14103-CONTRACT.DOC

SERIAL 14103-S
SERIAL 14103-S AVAYA ENTERPRISE COMMUNICATIONS SYSTEM
SUSTAINMENT
DATE OF LAST REVISION: January 21, 2015 CONTRACT END DATE: December 31, 2017
CONTRACT PERIOD THROUGH DECEMBER 31, 2017
TO: All Departments
FROM: Office of Procurement Services
SUBJECT: Contract for AVAYA ENTERPRISE COMMUNICATIONS SYSTEM
SUSTAINMENT
Attached to this letter is published an effective purchasing contract for products and/or services to be supplied to
Maricopa County activities as awarded by Maricopa County on January 21, 2015 (Eff. 01/01/15).
All purchases of products and/or services listed on the attached pages of this letter are to be obtained from the
vendor holding the contract. Individuals are responsible to the vendor for purchases made outside of contracts.
The contract period is indicated above.
Wes Baysinger, Chief Procurement Officer
Office of Procurement Services
BW/mm
Attach
Copy to: Office of Procurement Services
Amie Bristol, MCSO
Shelly Bunn, MCSO
(Please remove Serial 08039-S from your contract notebooks)

SERIAL 14103-S
AVAYA ENTERPRISE COMMUNICATIONS SYSTEM SUSTAINMENT
1.0 INTENT:
The contractor shall furnish all necessary services, qualified personnel, tools/equipment, transportation, and
facilities, not otherwise provided by the Maricopa County Sheriff’s Office (MCSO) and
Telecommunications Technology Division (TTD), to successfully maintain the operation and performance
levels of the MCSO owned Avaya Enterprise Communications Systems (ECS) comprising of several
telephone service switching nodes, an Interactive Voice Response (IVR) capability hosted on two Avaya IR
server platforms as well as a large Avaya Aura Messaging (AM ) voice messaging system. Further,
there are several critical Avaya adjunct systems integrated with the Avaya ECS and together these systems
provide quality landline voice telecommunications service and access for the MCSO into the public
switched network. The purpose of this bid is to obtain a maintenance support contract for the existing large
and critical Avaya ECS and adjunct systems for continuous telecommunications service to support the
MCSO law enforcement and detention operations 24 hours a day, 7 days a week.
A successful transition from the current Avaya maintenance contract ending on December 31, 2014 to a
contractor awarded this contract beginning on January 1, 2015 is critical. Therefore, it is imperative that the
awarded contractor participate in an intense orientation period as well as a series of joint workshops in the
first forty (40) days of the contract following award to define the MCSO TTD processes and to plot a
common roadmap to achieve all of the contract required performance objectives. An inventory by the
contractor will be accomplished of all the deployed Avaya ECS and Avaya adjunct systems. The
contractor’s designated project manager (PM) will need to begin on-site operations to provide input and
other contributions in mutually defining and agreeing to the processes to fully achieve the defined levels of
telecommunications system maintenance support for MCSO for the term of the contract.
Other governmental entities under agreement with the County may have access to services provided
hereunder (see also Sections 2.17 and 2.18, below).
The County reserves the right to add additional contractors, at the County’s sole discretion, in cases where
the currently listed contractors are of an insufficient number or skill-set to satisfy the County’s needs or to
ensure adequate competition on any project or task order work. County also reserves the right to revise the
requirements prior to contract award.
Windstream has read and understands.
2.0 SCOPE OF SERVICES:
2.1 CURRENT AVAYA ENTERPRISE COMMUNICATIONS SYSTEM:
2.1.1 Avaya ECS:
S8710s- running CM 3.1.2 version software on three fully redundant switches, and two
running software version CM 6.3.1, Session Manger 6.3, and System Manager 6.3,
supporting MCSO voice applications.
Windstream has read and understands.
2.1.2 Call Accounting System* (CAS) Metropolis Office Watch Ultra Green version
2014.05.05:
Metropolis brand call accounting system where each and every call’s call detail, to
include each and every station to station call on the ECS, is captured and logged. Also
inbound and outbound long distance calls will similarly have call records captured and
logged.
Windstream has read and understands.
2.1.3 Avaya Aura Messaging (AM) Avaya version 6.3:
Supporting MCSO voice processing applications including: voicemail locally and
remotely (off site) for station users; voicemail locally and remotely (off site) for non-

SERIAL 14103-S
station users, primarily deputies performing patrol duties.
Windstream has read and understands.
2.1.4 Call Management System and Voice Announcement over LAN (VAL) Boards:
Call Management system software operates at two S8710 sites providing call center
functionality to the MCSO TTD Avaya ECS with 200 licenses on hand for MCSO users.
It also uses an Avaya brand recording capability that exists at the main node and at four
major nodes to assure a very high availability of announcements and to provide great
flexibility in creating and changing announcements during special events.
E911 System: Redsky* brand E911 software, version 3.0. This Redsky capability allows
Avaya ECS landline users when they dial 911 or 9911 to provide the PSAP through
Century Link a precise street address so that emergency response assets are sent to the
location where help is needed.
Windstream has read and understands.
2.1.5 Extreme XOS Network* version 12.3.3.6: Extreme Network: MCSO TTD has installed,
operates and maintains a five node dedicated wide area network to support MCSO office
wide Avaya ECS voice operations. All five S8710 nodes, remotes and collocated with the
Avaya IR enabled IVR capability at the MCSO Data Center.
Installed hardware includes:
5 Extreme X450a – 24x
20 Extreme X450e – 48p
Windstream has read and understands.
2.1.6 Interactive Response (IR) version AIR 1.2.1.085:
2.1.6.1 Currently, two Avaya IR platforms running UNIX are combined with several
servers operating Microsoft software supporting the fusion and use of text to
speech (TTS)* software from Nuance, specifically using Speechify 3 software.
Current applications may be modified by the successful contractor over the term
of the new contract when requested by MCSO TTD. Also, Interactive Voice
Response (IVR) applications may also be built over the contract term. A planned
IR replacement during the contract term may be contemplated.
2.1.6.1.1Sheriff Inmate Management System (SIMS) is an inmate information
system provided to allow friends, family, attorneys, and others to
automatically retrieve information on inmates in the MCSO jails.
Windstream has read and understands.
2.1.7 Avaya Administrative Software/Hardware: Avaya ECS and Avaya Adjunct system
administration is enabled by the use of management software for all the deployed
connected systems that comprise the telephony infrastructure including the Avaya ECS
components and the Avaya adjunct systems. Administrative PCs: MCSO TTD uses one
desktop and two laptops from the 550 W. Jackson, 2nd floor, Phoenix, AZ, location to
administer the Avaya ECS and Avaya Adjunct System.
Windstream has read and understands.
2.1.8 Polycom Video Conference MGC 50 Software version 6
There are currently six units located at five MCSO sites in Phoenix that are equipped and
operating video conferencing over IP and ISDN enabled Polycom units. Also, a MGC 50
video conference bridge is tied to each Polycom unit to enable a video conference at
multiple locations.
Windstream has read and understands.

SERIAL 14103-S
2.1.9 Avaya Spectel version 30302ai and system software version UnixWare 7.1.1:
Audio Conferencing: One bridge is operating at Madison Street Jail supporting scheduled
audio conferences for MCSO subscribers on a scheduled basis.
Windstream has read and understands.
2.1.10 G700 S8300 Local Survivable Processor (LSP) and G350 S8300 LSP Remotes: MCSO
TTD has installed 16 remotes throughout the Sheriff’s Office equipped with local
Survivable Processor Capabilities. The G700 sites each serve 50 or more users’ with
digital telephone service and have 2 T1 circuits that link a G700 remote location into the
MCSO Avaya ECS. The G350 sites each serve fewer than 50 users with digital telephone
service and have one T1 circuit that link a G700 remote location into the MCSO Avaya
ECS.
Windstream has read and understands.
2.1.11 Exchange Server*: MCSO has deployed and used an Exchange server to receive and
retransmit alarms to MCSO TTD system maintainer email accounts and to their cell
phone with text capabilities.
Windstream has read and understands.
2.1.12 Uninterrupted Power Supply (UPS): Each Avaya ECS node except the MCSO Data
Center has installed an Avaya/PowerWare brand UPS battery backup system to keep key
Avaya ECS elements working in the event of a commercial power interruption.
Windstream has read and understands. Please see response 2.4.3
2.1.13 Expansion Port Networks (EPN): One current S8710 CM site, Towers jail, located within
the Durango complex has two EPN systems connected to it. One is located at the Estrella
Jail and the second EPN serves subscribers within and near the Enforcement Support
Building. These two building are located to the Towers Jail and within the Durango
Complex. It is contemplated that these two 10 year old EPN systems will be replaced
with Avaya G650 Media Gateways during the term of the contract.
Windstream has read and understands.
2.1.14 Network Accessible Storage* (NAS) allows for backup of critical data and applications.
One site is at the MCSO Data Center and the other site is located at Lower Buckeye Jail.
All systems software and data updates shall be backed up routinely by the contractor. The
interval of backups must be coordinated with and approved by MCSO TTD.
*Avaya adjunct system
Windstream has read and understands.
2.2 HARDWARE SUPPORT AND UPGRADES:
2.2.1 EQUIPMENT SET TYPES:
The contractor shall create a Manufactured Discontinued (MD) plan for all the types of
phones currently in use by MCSO. The Contractor shall list all phones that are
Manufactured Discontinued (MD) and no longer supported by Avaya.
The contractor shall insure that the current MCSO inventory of Avaya/Lucent digital
phones / ancillary devices shall be functionally supported by the contractor on the MCSO
TTD Avaya ECS.
The current set support types include: 2420, 6408D+, 6416D+, 6424D+, 8410B, 8410D,
8434D, 4620SWIP, 4630BIP, 9640IP, SIP 96XX , XM22, XM24 and EU24.

SERIAL 14103-S
Windstream has read and understands.
Please note, the following products will be supporting in a best effort fashion for the
following systems: IVR, Spectel, Witness, older UPS, and Polycom video conferencing.
When these systems are upgraded we can include manufacturer support to provide full
coverage.
2.2.2 PREVENTIVE/ROUTINE MAINTENANCE:
2.2.2.1 Contractor shall provide continuous and necessary preventive/routine
maintenance to the Avaya ECS and the Avaya adjunct systems owned by MCSO
TTD as required by the OEM.
Windstream will work within the guidelines of the Manufacturer(s) and will
perform a Quarterly PM visit to make sure all components are in working
order.
2.2.2.2 Contractor shall maintain the system such that the OEM standards for reliability,
including those that are higher because of redundancies installed in key
components are met or exceeded.
Windstream will install service effecting Patches to the components based on
the Manufacturer recommendations
Windstream has read and understands.
2.2.2.3 Contractor shall maintain the existing voice messaging system to allow for the
transmission of messages at any time even when minor upgrades or trouble
restoral actions are being accomplished by the contractor.
Windstream has read and understands.
2.2.2.4 Contractor shall maintain all switching, transmission, and ancillary services, in
operation and in a good state of repair, consistent with specifications as
furnished by the OEM, in order to meet the availability, reliability, and
performance requirements, as specified in this contract. The contractor shall
collect, evaluate and maintain system data, plan and implement approved system
upgrades, and establish the criteria, parameters, processes, and procedures
required to provide quality services.
Windstream has read and understands.
2.2.2.5 Contractor shall provide continuous and necessary patch management, shall
review each PCN from Avaya and the contractor shall recommend, after study,
to MCSO TTD what patches should be applied to the Avaya ECS and the Avaya
adjunct systems to optimize operations and minimize risk.
Windstream will install service effecting Patches to the components based on
the Manufacturer recommendations
2.2.2.5.1Firmware shall be kept current by the contactor.
Windstream has read and will comply.
2.2.2.5.2Reboots shall be performed by the contractor for the components of
the Avaya ECS and Avaya Adjuncts.
Windstream has read and will comply. Windstream’s Maintenance &
Service Plans provide customers preventative maintenance, contract
labor rates, guaranteed response times and options for monitoring.
Additionally, many plans include labor on any repair issues that may
arise through the course of the maintenance term.

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Windstream shall perform Preventative Maintenance actions on an
annual basis. The on-site technician will be responsible for
completing a Preventative Maintenance Checklist and the results of
the checklist will be kept on file for review. The purpose of the
Preventative Maintenance measures is to ensure the PBX is in proper
working order, to surface any potential problems that need to be
rectified and Windstream will incorporate the manufacturer’s
recommendations. The Service Descriptions for Avaya Support
Advantage Essential Co-Delivery and Preferred Co-Delivery Support
services version 1.9 (November 15, 2012) is included by reference.
2.2.3 WIRING STANDARDS:
All cable and wire installed by the contractor shall be in accordance with the MCSO TTD
current wiring standard. All standards shall be in accordance with Building Industry
Consulting Service International (BICSI) requirements. All cable and wire installed by
the contractor shall be in accordance with National Electrical Code, the National Fire
Protection Association and all local regulations governing such installations (e.g. Plenum
Rated cable wire in air plenum return ceilings).
The contractor shall also be responsible for adhering to building specific guidelines
concerning the installation of wiring in dropped ceilings.
Windstream will comply
BICSI certification is highly valued in our industry, and most of our field technicians
are BICSI trained, with a goal of 100% trained. This certification requires ongoing
education and a higher standard of knowledge and technical expertise. Our high
percentage of BICSI trained professionals has allowed us to become a BICSI Prestige
Platinum Contractor, one of a few in the United States.
2.2.4 EXISTING WIRING:
Windstream, being the incumbent is fully aware of the wiring environment at MCSO
and complies with all the below.
2.2.4.1 MCSO TTD-owned wire within buildings shall be available for reuse, provided
that such reuse does not disrupt service to any user.
Windstream has read and understands.
2.2.4.2 The contractor shall be solely responsible for locating and identifying, testing
and maintaining any wiring to be reused, when the MCSO TTD has specified
the terminating IDF and station-side points.
Windstream has read and understands.
2.2.4.3 Wiring to be reused shall meet the same standards as new wiring.
Windstream has read and understands.
2.2.4.4 The contractor shall not be responsible for locating and identifying wire
for reuse, in locations where the MCSO TTD has assumed responsibility for its
own wiring facilities.
Windstream has read and understands.
2.2.4.5 As cross connects are disabled, the contractor shall be responsible to remove
all dead jumpers/cross-connects at the Main Distribution Frame (MDF) and
Intermediate Distribution Frames (IDF), and to restore all terminals to original
standard wiring specifications including identification of pairs and MDF station
blocks.

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Windstream has read and understands.
2.2.4.6 MCSO TTD owned cable and wire between buildings shall be available for
reuse provided that such reuse does not disrupt service to any user. The
contractor shall be solely responsible for locating, identifying, testing and
maintaining any cable and wire to be reused. Reused outside cable shall meet
the same standards as new cable.
Windstream has read and understands.
2.2.4.7 Title to contractor-purchased outside (inter-building) wiring installed for the
exclusive use of the MCSO TTD under this contract shall vest to the MCSO
TTD.
Windstream has read and understands.
2.2.5 NEW/REPLACEMENT EQUIPMENT:
2.2.5.1 EQUIVALENTS ACCEPTABLE:
Unless MCSO TTD otherwise certifies as an approved equivalent, all customer
premises equipment shall be new. Where proprietary equipment hardware
specifications are used, the proprietary characteristics are used only to denote
the quality and operational standard for the brand, make, or manufacturer. They
are used to set forth and convey to prospective Responders the general style,
operation, type, character, and quality of equipment desired.
Approval may require MCSO TTD to see and test an example of a requested
equivalent.
Windstream complies. Windstream will work with the appropriate parties
within the county to verify the equipment that is being replaced and the
replacement equipment type.
2.2.5.2 EQUIPMENT ACCEPTABILITY:
Where repair functions require replacement of equipment and software, only
new models which will be available on the date the response to the repair
request is submitted will be considered acceptable.
Windstream complies. Windstream will work with the appropriate parties
within the county to verify the equipment that is being replaced and the
replacement equipment type.
2.3 SOFTWARE SUPPORT AND UPGRADES:
MCSO TTD subscribes to a concept of keeping software up to date to minimize outages and cause
the least amount of disruption to MCSO customers.
2.3.1 MCSO TTD WITNESSING:
MCSO TTD shall have the right to witness all tests. Contractor shall notify the MCSO
TTD at least five (5) working days prior to the starting of all factory, subsystem, and
system level testing. The MCSO TTD shall have the right to request all test reports and to
conduct a review of all testing.
Windstream has read and complies.
2.3.2 UPGRADE PROTECTION PLAN:
The contractor shall include a subscription for Upgrade Protection Plan for

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Communication Manager for all MCSO TTD sites having CM in the installed Avaya
ECS. This plan shall exist in the base term of the contract and in all optional extensions
exercised by MCSO.
Windstream will include The Manufacturer Upgrade Protection Plan where available.
2.3.3 UPGRADE NOTIFICATION PLAN:
The contractor shall, through the normal course of maintaining the Avaya ECS and
Avaya adjunct systems and associated equipment, provide recommendations for OEM
system and software upgrades. The contractor shall furnish full documentation of all
changes and/or modifications to the system provided to meet the MCSO requirements. In
the case of new software level releases, the MCSO TTD may elect to accept the later
versions of the software. Any reprogramming of additional equipment required to
accommodate such later version will be at MCSO TTD expense. The existing software
shall be maintained to conform to and perform in accordance with the OEM functional
descriptions and data requirements. The contractor shall furnish the most current version
of user manuals and publications for all system and software upgrades provided under
this contract.
For any software upgrade the contractor will define a specific written action plan that will
include the following:
2.3.3.1 Preconditions to be met prior to the installation
2.3.3.2 Explanations of outages, if any, with length predicted
2.3.3.3 Resources required including material, technicians and time
2.3.3.4 Descriptions of the steps or actions that must take place for the work to be done.
2.3.3.5 An owner of each step or action
2.3.3.6 A plan to revert to the prior condition before the upgrade or new installation if
the installation goes askew at a decision point, if necessary.
Windstream complies with all listed.
2.3.4 MAINTENANCE (SOFTWARE RELEASE MANAGEMENT (SRM) OR
EQUIVALENT):
Support shall be included to sustain all Avaya ECS and Avaya adjunct systems software
and for complete maintenance support for all Avaya ECS and Avaya adjunct systems
hardware except for station equipment.
It is mandatory that the successful contractor manage and have their technicians apply all
patches and firmware updates and reboot all Avaya ECS and Avaya adjunct systems
equipment as recommended by the OEM.
Contractor shall immediately advise in writing MCSO TTD notice on the end of
manufacturing and on the end of service dates for any component item or software when
known for the MCSO owned Avaya ECS and Avaya adjunct systems.
Windstream has included pricing for a Customer Service Manager to meet this
requirement. Managing which patches are applicable and or service effecting needs
project management and careful planning. We have included pricing for Avaya’s SRM
management as an option for consideration and further discussion as the service is
very costly. Windstream will include the SRM package as an option on the Avaya
equipment/software and will apply all service Effecting Patches based on the
manufacturers recommendations.

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2.3.5 UPGRADES, EXPANSIONS AND NEW CAPABILITIES DEPLOYMENTS:
2.3.5.1 During the contract period MCSO will open and close facilities as well as
expand and shrink other facilities. In addition, staffing levels at current facilities
will fluctuate.
Maricopa County may terminate a service in accordance with the termination
for default provisions set forth herein.
2.3.5.2 The contractor shall provide a methodology, including project management, to
allow successful on-time and on-budget upgrades, expansions and new
capabilities deployments to the Avaya ECS and Avaya adjunct systems.
Windstream complies. We have met this requirement on every project we have
installed for MCSO.
2.3.5.3 Describe the professional service capabilities of your firm to accomplish
upgrades, expansions and new functionality deployments.
Windstream ISG Implementation comprises professional Project Managers
with PMI PMP accreditation, certified software specialists, certified network
and integration engineers, certified software associates, certified contact
center specialists, and certified systems engineers some of whom are field
technicians. These teams are Windstream full-time employees and are have
extensive experience in delivering highly complex solutions based on Avaya
technology.
2.3.5.4 Describe prior engagements for large law enforcement customers where your
firm has successfully acted as the integrator to accomplish significant upgrades,
expansions and new functionality deployments in a complex Avaya centric
environment.
Windstream, including the original Quagga teams, has worked extensively
with MCSO to complete a variety of deployments, upgrades and integration
projects related to their Avaya systems and infrastructure over the course of
the last 5 years.
Sheriff's Department (MCSO) projects
Sheriff's Department - Extreme Network
QTY 5 - X450A-24x LAN Switches
QTY 20 - X450E-48P Core Switches
Sheriff's Department - RedSky E911
Upgrade to RedSKy E911 Manager V6
MCSO PO # 14410040125
Sheriff's Department - Metropolis Upgrade
Migrate from OW Enterprise to OfficeWatch XT
Sheriff's Department (MCSO) Head Quarters
Windstream supported Avaya with all aspects of this project.
Attended all weekly project meeting in support of MCSO.
Made all project required changes to the following systems:

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Madison Street Jail
District 7
SID
4Th Ave Jail
District 1
Disrict 4
JID/Roeser
Aviation
Medical Center
Antehm
Lower Buckeye Jail (LBJ)
Data Center
District 2
District 3
Range
Queen Creek
West Court Building (WCB)
Training Center
Towers Jail
Enforcement Support
Estrella Jail
HQ building (LBJ ESS)
Sheriff's Department - Lower Buckeye Jail (LBJ) – CM upgrade to R6.x
Upgrade of an existing CM5.1.2 S8730 with MM3.1 to CM6 DL360 and AAM
6.x. There is (1) ESS Site and (6) Remote LSP Sites requiring server changes.
Sheriff's Department - Well Fargo Building
Sheriff's Department move “out” from the Wells Fargo Building
Windstream will closely coordinate with the Sherriff’s office to insure all work
to be done during business hours.
Sheriff's Department - Madison Street Jail
Sheriff's Department move “out” from the Madison Street Jail Building
Windstream will closely coordinate with the Sherriff’s office to insure all work
to be done during business hours.
Sheriff's Department - Hospital Annex
Installation of a G700 System off the 4th Ave Jail system.
QTY 15 Telephones, 1-MM711, 2-MM712, Extreme Data Switch
Sheriff's Department - HIDTA (SID)
Installation of QTY 1 - MM712, Cables and Patches Panels to support Re-
Termination
Sheriff's Department – “Anthem Office”
Installation of a G700 System off the 4th Ave Jail system.
QTY 15 Telephones, 1-MM711, 2-MM712, Extreme Data Switch
2.3.6 TIME SYNCHRONIZATION:
The contractor shall keep all Avaya ECS and Avaya adjunct systems on precise time as

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provided by a designated MCSO time server.
Windstream has read and will comply.
2.4 CUSTOMER SUPPORT:
2.4.1 CUSTOMER SERVICE CENTER:
The contractor shall provide a single, toll free, Customer Service Center as well as
secured web access for maintenance requests (trouble reports) 24 hours per day, seven
days a week for MCSO TTD staff. The contractor shall guarantee that sufficient
contractor staff and equipment are available and functioning to accommodate
uninterrupted receipt of maintenance requests.
The Maricopa County shall have the use of a Windstream provided Toll Free
Telephone Number to report service issues to the National Service Center. The Toll
Free Number will be routed to the appropriate team member for The Maricopa County
to initiate the process of resolving service related issues. Each ticket created for The
Maricopa County shall be reviewed by the assigned Client Service Manager to ensure
that the service issue is handled properly and will also act as the first point of
escalation. This number may also be utilized for opening new MAC tickets, or any
other inquiries. MCSO will have access to a web portal to view history and status of
closed and open tickets. MCSO may also send an email with a trouble report.
2.4.2 FEATURES AND REQUIREMENTS:
The contractor shall maintain all applicable software and hardware required to support all
features, services, and capabilities, for the Avaya ECS, Avaya IR, Avaya AM and Avaya
adjunct systems which are allowed by the current system configuration and are contained
in the original equipment manufacturer (OEM) standards and practices. The contractor
shall support all features that are supported by Avaya for any new products that are
introduced into any system, and do not violate any existing warranties and guarantees.
The contractor shall maintain Avaya ECS hardware/software and Avaya adjunct systems
hardware/software to ensure that all hardware, software, ancillary devices and activated
features and services are performing in accordance with OEM standards and also in
accordance with the performance objectives identified by the contractor in their Quality
Maintenance Support Plan.
Windstream has read and will comply.
2.4.3 UNINTERRUPTED POWER SUPPLY (UPS):
The contractor shall install network connections to all UPS SNMP ports to capture
information to provide data input and to e-Notify applications hosted at MCSO TTD to
monitor and manage all the PowerWare brand UPS deployed equipment supporting the
Avaya ECS operation.
Also, in the first sixty (60) days of this contract the contractor shall establish
PowerWare temperature and humidity sensors at each Avaya ECS site and integrate the
reporting of these temperature and humidity readings into the newly installed e-
Notify management system.
Windstream will provide support on the POWERWARE UPS once a Site survey has
been completed to review and test the existing equipment. If the survey shows that
items are needed to be replaced, Windstream will work with the county to complete the
work as agreed by the parties. Once completed, Windstream will provide a support
agreement starting from the time the survey and/or the replacement is completed.
Windstream is responsible for the support and maintenance of the UPS equipment
under the current contract and will continue to provide the support and maintenance
under the new contract upon contract award including the transition period. At no

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time will the support and maintenance of the UPS equipment be discontinued
regardless of the expiration of the current contract.
2.4.4 AVAYA TIER 1, 2, 3, and 4:
The contractor shall provide on a continuous basis Tier 1, 2, 3, and 4 services. Non-
AVAYA responders shall contract with AVAYA directly for provision of these services
and will be considered the primary contact with Avaya for this contract. Contractor shall
provide proof at the time of award.
Windstream has read and will comply.
2.4.5 SPECIAL HANDLING / NOTIFICATION INSTRUCTIONS:
Within 60 days of the start of this contract the Contractor shall review and edit with
MCSO TTD representatives the special handling / notifications instructions at all
Tier 1, 2, 3 and 4 help desks to optimize the support relationship of the contractor and
to ensure all outage / restoral and troubleshooting actions are as expedited, efficient and
effective as possible
Windstream has read and will comply.
2.4.6 WORK MANAGEMENT:
The contractor trouble ticket/management system is expected to be used to track MCSO
Avaya ECS and Avaya adjunct systems problems and their resolution actions. The
contractor shall provide a management support system and allow MCSO TTD staff to
access the system remotely throughout the contract. MCSO TTD data and trouble tickets
shall be archived for a minimum of one (1) year.
No trouble ticket initiated by MCSO shall be closed without concurrence of the closure
action by a MCSO TTD staff member.
Windstream has read and complies.
Windstream has built its reputation on delivering responsive service to customers. Our
24/7/365 contact center is staffed by our own Windstream employees who are dedicated
to resolving any issues and keeping your IT infrastructure operational. You can reach
our contact center by calling our toll free number at 866-404-4826 or by email at
wci.service.request@windstream.com. Requests for new user access can be made
through your project coordinator, or by submitting a Service Request through the
NOC.
2.4.7 ESCALATION:
The contractor shall provide 24 hours a day, 7 days a week a human point of contact at
Tier 1 for trouble reporting and resolution. Escalation to Tiers 2, 3 and 4 shall smoothly
occur if the trouble is not resolved.
Windstream has read and will comply.
When the service delivered by a subsystem of the MCSO owned Avaya brand
infrastructure fails, it must be restored, repaired or replaced in the most expeditious
manner possible. When a contractor’s time to restore an Avaya ECS and Avaya adjunct
system that is not operational is exceeded, it is expected that the contractor shall escalate
to the appropriate level of the contractor’s organization to obtain the resources, people or
parts so that the outage is ended or service is returned to normal.
It is mandatory for critical and major outages or service interruptions that the contractor

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accomplishes root cause and case closure investigations and provides MCSO TTD with
the results of those analyses within 15 business days at no cost to MCSO.
Windstream has read and will comply.
2.4.8 OUTAGES AND SERVICE INTERRUPTIONS:
Outages and service interruptions are defined as follows:
Critical Outage/Service Interruptions: The interruption of telephone service at any entire
site or at any jail site for 50% of the subscribers in any inmate area at any jail that lasts
more than 30 minutes, or when there is loss of functionality of any IVR application.
Diagnostics begin as soon as possible and contractor personnel shall be on site in 1 hour.
Escalation to Tier 2 shall occur in two (2) hours, to Tier 3 in three (3) hours and Tier 4 in
four (4) hours.
Major Outage/Service Interruptions: The interruption of telephone service for 50% of the
users or more at an Avaya S8700 node or involving the outage of an Avaya
G350/450/700 S8300 remote site or when such a site is operating in the LSP mode.
Avaya Adjunct outages shall be major outages. Escalation to Tier 2 in two (2) hours, to
Tier three in (3) hours and Tier 4 in six (6) hours.
Minor Outage/Service Interruptions: Any other component failure of system/software or
any performance anomaly affecting sustained delivery of services. Communication via
email or telephone call within one hour is required.
There shall be no scheduled interruptions of service without prior consent of MCSO
TTD. A service interruption is defined as any discontinuance or impairment of service
and/or features assigned to a user or group of users.
Windstream has read and will comply.
2.4.9 JOURNAL FILE OF ACCESS
The contractor shall log all activities involving access into the MCSO TTD Avaya ECS
and Avaya adjunct systems during the term of this contract. The method should include:
time of day, date, person/activity connecting and length of connection into the MCSO
environment.
Windstream has read and will comply.
2.4.10 MEETINGS:
The contractor and MCSO TTD staff shall meet once a week. A monthly meeting shall
be held to review the previous month issues, trouble tickets, projects accomplished and
status of the contractor meeting the performance objectives. This will also form the basis
of a quarterly meeting that shall include an officer of the contractor attending.
Windstream has read and will comply as needed by MCSO.
2.4.11 DISASTER RECOVERY PLAN:
A disaster recovery plan shall be prepared by the contractor within thirty (30) days after
award of contract and developed in conjunction with the MCSO TTD for the entire
Avaya ECS and Avaya adjunct systems.
Windstream has read and will comply. This can be accomplished with the Client
Service Manager resource added to meet the SRM requirements. This person, with the
support and of the Account Team WIN Engineers and the customer, will create the
plan.

SERIAL 14103-S
2.4.12 EMERGENCY SERVICE PLAN:
An emergency service plan shall be prepared by the contractor within thirty (30) days
after award of contract and developed in conjunction with the MCSO TTD for the entire
Avaya ECS and Avaya adjunct systems.
Windstream has read and will comply. This can be accomplished with the Client
Service Manager resource added to meet the SRM requirements. This person, with the
support and of the Account Team WIN Engineers and the customer, will create the
plan.
2.4.13 EMERGENCY RESTORATION PLAN:
An emergency restoration plan shall be prepared by the contractor within thirty (30) days
after award of contract and developed in conjunction with the MCSO TTD for the entire
Avaya ECS and Avaya adjunct systems. The contractor shall create their Emergency
Restoration Plan to ensure continuation of service in the event of a complete or
catastrophic system failure. Upon receipt of the plan, MCSO TTD will review the plan
and either provide comments or accept the plan within fifteen calendar (15) days. The
Emergency Restoration Plan shall address the following:
2.4.13.1 Alternative service arrangements for the systems or any remotes, in the event
they become isolated due to equipment or facilities failure.
2.4.13.2 Loss of system access to the Local Exchange Carrier (LEC), Inter Exchange
carrier (IXC) or any component of the PSTN (Public Switched Telephone
Network).
2.4.13.3 Disruption of service to users and/or circuits or facilities designated as critical
by the MCSO TTD.
2.4.13.4 Loss of system software
2.4.13.5 Major or catastrophic hardware failure
2.4.13.6 Interruption of service due to physical damage to the facility or remote
locations.
2.4.13.7 Isolation of the systems or their components due to interoffice facility failures.
Emergency restoration shall be instituted upon the occurrence of any of the
following:
2.4.13.8 Catastrophic failure of the Avaya ECS or AM or IVR or Avaya adjunct
systems.
2.4.13.9 Catastrophic failure of single and/or multiple transmission facilities. Remote
locations becoming isolated due to equipment and/or facilities failure.
2.4.13.10 Loss of system access to the Local Exchange Network (LEN). The contractor
even if it not responsible for the failure of local access shall assist in restoring
full operations as soon as possible.
When emergency restoration is necessitated, MCSO shall receive priority of other local
entities for the restoration of its Avaya ECS and Avaya adjunct systems.
The contractor shall monitor the system 24 hours a day, 7 days per week, to identify
outages or situations requiring emergency maintenance and immediately commence
appropriate corrective action. The contractor shall notify the MCSO TTD staff
immediately upon implementation of an Emergency Service Restoration

SERIAL 14103-S
Windstream has read and will comply. This can be accomplished with the Client
Service Manager resource added to meet the SRM requirements. This person, with the
support and of the Account Team WIN Engineers and the customer, will create the
plan.
2.4.14 PERFORMANCE OBJECTIVES:
The contractor shall be expected to meet the required performance objectives detailed
herein for the Avaya ECS and Avaya adjunct systems.
Windstream has read and will comply.
2.4.15 CENTURY LINK T1 TESTING:
The Contractor shall test and document each Century Link carrier T1 attached to the
Avaya ECS configuration and provide a report to MCSO TTD monthly.
Windstream has read and will comply.
2.4.16 MAINTENANCE SUPPORT AND RESPONSE:
Within thirty (30) calendar days after award of contract the contractor shall create a
Maintenance Support Plan, which shall define and describe the contractor’s maintenance
support concept for preventive and routine maintenance. MCSO TTD staff shall be the
only individuals who may submit both preventative and routine maintenance requests to
the contractor. The request for maintenance, i.e., trouble report, shall specify whether
preventative or routine maintenance is required. The contractor shall also update this
plan annually or whenever changes occur that affect the contractor’s maintenance
policies or procedures.
The plan shall include details relating to: The contractor's maintenance support
policy/programs; the contractor’s maintenance organization and locations; escalation
procedures for extended outages including the name and cellular number of the
contractor’s senior management person and two alternates; availability of higher echelon
technical assistance; preventive maintenance programs, including equipment/circuits
requiring routine service, frequency of routine and circuit/equipment parameter
references; the location of available spare parts and the contractor’s provision procedures;
procedures and schedules for conducting OEM specified maintenance. The plan should
also include threshold limits for determining the necessity for maintenance and the
procedures to be implemented to insure that maintenance is conducted; and the quantity,
technical training, skill and experience levels of maintenance personnel.
Windstream has read and will comply.
2.4.17 Contractor shall establish real time method of communication alarms for supported
systems for the following type devices: cell phone, email, texting.
Windstream has read and will comply.
2.4.18 MAINTENANCE AVAILABILITY:
2.4.18.1 Maintenance for Critical System Problem/Major System Failures shall be
provided twenty-four (24) hours per day, seven (7) days per week with a
maximum response time of one (1) hour. Maintenance for major trouble issues
shall be provided twenty-four (24) hours per day, seven (7) days per week with a
maximum response time of two (2) hours. For maintenance on all categories of
problems, when a technician or Tier 2, Tier 3, or Tier 4 work has already begun
on a problem either remotely or on site during normal business hours. The
contractor shall use reasonable efforts to continue that work without interruption
and additional cost to the MCSO TTD using either the initial contractor or

SERIAL 14103-S
alternate technicians, until the problem is resolved.
MCSO Required Maintenance On-Site Response Times
Goal Metro Outside Metro
Greater than 1 hour driving time from
550 W. Jackson, Phoenix, AZ
Critical 1 hours 2 hours
Major 2 hours 3 hours
Minor 4 hours 8 hours
Windstream has read and will comply.
2.4.19 PENALTIES:
Penalties for Non-Performance, the following sets forth the specific service levels
required for performance measurement and the agreed penalties. The Contractor shall
make monthly reports to the County for all service levels and performance measures
during the previous thirty (30) days. The Contractor is required to implement and
monitor metrics associated with the service level and meet customer service performance
standards; specifically those that define service and response times. Unless otherwise
specified and agreed in writing between County and Contractor, the reporting period for
each of these areas will be thirty (30) days.
Penalties for Non-Performance: As the service levels stated below are critical to customer
satisfaction, non-performance to the service levels expected which are defined as certain
delays or failures to meet the standards set under this agreement, will result in specific
penalties for non-performance. The penalties for non-performance of the service levels
specified will constitute a services credit against a future invoice as described in section
2.13 of this document.
Response Requirement Metric
Definition: This measures the percentage of maintenance and repair service calls where
the response requirement matches the actual response times.
In accordance with the requirements of the applicable Service Agreement Supplement
and Response Requirements set forth herein, the requirements below will be monitored
and documented continuously by Contractor and reported to County in a format suitable
for mutual review every thirty (30) days in order to calculate and assess service level
achievement for the previous thirty (30) days:
1) Within one (1) hour for any Major Outage
Malfunction levels are defined as below:
a) Major – System failure resulting from the failure of twenty percent (20%) or
more of all stations and/or trunks or failure of the attendant console.
b) Minor – All other failures not defined as a Major failure.
2) Within the next business day, for Minor disruption or for disruptions defined as.
Minor incidents are to be reported to Contractor via Contractor’s standard ticket
submission processes.

SERIAL 14103-S
Method of Calculation:
Monthly Total number of responses, including incidents resolved by tools,
during the previous thirty (30) days where Response Requirements were met for
Response eligible products.
Requirements -------------Divided by --------------
Average = Total number of responses during the
Previous thirty (30) day period for eligible products.
Service Level: Meet 98% of requirements for eligible products
Penalty for Non-Performance: Percentage below 98% will be used to calculate the
penalty and is applied to the next invoice.
Penalties:
_______ Contractor met 97% - 97.99% Performance for the 30 day period = $1,000 credit
_______Contractor met 96% - 96.99% Performance for the 30 day period = $2,000 credit
Penalty for Non-Performance continued
Penalty rate will be capped at a "Not to Exceed" five percent (5%) of the annual maintenance fees
associated with the product covered under this contract.
Source of Data: Contractor trouble ticket system.
If there are any Contractor provided hardware and/or software failures of the Avaya Aura
Communication Manager which causes a Major service disruption greater than 60 minutes
accumulative within any given 12 month period; the service level penalties are as provided below
will apply. This penalty and measurement begins after the implementation is complete and the
system is certified and in production, and the system configuration meets the requirements for
99.99% availability and excludes Force Majeure events.
If the availability on an annual basis is 99.98 – 99% = $1,000 credit
If the availability on an annual basis is 98.99 – 98% = $2,000 credit
2.4.20 SYSTEM TEST PROCEDURES:
Where repair functions require the replacement of equipment and/or software, the
contractor shall provide a recommended system test procedure. The MCSO TTD may
modify this procedure. The contractor shall coordinate with the MCSO TTD to negotiate
a mutually agreeable time for system test. The contractor shall perform the test in the
presence of a MCSO TTD staff member(s) and any MCSO TTD consultants, if requested
by MCSO TTD. Any items failing the test shall be noted and corrected, and retested.
An in-service cutover shall be completed on the scheduled date only after either the
contractor has received notification from the MCSO TTD that the system has
successfully completed the system test procedures, or that sufficient test compliance has
been achieved and that it is in the interest of the MCSO TTD to proceed with cutover
with test compliance postponed to a stipulated date. However, system test shall be fully
and successfully completed before the performance period shall begin.
To the extent possible the majority of system tests shall be accomplished after hours
and/or on weekends.
Windstream has read and will comply.

SERIAL 14103-S
2.4.21 REMOTE ACCESS FOR MAINTENANCE AND SUPPORT:
MCSO TTD shall have login permission access to all maintenance procedures and system
operations procedures excluding those which either provides access to operating system
levels of software or which are not made available by the manufacturer for customer
access.
MCSO TTD may block access by contractor personnel and/or systems to Avaya ECS and
Avaya adjunct systems through login ID removal and or password/permissions changes.
The contractor shall notify MCSO TTD by telephone immediately in the event contractor
personnel and/or systems cannot access MCSO Avaya ECS and Avaya adjunct systems.
The contractor must follow the special handling notes for any access to a MCSO Avaya
ECS and Avaya adjunct system.
Windstream has read and will comply.
2.4.21.1 REMOTE ACCESS:
All systems covered under this contract require access from both local and
remote locations via either dedicated data terminals or dial-up modems for the
purpose of maintenance and administration of the Avaya ECS and Avaya
adjunct systems. The contractor shall ensure the continued ability of the MCSO
TTD to access the system remotely for the purpose of system administration.
Authorization for remote access to the system will only be granted by the
MCSO TTD staff. The MCSO TTD shall furnish the contractor with all
passwords, all levels, and telephone numbers to enable the contractor to
remotely access all systems under this contract. When the contractor changes
any system password, the contractor shall provide the MCSO TTD with all
passwords and access codes required during the life of the contract. Passwords
and/or access codes used for remote access will be changed immediately upon
the termination of any employment/contractual relationship of contractor
personnel having knowledge of those specific passwords or whenever the
contractor or the MCSO TTD deem such action is necessary.
Windstream has read and will comply.
2.4.21.2 REMOTE ALARMS:
The MCSO TTD has deployed at all Avaya ECS locations capabilities to
remotely monitor critical, major and minor alarm conditions on an automatic
call out basis. The contractor shall monitor and respond to alarm conditions 24
hours a day, 7 days a week including holidays. The contractor’s response to
critical alarms shall be equal to that of emergency maintenance; major alarm
conditions require urgent restore actions; minor alarms shall be treated as
routine trouble calls. Power loss to any Avaya ECS components and/or Avaya
adjunct systems shall be immediately reported and the contractor shall establish
a process to quickly receive these notifications.
Windstream has attached our Response SLA for review.
2.4.21.3 APPLICABLE STANDARDS AND REGULATIONS:
The contractor shall comply with all standards, codes, accepted industry
practices, and regulations as they pertain to switching systems, switching
peripheral devices, facilities, environment, protection, security, power, and
uninterruptible power systems that include electric batteries. These standards,
codes, accepted industry practices, and regulations shall be adhered to during the
life of this contract by the contractor and all subcontractors used. The contractor
shall be responsible for obtaining any and all permits required by local, state,

SERIAL 14103-S
and federal law; if required; at no additional cost to MCSO TTD.
Windstream has read and will comply.
2.4.21.4 CRAFT PERFORMANCE EXPECTATION:
The contractor shall insure that all walls, ceilings, and floors are returned to their
normal appearance after completion of any work under this contract. The
contractor shall remove and properly dispose of any debris created, and perform
any necessary cleanup of areas (including the switch room and wire closets)
affected by the contractor's actions in performance of this contract, at no
additional cost to the MCSO TTD.
The contractor shall keep equipment rooms, wire closets and all other contractor
assigned areas in a neat and clean state at all times.
Windstream has read and will comply.
2.4.21.5 MAINTENANCE COST CALCULATION:
The maintenance support price shall be calculated annually for years 1-3 as
provided in the attached pricing effective January 1, 2015. The price shall be
based on the requirements contained herein to successfully maintain the
operation and performance levels of the Avaya ECS and Avaya adjunct
systems. A list of the current Avaya ECS environment is detailed in Exhibit 1.
The contractor shall also provide a percentage discount off the manufacturer’s
list price for new equipment. The contractor shall provide a current equipment
price list annually to Office of Procurement Services (OPS). The equipment
price list shall be updated no more than once per year.
Windstream has read and will comply.
2.5 CONTRACTOR QUALIFICATIONS:
2.5.1 The contractor shall be a certified platinum partner with Avaya for a minimum of three
(3) years. A copy of the certification shall be provided in the bid.
2.5.1.1 The contractor shall provide a letter from each manufacturer involved
establishing that the contractor is an authorized dealer for the service and
maintenance of the equipment represented.
Windstream has read and will comply.
2.5.1.2 The contractor shall provide a list of the technicians who will be assigned to this
contract. It is recommended that one (1) of the technicians be an Avaya
Certified Expert (ACE). A copy of the certifications for each technician shall be
provided in the bid.
Windstream has read and understands. We currently do not have NOC
personnel who possess the ACE certification. Our most recent information
from Avaya is that the ACE certification is being changed in 2015, while we
cannot guarantee certification, we will evaluate when we know what is
required and determine the best course of action for supporting our
customers.
2.5.2 The contractor shall provide a letter in the bid for each sub-partner demonstrating that a
formal relationship is established to fulfill the terms of this contract. In addition, the
contractor shall establish that each sub-partner is an authorized dealer of the manufacturer

SERIAL 14103-S
for the service and maintenance of the equipment represented. The following is a list of
sub-partners under the current contract: Redsky, Altivon, Nuance, PowerWare,
Metropolis and Extreme networks.
Windstream has read and will comply. Letters are included for RedSky, Altivon,
Metropolis. We purchase Extreme through our distributor and support the product via
one of our partners, Dean Patel. The pricing for manufacturer and Dean Patel support
is included in the fixed bid.
2.6 INTEGRATION RESPONSIBILITY; GENERAL CONTRACTOR AND SUBCONTRACTOR:
The successful contractor shall be the single “integrator” of sub contractor’s actions providing
goods and services to MCSO TTD to support, sustain and expand the MCSO TTD Avaya ECS
and Avaya adjunct systems. The contractor shall have open Purchase Orders in existence with all
subcontractors for MCSO TTD project work throughout the term of this contractor.
Windstream has read and will comply.
2.7 USAGE REPORT:
The Contractor shall furnish the County a quarterly usage report delineating the acquisition
activity governed by the Contract. The format of the report shall be approved by the County and
shall disclose the quantity and dollar value of each contract item by individual unit.
Windstream has read and will comply.
2.8 ACCEPTANCE:
For new installations and upgrades, a performance period of thirty (30) continuous days after
going into service shall constitute a successful performance period. The performance period shall
not begin until customer monitored system testing has been fully and successfully completed.
A failure of the system within a thirty (30) day performance period shall cause a restart of the
time counter when the system is restored from the failure and retested and a new thirty (30) day
period of continuous service recommences. Invoicing may occur for the upgrade or new
installation after the successful conclusion of the performance period. If installation is delayed
due to action or inaction of MCSO, a reasonable billing start date will be negotiated
between the parties. MCSO will not withhold payment for installations or services
delayed by variables outside of the vendor’s control.
Windstream has read and will comply.
2.9 WARRANTY:
The minimum warranty period shall be twelve (12) months for both parts and labor. Warranty
repair and/or replacement shall be performed at no additional charge to the County. All warranty
periods shall begin upon acceptance by MCSO.
The contractor shall warrant to MCSO TTD that all materials furnished to the MCSO TTD in
response to the bid are of original workmanship and design, belonging to contractor/manufacturer,
or they are provided with all required licenses (such as Microsoft software, etc.) for the system.
Contractor shall not violate the copyrights of others, make use of any trade secrets tha t belong to
others, nor violate the patents of others.
The contractor shall guarantee from each product manufacturer that all project upgrades
equipment and related all new components added to the Avaya ECS and Avaya adjunct systems
under the contract shall be functionally compatible and available for reorder purposes for a
minimum of five (5) years.

SERIAL 14103-S
Windstream has read and will comply.
2.10 WAREHOUSE/DISTRIBUTION CENTER:
The Contractor shall have access to a local warehouse/distribution center(s) within the Phoenix,
Arizona metropolitan area capable of providing sufficient quantities of parts and equipment as
may be necessary to meet the County’s needs.
Windstream ISG maintains over 70 regionally deployed spare parts stocking locations
throughout the United States. The two main warehouses are located in St. Louis, MO and
Tulsa, OK. At these stocking locations, Windstream ISG maintains necessary key components to
support the quantity and complexity of systems supported in the area. Technicians also have
spare parts stocked and available to them. Windstream ISG services Fortune 1000 companies
with emergency parts exceedingly well. In fact over one third of Windstream ISG’s
maintenance customers have been clients for over 10 years.
Windstream has a FLASH Warehouse located in Phoenix.
A flash warehouse is a physical warehouse where we maintain maintenance spares. We have
them in every major market and try to pull replacement equipment from these warehouses
before paying to have them shipped from elsewhere.
Above and beyond for best possible customer service today Windstream maintains parts on
MCSO premises and maintains these parts.
2.11 FACTORY AUTHORIZED SERVICE AVAILABILITY:
The Contractor shall have and maintain a local authorized service facility within the Phoenix,
Arizona metropolitan area. The facility shall be capable of supplying and installing component
parts, troubleshooting, repairing and maintaining the material(s).
Windstream ISG maintains over 70 regionally deployed spare parts stocking locations
throughout the United States. The two main warehouses are located in St. Louis, MO and
Tulsa, OK. At these stocking locations, Windstream ISG maintains necessary key components to
support the quantity and complexity of systems supported in the area. Technicians also have
spare parts stocked and available to them. Windstream ISG services Fortune 1000 companies
with emergency parts exceedingly well. In fact over one third of Windstream ISG’s
maintenance customers have been clients for over 10 years.
Windstream has a FLASH Warehouse located in Phoenix.
Above and beyond for best possible customer service today Windstream maintains parts on
MCSO premises and maintains these parts.
Cost of parts and/or software repaired/maintained under this contract shall be part of the annual
maintenance service agreement price. The contract shall include replacement parts 24 hours a day,
7 days per week regardless of any maintenance pricing option selected by MCSO TTD.
Windstream has read and will comply.
2.12 SECURITY CLEARANCE:
The Maricopa County Sheriff’s Office (MCSO) does not allow a service contractor access into a
jail facility to perform any type of service unless a background check has been completed. The
MCSO Facilities Security Guidelines included by reference explains all the necessary
requirements of contractors performing work at such facilities. If it is anticipated that the
contractor has staff visiting the site on a consistent basis, these forms will be completed by
the person requesting facility access and the background check will be completed prior to
approving access.

SERIAL 14103-S
Once the form is filled out and submitted to MCSO, the Contractor shall be notified if approved. If
approved, a list of the approved names will be given to the jail facility where the work is to be
performed. Only those on the list will be granted access.
A pictured ID is required upon entry and must match the name on the approved access list.
2.13 INVOICES AND PAYMENTS:
2.13.1 The Contractor shall submit one (1) legible copy of their detailed invoice before
payment(s) can be made. At a minimum, the invoice must provide the following
information:
2.13.1.1 Company name, address and contact
2.13.1.2 County bill-to name and contact information
2.13.1.3 Contract Serial Number
2.13.1.4 County purchase order number
2.13.1.5 Invoice number and date
2.13.1.6 Payment terms
2.13.1.7 Date of service or delivery
2.13.1.8 Contract Item number(s)
2.13.1.9 Description of Purchase (product or services) with line item detail
2.13.1.10 Pricing per unit of purchase
2.13.1.11 Freight (if applicable)
2.13.1.12 Extended price
2.13.1.13 Arrival and completion time (if applicable)
2.13.1.14 Total Amount Due
Problems regarding billing or invoicing shall be directed to the using agency as
listed on the Purchase Order.
Windstream has read and will comply.
2.13.2 Invoices shall be sent to the following:
Maricopa County Sheriff’s Office
550 W. Jackson St., 4th Floor
Phoenix, AZ 85003
Attn: Financial Services Division
Windstream has read and will comply.
2.13.3 Payment shall be made to the Contractor by Accounts Payable through the Maricopa
County Vendor Express Payment Program. This is an Electronic Funds Transfer (EFT)
process. After Contract Award the Contractor shall complete the Vendor Registration
Form located on the County Department of Finance Vendor Registration Web Site
(http://www.maricopa.gov/Finance/Vendors.aspx).
Windstream has read and will comply.
2.13.4 EFT payments to the routing and account numbers designated by the Contractor will
include the details on the specific invoices that the payment covers. The Contractor is
required to discuss remittance delivery capabilities with their designated financial
institution for access to those details.
Windstream has read and will comply.

SERIAL 14103-S
2.14 TAX:
No tax shall be levied against labor. It is the responsibility of the Contractor to determine any and
all taxes and include the same in proposal price.
Windstream has read and will comply.
2.15 DELIVERY:
It shall be the Contractor’s responsibility to meet the proposed delivery requirements. Maricopa
County reserves the right to obtain services on the open market in the event the Contractor fails to
make delivery and any price differential will be charged against the Contractor.
Windstream takes exception to its liability for the cost of substitute service. Windstream will use
commercially reasonable efforts to meet any agreed-upon installation timeframes. However,
under no circumstances will Windstream agree to be liable for the cost of substitute service.
2.16 SHIPPING:
The Contractor shall be responsible to install and present for inspection all equipment, if
applicable, in a complete and ready-for-use condition with all components functioning, cleaned
and tested.
Delivery shall be F.O.B. Destination, Freight Prepaid. Expedited delivery will be an extra cost as
agreed by County.
Windstream has read and will comply.
2.17 STRATEGIC ALLIANCE for VOLUME EXPENDITURES ($AVE):
The County is a member of the $AVE cooperative purchasing group. $AVE includes the State of
Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified school districts.
Under the $AVE Cooperative Purchasing Agreement, and with the concurrence of the successful
Respondent under this solicitation, a member of $AVE may access a contract resulting from a
solicitation issued by the County. If you do not want to grant such access to a member of $AVE,
please state so in your proposal. In the absence of a statement to the contrary, the County will
assume that you do wish to grant access to any contract that may result from this Request for
Proposal.
Windstream is willing to agree to extend the provision of services under the resulting contract
between Windstream and Maricopa County to any other participant in $AVE cooperative
purchasing group. Each such public institution must commit to its own term and volume
commitment by way of signing a separate service agreement between Windstream and the
agency. The terms and conditions provided with the Windstream contract documents in this
RFP response, shall apply to such agency, and will be attached by way of an additional terms
schedule to said separate service agreement. Nothing contained in this response shall be
deemed to be a guarantee that Windstream can feasibly provide the service at such locations
proposed by a new agency or at the same prices provided herein. Determination of pricing and
feasibility for servicing such agencies shall be made on a case by case basis.
2.18 INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPA’s)
County currently holds ICPA’s with numerous governmental entities throughout the State of
Arizona. These agreements allow those entities, with the approval of the Contractor, to purchase
their requirements under the terms and conditions of the County Contract. Please indicate on
Attachment A, your acceptance or rejection regarding such participation of other governmental
entities. Your response will not be considered as an evaluation factor in awarding a contract.
Windstream is willing to agree to extend the provision of services under the resulting contract

SERIAL 14103-S
between Windstream and Maricopa County to any other participant in ICPA. Each such public
institution must commit to its own term and volume commitment by way of signing a separate
service agreement between Windstream and the agency. The terms and conditions provided
with the Windstream contract documents in this RFP response, shall apply to such agency, and
will be attached by way of an additional terms schedule to said separate service agreement.
Nothing contained in this response shall be deemed to be a guarantee that Windstream can
feasibly provide the service at such locations proposed by a new agency or at the same prices
provided herein. Determination of pricing and feasibility for servicing such agencies shall be
made on a case by case basis.
3.0 CONTRACTUAL TERMS & CONDITIONS:
3.1 CONTRACT TERM:
This Invitation for Bid is for awarding a firm, fixed price purchasing contract to cover a three (3)
year term.
3.2 OPTION TO RENEW:
The County may, at their option and with the approval of the Contractor, renew the term of this
Contract up to a maximum of three (3), one (1) year options, (or at the County’s sole discretion,
extend the contract on a month to month basis for a maximum of six (6) months after expiration).
The Contractor shall be notified in writing by the Office of Procurement Services of the County’s
intention to renew the contract term at least thirty (30) calendar days prior to the expiration of the
original contract term.
3.3 PRICE ADJUSTMENTS:
Any requests for reasonable price adjustments must be submitted sixty (60) days prior to the
Contract expiration date. Requests for adjustment in cost of labor and/or materials must be
supported by appropriate documentation. If County agrees to the adjusted price terms, County
shall issue written approval of the change. The reasonableness of the request will be determined
by comparing the request with the (Consumer Price Index) or by performing a market survey.
3.4 INDEMNIFICATION:
3.4.1 To the fullest extent permitted by law, Contractor shall defend, indemnify, and hold
harmless County, its agents, representatives, officers, directors, officials, and employees
from and against all third party claims, damages, losses and expenses, including, but not
limited to, attorney fees, court costs, expert witness fees, and the cost of appellate
proceedings, relating to, arising out of, or alleged to have resulted from the gross
negligence or willful misconduct relating to the performance of this Contract.
3.4.2 The amount and type of insurance coverage requirements set forth herein will in no way
be construed as limiting the scope of the indemnity in this paragraph.
3.4.3 The scope of this indemnification does not extend to the sole negligence of County.
3.5 INSURANCE:
3.5.1 Contractor, at Contractor’s own expense, shall purchase and maintain the herein
stipulated minimum insurance from a company or companies duly licensed by the State
of Arizona and possessing a current A.M. Best, Inc. rating of B++. In lieu of State of
Arizona licensing, the stipulated insurance may be purchased from a company or
companies, which are authorized to do business in the State of Arizona, provided that
said insurance companies meet the approval of County. The form of any insurance
policies and forms must be acceptable to County.
3.5.2 All insurance required herein shall be maintained in full force and effect until all work or
service required to be performed under the terms of the Contract is satisfactorily

SERIAL 14103-S
completed and formally accepted. Failure to do so may, at the sole discretion of County,
constitute a material breach of this Contract.
3.5.3 Contractor’s insurance shall be primary insurance as respects County, and any insurance
or self-insurance maintained by County shall not contribute to it.
3.5.4 Any failure to comply with the claim reporting provisions of the insurance policies or any
breach of an insurance policy warranty shall not affect the County’s right to coverage
afforded under the insurance policies.
3.5.5 The insurance policies may provide coverage that contains deductibles or self-insured
retentions. Such deductible and/or self-insured retentions shall not be applicable with
respect to the coverage provided to County under such policies. Contractor shall be
solely responsible for the deductible and/or self-insured retention and County, at its
option, may require Contractor to secure payment of such deductibles or self-insured
retentions by a surety bond or an irrevocable and unconditional letter of credit.
3.5.6 County reserves the right to request and to receive, within 10 working days, certified
copies of any or all of the herein required insurance certificates. County shall not be
obligated to review policies and/or endorsements or to advise Contractor of any
deficiencies in such policies and endorsements, and such receipt shall not relieve
Contractor from, or be deemed a waiver of County’s right to insist on strict fulfillment of
Contractor’s obligations under this Contract.
3.5.7 The insurance policies required by this Contract, except Workers’ Compensation shall
name County, its agents, representatives, officers, directors, officials and employees as
Additional Insureds.
3.5.8 The policies required hereunder, except Workers’ Compensation shall contain a waiver of
transfer of rights of recovery (subrogation) against County, its agents, representatives,
officers, directors, officials and employees for any claims arising out of Contractor’s
work or service.
3.5.9 Commercial General Liability:
Commercial General Liability insurance and, if necessary, Commercial Umbrella
insurance with a limit of not less than $2,000,000 for each occurrence, $2,000,000
Products/Completed Operations Aggregate, and $4,000,000 General Aggregate Limit.
The policy shall include coverage for bodily injury, broad form property damage,
personal injury, products and completed operations and blanket contractual coverage, and
shall not contain any provision which would serve to limit third party action over claims.
There shall be no endorsement or modification of the CGL limiting the scope of coverage
for liability arising from explosion, collapse, or underground property damage.
3.5.10 Automobile Liability:
Commercial/Business Automobile Liability insurance and, if necessary, Commercial
Umbrella insurance with a combined single limit for bodily injury and property damage
of not less than $2,000,000 each occurrence with respect to any of the Contractor’s
owned, hired, and non-owned vehicles assigned to or used in performance of the
Contractor’s work or services under this Contract.
Workers’ Compensation:
3.5.10.1 Workers’ Compensation insurance to cover obligations imposed by federal
and state statutes having jurisdiction of Contractor’s employees engaged in the
performance of the work or services under this Contract; and Employer’s
Liability insurance of not less than $1,000,000 for each accident, $1,000,000
disease for each employee, and $1,000,000 disease policy limit.

SERIAL 14103-S
3.5.10.2 Contractor waives all rights against County and its agents, officers, directors
and employees for recovery of damages to the extent these damages are
covered by the Workers’ Compensation and Employer’s Liability or
commercial umbrella liability insurance obtained by Contractor pursuant to this
Contract.
3.5.11 Certificates of Insurance.
3.5.11.1 Prior to commencing work or services under this Contract, Contractor shall
furnish the County with valid and complete certificates of insurance, or formal
endorsements as required by the Contract in the form provided by the County,
issued by Contractor’s insurer(s), as evidence that policies providing the
required coverage, conditions and limits required by this Contract are in full
force and effect. Such certificates shall identify this contract number and title.
3.5.11.2 Prior to commencing work or services under this Contract, Contractor shall
have insurance in effect as required by the Contract in the form provided by the
County, issued by Contractor’s insurer(s), as evidence that policies providing
the required coverage, conditions and limits required by this Contract are in full
force and effect. Such certificates shall be made available to the County upon
ten (10) business days. BY SIGNING THE AGREEMENT PAGE THE
CONTRACTOR AGREES TO THIS REQUIREMENT AND FAILURE
TO MEET THIS REQUIREMENT WILL RESULT IN
CANCELLATION OF CONTRACT.
3.5.11.3 In the event any insurance policy (ies) required by this contract is (are) written
on a “claims made” basis, coverage shall extend for two years past completion
and acceptance of Contractor’s work or services and as evidenced by annual
Certificates of Insurance.
3.5.11.4 If a policy does expire during the life of the Contract, a renewal certificate must
be sent to County fifteen (15) days prior to the expiration date.
3.5.12 Cancellation and Expiration Notice.
Insurance required herein shall not be permitted to expire, be canceled, or materially
changed without thirty (30) days prior written notice to the County.
3.6 PROCUREMENT CARD ORDERING CAPABILITY:
County may determine to use a procurement card that may be used from time-to-time, to place and
make payment for orders under this Contract. Contractors without this capability may/shall be
considered non-responsive and not eligible for award consideration. Contractor may assess a
surcharge for payment via procurement card by the County in the future. Contractor also accepts
EFT payments that use the CTX format, which contains both payment and remittance details;
other EFT formats will not be accepted.
3.7 ORDERING AUTHORITY.
3.7.1 Respondents should understand that any request for purchase of materials or services
shall be accompanied by a valid purchase order, issued by Office of Procurement
Services, or by a Certified Agency Procurement Aid (CAPA).
3.7.2 Maricopa County departments, cities, other counties, schools and special districts,
universities, nonprofit educational and public health institutions may also purchase from
under this Contract at their discretion and/or other state and local agencies (Customers)
may procure the products under this Contract by the issuance of a purchase order to the
Respondent. Purchase orders must cite the Contract number. Such entities must commit
to their own term and volume commitments. However, Contractor does not guarantee
that it can feasibly provide the same service at such locations proposed by an entity or at

SERIAL 14103-S
the same prices provided herein. Determination of pricing and feasibility for servicing
such entities shall be made on a case by case basis.
3.7.3 Contract award is in accordance with the Maricopa County Procurement Code. All
requirements for the competitive award of this Contract have been met. A purchase order
for the products is the only document necessary for Customers to purchase and for the
Respondent to proceed with delivery of materials available under this Contract.
3.7.4 Any attempt to represent any product not specifically awarded under this Contract is a
violation of the Contract. Any such action is subject to the legal and contractual remedies
available to the County, inclusive of, but not limited to, Contract cancellation, suspension
and/or debarment of the Respondent.
3.8 UNCONDITIONAL TERMINATION FOR CONVENIENCE:
Maricopa County may terminate the resultant Contract for convenience by providing sixty (60)
Calendar days advance notice to the Contractor. In the event the County terminates for
convenience, the following early termination fees will apply:
3.8.1. EQUIPMENT: IF THE COUNTY TERMINATES THIS AGREEMENT AFTER THE
EFFECTIVE DATE AND AFTER CONTRACTOR HAS ORDERED EQUIPMENT
(BUT PRIOR TO THE INSTALLATION OF SUCH EQUIPMENT), THE COUNTY
WILL PAY WINDSTREAM A PRE-INSTALLATION CANCELLATION CHARGE
(CANCELLATION CHARGE) EQUAL TO FIFTEEN PERCENT (15%) OF THE
EQUIPMENT COST SET FORTH IN THE SCHEDULE AND WINDSTREAM
SHALL ALSO BE ENTITLED TO KEEP ANY AMOUNT PAID BY THE COUNTY
PURSUANT TO THE PAYMENT TERMS AS STATED HEREIN.
3.8.2. MAINTENANCE: IF THE COUNTY TERMINATES THIS AGREEMENT DURING
THE INITIAL OR RENEWAL TERM FOR ANY REASON OTHER THAN FOR
CAUSE, IT SHALL PAY TO CONTRACTOR AN AMOUNT EQUAL TO FIFTY
PERCENT (50%) OF THE MONTHLY RECURRING CHARGES “MRCS”
MULTIPLIED BY TWELVE (12) MONTHS OR THE NUMBER OF MONTHS
REMAINING IN THE THEN-CURRENT TERM OR RENEWAL TERM
(TERMINATION FEE), WHICHEVER IS LESS. THE CANCELLATION CHARGE
AND TERMINATION FEE SHALL NOT BE PENALTIES AND SHALL INSTEAD
BE DEEMED AN ADEQUATE MEASURE OF LIQUIDATED DAMAGES
INCURRED BY WINDSTREAM DUE TO EARLY TERMINATION BY THE
COUNTY.
3.9 TERMINATION FOR DEFAULT:
If the Contractor fails to meet deadlines, or fails to provide the agreed upon service/material
altogether, the County shall provide written notice to the Contractor of such default and shall give
Contractor thirty (30) days to cure. A written notice of termination for default will be issued only
after the County deems that the Contractor has failed to remedy the problem after the conclusion
of such thirty (30) day cure period.
3.10 TERMINATION BY THE COUNTY:
If the Contractor should be adjudged bankrupt or should make a general assignment for the benefit
of its creditors, or if a receiver should be appointed on account of its insolvency, the County may
terminate the Contract. If the Contractor should persistently or repeatedly refuse or should fail,
except in cases for which extension of time is provided, to provide enough properly skilled
workers or proper materials, or persistently disregard laws and ordinances, or not proceed with
work or otherwise be guilty of a substantial violation of any provision of this Contract, then the
County may terminate the Contract. Prior to termination of the Contract, the County shall give the
Contractor fifteen- (15) calendar day’s written notice. Upon receipt of such termination notice, the
Contractor shall be allowed thirty (30) calendar days to cure such deficiencies.

SERIAL 14103-S
3.11 STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST:
Notice is given that pursuant to A.R.S. § 38-511 the County may cancel any Contract without
penalty or further obligation within three years after execution of the contract, if any person
significantly involved in initiating, negotiating, securing, drafting or creating the contract on
behalf of the County is at any time while the Contract or any extension of the Contract is in effect,
an employee or agent of any other party to the Contract in any capacity or consultant to any other
party of the Contract with respect to the subject matter of the Contract. Additionally, pursuant to
A.R.S § 38-511 the County may recoup any fee or commission paid or due to any person
significantly involved in initiating, negotiating, securing, drafting or creating the contract on
behalf of the County from any other party to the contract arising as the result of the Contract.
3.12 OFFSET FOR DAMAGES:
INTENTIONALLY OMITTED
3.13 ADDITIONS/DELETIONS OF SERVICE:
3.13.1 The County reserves the right to add and/or delete materials to a Contract. If a service
requirement is deleted, payment to the Contractor will be reduced proportionately, to the
amount of service reduced in accordance with the bid price. If additional materials are
required from a Contract, prices for such additions will be negotiated between the
Contractor and the County.
3.13.2 The County reserves the right of final approval on proposed staff for all Task Orders.
Also, upon request by the County, the Contractor will be required to remove any
employees working on County projects and substitute personnel based on the discretion
of the County within two business days, unless previously approved by the County.
Contractor shall provide Maricopa County with a team of adequately experienced
personnel with a commitment to provide the required support and services.
3.14 SUBCONTRACTING:
3.14.1 Neither party shall assign or transfer its rights and obligations under this agreement
without the prior written consent of the other, except each party shall have the right to
assign, convey or otherwise transfer its rights, title, interest and obligations under the
contract, in whole or in part, to any entity controlled by, controlling or under common
control of said party, or any entity into which said controlling party may be merged or
consolidated or which purchases all or substantially all of the assets of said controlling
party. Any attempted assignment in violation of this provision shall be void. The
Contractor may not Subcontract to another party for performance of the terms
and conditions hereof without the written consent of the County. All
correspondence authorizing subcontracting must reference the Bid Serial Number and
identify the job project.
3.14.2 The Subcontractor’s rate for the job shall not exceed that of the Prime Contractor’s rate,
as bid in the pricing section, unless the Prime Contractor is willing to absorb any higher
rates. The Subcontractor’s invoice shall be invoiced directly to the Prime Contractor,
who in turn shall pass-through the costs to the County, without mark-up. A copy of the
Subcontractor’s invoice must accompany the Prime Contractor’s invoice.
3.15 AMENDMENTS:
All amendments to this Contract shall be in writing and approved/signed by both parties. Maricopa
County Office of Procurement Services shall be responsible for approving all amendments for
Maricopa County.
3.16 ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR
OTHER REVIEW:
3.16.1 In accordance with section MCI 371 of the Maricopa County Procurement Code the

SERIAL 14103-S
Contractor agrees to retain all books, records, accounts, statements, reports, files, and
other records and back-up documentation relevant to this Contract for six (6) years after
final payment or until after the resolution of any audit questions which could be more
than six (6) years, whichever is latest. The County, Federal or State auditors and any
other persons duly authorized by the Department shall have full access to, and the right to
examine, copy and make use of, any and all said materials.
3.16.2 If the Contractor’s books, records , accounts, statements, reports, files, and other records
and back-up documentation relevant to this Contract are not sufficient to support and
document that requested services were provided, the Contractor shall reimburse Maricopa
County for the services not so adequately supported and documented.
3.16.3 If at any time it is determined by the County that a cost for which payment has been made
is a disallowed cost, the County shall notify the Contractor in writing of the
disallowance. The course of action to address the disallowance shall be at sole discretion
of the County, and may include either an adjustment to future claim submitted by the
Contractor by the amount of the disallowance, or to require reimbursement forthwith of
the disallowed amount by the Contractor by issuing a check payable to Maricopa County.
3.17 AUDIT DISALLOWANCES:
If at any time it is determined by the County that a cost for which payment has been made is a
disallowed cost, the County shall notify the Contractor in writing of the disallowance and the
required course of action, which shall be at the option of the County either to adjust any future
claim submitted by the Contractor by the amount of the disallowance or to require repayment of
the disallowed amount by the Contractor forthwith issuing a check payable to Maricopa County.
3.18 VALIDITY:
The invalidity, in whole or in part, of any provision of the Contract shall not void or affect the
validity of any other provision of the Contract.
3.19 RIGHTS IN DATA:
The County shall have the use of data and reports resulting from a Contract without additional cost
or other restriction except as may be established by law or applicable regulation. Each party shall
supply to the other party, upon request, any available information that is relevant to a Contract and
to the performance thereunder.
3.20 RELATIONSHIPS:
In the performance of the services described herein, the Contractor shall act solely as an
independent contractor, and nothing herein or implied herein shall at any time be construed as to
create the relationship of employer and employee, partnership, principal and agent, or joint venture
between the County and the Contractor.
3.21 CERTIFICATION REGARDING DEBARMENT AND SUSPENSION
3.21.1 The undersigned (authorized official signing for the Contractor) certifies to the best of his
or her knowledge and belief, that the Contractor, defined as the primary participant in
accordance with 45 CFR Part 76, and its principals:
3.21.1.1 are not presently debarred, suspended, proposed for debarment, declared
ineligible, or voluntarily excluded from covered transactions by any Federal
Department or agency;
3.21.1.2 have not within 3-year period preceding this Contract been convicted of or
had a civil judgment rendered against them for commission of fraud or a
criminal offense in connection with obtaining, attempting to obtain, or
performing a public (Federal, State or local) transaction or contract under a
public transaction; violation of Federal or State antitrust statues or

SERIAL 14103-S
commission of embezzlement, theft, forgery, bribery, falsification or destruction
of records, making false statements, or receiving stolen property;
3.21.1.3 are not presently indicted or otherwise criminally or civilly charged by a
government entity (Federal, State or local) with commission of any of the
offenses enumerated in paragraph (2) of this certification; and
3.21.1.4 have not within a 3-year period preceding this Contract had one or more
public transaction (Federal, State or local) terminated for cause of default.
3.21.2 Should the Contractor not be able to provide this certification, an explanation as to why
should be attached to the Contact.
3.21.3 The Contractor agrees to include, without modification, this clause in all lower tier
covered transactions (i.e. transactions with subcontractors) and in all solicitations for
lower tier covered transactions related to this Contract.
3.22 VERIFICATION REGARDING COMPLIANCE WITH ARIZONA REVISED STATUTES §41-
4401 AND FEDERAL IMMIGRATION LAWS AND REGULATIONS:
3.22.1 By entering into the Contract, the Contractor warrants compliance with the Immigration
and Nationality Act (INA using e-verify) and all other federal immigration laws and
regulations related to the immigration status of its employees and A.R.S. §23-214(A). The
contractor shall obtain statements from its subcontractors certifying compliance and shall
furnish the statements to the Procurement Officer upon request. These warranties shall
remain in effect through the term of the Contract. The Contractor and its subcontractors
shall also maintain Employment Eligibility Verification forms (I-9) as required by the
Immigration Reform and Control Act of 1986, as amended from time to time, for all
employees performing work under the Contract and verify employee compliance using the
E-verify system and shall keep a record of the verification for the duration of the
employee’s employment or at least three years, whichever is longer. I-9 forms are available
for download at USCIS.GOV.
3.22.2 The County retains the legal right to inspect contractor and subcontractor employee
documents used by Contractor to E-Verify such employees performing work under this
Contract to verify compliance with paragraph 3.22.1 of this Section. Contractor and
subcontractor shall be given reasonable notice of the County’s intent to inspect and shall
make the documents available at the time and date specified. Should the County suspect
or find that the Contractor or any of its subcontractors are not in compliance, the County
will consider this a material breach of the contract and may pursue any and all remedies
allowed by law, including, but not limited to: suspension of work, termination of the
Contract for default, and suspension and/or debarment of the Contractor. All costs
necessary to verify compliance are the responsibility of the Contractor.
3.23 CONTRACTOR LICENSE REQUIREMENT:
3.23.1 The Respondent shall procure all permits, insurance, licenses and pay the charges and
fees necessary and incidental to the lawful conduct of his/her business, and as necessary
complete any required certification requirements, required by any and all governmental
or non-governmental entities as mandated to maintain compliance with and in good
standing for all permits and/or licenses. The Respondent shall keep fully informed of
existing and future trade or industry requirements, Federal, State and Local laws,
ordinances, and regulations which in any manner affect the fulfillment of a Contract and
shall comply with the same. Contractor shall immediately notify both Office of
Procurement Services and the using agency of any and all changes concerning permits,
insurance or licenses.
3.23.2 Respondents furnishing finished products, materials or articles of merchandise that will
require installation or attachment as part of the Contract, shall possess any licenses
required. A Respondent is not relieved of its obligation to posses the required licenses by
subcontracting of the labor portion of the Contract. Respondents are advised to contact

SERIAL 14103-S
the Arizona Registrar of Contractors, Chief of Licensing, at (602) 542-1525 to ascertain
licensing requirements for a particular contract. Respondents shall identify which
license(s), if any, the Registrar of Contractors requires for performance of the Contract.
3.24 INFLUENCE
As prescribed in MC1-1202 of the Maricopa County Procurement Code, any effort to influence an
employee or agent to breach the Maricopa County Ethical Code of Conduct or any ethical conduct,
may be grounds for Disbarment or Suspension under MC1-902.
An attempt to influence includes, but is not limited to:
3.24.1 A Person offering or providing a gratuity, gift, tip, present, donation, money,
entertainment or educational passes or tickets, or any type valuable contribution or
subsidy,
3.24.2 That is offered or given with the intent to influence a decision, obtain a contract, garner
favorable treatment, or gain favorable consideration of any kind.
If a Person attempts to influence any employee or agent of Maricopa County, the Chief
Procurement Officer, or his designee, reserves the right to seek any remedy provided by the
Maricopa County Procurement Code, any remedy in equity or in the law, or any remedy provided
by this contract.
3.25 PUBLIC RECORDS:
All Offers submitted and opened are public records and must be retained by the Records Manager
at the Office of Procurement Services. Offers shall be open to public inspection after Contract
award and execution, except for such Offers deemed to be confidential by the Office of
Procurement Services. If an Offeror believes that information in its Offer should remain
confidential, it shall indicate as confidential, the specific information and submit a statement with
its offer detailing the reasons that the information should not be disclosed. Such reasons shall
include the specific harm or prejudice which may arise. The Records Manager of the Office of
Procurement Services shall determine whether the identified information is confidential pursuant
to the Maricopa County Procurement Code.
3.26 LIMITATION OF LIABILITY:
In no event will Contractor be liable for any special, incidental, indirect, consequential, punitive or
similar damages including but not limited to attorney’s fees, loss of profits, business, or to the
extent permitted by law, damages for injury to person or property or death. Contractor shall have
no responsibility for, nor any other liability or warranty for, defects, damages or delays caused by
the actions or inactions of persons or entities not affiliated with Contractor, or caused by, or
attributable to any reason beyond Contractor’s reasonable control including, but not limited to any
acts of God, strikes, work stoppages, etc., or failure of the County to provide Contractor with
access to equipment or failure of the County to provide Contractor with notice of malfunction,
Contractor makes no warranty to prevent unauthorized use of the system, including toll fraud.
Contractor shall not be liable for damages of any kind arising or resulting from unauthorized use
of the system, including toll fraud.
3.27 LIMITED WARRANTY:
3.27.1 Equipment. All assignable manufacturers’ warranties applicable to equipment will be
assigned to the County and will begin upon the County’s signature on the Certificate of
Delivery and Acceptance. All equipment warranties are subject to, and limited by, the
terms and conditions imposed by the written warranties extended by the respective
manufacturers of the equipment. Any extended warranty available from the manufacturer
of such equipment may be made available to the County.
3.27.2 Maintenance. All Maintenance performed by Contractor is warranted to be free of
defects under normal use (“Defects”) for ninety (90) days from the date such

SERIAL 14103-S
Maintenance is provided. Remedy for any Defects is limited to re-performance.
Contractor shall be relieved of all obligations and liability if the County fails to provide
notice of the Defect to Contractor within thirty (30) days after the Defect becomes
reasonably apparent. No action, including, without limitation, contract and/or tort actions,
relating to the Maintenance may be brought by the County more than one (1) year after
the cause of action or same accrues.
3.27.3 NO OTHER WARRANTIES. THE WARRANTIES SET FORTH ABOVE,
INCLUDING ANY TIME PERIOD BY WHICH THE WARRANTIES ARE
EXTENDED BY AN EXTENDED WARRANTY PLAN, ARE EXCLUSIVE OF, IN
LIEU OF, AND THE COUNTY HEREBY WAIVES, ANY AND ALL OTHER
WARRANTIES, GUARANTEES, REMEDIES, OR LIABILITIES, EXPRESS OR
IMPLIED, ARISING BY LAW OR OTHERWISE, INCLUDING, WITHOUT
LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR USE. THE WARRANTIES ARE ONLY EFFECTIVE UPON
THE COUNTY’S PAYMENT IN FULL OF ALL SUMS DUE TO CONTRACTOR
AND CANNOT BE EXTENDED, ALTERED, OR VOIDED, EXCEPT BY A
WRITTEN SCHEDULE SIGNED BY AN AUTHORIZED DESIGNEE OF
CONTRACTOR AND THE COUNTY.
3.28 END USER LICENSE AGREEMENT:
If the County’s Services include third party software, the County agrees to comply
with the terms of any applicable end user license agreement. This specifically
includes compliance with any applicable Avaya Software License Terms located at
https:/support.avaya.com.

COMPANY NAME: Windstream
DOING BUSINESS AS (DBA) NAME:
MAILING ADDRESS: 228 Devotion Court ,Henderson, Nevada 89052 for
Representative
REMIT TO ADDRESS: 4001 Rodney Parham Road, Little Rock, AK, 72212
TELEPHONE NUMBER: 916-673-5003
FACSIMILE NUMBER: same
WEB SITE: www.windstream.com
REPRESENTATIVE NAME: Velinda Ward
REPRESENTATIVE TELEPHONE NUMBER: 916-673-5003
REPRESENTATIVE E-MAIL: velinda.ward@windstream.com
YES NO REBATE
WILL ALLOW OTHER GOVERNMENTAL ENTITIES TO PURCHASE FROM
THIS CONTRACT:
WILL ACCEPT PROCUREMENT CARD FOR PAYMENT:
PAYMENT TERMS:
NET 30 DAYS
Unit
Title Price Qty UofM Description Bidder Notes
Annual $512,655.34 1 flat rate Annual maintenance service Shown as annual value
Maintenance agreement per section 2.0
Agreement including all associated labor,
material and travel costs.
Labor $85.00 1 hour Hourly labor rate for installation 85.00 for basic tech rate
Installation of new equipment including all
Rate associated travel costs.
New 35.00% 1 each Pecentage discount off list price 35% is the guaranteed
Equipment for new equipment. discount. Discount can be
Pricing higher based on project and
equipment type
PRICING SHEET: NIGP CODE 91579
Terms: NET 30
Vendor Number: 2011005552 0
Certificates of Insurance Required
Contract Period: To cover the period ending December 31, 2017

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