13002-CONTRACT.PDF

SERIAL 13002-RFP WEB-BASED VISITATION/COMMUNICATION KIOSK SYSTEM
DATE OF LAST REVISION: November 06, 2013 CONTRACT END DATE: November 30, 2018
CONTRACT PERIOD THROUGH NOVEMBER 30, 2018
TO: All Departments
FROM: Office of Procurement Services
SUBJECT: Contract for WEB-BASED VISITATION/COMMUNICATION KIOSK SYSTEM
Attached to this letter is published an effective purchasing contract for products and/or services to be supplied to
Maricopa County activities as awarded by Maricopa County on November 06, 2013.
All purchases of products and/or services listed on the attached pages of this letter are to be obtained from the
vendor holding the contract. Individuals are responsible to the vendor for purchases made outside of contracts.
The contract period is indicated above.
Wes Baysinger, Chief Procurement Officer
Office of Procurement Services
JG/mm
Attach
Copy to: Office of Procurement Services
Sue Malinowski, MCSO
Amie Bristol, MCSO

CONTRACT PURSUANT TO RFP
SERIAL 13002-RFP
This Contract is entered into this 6th day of November, 2013 by and between Maricopa County (“County”), a
political subdivision of the State of Arizona, and Securus Technologies, Inc., a Texas corporation (“Contractor”) for
the installation of Web-Based Video Visitation equipment, services, support and Kiosk Based services that will
create a revenue sharing program between the Parties.
1.0 CONTRACT TERM:
1.1 This Contract is for a term of five (5) years, beginning on the 6th day of November, 2013 and
ending the 30th day of November, 2018.
1.2 The County may, at its option and with the agreement of the Contractor, renew the term of this
Contract for additional terms up to a maximum of ten (10) years, (or at the County’s sole
discretion, extend the contract on a month-to-month bases for a maximum of six (6) months after
expiration). The County shall notify the Contractor in writing of its intent to extend the Contract
term at least thirty (30) calendar days prior to the expiration of the original contract term, or any
additional term thereafter.
2.0 REVENUE AND RATE ADJUSTMENTS:
2.1 The revenue share plan as detailed in Exhibit “A” shall remain in effect for the life of the
Agreement unless a rate change is mutually agreed to in writing by the Parties.
2.2 The rate to be charged for visitation is defined in Exhibit “A”. The rate and the designated
customer groups to whom it applies shall be reviewed on a quarterly basis to ensure its fairness
and reasonableness. Any changes to the rate shall be agreed to in writing by the Parties.
3.0 COMMISSION PAYMENTS AND ACCOUNTABILITY:
3.1 The commission offered to MCSO shall be based on total gross revenues (as outlined in the
detailed pricing structure), with no deductions for fraud, bad debt, uncollectible, or un-billable
calls. No deduction shall be made for any cost of providing the service(s) described.
3.2 Commissions shall be paid monthly and sent to:
Maricopa County Sheriff's Office
234 N. Central Avenue, 7th floor
Phoenix, AZ 85004
Attn: Financial Services Division
3.3 Payment shall arrive no later than thirty (30) days following the calendar month for which
commissions are being paid. Failure to submit commissions within sixty (60) days following the
billing month gives the County the right to impose and collect interest at the maximum legal rate
for all late payments.

SERIAL 13002-RFP
3.4 Failure to pay accurate commissions on a regular, monthly basis shall be grounds for cancellation,
without penalty, of agreement executed as a result of the RFP.
3.5 A monthly commission and summary report that includes, at a minimum, the following
information shall to be sent to the Web-based Video Visitation/Communication System Manager:
date of report, time period covered, total number of calls by category, total number of minutes by
category, total gross revenue (as defined above).
4.0 INVOICES AND PAYMENTS:
4.1 The Respondent shall submit two (2) legible copies of their detailed invoice before payment(s) can
be made. At a minimum, the invoice must provide the following information:
• Company name, address and contact
• County bill-to name and contact information
• Invoice number and date
• Payment terms
• Date of service or delivery
• Quantity
• Contract Item number(s)
• Description of Purchase (services)
• Pricing per unit of service
• Extended price
• Total Amount Due
4.2 Problems regarding billing or invoicing shall be directed to the using agency as listed on the
Purchase Order
4.3 Payment shall be made to the Contractor by Accounts Payable through the Maricopa County
Vendor Express Payment Program. This is an Electronic Funds Transfer (EFT) process. After
Contract Award the Contractor shall complete the Vendor Registration Form located on the
County Department of Finance Vendor Registration Web Site
(www.maricopa.gov/finance/vendors).
4.4 EFT payments to the routing and account numbers designated by the Contractor will include the
details on the specific invoices that the payment covers. The Contractor is required to discuss
remittance delivery capabilities with their designated financial institution for access to those
details.
5.0 STRATEGIC ALLIANCE for VOLUME EXPENDITURES ($AVE):
5.1 The County is a member of the $AVE cooperative purchasing group. $AVE includes the State of
Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified school districts.
Under the $AVE Cooperative Purchasing Agreement, and with the concurrence of the successful
Respondent under this solicitation, a member of $AVE may access a contract resulting from a
solicitation issued by the County. If you do not want to grant such access to a member of $AVE,
please so state in your proposal. In the absence of a statement to the contrary, the County will
assume that you do wish to grant access to any contract that may result from this Request for
Proposal.
6.0 INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPA’s)
6.1 County currently holds ICPA’s with numerous governmental entities throughout the State of
Arizona. These agreements allow those entities, with the approval of the Contractor, to purchase
their requirements under the terms and conditions of the County Contract. Please indicate on
Attachment A, your acceptance or rejection regarding such participation of other governmental
entities. Your response will not be considered as an evaluation factor in awarding a contract

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7.0 AVAILABILITY OF FUNDS:
7.1 The provisions of this Contract relating to payment for services shall become effective when funds
assigned for the purpose of compensating the Contractor as herein provided are actually available
to County for disbursement. The County shall be the sole judge and authority in determining the
availability of funds under this Contract. County shall keep the Contractor fully informed as to the
availability of funds.
7.2 If any action is taken by any state agency, Federal department or any other agency or
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in connection
with, this Contract, County may amend, suspend, decrease, or terminate its obligations under, or in
connection with, this Contract. In the event of termination, County shall be liable for payment
only for services rendered prior to the effective date of the termination, provided that such services
are performed in accordance with the provisions of this Contract. County shall give written notice
of the effective date of any suspension, amendment, or termination under this Section, at least ten
(10) days in advance.
8.0 DUTIES:
8.1 The Contractor shall perform all duties stated in Exhibit “B”, or as otherwise directed in writing
by the Procurement Officer. If any questions arise regarding the stated requirements, both MCSO
and vendor agree to work toward a mutually agreeable solution.
8.2 During the Contract term, County shall provide Contractor’s personnel with adequate workspace
for consultants and such other related facilities as may be required by Contractor to carry out its
contractual obligations.
9.0 TERMS and CONDITIONS:
9.1 INDEMNIFICATION:
9.1.1 To the fullest extent permitted by law, Contractor shall defend, indemnify, and hold
harmless County, its agents, representatives, officers, directors, officials, and employees
from and against all claims, damages, losses and expenses, including, but not limited to,
attorney fees, court costs, expert witness fees, and the cost of appellate proceedings,
relating to, arising out of, or alleged to have resulted from the negligent acts, errors,
omissions, mistakes or malfeasance relating to the performance of this Contract.
Contractor’s duty to defend, indemnify and hold harmless County, its agents,
representatives, officers, directors, officials, and employees shall arise in connection with
any claim, damage, loss or expense that is caused by any negligent acts, errors, omissions
or mistakes in the performance of this Contract by the Contractor, as well as any person
or entity for whose acts, errors, omissions, mistakes or malfeasance Contractor may be
legally liable.
9.1.2 The amount and type of insurance coverage requirements set forth herein will in no way
be construed as limiting the scope of the indemnity in this paragraph.
The scope of this indemnification does not extend to the sole negligence of County
9.2 INSURANCE:
9.2.1 Contractor, at Contractor’s own expense, shall purchase and maintain the herein
stipulated minimum insurance from a company or companies duly licensed by the State
of Arizona and possessing a current A.M. Best, Inc. rating of A+. In lieu of State of
Arizona licensing, the stipulated insurance may be purchased from a company or
companies, which are authorized to do business in the State of Arizona, provided that
said insurance companies meet the approval of County. The form of any insurance
policies and forms must be acceptable to County.

SERIAL 13002-RFP
9.2.2 All insurance required herein shall be maintained in full force and effect until all work or
service required to be performed under the terms of the Contract is satisfactorily
completed and formally accepted. Failure to do so may, at the sole discretion of County,
constitute a material breach of this Contract.
9.2.3 Contractor’s insurance shall be primary insurance as respects County, and any insurance
or self-insurance maintained by County shall not contribute to it.
9.2.4 Any failure to comply with the claim reporting provisions of the insurance policies or any
breach of an insurance policy warranty shall not affect the County’s right to coverage
afforded under the insurance policies.
9.2.5 The insurance policies may provide coverage that contains deductibles or self-insured
retentions. Such deductible and/or self-insured retentions shall not be applicable with
respect to the coverage provided to County under such policies. Contractor shall be
solely responsible for the deductible and/or self-insured retention and County, at its
option, may require Contractor to secure payment of such deductibles or self-insured
retentions by a surety bond or an irrevocable and unconditional letter of credit.
9.2.6 County reserves the right to request and to receive, within 10 working days, certified
copies of any or all of the herein required insurance certificates. County shall not be
obligated to review policies and/or endorsements or to advise Contractor of any
deficiencies in such policies and endorsements, and such receipt shall not relieve
Contractor from, or be deemed a waiver of County’s right to insist on strict fulfillment of
Contractor’s obligations under this Contract.
9.2.7 The insurance policies required by this Contract, except Workers’ Compensation, shall
name County, its agents, representatives, officers, directors, officials and employees as
Additional Insureds.
9.2.8 The policies required hereunder, except Workers’ Compensation, shall contain a waiver
of transfer of rights of recovery (subrogation) against County, its agents, representatives,
officers, directors, officials and employees for any claims arising out of Contractor’s
work or service.
9.2.9 Commercial General Liability:
Commercial General Liability insurance and, if necessary, Commercial Umbrella
insurance with a limit of not less than $2,000,000 for each occurrence, $2,000,000
Products/Completed Operations Aggregate, and $4,000,000 General Aggregate Limit.
The policy shall include coverage for bodily injury, broad form property damage,
personal injury, products and completed operations and blanket contractual coverage, and
shall not contain any provision which would serve to limit third party action over claims.
There shall be no endorsement or modification of the CGL limiting the scope of coverage
for liability arising from explosion, collapse, or underground property damage.
9.2.10 Automobile Liability:
Commercial/Business Automobile Liability insurance and, if necessary, Commercial
Umbrella insurance with a combined single limit for bodily injury and property damage
of not less than $2,000,000 each occurrence with respect to any of the Contractor’s
owned, hired, and non-owned vehicles assigned to or used in performance of the
Contractor’s work or services under this Contract.
9.2.11 Workers’ Compensation:
9.2.11.1 Workers’ Compensation insurance to cover obligations imposed by federal
and state statutes having jurisdiction of Contractor’s employees engaged in the
performance of the work or services under this Contract; and Employer’s

SERIAL 13002-RFP
Liability insurance of not less than $1,000,000 for each accident, $1,000,000
disease for each employee, and $1,000,000 disease policy limit.
9.2.11.2 Contractor waives all rights against County and its agents, officers, directors
and employees for recovery of damages to the extent these damages are
covered by the Workers’ Compensation and Employer’s Liability or
commercial umbrella liability insurance obtained by Contractor pursuant to
this Contract.
9.2.12 Certificates of Insurance.
9.2.12.1 Prior to commencing work or services under this Contract, Contractor shall
have insurance in effect as required by the Contract in the form provided by
the County, issued by Contractor’s insurer(s), as evidence that policies
providing the required coverage, conditions and limits required by this
Contract are in full force and effect. Such certificates shall be made available
to the County upon ten (10) business days. BY SIGNING THE
AGREEMENT PAGE THE CONTRACTOR AGREES TO THIS
REQUIREMENT AND FAILURE TO MEET THIS REQUIREMENT
WILL RESULT IN CANCELLATION OF CONTRACT.
9.2.12.1.1 In the event any insurance policy (ies) required by this contract
is (are) written on a “claims made” basis, coverage shall extend
for two years past completion and acceptance of Contractor’s
work or services and as evidenced by annual Certificates of
Insurance.
9.2.12.1.2 If a policy does expire during the life of the Contract, a renewal
certificate must be sent to County fifteen (15) days prior to the
expiration date.
9.2.13 Cancellation and Expiration Notice.
Insurance required herein shall not be permitted to expire, be canceled, or materially
changed without thirty (30) days prior written notice to the County.
9.3 WARRANTY OF SERVICES:
9.3.1 The Contractor warrants that all services provided hereunder will conform to the
requirements of the Contract, including all descriptions, specifications and attachments
made a part of this Contract. County’s acceptance of services or goods provided by the
Contractor shall not relieve the Contractor from its obligations under this warranty.
9.3.2 In addition to its other remedies, County may, at the Contractor's expense, require prompt
correction of any services failing to meet the Contractor's warranty herein. Services
corrected by the Contractor shall be subject to all the provisions of this Contract in the
manner and to the same extent as services originally furnished hereunder.
9.4 INSPECTION OF SERVICES:
9.4.1 The Contractor shall provide and maintain an inspection system acceptable to County
covering the services under this Contract. Complete records of all inspection work
performed by the Contractor shall be maintained and made available to County during
contract performance and for as long afterwards as the Contract requires.
9.4.2 County has the right to inspect and test all services called for by the Contract, to the
extent practicable at all times and places during the term of the Contract. County shall
perform inspections and tests in a manner that will not unduly delay the work.

SERIAL 13002-RFP
9.4.3 If any of the services do not conform with the Contract requirements, County may require
the Contractor to perform the services again in conformity with Contract requirements, at
no increase in Contract amount. When the defects in services cannot be corrected by re-
performance, County may:
9.4.3.1 Require the Contractor to take necessary action to ensure that future
performance conforms to Contract requirements; and
9.4.3.2 Reduce the Contract price to reflect the reduced value of the services performed.
9.4.4 If the Contractor fails to promptly perform the services again or to take the necessary
action to ensure future performance in conformity with Contract requirements, County
may:
9.4.4.1 By Contract or otherwise, perform the services and charge to the Contractor any
cost incurred by County that is directly related to the performance of such
service; or
9.4.4.2 Terminate the Contract for default.
9.5 NOTICES:
All notices given pursuant to the terms of this Contract shall be addressed to:
For County:
Maricopa County
Office of Procurement Services
ATTN: Contract Administration
320 West Lincoln Street
Phoenix, Arizona 85003-2494
For Contractor:
Securus Technologies
Attn: General Counsel
14651 Dallas Parkway
Suite 600
Dallas, TX 75254
9.6 REQUIREMENTS CONTRACT:
9.6.1 Contractor signifies its understanding and agreement by signing this document that this
Contract is a requirements contract. This Contract does not guarantee any purchases will
be made (minimum or maximum). Orders will only be placed when County identifies a
need and issues a purchase order or a written notice to proceed.
9.6.2 County reserves the right to cancel purchase orders or notice to proceed within a
reasonable period of time after issuance. Should a purchase order or notice to proceed be
canceled, the County agrees to reimburse the Contractor for actual and documented costs
incurred by the Contractor. The County will not reimburse the Contractor for any
avoidable costs incurred after receipt of cancellation, or for lost profits, or shipment of
product or performance of services prior to issuance of a purchase order or notice to
proceed.
9.6.3 Purchase orders will be cancelled in writing.

SERIAL 13002-RFP
9.7 TERMINATION FOR CONVENIENCE:
The County reserves the right to terminate the Contract, in whole or in part at any time, when in
the best interests of the County without penalty or recourse. Upon receipt of the written notice,
the Contractor shall immediately stop all work, as directed in the notice, notify all subcontractors
of the effective date of the termination and minimize all further costs to the County. In the event
of termination under this paragraph, all documents, data and reports prepared by the Contractor
under the Contract shall become the property of and be delivered to the County upon demand.
The Contractor shall be entitled to receive just and equitable compensation for work in progress,
work completed and materials accepted before the effective date of the termination. If the
Agreement is terminated for any reason before the end of the Initial Term, Customer will refund to
Contractor the prorated amount of the Video Visitation system $2,603,201.95. County shall pay
any such refund within thirty (30) days after any such termination, or at Contractor’s election,
Contractor may deduct the refund from any commission owed to County.
9.8 TERMINATION FOR DEFAULT:
9.8.1 In addition to the rights reserved in the Contract, the County may terminate the Contract
in whole or in part due to the failure of the Contractor to comply with any term or
condition of the Contract, to acquire and maintain all required insurance policies, bonds,
licenses and permits, or to make satisfactory progress in performing the Contract. The
Procurement Officer shall provide written notice of the termination and the reasons for it
to the Contractor. Prior to any such notice of termination, County shall provide
Contractor a notice of alleged breach(es), setting forth all concerns with specificity, and
providing Contractor with a cure schedule that is of a length appropriate to the breach. In
the event of willful misconduct or negligence on the part of the Contract, no cure shall be
offered and termination shall be immediate. Cure schedules for system performance
breaches shall be aligned with the service levels detailed in Section 4.5 of Exhibit B.
9.8.2 Upon termination under this paragraph, all goods, materials, documents, data and reports
prepared by the Contractor under the Contract shall become the property of and be
delivered to the County on demand.
9.8.3 The County may, upon termination of this Contract, procure, on terms and in the manner
that it deems appropriate, materials or services to replace those under this Contract. The
Contractor shall be liable to the County for any excess costs incurred by the County in
procuring materials or services in substitution for those due from the Contractor.
9.8.4 The Contractor shall continue to perform, in accordance with the requirements of the
Contract, up to the date of termination, as directed in the termination notice.
9.9 TERMINATION BY THE COUNTY:
If the Contractor should be adjudged bankrupt or should make a general assignment for the benefit
of its creditors, or if a receiver should be appointed on account of its insolvency, the County may
terminate the Contract. If the Contractor should persistently or repeatedly refuse or should fail,
except in cases for which extension of time is provided, to provide enough properly skilled
workers or proper materials, or persistently disregard laws and ordinances, or not proceed with
work or otherwise be guilty of a substantial violation of any provision of this Contract, then the
County may terminate the Contract. Prior to termination of the Contract, the County shall give the
Contractor fifteen- (15) calendar day’s written notice. Upon receipt of such termination notice, the
Contractor shall be allowed fifteen (15) calendar days to cure such deficiencies.
9.10 STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST:
Notice is given that pursuant to A.R.S. §38-511 the County may cancel this Contract without
penalty or further obligation within three years after execution of the contract, if any person
significantly involved in initiating, negotiating, securing, drafting or creating the contract on
behalf of the County is at any time while the Contract or any extension of the Contract is in effect,

SERIAL 13002-RFP
an employee or agent of any other party to the Contract in any capacity or consultant to any other
party of the Contract with respect to the subject matter of the Contract. Additionally, pursuant to
A.R.S §38-511 the County may recoup any fee or commission paid or due to any person
significantly involved in initiating, negotiating, securing, drafting or creating the contract on
behalf of the County from any other party to the contract arising as the result of the Contract.
9.11 OFFSET FOR DAMAGES;
In addition to all other remedies at law or equity, the County may offset from any money due to
the Contractor any amounts Contractor owes to the County for damages resulting from breach or
deficiencies in performance under this contract.
9.12 ADDITIONS/DELETIONS OF SERVICE:
9.12.1 The County reserves the right to add and/or delete materials to a Contract. If a service
requirement is added or deleted, payment or reductions to the Contractor will be
negotiated between the Contractor and the County.
9.12.2 The County reserves the right of final approval on proposed staff for all Task Orders.
Also, upon request by the County, the Contractor will be required to remove any
employees working on County projects and substitute personnel based on the discretion
of the County within two business days, unless previously approved by the County.
9.13 RELATIONSHIPS:
In the performance of the services described herein, the Contractor shall act solely as an
independent contractor, and nothing herein or implied herein shall at any time be construed as to
create the relationship of employer and employee, partnership, principal and agent, or joint venture
between the District and the Contractor.
9.14 SUBCONTRACTING:
The Contractor may not assign this Contract or subcontract to another party for performance of the
terms and conditions hereof without the written consent of the County, which shall not be
unreasonably withheld. All correspondence authorizing subcontracting must reference the
Proposal Serial Number and identify the job project.
9.15 AMENDMENTS:
All amendments to this Contract shall be in writing and approved/signed by both parties. Maricopa
County Office of Procurement Services shall be responsible for approving all amendments for
Maricopa County.
9.16 ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR
OTHER REVIEW:
9.16.1 In accordance with section MCI 371 of the Maricopa County Procurement Code the
Contractor agrees to retain all books, records, accounts, statements, reports, files, and
other records and back-up documentation relevant to this Contract for six (6) years after
final payment or until after the resolution of any audit questions which could be more
than six (6) years, whichever is latest. The County, Federal or State auditors and any
other persons duly authorized by the Department shall have full access to, and the right to
examine, copy and make use of, any and all said materials.
9.16.2 If the Contractor’s books, records , accounts, statements, reports, files, and other records
and back-up documentation relevant to this Contract are not sufficient to support and
document that requested services were provided, the Contractor shall reimburse Maricopa
County for the services not so adequately supported and documented.

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9.16.3 If at any time it is determined by the County that a cost for which payment has been made
is a disallowed cost, the County shall notify the Contractor in writing of the
disallowance. The course of action to address the disallowance shall be at sole discretion
of the County, and may include either an adjustment to future claim submitted by the
Contractor by the amount of the disallowance, or to require reimbursement forthwith of
the disallowed amount by the Contractor by issuing a check payable to Maricopa County.
9.17 AUDIT DISALLOWANCES:
If at any time, County determines that a cost for which payment has been made is a disallowed
cost, such as overpayment, County shall notify the Contractor in writing of the disallowance.
County shall also state the means of correction, which may be but shall not be limited to
adjustment of any future claim submitted by the Contractor by the amount of the disallowance, or
to require repayment of the disallowed amount by the Contractor.
9.18 SEVERABILITY:
The invalidity, in whole or in part, of any provision of this Contract shall not void or affect the
validity of any other provision of this Contract.
9.19 RIGHTS IN DATA:
The County shall own have the use of all data and reports resulting from this Contract without
additional cost or other restriction except as provided by law. Each party shall supply to the other
party, upon request, any available information that is relevant to this Contract and to the
performance hereunder.
9.20 INTEGRATION:
This Contract represents the entire and integrated agreement between the parties and supersedes
all prior negotiations, proposals, communications, understandings, representations, or agreements,
whether oral or written, express or implied.
9.21 VERIFICATION REGARDING COMPLIANCE WITH ARIZONA REVISED STATUTES §41-
4401 AND FEDERAL IMMIGRATION LAWS AND REGULATIONS:
9.21.1 By entering into the Contract, the Contractor warrants compliance with the Immigration
and Nationality Act (INA using e-verify) and all other federal immigration laws and
regulations related to the immigration status of its employees and A.R.S. §23-214(A). The
contractor shall obtain statements from its subcontractors certifying compliance and shall
furnish the statements to the Procurement Officer upon request. These warranties shall
remain in effect through the term of the Contract. The Contractor and its subcontractors
shall also maintain Employment Eligibility Verification forms (I-9) as required by the
Immigration Reform and Control Act of 1986, as amended from time to time, for all
employees performing work under the Contract and verify employee compliance using the
E-verify system and shall keep a record of the verification for the duration of the
employee’s employment or at least three years, whichever is longer. I-9 forms are available
for download at USCIS.GOV.
9.21.2 The County retains the legal right to inspect contractor and subcontractor employee
documents performing work under this Contract to verify compliance with paragraph
9.21.1 of this Section. Contractor and subcontractor shall be given reasonable notice of the
County’s intent to inspect and shall make the documents available at the time and date
specified. Should the County suspect or find that the Contractor or any of its subcontractors
are not in compliance, the County will consider this a material breach of the contract and
may pursue any and all remedies allowed by law, including, but not limited to: suspension
of work, termination of the Contract for default, and suspension and/or debarment of the
Contractor. All costs necessary to verify compliance are the responsibility of the
Contractor.

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9.22 CONTRACTOR LICENSE REQUIREMENT:
9.22.1 The Respondent shall procure all permits, insurance, licenses and pay the charges and
fees necessary and incidental to the lawful conduct of his/her business, and as necessary
complete any required certification requirements, required by any and all governmental
or non-governmental entities as mandated to maintain compliance with and in good
standing for all permits and/or licenses. The Respondent shall keep fully informed of
existing and future trade or industry requirements, Federal, State and Local laws,
ordinances, and regulations which in any manner affect the fulfillment of a Contract and
shall comply with the same. Contractor shall immediately notify both Office of
Procurement Services and the using agency of any and all changes concerning permits,
insurance or licenses.
9.22.2 Respondents furnishing finished products, materials or articles of merchandise that will
require installation or attachment as part of the Contract, shall possess any licenses
required. A Respondent is not relieved of its obligation to posses the required licenses by
subcontracting of the labor portion of the Contract. Respondents are advised to contact
the Arizona Registrar of Contractors, Chief of Licensing, at (602) 542-1525 to ascertain
licensing requirements for a particular contract. Respondents shall identify which
license(s), if any, the Registrar of Contractors requires for performance of the Contract.
9.23 CERTIFICATION REGARDING DEBARMENT AND SUSPENSION
9.23.1 The undersigned (authorized official signing for the Contractor) certifies to the best of his
or her knowledge and belief, that the Contractor, defined as the primary participant in
accordance with 45 CFR Part 76, and its principals:
9.24.1.1 are not presently debarred, suspended, proposed for debarment, declared
ineligible, or voluntarily excluded from covered transactions by any Federal
Department or agency;
9.24.1.2 have not within 3-year period preceding this Contract been convicted of or
had a civil judgment rendered against them for commission of fraud or a
criminal offense in connection with obtaining, attempting to obtain, or
performing a public (Federal, State or local) transaction or contract under a
public transaction; violation of Federal or State antitrust statues or
commission of embezzlement, theft, forgery, bribery, falsification or
destruction of records, making false statements, or receiving stolen property;
9.24.1.3 are not presently indicted or otherwise criminally or civilly charged by a
government entity (Federal, State or local) with commission of any of the
offenses enumerated in paragraph (2) of this certification; and
9.24.1.4 have not within a 3-year period preceding this Contract had one or more
public transaction (Federal, State or local) terminated for cause of default.
9.23.2 Should the Contractor not be able to provide this certification, an explanation as to why
should be attached to the Contact.
9.23.3 The Contractor agrees to include, without modification, this clause in all lower tier
covered transactions (i.e. transactions with subcontractors) and in all solicitations for
lower tier covered transactions related to this Contract.
9.24 RATES:
Contractor warrants that rates extended to County under this Contract are no lower than those paid
by any other customer for these or similar services.

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9.25 GOVERNING LAW:
This Contract shall be governed by the laws of the state of Arizona. Venue for any actions or
lawsuits involving this Contract will be in Maricopa County Superior Court or in the United States
District Court for the District of Arizona, sitting in Phoenix, Arizona
9.26 ORDER OF PRECEDENCE:
In the event of a conflict in the provisions of this Contract and Contractor’s license agreement, if
applicable, the terms of this Contract shall prevail.
9.27 INFLUENCE
As prescribed in MC1-1202 of the Maricopa County Procurement Code, any effort to influence an
employee or agent to breach the Maricopa County Ethical Code of Conduct or any ethical conduct,
may be grounds for Disbarment or Suspension under MC1-902.
An attempt to influence includes, but is not limited to:
9.27.1 A Person offering or providing a gratuity, gift, tip, present, donation, money,
entertainment or educational passes or tickets, or any type valuable contribution or
subsidy,
9.27.2 That is offered or given with the intent to influence a decision, obtain a contract, garner
favorable treatment, or gain favorable consideration of any kind.
If a Person attempts to influence any employee or agent of Maricopa County, the Chief
Procurement Officer, or his designee, reserves the right to seek any remedy provided by the
Maricopa County Procurement Code, any remedy in equity or in the law, or any remedy provided
by this contract.
9.28 PUBLIC RECORDS:
All Offers submitted and opened are public records and must be retained by the Records Manager
at the Office of Procurement Services. Offers shall be open to public inspection after Contract
award and execution, except for such Offers deemed to be confidential by the Office of
Procurement Services. If an Offeror believes that information in its Offer should remain
confidential, it shall indicate as confidential, the specific information and submit a statement with
its offer detailing the reasons that the information should not be disclosed. Such reasons shall
include the specific harm or prejudice which may arise. The Records Manager of the Office of
Procurement Services shall determine whether the identified information is confidential pursuant
to the Maricopa County Procurement Code.
9.29 INCORPORATION OF DOCUMENTS:
The following are to be attached to and made part of this Contract:
9.29.1 Exhibit A, Pricing;
9.29.2 Exhibit B, Scope of Work;
9.29.3 Exhibit C, Code of Conduct Policy;
9.29.4 Exhibit D, Jail Access Policy;
9.29.5 Exhibit E, Inmate Visitation Policy;
9.29.6 Exhibit F, Current Video Visitation System Equipment
9.29.7 Exhibit G, POD Capacity Listing

SERIAL 13002-RFP
9.29.8 Exhibit H, MCSO Security Guidelines
9.29.9 Exhibit I, OET Cabling Standards
9.29.10 Exhibit J, Implementation Schedule
9.29.11 Exhibit K, Hosting Requirements
9.29.12 Exhibit L, Minimum Kiosk Deployment Requirement

SERIAL 13002RFP

SERIAL 13002-RFP
EXHIBIT A
PRICING
SERIAL 13002 - RFP
NIGP CODE: 83834
COMPANY NAME: Securus Technologies, Inc
DOING BUSINESS AS (DBA) NAME: Securus Technologies
MAILING ADDRESS: 14651 Dallas Parkway, Suite 600
Dallas, TX 75254
REMIT TO ADDRESS: Same
TELEPHONE NUMBER: 972-277-0300
FACSIMILE NUMBER: 972-277-0514
WEB SITE: www.securustech.net
REPRESENTATIVE NAME: Darrin Hays
REPRESENTATIVE PHONE NUMBER: 480-717-8790
REPRESENTATIVE E-MAIL: dhays@securustech.net
WILL ALLOW OTHER GOVERNMENTAL ENTITIES TO PURCHASE FROM THIS
CONTRACT: YES
PAYMENT TERMS: [X] NET 30 DAYS
1.0 PROFIT SHARING:
1.1 Base Rate for paid inmate visitation
$12.95 for 20 minute session and up to or exceeding
$40.00 as mutually agreed to by the parties. The
parties, by mutual written consent, may elect to offer
periodic price adjustments (Special Pricing) if deemed
necessary and appropriate. The consent shall detail the
adjusted rate, its intended purpose and its duration.
Contractor will provide the following at no cost to Maricopa County:
• 602 video visitation terminals (includes visitation centers and inmate terminals) as described in Exhibit
“K”
• Software application setup – including JMS import mapping
• Video session recording storage – 60 days
• Video visitation software licensing fees
• On-site training on use of the visitation system
• Data network for video visitation traffic, but not including bandwidth required for County monitoring
of the live or recorded visitations.

SERIAL 13002-RFP
The cost for the following items shall be capped at $879,000.00 unless mutually agreed to by the parties. This
allowance is included within the stated ROI total in section titled Commissions.
• Wiring of your facilities with CAT6E cable via conduit were necessary
• A site inspection conducted by a qualified electrical engineer to determine appropriate electrical
service is available to all proposed installation locations.
• All electrical cabling to each terminal
Contractor will provide the Cat6E cabling, required electrical to each terminal, the Inmate and Visitor Center
visitation terminals, Internet bandwidth required, and ongoing support at no charge to Maricopa County.
Inmates will be allowed three (3) onsite visits per week, at no charge, for non-professional visitors, subject to lower
modification (but in no case more than three (3) onsite visits per week) pursuant to policies of County. Contractor
may charge visitation prices of up to $20.00 per session for any additional onsite, non-professional visitations.
County shall eliminate non-professional contact and non-contact visitation, and County shall use video visitation as
the sole means to conduct non-professional visitation. In addition, all non-professional visitation, including on-site
visitation, must be scheduled through Contractor’s video visitation system.
County agrees that it shall seek to achieve one paid visit per inmate per month within six (6) months of
implementation. County understands that, if this goal is not achieved, it will modify its operational processes,
including but not limited to altering to the availability of onsite visitation or other recommendations provided by
Contractor.
Contractor agrees to not charge for additional hardware refresh equipment beyond the initial deployment of 602
terminals.
Commissions
Contractor shall provide an initial revenue share of ten percent 10% of gross revenues per month upon
implementation of the base Video Visitation System if the County reaches a minimum usage rate of 8,000 paid visits
for the given month. Upon Contractor realizing $2,603,201.95 in gross revenue, as verified by electronic tracking of
visit usage times the visitation rate, the revenue percentage shall increase to twenty percent (20%) of gross revenue
per month, regardless of visitation volume. The parties agree that the set commission rates shall be periodically
reviewed in relation to the actual visitation volume and gross revenue and may be adjusted by mutual written
consent.

SERIAL 13002-RFP
EXHIBIT B
SCOPE OF WORK
1.0 INTENT:
Maricopa County (hereafter referred to as County) requests your organization to submit a written proposal
to enter into a revenue contract for providing a completely installed and functioning Internet-based remote
video visitation and inmate communication kiosk system. Also, multiple distinct phases providing
additional functionality are detailed in this document including: inmate email, ability to access policies and
complete basic forms including, but not limited to, Inmate Request Forms, Inmate Grievances, Disciplinary
Action Appeals, and Health Needs Request Forms. The system will also provide the ability to order from
the MCSO Commissary. This would be an all-inclusive kiosk system that would allow Maricopa County
Sheriff’s Jails (hereafter referred to as MCSO) to go virtually paperless. The system must allow access
from any location with Internet service.
Contractor shall provide a Video Visitation System (VVS) that is a fully Web-based video visitation
platform and integrated inmate kiosk solution specifically designed for correctional facilities.
VVS shall enable Maricopa County to conduct visitations safely, securely, and with fewer burdens on
facility staff. This advanced solution provides multiple benefits, including:
o Enhanced facility security by reducing the possibility of inmate confrontation
o Reduction in inmate and visitor movement through a facility
o Improved inmate ability to communicate with legal representation, bail-bond facilities, family,
and any other persons authorized by Maricopa County Jail administration
o Reduction in contraband infiltration
o Increased security for visitors
o Increased inmate and visitor morale with increased opportunities to visit
o Reduced resources needed to escort inmates and visitors to visiting areas
o New revenue stream for the facility through paid visitation sessions
The VVS solution shall be a centralized system that will allow automatic technology and feature upgrades.
VVS will enable inmates to order from the commissary as well as complete inmate requests and grievance
forms using the terminal.
At-home or remote visitation sessions allow friends and family, bail bondsmen, probation officers, and
attorneys to securely communicate with inmates from outside the facility via a broadband Internet
connection. Because VVS is Internet-based, visitation sessions can be scheduled and conducted from any
location with Internet services.
Remote visitors access Contractor Video Visitation through the www.securustech.net Web site. The visitor
selects the facility and inmate they would like to visit. The visitor is able to do the following:
o Create, edit, and/or delete scheduled video sessions with inmates
o Pay for the scheduled session with a credit or debit card
o Visit with inmates (no officer intervention required)
Remote users will need to use a personal computer or laptop with a built-in or external USB Web camera, a
microphone and speakers, or a headset.
Contractor shall provide VVS to Maricopa County, including installation and maintenance as well as
personnel to operate and maintain the system at no cost to the County.

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2.0 SCOPE OF WORK:
2.1 GENERAL REQUIREMENTS
Maricopa County is seeking a single Contractor with end-to-end responsibility for a turnkey
inmate Web-based Video Visitation/Communication Kiosk System and services. Subcontractor
relationships shall be permitted; however, the Contractor shall be responsible for the entire
operation of the Web-based Video Visitation/Communication Kiosk system. The proposer shall
verify the completeness of all service components and ensure that any and all equipment, materials
and services required for installation, operation, or maintenance will be provided by proposer
without claim for payment or reduction in commission level. Maricopa County shall bear no
responsibility for any costs associated with the equipment and services solicited in the document.
Solutions limited to point to point access will not be considered.
The Web-based Video Visitation/Communication Kiosk system must provide differentiation
between legal and personal visits with a check and balance for the specific type of visit being
requested, digital recording of personal visits made and a time synched network for all associated
equipment in the system. The system must be of an open architecture to allow ease of integration
with existing or future systems that operate on either PC based networks or mainframes. It must
meet ADA requirements, provide access to both Spanish and English at the minimum, if not more,
and have extensive IP address blocking capabilities at various levels and various times as deemed
necessary by MCSO. The system shall be capable of downloading data to MCSO applications for
investigative and statistical purposes and capable of receiving downloaded data from the Sheriff’s
Office Jail Management System or other MCSO systems. No third party/conference video
chatting is permitted, unless specified by MCSO.
Contractor shall utilize as much competition as practical in the acquisition of goods and services
for this Contract. County reserves the right to audit Contractor procurement practices,
solicitations, contracts and orders directly related to the performance of the Contract.
Contractor shall only utilize County approved vendors for any sub-contracted work such as
electrical installation. Contractor shall provide County a list of all proposed sub-contractors prior
to implementation commencement. County reserves the right to dis-allow any sub-contractor for
any reason with notice to Contractor.
The system shall be an Internet based remote video visitation system and shall include inmate
stations and a limited number of public visiting stations located at LBJ and 4th Avenue Jails
controlled via an Operator Control/Reception Station.
The system shall consist of cameras, monitors, microphones/handsets, audio-video switching
system, enclosures and all electrical cabling, materials, labor and equipment and services to
complete a functioning video visitation system. Proposal responses should provide identified
options and future capabilities.
As indicated above, the system will be implemented in multiple phases. Those phases and specific
requirements are detailed below.
Contractor shall maintain end-to-end responsibility for VVS, a turnkey inmate Web-based video
visitation system, at no cost to Maricopa County. Except for possible wiring needs, Contractor
does not require a subcontractor to install or operate VVS. Contractor shall verify the
completeness of all components of the system as a routine part of the installation process and
continually monitor the system to ensure it operates properly and generates revenues for Maricopa
County.
VVS was developed to take advantage of an open architecture that also meets ADA requirements
and runs on the Internet. It shall maintain the confidentiality of attorney visitation sessions by
blocking them from being recorded or monitored.
Third party and three-way sessions are not permitted. Further, recorded sessions and data can be
downloaded to MCSO applications for investigative and statistical purposes and VVS will be

SERIAL 13002-RFP
capable of receiving MCSO data, such as to populate inmate accounts, inmate information,
balances, etc.
The system, which will be implemented in the requested multiple phases, will consist of all
required cameras, monitors, microphones/handsets, audio-video switching system, enclosures and
all electrical cabling, and materials needed for ongoing operations. Contractor will ensure that all
labor and equipment is needed according to our preliminary implementation schedule.
The system’s open architecture allows the terminals to provide more than video visitation. The
video visitation terminal can also serve as a kiosk to enable video arraignment and visitation
sessions between inmates and their friends or family members, attorneys, and law enforcement
officers. In addition to traditional video visitation sessions, it also facilitates the following
activities:
o Visitation registration and scheduling
o Inmate information application
o Sick Call application
o Contractor’ Secure Instant Mail (electronic mail)
o Commissary order application
o Storage of recorded visitation sessions
o Emergency video application
o Automated retrieval and playback of sessions
o Visitation reporting
Before deploying systems and upgrades Contractor shall perform rigorous quality assurance (QA)
testing to ensure minimal to no down time once it is installed. Feature updates shall be provided at
no cost to County.
2.2 PHASE 1 -- VIDEO VISITATION/COMMUNICATION KIOSK SYSTEM EQUIPMENT
REQUIREMENTS:
Estimated implementation duration: 6 – 9 months
The Video Visitation Solution proposed for the MCSO must meet or exceed the technical
requirements outlined in this Section of the RFP. The Hosted Video Visitation Solution proposed
to meet these technical requirements must be provided for all MCSO facilities at no cost to MCSO
including system installation, training, operation and maintenance of the system and its
components. It is the intention of the County to utilize the existing kiosk locations in the inmate
areas for deployment of the new systems for LBJ and 4th Avenue (when practical). Contractor
shall provide County with specific schematics and drawings for the placement of Contractor
equipment. County reserves the right of approval for final placement.
The removal of the existing Video Visitation System equipment detailed in Exhibit F shall be the
responsibility of the Contractor. The removed equipment shall be delivered to County for disposal.
VISITATION STATION LOCATIONS:
2.2.1 Contractor shall perform at no cost to the County, a detailed site survey of the existing
electrical systems for all facilities where new and or additional kiosks are required. If the
electrical infrastructure is deemed insufficient, Contractor shall be responsible for
obtaining all permits and subcontractors to perform the work to County standards. Costs
associated with these services are allowable to be included in the ROI calculation detailed
in Exhibit “A”.
2.2.2 County requires that the Contractor provide inmate kiosks at a minimum ratio of 20:1
based on location capacity. A detail of the inmate capacities by location is contained in
Exhibit G. The minimum kiosk deployment detail is contained in Exhibit L. If the initial

SERIAL 13002-RFP
system has usage of 30% or more of any one station for more than one month an
additional station shall be installed at no cost to County. The expansion shall occur within
seven days.
2.2.3 LOWER BUCKEYE JAIL (LBJ) currently has 144 video visitation stations in place; 48
total inmate visitation stations in the Tower pods; 16 total in the Dorms; 12 in the Psych
unit; 6 roll-bouts in the Infirmary; 56 visitors and 6 Legal booths in the visitation lobby.
LBJ is to become our central hub for visiting for all inmates in the Durango Triangle
(which encompasses Durango Jail, Towers Jail, Tents Jail, Estrella Jail, and LBJ).
The following is an overview of the required minimum number of kiosks to be
deployed at this location:
Public Visitor Station: 54 kiosks
Legal Visitation (for attorneys): 8 kiosks
Towers: 96 kiosks
Dorms: 16 kiosks
Psych: 12 kiosks
• in addition to the mounted kiosk 1 roll about port per pod (12 total)
Infirmary: 12 Roll about
Total mounted kiosks: 186
Total mobile kiosks: 12
2.2.4 4TH AVENUE JAIL currently has 115 video visitation stations in place; 56 total inmate
visitation stations in the Tower pods; 14 roll-bouts in the Special Management Unit
(SMU); 38 visitors and 7 Legal booths in the visitation lobby. 4th Ave is to become our
central hub for visiting for all inmates in the Downtown Area.
The following is an overview of the required minimum number of kiosks to be
deployed at this location:
Public Visitor Station: 38 kiosks
Legal Visitation (for attorneys): 6 kiosks
Houses: 112 kiosks
SMU: 16 roll about
Total mounted kiosks: 156
Total mobile kiosks: 16
2.2.5 TENTS JAIL currently has 61 video stations in place; 36 total inmate visitation stations
in the Dorm area; 25 total visitor booths. Since we are going to have the central hub at
LBJ there is no need to have visitor side locations.
The following is an overview of the required minimum number of kiosks to be
deployed at this location:
Public Visitor Station: 0
Legal Visitation (for attorneys): 0
Legal/Medical visitation booths (for inmates): 0
Yards: 29 kiosks
Total Mounted Kiosks: 29
Total Mobile Kiosks: 0
2.2.6 DURANGO JAIL currently has no video visitation system in place. Once the new system
is installed all visitors will utilize the LBJ Visitor Center or use the web-based application
portion to obtain their visits.

SERIAL 13002-RFP
The following is an overview of the required minimum number of kiosks to be
deployed at this location:
Public Visitor Station: 0
Legal Visitation (for attorneys): 0
Legal/Medical visitation booths (for inmates): 0
Houses: 96 kiosks
Total Mounted Kiosks: 96
Total Mobile Kiosks: 0
Maricopa County may, at its option, choose to decommission this facility,
demolish it and build a new facility. In case of this event, it shall be the
responsibility of the Contractor conduct the following:
• Remove the installed equipment
• Either place the equipment in storage or redeploy to other locations
• Install equipment in the new facility (if contract time allows)
• Reduce the base usage rate by 1,200 calls per month for the length of
time that the facility is unoccupied and or replaced.
2.2.7 TOWERS JAIL currently has no video visitation system in place. Once the new system is
installed all visitors will utilize the LBJ Visitor Center or use the web based application
portion to obtain their visits.
The following is an overview of the required minimum number of kiosks to be
deployed at this location:
Public Visitor Station: 0
Legal Visitation (for attorneys): 0
Legal/Medical visitation booths (for inmates): 0
Pods: 48 kiosks
Total Mounted Kiosks: 48
Total Mobile Kiosks: 0
Maricopa County may, at its option, choose to decommission this facility, demolish it and
build a new facility. In case of this event, it shall be the responsibility of the Contractor
conduct the following:
• Remove the installed equipment
• Either place the equipment in storage or redeploy to other locations
• Install equipment in the new facility (if contract time allows)
• Reduce the base usage rate by 1,200 calls per month for the length of
time that the facility is unoccupied and or replaced.
2.2.8 ESTRELLA JAIL currently has no video visitation system in place. Once the new system
is installed all visitors will utilize the LBJ Visitor Center or use the web based application
portion to obtain their visits.
The following is an overview of the required minimum number of kiosks to be
deployed at this location:
Public Visitor Station: 0
Legal Visitation (for attorneys): 0
Legal/Medical visitation (for inmates): 3 roll abouts
Pods: 56 kiosks

SERIAL 13002-RFP
Total Mounted Kiosks: 56
Total Mobile Kiosks: 3
Maricopa County may, at its option, choose to decommission this facility, demolish it and
build a new facility. In case of this event, it shall be the responsibility of the
Contractor conduct the following:
• Remove the installed equipment
• Either place the equipment in storage or redeploy to other locations
• Install equipment in the new facility (if contract time allows)
• Reduce the base usage rate by 1,200 calls per month for the length of
time that the facility is unoccupied and or replaced.
2.2.9 EQUIPMENT SPECIFICATIONS:
Kiosk Video machines furnished under this contract shall be a hardened steel enclosure to
include a touchscreen. The Kiosk Video station must be new or in like-new condition
and appearance, in good working condition, and fully operable when installed and during
the contract period. The equipment must be approved by MCSO before installation.
The VVS terminal is constructed as a self-contained, hardened steel case that is wall
mounted and equipped with a built-in shatterproof touch screen, a high-resolution video
camera with integrated lighting, and a handset for audio communication. The steel
braided corrections-grade handset can withstand 1,000 pounds of pressure. Surge
protection is implemented on each unit with the ability to maintain clean power in the
event of a brown-out, where the voltage drops to 6V. The stations come with a custom
mounting bracket that ensures a secure, vandalism-proof installation that also prevents
hiding of any contraband within or behind the terminal. On the rear of the station the only
cables to connect are power and networking: a 3-prong 120-volt (standard PC power
cable) and a CAT6 networking cable. The stations do not require additional cabinetry. All
equipment will be approved by MCSO before installation.
2.2.9.1 Detention grade hardened steel wall mounted enclosure with rounded top and
corners.
2.2.9.2 A shatterproof LCD touchscreen monitor with a minimum of 15” and no larger
than 17”.
VVS terminals feature shatterproof 15-inch touch screens. Contractor reserves
the right to install different terminals or different specifications, as modifications
or improvements are realized in manufacturing. Any alternative terminal shall
be approved by County prior to deployment.
2.2.9.3 One detention grade audio handset per inmate terminal, and two detention grade
audio handsets per visitor terminal, and have portable terminals with handset
and speaker option.
Handsets on VVS terminals are detention grade—one on inmate terminals and
two on visitor terminal.
2.2.9.4 The terminal will have a built-in camera with built-in LED lighting that
automatically activates during video visitation sessions and automatically ends
when the video visitation session completes.

SERIAL 13002-RFP
VVS terminals have built-in cameras and unique LED lighting to illuminate
inmates and those in the visitor center so they can better be seen and also assists
in the monitoring and investigative functions.
2.2.9.5 The enclosure shall not have any openings exposed to the user. This includes all
wiring and ventilation holes.
2.2.9.6 The enclosure shall not have any external hinges.
2.2.9.7 The terminal must prevent spills from entering the enclosure.
2.2.9.8 The terminal must have on-screen signature capabilities to capture an inmate’s
signature without the use of a “light pen” or other external attachment.
Because VVS terminals are hardened touch screens, they are capable of
accepting signatures “written” without having to use a “light pen” or external
attachment that could be used as a makeshift weapon within the facility. The
system utilizes PINs or other identifiers to determine which inmates are using
the system.
2.2.9.9 The terminal must be assembled from non-proprietary, off-the-shelf computer
components.
2.2.9.10 The terminal shall be powered by 110VAC.
2.2.9.11 The terminal must have heat syncs and heat vents, located in the back of the
terminal, in order to allow for proper cooling.
2.2.9.12 The enclosure shall not have a physical on/off switch; it must be able to be
remotely shut off by a staff member using a switch located in a secure area.
VVS terminals to not have a physical on/off switch on their exterior. Rather a
proprietary magnet is used to activate and de-activate the terminals, preventing
inmates from powering them on or off. The software that operates the VVS
terminals can be disabled remotely, effectively shutting the terminal off.
2.2.9.13 The system must have a LCD “wallboard” viewing officer’s station for each
facility all located at our central viewing room located at the Lower Buckeye
Jail
Authorized County users will be able to initiate, control, record, retrieve and
monitor video visitation sessions. One of the primary advantages of
implementing VVS is the ability to live monitor and record video visitation
sessions. This capability creates new investigative opportunities and also
reduces violence within jail walls. In addition, the VVS interface enables jail
staff to flag visits for later investigative review and lock recordings from being
purged after the standard retention window expires.
VVS sessions can be monitored live by facility administrators by clicking on the
“Appointments” icon and then selecting “View.” Multiple live sessions can be
viewed simultaneously. There are no software-imposed limitations regarding
the number of sessions that can be viewed at the same time. Simultaneous
sessions will be limited by available bandwidth.
2.2.9.14 The “wallboard” station must be a minimum of 60” viewing platform with an
array of different configurations for viewing multiple visits simultaneously with

SERIAL 13002-RFP
the ability from the viewing station to end visits remotely due to improper
conduct.
2.3 WEB-BASED VIDEO VISITATION/COMMUNICATION KIOSK SYSTEM HARDWARE
REQUIREMENTS:
2.3.1 Digital Recording – The system must include digital recordings of video conversations,
in real-time and with historical and playback capability. These recordings can be
selectively turned on or off through programming by the vendor, dependent on the type
of call and other pertinent legal requests.
Visitation sessions not blocked from recording are automatically recorded and can be
played back at any time.
Recorded visitation sessions are downloaded in MPEG-4 format.
Recording of video sessions will be suspended for privileged visitation sessions, such as
attorney visits. Attorneys must register in VVS in a custom user group, which will be
used as the key to whether a visitation session is recorded or not.
2.3.2 Recording Backup – The system shall be equipped with appropriate backup, to reduce
interruption of service or data loss.
The video visitation application and data reside on a server that is hosted on Contractor
network. This server manages all the interactions between the video visitation terminals
and clients and provides secure storage of all data.
All servers located in the Contractor data centers are regularly backed up, and
geographically redundant, to ensure the highest quality of service and reduce the potential
for service interruption or data loss.
2.3.2.1 Legal IP Number Database – The system shall have the capability to allow
entries of the name associated with the IP number, law firm, probation, or court
and date the IP number was added.
Rather than rely on IP addresses, VVS streamlines this process and reduces
database needs because it requires attorneys to register using their Bar ID.
Through this process and final verification by facility personnel, attorney visits
are kept confidential though a record of the visitation session is still retained.
2.3.3 Non-Record Legal Video - Legal Video Visits shall not be recorded.
2.3.4 Reproducing Media – Writeable DVD or Blu-ray are the preferred reproducing media to
include encrypted password capability.
2.3.5 Uninterrupted Power Supply (UPS) – The system shall include a UPS backup for use in
the event of a commercial power interruption.
2.3.6 Time Synchronized System to a Master Clock – The entire system shall be time
synchronized including automatic daylight saving adjustment and Arizona time.
Contractor synchronizes VVS with all time zones to ensure the integrity of time and date
data across the system. This synchronization includes adjusting for changes in daylight
savings time and Arizona time.
2.3.7 Firewall
Contractor will install and maintain firewalls both on site and at our centralized data
center in Dallas, TX.
On site, data is both encrypted and authenticated via software algorithms. This occurs at
both the inmate video terminal, at on-site friends and family terminals, and at the PC of a
home user (during remote visitation sessions).

SERIAL 13002-RFP
At our corporate data center, for video traffic from our facilities we utilize a redundant
pair of Cisco 5540 Adaptive Security Appliances for the Firewall. For the remote web
services, we use an independent, redundant pair of Cisco 5540 Adaptive Security
Appliances for the Firewall.
2.3.8 Archival of Records and Recording
2.3.8.1 Contractor shall provide a storage facility for all data.
2.3.8.2 Upon request, Contractor shall furnish the call data records (CDR) and Secure
Video Visitation (SVV) records for the previous seven (7) years.
2.3.8.3 Recordings – The Video recordings shall be stored and available online, for a
minimum period 2 months, or 60 days.
2.3.8.4 MCSO shall retain access to all data of records and recordings and said access
shall survive the termination of this agreement.
2.4 VIDEO VISITATION SYSTEM SOFTWARE REQUIREMENTS:
2.4.1 The video visitation scheduling, user management, and policy management, must be
web-based and allow for MCSO to administer visitation sessions and visitation
operations based on MCSO policies
VVS makes the complex tasks of scheduling sessions and managing user accounts easy
and secure for the facility, friends and family members, and inmates. The following
highlights many of the features and functions inherent in VVS.
User Account Set-up and Scheduling for Friends and Family Members
 Web-based and accessible from any standard Web browser
 Simple user interface, enabling account set-up and scheduling to be completed in
minutes
 Automatically support multiple facilities in multiple locations with multiple housing
units, making it easy to “find” the desired inmate
 Automatically displays only the visitation times and dates that are available
 Automatically sends an email confirmation when a visit is scheduled, modified, or
cancelled
 Allows users to easily change their personal information (password, address, phone
number, etc.)
User Account Control and Scheduling Features for the Facility
 Secure, Web-based access anytime/anywhere – providing different levels of
authority and requiring unique user names and passwords
 Point and click to view thorough user information including photo ID and easily
approve or reject a user account
 View, manage, report, and modify scheduled visits from the VVS dashboard
 Review historical staff usage through system user logs
Scheduling Features for Inmates
 Terminals with simple touch screens and user-friendly, basic icons - providing
inmate access in English, Spanish, and any other language requested by Maricopa
County
 Large letters and numbers that clearly display pending visits
 Built in lighting to enhance screen images

SERIAL 13002-RFP
 On-screen timer to show remaining time throughout the entire visitation session
2.4.1.1 Legal Visits (Private Attorneys) – Legal Visits are considered right to counsel
confidential. These videos are not recorded or monitored and may be charged
for Web usage.
While attorney calls are private and not recorded, they still are logged and
charged so that Maricopa County can earn commission payments on them and
track the activity. Records of all visits that have occurred are stored even though
the visit is not recorded. This valuable information shows that attorneys have
had access to their clients. Records are stored for three years.
2.4.1.2 Legal Visits (County Public Defenders/Prosecutors)-Legal Visits are considered
right to counsel of confidential. These videos are not recorded or monitored and
will not be charged Web usage.
While attorney calls are private and not recorded, they still are logged and
charged and Maricopa County can earn commission payments on them. There is
a record of all visits that have occurred. This valuable information shows that
attorneys have had access to their clients. Records are stored for three years.
2.4.1.3 Free County Agency Visits (i.e. Adult Probation, Sheriff’s Deputies, and
Officers of the Court) – These videos are not considered right to counsel
confidential. The Video is recorded and monitored and is free from Web usage.
Contractor records all visitation sessions that are not private and privileged.
Contractor will work with Maricopa County to establish custom user groups that
identify sessions for which there will be no charge to users.
2.5 SYSTEM FEATURE REQUIREMENTS:
Contractor’ technology is flexible and does not mandate rigid specifications when working with
facility-owned systems, JMS, OMS, commissary, vendors, etc. Contractor will fully cooperate
with your facilities and vendors to automate the systems.
The most common technologies Contractor uses to integrate with your systems include: SOAP
Web Services, HTTP, FTP push or pull of files in any textual format, JSON, XML-RPC, and TCP
Sockets. All of these methods are performed over a secure connection.
Contractor is able to transform your data format for insertion into our platform, negating the need
for costly code modifications to your system. Contractor integration engineers will consult with
your facilities’ IT department or system provider to determine the best integration strategy for
your specific application.
The dedicated Contractor Integration team designs, develops, tests, and implements all custom
integrations with corrections industry and banking systems. Our mission is to deliver fast and
flexible solutions for our customers. This process is incorporated into the overall Project Plan,
included as Appendix A, for the installation of the Contractor SCP inmate telephone system.
Major milestones include:
• Collect Preliminary Needs/Requirements
• Contract Signed
• Finalized Requirements document
• Approved Scope Statement
• Finalize Design Document
• Schedule Customer Implementation
• Develop Custom Integration Solution
• Test Custom Integration Solution
• Implement Custom Integration Solution

SERIAL 13002-RFP
• Customer Approval and Sign-off
2.5.1 Inmate Personal Identifier (PIN) – The system shall provide unique Personal
Identification number to each inmate and user. The system shall interface with MCSO’s
Jail Management System (JMS). Inmates shall establish a PIN number upon first use of
kiosk system.
2.5.2 Multi-lingual inmate interface (English and Spanish at a minimum).
2.5.3 A single system must be able to support multiple facilities in multiple locations with
multiple housing units.
2.5.4 Web-based visitation scheduling for authorized users (MCSO Services staff, attorneys,
the public) utilizing any standard web browser.
Inmates’ friends and family members access a simple Web site via the Internet, designed
with the look and feel of other Contractor systems. The inmate’s friend or family member
schedules and pays for a video-visitation session by going to www.securustech.net Web
site.
Using the video visitation Web site, they can select the facility and inmate they wish to
participate in the video visitation session. The scheduling application automatically
schedules visits according to the inmate’s dormitory, which terminals are available at that
location, and available session times for video visitations to be held. Fees are accessed
and collected at the time the visit is scheduled via credit or debit card.
VVS receives inmate information, including housing location, from the JMS. Our system
then dynamically identifies whether the inmate is located in an area with a video
visitation terminal, whether a terminal is available based on date/time of the requested
visit, and automatically displays only available times to the person scheduling the
session.
VVS allows user fees to be assessed for remote or at-home visitation sessions and
collected by the system. As friends and family or members of the public elect to conduct
remote visitation sessions, they pay for the session on a per-session charge.
2.5.5 Inmate terminal must display pending visits and scheduled medical appointments.
The system shall only show a session is scheduled and does not define the kind of
session, such as a medical appointment, providing privacy for inmates and conformance
with HIPAA requirements.
2.5.6 Web-based scheduling system must allow users to easily and simply schedule a visitation
session.
2.5.7 Web-based scheduling system must require visitors to provide valid photo ID in
accordance with MCSO Policy DK-3, Inmate Visitation before signing up for a visitation
session
Friends and family members are required to provide proof of identity when registering
for VVS. Failure to do so nullifies their enrollment and prevents them from being able to
schedule visitation sessions. Friends and family members’ identities can be easily verified
by authorized Maricopa County users.
2.5.8 Web-based scheduling system must only display timeslots that are available for each
individual inmate in conjunction with JMS and other scheduled Inmate functions
included but not limited to future court dates, medical appointments, and programs.

SERIAL 13002-RFP
VVS displays only available time slots to friends and family members to avoid double-
booking appointments. Inmates can easily see appointments scheduled for that day by
pressing the Appointments icon on an VVS terminal. To track inmates, VVS interfaces
with the JMS and takes data feeds approximately every 15 minutes. If an inmate is moved
to court or the infirmary, for example, any sessions scheduled for that inmate during that
time period will be automatically cancelled and notification sent to the individual who
scheduled the session.
2.5.9 Web-based scheduling system must conduct all conflict checking and only display times
that are available.
2.5.10 Web-based scheduling system must allow users to easily change their personal
information (password, address, phone number, etc.).
2.5.11 Web-based scheduling system must send an email to the visitor when a visit is scheduled,
modified, or cancelled.
2.5.12 If a scheduled visit is cancelled, the timeslot should become available for scheduling.
2.5.13 Web-based scheduling system must assign a unique visitation identification number for
every visit for reporting and tracking.
2.5.14 System must use set durations of 20 minute increments for each on-site visit, or in
increments to be determined by MCSO Command Staff.
2.5.15 System duration for online Web to be determined by County.
2.5.16 Security Levels for Users - The system shall be capable of assigned password access for
different levels of security to include System Manager, System Administrator, User
Security Level Access by task and location.
2.5.16.1 Each user will require a unique username and password that will dictate their
level of functionality.
2.5.16.2 The system provides authorized users the ability to do searches and create
reports.
2.5.17 Video Searching – The system shall be capable of searching records by Booking number,
Inmate name, Visitor name or assigned number, IP address, Visitor ID number, and
date/time.
2.5.18 The system shall detect when extra people or voices are present and a notation shall be
included in the video detail record of the attempt.
Contractor’s VVS does not currently have the ability to detect extra people or voices
during the Video Visitation Session.
2.5.19 Attachment of Notes to Video Records – The system shall have the capability of
attaching up to six (6) notes of at least 50 characters to any call record to include
information such as case number or other investigative data.
Though this feature is not directly available in our VVS product, the ability to attach
notes to VVS session recordings can be accomplished using our proposed THREADS™
investigative tool. Contractor is experienced in developing such applications and has
developed this feature, which is currently available to users of our inmate telephone
system. We are currently in the process of developing and exploring such capabilities in
products such as VVS; we continue to develop capabilities for VVS that mirror the

SERIAL 13002-RFP
capabilities in its inmate telephone system. This ensures continuity of use between SCP
and VVS.
2.5.20 The system shall provide a visual countdown clock to inform visitor of how much time s
left.
2.5.21 The system shall provide a visual warning message to inform the visitor that the visit will
be ending in 2 minutes.
2.5.22 The system shall automatically cancel any pending visits if inmate is in-process or has
been released from jail.
2.5.23 The system provides a way to display scheduled visits to Staff so they know where and
when an inmate needs to be available for pending video visits.
2.5.24 Authorized personnel must be able to quickly and easily schedule visitation sessions.
2.5.25 The scheduling and management system must be able to communicate with the video
hardware at the time of a scheduled visit so that the visitation session will automatically
commence without staff involvement.
2.5.26 The video visitation system must have visitation recording capabilities.
2.5.27 The kiosk must be able to access the web-based application and be enabled for touch
screen inputs.
2.5.28 The kiosk will provide the inmate with standard information that is retrieved from the
facility’s jail management system. Standard information would include such things as
upcoming court dates, Inmate account balances, and visits.
2.5.29 Provides an audit trail of all system activity (i.e., user login times and locations, which
users have scheduled/modified/cancelled a visit, etc.).
2.6 SUBSEQUENT PHASE PLANNING
For the phases detailed below, Contractor shall consult with County and develop a detailed
implementation plan for each phase. The order and approximate length of each phase may be
changed by County at any time with notice to Contractor. If Contractor fails to meet any timelines
agreed to between the Parties, Contractor may be deemed to be in default and corrective action
may be deemed necessary (up to and including termination, or modified revenue sharing rates).
2.7 PHASE 2 – INMATE RULES AND REGULATIONS REQUIREMENTS
Estimated implementation duration: at start-up
2.7.1 The complete Rules and Regulations for Inmates will be available electronically on the
kiosk. Inmates will be required to acknowledge the availability of these rules and
regulations with an electronic signature when they establish their Personal Identification
Number.
Currently under development, VVS will be capable of enabling inmates to read
documents such as MCSO’s Rules and Regulations on the terminal. Inmates will be
required to access the documents using unique PINs, which will be used to verify and
acknowledge that they have read any required documents.
2.7.2 If an inmate who is still in custody after 48 hours from the time they are accepted into
custody and they have not yet acknowledged the availability of the Rules and Regulations
for Inmates on the kiosk, an electronic message will be forwarded to the commander of
the Bureau Hearing Unit, or his designee, for appropriate follow-up.

SERIAL 13002-RFP
Contractor is considering this capability but has not yet scheduled it for our development
road map. As a functional equivalent and until it is firmly identified as an enhancement to
VVS, Contractor system administrators will generate compliance reports required by
Maricopa County to provide this capability without additional work for the County.
2.8 PHASE 3 – INMATE FORMS REQUIREMENTS –INMATE REQUEST FORMS & LEGAL
REQUESTS
Estimated implementation duration: 1 month
2.8.1 The inmate will complete Inmate Request Forms and legal requests via touch screen
keyboard and be signed for by using signature screen without using a light-pen or other
attachment.
2.8.1.1 The forms shall be automatically routed to the appropriate locations where they
can be processed.
VVS is currently configured to route forms to a queue that can be accessed
based on one of three groups authorized users are granted security permissions
to. Contractor is willing to work with Maricopa County to better understand
your needs in this area and develop such routing capabilities.
2.9 PHASE 4 – INMATE CANTEEN REQUIREMENTS
Estimated implementation duration: 1 month
2.9.1 The kiosk will provide for commissary ordering with real-time account balance via touch
screen inputs.
Contractor will interface VVS with Maricopa County’s commissary ordering system to
display account balances that will be updated based on the refresh cycle established
between the two systems. Real-time updates can be made though they would have to be
initiated from the commissary system.
2.9.1.1 Commissary application shall have pictures of products.
2.9.1.2 Commissary application shall reasonably replicate the functionality of the
County’s current commissary systems.
2.10 PHASE 5 – INMATE FORMS REQUIREMENTS – GRIEVANCES AND APPEALS
Estimated implementation duration: 1 month
2.10.1 The inmate will complete grievance and appeal forms via touch screen keyboard and be
signed for by using signature screen without using a light-pen or other attachment.
VVS’s Grievance Module is a two-way communication vehicle between inmates and the
facility and will be acknowledged by the inmate by either accepting or rejecting the
facility’s grievance response.
2.10.1.1 The forms shall be automatically routed to the appropriate locations where they
can be processed.
2.11 PHASE 6 – INMATE E-MAIL REQUIREMENTS
Estimated implementation duration: 1 month
2.11.1 The kiosk will provide an Inmate Email solution.

SERIAL 13002-RFP
2.11.1.1 Inmates will be able to receive an email from an approved user that pays and
prepays for response. Emails shall be no more than 500 characters in length.
2.11.1.2 The email system shall have a word recognition program that can identify
certain words, phrases, or slang and flag it.
2.12 PHASE 7 – CORRECTIONAL HEALTH SERVICES REQUIREMENTS – HEALTH CARE
NEEDS FORMS
Estimated implementation duration: 1 month
2.12.1 The inmate will complete Health Care Needs Requests via touch screen keyboard and be
signed for by using signature screen without using a light-pen or other attachment. The
County understands that said functionality is not available as of the execution of this
contract and that Contractor shall make all reasonable efforts to meet this requirement in
the future.
2.12.1.1 The forms shall be automatically routed to the appropriate locations where
they can be processed.
2.12.2 The kiosk will provide for sick call reporting via touch screen inputs.
2.13 FUTURE DOCUMENTS AND APPLICATIONS
2.12.1 The system will include the capability to add additional document applications and/or
upgrade previously installed documents and applications as necessary.
3.0 INTERFACE REQUIREMENTS
The proposed system must interface with MCSO data systems using MCSO-preferred transaction-oriented
protocols in near real-time within our secure network environment. The preferred approach is via a vendor
centralized server connection to the County Integration Engine to minimize external connectivity to the
MCSO network. The County Integration Engine is used to facilitate connectivity between systems using a
myriad of transport and data formatting protocols. The County Integration Engine uses IBM WebSphere
MQ messaging as the preferred transport for guaranteed store-and-forward delivery. In this configuration,
the County’s MQ messaging server would host connections to the vendor system, which would run MQ
client software.
Additionally, MCSO maintains a full, parallel development/test environment for IT systems. Vendor
systems should integrate with existing MCSO systems and processes and should support a full
development/test environment. Please elaborate on how your proposal will meet or exceed these
requirements.
For the initial implementation of the web-based video visitation system (WVVS) a small set of transactions
should be implemented to help coordinate the scheduling of inmates for visits. The Jail Management
System (JMS) holds the schedule for all inmates’ time commitments. System integration transactions
between the WVVS and the JMS should be created to help coordinate the scheduling of inmate video visits.
As an example, there should be a transaction sent by the WVVS to the JMS requesting a list of scheduled
appointments for a given time period (one day or more). With the JMS response the WVVS would be able
to determine and display available time slots for visitation.
The most common technologies Contractor uses to integrate with your systems include: SOAP Web
Services, HTTP, FTP push or pull of files in any textual format, JSON, XML-RPC, and TCP Sockets. All
of these methods are performed over a secure connection.
Contractor is able to transform your data format for insertion into our platform, negating the need for costly
code modifications to your system. Contractor integration engineers will consult with your facilities IT
department or system provider to determine the best integration strategy for your specific application.

SERIAL 13002-RFP
Contractor Integration Process
The dedicated Contractor Integration team is our dedicated group of individuals that designs, develops,
tests, and implements all custom integrations with corrections industry and banking systems. Our mission is
to deliver fast and flexible solutions for our customers. This process is incorporated into the overall Project
Plan for the installation of the Contractor SCP inmate telephone system. Major milestones include:
o Collect Preliminary Needs/Requirements
o Contract Signed
o Finalized Requirements document
o Approved Scope Statement
o Finalize Design Document
o Schedule Customer Implementation
o Develop Custom Integration Solution
o Test Custom Integration Solution
o Implement Custom Integration Solution
o Customer Approval and Sign off
Development/Testing
Contractor will integrate with existing MCSO systems and processes and to support a full development/test
environment. Contractor supports and utilizes today a four level IT environment today:
o Development
o Quality Assurance
o Pre-Production
o Production
Scheduling of Inmates' Time Commitments
VVS schedules based on information from its most-recent JMS data feed. When an inmate is registered in
JMS as being unavailable for whatever reason, any video visitation sessions for that inmate in that time
period are automatically cancelled by the system. For example, if a video visitation session is scheduled
form an inmate at 10 a.m. on a Monday morning but the inmate is moved to the infirmary at 9 a.m., when
VVS receives that data it will automatically cancel that session and issue a credit for the session to the
visitor, who can reschedule at their convenience.
4.0 NETWORK:
4.1 Active network and associated equipment shall be owned and maintained by MCSO. This
equipment and interconnections shall be purchased by the vendor, as per our specifications, as part
of the “no cost” initiative. The active network equipment will be composed of Cisco router and
switch devices, which will be interconnected site-to-site via Metropolitan Optical Ethernet
circuits. These network devices shall be configured for use by the vendor to insure proper
compatibility with their end devices.
Because of the high bandwidth demands for the VVS system’s network requirements, Contractor
proposes to operate the system on a separate, parallel network that will offer equivalent or higher
levels of service than from piggy-backing on MCSO’s network. While MCSO will own the
network that Contractor procures and installs, operating it separately will maximize efficiencies of
both networks because of the resource demands of transmitting audio and video signals.
Contractor will configure and install network devices are both compatible with end devices and
will optimize network functionality.
4.1.1 The video visitation system shall be a complete IP-based system. All video and audio
streams between the terminals, visitors, and management equipment (servers) shall be
transmitted over Ethernet.

SERIAL 13002-RFP
4.1.2 Systems that utilize analog audio/video matrix switching systems are not acceptable.
VVS is fully Web based and digital, and does not have analog components. It is a
centralized system that allows automatic technology and feature upgrades. After the
video visitation system has been implemented, it is easy for Contractor to enable new
features and modules by activating the feature in the centralized system.
4.1.3 The video visitation solution shall consist of inmate kiosks connected over a 1Gbps local,
dedicated Ethernet network. Each site shall be connected to other sites via a 50Mbps
CenturyLink Metropolitan Optical Ethernet circuit. These MOE circuits shall reside in a
private cloud through CenturyLink.
Contractor will provision and implement the network VVS operates on and ensure that it
includes sufficient bandwidth to meet the visitation needs of Maricopa County, your
inmates and their friends and families. Contractor will upgrade the network and VVS as
necessary during the life of the agreement.
4.1.4 The visitor terminal shall be able to access the video visitation solution via local area
network (LAN) and via a broadband internet connection (DSL, cable, etc.) using a
computer or laptop that is web camera and headset enabled.
4.1.5 High quality video using low bandwidth
4.1.6 Video Standards: H.264
4.1.7 Video Transmission Speeds: 64 Kbps – 2 Mbps
4.1.8 Wide range of video resolutions and bit rates: CIF (352 x 288 pixels), SIF (352 x 240
pixels), QCIF (176 x 144 pixels)
4.1.9 Constant or variable bit rate and frame rate
4.1.10 Must provide encryption for all visits
4.2 CABLE/ELECTRICAL POWER:
4.2.1 The Contractor shall be responsible for the installation of all necessary low voltage CAT6
cable, power lines, electrical hookups, for each video kiosk with control in each facility.
4.2.2 Existing house cable used to provide services becomes the property of MCSO.
Contractor will replace all existing cable on Maricopa County’s current video visitation
systems with new CAT6 cable.
4.2.3 Power, Grounding and Cooling Requirements
VVS terminals have the following environmental requirements:
 Operating temperature range: -4°F to 122°F (-20°C to 50°C)
 Power: 110V, 2.5 amps
 Grounding: All terminals require a three-prong grounded power outlet
 BTU: Each terminal generates approximately 210 BTUs during a visitation session
with the lights operating.
4.3 INVESTIGATIVE TOOLS/INTELLIGENCE GATHERING:
The system shall have the ability to provide investigative tools, features, and creative solutions
that would enhance MCSO’s capability to actively monitor and data mine criminal activity being
conducted by inmates in the jails through the Web-Based Video Visitation/Communication Kiosk
System.

SERIAL 13002-RFP
Contractor shall provide Maricopa County with our new, powerful investigative software called
THREADS™, exclusive to Contractor and not available from any other provider. THREADS will
enable Maricopa County investigators mine intelligence data like never before and uncover
criminal associations quicker and more efficiently, such as interfacing with TouchPay kiosks to
follow the money trail of who made deposits or paid for video sessions and associating that
information with other investigative data.
Contractor understands the lifecycle of intelligence and investigating communications data and the
challenges investigators, detectives, and corrections facility staff face in both time and resources,
such as the following:
o Pulling reports
o Exporting information
o Sending information to someone else
o Contacting other facilities for information
o Combining all the information together
o Receiving information in many different formats
o The daunting task of identifying suspicious behavior in the information provided to uncover
focused leads
The Contractor THREADS product provides the means to answer these questions. The unique
algorithms used within THREADS were designed by real investigators with many years of
experience analyzing communications data and training other investigative units on how to
analyze data.
Managing Investigative Data
Sources of Information
Corrections Data External Data
• Inmate call records • Confiscated cell phones (such as calls,
• Inmate personal information (such as text messages, emails, videos, and
name, account number, PIN, DOB, and contacts)
SSN) • Corrections facility information in
• Who the inmate is allowed to call versus proximity to calling behaviors
who is actually called • Events and places of interest
• Called party billing name and address • Mail
information • Lexus Nexus
• Public phone records • SS7 information
All corrections data (such as call records, phone numbers, billing name and address) is
automatically and fully integrated with THREADS the moment THREADS is enabled. All other
sources of data are imported into THREADS and analyzed together to automatically build an
investigation.
After determining a suspect on the outside of the facility is involved and mapping out the address,
the investigator acquires the public phone records and imports that information into THREADS,
which is again analyzed with all the other gathered information. This all takes place in one
location, with one tool, and is completely integrated with inmate data.
Powerful, Accurate, Easy to Use
THREADS is a powerful, accurate, easy-to-use, intuitive tool that will automatically analyze
investigative data such as inmate communication records, public phone records, and data from
confiscated cell phones to automatically generate focused leads for investigators. Leads can

SERIAL 13002-RFP
include suspicious calling patterns, inner circles, communication events to numbers on a bounce
list, associations between multiple inmates, their correlation to called parties, and much more.
Additionally, this powerful software provides dayroom-based analysis that discovers leads
irrespective of the PIN being used by the inmate and common contact reporting showing inmates
who are facilitating communications between different areas of the institution. Maricopa County
investigative staff can easily uncover patterns of fraternization between inmates and correctional
officers, discover common contacts between inmates and called parties, and customize the
information and reporting to filter out irrelevant calls such as to girlfriends or legal counsel from
analysis.
THREADS will detect criminal organizations being run from within jail, detect three-way calling
patterns when multiple inmates are talking to one called party at the same time, find associations
of multiple called parties based on who is calling them, and identify inmates who possibly have a
cell phone based on calling patterns. For instance, if an inmate makes six calls per day, every day,
but then all of a sudden doesn’t make any for a week, it is possible they have another way to
communicate, such as a cell phone.
Graphic Representation
All information is presented graphically as well as textually such as the example presented in the
following figure.
Timeline charts and graphical analysis make it easy to show periods of high-intensity calling and
other calling patterns on a graphical and interactive timeline. This technology identifies the inmate
even if the calls are masked by another inmate’s PIN and eliminates the human intervention by
receiving actionable intelligence at the push of a button. Additionally, THREADS allows you to
set up automated notifications, which will email an investigator when information is found.
THREADS analyzes data for investigators and provides interactive visualization tools to produce
easy-to-understand analytical reports, charts, interactive graphs, maps, and builds a case and
presentation view that can be used as evidence in a criminal trial.
Investigative Benefits for Maricopa County
o Cell phone forensics analysis
o Identify accomplices
o Inmates contact people on the outside indirectly, identify who they are “really” contacting
o Identify linkages
o Identify an inmate’s inner circle
o Identify associated gang members
o Identify an inmate’s communications within jail
o Find unique patterns in communications data
o Combine all the data into a single system to analyze
o Harvest all of this information with enhanced reporting tools
Contractor’ THREADS is an exclusive investigative technology that no other provider can offer to
the correctional industry. THREADS will be available as an optional product and empowers
Maricopa County with the latest in investigative technology and one of the most powerful
investigative tools in the intelligence community.
4.3.1 Random Monitoring of Live Video in Progress – The system shall provide the ability of
randomly monitoring live Video and record and review with a rewind function.
Contractor Video Visitation allows real time viewing (monitoring) of video sessions and
interrupt from a computer (smart phone and tablet coming soon) for authorized users.
Live viewing can be done at the facility or remotely. Authorized users can view live
sessions with a standard computer and a broadband internet connection.

SERIAL 13002-RFP
The system has the capacity to simultaneously record the visitation sessions from all
installed stations.
Contractor Video Visitation allows the facility to record sessions either predetermined by
user profile, for example all offenders, or ad-hoc, for example where suspicious behavior
is seen. All recorded sessions are stored in an encrypted file format and only users with
proper permissions can view recordings. Recordings are hosted in through the centralized
network. All recordings are logged and time-stamped for traceability and to ensure
integrity of the recordings. Contractor anticipates enhancements to the recording
functionality, which will include additional search capabilities, download capabilities,
and recording user management capabilities.
Depending on the facility’s data retention policy, Contractor can set the recorder software
to have 30, 60, or 90-plus day retention cycles. Transferring recordings to mobile media
is available, and Contractor can provide recordings on request. Administrator access to
transfer recordings is currently under development.
THREADS™
A Contractor exclusive, lead generating, analytic technology and is not available from
any other provider. THREADS is a powerful, accurate, and extremely easy to use
software application that will automatically generate leads for investigators by
uncovering calling patterns, associations between multiple offenders, and their
correlation to called parties.
THREADS will automatically analyze investigative data such as offender communication
records, public phone records, and data from confiscated cell phones to generate focused
leads for investigators. Leads can include suspicious calling patterns, inner circles,
communication events to numbers on a bounce list, associations between multiple
offenders, their correlation to called parties, and much more.
4.3.2 Ability to Automatically Notify an Investigator – The system shall provide the ability to
remotely notify an investigator when a targeted inmate is visiting or has visited or an IP
address is being used or has been used.
This function is currently on the VVS road map and targeted for development at a later
time.
4.3.3 Transcribing Email (English and Spanish) Search – Ability to translate multiple
languages from Inmate Email.
Contractor inmate email application, Secure Instant Mail (SIM) is the application we
propose for inmate email. SIM has the capability to translate between Spanish and
English and English to Spanish.
4.4 INSTALLATION REQUIREMENTS:
4.4.1 All costs Associated – The contractor shall be responsible for all costs associated with the
Web-based Video Visitation/Communication Kiosk System, including purchase,
installation, service, maintenance and operation. The Sheriff’s Office shall have no
responsibility for any costs associated with the installation or on-going maintenance of
the system, excluding the network.
4.4.2 Space Requirements
VVS requires the following space, environmental, and electrical power requirements:
 Space: Outside dimensions of VVS terminals are 21” x 17” x 6” (H x W x D). The
video visitation application and data reside on a server that is hosted on Contractor’
network. This server manages all the interactions between the video visitation
terminals and clients and provides secure storage of all data.

SERIAL 13002-RFP
 Environmental: VVS units are designed for a typical correctional environment and
do not require any special environmental conditions.
 Electrical: VVS units use a three-prong 120-volt (standard PC) power cable.
4.4.3 Implementation Plan (Attachment J)
4.4.4 Coordinating Removal of the Current Video Visitation Systems – MCSO currently owns
the Inmate Video Visitation System in place at 4th Ave Jail, Lower Buckeye Jail, and
Tents Jail. When a new contractor is selected as a result of this RFP, a coordination team
shall be formed for a smooth and orderly transition from the current system to the new
system. This team will consist of MCSO personnel, FMD and the new contractor. This
transition should cause minimum service interruptions. A new contractor may install
new cable or acquire legal rights to the existing cable. Minimal disruption of service is
required for new installation.
4.4.5 System Testing
4.4.5.1 The Contractor must describe, in its response, how it performs standard system
testing to ensure that the proposed Web-based Video Visitation/Communication
System and its network services are fully implemented and ready to accept
visitation traffic and MCSO use. This description must include the Contractor
and industry standard methodologies, procedures and protocols consistent with
the Web-based Video Visitation/Communication Kiosk System proposed for
MCSO.
After each facility is transitioned, our Project Manager and Field Service
Technician will review our quality checklists with the Maricopa County Team.
Weekly stakeholder meetings will be hosted by the Contractor Project Team and
will involve participation from the Maricopa County Team.
At the beginning of the implementation project, the Contractor Project
Management Team will work with the Maricopa County Team to identify key
stakeholders, primary points of contacts, and roles/responsibilities for the
duration of the project.
The Contractor Project Management Team will establish regular meeting forums
and communication protocols that accommodate the requirements of the
Maricopa County Team.
Throughout the duration of the project, our Project Management Team will
provide weekly installation progress reports. The reports will include updates on
all active, completed, and pending installation activities.
In addition to the personal communication from our Project Managers,
Contractor can set-up automated email notifications for the Maricopa County
Team. The automated email notifications are a great way for our customers to
receive updates on status changes for major milestones and other tasks of
interests.
4.4.5.2 The Contractor must describe what is required of MCSO personnel during this
system testing. All hardware, software, software licensing, etc. required to
perform this testing must be provided to MCSO at no cost.
Contractor’ demand on MCSO personnel’s time is minimal, requiring only the
following:
• Escorts in appropriate areas for security purposes

SERIAL 13002-RFP
• Project management resources and time to finalize and approve installation
plans
• Project management resources and time approve work at key milestones
• Project management resources and time for final approval of system
installation
• Project management resources and time for status meetings at regular
intervals during installation
Contractor will provide all hardware, software, software licensing, etc. to MCSO
at no cost.
4.4.5.3 The Contractor is required to provide system testing which simulates normal
operating conditions of the installed Hosted Video Visitation Solution to ensure
proper performance after hardware and software configuration is complete. This
simulation must include full traffic load representing high traffic situations for
visitation traffic.
4.4.5.4 The Contractor must agree, in its response, to MCSO’s right to require the
replacement of any network service or system component whose failure to meet
required performance levels during testing has risen to chronic problem level.
Contractor will replace any network service or system component whose failure
to meet required performance levels during testing has risen to chronic problem
level.
4.4.5.5 Contractor - After cutover of any portion of the system, the contractor shall
conduct acceptance tests consistent with factory system performance
specifications.
4.4.5.6 MCSO - The Sheriff’s Office shall also complete a test regimen based upon
features and performance as specified in the contract.
4.4.5.7 Action Item List – An action item list will be developed for any issues resulting
from the testing. A mutually agreed upon time table will be developed and
implemented for all action items to be resolved.
4.5 MAINTENANCE, SERVICE AND SUPPORT:
4.5.1 The contractor must submit a detailed explanation of the maintenance and repair plan. If
the problem involved is an equipment failure, MCSO shall be provided a root cause
analysis report within thirty (30) days of the incident.
Contractor VVS is centrally monitored and managed through the most comprehensive
maintenance and repair network in the corrections industry. Monitoring begins with our
state-of-the-art Network Operations Center (NOC), extends to our Technical Support
Center, and on-site maintenance will be handled by the on-site administrators assigned to
MCSO supplemented by field services technicians strategically located to provide any
additional support needed.
VVS is constantly monitored by Contractor employees from our NOC at our headquarters
location in the metropolitan Dallas, Texas, area. This service center is staffed 24x7x365
by network experts who are certified in the systems and software used to monitor all SCP
functions and equipment, as well as the associated network. The NOC maintains failure
reports, service history, and other diagnostic information, which will be available to the
County when requested.
The NOC will maintain the names and contact information for each Contractor employee
supporting Maricopa County. They will be accountable for any actions required to

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prevent or repair any outages. Contractor will follow the County’s protocols for
communicating outages or repair actions in the unlikely event these occur.
Contractor Network Operations Center in Dallas, TX
Premium Network Monitoring Capabilities
Contractor proactively identifies potential system and network abnormalities through a
centralized diagnostic application, Orion by Solar Winds. This network management
software allows Contractor personnel to continuously monitor all hardware, software, and
system metrics.
Through our network monitoring practices, we are able to complete the following
functions:
• Enable proactive repairs to a system to prevent it from going down. Many times
corrections are made before a system shows signs of an issue and before the facility
is aware of a problem. This means less down time and increased system reliability
for the facility.
• Alert remote or on-site engineers of any system threshold inconsistencies or
alarms. If detected:
o Alerts are sent to the NOC to track the event.
o The NOC communicates with engineers through email, short message service
(SMS), or directly through a wireless phone to address the issue.
• Receive real time alerts when the system detects an error.
o Identifies if the network elements health threshold has been exceeded or if any
other potential system issue has been discovered.
o Establishes volume thresholds for each transport carrier on core node equipment
at each data center, alerting Contractor personnel of possible carrier network
issues.
• Monitor call traffic patterns, bandwidth detail, and network life cycle
management to ensure sufficient resources are in place. A separate capacity
engineering team reviews call traffic volume reports and storage requirements
throughout all systems.
• Centrally monitor all calling traffic and reporting to determine if increase or
decreases in the number of telephones are needed. Upon agreement by the
County, the service and operations team will install any additional telephones
required.
Remote Programming, Diagnostics, and Troubleshooting
The Contractor NOC uses the Orion network monitoring application to constantly check
the system to ensure optimum performance and to anticipate the need for additional
network or capacity.
Visual monitoring in our NOC is achieved through the use of several key screens that are
constantly updated and monitored by our personnel in our NOC.
The NOC can contact the Technical Support Center (TSC) if it determines that another
level of technical support may be needed to address issues or concerns. This action could
involve dispatching a Field Services Technician to a Maricopa County facility.
Technical Service Center
The Contractor Technical Services Center (TSC) uses a call distribution system to
automatically manage the flow of inbound customer calls. The TSC provides a single-
point-of-contact where a facility may inquire on items such as remedial maintenance
issue or trouble that may arise 24x7x365.Clients can contact the TSC by any of the
following convenient methods to obtain service:

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 Telephone – 866-558-2323
 E-Mail – technicalsupport@securustech.net
 Fax – 800-368-3168
 Web portal - http://www.securustech.net/facility/Default.asp
The technical service center offers the following features to our clients:
 Technical support and field dispatch 24x7x365
 Fully trained staff of support professionals to answer calls
 Trained professionals to provide quick problem resolution and a higher level of
customer service
 Service event tracking to drive resolutions
 Prioritized calls and analyzed reports to ensure Service Level Agreements are met
 Certified technicians to provide quick problem resolution
 Ownership of every issue via training, support, other departments, and historical
information
 System and individual site connectivity monitored 24x7x365
24x7x365 Contractor Technical Support Center
Contractor technicians receive internal Contractor certifications, based on our business
and the products and services we support.
Service Levels
When a facility calls Contractor, the event tracking system assigns a trouble ticket, with
one of three initial priority levels—P1, P2, or P3. Each level is designed to address
specific system events and has a resolution timeline and escalation procedure. In all
cases, Technical Support will respond in the required timeframe.
Priority 1 Service Level
A Priority 1 (P1) assignment—our highest priority assignment—occurs when a system
event adversely affects the operations in multiple housing units.
Response time for a P1 event is two hours. If a dispatch is not required, Contractor
notifies the facility when the service issue is resolved; if a dispatch is required,
Contractor contacts the customer and provides and estimated time of arrival.
A P1 event is escalated to the following groups and persons:
 Technical Support Department
 Technical Support Manager
 Technical Support Director
 Regional Field Manager
 Executive Director of Service
If resolution is delayed, escalation procedures within the Contractor Management Team
are activated to ensure appropriate resources are allocated to resolve the problem.
Priority 2 Service Level
A Priority 2 (P2) assignment occurs when a system event adversely affects system
functionality ion and entire housing unit.
Response time for a P2 event is 24 hours. If a dispatch is not required, Contractor
notifies the facility when the service issue is resolved; if a dispatch is required,

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Contractor contacts the customer and provides and estimated time of arrival. A P2 event
is escalated to the Technical Support Department.
Priority 3 Service Level
A Priority 3 (P3) assignment occurs when a system event adversely affects a single
terminal or multiple terminals.
Response time for a P3 event is 72 hours. If a dispatch is not required, Contractor notifies
the facility when the service issue is resolved; if a dispatch is required, Contractor
contacts the customer and provides and estimated time of arrival. A P3 event is escalated
to the Technical Support Department.
Escalations
If a dispatch is not required, Contractor notifies the facility when the service issue is
resolved. If a technician is required, Contractor contacts the customer with an estimated
time of arrival.
The following supervisory personnel represent the escalation chain:
 Technical Support Department
 Technical Support Manager
 Technical Support Director
 Regional Field Manager
 VP Service and Technical Operations
Centralized Services Operations Model
All Contractor’ services and operations are managed centrally, from our Services and
Operations organization in the metro-Dallas, Texas area. The Operations team is
responsible for supporting external customers; this includes Customer Service, Field
Services, Installation and Engineering, and Technical Support. The Support Services
team is responsible for providing internal support services; this includes Quality, Training
and Customer Satisfaction, and Reporting and Analysis.
Service Ticket Routing
The TSC manages the flow of inbound calls through a call distribution system that routes
calls directly to our support technicians in a skills-based, platform specific manner.
Contractor establishes response times and service level agreements that accomplish our
key objective of providing timely resolution to each request. Service calls are answered
24x7x365 by live technicians to provide timely and quality customer service.
Field Service Technicians (FSTs) will be routed to all service requests through the
Contractor trouble ticketing process.
In all instances, service will be requested through the TSC and service personnel will be
dispatched through trouble ticketing system to ensure documentation and timely
resolution of all service tickets.
Event Tracking System
The Contractor event tracking system logs, tracks, manages, and assures appropriate
response to all service requests. The service request generates a unique trouble ticket
number that is linked to each facility’s service history and provides real-time updates.
Each ticket has a priority level assignment, which drives diagnosis and response
processes. The support technician performs initial problem diagnosis and isolation
procedures, determines the nature of the problem, and resolves the problem or engages
the appropriate party for problem resolution.

SERIAL 13002-RFP
The TSC maintains ownership of all service requests and is responsible for the escalation
and update functions. Every effort is made to resolve problems remotely and within the
framework of resolution timeframes. However, if the problem requires on-site service, a
technician will be dispatched to the facility to expedite resolution. Contractor will contact
the facility to arrange for the on-site service at the convenience of the facility.
County facilities can also open and track trouble tickets through our convenient facility
portal.
Facility Portal
At any time, day or night, 24x7x365, Maricopa County can securely access details about
your facility’s operations. Approved users can access all calling activity, including all call
detail reports.
The Facility Portal can serve as the user interface to Contractor’ electronic trouble ticket
system and allows authorized users to perform functions such as creating and managing
service tickets and generating reports. With Facility Portal, users can initiate trouble
tickets for repairs, track the real-time status, and generate current and historical reports of
these tickets. After a ticket is generated, a tracking number is automatically and
immediately created. All updates are sent in real-time electronically to the originator of
the ticket, as well as to the County designee.
Facility Portal Service Center
The Service Center will allow the user to create and manage their facility’s technical
support tickets. As needed, users can search for service tickets by entering the ticket
number in the search field or by selecting date search
The Contractor Field Services Team
Each FST will be capable of completing a security screening prior to admittance to your
facility. All field services support is provided to the counties in Wisconsin and
throughout the United States by the Contractor team at no charge.
Field Service Technician Standards
Contractor’ Field Services organization requires that all Field Services Technician (FST)
personnel meet the following standards:
 Are strategically located throughout the U.S.– Our FSTs are located throughout
the United States in strategic geographic locations that enable them to meet our
clients’ response time needs.
 Meet educational and certification standards – All FSTs are thoroughly screened
before employment, and are required to have an extensive telecommunications
background. Additionally, FSTs receive extensive Contractor’ training and
certifications to support our product offerings.
 Receive product and engineering support – Our in-house integrated support
model keeps our technical support team engaged throughout problem resolution.
FSTs and the technical support team have direct access to product and development
engineers, enabling them to expedite repairs and minimize customer downtime.
 Carry standard tools and parts – All FSTs carry a complete set of tools and
standard truck stock of parts to handle the majority of repair requests; these include
telephone sets, handsets, dials, and replacement circuit boards, which they keep in
their truck or on-site. If a technician does not have the spare part in his or her truck
or at the site, Contractor will drop-ship the item to the site; or if the situation is
critical, Contractor will ship counter-to-counter parts orders from our central
warehouse on the same day.

SERIAL 13002-RFP
The technician is required to follow a structured technical and management escalation
process if they are unable to isolate the problem within four hours.
Field Service Manager
 Conduct remote visits via phone bimonthly. Based on information obtained from
call, a trouble ticket may be opened
 Work with the account team to evaluate contract progress with the County quarterly
 Provide the facility with applicable site information that assists them based on the
account profile.
 Monitor ticket traffic
 Resolve escalation issues, as needed
Each field service manager possesses the skills required to perform the duties of the field
technician and can provided additional or backup support as needed.
4.5.2 The Contractor must provide all post installation system programming and maintenance
services at no cost to MCSO
4.5.3 The Contractor must warrant that the Web-based Video Visitation/Communication Kiosk
System installed for the MCSO facilities shall be free of defects, irregularities,
unprofessional installation, code violations and shall operate as designed and proposed.
Should the system not operate as designed and proposed or violate any local, state or
federal code, the Contractor shall immediately correct the defect or irregularity or bring
the system within code and performance specifications at no cost to MCSO.
4.5.4 Should any critical component of the Web-based Video Visitation/Communication Kiosk
System provided by the Contractor fail, the Contractor must respond to Web-based Video
Visitation/Communication Kiosk System maintenance/repair calls from MCSO in the
manner outlined in this section.
4.5.5 Reporting Repair Problems – Describe the method of reporting repair problems. State
whether or not MCSO will have access to the reports.
Maricopa County will use the Facility Portal to open and track trouble tickets, and to
order marketing materials related to VVS. The Contractor-provided on site technicians
will also support the facility by opening and tracking any service tickets through the
Facility Portal. Although authorized personnel can generate reports themselves, the site
administrators also will assist with any reports if needed by Maricopa County personnel.
Facility Portal
Contractor provides partnering facilities with one of the only anywhere, anytime single-
point access customer portals in the industry. At any time, day or night, 24x7x365,
Maricopa County can use our SCP user interface to securely access the facility’s
operations. Approved users can access all calling activity, including all call detail reports.
The Facility Portal can serve as the user interface to Contractor’ electronic trouble ticket
system and allows authorized users to perform functions such as creating and managing
service tickets and generating reports. With Facility Portal, users can initiate trouble
tickets for repairs, track the real-time status, and generate current and historical reports of
these tickets. After a ticket is generated, a tracking number is automatically and
immediately created. All updates are sent in real-time electronically to the originator of
the ticket, as well as to the County designee.
4.5.6 Escalation List – Within 10 days of award of contract, provide a list of contact names,
telephone numbers, and e-mail addresses for escalation of unresolved service requests
and issues that are not resolved.

SERIAL 13002-RFP
4.5.7 Service Availability - The contractor shall be available to service equipment and the
Web-based Video Visitation/Communication Kiosk System when a priority level one or
two service issue occurs 365 days per year without additional cost to MCSO. Priority
level three services will be completed during regularly scheduled work hours, Monday
through Friday.
4.5.8 System Checks – The contractor will perform system checks and preventative
maintenance on a monthly basis to ensure the system is operating at optimum efficiency
and performance. A system check and preventative maintenance logbook, that includes
the findings and specified action, will be maintained by the Contractor and remain at a
MCSO specified location.
Contractor proactively identifies potential system and network abnormalities through a
centralized diagnostic application, Orion by Solar Winds. This network management
software allows Contractor personnel to continuously monitor all hardware, software, and
system metrics.
Through our network monitoring practices, we are able to complete the following
functions:
 Enable proactive repairs to a system to prevent it from going down. Many times
corrections are made before a system shows signs of an issue and before the facility
is aware of a problem. This means less down time and increased system reliability
for the facility.
 Alert remote or on-site engineers of any system threshold inconsistencies or
alarms. If detected:
o Alerts are sent to the NOC to track the event.
o The NOC communicates with engineers through email,
short message service (SMS), or directly through a
wireless phone to address the issue.
 Receive real time alerts when the system detects an error.
o Identifies if the network elements health threshold has been
exceeded or if any other potential system issue has been
discovered.
o Establishes volume thresholds for each transport carrier on
core node equipment at each data center, alerting
Contractor personnel of possible carrier network issues.
 Monitor call traffic patterns, bandwidth detail, and network life cycle
management to ensure sufficient resources are in place. A separate capacity
engineering team reviews call traffic volume reports and storage requirements
throughout all systems.
 Centrally monitor all calling traffic and reporting to determine if increase or
decreases in the number of telephones are needed. Upon agreement by the
County, the service and operations team will install any additional telephones
required.
Remote Programming, Diagnostics, and Troubleshooting
The Contractor NOC uses the Orion network monitoring application to constantly check
the system to ensure optimum performance and to anticipate the need for additional
network or capacity.
Visual monitoring in our NOC is achieved through the use of several key screens that are
constantly updated and monitored by our personnel in our NOC.
4.5.9 Kiosk Service Standards – Each instrument and phone enclosure shall be cleaned and
wiped each time it is serviced, if needed.

SERIAL 13002-RFP
4.5.10 Vandalism – Any act of vandalism or machine break-ins discovered by the Contractor
shall be reported immediately to the Inmate Kiosk System Administrator, or his designee.
The Contractor will be totally responsible for any loss due to acts of vandalism or other
loss.
4.5.11 The Contractor must propose a Web-based Video Visitation/Communication Kiosk
System that provides for remote diagnostics and maintenance.
The VVS solution is a Web-based, centralized system that allows for remote diagnostics
and maintenance as well as automatic technology and feature upgrades. After the video
visitation system has been implemented, it is easy for Contractor to enable new features
and modules by activating the feature in the centralized system.
Designed to meet the needs of the facility as defined by the facility, Contractor Video
Visitation offers both at-home and on-site solutions.
Contractor proactively identifies potential system and network abnormalities through a
centralized diagnostic application, Orion by Solar Winds. This network management
software allows Contractor personnel to continuously monitor all hardware, software, and
system metrics.
4.5.12 System Failure –
Contractor’ system failure backup plan is derived from our recovery plan for our phone
systems, which are installed in about 2,200 locations across the nation.
Contractor will develop and maintain toll-free, 24-hour-a-day, 7-day-a-week emergency
access phone number lists that will be readily available for use in any emergency
situation. Contact information will be updated at regular intervals to ensure accuracy.
Contractor’ National Service Center will also maintain these emergency contact phone
number lists and coordinate on a regular basis with field staff to ensure that all lists are
accurate. In addition, Contractor will develop relationships with local vendors who can
support emergency recovery operations with the required services, supplies, and
equipment.
Technical Support
Contractor understands that throughout the duration of a critical event, our customers rely
on our support to guide them with minimal loss of data and equipment. Qualified
resources will be available to assist Maricopa County. These resources include the
approximately 150 full-time field technicians who can deploy nationwide, and a full list
of contacts—up to and including Contractor executives.
Contractor also realizes that during a disaster, it may be even more important that
offenders and detainees can stay in contact with their friends and family. To support these
end users, Contractor maintains two call centers in Dallas, TX, and Atlanta, GA, that can
continue session processing, even if there is a failure at one location.
Coordination
Coordination of all declared emergencies will depend on the emergency level. Field staff
will coordinate the emergency response to all level 3 conditions. Headquarters will
provide assistance at the request of field management for Level 2 emergency conditions
and will coordinate all Level 1 emergency efforts.
The field management team will develop mutual agreements with other Contractor
regions in the country or with vendors to supply resources, equipment, or manpower.
Additional equipment and personnel may not arrive for several days, depending on
available transportation, condition of the roadways and airports, and other factors,

SERIAL 13002-RFP
therefore field management will not delay the decision to ask for assistance from other
sources.
Mobilization
Mobilization of a Headquarters Response Team, if necessary, will depend on need, as
determined by the headquarters and field management.
The Headquarters Response Team will be dispatched from Dallas as soon as possible to
assist field recovery efforts. However, field staff will begin recovery operations without
delay.
Emergency Response Teams
Contractor will form the following teams to respond to declared emergency conditions.
These teams will include subject matter experts and necessary support staff.
Table: Emergency Response Teams
Team Manning and Responsibility
Plans and directs local recovery
Field Local Recovery Team operations
Staffed by field staff personnel only
Provides technical support and
Headquarters Support Team assistance to local recovery teams
Staffed cross-functionally, as required
Deployed to Contractor local markets
to assist local recovery operations
Headquarters Response Team The Headquarters Response Team is
staffed by subject-matter experts and
led by headquarters operations
management
Recovery
Recovery operations may last several hours, several days, several weeks, or longer. Field
staff will continue recovery operations until critical offender calling functions have been
recovered and Contractor can restore phone service operations to normal call and data
transmission capability. Senior Contractor management will, at that time, recall the
Headquarters Response Team and field staff will return to normal operation. Recovery
operations may still continue but emergency operations are no longer necessary and are
not cost effective to maintain.
Throughout emergency recovery operations, the headquarters and field staff record all
recovery actions. Following the resolution of emergency response operations, all
recovery teams and appropriate management submit pertinent information and comments
to be included in the Post Mortem report.
4.6 WARRANTY:
The contractor shall provide 100% warranty for the software and hardware of the Web-based
Video Visitation/Communication Kiosk System for the duration of the contract at no cost to
MCSO.
4.6.1 The Contractor is responsible for replacement of the Web-based Video
Visitation/Communication Kiosk System in its entirety or its individual components

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regardless of cause including, but not limited to, normal wear and tear due to regular use,
inmate abuse and inmate unrest, and natural or man-made disasters including cyber-
attacks and/or cyber-terrorism. This system or component replacement will be performed
at no cost to MCSO and will occur immediately upon notification to the Contractor of the
system problem by MCSO facility. The Contractor must replace visitation kiosks
requiring repair and not repair components of the visitation kiosks on site at MCSO.
4.7 TRAINING:
4.7.1 Initial Training - The contractor shall provide training to familiarize all MCSO personnel
with the Web-based Video Visitation/Communication Kiosk System.
VVS training covers all current system features and will provide additional training as
more are added and the system enhanced. Contractor uses our own experienced
employees to conduct all training through online instructor-led classes or on-site, one-on-
one and classroom training sessions at no cost to you. Standard training includes using
both hands-on experience with your data and using instructor demonstrations to ensure
each trainee understands all VVS concepts.
Contractor training programs enable facility staff to use all features the first day of
installation. Since products are Web-based, after a two- to three- hour training session
most officers find it easy to maneuver through the features immediately.
In addition to standard training, Contractor will work with Maricopa County to customize
your online training experience to meet the unique needs of your staff and facility. We
offer separate classes focused on different agency functions such as, creative
investigations, well-organized live call monitoring, and efficient system administration.
Training for product upgrades, new facility staff, or a general refresher course is offered
through online instructor-led courses available twice a month throughout the year—
Contractor ongoing training ensures your staff always “stays on top” current and newly
released VVS features.
VVS Training Course Modules
Contractor is committed to providing your staff with training that will maximize the
potential of the features implemented at your facility. Training courses are in a user-
friendly, task-oriented format to teach your officers what they need to know to do their
job. We present courses in separate modules based on the types of duties officers tend to
perform using the SCP inmate telephone system while expressing the unique features of
applications.
The following table presents the standard SCP training course modules and associated
learning objectives.
VVS Course Modules
Course Module Objective
 User types
 Appointment types
Overview and Navigation  Process flow
 URL - status bar - webcam
 Internet speed - storage term
 Three main modules

SERIAL 13002-RFP
Course Module Objective
 Stop or cancel a session
 Change date/time
Appointments
 Change terminal
 Live monitor sessions
 Users and user groups
Administration  Terminals and locations
 Logs
 View a recorded session
Session Viewer  Actions and icons - search, play, lock,
delete
Visitation Schedule  Customized by user type
 Sick Call - symptoms
Optional Applications  Commissary Ordering
 Automated inmate information
4.7.2 The Contractor must provide all end-user training to the MCSO at no cost.
4.7.3 The Contractor must provide all end-user training on site at the various MCSO facilities.
4.7.4 The Contractor must provide training for various levels of MCSO personnel including full-
time system administrators, part-time system administrators, special investigators, and data
entry specialists, etc.
4.7.5 The Contractor must provide full training for all assigned system users on how to create,
delete and modify inmate programming and profiles.
4.7.6 The Contractor must provide full training for all assigned system users on how to generate
appropriate system reports.
4.7.7 The Contractor must provide full training for all assigned system users on how to maintain
inmate alert levels and respond accordingly when these levels are exceeded.
4.7.8 The Contractor must provide full training on the provided video visitation recording
function including the live monitoring of visitation sessions, playback of visitation sessions
and the transfer of visitation sessions to other media for playback at off-site locations.
4.7.9 The Contractor shall provide full training for all assigned MCSO system users on how to
change inmate restriction levels (by kiosk, suspend PIN, etc.).
4.7.10 The Contractor must provide full training for all assigned system users on how to initiate
system restrictions.
4.7.11 The Contractor must provide ongoing system training for existing MCSO personnel when
required by the MCSO at no cost.
4.7.12 The Contractor must provide additional training for new MCSO personnel when required
by the MCSO at no cost.
4.7.13 The Contractor must describe, in its response, any advanced system training that may be
available to MCSO personnel whether provided on-site at the MCSO facility.
4.7.14 The Contractor must provide a “live” Help Desk support function to MCSO at no cost to
the MCSO during the term of this contract. This Help Desk function must be capable of

SERIAL 13002-RFP
providing support via telephone to the MCSO Web-based Video
Visitation/Communication Kiosk System personnel for the functions of the Web-based
Video Visitation/Communication Kiosk System. This “live” Help Desk must be available
24 hours a day, 7 days a week, 365 days per year.
4.7.15 User Manuals – The contractor shall provide user manuals, both printed and electronic
versions, for their platform to MCSO in sufficient number as deemed necessary by the
Sheriff’s Training Center.
4.8 REPORTS:
4.8.1 Ability to Customize Special Reports – The system may provide the capability to
customize reports in a form mutually agreed upon by MCSO.
4.8.2 Finance Reports – The contractor shall list any and all reports available. Include an
example of the reports. These should include revenue and commission by jail facility and
category.
4.8.3 Maintenance Reports – Contractor shall grant County access to an online reporting portal
that shall include the following report types:
4.8.3.1 Kiosk Repairs
4.8.3.2 Web-based Video Visitation/Communication Kiosk System Trouble Tickets
4.8.3.3 System Upgrades
4.8.4 Inmate Reports – The contractor shall list any and all reports available and include an
example of each report. (An example would include video specific to one inmate by time
and date.)
4.8.5 IP Number Reports – The contractor shall list any and all reports available and include an
example of each report. (Examples may include blocked IP numbers, IP numbers visiting
more than one inmate, and frequently used IP numbers.)
4.8.6 Web Video Access Reports – The contractor shall list any and all reports available and
include an example of the reports.
4.8.7 Investigative Reports – The contractor shall list any and all reports available and include
an example of each report.
4.8.8 Inmate Email Reports- The contractor shall list any and all reports available and include
an example of each report.
4.8.9 Inmate Tank Order Reports- The contractor shall list any and all reports available and be
able to differentiate between requests (i.e. programs, religion, library, ILS). Include an
example of each report.
4.8.10 Disciplinary Action Reports- The contractor shall list any and all reports available and
include an example of each report.
4.9 PERFORMANCE SPECIFICATIONS:
Disputes/Fines/Assessments – MCSO expects the contractor to fully comply with the time frames
in this contract. However, should a dispute arise as to whether there should be a fine for non-
compliance and if so, how much, the dispute will be resolved by a team consisting of two (2)
members from MCSO, one (1) member from Maricopa County Office of Procurement Services
Department and one (1) member from each of the contractors service team. Each dispute
resolution team member will have one vote with the exception of the service provider team

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member whose company is being considered for assessment of the fine. This exception team
member may represent his company’s position during the discussions. A simple majority shall be
required of the eligible voting dispute resolution team members to determine the resolution. The
decision will be based on the logbooks, work orders, e-mails, and written explanations from all
parties involved in the dispute. The final decision of the dispute resolution team will be final and
binding upon all parties.
4.9.1 Jail Facility Access Security Clearance - MCSO does not allow a service contractor
access into a jail facility to perform any type of service unless a background check has
been completed, per Exhibit 7 Jail Access Policy. The MCSO Facilities Security
Guidelines (Exhibit 7) explain all the necessary requirements of contractors performing
work at such facilities. If it is anticipated that the contractor has staff visiting the site on a
consistent basis, these forms will be completed by the person requesting facility access
and the background check will be completed prior to approving access. Once the form is
filled out and submitted to MCSO, the contractor shall be notified if approved and a jail
access identification card will be issued.
4.9.2 Security of Records/Recordings – The contractor shall provide adequate security of the
inmate Web-based Video Visitation/Communication Kiosk System records and
recordings. Access to the Web-based Video Visitation/Communication Kiosk System
records and recordings will be limited to those employees of the contractor who requires
the information to properly perform services for MCSO.
Contractor provides multiple safeguards, both at a user and facility level, to ensure the
highest amount of security for at home visitation. In addition to a registration process
which requires end users to enroll and take verification photographs of their identification
and profile, which must be approved prior to a visit being scheduled, Contractor takes the
following steps to ensure security:
 Video security screens which do not permit viewing at an angle
 Hardened glass on terminal screens to minimize breakage and downtime
 Ventilated and cooled video monitor hardware without providing inmates areas to
“stuff” items
 Magnetic on and off switch to prevent inmate tampering
 Vandal proof handset with armored cable
 Assembly elements are hidden: No screws or hinges can be removed and used to
manufacture weapons. No doors/compartments that can be opened in the front or on
the sides of the unit
 Rounded edges that reduce the risks of accidental or intentional injuries
 Abrasion and chemical resistant; can be cleaned with commercial cleaners without
damage
 Live monitoring capabilities of real-time visits
 Recording of visits for security purposes
 Impact Resistance - Meets UL-60950 and CSA 22.2 No. 60950 ball drop test
(0.5kg, 50mm diameter ball dropped from height of 1.3m)
 Screen size is 15”
 Terminal has steel, mounting bracket which is bolted to the wall. Afterwards, the
terminal is secured to the bracket.
 Light and ruggedized vandal-proof terminals (constructed with hardened, cold
rolled steel .075/14 gauge): Best balance between weight and resistance
 Terminal is sealed: Minimize dust and liquid entry, spill proof, completely sealed
front, spill-resistant back with openings to allow heat to escape.
 Hidden magnetic activated pushbutton for on/off power
 Built-in heat sink at the back for heat dissipation

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 Power: 110V; 2AMP
 All content is delivered via web browser through servers hosted in Contractor’ data
centers.
In addition, the Maricopa County’s VVS network will operate on Contractor’ secure,
private network.
Contractor understands the importance of security, particularly in the corrections industry
and takes security concerns seriously.
Contractor applies a high level of security to protect against cyber-pirates. Applications
transmitting data across public networks are supporting SSL, Certs, and encryption. Cisco
and Juniper firewalls, used throughout the network to protect SCP and our customers,
create DMZ networks. In addition, all servers, laptops, and workstations require anti-
virus and anti-spyware protection software, and the latest operating system patches.
Contractor supports both AVG and Symantec anti-virus.
From a physical security standpoint, VVS is co-located in a carrier-class data center that
has some of the most comprehensive security measures in the telecommunications
industry. Access to network facilities is controlled through multiple levels of mandatory
physical security.
Security personnel maintain the following procedures for allowing entry into the data
centers:
 Security personnel are on premise 24x7x365.
 Cardkey reader (electronic badge).
 Identification badges are issued to all persons having a business need to access
Company premises.
 Man traps are located at each entry/exit point in the data center. Man traps use two
sets of doors that require electronic badge entry. The first set of doors must close
before the second set will open.
All visitors, customers, contractors, and repair personnel must gain access from the
security officer on duty.
Customers, contractors, repair personnel, maintenance personnel, and non-local
employees may access buildings and critical areas at all times, if there is an escort.
Vendors may access buildings and critical areas only during working hours, if there is an
escort.
As Contractor has demonstrated with over 25 years of call platform enhancements, we
will continue to reinvest in our video platform over the term of our relationship to
implement features driven by our customers. As new advances in security are made
available, we will provide them to Maricopa County.
4.9.2.1 Procedures and Controls - The contractor shall establish and maintain
procedures and controls that are adequate to assure that no information
contained in its records and/or obtained from the Sheriff’s Office or from
others in carrying out the functions/service under this Agreement shall be used
by or disclosed by it or its employees, except as required to efficiently
perform duties under the Agreement.
4.9.2.2 Records/Recordings Confidentiality – Contract employees that have access to
the inmate telephone records and recordings shall be required, at a minimum,
to sign a Non-Disclosure/Confidentiality Agreement and potentially the
Federal Bureau of Investigation Criminal Justice Information Services
Security Addendum Certification.
4.9.2.3 Records/Recordings Security Clearance – Contract employees that have
access to the inmate video records and recordings shall be required to

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complete, at a minimum, a background check and potentially a fingerprint
check.
4.9.2.4 Legal Video/Web-based Visitation shall not be recorded without a court order.
4.9.3 Trouble Ticket Fines
4.9.3.1 Priority Level One (1) Fine: A fine of $500.00 shall be assessed to the
contractor for every day in which a Priority Level One (1) Trouble Ticket has
not been resolved and the service is not fully restored to the affected areas.
4.9.3.2 Priority Level Two (2) Fine: A fine of $250.00 shall be assessed to the
contractor for every day in which a Priority Level Two (2) Trouble Ticket has
not been resolved and the service is not fully restored to the affected area.
4.9.3.3 Priority Level Three (3) Fine: A fine of $100.00 per day shall be assessed to the
contractor for every day in which a Priority Level Three (3) Trouble Ticket
has not been resolved and the service is not fully restored to the affected area.
A 48-hour grace period will apply.
4.9.4 Compliance of Jail Access Rules and Regulations – The contractor shall comply with all
provisions outlined in MCSO Policy DH-1, Jail Access (Exhibit 7).
4.9.5 Staffing
4.9.5.1 On Site Technicians - The contractor shall provide three (3) full-time “on-site”
technicians at their expense to provide service. The technicians must have at
least two (2) years of related experience, to include installing, maintaining,
testing, and repairing voice and data communications systems and equipment.
The duties include:
4.9.5.1.1 Repair and Maintenance – The contractor shall provide service
for all Web-based Video Visitation/Communication Kiosk
System repair and maintenance.
4.9.5.1.2 Video Party Billing Issues – The contractor shall handle all
billing issues from the parties called by the inmates.
4.9.5.1.3 Complaints – The contractor shall handle all complaints from the
parties for web-based issues.
4.9.5.2 Trained Support Staff - The contractor shall maintain properly trained support
staff on the Web-based Video Visitation/Communication Kiosk System.
4.9.5.3 Compliance of Code of Conduct for On Site Technicians - The On-Site
Technicians shall comply with all provisions outlined in MCSO Policy CP-2
Code of Conduct (Exhibit 6).
4.9.5.4 Replacement of On-Site Technicians – The contractor shall replace any on-site
administrator who leaves employment with the contractor, within twenty-one
(21) days. This replacement may be a temporary or permanent employee. If
the replacement is a temporary employee, a permanent employee (full or part-
time) will be hired by the contractor and on site within sixty (60) business
days of the date the previous employee left employment of the contractor.
4.9.5.4.1 Fine – Failure to comply shall result in a $250.00 fine per day
until the contractor is in compliance.

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4.9.6 Service Point of Contact – The contractor shall provide a complete list of business
telephone numbers, emergency telephone numbers, addresses, and e-mail addresses of
the contractor’s managers, administrators, and technicians within ten (10) days of the
award of the contract.
4.9.7 Public Complaints Point of Contract – The contractor shall provide a single point of
contact for any and all public complaints regarding telephone service. This service must
be provided for both English and Spanish speaking individuals.
4.9.8 Complaints of or by Contracted Employees – The contractor shall investigate any
complaints of or by contracted employees and have resolution within thirty (30) days
with notification of such to MCSO.
4.9.9 Office Equipment – Any office equipment, desks, cell phones, pagers, etc., required by
the contractor’s personnel shall be the responsibility of the contractor.
4.9.10 Remote and On-Site Monitoring – The contractor shall provide to MCSO on-site
monitoring during normal business hours and remote monitoring and diagnostic service,
twenty-four (24) hours a day, seven (7) days a week.
4.9.11 System Checks and Preventative Maintenance – The contractor shall perform system
checks and preventative maintenance on a monthly basis to ensure the system is
operating at optimum efficiency and performance.
4.9.12 Coordination of Services – All changes in present and future services shall be
coordinated with the Web-based Video Visitation/Communication Kiosk System
Manager, or designee.
4.9.13 Coordination of Maintenance – All operational maintenance shall be coordinated with the
Web-based Video Visitation/Communication Kiosk System Manager, or designee.
4.9.14 Kiosk Cleaning at Time of Service – All exterior of equipment as well as interior and
exterior enclosures shall be cleaned at the time of each service. Labels or information
cards will be replaced when missing or damaged.
4.9.15 Clean Up and Debris – The contractor shall clean up and remove all debris and packaging
material resulting from work performed.
4.9.16 Project Plan – The contractor shall provide a detailed project plan, including a Gantt
Chart, stating all tasks, milestones, and target dates for the initial project.
4.9.17 Statement of Work – The contractor shall provide a statement of work and obtain MCSO
approval for any and all software changes prior to the installation of the software change.
4.9.18 Installation, Replacement, and Repair Cost – The contractor shall be responsible for
installation, replacement, and repair cost of all equipment due to any reason including,
but not limited to, vandalism, normal wear and tear, and new installation requirements.
4.9.19 Cost of Installation, Monthly Usage and Maintenance of Kiosks – All expenses involved
with the installation, monthly usage, and maintenance of the contractor-installed
telephone lines shall be borne solely by the contractor.
4.9.20 Credit and Collection Practices – The contractor shall adhere to reasonable credit and
collection practices.
4.10 SYSTEM UPGRADES
4.10.1 In the event that a system upgrade needs to take place that will impact the operation of
the system, the Contractor shall:

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4.10.1.1 Notify County at least one week prior to the event
4.10.1.2 Not allow system disruption outside of the hours of 2200 and 0600 Arizona time
in order to avoid the cancellation and or delay of scheduled activities
4.10.1.2.1 If this cannot be accomplished, Contractor representative shall:
4.10.1.2.1.1 Be in immediate communication with County and
provide County with a detailed explanation of the
failure.
4.10.1.2.1.2 Provide County a corrective action plan detailing
specifically what actions or processes the
Contractor has implemented in order to avoid a
recurrence of the failure. Said report shall be
delivered no later than one week post the failure
date.
4.10.1.2.1.3 Contractor shall have the responsibility for
contacting all impacted external customers and
arranging for alternate visitation.

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EXHIBIT C
CODE OF CONDUCT POLICY
MARICOPA COUNTY SHERIFF’S OFFICE
Policy & Procedure Joseph M. Arpaio – Sheriff
Subject Policy Number
CP-2
CODE OF CONDUCT • Effective Date
03-28-12
Related Information Supersedes
CRITICAL POLICY CP-2 (02-06-04)
PURPOSE
The purpose of this Policy is to establish guidelines by which all employees of the Office shall conduct
themselves, both on and off duty.
Although this Policy refers to “employees” throughout, this Policy also applies with equal force to all
volunteers. Volunteers include, but are not limited to, reserve deputies and posse members.
Note: The number of topics covered on the following pages justifies the use of an alphabetical index that
can be found at the end of this Policy.
POLICY
It is the policy of the Office to ensure efficiency, instill discipline, and foster positive public trust by
setting forth guidelines governing the conduct and demeanor of every member of the Office. This Policy
is also intended to hold employees accountable for federal, state, and local laws by ensuring that any
criminal misconduct is investigated.
DEFINITIONS
Employee: A person currently employed by the Office in a classified, unclassified, full-time, part-time,
contract, or probationary status.
Negligence: Failure to use ordinary care.
Relative: An employee’s spouse, domestic partner, mother, father, sister, brother, son, daughter, in-laws,
aunts, uncles, grandparents, grandchildren and custodial person.
Volunteer: A person who performs hours of service for civic, charitable, or humanitarian reasons, without
promise, expectation, or receipt of compensation for services rendered. An employee may not volunteer
to perform the same, similar, or related duties for the Office that the employee is normally paid to
perform.
Willful: An action taken deliberately or intentionally.

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PROCEDURES
1. Unethical Conduct:
A. Employees shall maintain a high level of ethical conduct at all times and shall be honest,
fair, impartial, and polite when working or identified as employees of the Office.
B. Employees shall not participate in any activity which would compromise their ability to
perform their Office duties objectively and impartially.
C. Personnel shall not withhold relevant information or mislead investigators during a
criminal or administrative investigation.
D. All employees shall abide by the Sheriff’s Office Code of Ethics, as specified in this
Policy. Classified Employees shall also abide by the Maricopa County Merit System
Rules Code of Ethics.
2. Conformance to Office Directives and Established Laws:
A. Employees shall conform to the provisions of all written Policy, except those found to be
unlawful, incorrect, or inapplicable. Violation of written Policy, with or without
articulable justification, may result in disciplinary action.
B. Employees shall obey all local ordinances as well as all federal and state laws. Violation
of any established ordinance or law may result in disciplinary action being imposed, in
addition to the possibility of criminal prosecution. Disciplinary action may be imposed
regardless of the outcome of the court case.
C. Employees shall be held fully accountable for their own acts. They shall not shift the
burden or responsibility to another for their failure to execute an order or duty, for
inappropriate behavior, or for any other dereliction of duty.
3. Individual Responsibility: To ensure the credibility and integrity of the Office, it is the duty of
all personnel associated with the Office to take appropriate action whenever they learn of a
violation being committed, or having been committed, by any other person associated with the
Office in any capacity, which by its very nature would tend to discredit an employee or the
Office.
A. Personnel shall bring any and all facts concerning an actual or alleged violation to the
immediate attention of an on-duty supervisor or an appropriate commander.
B. The on-duty supervisor or commander shall then initiate the appropriate action after
considering all of the facts presented and the seriousness of the allegation.
C. Personnel shall not retaliate against an employee who reports misconduct or a violation in
fulfillment of this individual responsibility or duty.
4. Unbecoming Conduct and Public Demeanor:
A. Employees shall conduct themselves at all times, both on and off duty, in such a manner
as to reflect favorably on the Office. Unbecoming conduct shall include disorderly
conduct and activities that conflict with, or have the potential to conflict with, Office
duties; tend to bring the Office into disrepute; reflect discredit upon employees as

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members of the Office; or tend to impair the operation and efficiency of the Office or any
of its employees.
B. Employees shall show respect for the uniforms of the Office at all times. When worn, all
uniforms shall be neat, clean, and worn in compliance with Policy GC-19, Dress and
Appearance. No distinguishable portion of the uniform shall be worn with civilian attire
or any other uniform, on or off duty, as specified in Policy GC-20, Uniform
Specifications. At no time shall any Office uniform be worn to represent the wearer as
having the authority of any other class of employee.
C. Employees who are on duty or identified by dress, location, or association as employees,
shall maintain a professional demeanor and perform their duties in a calm and firm
manner, acting together to assist and protect each other.
D. Employees shall not demean persons or act disparagingly against any individual
regardless of age, nationality, religious beliefs, race, gender, culture, sexual orientation,
veteran status, ancestry, or disability.
E. Employees shall conduct themselves in a manner that will foster respect and cooperation
among themselves and other members of the Office.
F. Employees shall not, at any time or for any reason, subject any person to cruel treatment
or neglect humane action.
G. Employees shall not, at any time or for any reason, subject any animal to cruel treatment
or neglect humane action. Hunting, when it is conducted according to law, shall not be
considered a violation of this section.
H. Employees who have contact with the public should strive to gain public support and
citizen cooperation by dealing with people fairly, honestly, and courteously.
5. Alcohol:
A. Except in the performance of official duties or authorized training and with prior
supervisory consent, employees shall not purchase or consume any kind of alcoholic
beverage while on duty. Additionally, employees shall not report for duty, or be on duty,
with any odor of alcoholic beverage on their breath or while under the influence of any
alcoholic beverage to any degree. Any employee observing another employee in violation
of this section shall advise any on-duty supervisor as soon as possible. Impairment is not
requisite for violations of this section.
B. A supervisor who reasonably believes that an employee who is on duty or reporting for
duty smells of, or is under the impairment of, alcohol to any degree, shall refer to the
procedures specified in Policy GC-21, Drug, Medication and Alcohol Testing.
C. Employees authorized to consume alcoholic beverages in the performance of their duty,
such as undercover detectives, shall comply with the provisions of Policy ED-2, Covert
Operations. In all cases, personnel who consume alcoholic beverages on duty shall avoid
any physical condition or impairment which could adversely affect their performance of
duty or bring discredit upon the Office. Supervisors of such employees are cautioned that
they are responsible for monitoring the conduct and demeanor of personnel engaged in
the consumption of alcoholic beverages and taking appropriate action.
D. Office personnel in specialized assignments who are subject to call out are requested to
refrain from alcoholic beverage consumption.

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1. If called out, an employee who has been drinking within the last eight hours shall
advise his immediate supervisor, if available, or the on-duty supervisor that he
has been drinking, the type and amount of alcohol consumed, and how long it has
been since his last drink.
2. Based on the information provided by the employee, the supervisor shall consider
all factors, including the time elapsed, when making a decision to activate an
employee who has been drinking. Based on the totality of the information, the
supervisor’s decision must be made to ensure that the employee has not
consumed any alcohol within the last eight hours.
E. Employees shall not operate any County vehicle within eight hours after consuming any
alcoholic beverage. Employees working covert operations shall adhere to the procedures
specified in Policy ED-2, Covert Operations regarding the consumption of alcoholic
beverages and operating a County vehicle.
F. On and off-duty employees shall not display or wear any recognizable item of Office
apparel in a public place or an establishment where the primary purpose is to sell or serve
alcoholic beverages, unless in the performance of official duties.
G. Employees shall not consume alcoholic beverages in any County facility or County
vehicle except in the performance of official duties or authorized training and with prior
supervisor consent. Employees, their guests, volunteers, citizen observers, or other
citizens are prohibited from consuming alcoholic beverages at any time, or for any
reason, while in County facilities or County vehicles. Employees observing violations
shall promptly report the violation to a supervisor who will take action to stop the
violation.
6. Use of Medication or Drugs:
A. Employees are prohibited from using any drug which has not been legally prescribed for
their use, or abusing prescription or over-the-counter medications. Any use of drugs not
legally prescribed for the employee’s use, or any abuse of prescriptions or over-the-
counter medication, shall be grounds for discipline, up to and including dismissal from
employment.
B. Employees who take prescribed or over-the-counter medications are responsible for being
aware of any effects the medications may have on the performance of their duties.
Employees shall advise their supervisor, prior to reporting for duty, when taking
medication that might impair their ability to perform the essential job functions of their
position. The employee shall provide his supervisor with a written memorandum
identifying the essential job functions that may be affected as a result of any side effects
from the medication. The employee shall also include the anticipated amount of time the
medication is to be taken or the date it is believed that it will no longer be needed.
C. A supervisor who reasonably believes that an employee who is on duty, or reporting for
duty smells of, or is under the impairment of, drugs or medication to any degree, shall
follow the procedures specified in Policy GC-21, Drug and Alcohol Testing.

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7. Gratuities, Rewards, or Loans:
A. Employees will not use their position for personal gain, on or off duty, nor solicit, seek,
or accept on their own behalf any personal loan, gift, gratuity, or other favor, from the
general public, any private business firms which deal with the Office, or any other agency
or department of the County which is, or may appear to be, intended to influence official
conduct. Discounts and offers which comply with and are authorized under a County or
Office solicitation policy are exempted from this provision.
1. This section does not prohibit the acceptance of food or refreshments of
insignificant value in the ordinary course of a meeting, conference, or other
occasion where the employee is properly in attendance.
2. This section does not prohibit the acceptance of unsolicited advertising or
promotional material such as pens, pencils, calendars, and other items of nominal
value.
3. This section does not preclude an employee from accepting off-duty work.
a. All off-duty work obtained must meet the requirements of Policy GC-18,
Off-Duty Employment.
b. The off-duty employment must not place the employee as an expert
witness against the Office or opposing any other criminal justice agency,
including occupations such as a traffic reconstruction consultant.
B. Employees shall not accept, directly or indirectly, a gratuity, fee, loan, reward, or gift of
any kind for services rendered in the course of official duties or for services rendered in
the course of an Office-approved off-duty assignment. This includes directly or indirectly
accepting or obtaining a gratuity, fee, loan, reward, or gift of any kind and passing it on
to relatives, friends, other Office employees, or acquaintances.
C. Employees shall not use their position to solicit free admission to places of amusement,
entertainment, or sporting events, or to solicit free meals or any favors or gratuities not
ordinarily afforded to a private citizen.
8. Compensation: Pursuant to ARS §38-505, no public officer or employee may receive or agree to
receive, directly or indirectly, compensation other than as provided by law for any service
rendered or to be rendered by the employee personally in any case, proceeding, application or
other matter pending before the Office of which he is a public officer or employee. Compensation
is statutorily defined as money, a tangible thing of value, or a financial benefit.
9. Abuse of Position or Authority:
A. Employees are prohibited from using their official position, identification cards, or
badges for any of the following:
1. Personal or financial gain.
2. Obtaining privileges not otherwise available to them or to others, except in the
performance of duty.

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3. Avoiding the consequences of illegal acts such as traffic violations or driving
under the influence, or helping relatives or friends avoid the consequences of
illegal acts.
4. Misrepresenting their position or authority in the Office.
B. Employees shall not lend their identification cards, badges, or uniforms to another
person. Employees shall not permit their identification cards or badges to be
photographed or reproduced unless necessary for official business such as extradition
trips, obtaining records from other government agencies, or otherwise authorized by the
Chief Deputy.
C. Employees shall not identify themselves as members of the Office, visually or verbally,
in connection with testimonials or advertisements, unless specifically authorized by the
Chief Deputy.
10. Care and Use of Office or County Equipment:
A. Employees shall use Office and County equipment for its intended purpose. Limited
incidental personal use of Office and County cell phones, fax machines, printers, and
copiers are permitted. Such use shall not inhibit either governmental or administrative use
or impact employee’s ability to perform their assigned duties. Email and voicemail are
authorized for limited incidental personal use as specified in Policy GM-01, Electronic
Communications and Voice Mail.
B. Office and County equipment shall not be willfully or negligently damaged, lost,
misplaced, or abused. All equipment issued to employees shall be maintained in proper
order.
11. Confidential Information, Protected Health Information, and Divulging Criminal Records:
A. Employees shall only discuss or disclose sensitive law enforcement or confidential
information as follows:
1. As permitted or required by law.
2. With persons authorized to receive the information.
3. As directed by a supervisor.
B. In the course of official business, employees may learn certain facts that are of a personal
or confidential nature regarding an employee, inmate, or other person’s health or medical
information.
1. Employees shall not use, copy, make notes regarding, remove, release, or
disclose this information unless doing so legally in the course and within the
scope of their official duties.
2. Employees who become aware of anyone improperly accessing or releasing this
information shall immediately notify a supervisor.
C. Employees shall not release Criminal History Record Information (CHRI) on any
individual, except as provided in Policy GF-3, Criminal History Record Information and
Public Records.

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12. Performance or Dereliction of Duty: Employees are derelict in the performance of their duties
when they willfully or negligently fail to perform them or when they perform them in a grossly
inefficient manner.
A. Employees shall devote their working time and attention to the service of the Office and
shall complete all assignments in a timely manner, as set forth by their supervisor or
chain of command.
B. While on duty, employees shall not engage in any activities or personal business, such as
personal phone calls, which would cause them to neglect or be inattentive to duty.
C. Employees shall serve the Office with loyalty and discretion and shall not display
cowardice or fail to support their fellow employees in the lawful performance of duty.
D. Judicial subpoenas shall constitute an order to appear and shall be honored, whether on
behalf of the state or in actions against the employee, as governed by Policy GD-9,
Receipt of Civil or Criminal Process.
E. Employees shall not engage in any strike. The term “strike” includes a concerted failure
to report for duty, willful absence from one’s position, or the stoppage of work. It also
includes unauthorized holidays; sickness unsubstantiated by a licensed health care
provider’s statement during a strike situation; or withholding the full, faithful, and proper
performance of the duties of employment for the purposes of inducing, influencing, or
coercing a change in rights, conditions, compensation, privileges, or obligations of
employment. Employees who engage in any strike shall be disciplined, up to and
including dismissal from employment.
13. Punctuality:
A. All employees shall be punctual in reporting to their designated duty post and shall be
physically ready to assume their duties at the time specified by their supervisor.
B. Foreseeable tardiness must be approved in advance to ensure proper staffing of the
Office. Unless circumstances are of an emergency nature, any unforeseeable tardiness
must be reported to the employee’s supervisor no later than 15 minutes before the start of
the shift. Unless the supervisor has issued a memo detailing another notification option
for subordinates, an employee who is late for work must either call and speak to the
supervisor, or leave a voicemail message for the supervisor with current contact
information where the employee can be promptly reached.
C. Employees and supervisors should refer to Policy GC-1, Compensation, Leaves, and
Absences, for information regarding foreseeable and unforeseeable absences.
14. Political Activity: It is the intent of the Office to conform to the public policy that government
programs be administered in an unbiased manner and without favoritism for or against any
political party or group or any member in order to promote public confidence in government,
government integrity, and the efficient delivery of governmental services and to ensure that
employees are free from any express or implied requirement or any political or other pressure of
any kind to engage or not engage in political activity.
A. Employees shall not use the authority of their positions to influence the vote or political
activities of any subordinate employee. Furthermore, under the guise of County business,

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personnel, equipment, materials, buildings or other resources shall not be used for the
purpose of influencing the outcomes of elections.
B. Employees shall not use political endorsement in connection with any appointment to a
position in the County classified service.
C. Employees shall neither use, nor promise to use, any official authority or position for the
purpose of influencing the vote or political action of any person or for any other
considerations.
D. No person may solicit any employee to engage in, or deny him the opportunity to engage
in, activities permitted by this section. Any direct or indirect threat, such as intimidation,
coercion, discrimination, reprisal, force, or any adverse consequence, such as the loss of
any benefit, reward, promotion, assignment, or compensation, is prohibited.
E. Except for voting, employees shall not engage in any activity permitted by this section
while on duty, while in uniform, or at public expense. Nothing in this Policy shall be
construed as denying any employee of any civil liberties as guaranteed by the United
States or Arizona Constitutions.
F. Employees shall not be members of any national, state, or local committee of a political
party, nor an officer or chairperson of a committee of a partisan political club, nor a
candidate for nomination or election to any public office, which is either paid or partisan.
They shall not take part in the management of any political party, partisan or nonpartisan
campaign, or recall effort.
G. The provisions of this section shall not apply to school board or community college
district governing board elections. An employee may serve as a member of the governing
board of a common or high school district, or as a member of the community college
governing board.
H. While off duty, employees may:
1. Express opinions, attend meetings for the purpose of becoming informed
concerning the candidates for public office and the political issues, cast a vote, and sign
nominating or recall petitions.
2. Make contributions to candidates, political parties, or campaign committees
contributing to candidates, or advocate the election or defeat of candidates.
3. Circulate candidate nomination or recall petitions, or engage in activities to
advocate the election or defeat of candidates.
4. Solicit or encourage contributions to be made directly to candidates or campaign
committees contributing to candidates, or advocate the election or defeat of
candidates.
5. Campaign for themselves and hold unpaid, nonpartisan public office, or
campaign for or against ballot issues, referendum questions, constitutional
amendments, or municipal ordinances, except where a conflict of interest is created.
I. No employee shall be discriminated against for engaging in, or choosing not to engage in,
any activity permitted in this section.

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J. Any person in the County service who violates any of the provisions of this section shall
be subject to disciplinary action, up to and including dismissal from employment.
K. Employees who have relatives running for political office shall ensure that their conduct
in support of their relatives is consistent with the provisions of this section.
15. Public Appearances and Statements: Any public expression, by which it could be reasonably
assumed that the employee is acting as a spokesperson on behalf of the Office, will be governed
by this Policy.
A. Employees shall not publicly ridicule the Office, its Policies, or its employees, orally or
in writing, where such expression is defamatory, obscene, unlawful, tends to undermine
the effectiveness of the Office, interferes with the maintenance of discipline, or is made
with reckless disregard for the truth.
B. Employees shall not address public gatherings, appear on radio or television, or release
for publication an article, manuscript, or other material which pertains to the operations
or activities of the Office without prior approval from their bureau commander. To be
authorized, such articles, manuscripts, and interview materials must support the Mission
Statement of the Sheriff’s Office and reflect Office goals and objectives.
C. Employees shall not act in a private capacity or do any work in a private capacity, which
may be construed by the public to be an official act of the Sheriff’s Office, without prior
written approval of the Chief Deputy.
16. Endorsements, Referrals, and Vendors:
A. Employees acting in their official capacity must comply with County and Office
procurement procedures. As a result, employees shall not recommend, suggest, or
advocate for the employment or procurement of any particular product, professional, or
commercial service outside the official procurement process. When any such service is
necessary, employees shall proceed in accordance with GE-1, Supply Requisition,
Procurement, and Inventory.
B. Employees must disclose their interest and shall not participate in or vote for any
contract, sale, purchase, or service in which they have an interest. Conflict of interest
laws must be observed.
17. Labor and Fraternal Organizations and Associations: Employees may join and hold office in
any employee organization, labor union, or professional association in which they are eligible for
membership, provided it is not organized for any illegal purpose or primarily engaged in activities
contrary to law. No employee shall attempt to prohibit or intimidate any covered employee from
belonging to or holding office in any lawful organization. Membership in such organizations shall
not be considered in any personnel action, including promotion, demotion, suspension, or
dismissal from employment.
18. Associations and Fraternization with Inmates or Prisoners:
A. Employees shall not indulge in undue familiarity with inmates or prisoners. Employees
shall not fraternize with, engage the services of, accept services from, or do favors for,
any person known to them to have been in the custody of the Office or any other
detention or correctional facility within the last two years, unless it is unavoidable due to
relative relationships.

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B. Employees shall not convey written or oral messages between inmates, except those
which are necessary in the operation of the facility.
C. Employees shall not correspond with or assist in conducting correspondence with
inmates, former inmates, or other persons not in custody on behalf of an inmate, unless
required to do so in the performance of their duties.
D. Employees shall not assist inmates in the submission or preparation of judicial
documents, other than providing the necessary forms, papers, or writing implements,
unless required to do so in the performance of their duties or by court order.
E. Employees shall not write letters of recommendation on behalf of inmates on matters
concerning official business of the Office without authorization from their bureau
commander.
F. Employees shall not exchange money or property with inmates or prisoners, unless
required to do so in the performance of their duties.
G. Employees shall not provide inmates with newspapers, magazines, or books from outside
the jail, except those mailed to the inmate from the publisher or that publisher’s
authorized distributor as governed by Policy DK-1, Inmate Mail.
H. Employees shall not engage in informal, non-work-related discussions with inmates or
prisoners concerning other officers, inmates or prisoners. Employees shall not make
remarks of a personal nature in reference to any officers, inmates or prisoners, witnesses,
or informants where the remarks may be within earshot of any inmate or prisoner.
I. Employees shall not encourage or sympathize with inmates in their complaints about
rules, regulations, or jail conditions. However, complaints will be reported to appropriate
personnel.
J. Employees shall not offer religious or other advice to inmates regarding personal, family,
or case-related problems. Inmates seeking advice will be referred to appropriately trained
Office personnel or other outside agencies.
19. Employee Relationships with Persons Visiting Inmates:
A. Employees shall not grant special privileges to visitors without the approval of the shift
commander.
B. Employees shall not accept favors or gratuities from visitors at any time.
C. Employees shall not indulge in undue familiarity or fraternize with visitors.

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20. Employee Relationships with Other Employees:
A. Employees shall be respectful and maintain a professional, courteous, and cooperative
demeanor with other employees of the Office and other law enforcement or criminal
justice personnel.
B. Employees shall be respectful and maintain a professional, courteous, and cooperative
demeanor with supervisory personnel. Employees shall not defy the authority of any
supervisor by being disrespectful, arrogant, or displaying disrespectful conduct, whether
in or out of the supervisor’s presence.
C. When relatives are employed by the Office, no employee shall be in a reporting line of
supervision to a relative. In the event it is determined a relative would be or has been
placed in a reporting line of supervision, an appropriate course of action will be
determined by the Chief Deputy.
D. Intimate and sexual relationships between employees are covered in Policy CP-3,
Workplace Professionalism.
E. Employees shall not covertly record conversations involving other employees unless the
recording is in furtherance of an official department investigation or prior approval for
the covert recording has been obtained from a bureau commander or his designee.
21. Employee Relationships with Known or Suspected Criminals: Employees shall avoid
associations or dealings with persons whom they know or have reason to believe are, or have
been, recently charged with criminal acts or are under indictment. Exceptions may be made when
necessary in the performance of an employee’s duties or when such contacts are with relatives.
22. Frequenting Prohibited Establishments: Employees shall not knowingly enter or frequent any
establishment, such as a house of prostitution or illegal gambling house, wherein the laws of the
United States, the state, or the local jurisdiction are regularly violated, except in the performance
of duty or while acting under proper and specific orders from a supervisor.
23. Gambling: Employees shall not participate in any form of illegal gambling at any time, except in
the performance of duty and while acting under proper and specific orders from a supervisor.
24. Sleeping On Duty:
A. Employees shall not sleep on duty unless specifically authorized to do so.
B. Employees who feel they are unable to stay awake on duty have the responsibility to
notify their immediate supervisor, who shall determine the proper course of action.
25. Interference with Official Investigations: Employees shall not use their official position or
knowledge gained by employment with this Office to hinder, obstruct, or interfere with any case,
official operation, or investigation being handled by this Office or any other agency.
26. Request for Assistance: When any person requests assistance from the Office or makes a
complaint or report, either by telephone or in person, all pertinent information will be obtained in
an official and courteous manner, and will be properly and judiciously acted upon, in accordance
with Office Policy.

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27. Failure to Meet Standards: Failure to meet standards is the inability, unwillingness, or failure to
perform assigned duties in an acceptable manner, or the failure to accomplish a reasonable share
of the workload. Employees shall:
A. Possess the knowledge required to perform assigned duties.
B. Complete assignments properly.
C. Conform to work standards established for the employee’s rank or position.
D. Make reasonable decisions or take appropriate actions.
E. Not take actions which are unreasonable or clearly inappropriate for the situation.
F. Not display cowardice if they are deputies, reserve deputies, or detention officers.
G. Not be absent from the assigned area of responsibility during a tour of duty without
authorization.
H. Not be absent without authorized leave as specified in Policy GC-1, Compensation,
Leaves, and Absences.
28. Insubordination: Insubordination is the willful refusal to obey a reasonable and lawful order. A
reasonable and lawful order given to a subordinate shall be followed regardless of the method of
conveyance, as governed by Policy GB-2, Command Responsibility. The willful failure to obey
an order constitutes grounds for discipline, up to and including dismissal from employment.
29. Loitering: While on duty or in uniform, employees shall not remain in eating establishments,
service stations, or other public places for longer than is reasonably required to complete the
legitimate activity for which they stopped, unless required by duty. Employees shall not remain at
a duty post or any Office location beyond the end of their shift unless conducting official business
or for a minimal period while awaiting transportation from work.
30. Job Abandonment: Except when extenuating circumstances are found to have existed,
employees shall be considered to have abandoned their position when they have been absent for
three or more consecutive working days without authorization. This includes being absent for
three or more consecutive working days without authorization following an approved leave of
absence.
A. On any scheduled workday, if an employee does not have prior authorization or prior
supervisory approval and fails to contact their supervisor or the on-duty supervisor prior
to the scheduled start time of their shift, the following procedures will be followed:
1. The supervisor will contact the employee by phone each day to determine if the
employee’s absence is due to an unexpected emergency. The supervisor will
complete a telephone log documenting the time of the call and any information
obtained or any messages that were left.
2. If the supervisor is unable to contact the employee and the employee has not
contacted the supervisor for three consecutive workdays, the employee will be
deemed to have abandoned their position. The supervisor shall notify their
division commander as soon as possible of any employee who has abandoned
their position.

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B. When it has been determined that an employee has abandoned their position, an
investigation shall be completed, as specified in Policy GH-2, Internal Investigations.
The completed investigation shall be forwarded through the chain of command to the
Compliance Division to ensure due process.
31. Abuse of Process, Withholding Evidence, and Misappropriation of Property:
A. Employees shall not manufacture, conceal, falsify, destroy, remove, tamper with, or
withhold evidence or information, or make false accusations in a criminal, traffic matter
or administrative matter.
B. Employees shall secure all items of evidence in designated property lockers, or other
authorized, secured areas, as soon as possible. Employees shall not leave evidence in
vehicles, in personal lockers, in or on desks, or in other areas in which it could be
subjected to possible tampering or theft. Contraband should also be placed promptly in an
appropriate location, pending destruction or other disposition.
C. Employees shall not appropriate any County property, evidence, or found or recovered
property for their own use.
32. Treatment of Persons in Custody: Employees shall not mistreat persons who are in the custody
of the Office. Employees shall handle such persons in accordance with established laws and
Office procedures. Policy CP-1, Use of Force, and ARS §31-101 through §31-146 governs the
treatment of persons in custody.
33. Gum and Tobacco Usage: Employees in the performance of their duties shall not chew tobacco
or gum while making personal contacts with citizens. Further restrictions on tobacco use are
specified in Policy GD-4, Tobacco Products.
34. Return of Office and County Property Upon Separation:
A. When employees leave the service of the Office, they shall surrender all Office and other
County property that was assigned to them while so employed to the Training Division.
B. When employees return property damaged through their negligence or deliberate action
or fail to return all assigned Office or County property, they may be held criminally or
civilly liable.
35. Property Damage:
A. Employees shall immediately notify their supervisor, or if unavailable, the nearest on-
duty supervisor, and promptly submit a written report concerning any damage to real or
personal property, including vehicles, belonging to the Office, the County, a private
citizen, or any other entity or individual, which is a result of, or occurred during, the
execution of their official duties or responsibilities.
B. Employees shall immediately notify their supervisor and promptly submit a written report
concerning any damage to real or personal property, including vehicles, belonging to the
Office or the County that occurred while the employee was off duty.
C. Employees shall never attempt to work out or negotiate a settlement with any entity or
individual regarding personal or County liability when property damage has occurred
during the execution of official duties.

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36. Rumors or Gossip: Employees shall not spread rumors, gossip, or false information which
discredits another employee or harms his reputation. Supervisors made aware of violations shall
take immediate action to correct the situation and initiate disciplinary action if warranted.
37. Social Networking Sites: The use of social networking sites such as Facebook, MySpace, and
Twitter have become common outlets for employees to socialize. Employees must be mindful of
the negative impact of inappropriate or unauthorized postings involving the Maricopa County
Sheriff’s Office and their direct impact on the relationship between the Office and the
community.
A. Social networking sites shall not be accessed while on duty unless in the performance of
official duties.
B. Whether on or off duty, employees shall not publicly express, share, or post information
regarding the Office which would jeopardize the safety and security of Office employees,
inmates or the public, or which could negatively impact the efficient or effective
operation of the Office.
C. Due to the increased scrutiny of law enforcement personnel postings on social
networking sites, the Office strongly discourages employees from posting information
regarding their own off-duty activities or the off-duty activities of another Office
employee which may tend to bring the person’s reputation into question. This is not
intended to infringe upon any employee’s First Amendment or other constitutional rights,
but those who may be called to testify on behalf of the Office as part of their official
duties must guard their reputation and should be aware that attorneys may attempt to use
this type of information, e.g., postings on social networking sites, for impeachment
purposes.
38. Keeping Supervisors Informed:
A. Employees must promptly notify their supervisors of all situations, events, incidents,
inspections, and communications that affect, or may affect, the Office, or with which the
Office may be concerned.
B. Examples of situations that require employees to keep their supervisors informed include,
but are not limited to, the following:
1. Involvement in any situation being investigated by another law enforcement
agency, whether as a witness, victim, or suspect, or in anticipation of becoming a
suspect.
2. The suspension or revocation of driving privileges.
3. Receipt of a moving vehicle traffic citation.
4. Knowledge of the booking of a relative into an Office jail.
5. The issuance of a court order, such as an order of protection or an injunction
against harassment in which an Office employee has been named.
C. Supervisors should notify their chain of command as appropriate.
39. Use of Discretion:

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A. Policy cannot be written to cover every situation in which an employee may become
involved. The employee must use discretion in the enforcement of laws and in
determining appropriate actions. Supervisors have the authority to make decisions on
behalf of the Office and to provide employees with direction and guidance on how to
perform their duties.
B. When employees are faced with a situation in which discretion can be exercised, they
shall evaluate the circumstances and consider available resources and alternate solutions.
They should rely on their training, Office Policy, established procedures, statutes, and the
direction of supervisors in making a decision.
C. The appropriate decision should be the least restrictive one that still accomplishes the
intent of the law, is in accordance with Office Policy, and does not compromise employee
safety.
D. Discretion is limited by federal, state, and local law, as well as case law, Office Policy,
and the employee’s rank and level of responsibility.
40. Oath of Office: The Sheriff or his designee shall administer the Oath of Office to all new sworn
and detention personnel prior to assuming their new duties. The Oath of Office requires the
employee to support the Constitution of the United States and the Constitution and Laws of the
State of Arizona.

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EXHIBIT D
JAIL ACCESS POLICY
MARICOPA COUNTY SHERIFF’S OFFICE
Policy & Procedure Joseph M. Arpaio – Sheriff
Subject Policy Number
DH-1
JAIL ACCESS 1. Effective Date
12-10-09
Related Information Supersedes
GD-14, Access to Secured Office Buildings DH-1 (03-28-97)
PURPOSE
The purpose of this Policy is to identify the various types of authorized jail access cards and passes with
which persons are permitted entry into a jail.
POLICY
For the safety of employees, visitors, inmates, the protection of Office property, and the security of
criminal justice information, it is the policy of the Office to ensure that entry into the jails is limited by
allowing only authorized personnel access.
DEFINITIONS
None
PROCEDURES
1. Jail Commander Responsibilities: Jail commanders shall ensure that their jail perimeter is
secured so inmates remain within the confines of the jails boundary and access by the general
public is restricted.
2. Authorized Access: Employees from other agencies, departments, or vendors who perform
duties or services not ordinarily completed by Office personnel, may be granted access to jail
facilities. Personnel not employed by the Office who may be granted access to a jail include, but
are not limited to, the following:
A. Emergency services personnel.
B. Authorized health care personnel.
C. Contract personnel.
D. Maricopa County Facilities Management personnel.
E. Private vendor personnel.

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F. Health and fire inspectors.
3. Jail Access ID Cards: Individuals requesting entry into a jail on a regular basis to provide a
service or program may be issued Jail Access ID Cards. Upon approval by a custody bureau
commander, or his designee, these cards are issued initially for one year and are renewable.
Renewals issued subsequent to
the first year will be valid for a period of two years. These issued ID cards allow access to all
facilities and will include a photo and an expiration date.
A. After a satisfactory record check, the Custody Support Division may issue the following
types of Jail Access ID Cards:
1. The yellow Jail Access ID Card is used by individuals such as inmate programs,
religious volunteers, and contracted programs personnel. Yellow card holders are
authorized to conduct group meetings or religious services for inmates in areas
designated by the jail commander. These card holders are allowed to meet with
inmates on a one-on-one basis in visitation, however, are restricted from
meeting with inmates on a one-on-one basis in inmate housing areas, unless
accompanied by a blue card holder.
2. The blue Jail Access ID Card is used by religious advisors, chaplain
aides, and contracted chaplains. Blue card holders are authorized to conduct
group meetings religious services, and one-on-one meetings with inmates in
areas designated by the jail commander.
B. Volunteers and contract personnel with the Custody Support Division, not otherwise
employed by the Office who are issued Jail Access ID Cards, must agree in writing to
abide by all the rules and regulations contained in the Custody Support Division
Handbook for volunteers and contract employees. The written agreements will be
maintained by the Custody Support Division Commander or his designee.
C. Individuals possessing an expired or revoked Jail Access ID Card shall not be permitted
entry into the jail. Detention personnel will confiscate the expired or revoked card and
forward it through the chain of command, along with a memorandum, to the Custody
Support Division Commander. The memorandum will include details of the confiscation
and any other actions taken. Questions regarding this action will be referred to the
Custody Support Division Commander, or his designee, through the chain of command.
4. Visitor Pass Cards: Visitor Pass Cards are issued to individuals requesting intermittent or
temporary access into a jail to provide a service or program. These access cards do not contain a
photograph of the individual but are temporarily exchanged for personal ID. Prior approval by the
jail commander, or his designee, may also be required. The individual will be instructed to
display the Visitor Pass Card on the outer garment so that it will be readily seen at all times while
the visitor is inside the jail.
A. The Visitor Pass Card may be used by individuals including, but not limited to, the
following:
1. News media personnel.
2. Officers of the court.
3. Contractor vending company employees.

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4. Volunteers for inmate programs and religious services.
5. Jail tour participants.
6. Private physicians or other qualified medical personnel requested by an inmate to
obtain blood or urine samples.
7. Employees of other law enforcement or correctional agencies who are in civilian
attire.
8. Temporary medical personnel employed by contracted health services.
B. Individuals requesting a Visitor Pass Card must provide proper ID and proof of
profession, or must have been pre-approved by the jail commander, prior to being
allowed entry into the jail. Valid forms of ID are specified in Policy DK-3, Inmate
Visitation.
C. The names and dates of birth of all visitors to whom Visitor Pass Cards have been issued
will be documented in the Visitation Logbook.
D. At least annually, each jail commander shall be responsible for redesigning and printing
new Visitor Pass Cards and ensuring that the old cards have been accounted for and
destroyed.
5. Courtesy ID Cards: Contractors and vendors that work with the Information and Technology
Bureau will be issued Courtesy ID Cards after a satisfactory record check is completed by the
Personnel Services Division. Courtesy ID Cards will include a photo and an expiration date and
will be issued as followed:
A. Red Stripe ID: Persons displaying this ID shall be granted access to all Office facilities,
including the jails.
B. Blue Stripe ID: Persons displaying this ID shall be granted access to all Office
facilities, excluding the jails.
6. Correctional Health Services (CHS) Blue Framed ID: A blue frame ID shall be issued by CHS, as
a Courtesy to CHS personnel. This ID shall be carried with their Maricopa County
Employee ID.
7. Office Personnel Identification: All Office personnel, uniformed or non-uniformed, shall
display their ID upon entering a jail facility. Non-uniformed personnel shall continue to visibly
display their ID on their clothing while inside the building.
8. Citizen Observer Cards: Citizen Observer Cards are issued to individuals who accompany
sworn personnel on routine patrol duties. The card, which does not contain a photograph, shall
be displayed on the observer’s outer garment at all times while in a jail.
9. Non-Uniformed Officers of other Law Enforcement Agencies: A non-uniformed officer
representing another law enforcement agency will be required to present his agency’s ID card
prior to entering a jail. However, he will not be required to surrender it. Prior to admission into
the jail, the officer will be required to inform detention personnel of his purpose. When his
identity has been confirmed, the officer may enter the jail displaying his agency ID card, badge,
or Visitor Pass Card. Detention personnel will ensure that all ammunition, knives, and all
firearms, including concealed firearms, are secured in a gun locker.

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10. Former Employees: Former employees of the Office will not be allowed entry into a jail unless
they have received prior approval by the jail commander, are presently employed with a law
enforcement agency, representing a community related organization authorized to perform a
service or program for the Office, or visiting an inmate.
11. Emergency Situations: In emergency situations, emergency response personnel such as police
officers, fire fighters, or paramedics do not need to be issued a Jail Access ID Card or a Visitor’s
Pass Card. However, they will be escorted by detention personnel whenever feasible.
12. Visitor Records Check and Search: All persons other than law enforcement personnel
requesting access into a jail are subject to an Arizona Crime Information Center/National Crime
Information Center
ACIC/NCIC check and a search of their person and possessions for possible contraband.
Procedures for dealing with those who fail these checks are specified in Policy DK-3, Inmate
Visitation.
13. Revoked Access Privilege: A custody bureau commander may revoke an individual’s access
privilege by notifying the Custody Support Division Commander. He shall ensure that the issued
ID card has been retrieved and, when necessary, shall send written notification to each jail listing
the name of the individual whose card has been revoked. Reasons for revocation include, but are
not limited to, the following:
A. Failure to observe Office or jail rules and regulations.
B. Failure to conduct job functions in a reasonable and professional manner.
C. Actions or behaviors which threaten the safety or security of a jail.
D. Serious violations of a local, State, or Federal law.

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EXHIBIT E
INMATE VISITATION POLICY
MARICOPA COUNTY SHERIFF’S OFFICE
Policy & Procedure Joseph M. Arpaio – Sheriff
Subject Policy Number
DK-3
INMATE VISITATION 1. Effective Date
02-16-11
Related Information Supersedes
DH-1, Jail Access DK-3 (09-19-08)
PURPOSE
The purpose of this Policy is to establish guidelines for authorizing inmate visitation.
POLICY
The Office recognizes the importance of inmates being able to receive visits from clergy, family, legal
counsel, and others to enable them to maintain family and community ties whenever possible. It is the
policy of the Office to provide for visitation as safety and operational concerns allow.
DEFINITIONS
Authorized Community Clergy: Lay or ordained ministers from a religious organization who are
authorized for Privileged Visits upon approval by Religious Services. A notation is placed by a chaplain
in the Jail Management System (JMS) after the citizen’s identity is checked, his clergy status confirmed,
and the chain of command approves the Privileged Visit. A letter of sponsorship is retained in a personnel
file by Religious Services.
Chaplain’s Aide or Religious Advisor: A religious volunteer selected for specific duties by, and working
directly under the supervision of, staff chaplains. A chaplain’s aide or religious advisor is afforded the
same considerations as a staff chaplain, including access to housing areas in designated facilities.
Community Clergy: Lay or ordained ministers from a religious organization who are authorized for a
visit with an inmate who have not been pre-authorized by Religious Services. The visit will normally be
treated as a Special Visit.
Letter of Introduction for Legal Privileged Visitor Status: A form letter which, when presented with
valid photo identification qualifies legal personnel for Privileged Visitor Status. Each form letter must be
an original, fully completed and signed by attorney of record at the time of the visit, if the attorney of
record is not present at the time of the visit, the original form letter must be presented as an attachment to
a signed original letter on official letterhead that includes a street address and business phone number of
the legal organization sponsoring the visitor. The person signing the letter may or may not be the visitor.
The letter states the name of the visitor, name of the inmate, the inmate’s booking number, and the
purpose of the visit. A separate letter is required for each inmate to be visited and must be presented for
each visit. Each letter is valid for 60 days after its original issuance.

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Letter of Introduction for Special Visitor Status: A form letter which, when presented with valid photo
identification qualifies community clergy for Special Visitor Status. Each form letter must be an original,
fully completed and signed by a religious official. The original form letter must include a street address
and business phone number of the religious organization sponsoring the visitor. The person signing the
letter may or may not be the visitor. The letter states the name of the visitor, name of the inmate, the
inmate’s booking number, and the purpose of the visit. A separate letter is required for each inmate to be
visited and must be presented for each visit. Each letter is valid for 60 days after its original issuance.
Officers of the Court: Professionals who are authorized to have Privileged Visits with inmates. They
include, but are not limited to, the following:
1. Attorneys and probation officers.
2. Legal assistants, paralegals, mitigation specialists, and investigators with valid Maricopa
County employee identification.
3. Private investigators with a valid private investigator license and a Letter of Introduction
for Legal Privileged Visitor Status.
4. Doctors, psychiatrists, or psychologists, and counselors with current Maricopa County
employee identification.
5. Court reporters, paralegals, and legal assistants from private law firms, and court-
appointed interpreters when accompanied by an attorney.
Staff Chaplain: A religious representative employed or contracted by the Office.
Visitation Categories: Categories of visitation used by the Office. Visits may be recorded except for
visits with Officers of the Court which require a Court Order to record.
1. Regular: A visit made by an individual who resides within Maricopa County. Visits by
friends and family members are Regular Visits unless otherwise authorized by the jail
commander or his designee. Inmates are allowed to have three 30-minute, Regular Visits
in a seven-day period.
2. Out-of-County: A visit made by an individual who resides outside of Maricopa County.
Inmates are allowed to have three 30-minute, Out-of-County Visits in a seven-day period.
Out-of-County Visits do not count against other categories of inmate visits. Additional
visits for individuals traveling from out-of-state may be granted within a seven-day
period at the discretion of the jail commander or his designee. These visits will only be
allowed during regularly scheduled visitation hours, unless otherwise approved by the jail
commander or his designee.
3. Privileged: A visit made by Officers of the Court, a consular or embassy officer,
chaplain’s aide, religious advisor, community clergy or authorized community clergy.
Privileged Visits are normally Contact Visits, regardless of the inmate’s classification.
They are normally conducted in the visitation area during regularly scheduled visitation
hours and have no set time limit unless limitation is required for the secure and orderly
operation of the jail. The visit does not count against the other categories of inmate visits.
Prior to the visit, the visitor’s status must be confirmed by proof of professional status or
JMS confirmation, along with valid photo identification. Proof of professional status may
be established by an Arizona Bar Association Card, a listing of contract providers
supplied by the superior court, a Letter of Introduction or through a notation in JMS made
by Religious Services. If the visitor is not able to provide proof of profession or is a

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relative of the inmate, but does possess valid identification, he may be allowed a Regular
Visit.
4. Special: A visit that is designated for community clergy or police officers. Special Visits
have the same requirements as Regular Visits. Special Visits for community clergy may
be authorized by the jail commander, his designee, or a staff chaplain. The approval must
be verified in writing along with a Letter of Introduction for Special Visitor Status.
Special Visits may be Video, Contact, or Non-Contact in accordance with the inmate’s
security level, conducted in the visitation area, and have no set time limit; they must
occur during regular visitation hours unless limitation is required for the secure and
orderly operation of the jail. The visit does not count against the other categories of
inmate visits. If unable to provide the required documentation, the visitor may be allowed
to have a Regular Visit, as specified in this Policy. These visits will not entitle an in-
custody inmate to be called upon for translation.
a. Paralegals or legal assistants requesting a Special Visit with a member of their
immediate family or a pro per inmate shall require the approval of the jail
commander or his designee. Prior to granting the visit, the visitor will be required
to present a Letter of Introduction for Special Visitor Status, along with a valid
form of identification.
b. A pro per inmate must have prior approval from the jail commander, or his
designee, prior to being granted a Special Visit with witnesses. In all cases, the
visits shall be Non-Contact.
5. Courtesy: A visit that may be given at the discretion of the jail commander or his
designee. This classification may be used for visits that do not fall into the other
categories of visits. Courtesy Visits may be Video, Contact, or Non-Contact in
accordance with the inmate’s security level, conducted in the visitation area, and have no
set time limit unless limitation is required for the secure and orderly operation of the jail.
This visit does not count against the other categories of inmate visits.
a. A person requesting a Courtesy Visit with a member of his immediate family will
be required to obtain the approval of the jail commander, or his designee, prior to
being granted the visit. The visit may be used for such matters to include, but not
be limited to, death notification by the family member or out-of-state visits that
have unique circumstances. If the Courtesy Visit is not approved, the visitor may
be allowed to have a Regular Visit, as specified in this Policy.
b. Bondsmen will be given Courtesy Visits. They must follow the Special Visit
guidelines at jails with visitation. At jails without visitation, prior approval by the
jail commander, or his designee, may be required to obtain a Visitor Pass Card.
This will permit entry into specified areas for conducting official business only,
as specified in Policy DH-1, Jail Access. If the bondsmen are unable to provide
the required documentation, they may be allowed to have a Regular Visit, as
specified in this Policy.
Visitation Types: Visitation methods used by the Office in order to ensure the visitation process is safe
for inmates, staff, and visitors, and does not interfere with the security and operation of the jail.
1. Contact: A visit that authorizes limited physical contact between inmates and their
visitors. Medium and minimum-security inmates are allowed Contact Visits unless
otherwise restricted by security, disciplinary, or medical reasons. Maximum security and

SERIAL 13002-RFP
closed custody inmates are allowed Contact Visitation for Privileged Visits only, unless
prohibited by the jail or shift commander.
2. Non-Contact: A visit that allows oral communication and visual contact between the
inmate and the visitor, but prohibits any physical contact between them. The inmate and
visitor are usually separated by a transparent partition. Maximum security and closed
custody inmates are allowed Non-Contact Visitation, unless otherwise specified by
Policy, or restricted for security, disciplinary, or medical reasons.
3. Video: Inmate access to the Video Visitation System for Video Visits is provided at the
Tents facility, Lower Buckeye Jail, and the 4th Avenue Jail. Video Visits may be used for
all Visitation Categories.
PROCEDURES
1. General Procedures: Each jail shall provide an area which allows communication between
inmates and their visitors, but does not jeopardize the security and operation of the jail.
A. Individuals categorized as Regular or Out-of-County visitors will not be allowed to visit
under more than one category in any 30-day period. As space permits, an Out-of-County
or Regular Visit may be extended by using consecutive visits, which shall be deducted
from the number of visits remaining in that seven-day period.
B. Visitors may only visit one inmate at a time regardless of the type of visit. Inmates will
be restricted to a maximum of two visitors per visit, excluding Privileged Visits. Two
visitors at the same time will be counted as one visit when computing the number of
remaining visits for the inmate.
C. Barring unusual circumstances, the jail commander will ensure that visitation procedures
provide for a Privileged Visit to begin within 15 minutes of the request.
D. Prior approval must be granted by the jail commander before a Privileged Visitor is
allowed to bring in specialized equipment, such as video or photographic equipment.
Tape recorders may be allowed with the visitation supervisor’s approval; however, they
may only be used in the visitation area.
E. During a Privileged Visit, a high-risk inmate may be allowed to visit in a secured, non-
partitioned area, separate from other visitors, thus permitting confidential communication
between the inmate and the visitor. Security devices may be applied to the inmate to
ensure the security of the jail and the safety of the visitor.
F. Religious Services shall screen and approve all Privileged Visits for chaplain’s aides or
religious advisors, and authorized community clergy.
1. Upon approval by a staff chaplain, chaplain’s aides, religious advisors, and
contracted chaplains will be given a blue Jail Access Identification Card, as
specified in Policy DH-1, Jail Access.
2. Upon approving Privileged Visits for authorized community clergy, Religious
Services will make a notation in JMS, authorizing a Privileged Visit between the
indicated clergy and the inmate. Upon requesting a Privileged Visit, visitation
staff shall ask for a valid photo ID and access JMS to confirm the privileged
status of the visit; possession of a Letter of Introduction is not needed at the time

SERIAL 13002-RFP
of the visit. Religious Services staff shall control the number of inmates with
whom a clergyman has requested Privileged Visitor Status.
2. Inmates in Segregation: Inmates in segregation may be allowed to receive visitors; however,
special conditions or limitations may be placed on their visitation privileges.
A. Inmates in administrative segregation housing are allowed visitation privileges unless
there are significant security reasons to deny the visit or disciplinary sanctions have been
imposed which specifically warrant denying visitation. Privileged Visits may still be
allowed.
B. Inmates suspected of having a serious, casually transmitted, communicable disease, as
specified in Policy CP-6, Bloodborne Pathogens or CP-7, Airborne Pathogens, may be
denied visitation privileges. Privileged Visits may be allowed upon approval of a
Correctional Health Services (CHS) provider.
3. Persons Requesting a Visit: Persons requesting a visit with an inmate must provide a valid
photo ID. Each visitor’s identification information will be recorded in JMS.
A. An Arizona Crime Information Center (ACIC) and National Crime Information Center
(NCIC) warrant check will be conducted on the visitor.
1. If a warrant is found, the supervisor will be notified immediately.
2. Operations Information Center (OIC) or the Originating Agency (ORI), if within
the State of Arizona, shall be contacted to confirm the warrant.
3. If the warrant is valid and the visitor is believed to be the individual named in the
warrant, the supervisor will be advised, and he shall request that a sworn officer
be dispatched to make the arrest.
4. The visitor shall be allowed to have a visit, pending his arrest by sworn
personnel. If the visitor concludes his visit prior to the arrival of a sworn officer,
non-sworn personnel shall not physically detain the visitor based solely upon the
warrant. However, delaying tactics such as extending visit limits or asking to
reconfirm visitor identification are appropriate, particularly in felony cases, as
long as the visitor has not asked for or been refused exit from the jail.
B. Minors under the age of 18 must be accompanied and supervised by an adult during a
visit.
1. Minors under one year of age are not counted as visitors. Minors 1 through 17
years of age are considered visitors.
2. Minors under the age of 14 shall not be required to provide identification unless
their age or identity is in question.
3. Any minor between the ages of 14 and 17 shall be required to present a current
ID, such as a school ID card.
4. A minor who is married to an inmate must provide a marriage certificate and
valid identification. The married minor is not required to be accompanied or
supervised by an adult.

SERIAL 13002-RFP
C. Persons requesting a Regular or Out-of-County Visit will be required to declare their
citizenship status. Non-citizens are required to provide information regarding their legal
status.
4. Valid Identification: For identification to be considered valid, it must be issued to the bearer, be
current, and contain at a minimum, a picture of the visitor and the visitor’s name, sex, and date of
birth. Personal identification not indicating a current address must be substantiated with other
forms of identification or current, postmarked mail with the individual’s name and address on the
envelope. The following are valid types of identification approved for visitation and jail access
purposes; no other types of identification are acceptable unless authorized by the supervisor or
jail commander:
A. Federal, State, and local government-issued identification cards.
B. State-issued driver’s licenses.
C. Arizona Bar Association Cards in conjunction with another form of acceptable
identification.
D. Court orders in conjunction with another form of acceptable identification.
E. Letters of Introduction, in conjunction with another form of acceptable identification.
F. High school identification cards if the visitor is under the age of 18 and does not possess
any other valid identification
G. Social Service Cards with the bearer’s photograph issued by the Arizona Department of
Economic Security.
5. Subject to Search: All visitors are subject to a search prior to, during, or after a visit with an
inmate. All visitors regardless of age must, at a minimum, pass through an electronic metal
detector, if available, or be searched with a hand-held metal detector prior to entering the
visitation area. Refusal to be searched will automatically cause the visit to be canceled and all
future visits to be denied. A memorandum will be completed and forwarded through the chain of
command to the appropriate custody bureau commander and the individual’s name will be added
to a list of prohibited visitors.
6. Visitors Storage of Personal Property: A locker or secured area will be provided for visitors to
store personal property at their own risk. Personal property which is not allowed in the visitation
area includes, but is not limited to, purses, cigarettes, wallets, jewelry, and money.
7. Contraband: Procedures regarding contraband found during a visit are specified in Policy DH-3,
Contraband Control.
8. Visitation Dress Code: The visitation dress code will be enforced prior to and throughout the
visit. Questions concerning appropriate dress shall be referred to a supervisor to determine
whether the visit will be permitted. Dress code violations include, but are not limited to, the
following:
A. Wearing swimming attire.
B. Wearing clothing which is above mid-thigh, to include cutoffs, shorts, dresses, and skirts.
C. Wearing see-through clothing, including, but not limited to, sheer blouses or any other
clothing considered to be revealing.

SERIAL 13002-RFP
D. Not wearing a shirt, or wearing clothes which make the breasts visible.
E. Wearing clothing, such as a tube top, tank top, or halter top which exposes excessive
cleavage, the midriff, or the shoulders, irrespective of the visitor’s gender.
F. Having bare feet.
G. Wearing or displaying clothing or paraphernalia which identifies a specific gang by name
or logo.
H. Any visible gang related tattoos.
9. Visitation after Incarceration: Individuals who have been incarcerated in any correctional,
detention, or booking facility, regardless of the duration of time spent in custody, including those
who have been processed on a summons booking, shall be required to wait for a period of one
year from the date of their release prior to being granted a visit with any inmate. Visitors who
wish to be exempted from this one-year requirement shall be required to present a written request
to the respective division commander for approval. If approved, the exemption shall be noted in
JMS.
10. Prohibited Visitors: If it is determined that an individual is on parole, probation, any type of
work release, or has ever been convicted of a felony, he may not enter or be approved for visits
within any Office jail.
11. Visitation Hours: Visitation may only be conducted on designated days and hours, as determined
by command staff. Jails may also discontinue visitation for scheduled periods during meals or as
necessary for the security and safety of the jail.
12. Designated Visitation Areas: Visits will take place only in designated visitation areas and will
not be conducted in inmate living areas.
13. Termination or Suspension of a Visit: A visit may be terminated or suspended by a supervisor
or the jail commander. The supervisor may also request that the visit not be charged to the inmate
and that the appropriate deletion be made in JMS. Reasons for terminating or suspension of a visit
include, but are not limited to, the following:
A. The existence of disciplinary or medical restrictions.
B. The visitor appears to be under the influence of alcohol or drugs.
C. The visitor is refusing to submit to search procedures, as specified in this Policy.
D. The visitor is refusing to provide proper identification, as specified in this Policy, or has
provided false identification.
E. The visitor is violating the visitation dress code.
F. The visitor and inmate are engaging in any physical contact, including, but not limited to,
fondling or fighting.
G. The visitor is disrupting other visitors.
H. The visitor or inmate is violating jail rules.

SERIAL 13002-RFP
I. The security of the jail requires it.
J. There is insufficient visitation space.
K. Children are not properly supervised or are left unattended during the visit.
14. Strip Search: All inmates concluding a contact visit will be strip searched prior to being returned
to their housing units.
ADDENDUM A
SUMMARY OF CLERGY VISITATION
____________________________________________________________
PRIVILEGED VISITS
1. Must pass through metal detectors for entry into jail. Unless a security concern, does not have to
secure personal items.
2. All items brought into the jail must be inspected either electronically or manually.
3. Clergy materials permitted for visit include, but are not limited to, the following:
A. Bible, Koran, Book of Mormon, electronic Bibles, and other religious texts.
B. Prayer books, pamphlets, religious magazines, and scripture study material.
C. Items used for religious services such as, bread, oils, or Native American smudge.
4. Religious materials for the inmate may be left with the permission of the Visitation officer and in
accordance with the Rules and Regulations for Inmates.
5. A Contact Visit is permitted except, as specified in this Policy.
6. Visitation hours are according to the inmate’s classification, as posted. Visits for other than
posted hours will require the authorization of the jail commander or his designee.
SPECIAL VISITS
1. Must pass through metal detectors for entry into jail. Must secure all personal items in visitor
locker.
2. All items brought into the jail must be inspected either electronically or manually.
3. Clergy materials permitted for visit, include, but are not limited to, the following:
A. Bible, Koran, Book of Mormon, electronic Bibles, and other religious texts.
B. Prayer books, pamphlets, religious magazines, and scripture study material may be left at
the Visitation desk for the inmate in accordance with Rules and Regulations for Inmates.
4. Other religious items will not be brought into the jail unless prior permission has been obtained
by the jail commander or his designee.

SERIAL 13002-RFP
5. A Contact Visit is not authorized for an inmate who has been classified as Non-Contact or for
security or health reasons, as specified in this Policy.
6. Visitation hours are according to the inmate’s classification, as posted. Visits for other than
posted hours will require the authorization of the jail commander or his designee.

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EXHIBIT F
CURRENT VIDEO VISITATION SYSTEM EQUIPMENT
4th Ave:
Item Description Qty.
Audio/Video Switch Video Switch Duplex 1
Audio Switch Duplex
System Server IBM Server 1
MTISW VVS Scheduling Software
Visitation Stations (cell blocks) Audio/Video Terminals 113 Units
1/4" CCD Board Cameras -Samsung SCC-B1311
15" LCD Monitors-Planar 1503RLCD
Visitation Stations (lobby) 14" Monitors-Samsung SMC145 crt38 Units
Isolation Terminals Rollabouts 16 Units
Wire Encoders/Decoders Wire Amps 212 Units
4th Ave Remote Access Video Visitation:
Item Qty.
Polycom VS4000 16
ADA Booths 1
Non-ADA Booths 5
Shelving units for VS4000 16
Interconnecting patch panel 1
Hardware:
AV Talon Triplex Multiplexer – Model Talon4
Ultrak HD Series Max-1000 CCTV Management System – Model MX32128
Ultrak Maxpro System Contoller - Kegs5300
Ultrak Mxat200 System Controller
Ultrak Max-1000 MX18 Expander
Ultrak Max-1000 MXPS9 System power supply
NVT (Network Video Technologies) NV-3213A CCTV Twisted Pair Passive Transceiver Hub
Ultrak MXBNC128
IBM X Series 345 Server
Honeywell ENT DVR – ES A16U-61410
ENC 8M2\AFRR (Alpha Frame Rate Production)
Fast Power supply
Netgear Switch
Micro Comm DXI – Model # SAC-110-155-313 Harding Instrument
ABSOPULSE Electronics LTP
DXI ACB Board Harding Instrument
DXI ATB Board Harding Instrument
DXI SAB Board Harding Instrument
DXI AOB Board Harding Instrument
Mobile Black Racks
UPS 750 APC
Planer PT 170M Touchscreen
Compaq Presario SR1120NX
Hp Laser Jet 1012
Software:
Windows 2000 Professional
Windows XP

SERIAL 13002-RFP
Lower Buckeye Jail
Item Description Qty.
Audio/Video Switch Video Switch Duplex 1
Audio Switch Duplex
System Server IBM Server 1
MTISW VVS Scheduling Software
Visitation Stations (cell blocks) Audio/Video Terminals 110 Units
1/4" CCD Board Cameras -Samsung SCC-B1311
15" LCD Monitors-Planar 1503RLCD
Visitation Stations (lobby) 14" Monitors-Samsung SMC145 crt63 Units
Conference/Medical Terminals Rollabouts 12 Units
Wire Encoders/Decoders Wire Amps 206 Units
Lower Buckeye Jail, Remote Access Video Visitation:
Item Qty.
Polycom VS4000 16
ADA Booths 2
Non-ADA Booths 5
Shelving units for VS4000 16
Interconnecting patch panel 1
Estrella Support Building:
Item Description Qty.
Audio/Video Switch Video Switch Duplex 1
Audio Switch Duplex
System Server IBM Server 1
MTISW VVS Scheduling Software
Visitation Stations (cell blocks) Audio/Video Terminals 61 Units
1/4" CCD Board Cameras
15" LCD Monitors-Planar 1503RLCD
MMC Ward 41:
1 15"LCD Monitor
1 20" CRT Monitor
2 Color Camera
2 Lens
4 Handsets

SERIAL 13002-RFP
EXHIBIT G
POD CAPACITY LISTING
Facility House Pod Capacity
4th Ave 2A 100 120
4th Ave 2A 200 72
4th Ave 2B 100 72
4th Ave 2B 200 72
4th Ave 2C 100 72
4th Ave 2C 200 72
4th Ave 2D 100 72
4th Ave 2D 200 72
4th Ave 2E 100 72
4th Ave 2E 200 72
4th Ave 2F 100 36
4th Ave 2F 200 36
LEVEL TOTAL 840
4th Ave 3A 100 72
4th Ave 3A 200 72
4th Ave 3B 100 72
4th Ave 3B 200 72
4th Ave 3C 100 72
4th Ave 3C 200 72
4th Ave 3D 100 72
4th Ave 3D 200 72
4th Ave 3E 100 72
4th Ave 3E 200 72
4th Ave 3F 100 72
4th Ave 3F 200 72
LEVEL TOTAL 864
4th Ave 4A 100 36
4th Ave 4A 200 36
4th Ave 4B * 100 18*
4th Ave 4B * 200 18*
4th Ave 4B * 300 18*
4th Ave 4B * 400 18*
4th Ave 4E * 100 18*
4th Ave 4E * 200 18*
4th Ave 4E * 300 18*
4th Ave 4E * 400 18*
4th Ave 4F 100 36
4th Ave 4F 200 36
4th Ave SMU1 * 1 18*
4th Ave SMU2 * 2 18*
4th Ave SMU3 * 3 18*
4th Ave SMU4 * 4 18*

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* Denotes the of portable roll- LEVEL TOTAL 360
use a-bouts
Facility Totals: 2064
Facility House Pod Capacity
LBJ T11 A 72
LBJ T11 B 70
LBJ T12 A 72
LBJ T12 B 70
LBJ T13 A 72
LBJ T13 B 70
LBJ T14 A 72
LBJ T14 B 70
LEVEL TOTAL 568
LBJ T21 A 72
LBJ T21 B 70
LBJ T22 A 72
LBJ T22 B 70
LBJ T23 A 72
LBJ T23 B 70
LBJ T24 A 72
LBJ T24 B 70
LEVEL TOTAL 568
LBJ T31 A 72
LBJ T31 B 70
LBJ T32 A 72
LBJ T32 B 70
LBJ T33 A 72
LBJ T33 B 70
LBJ T34 A 72
LBJ T34 B 70
LEVEL TOTAL 568
LBJ M1 - 102
LBJ M2 - 102
LBJ M3 - 102
LBJ M4 - 102
LEVEL TOTAL 408
LBJ P1 A 15
LBJ P1 B 15
LBJ P2 A 18
LBJ P2 B 18
LBJ P3 A 18
LBJ P3 B 18
LBJ P4 A 18
LBJ P4 B 18
LBJ P5 A 18
LBJ P5 B 18
LBJ P6 A 18

SERIAL 13002-RFP
LBJ P6 B 18
LEVEL TOTAL 210
Facility House Pod Capacity
LBJ Infirmary * - 60*
Facility Totals: 2382
Facility House Pod Capacity
Durango D1 A 64
Durango D1 B 64
Durango D1 C 64
Durango D1 D 64
Durango D2 A 64
Durango D2 B 64
Durango D2 C 32
Durango D2 D 64
Durango D3 A 31
Durango D3 B 64
Durango D3 C 64
Durango D3 D 64
Durango D4 A 64
Durango D4 B 64
Durango D4 C 64
Durango D4 D 64
Durango D5 A 64
Durango D5 B 64
Durango D5 C 64
Durango D5 D 64
Durango D6 A 64
Durango D6 B 64
Durango D6 C 64
Durango D6 D 64
Durango D7 A 64
Durango D7 B 64
Durango D7 C 64
Durango D7 D 64
Durango D8 DORM 258
Durango D9 DORM 258
Facility Totals: 2243
Facility House Pod Capacity
Towers T1 A 30/45
Towers T1 B 30/45
Towers T1 C 30/45
Towers T1 D 30/45
Towers T2 A 30/45
Towers T2 B 30/45
Towers T2 C 30/45
Towers T2 D 30/45
Towers T3 A 30/45

SERIAL 13002-RFP
Towers T3 B 30/45
Towers T3 C 30/45
Towers T3 D 30/45
Towers T4 A 30/45
Towers T4 B 30/45
Towers T4 C 30/45
Towers T4 D 30/45
Towers T5 A 30/45
Towers T5 B 30/45
Towers T5 C 30/45
Towers T5 D 30/45
Towers T6 A 30/45
Towers T6 B 30/45
Towers T6 C 30/45
Towers T6 D 30/45
30/45 30= NORMAL Facility Totals: 720/1080
45= OVERFLOW
Facility House Pod Capacity
Estrella A 100 30
Estrella A 200 30
Estrella A 300 30
Estrella A 400 30
Estrella B 100 30
Estrella B 200 30
Estrella B 300 30
Estrella B 400 30
Estrella C 100 30
Estrella C 200 30
Estrella C 300 30
Estrella C 400 30
Estrella D 100 30
Estrella D 200 30
Estrella D 300 30
Estrella D 400 30
Estrella M 100 14
Estrella M 200 14
Estrella E DORM 128
Estrella F DORM 128
Estrella G DORM 128
Estrella I DORM 102
Estrella J DORM 128
Estrella K DORM 130
Estrella L DORM 128
Facility Totals: 1380
Facility House Pod Capacity
Tents N Tents N Yard 568

SERIAL 13002-RFP
Tents O Tents O Yard 240
Tents H Tents Yard 1 352
Facility Totals: 1160

SERIAL 13002-RFP
EXHIBIT H
MCSO SECURITY GUIDELINES
PART 1 – GENERALACCESS REQUIREMENTS AND SECURITY BACKGROUND CHECKS
For the purpose of this procedure, the following terms shall apply
Acceptable ID: Identification documents such as a driver’s license, passport or military ID which contain
at a minimum: date of birth, sex and either a clear photograph or a second numerical identifier, such as a Social
Security number. If an Arizona Driver License number is not submitted, the applicant must submit to a digital
photograph that will be used during the background investigation and for an ID card if appropriate.
Contractor Personnel: Non-employees who provide services in any Sheriff’s Facility on a
regular or irregular basis. Contractor personnel shall have entry to detention or district facilities at
the discretion of the Sheriff or his designee for the duration of the construction project.
Contractor personnel shall complete a Sheriff’s Office Application For Courtesy
Identification prior to performing any services, or gaining access to any Sheriff’s Office
Facility. Application forms shall be completely and legibly filled out and signed. False
statements shall be grounds for disqualifying the applicant. Application forms shall be
submitted to the Facilities Management Project Manager who will then forward the forms
to the Sheriff’s Office Facilities Project Coordinators for processing. Forms must be
submitted to the Maricopa County Sheriff’s Office Facilities Project Coordinators in the
Construction Maintenance Division at least TEN (10) working days prior to the date
required to access the facility. You can reach Karl Gosch at 602-876-4479 or by cell at
602-527-2194 (Tues – Fri). You can also reach Charles Grimes at 602-876-1896 or by
cell at 602-527-5714 (Mon –Thur).
The information provided on the Maricopa County Sheriff’s Office Application for
Courtesy Identification form will be used to conduct a criminal history check. Any
resulting criminal history documentation will be forwarded to the Sheriff’s Office
Facilities Project Coordinator, or his designee. It will be reviewed on a case by case basis
to determine whether the applicant poses any risk to the safety of any persons, or to the
security of any jail or facility.
Applicants must meet the following conditions to be approved by the Sheriff or his
designee for access to Sheriff’s Office Facilities:
a. Be at least eighteen (18) years of age. There will be no exceptions.
b. At least twelve (12) months must have elapsed since serving a term of probation or parole.
c. If the ex-offender served a jail sentence as the result of a misdemeanor conviction, a minimum of
twelve (12) months must have elapsed since last being incarcerated in any jurisdiction.
d. If the ex-offender served a jail or prison term as a result of a felony conviction, access will be
denied.
Contractor personnel who are approved after a criminal history check shall be issued a
Sheriff’s Office Facility Visitor Card. The card remains the property of the Sheriff’s
Office and may be revoked if the following rules and regulations are not adhered to:
a. The card shall be worn in plain view on the front of the shirt or on a chain around the neck at all
times while in a Sheriff’s Office facility.
b. All personnel are required to submit to a search for contraband, if asked.
c. Contractor personnel are prohibited from duplicating the card.
d. Contractor personnel who lose their access cards shall report the loss to the Jail Commander or
Sheriff’s Office Facilities Project Coordinator as soon as possible.
e. Allowing another person to use the I.D. Card is prohibited.
Contractor personnel who are approved after a criminal history check may be placed on a
list and only those listed will have access to the Sheriff’s Office Facility or Grounds.

SERIAL 13002-RFP
Contractor’s personnel who become involved in a criminal investigation during the
contract period, either on the job or on their own time, must notify the Sheriff’s Office
Facility Planning Coordinator within twenty-four hours. Contractor’s personnel access
may be subsequently suspended or revoked at the discretion of the Sheriff’s office
Facility Planning Coordinator, Facility Commander/ District Commander or designee.
All concerns regarding contractor personnel should be forwarded to the Sheriff’s Office
Facility Planning Coordinator. The services of any contractor may be reduced, postponed
or discontinued for any of the following reasons:
a. Violating these guidelines.
b. Participating in unlawful or immoral conduct.
c. Showing signs of an illness or condition that might interfere with the individual’s ability to
perform his duties or threaten the security, health or safety of any one involved.
d. Reporting to work with any odor of intoxicating beverage on their breath or while under the
influence of any intoxicating beverage to any degree.
e. Behaving in a manner which threatens the safety and security of the jail, staff or inmate.
f. Unauthorized contact with inmates.
g. Possession or use of any controlled substances, narcotics or hallucinogens, except when prescribed
by a physician, for any illness or injury unless otherwise provided by the Arizona Revised
Statutes.
h. Possession of any weapon on or near County property.
i. Failure to follow the directions of a Sheriff’s Office Staff.
j. Being in an unauthorized area.
k. Possession of tobacco products, alcohol, and weapons are strictly prohibited on jail premises.
l. Under no circumstances will cell phone cameras be used without the express permission of the Jail
Commander/District Commander or designee.
m. Under no circumstances will MP3 players, radios, I-Pods or similar devices be permitted on to the
facility.
The Sheriff’s Office Facility Visitor Card is to be used for no other purpose than to
access the specific areas related to the project in progress. On completion of the project,
the cardholder shall immediately return the card to the Jail Commander/District
Commander, or the Sheriff’s Office Facility Planning Coordinator.
PART 2 – FACILITY ENTRY AND EXIT REQUIREMENTS
Entry into and exit from the job site will be coordinated with the Jail Commander/District
Commander, or his designee, or the Sheriff’s Office Facility Planning Coordinator prior
to the commencement of the project.
NOTE: ENTRY AND EXIT COULD BE DELAYED DUE TO UNSCHEDULED
INMATE MOVEMENT OR ACTIVITIES.
The time of entry and exit must be predetermined by the Jail Commander/District
Commander or his designee who may consider a more flexible schedule. With the
exception of delivery truck drivers, entry will not be granted to any person who is not in
possession of a valid Sheriff’s Office Facility Visitor Card or on the access list.
At the start of each workday (times will vary), all persons working on this project will
enter the grounds at one time in the AM.
At the end of each workday (times will vary), all persons working on this project will exit
the grounds at one time in the PM.
While it is suggested that all contractors bring their lunches, sodas, etc. with them when
they enter the grounds each AM, they may depart the grounds for lunch if they so desire,
however, they must ALL depart and return at the same time.

SERIAL 13002-RFP
Port-A-Johns will need to be placed on the grounds by the contractor. An area will be
decided by the Jail Commander/District Commander or his designee or the Sheriff’s
Office Facility Planning Coordinator.
Equipment, and Supplies, etc. may be brought in through the Facilities Vehicle gates.
All Weapons and Alcohol are strictly prohibited on jail premises or grounds.
Tobacco and tobacco products cannot be brought into the Facility.
The contractor must inventory all tools brought into the facility, before entering and
departing the jail grounds. Copies must be provided to the Jail Staff. Contractors may
leave tools on site provided they are locked up in a metal storage container in a location
approved by the Jail Commander/District Commander or his designee.
Tools that are NOT being used must be kept in secured containers or within the
immediate reach and control of the contractor.
Contractor personnel shall not operate any Sheriff’s Office property.
CONTRACTOR MUST IMMEDIATELY REPORT ANY LOSSES OR
UNEXPLAINED DAMAGE TO EQUIPMENT TO THE JAIL COMMANDER/OR
THE DISTRICT COMMANDER.
Contractors will NOT talk to or associate with any inmate for any reason.
PART 3 - DISRUPTION TO ELECTRICAL SERVICE OR WATER SERVICE
We MUST have at least twenty-four (24) hours advance notice prior to the electricity or
water being shut off TO ANY AREA.
The electricity or water service to only one (1) housing unit or building will be shut off at
any time.
The length of time it is off is to be kept to the absolute minimum; however, it MUST
never exceed four (4) hours in duration
PART 4 – KEYS
Keys will NOT be left in any vehicle or piece of equipment that is left unattended.
If a key is not required to start any vehicle or piece of equipment, that vehicle or
equipment will be disabled so that an inmate will not be able to start it if it is not in the
immediate control of a contractor.
PART 5 – VEHICLES
Only job essential vehicles may be brought onto the grounds. Note that these vehicles
will remain on the grounds only long enough so that equipment, supplies, etc., may be
loaded/unloaded.
Personal vehicles will not be allowed on the grounds.
Personal or contractor vehicles parked outside the grounds will not be parked within
twenty (20) feet of any fence line or within fifty (50) feet of any fence line gate.
PART 6 – MECHANICAL PLANT
If cranes or other types of mechanical equipment are to be used or left unattended, a
temporary fence must be erected up around them by the contractor.

SERIAL 13002-RFP
Equipment and supplies will not be staged on grounds without prior approval from the
Jail Commander/District Commander, or his designee.
PART 7 - EXCAVATION:
We MUST have a minimum of twenty-four (24) hours advance notice prior to any
digging being done within any secured perimeter fencing.
Prior to any excavation, the specific location of underground utilities shall be marked. If
there is any doubt of their location, the Facilities Management Project Manager shall be
contacted. Any disruption to services will be repaired at the contractor’s expense. All
services must be back on-line prior to the contractor leaving for the day. There will be no
exceptions.
The contractor shall be fully conversant of the location of ALL shut-off valves, (water
and gas) and all electrical panels prior to commencing excavation.
All excavations MUST be properly marked during daylight hours and adequately
illuminated and marked during the hours of darkness.
All excavations that go under any fence line or gate MUST be completely back filled and
tamped or covered with a heavy steel plates that are secured to the ground except when
the contractor is physically working in that excavated area.
AT NO TIME WILL A HOLE, TRENCH, ETC., THAT GOES UNDER A FENCE
OR GATE BE LEFT UNCOVERED IF IT IS UNATTENDED BY THE
CONTRACTOR.
Equipment and supplies shall NOT be left with twenty (20) feet of any fence or building.
Ladders used to access roofs shall NOT be left unattended. All ladders left on the job site
shall be secured with a pad lock to prevent their use by unauthorized persons.
PART 8 – DISRUPTION TO FIRE ALARM SYSTEM
The fire alarm system can only be deactivated, reactivated or reset by Maricopa County’s
contracted fire alarm system vendor. The Contractor is to complete Section 00865, Fire
System Bypass Request Form and submitted to the Facilities Management Project
Manager three business days prior to the disabling of any fire alarm or sprinkler
system. The contractor will be responsible for all vendor fees for services.
IF DIRECTED BY THE SHERIFF’S OFFICE STAFF, WORK MUST BE
STOPPED: THIS ORDER MUST BE COMPLIED WITH AND CONTRACTORS
MUST LEAVE IMMEDIATELY WITHOUT QUESTIONS, AS THE SAFETY OF
THE CONTRACTORS AND THE STAFF COULD BE IN JEOPARDY.
BASED ON SECURITY AND SAFETY ISSUES, STRICTER CONTROLS MAY
HAVE TO BE IMPLEMENTED; HOWEVER, THE JOB SUPERINTENDENT
WILL BE ADVISED PRIOR TO ANY CHANGES BEING MADE.

SERIAL 13002-RFP
EXHIBIT I
OET CABLING STANDARDS
A. Purpose
The purpose of this document is to establish consistent, County-wide communications wiring
installation standards for network cabling within Maricopa County facilities undergoing new
construction and/or major renovations.
B. Reference
This document is based upon BICSI standards and references from the 2006 Telecommunications
Distribution Methods Manual (Twelfth Edition, Volumes One & Two), along with applicable state and
local codes and standards. MC-OET reserves the right to require more stringent standards where
applicable.
C. Standard
All communications wiring plans for new construction and major renovations must comply with the
requirements outlined in this document. In general, the Contractor shall be responsible for the
installation, termination, testing and documentation of all specified communications cable.
All existing installations in the downtown campus use a Panduit solution with Category 6 cabling.
Remote locations may use a Leviton solution with Category 6 cabling, unless a Panduit solution is
already present. Verify product requirements specific to each site with the Maricopa County OET
Program Manager, Infrastructure Project Manager, IT Senior Manager or MC-OET point of contact
prior to placing any material orders.
Sumitomo tube cell and Air-blown fiber (ABF) is used to interconnect multiple closets within the same
building and between floors. Manholes and vaults throughout the Maricopa County campuses will be
connected with the appropriate type of tube cell and ABF.
At the completion of all projects, MC-OET reserves the right to require the Contractor to perform
random tests witnessed by the Maricopa County Telecommunication Project Manager. Additional
testing may be required if random testing determines that factory specifications have not been met.
See Section 4: Testing, for specific test requirements and procedures.
At the completion of a work order or project, the Contractor shall provide the following documentation
to MC-OET as specified in detail in Section 5, Deliverables:
• All as-built drawings will be done in CAD and shall be provided to MC-OET in an electronic
format. Hard copies must be available upon request.
• As-built drawings must identify voice and data drops along with any cable pathways.
• Electronic copies of the test results for all copper and fiber installed.
• Copy of the warranty punch list developed by the contractor and the manufacturer during
their initial walk-through.

SERIAL 13002-RFP
The document is divided into six sections:
Section 1 – General Requirements
Section 2 - Horizontal Cabling
Section 3 - Vertical Cabling
Section 4 - Testing
Section 5 - Deliverables
Section 6 - Parts List
Section 1 describes standard cabling procedures which apply to any network cabling installation.
Sections 2 and 3 are specific to the installation procedures and type of network being installed. Sections
4 and 5 relate to testing and final deliverables.
Section 6 lists the most common components used for the network installations.
SECTION 1: General Requirements
A. A scope of work and work order number is required prior to authorization to proceed on any work.
A Bill of Materials (BOM) must be submitted for all work orders larger than 10 drops. All other
work orders performed shall contain a list of materials used. The list shall contain the vendor
name (i.e. Panduit, Leviton, etc), a part number or description, and number or length of each item
used (refer to Section 6, Parts List).
Contractors will maintain work site cleanliness at all times. All trash and garbage must be removed
from the worksite daily. Beverage and food containers are not allowed in any of MC-OET Data
Centers and or Equipment Rooms (ER)/Telecommunications Rooms (TR).
Materials purchased for the project or work order will only be unpackaged as needed.
Materials left after the completion of a project or work order must be returned to inventory. All items
being returned must contain all parts – screws, labels, etc. (Parts must not be taken out of another
box if a box has been opened and items are missing.)
Dirt and dust contamination can degrade fiber optic cable performance significantly. Fiber optic
couplers and fiber optic patch cables shall be protected at all times prior to installation of the fiber
optic patch cables by installing dust caps. Retain dust caps that are removed during the installation
of the fiber patch cables, store in a suitable container, and place the container in the fiber termination
enclosure.
Immediately replace dust caps on patch cables and couplers after any field changes to the network
are completed.
Any fiber jumper not in-use shall be removed from the cable management, capped and returned to
the inventory.
Removal of ceiling tile, drilling into cement walls, wood, or other materials within the room results in
fine dust released into the air. Appropriate precautions are required to keep this dust from falling on
or around any networking equipment installed in a telecommunications room. These precautions
must be taken regardless of whether or not the equipment is activated. If the equipment is activated
(operational), then additional care must be taken to ensure that air-flow is not restricted.
All changes made to the infrastructure shall be properly labeled and documented according to
TIA/EIA 606-A Labeling Standard and County requirements. MC-OET requirements are provided in
more detail under Section 5 – Deliverables.

SERIAL 13002-RFP
All patch cords and fiber jumpers shall be 100% tested and certified by the manufacturer to meet or
exceed the Category 6 copper and 10 Gigabit fiber standards. MC-OET may request supporting
documentation published by the manufacturer. Channel testing shall not be permitted to ensure that
copper patch cords and fiber jumpers independently meet the required performance standards of
Category 6 copper or 10 Gigabit fiber.
As part of the project scope of work, MC-OET may require a percentage of horizontal cables to be
channel tested after the installation process is complete.
The Leviton/Fluke JackRapid™ tool shall be used for all Leviton Quick Port CAT6 outlet module terminations. Use
of any other tool to complete the termination process is prohibited.
Panduit Mini-Com® CAT6 outlet modules shall be terminated using the Panduit TGJT Termination
Tool. Use of any other tool to complete the termination process is prohibited.
All work area locations will have three cable runs. Two (2) category 6 cables runs will be terminated
for data. One (1) Category 3 cable run will be split and terminated to two (2) Category 3 USOC jacks
for voice (refer to the horizontal cabling details in Section 2, Horizontal Cabling, before construction is
started).
All coaxial cable will be installed as described in the project requirements of the scope of work
(SOW).
See Section 4: Testing, for specific test requirements and procedures for testing.
The installation and test results will be verified by MC-OET Project Manager and/or Lead Technician.
CATV Applications- RG6, 18 AWG, quad shield, 75 ohm nominal impedance, copper clad steel
center conductor with foam dialectric, 100% aluminum/polyester tape with a minimum of 60%
aluminum braid shield. For CATV applications the maximum cable run length for RG6 cable should
not exceed 150’.
When installing coaxial cable do not exceed the minimum bend radius requirements or the maximum
pulling tension as specified by the cable manufacturer or permanent damage to the cable may occur.
Cable damaged during the installation process shall be replaced at the contractor’s expense.
F-type compression connectors shall be utilized for coaxial cable terminations.
At the completion of a project consisting of 30 or more drops, the contractor shall schedule a final
walk-through with MC-OET Project Manager and/or Lead Technician. The cabling contractor will
provide MC-OET with a timeline and plan for addressing any punch list or warranty items. In addition,
a meeting shall be scheduled with the cabling vendor to conduct a walk-through to complete the
warranty requirements.
TELECOMMUNICATIONS SPACES:
Telecommunications spaces are defined as:
Telecommunications Room (TR)
Equipment Room (ER)
Entrance Facility (EF)
Considerations common to TRs, ERs, and EFs are shown in this section.
Telecommunications spaces shall be a rectangular room with minimum floor dimensions of 10 ft x 8
ft.

SERIAL 13002-RFP
There shall be at least one ER or TR per floor. (TDMM, p. 6-23)
When the number of work areas to be served is known, the Telecommunications room floor space
should be equal to 0.75 square feet of space multiplied by the number of work areas.
If the number of work areas is unknown, calculate the square footage of floor space required by
dividing the amount of usable floor space by 100 ft2 per 110 square feet of work area space served
(TIA/EIA-569-A).
All Floors will have VCT Tile (Non-Static Preferred). Carpet as a floor covering is prohibited. Bare
concrete is easily chipped creating dust particles which can cause damage to network equipment.
Other treatments, paints or coatings for floors can be used if specifications indicate dust and static
electricity are minimized with the particular type chosen. Floor coverings for telecommunications
spaces must be approved by the Maricopa County OET Project Manager during the design phase of
the project.
Install 4’x 8’x ¾” fire retardant A/C grade or better, void-free plywood per TIA/EIA-569-A standards
on 3 walls. The grade A side is the side exposed. (TDMM, page 6-19)
If approved by MC-OET, the plywood may be treated with at least two coats of fire retardant paint on
all sides per TIA/EIA 569A standards instead of using fire retardant plywood.
Allow a minimum of 3.28 ft. wide x 3.28 ft. deep and 7.5 ft. high for equipment racks, cabinets and
enclosures. Allow a minimum of 3.28 ft. of aisle space in-front of and to the rear of the space
allocated for the equipment racks, cabinets or enclosures. (TDMM, p. 6-47)
One or more load bearing walls should be incorporated into the design of all Telecommunications
Spaces. This reduces the possibility of relocating the telecommunications space if the floor or building
is expanded or altered in the future. (TDMM, p. 6-13)
Sleeves, slots and conduits should be located on the left side of the room to enhance left to right
expansion.
Telecommunications spaces shall be dedicated for telecommunications use. Do not locate building
custodial services (sinks, cleaning materials, mops, electrical system transformers, sources of EMI,
etc.) in Telecommunications spaces.
ENVIRONMENTAL CONTROL FOR ER’S AND TR’S
Maintain room temperature between 64 degrees and 75 degrees (F) with relative humidity range from
30 % to 55% (non-condensing). This should be maintained constantly 24 hours by 7 days a week.
BTU requirements will be established based on equipment to be installed. If no active equipment is
located in the room, temperature may vary from 50 - 95°F. (TDMM, pages 6-10 and 6-55)
ELECTRICAL POWER FOR ER’S AND TR’S
New Construction Projects or existing County buildings involved in the infrastructure upgrade will
require electrical power to support the equipment being installed, and to ensure redundancy.
The following sections list the minimum power requirements for ERs and TRs. Additional
electrical power requirements may be applicable depending on but not limited to factors such as
on the size and shape of the ER/TR and additional equipment requirements.
Verify all power requirements including but not limited to the location of the outlets and quantity of
circuits required with the OET project manager prior to installation.
Convenience Outlets.
At least two (2) duplex non-switched 120VAC electrical outlets (NEMA 5-20R) located on
opposite walls for tools and test equipment and placed on a separate circuit from those serving
the Telecommunications equipment are required for each ER/TR. (TDMM, page 7-10).

SERIAL 13002-RFP
Catalyst 6500 series and 4500 series equipment power requirements
Each Catalyst 6500 series and Catalyst 4500 series chassis is installed with two (2) power
supplies.
Two (2) 20A, 250VAC, separate and dedicated branch circuits with NEMA 6-20R grounded
receptacles and protected by separate two-pole circuit breakers are required for each chassis.
Allow for a minimum of two (2) 6500/4500 series chassis to be placed in each TR/ER.
The source AC outlets must be within 6’ of the system and easily accessible. Outlets shall be
located on the outside of the cable support tray unless otherwise noted.
AC-input power supplies require single-phase source AC.
All AC power supply inputs shall be fully isolated.
UPS models utilizing ferroresonant technology shall not be utilized with the 6500 series chassis.
Some uninterruptible power supply (UPS) models that use ferroresonant technology can become
unstable when operating with the Catalyst 6500 series switch power supplies which use power
factor correction (PFC). This can cause the output voltage waveform to the switch to become
distorted resulting in an undervoltage situation in the system.
Catalyst 3750 series equipment power requirements
Each Catalyst 3750 is installed with two (2) power supplies.
Two (2) 20A, 125VAC separate and dedicated branch circuits with NEMA 5-20R power
receptacles are required for each power supply. Allow for a minimum of one (1) 3750 series
chassis to be placed in each TR/ER.
The source AC outlets must be within 6’ of the system and easily accessible. Outlets shall be
located on the outside of the cable support tray unless otherwise noted.
AC-input power supplies require single-phase source AC.
All AC power supply inputs shall be fully isolated.
CONDUIT REQUIREMENTS FOR ER’S AND TR’S
Maricopa County requires a minimum of two 4” conduits from the Entrance Facility (EF) to the
property line for QWEST, and two 2” conduits for COX. Additional conduits may be specified to
support Enterprise Network Core and Data Center Locations.
The size and number of conduits or sleeves used for backbone pathways depends on the usable floor
space served by the backbone system. However, at least four 4 inch conduits are recommended to
serve a Telecommunications Room (TR), Equipment Room (ER), or Entrance Facility (EF). (TDMM,
page 6-8)
Multiple Telecommunications rooms on the same floor shall be interconnected with a minimum of two
4” conduits.
For horizontal station cabling, twelve inch cable tray should be substituted for conduit whenever
possible. A minimum of one 4 inch EMT sleeve will be installed in all Telecommunication Rooms in
order to route-in horizontal station cables.
All sleeves and slots must be firestopped in accordance with applicable building codes after the cable
installation is complete.
If possible, sleeves, slots, and/or conduits should be located on the left side of the
Telecommunications Spaces. This placement enhances the use of wall space from left to right.

SERIAL 13002-RFP
All conduit installed shall have the appropriate size bushings placed on the top and bottom of the
sleeve to protect the cables.
Interconnecting buildings in a campus environment requires a minimum of three 4” conduits.
EQUIPMENT ROOM – ER (Formerly MDF):
The size of the Equipment Room (ER) shall be determined as a joint effort between the Maricopa
County OET Project Manager, building owner and other parties designated by MC-OET. The
Equipment Room size cannot be specified until all factors relating to the work space area and
equipment are considered. (TDMM, p. 6-45)
If less than 200 Work Area’s, minimum ER size = 160 ft 2 (15m 2).
A space with the minimum floor dimensions of 10 ft. x 16 ft. (160 ft 2) should be allocated for the
Equipment Room (ER) (TDMM, p. 6-43)
For buildings less than 5000 square feet a room 10 ft x 8 ft may be utilized. (TDMM, p. 6-15)
Provide an unobstructed clearance of a least 8’ 6” above the finished floor. The door must be at least
7’ high and 3’ wide. Doors shall have the same fire rating as the walls in the room. (TDMM, p. 6-8)
Since large equipment is often located in the ER, a double door (e.g. 6 feet wide by 7.5 feet high)
may be required. If building codes permit, doors should open outward to provide additional usable
space and reduce constraints on telecommunications spaces layout. Contact the Maricopa County
OET Project Manager for project specific door requirements during the design phase of the project.
(TDMM, p. 6-8)
The rating for concentrated loading must be greater than 2000 pounds per square foot in areas that
will support telecommunications equipment. The actual floor-load rating should be obtained from the
building architect before construction is started. (TDMM, page 6-56)
TELECOMMUNICATIONS ROOM – TR (formerly IDF):
Floor Size Minimum Room Size
< 5,000 ft2 10 ft x 8 ft
>5,000 to 8,000 ft2 10 ft x 9 ft
>8,000 to 10,000 ft2 10 ft x 11 ft
BONDING AND GROUNDING REQUIREMENTS
General Requirements:
A uniform telecommunications grounding and bonding infrastructure shall be provided for the protection of
personnel and equipment conforming to all applicable codes and standards including, but not limited to
the following: the current National Electric Code (NEC) Articles 250 (Grounding) and 800
(Communications Circuits), ANSI/J-STD-607-B–2011, Commercial Building Grounding (Earthing) and
Bonding Requirements for Telecommunications., IEEE 1100 “Recommended Practice for Powering and
Grounding Electronic Equipment”, TIA/EIA-942 “Telecommunications Infrastructure Standard for Data
Centers”, and the current versions of the National Fire Protection Association (NFPA) publications NFPA
70E "Electrical Safety Requirements for Employee Workplaces", NFPA 75 "Protection of Electronic
Computer/Data Processing Equipment", ANSI/NECA/BICSI-607, Telecommunications Bonding and
Grounding Planning and Installation Methods for Commercial Buildings, 2010 and NFPA 780 "Lightning
Protection Code". These are minimum requirements and do not replace federal, state, local, or other
applicable codes, laws, or regulations which may have priority. Conflicts between this document, local
safety code, BICSI guidelines, and manufacturer’s requirements should be resolved with the AHJ before
proceeding.

SERIAL 13002-RFP
Splices in bonding or grounding conductors are not allowed.
All bus bars will be located 18 inches above the floor.
The elements defined by the ANSI/TIA/EIA-607-A and IEEE1100 standards are listed below:
TMGB Telecommunications Main Grounding Bus Bar
TGB Telecommunications Grounding Bus Bar
TBB Telecommunications Bonding Backbone
TBBIBC Telecommunications Bonding Backbone Interconnecting Bonding Conductor
BCT Bonding Conductor for Telecommunications
Telecommunications bonding to electrical ground:
The Telecommunications Main Grounding Bus Bar (TMGB) will be interconnected with the building’s
service equipment (power) ground using a Bonding Conductor for Telecommunications (BCT) as
large as a No. 3/0 AWG. The conductor must be at least one size larger than the
Telecommunications Bonding Backbone (TBB).
IMPORTANT: The TBB is a bonding conductor intended to equalize potentials between TRs on
multiple floors of a building with an ultimate connection to the Entrance Facility’s (EF) TMGB. TBB
installations for large sites may be too costly to achieve. As an alternative, the TGB in each TR may
be bonded to the AC electrical panel for that floor of the building with a supplemental bonding
connection made to the metal frame of the building, where applicable. Each of the bonding
connections must be tested to verify that a low resistance connection exits. (TDMM, p. 9-19)
The Telecommunications Main Grounding Bus Bar (TMGB) serves as the dedicated extension of the
building grounding electrode system for telecommunications infrastructure. The TMGB also serves as
the central attachment point for the Telecommunications Bonding Backbone (TBB) and equipment,
and MUST be accessible to telecommunications personnel. The TMGB must be mounted as close
as possible to the cable Entrance Facility (EF). (TDMM, p.9-16)
The TMGB shall be:
• A predrilled copper bus bar provided with standard NEMA bolt hole sizing and spacing for the
type of conductor to be used.
• Sized in accordance with the immediate requirements of the application and allow for the
consideration of future growth.
• Have a minimum dimension of ¼ in thick x 4 in wide and variable in length.
• Insulated from its support; a 2" separation is recommended.
• Listed by an NTRL.

SERIAL 13002-RFP
If the main AC service entrance panel is less than 30 feet from the TMGB, bond the TMGB to the AC
grounding electrode of the panel using a bonding conductor for telecommunications (BTC). (TDMM,
p.9-16)
A Telecommunications Grounding Bus Bar (TGB) must be placed in each telecommunications room
and equipment room and bonded by means of the telecommunications bonding backbone conductor
to the Telecommunications Main Grounding Bus Bar (TMGB). The TGB should be referenced to the
equipment ground terminal of the nearest AC electrical panel board to equalize potentials between
them. This panel board (known as a branch circuit panel board) may reside in the ER. Also, the TGB
should be bonded to the nearest structural steel member (if available) whether it is a horizontal or
vertical beam. (TDMM, pp. 8-18 and 8-19)
The TGB shall:
• be a predrilled copper bus bar provided with standard NEMA bolt hole sizing and spacing for
the type of conductor to be used.
• be sized in accordance with the immediate requirements of the application and allow for the
consideration of future growth.
• have a minimum dimension of ¼ in thick x 2 in wide and variable in length.
• be insulated from its support; a 2" separation is recommended.
The Telecommunications Bonding Backbone (TBB) cables for bonding the TGBs to the TMGB shall
be sized according to length, as shown in the chart below:
Sizing of the TBB
TBB Length Linear M (ft) TBB Size (AWG)
Less than 4 (13) 6
4 – 6 (14 – 20) 4
6 – 8 (21 – 26) 3
8 – 10 (27 – 33) 2
10 – 13 (34 – 41) 1
13 - 16 (43 – 52) 1/0
16 – 20 (53-66) 2/0
Greater than 20 (66) 3/0

SERIAL 13002-RFP
All Telecommunication Rooms (TR) shall have a minimum 6 AWG bonding conductor extending from
the TGB to all the racks and cabinets within the TR. This 6 AWG conductor will be referred to as the
common bonding network (as referred to in TIA-942 “Telecommunications Infrastructure Standard for
Data Centers”).
All racks and cabinet frames will be fully bonded with paint piercing washers and bonding screws and
attached to the common bonding network with a minimum 6 AWG conductor. In order to fully bond all
equipment and panels to the rack, thread-forming screws must be utilized to ensure clean metal to
metal contacts. SELF-TAPPING SCREWS SHOULD NEVER BE USED BECAUSE THEY CREATE
METAL SHAVINGS WHICH CAN DAMAGE THE ELECTONICS. Two-hole grounding lugs will be
used for the rack grounding bus bars. One-hole grounding lugs are prohibited.
Each rack or cabinet shall have at least one ESD port and ESD strap provided on the front of the
rack.
In cases where both ends of a cable cannot be visually located at the same time, green labels shall
be utilized for visual inspection of the grounding and bonding system. This labeling will be reflected
on the as-built drawings referenced in the Deliverables, Section 5 of this document.
DATA CENTER GROUNDING REQUIREMENTS:
Proper grounding within a data center is defined by TIA/EIA-942 “Telecommunications Infrastructure
Standard for Data Centers”, J-STD-607-A, IEEE Std 1100 (IEEE Emerald Book) and BICSI TDMM
Manual. The TIA/EIA-942 standard goes beyond the requirements of the National Electrical Code
(NEC) to protect equipment and improve system reliability.
The goals of the grounding system in a data center are to equalize electrical potentials and to create
a low resistance path to ground. Five basic principles should be used when designing a grounding
system to accomplish this goal, as follows:
1. The grounding system shall be intentional.
2. The grounding system shall be visually verifiable.
3. The grounding system shall be adequately sized.
4. The grounding system shall direct damaging currents away from equipment.
5. All metallic components in the data center shall be bonded to the grounding system.
All bonding and grounding design and requirements shall be reviewed and approved by the Maricopa
County OET Project Manager before implementation.
SIGNAL REFERENCE GRID (SRG)
The Signal Reference Grid has three purposes:
1. Reduce electrical noises and enhance the reliability of signal transfer across interconnected
items of IT equipment.
2. Prevent circuit damage by providing a low impedance path/effective ground reference for
computer room electrical equipment.
3. Minimize damage to circuits and equipment when a power system ground-fault event occurs.
Best practices for the Signal Reference Grid include:

SERIAL 13002-RFP
1. The SRG should be prefabricated out of #26 gauge x 2 in. wide copper strip with all crossing
interconnections welded, not punched.
2. If round conductors are used, they should be at least # 6 AWG; bare copper is preferred.
3. The grid spacing of the SRG should be 2 feet, exothermically welded in the field to form a
continuous grid.
4. The copper strips can be welded into a grid pattern prior to installation and then rolled out
onto the floor in sections.
5. When a wire SRG is constructed using the raised floor pedestals, the flooring system must be
electrically continuous.
6. Every fourth pedestal should be bonded.
7. The bonding jumper from the pedestal to the SRG should be no greater than 2 feet in length.
Best practices for Rack/Cabinet grounding include:
1. All none-current-carrying metallic enclosures shall be grounded.
2. Each equipment cabinet/rack requires its own grounding connection to the SRG.
3. A minimum of #6 AWG copper conductor mechanically terminated to the SRG and cabinet
via a machine screw, through-bolt connection or factory-provided spot weld, is
recommended.
4. Grounds at opposite ends of a series of racks should be attached with the framework
grounding conductor going directly to the SRG.
5. Bare metal-to-metal contact is mandatory for all bonded connections, with anti-oxidant
applied at the connection point. (BICSI Data Center Design and Best Practices, version 1.1,
pp. 8-53, 8-55)
SECTION 2: Horizontal Cabling
All horizontal distribution cabling shall be plenum rated.
Horizontal Cabling-Data/VoIP
Data and VoIP applications shall utilize 4-pair, 100 ohm, CAT6 UTP, CMP cable.
Horizontal Cabling-Voice
Horizontal distribution supporting digital and analog voice applications shall utilize 4-pair, 100 ohm,
Category 3, UTP, CMP cable. 4-pair, 100 ohm Category 5e UTP, CMP cable is an acceptable
substitution. Typical services would include but not be limited to connections to legacy telephone
systems, fax, elevator phone, and telephone lines for monitoring alarm systems.
Cable Routing
Horizontal cabling shall be installed from the workstation to the nearest floor serving TR or ER. No
station cabling will run between floors. Exceptions may be required based on specific site conditions
and project requirements. All exceptions must be approved in advance prior to installation and
authorized in writing by the OET Project Manager.

SERIAL 13002-RFP
Route cabling so that a minimum distance of 12" is maintained between any network cabling and
florescent lighting fixtures. Under no circumstances shall network cables be installed physically
touching florescent lighting fixtures.
Avoid routes that take cabling near sources of high electromagnetic radiation, electrostatic discharge,
or radiated frequency (RF) interference. Devices such as electric motors or RF generating equipment
may generate electrical emissions. When in doubt, check with the manufacturer of the equipment.
The network may appear to function normally but problems will occur as size and network traffic
increase.
Cables installed in removable tile suspended ceiling areas shall not rest on the ceiling grids. Cables
should be routed to provide the maximum clearance above the ceiling tiles. The Minimum clearance
is at least 3 inches above the ceiling tiles.
Horizontally installed cables in removable tile suspended ceiling areas will be supported by cable tray
for main cable runs and J-hooks for independent cable drop locations. Where cable tray is utilized, 12
inches of clearance should be provided above the cable tray. All metal trays should be bonded back
to the common bonding network as described under the Grounding and Bonding subsection of this
document.
Velcro shall be used at spacing of intervals of 5 feet or less. Cable bundles shall be attached with
Velcro only to hangers permanently affixed to the underside of the floor above. Cable bundles may
be attached to existing ceiling grid support wires provided the cable bundles do not exceed a
combined per foot weight of 0.5 lb per foot.
Cable may be installed using roof trusses as supports. The use of either hammer-on or screw-on
beam style J-hooks is recommended. In situations where the installation of grid wire for J-hook
support is being considered, consult with County Management for permission and time frame to
complete this work.
Existing pipes carrying liquids or gases, electrical conduits or existing cabling, shall not be used to
support horizontal cables. Cable routes should not be close to any pipes or ducts which vary from
ambient temperatures. Cables should be routed as high as possible above pipes and not below.
Horizontal cables running parallel to electrical conduits shall not be tie-wrapped to the conduits. The
network cable bundles shall be separated by a minimum of 3" of free air space from the electrical
conduits.
Cable pulls shall not exceed the manufacturer specifications for the pulling tension or the bend radius.
The maximum pulling tension of 25 lbs as referenced by the TIA/EIA-568-B shall not be exceeded.
Cable pulls shall not be stretched, crimped or compressed during installation. Pull-strings should be
provided in every pathway with more than 20 cables.
All horizontal or vertically installed cable that is penetrating fire walls or floor levels shall be sealed
using an approved firestop compound and installed in compliance with local building codes. All fire
walls will be penetrated with an elastomeric module of which one to eight can be installed with one
housing frame. The elastomeric modules are specially designed to withstand the fire and hose stream
test for the rated time. Frame and hardware components must be steel to survive test temperatures.
An example is the Specified Technologies Incorporated EZ-Path® System Solution.
All network cabling shall be installed in straight-runs parallel to building lines. When changing the
direction of a cable run, a smooth 90 degree turn shall be used that adheres to the cable
manufacturers minimum bend radius without kinking or damaging the cable outer jacket or
conductors.

SERIAL 13002-RFP
The cable bend radius will not exceed 8 times the cable diameter or approximately a 2” bend radius.
A service loop will be provided at each end of the cable run. The length of the service loop shall be 5
feet at the station end and 10 feet at the ER/TR end. The service loop will not overlap in a figure 8 or
coil pattern within the cable or ladder tray. The cable shall be transitioned and dressed-in the cable
or ladder tray. This additional length shall extend in a U-shaped, non-overlapping loop with the proper
bend radius maintained.
For situations where cable or ladder tray are not available or not of adequate length (e.g., J-hook
installations), consult with the Maricopa County OET Project Manager. The use of a coil pattern for a
service loop is prohibited.
Category 6
The maximum length from the network device to the network interface at the workstation end shall not
exceed 328 cable feet when using Category 6 cabling. This maximum length includes the horizontal
cable run and the patch cables installed from the switch to the patch panel and the workstation to the
data jack in the faceplate.
The switch to switch maximum distance shall not exceed 328 cable feet when using Category 6
cabling including any patch or line cords.
The Category 6 cable shall not exceed the specifications for the specific topology being installed.
The cable run shall have no splices.
The cables will not be “cinched” with tie-wrap cable ties or any other device used to support the cables in the
overhead ceiling space. Velcro ONLY shall be used.
Due to the “crushing” effect from the weight, cable will not be run in bundles greater than 120 cables.
In addition, cables should be bundled so that no more than 10 work areas are located in the same
cable bundle to facilitate MAC work in the future.
All terminations will follow Category 6 specifications and be Category 6 compliant. Proper termination
tools will be used for the specific vendor product being installed. Patch panels and all station
locations will use Panduit’s Category 6 RJ45 red or Leviton’s dark red jacks for all data drops.
All cable pulls shall be labeled according to the labeling standards. All cables will be labeled
approximately 6" inches from the jack.
Category 3
Category 3 cabling shall be used for voice locations ONLY. Category 5e cable can be substituted if
cost is less than or equal to Category 3 cable. Sites that migrate to a VOIP solution will use Category
6 cabling and those standards will apply.
No more than 1 1/2 inches of outer jacket shall be removed at ANY termination point.
The cable bend radius will not exceed 8 times the cable diameter.
The cable run shall have no splices, “T”s, or bridge taps.

SERIAL 13002-RFP
Station Termination
All station locations will have a single gang 4-port faceplate with two Category 6 cables and one
Category 3 cable. The Category 6 cables will be terminated with Cat6 Red Panduit RJ45 or Dark
Red Leviton jacks. The Category 3 cable will be terminated with two Category 3 Panduit Electric
Ivory or Leviton Ivory USOC jacks. The faceplates are Electrical Ivory for Panduit and Ivory for
Leviton. The TIA/EIA 568-B cabling standard will be used for cable termination.
All empty ports in a faceplate will have the appropriately colored blank insert installed.
Each drop location will be installed in a 1 inch EMT conduit leading back to the nearest cable tray.
Each conduit will be labeled and located approximately 6 inches above the cable tray. The conduit
shall contain a pull-string which ends in a 2.25 inch deep x 4 inch square box. The conduit shall enter
the 2.25 inch deep x 4 inch square box from the top if the cable is coming from the ceiling and from
the side if the cable is coming from a horizontal location. No 90 degree elbows shall be used to
connect the conduit to the box. A metallic cover for the box will be installed to reduce the box size to
accommodate a single gang faceplate.
All faceplates will be mounted level. The bottom of the faceplate will be EXACTLY 11 ½" from the
floor. If the new faceplate is placed next to an existing outlet it should be placed level and square
with the existing faceplate.
All faceplates will be snug and tight with the wall and when mounted correctly, the faceplate will not
move.
A minimum of 12 inches and a maximum of 24 inches of slack should be located in the cable tray but
accessible for any re-terminations required.
All cables will be labeled approximately 6" inches from the jack including the patch panel end.
All faceplates will be labeled as detailed in the “labeling section” in this document.
ER/TR Termination
A minimum of one 19” rack with vertical cable management is required in each TR or ER. The 19”
rack will support all station cables terminated to Category 6 patch panels. All station cable will enter
the TR/ER through 4” conduit sleeves or cable tray and will be transitioned to ladder tray to the
appropriate termination location. The cable should be properly bundled with Velcro. Vertical cable
managers shall be installed on both sides of the rack. Cabling shall be equally distributed to both
sides of the rack. As an example: when facing the rack, cable runs 1 – 12 and 25 – 36 should be to
the left side of the rack. Cable runs 13 – 24 and 37 – 48 should be to the right side of the rack.
Four-inch, single-sided horizontal managers shall be installed as “pass-throughs” in the middle of the
rack to provide a path for patch cables to be routed to the opposite side of the rack. Forty-eight port
angled patch panels shall be used in most installations. Unused ports on the patch panels shall be
plugged with a blank insert matching the color of the patch panel. Two-inch, single-sided horizontal
managers may be used if approved by the Maricopa County OET Project Manager.
The use of angled patch panels does not require horizontal cable managers.
Waterfalls shall be installed for cable entry from the ladder tray to the vertical cable management. All
station cables will maintain the same esthetics and bend radius and not overlap one another. All
patch panels will have strain relief bars mounted on the rear of the rack for cable support.
All Category 3 cable will be terminated on a 110-type termination block.

SERIAL 13002-RFP
All cable entering termination blocks must enter from the top. Cable managers will be installed with
the 110-type termination block.
All network cabling shall be supported by ladder tray. Copper riser cabling shall be supported by D-
Rings. Where fiber and copper jumpers share the same ladder tray, the fiber shall be kept to one side
and copper to the opposite side. The cable shall be properly bundled with Velcro.
All 110-style punchdown blocks, cable managers and patch panels shall be mounted square and
level.
The 110-type punchdown block will be used for all feeder/backbone copper and category 3 station
cables. All cable shall be labeled with clear designation strips and computer or label maker printed
labels. Color-codes for labeling must be adhered to.
All patch panels will be labeled with label maker type labels.
Backboard Layout – The following diagram provides the layout of the backboard cross-connect
fields.
CABLE MANAGEMENT
300/900 300/900 300/900 300/900
Pair Cable Pair Cable Pair Cable Pair
110 110 110 110
Tower Tower Tower Tower
Management Management Management
Qwest Floor Station IPE Voice
Feed Riser Cable Cables
The following colored labels will be used to identify cable termination types within the
telecommunications room and is the code recommended in the TIA/EIA 606-A standard:
Blue Horizontal station cables
White Riser cable
Gray second level backbone or riser cable
Brown Inter-building backbone cable
Purple Common Equipment ports (IPE)
Green Customer extension of demarcation
Orange Service provider demarcation
Yellow Auxiliary circuits, alarms, security
Red Key telephone systems
LABELING
Station cables shall be labeled at all termination points including the TR/ER and workstation outlet
locations. A black on Yellow wrap around label will be put on each end of the cables and
approximately 4-6 inches from the patch panel. Each jack at each workstation outlet shall have an
individual identification number. This number shall be carried through to the TR/ER and any other
points of termination that may exist.

SERIAL 13002-RFP
The upper and lower designation strip will be applied to the faceplate. A label machine using a 3/8”
cassette tape, black on white background will be used to print the labels. Patch Panels shall be
labeled using a labeling machine which prints the appropriate sized labels for the patch panel used or
a label machine using a 3/8” cassette tape, black on white background. Port numbers should line up
with the jack to which it is assigned.
The following is an example of a wall plate with labels corresponding to patch panel labeled ports.
Workstation Outlet Configuration
59 D 60 Match Patch Panel Port
Category 6 Number
Category 3
V 60 Match 110 Block Location
Floors with more than one TR will require that the TR letter designation is added to the jack ID
number (example A59 or B59). The statement of work shall reflect the closet numbering scheme
used. If there is no reference in the scope of work, the Maricopa County OET Project Manager or
Lead Technician shall be consulted.
For ABF installations, each tube exiting the TDU shall be labeled on the tube clip organizer indicating
the tube number, the LIU, and the fiber adapter panel locations. Each tube entering the LIU shall be
labeled with its source information back to the TDU. Exact labeling requirements will be specified by
the Maricopa County OET Project Manager.
SECTION 3: Vertical Cabling
All Telecommunication Rooms will have a minimum of a 50 pair copper backbone cable run from the
ER. It will be terminated on a 110 style punchdown block for existing phone service.
Proper grounding as described in the Bonding and Grounding Requirements in Section 1 will be
adhered to for all copper backbone cabling. Circuit Protector Blocks with gas modules will be used in
the ER where the transition from OSP to Plenum occurs within 50 feet of the entrance. The
requirements of the NEC and local building codes must be adhered too. (TDMM, p. 5-69 states:
“Chapters 7 and 8 of the NEC impose specific requirements for building backbone systems used
within the United States…requirements are designed to prevent the spread of flame and smoke from
floor to floor, and relate to backbone systems applicable to the ER, TR, EF, and TE...”)
All TR’s will have a minimum of 24 strands of multimode fiber for network equipment connectivity.
This fiber will be 50 micron Laser Optimized Fiber specified with OFS glass capable of supporting 10
gigabit to 300m (OM3) or 550m (OM4) based on the length of the fiber. All fiber installations will be
Sumitomo tube cell and Air-blown fiber (ABF). For smaller installations, non-ABF fiber may be used.
The Maricopa County OET Project Manager will determine which type of fiber will be installed.
A service loop will be provided at each end of a fiber run. The length of the service loop will be 10
feet at each end. The proper bend radius shall be maintained.

SERIAL 13002-RFP
All single mode and multimode fiber will be terminated on to a rack mounted LIU unless the project
warrants otherwise. The Maricopa County OET Project Manager will make that determination. All
vendor product determinations should be verified by the Maricopa County OET Program Manager or
Lead Technician.
All fiber terminations shall be done with LC connectors, unless otherwise noted by the Maricopa
County OET Project Manager or Lead Technician.
All non-ABF fiber optic cable will be installed in a protective innerduct. A plenum rating must be met if
the innerduct is to be installed in a plenum environment. Check local building codes for verification.
Armor protected fiber may be used in lieu of innerduct.
All ABF product installations shall be done according to manufacturer and County standards by
certified installers. All test results shall be done according to the warranty requirements specified by
the manufacturer.
All vertical cables penetrating fire walls or floor levels shall be sealed using an approved firestop
compound and comply with all local building codes.
Sumitomo Air Blown Fiber:
All Air-Blown fiber shall be Sumitomo product and installed to Sumitomo standards by certified
installers. Test results will be provided to the Maricopa County OET Project Manager upon
completion of the installation. This shall be provided in a readable electronic format.
The Sumitomo Future Flex Enclosure will be used by Maricopa County. An alternative for this
enclosure is the Hoffman enclosure. The Maricopa County OET Project Manager will determine the
size and type of enclosure used on a per installation basis.
Sumitomo OSP Tube cell shall be installed in underground conduits. A Sumitomo or Hoffman
waterproof enclosure 24”x12”x24” will be used in manholes and vaults (size may vary depending on
location). All tube cells will be properly identified with a Plastic 2”x4” engraved label.
All AFB tube cable and fiber bundle shall be installed according to the recommended installation
procedures provided by Sumitomo. Some of these installation procedures are listed below. This list
is not considered comprehensive and therefore does not exclude all the applicable manufacturer’s
installation procedures.
All tube cells shall be installed in a manner which provides the straightest route and fewest bends
possible. Tight bends and sharp S-curves must be avoided.
Proper reel handling and storage shall be followed for all Sumitomo tube cell cable.
A visual receipt inspection of the reel and contents shall be performed. If damaged is noted, the
appropriate authority shall be notified immediately. An on-reel obstruction test is strongly
recommended for all tubes. Document the test results and re-seal the tube cable ends.
Maximum allowable pulling tension shall be followed during any tube cable installation. Refer to the
Sumitomo documentation guide for the specific pulling tension for the type of tube cell being installed.
To prevent deformation of the tubes by sagging or pinch points along the route, the tube cell
installation shall be done according to the installation standards provided by Sumitomo. The following
installation standards are provided for a brief overview. The contractor is responsible for ensuring all
installation procedures are followed to ensure the tube cell cable is not damaged during or after
installation.

SERIAL 13002-RFP
For cable tray installations – solid tray or tray with flat inserts in the bottom is the preferred method for
TP2 tube. Ladder tray may be used if the spacing between the ladder rungs is no more than 12”
apart and the rungs are at least 1” wide. Flex-wire basket tray may be used as long as the basket
mesh size is no more than 4” long and 2” wide. For any trays that do not meet the above
requirements, a flat insert must be inserted across the rungs or in the bottom of the tray to provide a
flat and continuous support for the tube cell.
Adjustable cable supports that utilize a cloth or fabric type strap ARE NOT acceptable support
methods for TP2 tube cables.
J-hooks by themselves are NOT acceptable methods of support. J-hooks must be spaced no more
than 4-to-5 feet apart and a minimum 10 to 12 inch long piece of innerduct is placed around the tube
cable as it lays in each J-hook. The innerduct must be centered in the hook to provide the best
support. The tube cable shall have no more than 6” sag between the J-hooks. Plenum-rated,
corrugated split innerduct shall be used. Required sizes are – Carlon Electrical Division 1-1/4”
Orange, Split CF4X1-250S (or equal) for 1” OD TCO7TP2 and Carlon Electrical Division 2” Plenum-
rated Orange, split CF4X10250S (or equal) for 1.7” OD TC19TP2. Ensure the “split” points upward
during the installation.
Velcro strapping shall be the only material used to secure TP2 Tube cable in place. However, Velcro
strapping should NOT be used to support the weight of the tube cable at the narrow point load on the
tubes. This will cause deformation. Nylon Tie-wraps are NEVER to be used.
Appropriate support for the tube cable shall be provided when TP2 tube cable transitions on and off a
cable, ladder or flex-wire tray. This support shall adhere to the installation standards provided by
Sumitomo.
The placement and stacking of tube cable shall be done according to the installation procedures
provided by Sumitomo.
Manual installation of TP2 tube cable is preferred, if pulling ropes or strings are used, a swivel should
ALWAYS be used between the cable grip and the pulling rope to prevent the cable from twisting.
Once the TP2 tube cable has been installed, the route should be re-inspected to correct any potential
problems; add the split innerduct support if J-hooks were used; verify the sag is 6” or less and that the
tube cable is not in contact with any sharp edges or points.
If TC07TP2 is used, verify the cable is laying on the flat surface and not the points.
All tube cells will be supported with Kellems Grips for bottom tube entries and plastic bushings on top
of enclosure. Hose Clamps are not acceptable to MC-OET to support Tube cells in the enclosure
even if Sumitomo would warranty it. All tube cells will be supported with appropriate 1-hole C-Clamps
or D-rings to provide support as the tube exits the conduit and enters the TDU. Care should be taken
to obtain the proper size clamp or D-ring so the tube cells do not get damaged.
All Sumitomo fiber bundles that are to be uninstalled shall be removed following the proper
procedures outlined by Sumitomo. The fiber bundle shall be re-rolled on an appropriate size reel as
specified by the Sumitomo standards.
All Sumitomo tube cell cables in stock shall be stored according to the Sumitomo standards.
SECTION 4: Testing
All technicians shall be trained and certified by the manufacturer or a designated representative of the
manufacturer on the testing equipment used.

SERIAL 13002-RFP
An electronic version of the test results in PDF file format shall be submitted to the “Office of
Enterprise Technology” as part of the deliverables listed in Section 5. Test results from major
projects shall be submitted on “readable” CDs.
Final test submittals shall not include failing test results. Cables that fail testing shall be repaired or
replaced and re-tested until 100 percent of the cabling passes all testing.
A. Horizontal Copper Cabling
1. CATEGORY 5E AND 6 horizontal cabling shall be tested as recommended in the ANSI/EIA/TIA
586-C.2 Telecommunications Standard.
2. The installed twisted-pair horizontal links shall be tested from the IDF in the telecommunications
room to the telecommunication wall outlet in the work area for compliance with the “Permanent Link”
performance specification as defined in the TIA CATEGORY 5E AND 6 Standard using a Fluke DTX
CableAnalyzer Series cable tester or County approved test equipment in compliance with ANSI/TIA-
1152.
3. Submit detailed test results in electronic media in PDF file format.
B. Optical Fiber Cabling
1. Initially test optical cable with a light source and power meter utilizing procedures as stated in
ANSI/TIA/EIA-526-14A: OFSTP-14A Optical Power Loss Measurements of Installed Multimode Fiber
Cable Plant and ANSI/TIA/EIA-526-7 Measurement of Optical Power Loss of Installed Single mode
Fiber Cable Plant. Measured results shall be plus/minus 1 dB of submitted loss budget calculations.
If loss figures are outside this range, test cable with optical time domain reflectometer to determine
cause of variation.
2. Cables shall be tested at 850 and 1300 nm for multimode optical fiber cables. Cables shall be
tested at 1310 and 1550 nm for single mode optical fibers.
3. Testing procedures shall utilize “Method B” – One jumper reference.
4. Bi-directional testing of optical fibers is required.
5. Submit detailed test results in electronic media in PDF file format.
Voice cables shall be tested with a mod-tap tester.
Software related to the specific cable tester used must be provided to MC-OET by the Contractor so
that the test results can be read (readable format).
Copper Riser cable tests shall be from the TR termination blocks or patch panels to the ER
termination blocks or patch panels. A continuity test is required upon completion of the installation.
Final System Test results of riser cabling shall be documented and provided to the “Office of
Enterprise Technology” at final acceptance of the completed project, along with as-built drawings and
other required documentation. This shall be provided in a readable electronic format.

SERIAL 13002-RFP
All fiber optic cable strands shall be tested using a calibrated fiber tester approved by the Maricopa
County OET Project Manager prior to installation to ensure all strands are continuous and match
published specifications. If calibration is required for the tester, verification must be provided upon
request.
All terminated fiber optic cable strands shall be tested using calibrated fiber testers approved by the
Maricopa County OET Project Manager. The maximum db loss per strand is as follows:
ST Connector .2db
SC Connectors .2db
LC Connectors .2db
For non-ABF fiber, defective strands revealed in the testing procedure will be repaired and or
replaced prior to final acceptance of the completed project. Repair of existing fiber that has been
damaged, may be done with a Fusion Splice. No Mechanical splices will be accepted. All splices will
be installed in the appropriate enclosures per factory specifications. Fusion splices may not be done
on ABF fiber bundles.
Electronic files or a CD containing the test results shall be used to verify the fiber optic testing. The
test results will be turned-in to the “Office of Enterprise Technology” at final acceptance of the
completed project, along with as-built drawings and other required documentation. Any strands that
failed shall be repaired or replaced and re-tested.
For major projects, a designated individual from the Communication Installation Vendor shall work
with the Panduit, Leviton or Sumitomo factory representatives to obtain the Warranty as part of the
close out documentation. This should be completed within 60 days of the completion of the project.
An e-mail shall be sent to the manufacturer or vendor representative to schedule a walk-through. The
Maricopa County OET Project Manager and designated Lead Technician shall be copied on the e-
mail request.
All Sumitomo Tube Cell and Fiber Bundle installations shall be documented and tested. Each cell
tube number and the location it is going too shall be documented on an as-built drawing. The tube
pressure and obstruction test results shall be recorded once the installation has been completed.
This documentation should be done according to the warranty requirements of the manufacturer
responsible for issuing the warranty.
Fiber bundle test results for each strand shall be provided in the format required by the manufacturer
responsible for issuing the warranty.
SECTION 5: Deliverables
As-Built Drawings
Upon completion of a project, it is required that the Contractor’s Lead Technician provide/return to
Maricopa County Telecommunications Department/Office of Enterprise Technology, all floor plans or
drawings related to the project showing the following information at a minimum:
a. Horizontal cable routes for drops and tube cell cable, or non-ABF fiber.
b. Vertical cable routes for feeder cable, tube cell cable, or non-ABF Fiber.
c. Office drop locations with drop numbers per labeling standards provided in Section One.
d. ER/TR details showing location and layout of termination blocks.
e. Locations of vertical conduits or between floor vertical accesses.
f. Locations and size of horizontal conduits and junction boxes if home run conduits are used
for containment of network cabling.

SERIAL 13002-RFP
g. Labeling and placement of Sumitomo ABF TDU, clear tube runs and LIUs.
h. Locations of ground wire and bus bar(s).
i. Service provider entrance to building.
j. Notation of vendor product used for Layer 1 installation (Panduit, Leviton) and fiber
installations.
k Additional information specific to the installation may be required by the Maricopa County
OET Project Manager.
As-built drawings shall be submitted in electronic format using CAD software in DWG file format.
Hard copies shall be available upon request.
Test Results
Test results shall be provided in a readable electronic format for all cable runs and fiber installations.
Test results in the format required for the warranty shall be provided for the Sumitomo tube cell cable
pressure test; obstruction test and fiber bundle test. A copy of the test results shall be included as
part of the deliverables provided to MC-OET.
Warranty
For major projects, a designated individual from The Communication Installation Vendor shall work
with the Panduit, Leviton or Sumitomo factory representatives to obtain the Warranty as part of the
close-out documentation. This should be completed within 60 days of the completion of the project.
An email shall be sent to the manufacturer or vendor representative to schedule a walk-through. The
Maricopa County OET Project Manager and designated Lead Technician shall be copied on the e-
mail request.
All locations where communications cabling must penetrate floors, firewalls or drywall above the
ceiling grid shall be sleeved and fire sealed using an approved firestop system.
11. PINNING.
b. T568B pinning standard will be utilized on all copper cable terminations.
SECTION 6: Parts List
Cabling material from two (2) manufacturers (Leviton and Panduit) are utilized in the current campus
infrastructure for Maricopa County. A list of commonly used parts is shown below. Items not listed
require written MC-OET approval prior to installation.
PANDUIT
VENDOR Part # DESCRIPTION
PANDUIT CFPL2EIY FACEPLATE, SG 2 PORT
PANDUIT CFPL4EIY FACEPLATE, SG 4 PORT
PANDUIT CJ688TGRD RJ45, CAT6 INSERT – RED
PANDUIT CJ66UEIY C3 USOC INSERT – ELECTRIC IVORY
PANDUIT CMBBL-X INSERT BLANK BLK
PANDUIT CMBEI-X INSERT BLANK EIV
PANDUIT CMWB WATERFALL BASE-LADDER RACK

SERIAL 13002-RFP
PANDUIT CMRPSH20 20 AMP HORIZONTAL POWER STRIP
PANDUIT CMRPSH15 15 AMP HORIZONTAL POWER STRIP
PANDUIT PRD8 DUAL HINGED METAL DOOR
PANDUIT PRV8 8"WX84", VERT FRONT REAR MGR
PANDUIT UICMPP48BLY 48P FLAT MODULAR C6 PATCH PANEL
PANDUIT UICMPPA48BLY 48P ANGELED MODULAR C6 PATCH PANEL
PANDUIT NCMHF2 2 RU FRONT ONLY HORIZONTAL CABLE MANAGER
PANDUIT NCMHAEF2 HORIZONTAL WIRE MGR 2RU HINGED DOOR (PASS THRUs)
PANDUIT NCMHAEF4 HORIZONTAL WIRE MGR 4RU HINGED DOOR (PASS THRUs)
PANDUIT DP485E88TGY FLAT CAT5e 48 PORT PATCH PANEL 110 PUNCHDOWN
PANDUIT KWP5EY WALL PHONE JACK AND PLATE
PANDUIT FAP6WAQDLC FAP (6) AQUA LC DUPLEX (10GIG)-Terminates 12 fibers
PANDUIT FAP6WEIDLC FO ADAPTER PANEL 6PACK W MM LC Duplex EIV COUPLERS
PANDUIT FAP6WBUDLCZ FO ADAPTER PANEL 6PACK W SM LC
PANDUIT FLCSMEIY 50 MICRON LC CONN-FLD POLISH
PANDUIT FLCSSBUY LC SM CERAMIC ANAEROBIC
PANDUIT FCE1U 1RU FIBER ENCLOSURE-Holds 4 modules or panels
PANDUIT FCE4U 4RU FIBER ENCLOSURE-Holds 12 modules or panels
PANDUIT P110KB1004Y 110 BLOCK 100 PR 4PR - CAT5E KIT
PANDUIT P110KB1005Y 110 BLOCK 100 PR 5PR - CAT5E KIT
PANDUIT P110JTW-X JUMPER TROUGH WITH LEGS
PANDUIT P110KT3005Y 110 BLOCKI 300PR TOWER
PANDUIT P110KT9005Y 110 BLOCK 900PR TOWER
PANDUIT P110JT-X JUMPER TROUGH WITHOUT LEGS
PANDUIT P110B100-X 110 BLOCK 100 PR W/O LEGS FOR TOWER
PANDUIT P110CB4-XY C4 CLIPS – 10/PKG
PANDUIT P110CB5-XY C5 CLIPS – 10/PKG
PANDUIT PLT2S-M 7 1/2 CABLE TIES
PANDUIT PLT3S-M 11 1/2" CABLE TIES
PANDUIT PLT4S-M 14 1/2" CABLE TIES
PANDUIT JBX3510EI-A JUNCT BOX BASE/COVER
PANDUIT LD5EI6-A 6’ ELECTRICAL IVORY SURFACE RACEWAY
PANDUIT CF5EI-E COUPLER FITTING
PANDUIT RAF5EI-E RIGHT ANGLE FITTING
PANDUIT ICF5EI-E INSIDE CORNER FITTING
PANDUIT OCF5EI-E OUTSIDE CORNER FITTING
PANDUIT TF5EI-E TEE FITTING
PANDUIT ECF5EI-E END CAP
PANDUIT DCF5EI-X DROP CEILING FITTING
PANDUIT LD10EI6-A 6’ ELECTRICAL IVORY SURFACE RACEWAY
PANDUIT CF10EI-X COUPLER FITTING
PANDUIT RAF10EI-X RIGHT ANGLE FITTING
PANDUIT ICF10EI-X INSIDE CORNER FITTING
PANDUIT OCF10EI-X OUTSIDE CORNER FITTING
PANDUIT TF10EI-X TEE FITTING
PANDUIT ECF10EI-X END CAP
PANDUIT DCF10EI-X DROP CEILING FITTING

SERIAL 13002-RFP
PANDUIT S100X150YIJ LAMINATED YELLOW LABELS (2500/PKG)
50M MM FIBER JUMPERS
PANDUIT F5D3-3M1Y 1M 50 MICRON SC-SC FIBER JUMPER
PANDUIT F5D3-3M10Y 10M 50 MICRON SC-SC FIBER JUMPER
PANDUIT F5D3-3M2Y 2M 50 MICRON SC-SC FIBER JUMPER
PANDUIT F5D3-3M3Y 3M 50 MICRON SC-SC FIBER JUMPER
PANDUIT F5D3-3M5Y 5M 50 MICRON SC-SC FIBER JUMPER
PANDUIT F5D3-3M7Y 7M 50 MICRON SC-SC FIBER JUMPER
PANDUIT F5E3-10M1Y 1M 50 MICRON SC-LC FIBER JUMPER
PANDUIT F5E3-10M10Y 10M 50 MICRON SC-LC FIBER JUMPER
PANDUIT F5E3-10M2Y 2M 50 MICRON SC-LC FIBER JUMPER
PANDUIT F5E3-10M3Y 3M 50 MICRON SC-LC FIBER JUMPER
PANDUIT F5E3-10M5Y 5M 50 MICRON SC-LC FIBER JUMPER
PANDUIT F5E3-10M7Y 7M 50 MICRON SC-LC FIBER JUMPER
PANDUIT F5F10-10M1Y 1M 50 MICRON LC-LC FIBER JUMPER
PANDUIT F5F10-10M10Y 10M 50 MICRON LC-LC FIBER JUMPER
PANDUIT F5F10-10M2Y 2M 50 MICRON LC-LC FIBER JUMPER
PANDUIT F5F10-10M3Y 3M 50 MICRON LC-LC FIBER JUMPER
PANDUIT F5F10-10M5Y 5M 50 MICRON LC-LC FIBER JUMPER
50M MM 10GIG FIBER JUMPERS
PANDUIT FXE3-10M2Y 2M 50M MM AQUA SC TO LC FIBER JUMPER
PANDUIT FXE3-10M3Y 3M 50 MM AQUA SC TO LC FIBER JUMPER
PANDUIT FXE3-10M5Y 5M 50 MM AQUA SC TO LC FIBER JUMPER
PANDUIT FXE3-10M7Y 7M 50 MM AQUA SC TO LC FIBER JUMPER
PANDUIT FXE3-10M10Y 10M 50 MM AQUA SC TO LC FIBER JUMPER
PANDUIT FXE10-10M2Y 2M 50M MM Aqua LC to LC FIBER JUMPER
PANDUIT FXE10-10M3Y 3M 50M MM Aqua LC to LC FIBER JUMPER
PANDUIT FXE10-10M5Y 5M 50M MM Aqua LC to LC FIBER JUMPER
PANDUIT FXE10-10M7Y 7M 50M MM Aqua LC to LC FIBER JUMPER
PANDUIT FXE10-10M10Y 10M 50M MM Aqua LC to LC FIBER JUMPER
SINGLE MODE
PANDUIT F9E3-10M2Y 2M Single Mode SC to LC FIBER JUMPER
PANDUIT F9E3-10M3Y 3M Single Mode SC to LC FIBER JUMPER
PANDUIT F9E3-10M5Y 5M Single Mode SC to LC FIBER JUMPER
PANDUIT F9E3-10M7Y 7M Single Mode SC to LC FIBER JUMPER
PANDUIT F9E3-10M10Y 10M Single Mode SC to LC FIBER JUMPER
PANDUIT F9E10-10M2Y 2M Single Mode LC to LC FIBER JUMPER
PANDUIT F9E10-10M3Y 3M Single Mode LC to LC FIBER JUMPER
PANDUIT F9E10-10M5Y 5M Single Mode LC to LC FIBER JUMPER
PANDUIT F9E10-10M7Y 7M Single Mode LC to LC FIBER JUMPER
PANDUIT F9E10-10M10Y 10M Single Mode LC to LC FIBER JUMPER
COPPER PATCH CABLES – all patch cables should be ordered WITHOUT Boots!

SERIAL 13002-RFP
PANDUIT UTPSP8BLY 8' C6 BLACK PATCH CORD
PANDUIT UTPSP10BLY 10' C6 BLACK PATCH CORD
PANDUIT UTPSP8GRY 8' C6 GREEN PATCH CORD
PANDUIT UTPSP10GRY 10' C6 GREEN PATCH CORD
PANDUIT UTPSP15GRY 15' C6 GREEN PATCH CORD
PANDUIT UTPSP20GRY 20' C6 GREEN PATCH CORD
PANDUIT UTPSP7YLY 7' C6 YELLOW PATCH CORD
PANDUIT UTPSP10YLY 10' C6 YELLOW PATCH CORD
PANDUIT UTPSP15YLY 15' C6 YELLOW PATCH CORD
PANDUIT UTPSP20YLY 20' C6 YELLOW PATCH CORD
PANDUIT UTPSP25YLY 25' C6 YELLOW PATCH CORD
PANDUIT UTPSP7Y 7' C6 WHITE PATCH CORD
PANDUIT UTPSP10Y 10' C6 WHITE PATCH CORD
PANDUIT UTPSP15Y 15' C6 WHITE PATCH CORD
SUMITOMO ABF
SUMITOMO BE03DW BLACK DRIVE WHEELS-SET
SUMITOMO BE03SL BLACK RUBBER AIR SEAL
SUMITOMO BE3MFT BLACK BLOWING TIP THREADED
SUMITOMO BEBB01 TEST BEADS 100 COUNT – 5MM
SUMITOMO BEBB40P TEST BEADS 100 COUNT – 4MM
SUMITOMO DE20IDU ABF ENCLOSURE 20HX20WX7D
SUMITOMO DE08MA GRAY QR END CAP 10 PK
SUMITOMO DE08MB BRASS BULKHEAD QR COUP
SUMITOMO DE06MP ORANGE TUBE PLUGS 10/PK - 6MM
SUMITOMO DE08MC2 CLEAR PLASTIC QR COUPL
SUMITOMO DE08MT BLACK T-COUPLING
SUMITOMO DETC008 TUBE CLIP ORGANIZER
SUMITOMO DETCTB ABF TUBE ORGANIZER
SUMITOMO FT3MFB RUBBER FIBER BUSHINGS – tube plugs
SUMITOMO BETC001 TUBE CUTTER
SUMITOMO BETC00B REPLACEMENT BLADE FOR ABOVE CUTTER
SUMITOMO FB18SX 18 STRAND SINGLE MODE FIBER
SUMITOMO FB24SX 24 STRAND SM FIBER
SUMITOMO FB18M5 18 STRAND MM 50M FIBER (STANDARD)
SUMITOMO FB18G53 18 STRAND MM 50M FIBER (LASER OPTIMIZED)
SUMITOMO FB24G53 24 STRAND MM 50M FIBER (LASER OPTIMIZED)
SUMITOMO FB24M5 24 STR 50 MICRON FIBER (STANDARD)
SUMITOMO FTFLD18 18-FIBER BUNDLE BREAKOUT KIT
SUMITOMO FTFLD24 24-FIBER BUNDLE BREAKOUT KIT
SUMITOMO TC01TXX TRANSLUCENT TUBE-NON FLAME
SUMITOMO TC07TP2 7T OFNP 1JKT PLENUM RATED TUBE (1.0 OD)
SUMITOMO TC19TP2 19T OFNP 1JKT PLENUM RATED TUBES (1.7 OD)
SUMITOMO TC07TR3 7T OFNR 2 JKT RISER (1.3 OD)
SUMITOMO TC19TR3 19T OFNR 2JKT RISER (1.9 OD)

SERIAL 13002-RFP
Dust-Tight Kellems Strain Relief Grips (for liquid tight – consult SEL specs)
HUBBELL 73031211 STRAIN RELIEF DELUXE CORD GRIP 1.0 OD (Plenum 7 tube)
HUBBELL 73031212 DELUXE CORD GRIP 1.3 OD (Riser 7 tube)
HUBBELL 73031214 DELUXE CORD GRIP 1.7 OD (Plenum 19 tube)
HUBBELL 73031214 DELUXE CORD GRIP 1.9 OD (for riser 19 tube)
FIBER SUPPLIES
SYMX 700006737 8.5x11" Type A Brown FO Polish paper w foam back (100PK)
SYMX 700006711 8.5x11" Type D Green FO Polish paper (100Pk)
FISA 680 FO Adhesive Anaerobic Bottle (ea)
FISA 7649 FO Primer Bottle (ea)
LEVITON
VENDOR VENDOR PART # DESCRIPTION
LEVITON 49255-H24 24 PORT FLAT PATCH PANEL
LEVITON 49255-H48 48 PORT FLAT PATCH PANEL
LEVITON 49256-H48 48 PORT ANGLED PATCH PANEL - EMPTY
PANDUIT SRB19BLY 19” STRAIN RELIEF BAR – BLACK (Need 2 for 48 port patch panels)
20 AMP HORIZONTAL POWER STRIP NEMA 5-20P INPUT PLUG – NEMA 5-20R
LEVITON 5500-192 RECEPTICLES
15 AMP HORIZONTAL POWER STRIP NEMA 5-15P INPUT PLUG – NEMA 5-15R
LEVITON 5500-190 RECEPTICLES
LEVITON 42080-2IS SINGLE GANG 2 PORT FACEPLATE IVORY – W ID WINDOW
LEVITON 42080-4IS SINGLE GANG 4 PORT FACEPLATE IVORY – W ID WINDOW
LEVITON 61110-RR6 DARK RED CAT6 SINGLE JACK
DARK RED CAT6 BULK PACKAGE – 25 – purchase when require multiples of 25 for
LEVITON 61110-BR6 quantity
LEVITON 41108-RI3 CAT3 USOC IVORY JACK
LEVITON 41084-BEB BLANK INSERT – BLACK
LEVITON 41084-BIB BLANK INSERT – IVORY
LEVITON 5F100-12A 6-PACK DUPLEX LC MM (12 fiber) 10 GIG AQUA, ZIRCONIA CERMIC SLEEVE
LEVITON 5F100-12P 6-PACK DUPLEX LC MM (12 fiber) IVORY,PHOSPHORUS BRONZE SLEEVE
LEVITON 5F100-12Z 6-PACK DUPLEX LC SM (12 fiber) BLUE, ZIRCONIA CERMIC SLEEVE
LEVITON 5R2UH-S06 OPT-X ULTRA 2RU FIBER ENCLOSURE (holds 6 plates)
LEVITON 5R4UH-S12 OPT-X ULTRA 4RU FIBER ENCLOSURE (holds 12 plates)
LEVITON 49990-MDL FAST CURE LC CONNECTOR – MM 50 MICRON FIELD POLISH .9 MM BOOT
LEVITON 49990-SDL FAST CURE LC CONNECTOR – SM FIELD POLISH .9 MM BOOT
FIBER PATCH CABLES – 50M MULTIMODE
LEVITON 5LDCL-M01 1M 50 MICRON 10GIG SC-LC FIBER JUMPER (Aqua)
LEVITON 5LDCL-M02 2M 50 MICRON 10GIG SC-LC FIBER JUMPER (Aqua)
LEVITON 5LDCL-M03 3M 50 MICRON 10GIG SC-LC FIBER JUMPER (Aqua)
LEVITON 5LDCL-M05 5M 50 MICRON 10GIG SC-LC FIBER JUMPER (Aqua)
LEVITON 5LDCL-M07 7M 50 MICRON 10GIG SC-LC FIBER JUMPER (Aqua) – NOT STANDARD LENGTH
LEVITON 5LDCL-M10 10M 50 MICRON 10GIG SC-LC FIBER JUMPER (Aqua)

SERIAL 13002-RFP
LEVITON 5LDLC-M01 1M 50 MICRON AQUA LC-LC FIBER JUMPER (Aqua)
LEVITON 5LDLC-M02 2M 50 MICRON AQUA LC-LC FIBER JUMPER (Aqua)
LEVITON 5LDLC-M03 3M 50 MICRON AQUA LC-LC FIBER JUMPER (Aqua)
LEVITON 5LDLC-M05 5M 50 MICRON AQUA LC-LC FIBER JUMPER (Aqua)
LEVITON 5LDLC-M07 7M 50 MICRON AQUA LC-LC FIBER JUMPER (Aqua) - NOT STANDARD LENGTH
LEVITON 5LDLC-M10 10M 50 MICRON AQUA LC-LC FIBER JUMPER (Aqua)
LEVITON 5LDSC-M01 1M 50 MICRON AQUA SC-SC FIBER JUMPER (Aqua)
LEVITON 5LDSC-M02 2M 50 MICRON AQUA SC-SC FIBER JUMPER (Aqua)
LEVITON 5LDSC-M03 3M 50 MICRON AQUA SC-SC FIBER JUMPER (Aqua)
LEVITON 5LDSC-M05 5M 50 MICRON AQUA SC-SC FIBER JUMPER (Aqua)
LEVITON 5LDSC-M07 7M 50 MICRON AQUA SC-SC FIBER JUMPER (Aqua) - NOT STANDARD LENGTH
LEVITON 5LDSC-M10 10M 50 MICRON AQUA SC-SC FIBER JUMPER (Aqua)
SINGLE MODE
LEVITON UPDCL-S01 1M SINGLE MODE SC-LC FIBER JUMPER
LEVITON UPDCL-S02 2M SINGLE MODE SC-LC FIBER JUMPER
LEVITON UPDCL-S03 3M SINGLE MODE SC-LC FIBER JUMPER
LEVITON UPDCL-S05 5M SINGLE MODE SC-LC FIBER JUMPER
LEVITON UPDCL-S07 7M SINGLE MODE SC-LC FIBER JUMPER- NOT STANDARD LENGTH
LEVITON UPDCL-S10 10M SINGLE MODE SC-LC FIBER JUMPER
LEVITON UPDLC-S01 1M SINGLE MODE LC-LC FIBER JUMPER
LEVITON UPDLC-S02 2M SINGLE MODE LC-LC FIBER JUMPER
LEVITON UPDLC-S03 3M SINGLE MODE LC-LC FIBER JUMPER
LEVITON UPDLC-S05 5M SINGLE MODE LC-LC FIBER JUMPER
LEVITON UPDLC-S07 7M SINGLE MODE LC-LC FIBER JUMPER- NOT STANDARD LENGTH
LEVITON UPDLC-S10 10M SINGLE MODE LC-LC FIBER JUMPER
LEVITON UPDSC-S01 1M SINGLE MODE SC-SC FIBER JUMPER
LEVITON UPDSC-S02 2M SINGLE MODE SC-SC FIBER JUMPER
LEVITON UPDSC-S03 3M SINGLE MODE SC-SC FIBER JUMPER
LEVITON UPDSC-S05 5M SINGLE MODE SC-SC FIBER JUMPER
LEVITON UPDSC-S07 7M SINGLE MODE SC-SC FIBER JUMPER- NOT STANDARD LENGTH
LEVITON UPDSC-S10 10M SINGLE MODE SC-SC FIBER JUMPER
COPPER PATCH CABLES – all patch cables shall be ordered with NO Boots!
LEVITON 6D460-05W 5’ CAT6 WHITE PATCH CORD – NO BOOTS
LEVITON 6D460-07W 7’ CAT6 WHITE PATCH CORD – NO BOOTS
LEVITON 6D460-10W 10’ CAT6 WHITE PATCH CORD – NO BOOTS
LEVITON 6D460-15W 15’ CAT6 WHITE PATCH CORD – NO BOOTS
LEVITON 6D460-20W 20’ CAT6 WHITE PATCH CORD – NO BOOTS
LEVITON 6D460-05Y 5’ CAT6 YELLOW PATCH CORD – NO BOOTS
LEVITON 6D460-07Y 7’ CAT6 YELLOW PATCH CORD – NO BOOTS
LEVITON 6D460-10Y 10’ CAT6 YELLOW PATCH CORD – NO BOOTS
LEVITON 6D460-15Y 15’ CAT6 YELLOW PATCH CORD – NO BOOTS
LEVITON 6D460-20Y 20’ CAT6 YELLOW PATCH CORD – NO BOOTS
LEVITON 6D460-05G 5’ CAT6 GREEN PATCH CORD – NO BOOTS
LEVITON 6D460-07G 7’ CAT6 GREEN PATCH CORD – NO BOOTS

SERIAL 13002-RFP
LEVITON 6D460-10G 10’ CAT6 GREEN PATCH CORD – NO BOOTS
LEVITON 6D460-15G 15’ CAT6 GREEN PATCH CORD – NO BOOTS
LEVITON 6D460-20G 20’ CAT6 GREEN PATCH CORD – NO BOOTS
LEVITON 6D460-07E 7’ CAT6 BLACK PATCH CORD – NO BOOTS
LEVITON 6D460-10E 10’ CAT6 BLACK PATCH CORD – NO BOOTS
LEVITON 6D460-15E 15’ CAT6 BLACK PATCH CORD – NO BOOTS
LEVITON 6D460-20E 20’ CAT6 BLACK PATCH CORD – NO BOOTS
LEVITON 41AB2-1F4 110 Block 100 Pr w legs - 5e C4 Kit
LEVITON 41AB2-1F5 110 Block 100 Pr w legs - 5e C5 Kit
LEVITON 41MB2-3F4 110 BLOCK 300PR TOWER
LEVITON 41A10-HCM 110 JUMPER TROUGH W/LEGS
CPI
VENDOR VENDOR PART # DESCRIPTION
CPI 55053-703 19”X7’ STANDARD RACK - BLACK
CPI 10595-712 BLACK 12” RACK MOUNTING PLATE
CPI 11421-712 WALL ANGLE SUPPORT KIT FOR 12” LADDER - BLACK
CPI 10610-019 19”RACK HORIZONTAL BUSBAR
CPI 10250-712 12” UNIVERSAL CABLE RUNWAY-BLACK
CPI 10642-001 END CAP 1.5X3/8 BLACK
CPI 11301-001 BUTT-SPLICE KIT - GOLD
CPI 11302-001 JUNCTION SPLICE – 90 DEGREE - GOLD
CPI 11312-712 BLACK 12” TRIANGULAR SUPPORT BRACKET
GLOBAL SINGLE SIDED VERTICAL CABLE MANAGER – BLACK 7’Hx6”Wx9.3”D (need 2
CPI 12833-703 for 1 rack)
CPI 12836-702 CABLE RINGS FOR GVCS – SET OF 7 (Use for back side of vertical cable management)
CPI 12100-706 CABLE RADIUS DROP – FOR CROSS MEMBER ATTACHMENT – 5” WIDE -BLACK
CPI 12101-703 CABLE RADIUS DROP – FOR STRINGER ATTACHMENT – 5” WIDE -BLACK
CPI 40153-012 TMGB – BUSBAR 4”W x 1/4”H x 12”L (Used in ER (MDFs)
CPI 13622-012 TGB – BUSBAR 2”W x 1/4"H x 12”L (Used in TC (IDFs)
CPI 30130-719 19” 2RU 5” DEEP HORIZONTAL CABLE MANAGER – SINGLE SIDED - BLACK
CPI TS1004331 19” SINGLE SIDED BLACK 4 RU HORIZONTAL CABLE MANAGER
MISCELLANEOUS PARTS
VENDOR VENDOR PART # DESCRIPTION
3M 80610551105 ELECTRICAL TAPE
3M 98040054177 FIREPUTTY
HILTI 378287 2” FIRE BARRIER MUFFIN
HILTI 378288 4” FIRE BARRIER MUFFIN
STI EZDP33FWS FIRE BARRIER SLEEVE
B-Line BCH32-W2 2" J HOOK
GARV PL-230-CSC BUCKET OF 6500# JETLINE

SERIAL 13002-RFP
CADDY MPLS METAL SINGLE GANG MOUNTING PLATE BRACKET W DRYWALL SCREWS
189645 25 YARD ROLL VELCRO
AMIN 12590 6 GA STRANDED GREEN GROUNDING WIRE
BURNDY YA6CL2 2 HOLE GROUND LUGS
1880ENA1/NSC-
CIRCA 12 12/PR PROTECTOR 110 STYLE
1880ENA1-NSC-
CIRCA 25 25/PR PROTECTOR 110 STYLE
1880ENA1-NSC-
CIRCA 50 50/PR PROTECTOR 110 STYLE
1880ENA1-NSC-
CIRCA 100 100/PR PROTECTOR 110 STYLE
CIRCA 3B1E GAS MODULES
Boxed Cable (1000’)
SUPERIOR 66-246-4B 4 PR 23 AWG CAT6 CABLE - CMP WHITE
SUPERIOR 18-241-46 4 PR 24AWG CAT3 CABLE - CMP WHITE
GENERAL 7131901 4 PR 23AWG CAT6 CABLE - CMP WHITE
GENERAL 2131245 PR 24AWG CAT3 CABLE - CMP WHITE
PARTS LIST FOR DATA CENTER BUILDOUT – Downtown and Disaster Recovery Site
VENDOR VENDOR PART # DESCRIPTION
PANDUIT CRS4-125-X STACKABLE CABLE RACK SPACERS
PANDUIT DPFP1 BLANK PANEL FILLER 1 RU 19”
PANDUIT DPFP2 BLANK PANEL FILLER 2 RU 19”
PANDUIT DPFP4 BLANK PANEL FILLER 4 RU 19”
PANDUIT FRBC6X4YL YELLOW 6X4 COUPLER
PANDUIT FREC6X4YL END FITTING 6X4 YELLOW
PANDUIT FRFWCSC6YL SPLT COVER FOR 4-WAY HORIZ YELLOW
PANDUIT FRFWC6X4YL 4-WAY CROSS FITTING 6X4
PANDUIT FRRASC6YL SPLIT COVER FOR RIGHT ANGLE (90 Degree) FITTING YELLOW
PANDUIT FRRA6X4YL RIGHT ANGLE (90 Degree) FITTING 6X4 YELLOW
PANDUIT FRHC6YL6 DUCT COVER 6X4 6' YELLOW
PANDUIT FRT6X4YL HORIZONTAL TEE 6X4 YELLOW
PANDUIT FRTSC6X4YL SPLIT COVER FOR HORIZONTAL TEE 6X4 YELLOW
PANDUIT FRVT6X4YL TEE 6" VERT YELLOW
PANDUIT FR6ALB LADDER BRACKET 6" ADJUSTABLE – FOR TROUGH
PANDUIT FR6X4YL6 DUCT SOLID 6X4 6' YELLOW TROUGH (6’ lengths)
PANDUIT FRHC6YL6 SNAP-ON HINGED COVER FOR TROUGH (6’ lengths)
PANDUIT FR6TRBN58 Quick Lock Bracket for 5/8 all thread (used at DR site for Translucent tube support)
50’ CAT6 SOLID CMR PATCH CORD WITH MODULAR PLUG AND NO BOOTS (use for
LEVITON 6D460-50L cross connect)
PANDUIT UPBU50Y C6 SOLID CMR W/TX6 MOD PLUG (data center- USE ONLY)
4RU UNIVERSAL HORIZONTAL CABLE MANAGER 19” WIDE – HINGED SNAP-ON
CPI TS1004331 COVER - BLACK
LEVITON 49254-BP1 1RU BLANK FILLER PANEL – 19” BLACK
LEVITON 49254-BP2 2RU BLANK FILLER PANEL – 19” BLACK
LEVITON 49254-BP4 4RU BLANK FILLER PANEL – 19” BLACK

SERIAL 13002-RFP
LEVITON 34537-000 SNAP IN FILLER PANEL 1U 1 PC (server cabinets only – cage nut rails)
LEVITON 34537-001 SNAP IN FILLER PANEL 1U 6 PC (server cabinets only – cage nut rails)
LEVITON 34538-000 SNAP IN FILLER PANEL 2U 1 PC (server cabinets only – cage nut rails)
LEVITON 34538-001 SNAP IN FILLER PANEL 2U 6PC (server cabinets only – cage nut rails)
CPI 55053-703 19”X7’ DISTRIBUTION RACK
CPI TS1005742 T2 CABINET FOR HIGH DENSITY SERVERS – BLACK
CPI TS1005701 T2 CABINET FOR HOT/COLD AISLE – SERVERS – BLACK
PDU MOUNTING BRACKET FOR 6509 SWITCH CABINETS – need purchase 1 additional
CPI 34434-C01 for mounting second power strip in each cabinet
CABLE RETAINING POST – 8” HIGH BLACK W END CAPS – use for cable row
CPI 10596-708 management
CPI 10250-724 24” LADDER TRAY - BLACK
CPI 11421-724 24” WALL ANGLE SUPPORT KIT - BLACK
CPI 13392-712 PATH DIVIDER FOR LADDER TRAY – BLACK
CPI DP3082364 6509 Switch Cabinet with cable Management fingers/exhaust duct (for DR site)
CPI 34434-C01 Power strip mounting bracket (need to order one for each cabinet – if use APC 7983 PDU)
Note: Vertical cable management for the racks will be determined by the Maricopa County OET
Project Manager at the time of purchase.
SECTION 7: References
a. Design, manufacture, test, and install per manufacturer’s requirements, the standards
referenced herein, in accordance with NFPA-70 (National Electrical Code®) based on the
version adopted by the authorities having jurisdiction (AHJ), IEEE C2 2007(NESC 2007),
state codes, local codes, and the requirements of the AHJ. Please note that NEC® is
intended to protect property and people from electrical hazards and do not necessarily
address requirements for the reliable and error free operation of electrical systems.
Additional requirements exceeding the safety provisions of NEC® may be required to
ensure the expected performance of specific systems.
1. ANSI/NECA/BICSI-568-2006 -- Standard for Installing Commercial Building
Telecommunications Cabling
2. ANSI/BICSI 002-2011, Data Center Design and Implementation Best Practices.
3. ANSI/TIA-568-C.0 – Generic Telecommunications Cabling for Customer Premises
4. ANSI/TIA-568-C.0-1-2010 – Generic Telecommunications Cabling for Customer
Premises-Addendum 1, Updated References for Balanced Twisted-Pair
5. ANSI/TIA-568-C.1-2009 – Commercial Building Telecommunications Cabling
Standard
6. ANSI/TIA-568-C.2-2009 – Balanced Twisted-Pair Telecommunications Cabling and
Component Standard
7. ANSI/TIA/EIA-568-C.3-2009 -- Optical Fiber Cabling Components Standard
8. ANSI/TIA/EIA-569-B-2004 -- Commercial Building Standard for
Telecommunications Pathways and Spaces
9. ANSI/TIA/EIA-569-C-2005—Optical Fiber Cable Color Coding
10. ANSI/TIA/EIA-606-A-2002 -- The Administration Standard for Commercial
Telecommunications Infrastructure
11. ANSI/J-STD-607-A -- Commercial Building Grounding and Bonding Requirements
for Telecommunications
12. ANSI-J-STD-607-B-2011 -- Commercial Building Grounding (Earthing) and
Bonding Requirements for Telecommunications
13. TIA-526-14B-2010 –OFSTP-14 Optical Power Loss Measurements of Installed
Multimode Fiber Cable Plant

SERIAL 13002-RFP
14. ANSI/TIA/EIA-758-B-2011 -- Customer-Owned Outside Plant Telecommunications
Infrastructure Standard
15. ANSI/TIA/EIA-862-A–2011, Building Automation Systems Cabling Standard
16. ANSI/TIA-942–2005, Telecommunications Infrastructure Standard for Data Centers
17. ANSI/TIA-1152–2009, Requirements for Field Test Instruments and Measurements
for Balanced Twisted-Pair Cabling.
18. NECA/BICSI 607-2011, Standard for Bonding and Grounding Planning and
Installation Methods for Commercial Buildings
19. TIA TSB-140 Additional Guidelines for Field Testing Length, Loss And Polarity of
Optical Fiber Cabling Systems
20. Install cabling in accordance with the most recent edition of BICSI® publications:
21. BICSI– Telecommunications Distribution Methods Manual-12th Edition
22. BICSI– Information Technology Systems Installation Methods Manual, 6th Edition
23. BICSI – Installation Transport Systems Information Manual
24. BICSI –Outside Plant Design Reference Manual-5th Edition
25. BICSI – Wireless Design Reference Manual-3rd Edition
26. BICSI – AV Design Reference Manual-1st Edition
27. InfoComm International- ANSI/INFOCOMM 2M-2010, Standard Guide for
Audiovisual Systems Design and Coordination Processes
28. BICSI– Network Design Reference Manual- 7th Edition
29. The Americans with Disabilities Act (ADA) of 1992 Title IV: Telecommunications of
the Telecommunications Act, Section 4.31: Telephones of the Americans with
Disabilities Act (ADA) Accessibility Guidelines (ADAAG). “Accessibility Guidelines
for Buildings and Facilities”, and Section 255
30. NFPA 1221, Standard for the Installation, Maintenance, and Use of Emergency
Services Communications Systems 2010 Edition.

SERIAL 13002-RFP
EXHIBIT J
IMPLEMENTATION SCHEDULE
As soon as practical after Contract initiation, the Parties shall determine the appropriate course of action for
implementation of VVS. The optimal plans are outlined below. A full formal schedule shall be produced with
deliverables and delivery dates.
1. Start with the jails that currently have “contact” visitation Durango, Estrella, and/or Towers. Install
systems in the pods/visitation lobbies. Continue with “contact” visitations until Durango Triangle (LBJ,
Towers, Durango, and Estrella) system can be turned on. (Durango, Tents, Towers and Estrella can be
installed simultaneously or individually)
2. FMD or Sheriff’s FMOs will remove plywood boarding from Tents “Non-Contact” windows in visitation
lobby and Securus will implement new kiosk in old video visitation area. Tents then will revert back to
“Non-Contact” visitation until new system can be turned on at the Durango Triangle.
3. Since the LBJ current system and Securus’ new system will not be running parallel; Jail visitation will
cease for the amount of time it takes to install the system completely in the jail. Therefore it paramount the
system is installed as quickly as possible. When system is completed at LBJ the new Securus system along
with the Durango Triangle will go live.
4. Since the 4th Ave’s current system and Securus’ new system will not be running parallel; Jail visitation will
cease for the amount of time it takes to install the system completely in the jail. Therefore it paramount the
system is installed as quickly as possible. When system is complete at 4th Ave the new Securus system will
then go live.
Or
1. Start with the jails that currently have “contact” visitation Durango, Estrella, and/or Towers. Install
systems in the pods/visitation lobbies. Continue with “contact” visitations until Durango Triangle (LBJ,
Towers, Durango, and Estrella) system can be turned on. (Durango, Tents, Towers and Estrella can be
installed simultaneously or individually)
2. FMD or Sheriff’s FMOs will remove plywood boarding from Tents “Non-Contact” windows in visitation
lobby and Securus will implement new kiosk in old video visitation area. Tents then will revert back to
“Non-Contact” visitation until new system can be turned on at the Durango Triangle.
3. LBJ and 4th Ave systems will be installed concurrently; and since the LBJ and 4th Ave’s current system and
Securus’ new system will not be running parallel; Jail visitation will cease for the amount of time it takes to
install the system completely in the jail. Therefore it paramount the system is installed as quickly as
possible. When system is completed at LBJ and 4th Ave the new Securus system with Sheriff’s Office will
go live simultaneously.

SERIAL 13002-RFP
EXHIBIT K
HOSTING REQUIREMENTS
1.0 AVAILABILITY:
1.1 Any information systems required for proper functionally of the hosted application shall have
99.99% uptime during County business hours. Uptime measurements shall be met for all servers and
their connectivity to the Internet or dedicated connection to the County, whichever is applicable.
1.2 An industry-recognized backup methodology shall be employed, including the use of off-site
storage. The Contractor shall make backup procedures and logs available at any time upon request
from the County.
1.3 Application response time, defined as the time it takes to complete render the user interface after a
user action, shall be less than three (3) seconds. Unacceptable response times shall be considered to
make the program unavailable and will count against the 99.99% uptime metric.
2.0 CONNECTIVITY:
2.1 The Contractor shall provide connectivity to the Internet or use Virtual Private Networking (VPN),
whichever is appropriate. The County shall not be financially responsible for networking equipment
at the Contractor site.
2.2 Client applications installed on user workstations that shall contact the off-site hosting environment
shall be able to do so through an HTTP proxy. Workstations shall not be required to directly connect
over the Internet for any reason.
3.0 DATA SECURITY:
3.1 Backups to removable media shall be encrypted using the Advanced Encryption Standard (AES) with a
minimum of a 128 bit key. Industry recognized key handling procedures shall be utilized. At no time
shall the key be stored on the backup media in clear text, including but not limited to table labels. The
Contractor shall make key handling procedures and logs available upon request.
3.2 Hosted applications shall support encrypted protocols for sensitive data. Preferred encryption protocols
are Secure Sockets Layer (SSL) and Internet Protocol Security (IPSec). Encryption ciphers shall use at
least a 128 bit key length. Hashing algorithms used shall be of the Secure Hash Algorithm (SHA)
family. The minimum acceptable algorithm shall be SHA-1.
3.3 All hosted solutions shall be audited by a third party at least once per year. The Contractor shall
provide attestation by a 3rd party (e.g. SSAE16 Type 2/SAS 70 Type II) at any time upon the County’s
request.
3.4 All applications hosting Maricopa County data shall undergo a risk assessment at least twice per year.
The risk assessment shall include system and application testing. The results shall be made available to
the County upon request.
3.5 The Contractor shall maintain a non-disclosure agreement (NDA) with the County. All employees of
the Contractor shall maintain an NDA with the Contractor.
3.6 All employees of the Contractor shall pass a federal, state, and local criminal background check. Any
employee who fails the background check shall not have any access to County data unless specifically
authorized by Maricopa County in writing. The Contractor shall make personnel and background
check procedures available for inspection at any time upon request from the County.

SERIAL 13002-RFP
3.7 No County data shall be transferred or made available to a 3rd party in unencrypted from without the
express, written consent of the County. See the “Backups” section for what shall be considered
“encrypted.
3.8 No County data shall be transferred or transmitted outside the United States for any reason without the
express, written consent of the County.
3.9 The system shall support password policy enforcement, such as mixed case, numerals, and non-
alphanumeric characters.
3.10 The system shall support the ability to disable or lock out user accounts after a given number of login
failures.
4.0 INFORMATION SYSTEMS AUDITING:
4.1 The system shall log all material user actions, including but not limited to, logon and log off.
4.2 The system shall log all material administrator actions, including but not limited to, user creation,
user deleting, password resets, and privilege level changes.
4.3 The system shall log failed login attempts.
4.4 Logs shall be made available to the County at any time.
5.0 BREACH NOTIFICATION:
5.1 The Contractor shall report all suspected breaches to the County immediately and in writing. The
Contractor shall also fully cooperate with any County investigation into the breach, unless prohibited
by law.
5.2 Should a breach of the hosted service occur, the Contractor shall bear the full cost of breach
notification and any follow-up services. Follow-up services include, but are not limited to, credit
monitoring of affected individuals.
5.3 Should a breach of the hosted service occur, the Contractor shall pay all fines associated with the
breach.
5.4 Breach notification requirements shall be determined by all applicable laws and contracts including,
but not limited to, Arizona Revised Statutes 44-7501, California SB 1386, the Health Insurance
Portability and Accountability Act (HIPAA), and Payment Card Industry (PCI).
5.5 The Contractor shall make the information security incident response policy and procedure available
to the County at any time upon request.
6.0 COMPLIANCE:
6.1 The Contractor shall apply with all applicable laws, regulations, and contracts including (but not
limited to) Criminal Justice Information Systems (CJIS), Health Insurance Portability and
Accountability Act, and Payment Card Industry (PCI).
6.2 The Contractor shall make compliance reports, audit findings, and 3rd party attestations available at
any time to the County upon request.
The Contractor shall immediately notify the County, in writing, upon a confirmed violation of the
compliance requirement. The notification shall include any information provided by the regulatory
body.
6.3 Contractors that host applications containing HIPAA protected data shall enter into a Business
Associate agreement (as defined by HIPPA) with the County. The Business Associate agreement
shall be maintained for the life of the contract.

SERIAL 13002-RFP
7.0 DATA RETENTION:
7.1 The Contractor shall destroy all offline copies of County data at the time ceases to be useful.
Destruction procedures shall be made available to the County upon request.
7.2 At the conclusion of the contract, all Maricopa County data and working papers shall be returned to
the County and all Contractor copies destroyed. The Contractor shall confirm in writing to the
County that all data was destroyed in accordance with this agreement and state the methodology
used.

SERIAL 13002-RFP
EXHIBIT L
MINIMUM KIOSK DEPLOYMENT REQUIREMENT
Facility Totals
Facility Regular Vis-Lobby Roll-a-bouts Sub-Total Public/ Total
Legal Booths w/public
4th Ave 112 - 16 128 38/6 172
LBJ 124 - 12 136 54/8 198
Towers 48 - 48 - 48
Tents 29 - - 29 29
Durango 96 - - 96 - 96
Estrella 56 - 3 59 - 59
GRAND 465 0 31 496 92/14 602
TOTALS
4th Ave Jail
House 100 Pod 200 Pod Total
2A 4 4 8
2B 4 4 8
2C 4 4 8
2D 4 4 8
2E 4 4 8
2F 4 4 8
Sub-Total 48
3A 4 4 8
3B 4 4 8
3C 4 4 8
3D 4 4 8
3E 4 4 8
3F 4 4 8
Sub-Total 48
4A 4 4 8
4F 4 4 8
Sub-Total 16
SMU
Runs 1,2,3,4 roll-a-bouts roll-a-bouts -
4B & 4E roll-a-bouts roll-a-bouts 16
I/M Kiosks 112
Sub-Total 128
Public Visitor Station 38
Legal Booths 6
Total 172
Lower Buckeye Jail
House Pod A Pod B Total
T11 4 4 8
T12 4 4 8
T13 4 4 8
T14 4 4 8
T21 4 4 8

SERIAL 13002-RFP
T22 4 4 8
T23 4 4 8
T24 4 4 8
T31 4 4 8
T32 4 4 8
T33 4 4 8
T34 4
Sub-Total 96
Dorms North-side South-side
M1 2 2 4
M2 2 2 4
M3 2 2 4
M4 2 2 4
Sub-Total 16
Psych Pod A Pod B
P1 1 1 -
P2 1 1 -
P3 1 1 -
P4 1 1 -
P5 1 1 -
P6 1 1 -
Add 1 roll-a-bout port per pod. Sub-Total 0
I/M Kiosks 124
Infirmary roll-a-bouts roll-a-bouts 12
Sub-Total 136
Public Visitor Station 54
Legal Booths 8
Total 198
Towers Jail
House Pod A Pod B Pod C Pod D Total
T1 2 2 2 2 8
T2 2 2 2 2 8
T3 2 2 2 2 8
T4 2 2 2 2 8
T5 2 2 2 2 8
T6 2 2 2 2 8
Sub-Total 48
Vis-lobby 0
Total 48
Tents Jail
Dorm N 0 H Total
Yards 12 10 7 29
Total 29

SERIAL 13002-RFP
Durango Jail
House Pod A Pod B Pod C Pod D Total
D1 3 3 3 3 12
D2 3 3 1 3 10
D3 1 3 3 3 10
D4 3 3 3 3 12
D5 3 3 3 3 12
D6 3 3 3 3 12
D7 3 3 3 3 12
Sub-Total 80
Dorm Southeast wall
D8 8 8
D9 8 8
Sub-Total 16
Vis-lobby 0
Total 96
Estrella Jail
House 100 Pod 200 Pod 300 Pod 400 Pod Total
A 2 2 2 2 8
B 2 2
B (CC) 1 roll-a-bouts 1 roll-a-bouts 1 roll-a-bouts 3
C 2 2 2 2 8
D 2 2 2 2 8
Dorms Dayroom
E 4 4
F 4 4
G 4 4
H INCLUDED ABOVE IN TENTS
I 4 4
J 4 4
K 4 4
L 4 4
M (JUVY) 1 1 2
Sub-Total 56
Roll-a-bouts 3
Vis-lobby 0
Total 59