IGA - TOWN OF WICKENBERG SIGNED.PDF

INTERGOVERNMENTAL AGREEMENT (IGA)
BETWEEN
MARICOPA COUNTY BY AND THROUGH THE OFFICE OF ENTERPRISE
TECHNOLOGY
AND
THE TOWN OF WICKEN BURG
1.0 PARTIES
1.1 This Intergovernmental Agreement (IGA) provides a binding agreement
between Maricopa County through the Office of Enterprise Technology
(collectively, "County") and the Town of Wickenburg (hereafter referred to
as the Town) for Technology Services as defined in the Service Offers
included in Attachment A. Maricopa County is authorized to enter into this
IGA under A.R.S. § 11-952 for the purposes of exercising joint powers or
contracting for services.
2.0 PURPOSE
2.1 This Agreement outlines the responsibilities of each of the parties for the
request and delivery of Technology Services. The Parties agree to
cooperate and assist each other in meeting the mutual obligations and
duties of each office because it is good public policy and benefits the
citizens of Maricopa County.
3.0 DEFINITIONS
3.1 Technical Services includes the services identified in each Service Offer
including Business Solutions Development, Technical Support, and Radio
Services.
3.2 Service Offer is the defined service listed in Attachment A and includes a
description of the service, anticipated benefit, service levels, and costs.
3.3 Engagement Manager is the individual designated as the responsible
point of contact for the organization for the coordination of all
responsibilities identified for each party.
4.0 TERM OF AGREEMENT:
4.1 This Agreement shall become effective upon approval and execution by
the County for a period of six months, with the option to renew by mutual
agreement for an agreed upon term.
5.0 RESPONSIBILITIES OF PARTIES

5.1 COUNTY Responsibilities:
5.1.1 Assign an Engagement Manager to ensure coordination of all
requests and service fulfillment activities.
5.1.2 Conduct approved activities during normal business hours, unless
the Town requests emergency service. Provide the Town a
minimum forty-eight (48) hour advance notice, via email or other
notification, of County scheduled activities.
5.1.3 Provide the Town with necessary instructions and documentation
related to services performed.
5.1.4 Provide timely and accurate billing for all services performed.
5.2 The Town Responsibilities:
5.2.1 Assign an Engagement Manager to ensure coordination of all
requests and service fulfillment activities.
5.2.2 Provide COUNTY with appropriate and timely access to Town
facilities and systems to perform requested service.
5.2.3 Comply with all requests from COUNTY made in good faith, related
to provided Technical Services.
5.2.4 Notify COUNTY as soon as possible about any conflicts that might
arise due to scheduled system updates and discuss possible
rescheduling of service activities.
5.2.5 Promptly, within thirty (30) calendar days of receipt, pay invoices
submitted by COUNTY. If any portion of an invoice is disputed, the
Town shall remit the undisputed amount.
6.0 TERMINATION
6.1 This IGA is subject to cancellation as provided by A.R.S. § 38-511.
6.2 In the event any conflict or dispute arises, the Parties agree to make every
effort to reconcile conflicts and make reasonable provisions to ensure
neither party will suffer as a consequence of conflict.
6.3 Either party may terminate this IGA any time upon delivering a written
notice of termination to the other party one (1) month in advance of the
requested date of termination. Such notice shall be given by personal
delivery or by Registered or Certified mail.

6.4 Either party may terminate this agreement if funds available to participate
in the intergovernmental agreement are no longer available by virtue of an
act of the County Board of Supervisors or the Town Council of the Town of
Wickenburg.
7.0 FUNDING
7.1.1 COUNTY shall invoice and receive reimbursement from the Town
for the costs identified in Attachment A.
8.0 AMENDMENTS:
8.1.1 Any changes to this agreement shall be implemented by a written
amendment signed by both parties.
9.0 NOTICES:
9.1 Communication and details concerning this IGA shall be directed to the
following contract representatives:
Maricopa County Town of Wickenburg:
Richard McHattie, Director — Strategic Joshua Wright, Town Manager
Planning & Business Alignment 155 North Tegner Street, Suite A
Office of Enterprise Technology Wickenburg, AZ 85390
301 S. 4th Ave, Suite 200 jwright@wickenburgaz.org
Phoenix, Arizona 85003 (928) 684-5451
©mail.maricopa.gov
(602) 506-2068
10.0 EMPLOYMENT DISCLAIMER
10.1 This Agreement is not intended to constitute, create, give rise to, or
otherwise recognize a joint venture agreement, partnership or other formal
business association or organization of any kind, and the rights and
obligations of the parties shall be only those expressly set forth in this
Agreement.
11.0 INDEMNIFICATION
11.1 Each party (as "Indemnitor") agrees to indemnify, defend, and hold
harmless the other party (as "Indemnitee") from and against any and all
claims, losses, liability, costs, or expenses (including reasonable
attorneys' fees) (hereinafter collectively referred to as "Claims") arising out
of bodily injury (including death) of any person or property damage, but

only to the extent that such Claims which result in vicarious/derivative
liability to the Indennnitee, are caused by the act, omission, negligence,
misconduct, or other fault of the Indemnitor, its officers, officials, agents,
employees, or volunteers.
12.0 COMPLIANCE WITH APPLICABLE LAWS
Each party shall comply with all applicable laws, ordinances, Executive Orders, rules,
regulations, standards, and codes of the Federal, State, and Local governments
whether or not specifically referenced herein. Specifically, the following apply:
12.1 Unless exempt under Federal law, both parties shall comply with Title VII
of the Civil Rights Act of 1964, as amended, the Age Discrimination in
Employment Act, and State Executive Order No. 75-5, as updated in State
Executive Order No. 99-4, which mandates that all persons, regardless of
race, color, religion, sex, age, national origin, or political affiliation, shall
have equal access to employment opportunities. Both parties shall
comply with the Rehabilitation Act of 1973, as amended, which prohibits
discrimination in the employment of qualified persons because of physical
or mental disability. Both parties shall comply with the requirements of the
Fair Labor Standards Act of 1938, as amended.
12.2 Both parties shall comply with Title VI of the Civil Rights Act of 1964,
which prohibits the denial of benefits of, or participation in, contract
services on the basis of race, color, or national origin. Both parties shall
comply with the requirements of Section 504 of the Rehabilitation Act of
1973, as amended, which prohibits discrimination on the basis of
disability, in delivering contract services; and with Title ll of the Americans
with Disabilities Act, and the Arizona Disability Act, which prohibits
discrimination on the basis of physical or mental disabilities in the
provision of contract programs, services, and activities.
FOR AND ON BEHALF OF TOWN:

FOR AND ON BEHALF OF MARICOPA
COUNTY:
Steve Chucri, Chairman
Board of Supervisors
Date
Attested to:
Fran McCarroll, Clerk of the Board
Intergovernmental Agreement Determination
The following Intergovernmental Agreement between the Town of Wiekenburg and Marieopa County has been
reviewed pursuant to A.R.S. § 11-952 by the undersigned, who have determined that it is in proper form and is
within the powers and authority granted under the laws of the State of Arizona to those parties to the
Intergovernmental Agreement represented by the undersigned.
MARICOPA COUNTY
Deputy County Attorney

ATTACHMENT A
Business Solutions Development (BSD) Service Offers
BSD services focus on developing new or modifying existing services to better support the Town of Wickenburg business processes to enable
consistent, reliable, effective, and innovative service delivery.
Services
The following services are included in the BSD Service Line:
Strategic Planning
Description: Benefit:
An in-depth analysis of current issues and environmental assessment Strategic planning supports the long-term vision of the
and the development of strategic priorities and goals aligned to organization to identify priorities and goals in order to
resolving issues and improving services. OFT Strategic Planners and align sound investment in solutions that support the
Business Integration Specialists bring a blend of business and identified business outcomes.
technical background to leverage industry analysis for technology
products and vendors to identify appropriate solutions for the
identified business need.
Solution Analysis
Description: Benefit:
Analysis of business processes will identify opportunities for Automation of a good business process results in positive
optimization through the use of technology. OET Business Analysts outcomes including higher efficiency, better service, and
bring the right blend of business and technical skills. A Business greater capability.
Analyst will document current workflows and requirements, help
design future workflows, and provide acceptance criteria for
implementation.
Service Level
The service level metrics are:
• Availability: Service is available during normal business hours, excluding Maricopa County holidays
• Timeliness: Requests must be made 15 business days in advance
Costs
Business Integration Specialist: $72.71 / hour
Business Analyst: $4556/ hour
Strategic Planner: $7271/ hour
Travel Costs: 57.5 Cents / Mile
BSD costs are based upon the costs of the direct services and staff listed above, plus required travel.

Technical Support Services (TSS) Service Offers
TSS services focus on providing technical support services to better support the Town of Wickenburg's technology environment to improve the
performance and reliability of information technology assets,
Services
The following services are included in the TSS Service Line:
PC\ LAN Support
Description: Benefit:
OFT provides technical PC/LAN resources skilled in the support of Technology Support Services enable employees that use
desktop equipment, including enterprise, business, and information desktop PCs, laptop's, tablets, mobile devices, printers,
security software. This includes ensuring desktop equipment is able to and other peripheral devices to effectively and efficiently
connect to the Town's network per established Town standards. perform their job duties. The PC/LAN team supports
employees by keeping the systems and applications
operational so employees can effectively and efficiently
provide service to their customers with fiscal prudence.
Network Technician Support
Description: Benefit:
OFT Network Technician Support provides technical support for Technicians provide these services to enable a stable and
network related issues including information security and patching, secure network for mission critical town communications,
network device repairs and replacements, and configuration operations, and applications. The Network Technician
management. Support personnel can work with approved vendors to team supports employees by keeping the network behind
coordinate warranty repairs and work on non-warranty related the systems and applications operational so employees can
repairs, as needed. effectively and efficiently provide service to their
customers with fiscal prudence.
Systems Administrator Support
Description: Benefit:
OFT Systems Administrator Support provides technical resources System Administrators provide these services to enable a
necessary to troubleshoot and resolve server hardware and software stable and secure server environment for mission critical
related issues, and ensures servers are configured in compliance with town operations and applications. System Administrators
information security and patching policies. For server replacements, support employees by keeping the servers behind the
this service will ensure server configuration and software is systems and applications operational, and updated so
transferred from the old server to the new server. Support personnel employees can effectively and efficiently provide service to
can work with approved vendors to coordinate warranty and work their customers with fiscal prudence.
on non-warranty related repairs.

Service Details
Ensure desktop, network, and server equipment is configured in compliance with Information Security and Patching policies
For device replacements, ensure user data, configuration, and settings are transferred from the old to the new device where
possible
Install and upgrade approved client and server software and driver software per guidelines
Assist with software, hardware, and network related issues
Work with approved vendors to handle with warranty-repairs
Work on non-warranty related repairs for which the vendor warranty has expired
Remote into a IT devices to perform troubleshooting and repair when possible
Re-image or re-build computers and servers when necessary to resolve system related issues
Back up local data as required for terminated employees
Perform Break Fix activities as needed
Service Level
The service level metrics are:
Availability: Service is available during normal business hours, excluding County holidays
Timeliness: Requests must be made 15 business days in advance
Costs
PC/LAN Support: $3716/ hour + Parts (as needed for repairs)
Network Technician Support: $40.82 / hour + Parts (as needed for repairs)
Systems Administrator Support: $48.81 / hour + Parts (as needed for repairs)
Travel Costs: 57.5 Cents / Mile
Public Safety Radio Services (RAD) Service Offers
RAD services support Maricopa County public safety customers. This includes first responders such as law enforcement and emergency medical
services, as well as general government functions.
Services
The following services can be extended to the Town of Wickenburg as follows:
Vehicle Communications
Description: Benefit:
Installation and maintenance of two-way radios, mobile data Reliable radios and hardware for public safety vehicles.
terminals, printers, scanners, cameras, light bars, and sirens in OET's radio shop is cost efficient, standardizes installation,
vehicles. Components include: antennas, cabling, mounting and provides maintenance so public safety employees can
brackets, power, and maintenance. focus on public safety.
Service Details
The service offerings below comprise the direct services associated with BAD:

Radio consulting
Radio asset, configuration, and maintenance management
Service Level
The service level metrics are:
Availability: Service is available during normal business hours, excluding County holidays
Timeliness: Requests can be processed within 10 business days
Service: Customer satisfaction with service 90%
Costs
RAD costs are based upon the costs of the direct services and staff:
$45 per hour with a five (5) hour minimum
Equipment provided by the Town of Wickenburg
Excludes fire vehicles