
Quoting System and engages customer’s dedicated Internal Sales Representative.

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WWT offers reporting and tracking functions that include delivery coordination,
inventory management and invoicing and financial settlement.
In reference to Maricopa County’s issued Addendum #1 (5.03.16), Section 5.6.11 —
WWT is unable to provide a full catalog of products; as we are a reseller, this would
constitute a recounting of all our OEM’s products. However, WWT would be happy to
demonstrate our eStore to Maricopa County, which offers this capability. Please contact
your account manager, Tom Hanson, to set up a meeting.
2.19.3 Contractor shall provide proposal for making co-terminuses support and maintenance
contracts.
WWT has a dedicated Cisco Services team of more than 40 people focused on Cisco
warranty and maintenance issues. This team consists of Cisco-certified service
professionals who receive ongoing monthly training on Cisco products and SMARTnet
coverage. The services delivered by this team are provided at no additional cost. WWT is
Cisco’s top U.S. partner in terms of the dollar value of SMARTnet coverage owned and
assets managed, tracked and reported upon.
The Cisco Services Team manages contracts by consolidating, co-terming end dates, as
well as tracking ongoing changes, deletions and additions on behalf of our customers.
Importantly, WWT recognizes that our customer’s value having a single point-of-contact
who is intimately familiar with their requirements. Our WWT Cisco Contracts
Administrators are experts in Cisco SMARTnet deliverables, tools and processes and are
available to assist with anything, including Cisco.com ID access or assisting with product
refresh of inventory by managing contract cancellations and tracking credits.
The Cisco Services Team will also facilitate quarterly reviews with our customer and the
WWT account management team to discuss upcoming events such as planned
decommissioning to ensure that cancellations and credits are made in a timely fashion.
WWT offers SMARTnet reporting hosted on secure extranet site/portal to view current
contracts and history throughout contract term. Updates regarding any aspect of
SMARTnet coverage are communicated on a daily basis with Cisco. In fact, WWT is one
of only two resellers who are directly integrated with Cisco.
COMET
WWT’s contract management tool, COMET, provides our customers with a web-based
interface that gives them visibility to their Cisco SMARTnet contracts. The customer can
search for information by various forms of data, such as serial number, contract number,
company name and customer PO number. You may also filter the results based upon your
specific needs, site location, service level, end of support items, etc. and then export your
information into excel reports. Customers can make change requests from within
COMET, which will alert your dedicated SMARTnet contract manager and who will
monitor the request for validation and completion. A demo of the tool can be provided for
more detailed information and functionality.
WWT also offers the following maintenance capabilities:
• SMARTnet Analysis (IBLM)
• Network Assessments
• Financial Modeling
• Bundling of AS / NOS / SMARTnet
• Delayed SMARTnet commencement to meet your financial and program needs
2.20 Reporting Requirements:
2.20.1 Monthly Reports: Upon request, the Contractor shall furnish monthly reports to
Maricopa County to include the following information:

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2.20.1.1 New product information;
2.20.1.2 Price sheets showing price decreases on discontinued Products;
2.20.1.3 Decreases on manufacturer’s prices on Products still being manufactured;
2.20.1.4 System upgrades;
2.20.1.5 Current pricing and Product lists;
2.20.1.6 Software upgrades; and
2.20.1.7 Special sales or promotions.
WWT will comply. The inside sales representative is responsible for assisting the
customer in product research, product configuration, pricing and availability. Acting as
the customer’s primary point of contact, the ISR will address issues and concerns as they
arise and provide easy and efficient access to information regarding WWT’s products,
services and pricing. WWT’s inside sales team stays current with the latest developments
in technology solutions and is capable of providing a wide range of customer support
services.
2.20.2 As reporting needs may change during the term of the Agreement, Maricopa County
reserve the right to request changes to the timing and content of the reports as well as
additional reports.
WWT will work with Maricopa County to ensure your reporting needs are met. We offer
the following management tools for customers:
• B2B Systems Integration
• eCommerce Platform for product ordering
• Order Tracking
• Online Reporting
• Procurement Workflow
• Asset Management System Integration
2.20.3 Quarterly Reports: Upon request, the Contractor shall furnish electronic quarterly
usage reports that provide relevant and concise information about purchases, projects,
and initiatives. Maricopa County reserves the right to request additional information, if
required, when reviewing such data.
WWT will comply with this request. WWT team members will meet with Maricopa
County on a quarterly basis to review projects, sales reports, service levels or other areas
of interest. In the quarterly business review, WWT furnishes a Business Value Report
containing detailed information relevant to the account. If further information is needed,
Maricopa County may request that information.
2.21 Support And Maintenance:
Upon request, each Contractor must provide a complete maintenance and support plan for
purchased products including emergency and non-emergency intervals, as well as periodic routine
schedules. Routine maintenance and associated costs must be quoted and shall include, but not be
limited to:
2.21.1 Error or defect correction;
2.21.2 Updates;
2.21.3 Telephone assistance; and
2.21.4 Service hours and response times.
WWT resells maintenance contracts of manufacturers that we represent and passes through the
terms and conditions of those contracts directly to our customers.
As a value-added reseller, WWT honors and supports all OEM warranties purchased by the
customer. Our practice is to assist our customers in engaging the product manufacturer and
associated support services to resolve any issues that may arise. Typically leveraging OEM
extended maintenance is the most cost effective means of meeting the requirements of most of our
customers.

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WWT always stands behinds the solutions we are selling to our customers in parallel with our
OEM partners. The OEMs stand behind their technologies, and WWT stands behinds the
consumption methods and agreed upon SLAs. A key component of the inception of the
relationship is to map out the engagement and escalation process. Our dedicated vendor alliance
teams are able to drive significant cost out of our customer’s support models through our
involvement in the management of maintenance programs.
WWT will work with the County to deliver any other maintenance that you require.
2.22 Representations And Warranties:
The Contractor represents warrants and covenants that:
2.22.1 The Products and Services shall satisfy all requirements set forth in the
Agreement;
2.22.2 Neither the Products and Services nor any software or hardware provided by the
Contractor under the Agreement will infringe or misappropriate any patent, copyright,
trademark or trade secret rights of any third party;
2.22.3 The Contractor has taken and will continue to take commercially reasonable precautions
sufficient to ensure that it will not be prevented from performing all or part of its
obligations under the Agreement by virtue of interruptions in the computer systems used
by the Contractor;
2.22.4 All software and documentation provided by the Contractor or its subcontractors will
have sufficient information and capabilities to enable the County to permit the public
inspection and examination and to provide electronic copies of public records stored,
manipulated or retrieved by the Products; and
2.22.5 All software and documentation provided by the Contractor or its subcontractors will
have sufficient information to enable the County to create an index containing the
following information without extraordinary commitments of staff or resources:
2.22.5.1 Annotated list of data fields: name, description, and restricted field indicator;
2.22.5.2 Description of the format or record layout;
2.22.5.3 Frequency with which related database(s) is updated;
2.22.5.4 Description of each form in which database(s) can be copied or reproduced;
2.22.5.5 Title of database(s);
2.22.5.6 Owner of the data;
2.22.5.7 Narrative description of the database(s); and
2.22.5.8 Purpose of the database(s).
The Contractor agrees that the information set forth in this section constitutes a public record and
may be disclosed without the Contractors’ consent. All products and work shall also meet
acceptance per section 3.4.
WWT is not the manufacturer of the products. WWT will pass through any warranties provided by
the OEM to the County. WWT can’t extend additional warranties to the products beyond what the
OEM provides.
WWT can agree to the warranties around WWT-provided services.
2.23 Performance Objectives And Penalties (Shall Be Incorporated In A Service Level
Agreement):
2.23.1 On major projects, as defined by Maricopa County, Contractor must be able to
demonstrate results of financial investments or provide remediation agreed upon in scope
of work.

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2.23.2 Major projects will require a Service Level agreement that outlines the requirements of
demonstrating results via specific measurements and that outlines financial penalties for
non-compliance.
On a project-by-project basis, WWT will come to a mutually agreed upon SLA with Maricopa
County.
2.24 TASK ORDER AWARD:
This contract will be awarded to multiple vendors. All County requirements for IT technology and
services estimated to exceed $150,000.00 in total cost shall be competed among all awardees for
the products and services in Paragraphs 2.2 through 2.14 and awarded as a Task Order. The
County may compete IT technology and service requirements estimated to be less than
$150,000.00 in total cost but is not required to do so. The selection criteria for each Task Order
shall be determined at the time it is issued:
Acknowledged.
3.0 PROCUREMENT REQUIREMENTS:
3.1 DELIVERY:
It shall be the Contractor’s responsibility to meet the proposed delivery requirements. Maricopa
County reserves the right to obtain services on the open market in the event the Contractor fails to
make delivery and any price differential will be charged against the Contractor.
WWT will comply.
3.2 SHIPPING TERMS:
Bid price(s) and terms shall be F.O.B. Destination at Phoenix, Arizona 85003.
WWT will comply.
3.3 OPERATING MANUALS:
Upon delivery, Contractor shall provide comprehensive operational manuals, service manuals and
schematic diagrams, if required by the Using Agency.
WWT will comply.
3.4 ACCEPTANCE:
For the County’s Initial purchase of each Equipment and Software product the Licensor
(contractor) shall provide an acceptance test period (the “Test Period “) that commences upon
Installation. Installation shall be defined as: a.) the Equipment, if any, is mounted; b.) the Software
is installed on the server(s) and/or personal computer(s); and c.) implementation team training, if
any, is complete. During the Test Period, Customer shall determine whether the Equipment and
Software meet the Licensor (contractor/) published electronic documentation, (“Specifications”).
The Test Period shall be for 90 days. If Customer has not given Licensor (contractor/) a written
deficiency statement specifying how the Equipment or Software fails to meet the Specification
(“Deficiency Statement’) within the Test Period, the Equipment and Software shall be deemed
accepted. If Customer provides a Deficiency Statement within the Test Period, Licensor shall have
30 days to correct the deficiency, and the Customer shall have an additional 60 days to evaluate
the Equipment and Software. If the Equipment or Software does not meet the Specifications at the
end of the second 60 day period, the County may terminate this Contract. Upon any such
termination, Contractor shall, at Contractor’s cost, remove all equipment and software from
County premises and equipment. Customer shall return all Equipment and Software to Licensor,
and Licensor shall refund any monies paid by Customer to Licensor therefore (are we saying we

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get a complete refund of any monies paid to date?). Upon completion of these terms, neither party
shall then have any further liability to the other for the products that were the subject of the
Acceptance Test.
WWT will comply.
3.5 INFRINGEMENT DEFENSE INDEMNIFICATION
3.5.1 Defense and Indemnity: Contractor shall defend, Participate and Share in the Cost, as
defined below, in the full defense of the County against any Claim, as defined below, and
will indemnify and hold harmless the County as provided for in this Section for any
judgments, settlements and court awarded attorney’s fees resulting from a Claim where
the claimant is adjudged the successful party in the Claim. Contractor’s obligations under
this Section are conditioned on the following: (i) County promptly notifies Contractor of
the Claim in writing upon made aware of the Claim; (ii) County gives Contractor lead
authority and County being control of the defense and (if applicable) settlement of the
Claim, provided that County’s legal counsel may participate in such defense and
settlement, at County’s expense, and (iii) County provides all information and assistance
reasonably requested by Contractor to handle the defense or settlement of the Claim. For
purposes of this Section, “Claim” means any cause of action in a third party action, suit
or proceeding against County alleging that CONTRACTOR software, or its upgrades,
modifications, or revisions, as of its delivery date under this Agreement, infringes a valid
U.S. patent, copyright or trademark. For the purposes of this section, “Participate and
Share in the Costs” means Contractor will assist the County in the defense of the claim,
to the extent agreed to by the parties, except that Contractor shall be solely responsible
for any and all costs adjudged in a successful Claim against the County.
3.5.2 Remedial Measures: If software becomes, or Contractor reasonably believes use of
software may become, the subject of a Claim, Contractor may, at its own expense and
option: (i) procure for County the right to continue use of the Product; (ii) replace or
modify the software; or to the extent that neither (i) nor (ii) are deemed commercially
practicable, (iii) refund to County a pro-rated portion of the applicable fees for software
based on a linear depreciation monthly over 10 year useful life, in which case County will
cease all use of software and return it to Contractor.
3.5.2.1 Exceptions: Contractor will have no defense or indemnity obligation for any
Claim based on: (i) modifications by someone other than Contractor; (ii)
software has been modified by Contractor in accordance with County-
provided specifications or instructions; (iii) use or combination by the County
of software with Third Party Products, open source or freeware technology;
(iv) Third Party Products, open source or freeware technology; (v) a product
that is used or located by County in a country other than the country in which
or for which it was supplied by Contractor; (vi) possession or use of a product
after Contractor has informed County of modifications or changes required
to avoid such Claim and offered to implement those modifications or changes,
if such Claim would have been avoided by implementation of Contractor's
suggestions and to the extent County did not provide Contractor with a
reasonable opportunity to implement Contractor's suggestions; or (vii) the
amount of revenue or profits earned or other value obtained by the use of
Products, or the amount of use of the Products. “Third Party Products” means
any products made by a party other than Contractor, and may include, without
limitation, products ordered by County from third parties. However,
components of Contractor-branded Products are not Third Party Products if
they are both: (i) embedded in Third Party Products (i.e., not recognizable as
standalone items); and (ii) not identified as separate items on Contractor’s
price list, quotes, order specifications forms or Documentation.
3.5.3 The foregoing states Contractor’s entire liability, and County’s sole and exclusive remedy
except as provided at law or equity, with respect to any infringement or misappropriate of
any intellectual property rights of another party.

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WWT will comply.
3.6 TRAINING:
The Contractor shall provide a minimum of (TBD BY PROJECT) (hours or days) to completely
train County personnel in the use and care of the equipment. All training to take place on-site at
Maricopa County.
WWT will comply. Training will be determined on a project-by-project basis.
3.7 WARRANTY:
3.7.1 All items furnished under this Contract shall conform to the requirements of this Contract
and shall be free from defects in design, materials and workmanship.
3.7.2 The warranty period for workmanship and materials shall be for an initial period of
twelve (12) months and commence upon acceptance by County.
3.7.2.1 The Contractor shall indicate on the Price Sheet the duration of the warranty
and any applicable limitations or conditions which may apply.
3.7.2.2 The Contractor agrees that he will, at his own expense, provide all labor and
parts required to remove, repair or replace, and reinstall any such defective
workmanship and/or materials which becomes or is found to be defective
during the term of this warranty. The Contractor shall guarantee the
equipment to be supplied complies with all applicable regulations.
WWT is not the manufacturer of the products. WWT will pass through any warranties provided by
the OEM to the County. WWT can’t extend additional warranties to the products beyond what the
OEM provides.
3.8 FACTORY AUTHORIZED SERVICE AVAILABILITY:
The Contractor shall have and maintain a local factory authorized service facility within the
Phoenix, Arizona metropolitan area. The facility shall be capable of supplying and installing
component parts, troubleshooting, repairing and maintaining the material(s). Minimum service
hours shall be from 8:00 A.M. through 5:00 P.M., Arizona Time, Monday through Friday.
WWT does not maintain a local factory authorized service facility. We believe that is it is more
cost effective for Maricopa County and other clients to purchase onsite service warranties for
computer and printing equipment to provide for end-user location visits for repair. In our
experience, this is more cost effective and less disruptive to end users and ensures shorter
downtime. We can supplement this with on-site or traveling staff who can perform maintenance
tasks (for example, on printers); in addition, we can cross ship spare computers overnight to end
users to do a swap out of equipment when parts are not available or remote diagnostics are not
conclusive as to what parts are defective. We successfully provide for many large clients similar
services based out of our St. Louis ITC’s Reverse Logistic Facilities.
3.9 USAGE REPORT:
The Contractor shall furnish the County a usage report upon request delineating the acquisition
activity governed by the Contract. The format of the report shall be approved by the County.
WWT will comply.
3.10 Background Check:

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Bidders/proposers need to aware that there may be multiple background checks (Sheriff’s Office,
County Attorney's Office, Courts as well as Maricopa County general government) to determine if
the respondent is acceptable to do business with the County. This applies to (but is not limited to)
the company, sub-contractors and employees and the failure to pass these checks shall deem the
respondent non-responsible.
Acknowledged.

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EXHIBIT C
OFFICE OF PROCUREMENT SERVICES CONTRACTOR TRAVEL AND PER DIEM POLICY
1.0 All contract-related travel plans and arrangements shall be prior-approved by the County Contract
Administrator.
2.0 Lodging, per diem and incidental expenses incurred in performance of Maricopa County/Special District
(County) contracts shall be reimbursed based on current U.S. General Services Administration (GSA)
domestic per diem rates for Phoenix, Arizona. Contractors must access the following internet site to
determine rates (no exceptions): www.gsa.gov
2.1 Additional incidental expenses (i.e., telephone, fax, internet and copying charges) shall not be
reimbursed. They should be included in the contractor’s hourly rate as an overhead charge.
2.2 The County will not (under no circumstances) reimburse for Contractor guest lodging, per diem or
incidentals.
3.0 Commercial air travel shall be reimbursed as follows:
3.1 Coach airfare will be reimbursed by the County. Business class airfare may be allowed only when
preapproved in writing by the County Contract Administrator as a result of the business need of
the County when there is no lower fare available.
3.2 The lowest direct flight airfare rate from the Contractors assigned duty post (pre-defined at the
time of contract signing) will be reimbursed. Under no circumstances will the County reimburse
for airfares related to transportation to or from an alternate site.
3.3 The County will not (under no circumstances) reimburse for Contractor guest commercial air
travel.
4.0 Rental vehicles may only be used if such use would result in an overall reduction in the total cost of the
trip, not for the personal convenience of the traveler. Multiple vehicles for the same set of travelers for the
same travel period will not be permitted without prior written approval by the County Contract
Administrator.
4.1 Purchase of comprehensive and collision liability insurance shall be at the expense of the
contractor. The County will not reimburse contractor if the contractor chooses to purchase these
coverage.
4.2 Rental vehicles are restricted to sub-compact, compact or mid-size sedans unless a larger vehicle
is necessary for cost efficiency due to the number of travelers. (NOTE: contractors shall obtain
pre-approval in writing from the County Contract Administrator prior to rental of a larger vehicle.)
4.3 County will reimburse for parking expenses if free, public parking is not available within a
reasonable distance of the place of County business. All opportunities must be exhausted prior to
securing parking that incurs costs for the County. Opportunities to be reviewed are the DASH;
shuttles, etc. that can transport the contractor to and from County buildings with minimal costs.
4.4 County will reimburse for the lowest rate, long-term uncovered (e.g. covered or enclosed parking
will not be reimbursed) airport parking only if it is less expensive than shuttle service to and from
the airport.
4.5 The County will not (under no circumstances) reimburse the Contractor for guest vehicle rental(s)
or other any transportation costs.
5.0 Contractor is responsible for all costs not directly related to the travel except those that have been pre-
approved by the County Contract Administrator. These costs include (but not limited to) the following: in-
room movies, valet service, valet parking, laundry service, costs associated with storing luggage at a hotel,

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fuel costs associated with non-County activities, tips that exceed the per diem allowance, health club fees,
and entertainment costs. Claims for unauthorized travel expenses will not be honored and are not
reimbursable.
6.0 Travel and per diem expenses shall be capped at 15% of project price unless otherwise specified in
individual contracts.
7.0 Contractor shall provide, (upon request) with their invoice(s), copies of receipts supporting travel and per
diem expenses, and if applicable with a copy of the written consent issued by the Contract Administrator.
No travel and per diem expenses shall be paid by County without copies of the written consent as described
in this policy and copies of all receipts.