14111-CONTRACT.DOCX

CONTRACT PURSUANT TO RFP
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This Contract is entered into this eighteenth (18th) day of November, 2015 (the “Effective Date”) by and between
Maricopa County (“County”), a political subdivision of the State of Arizona, and Cornerstone OnDemand, Inc., a
Delaware corporation, (“Contractor”) for the purchase of Talent Management Hosted Services.
1.0 CONTRACT TERM:
1.1 This Contract is for a term commencing on the Effective Date and ending on the fifth (5th)
anniversary of June 30, 2016 “Initial Term”).
1.2 The County may, at its option and with the agreement of the Contractor, renew the term
of this Contract for additional terms up to a maximum of Five (5) years, (or at the
County’s sole discretion, following the Initial Term, extend the contract on a month-to-
month basis for a maximum of six (6) months after expiration). The County shall notify the
Contractor in writing of its intent to extend the Contract term at least sixty (60) calendar days prior
to the expiration of the original contract term, or any additional term thereafter.
2.0 FEE ADJUSTMENTS:
Any request for a fee adjustment must be submitted sixty (60) days prior to the current Contract expiration
date. Requests for adjustment in cost of labor and/or materials must be supported by appropriate
documentation. If County agrees to the adjusted fee, County shall issue written approval of the change.
The reasonableness of the request will be determined by comparing the request with the (Consumer Price
Index) or by performing a market survey, in conjunction with the increased value of the service.
3.0 PAYMENTS:
3.1 As consideration for performance of the duties described herein, County shall pay Contractor the
sum(s) stated in Exhibit A (Pricing):
3.1.1 The Annual fees in Exhibit A.
3.2 Payment shall be made upon the County’s receipt of a properly completed invoice as set forth in
Section 3.5 below. In addition, Implementation Services, operational costs, and other costs will be
based on payments in Exhibit A (Pricing).
3.3 Implementation Service fees specified in Exhibit A (Pricing) will be invoiced based on the
deliverables included in Exhibit B (Scope of Work), and Exhibit A (Pricing). Invoices will be
submitted in accordance with Exhibit A (Pricing). County will withhold ten percent (10%) of the
Implementation Services fees; such withheld amount will be paid within thirty (30) days following
the Implementation completion date.
3.4 Payment shall be made upon the County’s receipt of a properly completed invoice. Services are
subject to suspension for failure to timely remit payment therefor.

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3.5 INVOICES:
3.5.1 The Contractor shall submit in a manner acceptable to the County one (1) legible copy of
their detailed invoice before payment(s) can be made. At a minimum, the invoice must
provide the following information:
 Company name, address and contact
 County bill-to name and contact information
 Contract serial number
 County purchase order number
 Invoice number and date
 Payment terms
 Date of services
 Quantity
 Contract Item number(s)
 Description of service provided
 Pricing per unit of service
 Extended price
 Total Amount Due
3.5.2 Problems regarding billing or invoicing shall be directed to the County as listed on the
Purchase Order.
3.5.3 Payment shall be made to the Contractor by Accounts Payable through the Maricopa
County Vendor Express Payment Program. This is an Electronic Funds Transfer (EFT)
process. After Contract Award the Contractor shall complete the Vendor Registration
Form located on the County Department of Finance Vendor Registration Web Site
(http://www.maricopa.gov/Finance/Vendors.aspx).
3.5.4 EFT payments to the routing and account numbers designated by the Contractor will
include the details on the specific invoices that the payment covers. The Contractor is
required to discuss remittance delivery capabilities with their designated financial
institution for access to those details.
3.6 PAYMENT RETENTION: (for Service fees during implementation)
3.6.1 Ten percent (10%) of monies paid for Project Management and Project Labor earned by
CONTRACTOR related to work under this agreement shall be retained by COUNTY
until Final Completion of the implementation services herein described in accordance
with Exhibit B-1. COUNTY may elect to release specific retention payments based on
mutually agreed milestones, but in no case shall retention be released prior to Final
Completion. All other payment terms and conditions shall not be affected by the
retention. In the event of termination or cancellation of this contract by County through
no fault of CONTRACTOR, CONTRACTOR shall be entitled to the refund of any funds
in the retention account.
3.6.2 After fifty percent (50%) of the work has been completed, the Maricopa County may
reduce the retainage to five percent (5%) of all monies previously earned and all monies
earned thereafter. Any reduction in retainage shall be in the discretion of the Maricopa
County. Any interest earned on retainage shall accrue solely to the benefit of COUNTY.
3.7 APPLICABLE TAXES:
3.7.1 Payment of Taxes: The Contractor shall pay all applicable taxes. With respect to any
installation labor on items that are not attached to real property performed by Contractor
under the terms of this Contract, the installation labor cost and the gross receipts for
materials provided shall be listed separately on the Contractor’s invoices.

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3.7.2 State and Local Transaction Privilege Taxes: Maricopa County is subject to all
applicable state and local transaction privilege taxes. To the extent any state and local
transaction privilege taxes apply to sales made under the terms of this contract it is the
responsibility of the seller to collect and remit all applicable taxes to the proper taxing
jurisdiction of authority.
3.7.3 Tax Indemnification: Contractor and all subcontractors shall pay all Federal, state, and
local taxes applicable to its operation and any persons employed by the Contractor.
Contractor shall, and require all subcontractors to hold Maricopa County harmless from
any responsibility for taxes, damages and interest, if applicable, contributions required
under Federal, and/or state and local laws and regulations and any other costs including
transaction privilege taxes, unemployment compensation insurance, Social Security and
Worker’s Compensation.
3.8 TAX: (SERVICES)
Contractor’s proposal prices do not include any applicable taxes. Any and all applicable taxes
shall be paid by the County directly to the State of Arizona.
4.0 AVAILABILITY OF FUNDS:
4.1 The provisions of this Contract relating to payment for services shall become effective when funds
assigned for the purpose of compensating the Contractor as herein provided are actually available
to County for disbursement. The County shall be the sole judge and authority in determining the
availability of funds under this Contract. County shall keep the Contractor fully informed as to the
availability of funds.
4.2 If any action is taken by any state agency, Federal department or any other agency or
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in connection
with, this Contract, County may amend, suspend, decrease, or terminate its obligations under, or in
connection with, this Contract. In the event of termination, County shall be liable for payment
only for services rendered prior to the effective date of the termination, provided that such services
are performed in accordance with the provisions of this Contract. County shall give written notice
of the effective date of any suspension, amendment, or termination under this Section, at least ten
(10) days in advance.
5.0 DUTIES:
5.1 The Contractor shall perform all duties stated in Exhibit “B”, B-1 and B-2 or as otherwise agreed
in writing by the Procurement Officer and Contractor.
5.2 During the Contract term, County may provide Contractor’s personnel with adequate workspace
for consultants and such other related facilities as may be required by Contractor to carry out its
contractual obligations.
6.0 TERMS and CONDITIONS:
6.1 INDEMNIFICATION:
6.1.1 To the fullest extent permitted by law, Contractor shall defend, indemnify, and hold
harmless County, its agents, representatives, officers, directors, officials, and employees
from and against all third party claims, damages, losses and expenses, including, but not
limited to, attorney fees, court costs, expert witness fees, and the cost of appellate
proceedings, relating to, arising out of, or alleged to have resulted from the negligent acts,
errors, omissions, mistakes or malfeasance relating to the Contractor’s performance of
this Contract. Contractor’s duty to defend, indemnify and hold harmless County, its
agents, representatives, officers, directors, officials, and employees shall arise in
connection with any claim, damage, loss or expense that is caused by any negligent acts,
errors, omissions or mistakes in the performance of this Contract by the Contractor, as

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well as any person or entity for whose acts, errors, omissions, mistakes or malfeasance
Contractor may be legally liable.
6.1.2 The amount and type of insurance coverage requirements set forth herein will in no way
be construed as limiting the scope of the indemnity in this paragraph.
6.1.3 The scope of this indemnification does not extend to any claim, damage, loss, or expense
to the extent resulting from the sole negligence of County.
6.1.4 Indemnification Procedures. To obtain indemnification, County shall: (i) give written
notice of any claim promptly to Contractor; (ii) give Contractor, at Contractor’s option,
sole control of the defense and settlement of such claim, provided that Contractor may
not, without the prior consent of County (not to be unreasonably withheld), settle any
claim unless it unconditionally releases County of all liability; (iii) provide to Contractor
all available information and assistance; and (iv) not take any action that might
compromise or settle such claim.
6.2 INSURANCE:
6.2.1 Contractor, at Contractor’s own expense, shall purchase and maintain the herein
stipulated minimum insurance from a company or companies duly licensed by the State
of Arizona and possessing a current A.M. Best, Inc. rating of B++. In lieu of State of
Arizona licensing, the stipulated insurance may be purchased from a company or
companies, which are authorized to do business in the State of Arizona.
6.2.2 All insurance required herein shall be maintained in full force and effect until all work or
service required to be performed under the terms of the Contract is satisfactorily
completed and formally accepted.
6.2.3 Contractor’s insurance shall be primary insurance as respects County, and any insurance
or self-insurance maintained by County shall not contribute to it.
6.2.4 Any failure to comply with the claim reporting provisions of the insurance policies or any
breach of an insurance policy warranty shall not affect the County’s right to coverage
afforded under the insurance policies.
6.2.5 The insurance policies may provide coverage that contains deductibles or self-insured
retentions. Such deductible and/or self-insured retentions shall not be applicable with
respect to the coverage provided to County under such policies. Contractor shall be
solely responsible for the deductible and/or self-insured retention and County, at its
option, may require Contractor to secure payment of such deductibles or self-insured
retentions by a surety bond or an irrevocable and unconditional letter of credit.
6.2.6 County reserves the right to request and to receive, within 10 working days, certified
copies of any or all of the herein required insurance certificates. County shall not be
obligated to review policies and/or endorsements or to advise Contractor of any
deficiencies in such policies and endorsements, and such receipt shall not relieve
Contractor from, or be deemed a waiver of County’s right to insist on strict fulfillment of
Contractor’s obligations under this Contract.
6.2.7 The insurance policies required by this Contract, except Workers’ Compensation, and
Errors and Omissions, shall name County, its agents, representatives, officers, directors,
officials and employees as Additional Insured’s.
6.2.8 The policies required hereunder, except Workers’ Compensation, and Errors and
Omissions, shall contain a waiver of transfer of rights of recovery (subrogation) against
County, its agents, representatives, officers, directors, officials and employees for any
claims arising out of Contractor’s work or service.

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6.2.9 The Contractor's policies shall stipulate that the insurance afforded the Contractor shall
be primary insurance and that any insurance carried by the Department, its agents,
officials, employees or the State of Arizona shall be excess and not contributory
insurance, as provided by A.R.S. § 41-621 (E).
6.2.10 Coverage provided by the Contractor shall not be limited to the liability assumed under
the indemnification provisions of this Contract.
6.2.11 Commercial General Liability:
Commercial General Liability insurance and, if necessary, Commercial Umbrella
insurance with a limit of not less than $2,000,000 for each occurrence, $2,000,000
Products/Completed Operations Aggregate, and $4,000,000 General Aggregate Limit.
The policy shall include coverage for bodily injury, broad form property damage,
personal injury, products and completed operations and blanket contractual coverage, and
shall not contain any provision which would serve to limit third party action over claims.
There shall be no endorsement or modification of the CGL limiting the scope of coverage
for liability arising from explosion, collapse, or underground property damage.
6.2.12 Automobile Liability:
Commercial/Business Automobile Liability insurance and, if necessary, Commercial
Umbrella insurance with a combined single limit for bodily injury and property damage
of not less than $1,000,000 each occurrence with respect to any of the Contractor’s hired,
and non-owned vehicles assigned to or used in performance of the Contractor’s work or
services under this Contract.
6.2.13 Workers’ Compensation:
6.2.13.1 Workers’ Compensation insurance to cover obligations imposed by federal
and state statutes having jurisdiction of Contractor’s employees engaged in the
performance of the work or services under this Contract; and Employer’s
Liability insurance of not less than $1,000,000 for each accident, $1,000,000
disease for each employee, and $1,000,000 disease policy limit.
6.2.13.2 Contractor waives all rights against County and its agents, officers, directors
and employees for recovery of damages to the extent these damages are
covered by the Workers’ Compensation and Employer’s Liability or
commercial umbrella liability insurance obtained by Contractor pursuant to
this Contract.
6.2.14 E&O (Professional)
If necessary, Commercial Umbrella insurance, which will insure and provide coverage
for errors or omissions of the CONTRACTOR, with limits of no less than $2,000,000
for each claim.
Contractor shall maintain Professional Liability insurance which will provide coverage
for any and all acts arising out of the work or services performed by the Contractor under
the terms of this Contract, with a limit of not less than $1,000,000 for each claim, and
$3,000,000 aggregate claims.
6.2.15 Certificates of Insurance.
6.2.15.1 Prior to Contract AWARD, Contractor shall furnish the County with valid
and complete certificates of insurance, or formal endorsements as required
by the Contract in the form provided by the County , issued by Contractor’s
insurer(s), as evidence that policies providing the required coverage,
conditions and limits required by this Contract are in full force and effect.
Such certificates shall identify this contract number and title.

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6.2.15.2 In the event any insurance policy (ies) required by this contract is (are)
written on a “claims made” basis, coverage shall extend for two years past
completion and acceptance of Contractor’s work or services and as
evidenced by annual Certificates of Insurance.
6.2.15.3 If a policy will expire during the life of the Contract, a renewal certificate
must be sent to County fifteen (15) days prior to the expiration date.
Contractor’s failure to provide the County a renewal certificate in
accordance with this section shall not constitute a breach of contract,
provided, however, that Contractor shall endeavor to provide such renewal
certificate in a timely manner.
6.2.16 Cancellation and Expiration Notice.
Insurance required herein shall not be permitted to expire, be canceled, or materially
changed without thirty (30) days prior written notice to the County.
6.3 FORCE MAJEURE
6.3.1 Neither party shall be liable for failure of performance, nor incur any liability to the other
party on account of any loss or damage resulting from any delay or failure to perform all
or any part of this Contract if such delay or failure is caused by events, occurrences, or
causes beyond the reasonable control and without negligence of the parties. Such events,
occurrences, or causes will include Acts of God/Nature (including fire, flood, earthquake,
storm, hurricane or other natural disaster), war, invasion, act of foreign enemies,
hostilities (whether war is declared or not), civil war, riots, rebellion, revolution,
insurrection, military or usurped power or confiscation, terrorist activities,
nationalization, government sanction, lockout, blockage, embargo, labor dispute, strike,
interruption or failure of electricity or telecommunication service.
6.3.2 Each party, as applicable, shall give the other party notice of its inability to perform and
particulars in reasonable detail of the cause of the inability. Each party must use best
efforts to remedy the situation and remove, as soon as practicable, the cause of its
inability to perform or comply.
6.3.3 The party asserting Force Majeure as a cause for non-performance shall have the burden
of proving that reasonable steps were taken to minimize delay or damages caused by
foreseeable events, that all non-excused obligations were substantially fulfilled, and that
the other party was timely notified of the likelihood or actual occurrence which would
justify such an assertion, so that other prudent precautions could be contemplated.
6.3.4 The County shall reserve the right to terminate this Contract and/or any applicable order
or contract release purchase order upon non-performance by Contractor with 30 days’
notice. The County shall reserve the right to extend the Contract and time for
performance at its discretion.
6.4 WARRANTY OF SERVICES:
6.4.1 The Contractor warrants that all services provided hereunder will materially conform to
the requirements of the Contract, including all descriptions, specifications and
attachments made a part of this Contract. County’s acceptance of services or goods
provided by the Contractor shall not relieve the Contractor from its obligations under this
warranty.
6.4.2 In addition to its other remedies, County may, at the Contractor's expense, require prompt
correction of any services failing to meet the Contractor's warranty herein. Services
corrected by the Contractor shall be subject to all the provisions of this Contract in the
manner and to the same extent as services originally furnished hereunder.

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6.4.3 Warranty Disclaimer. EXCEPT AS OTHERWISE SET FORTH IN THE AGREEMENT,
CORNERSTONE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, NON-INFRINGEMENT (EXCEPT FOR THE INFRINGEMENT
INDEMNIFICATION PROVIDED HEREUNDER) AND ANY WARRANTIES
ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE.
6.5 INSPECTION OF SERVICES:
6.5.1 The Contractor shall provide and maintain an inspection system acceptable to County
covering the services under this Contract. Complete records of all inspection work
performed by the Contractor shall be maintained and made available to County during
contract performance and for as long afterwards as the Contract requires.
6.5.2 County has the right to inspect and test all services called for by the Contract, to the
extent practicable at all times and places during the term of the Contract. County shall
perform inspections and tests in a manner that will not unduly delay the work.
6.5.3 If any of the services do not conform to Contract requirements, County may require the
Contractor to perform the services again in conformity with Contract requirements, at no
cost to the County. When the defects in services cannot be corrected by re-performance,
County may:
6.5.3.1 Require the Contractor to take necessary action to ensure that future
performance conforms to Contract requirements; and
6.5.3.2 Reduce the Contract price to reflect the reduced value of the services performed.
6.5.4 If the Contractor fails to promptly perform the services again or to take the necessary
action to ensure future performance in conformity with Contract requirements, County
may:
6.5.4.1 Terminate the Contract for default.
6.6 Suspension of Work
The Procurement Officer may order the Contractor, in writing, to suspend, delay, or interrupt all or
any part of the work of this contract for the period of time that the Procurement Officer determines
appropriate for the convenience of the County. No adjustment shall be made under this clause for
any suspension, delay, or interruption to the extent that performance would have been so
suspended, delayed, or interrupted by any other cause, including the fault or negligence of the
Contractor. No request for adjustment under this clause shall be granted unless the claim, in an
amount stated, is asserted in writing as soon as practicable after the termination of the suspension,
delay, or interruption, but not later than the date of final payment under the contract.
6.7 Stop Work Order
The Procurement Officer may, at any time, by written order to the Contractor, require the
Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days
after the order is delivered to the Contractor, and for any further period to which the parties may
agree. The order shall be specifically identified as a stop work order issued under this clause.
Upon receipt of the order, the Contractor shall immediately comply with its terms and take all
reasonable steps to minimize the incurrence of costs allocable to the work covered by the order
during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to
the Contractor, or within any extension of that period to which the parties shall have agreed, the
Procurement Officer shall either—
6.7.1 Cancel the stop-work order; or

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6.7.2 Terminate the work covered by the order as provided in the Default, or the Termination
for Convenience of the County, clause of this contract.
6.7.3 The Procurement Officer may make an equitable adjustment in the delivery schedule
and/or contract price, or otherwise, and the contract shall be modified, in writing,
accordingly, if the Contractor demonstrates that the stop work order resulted in an
increase in costs to the Contractor.
6.8 UNCONDITIONAL TERMINATION FOR CONVENIENCE:
6.8.1 Maricopa County may terminate the resultant Contract for convenience by providing
sixty (60) calendar days advance notice to the Contractor.
6.8.2 Cornerstone may terminate this Agreement if the County materially breaches its
obligations under Section 3.2 (“County Restrictions” EXHIBIT B) and/or its payment
obligations hereunder, if, where capable of remedy, such breach has not been cured
within thirty (30) days of the County’s receipt of written notice describing the breach in
reasonable detail. Immediately following termination of this Agreement, County shall
cease using all Products. If the Agreement is terminated, upon request, at no additional
charge, Cornerstone will return County Data to County via County’s secure FTP site in
the same format in which the County Data was originally inputted into the Software.
Alternatively, County Data can be returned in a mutually agreed format at a scope and
price to be agreed. Cornerstone will maintain a copy of County Data for no more than six
(6) months following termination of the Agreement, after which time any County Data
not retrieved will be destroyed.
6.9 TERMINATION FOR DEFAULT:
The County may, by written notice of default to the Contractor, terminate this contract in whole or
in part if the Contractor fails to:
6.9.1 Deliver the supplies or to perform the services within the time specified in this contract or
any extension;
6.9.2 Make progress, so as to endanger performance of this contract; or
6.9.3 Perform any of the other provisions of this contract.
6.9.4 The County’s right to terminate this contract under these subparagraph may be exercised
if the Contractor does not cure such failure within 30 days (or more if authorized in
writing by the County) after receipt of the notice from the Procurement Officer
specifying the failure.
6.10 Liability.
6.10.1 Liability Cap:
EXCEPT FOR (i) A PARTY’S INTELLECTUAL PROPERTY INDEMNIFICATION
OBLIGATIONS; (ii) BREACH BY COUNTY OF SECTION “COUNTY
RESTRICTIONS”; OR (iii) A PARTY’S WILLFUL MISCONDUCT, EACH PARTY’S
MAXIMUM AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS
AGREEMENT, REGARDLESS OF THE THEORY OF LIABILITY, WILL BE
LIMITED TO THE TOTAL FEES PAID OR PAYABLE BY COUNTY TO
CORNERSTONE HEREUNDER FOR THE TWELVE-MONTH PERIOD
IMMEDIATELY PRECEDING THE DATE THE CAUSE OF ACTION AROSE. THE
EXISTENCE OF MORE THAN ONE CLAIM SHALL NOT EXPAND SUCH LIMIT.
THE PARTIES ACKNOWLEDGE THAT THE FEES AGREED UPON BETWEEN
COUNTY AND CORNERSTONE IS BASED IN PART ON THESE LIMITATIONS,

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AND THAT THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY
FAILURE OF ANY ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THE
FOREGOING LIMITATION SHALL NOT APPLY TO A PARTY’S PAYMENT
OBLIGATIONS UNDER THE AGREEMENT.
6.10.2 Exclusion of Consequential Damages:
NEITHER PARTY WILL BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOST
BUSINESS OPPORTUNITIES, LOSS OF DATA, INTERRUPTION OF BUSINESS,
PROVIDING REPLACEMENT SOFTWARE (EXCEPT AS SET FORTH IN SECTION
“INFRINGEMENT CURES”), OR ANY OTHER INDIRECT, SPECIAL, PUNITIVE,
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR
RELATING TO THIS AGREEMENT, REGARDLESS OF THE THEORY OF
LIABILITY, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
6.11 STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST:
Notice is given that pursuant to A.R.S. § 38-511 the County may cancel any Contract without
penalty or further obligation within three years after execution of the contract, if any person
significantly involved in initiating, negotiating, securing, drafting or creating the contract on
behalf of the County is at any time while the Contract or any extension of the Contract is in effect,
an employee or agent of any other party to the Contract in any capacity or consultant to any other
party of the Contract with respect to the subject matter of the Contract. Additionally, pursuant to
A.R.S § 38-511 the County may recoup any fee or commission paid or due to any person
significantly involved in initiating, negotiating, securing, drafting or creating the contract on
behalf of the County from any other party to the contract arising as the result of the Contract.
6.12 CONTRACTOR LICENSE REQUIREMENT:
The Respondent shall procure all permits, insurance, licenses and pay the charges and fees
necessary and incidental to the lawful conduct of his/her business, and as necessary complete any
required certification requirements, required by any and all governmental or non-governmental
entities as mandated to maintain compliance with and in good standing for all permits and/or
licenses. The Respondent shall keep fully informed of existing and future trade or industry
requirements, Federal, State and Local laws, ordinances, and regulations which in any manner
affect the fulfillment of a Contract and shall comply with the same. Contractor shall immediately
notify both Office of Procurement Services and the using agency of any and all changes
concerning permits, insurance or licenses.
6.13 SUBCONTRACTING:
The Contractor may not assign to another Contractor or Subcontract to another party for
performance of the terms and conditions hereof without the written consent of the County. All
correspondence authorizing subcontracting must reference the Contract Serial Number.
6.14 AMENDMENTS:
All amendments to this Contract shall be in writing and approved/signed by both parties. Maricopa
County Office of Procurement Services shall be responsible for approving all amendments for
Maricopa County.
6.15 ADDITIONS/DELETIONS OF SERVICE:
6.15.1 If additional materials or services are required from a Contract, prices for such additions
will be negotiated between the Contractor and the County.
6.15.2 The County reserves the right of final approval on proposed staff for all Task
Orders. Also, upon request by the County, the Contractor will be required to remove any

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employees working on County projects and substitute personnel based on available
resources within a commercially reasonable time.
6.16 VALIDITY:
The invalidity, in whole or in part, of any provision of this Contract shall not void or affect the
validity of any other provision of the Contract.
6.17 SEVERABILITY:
The invalidity, in whole or in part, of any provision of this Contract shall not void or affect the
validity of any other provision of this Contract.
6.18 RIGHTS IN DATA:
The County shall have the use of data and reports resulting from a Contract without additional cost
or other restriction except as may be established by law or applicable regulation. Each party shall
supply to the other party, upon request, any available information that is relevant to a Contract and
to the performance thereunder.
6.19 NON-DISCRIMINATION:
CONTRACTOR agrees to comply with all provisions and requirements of Arizona Executive
Order 2009-09 including flow down of all provisions and requirements to any subcontractors.
Executive Order 2009-09 supersedes Executive order 99-4 and amends Executive order 75-5 and
may be viewed and downloaded at the Governor of the State of Arizona’s website
http://www.azgovernor.gov/dms/upload/EO_2009_09.pdf which is hereby incorporated into this
contract as if set forth in full herein. During the performance of this contract, CONTRACTOR
shall not discriminate against any employee, client or any or any other individual in any way
because of that person’s age, race, creed, color, religion, sex, disability or national origin.
6.20 CERTIFICATION REGARDING DEBARMENT AND SUSPENSION
6.20.1 The undersigned (authorized official signing for the Contractor) certifies to the best of his
or her knowledge and belief, that the Contractor
6.20.1.1 is not presently debarred, suspended, proposed for debarment, declared
ineligible, or voluntarily excluded from covered transactions by any Federal
Department or agency;
6.20.1.2 have not within 3-year period preceding this Contract been convicted of or
had a civil judgment rendered against them for commission of fraud or a
criminal offense in connection with obtaining, attempting to obtain, or
performing a public (Federal, State or local) transaction or contract under a
public transaction; violation of Federal or State antitrust statues or
commission of embezzlement, theft, forgery, bribery, falsification or
destruction of records, making false statements, or receiving stolen property;
6.20.1.3 are not presently indicted or otherwise criminally or civilly charged by a
government entity (Federal, State or local) with commission of any of the
offenses enumerated in paragraph (2) of this certification; and
6.20.1.4 have not within a 3-year period preceding this Contract had one or more
public transaction (Federal, State or local) terminated for cause of default.
6.20.2 The Contractor agrees to include, without modification, this clause in all lower tier
covered transactions (i.e. transactions with subcontractors) and in all solicitations for
lower tier covered transactions related to this Contract.

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6.21 Background Check:
Contractor needs to aware that there may be multiple background checks (Sheriff’s Office, County
Attorney's Office, Courts as well as Maricopa County general government) to determine if a
particular Contractor employee or subcontractor is acceptable to the County to perform Maricopa
County-specific Services. If Maricopa County requires a background check (or multiple
background checks) on any individual, then Maricopa County may conduct such background
check(s), at its own cost and expense. This applies to (but is not limited to) the company, sub-
contractors and employees.
6.22 VERIFICATION REGARDING COMPLIANCE WITH ARIZONA REVISED STATUTES §41-
4401 AND FEDERAL IMMIGRATION LAWS AND REGULATIONS:
6.22.1 By entering into the Contract, the Contractor warrants compliance with the Immigration
and Nationality Act (INA using e-verify) and all other federal immigration laws and
regulations related to the immigration status of its employees and A.R.S. §23-214(A). The
contractor shall obtain statements from its subcontractors certifying compliance and shall
furnish the statements to the Procurement Officer upon request. These warranties shall
remain in effect through the term of the Contract. The Contractor and its subcontractors
shall also maintain Employment Eligibility Verification forms (I-9) as required by the
Immigration Reform and Control Act of 1986, as amended from time to time, for all
employees performing work under the Contract and verify employee compliance using the
E-verify system and shall keep a record of the verification for the duration of the
employee’s employment or at least three years, whichever is longer. I-9 forms are available
for download at USCIS.GOV.
6.22.2 The County retains the legal right to inspect contractor and subcontractor employee
documents performing work under this Contract to verify compliance with paragraph 6.21.1
of this Section. Contractor and subcontractor shall be given reasonable notice of the
County’s intent to inspect and shall make the documents available at the time and date
specified. Should the County suspect or find that the Contractor or any of its subcontractors
are not in compliance, the County will consider this a material breach of the contract and
may pursue any and all remedies allowed by law, including, but not limited to: suspension
of work, termination of the Contract for default, and suspension and/or debarment of the
Contractor. All costs necessary to verify compliance are the responsibility of the
Contractor.
6.23 INFLUENCE
As prescribed in MC1-1202 of the Maricopa County Procurement Code, any effort to influence an
employee or agent to breach the Maricopa County Ethical Code of Conduct or any ethical conduct
may be grounds for Disbarment or Suspension under MC1-902.
An attempt to influence includes, but is not limited to:
6.23.1 A Person offering or providing a gratuity, gift, tip, present, donation, money,
entertainment or educational passes or tickets, or any type valuable contribution or
subsidy,
6.23.2 That is offered or given with the intent to influence a decision, obtain a contract, garner
favorable treatment, or gain favorable consideration of any kind.
If a Person attempts to influence any employee or agent of Maricopa County, the Chief
Procurement Officer, or his designee, reserves the right to seek any remedy provided by the
Maricopa County Procurement Code, any remedy in equity or in the law, or any remedy provided
by this contract.

SERIAL 14111-RFP
6.24 ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR
OTHER REVIEW:
6.24.1 In accordance with section MCI 371 of the Maricopa County Procurement Code the
Contractor agrees to retain all books, records, accounts, statements, reports, files, and
other records and back-up documentation relevant to this Contract for six (6) years after
final payment or until after the resolution of any audit questions which could be more
than six (6) years, whichever is latest. The County, Federal or State auditors and any
other persons duly authorized by the Department shall have full access to, and the right to
examine, copy and make use of, any and all said materials.
6.24.2 If the Contractor’s books, records , accounts, statements, reports, files, and other records
and back-up documentation relevant to this Contract are not sufficient to support and
document that requested services were provided, the Contractor shall reimburse Maricopa
County for the services not so adequately supported and documented.
6.24.3 If at any time it is determined by the County that a cost for which payment has been made
is a disallowed cost, the County shall notify the Contractor in writing of the
disallowance. The course of action to address the disallowance shall be at sole discretion
of the County, and may include either an adjustment to future invoices, request for credit,
request for a check or deduction from current billings Submitted by the Contractor by the
amount of the disallowance, or to require reimbursement forthwith of the disallowed
amount by the Contractor by issuing a check payable to Maricopa County.
6.25 AUDIT DISALLOWANCES:
If at any time, County determines that a cost for which payment has been made is a disallowed
cost, such as overpayment, County shall notify the Contractor in writing of the disallowance.
County shall also state the means of correction, which may be but shall not be limited to
adjustment of any future claim submitted by the Contractor by the amount of the disallowance, or
to require repayment of the disallowed amount by the Contractor.
6.26 OFFSET FOR DAMAGES;
In addition to all other remedies at Law or Equity, the County may offset from any money due to
the Contractor any amounts Contractor owes to the County for damages resulting from breach or
deficiencies in performance of the contract.
6.27 PUBLIC RECORDS:
Under Arizona law, all Offers submitted and opened are public records and must be retained by
the Records Manager at the Office of Procurement Services. Offers shall be open to public
inspection and copying after Contract award and execution, except for such Offers or sections
thereof determined to contain proprietary or confidential information, By the Office of
Procurement Services. If an Offeror believes that information in its Offer or any resulting
Contract should not be released in response to a public record request under Arizona law, the
Offeror shall indicate the specific information deemed confidential or proprietary and submit a
statement with its offer detailing the reasons that the information should not be disclosed. Such
reasons shall include the specific harm or prejudice which may arise from disclosure. The
Records Manager of the Office of Procurement Services shall determine whether the identified
information is confidential pursuant to the Maricopa County Procurement Code.
6.28 INTEGRATION:
This Contract represents the entire and integrated agreement between the parties and supersedes
all prior negotiations, proposals, communications, understandings, representations, or agreements,
whether oral or written, express or implied.

SERIAL 14111-RFP
6.29 RELATIONSHIPS:
In the performance of the services described herein, the Contractor shall act solely as an
independent contractor, and nothing herein or implied herein shall at any time be construed as to
create the relationship of employer and employee, co-employee, partnership, principal and agent,
or joint venture between the County and the Contractor.
6.30 GOVERNING LAW:
This Contract shall be governed by the laws of the state of Arizona. Venue for any actions or
lawsuits involving this Contract will be in Maricopa County Superior Court or in the United States
District Court for the District of Arizona, sitting in Phoenix, Arizona
6.31 ORDER OF PRECEDENCE:
In the event of a conflict in the provisions of this Contract and Contractor’s license agreement, if
applicable, the terms of this Contract shall prevail.
6.32 INCORPORATION OF DOCUMENTS:
The following are to be attached to and made part of this Contract:
6.32.1 Exhibit A, Pricing;
6.32.2 Exhibit B, Scope of Work;
6.32.3 Exhibit B-1, Implementation Plan
6.32.4 Exhibit B-2, Project Plan
6.32.5 Exhibit C, Service Level Agreement
6.32.6 Exhibit D, Vendor response Matrix (non-functional requirements)
6.32.7 Exhibit E, Vendor , (Vendor response matrix, Business Requirements)
6.32.8 Exhibit F, Office of Procurement Services Contractor Travel and Per Diem Policy.
NOTICES:
All notices given pursuant to the terms of this Contract shall be addressed to:
For County:
Maricopa County
Office of Procurement Services
ATTN: Contract Administration
320 West Lincoln Street
Phoenix, Arizona 85003-2494
For Contractor:
Cornerstone OnDemand
ATTN: General Counsel
1601 Cloverfield Boulevard Blvd
Suite 620S
Santa Monica, California 90404

SERIAL 14111-RFP

SERIAL 14111-RFP
EXHIBIT A
PRICING
SERIAL 14111
NIGP CODE: 20851, 20952
RESPONDENT'S NAME: Cornerstone OnDemand
COUNTY VENDOR NUMBER : 2011006359 0
ADDRESS: 1601 Cloverfield Blvd, Santa Monica, CA 90404
P.O. ADDRESS: 6082 S. Forest Ct, Centennial, CO 80121
TELEPHONE NUMBER: 303-618-1550
FACSIMILE NUMBER: 303-740-9493
WEB SITE: http://www.cornerstoneondemand.com/
CONTACT (REPRESENTATIVE): Steve Carmine
REPRESENTATIVE'S E-MAIL ADDRESS: scarmine@csod.com
PAYMENT TERMS.
[x] NET 30 DAYS, ROI
COUNTS 10700 2000
1.0 PRICING OPERATING: Subscribers** - EMPLOYEES Limited Use Subscriber** - CASUAL USER
PUBLIC CLOUD
1.1 MONTHLY SERVICE PRICE* $2.54 $0.72 PER MONTH, PER
1.2 ANNUAL COST* $ 326,136.00 $ 17,280.00 USER*
1.3 PAYMENT SCHEDULE AND TERMS
1.3.1 The project starts 11/18/2015 and County pays for implementation, based on the Payment Schedule below.
1.3.2 “Limited Use Subscriber” means a Subscriber who is a seasonal employee or contractor who works for Client
no more than four (4) months per year in aggregate.** "Subscriber" is as defined in the Contract.
1.3.3. County will be invoiced for annual fees every June 30 (due net 60 = August 30) starting June 30, 2016 and
continuing for the Initial Term of the Agreement (which will end June 29, 2021).
1.4 Payment Schedule:
Invoice Date Amount
December 31, 2015 (net 120)* $229,500.00
Upon completion of UAT Phase for
Learning and Connect $25,500.00
Implementation (net 60)*
June 30, 2016 (net 60) – Year 1
$343,416.00
Software Fees
June 30, 2017 (net 60) – Year 2
$343,416.00
Software Fees
June 30, 2018 (net 60) – Year 3
$343,416.00
Software Fees
June 30, 2019 (net 60) – Year 4
$343,416.00
Software Fees
June 30, 2020 (net 60) – Year 5
$343,416.00
Software Fees
2.0 IMPLEMENTATION* $255,000
INCLUDES ALL TRAVEL EXPENSES
2.1 TRAINING PRICE Included $0
2.2 CONFIGURATION COSTS Included $0

SERIAL 14111-RFP
2.3 CUSTOMIZATIONS COST Included $0
2.4 THIRD PARTY COSTS Included $0
2.5 TOTAL IMPLEMENTATION AND TRAINING SERVICES (ALL COSTS IN SECTION 2.0)* $ 255,000.00
* SECTION 1.2 INCLUDES ALL HELPDESK SUPPORT AND PRODUCT ON-GOING SUPPORT 7 BY 24
Includes Help Desk via the Cornerstone Client Success Center with unlimited access, 24x7x365, for 100 Administrators
with access to the Client Success Center. Cornerstone will provide 24x5 support to Client's Administrators.
3.0 TRAVEL EXPENSES Included
CONNECT ☒ Connect 10,700
10,700 Subscribers + 2,000
☒ Learning
Limited Use Subscribers
$343,416
☒ Certifications 10,700
☒ Competencies 10,700
*LEARNING
☐ Extended Enterprise
☐ eCommerce
☐ Certifications
☐ Competencies
☐ Cornerstone for Salesforce*
Support Package:
N/A included
☒Professional ☐ Professional Plus ☐Premier ☐Premier Plus
☒Administrator Training Package 100 included
☒Course Publisher 2 included
All capitalized terms used but not defined herein shall be as defined in the Statement of Work.

SERIAL 14111-RFP
EXHIBIT B
SCOPE OF WORK
1.0 INTENT:
To provide the Maricopa County Human Resources Office with a fully integrated Cornerstone Talent
Management System including Learning Management System (LMS) with the ability to integrate
Performance Management functionality the following fiscal year.
2.0 CORNERSTONE ONDEMAND:
2.1 The complete LMS system including all future updates and the following.
2.1.1 Development Plans
2.1.2 Competency Assessment
2.1.3 Competency Management
2.1.4 Observation Checklists
2.1.5 Talent Planning & Mobility
2.1.6 360 Standalone Competency Assessments
2.2 Product will be delivered as a Software as a Service (SaaS) to the County.
2.3 System shall meet all requirements in the vendor’s responses Matrix Exhibit E (non-functional
requirement) and Exhibit E-1 (Functional Requirements) for those Products that have been
purchased by the County.
3.0 TERMS OF SERVICES:
3.1 Definitions.
3.1.1 “Active User” means, in a given calendar month, a user established on the Software with
a designation of “active” at any time during that month. County has the ability to
determine who is an Active User.
3.1.2 “County” means Maricopa County.
3.1.3 “County Content” means any and all courses, learning objects, certifications, quizzes,
tests, materials, instructor-led sessions, or documents created and/or supplied by County.
3.1.4 “County Data” means proprietary or personal data regarding County or any of its users
under this Agreement.
3.1.5 “Content Delivery” means the delivery of County Content to Active Users. Content
Delivery volume is calculated as follows: size of County Content (in gigabytes)
multiplied by the number of Active Users receiving the County Content.
3.1.6 “Cornerstone” means Cornerstone OnDemand, Inc.
3.1.7 “Implementation” means implementation, deployment, and/or training relating to the
Software.
3.1.8 “Products” means any and all Services, work product resulting from Services, and
Software.
3.1.9 “Service” means any service rendered by Cornerstone specifically to County, including,
but not limited to: (i) hosting of the Software; (ii) hosting, delivery, and/or distribution of
eLearning content; (iii) provision of customer and/or technical support for the Software;
(iv) Implementation; (v) development of Software functionality specially requested by
County; and/or (vi) any consulting service.
3.1.10 “Software” means: (i) any and all of Cornerstone’s proprietary web-based applications,
including, without limitation, all updates, revisions, bug-fixes, upgrades, and
enhancements thereto, as well as applications that have been modified in any way by
Cornerstone at the request of a County; and (ii) application functionality provided by
Cornerstone-contracted third parties.
3.1.11 “Subscriber” means an Active User that accesses the Software for a flat fee.
3.1.12 “Transaction” applies only to the Extended Enterprise Product and means a course
registration, self-assessment, or task undertaken by an Active User who is grouped in a
specially-designated organizational unit separate and apart from Subscribers. Unused

SERIAL 14111-RFP
Transactions expire upon the earlier of: (i) termination of the applicable Order; or (ii) one
year from purchase date. For clarity, employees of County or any of its Affiliates may
only access the Software as Subscribers.
3.2 County Restrictions. County may only use the Products for its own lawful, internal business
purposes. County shall not: (i) use or deploy the Software in violation of applicable laws or this
Agreement; (ii) resell the Products except through Transactions; (iii) create any derivative works
based upon the Products; (iv) reverse engineer, reverse assemble, decompile or otherwise attempt
to derive source code from the Software or any part thereof (except to the extent that such
restriction is not permitted under applicable law); (v) make the Products available to any
unauthorized parties, including without limitation, competitors of Cornerstone; or (vi) perform, or
release the results of, benchmark tests or other comparisons of the Products with other software,
services, or materials. Should unexpected or inappropriate use of the Software result in denial of
service with respect to the Software, Cornerstone may disable the implicated County Content
and/or deny access to County’s portal as necessary to remedy the issue. County will be
responsible for Active Users’ compliance with the Agreement and liable for Active Users’ breach
thereof. County will ensure that it has obtained all necessary consents and approvals for
Cornerstone to access County Data for the purposes permitted under this Agreement. If County is
in breach of this section, Cornerstone may suspend Services, in addition to any other rights and
remedies Cornerstone may have at law or in equity.
3.3 Services. At the end of a given project, County shall either accept or reject the project based on
whether the deliverables for that project have been performed in substantial and material
accordance with the applicable order. Any of the following shall be deemed acceptance of a
project: (i) failure to provide written notice of objections to Cornerstone within twenty (20) days
of project completion; or (ii) with respect to an Implementation, use of the implemented Product
in a live environment for a total of twenty (20) days.
3.4 Support. After Implementation is completed, Cornerstone shall provide the level of technical
support stated in the applicable order. Only the number of administrators set forth in the
applicable support package (i.e., not all Subscribers) may contact Cornerstone for support. County
agrees to promptly provide Cornerstone with sufficient documentation, data and assistance with
respect to any reported errors, and to reasonably cooperate with Cornerstone, in order for
Cornerstone to comply with its support obligations hereunder. In no event shall Cornerstone be
responsible or liable for any errors, bugs or other problems caused by hardware or software not
provided by Cornerstone.
3.5 Intellectual Property. As between the parties, Cornerstone will and does retain all intellectual and
proprietary rights, title and interest in and to the Products. County retains all ownership rights to
County Data and County Content.
3.6 No Third Party Beneficiaries. The representations, warranties and other terms contained herein
are for the sole benefit of the parties hereto and their respective successors and permitted assigns,
and shall not be construed as conferring any rights on any other persons.
3.7 Statistical Data. Without limiting the confidentiality rights and Intellectual Property Rights
protections set forth in this Agreement, Cornerstone has the perpetual right to use aggregated,
anonymized, and statistical data (“Statistical Data”) derived from the operation of the Software,
and nothing herein shall be construed as prohibiting Cornerstone from utilizing the Statistical Data
for business and/or operating purposes, provided that Cornerstone does not share with any third
party Statistical Data which reveals the identity of County, County’s users, or County’s
Confidential Information.
3.8 Suggestions. Cornerstone shall have a royalty-free, worldwide, perpetual license to use or
incorporate into the Products any suggestions, ideas, enhancement requests, feedback,
recommendations, or other information provided by County or its users relating to the operation of
the Products.

SERIAL 14111-RFP
3.9 Responsibility for Third-Party Offerings. The Software may contain features capable of
interoperating with third-party applications. Cornerstone will notify the County if it purchases any
such features. To use such features, County may be required to obtain access to such applications
from a third-party provider. Cornerstone shall not be responsible for County’s access to, or operation
of, third-party applications not offered or sold by Cornerstone to County Notwithstanding the
foregoing, Cornerstone’s obligations pertaining to its Products and its Service Level Agreement shall
remain unchanged.

SERIAL 14111-RFP
EXHIBIT B-1
IMPLEMENTATION PLAN
PROJECT PLAN and STATEMENT OF WORK
1.0 SCOPE OF SERVICES AND DELIVERABLES
1.1 System Readiness Set-up
The system-readiness process and the corresponding deliverables provided by Cornerstone are documented below. System
Readiness Set-up takes approximately 10 business days in duration and is performed remotely by Cornerstone.
Phase Cornerstone Deliverable
System  Deliver welcome email, which includes Client Success Center access credentials
Readiness  Deliver access to online administrator training courses
Set-up  Activate Client portals (live, pilot, stage)
Create Client administrator user login
Complete basic configuration tasks
■ Configure default preferences
■ Create Organization Units
■ Configure initial security roles
 System Administrator roles
 Default role for every user in the system
 Manager role
 Cost Center Approver
Configure initial branding
Activate purchased functionality
 Deliver access credentials to portals
 Set-up Client in MySuccess
 Set-up Client in Cornerstone operational systems
1.2 Timeline and Delivery
The end of the System Readiness Set-up phase is defined as the completion of the above deliverables. Acceptance of the
deliverables will be in accordance with the Agreement. At the end of the System Readiness Set-up phase, the Software is ready for
use by Client.
Project Components Price
System Readiness Set-up Included
1.3 Project resources
The table below outlines recommended resources and time estimates for each phase. Each phase overlaps and may require a
shifting of hours among phases based on Client’s processes. The project lifecycle may be repeated for each additional module
and/or cloud.
Estimated
Phase Cornerstone Resources Client Resources
Duration
Project 1-2 Weeks  Engagement Manager  Project Manager
Initiation  Implementation Consultant  Core Project Team
 Integration Consultant  Business Process Owners
Requirements 1-2 Weeks  Engagement Manager  Project Manager
Documentation  Implementation Consultant  Core Project Team
 Integration Consultant  Business Process Owners

SERIAL 14111-RFP
Estimated
Phase Cornerstone Resources Client Resources
Duration
Discovery & 2-4 Weeks  Engagement Manager  Project Manager
Planning  Implementation Consultant  Core Project Team
 Integration Consultant  Business Process Owners
 Technical Resources
Design 2-4 Weeks  Engagement Manager  Project Manager
 Implementation Consultant  Core Project Team
 Client Success Manager  Business Process Owners
 Integration Consultant  Technical Resources
Execution 2-4 Weeks  Engagement Manager  Project Manager
 Implementation Consultant  Core Project Team
 Integration Consultant  Business Line Admins
 Technical Resources
Acceptance 1-2 Weeks  Engagement Manager  Project Manager
Testing  Implementation Consultant  Core Project Team
 Integration Consultant  Business Process Owners
 Client Success Manager  Group of Key Process Users
Project Project  Engagement Manager  Project Manager
Management Lifecycle
Change 1-2 Weeks  Implementation Consultant  Project Manager
Management  Change Management Resource
 Key Stakeholders
1.4 Project Roles
The Cornerstone and Client roles and responsibilities for the Implementation Services are described below.
Cornerstone Roles Client Roles
Executive  Endorse the solution Executive  Endorse the solution
Sponsor  Serve as the relationship manager Champion  Serve as the relationship
for Client manager for Cornerstone
 Monitor project status and ensure  Monitor project status and
resource commitments are met ensure resource
 Resolve high level issues / risks commitments are met
 Approve the rollout plan
 Resolve high level issues /
risks
Engagement  Develops and owns confederated  N/A
Manager project plan
 Resolves issues to ensure project
traction
 Participates in monthly status
meetings with project manager
Practice  Administers discovery  N/A
Consultant questionnaires
 Drives the onsite discovery session
and makes process
recommendations

SERIAL 14111-RFP
Cornerstone Roles Client Roles
Implementation  Manage project tasks, staffing, and Project Manager  Co-manage project staffing
Consultant milestones and milestones
 Ensure completion of project  Ensure completion of project
deliverables deliverables
 Manage issues and resolutions  Manage the rollout plan
Integration  Ensure portal creation Technical Resources  Unit test all integrations
Consultant  Assist design and data flows  Complete single sign on
 Process data feed files and data  Provide legacy system data
integrations extracts
 Transform data to agreed
formatting
Education  Create the administrator training System Administrator(s)  Become self-sufficient in
Services agenda product administration
Consultant  Deliver administrator training to  Own configuration changes
Client after the Implementation
Services are completed
 Serve as a primary point of
contact for Cornerstone
product support team
Subject Matter  Provide business process expertise Process Owners  Provide business unit specific
Experts (SMEs)  Provide input on issues or risks knowledge regarding data
and roll-out requirements
 Participate in configuration
reviews
 Participate in acceptance
testing
Client Success  Understanding business Change Management  Manage change management
Manager requirements for Client configuration and communication plans
decisions  Train end users
 Endorse the solution
 Receive hand-off from
implementation
 Ensure on-going relationship
management
2.0 IMPLEMENTATION SERVICES
The Scope of Services outlined below provides a breakdown of the key components of the Implementation Services and the
corresponding deliverables to be provided by Cornerstone and Client.
Phase Cornerstone Deliverables Client Deliverables
Project  Confirm project scope with Client project  Assemble project team
Initiation team  Complete introductory training, pre-work, and discovery
 Establish and document project controls and questionnaires
processes for status reporting, issue  Provide branding / marketing requirements
resolution, and risk management processes  Provide organization chart(s) to assist in designing
 Deliver discovery document and technical Organization Unit (OU) structure
projects questionnaires  Provide measures of project success
 Schedule kickoff meeting to review Client  Provides sample user profile record and definition

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Phase Cornerstone Deliverables Client Deliverables
design decision points  Client content provider listing and courses
 Document learning processes (approvals and
evaluations)
 External user approval workflows
 Provide external training requirements
 Review and accept Cornerstone deliverables
Discovery &  Review Client documentation  Participate in remote kick-off meeting
Planning  Create project plan for Implementation  Validate project plan and meeting schedule
Services  Complete discovery questionnaires
 Create meeting schedule for project lifecycle  Provide use case scenarios to model recommended
 Complete remote kick-off meeting configuration
 Review technical projects in-scope  Review and accept Cornerstone deliverables
Design  Cornerstone will configure pilot portal based  Complete remote configuration workshop and workbook,
on Client requirements presented in documenting decisions for the following:
discovery questionnaire Global system preferences
 Complete remote configuration workshop and Page configuration
Welcome
workbook
Learning management preferences
 Document decisions and remaining action
items for : Connect preferences
Extended Enterprise (eCommerce, if applicable)
Organizational unit and user data design
preferences
Global system preferences
Navigation tabs and links
Welcome Page configuration
Custom security roles matrix
Learning management preferences
Email management matrix update
Connect preferences  Complete Custom Login Page workbook
Extended Enterprise (eCommerce, if  Complete design specifications for technical projects:
applicable) preferences
Single Sign-On (SSO)
Navigation tabs and links
Inbound Data Feed – OU/user data
Custom security roles matrix
Custom Login Page
Email management matrix
Virtual Training Integration
 Documented technical projects:
Inbound Data Feed(s)
Single Sign-On (SSO)
Historical Data Upload(s)
Inbound Data Feed – OU/user data
Master Data Upload(s)
Custom Login Page
 Complete remaining configuration decisions post
Virtual Training Integration configuration workshop and document remaining design
Inbound Data Feed(s) specifications
Historical Data Upload(s)  Review and accept Cornerstone deliverables
Master Data Upload(s)
Web Services Design
 Conduct remote follow-up design sessions
with Client for remaining configuration
decisions post configuration workshop
Execution  Configure sample data in pilot portal for  Complete sample data and setup in live portal including:
Learning Cloud Global Configurations – emails triggers, security roles,
Platform preferences, email triggers welcome page, preferences
eLearning (SCORM/AICC) content load (1 Language translations, as necessary
course) and one (1) survey example Configuration of additional Client security roles
One (1) instructor-led training example  Learning Cloud
 Configure sample data in pilot portal for Load eLearning course Content and materials

SERIAL 14111-RFP
Phase Cornerstone Deliverables Client Deliverables
Extended Enterprise Cloud Load all required documents including curriculums,
One (1) self-registration group configured test and evaluations, ILT events and sessions,
Shopping cart and billing example instructors, facilities, and certifications
 Deliver sample test scripts Test content launching, tracking, and completion
 Complete technical projects:  Extended Enterprise Cloud
Single Sign-On (SSO) Configure Extended Enterprise self-registration
Inbound Data Feed – OU/user data groups
Custom Login Page Set shopping cart and billing preferences
Training Integration  Complete and implement technical projects including:
Virtual
Inbound Data Feed(s) Single Sign-On (SSO)
Data Upload(s) Inbound Data Feed – OU/user data
Historical
Master Data Upload(s) Custom Login Page
Web Services Design Virtual Training Integration
 Unit test system interfaces Inbound Data Feed(s)
Historical Data Upload(s)
Master Data Upload(s)
Web Services Design
 Test system interfaces end-to-end
 Create customized acceptance test scripts
 Maintain configuration workbook
 Review and accept Cornerstone deliverables
Acceptance  Copy live portal to pilot portal  Validate data:
Testing  Deliver sample user acceptance testing Single Sign-On (SSO)
assessment template Inbound Data Feed – OU/user data
 Update issue log, including defects
Custom Login Page
 Provide coaching for configuration updates
 Support Client during testing and validation: Virtual Training Integration
Inbound Data Feed(s)
Triage (categorize and prioritize) reported
issues and address prior to go-live Historical Data Upload(s)
Master Data Upload(s)
Web Services Design
 Populate specific test data (tasks, users)
 Create and complete Client-specific test assessment
template
 Create and complete user acceptance test scripts
 Update live portal configuration based on testing
feedback
 Review and accept Cornerstone deliverables
Project  Manage implementation project plan  Provide project status updates
Management  Manage Cornerstone resources  Provide updated issues and risks
 Provide weekly project status updates  Manage Client resources
 Manage project issues and risks  Facilitate communication throughout Client organization
 Conduct Client Success Manager (CSM) and  Manage project issues and risks
Global Product Support (GPS) transition
meeting 

SERIAL 14111-RFP
3.0 TECHNICAL PROJECTS SCOPE
Custom Login Page (CLP)
Brief Summary
Create a Custom Login Page following Client's design and layout according to Cornerstone-provided design guidelines and
templates.
Tasks
 Cornerstone: Provide Client with Cornerstone's Custom Login Page design templates
 Cornerstone: Lead Client in Custom Login Page design workshops to review Custom Login Page process
 Client: Create Custom Login design based on Cornerstone’s Custom Login Page design templates
 Cornerstone: Create Custom Login Page in stage per Client’s design
 Client: Review and indicate corrections to errors detected in stage portal
 Cornerstone: Reload corrected Custom Login Page as necessary in stage portal
 Client: Review and approve Custom Login Page loaded to stage portal
 Cornerstone: Load Custom Login Page on pilot and live portals
Assumptions
 Utilizes Cornerstone Custom Login Page design document template
 Client will provide written sign off on the Custom Login Page on the stage portal, which will be used as approval to push the
Custom Login Page to pilot and live portals
 Client may ask for one (1) iteration of the Custom Login Page once the Custom Login Page is deployed on stage portal
 Any changes requested subsequent to the approval of the Custom Login Page on the stage portal will require creation of a
change request document. Change requests are reviewed and could result in additional charges to Client.
Welcome Page—Template Design Package
Brief Summary
One Welcome page will be created and set up in the clients portal within the following parameters and scope:
 Choice of one of the standard template designs
 Choice of color
 Client logo, graphic and text for template – client may provide one graphic or select from stock photo site graphics
 Choice of predesigned widget boxes
 Choice of standard button styles
 Choice of standard button icons
 All needed work to create the Welcome page including HTML coding for links will be completed by CSOD. Links must exist in
client portal to enable linking from Welcome Page.
There is one initial consulting session with client to determine choices and layout and one client review cycle of the Welcome Page
after the initial mock-up is presented. Client will be able to review and confirm changes were made appropriately. CSOD will create
the page in the client’s test portal or test division. Client will be able to review the page once it is created in the portal for the second
review cycle and confirm changes were made appropriately. Additional review cycles or updates to the Welcome Page at a later
time may incur additional cost.
The project will begin (kickoff date) when the client’s live portal is fully configured related to functionality for the Welcome Page and
delivered within 10 business days assuming a 2 day client review cycle. If client requires additional review time or multiple reviews,
deliverable date will be based on the additional review time required. Maximum time for entire project cycle is 30 business days
from Welcome Page project start date (kickoff date) and Cornerstone reserves the right to request final approval on design, code
page in clients portal of choice and close project 30 business days after project start date.
Client will provide CSOD a system admin ID in their live or pilot portal to create the Welcome Page and will provide a single point of
contact for questions related to the specifics to be used in the Welcome Page and for signoff for the review cycle.

SERIAL 14111-RFP
Welcome Page—Template Design Package
NOTE – Any stock photos, buttons or other graphics used for the Welcome Page can be used only for use within this specific
Welcome page and may not be reutilized or redistributed in any other manner.
Virtual Classroom Integration (vILT)
Brief Summary
Integration of one (1) of the following Cornerstone supported Virtual Training providers with Cornerstone’s Instructor-Led training
module:
 WebEx; or
 Live Meeting; or
 Adobe Connect; or
 GoToMeeting.
Tasks
 Cornerstone: Conduct project kick-off
 Cornerstone: Deliver questionnaire kick-off template
 Cornerstone: Lead Client in Virtual Classroom Integration workshop to review process and support the functional decisions of the
Client
 Client: Complete questionnaire that includes account information for vILT provider account, as follows:
Enabled for URL and XML APIs
Site ID
Partner ID
Username and password
Create administrator account (WebEx Only)
 Client: Provide names of instructors to be associated to the WebEx provider (WebEx only)
 Cornerstone: Create provider and links to third party provider in the Cornerstone application
 Cornerstone: Conduct quality assurance and integration testing
Cornerstone: Replicate integration on live and pilot portals (WebEx to live only)
Assumptions
 Integration between Cornerstone’s Instructor Led Training (ILT) module and the third party virtual training tools has clearly
defined features and functionality based on the vendor’s product as documented in the Cornerstone Virtual Training Integration
specifications
 Virtual training vendor account fees and support are the responsibility of the Client
 Administrative accounts cannot change after integration is in place
Inbound Data Feed – User/Organizational Unit (IDF User/OU)
Brief Summary
Integration with data from Client’s system enabling automated maintenance of user and organizational units (OU) via a scheduled
Inbound Data Feed (IDF) of the following data sets:
 User Profile data
 Organizational Unit (OU) data
Tasks
 Cornerstone: Provide Client with the Cornerstone standard Inbound Data Feed of User/OU (IDF User/OU) design document and
template
 Cornerstone: Lead Client in IDF User/OU workshop to review data feed process and support the functional decisions of Client
 Cornerstone: Create IDF User/OU design document for Client
 Client: Sign off on IDF User/OU design document

SERIAL 14111-RFP
Inbound Data Feed – User/Organizational Unit (IDF User/OU)
 Client: Load files on pilot FTP folder for load, complying with Cornerstone’s formatting requirements
 Cornerstone: Schedule IDF User/OU to run in pilot portal on a regular basis to allow testing by Client
 Cornerstone: Email the pilot portal IDF User/OU log file to identify load errors, after each load attempt
 Client: Review, update, and sign off the IDF User/OU process in pilot portal
 Client: Load files on live FTP folder for load, complying with Cornerstone’s formatting requirements
 Cornerstone: Schedule and automate IDF User/OU in live portal
 Cornerstone: Email the live IDF User/OU log file to identify load errors, after each load attempt
 Client: Review, update, and sign off on the IDF User/OU process in live portal
Assumptions
 Client utilizes Cornerstone standard IDF User/OU design document and template for all data types
 Client is responsible for uniquely identifying records across all data types
 All data records referencing user data are by user’s unique identifier value (UserID)
 Client has skilled software resources that can extract data from source systems and transform data to the format(s) defined by
the approved IDF design document
 Client will perform all data file consolidations necessary and provide data files in formats defined in the approved IDF User/OU
design document. All mandatory data fields must be populated for all records
 Client is responsible for properly validating data and identifying any errors prior to signing off on feed in live portal
 Client acknowledges that once the design document is approved, any changes or modifications to the work, scope, or the feed
will require creation of a change request document. Change requests are reviewed and could result in additional charges to
Client
 Any changes following Client signoff will require a work order or SOW submission
Historical Data Load – Learning (HDLL)
Brief Summary
Migration of learning system data from legacy system to the Cornerstone portal. Migrated data includes the following data types:
 User transcript-centric records and supporting SCORM/AICC e-learning, event / session, external training, materials, curriculum
(transcript only)
Tasks
 Cornerstone: Provide Client with the Cornerstone standard data design document template
 Cornerstone: Lead Client in data loading workshops to review data load process and support the functional decisions of Client
 Cornerstone: Create data design document for Client
 Client: Sign off on data design document
 Client: Prepare files per approved data design template provided by Cornerstone
 Cornerstone: Load files into the pilot portal system
 Client: Review and correct any errors detected in the data load process
 Cornerstone: Reload corrected files as necessary in pilot portal (up to three (3) iterations per data type)
 Client: Review and approve data loaded to pilot portal
 Cornerstone: Load data on live portal
Assumptions
 Utilizes Cornerstone data design template
 All data loads referencing user data does so by a common unique identifier
 Client is responsible for providing unique records per data type
 Client has the ability to transform data to the format(s) defined by the Cornerstone data design template
 Client has skilled software resources that can extract master data from source systems
 Client will perform all data file consolidations by data type defined above
 Maximum of three (3) iterations of loads by data type for the purpose of correcting errors

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Master Data Load – Learning (MDLL)
Brief Summary
Migration of master system data to the Cornerstone portal. Migrated data includes the following data types:
 E-learning courses in SCORM or AICC format only:up to a maximum of 1,000 courses
 Materials (documents including .pdf, .docx, .xlsx,.pptx; other assets including .bmp, .jpg,.gif, .m4a, .mp3, .wma, .wav, .mid, .avi,
.mpeg, .m4v, .swf; or URLs), including up to a maximum of 1,000 materials
 Videos as learning objects (.mpg, .mpeg, .wmv, .flv, .mp4, .m4v format or URL from YouTube), including up to a maximum of
1,000 videos
 Questions and exams, including up to a maximum of 1,000 questions and up to a maximum of 300 exams
Tasks
 Cornerstone: Provide Client with the Cornerstone standard data design document template
 Cornerstone: Lead Client in data loading workshops to review data load process and support the functional decisions of Client
 Cornerstone: Create data design document for Client
 Client: Sign off on data design document
 Client: Prepare files for loading by Cornerstone integration consultant
 Cornerstone: Load files into the pilot portal system
 Client: Review and correct any errors detected in the upload process
 Cornerstone: Reload corrected files as necessary in pilot portal (maximum of three (3) iterations per data type)
 Client: Review and approve data loaded to pilot portal
 Cornerstone: Load data on live portal
Assumptions
 Utilize Cornerstone standard data design document template for all data types
 E-learning courses are published in the SCORM 1.2, v2004, or AICC 3.5 format standards only
 All data records referencing user data does so by user’s unique identifier value (UserID)
 Client is responsible for uniquely identifying records across all data types
 Client has skilled software resources that can extract master data from source systems
 Client has the ability to transform data to the format(s) defined by Client-approved data design document
 Client will perform all data file consolidations necessary by data type defined above
 Maximum of three (3) iterations of loads by data type for the purposes of correcting errors
Single Sign On (SSO) – AES Encrypted, SAML 1.1, or SAML 2.0
Brief Summary
Cornerstone to provide support on one of the following Single Sign On (SSO) integration from and outsider portal to Client’s
Cornerstone Portal:
 AES Encrypted
 SAML 1.1
 SAML 2.0
Tasks
 Cornerstone: Provide Client with the Cornerstone SSO Technical Documentation
 Cornerstone: Lead the Client in SSO workshops to review SSO process and support the functional decisions of the Client
 AES Encrypted Single Sign On (SSO)
Cornerstone: Provide sample code for Pilot Portal and Live Portal to deploy the AES SSO
Cornerstone: Provide the AES end point URLs to the Client
Client: Populate, encrypt and post the token as per Cornerstone requirements
Client: Deploy, test and sign off the AES Encrypted SSO in Pilot Portal
Client: Deploy, test and sign off the AES Encrypted SSO in Live Portal
 SAML V 1.1 OR SAML 2.0 Single Sign On (SSO)
Client: Provide:

SERIAL 14111-RFP
Single Sign On (SSO) – AES Encrypted, SAML 1.1, or SAML 2.0
■ Base64 encoded – X.509 public Certificate (.crt, .cer)
■ Base64 encoded sample SAML Response Assertion (.txt)
Cornerstone: Configure Client’s Pilot Portal with SSO SAML 1.1 OR 2.0
Client: Review and sign off on SSO SAML 1.1 OR 2.0 in Pilot Portal
Cornerstone: Configure Client’s Live Portal with SSO SAML 1.1 OR 2.0
Client: Review and sign off on SSO SAML 1.1 OR 2.0 in Live Portal
Assumptions
 Client utilizes Cornerstone standard SSO Design Specifications and complies to Cornerstone requirements to integrate AES
Encrypted SSO, SAML 1.1 SSO, or SAML 2.0 SSO only.
 Any other type of Single Sign On Solution Integration other than the above mentioned items is outside the scope of this project
and considered a custom Single Sign On Solution. Client is responsible to make sure User Identification values (UserID,
Username OR Email address) are unique and matching existing users in the CSOD portal
 AES Encrypted Single Sign On (SSO)
Client has skilled software resources (Java or .Net programming) available who can establish an AES Encrypted SSO
protocol and configure authentication to support CSOD’s AES Encrypted SSO
Client has skilled software resources available who can establish an SSO SAML protocol and configure authentication to
support Cornerstone‘s SSO SAML V1.1 OR 2.0
 SAML V 1.1 OR 2.0 Single Sign On (SSO)
Client will transfer the Assertion and Certification files to Cornerstone as per Cornerstone requirements defined on design
specification document and will only transfer them through FTP folder (not email)
The assertion is signed using an X.509 certificate, sha1RSA algorithm and is Base64 encoded
 Client acknowledges that once the design document is approved, any changes or modifications to the work scope will require
creation of a Change Request document. Change requests are reviewed and could result in additional charges to the Client
 Any changes following Client signoff will require a Work Order or SOW submission
Custom Integration Project for Requirements 28.2-28.5, 23.11
Brief Summary
Scope the integration of Requirements 28.2-28.5, 23.11, and design a solution using standard integration
technologies, then implement the solution.
Tasks
 Client: provide specific business requirements for integrations referred to in functional requirements document in RFP as 28.2,
28.3, 28.4, 28.5 and 23.11
 Cornerstone: Provide design document for solution using CSOD standard integration technologies
 Client: Review and sign off design document
 Cornerstone: Develop solution from design document
 Client: Test and sign off solution
 Cornerstone: promote solution to production
Assumptions
 Client is responsible for validation of solution in test
 Any changes following Client signoff will require a Work Order or SOW submission

TIMELINE AND DELIVERY
The Implementation Services will take approximately 80-120 business days in duration and will be conducted remotely by
Cornerstone, except for any outside services so expressly identified herein. Pre-approved travel expenses for on-site activities are
the responsibility of Client. Per the agreed scope of the Implementation Services, Cornerstone anticipates this effort to include the
professional services hours set forth below, which will be tracked and reported weekly during the project.
Changes to the scope of this statement of work and/or Client delays that result in an increase to this estimate by more than 10% will
require a change order, and may result in additional expense. The professional Services time will be tracked throughout the

SERIAL 14111-RFP
implementation and Client will be notified prior to actual hours exceeding the estimate, as well as whether a change request and
SOW addendum will be required.
Cornerstone delays will NOT require an SOW addendum or result in additional expense to Client.
Project Components Cost
System Readiness Setup SVCSIMP0001 Included
Engagement Manager SVCSIMP0114 Included
Learning
o Learning Implementation (150 hours) Included
o Competency Management Implementation Included
o Certification Management Implementation Included
Inbound Data Feed - OU/Users (IDF) from ADP EV5 SVCSTEC0006 Included
Single Sign On Standard (SSO) using Active Directory SVCSTEC0021 Included
Master Data Load - Learning (MDLL) from Pathlore SVCSTEC0009 Included
Learning Historical Data Load (LHDL) from Pathlore SVCSTEC0101 Included
Virtual Classroom Integration (VILT) SVCSTEC0022 Included
Welcome Page – Template Design Package SVCSTEC0027 Included
Custom Login Page (CLP) SVCSTEC0003 Included
Custom Integration Project (CUS) for 28.2-28.5, 23.11 Included
Extended Enterprise
o Extended Enterprise Implementation Included
Master Data Load - Extended Enterprise (MDLX) SVCSTEC0010 Included
Extended Enterprise - Historical Data Load SVCSTEC0103 Included
Total Additional Services Cost $255,000.00
Optional Project Components Cost
Change Management Workshop SVCSBUS0006 $10,000.00
Governance Workshop SVCSBUS0003 $10,000.00
Premium Two Day System Admin Training – two sessions SVCSEDS0017 $20,000.00
Custom Course/Docs (per day/per 15 min segment) SVCSEDS0006 $8,000.00
Business Process Alignment Learning SVCSBUS0017 $33,000.00
The end of the Implementation Services is defined as the completion of the above Cornerstone deliverables as outlined under the
Implementation Services section of this document. Acceptance of the deliverables will be in accordance with the Agreement.
ASSUMPTIONS AND CLIENT OBLIGATIONS
In order for Cornerstone to provide the Services outlined in this Statement of Work, Client shall provide the
necessary resources to fulfill the obligations listed below:
Project Specific
 Client will provide defined processes for
Learning
Extended Enterprise
 Client will document or provide functional requirements
Client will utilize the Cornerstone course publisher to upload online content to the portal. All Client content is SCORM v1.2 or
AICC v3.5 compliant
Client is solely responsible for testing (Tracking, Completion, etc.) all content loaded to the Cornerstone portal.
 Client is solely responsible for testing all processes during the UAT phase

SERIAL 14111-RFP
 Any Historical Data Load (HDL) or Data Migration not expressly listed in this Statement of Work with an accompanying price will
be scoped as a separate work effort and is not included in the scope of this document
 Requests for application code changes are out of scope
 Retire Client pilot portal within 60 days after implementation; stage and live portals to remain for the term
 The Configuration Workshop is to determine the overall configuration decisions on workflow and set-up of the system.
Cornerstone will complete a Configuration Workbook for Client documenting the configuration decisions made, the outstanding
decisions to be made and the configuration tasks to be completed. Follow-up meetings will occur to assist Client with the
remaining configuration decisions. The Workbook will document all decisions. Cornerstone will complete 2 versions: 1. Initial:
following all design sessions 2. Final: post-UAT.
 Cornerstone will provide the final Configuration Workbook in Word to Client. Client can continue to update it post-delivery of
completed Workbook
 Except where otherwise stated or agreed by the parties, Cornerstone’s obligation to perform an Implementation-related Service
expires at the earlier of: (i) acceptance of the Service by Client; (ii) if Client does not commence the project, one year from the
purchase date; or (iii) if Client commences the project but subsequently does not proceed with the project, six (6) months from
the date Client ceased working on the project.
Business Consulting – Change Management Workshop
Brief Summary
Business Consulting services are focused on ensuring our Clients are positioned to successfully deploy
Cornerstone OnDemand’s Integrated Talent Management System across the Client’s enterprise. The
Change Management Workshop includes the following phases and deliverables:
Phase Cornerstone Deliverables Client Deliverables
Provide Client Change Management questions for Determine change management
Pre-
consideration. team
Workshop
Host workshop planning call Review questions for
Review Client’s feedback to prepare for workshop consideration
Review the organization to
understand the affected
populations
Facilitate onsite workshop including: Provide representative
Workshop
Define success metrics for the program organization unit support to
Define deployment expectations attend in person
Establish ongoing plan for project controls Participate in onsite workshop
Review past experiences 
Complete audience analysis
Identify barriers to the change
Review process for Client completion of impact analysis
Establish building blocks for message creation
Build communication, marketing and training draft plans

SERIAL 14111-RFP
Business Consulting – Change Management Workshop
Brief Summary
Business Consulting services are focused on ensuring our Clients are positioned to successfully deploy
Cornerstone OnDemand’s Integrated Talent Management System across the Client’s enterprise. The
Change Management Workshop includes the following phases and deliverables:
Package and deliver workshop documentation, including As needed, complete the
Post
Success metrics draft impact analysis process to
Workshop
Expectations draft further understand resistance,
Audience list influencers, communication,
Impact Analysis question matrix template marketing, and training needs
Concise message bullets by audience
Communications plan draft Finalize and distribute success
Marketing plan draft metrics
Training plan draft Finalize and distribute
deployment expectation goals
Finalize communication plan,
build messages, and execute
Finalize marketing plan, build
marketing strategies, and
execute
Finalize training plan, build
training methods, and execute
Monitor plans and adjust as
needed
Assumptions
This project will take approximately 10-15 business days in duration to complete
This project will be conducted remotely unless specified above as onsite activities
Travel related expenses for onsite activities are the responsibility of the Client
Business Consulting – Governance Workshop
Brief Summary
Business Consulting services are focused on ensuring our Clients are positioned to successfully deploy and maintain
Cornerstone OnDemand’s Integrated Talent Management System across the Client’s enterprise. The Governance
Workshop is intended to create a framework for effective decision making during implementation and ongoing use
of the platform. The workshop includes the following phases and deliverables:
Phase Cornerstone Deliverables Client Deliverables
Discovery questionnaire delivered to Client Complete the discovery
Pre-
Host workshop planning call to identify participants and questionnaire including
Workshop
timing Current state governance
Review Client-provided documentation and feedback to structure
prepare for workshop organizational
Potential
changes
Talent Management
environment
Coordinate schedules for
identified participants to attend
workshop

SERIAL 14111-RFP
Business Consulting – Governance Workshop
Facilitate onsite workshop to develop a governance  Ensure participation in onsite
Workshop
framework workshop including:
Establish a governing body sponsor
Program
Establish a governance process for :
Business unit representation
Best practices for configuration standards development manager
Project
Configuration or permission change request processing Administrators
Key
Stakeholder communication mechanisms  Establish governance manager(s)
Configuration standards decision point review to own implementation decision
Global platform functional decisions governance and governance
functional decisions operations going forward
Cloud-specific
Identify and empower decision
Centralized administrator vs distributed administrator
maker(s) by business unit
functional permissions decisions
during implementation and
Create draft action plan for the ongoing execution of the
beyond
governance framework
Deliver updated workshop deck (PPT) to include Implement governance
Post
Workshop Governance body framework
Establish a regular meeting
Governance processes
schedule
Configuration standards
Configure recommended
Action plan and recommendations security roles and permission
settings during implementation
Assumptions
This project will take approximately 10-15 business days in duration to complete
This project will be conducted remotely unless specified above as onsite activities
Travel related expenses for onsite activities are the responsibility of the Client
Premium Two Day System Admin Training – Onsite or Live Webcast
Brief Summary
Cornerstone will provide a two day training customized to the clients portal configuration for Client System Administrators delivered
either onsite or via webcast.
Tasks
 Cornerstone will conduct two consecutive full days of training (eight hour day with a one hour lunch break) onsite at client’s
location. These can also be delivered as two full day or four 3.5 hour webcast sessions at the client’s discretion.
 The Client can select specific topics to include in the training agenda from an options menu.
 The training session will be conducted using the client’s portal and configuration, including demonstrating functionality and
creating customized versions of hands on exercises specifically for the client’s portal.
 Word versions of customized exercises will be provided to the client and can be used by the client in any capacity. No other
material will be created or provided.
 The Client will provide User ID’s in one security role for the trainer and for class participants to use for the training sessions. The
client will also ensure that the portal to be used for training is updated or copied down with the configuration and security roles
needed to conduct the training.
 The Client will provide specific examples or use cases for the training consultant to incorporate into the training.
Assumptions
 The Client will provide an appropriate room for the training to be conducted. The delegates will require their own workstations
with internet access. The training consultant will bring their own laptop but will need to connect to the internet and to a projector
client provides.
 Travel costs are additional and based on round trip travel from a pool of available training consultants and vary depending on
their base location.
 Training can be conducted either live onsite or via live webcast at client discretion, however live webcast cannot be conducted
simultaneously with live onsite training.

SERIAL 14111-RFP
Premium Two Day System Admin Training – Onsite or Live Webcast
 Webcast sessions may not be recorded.
 A date will be agreed upon for the Training Consultant to prepare the exercises for the client’s stage or pilot portal, as well as a
date for the actual delivery of the training. Between these two dates no copy down from Production to either stage or pilot can
be performed, as this would overwrite any preparatory work done by the Training Consultant.
Business Consulting – Business Process Alignment Learning
Brief Summary
Business Consulting services are focused on ensuring our Clients are positioned to successfully deploy Cornerstone
OnDemand’s Integrated Talent Management System across the Client’s enterprise. The Business Process
Alignment project is designed to identify/ review the Client’s current state and recommend leading industry
practices to move Client to the next level while aligning to the Cornerstone system capabilities. An outcome of this
project will be the documentation and discovery materials (business requirements) needed to build a recommended
configuration during implementation. The project may include the following Learning business processes:
 Catalog Management
 Instructor Led Training Administration
 Compliance / Certification Management
 Curricula Management
 Approval Workflow
 Custom Training Programs
Phase Cornerstone Deliverables Client Deliverables
Request current state documentation Attend planning call
Pre-Discovery
Host Discovery Workshop Planning Call Provide current state review
Workshop
Review Client’s documentation in preparation for with documented processes and
workshop supporting forms
Determine participants for
Discovery Workshop
Facilitate an onsite discovery workshop including: Participate in onsite discovery
Discovery
Review of current state process workshop including:
Workshop
Gather /collect requirements and supplemental materials Business unit / process owner
representatives attendance
Decision maker attendance
Package initial draft of Cornerstone Deliverables Provide support / answer
Process
Analysis & Business Process Alignment report containing: questions as needed for
Design ■Current Situation Cornerstone to complete draft
■Business Issues deliverables
■Relevant Leading Practices Receive Cornerstone draft
■Requirements and Fit/Gap deliverables and prepare for
■Recommendations process review meeting
■Implementation Considerations
■Use Cases
■Reporting Recommendations
Process Maps
Distribute documentation to Client
Coordinate / schedule process review
Facilitate a remote process review meeting via WebEx Participate in review meeting
Process
session
Review
Review Report and Process Maps
Capture any feedback and adjust documents if needed

SERIAL 14111-RFP
Business Consulting – Business Process Alignment Learning
Revise and distribute deliverables if needed Review / Approve Deliverables
Post -Review
Business Process Alignment Report
Process Maps in MS Visio format
Assumptions
This project will take approximately 20-30 business days in duration to complete
This project will be conducted remotely unless specified above as onsite activities
Travel related expenses for onsite activities are the responsibility of the Client

EXHIBIT B-2
PROJECT PLAN

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EXHIBIT C
SERVICE LEVEL AGREEMENT (STANDARD)
This Service Level Agreement is subject to the terms and conditions of Client’s agreement with Cornerstone (the “Agreement”), and
does not become operative until Client has signed off on Implementation and Client's portal is live on Cornerstone's production
environment. For clarity, this Service Level Agreement applies only to “live” portals.
DEFECTS
A "Defect" is a technical defect with the Cornerstone application and/or those portions of software integrations within Cornerstone’s
control. Defects fall into two general categories: major (Severity 1 and Severity 2) and minor (Severity 3). The "Severity" of a Defect is
determined by Cornerstone, subject to the following definitions and parameters.
Major Defects
 Severity 1 (S1): A Defect that results in at least one of the following: (i) the Cornerstone URL produces no results, or (ii)
Client's authorized users cannot log in to Cornerstone's application after repeated attempts. "Severity 1" does not include
downtime for maintenance.
 Severity 2 (S2): A Defect that results in any of the following: (i) an entire application module (e.g., Learning Cloud,
Performance Cloud, Extended Enterprise Cloud, etc.) is inaccessible; (ii) no course is being delivered; (iii) no queue will
process any transactions; (iv) no report within the application produces any data or the data has not been refreshed in fewer
than twenty-four (24) hours; or (v) no tasks will launch.
S1 S2
Initial
One (1) hour via an Incident Report
Notification
Status Updates Every two (2) hours until resolution or as indicated in the Incident Report
Resolution Twelve (12) hours Twenty-four (24) hours
In the event that Cornerstone has not complied with its "Resolution" obligations set forth above, then, for each
calendar day (or portion thereof) that Cornerstone has not so complied, Client shall be entitled, as its sole and
Remedy
exclusive remedy therefor, to a credit against Client's next invoice equal to 1/365th of the annual fees for Software
set forth in the Agreement.
Minor Defects
 Severity 3 (S3): A Defect in one or more application features.
For "Severity 3" Defects, Client determines its priority in having the Defect resolved (i.e., Priority 1 (P1), Priority 2 (P2), or Priority 3
(P3)). Any issue not clearly labeled "Priority 1" or "Priority 2" by Client at the time of initial submission will be deemed a "Priority 3"
issue.
As a guideline, below are some examples of the three priority levels:
 Priority 1 = A prominent feature I routinely use that is important to my business, where multiple users are prevented from
progressing with important tasks. There is no work-around. “I get mad whenever I think about it not working.” An example:
The submit button on a task is greyed out and a user cannot submit a performance review.
 Priority 2 = A feature that is annoying when it doesn’t work, but multiple users are not prevented from progressing with
important tasks. A work-around exists. “I get annoyed but can deal with it not working.” An example: Users' transcripts do
not accurately reflect course completions. A temporary work-around is available via Cornerstone manually running reports
for the client to access this data.
 Priority 3 = A feature issue that is neither Priority 1 nor Priority 2, including without limitation, cosmetic issues with the
application. “I can deal with it.” An example: An image is scaled too large on certain printed transcripts.

S3/P1 S3/P2 S3/P3
Case
Upon submission
Generation
Twenty-one
Diagnosis/ Six (6)
Four (4) days (21) business
Validation business days
days
Status
Available 24/7 via MySuccess
Updates
Within a
T Sixty (60)
Resolution reasonable time
h calendar days
period
i
A Client business stakeholder (i.e., not a Client administrator) may
escalate an S3/P1 defect to the Global Product Support Manager with a
Escalation N/A N/A
written statement of business impact relating to the Defect. Cornerstone
may agree to shorten the resolution time for the Defect following an
In the event that Cornerstone has not complied with its "Resolution" obligations for
S3/P1 and S3/P2 set forth above, then Client shall give Cornerstone prompt, written
notice of such non-compliance. If, after five (5) business days from receipt of such
Remedy N/A
notice of non-compliance, Cornerstone still has not resolved the problem, then Client
shall be entitled, as its sole and exclusive remedy therefor, to a one- time credit**
against Client's next invoice equal to 1/365th of the annual fees for Software set forth in
GENERAL QUERIES
Cornerstone endeavors to respond to all general queries about the application within one (1) business day.
OFFLINE PLAYER AND MOBILE SUPPORT
For Offline Player, Cornerstone support is limited to troubleshooting one model PC in Client’s environment
that meets the minimum technical requirements specified by Cornerstone (requirements available in the
Cornerstone Success Center). It is the responsibility of the primary administrator to ensure all other machines in
their environment conform to the model PC requirements. Should Client desire troubleshooting assistance with
issues other than on the model PC, Cornerstone may be available to provide support services for an additional fee.
Client agrees to provide WebEx access (or other means of remote diagnostics) to the model PC upon request to aid
troubleshoot efforts.
Cornerstone will periodically release new versions of Offline Player and its mobile applications. Accordingly,
technical support will be available for the then-current version and immediate prior version only. In addition, if a
code change or update is required to resolve an issue, Client may be required to upgrade to the then-current
version. Client’s primary administrator is responsible for ensuring that the Offline Player and mobile applications
are kept up-to-date, including applying available software updates.
SOFTWARE AVAILABILITY
Cornerstone will provide at least 99.5% availability per calendar month to Software (excluding reasonable and
scheduled maintenance periods, which usually occur at or after 5:30pm US Pacific Standard Time on Fridays). In
the event that Cornerstone has not complied with this Software availability obligation, then, for each 0.3% (or
portion thereof) of availability below 99.5%, Client will be entitled, as its sole and exclusive remedy therefor, to a
credit** against Client's next invoice equal to 1/365th of the annual fees for Software set forth in the Agreement.
**To claim a credit, Client must submit a credit request within thirty (30) days of the event giving rise to a credit.
Upon receiving the request, Cornerstone shall have five (5) business days to respond.

SERIAL 14111-RFP
EXHIBIT D
VENDOR RESPONSE MATRIX (NON-FUNCTIONAL REQUIREMENTS)
Mandatory Vendor
Requirement Business Requirement “M” or Non- Meets Vendor
Req. No.
Category Area Description Mandatory “Yes”, “No” Comment(s)
“N” or “Partial”
1.0 SUPPORT, MAINTENANCE, AND WARRANTY
Cornerstone
OnDemand is
committed to
providing clients
unparalleled
support to
maximize our
solutions. The
Global Product
Support team is
focused on
ensuring the day-
to-day success of
your Cornerstone
solution owners
and administrators
by:
• Providing
frontline support
The Respondent on
will provide feature/function
support to questions to
Maricopa County ensure your
for application use effective use of
Support ,
and technical the application
Maintenance, and Support 1.1 M Yes
support including • Conducting
Warranty
the reporting of initial diagnosis
issues, and on technical
emergency issues
resolution • Managing the
24x7x365. scoping, tracking,
and delivery of
requests for
standard
engineering
services through a
case
• Communicating
with you on the
progress of any
product issues
through to
resolution
• Researching
complex issues
with internal
subject matter
experts to provide
you with solutions
The County will

SERIAL 14111-RFP
have 24x7 access
to self-service
resources in the
Cornerstone
Success Center,
an online
knowledge base
and customer
community. Here
you can self-assist
or seek best-
practice advice
from Cornerstone
subject matter
experts and peer
organizations.
Cornerstone offers
four support
packages with
varying levels of
access,
availability, and
services for a
wide range of
organizations.
Professional
support (which
the majority of
our clients use) is
included in the
software
subscription fee at
no additional cost
and includes 24x5
live support
during the week.
In addition,
clients can submit
an unlimited
number of cases
and have 24 hour
visibility to those
cases through our
online portal,
MySuccess.
For those clients
who have
complex,
business-specific
requirements that
require more
comprehensive
support for a
globally
distributed
workforce, we
also offer a
Professional Plus,
Premier, and

SERIAL 14111-RFP
Premier Plus
support package
(at an additional
cost). Depending
on the package
chosen, services
can include
named Support
Specialists,
enhanced service
levels, and 24x7
live support.
The Respondent
will provide
helpdesk services
for ticket
Support , Please see
submission for
Maintenance, and Support 1.2 M Yes attached, Standard
issues and/or
Warranty SLA.
service request by
Maricopa County
to Respondent with
agreed upon SLAs.
Cornerstone
OnDemand
performs software
upgrades referred
to as “releases”
four times per
year. Releases
contain both new
functionality and
defect (a.k.a.
“bug”) fixes.
The Respondent Minor releases
will provide (service patches)
upgrades/patches/fi generally occur
xes/workarounds as every two weeks.
required to A calendar of
maintain secure, upcoming release
Support , reliable, redundant, and patch dates is
Maintenance, and Support 1.3 access including M Yes published on our
Warranty the ability for the client portal,
County to Success
effectively and Center.System
efficiently utilize upgrades are
the application to deployed
conduct County instantaneously to
business. all customers – no
patches, no
lagging behind
versions – and at
no additional cost.
Since Cornerstone
is a Software-as-
a-Service, only
one active code
exists. There is no
need for a client
to opt-out of a

SERIAL 14111-RFP
release. If new
release
functionality is
not germane to a
client’s project
scope, the new
features are
delivered in the
“off” position
where they will
remain until such
a time as the
client deems them
appropriate.
Every client will
have the
opportunity to
review and
critique new
upgrade
functionality
through product
specs and the
online staging
environment.

SERIAL 14111-RFP
2.0 PERFORMANCE
Cornerstone
provides an SLA
for all clients that
guarantees initial
response and
resolution in
regards to defined
priority and
severity levels.
Cornerstone’s
SLA also
guarantees 99.5%
uptime (excluding
reasonable and
scheduled
The Respondent maintenance
must ensure that periods) per
any information month. Uptime is
systems required measured by
for proper Keynote, an
functioning of the external third
hosted application party monitoring
have 24x7x365 service that
uptime with the executes a
exception of synthetic login
scheduled and and tracks
coordinated whether the
downtime windows attempt succeeded
Availabilit
Performance 2.10 with the M Yes or failed for any
y
Respondent reason. Any
Uptown communicated
measurements must and scheduled
be met for all downtime is
servers, and their removed from the
connectivity to the calculation. Using
Internet or an external
dedicated service that
connection to the connects from the
County, whichever internet ensures
is applicable to that the uptime
ensure application number accurately
availability. reflects the
customer
experience.Downt
ime is scheduled
for planned
quarterly releases
at least 4 months
in advance and
deployed during
off-peak hours,
typically 8:30PM
EST Fridays to
1AM EST
Saturday (4.5
hours). Patch
fixes typically

SERIAL 14111-RFP
occur every two
weeks between
8:30PM EST and
12:00AM EST.
The typical
downtime for a
patch deployment
is approximately
10 minutes.Client
administrators can
access a calendar
of upcoming
release and patch
dates at any time
through our client
portal, Success
Center. In
addition, multiple
email reminders
are sent in
advance.
The Cornerstone
application, as per
the Software-as-a-
Service model, is
designed to scale
horizontally. It is
multi-tenant-
efficient, offering
a load balanced
farm of identical
instances known
as swim lanes.
When additional
server equipment
is added, the
application
The proposed capacity scales to
application must fill the available
User allow for 1000 hardware.This
Performance 2.20 Yes
Capacity users at peak times allows virtually
and 250 users at unlimited growth
average times. capacity. There is
also no practical
limit to the
number of
concurrent
users.As opposed
to a classical
behind the
firewall or hosted
architecture, our
application and
our hardware
platforms are
designed to:•
Efficiently
support a high
number of users

SERIAL 14111-RFP
and customers•
Redistribute load
easily• Add
additional
capacity easily
and quicklyWe
manage capacity
proactively by in-
depth monitoring
of system
utilization and
address any
growth trends by
optimizing
software,
rebalancing
clients across
swimlanes, or by
adding and
upgrading
hardware. We
support multiple
client
deployments of
over 150,000
users, including
three with over
350,000 users.
Currently,
Cornerstone
provides services
to 16.6 million
active users per
year with a
scalable
configuration that
is virtually
unlimited.

SERIAL 14111-RFP
3.0 SECURITY / HOSTING
Password policy
is configurable by
the client.
Password
preferences allow
client
administrators to
specify a variety
of options and
requirements for
passwords
including:•
Require both
upper and lower
case letters•
Require user to
reset their
password by
answering XX
number of
security
questions• Send
email notification
The system must to user upon
support strong password change•
password policy Require
enforcement, such confidential
as mixed case, password reset
Authentic
Security 3.1 numerals, and non- M Yes and send email
ation
alphanumeric notification to
characters. user• Require
Password should alpha and numeric
expire after 60 characters• Do not
days. allow three or
more consecutive
same characters •
Require at least
one special
character (e.g., !,
@, #, $)• Expire
passwords every
XX days•
Passwords cannot
be the same as
any previous XX
passwords• Set
minimum
password length•
Set maximum
password length •
Forgot password
message (clients
can define
message that is
displayed)Differe
nt password
requirements can

SERIAL 14111-RFP
be established by
Organizational
Unit.
The system must System lockout is
support the ability configurable by
to disable or lock the client. This
Authentic
Security 3.2 out user accounts M Yes relates to
ation
after a given password
number of login preference
failures. options.
The session state
that is maintained
for a user will be
deleted after a
default 30 minutes
of inactivity.
However, this is a
client
configurable
option. If the user
The system must times out after a
not allow for user credential
sessions that have authentication,
expired after a they will be
designated period returned to the
Authentic
Security 3.3 of inactivity, or M Yes login page with a
ation
have been timeout message.
manually closed, to If they were
regain access signed-on using
without explicit re- Single Sign-On,
authentication. they can
optionally be
returned to a URL
as specified in the
security token of
the authentication,
or to the
Cornerstone
default timeout
message (no
logon page).

SERIAL 14111-RFP
Cornerstone
supports any role
that a client may
require. Clients
configure their
own roles based
on their
organizational
needs.The
application is
The system must
entirely rights and
allow for Maricopa
roles-driven. The
County to
application
administer
features hundreds
application users
of security
and groups, and
permissions,
assign security
related to the
privileges to those
Authorizat thousands of
Security 3.4 users or groups, M Yes
ion features, which
thereby controlling
can be configured
user access to the
to roles or
various screens and
individual users.
reports that
These permissions
comprise the
are all stored as
application when
part of the user’s
proper privileges
information.
are applied.
Cornerstone rights
and permissions
system, in tandem
with the
Organizational
Units approach,
means that clients
can develop
virtually any type
of role.
The Respondent
Cornerstone’s
must report all
Security Incident
suspected breaches
Response Plan
to the County
clearly defines the
immediately and in
Breach appropriate steps
writing. The
Security Notificati 3.5 M Yes and processes in
Respondent must
on communication.
also fully cooperate
Clients will be
with any County
notified within 24
investigation into
hours of the
the breach, unless
identified issue.
prohibited by law.
Should a breach of
the hosted service
occur, the
Respondent must Upon down-
Breach bear the full cost of selection this
Security Notificati 3.6 breach notification M Partial requirement will
on and any follow-up be negotiated
services. Follow-up further.
services include,
but are not limited
to, credit

SERIAL 14111-RFP
monitoring of
affected
individuals.
Should a breach of
the hosted service Upon down-
Breach occur, the selection this
Security Notificati 3.7 Respondent shall M Partial requirement will
on pay all fines be negotiated
associated with the further.
breach.
Breach notification
requirements shall
be determined by
all applicable laws We comply with
and contracts breach
including, but not notification, but
limited to, Arizona not through
Breach
Revised Statutes Not HIPAA, as the
Security Notificati 3.8 M
44-7501, California applicable. application does
on
SB 1386, the not house
Health Insurance healthcare related
Portability and information for
Accountability Act users
(HIPAA), and
Payment Card
Industry (PCI).
The Respondent
shall make the
information in the Upon request, the
Breach security incident County can be
Security Notificati 3.9 response policy M Yes granted access to
on and procedure the security
available to the policy.
County at any time
upon request.

SERIAL 14111-RFP
Cornerstone
works with each
client on an
individual basis to
determine what
regional privacy
laws are
applicable to the
services we
provide and/or of
concern to the
client.
Cornerstone
maintains data
centers in both the
United States and
the European
Union. Where
appropriate,
Cornerstone
enters into local
data processing
agreements.
The Respondent
Cornerstone
must apply with all
consults with
applicable laws,
legal and other
regulations, and
resources as
contracts including
needed to ensure
(but not limited to)
compliance with
Complian Criminal Justice
Security 3.10 M Yes applicable local
ce Information
laws.
Systems (CJIS),
Cornerstone’s
Health Insurance
security practices
Portability and
are audited on an
Accountability Act,
annual basis by an
and Payment Card
independent third
Industry (PCI).
party to verify
compliance with
stated security
measures.The
HIPAA Rules
apply to covered
entities and
business
associates. Our
system has no
interaction with
Protected Health
Information
(PHI). Therefore,
we are not
considered a
covered entity.
We are willing to
explore this issue
further if you
deem it
necessary.Paymen
t Card Industry

SERIAL 14111-RFP
regulations
require that
Cornerstone be in
compliance with
the PCI Security
Standards.
Cornerstone does
hold minimal
transaction
information but
does not retain
primary account
number (PAN),
service code,
magnetic stripe
data,
CAV2/CVC2/CV
V2/CID, or PIN
data. Cornerstone
is categorized PCI
Level 4 SAQ D
under the
Payment Card
Industry Data
Security
Standards.
Standards include:
building and
maintaining a
secure network,
protecting
cardholder data,
and maintaining
an information
security policy.•
Cornerstone takes
the following
measure to remain
in compliance
with PCI: •
Completes an
annual self-
assessment
questionnaire
(SAQ).•
Completes and
obtains evidence
of a passing
monthly
vulnerability scan
with a PCI SSC
Approved
Scanning Vendor
(ASV). A
certificate of
compliance is
updated on a
quarterly basis
and made

SERIAL 14111-RFP
available to
clients upon
request•
Completes the
relevant
Attestation of
Compliance in its
entirety (located
in the SAQ tool).•
Submits the SAQ
evidence of a
passing scan (if
applicable), and
the Attestation of
Compliance,
along with any
other requested
documentation, to
our primary
payment
processor
(Cybersource).
The Respondent
Upon request, the
must make
County can be
compliance reports,
granted access to
audit findings, and
Complian these items. For
Security 3.11 3rd party M Yes
ce instance, clients
attestations
can request copies
available at any
of penetration
time to the County
reports as needed.
upon request.
The Respondent
must immediately
notify the County,
Cornerstone can
in writing, upon a
make audit
confirmed violation
findings available
Complian of the compliance Not
Security 3.12 M upon request. This
ce requirement. The applicable.
question requires
notification must
further
include any
clarification.
information
provided by the
regulatory body.
The HIPAA Rules
Respondents that apply to covered
host applications entities and
containing HIPAA- business
protected data must associates. Our
enter into a system has no
Business Associate interaction with
Complian agreement (as Not Protected Health
Security 3.13 M
ce defined by HIPAA) applicable. Information
with the County. (PHI). Therefore,
The Business we are not
Associate considered a
agreement must be covered entity.
maintained for the We are willing to
life of the contract. explore this issue
further if you

SERIAL 14111-RFP
deem it necessary.
Cornerstone is a
multi-tenant,
multi-user, on-
demand
application
The Respondent providing true
shall provide Software-as-a-
connectivity to the Service (SaaS)
Internet or use delivery. There
Virtual Private are no hardware
Networking requirements.
Connectiv (VPN), whichever Clients do not
Security 3.14 M Yes
ity is appropriate. The maintain software
County shall not be or provide
financially network
responsible for administration.
networking The application
equipment at the can be securely
Respondent site. accessed 24x7 by
all users through
any internet
connected
computer with a
standard browser.
Client applications
installed on user
workstations that
must contact the
off-site hosting The Cornerstone
environment must application is not
Connectiv be able to do so Not installed on user
Security 3.15 M
ity through HTTP applicable. workstations.
proxy architecture. Cornerstone is a
Workstations must SaaS.
not be required to
directly connect
over the Internet
for any reason.

SERIAL 14111-RFP
Cornerstone
OnDemand has
multiple types of
encryption
ensuring that data
is protected both
at rest and while
in transit. The
Cornerstone
application is
secured with 128-
bit SSL
encryption of
HTTP traffic. The
certificates used
to encrypt the
traffic are issued
from publically
Hosted applications trusted certificate
must support authorities. All
encrypted protocols information is
for sensitive data. encrypted all the
Preferred way from the
encryption client, through the
protocols are Akamai network
Secure Sockets and into our
Layer (SSL) and servers. For file
Internet Protocol transfer,
Security (IPSec). Cornerstone
Connectiv
Security 3.16 Encryption ciphers M Yes supports FTP,
ity
must use at least a SFTP (FTP over
128-bit key length. SSH), and FTPS
Hashing algorithms (FTP over SSL).
used must be of the File transfers are
Secure Hash secured using
Algorithm (SHA) SFTP or FTPS
family. The encryption.
minimum Authentication for
acceptable file transfers can
algorithm shall be be accomplished
SHA-1. by either
username/passwor
d or PGP
certificates. The
certificate used to
encrypt the FTPS
traffic is issued
from a publically
trusted certificate
authority. SFTP is
the recommended
protocol. For
clients that elect
to add encryption
at rest onto their
contract,
Cornerstone offers
the ability to
encrypt database

SERIAL 14111-RFP
files using AES-
256 encryption.
The databases
files are encrypted
using Microsoft’s
TDE (Transparent
Data Encryption)
technology. This
ensures that the
databases and all
associated files
are encrypted at
rest, including any
backups written to
disk as well as the
transaction logs.
The keys used to
encrypt the
databases are
stored on
NIST/DOD FIPS
140-2 Level 3
certified USB
storage keys.
These keys are
held by select
members of the
operations team
and kept offsite.
Each key is
secured with a
PIN only known
to the key holder.
In the event of a
lost key or PIN,
the keys are
retrieved from an
alternate key
holder.
Lastly, SHA-2 is
used for SSH
FTP.
The system must Each client has its
keep all Maricopa own independent
County data database for their
segregated from live, pilot, and
other Respondent stage portals. Data
client(s) data in is never shared
that it must not be across tenants.
stored in the same Each client's
Security Data 3.17 database. And if M Yes database is fully
hosted within the segregated from
same database other clients as
instance or server, each client’s
proper security portal is only
mechanisms must accessible to the
be in place to client's users and
prevent un- authorized
authorized access Cornerstone

SERIAL 14111-RFP
to Maricopa support personnel.
County's data.
No third parties
have direct access
No County data
to a client's data.
will be transferred
Data will not be
or made available
shared with any
to a 3rd party in
third party. Please
Security Data 3.18 unencrypted form M Yes
see attached,
without the
Cornerstone
express, written
Master
consent of the
Agreement, for
County.
additional
information.
The Company
operates two data
No County data centers which are
will be transferred located at Equinix
or transmitted collocation
outside the United facilities in El
Security Data 3.19 States for any M Yes Segundo,
reason without the California and
express, written London. The
consent of the County’s would
County. be stored at our
California
location.
Cornerstone's
backup
procedures can be
provided to
clients. However,
logs are not.
Cornerstone
performs daily
An industry- backups of the
recognized backup full database and
methodology must hourly
be employed, transactional
including the use of backups to
off-site storage. separate hot disks.
Security Data 3.20 The Respondent M Partial Two days of hot
must make backup backups are stored
procedures and on a local SAN
logs available at disk for
any time upon immediate
request from the recovery.
County. Cornerstone
performs full
backups and daily
differential
backups of our
data onto tape.
Daily backups are
stored for one
week, weekly
backups for five

SERIAL 14111-RFP
weeks, and
monthly backups
for six months.
All backups are
encrypted before
they are written to
tape and reside in
an encrypted
mode on the tapes
(AES-256). Iron
Mountain collects
tapes each week
and transports
them in locked
boxes to a secure
vault. Cornerstone
uses Iron
Mountain
locations in
Compton,
California facility
and Cowley in
Oxford, UK
Backups to
removable media
must be encrypted
using the
Advanced
Encryption
Standard (AES)
Cornerstone's key
with a minimum of
handling
a 128-bit key.
procedures can be
Industry
provided to
recognized key
clients. However,
handling
logs are not. All
procedures must be
Security Data 3.21 M Partial backups are
utilized. At no time
encrypted before
will the key be
they are written to
stored on the
tape and reside in
backup media in
an encrypted
clear text,
mode on the tapes
including but not
(AES-256).
limited to table
labels. The
Respondent must
make key handling
procedures and
logs available upon
request.

SERIAL 14111-RFP
Backup tapes are
encrypted and
overwritten over
after designated
retention period
The Respondent
effectively wiping
shall destroy all
the current data
offline copies of
stored. Any tapes
County data at the
containing client
time the data
data are
Security Data 3.22 ceases to be useful. M Yes
physically
Destruction
destroyed once no
procedures must be
longer in service.
made available to
the County upon
Cornerstone's
request.
"Media Disposal
and Reuse Policy"
can be provided to
clients upon
requst.
In the event that a
client does not
renew their
contract,
Cornerstone will
return the client’s
data via their
secure FTP site in
the same format in
which the data
At the conclusion was originally
of the contract, all inputted into the
Maricopa County software.
data and working Alternatively, the
papers must be client’s data can
returned to the be returned in a
County and all mutually agreed
Respondent copies format at a scope
destroyed. The and price to be
Security Data 3.23 M Partial
Respondent must agreed.
confirm in writing Cornerstone will
to the County that maintain a copy of
all data was the client data for
destroyed in no more than six
accordance with months following
this agreement and termination of the
state the agreement, after
methodology used. which time any
client data not
retrieved will be
destroyed.
Cornerstone can
confirm in writing
if required.
Written
confirmation of
destruction is not
standard.

SERIAL 14111-RFP
The Respondent
must maintain a
non-disclosure
agreement (NDA)
Please see
Employee with the County.
Security 3.24 M Yes attached, Mutual
s All employees of
NDA.
the Respondent
must maintain an
NDA with the
Respondent.
All candidates
who are made
formal offers of
employment with
Cornerstone
OnDemand are
required to
undergo a
background check
before becoming
All employees of
an employee.
the Respondent
Additionally,
must pass a federal,
current employees
state, and local
who move into a
criminal
new role may also
background check.
require an
Any employee who
additional
fails the
background check
background check
depending on the
will not have any
new role.This
access to County
screening process
Employee data unless
Security 3.25 M Yes verifies the
s specifically
following
authorized by
information:•
Maricopa County
Criminal Felony
in writing. The
& Misdemeanor•
Respondent will
Educational
make personnel
Report•
and background
Employment
check procedures
History•
available for
Professional
inspection at any
Reference Check
time upon request
Report• SSN
from the County.
Trace• SSN
ValidationPersonn
el and background
checks procedures
can be provided to
clients upon
request through
our "Human
Resources
Security Policy".

SERIAL 14111-RFP
Sensitive
information such
as social security
For those projects
numbers, health
and contracts
information, bank
where Maricopa
account numbers,
County has
etc. is not required
provided data to
by Cornerstone.
enable the
The application
Respondent for
stores a number of
contracted services
configurable pick
or products, unless
list and freeform
otherwise specified
values as part of
and agreed to in
the user data
writing by
including: user
Maricopa County,
ID, name (First,
Respondent shall
Middle, Last,
treat, control, and
Suffix), email
limit access to said
address, phone,
information as
fax, original hire
confidential and
date, last hire
under no
date, username,
circumstances
division, position,
release any data
grade, cost center,
provided by
location, manager,
County during the
approver(s),
term of this
required training
agreement and
approvals,
thereafter,
language, and
including but not
Security Hosting 3.26 M Yes many
limited to personal
customizable
identifying
fields.
information as
Other personal
defined by A.R.S.
information
§ 44-1373, and is
depends on the
further prohibited
functionality a
from selling such
client uses such as
data directly or
training data,
through a third
performance
party. Upon
reviews, and
termination of the
compensation
associated
numbers.
agreement or
Additionally, no
completion of the
third parties have
required
direct access to a
contractual intent,
client's data. Data
whichever occurs
will not be shared
sooner, Respondent
with any third
shall either return
party. Please see
all data to County
attached,
or shall destroy
Cornerstone
such data and
Master
confirm destruction
Agreement, for
in writing in a
additional
timely manner not
information
to exceed 60
In the event that a
calendar days.
client does not
renew their
contract,

SERIAL 14111-RFP
Cornerstone will
return the client’s
data via their
secure FTP site in
the same format in
which the data
was originally
inputted into the
software.
Alternatively, the
client’s data can
be returned in a
mutually agreed
format at a scope
and price to be
agreed.
Cornerstone will
maintain a copy of
the client data for
no more than six
months following
termination of the
agreement, after
which time any
client data not
retrieved will be
destroyed.
Cornerstone
contracts leading
information
security
consulting and
services
companies such as
iSEC Partners to
run external
penetration tests
All hosted
against our
solutions must be
staging, pilot, and
audited by a third
production
party at least once
environments.
per year. The
Full penetration
Respondent must
tests are executed
Security Hosting 3.27 provide attestation M Yes
on a quarterly
by a 3rd party (e.g.,
basis.
SAS 70 Type II or
Additionally,
SSAE 16 SOC 2
monthly external
Type 2) at any time
vulnerability
upon the County's
scans validate
request.
both the patch
level and
protection from
known attacks,
and numerous
penetration tests
are run on a
regular
basis.Upon
request, the

SERIAL 14111-RFP
County can be
granted access to
said documents.
For login access,
The system must Cornerstone
log all material tracks the
user actions, Username, login
Security Logging 3.28 M Yes
including but not time, and IP
limited to, logon address. All audit
and log off. history is stored
indefinitely.
The system must Cornerstone
log all material maintains an audit
administrator history for user
actions, including record changes,
but not limited to, learning object
Security Logging 3.29 M Yes
user creation, user changes, task
deleting, password completions, and
resets, and other functionality
privilege level throughout the
changes. application.
The system must
Security Logging 3.30 log failed login M Yes Comply.
attempts.
Much of this
information is
available to the
administrator via
Logs must be made
reports, allowing
Security Logging 3.31 available to the M Partial
ad-hoc review.
County at any time.
More extensive
requests can be
scoped on an as
needed basis.
Symantec Anti-
virus protection
has been
implemented on
the server and
workstation levels
All servers used in
to protect
the hosting of
company
application
applications and
components for use
data from
by Maricopa
infection by
County must have
malicious code or
Security Risk 3.32 active, industry M Yes
viruses. It is setup
recognize, virus
to send alerts
protection software
directly into the
enabled on each
DEFCON alerting
server with
system any time a
frequent virus
virus or piece of
pattern updates.
malware is found
on any system.
The Cornerstone
I.T. team ensures
that the latest
releases of

SERIAL 14111-RFP
Symantec anti-
virus protection
software are in
use and
updated/pushed to
the user
community. The
anti-virus
signature on all
machines is
updated regularly,
on at least a daily
basis.
Cornerstone
OnDemand
contracts leading
information
security
consulting and
services
companies such as
iSEC Partners to
run external
penetration tests
against our
staging, pilot, and
production
environments.
Full penetration
All applications tests are executed
that host Maricopa on a quarterly
County data must basis.
undergo a risk Vulnerability
assessment at least classes tested for
twice per year. The include the
risk assessment following:• Cross
Security Risk 3.33 M Yes
must include Site Request
system and Forgery (CSRF)•
application testing. Cross Site
The results must be Scripting (XSS)•
made available to Command
the County upon Injection
request. (including SQL,
LDAP, and OS
command
injection)• Server
Side Includes
(SSI) Injection•
Forced Browsing•
Format String
Vulnerabilities•
Response
Splitting•
Directory
Traversal and
Data Exposure•
SSL Cipher
Strength
Analysis• Cookie

SERIAL 14111-RFP
Analysis• HTTP
Method Analysis•
Hostile Link
attacks• Cookie
Injection Attacks•
Session Fixation•
Session
Management
(Subversion,
Timeouts/Logouts
)• Vulnerabilities
Within the
Username/Passwo
rd Recovery
MethodBoth
automated testing
and manual
validation is
performed.
Additionally,
monthly external
vulnerability
scans validate
both the patch
level and
protection from
known attacks,
and numerous
penetration tests
are run on a
regular
basis.Results are
provided to
Cornerstone I.T.
personnel for
review and
remediation
purposes. Clients
can access the
patch schedule at
any time through
the client portal,
Success Center.
Clients can
request copies of
penetration
reports as needed.

SERIAL 14111-RFP
Cornerstone
maintains a
Security Incident
Response Policy
and an Incident
Management SOP
in order to
organize resources
to respond in an
effective and
efficient manner
to an adverse
event related to
the safety and
security of a
computer resource
The system must under
proactively monitor Cornerstone’s
for outside threats, management. An
including but not adverse event may
limited to, denial of be malicious code
service attacks, attack,
Security Risk 3.34 M Yes
cross sight unauthorized
scripting, and SQL access to
injection and Cornerstone
invoke alerts when managed
this type of activity networks or
if identified. systems,
unauthorized
utilization of
Cornerstone
services, denial of
service attack, or
general misuse of
systems.
The plan clearly
defines the
appropriate steps
and processes in
communication.
Clients are
notified within 24
hours of the
identified issue.

SERIAL 14111-RFP
EXHIBIT E, VENDOR
(VENDOR RESPONSE MATRIX, BUSINESS REQUIREMENTS)
Respondent’s Statement of Compliance with RFP Specifications
Respondent:
RFP Section: 14111-RFP
1) Respondent shall indicate
compliance or exception to each
requirement. If exception, a
reason and an alternative must
be provided.
2) Respondents shall indicate
Requirement Core Delivered/ the feature being provided is a
Requirement Comply/
Section/ Configurable/ Custom/ Standard feature, requires
Description Exception
Subsection 3rd Party Customization, or is being
provided by 3rd Party
equipment or software.
3) Failure to respond to every
requirement may cause the
Respondent's proposal to be
deemed non-responsive.
Reason for exception and
(Choose
(Choose one) alternative to specification
one)
requirement.
1.1 Enrollment Management
Once a user finds a learning event
or object, they would click on the
‘Request’ button. Request
training is the process that
enables users to instantaneously
Uses a simple
request all types of training,
process for
automatically solicit the
1.1.1 learner Comply Core Delivered
necessary approvals, and initiate
registration/enr
the appropriate registration
ollment
process. Training approvals,
waitlists, prerequisites, pre-work,
interest tracking, and registrations
all begin with one click to
request/register/enroll in training.
The County can configure your
workflow based on your
Allows learners
organizational needs whether it’s
1.1.2 to auto-enroll Comply Core Delivered
self-registration (auto-enroll),
for courses
manager assigned registration, or
proxy enrollment.
Cornerstone's waitlist feature can
be auto-managed by the system,
Waitlist manipulated by the
1.2 Comply Core Delivered
Management administrator/instructor, or set as
first come first serve when the
waitlist is opened.
Ability for the
admin to Waitlist functionality is highly
configure the Core configurable including
1.2.1 Comply
number of Delivered/Configurable configuring the number of users
learners in the on the waitlist.
waitlist

SERIAL 14111-RFP
Waitlist functionality is highly
configurable at both the Event
and Session level. Options
Learners are
include: first on / first off,
added to the
everyone notified but first
waitlist by first
Core come/first serve, and time based
1.2.2 come, first Comply
Delivered/Configurable releases (i.e., notify waitlist
served logic
participants one-by-one at
(enrollment
intervals defined
date/time)
administratively). Similarly,
administrators can manually
reorder the priority of the list.
Cornerstone includes automated
waitlisting functionality, which
can be auto-managed by the
system, manipulated by the
admin/instructor, or set as first
come first serve when the waitlist
is opened. A user who tries to
register for a full session can
request to be put on the waitlist.
From their personal homepage,
users can access their waitlist
Automatically widget. Theuser can view the date
places learners requested and the position in
in wait lists if which they are on the waitlist.
courses are full, The user also has the ability to
1.2.3 Comply Core Delivered
with automatic remove themselves from the
notification to waitlist. Cornerstone
affected administration is also supported
stakeholders through automatic email
notification. This tool sends email
confirmations, notifications,
reminders, and promotional
emails based upon specified
action triggers. Waitlist related
email triggers include: ▪ Waitlist
request ▪ Grant waitlist request ▪
Deny waitlist request ▪ Waitlist
acceptance deadline ▪ Waitlist
expiration ▪ Seat available ▪
Withdraw from waitlist
If a class is full
and a user
cancels, ability
for the system
to automatically
enroll the next
1.2.4 person in the Comply Core Delivered Supported.
waitlist queue
into the class
and send them a
notification; not
a manual
process.

SERIAL 14111-RFP
Ability for the
admin to
Administrators can establish
configure a time
waitlist expiration dates. The
parameter when
waitlist will no longer exist after
wait listing is
that date and all the users who
no longer valid;
1.2.5 Comply Core Delivered were previously on the waitlist
example: do not
will be removed. If enabled, an
want to auto-
automatic email notification will
enroll a
be sent to the user indicating the
waitlisted user
expired waitlist.
on the morning
of the class day.
Once logged in, the user is
presented with a personalized
learning portal, which includes a
customized transcript that
As a contains their entire learning
configuration history.
option (where This transcript also provides
courses are not several options to register, launch,
mandatory), select, withdraw, renew, and
allows students complete training. The transcript
to select, displays the status of each
register, and training item requested by,
remove courses assigned to, or required of the
1.3 Comply Core Delivered
or curricula user. The status column on the
from their transcript allows users to
course determine if the training is
listing/learning pending, approved, denied, and
track on their many other potential stages.
own with no Depending on the status, users
supervisory or can register, launch, and perform
administrator a variety of other training
intervention functions directly from the
transcript. Users have the ability
to print their transcripts as well.
Users can easily archive and de-
archive training items as needed.
Displays visual
interface
options such as
map and tree
metaphors to
1.4 Comply Core Delivered Supported.
display
organization of
curricula and
course selection
within them

SERIAL 14111-RFP
Global Search allows users to
search for online courses, quick
courses, events, curricula,
libraries, postings, materials,
videos, and tests. Users can use
predictive keyword search,
advanced search, and browse for
training.Advanced Search allows
a user to better refine their search
Navigation and parameters. The user can search
predictive by title, description, provider,
search options subject, competencies, instructor,
1.5 within course Comply Core Delivered location, contributor, and locator
catalogs to find number. The search can be further
and register for refined by learning object (e.g.,
courses only search for events). With
Browse for Training, users can
browse the catalog using a variety
of filters such as title, subject,
date, and training type. Training
can also be sorted by popularity,
rating, duration, and most recent.
Administrators can also designate
training items to be filtered by
featured and suggested.
Provides the
1.6 ability to "cross Comply Core Delivered Supported.
list" courses.
Cornerstone provides unique
flexibility in how clients deploy
the system to different groups of
users— without any required
programming skills or custom
projects. The software supports
application of different business
rules, functionality, and even
colors and logos to any
Organizational Unit (OU).
Allows
Groups are used to create an OU
registration and
based on multiple criteria. The
enrollment
1.7 Comply Core Delivered users within a Group are
based on
dynamically updated, based on
multiple group
the user criteria, every time the
memberships.
Group is processed. Groups can
be used to set availability for
learning objects or tasks, to proxy
enroll, or to filter for reporting.
Administrators can also proxy
enroll individuals, groups, or the
entire enterprise into a training
course, curricula, test, or any
other type of learning object
based on specified criteria.

SERIAL 14111-RFP
Manages Through Proxy Enrollment,
recurring administrators can assign any
training such type of learning object(s) to
that learners are multiple audiences based on their
auto-enrolled at Organizational Unit—division,
the appropriate position, location, cost center,
intervals and custom groups of users, etc.
sent a This feature supports a one-time
corresponding learning object assignment or
email dynamic behavior. A dynamic
notification proxy enrollment processes daily
and looks for new users who
match the defined criteria (e.g.,
new employees, transitions, new
responsibilities assigned) and
assigns them the learning activity.
Another option is a recurring
1.8 Comply Core Delivered
proxy enrollment. This will reset
the user’s status in their transcript
on a periodic basis to allow them
to retake the learning objects and
show multiple completions. A
best practice for using a dynamic
recurring proxy is when you have
training such as a compliance
course that a group of users need
to take every year.
Once a proxy enrollment is
administered, the training is
automatically entered into each
designated user’s personalized
learning transcript and an email is
sent informing them of their new
assignment.
Approvals
include due
1.9 Comply Core Delivered Standard system functionality.
dates associated
with them.
Allows training Approval workflow is highly
managers and configurable by the County.
instructors to Different workflows can be
enroll and/or established for any
1.10 Comply Core Delivered
approve Organizational Unit (such as
enrollments for position, division, location, cost
learners. center, etc.) and can include
multi-layered approvals.
Saves of sets of
configurations
as templates
1.11 Comply Core Delivered Supported.
that can be
applied to
future courses
Routes
enrollment
1.12 Compy Core Delivered Standard system functionality.
requests to
instructors

SERIAL 14111-RFP
Allows Administrators can automatically
automated activate and deactivate user
identification, records by setting an Active
disabling, and Period on the user record.
archiving of Note that no data is ever deleted
student from the system by Cornerstone.
1.13 Comply Core Delivered
accounts and All historical data will exist for
course sections the lifetime of our partnership.
that have been Data can be "archived" and "de-
inactive for a activated" so as to ensure data
set amount of integrity and accurate metrics in
time the system.
An FTP or web services
integration can be made to an
existing system (e.g., an HRIS for
internal employees or a system
that houses all channel partner
users). Cornerstone can pull the
information on whatever basis is
necessary (e.g., nightly, weekly,
monthly). The majority of our
clients populate the system this
Interfaces with way.
HRIS to New users can also be imported
provide user into the system through our Data
lists based on Load Wizard. This tool enables
specified fields, organizations to upload a list or
1.14 to automatically Comply Core Delivered table of information into the
add new users system, eliminating the need to
and deactivate manually insert individual
users who have records. Data can be loaded to
left the different parts of the system with
organization. a consistent process, allowing you
to upload, review, and import
data.
The Data Load Wizard can
import new records or
adjustments and export existing
data in multiple file formats (.xls,
.xlsx .csv, .txt). Editable
templates and helpful hints guides
are available for each file type for
accurate importing.
Links and/or
enrolls learners
in appropriate
courses or
curriculum
1.15 Comply Core Delivered Standard system functionality.
automatically
based on
organizational/
job level
requirements
As part of our Entended
Allows guest Enterprise - LMS component,
1.16 (audit) access to Comply Core Delivered guests are able to access/enroll
courses for courses, and submit payment,
if needed.

SERIAL 14111-RFP
Can store and
report course
credits in
Supported. Credits, training units,
different
etc., can be stored in different
1.17 number Comply Core Delivered
number formats, from whole
formats, from
numbers down to decimal places.
whole numbers
down to
decimal places.
Administrators can assign
prerequisites, pre-work, and post-
work to training courses. As users
request and register for training,
Cornerstone automatically checks
Allow setting
the users transcript for designated
course
prerequisites to ensure that users
allotments and
have met the appropriate
prioritizing
1.18 Comply Core Delivered requirements for attending or
learner
taking a training course. Those
enrollments to
users who have not met the
courses based
proper prerequisites will not be
on them.
able to register for a training
course, but can submit an
exception request to their
manager in order to waive the
prerequisite requirements.
Instructor
1.19 Comply Core Delivered Supported.
Management
Ability to assign
multiple
1.19.1 Comply Core Delivered Supported.
instructors to a
class
Ability to
maintain
1.19.2 Comply Core Delivered Supported.
instructor
qualifications
Instructors can be listed by course
(event). Administrators (or other
users with the proper
Ability to permissions) can view and report
record classes on courses taught. A photograph
1.19.3 authorized to Comply Core Delivered can be uploaded to the
teach by instructor’s user record and a
instructor standard instructor field includes
language(s) spoken. Effectiveness
rating and area of expertise can be
included as custom user fields.
Every Instructor is provided with
a personal training calendar with
Ability for all training sessions listed.
instructor to Training sessions are color coded
view a calendar to indicate Tentative, Confirmed
within the and Completed sessions, allowing
1.19.4 Comply Core Delivered
system which instructors an “at-a-glance” view
shows classes of their session schedule.
he/she is Provided in monthly, weekly and
facilitating daily format, instructors can filter
their session schedule easily by
simply selecting a month and a

SERIAL 14111-RFP
year using drop-down menus.
Cornerstone administration is
supported through automatic
Ability for
email notification. This tool sends
instructor to
email confirmations,
email all of
notifications, reminders, and
1.19.5 their students Comply Core Delivered
promotional emails based upon
for a specific
specified action triggers.
class in an easy
Emails can be set up to go out to
manner
specific users as well as users in
specific roles.
Instructors can easily manage
session rosters by individual, or
for an entire session. Instructors
can mark an entire session
complete, including all session
Ability for an
attendees in two clicks, which
instructor to
automatically updates the session
manage
status within each attendee’s
attendance
personal learning transcript. By
easily; ex: mark
1.19.6 Comply Core Delivered eliminating the administrative
all students as
chore of managing individual
attended and
attendees within a roster,
then remove the
instructors are free to focus on
few that did not
creating and delivering training
attend
content and training sessions.
Instructors can access course
rosters and generate printable
rosters and sign-in sheets for each
training course.
Cornerstone’s automated conflict
Functionality to
detection capabilities identify
prevent an
conflicts at the time of scheduling
instructor from
1.19.7 Comply Core Delivered based on the location, event time
being over-
and day, enabling instructors to
booked/over-
immediately remedy scheduling
scheduled
issues.
Reporting
functionality
Accomplised via Cornerstone's
which shows
1.19.8 Comply Core Delivered reporting and advanced Analytics
scheduled
tools.
classes by
instructor
Allows
administrators
to override Administrators with the
1.20 settings made Comply Core Delivered appropriate permissions can
for groups to override this type of setting.
account for
particular

SERIAL 14111-RFP
training needs
of individuals
Allows Curriculum functionality allows
administrators administrators to create blended
to combine and learning programs that are
un-combine flexible and easy for users to
course sections manage. Training curricula can
/ modules / include any learning object in the
learning objects catalog (such as classroom
events, online courses, tests,
1.21 Comply Core Delivered
materials, postings, etc.) and even
defined action steps or free form
items. Once created, a curriculum
acts as a single learning object for
users to search for and request,
for managers to assign and
approve, and for administrators to
track and report.
Allows a
variety of
billing options: Cornerstone supports a wide
credit card, range of payment methods
corporate including:• Credit Card • Send
purchase orders, Bill / Purchase Order• Training
departmental Units• E-Check• Wire TransferIn
account addition, promotion codes allow
numbers, etc. administrators to create single use
or multiple use coupons, which
provide a discounted price on
1.22 Comply Core Delivered
learning objects to users. Coupon
codes may have a start date and
an expiration date. Once coupons
are created, they can then be
distributed by an organization
through marketing emails outside
of the system. Users then apply
them to their order on the review
step of the checkout process.
Automates Tuition assistance requests can be
tuition easily managed/tracked with any
assistance approval workflows through the
requests and utilization of our "external
allow for training" feature. This
supervisor and functionality allows a user enter
other tuition assistance requests with
administrative approval routing, along with
1.23 Exception Core Delivered
approvals of robust automated
these in the tracking/reporting. Targeted
system. This Tuition reimbursement
includes functionality is being considered
automating for the product roadmap, although
tuition no release date has been
assistance scheduled. In the interim,
verifications administrators can create a

SERIAL 14111-RFP
after courses are custom report to capture tuition
completed reimbursement details submitted
via external training requests.
Provides the
ability to print a
variety of
enrollment-
1.24 related items, Comply Core Delivered Standard system functionality.
including class
schedules, seat
vacancies, and
class rosters
Provides the
ability to restore
All coursework completed (e.g.
student artifacts
pre-tests, surveys., forms, etc) is
in a course if a
1.25 Comply Core Delivered stored/tracked and available if
student who has
user withdraws and re-enrolls in a
withdrawn
class.
subsequently
re-enrolls
Manages
registration and
enrollment not
1.26 only by Comply Core Delivered Standard system functionality.
individual, but
by group and
cohort group.
Emails Cornerstone administration is
dependent on supported through automatic
group or email notification. This tool sends
individual email confirmations,
requesting notifications, reminders, and
course. (e.g. promotional emails based upon
when the class specified action triggers.
is restricted to a Email tags can be included in
certain dept. of email templates that allow you to
1.27 Comply Core Delivered
which they are automatically substitute specific
not a part) information, such as the user’s
name, the approver’s name, the
price of the training, the date of
the request, etc., in any new email
created.
Emails can be set up to go out to
specific users as well as users in
specific roles.

SERIAL 14111-RFP
Physical Asset Cornerstone enables instructors
Inventory and and administrators to manage
Scheduling resources and equipment for
geographic locations, buildings,
1.28 Comply Core Delivered and rooms. This feature tracks
reusable and non-reusable
resources such as computer
assets, projectors, notepads,
computer configurations, etc.
Asset Cornerstone’s automated conflict
scheduling detection capabilities identify
conflict conflicts at the time of scheduling
1.28.1 avoidance Comply Core Delivered based on the location, event time,
and day. This allows instructors
to immediately remedy
scheduling issues.
Track
1.28.2 training aids, Comply Core Delivered Supported.
computers, etc.
Assets
1.28.3 can be grouped Comply Core Delivered Supported.
by category
Multi- The ILT Scheduling Wizard
training/multi- allows the administrator to create
session support more than one session part at a
time, or create more than one
session at a time (Batch Session
Creation). The schedule wizard
1.29 Comply Core Delivered
creates a date pattern or equation.
At the conclusion of completing
all steps of the session creation
process, multiple sessions will
have cascading dates and copies
parts.
Indivi
dual session
1.29.1 Comply Core Delivered Supported.
times/days
supported
Sessio
ns can be
mapped to
1.29.2 Comply Core Delivered Supported.
locations,
assets,
instructors, etc.
Time-based
1.30 event Comply Core Delivered Standard system functionality.
scheduling

SERIAL 14111-RFP
All Cornerstone supports a wide
training types range of learning activities and
can be provides real-time tracking
scheduled through the user’s personalized
learning transcript. Out-of-the-
box training types include:
• E-learning classes
• Instructor-led training (ILT)
1.30.1 Comply Core Delivered sessions;
• Virtual classroom training;
• Posted documents, white papers,
and online resources;
• Externally completed training;
• Custom tests and assessments;
and
• Training curricula to support
blended learning initiatives.
Empl
oyees may be Administrators with the
registered for appropriate permissions can
1.30.2 Comply Core Delivered
restricted override predefined system
courses by workflows.
Admin
Custo
1.30.3 mizable title Comply Core Delivered Supported.
and description
Suppo Administrators can set minimum
rt for maximum and maximum registration
event size guidelines when creating
sessions. Enrollment restrictions
can also be set by Organizational
1.30.4 Comply Core Delivered
Unit (OU), allowing
administrators to limit the number
of users from each OU (e.g.,
Division, Location, Position) that
can register for the course.
Auto Waitlist functionality is highly
matic wait configurable at both the Event
listing available and Session level. Options
include: first come/first serve,
first on / first off, and time based
1.30.5 Comply Core Delivered releases (i.e., notify waitlist
participants one-by-one at
intervals defined
administratively). Similarly,
administrators can manually
reorder the priority of the list.
Enabl Workflow in the application is
e/Disable Self extremely configurable to match
registration an organization's needs whether
it’s self-registration, manager
assigned registration, proxy
enrollment, etc. If managerial
1.30.6 Comply Core Delivered
approval (or multiple layers of
approval) is required, Cornerstone
can track these workflows.
Different workflows can be
established for any
Organizational Unit (such as

SERIAL 14111-RFP
position, division, location,
custom group of users, etc.).
Set
All learning activities support
1.30.7 registration Comply Core Delivered
active and expiration dates.
open/close date
Do Through Proxy Enrollment,
group administrators can assign any
enrollments by type of learning object(s) to
category, job multiple audiences based on their
title, Organizational Unit—division,
competency gap position, location, cost center,
custom groups of users, etc. This
feature supports a one-time
learning object assignment or
dynamic behavior. A dynamic
proxy enrollment processes daily
and looks for new users who
match the defined criteria (e.g.,
new employees, transitions, new
responsibilities assigned) and
assigns them the learning activity.
1.30.8 Comply Core Delivered Another option is a recurring
proxy enrollment. This will reset
the user’s status in their transcript
on a periodic basis to allow them
to retake the learning objects and
show multiple completions. A
best practice for using a dynamic
recurring proxy is when you have
training such as a compliance
course that a group of users need
to take every year.Once a proxy
enrollment is administered, the
training is automatically entered
into each designated user’s
personalized learning transcript
and an email is sent informing
them of their new assignment.
Can
manually
1.30.9 Comply Core Delivered Supported.
update
preregistration
Instru Instructors may access and
ctor can manage class rosters to generate
customize printable rosters and sign-in
1.30.10 course roster Comply Core Delivered sheets. Administrators can use
Cornerstone's analytics reporting
tool should they wish to create a
more customized form.

SERIAL 14111-RFP
Ability for a
Training schedules can be viewed
user/learner to
graphically in the user’s
access a
individual Events Calendar.
calendar
1.31 Comply Core Delivered Events and sessions are listed
interface within
here and are color coded based on
the system to
the enrollment status and seat
view their
availability.
enrollments
2.0 Notifications and Annotations
Notifies users
when actions
are taken in the
system that Cornerstone administration is
affect them, supported through automatic e-
both through mail notification. With over 100
internal system triggers, this tool sends e-mail
2.0.1 Comply Core Delivered
notification confirmations, notifications,
functions and reminders and promotional e-
by email. mails based upon specified action
Notifications triggers.
can be triggered
by such actions
as:
Chan
2.0.1.1 ge in user Comply Core Delivered Supported.
profile status
Chan
2.0.1.2 ge in course Comply Core Delivered Supported.
status
When a user registers for a
Confi
training activity a confirmation
2.0.1.3 rmation of Comply Core Delivered
email will fire once they click on
enrollment
the register link.
Class
2.0.1.4 Comply Core Delivered Supported.
cancellation
Emails are configurable and can
include email tags that allow you
to automatically substitute
specific information. Waitlist
related email triggers include:
Being
▪ Waitlist request
2.0.1.5 wait-listed for a Comply Core Delivered
▪ Grant waitlist request
course
▪ Deny waitlist request
▪ Waitlist acceptance deadline
▪ Waitlist expiration
▪ Seat available
▪ Withdraw from waitlist
Learn
2.0.1.6 er dropped from Comply Core Delivered Supported.
class
Perio
dic reminders to
attend or finish
2.0.1.7 course Comply Core Delivered Supported.
reminders to
complete a
survey

SERIAL 14111-RFP
The Email Export Log contains a
list of all emails sent for the
related trigger within the past 30
Notification
days. The log contains the email
2.1 history function Comply Core Delivered
address the email was sent to, the
is included
date and time sent, and the
subject line. The log does not
contain the content of the email.
Emails can be set up to go out to
Allows pushing
specific users or groups as well as
of general
users in specific roles, such as
2.2 notifications out Comply Core Delivered
training approvers, cost center
to only specific
approvers or the employee’s
groups
manager.
Cornerstone supports course
Sends completion deadlines. Automatic
reminders about reminder/warning emails can be
2.3 certifications Comply Core Delivered triggered at predetermined dates
that are about to (30 days, 15 days, 5 days, etc.)
expire prior to the training expiration
date.
Provides the
ability to
annotate and
communicate
actions taken,
approvals,
2.4 errors, etc. in Comply Core Delivered Supported.
regards to
administrative
actions, for
future reference
or for other
administrators
Cornerstone administration is
supported through automatic
email notification. The emails are
sent through the company’s email
system, such as Outlook or Lotus
Notes.
Has robust
In addition, Cornerstone provides
internal email
seamless integration with a user's
editor features
Outlook calendar.
2.5 resembling Comply Core Delivered
Administrators can configure
standalone
Outlook Meeting emails to not
email programs
only add Sessions to the user’s
such as Outlook
calendar but also manage updates
to the Session. This functionality
is available from any device used
to manage one's Outlook
calendar, such as a PC, laptop,
mobile phone, or tablet computer.

SERIAL 14111-RFP
The Email Export Log contains a
list of all emails sent for the
related trigger within the past 30
Maintains a log
days. The log contains the email
of
address the email was sent to, the
2.6 undeliverable/fa Exception Core Delivered
date and time sent, and the
iled email
subject line. A log of
notifications
undeliverable/failed email
notifications would be available
via a custom project.
3.0 Batch administration workflow
Offers batch
options for
3.1 tasks involving Comply Core Delivered Standard system functionality.
groups of
system objects
Through Proxy Enrollment,
administrators can assign any
type of learning object(s) to
multiple audiences based on their
Organizational Unit—division,
position, location, cost center,
custom groups of users, etc.
This feature supports a one-time
learning object assignment or
dynamic behavior. A dynamic
proxy enrollment processes daily
and looks for new users who
match the defined criteria (e.g.,
new employees, transitions, new
responsibilities assigned) and
Allows
assigns them the learning activity.
administrators
Another option is a recurring
3.2 to batch register Comply Core Delivered
proxy enrollment. This will reset
groups of
the user’s status in their transcript
learners
on a periodic basis to allow them
to retake the learning objects and
show multiple completions. A
best practice for using a dynamic
recurring proxy is when you have
training such as a compliance
course that a group of users need
to take every year.
Once a proxy enrollment is
administered, the training is
automatically entered into each
designated user’s personalized
learning transcript and an email is
sent informing them of their new
assignment.
Allows
administrators
3.3 to create Comply Core Delivered Supported.
backups in
batch mode

SERIAL 14111-RFP
Cornerstone supports any role
that a client may require. Clients
configure their own roles based
on their organizational needs.
The application is entirely rights
and roles-driven. The application
features hundreds of security
Allows
permissions, related to the
administrators
thousands of features, which can
3.4 to batch set Comply Core Delivered
be configured to roles or
permissions and
individual users. These
roles for users
permissions are all stored as part
of the user’s information.
Cornerstone rights and
permissions system, in tandem
with the Organizational Units
approach, means that clients can
develop virtually any type of role.
Allow
administrators
to batch
3.5 configure Comply Core Delivered Supported.
courses,
learning tracks,
and curricula
Allows time
shifting of batch
processes of
database to
Scheduled FTP feed (nightly,
3.6 minimize Comply Configurable
weekly, monthly).
performance
disruption
during peak
usage times
4.0 Prerequisite handling
Administrators can assign
prerequisites, pre-work, and post-
work to training courses. As users
Allows request and register for training,
administrators Cornerstone automatically checks
to set the user’s transcript for
prerequisites so designated prerequisites to ensure
that learners are that users have met the
4.1 evaluated for Comply Core Delivered appropriate requirements for
meeting attending or taking a training
prerequisites course. Those users who have not
before being met the proper prerequisites will
able to enroll in not be able to register for a
a course training course, but can submit an
exception request to their
manager in order to waive the
prerequisite requirements.
Can be Tests can be geared towards
configured to specific subjects and used for a
4.2 deliver pre- Comply Core Delivered variety of purposes. Custom tests
assessments to can be created for test out,
allow learners product tests, and for other

SERIAL 14111-RFP
to "test out" if proprietary assessment needs.
they
demonstrate
mastery of the
materials for a
course
Includes
options for the
configuration of
waiving
course/curriculu
Administrators with the
m requirements
4.3 Comply Core Delivered appropriate permissions can
based on
override such activities.
demographic
attributes other
than course
completion or
pre-assessments
Establishes
equivalencies
so that learners
The County can set up equivalent
can receive
training items. Users will be
credit for
exempted from newly assigned
courses and / or
training based on previously
4.4 waive the Comply Core Delivered
taken training items that are
requirements to
similar. Users can also view and
take courses
select from a group of equivalent
that share the
trainings based on permission.
same material
as a course
already taken
5.0 Content importing and configuration
Cornerstone offers a Learning
Content Management System
(LCMS) to author, publish, and
deploy media-rich content. With
pre-loaded templates and
authoring, test, assessment, and
collaboration tools, clients can
design customized, SCORM
Provides a compliant courses without prior
process for programming knowledge. In
5.1 importing and Comply Core Delivered addition, all industry recognized
configuring authoring tools are supported,
content including but not limited to
Lectora, Articulate, Captivate,
Dreamweaver, Flash, and
WYSIWYG/HTML
programming tools. Cornerstone
also works with non-standards
compliant content providers to
provide basic tracking
functionality.

SERIAL 14111-RFP
Provides the
Administrators can upload
ability to
attachments/documents (PDF,
internally create
PPT, Excel, etc.) as well as other
and/or
rich media (audio, webcasts,
configure
podcasts, etc.) to learning objects
ancillary
within the training catalog
learning objects
including ILT sessions. The
5.2 like glossaries Comply Core Delivered
visibility of each attachment can
or that can
be determined by the
interwork with
administrator. For example, some
courses and
attachments may only be visible
apply globally
to administrators or instructors,
to more than
while others may be visible to all
one course
users.
within the LMS
Cornerstone provides full support
for the AICC 3.5 API Data Model
and SCORM 1.2 & 2004 Content
Packaging specifications. These
courses can be tracked in
Cornerstone and provides
bookmarking, progress tracking,
the recording of testing scores
embedded in the content, and
other rich data tracking.AICC
courses can be housed by
Cornerstone, the City, or by a
third party. SCORM courses must
be hosted by Cornerstone.
Cornerstone also works with non-
standards compliant content
providers to provide basic
tracking functionality.In addition,
Is interoperable
Cornerstone Content Services
with 3rd party
delivers the most efficient way to
content. (List
enhance the success of any
major vendors
organization’s talent management
5.3 you contract Comply Core Delivered
strategy while meeting a range of
with or have
end-user needs. Cornerstone
prior experience
completely removes the burden of
with- SkillSoft
online content management,
etc.)
reduces costs, increases training
efficiency, and greatly improves
the user experience.Clients can
choose from a wide-variety of
premier vendors, titles, and
subjects that always deliver the
most accurate and updated course
content. E-learning partners
include Skillsoft, Cegos,
getAbstract, Harvard Business
Publishing, JJ Keller, and Speexx,
among others. Cornerstone
provides complete vendor
management services with respect
to e-learning partners. The
company assists organizations in
the selection and pricing of e-
learning content along with other

SERIAL 14111-RFP
benefits.
Cornerstone includes complete e-
commerce functionality secured
by Cybersource. The system can
be configured to support a range
of e-commerce models, including
functionality to edit the cost
allocation of any learning object.
Cost centers are supported as well
as corporate credits, and a large
number of other options. The
Cornerstone platform supports
Offers secure
virtually any desired
payment
billing/payment model desired by
options -
the client. Users can pay by
internal and
credit card, invoice, purchase
external - for
5.4 Comply Core Delivered order, or through training units.
courses.
Cornerstone can automate billing
(Accounting
across all levels of the
string handling
organization, as well as outside
and reporting
the organization. We can
and other)
generate billing reports that
summarize all transactions by
cost center, provider, user or
transaction code as well as
provide detailed reporting on
individual transactions.
Cornerstone’s reporting tools and
the advanced Analytics tools give
clients ready access to all internal
and external training costs,
allocations, and trends.
For content purchased through
Cornerstone, there is no limit for
storage and usage. For content not
purchased through us, clients can
monitor their hosted/delivery
allocation at any time via the
standard report “Delivery Report
for Billing”.
Cornerstone’s Course Publisher
also allows administrators to
effectively manage content by
Imports course uploading, validating, and
learning integrating SCORM and AICC
5.5 Comply Core Delivered
packages of courses into the application. The
unlimited size Course Publisher allows
administrators to upload a new
version of a course as well as
replace files in existing
publications.
Up to 100 AICC courses or
100MB of SCORM courses can
be zipped together and uploaded
at once. Individual SCORM
courses which exceed 100 MB in
size may require upload by
Cornerstone.

SERIAL 14111-RFP
Cornerstone provides for version
management. Once content has
been published, you may edit its
settings, update it, or even create
a new version of a course
previously published so as not to
affect any users participating in
the current version. Similarly,
administrators can edit or re-
version curricula for users
Registered or In Progress and for
future users of that curriculum. If
Allows/disallow
the structure of the curriculum is
s elements of a
modified and there are users
course to be
registered for that curriculum,
5.6 updated without Comply Core Delivered
then the modified curriculum is
creating a new
saved as a new version so that the
version of the
two versions can be tracked
course.
separately. The Modification
History Table appears at the
bottom of the page displaying
when the curriculum was created
and also every time the
curriculum was modified. When a
new version is created, the
administrator is required to enter
comments describing what was
changed. These comments appear
in the Modification History
Table.
Presents options
to automatically
move learners
to a new
version of a
5.7 course when a Comply Core Delivered Supported.
new version of
it is created, or
allows them to
continue on the
old version.
Learners are
able to
seamlessly
experience
5.8 updated content Comply Core Delivered Supported.
with no
interruption in
their learning
flow or plans

SERIAL 14111-RFP
6.0 System Access and Security
Clients only access the
presentation layer of the system
through the Internet. Users need a
unique username and password to
access the application. All
passwords are stored in the
database in a hashed format to
minimize security liability.
Passwords are hashed using
PBKDF2 with 1000 iterations.
Uses robust Alternatively, clients can be
security authenticated using security
6.1 architecture to Comply Core Delivered tokens, utilizing a symmetric
maintain system algorithm, passed by the client’s
access local authenticator for Single
Sign-On functionality. Clients can
also be authenticated via their
identity provider with SAML
assertions.
Client browser access to the web
servers utilizes 128-bit SSL
encryption (version 3.0 or higher)
to minimize network packet
snooping vulnerability for any
transmitted sensitive data.
Cornerstone Extended Enterprise
is the most comprehensive
solution for training, connecting,
and enabling your organization’s
extended network of customers,
members, and partners. Whether
you want to build out a new profit
center from your existing
customer training program or you
want to drive partner
effectiveness in selling your
Allows learners products, Cornerstone gives you
to self-register complete control with the right
for an LMS technology, content, and
6.2 account; ex: Comply Core Delivered supporting services.
learners from ACCESS
outside of the Match your specific needs - fully
County decentralized administration with
centralized control and reporting.
• Build highly configurable
domains and portals for easy
audience segmentation
• Allow guest and self-
registration
• Require authentication or allow
users to browse specific areas of
the solution prior to signing in
• Process transactions with e-
commerce tools

SERIAL 14111-RFP
Allows
Cornerstone has multiple types of
encryption of
encryption ensuring that data is
6.3 sensitive data Comply Core Delivered
protected both at rest and while in
and session
transit.
activity
Password policy is configurable
by the client. Password
preferences allow client
administrators to specify a variety
of options and requirements for
passwords including:
• Require both upper and lower
case letters
• Require user to reset their
password by answering XX
number of security questions
• Send email notification to user
upon password change
• Require confidential password
reset and send email notification
Enforces strong to user
passwords and • Require alpha and numeric
6.4 Comply Core Delivered
password characters
changes • Do not allow three or more
consecutive same characters
• Require at least one special
character (e.g., !, @, #, $)
• Expire passwords every XX
days
• Passwords cannot be the same
as any previous XX passwords
• Set minimum password length
• Set maximum password length
• Forgot password message
(clients can define message that is
displayed)
Different password requirements
can be established by
Organizational Unit.
Cornerstone has broad experience
in developing highly stable Single
Provides an
Sign-On linkages with its clients.
option for
Users can seamlessly launch into
single sign-on,
Cornerstone from another site
so that users
without having to re-authenticate
who have
or enter login credentials a second
logged in to the
time. Once a user is logged into
6.5 enterprise Comply Core Delivered
their corporate network, they can
intranet
enter Cornerstone simply by
(through a
clicking on a link.
portal, etc.) can
Cornerstone offers clients two
get into the
technical solutions based on their
LMS without
needs: SSO Private Shared Key
additional login
Authentication (Cornerstone’s)
and SSO SAML (1.1 and 2.0).
Allows login to
the LMS to
6.6 Comply Core Delivered Standard system functionality.
transfer to other
enterprise

SERIAL 14111-RFP
systems such as
Performance
Management
systems
Requires users
logon only once Configurable by client
6.7 Comply Core Delivered
per LMS/PMS administrators.
session
Access and
AuthenticationClients only
access the presentation layer of
the system through the Internet.
Users need a unique username
and password to access the
application. All passwords are
stored in the database in a hashed
format to minimize security
liability. Passwords are hashed
using PBKDF2 with 1000
iterations.Alternatively, clients
can be authenticated using
security tokens, utilizing a
symmetric algorithm, passed by
the client’s local authenticator for
Single Sign-On functionality.
Clients can also be authenticated
via their identity provider with
SAML assertions.Client browser
access to the web servers utilizes
128-bit SSL encryption (version
Supports 3.0 or higher) to minimize
industry- network packet snooping
standard vulnerability for any transmitted
6.8 authentication Comply Core Delivered sensitive data. Access by IP
(please list key AddressClients may control
standards access to their portal by IP
supported) address. Clients with this
requirement can provide
Cornerstone with their “white
list” with acceptable IP addresses
for accessing the portal.
Cornerstone configures the
client’s portal to only allow
access from users with IPs on the
white list. If the IP address from
which the user attempts to access
the portal is not on the white list,
the user cannot access the portal
and receives an error
message.Single Sign-On (SSO)
LoginThe Single Sign-On (SSO)
process allows a user to
seamlessly launch into
Cornerstone from another site
without having to re-authenticate
or enter login credentials a second
time. Once a user is logged into
his corporate network, he can
enter Cornerstone simply by

SERIAL 14111-RFP
clicking on a link.The
Cornerstone application provides
added security as it prevents
multiple sessions by the same
user to be run from different
machines. If a user is logged into
Cornerstone from his machine,
and then goes to another machine
and tries to log in, his initial
session will be timed out.SSO
Technical SolutionsCornerstone
offers clients two technical
solutions based on their needs:
SSO Private Shared Key
Authentication (Cornerstone’s)
and SSO SAML (1.1 and 2.0).
Shared Key Authentication:
The standard SSO process
involves passing an encrypted
string between the client’s
corporate network and
Cornerstone. A private key, used
in the encryption, is shared
between Cornerstone and the
client. AES is utilized for
encryption of the data. SAML
Authentication: 1. User initiates
the request via a link.2. Client’s
server intercepts and generates
SSO assertion.3. SAML assertion
is posted to SSO URL by the
browser.4. Signature, timestamp,
and recipient are posted.5.
Payload is examined for
destinations.6. User looked-up,
must be active.7. User logged-in
and redirected to destination
(login page or deep link).
The session state that is
maintained for a user will be
deleted after a default 30 minutes
of inactivity. However, this is a
client configurable option. If the
Ability to
user times out after a credential
configure a
authentication, they will be
standard time-
6.9 Comply Core Delivered returned to the login page with a
out parameter
timeout message. If they were
for non-use on
signed-on using Single Sign-On,
the system
they can optionally be returned to
a URL as specified in the security
token of the authentication, or to
the Cornerstone default timeout
message (no logon page).
Ability to auto-
bookmark a
6.10 user's course if Comply Core Delivered Standard system functionality.
the forced time-
out occurs

SERIAL 14111-RFP
Administrators are presented with
an extensive set of web-based
administrative tools which enable
Ability for an
them to easily configure graphics,
admin to setup
colors, key words, layout, and
the layout of the
business rules. No special
learner's
computer programming skills are
6.11 homepage and Comply Core Delivered
required by the administrators to
lock it down so
configure the system.
that an end user
Additionally, this functionality is
cannot change
rights and roles driven. Thus,
the layout
uses/learner's without the proper
permissions are unable to change
the layout.
7.0 Permissions and Roles
Cornerstone is entirely rights and
roles-driven. The application
features hundreds of security
permissions, related to the
thousands of features, which can
Defines a wide be configured to roles or
variety of individual users.
permission and For example, general rules may
role levels that be established for certain types of
are applicable administrators, but each user may
7.1 to a range of Comply Core Delivered also be granted their own unique
organizational permissions. These permissions
structures and are all stored as part of the user’s
use case information. Hence, users only
scenarios for see what they have been given
the system permission to see. As such, their
view to data in the system is
constrained by their specific
availability rights.
Security roles are fully managed
by the client
Can Restrict
course
7.2 enrollment to Comply Core Delivered Supported.
pre-authorized
learners
Uses templates
to easily set
7.3 Comply Core Delivered Standard system functionality.
group
permissions
Restricts access
to functions for
individual
courses based
7.4 Comply Core Delivered Permissions as well as OU's.
on membership
in groups
associated with
that course

SERIAL 14111-RFP
Cornerstone offers several
options for proxy/delegation
throughout our integrated
modules.
For example, manager delegation
allows managers to choose a
delegate to share their learning
permissions. This allows the
proxy to perform various
functions for the manager’s direct
and indirect reports such as the
ability to view user transcripts,
assign training, and depending on
Allows
the workflow, approve training.
delegating
Within Cornerstone Performance,
permissions for
7.5 Comply Core Delivered managers may have the ability to
users at a lower
add co-planners for performance,
level of
succession, and compensation
permission/role
tasks. For example, if so enabled
by the client, co-planners can
perform reviews as though they
were the manager who was
assigned the review task.
Lastly, the Proxy as Another User
feature allows authorized client
administrators the ability to login
as another user from their own
portal. This allows for more
efficient troubleshooting and a
convenient tool for managing user
activity.
Cornerstone supports any role
that a client may require. Clients
configure their own roles based
on their organizational needs.
The application is entirely rights
and roles-driven. The application
features hundreds of security
Allows creation
permissions, related to the
of subgroups
thousands of features, which can
7.6 that inherit Comply Core Delivered
be configured to roles or
permissions of
individual users. These
parent groups
permissions are all stored as part
of the user’s information.
Cornerstone rights and
permissions system, in tandem
with the Organizational Units
approach, means that clients can
develop virtually any type of role.
Can be set so
learners are
anonymous to
7.7 each other, Comply Configurable Configurable by an administrator.
instructors, and
administrators
for surveys

SERIAL 14111-RFP
Offers
"organization
aware" features
that allow
administration
based on
7.8 Comply Core Delivered Supported.
external data
feeds
concerning
organizational
roles and
permissions
Supports
mirroring an
organizations'
structure in the
database to Note, our data integration
manage concultants will assist the County
7.9 students, Comply Core Delivered in determining the best method of
supervisors and integraton to me business
approvers based objectives.
on where they
exist with the
organizational
structure
Features levels
of permission
corresponding
to clearly
7.10 Comply Core Delivered Supported.
defined levels
of
administrative
responsibility

SERIAL 14111-RFP
8.0 Course Catalogue Database
The course catalog serves as the
repository for all learning objects
in the system including online
courses, quick courses, ILT
events, libraries, tests, curricula,
and materials (e.g., documents,
videos, audio, postings). The
catalog enables administrators to
associate learning with subjects,
Provides a
skills, competencies,
single,
certifications, acknowledgements,
integrated OR
emails, and Level 1-3 evaluations.
multiple course
Administrators control access and
catalogs whose
options from a unified catalog.
8.1 overall and Comply Core Delivered
Cornerstone allows for the
internal
management of one master
organization
catalog and any number of sub-
can be defined
catalogs for specific audiences.
by a variety of
Clients can deploy completely
characteristics
personalized training catalogs to
individuals who meet the correct
criteria or for any Organizational
Unit (such as Position, Division,
Location, Cost Center, etc.).Users
have several options to search the
catalog including Basic Search,
Browse for Training, and
Advanced Search.
For content purchased through
Cornerstone, there is no limit for
storage and usage. For content not
purchased through us, clients can
monitor their hosted/delivery
allocation at any time via the
standard report “Delivery Report
for Billing”.
Cornerstone’s Course Publisher
Does not limit
also allows administrators to
the number of
effectively manage content by
levels, items, or
uploading, validating, and
sizes of items
Comply / Core Delivered / 3rd integrating SCORM and AICC
8.2 included in the
Exception Party courses into the application. The
catalog of
Course Publisher allows
courses
administrators to upload a new
delivered or
version of a course as well as
imported
replace files in existing
publications.
Up to 100 AICC courses or
100MB of SCORM courses can
be zipped together and uploaded
at once. Individual SCORM
courses which exceed 100 MB in
size may require upload by
Cornerstone.

SERIAL 14111-RFP
Cornerstone provides a high
degree of flexibility with respect
to course catalogs and targeted
training options. The system
allows for the easy creation and
management of one master
Catalogues can
catalog and any number of sub-
8.3 be defined for Comply Core Delivered
catalogs for specific audiences.
job classes
Clients can deploy completely
personalized training catalogs to
individuals who meet the correct
criteria or for any Organizational
Unit (such as Position, Division,
Location, Cost Center, etc.).
Contains a
course catalog
8.4 including many Comply Core Delivered Supported.
details -
especially:
Objec
8.4.1 Comply Core Delivered Supported.
tives
Assoc
8.4.2 iated Comply Core Delivered Supported.
Competencies
Credit
8.4.3 Comply Core Delivered Supported.
s
Cours
8.4.4 Comply Core Delivered Supported.
e ID
8.4.5 Cost Comply Core Delivered Supported.
Assoc
8.4.6 iated career Comply Core Delivered Supported.
tracks
Deliv
8.4.7 Comply Core Delivered Supported.
ery Methods
Prere
8.4.8 Comply Core Delivered Supported.
quisites
Funct
8.4.9 Comply Core Delivered Supported.
ional area
Locati
8.4.10 Comply Core Delivered Supported.
on
Job
8.4.11 Comply Core Delivered Supported.
Skill
Produ
8.4.12 Comply Core Delivered Supported.
ct line
Subje
8.4.13 Comply Core Delivered Supported.
ct
Assoc
8.4.14 Comply Core Delivered Supported.
iated resources
Seat
8.4.15 Comply Core Delivered Supported.
time
Certif
8.4.16 Comply Core Delivered Supported.
ication Hours
Cours
e star-rating
and review
8.4.17 Comply Core Delivered Supported.
comments
entered by end
users/learners

SERIAL 14111-RFP
Provides
predictive
search Users can use predictive keyword
8.5 capability, in Comply Core Delivered search, advanced search, and
addition to browse for training.
keyword
searches
Cornerstone provides extensive
search capabilities including:
Predictive search, wildcard
search, search by learning type,
title, description, subject,
provider, competency and
Provides the
keyword. Through global search
ability to search
the system searches people,
8.6 for text within Exception Not Applicable
certifications, online communities
courses
and forms in additional to
specifically
training.
Searching for text within a
SCORM or AICC course is not
supported as those items uploaded
and considered an attached asset
within the system.
Clients can choose from a wide-
Can be linked
variety of premier vendors, titles,
dynamically to
8.7 Comply Core Delivered and subjects that always deliver
external
the most accurate and updated
catalogs
course content.
Can be updated
with release
updates and
8.8 Comply Core Delivered Supported.
additional
courses from
external sources
Cornerstone provides for version
management. Once content has
been published, you may edit its
settings, update it, or even create
a new version of a course
previously published so as not to
affect any users participating in
the current version.
Similarly, administrators can edit
or re-version curricula for users
Version control Registered or In Progress and for
and other future users of that curriculum. If
8.9 management Comply Core Delivered the structure of the curriculum is
functions for modified and there are users
course updates registered for that curriculum,
then the modified curriculum is
saved as a new version so that the
two versions can be tracked
separately.
The Modification History Table
appears at the bottom of the page
displaying when the curriculum
was created and also every time
the curriculum was modified.
When a new version is created,

SERIAL 14111-RFP
the administrator is required to
enter comments describing what
was changed. These comments
appear in the Modification
History Table.
Can be
configured such
that different
versions of the
course that are
treated
functionally the
same for
training
administration
purposes use
the same
reference ID in
8.10 Comply Core Delivered Standard system functionality.
the LMS
database. In
other words, the
LMS tracks and
reports that
learners have
taken the same
course, even if
there are
different
language or
department
versions.
Administrators can easily add to,
edit, or remove announcements
from a user’s welcome page.
These announcements can be
Allows for directed towards a specific group
8.11 course Comply Core Delivered of employees or the entire
marketing/email organization.
In addition, personalized
marketing emails can be
generated to a user, group, or
Organizational Unit.
Through Cornerstone’s content
partnerships, the company is able
to seamlessly integrate corporate
training and executive education
content into a single e-learning
Includes platform. Our partnerships
Catalogue of include top online content
courses providers in each content vertical
8.12 prepackaged Comply Core Delivered (business training, technology
with LMS training, skills training, securities,
(provide accounting, law, self-
catalogue) development, etc.) to develop a
comprehensive source for content
offerings. Some of our content
partners include SkillSoft, Korn
Ferry, Cegos, WeComply, HRSG,
J.J. Keller, and many others.

SERIAL 14111-RFP
All courses will automatically
update when new versions are
created/uploaded, and a version
Regulatory/Cert
history is tracked.
ification
8.13 Comply Core Delivered Regulatory/Certification courses
courses updated
purchased from our Content
within 60 days
Partners will also seamlessly and
automatically update when a new
version is available.
9.0 Standards and Language Support
Supports the
current and all
required legacy
Cornerstone provides full support
versions of
for the AICC 3.5 API Data Model
relevant
and SCORM 1.2 & 2004 Content
standards such Comply/
9.1 Core Delivered Packaging specifications.
as SCORM, Exception
Support for Tin Can is on the
AICC, Tin Can.
product roadmap and scheduled
(Please list all
for release later this year.
applicable
standards
supported.)
On their transcript page, a learner
Supports can select to “View Training
attempted status Details.” From there, the Training
9.2 as well as Comply Core Delivered Progress section provides
completed information like progress
status percentage, date last accessed,
total views, view time, status, etc.
For attempted
status, tracks
9.2.1 time spent in Comply Core Delivered Supported.
course on each
attempt
Ability to
configure a Administrators can set a number
9.2.2 specific number Comply Core Delivered of automated proctoring criteria
of attempts such as attempts allowed.
permitted
The Cornerstone system is in
compliance with Section 508 of
Complies with the Rehabilitation Act of 1973 as
Section 508 certified by Criterion 508
9.3 requirements Comply Core Delivered Solutions, Inc., an independent
for system Section 508 auditor. This ensures
interfaces that all user features are
accessible to people with
disabilities.
Unicode characters are accepted
Supports Comply /
9.4 Core Delivered for test questions, categories, etc.,
Unicode fonts Exception
and one corp preference.

SERIAL 14111-RFP
10.0 Training Infrastructure and Performance Analysis
Training Demand Forecasting
allows managers and trainers to
submit forecast training needs and
requests for learning content
within the context of a plan
template defined by
administrators. Managers request
Includes the specific training titles from your
ability to enter catalog, training around a certain
and capture subject matter, or even training
10.1 such items as Comply Core Delivered from external vendors or other
course sources. Training plans are
development consolidated automatically and
costs reported on by estimated hours,
number of employees, subject
area, and cost.
Cornerstone’s reporting and
advanced Analytics tools give
clients ready access to all internal
and external training costs,
allocations, and trends.
Cornerstone delivers online
survey capabilities to allow
organizations to deliver dynamic
assessments or surveys to meet a
wide range of requirements.
These tools support complex
requirements like delivery
randomization; specified
percentage of employees
receiving a survey; and iteration
of the same survey for necessary
number of subordinates. Surveys
can be based on any group of
users, or regions, or divisions.
The variety of question types and
Student and
response formats allows
10.2 Training Needs Comply Core Delivered
information to be captured in a
Surveys
variety of ways. Reports on
survey responses can then be
generated for each task or for
recurring surveys over time.
Question types include Likert
scale, Multiple Choice – Multiple
Answer, Multiple Choice – Single
Answer, True/False, Yes/No, and
Text Only. Comments boxes can
be included and required for a
question.
In addition, Cornerstone can
support all of the standard, third
party testing and assessment
tools.

SERIAL 14111-RFP
Cornerstone’s test engine
provides administrators with the
ability to create, categorize, and
deliver tests to meet your training
goals. The tests can be delivered
as stand-alone learning objects, or
can be associated with any variety
of learning objects contained in
Cornerstone. Pre and post-course
tests, prerequisite assessments,
and certification programs can be
developed using the test engine.
The Question Bank can be used to
create, store and repurpose
custom test questions. The
question bank is organized by
category and provides
Ability to administrators the ability to view
enter/create a the categories; view question item
survey using analysis; and filter questions by
10.2.1 functionality Comply Core Delivered ID, Question, Question Type,
which is Category, Active status, who the
embedded in question was Created By, and
the system Added By.In addition,
Cornerstone Surveys provide you
with the power of the Evaluation
tool free from the restriction of
tying your survey to a course. The
variety of question types and
response formats allows
information to be captured in a
variety of ways. Reports on
survey responses can then be
generated for each task or for
recurring surveys over time. Use
surveys to help you collect hard
to capture information such as
interest in employee
developmental opportunities or a
skills survey for new job
positions.
Ability to copy
an existing
Administrators can copy existing
survey and use
10.2.2 Comply Core Delivered surveys/assessments to aid in the
it as a base
creation of new items.
survey for a
new one
The question bank for
surverys/forms does not support
For embedded
specific editor and spell check
survey tool,
funtionality (other than standard
10.2.3 support editor Exception Custom
web browser spell check). This
and spellcheck
would require customization. This
functionality
requirement would need to be
scoped further.

SERIAL 14111-RFP
Ability to
assign a specific
survey to a
course/class and
have it sent
10.2.4 Comply Core Delivered Standard system functionality.
automatically to
a class roster
based upon a
timing
parameter
Ability to select
a group of users
and assign a
10.2.5 training needs Comply Core Delivered Supported.
survey to them
and trigger this
automatically
Through our proprietary reporting
Ability to track
and analytics tool, essentially any
survey
data in the application can be
responses and
10.2.6 Comply Core Delivered reported on. For example, two of
execute
our standard reports display
corresponding
summary information of all test
reports
and survey data.
Ability to
interface with a
third-party
survey
application such
Cornerstone can support all of the
as
10.2.7 Comply Core Delivered standard, third party testing and
SurveyMonkey;
assessment tools.
list all
supported
survey
applications
here
Includes
training
budget/cost
tracking and
projecting
features that
10.3 Comply Core Delivered Standard system functionality.
store and
reports (by
learner, course,
organization,
year, etc.) such
items as:
Any additional budget/cost
tracking fields necessary can be
created via custom form fields
within the Cost Center
Budge organizational unit feature or the
10.3.1 Comply Core Delivered
t Authorizations Training Forecast/Training Plans
feature. These fields are also
available for reporting purposes
through our Standard Custom
Reports.

SERIAL 14111-RFP
Any additional budget/cost
tracking fields necessary can be
created via custom form fields
within the Cost Center
Funds organizational unit feature or the
10.3.2 Comply Core Delivered
allocated Training Forecast/Training Plans
feature. These fields are also
available for reporting purposes
through our Standard Custom
Reports.
Any additional budget/cost
tracking fields necessary can be
created via custom form fields
within the Cost Center
Funds organizational unit feature or the
10.3.3 Comply Core Delivered
still available Training Forecast/Training Plans
feature. These fields are also
available for reporting purposes
through our Standard Custom
Reports.
Any additional budget/cost
tracking fields necessary can be
created via custom form fields
within the Cost Center
Funds organizational unit feature or the
10.3.4 Comply Core Delivered
source Training Forecast/Training Plans
feature. These fields are also
available for reporting purposes
through our Standard Custom
Reports.
Cornerstone utilizes a proprietary
reporting engine that is included
with the application. In addition
to dozens of standard
Performs skill
10.4 Comply Core Delivered performance related reports, the
gap analysis
application also includes a custom
reporting tool (Analytics) for the
creation of a number of highly
specific reports.
11.0 Learning Object Management
Allows
attaching, Administrators can upload
associating, and attachments to all types of
consolidating learning objects within the
diverse content catalog .
pieces into a The visibility of each attachment
single course can be determined by the
(for example, administrator. For example, some
11.1 core course Comply Core Delivered attachments may be visible to
content only administrators and
delivered as e- instructors while other
learning with attachments may be visible to all
auxiliary PDF users.
and video In addition, attachments can be
resources made visible to users only if they
included are registered for the
separately) corresponding learning object.

SERIAL 14111-RFP
Includes ways
to link content
and
assignments in
blended
learning courses
11.2 so that the Comply Core Delivered Standard system functionality.
components are
part of a single
course and can
be assessed and
tracked
accordingly
Is optimized for
reusability in
general (not just
measured by
SCORM
support).
11.3 Learning Comply Core Delivered Standard system functionality.
objects can be
mixed and
matched for
curricula and
course
customization
12.0 Delivery Architecture
Supports a wide
variety of
delivery
architectures.
For instance, an
eLearning
architecture Content can be hosted by
involving a Cornerstone, the client, or a third-
12.0 Comply Core Delivered
content party. SCORM courses must be
repository that hostd by Cornerstone.
may be on a
different server
than the LMS
and is supplied
by another
vendor.
Can deliver
and/or manage
as large a
variety of
learning objects
12.1 and activities as Comply Core Delivered Suported.
possible based
on such
fundamentally
different
approach's as:

SERIAL 14111-RFP
Cornerstone brings together the
best of Enterprise 2.0
technologies with the latest in
social networking to enable
effective workplace collaboration,
improve employee performance,
and drive innovation from
customer and partner
communities.
Cornerstone delivers a complete
social networking and workplace
communities platform. This
includes communities of practice,
rich user profiles, expertise
Infor
12.1.1 Comply Core Delivered location, tag clouds,
mal learning
rating/sharing content, knowledge
management, blogs, wikis,
podcasts, RSS feeds, and much
more.
For example, discussion forums
can be created within the
Cornerstone solution and
monitored by administrators.
Chats and forums can be assigned
to specific users around
appropriate topics and used as
learning resources and
collaboration points for user's
across the organization.
Const
Any learning object can include
ructivist
predefined resources and
learning
attachments. Additionally, our
environments
Connect Platform allows for
(problem-
12.1.2 Comply Core Delivered interactivity during any training
centered,
through Learning Communities,
discovery-
Course Blogs/Postings, Topics,
based, game-
Learning Activities and
based,
Learning/Course Teams.
inductive, etc.)
Colla
12.1.3 borative/social Comply Core Delivered Suported.
learning
Curriculum functionality allows
administrators to create blended
learning programs that are
flexible and easy for users to
manage. Training curricula can
include any learning object in the
catalog (such as classroom
Blend events, online courses, tests,
12.1.4 Comply Core Delivered
ed learning materials, postings, etc.) and even
defined action steps or free form
items. Once created, a curriculum
acts as a single learning object for
users to search for and request,
for managers to assign and
approve, and for administrators to
track and report.

SERIAL 14111-RFP
In addition to Cornerstone’s
social collaboration tool,
Cornerstone Connect, a user can
recognize and award badges to
others in the system. The user
Game would simply go to that person’s
-based Feedback page and click on the
learning; badge icon. The user will be able
gamification to choose the badge that best
12.1.5 support Comply Core Delivered represents the person’s
(ribbons, accomplishment.
points, honors, Client administrators can create
tracking any number of custom badges
boards) appropriate for your organization.
Administrators can also associate
a point value to the badge, and
can limit the ability to award
badges to the person’s direct and
indirect managers
Allows courses
not residing in
the LMS
domain to be
launched within
LMS, including
launching
courses from
12.2 Comply Core Delivered Supported.
content
repositories in
different
locations within
the county
intranet, as well
as on the
Internet
Provides an
audit trail for Cornerstone maintains an audit
required history for user record changes,
deployments of learning object changes, task
12.3 Comply Core Delivered
mandated completions, and other
training functionality throughout the
(compliance application.
training)
Social collaboration elements
Provides
such as blogs, podcasts, wikis,
integration with
and discussion forums can be
12.4 social Comply Core Delivered
imported and published as part of
networking
a curriculum, certification, or
services
made as pre/post work.

SERIAL 14111-RFP
The following file types can be
uploaded into the application:
.jpg, .jpe, .jpeg/ image,
.gif/image, .png/ image, .bmp/
image, .txt/ text plain, .docx/
word document, .dotx/ word
document, .doc/ word document,
.dot/ application/ms-word, .xlsx/
excel, .xls/ excel, .pptx/
powerpoint, .ppt/ powerpoint,
Allows delivery
.ppsx/ powerpoint, .pps/
of a wide
application/vnd.ms-powerpoint,
variety of
.pdf/ application, .vsd/
12.5 content in Comply Core Delivered
application, .wma/ audio/x-ms-
diverse file
wma, .mp3/ audio/mpeg, .wav/
formats (List
audio, .mid/ audio/midi, .html/
formats)
text/htm, .htm/ text/html, .swf/
application/shockwave-flash,
.avi/ video, .mpeg/ video, .mpg/
video, .wmv/ video, .m4v/
audio, .m4a/ audio, .flv/ video,
.png/ graphic, .arf/ webex
recording, .mpp/ ms project, .rtf/
rich text format, .msg/ outlook
mail message, .rm/
application/vnd.rn-realmedia.
Cornerstone’s offline player
allows users to complete online
courses while not connected to
the internet. While using the
offline player, online classes and
quick courses behave as though
they are being used online:
bookmarks are kept, progress is
saved, etc. After reconnecting to
the internet, the user can upload
the results of their offline training
into Cornerstone.To use the
Has offline Offline Player, your
player organization’s IT department
12.6 Comply Core Delivered
capabilities must first install it on each user’s
(List players) computer. Clients are provided an
MSI package to assist their IT
departments with deployment.
Once installed, users can retrieve
their own personal key from their
transcript page. Using the Offline
Player, users can download
available training courses while
online, and complete the training
while offline. Finally, when they
are back online, users can upload
the results of their offline
training.
Offers a browse
mode whereby
This requirement would need to
12.7 testing Exception Custom
be further scoped.
requirements
are suspended;

SERIAL 14111-RFP
ex: to be used
for audits - a
department
head can
audit/review
course content
Allows Just-in-
12.8 Time learning Comply Core Delivered Supported.
modules launch.
There are too many variables to
provide this information. Latency
times are typically impacted by
the size of the page or report
Launches
being accessed, and potentially on
courses
the user’s connection to the
regardless of
12.9 Comply Core Delivered internet as well. For example,
their source
large reports take longer than
without delay or
basic pages. Additionally, page
loss of fidelity
load time for someone with a
poor connection can take longer
than someone with a broadband
connection.
Includes
configuration
management
and version
control features
for content,
including The application provides for
12.10 Comply Core Delivered
checking files complete version management.
in and out,
revision
tracking for
audit changes,
and roll back to
earlier versions.
Native mobile applications are
available on devices running iOS
5 and above, and Android 3.3 and
Supports above. Additionally, Cornerstone
12.11 delivery to Comply Core Delivered is mobile browser accessible via
mobile devices native browsers in Windows
Phone 8 and above, iOS 5 and
above, and Android 3.3 and
above.
Any SCORM 1.2 & 2004-
compliant content provider (or
Permits
providers with AICC and
bookmarking
SCORM tagged meta-data files)
locations in
can be tracked in Cornerstone and
courses and
offers bookmarking, progress
other content as
tracking, the recording of testing
12.12 well as storing Comply Core Delivered
scores embedded in the content,
commonly
and other rich data tracking.
accessed
Additionally, users can add
screens in the
topics, authors, and postings to
LMS as
their “My Favorites” folder.
favorites
Users can allow other users to
view their favorites or can hide

SERIAL 14111-RFP
them and keep them private.
Includes a user
system
requirement
checker that test
learner systems
for appropriate
plugins and
versions before
12.13 Exception Custom Not supported.
courses are
launched. The
LMS should not
allow the
learner to
launch content
unless it passes
the test.
13.0 Assessment Authoring and Delivery
Cornerstone’s test engine
Provides an provides administrators with the
internal ability to create, categorize, and
function to deliver tests to meet your training
create and goals. The tests can be delivered
deliver a wide as stand-alone learning objects, or
Comply Core Delivered
variety of can be associated with any variety
assessment of learning objects contained in
types (with Cornerstone. Pre and post-course
template tests, prerequisite assessments,
options) and certification programs can be
developed using the test engine.
Allows Question types supported include
authoring and Yes/No, True/False, Multiple
delivery of a Choice – Single Answers,
13.1 variety of Comply Core Delivered Multiple Choice – Multiple
assessment item Answers, Text Only, Free Form
types, (essay), and Click on Image.
including: Questions also support video.
Multiple choice
13.1.1 - single and Comply Core Delivered Supported.
multiple answer
Fill in the blank
- which allows
for multiple
correct answers
(upper case,
13.1.2 Comply Core Delivered Supported.
lower case,
various
wordings); that
is also auto-
scored
13.1.3 Matching Exception Custom Not supported.

SERIAL 14111-RFP
The Cornerstone test engine tool
supports multiple question types,
including: yes/no, true/false,
multiple choice/single answer,
13.1.4 Drag and drop Exception Not Applicable multiple choice/multiple answer,
text only, free form (essay) and
click on image. Currently we do
not support drag-and-drop
question types.
Ranking/Orderi
13.1.5 Comply Core Delivered Supported.
ng
13.1.6 Image selection Comply Core Delivered Supported.
13.1.7 Word scramble Exception Custom Not supported.
Labeling an
13.1.8 Comply Core Delivered Supported.
image
Essay or short
answer
implemented as
online
forms/fields for
easy review, not
downloadable
13.1.9 Comply Core Delivered Supported.
Word
documents;
system will
auto-score
other non-essay
questions in the
assessment
Includes a grade
book function
for instructor-
led or blended
courses/assignm
ents, with
The Attendance and Scoring tab
possibility of
allows administrators and
13.2 revising grades; Comply Core Delivered
instructors to manage attendance,
includes an
enter scores, and pass/fail values.
audit trail
showing the
user/date/time
in which
changes were
made
Allows grades
to be assignable
A test, whether standalone LO or
to a variety of
part of another LO, can be part of
13.3 objects, Comply Core Delivered
Connect Learning Communities,
including
etc.
discussion and
blog postings
Provides the
ability to export Grades/scores can be exported
13.4 and import from Comply Core Delivered through a standard or custom
Excel into the report.
grade book

SERIAL 14111-RFP
Tracks time it
takes for
students to
answer
questions via
13.5 time stamps, Comply Core Delivered Supported.
including time
stamps on essay
submissions
and video
viewing
Assessments
can be set as
either
summative or
13.6 formative with Comply Core Delivered Standard system functionality.
appropriately
different
features applied
to each
The test engine is used to create,
categorize, and deliver
tests/assessments to meet your
organizational training goals. The
tests/assessments can be delivered
as stand alone learning objects, or
Provides a
can be associated with any variety
rating or
of learning objects contained in
assessment
13.7 Comply Core Delivered Cornerstone. Administrators can
function for
use this tool to create follow-up
mentor/coach/O
exams for compliance training, to
JT assessments
measure employee competence in
strategic knowledge areas, to
perform placement exams for new
hires, to evaluate the
effectiveness of certain training
programs, and more.

SERIAL 14111-RFP
Through our test engine, free
form (essay) is a response type
option. This response type
requires users to enter a free form
or essay response to the question
(e.g., what makes the sky blue?).
The character limit for responses
is 4000. This question type must
be scored by a test grader on a
point scale. The maximum point
value for the question is
determined by the weight of the
question in the test. Tests are not
scored until all free form
questions are scored. All test
graders have equal access to score
Allows
test questions upon user
input/upload
submission. A free form question
13.8 and Comply Core Delivered
can only be scored by one grader
management of
and you may add any number of
essay questions
graders to a test. Each question
appears individually to allow
different graders to score different
questions. Upon submission of a
test with a free form question, the
user has a status of Pending
Grade. Once all free form
questions are graded, the user is
moved to a status of Complete or
Failed based upon their score.Test
graders will be given dynamic
access to grade open ended
questions added to a test. Test
graders receive an email
notification that a test is waiting
to be graded.

SERIAL 14111-RFP
Through our test engine, free
form (essay) is a response type
option. This response type
requires users to enter a free form
or essay response to the question
(e.g., what makes the sky blue?).
The character limit for responses
is 4000. This question type must
be scored by a test grader on a
point scale. The maximum point
value for the question is
determined by the weight of the
question in the test. Tests are not
scored until all free form
Allows questions are scored. All test
instructors to graders have equal access to score
view and grade test questions upon user
essay submission.
13.9 assignments Comply Core Delivered A free form question can only be
online without scored by one grader and you
having to may add any number of graders to
download them a test. Each question appears
as files individually to allow different
graders to score different
questions. Upon submission of a
test with a free form question, the
user has a status of Pending
Grade. Once all free form
questions are graded, the user is
moved to a status of Complete or
Failed based upon their score.
Test graders will be given
dynamic access to grade open
ended questions added to a test.
Test graders receive an email
notification that a test is waiting
to be graded.
Allows
embedding of
videos, Comply/ Yes. However, animation is not
13.10 Core Delivered
animations, and Exception supported.
graphics into
assessments
Cornerstone supports the process
of remediating learners based on
Can be
assessment scores in a couple
configured to
different ways. First at the test
remediate
level you can set remediation
students to
based on the response. Second,
particular
13.11 Comply Core Delivered you can create curriculums that
content or
prescribe learning based on
locations in
responses. For example, a user
content based
takes a test, and based on the
on assessment
responses actions for users will be
results
dictated by how they progress
through a learning object.
Allows
13.12 importing sets Comply Core Delivered Supported.
of questions

SERIAL 14111-RFP
formatted in a
standardized
format
Randomizes the
order of
questions
within an
13.13 Comply Core Delivered Supported.
assessment and
the answers
within a
question
Allows creating
pools of
questions per
objective, such
This requirement needs to be
13.14 that different Exception Custom
futher scoped.
items can be
presented in
subsequent
student tries
Allows
assigning
weights to
Administrators can enter custom
individual
13.15 Comply Core Delivered point/weight distribution for test
answer choices
sections.
for assessment
elements, so
that it:
Gives learners
partial credit
for correct
answer chosen
13.15.0 in an Comply Core Delivered Supported.
assessment
element with
multiple correct
answers
Penalizes
learners more
13.15.1 for answers that Comply Comply Supported.
are obviously
incorrect
Allows
customizing Hints can be embedded into the
13.16 Comply Core Delivered
hints and question itself.
feedback
Allows browser
lockdown to
prevent an end
user from
opening another
13.17 Exception Custom Not supported.
browser
window to look
up answers
from a resource
site
Allows use of
13.18 proctor Comply Core Delivered Could be a user role/permission.
passwords

SERIAL 14111-RFP
Allows IP
restrictions to
ensure
Not supported. Falls on customer
13.19 assessment can Exception Custom
resources.
only be taken in
certain
locations
Allows setting
of assessments
13.20 to either Comply Core Delivered Supported.
practice or test
mode
Allows export
of assessments
13.21 Comply Core Delivered Supported.
to Word and
PDF
Supports
accepting
informal
learning
Through our Connect platform,
assessments
which enables informal learning
such as learner
activities, users are able to upload
Web pages and
13.22 Comply Core Delivered required assessments while the
collaborative
administrator is able to ability to
projects with
set and change file size limits for
multimedia,
these.
with ability to
set and change
file size limits
for these
Supports the
ability to tie
assessments to
learning
objectives and
outcomes that
13.23 Comply Core Delivered Supported.
are input into
the system or
linked to
Performance
Management
Systems
The Cornerstone system is in
Assessments compliance with Section 508 of
created by the the Rehabilitation Act of 1973 as
LMS certified by Criterion 508
13.24 assessment Comply Core Delivered Solutions, Inc., an independent
authoring tool Section 508 auditor. This ensures
are Section 508 that all user features are
compliant. accessible to people with
disabilities.
Allows When creating a test, the
assessments to administrator can enter a number
be set up with a to define the time limit for users
configurable to take the test. If left blank, there
13.25 Comply Core Delivered
timer, with the is no time limit associated to the
running timer test. Administrators can also
being visible to choose to allow the timer to run
the end even after the user has exited their

SERIAL 14111-RFP
user/learner test attempt.
Prevents end
users from
capturing
screen shots of
questions; to
prevent the
sharing of Not supported. Falls on customer
13.26 Exception Custom
assessment resources.
information
with other
learners;
example:
certification
exams
Supports the
ability to copy
one assessment The Question Bank can be used to
13.27 as a base Comply Core Delivered create, store, and repurpose
assessment to custom test questions.
create another
one
Supports full
editor and
spellcheck
We do not support a specific
functionality for
editor/spell check for the test
13.28 all of the Exception Custom
engine (other than standard
assessment
browser spell check).
elements (titles,
questions,
answers)
Through our proprietary reporting
and analytics tool, essentially any
data in the application can be
reported on. For example, two of
our standard reports display
summary information of all test
and survey data.
Reporting The Test Question Item Analysis
functionality report is a powerful standard
which allows an report included with the system
admin the that enables you to analyze the
ability to print a value, clarity, and difficulty level
full assessment of test questions. The report
(questions and displays each question on a test,
13.29 Comply Core Delivered
answers) in an as well as the percentage of
easy manner; correct and incorrect responses.
without having In addition, the Test Analysis
to drill down report displays information about
into each users’ test attempts, grouped by
individual test name. These two reports
question provide clients with great
analytical detail on the quality
and effectiveness of your
assessments.
All reporting is web-based with
the option to prepare printable
reports or export reports to
various formats.

SERIAL 14111-RFP
The Cornerstone application, as
per the Software-as-a-Service
model, is designed to scale
horizontally. It is multi-tenant-
efficient, offering a load balanced
farm of identical instances known
as swim lanes. When additional
server equipment is added, the
application capacity scales to fill
the available hardware.This
allows virtually unlimited growth
Share a case capacity.As opposed to a classical
study which behind the firewall or hosted
details the architecture, our application and
largest our hardware platforms are
assessment designed to:• Efficiently support a
(number of high number of users and
questions, customers• Redistribute load
duration of easily• Add additional capacity
assessment) and easily and quicklyWe manage
the largest capacity proactively by in-depth
13.30 Comply Core Delivered
number of monitoring of system utilization
simultaneous and address any growth trends by
users optimizing software, rebalancing
completing the clients across swimlanes, or by
assessment to adding and upgrading hardware.
highlight what Our solution has been in use by
your system has Fortune 100 companies since
supported from 2001. Cornerstone has over two
a load dozen clients with more than
perspective. 50,000 users. We service 14
multi-national corporations with
over 150,000 active users each,
including three with over 350,000
users. Cornerstone has over 2,153
clients representing 18.1 million
users across 191 countries and 42
languages. Currently,
Cornerstone provides services to
16.6 million active users per year
with a scalable configuration that
is virtually unlimited.

SERIAL 14111-RFP
14.0 Mentoring, Coaching, and Other Developmental Scenarios
Supports
management
14.1 assigned on an Comply Core Delivered Standard system functionality.
individual or
class basis of :
Through development plans,
managers can assign activities to
their direct reports including
coaches or mentors. These
activities would be logged and
progressed tracked within the
user’s development plan.
In addition, Cornerstone Connect
delivers a complete social
networking and workplace
communities platform. This
enables a more collaborative form
of coaching and mentoring. For
example, discussion forums can
be created within the Cornerstone
solution and monitored by
administrators. Chats and forums
can be assigned to specific users
14.1.1 Mentoring Comply Core Delivered
around appropriate topics and
used as learning resources and
collaboration points for users
across the organization. Another
example is Expert Q&A. This is
an Expert Query tool to align
subject matter experts with those
seeking expertise.
Finally, the user can add external
training to their transcript which
can include coaching and
mentoring sessions. Once entered
onto the transcript this
information becomes searchable
and reportable for analytical
reporting. Managerial approval is
required before an item will be
added to the user's transcript.
14.1.2 Coaching Comply Core Delivered Supported.
14.1.3 Groups Comply Core Delivered Supported.
14.1.4 Projects Comply Core Delivered Supported.
Users can add OTJ and external
training to their transcript. Once
entered onto the transcript this
information becomes searchable
and reportable. Managerial
approval is required before an
14.1.5 OJT Comply Core Delivered
item will be added to the user’s
transcript.
The user can also upload
supporting documents related to
the OTJ or external training such
as diplomas, transcripts,

SERIAL 14111-RFP
certifications, etc.
Shadowing and
14.1.6 Comply Core Delivered Supported.
apprenticing
Rotational
14.1.7 Comply Core Delivered Supported.
assignments
Career
14.1.8 Comply Core Delivered Supported.
programs
Conferences/for
14.1.9 ums/seminars/w Comply Core Delivered Supported.
orkshops
15.0 Collaboration and communication options
Allows learners
to take notes as
they interact
with learning
materials. These
notes should be
persistent
between
sessions and
automatically
associated with
locations in the Connect social platform allows
content. If the for interactivity during any
learner wishes, training through Learning
their notes can Communities, Course
be posted, Blogs/Postings/Wikis, Topics,
15.1 Comply Core Delivered
either internally Learning Activities and
in the LMS, or Learning/Course Teams, thus
publicly outside enabling a learner to input notes
of the LMS, that can be referenced for later
through APIs to use.
applications
like Twitter and
Facebook.
Ability to limit
user access to
APIs that can
reach external,
public
applications
like Twitter and
Facebook.

SERIAL 14111-RFP
Cornerstone Connect fosters
social (informal) learning,
organizational memory,
professional networking, and
Includes better communication across your
collaboration employee base and the extended
functions to enterprise.
enable users to Cornerstone delivers a complete
communicate social networking and workplace
with each other, communities platform. This
instructors, includes communities of practice,
course rich user profiles, expertise
administrators, location, tag clouds,
system rating/sharing content, knowledge
administrators, management, blogs, wikis,
15.2 etc. LIST ALL Comply Core Delivered podcasts, RSS feeds, and much
YOUR more.
SYSTEM Threaded discussion depends on
SUPPORTS the web conferencing tool that the
(e.g. email, client is using. Cornerstone
threaded Learning provides seamless
discussions, integration with WebEx,
dedicated team Microsoft Live Meeting, Adobe
spaces, surveys, Connect, and Citrix products such
chat, et al) and as GoToMeeting.
basic Lastly, Chats and forums can be
limitations. assigned to specific users around
appropriate topics and used as
learning resources and
collaboration points for learners
across the organization.
Supports full
editor and
spellcheck
functionality for
Cornerstone Connect supports
15.3 all of the Comply Core Delivered
spell check.
collaboration
and
communication
content
16.0 Competency Management and Development/Learning Plans
Supports
competency
management
and Individual
Development
16.1 Comply Core Delivered Supported.
Plan
infrastructures,
with employee
performance
plan
Automatically
links training
interventions
16.2 and competency Comply Core Delivered Supported.
objects based
on user
approval

SERIAL 14111-RFP
Features
advanced
natural
language
matching
16.3 algorithms and Exception Custom Not supported.
associated
linking
functionality;
Word Clouds
for example.
The Universal Profile allows for
students to manage their
Allows students
portfolios (using career/resume
to create and
16.4 Comply Core Delivered fields defined by system
manage e-
administrators), as well as
portfolios
managing and storing
documents/files of their choice.
Maps
individuals/grou
ps to a
course/curriculu
m dynamically
16.5 Comply Core Delivered Supported.
based on rule
sets determined
by Performance
Management
System
Cornerstone's employee
performance management system
provides comprehensive tools to
direct and measure performance
at the individual, departmental
and organizational level. This
includes goal management,
performance reviews,
competency assessments,
Uses a variety observation checklists, and
of competency development plans. Goals and
frameworks, competencies can be included in
providing a within the performance review as
16.6 Comply Core Delivered
range of choices well. Because the reviews are
for methods of integrated with the other aspects
measuring of the performance management
competencies process, the user is evaluated
more objectively and given clear
and direct feedback based on
specific achievements and
performance. Organizations
achieve better accountability, and
managers minimize the amount of
time required to create such an
extensive review of an
employee’s performance.

SERIAL 14111-RFP
Rating scales are configurable by
administrators. You are not
limited by the number of rating
scales you use in the system.
Uses a variety
Additionally, you can have
16.7 of competency Comply Core Delivered
multiple rating scales in the same
rating scales
review. For example, some
customers might use one scale for
goals and another for
competencies.
Includes built-
in Update
functions to
reconcile
linkages due to
16.8 Comply Core Delivered Supported.
changes in
training
interventions or
competency
objects
Imports/exports
competency-
related data in
common
16.9 Comply Core Delivered Supported.
database
formats such as
XML or MS
Access
Can provide
Individual
Development
Plan (IDP)
progress,
training
completion, and
other related
16.10 input to Comply Core Delivered Standard system functionality.
competency
management,
performance
appraisal and
other
Performance
Management
systems
Can provide
automated
analysis/assess Based on an employee’s
ment survey of competency assessment,
employee's Cornerstone can dynamically
current and generate an individual
anticipated development plan. Alternatively,
16.11 Comply Core Delivered
skills and based on assessment scores, the
competencies. platform can dynamically
Gaps are recommend training experiences
identified with to close identified skill gaps or to
appropriate bolster strengths.
courses
indicated to

SERIAL 14111-RFP
address closure
of gaps.
The system will allow for
anything from self-assessments to
360 degree views. When setting
up 360’s, administrators can set
Ability for self- specific weights for the different
16.11.1 Comply Core Delivered
assessment assessors or groups of assessors
(e.g., peers). This will be taken
into account when the system
ultimately calculates the overall
rating.
Ability for
16.11.2 manager Comply Core Delivered Supported.
assessment
Ability for
16.11.3 multi-rater peer Comply Core Delivered Supported.
assessment
Ability for
16.11.4 direct reports Comply Core Delivered Supported.
assessment
Assessments
allow for both
16.11.5 Comply Core Delivered Supported.
score ratings
and comments
Reporting
functionality
which
displays/compa
res assessment Established through our standard
16.11.6 Comply Core Delivered
inputs by self, reports and analytics tool.
manager, direct
reports, and
peers to identify
gaps
Provides career
tracking tools
for students to
16.12 set and monitor Comply Core Delivered Standard system functionality.
progress
towards career
objectives
Prioritizes
competencies
and courses
based on
changes in
16.13 Comply Core Delivered Supported.
career,
regulations,
funding, or
organizational
vision/mission

SERIAL 14111-RFP
Cornerstone Performance (which
is tightly integrated with
Cornerstone Learning) allows for
the creation and management of
single- or multi-level competency
models based on any number of
Can import categorized items, behaviors, and
competency associated developmental
inventories and activities. A model may contain a
16.14 rubrics as well Comply Core Delivered nested framework of:• Model
as learner data Category (Job Family)• Model
from external (Profiles)• Competency Category
systems (Cluster)• Competency•
Individual Raters / Behavioral
AnchorsIt should also be noted
that development activities can be
assigned at the competency level
or at the individual rater /
behavioral anchor level.
Development plans allow users to
create plans and manage their
growth and development.
Customized development plans
allow administrators and
Supports
managers to more accurately
individual
capture the user's strengths,
development
weaknesses, objectives, and
16.15 plans (IDPs) Comply Core Delivered
resources needed.
with the
Users can create objectives which
following
consist of training items from the
options:
training catalog and free-form,
job-related action steps. After
creation, users can view and
manage those components to
track progress
Dynamic IDP
that is updated
as employee
registers,
attends,
16.15.1 Comply Core Delivered Supported.
completes, or
does not
complete
approved
training

SERIAL 14111-RFP
In the certification creation
process, the Scheduling page
contains all scheduling
functionality for certificates with
or without renewals.
Administrators can define one
period for certificates without a
renewal period, or they can define
multiple periods for certificates
with renewals. From the
Transcript Details Page for
certifications, users can view
certification expiration as well as
view and launch the training
associated with the certification,
Certification/re
view the certification history, and
certification
16.15.2 Comply Core Delivered print any past certificates.
schedules and
Automated, scheduled reminders
notification
can be sent to users and managers
to inform them of open
compliance requirements,
increasing completion ratios for
training while minimizing
administrative pampering. E-mail
reminders can be triggered for
any highly specific reason.
Automatic reminders/warning
emails can be triggered at
predetermined dates (30 days, 15
days, 5 days, etc.) Emails can
automatically be escalated to the
user’s manager, manager’s
manager, or other distribution.
Competency
16.15.3 Comply Core Delivered Supported.
decay refresher
Mandatory/opti
16.15.4 onal training Comply Core Delivered Supported.
requirements
Ad-
hoc/emergent
16.15.5 Comply Core Delivered Supported.
training
requirements
Full reporting Via Cornerstone's reporting and
16.15.6 Comply Core Delivered
capability analytics tool.
Compatibility
with any
16.15.7 Comply Core Delivered Supported.
competency
framework
Custom rating scales, in terms of
Compatibility type and design, can be created
with any by the County without any
16.15.8 Comply Core Delivered
competency programming knowledge. These
rating scale scales may be numeric, alpha,
text, or item-based.
Performance
thresholds
16.15.9 Comply Core Delivered Supported.
(times to
complete)

SERIAL 14111-RFP
17.0 Learner Tracking
Once logged in, the user is
presented with a personalized
learning portal, which includes a
customized transcript that
contains their entire learning
history. This transcript also
provides several options to
register, launch, select, withdraw,
renew, and complete training. The
transcript displays the status of
each training item requested by,
assigned to, or required of the
user. The status column on the
transcript allows users to
Capable of determine if the training is
tracking, pending, approved, denied, and
reporting and many other potential stages.
storing a wide Depending on the status, users
range of learner can register, launch, and perform
17.1 Comply Core Delivered
performance a variety of other training
data by functions directly from the
individual, by transcript. Users have the ability
group and by to print their transcripts as well.
cohort groups Users can easily archive and de-
archive training items as
needed.From the manager’s
Universal Profile, they can easily
view all of their direct and
indirect reports. Managers can
drill down to view all of their
talent management of their
employees.From their employee’s
Universal Profile, managers can
also assign training, launch off-
cycle performance reviews and
compensation tasks, provide
feedback, award badges, create
goals, and run reports.
Every user has a Universal
Profile. This profile serves as the
center of an employee’s universe
and enables them to view and
complete action items, update
their personal information, find
colleagues, give and receive
Contains an
feedback, and connect to specific
electronic
tasks across the talent
training jacket
management suite.
17.2 providing a Comply Core Delivered
This page displays the user’s
view of career
image, contact information,
information,
summary information, skills,
including:
interests, team hierarchy, and
additional information.
Depending on the modules the
client is using, the user can also
access their resume, career
preferences, and volunteer
activities from this page.

SERIAL 14111-RFP
Graphical tabs on the left side
allow access to the following
areas with one click:
Feedback: This page allows the
user to view their feedback,
recognition, and milestone posts.
They can also request feedback
from another user from here.
Actions: The page displays all of
the user’s action items to be
completed. Depending on the
functionality being used by the
client, these items may include
training, performance reviews,
goals, succession tasks,
development plans, compensation
tasks, volunteer activities, and
more.
Snapshot: This page enables
users to view and manage
performance and succession
information such as
competencies, development plans,
goals, performance reviews and
succession data.
Transcript: This page enables
the user to manage their training.
The transcript displays the status
of each learning object (LO)
requested by, assigned to, or
required of the user, which allows
the user to determine if the
training is pending, approved,
denied, or many other potential
statuses. Depending on the
training status, users can register,
launch, and perform a variety of
other training functions directly
from the transcript.
Additionally, from the user’s
Universal Profile page, users can
also use our Global Search
feature. Users will be able to
search for people, training,
content, documentation, topics,
and resources across your
workforce in one place to
streamline access to information.
Global Search ensures a dynamic
people directory and information
source that’s updated in real time.
Traini
17.2.1 ng and Comply Core Delivered Supported.
education
Qualif
17.2.2 ications and Comply Core Delivered Supported.
certifications
Caree
17.2.3 Comply Core Delivered Supported.
r History

SERIAL 14111-RFP
Advancement
17.2.4 Comply Core Delivered Supported.
status
17.2.5 Awards Comply Core Delivered Supported.
Tracks learner
data while Learner data (such as total # of
learners are views, percent completed,
taking e- training hours, etc.) is tracked
17.3 Comply Core Delivered
learning in a while learners are taking
wide variety of elearning SCROM & AICC
file formats and formatted courses.
authoring tools
Cornerstone brings together the
best of Enterprise 2.0
technologies with the latest in
social networking to enable
effective workplace collaboration,
improve employee performance,
and drive innovation from
customer and partner
communities.By encouraging
collaboration and making it easy
to join communities of practice,
Cornerstone Connect fosters
social (informal) learning,
Incorporate
organizational memory,
social media
professional networking, and
and other
better communication across your
features to
employee base and the extended
support
enterprise.Cornerstone delivers a
17.4 informal Comply Core Delivered
complete social networking and
learning,
workplace communities platform.
tracking
This includes communities of
includes "social
practice, rich user profiles,
monitoring"
expertise location, tag clouds,
tools that track:
rating/sharing content, knowledge
management, blogs, wikis,
podcasts, RSS feeds, and much
more.For example, discussion
forums can be created within the
Cornerstone solution and
monitored by administrators.
Chats and forums can be assigned
to specific users around
appropriate topics and used as
learning resources and
collaboration points for users
across the organization.
One of the standard reports
allows administrators to view
comments that have been left on
users’ Profiles. They can filter by
conversation
date that the comments were
rate (volume of
made or Organizational Unit
17.4.1 comments about Comply Core Delivered
criteria to determine which user
learning
profiles are included in the report.
objects)
Another report allows
administrators to view topics that
users have been designated Topic
Moderators for and the number of

SERIAL 14111-RFP
postings associated with those
topics.
Amplification
rate (volume of
17.4.2 sharing of Exception Custom Not supported.
learning
objects)
Applause rate
(volume of
17.4.3 sharing of Exception Custom Not supported.
learning
objects)
The high configurability of
Cornerstone allows for the
creation of an unlimited number
of customizable fields throughout
the application. Custom fields
help provide needed information
to users and administrators, allow
organizations to create precise
reports, and enable the collection
Includes the
of important data. Each custom
ability to add
field has a unique email tag that
custom fields to
can be used in system generated
track additional
email communications.
learner
17.5 Comply Core Delivered Depending on the type of custom
information, so
fields you are creating, options
that they can be
include branched dropdown,
included in
check boxes, conditional numeric
analyses and
fields, date fields, dropdowns,
reports
hierarchy, multiple check boxes,
numeric fields, radio buttons,
scrolling text boxes, and short
text boxes.
Client administrators can easily
create these fields with no
assistance from Cornerstone.
All custom fields can be reported
on.
Tracks Cornerstone Certifications
accredited delivers powerful tools to track
learning units, all types of recurring, renewal-
for instance, based, multi-year designations.
continuing This includes setup and
learning units deployment of any type of
17.6 Comply Core Delivered
(CLUs), designation; requirement changes
continuing from initial to renewal periods;
education units ongoing tracking of compliance
(CEUs), and status; and production of
continuing complete reports.
professional Three of our standard reports

SERIAL 14111-RFP
education include the Certification Report,
(CPEs, CoJet) Certification Details Report, and
Certification Summary Report.
Provides the
ability to print a
variety of
17.7 Comply Core Delivered Supported.
tracking-related
items, including
test scores
Can track a
wide variety of
17.8 Comply Core Delivered Supported.
relevant items,
including:
17.7.1 Enrollments Comply Core Delivered Supported.
17.7.1 Withdrawals Comply Core Delivered Supported.
17.7.2 Launches Comply Core Delivered Supported.
17.7.3 Completions Comply Core Delivered Supported.
17.7.4 Attendance Comply Core Delivered Supported.
Competencies
17.7.5 Comply Core Delivered Supported.
acquired
Use of
17.7.6 Comply Core Delivered Supported.
materials
17.7.7 Evaluations Comply Core Delivered Supported.
17.7.8 Grades Comply Core Delivered Supported.
Assessment
17.7.9 Comply Core Delivered Supported.
scores
Users can view their online
learning results through the
Allows a
transcript page in their Universal
learner to view
Profile. The Training Progress
their own online
section, under Training Details,
17.8 course results Comply Core Delivered
provides information such as
on a lesson-by-
course progress percentage, date
lesson basis as
last accessed, number of times the
well as:
course was viewed, status (in
progress, complete), etc.
17.8.1 Time spent Comply Core Delivered Supported.
Date and time
17.8.2 Comply Core Delivered Supported.
last accessed
Number of test
17.8.3 Comply Core Delivered Supported.
tries
17.8.4 Course grade Comply Core Delivered Supported.

SERIAL 14111-RFP
18 Certificates, Forms, and Surveys
Clients can create, edit, and
manage multiple certificates
themselves using an advanced
HTML editor within the system.
Allows Administrators can also copy,
administrator delete, print, and deactivate
design/upload certificates from the depository.
and learner Custom tags can be used in the
18.0 Comply Core Delivered
delivery of certificates. Organizations can
course then associate any certificate with
completion any Learning Object at the
certificates Organizational Unit level.
Completion certificates can be
issued upon course completion.
Users can then save and/or print
the certificate.
Allows easy
printing of
18.1 certificates, Comply Core Delivered Supported.
surveys, and
evaluations
Cornerstone delivers online
survey capabilities to allow
organizations to deliver dynamic
assessments or surveys to meet a
wide range of requirements.
These tools support complex
requirements like delivery
randomization; specified
percentage of employees
receiving a survey; and iteration
of the same survey for necessary
Provides survey number of subordinates. Surveys
18.2 functions as Comply Core Delivered can be based on any group of
follows: users, or regions, or divisions.
The variety of question types and
response formats allows
information to be captured in a
variety of ways. Reports on
survey responses can then be
generated for each task or for
recurring surveys over time.
In addition, Cornerstone can
support all of the standard, third
party testing and assessment
tools.
18.2.0 Create and edit Comply Core Delivered Supported.
18.2.1 Import Comply Core Delivered Supported.
18.2.2 Copy Comply Core Delivered Supported.
Define
18.2.3 Comply Core Delivered Supported.
properties
18.2.4 Preview Comply Core Delivered Supported.
Define survey
18.2.5 Comply Core Delivered Supported.
link location

SERIAL 14111-RFP
Question types include Likert
Has different
scale, Multiple Choice – Multiple
options for
Answer, Multiple Choice – Single
design of
18.3 Comply Core Delivered Answer, True/False, Yes/No, and
surveys, such as
Text Only. Comments boxes can
multiple choice,
be included and required for a
Likert scale
question.
19.0 Metadata Support
Any learning object within the
training catalog can be associated
Includes a with a variety of metadata such as
convenient training type, provider, title,
mechanism for description, language, skill,
adding subject, price, availability criteria,
19.1 metadata or Comply Core Delivered competencies, certifications, and
descriptive more.
labeling to In addition, the County can easily
courses and create their own custom fields
other objects tied to learning objects without
any vendor assistance or
programming knowledge.
Search results can be filtered by
Uses metadata ILT properties such as location,
19.2 to search the Comply Core Delivered location number, and instructor,
course catalogs in addition to the other metadata
available.
Presents options
for display of
metadata to
learners and
19.3 Exception Custom Not applicable.
administrators
at relevant
nodes in their
workflow
Allows
configuring
how metadata
tags will be
19.4 input by content Exception Custom Not applicable.
developers
(checkbox,
date, dropdown,
text box, etc.)
20.0 User Profiles
Has the ability
to manage
“Super” administrators are those
20.1 profiles for Comply Core Delivered
with access to the entire portal.
organizations,
not just users
Has the ability
to matrix
learner
Users can belong to multiple
20.2 characteristic Comply Core Delivered
organizational units.
demographicall
y,
organizationally

SERIAL 14111-RFP
, etc. (for
example, assign
students to
more than one
job role, in
more than one
organization
21.0 Resource Management
21.1 Manage: Comply Core Delivered Supported.
21.1.1 Expendables Comply Core Delivered Supported.
Supplementing Instructor Led
Training Administration is
integrated facilities management.
Employees who create events can
request facilities and equipment
during scheduling. This feature
tracks resources such as computer
assets, classroom and lab PC
21.1.2 Training Assets Comply Core Delivered configurations, and audio visual
needs. An office manager can be
notified via email of facility and
equipment requests for their
location. Cornerstone identifies
conflicts based on the location,
event time and day, enabling
instructors to remedy scheduling
issues.
Learning
facilities -
buildings,
classrooms,
number of seats
21.1.3 per classroom, Comply Core Delivered Supported.
equipment in
classroom,
third-party
vendor
sites/locations
Staff
21.1.4 Comply Core Delivered Supported.
assignments
Cornerstone’s reporting and
Reporting
advanced Analytics tools give
functionality
21.2 Comply Core Delivered clients ready access to all internal
tied to resources
and external training costs,
listed above
allocations, and trends.
Cornerstone learning focuses on
Physical electronic classroom mentoring
21.3 Library Exception Custom but does not track physical library
Management resources.
Ability to add
physical library Cornerstone learning focuses on
items to a electronic classroom mentoring
21.3.1 library with Exception Custom but does not track physical library
titles, resources.
descriptions,
authors, ISBN

SERIAL 14111-RFP
numbers; ex:
books, videos,
DVDs, etc.
Ability to Cornerstone learning focuses on
define/configure electronic classroom mentoring
21.3.2 a check-out Exception Custom but does not track physical library
period of time; resources.
ex: two weeks
Cornerstone learning focuses on
Ability to
electronic classroom mentoring
define/manage
21.3.3 Exception Custom but does not track physical library
the quantity of
resources.
the items
Cornerstone learning focuses on
Ability for end
electronic classroom mentoring
users to search
21.3.4 Exception Custom but does not track physical library
the library for
resources.
items
Cornerstone learning focuses on
Ability for end
electronic classroom mentoring
users to check
21.3.5 Exception Custom but does not track physical library
out library
resources.
items
Cornerstone learning focuses on
Ability for an electronic classroom mentoring
21.3.6 admin to check Exception Custom but does not track physical library
in library items resources.
Ability for end Cornerstone learning focuses on
users to add electronic classroom mentoring
21.3.7 star-ratings and Exception Custom but does not track physical library
comments to resources.
library items
Ability for end
users to receive
an email Cornerstone learning focuses on
notification that electronic classroom mentoring
21.3.8 Exception Custom
they have but does not track physical library
checked out an resources.
item and how to
pick it up
Ability for end
users to receive Cornerstone learning focuses on
a reminder electronic classroom mentoring
21.3.9 email Exception Custom but does not track physical library
notification that resources.
item is due by a
specific date
Ability for end
Cornerstone learning focuses on
users to receive
electronic classroom mentoring
a reminder
21.3.10 Exception Custom but does not track physical library
email
resources.
notification that
item is overdue
Ability for an Cornerstone learning focuses on
admin to electronic classroom mentoring
21.3.11 Exception Custom
remove library but does not track physical library
items; ex: lost resources.

SERIAL 14111-RFP
book
Reporting
functionality for
admin to print Cornerstone learning focuses on
full list of electronic classroom mentoring
21.3.12 library items, Exception Custom but does not track physical library
list of most- resources.
utilized items,
and list of most
active users
22.0 Reports
Contains a
22.1 robust internal Comply Core Delivered Supported.
reporting tool
Cornerstone includes a
proprietary reporting engine that
Offers comes with over 120 pre-defined
predefined reports. These reports can be
reports ( filtered by date range, user
22.2 Comply Core Delivered
provide a list criteria, and more. Reports can be
predefined generated and sorted by any
reports) Organizational Unit (such as
position, division, location, etc.)
or a combination of.
Uses
permission
levels with
different kinds
Content within reports and
of access to
22.3 Comply Core Delivered dashboards will be constrained
reports and
based on the user’s permissions.
reporting
tool(s),
including "run-
only" role(s)
Cornerstone offers a custom
reporting tool, Analytics, which
allows authorized users to create
highly specific reports from
hundreds of available data points.
These ad hoc reports are created
by applying filters and conditions
via simple “drag and drop”
Ability to capability to present a precise
customize/confi view of desired data.
22.4 Comply Core Delivered
gure existing Custom reports and dashboards
reports can be scheduled at pre-defined
intervals, shared with others, and
delivered to an FTP site or
emailed to the user’s designated
account. All reporting is web-
based with the option to print or
export reports to various formats
including Microsoft Excel, PDF,
and Text.

SERIAL 14111-RFP
Clients can export their data at
any time through our reporting
engine and analytics tool. In
addition, an outbound data feed
can be established from
Cornerstone to an internal client
system such as a data warehouse.
Cornerstone does offer data
Delivers warehouse replication services. A
additional client’s entire Data Warehouse is
internal/external replicated to a separate server in
22.5 Exception Custom
reporting tools our data center to allow clients to
such as Crystal make direct SQL connections
Reports over a Virtual Private Network
(VPN). Clients can report against
all data in the replicated data
warehouse directly without
having to use our Analytics
module. Clients can then use their
favorite reporting tool, such as
Business Objects, Crystal
Reports, Excel, etc.
All reporting is web-based with
Ability to print
the option to print or export
reports with
22.6 Comply Core Delivered reports to various formats
appropriate
including Microsoft Excel, PDF,
options
and Text.
Can adjust the
layout and
22.7 Comply Core Delivered Supported.
formatting of
reports
Required
Reporting
22.8 Comply Core Delivered Supported.
capabilities
including:
Administer and
maintain
22.8.1 performance Comply Core Delivered Supported.
and evaluation
metrics
Track
individual and
22.8.2 Comply Core Delivered Supported.
group usage
statistics
Integrate
evaluation
22.8.3 forms internal Comply Core Delivered Supported.
and external to
the course

SERIAL 14111-RFP
With Cornerstone analytics, the
ability to create, run, automate
and share reporting data is a
standard feature within our suite.
Reports can be run to query
database information on standard
Perform
and custom fields and can be
statistical
sorted, summarized and filtered
22.8.4 analysis on the Comply Custom
(or not at all) to support further
database
analytic analysis. This data can
information
then be printed, exported to Excel
and Text.Additional discovery
would be required to determine
specific data needed and
requirements analysis to meet the
needs of the County
Report on
learner
performance
22.8.5 Comply Core Delivered Supported.
data by
individual and
group
Perform
summative
22.8.6 Comply Core Delivered Supported.
evaluations of
courses
Administrators can run a custom
report detailing the last time a
particular user accessed the
system.
Administrators can also run a
number of standard reports to
help better assess system usage.
For example, the “Enterprise
Analytics Training Report” will help clients
reporting on analyze the utilization of your
system training offerings across the
performance; organization down to the
number of users individual. For Cornerstone
logged into the Performance, the administrator
22.8.7 Comply Core Delivered
system at can run a report and compare
various times dates of when tasks were assigned
per day; to and the current status. These
trend peak and kinds of reports will give
lull administrators a much better
performance picture of system usage than
simple page views and such.
In addition, organizations using
UberTags have the ability to track
and deploy tags across any pages
in the system. This includes any
type of tag, including Google
Analytics tags, retargeting tags,
and live chat tags.
Provides Through our proprietary reporting
reporting on and analytics tool, essentially any
22.9 certification Comply Core Delivered data in the application can be
status of groups reported on, including all learning
and individuals, activities such as curriculum,

SERIAL 14111-RFP
including certification, course, etc.
upcoming
renewals,
missed renewal
deadlines, etc.
Provides
measures of
employee
22.10 Comply Core Delivered Supported.
learning
progress and
certifications
Notification
22.11 Comply Core Delivered Supported.
email history
23.0 Application Administration
Once logged in, the user is
presented with a personalized
talent management portal. This
portal can be personalized based
on the user’s assigned division,
position, location, etc., and can be
configured to include unique
navigation, logos, colors, images,
functionality, and more.
The “look and feel” of the user
interface is established by the
Provides user
client, and can be customized for
configurable
different Organizational Units.
interface so
The Cornerstone Home Page is
that both
Core highly configurable. The custom
23.1 learners and Comply
Delivered/Configurable page builder allows
administrators
administrators to add over 20
can optimize for
predefined Widgets including an
their particular
image place holder, and header
needs
and footer messages. In addition,
10 HTML boxes are available. A
YouTube video can be embedded
as well. Administrators can
configure which and how many
of these widgets and HTML
boxes are used to configure a
user’s personalized home page,
all without any required
programming skills or custom
projects.
Create and
restore archives Users can easily archive and de-
23.2 Comply Core Delivered
of courses and archive training items as needed.
curricula.
Workflow in the application is
extremely configurable to match
Manages the your organization's needs.
administration Administrators are presented with
Core
23.3 process with Comply an extensive set of web-based
Delivered/Configurable
built-in administrative controls which
workflows enable them to easily configure
workflows and business rules. No
special computer programming

SERIAL 14111-RFP
skills are required, and no
assistance from Cornerstone is
needed.
Note Remote Desktop (RDP) to
production servers is granted per
user role and is only enabled to
the team who manages the
environment. There are only a
small number of authorized
Includes
Cornerstone individuals who
options for
23.4 Comply Core Delivered manage the environment. All
remote
access is captured in the
administration
Windows event log and
aggregated in Splunk.
External access to the data center
occurs over an encrypted VP
tunnel and requires two-factor
authentication.
Allows
administrators
to view role
23.5 Comply Core Delivered This is the Organizational Chart.
structures in a
graphical
representation
The system has a variety of
system error messages that are
Provides
clear and support multiple levels
configurable
such as warning and error. Some
and built-in
23.6 Comply Core Delivered messages are specific while
error messages
others are more general with
that aid in
accompanying error code that
trouble shooting
only a Cornerstone Product
Support member can interpret.
Users can add topics, authors, and
Can store postings to their “My Favorites”
favorite folder. Users can allow other
23.7 Comply Core Delivered
locations within users to view their favorites or
system can hide them and keep them
private.
Allows saving
23.8 Comply Core Delivered Supported.
of a workspace
Auditing
function
23.9 Comply Core Delivered Supported.
throughout
system
Enables add-on
Cornerstone's open-system
and integration
23.10 Comply Core Delivered architecture allows easy
using an open
integration with other interfaces.
architecture

SERIAL 14111-RFP
An FTP or web services
integration can be made to an
existing system (e.g., an HRIS for
internal employees or a system
that houses all channel partner
users). Cornerstone can pull the
information on whatever basis is
necessary (e.g., nightly, weekly,
monthly). The majority of our
clients populate the system this
way.
New users can also be imported
into the system through our Data
Load Wizard. This tool enables
Allows Imports organizations to upload a list or
23.11 and exports to Comply Core Delivered table of information into the
external system, eliminating the need to
systems in real- manually insert individual
time and batch records. Data can be loaded to
mode. Includes different parts of the system with
but is not a consistent process, allowing you
limited to to upload, review, and import
student data.
demographics, The Data Load Wizard can
identification, import new records or
competencies, adjustments and export existing
certifications, data in multiple file formats (.xls,
and IDPs .xlsx .csv, .txt). Editable
(individual templates and helpful hints guides
development are available for each file type for
plans). accurate importing.
The Data Load Wizard can
Import and
import new records or
export of
adjustments and export existing
learner and
data in multiple file formats (.xls,
course tracking
.xlsx .csv, .txt). Editable
data using
templates and helpful hints guides
23.12 SML, CSV or Comply Core Delivered
are available for each file type for
other
accurate importing.
standardized
Reporting is available to provide
data
information regarding error logs
interchange
and counts of records that are
(List formats)
added or updated.
Cornerstone offers a Learning
Content Management System
(LCMS) to author, publish, and
deploy media-rich content. With
pre-loaded templates and
authoring, test, assessment, and
Is interoperable
collaboration tools, clients can
with a variety
design customized, SCORM
23.13 of authoring Comply Core Delivered
compliant courses without prior
tools. (List
programming knowledge. In
tools)
addition, all industry recognized
authoring tools are supported,
including but not limited to
Lectora, Articulate, Captivate,
Dreamweaver, Flash, and
WYSIWYG/HTML

SERIAL 14111-RFP
programming tools. Cornerstone
also works with non-standards
compliant content providers to
provide basic tracking
functionality.
The “look and feel” of the user
interface is established by the
client, and can be customized for
different Organizational Units
(such as Position, Division,
Location, etc.). The custom page
builder allows administrators to
add over 20 predefined Widgets
including an image place holder,
and header and footer messages.
In addition, 10 HTML boxes are
Includes
available. A YouTube video can
"widgets" that
be embedded as well.
allow the
23.14 Comply Core Delivered Administrators can configure
learner to
which and how many of these
access other
widgets and HTML boxes are
data
used to configure a user’s
personalized home page, all
without any required
programming skills or custom
projects.The user has the ability
to change some preferences, if
enabled by the client. This
includes the ability to change
passwords, email address,
vacation status, system display
language, and upload a photo.
Includes
automatic
student
Supported. Dynamic Proxy
registration of
23.15 Comply Core Delivered Enrollment for 'new hires' based
new hires based
on data feed from HR System.
on data that is
input to HR
system
Includes
automatic
updating of
reporting
23.16 structures Comply Core Delivered Supported.
(Reports to ID)
based on data
from HR
system
Ability to link
employee
23.17 Comply Core Delivered Supported.
records in an
external system
Automatically
deactivates
Student ID and
23.18 Comply Core Delivered Supported.
training records
when
employees

SERIAL 14111-RFP
terminate based
on action in the
external system
The high configurability of
Cornerstone allows for the
creation of an unlimited number
of customizable fields throughout
the application. Custom fields
help provide needed information
to users and administrators, allow
organizations to create precise
reports, and enable the collection
Administrative of important data. Each custom
options that field has a unique email tag that
allow can be used in system generated
23.19 modification Comply Core Delivered email communications.
and creation of Depending on the type of custom
system or user fields you are creating, options
defined fields. include branched dropdown,
check boxes, conditional numeric
fields, date fields, dropdowns,
hierarchy, multiple check boxes,
numeric fields, radio buttons,
scrolling text boxes, and short
text boxes.
Client administrators can easily
create these fields with no
assistance from Cornerstone.
Ability to
assign more
than one owner
23.20 Comply Core Delivered Supported.
to an
Administrator’s
profile.

SERIAL 14111-RFP
The County can define their own
organizational classifications and
hierarchical structures within
Cornerstone. This key
differentiator is termed
“Organizational Units”. These are
similar to "Domains" in other
applications, but far more flexible
and powerful. Organizational
Units (OU’s) are distinct
containers to capture, store,
categorize, and publish
information.
OU’s can govern the user
interface (e.g., branding,
navigation, look & feel),
Ability to create functionality, workflows,
different processes, and content. Clients
23.21 profiles for each Comply Core Delivered have used OU’s to group
department and employees by Division, Position,
user. Location, Cost Center, External
Groups, and numerous other
criteria.
OU’s can be organized both
laterally and hierarchically with
multiple levels. For example,
clients can create an OU named
Employees, which can then be
grouped more specifically by
Division, and again more
specifically by Position within a
Division.
Organizational Units provide a
powerful and limitlessly flexible
opportunity to configure
Cornerstone based on your
business needs.
Ability to add Client administrators can easily
23.22 new and modify Comply Core Delivered create and modify fields with no
existing fields. assistance from Cornerstone.
Ability to set up
23.23 personal Comply Core Delivered Supported.
preferences.
Ability to print
An individuals Events Calendar
23.24 customized Comply Core Delivered
can be filtered/printed.
calendars.
Ability to
Future. Tuition reimbursement
import tuition
functionality is being considered
reimbursement
for the product roadmap, although
classes and
no release date has been
registrations on
23.25 Exception Custom scheduled. In the interim,
a daily basis, if
administrators can create a
tuition
custom report to capture tuition
reimbursement
reimbursement details submitted
is not built into
via external training requests.
the solution.
Ability to sort
23.26 columns across Comply Core Delivered Supported.
the application

SERIAL 14111-RFP
List class
sessions
23.27 separately if Comply Core Delivered Supported.
class is 2 or
more days.
Cornerstone administration is
Ability to send supported through automatic
email to those email notification. This tool sends
23.28 registered Comply Core Delivered email confirmations,
directly from notifications, reminders, and
the roster. promotional emails based upon
specified action triggers.
Ability to
establish and
administer
capacity
23.29 Comply Core Delivered Supported.
allocation,
prerequisites,
and eligibility
screening
Cornerstone is entirely rights and
roles-driven. The application
Ability to
features hundreds of security
configure read
permissions, related to the
or view rights
23.30 Comply Core Delivered thousands of features, which can
to a specific
be configured to roles or
field(s) based
individual users.
on a user profile
Security roles are fully managed
by the client.
Ability to look When a user browses for training,
up on-line and they can specify the "Type" of
23.31 instructor-led Comply Core Delivered class they are looking for (i.e.
classes Online Class, Instructor-Led
separately. Training, etc.).
Delivers
advanced
search options
Cornerstone provides advanced
for returning
search options, including back
onscreen
button sticky functionality.
information,
23.32 Comply Core Delivered Search results and filters will
including
remain (displaying search/filtered
previous
resutls) until search/filters are
searches and
cleared.
back-button
sticky
functionality
Ability to
control data
formats, define
field attributes,
and create and
assign user
23.33 Comply Core Delivered Supported.
defined
attributes for
courses/classes
for online
help/communic
ation assistance
23.34 Ability to save Comply Core Delivered Supported.

SERIAL 14111-RFP
course
generations
Includes
registration
screening
settings (time
conflict, course
23.35 Comply Core Delivered Supported.
conflict, cancel
dates, free
allocate date,
exceed
capacity)
Ability to
allocate and
manage
registration
23.36 Comply Core Delivered Supported.
based on
specific dates,
user data, or
other attributes
Ability to
calculate dates
23.37 Comply Core Delivered Supported.
based on start
date of class.
Ability to
control settings
23.38 Comply Core Delivered Supported.
on a per class
basis
Normally, all user information is
loaded and updated via a data
Ability to
feed from the client’s HRIS.
23.39 globally update Comply Core Delivered
Administrators with the proper
records
permissions can also manually
update the information.
Ability to copy
records
23.40 (transcript to Comply Core Delivered Supported.
transcript and
roster to roster)
Groups are used to create an
Organizational Unit based on
multiple criteria. The users within
Ability to have a Group are dynamically updated,
static and based on the user criteria, every
23.41 Comply Core Delivered
dynamic time the Group is processed.
groups. Groups can be used to set
availability for learning objects or
tasks, to proxy enroll, or to filter
for reporting.
Ability for users
to populate
23.42 profile Comply Core Delivered Supported.
information not
fed from HRIS
System contains
consistent edits
23.43 and validation Comply Core Delivered Supported.
regardless of
the point of

SERIAL 14111-RFP
entry (required
formatting)
Ability to view
Override permissions can be
mail logs in
23.44 Comply Core Delivered configured by administrators for
person and class
roles or individual users.
record.
Ability to
override status
23.45 Comply Core Delivered Supported.
in transcript or
roster
Ability to email
23.46 from a class Comply Core Delivered Standard system functionality
roster
Ability to mail
merge from
23.47 Comply Core Delivered Standard system functionality
transcript
and/or roster.
Ability to view
groups and
23.48 Comply Core Delivered Permissions based.
curriculums in
Person record.
Email recipients can be
Ability to email
configured by administrators to
based on
23.49 Comply Core Delivered notify users based on department,
specified query
position, location, or any other
population
Organizational Unit.
Ability to view
23.50 Comply Core Delivered Supported.
pending mail
Ability to Courses can be deactivated. The
automatically course will remain in the system,
or manually but the training will not be
23.51 archive Comply Core Delivered accessible to any users through
classes/course any search mechanisms except for
globally administrators with the proper
(inactivate) catalog permissions.
Ability to open
classes or
23.52 people from the Comply Core Delivered Standard system functionality
registration
screen
Ability to find
active classes
and courses
23.53 Comply Core Delivered Supported.
versus inactive
classes and
courses
Ability to view
at least the last
10 classes or
people records
The system has audit logging
opened in the
capability and in custom reports
23.54 registration Comply Custom
(Analytics) can report on a
screen, last 10
variety of variables.
classes and
courses opened,
and last 10
people opened

SERIAL 14111-RFP
Ability to see
how long
employee spent
taking a class,
when
registration was
created/started,
23.55 when Comply Core Delivered Supported.
registration was
finished, and
when
registration was
modified
(different from
created)
Ability to set
pretest status
23.56 Comply Core Delivered Supported.
for online
classes
Ability to
identify what
status an online
23.57 Comply Core Delivered Supported.
class is (in
progress,
completed, etc)
Ability for
administrator to
23.58 Comply Core Delivered Supported.
arrange fields
on screen
Ability to add a
The system has audit logging
comment when
capability and in custom reports
23.59 a attribute is Comply Custom
(Analytics) can report on a
changed on a
variety of variables.
field.
Ability to add a
The system has audit logging
data entry
capability and in custom reports
23.60 prompt/help Comply Custom
(Analytics) can report on a
and field level
variety of variables.
descriptions.
Ability to
assign user
access levels for
role based on
23.61 business unit(s) Comply Core Delivered Supported.
to administer
classes
belonging to
business unit(s)
Ability to copy
The system has audit logging
data from one
capability and in custom reports
23.62 field in a table Comply Custom
(Analytics) can report on a
to a like-field in
variety of variables.
a second table.
Ability to create
a non-employee The system has audit logging
record using a capability and in custom reports
23.63 Comply Custom
specific unique (Analytics) can report on a
format. variety of variables.
(Customer

SERIAL 14111-RFP
Unique Key
Assignment
(CUKA) for
example:
number starting
with Z )
Ability to
customize
The system has audit logging
database
capability and in custom reports
23.64 identification Comply Custom
(Analytics) can report on a
text per
variety of variables.
database. (prod
and test)
Ability to
define lookup
table fields as The system has audit logging
drop down only capability and in custom reports
23.65 Comply Custom
or support and (Analytics) can report on a
allow for free variety of variables.
form values
(combo box)
All permission are security role
Ability to driven. Restricting users with
23.66 disconnect a Comply Core Delivered permissions (or lack thereof), or
user. placing constraints on the security
roles/permissions.
Courses can be deactivated. The
Ability to course will remain in the system,
globally delete but the training will not be
23.67 class, course Comply Core Delivered accessible to any users through
and person any search mechanisms except for
records. administrators with the proper
catalog permissions.
Ability to
increase the
23.68 Comply Core Delivered Supported.
length of a user
defined field.
Ability to
manually or Session timeout is configurable
23.69 automatically Comply Configurable by the client. The system default
logoff inactive setting is 30 minutes.
or idle users
Ability to only
report on active
classes, on-line
23.70 Comply Core Delivered Supported.
classes, history
classes. System
field setting.
Override permissions can be
configured by administrators for
Ability to roles or individual users.
Core
23.71 override course Comply Different administrators can have
Delivered/Configurable
or class different permissions, but the
conflicts as client overall has full capability
needed for exceptions.

SERIAL 14111-RFP
Cornerstone provides for version
management. Once content has
Ability to save
been published, you may edit its
previous
settings, update it, or even create
23.72 changes. Comply Core Delivered
a new version of a course
(course
previously published so as not to
generation)
affect any users participating in
the current version.
Email messages and recipients are
easily configurable by
administrators without the need
for any IT computer
programming skills.
Email Management allows
administrators to create and edit
emails and associate these emails
with pre-defined triggers. Email
tags can be included in email
templates that allow you to
automatically substitute specific
information, such as the User’s
name, the Approver’s name, the
Price of the training, the Date of
Ability to copy the Request was made, etc., in
Core
23.73 email Comply any new email created. Emails
Delivered/Configurable
notifications. can be set up to go out to specific
users as well as users in specific
roles, such as training approvers,
cost center approvers or the
employee’s manager.
The WYSIWYG (what you see is
what you get) tool enables
administrators to use images,
fonts, colors, formatting, tables,
etc. There is also a Copy from
Word feature, which enables
administrators to import from
Microsoft Word, preserving the
formatting used in the Word
document. HTML code can also
be used in the editor.
Ability to create
The system has audit logging
data entry 'rules'
capability and in custom reports
23.74 for fields. (data Comply Custom
(Analytics) can report on a
type, edits,
variety of variables.
validations)
Ability to
assign data
23.75 Comply Core Delivered Supported.
entry in a field
as required.
Default value
assignment at
23.76 record creation Comply Core Delivered Supported.
where
applicable
Ability to
export and
23.77 Comply Core Delivered Supported.
import
information to a

SERIAL 14111-RFP
lookup table.
Ability to
identify
employee
termination
23.78 status to Comply Core Delivered Supported.
automatically
move person
records to
inactive status.
Ability to only
allow creation
23.79 of classes from Comply Core Delivered Supported.
a course.
(System setting)
Ability to
remove direct
reports in
23.80 Admin Center Comply Core Delivered Supported.
when an
employee
terminates.
Ability to
restrict other
owners from
The application is entirely rights
registering
23.81 Comply Core Delivered and roles driven. Security roles
and/or changing
are fully managed by the client.
registrations.
(Reserve for
Owner)
Cornerstone administration is
supported through automatic
email notification. This tool sends
email confirmations,
notifications, reminders, and
promotional emails based upon
specified action triggers.
Ability to send Email tags can be included in
instant email templates that allow you to
23.82 Comply Core Delivered
notifications. automatically substitute specific
Modify notice. information, such as the user’s
name, the approver’s name, the
price of the training, the date of
the request, etc., in any new email
created.
Emails can be set up to go out to
specific users as well as users in
specific roles.
Ability to set
different
23.83 registration Comply Core Delivered Supported.
statuses for on-
line classes.
Session timeout is configurable
Ability to set Core
23.84 Comply by the client. The system default
idle times. Delivered/Configurable
setting is 30 minutes.

SERIAL 14111-RFP
Password policy is configurable
by the client. Password
preferences allow client
administrators to specify a variety
of options and requirements for
passwords including:
• Require both upper and lower
case letters
• Require user to reset their
password by answering XX
number of security questions
• Send email notification to user
upon password change
• Require confidential password
reset and send email notification
Ability to set to user
number of days Core • Require alpha and numeric
23.85 Comply
a password will Delivered/Configurable characters
expire. • Do not allow three or more
consecutive same characters
• Require at least one special
character (e.g., !, @, #, $)
• Expire passwords every XX
days
• Passwords cannot be the same
as any previous XX passwords
• Set minimum password length
• Set maximum password length
• Forgot password message
(clients can define message that is
displayed)
Different password requirements
can be established by
Organizational Unit.
Ability to allow
different status
groups and/or
23.86 statuses to be Comply Core Delivered Supported.
used for
prerequisite
checking.
Ability to view
The system has audit logging
student and
capability and in custom reports
23.87 administrator Comply Custom
(Analytics) can report on a
currently
variety of variables.
online.
24.0 Application
Administrators are presented with
an extensive set of web-based
Formatting and
administrative tools which enable
layout is
them to easily configure graphics,
consistent and
24.1 Comply Core Delivered colors, key words, layout, and
standardized
business rules. No special
throughout all
computer programming skills are
screens
required by the administrators to
configure the system.

SERIAL 14111-RFP
Provides a
dashboard that
indicates to the Users with the proper permissions
learner their can access personalized
progress dashboards for instantaneous
towards access to a variety of training
24.2 Comply Core Delivered
meeting their data, all in one place. Different
learning and classes of dashboards can be
performance custom built, on the fly, with no
goals, as well as programming knowledge.
common system
functions.
Uses intuitive
paths for
performing
24.3 Comply Core Delivered Supported.
administrator
and learner job
task functions
Users can add topics, authors, and
Has a feature to postings to their “My Favorites”
store favorite folder. Users can allow other
24.4 Comply Core Delivered
locations within users to view their favorites or
the system. can hide them and keep them
private.
Cornerstone administration is
supported through automatic
email notification. The emails are
sent through the company’s email
system, such as Outlook or Lotus
Notes.
In addition, Cornerstone provides
User calendar seamless integration with a user's
and email Outlook calendar.
24.5 Comply Core Delivered
interfaces with Administrators can configure
MS Outlook Outlook Meeting emails to not
only add Sessions to the user’s
calendar but also manage updates
to the Session. This functionality
is available from any device used
to manage one's Outlook
calendar, such as a PC, laptop,
mobile phone, or tablet computer.

SERIAL 14111-RFP
Cornerstone provides unique
flexibility in how The County can
deploy the system to different
groups of users. Different
branding, business rules, and
functionality can be established
for any Organizational Unit (such
as Division, Location, Position,
custom group of individuals,
etc.). The end result is an
unparalleled level of
personalization for the
user.Cornerstone was designed to
be administered by the client and
Allows visual not the vendor. The County has
branding of the complete control to configure the
interface and look and feel of the application to
24.6 Comply Core Delivered
throughout your specific business units with
additional specific functionality and
screens branding. Client administrators
are presented with an extensive
set of web-based controls which
enable them to easily configure
graphics, colors, key words,
layout, and business rules. Clients
can make configuration changes
on their own without any
assistance from Cornerstone or
for any additional costs. Not all
vendors can make this claim. The
high configurability of the
Cornerstone system is one of the
distinct advantages that we offer
among our competitors.
The “look and feel” of the user
interface is established by the
client, and can be customized for
different Organizational Units
(such as Position, Division,
Location, etc.). The custom page
Allows use of
builder allows administrators to
skins to visually
add over 20 predefined Widgets
brand the LMS
including an image place holder,
dynamically
and header and footer messages.
according to the
In addition, 10 HTML boxes are
role,
available. A YouTube video can
organizational
24.7 Comply Core Delivered be embedded as well.
membership, or
Administrators can configure
other
which and how many of these
parameters of
widgets and HTML boxes are
the individual
used to configure a user’s
user who is
personalized home page, all
logged into the
without any required
LMS
programming skills or custom
projects.The user has the ability
to change some preferences, if
enabled by the client. This
includes the ability to change
passwords, email address,

SERIAL 14111-RFP
vacation status, system display
language, and upload a photo.
Provides the
ability to
customize and
filter individual
24.8 tables, vs. Comply Core Delivered Supported.
whole screens,
such as lists of
courses in
progress
25.0 Transcripts and Other Documentation
Allows learners
and
administrators
to print
transcripts, Learners and administrators (with
course the proper permissions) can print
25.1 Comply Core Delivered
completion transcripts, course completion
certificates, and certificates, and records.
learner records
with
appropriate
options
Allows a
learner to be
able to view a
transcript of all
Active, completed, and archived
training that has
training is viewable. Each course
25.2 been recorded Comply Core Delivered
contains the "Status" and "Due"
in the LMS for
date.
their account
along with
status and status
date
Ability for a
user to sort their
transcript
records on the Users can sort their trainscript:
screen by By Title, By Status, By Date
25.3 column; ex: Comply Core Delivered Added to Transcript, By Training
course Date, By Due Date, and By
completion Completion Date.
date, course
name, course
start date, etc.
26.0 Media and Content Support
Provides Cornerstone supports the most
support for common industry file formats
industry- used for rich media. They can be
26.1 standard Comply Core Delivered uploaded into the system and
streaming made available to users, and can
protocols for also be set as pre and post-work.
audio and video

SERIAL 14111-RFP
Materials such as posted
Provides direct documents, online resources,
26.2 access to web- Comply Core Delivered video, and audio are available.
based media Courses can also include
hyperlinks.
Provides an
enterprise This requirement needs further
26.3 Exception Custom
Glossary clarification.
function
Supports
26.4 immersive Comply Core Delivered Supported.
learning content
The following file types can be
uploaded into the application:
.jpg, .jpe, .jpeg/ image,
.gif/image, .png/ image, .bmp/
image, .txt/ text plain, .docx/
word document, .dotx/ word
document, .doc/ word document,
.dot/ application/ms-word, .xlsx/
excel, .xls/ excel, .pptx/
powerpoint, .ppt/ powerpoint,
.ppsx/ powerpoint, .pps/
Supports a wide
application/vnd.ms-powerpoint,
variety of
.pdf/ application, .vsd/
26.5 media. List Comply Core Delivered
application, .wma/ audio/x-ms-
supported
wma, .mp3/ audio/mpeg, .wav/
types:
audio, .mid/ audio/midi, .html/
text/htm, .htm/ text/html, .swf/
application/shockwave-flash,
.avi/ video, .mpeg/ video, .mpg/
video, .wmv/ video, .m4v/
audio, .m4a/ audio, .flv/ video,
.png/ graphic, .arf/ webex
recording, .mpp/ ms project, .rtf/
rich text format, .msg/ outlook
mail message, .rm/
application/vnd.rn-realmedia.
26.5.1 Audio: Comply Core Delivered Supported.
26.5.2 Video: Comply Core Delivered Supported.
26.5.3 Documents: Comply Core Delivered Supported.
26.5.4 Graphics: Comply Core Delivered Supported.
Please see supported file types,
26.5.5 2D animation: Exception Not applicable
above.
Please see supported file types,
26.5.6 3D animation: Exception Not applicable
above.

SERIAL 14111-RFP
27.0 Training Plan and Administration
All client administrators have
access to our client portal,
Cornerstone Success Center. This
online community, with over
13,000 members, allows our
clients to learn the product,
connect and collaborate with
others, resolve product and
System contains technical questions, and grow as
robust support professionals and users of the
for training of Cornerstone solution. Clients can
all categories of also provide product suggestions
users: learners, and access information on
27.1 Comply Core Delivered
instructors, current, past, and future
system Cornerstone releases.
administrators, Available within the knowledge
content repository clients find
managers, etc. whitepapers, JIT training, best
practices documentation,
recorded webcasts, user guides,
presentations, archived feature
reviews, and FAQ’s and other
collaborative tools.
Cornerstone also has an extensive
online help system embedded in
the application.
All our system documentation is
contained within Online Help.
Online Help is a context sensitive,
searchable repository for all
system information and is kept up
to date with new functionality and
enhancements.
There are separate Online Topics
System contains sections for administrators,
robust support managers, and end users. While
documentation we strongly encourage its use as
in a wide an online resource, these topics
variety of forms can be downloaded and printed.
27.2 Comply Core Delivered
including Clients are free to customize them
tutorials, help, to their portal configurations to
examples, use internally for end user and
references, and manager documentation.
user manuals Within Online Help,
administrators also have access to
the OnDemand Support section.
The information contained within
this section provides instant
answers to top questions,
templates, and recommendations
on how to use various functions
of the system.

SERIAL 14111-RFP
Clients can provide feedback
(product suggestions) through the
Cornerstone Success Center.
Cornerstone OnDemand places
Client Success at the core of
everything we do. We have
numerous processes for reviewing
the status and quality of our
relationships with clients. This
includes both transactional
surveys (at case or project
closure, for example) and
relationship surveys (typically on
an annual basis) to learn directly
from our clients how we are
doing.
All feedback is reviewed and
followed up on at an individual
respondent level and at an
overarching trend level. This
allows us to continuously
improve and drive business
decisions from client input.
Additionally, we do have
standard quarterly and annual
relationship review sessions
conducted by our client-facing
Solution has a
personnel.
feedback
Our Business Reviews, typically
function for
27.3 Comply Core Delivered done quarterly, involve the
suggestions on
Executive Sponsor and key
improving the
players at our clients’
LMS
organizations. Reviews include
key metrics and an exchange of
company updates. Examples of
metrics are the volume and nature
of support cases to how actively a
client is utilizing our software.
Cornerstone OnDemand’s
updates encompass upcoming
product improvements that all
clients benefit from (given the
Software-as-a-Service model) and
any significant enhancements to
our service delivery model or
market presence. More important
to us are the updates we receive
from our clients’ leaders during
these business reviews, as it gives
us the opportunity to ensure we
understand any shifts in company
direction or strategic goals. This
will ensure we continue to align
on your business requirements
and how you can successfully use
our software to position you for
maximum success.
Lastly, on an annual basis, we
conduct Client Solution Reviews

SERIAL 14111-RFP
to help optimize the use of
modules purchased and identify
any unmet business needs that
could be solved by broadening
the use of other Cornerstone
solutions.
Cornerstone OnDemand is
committed to providing clients
unparalleled support to maximize
our solutions. The Global Product
Support team is focused on
ensuring the day-to-day success
of your Cornerstone solution
owners and administrators by:•
Providing frontline support on
feature/function questions to
ensure your effective use of the
application • Conducting initial
diagnosis on technical issues •
Managing the scoping, tracking,
and delivery of requests for
standard engineering services
through a case • Communicating
with you on the progress of any
product issues through to
resolution • Researching complex
issues with internal subject matter
experts to provide you with
solutions The County will have
Solution 24x7 access to self-service
delivers a resources in the Cornerstone
variety of Help Success Center, an online
27.4 Desk support Comply Core Delivered knowledge base and customer
options for community. Here you can self-
administrators assist or seek best-practice advice
and learners from Cornerstone subject matter
experts and peer organizations.
Cornerstone offers four support
packages with varying levels of
access, availability, and services
for a wide range of organizations.
Professional support (which the
majority of our clients use) is
included in the software
subscription fee at no additional
cost and includes 24x5 live
support during the week. In
addition, clients can submit an
unlimited number of cases and
have 24 hour visibility to those
cases through our online portal,
MySuccess. For those clients who
have complex, business-specific
requirements that require more
comprehensive support for a
globally distributed workforce,
we also offer a Professional Plus,
Premier, and Premier Plus
support package (at an additional

SERIAL 14111-RFP
cost). Depending on the package
chosen, services can include
named Support Specialists,
enhanced service levels, and 24x7
live support.
28.0 Interfaces
Cornerstone's open-system
architecture allows easy
integration with other interfaces
including payroll systems. Our
Ability to application does not require
28.1 interface with Comply Core Delivered integration with any specific
ADP system or version. The
requirement is that the customer
is able to provide data based on
our data specifications. We are
system agnostic.
Cornerstone's open-system
architecture allows easy
integration with other interfaces.
Cornerstone has amassed
significant experience in
integrating the application to
client HRIS, ERP, and CRM
systems for both ongoing user
data and historical data loads. Our
application does not require
integration with any specific
system or version. We are system
agnostic. The requirement is that
the County can provide data
based on our data specifications.
Most data feeds inbound or
outbound are exchanged via
Comma Separated Values with a
Ability to specified column, type, and
interface with length designation as defined in
28.2 Comply Core Delivered
other HRIS our Technical Specifications. We
systems also encourage Web Services
integration and XML data
exchanges as needed.
Once the feed process is set up,
we schedule a job to automate the
retrieval and loading of your data.
A log file is maintained and sent
to you, providing the results of
the load. Cornerstone can have
the system push/pull information
on whatever basis is necessary
(e.g., nightly, weekly, monthly).
To transfer data to or from your
system, Cornerstone uses Secure
FTP (sFTP), ConnectDirect and
other solutions. For added
security, Cornerstone supports
PGP encryption of your data files.
Cornerstone's team also has

SERIAL 14111-RFP
extensive experience utilizing
web services to transmit data to
and from multiple database
environments.
Our data integration consultants
will assist the County in
determining the best method of
integration to meet your business
objectives.
Cornerstone provides full support
for the AICC 3.5 API Data Model
and SCORM 1.2 & 2004 Content
Packaging specifications. These
courses can be tracked in
Cornerstone and provides
bookmarking, progress tracking,
the recording of testing scores
embedded in the content, and
other rich data tracking.AICC
courses can be housed by
Cornerstone, the County, or by a
third party. SCORM courses must
be hosted by Cornerstone.
Cornerstone also works with non-
standards compliant content
providers to provide basic
tracking functionality.In addition,
Cornerstone Content Services
delivers the most efficient way to
enhance the success of any
Ability to
organization’s talent management
interface with
28.3 Comply Core Delivered strategy while meeting a range of
content
end-user needs. Cornerstone
repositories
completely removes the burden of
online content management,
reduces costs, increases training
efficiency, and greatly improves
the user experience.Clients can
choose from a wide-variety of
premier vendors, titles, and
subjects that always deliver the
most accurate and updated course
content. E-learning partners
include Skillsoft, Cegos,
getAbstract, Harvard Business
Publishing, JJ Keller, and
Speexx, among others.
Cornerstone provides complete
vendor management services with
respect to e-learning partners.
The company assists
organizations in the selection and
pricing of e-learning content
along with other benefits.

SERIAL 14111-RFP
Cornerstone's open-system
architecture allows easy
integration with other databases.
Cornerstone has amassed
significant experience in
integrating the application to
client HRIS, ERP, and CRM
systems for both ongoing user
data and historical data loads.
Ability to
These systems range from niche
interface with
28.4 Comply Core Delivered players to mainstream systems
other learning
such as Workday, ADP, Ceridian,
systems
PeopleSoft, Oracle, SAP,
Lawson, and many others.
Our application does not require
integration with any specific
system or version. The
requirement is that the County
can provide data based on our
data specifications. We are
system agnostic.
Cornerstone has integrated
Ability to leading competency content
interface with libraries from Lominger and
28.5 Comply Core Delivered
electronic HRSG for immediate, off-the-
libraries shelf access. This requires an
additional cost.

SERIAL 14111-RFP
EXHIBIT F
OFFICE OF PROCUREMENT SERVICES CONTRACTOR TRAVEL AND PER DIEM POLICY
1.0 All contract-related travel plans and arrangements shall be prior-approved by the County Contract
Administrator.
2.0 Lodging, per diem and incidental expenses incurred in performance of Maricopa County/Special District
(County) contracts shall be reimbursed based on current U.S. General Services Administration (GSA)
domestic per diem rates for Phoenix, Arizona. Contractors must access the following internet site to
determine rates (no exceptions): www.gsa.gov
2.1 Additional incidental expenses (i.e., telephone, fax, internet and copying charges) shall not be
reimbursed. They should be included in the contractor’s hourly rate as an overhead charge.
2.2 The County will not (under no circumstances) reimburse for Contractor guest lodging, per diem or
incidentals.
3.0 Commercial air travel shall be reimbursed as follows:
3.1 Coach airfare will be reimbursed by the County. Business class airfare may be allowed only when
preapproved in writing by the County Contract Administrator as a result of the business need of
the County when there is no lower fare available.
3.2 The lowest direct flight airfare rate from the Contractors assigned duty post (pre-defined at the
time of contract signing) will be reimbursed. Under no circumstances will the County reimburse
for airfares related to transportation to or from an alternate site.
3.3 The County will not (under no circumstances) reimburse for Contractor guest commercial air
travel.
4.0 Rental vehicles may only be used if such use would result in an overall reduction in the total cost of the
trip, not for the personal convenience of the traveler. Multiple vehicles for the same set of travelers for the
same travel period will not be permitted without prior written approval by the County Contract
Administrator.
4.1 Purchase of comprehensive and collision liability insurance shall be at the expense of the
contractor. The County will not reimburse contractor if the contractor chooses to purchase these
coverage.
4.2 Rental vehicles are restricted to sub-compact, compact or mid-size sedans unless a larger vehicle
is necessary for cost efficiency due to the number of travelers. (NOTE: contractors shall obtain
pre-approval in writing from the County Contract Administrator prior to rental of a larger vehicle.)
4.3 County will reimburse for parking expenses if free, public parking is not available within a
reasonable distance of the place of County business. All opportunities must be exhausted prior to
securing parking that incurs costs for the County. Opportunities to be reviewed are the DASH;
shuttles, etc. that can transport the contractor to and from County buildings with minimal costs.
4.4 County will reimburse for the lowest rate, long-term uncovered (e.g. covered or enclosed parking
will not be reimbursed) airport parking only if it is less expensive than shuttle service to and from
the airport.
4.5 The County will not (under no circumstances) reimburse the Contractor for guest vehicle rental(s)
or other any transportation costs.
5.0 Contractor is responsible for all costs not directly related to the travel except those that have been pre-
approved by the County Contract Administrator. These costs include (but not limited to) the following: in-
room movies, valet service, valet parking, laundry service, costs associated with storing luggage at a hotel,
fuel costs associated with non-County activities, tips that exceed the per diem allowance, health club fees,

SERIAL 14111-RFP
and entertainment costs. Claims for unauthorized travel expenses will not be honored and are not
reimbursable.
6.0 Travel and per diem expenses shall be capped at 15% of project price unless otherwise specified in
individual contracts.
7.0 Contractor shall provide, (upon request) with their invoice(s), copies of receipts supporting travel and per
diem expenses, and if applicable with a copy of the written consent issued by the Contract Administrator.
No travel and per diem expenses shall be paid by County without copies of the written consent as described
in this policy and copies of all receipts.