CASS AGREEMENT 2015-2016.PDF

CONTRACT FOR SERVICES AGREEMENT
BETWEEN
MARICOPA COUNTY
ADMINISTERED BY ITS
HUMAN SERVICES DEPARTMENT
AND
CENTRAL ARIZONA SHELTER SERVICES
Contract Amount: $450,000
Contract Start Date: July 1, 2015
Contract Termination Date: June 30, 2016 Renewable five additional one (1)-year terms
Contract Number:
DUNS #: 148801558
______________________________________________________________________________
This Contract for Services Agreement (“Agreement”) is entered into by and between the Central Arizona
Shelter Services, (hereinafter referred to as the “Contractor” or “Shelter” or “CASS”), and Maricopa County,
administered by its Human Services Department, (hereinafter referred to as the “County” or “Department”).
The Contractor and County are collectively referred to herein as the “Parties” and individually as a “Party.”
The Contractor, for and in consideration of the covenants and conditions set forth in this Agreement, shall
provide and perform the services set forth herein. All rights and obligations of the Parties shall be governed
by the terms of this Agreement, its exhibits, attachments, and appendices, including any subcontracts,
amendments, or change orders as set forth herein and in:
Section I – General Provisions
Section II – Special Provisions
Section III – Work Statement and Compensation
Section IV – Attachments
Attachment A - CASS Payment Request and Requirements
_____________________________________________________________________________
Contractor Representative: Mark Holleran, Chief Executive Officer
Phone: 602-256-6963
Address: 230 South 12th Avenue, Phoenix, AZ 85007
E-mail: mholleran@cassaz.org
Maricopa County: Amy Jacobson, Community Development Assistant Director
Phone: 602-372-1528
Address: 234 North Central, Suite 3000, Phoenix, AZ 85004
E-Mail: jacobsona@mail.maricopa.gov
Notices under this Agreement shall be given by personal delivery or by registered or certified mail postage
prepaid and return receipt requested, to the persons at the addresses set forth above and shall be effective
three (3) days after being mailed, unless otherwise indicated in the notice.
This Agreement contains all the terms and conditions agreed to by the Parties. No other understanding, oral
or otherwise, regarding the subject matter of this Agreement shall be deemed to exist or to bind either Party
hereto. Nothing in this Agreement shall be construed as consent to any lawsuit or waiver of any defense in
any lawsuit brought against the State of Arizona, the County, or the Contractor in any State or federal court.

IN WITNESS THEREOF, the Parties have signed this Agreement:
Approved By: Approved By:
CENTRAL ARIZONA SHELTER SERVICES, MARICOPA COUNTY
INC.
______________________________________ _____________________________________
Chief Executive Officer Chairman, Board of Supervisors
______________________________________ _____________________________________
Date Date
Attested to:
_____________________________________
Clerk, Board of Supervisors Date
IN ACCORDANCE WITH A.R.S. §§ 11-201, AND 11-
251, THIS AGREEMENT HAS BEEN REVIEWED BY
THE UNDERSIGNED ATTORNEY(S) WHO HAS
DETERMINED THAT THIS AGREEMENT IS IN
PROPER FORM AND WITHIN THE POWER AND
AUTHORITY GRANTED UNDER THE LAWS OF THE
STATE OF ARIZONA.
APPROVED AS TO FORM:
________________________________________
Deputy County Attorney Date

SECTION I
GENERAL PROVISIONS
Maricopa County
Human Services Department

Section I General Provisions Page 1
A. EFFECT
To the extent that the Special Provisions are in conflict with the General Provisions, the Special
Provisions shall control. To the extent that the Work Statement is in conflict with the General
Provisions or the Special Provisions, the Work Statement shall control. To the extent that the
Compensation Provisions are in conflict with the General Provisions, Special Provisions, or Work
Statement, the Compensation Provisions shall control. Nothing herein shall operate to increase the
Operating Budget without a written amendment thereto.
B. DEFINITIONS
As used throughout this Agreement, the following words and terms shall have the following
meanings:
1. Agreement means this Contract for Services between Maricopa County, administered by its
Human Services Department, and the Contractor.
2. Director means the Director of the Human Services Department.
3. Board of Supervisors means the Maricopa County Board of Supervisors.
4. Contract Administrator means the person administering this Agreement on behalf of the
Department.
5. Contractor means the person, firm or organization listed on the Cover Page of this
Agreement.
6. Contract Specialist means the liaison between the Department and the Contractor. The
Contract Specialist is responsible for monitoring this Agreement and providing technical
assistance to the Parties.
7. County means Maricopa County, a political subdivision of the State of Arizona.
8. Department means the Maricopa County Human Services Department.
9. Division means the Community Development Division of the Maricopa County Human
Services Department.
10. Fidelity Bond means a bond to indemnify the Contractor against losses resulting from fraud
or lack of integrity, honesty or fidelity of one or more employees, officers or other persons
holding a position of trust.
11. Juvenile means any person under the age of eighteen (18).
12. Payment Bond means a bond executed to ensure payment as required by law of all persons
performing work or providing materials in the execution of work provided under this
Agreement.
13. Performance Bond means a bond executed to secure fulfillment of all of the Contractor's
obligations under this Agreement.
14. Program Manager means the Assistant Director of the Community Development Division
of the Maricopa County Human Services Department.

Section I General Provisions Page 2
15. Provider means the Contractor and any Subcontractor providing services under this
Agreement.
16. Public Agency has the meaning prescribed by A.R.S. § 11-951.
17. Subcontract means any contract entered into by the Contractor with a third party for
performance of any of the work or the provision of any of the services under this Agreement.
18. Subcontractor means an entity employed by or funded through the Contractor to perform
any of the work or provide any of the services under this Agreement.
19. Work Statement means Section III of this Agreement which describes the services to be
delivered under this Agreement.
C. GENERAL REQUIREMENTS
1. The terms of this Agreement shall be construed in accordance with Arizona law. Any lawsuit
arising out of this Agreement shall be brought in the appropriate court in Maricopa County,
Arizona.
2. Contractor shall, without limitation, obtain and maintain all licenses, permits and authority
necessary to do business, render services and perform work under this Agreement, and shall
comply with all laws regarding unemployment insurance, disability insurance, and workers’
compensation.
3. Contractor is an independent contractor in the performance of all work and the provision of
all services under this Agreement and Contractor shall not be considered an officer, employee,
representative, or agent of the County.
4. Contractor shall not make any payments, either directly or indirectly, to any person,
partnership, corporation, trust or other organization that has a substantial interest in
Contractor's organization or with which Contractor (or any of its directors, officers, owners,
trust certificate holders or a relative thereof) has a substantial interest, unless Contractor has
made full written disclosure of the proposed payments to the Department and has received
written approval therefore.
5. For purposes of this provision, the terms "substantial interest" and "relative" shall have the
meanings prescribed by A.R.S. § 38-502.
D. AMENDMENTS
All Amendments to this Agreement shall be in writing and signed by authorized signers for both
Parties.
E. ASSIGNMENT AND SUBCONTRACTING
No right, liability, obligation or duty under this Agreement may be assigned, delegated or
subcontracted, in whole or in part, by Contractor without the prior written approval of the Contract
Administrator. Contractor shall bear all liability under this Agreement, even if it is assigned, delegated,
or subcontracted, in whole or in part, unless the Department agrees otherwise.
F. AVAILABILITY OF FUNDS
1. The provisions of this Agreement relating to the payment for services shall become effective
when funds assigned for the purpose of compensating the Contractor, as provided herein, are

Section I General Provisions Page 3
actually available to the Department for disbursement. The Director shall be the sole authority
in determining the availability of funds under this Agreement and the Department shall keep
the Contractor fully informed as to the availability of funds.
2. If any action is taken by any State agency, federal department or any other agency or
instrumentality to suspend, decrease or terminate its fiscal obligation under, or in connection
with this Agreement, the Board of Supervisors may amend, suspend, decrease or terminate its
obligations under or in connection with this Agreement. In the event of termination, the
County shall be liable for payment only for services rendered prior to the effective date of the
termination, provided that such services performed are in accordance with the provisions of
this Agreement. The Department shall give written notice of the effective date of any
suspension, amendment, or termination under this section at least ten (10) calendar days in
advance.
G. BUDGET ADJUSTMENTS
Any requests for reasonable budget adjustments shall be submitted ninety (90) days prior to the
expiration date of this Agreement. Requests for financial adjustments to this Agreement shall be
supported by appropriate documentation. If the County agrees to the budget adjustments, the County
shall follow section D of this Agreement to amend this Agreement.
H. DISPUTES
1. Except as may otherwise be provided for in this Agreement, any dispute arising out of this
Agreement that is not resolved between the Parties within a reasonable period of time, which
shall not exceed one hundred twenty (120) days, shall be submitted in accordance with the
following dispute resolution process.
2. Notice of the specific grounds of a dispute shall be in writing and filed with the Contract
Administrator, if one has been appointed, or, if not, with the County Procurement Officer
within ten (10) working days from the date Contractor knew or should have known of the
basis of the dispute. The Contract Administrator or County Procurement Officer, as
applicable, shall respond in writing to Contractor within fourteen (14) working days. The
decision of the Contract Administrator or County Procurement Officer shall be final and
conclusive unless, within seven (7) working days from the date Contractor is served with the
decision, Contractor files a written notice of appeal with the County’s Chief Procurement
Officer, who shall provide Contractor with a written response within fourteen (14) working
days following receipt of Contractor’s notice of appeal. The decision of the Chief
Procurement Officer shall be final and not appealable.
3. Pending a final decision of the Chief Procurement Officer, the Contractor shall proceed
diligently with its performance of this Agreement in accordance with the Contract
Administrator or County Procurement Officer’s decision.
I. DEFAULT
This Agreement may be immediately terminated by the County if Contractor fails to perform any
objective or breaches any obligation under this Agreement, or any event occurs that jeopardizes
Contractor’s ability to perform any of its obligations under this Agreement. The County reserves the
right to have service provided by persons other than Contractor if Contractor is unable or fails to
provide required services with the specified time frame.
J. INFLUENCE

Section I General Provisions Page 4
As prescribed in MC1-1202 of the Maricopa County Procurement Code, any effort to influence an
employee or agent to breach the Maricopa County Ethical Code of Conduct or any ethical conduct
may be grounds for Disbarment or Suspension under MC1-902.
An attempt to influence includes, but is not limited to:
A Person offering or providing a gratuity, gift, tip, present, donation, money, entertainment or
educational passes or tickets, or any type valuable contribution or subsidy,
That is offered or given with the intent to influence a decision, obtain a contract, garner favorable
treatment, or gain favorable consideration of any kind.
If a Person attempts to influence any employee or agent of Maricopa County, the Chief Procurement
Officer, or his designee, reserves the right to seek any remedy provided by the Maricopa County
Procurement Code, any remedy in equity or in the law, or any remedy provided by this contract.
K. TERMINATION
1. This Agreement is subject to cancellation by the County in accordance with the provisions of
A.R.S. § 38-511.
2. Either Party may terminate this Agreement at any time by giving the other Party at least sixty
(60) calendar days prior notice in writing (unless terminated by the Board of Supervisors under
the Availability of Funds provision). The notice shall be given by personal delivery or by
registered or certified mail, postage prepaid and return receipt requested, to the persons at the
addresses set forth on the Cover Page of this Agreement.
3. This Agreement may be terminated by mutual written agreement of the Parties specifying the
termination date therein.
4. The County has the right to terminate this Agreement upon twenty-four (24) hour notice when
the County determines that the health or welfare of the service recipients are endangered or
the Contractor’s non-compliance jeopardizes funding source financial participation. If not
terminated by one of the above methods, this Agreement shall terminate upon the expiration
of the term of this Agreement stated on the Cover Page of this Agreement.
L. SEVERABILITY
Any provision of this Agreement that is determined to be invalid, void or illegal by a court shall in no
way affect, impair or invalidate any other provision hereof, and the remaining provisions shall remain in
full force and effect.
M. STRICT COMPLIANCE
The Department’s acceptance of Contractor’s performance that is not in strict compliance with the
terms of this Agreement shall not be deemed to waive the requirements of strict compliance for all
future performance. All changes in performance obligations under this Agreement shall be in writing
and signed by both Parties.
N. NON-LIABILITY
The County, its officers, representatives, agents and employees shall not be liable for any act or
omission by Contractor, or any Subcontractor or any officer, representative, agent, or employee of the
Contractor or any Subcontractor that relates to this Agreement, and shall not be liable for any
purchases or contracts made by Contractor, any Subcontractor, or any officer, representative, agent, or
employee of Contractor or any Subcontractor, in connection with this Agreement.

Section I General Provisions Page 5
O. INDEMNIFICATION
To the fullest extent permitted by law, and to the extent that claims, damages, losses or expenses are
not covered and paid by insurance purchased by the Contractor, the Contractor shall defend indemnify
and hold harmless the County, its agents, representatives, agents, officers, directors, officials, and
employees from and against all claims, damages, losses, and expenses (including, but not limited to
attorneys' fees, court costs, expert witness fees, and the costs and attorneys' fees for appellate
proceedings) arising out of, or alleged to have resulted from the negligent acts, errors, omissions, or
mistakes relating to the performance of this Contract.
Contractor's duty to defend, indemnify, and hold harmless the County, its agents, representatives,
agents, officers, directors, officials, and employees shall arise in connection with any claim, damage,
loss, or expense that is attributable to bodily injury, sickness, disease, death or injury to, impairment of,
or destruction of tangible property, including loss of use resulting there from, caused by negligent acts,
errors, omissions, or mistakes in the performance of this Contract, but only to the extent caused by the
negligent acts or omissions of the Contractor, a subcontractor, any one directly or indirectly employed
by them, or anyone for whose acts they may be liable, regardless of whether or not such claim, damage,
loss, or expense is caused in part by a party indemnified hereunder.
The amount and type of insurance coverage requirements set forth herein will in no way be construed
as limiting the scope of the indemnity in this paragraph.
The scope of this indemnification does not extend to the sole negligence of County.
P. TECHNICAL ASSISTANCE
The Department shall provide reasonable technical assistance to Contractor to assist Contractor in
complying with State and federal laws, regulations, and accountability for diligent performance and
compliance with the terms of this Agreement and all applicable laws, regulations and standards.
However, this assistance shall not relieve Contractor of full liability, responsibility and accountability for
its actions and performance to comply with the terms of this Agreement.
Q. SINGLE AUDIT ACT REQUIREMENTS
Contractors in receipt of federal funds through the Department are subject to the federal audit
requirements of the Single Audit Act of 1984, as amended (Pub. L. No. 98-502) (codified at 31 U.S.C.
§§ 7501, et seq.). Contractor shall comply with OMB Circular A-133. Upon completion, such audits
shall be made available for public inspection. Audits shall be submitted within the twelve (12) months
following the close of the fiscal year. Contractor shall take corrective actions within six (6) months of
the date of receipt of the reports. The Department shall consider sanctions as described in OMB
Circular A-133 if Contractor does not comply with the audit requirements.
R. AUDIT DISALLOWANCES
1. Contractor shall, upon written notice thereof, reimburse the County for any payments made
under this Agreement that are disallowed by a federal, State, or County audit in the amount of
the disallowance, as well as all court costs and attorney’s fees the County spends to pursue legal
action relating to a disallowance. Court costs and attorney’s fees incurred shall be specifically
identified as applicable to the recovery of the disallowed costs in question.
2. If the County determines that a cost for which payment has been made is a disallowed cost,
the Department shall notify the Contractor in writing of the disallowance and the required
course of action, which shall be at the option of the Department to either adjust any future
claim submitted by Contractor by the amount of the disallowance or to require immediate
repayment of the disallowed amount by the Contractor issuing a check payable to the County.

Section I General Provisions Page 6
S. STAFF AND VOLUNTEER TRAINING
The Department may make available to Contractor the opportunity to participate in any applicable
training activities conducted by the Department.
T. CLEAN AIR ACT
If the total face value of this Agreement exceeds $100,000, Contractor shall comply with all regulations,
standards and orders issued pursuant to the Clean Air Act of 1970, as amended (42 U.S.C. §§ 7401, et
seq.), to the extent any are applicable by reason of performance under this Agreement.
U. LOBBYING
1. No federal appropriated funds have been paid or will be paid by or on behalf of Contractor to
any person for influencing or attempting to influence an officer or employee of any agency, a
member of Congress, an officer or employee of Congress, or an employee of a member of
Congress in connection with the awarding of any federal contract, the making of any federal
grant, the making of any federal loan, the entering into of any cooperative agreement, and the
extension, continuation, renewal, amendment, or modification of any federal contract, grant,
loan, or cooperative agreement.
2. If any funds, other than federal appropriated funds, have been paid or will be paid to any
person for influencing or attempting to influence an officer or employee of any agency, a
member of Congress, an officer or employee of Congress, or an employee of a member of
Congress in connection with any federal contract, grant, loan or cooperative agreement, the
Contractor shall complete and submit OMB Form-LLL, titled "Disclosure of Lobbying
Activities," in accordance with its instructions and 31 U.S.C. § 1352.
V. RELIGIOUS ACTIVITIES
Contractor warrants that none of its costs and none of the costs incurred by any of its Subcontractors
will include any expense for any religious activity.
W. POLITICAL ACTIVITY PROHIBITED
None of the funds, materials, property or services contributed by the County or Contractor under this
Agreement shall be used for any partisan political activity, or to further the election or defeat of any
candidate for public office.
X. COVENANT AGAINST CONTINGENT FEES
Contractor warrants that no person or entity has been employed or retained by it to solicit or secure
this Agreement upon an agreement or understanding for a commission, percentage, brokerage or
contingent fee. For breach or violation of this warranty, the County may immediately terminate this
Agreement without liability.
Y. SAFEGUARDING OF PARTICIPANT INFORMATION
The use or disclosure by Contractor of any information concerning an applicant for, or recipient of,
services under this Agreement is directly limited to the conduct of this Agreement. Contractor and its
agents shall safeguard the confidentiality of this information, just as Contractor would safeguard its own
confidential information. Contractor shall include a clause to this effect in all Subcontracts related to
this Agreement.
Z. RIGHTS IN DATA
The Parties shall have the use of data and reports resulting from this Agreement without cost or other
restriction, except as otherwise provided by law or applicable regulation. Each Party shall supply to the
other Party, upon request, any available information that is relevant to this Agreement and to the
performance hereunder.

Section I General Provisions Page 7
AA. COPYRIGHTS
If this Agreement results in a book or other written material, the author is free to copyright the work,
but the County reserves a royalty-free, nonexclusive, perpetual and irrevocable license to reproduce,
publish, and otherwise use and to authorize others to use, all copyrighted material and all material that
may be copyrighted as a result of this Agreement.
BB. PATENTS
Any discovery or invention arising out of, or developed in the course of, work under this Agreement
shall be promptly and fully reported to the Department for determination as to whether patent
protection on such invention or discovery shall be sought and how the rights in the invention or
discovery, including rights under any patent issued thereon, shall be disposed of and administered, in
order to protect the public interest.
CC. CONTRACT COMPLIANCE MONITORING
The Department shall monitor Contractor's compliance with, and performance under, the terms of this
Agreement. On-site visits for compliance monitoring may be made by the Department and/or its
grantor agencies at any time during Contractor's normal business hours, announced or unannounced.
During an on-site visit, Contractor shall make all of its records and accounts related to work performed
and services provided under this Agreement available to the Department for inspection and copying.
DD. CONTINGENCY RELATING TO OTHER CONTRACTS AND GRANTS
1. Contractor shall, during the term of this Agreement, immediately inform the Contract
Administrator in writing of the award of any other agreement or grant, including any other
agreement or grant awarded by the County, where the award may affect either the direct or
indirect costs being paid or reimbursed under this Agreement. Contractor’s failure to notify
the Department of any such agreement shall be a breach of this Agreement and the County
may immediately terminate this Agreement without liability.
2. The Contract Administrator may request, and Contractor shall provide within a reasonable
time, which shall not exceed ten (10) working days, a copy of all such other agreements or
grants, when, in the opinion of the Contract Administrator, the award of the agreement or
grant may affect the costs being paid or reimbursed under this Agreement.
3. If the Contract Administrator determines that the award to Contractor of such other
agreement or grant has affected the costs being paid or reimbursed under this Agreement, the
Contract Administrator shall prepare an amendment to this Agreement effecting a cost
adjustment. If the Contractor disputes the proposed cost adjustment, the dispute shall be
resolved pursuant to the "Disputes" section of this Agreement.
EE. MINIMUM WAGE REQUIREMENTS
Contractor warrants that it shall pay all its employees who are performing work or providing services
under this Agreement not less than the minimum wage specified under Section 206(a)(1) of the Fair
Labor Standards Act of 1938, as amended (29 U.S.C. §§ 201, et seq.).
FF. RECOGNITION OF DEPARTMENT SUPPORT
Contractor shall give recognition to the Department, the County, and the funding source for their
support when the Contractor publishes materials or releases public information that is paid for in whole
or in part with funds received by Contractor under this Agreement.

Section I General Provisions Page 8
GG. INSURANCE
Contractor, shall purchase and maintain the herein stipulated minimum insurance from a company or
companies duly licensed by the State of Arizona and possessing a current A.M. Best, Inc. rating of
B++6. In lieu of State of Arizona licensing, the stipulated insurance may be purchased from a
company or companies who are authorized to do business in the State of Arizona, provided that said
insurance companies meet the approval of County. The form of any insurance policies and forms
must be acceptable to County.
All insurance required herein shall be maintained in full force and effect until all work or service
required to be performed under the terms of the Contract is satisfactorily completed and formally
accepted. Failure to do so may, at the sole discretion of County, constitute a material breach of this
Contract.
Contractor’s insurance shall be primary insurance as respects County, and any insurance or self-
insurance maintained by County shall not contribute to it.
Any failure to comply with the claim reporting provisions of the insurance policies or any breach of
an insurance policy warranty shall not affect coverage afforded under the insurance policies to
protect County.
The insurance policies may provide coverage that contains deductibles or self-insured retentions.
Such deductible and/or self-insured retentions shall not be applicable with respect to the coverage
provided to County under such policies. Contractor shall be solely responsible for the deductible
and/or self-insured retention and County, at its option, may require Contractor to secure payment of
such deductibles or self-insured retentions by a surety bond or an irrevocable and unconditional
letter of credit.
County reserves the right to request and to receive, within 10 working days, certified copies of any or
all of the herein required insurance certificates. County shall not be obligated to review policies
and/or endorsements or to advise Contractor of any deficiencies in such policies and endorsements,
and such receipt shall not relieve Contractor from, or be deemed a waiver of County’s right to insist
on strict fulfillment of Contractor’s obligations under this Contract.
The insurance policies required by this Contract, except Workers’ Compensation, shall name County,
its agents, representatives, officers, directors, officials and employees as Additional Insured’s.
The policies required hereunder, except Workers’ Compensation, shall contain a waiver of transfer of
rights of recovery (subrogation) against County, its agents, representatives, officers, directors,
officials and employees for any claims arising out of Contractor’s work or service.
The Contractor's policies shall stipulate that the insurance afforded the Contractor shall be primary
insurance and that any insurance carried by the Department, its agents, officials, employees or the
State of Arizona shall be excess and not contributory insurance, as provided by A.R.S. § 41-621 (E).
Coverage provided by the Contractor shall not be limited to the liability assumed under the
indemnification provisions of this Contract.
Commercial General Liability:
Commercial General Liability insurance and, if necessary, Commercial Umbrella insurance with a
limit of not less than $2,000,000 for each occurrence, $2,000,000 Products/Completed Operations
Aggregate, and $4,000,000 General Aggregate Limit. The policy shall include coverage for premises
liability, bodily injury, broad form property damage, personal injury, products and completed
operations and blanket contractual coverage, and shall not contain any provisions which would serve

Section I General Provisions Page 9
to limit third party action over claims. There shall be no endorsement or modifications of the CGL
limiting the scope of coverage for liability arising from explosion, collapse, or underground property
damage.
Workers’ Compensation:
Workers’ Compensation insurance to cover obligations imposed by federal and state statutes having
jurisdiction of Contractor’s employees engaged in the performance of the work or services under this
Contract; and Employer’s Liability insurance of not less than $1,000,000 for each accident,
$1,000,000 disease for each employee, and $1,000,000 disease policy limit.
Contractor waives all rights against County and its agents, officers, directors and employees for
recovery of damages to the extent these damages are covered by the Workers’ Compensation and
Employer’s Liability or commercial umbrella liability insurance obtained by Contractor pursuant to
this Contract.
Sexual Molestation And Physical Abuse:
When services involve working with these groups of individuals, the insurance requirements in the
contract need to be revised to include coverage for "sexual molestation and physical abuse".
Coverage for this type of claim, or allegation, is excluded from standard general liability policies.
Therefore, contractors whose services include working with and/or caring for children/elderly and
disabled persons should have their policies specifically endorsed to include this coverage.
Commercial General Liability – Occurrence Form:
Policy shall include bodily injury, property damage and broad form contractual liability coverage.
The policy shall be endorsed to include coverage for physical/sexual abuse and molestation.
The policy shall be endorsed to include the following additional insured language: "(Maricopa
County), its subsidiary, parent, associated and/or affiliated entities, successors, or assigns, its elected
officials, trustees, employees, agents, and volunteers shall be named as additional insureds with
respect to liability arising out of the activities performed by, or on behalf of the Contractor".
Minimum Limits:
General Aggregate $4,000,000
Each Occurrence Limit $2,000,000
Sexual Abuse/Molestation $2,000,000
Certificates of Insurance:
Upon Contract execution, Contractor shall furnish the County with valid and complete certificates of
insurance, or formal endorsements as required by the Contract, issued by Contractor’s insurer(s), as
evidence that policies providing the required coverage, conditions and limits required by this
Contract are in full force and effect. Such certificates shall identify this contract number and title.
In the event any insurance policy (ies) required by this contract is (are) written on a “claims made”
basis, coverage shall extend for two years past completion and acceptance of Contractor’s work or
services and as evidenced by annual Certificates of Insurance.
If a policy does expire during the life of the Contract, a renewal certificate must be sent to County
fifteen (15) days prior to the expiration date.
Cancellation and Expiration Notice:
Insurance required herein shall not be permitted to expire, be canceled, or materially changed without
thirty (30) days prior written notice to the County.

Section I General Provisions Page 10
If the Contractor provides professional or semi-professional personal services under this agreement for
which malpractice or professional liability coverage is available, such as medical, psychiatric, or legal
services, Contractor shall carry minimum liability coverage of $2,000,000 each occurrence and provide
the Department with proof of coverage.
HH. GRIEVANCE PROCEDURE
Contractor shall establish a system through which applicants for and recipients of services may present
grievances and may take appeals about eligibility and other aspects of Contractor's work under this
Agreement. The grievance procedure shall include provisions for notifying the applicants for and
recipients of services of their eligibility or ineligibility for service and their right to appeal to the
Department if the grievance is not satisfied by Contractor.
II. NONDISCRIMINATION
Contractor, in connection with any service or other activity under this Agreement, shall not in any way
discriminate against any person on the grounds of race, color, religion, sex, national origin, age,
disability, political affiliation, or belief. Contractor shall include this clause in all of its Subcontracts
related to this Agreement.
JJ. EQUAL EMPLOYMENT OPPORTUNITY
Contractor shall not discriminate against any employee or applicant for employment because of race,
age, disability, color, religion, sex or national origin. Contractor shall take affirmative action to ensure
that applicants are employed and that employees are treated during employment without regard to their
race, age, disability, color, religion, sex or national origin. Such action shall include, but is not limited to,
the following: employment, upgrading, demotion or transfer, recruitment or recruitment advertising,
lay-off or termination, rates of pay or other forms of compensation, and selection for training, including
apprenticeship. Contractor shall, to the extent such provisions apply, comply with Title VI and VII of
the Civil Rights Act of 1964, as amended (42 U.S.C. §§ 2000a, et seq.); the Rehabilitation Act of 1973, as
amended (29 U.S.C. §§ 701, et seq.); the Age Discrimination in Employment Act of 1967, as amended
(29 U.S.C. §§ 621, et seq.); the Americans With Disabilities Act of 1990 (42 U.S.C. §§ 12101, et seq.); and
Arizona Executive Order 2009-09, which mandates that all persons shall have equal access to
employment opportunities.
KK. FINANCIAL MANAGEMENT
Contractor shall establish and maintain a separate, interest-bearing bank account for money provided
under this Agreement, or shall establish an accounting system that assures the safeguarding and
accountability of all money and assets provided under this Agreement. No part of the money deposited
in the bank account shall be commingled with other funds or money belonging to Contractor. All
interest earned on the account shall be disbursed in a manner specified by the County in accordance
with applicable State and federal regulations. Contractor shall provide a signed bank account agreement
authorizing the County to obtain information about the account. If an accounting system is used, it
shall be in accordance with generally accepted accounting principles.
LL. RETENTION OF RECORDS
1. This provision applies to all financial and programmatic records, supporting documents,
statistical records and other records of Contractor that relate to this Agreement.
2. Contractor shall retain all records related to this Agreement for six (6) years after final payment
or until after the resolution of any audit questions, which could be more than six (6) years,
whichever is longer. The Department, federal and State auditors, and any other persons duly
authorized by the Department shall have full access to and the right to examine, copy and
make use of any and all of the records.

Section I General Provisions Page 11
MM. ADEQUACY OF RECORDS
If Contractor’s books, records and other documents related to this Agreement are not sufficient to
support and document that allowable services were provided to eligible participants, Contractor shall
reimburse the County for the services not supported and documented.
NN. COMPETITIVE BID REQUIREMENTS
1. Equipment
If this Agreement is with other than a Public Agency, Contractor shall obtain all equipment to
be utilized under this Agreement and purchased with funds provided under this Agreement at
the lowest practical cost pursuant to the following competitive bidding system:
a. Procurements in excess of $300, but less than $1,000, require oral price quotations
from two (2) or more vendors. Contractor shall keep and maintain a record of the
vendors’ verbal quotations. Contractor’s award shall be made to the lowest bidder
meeting specification requirements concerning price, conformity to specifications, and
other purchasing factors.
b. Procurements exceeding an aggregate amount of $1,000 shall be approved by the
Contract Administrator. At least three (3) bidders shall be solicited to submit written
quotations. Contractor shall solicit written quotations by issuing a Request for
Quotation to at least three (3) vendors. The award shall be made to the lowest bidder
meeting specification requirements concerning price, conformity to specifications, and
other purchasing factors.
2. Supplies
If this Agreement is with other than a Public Agency, Contractor shall obtain all supplies to be
utilized under this Agreement and purchased with funds provided under this Agreement at the
lowest practical cost and pursuant to a system of written quotes whenever the price is expected
to be greater than $300, unless the Contractor obtains the Contract Administrator’s prior
written approval to purchase supplies by an alternate method.
3. Minority, Women and Small Business Enterprises
Contractor shall take affirmative steps to provide an opportunity for minorities, women, and
small businesses to compete in the procurement of equipment and supplies under this
Agreement.
4. If Contractor is a Public Agency, Contractor's own bidding procedures shall govern.
5. Funding source requirements relating to competitive bid procedures may supersede any or all
subparts of this clause and will be specified in the Special Provisions Section of this
Agreement.
OO. PROPERTY
Any property furnished or purchased pursuant to the terms of this Agreement shall be utilized,
maintained, repaired, and accounted for in accordance with instructions furnished by the Department,
and title to all such property shall revert to the County upon the expiration or termination of this
Agreement, unless the Contract Administrator determines otherwise. The costs to repair such property
are the responsibility of Contractor within the limits budgeted herein. Repair costs beyond the
budgeted amount shall be approved by the Contract Administrator.
PP. IMMIGRATION REFORM AND CONTROL COMPLIANCE

Section I General Provisions Page 12
Contractor understands and acknowledges that the Immigration Reform and Control Act of 1986 (Pub.
L. No.99-603) (“IRCA”) applies to this Agreement. Contractor shall comply with the IRCA in
performing under this Agreement and shall grant the County access to inspect its personnel records to
verify such compliance.
QQ. DRUG FREE WORKPLACE ACT
Contractor shall comply with the Drug-Free Workplace Act of 1988 (41 U.S.C. §§ 701, et seq.), which
requires that contractors and grantees of federal funds must certify that they will provide drug-free
workplaces. This certification is a precondition to receiving a grant or entering into this Agreement.
RR. GOVERNOR’S EXECUTIVE ORDER NO. 88-26
Contractor shall use the Arizona Taxonomy of Human Services for reporting and contracting purposes.
SS. EMPLOYMENT DISCLAIMER
This Agreement is not intended to constitute, create, give rise to, or otherwise recognize a joint venture
agreement, partnership, or other business association or organization of any kind between the Parties,
and the rights and obligations of the Parties shall be only those expressly set forth in this Agreement.
The Parties agree that no individual performing under this Agreement on behalf of Contractor may be
considered a County agent, employee, or representative and that no rights of County civil service,
County retirement, or County personnel rules shall accrue to or apply to any such individual.
Contractor shall have total responsibility for all salaries, wages, bonuses, retirement, withholdings,
workers’ compensation, occupational disease compensation, unemployment compensation, other
employee benefits, and all taxes and premiums appurtenant thereto concerning such individuals and
Contractor shall indemnify, defend and hold harmless the County with respect thereto.
TT. CERTIFICATION REGARDING DEBARMENT, SUSPENSION INELIGIBILITY AND
VOLUNTARY EXCLUSION
The undersigned, by signing this Agreement, represents that he/she has the authority to bind
Contractor to the terms of this Certification. Contractor, as the primary participant in accordance with
45 C.F.R. Part 76, certifies to the best of its knowledge and belief that it and its principals:
1. Are not presently debarred, suspended, proposed for debarment, declared ineligible, or
voluntarily excluded from covered transactions by any federal department or agency;
2. Have not within a 3-year period preceding the Start Date of this Agreement, been convicted of
or had a civil judgment rendered against them for (1) the commission of fraud or a criminal
offense in connection with obtaining, attempting to obtain, or performing a public (federal,
State, or local) transaction or contract under a public transaction; (2) the violation of any
federal or State antitrust statutes or (3) the commission of embezzlement, theft, forgery,
bribery, falsification or destruction of records, making false statements, or receiving stolen
property;
3. Are not presently indicted or otherwise criminally or civilly charged by a governmental entity
(federal, State, or local) with the commission of any of the offenses enumerated in
subparagraph 2 above;
4. Have not, within a three-year period preceding this Start Date of this Agreement, had one or
more public transactions (federal, State, or local) terminated for cause or default;
5. Shall immediately notify the Department if, at any time during the term of this Agreement, it is
debarred, suspended, declared ineligible, or voluntarily excluded from participation. The

Section I General Provisions Page 13
Department may pursue available remedies in the event of such occurrence, including
immediate termination of this Agreement without liability; and
6. Shall not enter into a subcontract or sub-recipient agreement with any person or organization
that is debarred, suspended, declared ineligible, or voluntarily excluded from participation. The
Department may pursue available remedies in the event of such occurrence, including
immediate termination of this Agreement without liability.
Contractor shall include, without modification, the language of this Certification, in all agreements with
all sub-recipients and other subcontractors; in all lower tier covered transactions, and in all solicitations
for lower tier covered transactions in accordance with 45 C.F.R. Part 76.
If Contractor is not able to provide this Certification, an explanation as to why shall be immediately
provided to the Department, Attention: Department Director at the address set forth on the Cover
Page of this Agreement.
UU. VERIFICATION REGARDING COMPLIANCE WITH ARIZONA REVISED STATUTES
§ 23-214 AND FEDERAL IMMIGRATION LAWS AND REGULATIONS
By entering into this Agreement, Contractor represents and warrants that it is in compliance with the
Immigration and Nationality Act (8 U.S.C. §§ 1101, et seq.) and all other federal and State immigration
laws and regulations related to the immigration status of its employees. Contractor shall obtain
statements from its Subcontractors certifying such compliance and shall furnish the statements to the
Department upon request. These representations and warranties shall remain in effect throughout the
term of this Agreement. Contractor and its Subcontractors shall also maintain Employment Eligibility
Verification forms (I-9), as required by the U.S. Department of Labor’s Immigration Reform and
Control Act of 1986 (Pub. L. No. 99-603), for all employees performing work under this Agreement. I-
9 forms are available for download at USCIS.GOV.
Contractor warrants that it is in compliance with A.R.S. § 41-4401 (e-verify requirements) and further
represents:
1. That Contractor and its Subcontractors, if any, warrant their compliance with all federal
immigration laws and regulations that relate to their employees and their compliance with
A.R.S. § 23-214;
2. That breach of the warranty under subparagraph 1 above shall be deemed a material breach of
this Agreement and the County may immediately terminate this Agreement without liability;
and
2. That the County and any contracting government entity retains the legal right to inspect the
papers and employment records of any Contractor or Subcontractor employee who works
under this Agreement to ensure that the Contractor and its Subcontractor are complying with
the warranty provided under subsection 1 above, and that Contractor agrees to make all papers
and employment records of said employee(s) available to the County during normal working
hours in order to facilitate such an inspection.
VV. CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO
INFORM EMPLOYEES OF WHISTLERBLOWER RIGHTS AS APPLICABLE FOR
FEDERALLY FUNDED PROGRAMS
1. The Parties agree that this Contract and employees working on this Contract will be subject
to the whistleblower rights and remedies in the pilot program on contractor employee

Section I General Provisions Page 14
whistleblower protections established at 41 U.S.C. § 4712 by section 828 of the National
Defense Authorization Act for Fiscal Year 2013 (Pub. L. 112–239) and section 3.908 of the
Federal Acquisition Regulation;
2. Contractor shall inform its employees in writing, in the predominant language of the
workforce, of employee whistleblower rights and protections under 41 U.S.C. § 4712, as
described in section 3.908 of the Federal Acquisition Regulation. Documentation of such
employee notification must be kept on file by Contractor and copies provided to County
upon request; and
3. Contractor shall insert the substance of this clause, including this paragraph (3), in all
subcontracts over the simplified acquisition threshold ($150,000 as of September 2013).

SECTION II
SPECIAL PROVISIONS
Maricopa County
Human Services

Section II Special Provisions Page 1
A. DEFINITIONS
1. As used throughout this Section, the following terms shall have the following meanings:
a. Emergency shelter means any facility, whose primary purpose is to provide
temporary or transitional shelter for the homeless in general, or for specific
populations of the homeless.
b. Homeless person means an individual or family that lacks a fixed, regular and
adequate nighttime residence; or an individual or family that has a primary
nighttime residence that is:
i. A supervised publicly or privately operated shelter designed to provide
temporary living accommodations (including welfare hotels, congregate shelter,
and transitional housing for persons with mental illness);
ii. An institution that provides a temporary residence for individuals intended to
be institutionalized;
iii. A public or private place not designed for, or ordinarily used as, a regular
sleeping accommodation for human beings;
The term does not include any individual imprisoned or otherwise detained
pursuant to an Act of Congress, a State Law, County or City regulations and laws,
etc.
c. Benchmarks mean checkpoints or milestones of the Contractor’s progress during a
specific performance goal.
d. Operations means service necessary to perform shelter operations including rent,
security systems, fuel, equipment, insurance, utilities, furnishings, and supplies for
shelter clients.
e. Shelter services means services that may include shelter facility operations and
supported by ancillary services.
f. Unit of service means bed per night per person.
g. Materials/supplies means office supplies such as pencils, papers and forms, but
not data processing supplies.
h. Personnel means all staff members, in whole, or in part, who are directly involved
in and who are paid to provide services under this Contract.
i. MCHSD means Maricopa County Human Services Department.
j. CDD means MCHSD’s Community Development Division.
B. STANDARDS
Contractor shall perform the work and provide the services as identified in Section III, the Work
Statement, and shall immediately notify the Contract Administrator whenever the Contractor is
unable to, or anticipates an inability to, perform any of the work or provide any of the services
required by the terms of this Agreement.
C. CHANGES ORIGINATED BY THE DEPARTMENT
Payment Adjustments: If changes do not result in an increase or reduction of the total contract
budget amount and result in more than a 10% change in a payment category, changes will take place

Section II Special Provisions Page 2
with budget change orders to be executed, approved and signed by both the MCHSD Director and
Contractor agency director.
Changes that result in an increase or decrease in the total contract budget will require a formal
contract amendment pursuant to Section D of the General Provisions.
Any dispute or disagreement resulting from written change orders shall constitute a dispute within the
meaning of the dispute clause of the contract General Provisions and shall be adjusted accordingly.
The MCHSD Director may, at any time, make changes by written order to the general scope of this
contract in any or all of the following areas and methods:
1. Work statement activities reflecting changes in County or Department regulation, policies and
requirements.
2. Administrative requirements such as reporting format quality and/or quantity.
D. COMPLIANCE WITH LAWS, RULES & REGULATIONS
Contractor shall comply with all applicable laws, rules, and regulations, without limitation, to those
designated within this Agreement.
E. AUDIT REQUIREMENTS
In accordance with A.R.S. § 11-624, the Contractor shall, at its own expense, file with the Human
Services Department, either:
1. Audited financial statements prepared in accordance with federal single audit requirements
or,
2. Financial statements prepared in accordance with generally accepted accounting principles
audited by an independent certified public accountant.
F. FINGERPRINTING
The provisions of A.R.S. § 46-141 (as may be amended) are hereby incorporated in their entirety as
provisions of this contract. For reference, these provisions include, but are not limited to, the
following:
1. Contractor and any subcontractor staff (pre-approved by the County) who are required or
allowed to provide services directly to juveniles or vulnerable adults shall possess a
fingerprint clearance card that meets Level One requirements as described in ARS 41-
1758.07, OR, if awaiting receipt of their clearance card, shall provide services under direct
visual supervision and oversight of an employee who possess a level one fingerprint
clearance card until they are issued a valid fingerprint clearance card that meets the Level
One requirements. Contractor and subcontractor staff includes current employees, whether
paid or not, who transfer into a direct service position, volunteers, and new employees
whether paid or not.
2. The Contractor shall assume the costs of fingerprint checks and may charge these costs to its
fingerprinted personnel. The Department may allow all or part of the costs of fingerprint
checks to be included as an allowable cost in a contract.
3. Except as provided in A.R.S. § 46-141, this contract may be cancelled or terminated
immediately if a person employed by the Contractor and who has contact with juveniles

Section II Special Provisions Page 3
certifies pursuant to the provisions of A.R.S. § 46-141 (as may be amended) that the person
is awaiting trial or has been convicted of any of the offenses listed therein in this State, or of
acts committed in another state that would be offenses in this State, or if the person does
not possess or is denied issuance of a valid fingerprint clearance card.
4. Personnel who are employed by any Contractor whether paid or not, and who are required
or allowed to provide services directly to juveniles shall certify on forms provided by the
Arizona Department of Economic Security and notarized whether they are awaiting trial on
or have ever been convicted of any of the offenses described in A.R.S. § 46-141 (as may be
amended).
5. Personnel who are employed by any Contractor, whether paid or not, and who are required
or allowed to provide services directly to juveniles shall certify on forms provided by the
Arizona Department of Economic Security and notarized whether they have ever committed
any act of sexual abuse of a child, including sexual exploitation and commercial sexual
exploitation, or any act of child abuse.
6. Upon request the Contractor shall make available valid fingerprint clearance cards to
MCHSD CDD.
G. CONTRACTOR CHANGES
The Contractor is required to notify the MCHSD Director, in writing, within fifteen (15) calendar
days, of any changes in the following:
 Agency executive staff funded with this contract
 Agency authorized signatory
 Agency address, phone, fax or email addresses
 Person to whom Agreement notices should be sent
 Any changes in insurance providers
H. DEPARTMENT DETERMINATIONS
The County reserves the right to increase or decrease contractor’s budget or scope of work based on
over, under or non-performance resulting from program overview and monitoring by MCHSD staff.
I. ALLOCATION OF FUNDING
Should additional funds become available during the term of the contract period, the Department
reserves the right to allocate these funds and proportionate services in this Agreement. Allocations
may be adjusted based on documented client need, census determinations, or over, under or non-
performance by the Contractor.
J. COMPUTER SOFTWARE POLICY
The contractor shall comply with Federal copyright laws applicable to software licenses. In addition, all
policies and agreements between the Department and the Contractor related to contract equipment,
software, internet accessible database system, and access shall be implemented and monitored.
Annually, contractors will be required to submit an inventory of all county provided hardware and
software to the MCHSD Community Development Division Assistant Director.
K. COOPERATION IN TRAINING, PLANNING, NEEDS ASSESSMENT, OUTCOME
MEASUREMENT INITIATIVES
The Contractor will be required to cooperate in needs assessments, training required by MCHSD and
planning and outcome measurement initiatives.

Section II Special Provisions Page 4
L. REPORTING REQUIREMENTS
Unless otherwise provided in this Agreement, reporting shall adhere to the following schedule:
Contractor shall be required to affect qualitative as well as quantitative performance outcome
measures with respect to its target populations on a quarterly basis. Such reports are due on the 15th
day of the month following the close of the quarter (i.e. April 15th for Jan-Mar quarter). The
Contractor shall submit programmatic and financial reports to the Department in the form set forth
in this Agreement. Failure to submit timely, accurate and complete reports by the designated day may
result, at the option of the Department, in retention or forfeiture of payment.
Contractor shall submit to the Department all final program and fiscal reports no later than the
designated date to be determined by the Department, following the termination or expiration of this
Agreement. Failure to submit final program and fiscal reports within the designated time period may
result, at the option of the Department, in forfeiture of final payment.
M. BACKGROUND CHECKS FOR EMPLOYMENT THROUGH CENTRAL REGISTRY
If providing direct services to children or vulnerable adults, the following shall apply:
1. The Contractor must comply with the provisions of A.R.S. § 8-804 (as may be amended) and
are hereby incorporated in its entirety as provisions of this Contract.
2. Contractor shall submit information upon request to MCHSD CDD prior to employing or
allowing any person to volunteer who provides such direct services under this Agreement.
MCHSD will request ADES to conduct Central Registry Background Checks on behalf of
the Contractor. The results must indicate that the person has no disqualifying acts that
would prohibit him/her from providing services to clients. If the Central Registry
background check specifies any disqualifying act and the person does not have a Central
Registry exception, the person shall be prohibited from providing direct services to clients.
3. The information contained in the Central Registry will be used as a factor to determine
qualifications for positions that provide direct service to juveniles or vulnerable adults as
follows:
a. Any agency, their employees or volunteers who apply for a contract with
MCHSD; or
b. All employees/volunteers of the Contractor; or
c. A subcontractor of the Contractor and any subcontractor employees or
volunteers; or
d. Prospective employees/volunteer of the Contractor or its subcontractor
before being employed or volunteering.
4. The Contractor shall ensure all requirements of this Section are met in order to:
a. Protect Clients
b. Avoid Agreement cancellation or termination for cause by the County.
c. Include any salary/employee-related expenses on the monthly Financial
Claim Form pertaining to any people included in clause General
Requirements set forth in Section I, General Provisions, General
Requirements, Paragraph C (4) and (5). .
5. Before being employed or volunteering in a position that provides direct services to
children or vulnerable adults under this Agreement, persons shall certify on forms provided
by ADES whether an allegation of abuse or neglect was made against them and was
substantiated.

Section II Special Provisions Page 5
6. A person who is disqualified because of a Central Registry Background Check may apply to
the Board of Fingerprinting for a Central Registry exception pursuant to A.R.S. § 41-619.57.
A person who is granted a Central Registry exception pursuant to A.R.S. § 41-619.57 is not
entitled to a contract, employment, licensure, certification or other benefit because the
person has been granted a Central Registry exception.
7. Results from ADES of the Central Registry background checks shall be submitted to the
Contractor within five (5) days of receipt by MCHSD/CDD.
8. The Contractor shall maintain the Central Registry Background Check results in a
confidential file for six (6) years after termination of the Contract, or resolution of any audit
issues, whichever is longer. This requirement is pursuant to the Retention of Records
section under this Contract.
N. CODE OF CONDUCT
The Contractor shall avoid any action that might create or result in the appearance of:
1. Inappropriate use or divulging of information gathered or discovered pursuant to the
performance of its duties under this Agreement.
2. Acted on behalf of the County without appropriate authorization.
3. Provided favorable or unfavorable treatment to anyone.
4. Made a decision on behalf of the County that exceeded its authority, could result in
partiality, or have a political consequence for the County.
5. Misrepresent or otherwise impeded the efficiency, authority, actions, policies, or adversely
affect the confidence of the public or integrity of the Department.
6. Loss of impartiality when advising the Department.
O. CONTRACT TERM AND OPTION TO EXTEND
1. The term of this Agreement shall commence upon July 1, 2015, and shall remain in effect
until June 30, 2016.
2. The County may, at its option and with the agreement of the Contractor, renew the term of
this Agreement for five additional one (1)- year terms, (or at the County’s sole discretion,
extend the Agreement on a month-to-month basis for a maximum of six (6) months after
expiration). The County shall notify the Contractor in writing of its intent to extend the
contract term at least thirty (30) calendar days prior to the expiration of the original contract
term, or any additional terms thereafter.
P. PAYMENT RECOUPMENT
The Contractor shall reimburse the Department upon demand or the Department may deduct from
future payments the following:
1. Any amounts received by the Contractor from the Department for contract services which
have been inaccurately reported or are found to be unsubstantiated.
2. Any amounts paid by the Contractor to a subcontractor not authorized in writing by the
Department.

Section II Special Provisions Page 6
3. Any amount or benefit paid directly or indirectly to an individual or organization not in
accordance with the Substantial Interest terms and conditions refer to section General
Requirement’s set forth in Section I, General Provisions, General Requirements, Paragraph
C (4) and (5).
4. Any amounts paid by the Department for which the Contractor’s books, records, and other
documents are not sufficient to clearly substantiate that those amounts were used by the
Contractor to perform contract services.
5. Any amounts received by the Contractor from the Department which are identified as a
financial audit exception.
6. Any amounts paid or reimbursed in excess of the contract or service reimbursement ceiling.
7. Any payments made for services rendered before the contract begin date or after the
contract termination date.

SECTION III
WORK STATEMENT AND COMPENSATION
Maricopa County
Human Services

Section III Work Statement and Compensation Page 1
A. SCOPE OF WORK
CONTRACTOR shall comply with the following service requirements
1. Emergency Shelter Services – Central Arizona Shelter Services (“CASS”) Facility
a. Located at 230 S. 12th Avenue Phoenix AZ 85007
b. Provide shelter services for homeless persons or families for 365 days
in Maricopa County, regardless of origin or residence.
c. CASS shall remain open seven (7) days per week, twenty-four (24) hours per day,
including all holidays
d. Operate the CASS shelter, with other public and private funds
e. Comply with applicable state and local zoning, fire, environmental, health and safety
standards and regulations.
f. Ensure that facility is safe, secure, clean, in good repair, and has proper ventilation
and heating/cooling systems.
g. Maintain a fire safety plan that includes at least the following elements:
 Posted evacuation plan for all clients and staff
 Individualized evacuation plan for clients/staff with disabilities
 Fire drills, conducted at least quarterly
 Fire extinguishing and detection systems that conform to local building and fire
codes
h. Ensure that appropriate training/access to first aid equipment and supplies are
available in case of a medical emergency.
i. Provide access to a telephone and post emergency telephone numbers
conspicuously near the telephone.
2. Operations
a. Maintain a daily census of residents in the facility using the Homeless Management
Information System (“HMIS”) database collection system.
b. Maintain a log of any client whose funds or valuables are safeguarded.
c. Post and/or distribute to residents and maintain documentation of the following
documents in the appropriate language:
 Rules of the program including conditions for termination from services
 Residents’ rights and responsibilities including grievance rights
 Notice of availability of reasonable accommodation for individuals with
disabilities, including the name of the ADA Coordinator designated to assist
clients with disabilities
d. Agree to share mutual client level records with the County including HMIS data
records through the HMIS system and according to approved Continuum of Care
(“CoC”) Data Sharing agreements. Aggregate data is to be shared at the request of
the County.
3. Administration
a. Contractor shall be responsible for hiring, managing, training, and terminating staff
as necessary, in accordance with Contractor’s established policy and procedures.
b. As a member of the Human Services Campus, participate in clean-up activities on
campus and in the business area surrounding the campus on a daily basis. Report
any issues or concerns to the County in a timely manner.
c. Partner with other service providers to ensure that a diverse array of services and
activities are available to clients.

Section III Work Statement and Compensation Page 2
d. Report any incidents that may involve a liability issue or may leave the County open
for public scrutiny by telephone to County Community Development staff as soon
as possible following occurrence/notification.
4. Security and Safety at Facility
a. Maintain adequate staff to provide for the supervision and wellbeing of clients at all
times.
b. Ensure sleeping areas and operational procedures comply with applicable
Occupational Safety and Health Administration (“OSHA”) Standards, specifically
Section 1910.
c. Develop and maintain an emergency evacuation plan and assure that staff is able to
implement same. Plan shall be posted in a conspicuous location in both the single
and family sections of the shelter.
5. Program Requirements
a. Provide secure storage space for confidential documents relating to clients and
personnel.
b. Maintain a policy manual that includes; the program mission and goals, population
served, case management procedures, non-discrimination policy, fingerprinting
procedure, confidentiality statement, Department of Child Safety policy, rules and
procedures and client termination policies.
c. In alignment with the HEARTH Act goal of a 20-day average length of stay for
exiters, develop an approach to address a reduction of the facility length of stay to
20 days on average by 6/30/20 with a minimum reduction of 10% annually. This
approach will be reviewed mid-year for further development into a plan.
d. Demonstrate engagement in a rule reduction strategy in alignment with the
Continuum’s Standards of Excellence “Clients cannot be required to be clean and
sober, have completed treatment, be employed (or at a prescribed income level), or
be med-compliant to enter shelter.”
e. Actively participate in a minimum of 75% of CoC Committee meetings and
demonstrate focus on alignment efforts with the Continuum’s Standards of
Excellence.
f. Evaluate CoC approved initiatives for implementation with the expectation that
shelter practices are in alignment. Prior approval is required by the County for
exceptions.
g. Participate in annual Point in Time Street Count.
h. 100% Participation in the regional Coordinated Access system.
 Accept referrals/client entries through the Coordinated Access System currently
coordinated through the Welcome Center at the Human Services Campus.
After-hour clients will be referred to the Welcome Center within 72 hours of
shelter intake. In alignment with CASS policy clients who do not connect with
the Welcome Center within that timeframe will not be served.
 Participate in Housing Eligibility Assessment and Referral Tool (“HEART”)
collaborative meetings and actively participate in the development of singles
protocols
i. Attempt diversion strategy on 100% of clients.
6. Case Records
a. Establish and maintain homeless certification within 72 hours of entry
b. Maintain documents that reflect development of a case management plan with input
from the client within 7 days of acceptance into the program.

Section III Work Statement and Compensation Page 3
7. Data Entry
a. Daily Data Entry – Contractor shall enter client information into Homeless
Management Information Systems (“HMIS”) on the first night a client utilizes
service. Bed night usage will be updated for each client nightly. All other
information must be entered by 10:00 a.m. the morning after the night of service.
8. Staff Training
a. Contractor case management staff shall be required to attend annual HMIS training
and provide documentation annually.
b. Contractor case management staff shall be required to attend SPDAT training.
9. Reporting Requirements
a. All reporting is to be done through the use of the local HMIS and other program
data systems. Data quality is to comply with CoC, HMIS and HUD standards.
Contractor will utilize the CoC Standards of Excellence in the development and
operation of emergency shelter services as described in the Administration section
of this agreement.
10. Performance Outcome Indicators
Contractor shall be required to affect qualitative as well as quantitative performance outcome
measures with respect to its target populations on a quarterly basis. Such reports are due on
the 15th day of the month following the close of the quarter (i.e. April 15th for Jan-Mar
quarter). These measures include:
a. 85% Data Quality on Exit Destination in HMIS
b. #/% of clients who are disabled
c. # of average and length of stay (days) in emergency shelter
d. Mean/median/mode length of stay report for those exiting shelter and report for
those staying.
e. #/% of clients who move to positive permanent housing situations.
f. # of unduplicated clients served.
g. 100% of clients have been engaged with the Maricopa County Regional Coordinated
Access System within 72 hours of shelter entry.
h. Diversion is attempted on 100% of clients.
i. 100% of clients eligible for a VI SPDAT have been assessed within 14 days (HMIS
Rept.).
j. 85% of clients scoring a 10+ on the VI Service Prioritization Decision Tool
(“SPDAT’) will be referred to or given a full SPDAT assessment and engaged in an
appropriate housing plan within 14 days (evaluated through monitoring).
k. Demonstrate a 10% reduction in recidivism annually until a recidivism rate of <5%
is achieved.
l. Demonstrate a 5% increase in positive housing outcomes for the total population
annually until a 60% positive housing outcome is achieved (measured by % of
positive housing outcomes to the total shelter population).
11. Program Reports
a. Contractor’s monthly invoice for reimbursement is due on the 15th day following
the end of the month being reported (i.e. February 15th for January report) and will
include:
b. Contract Payment Request (invoice)
 HMIS Demographic Report
 Exits to positive permanent housing for the total population

Section III Work Statement and Compensation Page 4
c. Contractor will provide any other report as requested by the County including
aggregate or client level data, through the HMIS System and according to approved
CoC Data Sharing agreements. Such reporting shall be for the purposes of
improving access to service. MCHSD reserves the right to add, remove or revise
reporting requirements at its discretion.
12. American with Disabilities Act
a. Provide equal access to programs and services for individuals with disabilities in
compliance with the Americans with Disabilities Act. Contractor shall provide
reasonable accommodation for clients in the following categories: visual
impairments, hearing impairments, mobility impairments and/or mental
impairments.
B. BUDGET
Activity Duration Amount
CASS Facility Shelter Operating Costs for 12 months $450,000
C. REIMBURSEMENTS
Monthly Payments shall be made to the contractor upon receipt of the following documentation:
a. CASS Shelter: Expenses for the CASS shelter operating costs may be reimbursed at
a monthly amount not to exceed $37,500 for 12 months
b. Documentation Required – Due by the 15th calendar day of the following month
c. The Contractor shall submit a monthly Payment Request using the attached
Financial Claim Form to MCHSD/CDD before payment(s) can be made by the
County as provided for under this Agreement. A template Claim form is attached
as (Attachment A)
d. Sufficient backup shall also be attached to the Claim, such as a General Ledger or
detailed Expenditure Report, with the included charges circled or highlighted.
e. Submit all reports to: Maricopa County Human Services Department, Community
Development Division Attn: Assistant Director, 234 N. Central Avenue, Suite 3000,
Phoenix, AZ 85004. At the County’s discretion, reports may be emailed by the
Contractor upon receipt of specific County contact information.

SECTION IV
ATTACHMENTS
Maricopa County
Human Services

Section IV Attachment A Page 1
Maricopa County Human Services Department
Community Development Division
Shelter Payment Request Form FY 2016
Subcontractor: Central Arizona Shelter Services Month & Year
Address: 230 S. 12th Ave. Contract #
City/State/Zip: Phoenix, AZ 85007 Contract Start Date July 1, 2015
Contact Person: Vinita Johnson Contract End Date June 30, 2016
Phone Number: 602-256-6945 x1003 Date Submitted
Fax Number:
E-mail Address: vjohnson@cassaz.org
B. Amount
D. New Total
Line Item Expenditures for A.Contract Budget Requested YTD C. Amount of this E. New Balance in
Requested YTD
CASS Amount (from D. previous Request Budget (A-D)
(B+C)
claim)
CASS Shelter Operations
(12 mths) $450,000.00 0.00 0.00 0.00 450,000.00
Total $450,000.00 $0.00 $0.00 $0.00 $450,000.00
Signature certifies that all activities performed with contracted funds have been carried out in accordance with the contract to the best of the
signer's knowledge.
Authorized Signature Title Date
Payment Requirements: An authorized signature is required. After signature, please SCAN AND EMAIL this form. An incomplete or incorrect
payment request will be returned for correction and may delay payment.
This Claim must be received by Maricopa County Human Services Department by the 15th day of each month. Completed forms should be
emailed with supporting documentation to Amy Jacobson at jacobsona@mail.maricopa.gov.
Supporting documentation MUST be submitted with this claim. Acceptable documentation is a General Ledger or Trial Balance page with the
pertinent charges circled.
MCHSD/CD USE ONLY
Contract Administrator Date
Assistant Director - Community Development Date
Senior Grants Accountant Date