GPT 1407S006 APPLICATION - OFFICIAL COPY.PDF

LOCAL JUDICIAL COLLECTION ENHANCEMENT FUND
APPLICATION
NOT REQUIRED FOR EXPENDITURES $2,500 AND UNDER
A. APPLICANT INFORMATION
1. Court Name: Maricopa County Clerk of the Superior Court
2. Contact Person: Kristen Ralston 3. Title: Financial Business Analyst
4. Address: 620 W. Jackson Street, Suite 3017, Phoenix, AZ 85003
5. Phone Number: (602) 506-3825 6. E-mail Address: ralstonk@cosc.maricopa.gov
B. BUDGET INFORMATION cc E-mail Address: anitaa005@cosc.maricopa.gov
7. Project Title: Call Flow Management System
8. Amount Requested: $87,625.00 9. Project Start Date: 05-01-2014 Project End Date: 06-30-2014
10. Local JCEF Balance: $2,417,575.95 As of: 04-15-2014
Local JCEF Fund Accruals: $801,995.29 ci Last 12 Months Last Fiscal Year
11. The Court's Local JCEF Funds are requested for:
(Fi New Request C Continue Project - Time & Money C Extend Project - Time Only
Continue Project - Additional Staff
Continuation or extension:
C. PROJECT INFORMATION
12. C On-going ACAP (Support & Maintenance Costs.)
C Additional or upgraded equipment not paid for by ACAP. (Attach equipment list with prices.)
ACAP Court Only, Remedy Number (Required):
C Temporary staff for data entry, conversion of existing case information to the ACAP System, or case processing.
Training
Office Equipment
New Collection Program
C' Facility Improvement
(rv Other
13. Brief description of project (Not required for13. A&B above):
System and programming necessary to streamline caller entry into the Clerk's office. Currently numerous individual phone numbers are
published for the public to use in reaching the services of the Clerk. Callers do not have a single point of entry to get to the information/
services they need, and end up being transferred multiple times, as well as ending up at a desk where the staff person has terminated, so the
caller ends up having to start all over. This causes delays and dissatisfaction for the caller into the Court process. We will partner with OET,
who will supply existing infrastructure as a foundation for utilizing the Avaya system; the Clerk will provide programming, call flow design,
and equipment not already available in the OET infrastructure.

14. List the expected benefits of the project (not required for 13. A&B):
This system will eliminate numerous published phone numbers by consolidating to one number for the public to reach the Clerk's office,
increasing customer satisfaction, reducing the time the caller is on the line, and enhancing public access to the Court related processes and
information supplied by the Clerk's Office.
15. List the projects performance measures:
Install Avaya call management system, inclusive of designing call flows, voice recordings and termination points to ensure a 2-4 button
access experience into the Clerk's Office and its services.
D. BUDGET
Personnel: $0.00
Professional Services: $87,625.00
Travel: $0.00
Other Operations: $0.00
Office Equipment: $0.00
Computer Equipment: $0.00
Total: $87,625.00
E. SIGNATURES OF SUBMITTING PARTIES
yl AGREE DISAGREE 21—GREE DISAGREE
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Presiding tlage, Akee of the Peace, Presiding Judge ofthe Superior Court
Magistrate, o o-Muzerior Court* in the applicant's County.
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.Return completOd:applicatinittO;
JUdie,ial-eollectiOn Enharitlenie,nt . Fand
Administrative Offtco of...tho .COarls
1501 W..: Washington; Suite 410
Phoenix, AZ 85007 . :