WGL 08-13 - LOCAL AREA BUSINESS PLAN - PY2014-16..PDF

Janice K. Brewer Clarence H. Carter
Governor Director
September 27, 2013
WIA GUIDANCE LETTER # 08-13
SUBJECT: Local Workforce Investment Area Business Plan for Program Years 2014 - 2016
REFERENCE: P.L. 105-220, Section 118; 20 CFR 661.305 (a) (1); 661.345; 661.350
BACKGROUND:
The Workforce Investment Act (WIA) of 1998, each Local Workforce Investment Board
(LWIB), in partnership with the Chief Local Elected Official, is required to submit a Five-Year
Local Plan for WIA Title IB Adult, Youth and Dislocated Worker Programs and the Wagner-
Peyser Programs. The Arizona State Integrated Workforce Plan - posted
at https://www.azdes.gov/uploadedFiles/Employment/Arizona-Integrated-Workforce-Plan-2012-
2017.pdf requires alignment of Local Workforce Area Business Plans with the State Plan.
On July 26, 2013 WIA Guidance Letter (WGL) No. 07-13 was issued providing the framework
to begin the planning development of their Local Workforce Area Business Plans. The Guidance
was “preliminary” pending approval of the Administrative Policies by the Workforce Arizona
Council (WAC). On September 26, 2013 the Policies were approved by the WAC.
REQUIRED ACTION:
LWIAs are required to submit a Local Workforce Area Business Plan based on the attached
Guidance. Plans should be written based on the approved WAC Administrative Policies and
existing programmatic guidance. All Local Workforce Area Business Plans will be effective
starting July 1, 2014.
Each Local Board must provide an opportunity for public comment on and input into the
development of the local workforce investment business plan prior to its submission.
The public comment process must include the following:
(1) Make copies of the proposed local plan available to the public (through such means as
public hearings and local news media);
(2) Include an opportunity for comment by members of the Local Board and members of
the public, including representatives of business and labor organizations;
1789 W. Jefferson, S/C 920Z, Phoenix, AZ 85007  P.O. Box 6123, Phoenix, AZ 85005
Telephone (602) 542-3957  Fax (602) 542-2491  www.azdes.gov
Equal Opportunity Employer/Program
Auxiliary aids and services are available upon request to individuals with disabilities.

(3) Provide at least a thirty (30) day period for comment, beginning on the date on which
the proposed plan is made available prior to its submission; and
(4) Be consistent with the requirement, in WIA section 117(e), that the Local Board make
information about the plan available to the public on a regular basis through open
meetings.
(5) The Local Board must submit all comments received as part of their plan submittal.
The Local Workforce Area Business Plan approval schedule is as follows:
Local Business Plans due to the State: December 31, 2013
Interagency Review Team: January– March 2014
Workforce Arizona Council approval: June 2014
Current Local Plan Expires: June 30, 2014
Approved Local Business Plan Effective: July 1, 2014
PLAN FORMAT AND SUBMITTAL:
 The responses to the questions should be identified by a section heading that corresponds
to the sections of this guidance. The section headings should be in bold.
 Pages in the Local Business Plan must be numbered.
 All plans should be written in Times New Roman with font no smaller than 12 points.
Margins should be 1” on top, bottom and sides.
Hard copies of the local plans will no longer be required, in an effort to more
environmentally friendly. The entire plan must be submitted on a CD or flash drive which
clearly is labeled with the name of the Local Workforce Area. The CD or flash drive is to be
mailed to:
Arizona Department of Economic Security
WIA Section Manager
1789 West Jefferson
Site Code 920Z
Phoenix, Arizona 85007
If you have any questions, please contact Joel Millman, WIA Section Manager
at joelmillman@azdes.gov or (602) 542-1784.
Attachment: Final Local Business Plan Guidance
1789 W. Jefferson, S/C 920Z, Phoenix, AZ 85007  P.O. Box 6123, Phoenix, AZ 85005
Telephone (602) 542-3957  Fax (602) 542-2491  www.azdes.gov
Equal Opportunity Employer/Program
Auxiliary aids and services are available upon request to individuals with disabilities.

State of
ARIZONA Issued by: Arizona Department of Economic Security
Issued: September 27, 2013
Local Workforce Area
Preliminary Business Plan Guidance
Period Covering
July 1, 2014 to June 30, 2017

Workforce Arizona Council/Department of Economic Security
Local Business Plan Guidance
Issued September 27, 2013
Introduction
Consistent with Section 118 of the Workforce Investment Act (WIA), each local workforce investment board shall develop and submit a local
plan to the Governor in partnership with the appropriate Chief Elected Officials. According to the WIA, local plans shall be consistent with the
State Plan. The State of Arizona submitted the 2012-2016 State Integrated Workforce Plans that should be used by Local Workforce Areas as the
basis for the development of their local business plan. Theses local business plans should provide a framework for local collaboration, and for local
leaders to collaborate strategically. The local business plans will serve as a model for each Local Workforce Area to integrate service delivery func-
tions into their business models to serve jobseekers and employers.
Local business plans must be a collaborative effort between the One-Stop Operator Consortium and the local WIB Director and approved by the
Local Workforce Investment Board. A state interagency team will review local business plans and recommend for approval to the Workforce Ari-
zona Council. Local plans were extended for each local workforce areas were extended for Program Year 2013. These extensions are valid
through June 30, 2014. Therefore, the plan to be submitted no later than December 31, 2013 will be effective for three years to coincide with
the Arizona State Integrated Workforce Plan for the timeframe of July 1, 2014 – June 30, 2017.
Subsequent local business plans will be effective for five (5) years from the date of approval.
Modifications may be required by the Governor. Reasons for modifications include but are not limited to include significant changes in local
economic conditions, changes in the financing available to support WIA title I and partner-provided WIA services, changes to the Local Board
structure, or a need to revise strategies to meet performance goals.
REQUIRED Submission of Concept Paper
Prior to submission of their Local Area Business Plan Local Workforce Areas are to submit a Concept Paper to the State Administrative Entity
outlining the planning process for the development of their respective Local Area Business Plan. The Local Workforce Area Business Plan
Template is attached as Attachment A to this guidance. As of September 8, 2013 all Local Workforce Areas submitted the required Concept
Paper.
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Workforce Arizona Council/Department of Economic Security
Local Business Plan Guidance
Issued September 27, 2013
Local Business Plan Template
A. Cover Page At a minimum: local area name; and, timeframe plan covers.
B. Executive Summary
At a minimum: counties covered; brief description of the characteristics of the local area; sector strategies area will focus on (include statewide
sectors that exist in the local area plus local area specific sectors); educational information related to drop out rates and literacy information;
vision and mission of the Local Workforce Area established by the Local Workforce Investment Board; strategic plan critical issues, goals and
strategies created by the Local Workforce Board. Describe the involvement of the Chief Local Elected Official, the Local Workforce Investment
Board and stakeholders In the development of the plan. Describe the process used to make the Plan available to the public, as well as key
stakeholders, and the outcome resulting from review of public comments.
C. Business Plan Narrative
Local workforce system teams may choose to include additional information to provide more specific details as the Local Workforce Board
deems appropriate. Graphics are encouraged to illustrate information or to provide fact-based data. Local Workforce Areas should ensure
the local plan compliments and supports the State Integrated Workforce Plan and all applicable policies.
The Local Workforce Area Business Plan must describe the key strategies the Local Workforce Area intends to implement, based on its econom-
ic analysis, to achieve the governor’s vision and goals.
1. Cross-Program Strategies – The plan must discuss integrated cross-program strategies for specific populations and sub-populations
identified in the Local Workforce Area’s economic analysis, strategies for meeting the workforce needs of the Local Workforce Area’s
employers, and regional and sector strategies tailored to the state’s economy.
2. Partnerships – The plan must include a discussion of key strategic partnerships that are necessary to successfully implement the strate-
gies, specify roles of specific Local Workforce Area entities and programs, and discuss how the strategies will meet the needs of em-
ployers and of each sub-population.
D. Planning Development
WIA section 118 requires that each Local Board, in partnership with the appropriate chief elected officials, develops and submits a comprehen-
sive five-year plan to the Governor which identifies and describes certain policies, procedures and local activities that are carried out in the lo-
cal area, and that is consistent with the State Plan.
Describe the involvement of the Chief Local Elected official (CLEO), the Local Workforce Investment Board (LWIB)
and the stakeholders in the development of the plan.
Describe the process used to make the Plan available to the public, as well as key stakeholders, and the outcome
resulting from review of public comments. Describe measures taken to include or address all comments received
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Local Business Plan Guidance
Issued September 27, 2013
within the review period.
 APPENDIX 1 - Provide a copy of the published notice (a screen print is acceptable for internet publica-
tion)
 APPENDIX 2– Provide a copy of the distribution list used for notification of key stakeholders
 APPENDIX 3– Provide a copy of all comments received as result of the public notice.
Identify the local self-sufficiency standards approved by the Local Workforce Board for employed adults and dis-
located workers as a percentage of the Lower Living Standard income Level (LLSIL). Describe how the LWIB en-
sures the self-sufficiency level is reflective of the current labor market information.
D.1 Service Access Provide the number and location (including address) of each of the following access sites including how the re-
Sites spective locations were selected:
1. Comprehensive One-Stop Center
2. Affiliate
3. Satellite
4. Access Points
How does the Local Workforce Board evaluate the needs of the community in determining that the locations and
partner services meet the needs of jobseekers and the employer community?
How is it decided if additional services or partners are needed and how they will be incorporated into the existing
access site structure?
Describe how the Local Workforce Area will ensure that each site complies with the state chartering and certifi-
cation policies.
Describe emergency procedures to ensure the safety of individuals working and using the sites.
Outline a marketing strategy for creating awareness of services provided and connecting with all job seekers and
employers in the Local Workforce Area and steps to be taken to align with the State Plan outreach strategies.
E. Administrative Structure
Reference Local Governance Policy; One-Stop Delivery System Policy; One-Stop Certification Policy
The Local Workforce Board is appointed by the chief elected official(s) in the local area in accordance with State criteria established under WIA
section 117(b), and is certified by the Governor every two years, in accordance with WIA section 117(c)(2).
Local boards must designate an operator that will ensure seamless service delivery within each One-Stop Center. The operator must ensure
seamless service delivery in all comprehensive and affiliate One-Stop Centers to include details of the day-to-day functional supervision that
may take the form of a site manager or other means as determined effective.
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Local Business Plan Guidance
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E.1 Leadership Structure Indicate who the One-Stop Operator is and describe how they were selected - competitively bid or a consortium
of 3 or more partners. If a consortium – identify the partners including name, title and contact information of
each partner representative.
APPENDIX 4 - Provide an organizational chart that delineates the relationship between the agencies involved in
the workforce development system, including the Chief Elected Official, administrative entity, fiscal entity, One-
Stop Operator and the required One-Stop partner programs and lines of authority.
Describe the Local Workforce Investment Board structure and its relationship with the Chief Elected Official(s).
Describe the role of the Chief Elected Official in the governance and implementation of WIA in the local area.
Identify the entity responsible for the administrative functions in the delivery of WIA services.
Identify the fiscal agent responsible for the disbursal of grant funds, as determined by the Chief Elected Official.
E.2 Youth Councils Describe the Local Workforce Area Youth Council, its membership, meeting schedules, purpose, and relationship
to the Local Workforce Investment Board.
Describe how the Local Workforce Area Youth Council will provide guidance and oversight to ensure the needs of
youth are being met.
Describe the role of the Youth Council in the procurement of youth services.
E.3 Procurement Describe the competitive and non-competitive process used to award grants and contracts for activities under
WIA Title 1B, including how potential bidders are made aware of the availability of grants and contracts. Include
the process to procure training services that are made as exceptions to the ITA process.
Describe criteria used for awarding grants for youth activities, including criteria used to identify effective or inef-
fective youth activities and providers of such activities.
Describe the procedures established for providers of youth or training services to appeal a denial of eligibility, a
termination of eligibility or other action by the Local Workforce Board or One-Stop Operator.
E.4 Communication Describe how the Local Workforce Area will communicate performance results to stakeholders.
Describe how the Local Workforce Area will communicate financial information and service information to
stakeholders.
Describe the communication protocol and how the Local Workforce Board, local elected officials, partners and all
staff are informed on a regular basis regarding activities, performance outcomes, and budgets with at least one
joint meeting held annually between the Chief Elected Officials and the local board.
Describe in detail how the local board will resolve conflicts that may arise (but not limited to) between the fol-
lowing:
 Board members;
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Local Business Plan Guidance
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 Service delivery partners;
 Consortium partners
F. Equal Opportunity and Affirmative Action
Reference Local Governance Policy; One-Stop Delivery System Policy; One-stop Center Certification Policy
A system that includes compliance with WIA Section 188, Title IV of Civil Rights Act of 1964, Section 504 of Rehabilitation Act of 1973, Age Dis-
crimination Act of 1975 and Title IX of the Education Act of 1972, and the current State of Arizona Method of Administration.
Describe how each access site identified in D.1 will ensure compliance with the State’s Methods of Administra-
tion (i.e., Equal Opportunity and Americans with Disabilities Act requirements).
Provide contact Information and identification of the Local, State, and Federal EO Officers available in all facilities
used to conduct WIA Title 1 funded activities or trainings.
G. Evaluation and Market Analysis
Reference Local Governance Policy; One-Stop Delivery System Policy, Balanced Scorecard
The Local Workforce Area Business Plan must describe the labor market and economic context in which the local workforce system (including
all the programs in the State Integrated Workforce Plan) is operating, based on accurate and timely labor-market, demographic, and economic
information, with particular attention given to high-need, under-served, under-employed, and/or low-skilled subpopulations.
The Local Workforce Area Business Plan must include the following specific information:
1. An assessment of the current situation and projected trends of the Local Workforce Area’s economy, in-
dustries and occupations, including major economic regions and industrial and occupational sectors.
2. An assessment of the workforce skills and knowledge individuals need to find current and future em-
ployment in the local area, particularly those skills and knowledge identified by employers as necessary
for economic growth in the Local Workforce Area.
3. A description of the characteristics and employment-related needs of the Local Workforce Area’s popula-
tion, and diverse sub-populations, including those from racial, ethnic, linguistic groups, older persons,
and individuals with disabilities.
4. Based on the assessments above, an analysis of the skill and education gaps for all individuals within the
Local Workforce Area, particularly for those individuals targeted by the programs included in the Local
Workforce Area’s Business Plan.
5. An analysis of the challenges associated with the Local Workforce Area’s population attaining the educa-
tion, skills, and training needed to obtain employment.
6. A discussion of the ability of Local Workforce Area Workforce programs to meet the skill needs of em-
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Local Business Plan Guidance
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ployers in the state and close any skill gaps.
The Workforce Investment Act under 134(d)(4)(E) states that in the event that funds allocated to a local area for
adult employment and training activities are limited, priority for intensive and training services funded with Title
IB adult funds must be given to recipients of public assistance and other low-income individuals in the local area.
In the federal regulations 20 CFR 663.600 , the U.S. Department of Labor (DOL) further specifies that funding is
generally limited and therefore directs states and local areas to assure that low-income adults receive priority
unless the availability of other funds can be demonstrated.
Describe the criteria to be used by the Local Board, in compliance with 20 CFR 663.600, to determine:
whether funds allocated to a local area for adult employment and training activities under WIA sections
133(b)(2)(A) or 133(b)(3) are limited, and the process by which any priority will be applied by the One-Stop oper-
ator. Local Workforce areas are to submit a declaration of either “limited” or “unlimited” Adult Program funding
in accordance with WIA Guidance Letter No. 04-09
(https://www.azdes.gov/InternetFiles/WIAGuidanceLetters/pdf/WGL_04-
09_chng1_declaration_of_limited_or_unlimited_wia_funds_for_adult_services.pdf)
What changes can are anticipated in the regional economy and local workforce that will have workforce devel-
opment implications?
What industries are growing? Declining?
Identify existing and/or emerging industry sectors in which the local area will focus its workforce efforts. Identify
those that are statewide chosen sectors as outlined in the State Plan.
Using the most current Labor Market Information provide the percent of jobs that exist in each sector in the local
area and the number that are projected to exist in the next five years.
Identify the level of educational attainment needed for the sectors selected and the recognized credentials that
can be expected to be attained.
Identify the resources available for training in the workforce development area, including primary and secondary
education systems, colleges, adult workforce centers, private training providers, local one-stop centers, etc.
G.1 Waivers Describe how state approved waivers will be used by the Local Workforce Areas delivery of services including
methods of evaluation of effectiveness of the waivers.
The Workforce Arizona Council is working with the Arizona Department of Economic Security, Arizona Commerce Authority, and Local Work-
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Local Business Plan Guidance
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force Investment Areas to create a robust workforce system that will be responsive to Arizona’s job seekers and businesses. The goal will be to
eliminate duplication of services, leverage funds, reduce customer confusion, update processes, and create standard operating procedures and
policies that will result in a high-performing workforce system in Arizona.
H. Integrated Service Delivery
Reference: Service Integration Policy; One-Stop Delivery System Policy; One-Stop Certification Policy; Adult and Dislocated Worker Policy
The Workforce Arizona Council policy will require three (3) Functional Teams in Comprehensive One-Stop Centers:
 Welcome Team that greets and directs customers, conducts a triage assessment, collects registration information, and refers internally
or externally for assistance. (Entry, Resource Room)
 Skills and Career Development Team that does skills analysis, facilitates assessment and testing, identifies support needs, provides ca-
reer guidance, arranges for soft skills training, and refers to program specific occupational training. (Resource Room, Case Manage-
ment, Pre-Employment Training)
 Business Services Team that provide services to job ready customers and to employers including job clubs, facilitating on-the-job train-
ing arrangements, job development, business development, job matching and customized recruitment efforts.
H.1 Workforce Area Describe the nature of the business conducted in the one-stop centers and include the Local Workforce Invest-
Program Alignment ment Board’s vision, mission and core values. This portion of the Local Area Business Plan must describe the
LWIB’s strategic vision for the LWIA’s economy and overarching goals for the LWIA’s workforce system. This vi-
sion should provide the strategic direction for the LWIA workforce system and guide investments in workforce
preparation, skill development, education and training, and major initiatives supporting the State Integrated
Workforce Plan.
The Local Area Business Plan also must specifically address the LWIB’s vision for aligning efforts among work-
force development partners to achieve accessible, seamless, integrated, and comprehensive service, and how
programs and activities described in the plan will support the LWIA’s economic development needs and the em-
ployment and training needs of all working-age youth and adults in the service delivery area.
Describe how subject matter experts for each funding source will be identified.
Describe how training and capacity building will enhance service delivery.
Describe how the Site Manager will be determined for each comprehensive center and the roles and responsibili-
ties of the Site Manager.
Provide information on staff job titles and roles and responsibilities.
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Describe the local approach to ensuring cross-training exists as needed for functionally aligned services including
staff development and capacity building to ensure staff working with customers have the skills and knowledge
needed to provide exemplary customer service.
Describe reward and recognition strategies for staff and partners.
Provide the staffing plan for each center along with functional alignment roles and responsibilities and protocols.
Describe supervision of each center. Local Workforce Area one-stop operators will be required to present a plan
of how each will address formal and functional supervision that does not violate any merit staff requirements,
but provides a customer-focused service delivery methodology. In
Describe how the required teams (Welcome, Skills and Career Development, and Business Services) will be con-
figured within each comprehensive center.
Provide a customer flow chart for job seekers and employers for each comprehensive center.
Provide a plan on how the Local Workforce Area will move toward a single point of contact for a business cus-
tomer and provide a tiered approach to recruitment, screening, assessment and referral that meets the needs
and expectations of its business customers.
If applicable, describe how the Local Workforce Area will use the Rubrics process to assess and teach the soft
skills employers are looking for when hiring quality talent.
Describe how job seekers, youth, and employers will be provided an orientation to the workforce system and the
local access points.
Describe each level of service, core/intensive/training, and the specific steps describing the activities and ser-
vices available under each, who will qualify for each and how screening will occur to ensure suitability and eligi-
bility for each. Break out services by adult, dislocated worker and youth.
Include a comprehensive menu of partner services available as described in the One-stop Certification Process
Policy.
H.2 Business Services Describe the role and responsibilities of the Business Service Representatives in the Local Workforce Area. In-
clude active local business partnerships and how collaborations between the Local Workforce Area and Employ-
ment Service staff will be synthesized to coordinate business and employer services.
Describe how the Local Workforce Area will coordinate efforts of the multiple programs included in the plan to
meet the needs of business customers of the One-Stop system in an integrated fashion, such as hiring plans,
training needs, skill development, or other identified needs. The Local Business Plan should also describe how
the Local Workforce Area will use program funds to expand the participation of business in the local/regional
workforce investment system.
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Describe how the Local Workforce Area will utilize on-the-job-training (OJTs) to engage businesses in WIA train-
ing and hiring of participants.
H.3 Training Services (Adult Describe local Individual Training Account (ITA) policy, including the current threshold for each ITA. Include pro-
and Dislocated Workers) cedures to ensure the exceptions to the use of ITAs, if any, are justified.
Describe the process for determining an approved level of Individual Training Accounts costs and the levels es-
tablished by the local workforce board;
Describe measure to leverage resources to provide increased access to training opportunities.
Describe how the Local Workforce Area will ensure that training providers consider the availability of other
sources of grants to pay for training costs such as Welfare-to-Work, State-funded training funds, and Federal Pell
Grants, so that WIA funds supplement other sources of training grants.
Describe the process for determining how training is approved or denied for each eligible participant.
Describe the grievance policy established for participants denied requested training.
H.4 Training Services Describe how the Local Workforce Board will:
(Eligible Training Providers)
Accept applications for initial eligibility from certain postsecondary institutions and entities providing apprentice-
ship training;
Carry out procedures prescribed by the State to assist in determining the initial eligibility of other providers and
programs;
Carry out procedures prescribed by the State to assist in determining the subsequent eligibility of all providers
and programs;
Compile a local list of eligible providers, collect the performance and cost information and any other required
information relating to providers;
Consult with the designated State Administrative Agency in cases where termination of an eligible provider is
contemplated because inaccurate information has been provided;
I. Service Delivery to Target Populations
Reference: One-Stop Delivery System Policy; One-stop Certification Policy, Adult and Dislocated Worker Policy
The LWIA Business Plan must describe how all the programs described in the plan will work together to ensure that customers who need a
broad range of services receive them.
I.1 Priority of Service In the event that adult funds are determined to be limited (see Section G), the Local Workforce Board must
have a priority of service policy in place. The policy, at a minimum, must grant priority to individuals who are
receiving public assistance or are classified as “low-income” in accordance with 20 CFR 663.600 (a). Veterans
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and covered entrants meeting low-income guidelines must receive priority of service.
Establishing a priority does not prohibit the Local Workforce Board from serving other eligible participants as
well. Additional priorities may also be set for specific populations, such as individuals with significant barriers
to employment. Information regarding priority of service must be outlined in the LWIA strategic plan.
Describe how the LWIA will coordinate with workforce system partners to ensure job seekers receive a broad
range of services for the following target populations:
 unemployment insurance claimants;
 long-term unemployed;
 under-employed;
 dislocated workers (including trade-impacted dislocated workers and displaced homemakers);
 low-income individuals (including recipients of public assistance);
 migrant and seasonal farmworkers;
 veterans;
 individuals with limited English proficiency;
 homeless individuals including veterans;
 ex-offenders;
 older workers;
 individuals training for nontraditional employment; and
 individuals with multiple challenges to employment.
Describe strategies and partnerships that will focus on serving individuals with disabilities.
I.2 Dislocated Workers The purpose of WIA Title IB dislocated worker program is to provide services to individuals who have been
terminated or laid off, or have received notice of termination or layoff, from employment generally due to
plant closures or downsizing; and who meet the dislocated worker definition of a displaced homemaker.
Describe how the Local Workforce Area coordinates the delivery of services to eligible dislocated workers.
I.3 Rapid Response Rapid Response is a required activity designed to assist workers who are facing loss of employment through a
permanent closure or mass layoff, or a natural or other disaster that results in mass job dislocation to obtain
reemployment as soon as possible.
Identify the Local Rapid Response Coordinators who are responsible for connecting dislocated workers to
WIA Title I-B resources.
Identify how the Local Rapid Response Coordinators work with additional stakeholders through integrated
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partnerships to form Rapid Response Teams.
Identify the local area’s Rapid Response team and their roles and functions.
Identify your local Rapid Response policies, including the minimum threshold number of affected workers
the LWIB has approved for Rapid Response services to be proved to a company experiencing a layoff, reduc-
tion in force or closure.
Describe services to be provided to those affected by a mass layoff including planned strategies for incum-
bent worker training focusing on layoff aversion.
I.4 Apprenticeship Program Registered Apprenticeship includes on-the-job learning from an assigned mentor combined with technical
training provided by apprenticeship training centers, technical schools, community colleges, and institutions
employing distance and computer-based learning systems. At the end of the apprenticeship, all apprentices
receive a nationally recognized credential. Some apprenticeship programs offer interim credentials as ap-
prentices achieve important milestones during their apprenticeship.
Describe how the Local Workforce Area will coordinate efforts with the State Apprenticeship Program.
Describe current and planned use of WIA Title 1B funds for apprenticeship training.
I.5 Trade Adjustment Assistance The Arizona Trade Adjustment Assistance (TAA) program will provide seamless services to participants through a coordi-
(TAA) nated and functionally aligned effort between the Workforce Investment Act (WIA) and Wagner-Peyser (WP).
Describe how TAA services will be delivered. LWIAs must describe how they will ensure enrollment of TAA
participants into the WIA Title 1B Dislocated Worker Program.
I.6 Reemployment Services Employment Services (ES) targets Unemployment Insurance (UI) claimants who are most likely to exhaust benefits before
getting a job. All UI claimants who report as scheduled for orientation to ES via the Re-Employment (RES) program re-
ceive the five mandatory core services:
 Assessment of skills, interests, abilities, and supportive service needs;
 Registration in the Arizona Job Connection(AJC) System;
 Labor market information;
 Job search and placement assistance; and
 Development of an employability plan.
Describe how Reemployment Services will be coordinated within the operations of the One-Stop Centers.
I.7 Migrant Seasonal Farmworker Employment Administration (EA) and Employment Service (ES) provides services through the One Stop Career
Outreach Program (if applicable) Center/Labor Exchange System to empower Migrant and Seasonal Farm Workers and limited English profi-
cient (LEP) individuals in: making career and labor market decisions; achieving economic self-sufficiency; and
improving their living and working conditions.
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Where provided, describe how Migrant Seasonal Outreach Program services will be delivered and coordinat-
ed within the operations of the One-Stop Centers.
I.8 Senior Community The Senior Community Service Employment Program (SCSEP) fosters useful part-time, work-based training
Service Employment Program opportunities (community service assignments) for unemployed low-income persons who are 55 years of age
(SCSEP) or older who have poor employment prospects.
Describe how the local workforce system will ensure integration of the Senior Community Service Employ-
ment Program (SCSEP) into the Local Workforce Area business plan.
I.9 Youth Services Each Local Workforce Investment Area (LWIA) coordinates with community partners to offer services to
youth, especially youth with significant barriers to employment. In collaboration with their partners, strate-
gies are developed by the LWIAs to provide initial intake, objective assessment, case management and indi-
vidual service strategies and eligibility assessment.
Describe the strategies to be used to incorporate the required youth program elements within the design
framework. Youth program elements consist of:
1. Tutoring, study skills training and instruction leading to the completion of secondary schooling including drop-
out prevention strategies;
2. Alternative secondary school services;
3. Summer employment opportunities directly linked to academic and occupational learning;
4. Paid and unpaid work experiences including internships and job shadowing;
5. Occupational skill training;
6. Leadership development opportunities;
7. Supportive services;
8. Adult mentoring for a duration of at least twelve months, that may occur during and after program participa-
tion;
9. Follow up services for not less than 12 months after the participant completes the program; and
10. Comprehensive guidance and counseling, including drug and alcohol counseling and referral to counseling as
appropriate to meet the needs of the participant.
Describe the strategy to provide initial intake, objective assessment, case management, individual service
strategies and eligibility assessment of youth.
Describe how the Local Workforce Area will deliver comprehensive services for eligible youth, particularly
youth with significant barriers to employment. The discussion must include how the Local Workforce Area
coordinates youth activities, including coordination of WIA Youth activities with the services provided by the
Job Corps (if applicable) program in the state.
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Workforce Arizona Council/Department of Economic Security
Local Business Plan Guidance
Issued September 27, 2013
Identify the additional 5% non-economically disadvantage youth barrier, including the process and criteria to
be used to determine “serious barriers to employment”, and the process to track enrollment of non-
economically disadvantaged youth.
Identify the process that is used to track out-of-school youth enrollments and expenditures to meet the 30%
out-of-school youth minimum expenditure requirement.
Identify the sixth youth barrier(s) for “individuals (including youth with a disability) who required additional
assistance to complete an educational program, or to secure and hold employment,” as identified by the Lo-
cal Workforce Board.
Describe in detail strategies to identify, recruit and engage youth to comply with the Literacy and Numeracy
Gains performance measure.
Describe in detail how the Local Workforce Area will conduct monitoring of Youth Program providers to en-
sure compliance with program objectives.
I.10 Veterans The primary objective of the Veterans Program is to develop and support programs that increase opportuni-
ties for veterans to obtain employment and job training in Arizona. Eligible veterans are entitled to receive
priority services in job referrals and training as well as other employment-related services.
Describe strategies that will ensure compliance with the priority of service procedures and how Veterans will
be served.
Describe in detail strategies to be implemented to identify and enroll eligible veterans in the Dislocated
Worker program.
J. Desired Outcomes
Reference: One-Stop Center Certification Policy; One-Stop Delivery System Policy; Adult and Dislocated Worker Policy; Balanced Scorecard
The Local Business Plan must describe and provide specific quantitative targets for the desired outcomes and results for the programs included
in the plan and how these were determined.
Identify who will negotiate performance measure goals on behalf of the local board.
A description of the local levels of performance negotiated with the
State to be used by the Local Workforce Board for measuring the performance of the local administrative
and fiscal agent (where appropriate), eligible training providers, and the local One- Stop delivery system.
The plan should also describe any additional established indicators and system measures, beyond those re-
quired by programs’ authorizing statutes.
Describe the Balanced Scorecard measures to be tracked and how you plan to measure and track progress –
including additional measures chosen by the local board that will be included on your balanced scorecard.
Describe the State required data management system and how partners will interact to provide needed in-
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Local Business Plan Guidance
Issued September 27, 2013
formation and to get information from the system needed to manage the local workforce system.
Describe the role technology will play in accessing services and tracking information to enhance service de-
livery.
How will you measure customer satisfaction and what will you do to use the results for enhancements?
K. Agreements, Policies and Procedures
Reference: One-Stop Delivery System Policy; Local Governance Policy
The plan must discuss how the LWIA will align policies, operations, administrative systems, and other procedures to assure coordination and
avoid duplication of workforce programs and activities outlined in WIA Section 121(b).
In accordance with State policy attach the following:
 Fully executed Chief Local Elected Official Agreement clearly identifying the administrative and fiscal en-
tity and reflecting the responsibilities of each.
 Chief Local Elected Official and Local Board Partnership Agreement.
 Local Board and Designated Operator Agreement.
 Fully executed Memorandum of Understanding (MOU) which includes the elements described in the-
One-Stop System Delivery Policy (Section D) between the One-Stop Operator and each partner agency.
 Fully executed Resource Sharing Agreement outlining how services and operating costs of the local sys-
tem will be funded; methodology for cost sharing and invoicing and payment processes.
Provide in detail how the Local Workforce Board and Chief Local Elected Official will ensure that One-Stop Opera-
tor Agreement will be adhered to and the institutional controls that will be implemented to ensure adherence to
the Agreement with respective roles and responsibilities of each party with respect of the operation of the One-
Stop system.
Describe the monitoring process and oversight criteria and procedures utilized to move the workforce invest-
ment system toward the Local Workforce Area goals.
Describe how the Local Workforce Area identifies areas needing improvement and any processes in place to ad-
dress identified deficiencies.
Provide a copy or a URL link to all local operational and programmatic polices.
L. Complaints, Grievances
Reference: Local Governance Policy; One-Stop Delivery System Policy;
Each local area, and direct recipient of funds under title I of WIA, except for Job Corps, must establish and maintain a procedure for grievances
and complaints. In addition, Local Workforce Areas must provide information about the content of the grievance and complaint procedures to
participants and other interested parties affected by the local Workforce Investment System, including One-Stop partners and service providers
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Local Business Plan Guidance
Issued September 27, 2013
Describe in detail the Local Workforce Area’s process, procedures and local policy to address formal and informal
complaints from job seekers and business customers.
Include an appeal process that ensures that no individual is excluded from participation in or with a WIA Title 1
funded activity or employment for any reason.
Describe in detail the Local Workforce Area’s process, procedures and local policy to address formal grievances
from job seekers and business customers and training providers.
Describe and provide a copy or electronic link to the local programmatic policies for the delivery of integrated
services as described in the Local Business Plan.
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