EXHIBIT F APS CRISIS BILL ASSISTANCE PROGRAM SUMMARY.PDF

Exhibit F
ARIZONA PUBLIC SERVICE (APS)
CRISIS BILL ASSISTANCE PROGRAM SUMMARY
CAN PAY: APS utility bills on client’s present address ONLY and must be
a customer of record. Cannot pay deposits, reconnect fees
or establishment charges. Funds can be used for Prepay
purchases or Prepay outstanding balance, or households
who are on the Equalizer Program.
MAXIMUM GRANT AMOUNT: $400.00 for current and past due amounts. No credit can be
given on an account.
If a client is on the Equalizer Program and shows a credit on
account, but is unable to pay Equalizer amount due to a
crisis, they are still eligible to receive assistance if they meet
eligibility criteria.
If client has Prepay and has little to no funds due to a crisis
and meets eligibility criteria, a credit may be given on an
account. Agencies will want to be sure when making
guarantees that they indicate how the funds should be
applied to account.
SERVICE CODES: UTA
PROGRAM YEAR: A household may be assisted only once in a 12-month
period.
ELIGIBILITY CRITERIA: Client household must be a current APS customer. Clients
with disconnected accounts are NOT considered current
customers.
Household income for the most recent 30 days, including the
date of application.
Households must be at or below 200% of the federal
poverty guidelines. All income (within the past 30 days,
including the date of application) must be verified.
CRISIS: An acceptable crisis reason must be documented on the
application.
CLIENT FILES MUST CONTAIN: 1. Application for benefits.
2. Most recent APS utility bill.
3. Income verification for the most recent 30 days including
application date.
4. Printed, signed copy of the GMS application.
FY2015 APS Program Summary