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Kristen Ralston - COSCX From: Medina, Jerri <jemedina@courts.az.gov > Sent: Wednesday, May 07, 2014 3:03 PM To: Kristen Ralston - COSCX Cc: Michael Jeanes - COSCX; Norman Davis - SUPCRTX; Dalton, Summer Subject: 14075006 Call Flow Management System - FY14 APPROVED Follow Up Flag: Follow up Flag Status: Flagged Ms. Kristen Ralston Financial Business Analyst Maricopa County Clerk of the Superior Court 620W. Jackson, Suite 3017 Phoenix, AZ 85003 RE: FY14 Local Judicial Collection Enhancement Fund (JCEF) Grant Application Call Flow Management System GPT#1407S006 Amount Requested: $87,625.00 Amount Approved: $87,625.00 Dear Ms. Ralston: Congratulations! The Administrative Office of the Courts (AOC) has approved the application submitted by the Maricopa County Clerk of the Superior Court. The approved grant, in the amount of $87,625.00 will be used to purchase and install a Call Flow Management System in fiscal year 2014. The approval is contingent upon the availability of Local JCEF funds. In the event that the court's local JCEF funds are insufficient to support the approved request, there is no obligation or approval to provide state funds. A final status report is required and due on August 15, 2014 or forty-five days after the project expiration date of June 30, 2014. The status report should include responses to the following measures: Install Avaya Call Management Phone System, inclusive of designing call flows, voice recordings and termination points to ensure a 2-4 button access experience into the Clerk's office and its services. If you have questions, please contact me at (602) 452-3931 or send an e-mail to JeMedinaacourts.az.gov Sincerely, Jerri Medina, Grant Specialist Caseflow Management Unit, Court Services Division Administrative Office of the Courts 1501 W. Washington, Phoenix, AZ 85007 602.452.3931 Fax: 602.452.3480 Grant applications and status reports can be found at: http://supreme22/ctserv/CMU/CMU Grantfundirahtm If everyone takes responsibility for their responsibilities, you don't need a lot of rules & regulation. Irresponsibility always creates conflict - Andy Stanley 1