EXHIBIT A SW GAS LIEC PROGRAM SUMMARY W CREDITS FINAL.PDF

Exhibit A
SOUTHWEST GAS LOW INCOME BILL ASSISTANCE
PROGRAM SUMMARY
CAN PAY Southwest Gas utility bills (including deposits) for income-
qualified customers in crisis situations.
MAXIMUM GRANT AMOUNT: $400.00 for current and past due amounts. The customer
may receive a credit if, in the case manager’s discretion, the
customer would benefit from such a credit to their account.
This in no way implies that every customer would be eligible
for and/or receive the full amount available or a credit on
the account, only when circumstances warrant.
This is intended to provide customers with increased
assistance, as necessary, and may include assisting
customers who have historically disconnected their gas in
the summer, only to have a reconnection fee in the fall they
might have trouble paying. By crediting them in the
spring/summer months, this can allow them to avoid such
fees.
Twenty-five percent (25%) of your total allocation is allowed
for deposits. For example, if your agency receives $6,000
you are allowed to use only $1,500 for deposits and the rest
($4,500) on utility usage.
SERVICE CODES: UTA /UDE
PROGRAM YEAR A household may be assisted only once in a 12-month
period.
ELIGIBILITY CRITERIA Client must have the Southwest Gas account in their name
or apply for assistance by named proxy.
Households must be at or below 150% of the federal poverty
guidelines. All income (within the past 30 days, including the
date of application) must be verified.
CRISIS REASONS: 1. Sudden loss of income
2. Unexpected expense
3. Health and safety
RECORD KEEPING: 1. Household information (including number in household)
2. Most recent Southwest Gas bill.
3. Income verification for the most recent 30 days including
application date.
4. Explanation (only) of crisis documented on the application
5. Identify if amount granted is for deposit or utility usage.
Updated June 2014 FY15 SW Gas Program Summary