15059-CONTRACT.PDF

CONTRACT PURSUANT TO RFP
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This Contract is entered into this 6"h day of April, 2016 by and between Maricopa County ("County" or "Customer"),
a political subdivision of the State of Arizona, and Icon Enterprises, dba Civic Plus, a Kansas corporation
("Contractor" or "CivicPlus") for the purchase of website development, hosting support and professional services.
1.0 CONTRACT TERM:
This Contract is for a term of five (5) years, beginning on the 6th day of April, 2016 and ending the
5th day of April, 2021.
1.2 The County may, at its option and with the agreement of the Contractor, renew the term of this
Contract for additional terms up to a maximum of five (5) years, (or at the County's sole
discretion, extend the contract on a month-to-month basis for a maximum of six (6) months after
expiration). The County shall notify the Contractor in writing of its intent to extend the Contract
term at least sixty (60) calendar days prior to the expiration of the original contract term or any
additional term thereafter.
2.0 FEE ADJUSTMENTS:
2.1 Any request for a fee adjustment must be submitted sixty (60) days prior to the current Contract
expiration date. Requests for adjustment in cost of labor and/or materials must be supported by
appropriate documentation. If County agrees to the adjusted fee, County shall issue written
approval of the change. The reasonableness of the request will be determined by comparing the
request with the Consumer Price Index-All Urban Consumers for the West Urban Area or 3%
whichever is greater.
3.0 PAYMENTS:
3,1 As consideration for performance of the duties described herein, County shall pay Contractor the
sum(s) stated in exhibit "A, A-1."
3.2 Payment shall be made upon the County's receipt of a properly completed invoice.
3.3 INVOICES:
3.11 The Contractor shall submit one (I) legible copy of their detailed invoice before
payment(s) can be made. Incomplete invoices will not be processed. At a minimum, the
invoice must provide the following information:
Company name, address and contact
County bill-to name and contact information
Contract Serial Number or
County purchase order number
invoice number and date
Payment terms

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Date of service or delivery
Quantity (number of days or weeks)
Contract Item number(s)
Description of Purchase (product or services)
Pricing per unit of purchase
Freight (if applicable)
Extended price
Mileage w/rate (if applicable)
Arrival and completion time (if applicable)
Total Amount Due
3.3.2 Problems regarding billing or invoicing shall be directed to the using agency as listed on
the Purchase Order.
133 Payment shall be made to the Contractor by Accounts Payable through the Maricopa
County Vendor Express Payment Program. This is an Electronic Funds Transfer (EFT)
process. After Contract Award the Contractor shall complete the Vendor Registration
Form located on the County Department of Finance Vendor Registration Web Site
(http://www.maricopa.gov/Finance/Vendors.aspx).
33,4 Discounts offered in the contract shall be calculated based on the date a properly
completed invoice is received by the County (ROI).
33.5 EFT payments to the routing and account numbers designated by the Contractor will
include the details on the specific invoices that the payment covers. The Contractor is
required to discuss remittance delivery capabilities with their designated financial
institution for access to those details.
13.6 The Contractor shall have all rights and remedies available for payment default as set
forth in Arizona Revised Statutes §35-342 and 11-622.
3.4 APPLICABLE TAXES:
3.4.1 Payment of Taxes: The Contractor shall pay all applicable taxes. With respect to any
installation labor on items that are not attached to real property performed by Contractor
under the terms of this Contract, the installation labor cost and the gross receipts for
materials provided shall be listed separately on the Contractor's invoices.
3.4.2 State and Local Transaction Privilez .c. Taxes: Maricopa County is subject to all
applicable state and local transaction privilege taxes. To the extent any state and local
transaction privilege taxes apply to sales made under the terms of this contract_it is the
responsibility of the seller to collect and remit all applicable taxes to the proper taxing
jurisdiction of authority.
3,4.3 Tax Indemnification; Contractor and all subcontractors shall pay all Federal, state, and
local taxes applicable to its operation and any persons employed by the Contractor.
Contractor shall, and require all subcontractors to hold Maricopa County harmless from
any responsibility for taxes, damages and interest, if applicable, contributions required
under Federal, and/or state and local laws and regulations and any other costs including
transaction privilege taxes, unemployment compensation insurance, Social Security and
Worker's Compensation.
3.5 TAX: (SERVICES)
No tax shall be levied against labor. It is the responsibility of the Contractor to determine any and
all taxes and include the same in proposal price.

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3.6 STRATEGIC ALLIANCE for VOLUME EXPENDITURES (SAVE)!
3,6.1 The County is a member of the SAVE cooperative purchasing group. SAVE includes the
State of Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified
school districts. Under the SAVE Cooperative Purchasing Agreement, and with the
concurrence of the successful Respondent under this solicitation, a member of SAVE
may access a contract resulting from a solicitation issued by the County. If you do not
want to grant such access to a member of SAVE, please so state in your proposal. In the
absence of a statement to the contrary, the County will assume that you do wish to grant
access to any contract that may result from this Request for Proposal.
3.7 INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPA's)
3.7.1 County currently holds ICPA's with numerous governmental entities throughout the State
of Arizona. These agreements allow those entities, with the approval of the Contractor,
to purchase their requirements under the tenns and conditions of the County Contract.
Please indicate on Attachment A, your acceptance or rejection regarding such
participation of other governmental entities. Your response will not be considered as an
evaluation factor in awarding a contract
4.0 AVAILABILITY OF FUNDS:
4,1 The provisions of this Contract relating to payment for services shall become effective when funds
assigned for the purpose of compensating the Contractor as herein provided are actually available
to County for disbursement. The County shall be the sole judge and authority in determining the
availability of funds under this Contract. County shall keep the Contractor fully informed as to the
availability of funds.
4.2 If any action is taken by any state agency, Federal department or any other agency or
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in connection
with, this Contract, County may amend, suspend, decrease, or terminate its obligations under, or in
connection with, this Contract. In the event of termination, County shall be liable for payment
only for services rendered prior to the effective date of the termination, provided that such services
are performed in accordance with the provisions of this Contract. County shall give written notice
of the effective date of any suspension, amendment, or termination under this Section, at least ten
(10) days in advance.
5.0 DUTIES:
5.1 The Contractor shall perform all duties stated in Exhibit "B-.1", or as otherwise directed in writing
by the Procurement Officer.
5.2 During the Contract term, County may provide Contractor's personnel with adequate workspace
for consultants and such other related facilities as may be required by Contractor to carry out its
contractual obligations.
6.0 TERMS and CONDITIONS:
6.1 INDEMNIFICATION:
To the fullest extent permitted by law, and to the extent that claims, damages, losses or expenses
are not covered and paid by insurance purchased by the Contractor, the Contractor shall defend
indemnify and hold harmless the County (as Owner), its agents, representatives, agents, officers,
directors, officials, and employees from and against all claims, damages, losses, and expenses
(including, but not limited to attorneys' fees, court costs, expert witness fees, and the costs and
attorneys' fees for appellate proceedings) arising out of, or alleged to have resulted from the
negligent acts, errors, omissions, or mistakes relating to the performance of thisContract.
Contractor's duty to defend, indemnify, and hold harmless the County, its agents, representatives,

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agents, officers, directors, officials, and employees shall arise in connection with any claim,
damage, loss, or expense that is attributable to bodily injury, sickness, disease, death or injury to,
impairment of, or destruction of tangible property, including loss of use resulting there from,
caused by negligent acts, errors, omissions, or mistakes in the performance of this Contract, but
only to the extent caused by the negligent acts or omissions of the Contractor, a subcontractor, any
one directly or indirectly employed by them, or anyone for whose acts they may be liable,
regardless of whether or not such claim, damage, loss, or expense is caused in part by a party
indemnified hereunder.
The amount and type of insurance coverage requirements set forth herein will in no way be
construed as limiting the scope of the indemnity in this paragraph,
The scope of this indemnification does not extend to the sole negligence or willful misconduct of
County or its agents, representatives, officers, directors, officials or employees,
6.2 INSURANCE:
6.2.1 Contractor, at Contractor's own expense, shall purchase and maintain the herein
stipulated minimum insurance from a company or companies duly licensed by the State
of Arizona and possessing a current A.M. Best, Inc, rating of B-h-h. In lieu of State of
Arizona licensing, the stipulated insurance may be purchased from a company or
companies, which are authorized to do business in the State of Arizona, provided that
said insurance companies meet the approval of County. The form of any insurance
policies and forms must be acceptable to County.
6.2.2 All insurance required herein shall be maintained in full force and effect until all work or
service required to be performed under the terms of the Contract is satisfactorily
completed and formally accepted. Failure to do so may, at the sole discretion of County,
constitute a material breach of this Contract,
6.2.3 Contractor's insurance shall be primary insurance as respects County, and any insurance
or self-insurance maintained by County shall not contribute to it.
6,2.4 Any failure to comply with the claim reporting provisions of the insurance policies or any
breach of ark insurance policy warranty shall not affect the County's right to coverage
afforded under the insurance policies.
6,2,5 The insurance policies may provide coverage that contains deductibles or self-insured
retentions. Such deductible and/or self-insured retentions shall not be applicable with
respect to the coverage provided to County under such policies. Contractor shall be solely
responsible for the deductible and/or self-insured retention and County, at its option, may
require Contractor to secure payment of such deductibles or self-insured retentions by a
surety bond or an irrevocable and unconditional letter of credit.
6.2.6 The insurance policies required by this Contract, except Workers' Compensation and
Errors and Omissions, shall name County, its agents, representatives, officers, directors,
officials and employees as Additional Insureds,
6.2.7 The policies required hereunder, except Workers' Compensation and Errors and
Omissions, shall contain a waiver of transfer of rights of recovery (subrogation) against
County, its agents, representatives, officers, directors, officials and employees for any
claims arising out of Contractor's work or service.
6.2.8 Commercial General Liability.
Commercial General Liability insurance and, if necessary, Commercial Umbrella
insurance with a limit of not less than $2,000,000 for each occurrence, $4,000,000
Products/Completed Operations Aggregate, and $4,000,000 General Aggregate Limit.
The policy shall include coverage for premises liability, bodily injury, broad form

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property damage, personal injury, products and completed operations and blanket
contractual coverage, and shall not contain any provisions which would serve to limit
third party action over claims. There shall be no endorsement or modifications of the
COL limiting the scope of coverage for liability arising from explosion, collapse, or
underground property damage.
6.2.9 Automobile Liability.
Commercial/Business Automobile Liability insurance and, if necessary, Commercial
Umbrella insurance with a combined single limit for bodily injury and property damage
of not less than $1,000,000 each occurrence with respect to any of the Contractor's
owned, hired, and non-owned vehicles assigned to or used in performance of the
Contractor's work or services or use or maintenance of the Premises under this Contract.
6.2.10 Workers' Compensation.
Workers' Compensation insurance to cover obligations imposed by federal and state
statutes having jurisdiction of Contractor's employees engaged in the performance of the
work or services under this Contract; and Employer's Liability insurance of not less than
$1,000,000 for each accident, $1,000,000 disease for each employee, and $1,000,000
disease policy limit.
Contractor, its contractors and its subcontractors waive all rights against Contract and its
agents, officers, directors and employees for recovery of damages to the extent these
damages are covered by the Workers' Compensation and Employer's Liability or
commercial umbrella liability insurance obtained by Contractor, its contractors and its
subcontractors pursuant to this Contract.
6.2.11 Cyber — If a vendor is "getting into" County computer systems
Policy Limit:
6.2.11.1 The policy shall be issued with minimum limits of$ 100,000.
6.2.11.2 The policy shall include coverage for all directors, officers, agents and
employees of the Contractor.
6,2.11.1 The policy shall include coverage for third party fidelity.
6.2.11 A The policy shall include coverage for theft.
6.2.11.5 The policy shall contain no requirement for arrest and conviction.
6.2. 1.6 The policy shall cover loss outside the premises of the Named Insured.
6,2.11.7 The policy shall endorse (Blanket Endorsements are not acceptable) the
Department as Loss Payee as our interest may appear.
6.2.12 Certificates of Insurance.
6.2.12.1 Prior to Contract AWARD, Contractor shall furnish the County with valid and
complete certificates of insurance, or formal endorsements as required by the
Contract in the form provided by the County, issued by Contractor's
insurer(s), as evidence that policies providing the required coverage,
conditions and limits required by this Contract are in full force and effect.
Such certificates shall identify this contract number and title,
6.2.12.2 In the event any insurance policy (ies) required by this contract is (are) written
on a "claims made" basis, coverage shall extend for two years past completion
and acceptance of Contractor's work or services and as evidenced by annual
Certificates of Insurance.
6.2.12.3 If a policy does expire during the life of the Contract, a renewal certificate
must be sent to County fifteen (15) days prior to the expiration date.

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6.2.13 Cancellation and Expiration Notice.
Insurance required herein shall not be permitted to expire, be canceled, or materially
changed without thirty (30) days prior written notice to the County.
6.3 FORCE MAJEURE;
6.3.1 Neither party shall be liable for failure of performance, nor incur any liability to the other
party on account of any loss or damage resulting from any delay or failure to perform all
or any part of this Contract if such delay or failure is caused by events, occurrences, or
causes beyond the reasonable control and without negligence of the parties. Such events,
occurrences, or causes will include Acts of God/Nature (including fire, flood, earthquake,
storm, hurricane or other natural disaster), war, invasion, act of foreign enemies,
hostilities (whether war is declared or not), civil war, riots, rebellion, revolution,
insurrection, military or usurped power or confiscation, terrorist activities,
nationalization, government sanction, lockout, blockage, embargo, labor dispute, strike,
interruption or failure of electricity or telecommunication service.
6.3.2 Each party, as applicable, shall give the other party notice of its inability to perform and
particulars in reasonable detail of the cause of the inability. Each party must use best
efforts to remedy the situation and remove, as soon as practicable, the cause of its
inability to perform Or Comply.
6.3.3 The party asserting Farce Majeure as a cause for non-performance shall have the burden
of proving that reasonable steps were taken to minimize delay or damages caused by
foreseeable events, that all non-excused obligations were substantially fulfilled, and that
the other party was timely notified of the likelihood Or actual occurrence which would
justify such an assertion, so that other prudent precautions could be contemplated.
6.3.4 The County shall reserve the right to terminate this Contract and/or any applicable order
or contract release purchase order upon non-performance by Contractor, The County
shall reserve the right to extend the Contract and time for performance at its discretion.
6.4 WARRANTY OF SERVICES:
6.4,1 The Contractor warrants that all services provided hereunder will conform to the
requirements of the Contract, including all descriptions, specifications and attachments
made a part of this Contract. County's acceptance of services or goods provided by the
Contractor shall not relieve the Contractor from its obligations under this warranty,
6.4.2 In addition to its other remedies, County may, at the Contractor's expense, require prompt
correction of any services failing to meet the Contractor's warranty herein. Services
corrected by the Contractor shall be subject to all the provisions of this Contract in the
manner and to the same extent as services originally furnished hereunder,
6.5 INSPECTION OF SERVICES:
6.5.1 The Contractor shall provide and maintain an inspection system acceptable to County
covering the services under this Contract. Complete records of all inspection work
performed by the Contractor shall be maintained and made available to County during
contract performance and for as long afterwards as the Contract requires.
6.5.2 County has the right to inspect and test all services called for by the Contract, to the
extent practicable at all times and places during the term of the Contract. County shall
perform inspections and tests in a manner that will not unduly delay the work,
6,5,3 If any of the services do not conform to Contract requirements, County may require the
Contractor to perform the services again in conformity with Contract requirements, at no
cost to the County. When the defects in services cannot be corrected by re-performance,
County may:

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6.5.3.1 Require the Contractor to take necessary action to ensure that future
performance conforms to Contract requirements; and
6.5.3.2 Reduce the Contract price to reflect the reduced value of the services performed_
6.5.4 If the Contractor fails to promptly perform the services again or to take the necessary
action to ensure future performance in conformity with Contract requirements. County
may:
6.5.4.1 By Contract or otherwise, perform the services and charge to the Contractor,
through direct billing or through payment reduction, any cost incurred by
County that is directly related to the performance of such service; or
6,5.4.2 Terminate the Contract for default.
6_6 REQUIREMENTS CONTRACT:
6.6.1 Contractors signify their understanding and agreement by signing a bid submittal, that the
Contract resulting from the bid is a requirements contract. However, the Contract does
not guarantee any minimum or maximum number of purchases will be made. It only
indicates that if purchases are made for the materials or services contained in the
Contract, they will be purchased from the Contractor awarded that item if the Contractor
can meet all the delivery requirements of the County. Orders will only be placed when
the County identifies a need and proper authorization and documentation have been
approved.
6.6.2 County reserves the right to cancel Purchase Orders within a reasonable period of time
after issuance. Should a Purchase Order be canceled, the County agrees to reimburse the
Contractor for actual and documentable costs incurred by the Contractor in response to
the Purchase Order. The County will not reimburse the Contractor for any costs incurred
after receipt of County notice of cancellation, or for lost profits, shipment of productprior
to issuance of Purchase Order, etc.
6.6.3 Contractors agree to accept verbal notification of cancellation of Purchase Orders from
the County Procurement Officer with written notification to follow. By submitting a bid
in response to this Invitation for Bids, the Contractor specifically acknowledges to be
bound by this cancellation policy.
6.7 SUSPENSION OF WORK:
The Procurement Officer may order the Contractor, in writing, to suspend, delay, or interrupt all or
any part of the work of this contract for the period of time that the Procurement Officer determines
appropriate for the convenience of the County. No adjustment shall be made under this clause for
any suspension, delay, or interruption to the extent that performance would have been so
suspended, delayed, or interrupted by any other cause, including the fault or negligence of the
Contractor. No request for adjustment under this clause shall be granted unless the claim, in an
amount stated, is asserted in writing as soon as practicable after the termination of the suspension,
delay, or interruption, but not later than the date of final payment under the contract,
6.8 STOP WORK ORDER:
The Procurement Officer may, at any time, by written order to the Contractor, require the
Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days
after the order is delivered to the Contractor, and for any further period to which the parties may
agree. The order shall be specifically identified as a stop work order issued under this clause_
Upon receipt of the order, the Contractor shall immediately comply with its terms and take all
reasonable steps to minimize the incurrence of costs allocable to the work covered by the order
during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to

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the Contractor, or within any extension of that period to which the parties shall have agreed, the
Procurement Officer shall either-
6.81 Cancel the stop-work order; or
6.8.2 Terminate the work covered by the order as provided in the Default, or the Termination
for Convenience of the County, clause of this contract.
6.8.3 The Procurement Officer may make an equitable adjustment in the delivery schedule
and/or contract price, or otherwise, and the contract shall be modified, in writing,
accordingly, if the Contractor demonstrates that the stop work order resulted in an
increase in costs to the Contractor.
6.9 UNCONDITIONAL TERMINATION FOR CONVENIENCE:
Maricopa County may terminate the resultant Contract for convenience by providing sixty (60)
calendar days advance notice to the Contractor.
6.10 TERMINATION FOR DEFAULT:
The County may, by written notice of default to the Contractor, terminate this contract in whole or
in part if the Contractor fails to:
6.10.1 Deliver the supplies or to perform the services within the time specified in this contract or
any extension;
6.10.2 Make progress, so as to endanger performance of this contract; or
6.10.3 Perform any of the other provisions of this contract.
6.10.4 The County's right to terminate this contract under these subparagraph may be exercised
if the Contractor does not cure such failure within 10 days (or more if authorized in
writing by the County) after receipt of the notice from the Procurement Officer
specifying the failure.
611 STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST;
Notice is given that pursuant to A.R.S. § 38-511 the County may cancel any Contract without
penalty or further obligation within three years after execution of the contract, if any person
significantly involved in initiating, negotiating, securing, drafting or creating the contract on
behalf of the County is at any time while the Contract or any extension of the Contract is in effect,
an employee or agent of any other party to the Contract in any capacity or consultant to any other
party of the Contract with respect to the subject matter of the Contract. Additionally, pursuant to
A.R.S § 38-511 the County may recoup any fee or commission paid or due to any person
significantly involved in initiating, negotiating, securing, drafting or creating the contract on
behalf of the County from any other party to the contract arising as the result of the Contract.
6.12 CONTRACTOR LICENSE REQUIREMENT:
6.12.1 The Respondent shall procure all permits. insurance, licenses and pay the charges and
fees necessary and incidental to the lawful conduct of his/her business, and as necessary
complete any required certification requirements, required by any and all governmental
or non-governmental entities as mandated to maintain compliance with and in good
standing for all permits and/or licenses. The Respondent shall keep fully informed of
existing and future trade or industry requirements, Federal, State and Local laws,
ordinances, and regulations which in any manner affect the fulfillment of a Contract and
shall comply with the same. Contractor shall immediately notify both Office of
Procurement Services and the using agency of any and all changes concerning permits,
insurance or licenses.

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6.12.2 Respondents furnishing finished products, materials or articles of merchandise that will
require installation or attachment as part of the Contract, shall possess any licenses
required. A Respondent is not relieved of its obligation to possess the required licenses
by subcontracting of the labor portion of the Contract Respondents are advised to contact
the Arizona Registrar of Contractors, Chief of Licensing, at (602) 542-1525 to ascertain
licensing requirements for a particular contract. Respondents shall identify which
license(s), if any, the Registrar of Contractors requires for performance of theContract.
6,13 SUBCONTRACTING:
6,13.1 The Contractor may not assign to another Contractor or Subcontract to another party for
performance of the terms and conditions hereof without the written consent of the
County. All correspondence authorizing subcontracting must reference the Bid Serial
Number and identify the job project.
6.13.2 The Subcontractor's rate for the job shall not exceed that of the Prime Contractor's rate,
as bid in the pricing section, unless the Prime Contractor is willing to absorb any higher
rates or the County has approved the increase. The Subcontractor's invoice shall be
invoiced directly to the Prime Contractor, who in turn shall pass-through the costs to the
County, without mark-up. A copy of the Subcontractor's invoice must accompany the
Prime Contractor's invoice.
6.14 AMENDMENTS:
All amendments to this Contract shall be in writing and approved/signed by both
parties. Maricopa County Office of Procurement Services shall be responsible for
approving all amendments for Maricopa County.
6.15 ADDITIONS/DELET1ONS OF SERVICE;
6.15.1 The County reserves the right to add and/or delete materials and services to a Contract. If
a service requirement is deleted, payment to the Contractor will be reduced
proportionately, to the amount of service reduced in accordance with the bid price. If
additional materials or services are required from a Contract, prices for such additions
will be negotiated between the Contractor and the County,
6.15.2 The County reserves the right of final approval on proposed staff for all Task Orders,
Also, upon request by the County, the Contractor will be required to remove any
employees working on County projects and substitute personnel based on the discretion
of the County within two business days, unless previously approved by the County,
6.16 VALIDITY:
The invalidity, in whole or in part, of any provision of this Contract shall not void or affect the
validity of any other provision of the Contract.
6.17 SEVERABILITY:
The invalidity, in whole or in part, of any provision of this Contract shall not void or affect the
validity of any other provision of this Contract.
6.18 RIGHTS IN DATA:
The County shall have the use of data and reports resulting from a Contract without additional cost
or other restriction except as may be established by law or applicable regulation. Each party shall
supply to the other party, upon request, any available information that is relevant to a Contract and
to the performance thereunder,

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6.19 NON -DISCRIMINATION:
CONTRACTOR agrees to comply with all provisions and requirements of Arizona Executive
Order 2009-09 including flow down of all provisions and requirements to any subcontractors.
Executive Order 2009-09 supersedes Executive order 99-4 and amends Executive order 75-5 and
may be viewed and downloaded at the Governor of the State of Arizona's website
http://azmemory.aziibrarv.gov/cdm/si ngleitem/collectionfexecorders/id/680/rec/1 which is hereby
incorporated into this contract as if set forth in full herein. During the performance of this contract,
CONTRACTOR shall not discriminate against any employee, client or any other individual in any
way because of that person's age, race, creed, color, religion, sex, disability or national origin.
6.20 CERTIFICATION REGARDING DEBARMENT AND SUSPENSION:
6.20.1 The undersigned (authorized official signing for the Contractor) certifies to the best of his
or her knowledge and belief, that the Contractor
6.20.1.1 is not presently debarred, suspended, proposed for debarment, declared
ineligible, or voluntarily excluded from covered transactions by any Federal
Department or agency;
6.20.1.2 have not within 3-year period preceding this Contract been convicted of or
had a civil judgment rendered against them for commission of fraud or a
criminal offense in connection with obtaining, attempting to obtain, or
performing a public (Federal, State or local) transaction or contract under a
public transaction; viOlation of Federal or State antitrust statues or
commission of embezzlement, theft, forgery, bribery, falsification or
destruction of records, making false statements, or receiving stolen property;
6.20.1.3 are not presently indicted or otherwise criminally or civilly charged by a
government entity (Federal, State or local) with commission of any of the
offenses enumerated in paragraph (2) of this certification; and
6.20.1.4 have not within a 3-year period preceding this Contract had one or more
public transaction (Federal, State or local) terminated for cause ofdefault.
6.20.2 The Contractor agrees to include, without modification, this clause in all lower tier
covered transactions (i.e. transactions with subcontractors) and in all solicitations for
lower tier covered transactions related to this Contract.
6.21 VERIFICATION REGARDING COMPLIANCE WITH ARIZONA REVISED STATUTES §41-
4401 AND FEDERAL IMMIGRATION LAWS AND REGULATIONS:
6.211 By entering into the Contract, the Contractor warrants compliance with the Immigration
and Nationality Act (INA using e-verify) and all other federal immigration laws and
regulations related to the immigration status of its employees and A.R.S. §23-214(A). The
contractor shall obtain statements from its subcontractors certifying compliance and shall
furnish the statements to the Procurement Officer upon request These warranties shall
remain in effect through the term of the Contract. The Contractor and its subcontractors
shall also maintain Employment Eligibility Verification forms (1-9) as required by the
Immigration Reform and Control Act of 1986, as amended from time to time, for all
employees performing work under the Contract and verify employee compliance using the
E-verify system and shall keep a record of the verification for the duration of the
employee's employment or at least three years, whichever is longer. 1-9 forms are available
for download at USCIS.GOV .
6.21.2 The County retains the legal right to inspect contractor and subcontractor employee
documents performing work under this Contract to verify compliance with paragraph
6.21.1 of this Section. Contractor and subcontractor shall be given reasonable notice of
the County's intent to inspect and shall make the documents available at the time and date

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specified, Should the County suspect or find that the Contractor or any of its subcontractors
are not in compliance, the County will consider this a material breach of the contract and
may pursue any and all remedies allowed by law, including, but not limited to: suspension
of work, termination of the Contract for default, and suspension and/or debarment of the
Contractor. All costs necessary to verify compliance are the responsibility of the
Contractor.
6.22 INFLUENCE;
6.22.1 As prescribed in MCI-1202 of the Maricopa County Procurement Code, any effort to
influence an employee or agent to breach the Maricopa County Ethical Code of Conduct
or any ethical conduct may be grounds for Disbarment or Suspension under MCI -902.
An attempt to influence includes, but is not limited to:
622,2 A Person offering or providing a gratuity, gift, tip, present, donation, money,
entertainment or educational passes or tickets, or any type valuable contribution or
subsidy,
6.22.3 That is offered or given with the intent to influence a decision, obtain a contract, garner
favorable treatment, or gain favorable consideration of any kind.
If a Person attempts to influence any employee or agent of Maricopa County, the Chief
Procurement Officer, or his designee, reserves the right to seek any remedy provided by the
Maricopa County Procurement Code, any remedy in equity or in the law, or any remedy provided
by this contract.
6,23 ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR.
OTHER REVIEW:
6.23.1 In accordance with section MCI 371 of the Maricopa County Procurement Code the
Contractor agrees to retain all books, records, accounts, statements, reports, files, and
other records and back-up documentation relevant to this Contract for six (6) years after
final payment or until after the resolution of any audit questions which could be more
than six (6) years, whichever is latest. The County, Federal or State auditors and any
other persons duly authorized by the Department shall have full access to, and the right to
examine, copy and make use of, any and all said materials.
6,23,2 if the Contractor's books, records , accounts, statements, reports, files, and other records
and back-up documentation relevant to this Contract are not sufficient to support and
document that requested services were provided, the Contractor shall reimburse Maricopa
County for the services not so adequately supported and documented.
6,23,3 if at any time it is determined by the County that a cost for which payment has been made
is a disallowed cost, the County shall notify the Contractor in writing of the disallowance.
The course of action to address the disallowance shall be at sole discretion of the County,
and may include either an adjustment to future invoices, request for credit, request for a
check or deduction from current billings Submitted by the Contractor by the amount of
the disallowance, or to require reimbursement forthwith of the disallowed amount by the
Contractor by issuing a check payable to Maricopa County.
6,24 AUDIT DISALLOWANCES:
If at any time, County determines that a cost for which payment has been made is a disallowed
cost, such as overpayment, County shall notify the Contractor in writing of the disallowance.
County shall also state the means of correction, which may be but shall not he limited to
adjustment of any future claim submitted by the Contractor by the amount of the disallowance, or
to require repayment of the disallowed amount by the Contractor.

SERIAL I5059-RFP
6.25 OFFSET FOR DAMAGES:
In addition to all other remedies at Law or Equity, the County may offset from any money due to
the Contractor any amounts Contractor owes to the County for damages resulting from breach or
deficiencies in performance of the contract.
6.26 PUBLIC RECORDS!
Under Arizona law, all Offers submitted and opened are public records and must be retained by
the Records Manager at the Office of Procurement Services. Offers shall be open to public
inspection and copying after Contract award and execution, except for such Offers or sections
thereof determined to contain proprietary or confidential information, by the Office of
Procurement Services. If an Offeror believes that information in its Offer or any resulting Contract
should not be released in response to a public record request under Arizona law, the Offeror shall
indicate the specific information deemed confidential or proprietary and submit a statement with
its offer detailing the reasons that the information should not be disclosed. Such reasons shall
include the specific harm or prejudice which may arise from disclosure. The Records Manager of
the Office of Procurement Services shall determine whether the identified information is
confidential pursuant to the Maricopa County Procurement Code.
6.27 PRICES:
Contractor warrants that prices extended to County under this Contract are no higher than those
paid by any other customer for these or similar services.
6,28 INTEGRATION:
This Contract represents the entire and integrated agreement between the parties and supersedes
all prior negotiations, proposals, communications, understandings, representations, or agreements,
whether oral or written, express or implied.
6.29 RELATIONSHIPS:
In the performance of the services described herein, the Contractor shall act solely as an
independent contractor, and nothing herein or implied herein shall at any time be construed as to
create the relationship of employer and employee, co-employee, partnership, principal and agent,
or joint venture between the County and the Contractor.
6.30 GOVERNING LAW:
This Contract shall be governed by the laws of the state of Arizona. Venue for any actions or
lawsuits involving this Contract will be in Maricopa County Superior Court or in the United States
District Court for the District of Arizona, sitting in Phoenix, Arizona
6.31 ORDER OF PRECEDENCE:
In the event of a conflict in the provisions of this Contract the governing document shall prevail in
the order of precedence established by the incorporation of documents in Section 6.36.
6.32 INTELLECTUAL PROPERTY:
Intellectual Property of the CivicPIus Government Content Management System (GCMSO) will
remain the property of Contractor. County shall not (i) license, sublicense, sell, resell, transfer,
assign, distribute or otherwise commercially exploit or make available to any third party the
GCMS® software in any way; (ii) modify or make derivative works based upon the GCMS®
software; (iii) create Internet "links" to the GCMS® software or "frame" or "mirror" any GCMS®
administrative access on any other server or wireless or Internet-based device; or (iv) reverse
engineer or access the GCMSIII software in order to (a) build a competitive product or service, (b)
build a product using similar ideas, features, functions or graphics of the GCMS® software, or (c)

SERIAL I 5059-RFP
copy any ideas, features, functions or graphics of the GCMS(ID software. The CivicPlus name, the
CivicPlus logo, and the product and module names associated with the GCMS4t/ software are
trademarks of Contractor, and no right or license is granted to use them. Notwithstanding the
foregoing, County allows Contractor to display a "Government Websites by CivicPlus" web link
to Contractor's website at the bottom of County web pages developed under this Contract. The
County understands that the pricing and any related discount structure provided under this
Contract assumes such permission throughout the duration of this Contract.
6.33 CONTENT OWNERSHIP:
County will own the Customer Content (defined as website graphic designs, the page content, all
module content, all importable/exportable data, and all archived information). Upon completion of
the development of the site, County will assume full responsibility for website content
maintenance and content administration. County, not Contractor, shall have sole responsibility for
the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property
ownership or right to use of all Customer Content, County agrees that it is solely responsible for
any solicitation, collection, storage, or other use of end-users' Personal Data on the website.
County further agrees that Contractor has no responsibility for the use or storage of end-users'
Personal Data in connection with the website or the consequences of the solicitation, collection,
storage, or other use by County of Personal Data.
6.34 ESCROW:
Contractor agrees to enter into a Software Escrow Agreement with County and a third-party
Software Escrow Service Provider detailed herein to be mutually decided upon between
Contractor and County, at no cost to the County. Such Software Escrow Agreement will provide
that all software, source code and other proprietary data owned by Contractor and used by
Contractor in the course of performing the services under this Contract shall be released to County
and County shall acquire ownership interest in such software, source code and other proprietary
data covered by the Software Escrow Agreement in the event that:
i. Contractor materially breaches any provision of this Agreement
regulating the use of such software, source code and/or proprietary data
covered by the Software Escrow Agreement.
Contractor ceases to function as a going concern or operate in the
ordinary course; or
Contractor is subject to voluntary or involuntary bankruptcy.
6.35 CHANGE CONTROL PROCESS:
Either party may request a change to the scope of work required under this Contract on any task
including but not limited to, alterations, additions, deviations, and omissions from or to the scope
of work. Contractor shall provide County with a written assessment within a reasonable time
identifying the price and schedule impact of implementing the change. Neither party shall he
obligated to commence work on the requested change until they have agreed in writing to an
equitable adjustment. If a change to the contract pricing occurs pursuant to this paragraph,
Contractor will provide the County with a written change order identifying the pricing impact per
Exhibit F.
6.36 INCORPORATION OF DOCUMENTS:
The following are to be attached to and made part of this Contract:
6,36.1 Exhibit A, Pricing; and
6.36.2 Exhibit A-1, Optional Pricing; and
6.36.3 Exhibit B, Scope of Work; and

SERIAL 15059-RFP
6.36.4 Exhibit C, CMS Requirements Matrix; and
6.36.5 Exhibit D. Service Level Agreement; and
6.36.6 Exhibit E, Additional Hosting Requirements; and
6.36.7 Exhibit F, Platinum Hosting Service Features; and
6.36.8 Exhibit G, Service & License Additional Terms and Conditions; and
6.36.9 Exhibit H, Proposed Project Timeline; and
6.36.10 Exhibit I, Change Control Process; and
6.36.11 Exhibit J, Office of Procurement Services Contractor Travel and Per Diem Policy; and
6.36.12 Exhibit K, Contractor's response to questions dated October I, 2015 to 15059-RFP
(reference document); and
6.36.13 Exhibit L, Contractor's RFP response to solicitation dated August 20, 2015 to 15059-RFP
(reference document)
NOTICES:
All notices given pursuant to the terms of this Contract shall be addressed to:
For County:
Maricopa County
Office of Procurement Services
ATTN: Contract Administration
320 West Lincoln Street
Phoenix, Arizona 85003-2494
For Contractor:
CivicPlus
ATTN: Ward Morgan
302 South 4th Street
Manhaftan, Kansas 66502

SERIAL 15059-RFP
IN WITNESS WHEREOF, this Contract is executed on the date set forth above.
CONTRA.CTOR:
AUTHORIZED SIGNATURE
5, Cr6k P\0-5 0,r, (31, , &AA c'amr
PRINTED NAME AND TITLE
-SU/ C. LOA. r;k1,-/r M cs Ask\4\ <3 645Qa
ADDRESS
DATE
MARICOPA COUNTY:
CHAIRMAN, BOARD OF SUPERVISORS DATE
ATTESTED:
CLERK OF THE BOARD DATE
APPROVED AS TO FORM:
MARICOPA COUNTY ATTORNEY DATE

SERIAL15059-RFP
EXHIBIT A
PRICING
SERIAL 15059-RFP
NIGP CODE: 91596
RESPONDENT'S NAME: Icon Enterprises, inc., cl/b/a CivicPlus
COUNTY VENDOR NUMBER: 2011006953
ADDRESS: 302 S. 4th St., Suite 500
Manhattan, KS 66502
P.O. ADDRESS:
TELEPHONE NUMBER: 888-228-2233
FACSIMILE NUMBER: 785-587-8951
WEB SITE: vo, \I).Ci v P I us.com
CONTACT (REPRESENTATIVE): Jenny Martin
REPRESENTATIVE'S E-MAIL
ADDRESS: imartin47)Civiellus.com
YES NO REBATE
WILL ALLOW OTHER GOVERNMENTAL ENTITIES TO PURCHASE FROM
THIS CONTRACT [X] I
WILL ACCEPT PROCUREMENT CARD FOR PAYMENT!
WILL OFFER REBATE (CASH OR CREDIT) FOR UTILIZING
PROCUREMENT CARD:
(yment_shall be made within 48 hours of utilizing the Purchasing Card)
RESPONDENT IS REQUIRED TO PICK ONE OF THE FOLLOWING PAYMENT TERMS.
[XI NET 30 DAYS
Payment Milestones:
Consulting, design, usability guidance, programming, secure hosting and dedicated training - CivicPlus delivers all
of this and rriOrC during the development of your new website. Scheduling and phases will be adapted once the final
scope is defined for Maricopa County. CivicPlus invoicing for Maricopa's project development is:
• 25% of First Year Investment Total invoiced after completion of Phase 2 services
• 25% of First Year Investment Total invoiced after completion of Phase 3 services
• 25% of First Year Investment Total invoiced after completion of Phase 4 services
• Remaining 25% of First Year Investment Total invoiced after completion of Phase 5 services
Phases will not be changed for billing purposes until Maricopa County has signed off on all requirements, in each
phase, have been met.

SERIAL 15059-RFP
Project
• Initial GCMS6 upgrades, maintenance and support
Development & Included
a Migration of 2,532 pages of existingcontent
Deployment
• 10 Days of Website Design and Uniform Message Consulting
1.0 Professional
Services Uniform Included
Messaging
• 10 Days of On-Site Citizen and Public EngagementConsultIng (with an additional
consultant - 2 consultants total)
• 10 Days of On•Slte ContentConsulting
• 15 Days of On-Site CustomizedTraining
• 5 Days of On-Site Project Implementation Go•Uve Kickoff (with an additional
consultant - 2 consultants total)
• 10 Days of Refresher Training (90 days afterGo•Live)
• 5 Days of Refresher Training (12 months after0.0-Live)
• 15 Department Header Packages wIthTheme
• 2 Custom Mobile Apps
• ClvicSend
• 1DAPIntegration
• Platinum Security Package Upgrade
2.0 Development, • 2,532 Pages of Total Content Migration including the following URLs.
Migration & ▪ www-maricopa-gov Included
Hosting ▪ http://www.fed.maricooa.gov/
• htto://www.mcdot.maritooa.eovf
• ..ttn:„ h swm.maricocla.eovZ
▪ http://myhsci.maricopa.gov/
• Intranet Development— includes all GCMS functionality and migration of 300 pages of
content migration
• 500 Hours of API Integration & Custom Programming — this includes the items
agreed to ill the Matrix
• Third Year Re-design — at the end of y our third year of continuous service with CivicPlus, you
are eligible to receive a basic website redesign with no further out-or- pocket expense
• Continuous Improvement — through monthly updates by our team of designers (5
Hours per month ISO hours peryear).
• 50 Additional Citizen Request Tracker User Licenses
• 31,500 Notify Me Subscribers: Includes 62 additional • [Text Messaging/SMS •
unlimited texting (per 500 numbers))
$985,629
Total Cost Year 1

SERIAL 15059-RFP
Annual Hosting/Maintenance Services Fee
This allows you to receive maximum benefit at minimal cost while protecting your investment. Each year of your
contract, you'll receive system enhancements, maintenance and OptirnizatiOn and have full access to our support
staff so your site stays up-to-date with our latest features and functionality. Your annual protection fee includes
redundant hosting services, daily backups, extensive disaster recovery plans, 24/7 support, software maintenance,
system enhancements, recuiring training, and access to the CivicPlus community.
• 5 Days cif On-Site Refresher Training (during year 2) $130,765
• 5 Days Of On-Site Refre5her Training (during year 3)
Annual Hosting Services (Year 2-$)
Year 2 Year 3 Year 4 Year 5
$145,045 $145,045 $139,765 $139,765
The Annual Hosting Services Year (6-10) Base rate of $139,765 plus a technology investment and benefit fee of 5
percent (%) of the total Annual Services costs beginning the sixth year of consecutive service.
CivicPlus Redesign Guarantee - At the end of your third year of continuous service with us, you are
eligible to receive a basic website redesign with no further out-of-pocket expense. Your website stays
current and doesn't need to be re-built from the ground up again!
Functionality Options One-Time Annual
ClvicMobile Custom Mobile App (i0S & Android) $5,500 $1,950
Department Header Package — includes up to 20 pages of content migration.
A department header is located within the parent site and has the same layout and color
palette as the parent site. This package includes a different banner, banner image,
$3,500 $650
background, main navigation and (if desired) a unique URL. Department Header Packages
must maintain the same layout and functionality of the parent site. (No annual fee in the
first vtar - annuli fees starts in_jecond year.)
Department Header Package with a Theme — includes up to 20 pages of content
migration. A department header is located within the parent site and has the same
layout as theparent site. The color scheme and color palette may also be changed, This
$5,000 $650
package includes a different banner, banner image, background, main navigation and
(if desired) a unique URL. Department Header Packages must maintain the same
layout and functionality of the parent site. (No annual fee in the first year - annual fees
starts in secondyear)
Premium Subsite - includes up to 20 pages of content migration (additional content
migration may be added, per pricing below ) A subsite is a completely unique website (with $8 ,000 $1575 ,
separate administration) that allows departments or divisions to stand out and reflect a
distinct focus —at a drastically reduced cost. Subsites still utilize our Content Management
System, but offer more freedom and separation from the main — or parent —site for a unique
visitor experience. (No annual fee in the first year; annual fees starts in second year) -- .

SERIAL15059-RFP
Media Center with Live Streaming Video (10GB of server storage included) $1,000 $1,000
Additional CivicMedia Storage - 10GB increments - Annual $600
Additional Text Messaging/SMS - unlimited texting (per 500 numbers) $850
Additional Citizen Request Tracker Users Licenses (per 5 licenses) $275
Additional Website Storage of 10GB increments (with DR & Backup) $250
Maricopa County will receive a 20% discount off of all standard pricing for one time fees. Please note: this does not apply
to annual fees, custom programming or additional content migration
PROFESSIONAL SERVICES OPTIONS
Additional Training (3 Days - on site) $8,800
Refresher Training (5 days — on site) Note: may also be included in the yearly annual fee $13,200
Professional Consulting Services (3 days on -site) $9,900
maricopa County will receive a 20% discount off of all standard pricing for one time fees. Please note: this does not apply
to annual fees, custom programming or additional content migration
Please note: Standard Pricing for custom programming is ($200 per hour) - pricing below reflects discounted rate for
Maricopo County
$150.00
Custom Programming (1-50 hours)
(per hour)
$140.00
Custom Programming (50- 250 hours)
(per hour)
$130.00
Custom Programming (250 - 500 hours)
(per hour)
$120.00
Custom Programming (500 - 1000 hours)
(per hour)
Please note: Standard pricing for content migration is ($70.00 per page) - pricing below reflects discounted rate for
Maria= County
$50.00
Additional Pages of Content Migration and Optimization, 1 - 100 additional pages
(per page)
$40.00
Additional Pages of Content migration and optimization, 100 - 500 additional pages
(per page)
$30.00
Additional Pages of Content migration and optimization, 500+
(per page)

I5059-RFP In co the :vithtme year $650 $650 $650 $650 $650 $650 $650 $650 $650
reduced fee and in Annual beginning 2-5
SERIAL annual scheme main start HEADER
drastically (No color background, fees Time Ifea-r 1 $14,390 524.600 $17,260 614,640 511,290 $12.640 514,190 $30,160 $14,790 so Rights
- at a experience. The - annual DEPARTMENT One for presence Page Log
focus image, year Total Cost Log Integration Administration Utility at Ne
distinct visitor administration. banner first web Statistics FnendlytErnail Options Entry Upload str Security
a unique in the Annual beginning 2•5 $1,575 51,575 51.575 $1.575 $1,575 51.575 w5 51.575 $1.575 their Web Layout Search& Media Group Page e 4o-r.iri
reflect a shares banner, fee year Online Printer IDS Site Site SI Idelhom, Social User & Web Wets.: Platinum
and site for & different annual SUBSTTE evolve FUNCTIOILAIITS
out - site a No Time Year 1 $16,790 $27.000 519.680 S17.040 513.690 $15,040 516,590 $32.560 $17,190 to ways.
stand parent parent site. One for Creation
to - or as the includes parent Total Cost annually. governments efficient L:g Corn-timer Arcniying Adrriniszration Monett:wore
divisions the main layout package a the 5% more Queue ti,i751-, POF Content Br•edenambe 5.t.ernIA Library Mensirrnent and Page
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that per parent Management layout Dicount of years staff
EXHIBIT freedom added, the same but for web-based
OPTIONAL more be within Content the 20% OFFICIAL Superintendent Court increase empower Questions 5005M1
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but migration located CivicEngage ELECTED Agency of annual suite and Asked email
separate is must below. training I_ (part year Center Posunp Dashboard Flash Mena Gallery Links Directory
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is a in PACKAGE Department unique content CivicEngage Ceritei Center & Center Businets/Resource Request CommunityVoice' Center Center &
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SERIAL 15059-RFP
EXHIBIT B
SCOPE OF WORK
Maricopa County, Office of Enterprise Technology (OET) is seeking a Contractor to migrate the current Maricopa
County public facing website (www.maricopa.gov ) to a hosted Content Management System (CMS), provide an
ongoing web hosting platform as a service (PaaS), and provide design and uniform message consulting.
PaaS is a category of cloud computing services that provide the computing platform and the solution stack as a
service. Within this model, OET is seeking a Contractor to fully manage the networks, servers, storage, software,
security, backup and all other services required to deliver a scalable, high-performance CMS for Maricopa County
public facing web sites.
Key Objectives;
• Develop web standards for the Maricopa County external web sites
• Develop a consistent Maricopa County Branding style design (theme)
• Transition the current Maricopa County external web sites from the current in-house infrastructure to a
hosted cloud based content management system
• Improve visibility and use of social media
Key Features:
Additional detail on key features & requirements are described in the CMS Requirements Matrix (Exhibit C).
The CMS must:
• have the capability for Maricopa County Departments to maintain/update their respective web content
(Decentralized Content Publishing)
• have the ability to integrate with social media, POS, Analytics, and third party
• use a flexible and industry-standard platform that allows for future development and expansion
• be easily and cost-effectively upgradeable and easily migrated to a new hosting environment
• be compatible with all standard device types
• be compatible with legacy and modem browsers
The CMS must be considered as one component of a broader online ecosystem at Maricopa County so that
Maricopa County can exploit potential synergies between the internal and public facing Maricopa County web site
and other portals.
The CMS must build upon proven and accepted web and application development standards/framework while
maintaining the flexibility to easily grow and add new functionality for target audiences and administrators over
time with minimal cost.
The Contractor will define the detailed structure of the actual solution, and will be responsible for the overall
integration of the proposed processes and technologies. Partnering with the Office of Enterprise Technology (OET)
staff, the Contractor will also determine how best to design the new Maricopa County Branding (look and feel) and
Web Standards to migrate from the existing websites to the new CMS system, as well as update content as
determined by OET in preparation of the launch of the new system.
The Contractor will include the purchase of all software, hardware, and licensing, as well as the necessary
Contractor resources to develop and implement a hosted solution.
The Contractor's proposed solution must be designed to address current and, wherever possible, anticipated future
business needs of the system.
The following is the Contractor response to the County solicitation requirements for a hosted CMS and
related services. The Contractor agrees to fulfill the responsibilities and requirements contained herein and
Subject to the terms and conditions as outlined in the master contract.

SERIAL 15059-REP
Maricopa County's proactive vision to develop a user-friendly, self-service government web environment for its
community and employees is commendable. In today's society, citizens expect and seek access to information
outside of normal business hours. CivicPlus and its team of dedicated professionals will bring
your vision to life. We have the tools and the expertise to design and implement a dynamic, visually attractive, end-
user friendly, searchable and interactive website that will be easy to maintain for your staff.
You should have complete confidence that the firm you choose to achieve your vision and create your website is the
right choice. Becoming your strategic, trusted partner is paramount to the professionals at CivicPlus.
Helping you reach your goal is our goal. Although you currently have a capable web presence, it's time for a new
look with better functionality. Working closely with you, we will assist in designing a new look, updated usability,
accessibility and quality for the delivery and exchange of information foryour audience.
Our approach to achieving your vision will include:
• Unique Design - A customized website design to meet your unique needs and desires. This will include
project design, development, and implementation of our GCMS, as well as hosting and continual support.
• EGovernment Content Management System (GCMSO) - A robust and sophisticated management system
which allows migration of existing content and ease of use for your staff to update and manage.
• Customized Training - to allow your staff to hit the ground running at Go Live.
• Dedicated Project Team - to assist you through the development process, including your project manager,
expert designer, and a team of content experts to edit and optimize your website.
• Continuing Partnership - means your questions are always answered - We don't disappear after your website
is launched. Our support team ensures your complete satisfaction with our products.
• Cr Connection - THE place to stay in the loop! Our online community for all CivicPlus clients provides
you the venue to exchange ideas and best practices with other CP clients; continue training and learning
more about our GCMS and support services.
• CivicSend - Integrated with our GCMS®, CivicSend is a visually rich e-communication platform designed
to save time, improve efficiency and increase community engagement. This platform allows for unlimited
subscribers, ernails, and social media integration communicated through visually rich, mobile responsive
and easily customizable templates.
CivicPlus is the unique provider of the Government Content Management System (GCMS0)—the most innovative,
user-friendly and comprehensive source for engaging eGovernment websites. Our clients' solutions are based on the
latest in web coding technologies. They function across all major browsers, platforms (including mobile) and
incorporate engaging features such as social media integration.
Today, under the leadership of founder Ward Morgan, CivicPlus has more than 200 staff members and continues to
implement new technologies and services to maintain the highest standards of excellence andefficiency for our more
than 1,900 clients with over 50,000 users. Our commitment to setting the standard in website design, management
and government communication has been instrumental in making CivicPlus a leader in web design, communication
programming and hosting. We consider it a privilege to partner with municipalities such as yours to provide your
community a website that will serve your needs today and in the future.
Your new website will convey a sense of place for your community, be visually appealing and utilize the latest
technology to provide a convenient source of information to communicate and engage your community - so they can
find the information they need, when they want it.
Why should Maricopa County choose CivicPlus to achieve its vision?
• We are driven by client service, not billings. Our goal is to become your trusted partner and deliver what you
need.

SERIAL 15059-RFP
• We set the industry standard and have the reputation to back it up, for helping governments better connect
with citizens and constituents and we will bring that same expertise to your project.
• We deliver in-house professional consulting services to provide direction for your vision, alignment,
consistency and peace of mind knowing your website will be what you need today and tomorrow.
▪ We develop highly-usable, mobile responsive sites so your website is available anywhere at any time.
• We create a website specific to how you and your citizens will use it and design it to be both end-user and
maintenance friendly. We securely host your site in our state-of-the-art facilities — keeping it safe.
• Our proven step-by-step implementation process has been effective for clients throughout the United States,
Canada and Australia.
• Since our inception nearly 20 years ago, our focus has been and continues to be, helping local governments
work better and that involves knowing what you need to be successful in your procurement process. From the
RFP process and finalization interviews to contract negotiation and approval to accounting and billing,
CivicPlus brings the experience and familiarity with procurement processes to help keep your project. moving
forward and moving smoothly.
Our dedication to working closely with you throughout the project and developing a unique-to-you design ensures
we deliver a website that is not only functional, but will WOW your visitors.
The proposed project timeline is included in Exhibit H.
Kick-Off Meeting
During the initial kick-off meeting, you will meet your project manager to establish your project timeline, review the
startup kit and discuss the takeaway items that nccd to be completed. Your project manager will discuss the
implications of deadlines and the expectations required to keep the projecton track.
Phase WebsiteOptimization
Review Needs
We will review where you are now and discuss where you want to go.
Functionality, Design & Content
We will review how you want your website to look, feel and function.
Best Practices
We will discuss our CiviePlus content best practices and standards.
Phase 2: Website Layout
Based on your results and goals outlined during the website optimization phase, your project team will collaborate to
present the most effective user interface for your website, ensuring a flexible design optimized to display in any
format now and in the future,
Deliverables Include;
• Layout: You will be presented with a custom layout that showcases the placement of your navigation and key
functionality.
Very similar to the floor plan of a house, the layout will allow you to focus on where things are and if the
function and proportion of the space is adequate.
• Global Navigation: Simple navigation and consistent page layouts ensure that your visitors can easily find
the information they seek. We'll provide you with a best practice navigation for your new website based on
your community engagement goals and our prior experience in working with government entities.

SERIAL 15059-RFP
• Mood Board: Your Project Team will also present a custom mood board reflecting the color and imagery
that will set the tone for your design. A mood board is a collection of colors, textures, images, graphics,
text and descriptive words, These items will be applied to the floor plan you choose. Think of this as the
paint that will be used on the canvas that you have chosen.
Phase 3: Website Reveal
Your Project Team will present your layout. Functionality and design based on your goals, our recommendations and
our combined vision.
Content Development
During the Kick-Off Meeting and Phase 1 your staff has the role of updating the content on your current primary site.
While you are making design decisions, our content development team will optimize and reorganize your content
based on CivicPlus best practices. Content from sites other than the primary site can be migrated to the new primary
site for an additional fee.
The CivicPlus content usability experts research and establish their standards from the following resources: Jakob
Nielsen, www. Usability.gov and www.HowTo.gov. We will format and reorganize your content so it is easy for
visitors to quickly scan and retrieve desired information. There is no limit to the pages you can create after you have
gone through training.
Design Review
You will have the opportunity to evaluate and collaborate with the Project Team on proposed changes. You can
revise yourdesign composition up to the deadline that you and your project manager agree upon during the timeline
meeting (the average client requests a total of three). After that deadline, your project's Go Live date will be
adjusted.
Following design approval and functionality development, we conduct a review to ensure your expectations are met
and website best practices are upheld. Custom designs are rarely produced in anticipation of a project.
Copyright authorization and/or photography production are required unless you already have quality, usable
photographs.
Accessibility Compliance
Our designers and programmers automatically implement all the accessibility features necessary to ensure your site
is compliant with accessibility standards outlined within Section 508, We will make recommendations on best
practices for keeping your content accessible and available for all users by ensuring that, among other things:
• All menu items are clickable
• Submenus display throughout the site
• Alt tags are used for images
• Site maps are dynamicallygenerated
• Documents and links can be set to open in the same window
CivicPlus recognizes accessibility standards recommendations made by a variety of groups, including the World
Wide Web Consortium (W3C) and the Web Accessibility Initiative (WAD as written in the Web Content
Accessibility Guidelines (WCAG). Through adherence to Section 5013, CivicPlus is able to meet nearly all Priority
One, Two and Three guidelines set forth in the WCAG. Those left unmet do not need to be addressed in order to
allow basic access to content; some of the more stringent requirements of the WCAG may limit design and content
development options.
Phase 4: Customized Training
Our goal for training is to give your staff the skills and tools they need to quickly and easily keep your website

SERIAL 15059-RFP
current. Trainers will work with you to ensure your staff is correctly trained. Before your site is launched, CivicPlus
provides in-person or online wehinar training to equip your staff with the knowledge, tools and comtbri level needed
to maintain the site's integrity upon Go Live.
Regardless of technical ability, we will help your staff gain the confidence to effectively maintain your website,
Features, Module & Page Creation Training
Included in our training for Administrators & Content Contributors will be delivering an understanding of your site's
navigation and page layout and how these affect target audiences. We will instruct your staff on creating area-rights
and back-end features for site administration as well as review all the modules included with your site. Your staff
will learn how to create links, format text and lay out pages for usability and soannability.
CivicPlus training manuals and videos are available for download at no cost from our online resources.
Phase 5: Cu Live
This is an exciting time; it is the last step before your new site launches! Your Project Team will provide you the
information you need to prepare your site for Go Live.
Testing and Review
You typically have three weeks after training to become familiar with your site. This will allow you to add, create
and make adjustments to content on your production site, as well as ensure overall satisfaction with your wehsite.
Content changes will display and function the same way before and after your Go Live date
Upon completion of a collaborative final review of the website and a final spelling and links checkup by our Quality
Control Team, your domain name is directed to the newly developed website.
Kick-Off Meeting
Deliverable; Project timeline, training jump start, online forms, kick-off meeting
CiviePIus will; What we will need from you:
• Assign a project manager to your project • Completion on functionality and Design
• Conduct a project Kick-off meeting to review awarded Form, Web Team Form and Content Form
contract (prior to Phase I)
• Establish communication plan for project duration • Attend Kick-off meeting with key
stakeholders and decision makers
• Identify all key internal and external key stakeholders
• Approval of the projeettimeline
• Develop project plan and timeline
• Update current primary content and delete
VI Provide project management and support any pages no longer needed or not to be
m igrated.
Phase I ; Website Optimization
Deliverable: Website optimization meeting

SERIAL 15059-RFP
CivIcPlus will: What we will need from you:
▪ Provide communication support and status to key • Gather and provide statistics from the current
stakeholders via email or phone as needed website for the previous 12 months
▪ Review goals and expectations you submitted on • Collect graphics to be incorporated in the new
the completed forms to ensure all needs are clearly site
understood • Submit a list of all divisions and/or
departments within the organization
• Submit a list of third-party and in-house
developed applications presently being
utilized
• A site map or outline of the current
website's navigational structure
• A list of any content on the primary website
that must remain intact(verbatim)
Phase 2: Website Layout
Deliverable: Website grayscale layout and mood board color pallet presentation
CiviePlus will: What we will need from you:
• Present one custom layout in grayscale and one mood • Approval of and/or request changes to
board color palette including placement of navigation, layout and mood board concepts
graphic buttons and feature areas - based on previously • Review of marketing packet material and
determined goals guidelines
• Begin design development once approved • Phase 2 - Website Layout billing milestone
complete
Phase 3: Website Reveal
Deliverable: Website design and production
CiviePlus will: What we will need from you:
• Present a fully functional website on production URL • Evaluate and provide feedback on design and
content
• Migrate 2,532 Pages of Total Content Migration including
the following URLs.. • Collaborate with CivicPlus on proposed changes
• wii.vw.maricopa,gov • Provide all necessary DNS items identified
• httpl/www, Usti aricoua_gov/ ▪ Submit any revisions to design (until agreed
• http://www.mcdpt.rnaricopa.gpv/ deadline date determined during Kick-off
• http://swininaricopa.gov/ meeting)
• http://myhsd.maricopa.gov/ • Design changes requested after agreed
deadline date, will cause Go Live date to be
• Migrate Microsoft Word or .pdf documents of current,
adjusted
plus previous three years, of agendas and minutes

SERIAL 15059-RFP
Phase 4: 15 Days of On-Site Customized Training (for up to 50 employees)
Deliverable: Train Sysrem dminivratark) on GCMS® Administration, permissions, setting up groups and users,
module administration. Basic User training on pages, module entries, applying modules to pages. Applied use
and usability consultation
CiviePlus will: What we will need from you:
• Provide training as agreed upon for staff members, • Provide a location for training with intemet
based on internal daily task andworkflow access
• Train staff on GCMS®, including updating content • Provide computers for training purposes
pages and modules • Phase 4 - Training billing milestone complete
• Provide access to online training manuals and videos
for additional assistance
Phase 5: Go Live
Deliverable: Custom website launched to the public.
CiviePlus will: What we will need from you:
• Address system issuesidentified • Test GCMS® functionality and update the
• Redirect the domain name to the newly developed final site as per approved timeline
webs he once you sign off on the completed project • Report any system issues
• Sign off on finalized site before Go Live
CIVICPLUS FEATURES & FUNCTIONALITY
Developed for organizations that have a need to update their site frequently, CivicPlus provides a powerful
government content management structure and webs ite menu management system. The system allows non-technical
employees the ability to easily update any portion of your website instantaneously. The CivicPlus Government
Content Management System (GCMS0) utilizes Microsoft SQL Server, ASP, JavaScript and HTML for web
development.
Each website begins with a unique design developed to meet your specific communication and marketing goals,
while showcasing the individuality of your community. Features and capabilities are added and customized as
necessary, and all content is organized in accordance with web usability standards.
Modules Functionality
Agenda Center Action Items Queue
Alerts Center & Emergency Alert Notification Audit Trail / History Log
Archive Center Automated PDF Converter
Bid Postings Automatic Content Archiving
Blog Dynamic Breaderumbs
Business/Resource Directory Dynamic Sitemap
Citizen Request TmckerTm Expiring Items Library
Community Connection Graphic Link Administration

SERIAL 15059-RFP
Community VoiceTM Links Redirect
Document Center Menu Management
ePayment Center or eCommerce Integration Mouse-over Menu Structure
Facilities & Reservations Live Editing and Page Creation
Frequently Asked Questions Online Web Statistics
Forms Center Printer Friendly/Email Page
Intranet RSS
Job Postings Site Layout Options
My Dashboard Site Search & Entry Log
News Flash SI ideshow
Notify MeTM email Social Media Integration
Photo Gallery User & Group Administration Rights
Quick Links Web Page Upload Utility
Spotlight Website Administrative Log
Staff Directory
CIVICPLUS PREMIUM MODULE DETAILS
• Agenda Center — Create and display agendas and minutes for various civic organizations
• Alert Center - Graphically show when there is an emergency or important notification
• Bid Postings - Simple and easy to use method of posting your bids
• Blog - Post opinions/information about various topics. Can also be set up to allow site visitors to comment and
subscribe
• Business / Resource Directory — The Yellow Pages of your website
• Calendar — Create multiple calendars for various divisions and departments
• Citizen Request TrackerT" - Allow users to report a problem while providing follow-up communication with the
point of contact
• Community VoiceTM — Open forum in which citizens can interact while allowing you to showcase projects in your
community
• Document Center — Organize and house documents in department or division folders and sub-folders
• Payment Center - Integrate eCommerce on your website with no third-party store to setup
• Facilities & Reservations - Facilities and meeting places in one convenient place allowing reservations online
• Form Center - Create custom online forms that can be completed and submitted online
• Frequently Asked Questions (FAQs) — Answer the most frequently asked questions from your visitors
• Job Postings - Post available jobs in an easy to access manner
• My Dashboard — Allow users to personalize their dashboard to stay updated on news, events, and information they
care about
• NotifyMeTm - Send out mass emails to subscribers of specific lists and modules

SERIAL I5059-RFP
• News Flash - Post organizational news items,
right on your home page, that are important to your citizens
• Opinion Poll — Interact with your site visitors
by posting various questions and polls
• Photo Gallery - Store and display photos
• Quick Links - Place links on any page
• Spotlight — Allows you to highlight important text
or widgets in a compact, easy-to-update module
• Staff Directory - Detailed contact information for your staff and offices
Social Networking & Goy 2.0
CivicPlus understands the importance of Gov 2.0 and how social networking sites like Facebook and Twitter help
governments connect with their residents in unique and innovative ways. From community-centric pages on
Facebook to real-time Twitter feeds that can deliver emergency alerts, we are dedicated to helping our clients
integrate their web content into the most dynamic social media sites and make their marks in the world
of Gov 2.0.
CivicPlus can sync your website to your Facebook and Twitter profiles to automatically publish news, notices, and
calendar events on Facebook with a link to your website for more information. Twitter's short, 140-character
"tweets" offers a way to distribute information quickly and effectively. Other social networking sites (such as
LinkedIn, YouTube, Pinterest, etc.) can be featured on your website as links to your profile on those websites.
4dministrative Features
• Instantaneous Updates — Once published, updates are posted to the live site in real time
• Browser Based — No installation of programs or software needed! Your staff can update the site from an internet
connection or platform (Mac or PC) at any time
• Mobile Updates — Immediately upgrade
your site from any location using your tablet
or phone
• Action Items — Direct access to a queue of pending items to be published or reviewed by the administrator upon
login.
• Site Search and Search Log — Powerful site search automatically indexes all content making it easy for visitors to
find information.
A log of all words that have been searched by visitors is kept, allowing you to update highly searched information
and feature key items.
• Automatic Alt Tags — Built-in features ensure your site is Section 508 compliant without having to know the
requirements.
• Bad Links Identifier - This module creates a
list of the broken links on your site when they
are accessed.
• Content Creation - The CivicPlus GCMScliD makes it easy to add new content, edit old content, and keep page
layout consistent through use of our What You See Is What You Get (WYSIWYG) editor. Content changes will
not affect the design - site breadcrumbs, page structure and sitemaps will dynamically update upon publishing.
With mega menus and drop-down, pop-out menu functionality, you can essentially get to any page on your
website within a single click if desired!

SERIAL I5059-RFP
• Content Scheduling - Material throughout the entire system can be set to auto-unpublish (expire) or it can be
manually retired.
• Content Versioning - The GCMS includes version control, a history log for reviewing changes made within the
system, file locking through our permission system and an archive of all
published content.
• Dynamic Layout - The layout for your website will be determined by you and the designer. Placement of
navigation and dynamic areas are important in guiding site visitors to key information quickly and easily.
• Dynamic Page Components - Events Calendar, FAQs, Opinion Poll, News Flash and other new features may be
included as dynamic page components. Dynamic Page Components may be placed on any page and will help
dedicated areas of the site appear as its own website. For example, the entry page for your Parks and Recreation
Department can be customized with specific lists of events, FAQs and news announcements pertaining to that
department.
• Dynamic Breadcrumbs and Site Map - Dynamic Breadcrumbs are used to show a visitor's location within the site.
Breadcrumbs are automatically generated by our system. A dynamically generated site map automatically updates
to reflect your new navigation if changes are made.
• eCommerce Integration - CivicPlus offers our ePayment Center in the GCMS, but we also work with numerous
trusted third-party payment processors to handle payment and account information, allowing vistors to easily log
on and pay bills ranging from property taxes to utilities.
• History Log - Easily tracks changes made to your website including items in your Page Menu, Archive Center,
Document Center and more. History Log information is searchable, sortable and exportable.
• Integration/Interfacing - CivicPlus' integration services work cohesively with most third-party software
applications. We have the capability to link with most software or databases currently utilized. Systems such as
purchasing, taxes, assessment and utilities have been developed for many of our clients.
• Intranet - An intranet is a secure location on your website that allows employees and other groups
to login and access non-public resources and information. You will have the ability to set up multiple intranet
groups with varying view rights.
• Levels of Rights - Levels of Rights may be defined as publishers (create or publish) or authors (create but not
publish), or as administrators of modules.
• Assigned groups may have the right to update their own content without affecting web pages, menu structure, top
of page, banner or navigation.
• LDAP Authentication - LDAP authentication provides a powerful and simple way to manage users and
permissions within our system by syncing your website with your existing active directory database - negating the
need for multiple user upload and sign-on. Because LOAF authentication requires custom programming time,
additional fees apply.
• Link Redirects - Instead of sending your users to httn://civicolus.com/248/Awarsis-and-RecoRnition you can send
them to httn://civicplus.com/awards . A more intuitive approach to help visitors find particular pages.
• Maps — Help website users find commonly requested information such as bus routes, highways, tourist attractions,
education information, major employers, or demographics. Maps can be simple, clickable maps, using
our Image Map Editor, or more sophisticated JavaScript or Flash (additional fees required
for JavaScript or Plash development).
• Printer Friendly - Our printer friendly functionality does separates critical content from the site template to
provide a clean print without menu structure and banner information included.
• RSS Feeds - RSS stands for Real Simple Syndication and in short, it brings your site to the people. After signing
up, they receive email notifications of the latest news updates.
• Supported Browsers - CivicPlus websites are viewable in all common browsers. We optimize them for
administrative use with Windows 2000+ and in the two most recent versions of major browsers including: Internet

SERIAL 15059-RFP
Explorer, Firefox, Safari and Chrome.
• Website Statistics - Administrators will be trained on the use and analysis of web statistics, provided through
Piwi k Analytics.
Application Programming Interfaces
We have nearly a dozen application programming interfaces (APIs) throughout the system and continue to build
more to make integrations with our GCMSe and disparate applications as straightforward as possible, It's this
"open architecture" approach that allows your IT staff and programmers to spend time creating applications and
systems that are specific to your community's needs and tie them into the site, using the site itself as a sturdy
platform on which to build.
Media Center - Mobile Video
CivicPlus offers a robust mobile video experience as part of our Media Center solution. Consumption of mobile
video is continuing to grow, and providing this option as part of your overall mobile experience is a must have to
drive engagement. Media Center is available for an additional fee,
Mobile Video
• Just about any file format is supported and is easily searchable, shareable and accessible from all devices.
Live streaming is also available—use for anything from traffic cams to beach cams (additional charges may apply)

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SERIAL 15059-RFP
EXHIBIT D
SERVICE LEVEL AGREEMENT
CivicPlus will use commercially reasonable efforts to make the GCMS® available with a Monthly Uptime
Percentage (defined below) of at least 99.99%, based on a 24/7 calendar, in each case during any monthly billing
cycle (the "Service Commitment"). In the event CivicPlus does not meet the Service Commitment, you will be
eligible to receive a Service Credit as described below.
Definitions
• "Monthly Uptime Percentage" is calculated by subtracting from 100% the percentage of minutes
during the month in which the COM was "Unavailable." Monthly Uptime Percentage
measurements exclude downtime resulting directly or indirectly from any Exclusion (defined below).
* "Unavailable" and "Unavailability" mean:
o The HTML of the home page of the site is not delivered in 10 seconds or less 3 times in
a row when tested from inside our network and returns a status of 200.
o The Main page of the site returns a status other than 200 or 302 3 times in arow.
• A "Service Credit" is a dollar credit, calculated as set forth below, that we may credit back to an eligible
account.
Service Commitments and Service Credits
Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such
as upfront payments) for the month accordance with the schedule below.
Monthly Uptime Percentage Service Credit Percentage
Less than 99.99% 10% of one month's fee
Less Than 99% 30% of one month's fee
We will apply any Service Credits only against future payments otherwise due from you. Service Credits will not
entitle you to any refund or other payment from CivicPlus, A Service Credit will be applicable and issued only if
the credit amount for the applicable monthly billing cycle is greater than one dollar ($1 USD). Service Credits
may not be transferred or applied to any other account. Unless otherwise provided in the Contract, your sole and
exclusive remedy for any unavailability, non-performance, or other failure by us to provide the service is the
receipt of a Service Credit (if eligible) in accordance with the terms of this SLA.
Credit Request and Payment Procedures
I. CivicPlus will compile uptime reports on a monthly basis for review. If 99,99% uptime percentage is
not achieved (subject to limitations & exceptions as provided below), CivicPlus will proactively
provide the service credit to appear on the following year's invoice.
If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment,
then we will issue the Service Credit to you within one billing cycle following the month in which your request is
confirmed by us.
SLA Exclusions
The Service Commitment does not apply to any unavailability, suspension or termination of CiCMSO, or any
other GCMS® performance issues: (i) that result from a suspension; (ii) caused by factors outside of our
reasonable control, including any force majeure event or Internet access or related problems beyond the
demarcation point of CivicPlus; (iii) that result from any actions or inactions of you; (iv) that result from your

SERIAL 15059-REP
equipment, software or other technology and/or third party equipment, software or other technology (other than
third party equipment, software or other technology within our direct control); (v) that result from any
maintenance as provided for pursuant to the Contract; (vi) arising from our suspension and termination of your
right to use the ocmse in accordance with the Contract; or (vii) any intermittent slowness, lasting longer than
that defined as "Unavailability" in the SLA between 2:00AM to 3;00AM Mountain Standard Time every morning
while the application pulls restart (collectively, the "SLA Exclusions"). If availability is impacted by factors other
than those used in our Monthly Uptime Percentage calculation, then we may issue a Service Credit considering
such factors at our discretion.
Disaster Recovery Feature Service Commitment
CivicPlus will use commercially reasonable efforts to insure that in the event of a disaster that makes the Primary
data center unavailable (defined below) Client site will be brought back online at a secondary data center (the
"Service Commitment"), In the event CivicPlus does not meet the Service Commitment, you will be eligible to
receive a Service Credit as described below.
Definitions
• "Datacenter availability" is determined by inability to provide or restore functions necessary to support
the Service. Examples of necessary functions include but are not limited Cooling, Electrical, Sufficient
Internet Access, Physical space, and Physical access.
• A "Service Credit" is a dollar credit, calculated as set forth below, that we may credit back to an eligible
account.
• Recovery Time Objective (RTO) is the most anticipated time it will take to bring the service back
online in the event of a data center event.
• Recovery Point Objective (RPO) the amount of data lost that is considered acceptable.
Service Commitments and Service Credits
Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such
as upfront payments) for the month accordance with the schedule below.
Recovery Time Objective Service Credit Percentage
4 Hours 10% of one month's fee
Recovery Point Objective Service Credit Percentage
1 Hour 10% of one month's fee
Emergency Threat Response
In the event that Client receives or detects any threats that target Client's interne assets, Client must immediately
contact CivicPlus Support to share details of the threat so that CivicPlus may assess the threat. In the event that
CivicPlus receives or detects any threats that target Client's internet assets, CiviePlus must immediately contact
Client's Emergency Contacts to notify Client of the threat.
Once an attack is identified, CivicPlus Network Engineers will follow internal process to fight off attack(s).
1. In the event that Client receives or detects any threats that target Client's internet assets, Client must
immediately contact CivicPlus Support to share details of the threat 50 that CivicPlus may assess the
threat. In the event that CivicPlus receives or detects any threats that target Client's intemet assets,
CivicPlus must immediately contact Client's Emergency Contacts to notify Client of the threat,
2. CivicPlus will work with carriers to mitigate attack.
a. Possible BOP Re-routing
b. Block IP's at the carrier's edge, rather than Client or CivicPlus edge.
3. Using DDoS mitigation techniques such as blocking questionable traffic, blocking zones, and

SERIAL 15059-RFP
implementing captcha if necessary. Of course this will only be in place during the attack. Once the attack
has ended, normal configuration will be restored.
4. Data Soaking - CivicPlus will be able to soak most attacks without implementing Verisign Data
Soaking protection. Once attacks reach 25 Gbps, CivicPlus may implement Verisign at its sole
discretion. CivicPlus will configure and implement detection protocols to address layer 7 attacks
which include but are not limited to; TCP misuse, DNS misuse, etc.
5. Forensics
1. Haws from any attacks will be shared with Client
2. All Sflow data is put into Elasticsearch for analysis

SERIAL 15059-RFP
EXHIBIT E
ADDITIONAL HOSTING REQUIREMENTS
1.0 AVAILABILITY:
1 1 Contractor will use commercially reasonable efforts to make the GCMSiii available with a Monthly Uptime
Percentage (calculated by subtracting from 100% the percentage of minutes during the month in which the
GCMS, was "Unavailable.") Monthly Uptime Percentage measurements exclude downtime resulting
directly or indirectly from any Exclusion (defined as any downtime (i) that results from a suspension of
services for nonpayment; (ii) caused by factors outside of our reasonable control, including any force
majeure event or Internet access or related problems beyond the demarcation point of Contractor, (iii) that
result from any actions or inactions of you or any third party; (iv) that result from County equipment,
software or other technology and/or third party equipment, software or other technology (other than third
party equipment within our direct control); (v) that result from any maintenance as provided for pursuant to
the Agreement; or (vi) arising from our suspension and termination of County right to use the GCMS(a in
accordance with the Agreement) of at least 99.99%, in each case during any monthly billing cycle (the
"Service Commitment").
1.2 An industry-recognized backup methodology must be employed, including the use of off-site storage. The
vendor must make backup procedures and logs available at any time upon request from the County.
1.3 A website on the internet has a lot of variables that will affect performance. A lot of these variables are out
of the control of Contractor. Some of the variables out of Contractor's control include but are not limited
to:
• Bandwidth of the end user
• Computer hardware and software of the end user
• End-user's network congestion
• Client created content on pages
• 3rd party use of Widgets and 3rd party code added to County site
• Web Browser choice
• Hacictivism
The variables that Contractor can control and will control are:
• Hosting Hardware and utilization of the hardware
• Hosting Network Congestion
• Available upload and download bandwidth
• Partnerships with the common data carriers
• CivicEngage code issues
Contractor strives to make its proprietary software systems some of the fastest and most responsive CMS
option on the market. Contractor has set the below performance benchmarks. Should these performance
benchmarks not be achieved at any time, Contractor shall use commercial best efforts to determine the
cause of the failure and either rectify the issue, if possible, or collaborate with County to resolve the issue.
Contractor's Performance Benchmarks are:
Pagpe Time to First Byte I Load Total Size
Home Pate 600 ms 3.1 seconds 1.5 MB
Interior Pars -600 ms 3.1 seconds 1.5 MB
Module Pages 600 ms 3.1 seconds 1 MB__
Live Edit Pages 1000 ms 6 seconds 2 MB
Admin Pages 1000 ms 6 seconds 1 MB
2.0 CONNECTIVITY:
2.1 Contractor shall provide redundant connectivity for the Data Center.

SERIAL 15059-RFP
2.2 County will be able to securely manage site via SSL in any of the Contractor supported browsers (at
the time of Contract execution, these are current version of Internet Explorer, Firefox, Chrome and
Safari and current versions of native iOS and Android mobile browsers).
3.0 DATA SECURITY:
3.1 The vendor will use disk-to-disk backup methodology to securely backup Site content. Backups are
synced to our Disaster Recovery Data Center.
3.2 The Hosting data center will provide attestation by a 3rd party (e.g. SSAE-16) via CivicPlus on an
annual basis upon County's request.
3.3 All applications hosting Maricopa County data must undergo a risk assessment at least once per
year. The risk assessment must include system and application testing. The results must be made
available to the County upon request.
3.4 The vendor must maintain a non-disclosure agreement (NDA) with the County. All employees of the
vendor must maintain an NDA with the vendor.
3.5 All employees of the vendor must pass a federal, state, and local criminal background check. Any
employee who fails the background check shall not have any access to County data unless
specifically authorized by Maricopa County in writing. The vendor shall make personnel and
background check procedures available for inspection at any time upon request from the County.
3,6 No County backups shall be transferred or made available to a 3T d party in unencrypted from without
the express, written consent of the County. See the "Backups" section for what shall be considered
"encrypted.
3.7 No County backups shall be transferred or transmitted outside the United States for any reason
without the express, written consent of the County.
3.8 The system must support password policy enforcement, such as mixed case, numerals, and non-
alphanumeric characters.
3.9 The system must support the ability to disable or lock out user accounts after a given number of
login failures.
4.0 INFORMATION SYSTEMS AUDITING:
4.1 The system must log all material user actions, including but not limited to, Iogon and log off.
4.2 The system must log all material administrator actions, including but not limited to, user creation,
user deleting, password resets, and privilege level changes.
4.3 The system must log failed login attempts.
4.4 Logs must be made available to the County at any time.
5 BREACH NOTIFICATION:
5.1 Contractor disclaims any and all liability related to storing of sensitive health or financial
information, including but not limited to H1PAA and PCI standards. County understands and affirms
that Contractor's system is not rated for the storage of sensitive information covered by sensitive
information regulations including but not limited to 1-11PAA and PCI.
5.2 Notwithstanding the above, Contractor shall utilize best efforts to safeguard the security and
integrity of County data.
5.3 In the event of a Data Breach (defined as the unauthorized access by a non-authorized person(s) that

SERIAL I5059-RFP
results in the wrongful use, disclosure, or theft of a County's unencrypted data), Contractor shall use
best efforts to notify County of the breach as soon as practicable but in case more than 3 hours after
the earliest discovery of the Data Breach. Such notification efforts shall include but are limited to
notifying County's Emergency Contact by the provided telephone and email contact intim -nation.
Contractor shall maintain a policy prohibiting employees from speaking to the media or other
entities or individuals in regards to a data breach of cyber-attack on the web presence of County or
other clients.
6 DATA RETENTION:
6.1 The vendor shall destroy all offiine copies of County data at the time ceases to be useful. Destruction
procedures must he made available to the County upon request.
6.2 At the conclusion of the contract, all Maricopa County data and working papers must he returned to
the County and all vendor copies destroyed. The vendor must confirm in writing to the County that
all data was destroyed in accordance with this agreement and state the methodology used.
6.3 Upon the termination of the Contract by either party for any reason, including expiration of any
initial or renewal term or termination with or without cause, the County may request an electronic
copy of the website graphic designs, the page content, all module content, all importable/exportable
data, and all archived information ("Customer Content") for no additionil fee. Additionally,
Contractor shall consent to entering into a Software Escrow Agreement with a third-party Escrow
Service Provider to deliver the relevant software, source code and data used in the creation of the
website as more fully described in Section 6.34 of the Master Contract.

SERIAL 15059-RFP
EXHIBIT F
PLATINUM HOSTING SERVICE FEATURES
Data Center • Highly Reliable Data Center
• Managed Network Infrastructure
• On-Site Power Backup & Generators
• Multiple telecom/network providers
• Fully redundant Network
• Highly Secure Facility
• 24/7/365 System Monitorine
Hosting • Automated GCMS® Software Updates
• Server Management & Monitoring
• Multi-tiered Software Architecture
• Server software updates & security patches
• Database server updates & security patches
• Antivirus management & updates
• Server-class hardware from nationally recognized provider
• Redundant firewall solutions
• Hiph nerformance SAN with N-F2 reliability
Bandwidth • Multiple network carriers in place
• Burstable bandwidth up to 45 Gb/Sec
• Burstable billing model that does not penalize for transfer
DDoS • Data Soaking up to 1Tb/Sec
• Defined DDoS Attack Process
• Identify attack source
• Identify type of attack
• Monitor attack for threshold engagement
• DDOS Advanced Security Coverage
• Continuous DDoS mitigation coverage
• Content Distribution Network support
• Proxy server support
• Live User Detection service
• Emergency After-hours support, live agent (24/7)
• On-line status monitor at data center
• Event notification emails
Disaster Recovery • Guaranteed recovery TIME objective (RTO) of 4 hours
• Guaranteed recovery POINT objective (RPO) of 1 hour
• Pre-emptive monitoring for disaster situations
• Multiple data centers
• Gr-ovranhically diverse data centers

SERIAL 15059-RFP
Support and Maintenance
Support Services
CivicPlus' on-site support team is available from 7:00 am to 7:00 pm CT to assist clients with any questions, concerns or
suggestions regarding the functionality and usage of CivicPlus' GCMS® and associated applications. The support team is
available during these hours via CivicPlus' toll-free support number and e-mail. Support personnel will respond to calls as
they arrive (under normal circumstances, if all lines are busy, messages will be returned within two hours; action will be
taken on e-mails within four hours), and if Client's customer support liaison is unable to assist, the service escalation process
will begin.
Emergency support is available 24-hours-a-day for designated, named Client points-of-contact, with members of both
CivicPlus' project management and support teams available for urgent requests. Emergency support is provided free-of-
charge for true emergencies (ie: website is down, applications are malfunctioning, etc.), though Client may incur support
charges for non- emergency requests during off hours (ie: basic functionality / usage requests regarding system operation and
management). The current discounted rate is I 75/hour.
CivicPlus maintains a customer support website that is accessible 24-hours-a-day with an approved client username and
password.
Service Escalation Processes
In the event that CivicPlus' support team is unable to assist Client with a request, question or concern, the issue is reported to
the appropriate CivicPlus department.
Client requests for additional provided services are forwarded to CivicPlus' Client Care personnel.
Client concerns/questions regarding GCMS® or associated application errors are reported to CivicPlue technical team
through CivicPlus' issue tracking and management system to be addressed in a priority order to be determined by CivicPlus'
technical team.
All other requests that do not meet these criteria will be forwarded to appropriate personnel within CivicPlus' organization at
the discretion of the customer support liaison.
Included Services:
Support Maintenance of Civiellus GCMS0
7 a.m. —7 p.m. (CST) Monday — Install Service
Friday (excluding holidays) Patches for OS
24/7 Emergency Support Fixes
Dedicated Support Personnel Improvements
Usability Improvements Integration
Integration of System Enhancements Testing
Proactive Support for Updates & Fixes Development
Online Training Manuals Usage License
Monthly Newsletters
Routine Follow-up Check-ins
CivicPI us Connection

SERIAL 15059-RFP
EXHIBIT G
SERVICE & LICENSE ADDITIONAL TERMS AND CONDITIONS
1. Maricopa County ("Client") allows CivicPlus to display a "Government Websites by CivicPlus" insignia, and web
link at the bottom of their web pages. Client understands that the pricing and any related discount structure provided
under this Agreement assumes such permission throughout the duration of the term of the Contract to which this
addendum is attached.
2. After 36 consecutive months tinder the tel -Ms of this contract and associated pricing. Client will be fully eligible for a
CivicPlus Basic Redesign at no additional cost.
3. Upon full and complete payment of submitted invoices for the Project Development and launch of the website,
Client will own the Customer Content (defined as website graphic designs, the page content, all module content, all
importable/exportable data, and all archived information).
4. Upon completion of the development of the site, Client will assume full responsibility for website content
maintenance and content administration.Client, not CivicPIus, shall have sole responsibility for the accuracy, quality,
integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer
Content.
5. Intellectual Property of the CivicPlus Government Content Management System (GCMS0) shall remain the
property of CivicPlus.
6. Client shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or
make available to any third party the GCMS® software in any way; (ii) modify or make derivative works based upon
the GCMS® software; (iii) create Internet 'links" to the GCMS software or "frame" or "mirror" any GCMSE
administrative access on any other server or wireless or Internet-based device; or (iv) reverse engineer or access the
ocmse software in order to (a) build a competitive product or service, (b) build a product using similar ideas,
features, functions or graphics of the GCMS® software, or (c) copy any ideas, features. functions or graphics of the G
CMS® software. The CivicPlus name, the CivicPlus logo, and the product and module names associated with the
GCMS® software are trademarks of CivicPlus, and no right or license is granted to use them.
7. CivicPlus shall not be liable for any act, omission of act, negligence or defect in the quality of service of any
underlying carrier or other service provider whose facilities or services are used in furnishing any portion of the
service received by the Client.
B. CivicPlus will not be liable for any failure of performance that is caused by or the result of any act or omission by
Client or any entity employed/contracted on the Client's behalf
9. Client acknowledges that CivicPlus security services only protect against unauthorized intrusion attempts and agrees
that Client is solely responsible for any solicitation, collection, storage, or other use of end-users Personal Data on the
website as made by any user accessing the data pursuant to a valid authorization as provided by Client.
Notwithstanding protection services against unauthorized intrusion attempts, Client further agrees that CivicPlus has
no responsibility for the use or storage of end-users' Personal Data in connection with the website or the consequences
of the solicitation, collection, storage, or other use by Client or by any third party of Personal Data.

SERIAL 15059-RFP
EXHIBIT H
PROPOSED PROJECT TIMELINE
Timeline Color Key
-
On-Site Meeting Webinar Conference Action !tern/Due Date Website Launch
Participants Required: Participants Required; Participants Required:
Varies per due date
Key Stakeholders Project Team Members
Decision Makers Decision Makers Project Team Members
Project Team Members Department Leads
Departments
PHASE 1 PHASE 1 PHASE 1
Thursday, April 7th April 27'h — April 28' 1' Friday, April 29 th
10:00m MST 8:00am-5:00pm MST End of Day
ACTION ITEM
MEETING MEETING
Deliverables Due: Web Op and Content Form
Pre- Kick Off Meeting 2 Days On-Site Kickoff Consulting Submit photos for design and other deliverables
Meet with Project Managers to discuss **Design Consulting Is spread throughout outlined on Page 3 of the Startup Kit
the upcoming Kick Off Consulting and project" FORMS:M[1:4AD-
next steps. 2 Days of on-site consulting. Meetings with the pr9jectteam3.civicoius.com/ForrnCenter/CivicP1
departments, look at current site and discuss us-Proiect•Forms-6
overall direction/expectations of new website.
Department Header Photos
PHASE 1
Tuesday, May 10th Friday, May 21 5h
1:00pm-2:00pm MST End of Day
MEETING ACTION ITEM
Website Layout Proposal Layout Approval Due
Finalize layout, information architecture, and moodboard for Please provide your approval and Jo or requested changes to the Layout
new site Proposal via the online form:
htto://civicolusdemo.com/FormCenter/CivicPlus-Project-Forms-15/Layout-
Proposal Feedback-Form-92
PHASE I.
Mon, May 16th — Fri, may 27th
8:00am-5:00pm MST
MEETING
10 Days On-Site Content Consulting
Your Consultant and VP of Operations will be on-site to dive into the content on your current site. Focus on organization, navigation structure
for new site and clean up current site.
PHASE I. PHASE 1
Tuesday, June 14`1' Friday, July 8` h
1:00pm-2:00pm MST End of Day
MEETING ACTION ITEM
COMP Reveal COMP Approval Due
We will reveal a JPG version of your website Please provide approval ofJPG comp via email

SERIAL 15059-RFP
PHASE 2
Mon, July 11' 1' — Fri, July 22'1
8:00am-5:00pm MST
MEETING
10 Days On-Site Content Consulting
Your Consultant and Lead Content Developer will be on-site to help finalize all content details. Consultant will help finalize Department Header
worksheets and meet with individual departments.
Reminder: DUE Friday, July 29 0,
All Department Header Worksheets
PHASE 2 PHASE 3 PHASE 3
Friday, July 29th Friday, August nth Tuesday, October 11t h
End of Day End of Day 10:00am-11:00am MST
AIMING
ACTION ITEM ACTION ITEM
Website Reveal Meeting
ALL Department Header Worksheets Due Content Up To Date/ Presentation of your functional website
DPH Worksheets will be sent by Wednesday, April DNS Worksheet Due based on your goals, recommendations, and
V, Please submit completed °PH worksheets via Critical to guarantee the information our combined vision.
email available is relevant and fresh. Also
please complete the DNS worksheet.
PHASE 4
Mon, October 17" — Fri, October 28 th
8:00am-5:00pm MST
TRAINING (ON-SITE)
20 Days On-Site Training
Customized to give your staff the skills they need to maintain your website. Learn the content management system on your new website
and make real-time changes as you learn.
PHASE 4 PHASE 4
Friday, November 4th Mon, October 31" - Fri, November 4'
End of Day 8:00am-5:00pm MST
ACTION ITEM WORKSHOP WEEK (ON-SITE)
Final Design Approval Due (All Sites) 5 Days On-Site Workshop Week
Any design changes that you would like made by the CivicPlus Your Trainer and Lead Content Developer will be on site to conduct
team need to be made and submitted by this date. workshop time with the various departments. They will assist with
any items that still need to be addressed as well as help departments
customize their pages for go live.
PHASE 5 PHASE 5
Mon, November 7' — Fri, November 11th
Thursday, November 17th
8:00am-5:00pm MST
GO LIVE PREP ION-SITE) GO LIVE
5 Days On-Site Go Live Prep Website Launch
Your Trainer and Project Manager will be on-site to assist NOTE: It con take up to 48 hours for DNS to propagate throughout
departments as your new website prepares to launch. This can web,
Include workshop time, department meetings, CAA sessions, etc.

SERIAL 15059-RFP
EXHIBIT I
CHANGE CONTROL PROCESS
Project Change Authorization Form
II [Select Date]
- - - -
Customer Name <Client's Company> Project Sponsor
[—
Project Name <Project Name> Project Manager
Project Change Responsible Individuals
Authorization (PCA)
Requested By Contract Number
Estimated Start Date Project Number
Estimated End Date PCA Number
This Project Change Authorization (PCA) adds <PCA Title> to the Statement of Work for <project name>. The scope of work is to
<add a brief project description>.
<PCA Activity 1> Description
▪ [Briefly describe the purpose of this activity./
Note: To delete any tip (such as this)Just click It and start typing. If you're not yet ready to add your own text. Just click a tip
and press spacebar to remove it.
This activity has the following subtasks:
<Task #1: Brief description of task><Task #2: Brief description of task>
<Task #3: Brief description of task>
Completion Criteria
U [Briefly describe the required criteria that deterinines if this activity is complete- Note that there is a separate section later in
this document where you can describe the overall completion criteria for the PCA.I
Deliverables
n (List or summarize all specific deliverables resulting from this activity)
Assumptions
if (List any assumptions necessary to ensure that you and the client have the some expectations for this activity.)
• <Assumption #1: Brief description of assumption>
<Assumption #2: Brief description of assumption>
• <Assumption #3: Brief description of assumption>

SERIAL 15059-RFP
Estimated Charges for the Change Authorization
Maricopa County will provide an estimated <000> hours of Professional Services for this PCA at hourly
rates based on position and roles, as follows:
Estimated Total
Estimated Funding
Pricing Tier Positions/Roles Qty. Hours Hourly Rate Requirement
1 <Description>
2 <Description>
3 <Description>
4 <Description>
5 <Description>
Estimated Schedule for the Change Authorization
The scope of services described in this PCA is expected to span approximately <00> weeks.
The start date for this PCA is <date>.
The estimated end date for this PCA Is <date>.
o This PCA will expire on <date> unless extended by both parties.
Completion Criteria for the Change Authorization
Maricopa County will have fulfilled its obligations under this PCA when one of the following first occurs:
All deliverables listed in this PCA have been provided.
The number of hours for services on this PCA, as detailed in the Estimated Charges section of this document—or in any
subsequent approved PCA— have been completed.
• An agreed upon end date for this PCA is reached.
Note: Either party may terminate this PCA with the provision of a written <00> week termination notice of the original
Statement of Work, dated <date>.
Terms for this Change Authorization
Maricopa County will provide an estimated <000> hours of Professional Services for this PCA. The
estimated total funding requirements for the services is <$00,000> plus travel and living expenses,
which are estimated at 15% of services or <$00,000>.
<Client's Company> will be invoiced monthly based on actual hours expended and travel and living
expenses incurred.
All other terms and conditions stated in the original Statement of Work dated <date>, unless modified in
this PCA, will remain unchanged.
This Project Change Authorization is subject to the terms and conditions of the <project name>
Statement of Work. It is agreed that the complete agreement for these services consists of the original
Statement of Work, this PCA (and any other approved PCAs), and the Customer Agreement.
Approved by:
For <Client's Date For Maricopa Date
Company> County

SERIAL I5059-RFP
EXHIBIT J
OFFICE OF PROCUREMENT SERVICES CONTRACTOR )OUCY
1.0 All contract-related travel plans and arrangements shall be prior-approved by the County Contract
Administrator.
2.0 Lodging, per diem and incidental expenses incurred in performance of Maricopa County/Special District
(County) contracts shall be reimbursed based on current U.S. General Services Administration (GSA)
domestic per diem rates for Phoenix, Arizona. Contractors must access the following internet site to
determine rates (no exceptions): www.gsa.aov
2.1 Additional incidental expenses (i.e., telephone, fax, internet and copying charges) shall not be
reimbursed. They should be included in the contractor's hourly rate as an overhead charge.
2.2 The County will not (under no circumstances) reimburse for Contractor guest lodging, per diem or
incidentals.
3.0 Commercial air travel shall be reimbursed as follows:
3.1 Coach airfare will be reimbursed by the County. Business class airfare may be allowed only when
preapproved in writing by the County Contract Administrator as a result of the business need of
the County when there is no lower fare available.
3.2 The lowest direct flight airfare rate from the Contractors assigned duty post (pre-defined at the
time of contract signing) will be reimbursed. Under no circumstances will the County reimburse
for airfares related to transportation to or from an alternate site.
3.3 The County will not (under no circumstances) reimburse for Contractor guest commercial air
travel.
4.0 Rental vehicles may only be used if such use would result in an overall reduction in the total cost of the
trip, not for the personal convenience of the traveler. Multiple vehicles for the same set of travelers for the
same travel period will not be permitted without prior written approval by the County Contract
Administrator.
4.1 Purchase of comprehensive and collision liability insurance shall be at the expense of the
contractor, The County will not reimburse contractor if the contractor chooses to purchase these
coverage,
4.2 Rental vehicles are restricted to sub-compact, compact or mid-size sedans unless a larger vehicle
is necessary for cost efficiency due to the number of travelers. (NOTE: contractors shall obtain
pre-approval in writing from the County Contract Administrator prior to rental of a larger vehicle.)
4.3 County will reimburse for parking expenses if free, public parking is not available within a
reasonable distance of the place of County business, All opportunities must be exhausted prior to
securing parking that incurs costs for the County. Opportunities to be reviewed are the DASH;
shuttles, etc. that can transport the contractor to and from County buildings with minimal costs.
4.4 County will reimburse for the lowest rate, long-term uncovered (e.g. covered or enclosed parking
will not be reimbursed) airport parking only if it is less expensive than shuttle service to and from
the airport.
4.5 The County will not (under no circumstances) reimburse the Contractor for guest vehicle rental(s)
or other any transportation costs.
5,0 Contractor is responsible for all costs not directly related to the travel except those that have been pre-
approved by the County Contract Administrator. These costs include (but not limited to) the following: in-
room movies, valet service, valet parking, laundry service, costs associated with storing luggage at a hotel,
fuel costs associated with non-County activities, tips that exceed the per diem allowance, health club fees,

SERIAL 15059-RFP
and entertainment costs. Claims for unauthorized travel expenses will not be honored and are not
reimbursable.
6.0 Travel and per diem expenses shall be capped at 15% of project price unless otherwise specified in
individual contracts.
7.0 Contractor shall provide, (upon request) with their invoice(s), copies of receipts supporting travel and per
diem expenses, and if applicable with a copy of the written consent issued by the Contract Administrator.
No travel and per diem expenses shall be paid by County without copies of the written consent as described
in this policy and copies of all receipts.

SERIAL 15059-RFP
EXHIBIT K
CONTRACTOR'S RESPONSE TO OUESTIONS DATED OCTOBER 1, 2015 TO 15059-
RFP (REFERENCE DOCUMENT)

SERIAL I5059-RFP
EXHIBIT L
CONTRACTOR'S RFP RESPONSE DATED AUGUST 20, 2015 TO 15059-RFP
(REFERENCE DOCUMENT)