250137-CONTRACT.PDF

CONTRACT MAIL ROOM OPERATIONS AND 
DELIVERY SERVICES 250137-RFP 
 
 
This contract is entered into this 6th day of May 2026 by and between Maricopa County (“County”), a 
political subdivision of the State of Arizona, and XBP Enterprise Solutions Inc, a subsidiary of XBP Global 
Holdings, a Delaware corporation (“Contractor”) for the purchase of a qualified contractor to operate and 
manage the County Mail Room. Services include internal and external mail delivery, United States Postal 
Service (USPS) mail processing, and other ancillary mail duties for Maricopa County Government, 
located in Phoenix, Arizona (AZ). 
 
1.0 
CONTRACT TERM 
 
This contract is for a term of approximately four years and nine months, beginning on the 1st of 
September 2026 and ending the 30th of June 2031. 
 
 
2.0 
OPTION TO RENEW 
 
The County may, at its option and with the concurrence of the Contractor, renew the term of this 
contract up to a maximum of five additional year(s), (or at the County’s sole discretion, extend the 
contract on a month-to-month basis for a maximum of six months after expiration). The Contractor 
shall be notified in writing by the Office of Procurement Services of the County’s intention to renew 
the contract term at least 60 calendar days prior to the expiration of the original contract term. 
 
3.0 
CONTRACT COMPLETION 
 
In preparation for contract completion, the Contractor shall make all reasonable efforts for an 
orderly transition of its duties and responsibilities to another provider and/or to the County. This 
may include, but is not limited to, preparation of a transition plan and cooperation with the County 
or other providers in the transition. The transition includes the transfer of all records and other data 
in the possession, custody, or control of the Contractor that are required to be provided to the 
County either by the terms of this agreement or as a matter of law. The provisions of this clause 
shall survive the expiration or termination of this agreement. 
 
4.0 
PRICE ADJUSTMENTS 
 
Any requests for reasonable price adjustments must be submitted 60 calendar days prior to 
contract expiration. Requests for adjustment in cost of labor and/or materials must be supported 
by appropriate documentation. The reasonableness of the request will be determined by comparing 
the request with the Consumer Price Index or by performing a market survey. If County agrees to 
the adjusted price terms, County shall issue written approval of the change and provide an updated 
version of the contract. The new change shall not be in effect until the date stipulated on the 
updated version of the contract. 
 
5.0 
PAYMENTS 
 
5.1 
As consideration for performance of the duties described herein, County shall pay 
Contractor the sum(s) stated in Exhibit A – Vendor Information and Pricing.

SERIAL# 250137-RFP 
 
 
5.2 
Payment shall be made upon the County’s receipt of a properly completed invoice. 
 
5.3 
MONTHLY INVOICING AND PAYMENTS 
 
5.3.1 
Maricopa County uses CGI Advantage as its financial system 
 
5.3.2 
All files must be in a format consumable by CGI Advantage for the provision of 
automatic reconciliation and be accurate within 99.9 percent (less than a 1/10 
error margin). The preferred file format is Comma-Separated Values (CSV) or 
Extensible Markup Language (XML), a PDF is not acceptable. Contractor shall 
propose a service level agreement to outline incident response times in the event 
of a system failure. 
 
5.3.3 
Contractor will provide all resources to maintain their integration with County-
owned applications. 
 
5.3.4 
Contractor will assign a unique barcode to each County department accounting 
string for the differentiation of costs which may be updated each fiscal year or 
throughout the year as budget changes occur. 
 
5.3.5 
Contractor will document all charges accrued by each department and generate 
a monthly postage report that will integrate with CGI Advantage via an output file 
delivered via SFTP. Each department will be assigned a unique organizational 
number created by the contractor. The postage report will be sent to Maricopa 
County Facilities Management Department (FMD) within seven working days of 
the new month. The format and content of the file will be determined during 
implementation, but should include items such as: 
 
x 
Number of weekly mail related activities 
x 
Number of incoming inter-office mail 
x 
Number of outgoing inter-office mail 
x 
Presort services 
x 
Number of non-delivered items and disposition of such 
x 
Number of pieces of outgoing U.S. mail 
x 
Number of U.S. mail sorted, and bar coded and the lowest rate 
x 
Number of pieces requiring special handling (i.e. Certified Mail, 
packages, etc.) 
x 
Copies of samples of types of mail deemed non-qualifying 
x 
Percentage of non-qualifying and special handling mail by quantity and 
rate. 
x 
Current balance remaining in postage meter, effective as of the last 
business day of the month. 
 
5.3.6 
Contractor shall also submit a separate monthly invoice for the management fees 
due. A separate invoice will be sent to FMD and the Maricopa County Library 
District (Library District). All invoice files must comply with the same requirements 
as outlined above. 
 
5.3.7 
Contractor’s fees for all County sites, except the Library District, shall be sent to: 
 
Facilities Management Department 
FMD-BusinessServices-AccountsPayable@maricopa.gov 
 
IMPORTANT NOTE: FMD requires all invoicing to be received within seven 
working days after the close of the month. 
 
5.3.8 
Contractor’s fees for the Library District shall be sent to:

SERIAL# 250137-RFP 
 
Maricopa County Library District 
KariHofer@mcldaz.org and KimberlyPerez@mcldaz.org  
 
5.3.9 
Problems regarding billing or invoicing shall be directed to the department as listed 
on the purchase order. 
  
5.3.10 Payment shall only be made to the Contractor by Accounts Payable through the 
Maricopa County Vendor Express Payment Program.  This is an Electronic Funds 
Transfer (EFT) process.  After Contract Award the Contractor shall complete the 
Vendor Registration Form located on the County Department of Finance Vendor 
Registration Web Site (https://www.maricopa.gov/5169/Vendor-Information). 
  
5.3.11 Discounts offered in the contract shall be calculated based on the date a properly 
completed invoice is received by the County.  
  
5.3.12 EFT payments to the routing and account numbers designated by the Contractor 
shall include the details on the specific invoices that the payment covers. The 
Contractor is required to discuss remittance delivery capabilities with their 
designated financial institution for access to those details. 
 
5.4 
APPLICABLE TAXES 
 
5.4.1 
It is the responsibility of the Contractor to determine any and all applicable taxes 
and include those taxes in their proposal. The legal liability to remit the tax is on 
the entity conducting business in Arizona. Tax is not a determining factor in 
contract award. 
 
5.4.2 
The County will look at the price or offer submitted and will not deduct, add, or alter 
pricing based on speculation or application of any taxes, nor will the County 
provide Contractor any advice or guidance regarding taxes. If you have questions 
regarding your tax liability, seek advice from a tax professional prior to submitting 
your bid. You may also find information at https://www.azdor.gov/Business.aspx. 
Once your bid is submitted, the offer is valid for the time specified in this solicitation, 
regardless of mistake or omission of tax liability. If the County finds overpayment 
of a project due to tax consideration that was not due, the Contractor will be liable 
to the County for that amount, and by contracting with the County agrees to remit 
any overpayments back to the County for miscalculations on taxes included in a 
bid price. 
 
5.4.3 
Tax Indemnification: Contractor and all subcontractors shall pay all Federal, State, 
and local taxes applicable to their operation and any persons employed by the 
Contractor. Contractor shall, and require all subcontractors to, hold Maricopa 
County harmless from any responsibility for taxes, damages, and interest, if 
applicable, contributions required under Federal and/or State and local laws and 
regulations, and any other costs including: transaction privilege taxes, 
unemployment 
compensation 
insurance, 
Social 
Security, 
and 
workers’ 
compensation. Contractor may be required to establish, to the satisfaction of 
County, that any and all fees and taxes due to municipality or the State of Arizona 
for any license or transaction privilege taxes, use taxes, or similar excise taxes are 
currently paid (except for matters under legal protest). 
 
6.0 
AVAILABILITY OF FUNDS 
 
6.1 
The provisions of this contract relating to payment for services shall become effective when 
funds assigned for the purpose of compensating the Contractor as herein provided are 
actually available to County for disbursement. The County shall be the sole judge and 
authority in determining the availability of funds under this contract. County shall keep the 
Contractor fully informed as to the availability of funds.

SERIAL# 250137-RFP 
 
6.2 
If any action is taken by, any State agency, Federal department, or any other agency or 
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in 
connection with, this contract, County may amend, suspend, decrease, or terminate its 
obligations under, or in connection with, this contract. In the event of termination, County 
shall be liable for payment only for services rendered prior to the effective date of the 
termination, provided that such services are performed in accordance with the provisions 
of this contract. County shall give written notice of the effective date of any suspension, 
amendment, or termination under this section, at least 10 days in advance. 
 
7.0 
STRATEGIC ALLIANCE FOR VOLUME EXPENDITURES (SAVE) 
 
The County is a member of the SAVE cooperative purchasing group. SAVE includes the State of 
Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified school districts. 
Under the SAVE Cooperative Purchasing Agreement, and with the concurrence of the successful 
respondent under this solicitation, a member of SAVE may access a contract resulting from a 
solicitation issued by the County. If contractor does not want to grant such access to a member of 
SAVE, state so in contractor’s bid. In the absence of a statement to the contrary, the County will 
assume that contractor does wish to grant access to any contract that may result from this bid. The 
County assumes no responsibility for any purchases by using entities. 
 
8.0 
INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPAs) 
 
County currently holds ICPAs with numerous governmental entities. These agreements allow those 
entities, with the approval of the Contractor, to purchase their requirements under the terms and 
conditions of the County contract. It is the responsibility of the non-County government entity to 
perform its own due diligence on the acceptability of the contract under its applicable procurement 
rules, processes, and procedures. Certain governmental agencies may not require an ICPA and 
may utilize this contract if it meets their individual requirements. Other governmental agencies may 
enter into a separate Statement of Work with the Contractor to meet their own requirements. The 
County is not a party to any uses of this contract by other governmental entities. 
 
9.0 
DUTIES 
 
The Contractor shall perform all duties stated in Exhibit B – Scope of Work, or as otherwise 
directed in writing by the procurement officer. 
 
10.0 
TERMS AND CONDITIONS 
 
10.1 
INDEMNIFICATION 
 
To the fullest extent permitted by law, and to the extent that claims, damages, losses, or 
expenses are not covered and paid by insurance purchased by the contractor, the 
contractor shall defend, indemnify, and hold harmless the County (as Owner), its agents, 
representatives, officers, directors, officials, and employees from and against all claims, 
damages, losses, and expenses (including, but not limited to attorneys' fees, court costs, 
expert witness fees, and the costs and attorneys' fees for appellate proceedings) arising 
out of, or alleged to have resulted from, the negligent acts, errors, omissions, or mistakes 
of the contractor, a subcontractor, anyone directly or indirectly employed by them, or 
anyone for whose acts they may be liable relating to the performance of this contract. 
 
10.1.1 Contractor's duty to defend, indemnify, and hold harmless the County, its agents, 
representatives, officers, directors, officials, and employees shall arise in 
connection with any claim, damage, loss, or expense that is attributable to bodily 
injury, sickness, disease, death, or injury to, impairment of, or destruction of 
tangible property, including loss of use resulting therefrom, caused by negligent 
acts, errors, omissions, or mistakes in the performance of this contract, but only to 
the extent caused by the negligent acts or omissions of the contractor, a 
subcontractor, anyone directly or indirectly employed by them, or anyone for

SERIAL# 250137-RFP 
 
whose acts they may be liable, regardless of whether or not such claim, damage, 
loss, or expense is caused in part by a party indemnified hereunder. 
 
10.1.2 The amount and type of insurance coverage requirements set forth herein will in 
no way be construed as limiting the scope of the indemnity in this section. 
 
10.1.3 The scope of this indemnification does not extend to the sole negligence of County. 
 
10.2 
INFRINGEMENT DEFENSE AND INDEMNIFICATION 
 
10.2.1 Definitions 
 
For purposes of this section: 
 
10.2.1.1 “Claim” means any cause of action in a third-party action, suit, or 
proceeding against County alleging that Contractor software, or its 
upgrades, modifications, or revisions, as of its delivery date under this 
agreement, infringes a valid U.S. patent, copyright, or trademark. 
 
10.2.1.2 “Participate and Share in the Costs” means Contractor will assist the 
County in the defense of the Claim, to the extent agreed to by the parties, 
except that Contractor shall be solely responsible for any and all costs 
adjudged in a successful Claim against the County. 
 
10.2.1.3 “Third-Party Products” means any products made by a party other than 
Contractor, and may include, without limitation, products ordered by 
County from third parties. However, components of Contractor branded 
products are not Third-Party Products if they are both: 
 
10.2.1.3.1 embedded in Third-Party Products (i.e., not recognizable as 
standalone items); and 
 
10.2.1.3.2 not identified as separate items on Contractor’s price list, 
quotes, order specifications forms, or documentation. 
 
10.2.2 Defense and Indemnity 
 
Contractor shall defend, and Participate and Share in the Cost, in the full defense 
of the County against any Claim, and will indemnify and hold harmless the County, 
as provided for in this section, for any judgments, settlements, and court awarded 
attorney’s fees resulting from a Claim where the claimant is adjudged the 
successful party in the Claim. Contractor’s obligations under this section are 
conditioned on the following: 
 
10.2.2.1 County promptly notifies Contractor of the Claim, in writing, upon being 
made aware of the Claim; 
 
10.2.2.2 County gives Contractor lead authority control of the defense and (if 
applicable) settlement of the Claim, provided that County’s legal counsel 
may participate in such defense and settlement, at County’s expense; 
and 
  
10.2.2.3 County provides all information and assistance reasonably requested by 
Contractor to handle the defense or settlement of the Claim. 
 
10.2.3 Remedial Measures

SERIAL# 250137-RFP 
 
10.2.3.1 If software becomes, or Contractor reasonably believes use of software 
may become, the subject of a Claim, Contractor may, at its own expense 
and option: 
 
10.2.3.1.1 procure for County the right to continue use of the product; 
 
10.2.3.1.2 replace or modify the software; or 
 
10.2.3.1.3 to the extent that neither 10.2.3.1.1 nor 10.2.3.1.2 are 
deemed commercially practicable, refund to County a pro-
rated portion of the applicable fees for software based on a 
linear depreciation monthly over a 10-year useful life, in 
which case County will cease all use of software and return 
it to Contractor. 
 
10.2.4 Exceptions 
 
Contractor will have no defense or indemnity obligation for any Claim based on: 
 
10.2.4.1 modifications by someone other than Contractor; 
 
10.2.4.2 software has been modified by Contractor in accordance with County-
provided specifications or instructions; 
 
10.2.4.3 use or combination by the County of software with Third-Party Products, 
open source, or freeware technology; 
 
10.2.4.4 Third-Party Products, open source, or freeware technology; 
 
10.2.4.5 a product that is used or located by County in a country other than the 
country in which or for which it was supplied by Contractor; 
 
10.2.4.6 possession or use of a product after Contractor has informed County of 
modifications or changes required to avoid such Claim and offered to 
implement those modifications or changes, if such Claim would have 
been avoided by implementation of Contractor's suggestions and to the 
extent County did not provide Contractor with a reasonable opportunity 
to implement Contractor's suggestions; or  
 
10.2.4.7 the amount of revenue or profits earned, or other value obtained by the 
use of products, or the amount of use of the products. 
 
10.2.5 The foregoing states Contractor’s entire liability, and County’s sole and exclusive 
remedy, except as provided by law or equity, with respect to any infringement or 
misappropriation of any intellectual property rights of another party. 
 
10.3 
INSURANCE 
 
10.3.1 Contractor, at Contractor’s own expense, shall purchase and maintain, at a 
minimum, the herein stipulated insurance from a company or companies duly 
licensed by the State of Arizona and possessing an AM Best, Inc. category rating 
of B++. In lieu of State of Arizona licensing, the stipulated insurance may be 
purchased from a company or companies, which are authorized to do business in 
the State of Arizona, provided that said insurance companies meet the approval of 
County. The form of any insurance policies and forms must be acceptable to 
County. 
 
10.3.2 All insurance required herein shall be maintained in full force and effect until all 
work or service required to be performed under the terms of the contract is

SERIAL# 250137-RFP 
 
satisfactorily completed and formally accepted. Failure to do so may, at the sole 
discretion of County, constitute a material breach of this contract. 
 
10.3.3 In the event that the insurance required is written on a claims-made basis, 
Contractor warrants that any retroactive date under the policy shall precede the 
effective date of this contract and either continuous coverage will be maintained, 
or an extended discovery period will be exercised for a period of two years 
beginning at the time work under this contract is completed. 
 
10.3.4 Contractor’s insurance shall be primary insurance as respects County, and any 
insurance or self-insurance maintained by County shall not contribute to it. 
 
10.3.5 Any failure to comply with the claim reporting provisions of the insurance policies 
or any breach of an insurance policy warranty shall not affect the County’s right to 
coverage afforded under the insurance policies. 
 
10.3.6 The insurance policies may provide coverage that contains deductibles or self-
insured retentions. Such deductible and/or self-insured retentions shall not be 
applicable with respect to the coverage provided to County under such policies. 
Contractor shall be solely responsible for the deductible and/or self-insured 
retention and County, at its option, may require Contractor to secure payment of 
such deductibles or self-insured retentions by a surety bond or an irrevocable and 
unconditional letter of credit. 
 
10.3.7 The insurance policies required by this contract, except Workers’ Compensation 
and Errors and Omissions, shall name County, its agents, representatives, officers, 
directors, officials, and employees as additional insureds. 
 
10.3.8 The policies required hereunder, except Workers’ Compensation, Crime, and 
Errors and Omissions, shall contain a waiver of transfer of rights of recovery 
(subrogation) against County, its agents, representatives, officers, directors, 
officials, and employees for any claims arising out of Contractor’s work or service. 
County will be named as Loss Payee under the Crime policy. 
 
10.3.9 If available, the insurance policies required by this contract may be combined with 
Commercial Umbrella Insurance policies to meet the minimum limit requirements. 
If a Commercial Umbrella insurance policy is utilized to meet insurance 
requirements, the Certificate of Insurance shall indicate which lines the 
Commercial Umbrella Insurance covers. 
 
10.3.9.1 Commercial General Liability 
 
Commercial General Liability (CGL) insurance and, if necessary, 
Commercial Umbrella insurance with a limit of not less than $2,000,000 
for each occurrence, $4,000,000 Products/Completed Operations 
Aggregate, and $4,000,000 General Aggregate Limit. The policy shall 
include coverage for premises liability, bodily injury, broad form property 
damage, personal injury, products and completed operations 
andblanket contractual coverage, and shall not contain any provisions 
which would serve to limit third party action over claims. There shall be 
no endorsement or modifications of the CGL limiting the scope of 
coverage for liability arising from explosion, collapse, or underground 
property damage. 
 
10.3.9.2 Automobile Liability 
 
Commercial/Business Automobile Liability insurance with a combined 
single limit for bodily injury and property damage of not less than 
$2,000,000 each occurrence with respect to any of the Contractor’s

SERIAL# 250137-RFP 
 
owned, hired, and non-owned vehicles assigned to or used in 
performance of the Contractor’s work or services or use or maintenance 
of the premises under this contract.  
 
10.3.9.3 Workers’ Compensation 
 
10.3.9.3.1 Workers’ compensation insurance to cover obligations 
imposed by Federal and State statutes having jurisdiction of 
Contractor’s employees engaged in the performance of the 
work or services under this contract; and Employer’s 
Liability insurance of not less than $1,000,000 for each 
accident, $1,000,000 disease for each employee, and 
$1,000,000 disease policy limit.  
 
10.3.9.3.2 Contractor, its subcontractors, and sub-subcontractors 
waive all rights against this contract and its agents, officers, 
directors, and employees for recovery of damages to the 
extent these damages are covered by the workers’ 
compensation and Employer’s Liability or Commercial 
Umbrella Liability insurance obtained by Contractor, its 
subcontractors, and its sub-subcontractors pursuant to this 
contract. 
 
10.3.9.4 Errors and Omissions/Professional Liability Insurance 
 
Contractor shall maintain Professional Liability insurance which will 
provide coverage for any and all acts arising out of the work or services 
performed by the contractor under the terms of this contract, with a limit 
of not less than $2,000,000 for each claim, and $4,000,000 aggregate 
claims. 
 
10.3.9.5 Crime 
 
Contractor shall maintain Commercial Crime Liability Insurance with a 
limit of not less than $1,000,000 for eachloss. The policy shall include, 
but not be limited to, coverage for employee dishonesty, fraud, theft, 
embezzlement, including, funds transfer loss, third-party fidelity, theft, 
no requirement for arrest and conviction, and loss outside the premises 
of the named insured 
 
10.3.9.6 Cyber, Network Security, and Privacy Liability 
 
Cyber, Network Security and Privacy Liability Insurance with a limit of 
not less than $5,000,000 per claim. The policy shall include, but not be 
limited to; coverage for all directors, officers, agents and employees of 
the Contractor, losses with respect to network risks (such as data 
breaches, unauthorized access or use, and ID theft of data), invasion of 
privacy (regardless of the type of media involved in the loss of private 
information), crisis management, identity theft response costs, breach 
notification costs, credit remediation, and credit monitoring, defense, 
and claims expenses, regulatory defense costs plus fines and penalties, 
cyber extortion, electronic data restoration expenses (data asset 
protection), network business interruption, computer fraud coverage. 
 
10.3.10 Certificates of Insurance 
 
10.3.10.1 Prior to contract award, Contractor shall furnish the County with valid 
and complete Certificates of Insurance, or formal endorsements as 
required by the contract in the form provided by the County, issued by

SERIAL# 250137-RFP 
 
Contractor’s insurer(s), as evidence that policies providing the required 
coverage, conditions and limits required by this contract are in full force 
and effect. Such certificates shall identify this contract number and title. 
 
10.3.10.2 In the event any insurance policy(ies) required by this contract is (are) 
written on a claims-made basis, coverage shall extend for two years past 
completion and acceptance of Contractor’s work or services and as 
evidenced by annual certificates of insurance. 
 
10.3.10.3 If a policy does expire during the life of the Contract, a renewal certificate 
must be sent to County 15 calendar days prior to the expiration date. 
 
10.3.10.4 Certificates of Insurance shall identify Maricopa County as the certificate 
holder as follows: 
 
Maricopa County 
c/o Risk Management 
301 W Jefferson St, Suite 910 
Phoenix, AZ 85003 
 
10.3.11 Cancellation and Expiration Notice 
 
Applicable to all insurance policies required within the insurance requirements of 
this contract, Contractor’s insurance shall not be permitted to expire, be 
suspended, be canceled, or be materially changed for any reason without 30 days 
prior written notice to Maricopa County. Contractor must provide to Maricopa 
County, within two business days of receipt, if they receive notice of a policy that 
has been or will be suspended, canceled, materially changed for any reason, has 
expired, or will be expiring. Such notice shall be sent directly to Maricopa County 
Office of Procurement Services and shall be mailed, or hand delivered to 301 W. 
Jefferson, Suite 700, Phoenix, AZ 85003, or emailed to the procurement officer 
noted in the solicitation. 
 
10.4 
FORCE MAJEURE 
 
10.4.1 Neither party shall be liable for failure of performance, nor incur any liability to the 
other party on account of any loss or damage resulting from any delay or failure to 
perform all or any part of this contract, if such delay or failure is caused by events, 
occurrences, or causes beyond the reasonable control and without negligence of 
the parties. Such events, occurrences, or causes include, but are not limited to, 
acts of God/nature (including fire, flood, earthquake, storm, hurricane, or other 
natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is 
declared or not), civil war, riots, rebellion, revolution, insurrection, military or 
usurped power or confiscation, terrorist activities, nationalization, government 
sanction, lockout, blockage, embargo, labor dispute, strike, and interruption or 
failure of electricity or telecommunication service, and pandemic. 
 
10.4.2 Each party, as applicable, shall give the other party notice of its inability to perform 
and particulars in reasonable detail of the cause of the inability. Each party must 
use best efforts to remedy the situation and remove, as soon as practicable, the 
cause of its inability to perform or comply. 
 
10.4.3 The party asserting Force Majeure as a cause for non-performance shall have the 
burden of proving that reasonable steps were taken to minimize delay or damages 
caused by foreseeable events, that all non-excused obligations were substantially 
fulfilled, and that the other party was timely notified of the likelihood or actual 
occurrence which would justify such an assertion, so that other prudent 
precautions could be contemplated.

SERIAL# 250137-RFP 
 
10.5 
ORDERING AUTHORITY 
 
Any request for purchase shall be accompanied by a valid purchase order issued by a 
County department or directed by a Certified Agency Procurement Aid (CAPA) with a 
purchase card for payment. 
 
10.6 
NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION 
 
This contract does not guarantee any minimum or maximum purchases will be made. 
Orders will only be placed under this contract when the County identifies a need and proper 
authorization and documentation have been approved. 
 
10.7 
PURCHASE ORDERS 
 
10.7.1 County reserves the right to cancel purchase orders within a reasonable period of 
time after issuance. Should a purchase order be canceled, the County agrees to 
reimburse the Contractor for actual and documentable costs incurred by the 
Contractor in response to the purchase order. The County will not reimburse the 
Contractor for any costs incurred after receipt of County notice of cancellation, or 
for lost profits, or for shipment of product prior to issuance of purchase order. 
 
10.7.2 Contractor agrees to accept verbal notification of cancellation of purchase orders 
from the County procurement officer with written notification to follow. Contractor 
specifically acknowledges to be bound by this cancellation policy. 
 
10.8 
BACKGROUND CHECK 
 
Respondents may be required to pass multiple background checks (e.g. Sheriff’s Office, 
County Attorney's Office, Courts, as well as Maricopa County general government) to 
determine if the respondent is acceptable to do business with the County. This applies to, 
but is not limited to, the company, subcontractors, and employees, and the failure to pass 
these checks shall deem the respondent non-responsible. 
 
10.9 
SUSPENSION OF WORK 
 
The procurement officer may order the Contractor, in writing, to suspend, delay, or interrupt 
all or any part of the work of this contract for the period of time that the procurement officer 
determines appropriate for the convenience of the County. No adjustment shall be made 
under this clause for any suspension, delay, or interruption to the extent that performance 
would have been so suspended, delayed, or interrupted by any other cause, including the 
fault or negligence of the Contractor. No request for adjustment under this clause shall be 
granted unless the claim, in an amount stated, is asserted in writing as soon as practicable 
after the termination of the suspension, delay, or interruption, but not later than the date of 
final payment under the contract. 
 
10.10 
STOP WORK ORDER 
 
10.10.1 The procurement officer may, at any time, by written order to the Contractor, 
require the Contractor to stop all, or any part, of the work called for by this contract 
for a period of 90 calendar days after the order is delivered to the Contractor, and 
for any further period to which the parties may agree. The order shall be specifically 
identified as a stop work order issued under this clause. Upon receipt of the order, 
the Contractor shall immediately comply with its terms and take all reasonable 
steps to minimize the incurrence of costs allocable to the work covered by the order 
during the period of work stoppage. Within a period of 90 calendar days after a 
stop work order is delivered to the Contractor, or within any extension of that period 
to which the parties shall have agreed, the procurement officer shall either: 
 
10.10.1.1 
cancel the stop work order; or

SERIAL# 250137-RFP 
 
 
10.10.1.2 
terminate the work covered by the order as provided in the 
Termination for Default or the Termination for Convenience clause of 
this contract. 
 
10.10.1.3 
The procurement officer may make an equitable adjustment in the 
delivery schedule and/or contract price, and the contract shall be 
modified, in writing, accordingly, if the Contractor demonstrates that 
the stop work order resulted in an increase in costs to the Contractor. 
 
10.11 
TERMINATION FOR CONVENIENCE 
 
Maricopa County may terminate the resultant contract for convenience by providing 60 
calendar days advance notice to the Contractor. 
 
10.12 
TERMINATION FOR DEFAULT 
 
10.12.1 The County may, by written Notice of Default to the Contractor, terminate this 
contract in whole or in part if the Contractor fails to: 
 
10.12.1.1 
deliver the supplies or to perform the services within the time specified 
in this contract or any extension;  
 
10.12.1.2 
make progress, so as to endanger performance of this contract; or 
 
10.12.1.3 
perform any of the other provisions of this contract. 
 
10.12.2 The County’s right to terminate this contract under these subparagraphs may be 
exercised if the Contractor does not cure such failure within 10 business days (or 
more if authorized in writing by the County) after receipt of a Notice to Cure from 
the procurement officer specifying the failure. 
 
10.13 
PERFORMANCE 
 
It shall be the Contractor’s responsibility to meet the proposed performance requirements. 
Maricopa County reserves the right to obtain services on the open market in the event the 
Contractor fails to perform, and any price differential will be charged against the Contractor. 
 
10.14 
CONTRACTOR EMPLOYEE MANAGEMENT 
 
10.14.1 Contractor shall endeavor to maintain the personnel proposed in their proposal 
throughout the performance of this contract. 
 
10.14.2 If Contractor personnel’s employment status changes, Contractor shall provide 
County a list of proposed replacements with equivalent or greater experience. 
 
10.14.3 Under no circumstances shall the implementation schedule to be impacted by a 
personnel change on the part of the Contractor. 
 
10.14.4 Contractor shall not reassign any key personnel identified in their proposal without 
the express consent of the County. 
 
10.14.5 County reserves the right to immediately remove from its premises any Contractor 
personnel it determines to be a risk to County operations. 
 
10.14.6 County reserves the right to request the replacement of any Contractor personnel 
at any time, for any reason. 
 
10.15 
TRAINING

SERIAL# 250137-RFP 
 
 
Contractor shall provide training services to completely train County personnel in the 
mailing process. Training can be held virtually or in-person. All in-person training shall take 
place on-site in Maricopa County, unless otherwise negotiated with County. 
 
10.16 
WARRANTY OF SERVICES 
 
10.16.1 The Contractor warrants that all services provided hereunder will conform to the 
requirements of the contract, including all descriptions, specifications, and 
attachments made a part of this contract. County’s acceptance of services or 
goods provided by the Contractor shall not relieve the Contractor from its 
obligations under this warranty. 
 
10.16.2 In addition to its other remedies, County may, at the Contractor's expense, require 
prompt correction of any services failing to meet the Contractor's warranty herein. 
Services corrected by the Contractor shall be subject to all the provisions of this 
contract in the manner and to the same extent as services originally furnished 
hereunder. 
 
10.17 
INSPECTION OF SERVICES 
 
10.17.1 The Contractor shall provide and maintain an inspection system acceptable to 
County covering the services under this contract. Complete records of all 
inspection work performed by the Contractor shall be maintained and made 
available to County during contract performance and for as long afterwards as the 
contract requires. 
 
10.17.2 County has the right to inspect and test all services called for by the contract, to 
the extent practicable at all times and places during the term of the contract. 
County shall perform inspections and tests in a manner that will not unduly delay 
the work. 
 
10.17.3 If any of the services do not conform to contract requirements, County may require 
the Contractor to perform the services again in conformity with contract 
requirements, at no cost to the County. When the defects in services cannot be 
corrected by re-performance, County may: 
 
10.17.3.1 
require the Contractor to take necessary action to ensure that future 
performance conforms to contract requirements; and 
 
10.17.3.2 
reduce the contract price to reflect the reduced value of the services 
performed. 
 
10.17.4 If the Contractor fails to promptly perform the services again or to take the 
necessary action to ensure future performance in conformity with contract 
requirements, County may: 
 
10.17.4.1 
by contract or otherwise, perform the services and charge to the 
Contractor, through direct billing or through payment reduction, any 
cost incurred by County that is directly related to the performance of 
such service; or 
 
10.17.4.2 
terminate the contract for default. 
 
10.18 
USAGE REPORT 
 
The Contractor shall furnish the County a usage report, upon request, delineating the 
acquisition activity governed by the contract. The format of the report shall be approved by

SERIAL# 250137-RFP 
 
the County and shall disclose the quantity and dollar value of each contract item by 
individual unit of measure. 
 
10.19 
STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST 
 
Notice is given that, pursuant to A.R.S. § 38-511, the County may cancel any contract 
without penalty or further obligation within three years after execution of the contract, if any 
person significantly involved in initiating, negotiating, securing, drafting, or creating the 
contract on behalf of the County is at any time, while the contract or any extension of the 
contract is in effect, an employee or agent of any other party to the contract in any capacity 
or consultant to any other party of the contract with respect to the subject matter of the 
contract. Additionally, pursuant to A.R.S. § 38-511, the County may recoup any fee or 
commission paid or due to any person significantly involved in initiating, negotiating, 
securing, drafting, or creating the contract on behalf of the County from any other party to 
the contract arising as the result of the contract. 
 
10.20 
OFFSET FOR DAMAGES 
 
In addition to all other remedies at Law or Equity, the County may offset from any money 
due to the Contractor any amounts Contractor owes to the County for damages resulting 
from breach or deficiencies in performance of the contract. 
 
10.21 
SUBCONTRACTING 
 
10.21.1 The Contractor may not assign to another Contractor or subcontract to another 
party for performance of the terms and conditions hereof without the written 
consent of the County. All correspondence authorizing subcontracting must 
reference the bid serial number and identify the job or project. 
 
10.21.2 The subcontractor’s rate for the job shall not exceed that of the prime Contractor’s 
rate, as bid in the pricing section, unless the prime Contractor is willing to absorb 
any higher rates. The subcontractor’s invoice shall be invoiced directly to the prime 
Contractor, who in turn shall pass-through the costs to the County, without mark-
up. A copy of the subcontractor’s invoice must accompany the prime Contractor’s 
invoice. 
 
10.22 
AMENDMENTS 
 
All amendments to this contract shall be in writing and approved/signed by both parties. 
Maricopa County Office of Procurement Services shall be responsible for approving all 
amendments for Maricopa County. 
 
10.23 
ADDITIONS/DELETIONS OF REQUIREMENTS 
 
The County reserves the right to add and/or delete materials and services to a contract. If 
a service requirement is deleted, payment to the Contractor will be reduced proportionately, 
to the amount of service reduced in accordance with the bid price. If additional materials 
or services are required from a contract, prices for such additions will be negotiated 
between the Contractor and the County. 
 
10.24 
RIGHTS IN DATA 
 
10.24.1 The County shall have the use of data and reports resulting from a contract without 
additional cost or other restriction except as may be established by law or 
applicable regulation. Each party shall supply to the other party, upon request, any 
available information that is relevant to a contract and to the performance 
thereunder.

SERIAL# 250137-RFP 
 
10.24.2 Data, records, reports, and all other information generated for the County by a third 
party as the result of a contract are the property of the County and shall be provided 
in a format designated by the County or shall be and remain accessible to the 
County into perpetuity. 
 
10.25 
ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR 
OTHER REVIEW 
 
10.25.1 In accordance with Section MC1-372 of the Maricopa County Procurement Code, 
the Contractor agrees to retain (physical or digital copies of) all books, records, 
accounts, statements, reports, files, and other records and back-up documentation 
relevant to this contract for six years after final payment or until after the resolution 
of any audit questions, which could be more than six years, whichever is longest. 
The County, Federal or State auditors and any other persons duly authorized by 
the department shall have full access to and the right to examine, copy, and make 
use of, any and all said materials. 
 
10.25.2 If the Contractor’s books, records, accounts, statements, reports, files, and other 
records and back-up documentation relevant to this contract are not sufficient to 
support and document that requested services were provided, the Contractor shall 
reimburse Maricopa County for the services not so adequately supported and 
documented. 
 
10.26 
AUDIT DISALLOWANCES 
 
If at any time it is determined by the County that a cost for which payment has been made 
is a disallowed cost, the County shall notify the Contractor in writing of the disallowance. 
The course of action to address the disallowance shall be at sole discretion of the County, 
and may include either an adjustment to future invoices, request for credit, request for a 
check, or a deduction from current invoices submitted by the Contractor equal to the 
amount of the disallowance, or to require reimbursement forthwith of the disallowed amount 
by the Contractor by issuing a check payable to Maricopa County. 
 
10.27 
STRICT COMPLIANCE 
 
Acceptance by County of a performance that is not in strict compliance with the terms of 
the contract shall not be deemed to be a waiver of strict compliance with respect to all other 
terms of the contract. 
10.28 
VALIDITY 
 
The invalidity, in whole or in part, of any provision of this contract shall not void or affect 
the validity of any other provision of the contract. 
 
10.29 
SEVERABILITY 
 
The removal, in whole or in part, of any provision of this contract shall not void or affect the 
validity of any other provision of this contract. 
 
10.30 
RELATIONSHIPS 
 
10.30.1 In the performance of the services described herein, the Contractor shall act solely 
as an independent Contractor, and nothing herein or implied herein shall at any 
time be construed as to create the relationship of employer and employee, co-
employee, partnership, principal and agent, or joint venture between the County 
and the Contractor. 
 
10.30.2 The County reserves the right of final approval on proposed staff. Also, upon 
request by the County, the Contractor will be required to remove any employees 
working on County projects and substitute personnel based on the discretion of

SERIAL# 250137-RFP 
 
the County within two business days, unless a different time period was previously 
approved by the County. 
 
10.31 
NON-DISCRIMINATION 
 
Contractor agrees to comply with all provisions and requirements of Arizona Executive 
Order 2009-09, including flow down of all provisions and requirements to any 
subcontractors. Executive Order 2009-09 supersedes Executive Order 99-4 and amends 
Executive Order 75-5 and is hereby incorporated into this contract as if set forth in full 
herein. During the performance of this contract, contractor shall not discriminate against 
any employee, client, or any other individual in any way because of that person’s age, race, 
creed, color, religion, sex, disability, or national origin. (Arizona Executive Order 2009-09 
can be viewed at https://apps.azsos.gov/public_services/register/2009/46/governor.pdf) 
 
10.32 
WRITTEN CERTIFICATION PURSUANT to A.R.S. § 35-393.01 
 
If vendor engages in for-profit activity and has 10 or more employees, and if this agreement 
has a value of $100,000 or more, vendor certifies it is not currently engaged in, and agrees 
for the duration of this agreement to not engage in, a boycott of goods or services from 
Israel. This certification does not apply to a boycott prohibited by 50 U.S.C. § 4842 or a 
regulation issued pursuant to 50 U.S.C. § 4842. 
 
10.33 
CERTIFICATION REGARDING DEBARMENT AND SUSPENSION 
 
10.33.1 The undersigned (authorized official signing on behalf of the Contractor) certifies 
to the best of his or her knowledge and belief that the Contractor, its current 
officers, and directors: 
 
10.33.1.1 are not presently debarred, suspended, proposed for debarment, 
declared ineligible, or voluntarily excluded from being awarded any 
contract or grant by any United States department or agency or any 
state, or local jurisdiction; 
 
10.33.1.2 have not within a three-year period preceding this contract: 
 
10.33.1.2.1 been convicted of fraud or any criminal offense in 
connection with obtaining, attempting to obtain, or as the 
result of performing a government entity (Federal, State or 
local) transaction or contract; or 
 
10.33.1.2.2 been convicted of violation of any Federal or State antitrust 
statutes or conviction for embezzlement, theft, forgery, 
bribery, falsification or destruction of records, making false 
statements, or receiving stolen property regarding a 
government entity transaction or contract; 
 
10.33.1.3 are not presently indicted or criminally charged by a government entity 
(Federal, State or local) with commission of any criminal offenses in 
connection with obtaining, attempting to obtain, or as the result of 
performing a government entity public (Federal, State or local) 
transaction or contract; 
 
10.33.1.4 are not presently facing any civil charges from any governmental entity 
regarding obtaining, attempting to obtain, or from performing any 
governmental entity contract or other transaction; and  
 
10.33.1.5 have not within a three-year period preceding this contract had any 
public transaction (Federal, State or local) terminated for cause or 
default.

SERIAL# 250137-RFP 
 
 
10.33.2 If any of the above circumstances described in the paragraph are applicable to the 
entity submitting a bid for this requirement, include with your bid an explanation of 
the matter including any final resolution. 
 
10.33.3 The Contractor shall include, without modification, this clause in all lower tier 
covered transactions (i.e. transactions with subcontractors or sub-subcontractors) 
and in all solicitations for lower tier covered transactions related to this contract. If 
this clause is applicable to a subcontractor or sub-subcontractor, the Contractor 
shall include the information required by this clause with their bid. 
 
10.34 
VERIFICATION REGARDING COMPLIANCE WITH A.R.S. § 41-4401 AND FEDERAL 
IMMIGRATION LAWS AND REGULATIONS 
 
10.34.1 By entering into the contract, the Contractor warrants compliance with the 
Immigration and Nationality Act (INA using E-Verify) and all other Federal 
immigration laws and regulations related to the immigration status of its employees 
and A.R.S. § 23-214(A). The Contractor shall obtain statements from its 
subcontractors certifying compliance and shall furnish the statements to the 
procurement officer upon request. These warranties shall remain in effect through 
the term of the contract. The Contractor and its subcontractors shall also maintain 
Employment Eligibility Verification forms (I-9) as required by the Immigration Reform 
and Control Act of 1986, as amended from time to time, for all employees performing 
work under the contract and verify employee compliance using the E-Verify system 
and shall keep a record of the verification for the duration of the employee’s 
employment or at least three years, whichever is longer. I-9 forms are available for 
download at www.uscis.gov. 
 
10.34.2 The County retains the legal right to inspect documents of Contractor and 
subcontractor employees performing work under this contract to verify compliance 
with paragraph 10.34.1 of this section. Contractor and subcontractor shall be given 
reasonable notice of the County’s intent to inspect and shall make the documents 
available at the time and date specified. Should the County suspect or find that the 
Contractor or any of its subcontractors are not in compliance, the County will 
consider this a material breach of the contract and may pursue any and all remedies 
allowed by law, including, but not limited to: suspension of work, termination of the 
contract for default, and suspension and/or debarment of the Contractor. All costs 
necessary to verify compliance are the responsibility of the Contractor. 
 
10.35 
CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO 
INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS 
 
10.35.1 The parties agree that this contract and employees working on this contract will be 
subject to the Contractor employee whistleblower protections established by Title 
41 U.S.C. § 4712 and Section 3.908 of the Federal Acquisition Regulation. 
 
10.35.2 Contractor shall inform its employees in writing, in the predominant language of 
the workforce, of employee whistleblower rights and protections under 41 U.S.C. 
§ 4712, as described in Section 3.908 of the Federal Acquisition Regulation. 
Documentation of such employee notification must be kept on file by Contractor 
and copies provided to County upon request. 
 
10.35.3 Contractor shall insert the substance of this clause, including this paragraph, in all 
subcontracts over the simplified acquisition threshold ($250,000 as of fiscal year 
2018). 
 
10.36 
CONTRACTOR LICENSE REQUIREMENT

SERIAL# 250137-RFP 
 
10.36.1 The Contractor shall procure all permits, insurance, and licenses, and pay the 
charges and fees necessary and incidental to the lawful conduct of his/her 
business, and as necessary complete any requirements, by any and all 
governmental or non-governmental entities as mandated to maintain compliance 
with and remain in good standing. The Contractor shall keep fully informed of 
existing and future trade or industry requirements, and Federal, State, and local 
laws, ordinances, and regulations which in any manner affect the fulfillment of a 
contract and shall comply with the same. Contractor shall immediately notify both 
the Office of Procurement Services and the department of any and all changes 
concerning permits, insurance, or licenses. 
 
10.36.2 Contractor furnishing finished products, materials, or articles of merchandise that 
will require installation or attachment as part of the contract shall possess any 
licenses required. Contractor is not relieved of its obligation to obtain and possess 
the required licenses by subcontracting of the labor portion of the contract. 
Contractors are advised to contact the Arizona Registrar of Contractors, Chief of 
Licensing, to ascertain licensing requirements for a particular contract. Contractor 
shall identify which license(s), if any, the Registrar of Contractors requires for 
performance of the contract. 
 
10.37 
INFLUENCE 
 
10.37.1 As prescribed in MC1-1203 of the Maricopa County Procurement Code, any effort 
to influence an employee or agent to breach the Maricopa County Ethical Code of 
Conduct or any ethical conduct, may be grounds for disbarment or suspension 
under MC1-902. 
 
10.37.2 An attempt to influence includes, but is not limited to: 
 
10.37.2.1 
A person offering or providing a gratuity, gift, tip, present, donation, 
money, entertainment or educational passes or tickets, or any type of 
valuable contribution or subsidy that is offered or given with the intent 
to influence a decision, obtain a contract, garner favorable treatment, 
or gain favorable consideration of any kind. 
 
10.37.3 If a person attempts to influence any employee or agent of Maricopa County, the 
chief procurement officer, or his designee, reserves the right to seek any remedy 
provided by the Maricopa County Procurement Code, any remedy in equity or in 
the law, or any remedy provided by this contract.  
 
10.38 
CONFIDENTIAL INFORMATION 
 
10.38.1 Any information obtained in the course of performing this contract may include 
information that is proprietary or confidential to the County. This provision 
establishes the Contractor’s obligation regarding such information. 
 
10.38.2 The Contractor shall establish and maintain procedures and controls that are 
adequate to assure that no information contained in its records and/or obtained 
from the County or from others in carrying out its functions (services) under the 
contract shall be used by or disclosed by it, its agents, officers, or employees, 
except as required to efficiently perform duties under the contract. The Contractor’s 
procedures and controls, at a minimum, must be the same procedures and controls 
it uses to protect its own proprietary or confidential information. If, at any time 
during the duration of the contract, the County determines that the procedures and 
controls in place are not adequate, the Contractor shall institute any new and/or 
additional measures requested by the County within 15 business days of the 
written request to do so.

SERIAL# 250137-RFP 
 
10.38.3 Any requests to the Contractor for County proprietary or confidential information 
shall be referred to the County for review and approval, prior to any dissemination. 
 
10.39 
PUBLIC RECORDS 
 
Under Arizona law, all offers submitted and opened are public records and must be 
retained by the County at the Maricopa County Office of Procurement Services. Offers shall 
be open to public inspection and copying after contract award and execution, except for 
such offers or sections thereof determined to contain proprietary or confidential information 
by the Office of Procurement Services. If an offeror believes that information in its offer or 
any resulting contract should not be released in response to a public record request, under 
Arizona law, the offeror shall indicate the specific information deemed confidential or 
proprietary and submit a statement with its offer detailing the reasons that the information 
should not be disclosed. Such reasons shall include the specific harm or prejudice which 
may arise from disclosure. The records manager of the Office of Procurement Services 
shall determine whether the identified information is confidential pursuant to the Maricopa 
County Procurement Code. 
 
10.40 
INTEGRATION 
 
This contract represents the entire and integrated agreement between the parties and 
supersedes 
all 
prior 
negotiations, 
proposals, 
communications, 
understandings, 
representations, or agreements, whether oral or written, expressed, or implied. 
 
10.41 
UNIFORM ADMINISTRATIVE REQUIREMENTS 
 
By entering into this contract, the Contractor agrees to comply with all applicable provisions 
of 
Title 
2, 
Subtitle 
A, 
Chapter 
II, 
Part 
200—UNIFORM 
ADMINISTRATIVE 
REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL 
AWARDS contained in Title 2 C.F.R. § 200 et seq. 
 
10.42 
GOVERNING LAW 
 
This contract shall be governed by the laws of the State of Arizona. Venue for any actions 
or lawsuits involving this contract will be in Maricopa County Superior Court, Phoenix, 
Arizona. 
 
10.43 
FORCED LABOR 
 
10.43.1 By submitting a bid for this solicitation and/or entering into a contract as a result of 
this solicitation, contractor agrees to comply with all applicable portions of Arizona 
Revised Statutes Section 35-394. Contracting; procurement; prohibition; written 
certification; remedy; termination; exception; definitions. 
 
10.43.2 Contractor certifies that it does not currently, and agrees for the duration of the 
contract, that it will not use:  
 
10.43.2.1 The forced labor of ethnic Uyghurs in the People’s Republic of China. 
 
10.43.2.2 Any goods or services produced by the forced labor of ethnic Uyghurs 
in the People’s Republic of China.  
 
10.43.2.3 Any contractors, subcontractors or suppliers that use the forced labor or 
any good or services produced by the forced labor of ethnic Uyghurs in 
the People’s Republic of China. 
 
10.43.3 If contractor becomes aware during the term of the agreement that contractor is 
not in compliance with this paragraph, the contractor shall notify the County within 
five business days after becoming aware of the noncompliance. If the contractor

SERIAL# 250137-RFP 
 
fails to provide a written certification to the County that the contractor has remedied 
the noncompliance within 180 days after notifying the County of its noncompliance, 
then the agreement terminates, except that if the agreement termination date 
occurs before the end the 180 day period, the agreement terminates on the 
agreement termination date. 
 
10.44 
PRICES 
 
Contractor warrants that prices extended to County under this contract are no higher than 
those paid by any other customer for these or similar services. 
 
10.45 
ORDER OF PRECEDENCE 
 
In the event of a conflict in the provisions of this contract and the Exhibits, if applicable, the 
terms of this contract shall prevail. 
 
10.46 
UNIQUE ENTITY IDENTIFIER (UEI) AND SYSTEM FOR AWARD MANAGEMENT 
REGISTRATION 
 
All 
contractors 
that 
receive 
funding 
must 
have 
a 
UEI 
number 
through 
https://sam.gov/content/entity-registration. Contractor must also remain maintain current 
information and active registration with the System for Award Management (www.sam.gov) 
throughout the term of the contract. 
 
10.47 
RELIGIOUS ACTIVITIES 
 
The contractor agrees that costs, planned or claimed, including costs incurred, shall not 
include any expense for any religious activity. 
 
10.48 
POLITICAL ACTIVITY PROHIBITED 
 
None of the funds, materials, property, or services contributed by the County or the 
contractor under the agreement shall be used in the performance of this agreement for any 
partisan political activity, or to further the election or defeat of any candidate for public 
office. 
 
10.49 
EQUAL EMPLOYMENT OPPORTUNITY 
 
10.49.1 The contractor shall not discriminate against any employee or applicant for 
employment because of race, age, disability, color, religion, sex, or national origin. 
The contractor shall take affirmative action to ensure applicants are employed and 
that employees are treated during employment without regard to their race, age, 
disability, color, religion, sex, or national origin. Such action shall include but is not 
limited to the following: employment, upgrading, demotion or transfer, recruitment, 
or recruitment advertising, lay-off or termination, rates of pay or other forms of 
compensation, and selection for training, including apprenticeship. 
 
10.49.2 Contractor shall comply with the following provisions: 
 
10.49.2.1 Title VI and VII of the Civil Rights Act of 1964, as amended (42 U.S.C. 
§§ 2000a, et seq.); 
 
10.49.2.2 The Rehabilitation Act of 1973, as amended (29 U.S.C. §§ 701, et seq.); 
 
10.49.2.3 The Age Discrimination in Employment Act of 1967, as amended 
(29U.S.C. §§ 621, et seq.); 
 
10.49.2.4 The Americans With Disabilities Act of 1990 (42 U.S.C. §§ 12101, et 
seq.); and Arizona Executive Order 2009-09, as amended, et seq. which

SERIAL# 250137-RFP 
 
mandates that all persons shall have equal access to employment 
opportunities. 
 
10.49.2.5 Contractor understands that the United States has the right to seek 
judicial enforcement of this assurance. 
 
10.50 
CERTIFICATION REGARDING LOBBYING 
 
10.50.1 Contractor certifies, to the best of their knowledge and belief, that: 
 
10.50.1.1 No federal appropriated funds have been paid or will be paid, by or on 
behalf of the contractor, to any person for influencing or attempting to 
influence an officer or employee of any agency. This applies to a 
Member of Congress, an officer or employee of Congress, or an 
employee of a Member of Congress in connection with the awarding of 
any federal contract, the making of any federal grant. Including the 
making of any federal, loan the entering into of any cooperative 
agreement, and the extension, continuation, renewal, amendment, or 
modification of any federal contract, grant, loan, or cooperative 
agreement. 
 
10.50.2 If any funds other than federal appropriated funds, have been paid or will be paid 
to any person for influencing or attempting to influence an officer or employee of 
any agency, member of Congress, an officer or employee of Congress, or an 
employee of a member of Congress in connection with this federal contract, grant, 
loan, or cooperative agreement, the undersigned shall complete and submit 
Standard Form-LLL, “Disclosure Form to Report Lobbying,” in accordance with its 
instructions. 
 
10.50.3 Contractor shall include Lobbying Certification language in the award documents 
for all subcontractors (including sub-grants, and contract under grants, loans, and 
cooperative agreements) and that all sub-recipients shall certify and disclose 
accordingly. 
 
10.50.3.1 The Lobbying Certification is a material representation of fact upon 
which reliance was placed when this transaction is made or entered 
into. Submission of this certification is prerequisite for making or 
entering into this transaction imposed by section 1352, Title 31, U.S. 
Code. Any successful proposer(s) who fail to file the required 
certification shall be subject to a civil penalty of not less than 
$10,000.00 and not more than $100,000.00 for each such failure. 
 
10.51 
CLEAN AIR ACT & CLEAN WATER ACT 
 
Contractor must comply with all applicable standards, orders, or requirements issued under 
section 306 of the Clean Air Act (42 U.S.C. 7606), section 508 of the Clean Water Act (33 
U.S.C. 1368) Executive Order 11738, and Environmental Protection Agency regulations. 
 
10.52 
ENERGY POLICY AND CONSERVATION ACT 
 
Contractor must adhere to the standards and policies relating to energy efficiency, which 
are contained in the State energy conservation plan issued in compliance with the Energy 
Policy and Conservation Act (Pub. L. 94-163, 89 Stat.871). 
 
10.53 
CONTRACT DISPUTES  
 
All Contract disputes will be handled in accordance with the Maricopa County Procurement 
Code, MCI-906

SERIAL# 250137-RFP 
 
10.54 
INCORPORATION OF DOCUMENTS 
 
10.54.1 The following are to be attached to and made part of this Contract: 
 
10.54.1.1 Exhibit A – Vendor Information and Pricing 
 
10.54.1.2 Exhibit B – Scope of Work 
 
10.54.1.3 Exhibit C – Delivery Route Stops 
 
10.55 
NOTICES 
 
All notices given pursuant to the terms of this contract shall be addressed to: 
 
For County: 
 
Maricopa County 
Office of Procurement Services 
301 W. Jefferson St. Suite 700 
Phoenix, Arizona 85003-1647 
 
 
For Contractor: 
 
XBP Enterprise Solutions Inc, a subsidiary of XBP Global Holdings Inc 
6641 N Belt Line Rd, Ste 100 
 Irving, TX 75063-6001 
 
10.56 
INQUIRIES 
 
10.56.1 Administrative telephone/email inquiries shall be addressed to: 
 
ABBY WEEDA, PROCUREMENT OFFICER 
TELEPHONE: (602) 506-8711  
Abigail.Weeda@maricopa.gov 
 
10.56.2 Inquiries may be submitted by telephone but must be followed up in writing. No 
oral communication is binding on Maricopa County.

SERIAL# 250137-RFP
IN WITNESS WHEREOF, this contract is executed on the date set forth above.
CONTRACTOR
AUTHORIZED SIGNATURE
PRINTED NAME AND TITLE
ADDRESS
DATE
MARICOPA COUNTY
CHAIR, BOARD OF SUPERVISORS
DATE
ATTESTED:
CLERK OF THE BOARD
DATE
APPROVED AS TO FORM:
DEPUTY COUNTY ATTORNEY
DATE
*DU\0F'RQDOG3UHVLGHQW
1%HOW/LQH5G6WH,UYLQ7;







SERIAL# 250137-RFP 
EXHIBIT A – VENDOR INFORMATION AND PRICING 
COMPANY NAME: 
XBP Enterprise Solutions Inc. (XBP), a subsidiary of 
XBP Global Holdings, Inc. 
DOING BUSINESS AS (dba): 
XBP Enterprise Solutions Inc. 
MAILING ADDRESS: 
 6641 N Belt Line Rd, Suite 100 Irving, TX 75063-6001 
REMIT TO ADDRESS: 
PO Box 739829  Dallas, TX 75373 
TELEPHONE NUMBER: 
844-935-2832
WWW ADDRESS: 
www.xbpglobal.com 
CONTACT NAME: 
Charles Girk 
CONTACT TELEPHONE NUMBER: 
480-824-6223
CONTACT EMAIL ADDRESS: 
charles.girk@xbpamericas.com 
ON-SITE SERVICE MANAGER: 
Deborah Lacosse 
TELEPHONE NUMBER: 
602-372-7744
EMAIL ADDRESS: 
Deborah.lacosse@xbpamericas.com 
WILL ALLOW OTHER GOVERNMENTAL ENTITIES TO PURCHASE 
FROM THIS CONTRACT: 
YES 
WILL ACCEPT PROCUREMENT CARD FOR PAYMENT: 
YES 
PAYMENT TERMS: NET 30 
COUNTY MAILROOM OPERATIONS 
Monthly Management, Operations and Delivery 
Services Fee (all-inclusive fee, including, but not 
limited to, equipment, technology, daily routes, 
etc.) 
$ 53,289.28 
Per month 
Monthly cost to operate the x-ray machine, 
provided by the County, for screening all incoming 
mail (optional cost) 
No additional 
charge 
Per month 
Number of hours included in yearly management 
fee 
20,800 
Hours per year 
Additional Stops and Special Runs for Routes 
$ 
 22.79 
Per stop 
IMPLEMENTATION FEES 
All-inclusive, one-time fee that shall include all 
equipment and labor to set up the mail room. The 
fee will be paid during the first year of the 
contract. 
N/A 
One-time fee 
LIBRARY ROUTES 
West Side Route 
$    6,669.63 
Per month 
East Side Route 
$    6,352.83 
Per month 
City - Small Run 
$    6,016.07 
Per month

SERIAL# 250137-RFP 
 
Affiliate library locations 
Included in West 
and East Routes 
Per month 
Additional Stops and Special Runs for Routes 
$         22.79 
Per stop 
 
 
 
 
 
 
 
 
OFFICE OF THE MEDICAL EXAMINER 
LABORATORY PICKUPS 
$         22.37 
Per fully executed pickup 
and delivery 
 
 
 
 
 
 
 
 
SERVICES OUTSIDE THE SCOPE OF WORK 
Normal business hours (7:00 a.m. to 5:00 p.m.) 
$         28.73 
Per hour 
After hours (5:00 p.m. to 7:00 a.m.) 
$         35.39 
Per hour 
Weekend hours (Saturday and Sunday) 
$         47.19 
Per hour 
 
 
 
 
 
 
 
 
PRE-SORT 
Automated 
$       0.0190 
Per piece 
Non-automated 
$       0.0190 
Per piece 
Residual Rates 
N/A 
Per piece 
Residual Percentage 
0% 
Percentage 
 
 
 
 
 
 
 
 
OPTIONAL SERVICES 
Folding 
$       0.0240 
Per piece 
Inserting 
$       0.0300 
Per piece 
Bursting 
$       0.0100 
Per piece 
 
 
 
 
 
 
 
 
INTEROFFICE ENVELOPES 
$         50.00 
Per box  (estimated, billed 
as a pass through)

SERIAL# 250137-RFP 
 
EXHIBIT B – SCOPE OF WORK 
 
1.0 
SCOPE OF WORK  
 
1.1 
GENERAL OPERATIONS 
 
1.1.1 
The mailroom is located in the Maricopa County Administration Building, 301 W 
Jefferson St, Phoenix, AZ 85003 and shall be open for service from 7:00 a.m. to 5:00 
p.m. MST, Monday through Friday, excluding County holidays. 
 
1.1.2 
Contractor will process all incoming and outgoing U.S. mail, including, but not limited 
to, weighing, metering, bar coding and sealing. 
 
1.1.2.1 
The County Courts handles their own incoming U.S. mail. Contractor is 
only responsible for inter-office mail through the Courts. 
 
1.1.3 
On average, the County processes the following yearly volumes of mail. No minimum 
piece count will be required, as daily amounts may vary. 
 
Pieces of Outgoing U.S. Mail 
2,220,000 
U.S. Mail Presort Pieces 
1,320,000 
Pieces of Incoming U.S. Mail 
276,600 
Interoffice Mail 
25,200 
Library Tubs 
181,320 
 
1.1.4 
Contractor will deliver mail from the County Mail Room to the following U.S. Post 
Office locations daily by 6:00 p.m. MST. This may alternatively be accomplished 
through USPS deliveries. 
 
x 
1441 E Buckeye Rd, Phoenix, AZ 85034 
x 
522 N Central Ave, Phoenix, AZ 85004 
x 
2 S 35th Ave, Phoenix, AZ 85009 
 
1.1.5 
Incoming packages coming from outside USPS, including but not limited to,  FedEx, 
United Parcel Service (UPS), etc., are not the responsibility of the contractor. These 
will be delivered to their final destination by the respective delivery driver. 
 
1.1.6 
The County will assign space that the contractor will use at 301 W Jefferson St, 
Phoenix, AZ 85003 at no-charge. The County will also provide at no charge all 
utilities, internet, and local telephone service which may include other 
communication methods used by the County, unless contractor requires special 
utilities not currently available. This space will also include a dock for loading and 
unloading of delivery vehicles.  
 
1.1.7 
If contractor desires to modify the mailroom space, e.g., installation of additional 
partitions or shelving, FMD must approve the change. The contractor will be 
responsible for the cost of all contractor requested changes. If these changes are 
required to be undone in the future, the contractor will be responsible for any related 
charges. The County has the right to change the location/dimensions of the mailroom 
space as needed to meet County goals. 
 
1.1.8 
To the extent that spaces are available, contractor’s employees will have parking 
privileges in the County open parking lot on Jefferson Street between fifth and sixth 
avenues. Overnight parking is allowed.

SERIAL# 250137-RFP 
 
1.1.9 
The contractor will provide all supplies and equipment necessary to effectively run 
the County Mail Room. This includes, but is not limited to, computers, printers, 
delivery vehicles, etc. Before any equipment is connected to the County networks 
including smart phone, hand-held or mailroom devices, the County’s Enterprise 
Technology and Innovation Department (ETI) must agree that the equipment meets 
the County connectivity and security standards. ETI must be involved in setting the 
device connectivity. 
 
1.1.10 Contractor shall provide a detailed description of the proposed plan of operations to 
effectively and efficiently run the County Mail Room. This description shall include, 
but is not limited to, a detailed review of the approach to be taken to consistently 
execute daily route schedules, business operations, monthly reporting, availability of 
equipment, and experience in projects similar in size and nature. 
 
1.1.11 Contractor is not responsible for or required to process personal mail for County 
employees. This policy shall be posted in the mailroom. Contractor does not have to 
provide stamps, money orders, or other personal services to walkup or agency 
employees. 
 
1.1.12 Contractor will be responsible for the maintenance of the daily route sheet (Exhibit C 
– Delivery Route Stops). Service locations are subject to change based on the 
requirements of the County or as submitted by the vendor for review by the County. 
Locations may be added or removed based on County requirements.  
 
1.1.13 Contractor shall be responsible for coordinating the establishment of new and the 
renewal of existing USPS boxes in accordance with the needs of County 
departments. Contractor shall also be responsible for any certifications required by 
the USPS, e.g., Coding Accuracy Support Systems (CASS) or Multi-line Accuracy 
Support System (MASS), for timely mail processing. 
 
1.2 
INCOMING MAIL DELIVERY  
 
1.2.1 
Contractor will deliver mail to the designated destination, mail drop, or office areas 
at each location once or twice a day as arranged by departments on their request. 
These items may change based on need or specific department requirements. 
 
1.2.2 
Contractor will keep delivery routing forms for each location. 
 
1.2.3 
Normal delivery schedule will be five days, Monday through Friday, between the 
hours of 7:00 a.m. and 5:00 p.m. MST. Mail service will not be regularly required on 
weekends or scheduled holidays observed by the County. Provisions for special 
mailings, which would require overtime or weekend work, may occasionally occur. 
The contractor will be provided with a calendar of scheduled holidays for each fiscal 
year. 
 
1.2.4 
Contractor shall ensure that the proper levels of security are maintained in the 
delivery process. Contractor shall immediately advise the County Protective Services 
Division of any actual or potential breach of security. 
 
1.2.5 
Delivery and pickup of confidential material will be in secure, locked carriers provided 
by the contractor. 
 
1.2.6 
Sensitive and confidential mail will be properly packaged and sealed by the sender 
before pickup. 
 
1.2.7 
Contractor will deliver personal mail addressed to individuals at the County agencies. 
This includes trade magazines, packages, and flat mail.

SERIAL# 250137-RFP 
 
1.2.8 
Contractor shall propose an optional solution to scan all incoming mail and/or 
packages (non-interoffice mail). The proposed solution shall describe the total 
monthly cost to operate an x-ray machine located in the loading dock, provided by 
the County. The County will be responsible for maintaining the unit. The County will 
decide after proposals are received if this optional service will be provided by the 
Contractor.  
 
1.3 
LIBRARY ROUTES 
 
1.3.1 
Contractor will pick up and deliver mail to all County libraries at the listed times in 
Exhibit C – Delivery Route Stops. Contractor must notify the appropriate library 
branch as soon as a delay in delivery is known.   
 
1.3.2 
Contractor shall notify the Library District within two business days of any personnel 
changes in the delivery routes. 
 
1.3.3 
Contractor will also transport library materials between branches in secured bins 
provided by the library. 
 
1.3.4 
When contractor is transporting library materials for the County, they shall take 
reasonable measures to protect the bins from damage or loss. If library materials are 
damaged during transit (ex: water damage due to rain), contractor shall provide a 
credit to the County on the following month’s invoice. The credit shall be for the cost 
of replacing the materials that were damaged in transit. If County materials go 
missing, the contractor shall credit the County for the cost of replacing the missing 
materials. 
 
1.3.4.1 
To determine the credit amount, the County will provide vendor with a 
detailed spreadsheet (the item type, title, barcode, where item originated 
from, replacement cost of items and total loss incurred). Photos may be 
provided for damaged materials. The County shall provide this to the 
contractor within seven business days of the date of delivery of the 
materials to the associated County department’s location or within seven 
business days of when the missing materials would have arrived at the 
County location. 
 
1.4 
OUTGOING MAIL 
 
1.4.1 
Contractor will collect outgoing mail from departments during the daily delivery routes 
and sort it in such a manner that the lowest postage cost is achieved. The using 
department will provide the standard mail with all-necessary address labeling. 
 
1.4.2 
The types of outgoing mail processed at the County are unstamped, pre-stamped, 
accountable mail, certified, registered, and international mail. 
 
1.4.3 
Contractor will ensure that the departments receive the best possible rates on all 
outgoing mail provided that postage is accurate and sufficient for delivery to avoid 
returns to the sender. 
 
1.4.4 
USPS mail is to be prepared, bundled, labeled and delivered to USPS with all 
required forms in accordance with the mailing deadlines and procedures established 
by the USPS. Contractor shall ensure that at least 95 percent of all outgoing mail, 
excluding special handling mail, qualifies for the lowest rate. 
 
1.4.5 
Penalty Mail, as described by USPS, is official mail, sent by the U.S. government 
agencies, relating solely to the business of the U.S. government, that is authorized 
by law to be carried in the mail without prepayment of postage. Such mail must be 
processed separately from Commercial Mail.

SERIAL# 250137-RFP 
 
1.4.6 
If contractor determines that changes to the County’s mailing procedures are needed 
to allow the contractor to meet the requirement that at least 95 percent of all outgoing 
mail can be mailed at the lowest rate, the contractor shall advise the Office of 
Procurement Services (OPS) of the recommended changes. OPS will review the 
change recommendations and will make a determination if implementation of the 
changes is cost effective, if alternate, more cost-effective changes can be 
implemented to achieve the same result, or if it is not cost effective to implement the 
changes. If some or all of the changes are determined to not be cost-effective, OPS 
will review the outgoing mail rate requirement. OPS may revise the requirement, as 
necessary, to be realistic to the actual conditions. 
 
1.4.7 
Contractor will prepare mail for transmittal via either USPS or another carrier, 
including First Class, presorted, bar-coded, certified, airmail and express. 
 
1.4.7.1 
Contractor to indicate in proposal if presort is to be done in house or at an 
off-site presort house. 
 
1.4.8 
Department metered mail is time sensitive, involving delivery of checks and 
containing information which may materially affect the County’s clients and 
employees. Contractor will ensure that all outgoing mail received from departments 
prior to 9:00 a.m. on a normal County business day will be delivered to the postal 
carrier prior to the end of that working day. Mail received from departments after 9:00 
a.m. and prior to 5:00 p.m. will be delivered to the postal carrier on the next County 
working day, or such other time period as may be specified by the originator. 
Occasions may arise in which Saturday or holiday mailings are necessary, and 
contractor shall make provisions for meeting this requirement at County’s expense. 
 
1.4.8.1 
Any special timeliness requirements will be discussed with the contractor 
prior to the mailing date to determine submittal requirement. If documents 
are received from departments, which, for any reason, cannot be mailed, 
contractor shall immediately inform originator of this fact and work with 
originator to resolve any difficulties. Mail may only be held over with the 
express approval of the department and must be held in a secure area. 
 
1.4.8.2 
It is up to the County department’s discretion if payments are to be mailed 
by special overnight or express delivery, however, if this option is desired 
it is the responsibility of the department to assume any costs for such 
express delivery. 
 
1.4.9 
The contractor may be required to put on additional postage for mail that cannot be 
presorted at the request of the using agency. 
 
1.4.10 Additional non-presort and non-standard mail will be picked up and delivered to the 
post office as needed. 
 
1.4.11 Contractor will pick up stamped personal mail at agency locations provided that it is 
separate from County mail. Contractor will not provide stamps, or metering services 
for personal mail. 
 
1.5 
POSTAGE MONITORING 
 
1.5.1 
All County departments are responsible for monitoring their own postage service 
usage. 
 
1.5.2 
Contractor shall document postage available on each meter at the start of each 
business day. Contractor shall maintain a log documenting the daily readings. 
Contractor must be able to provide this information if requested by County 
departments for reconciliation purposes.

SERIAL# 250137-RFP 
 
1.5.3 
Contractor will ensure that positive control is maintained at all times on postage 
meters provided by the County. Contractor will be responsible for balancing postage 
meters daily and maintaining records of postage used. Contractor will also check 
meters weekly to ensure sufficient postage is available and will coordinate advances, 
as necessary. 
 
1.5.4 
Contractor must provide digital postage metering equipment, in compliance with 
current Federal USPS Mandates requiring digital printing technology. 
 
1.6 
INTEGRATION OF POSTAGE REPORTS 
 
1.6.1 
Contractor shall ensure initial implementation includes the following elements: 
 
1.6.1.1 
Contractor shall assign to the County a dedicated implementation 
manager assigned to guide the implementation process through the go-
live period, and who shall act as the County’s liaison for all activities 
associated with the implementation. 
 
1.6.1.1.1 
The dedicated implementation manager can be the account 
manager. 
 
1.6.1.2 
Contractor’s implementation shall include but not be limited to, project 
milestones; testing; training procedures; meeting schedule, and review 
timeline for the County. The implementation plan must be approved by the 
County before the project may commence. 
 
1.6.1.3 
The County will own and have access to any data collected by the system. 
 
1.6.1.4 
Contractor shall fix any issues or “bugs” that may be identified during 
implementation and retest the system after issues are fixed. Resolution of 
these issues shall be a prerequisite for the County’s approval. 
 
1.6.2 
Initial Testing and Acceptance 
 
1.6.2.1 
Contractor shall test the system before the County will start acceptance 
tests. 
 
1.6.2.2 
The County will notify the contractor in writing of the acceptance of the 
system when: 
 
1.6.2.2.1 
County determines the system functions as necessary per the 
scope of work. 
 
1.6.2.2.2 
Contractor has completed all training requirements. 
 
1.6.2.2.3 
Contractor has provided all documentation and other 
deliverables. 
 
1.6.2.2.4 
All other acceptance conditions defined in the contract 
documents have been met. 
 
1.7 
INTERDEPARTMENTAL MAIL 
 
1.7.1 
Contractor is responsible for interdepartmental mail distribution. 
 
1.7.2 
Contractor shall be responsible for all “internal” mass mailings involving distribution 
of department-generated material, e.g., the monthly newsletter, as applicable to all 
department sites. This may include labeling the material, bundling the appropriate 
quantities and distribution (estimated 4 mass mailings per year).

SERIAL# 250137-RFP 
 
 
1.8 
SECURITY REQUIREMENTS 
 
1.8.1 
Contractor shall maintain security controls over all mailroom operations, mail 
handling, and delivery activities to protect against unauthorized access, tampering, 
loss, or disclosure of sensitive information. 
 
1.8.2 
Contractor’s response shall include their current security policies and procedures, 
including, but not limited to, mail screening and inspection (reference section 1.2.8), 
chain of custody tracking, secure on-site storage and handling, and secure off-site 
handling (e.g., during transportation).  
 
1.8.3 
Contractor shall propose an incident response procedure, should any security 
breaches occur. Any security incidents shall be immediately communicated to the 
County. 
 
1.9 
OFFICE OF THE MEDICAL EXAMINER (OME) LABORATORY 
 
1.9.1 
Contractor must pick up forensic specimens within one hour of receipt of the pickup 
call from the OME Laboratory located at 701 W Jefferson St, Phoenix, AZ 85007 
between the hours of 2:00 p.m. and 4:00 p.m. MST.  
 
1.9.2 
OME shall have a daily standing order for specimen pickup. No charge shall be 
incurred should a pickup be cancelled prior to pick up. 
 
1.9.3 
Forensic specimens shall be in sealed coolers. Contractor is not required to pick up 
any specimens that are not in sealed coolers. 
 
1.9.4 
Delivery shall be made to either, or both, of the following locations: 
 
1.9.4.1 
The State of Arizona Laboratory located at 250 N 17th Ave, Phoenix, AZ 
85007. 
 
1.9.4.2 
The Valleywise Health Laboratory located at 2601 E Roosevelt St, 
Phoenix, AZ 85008. 
 
1.9.5 
Specimens shall be delivered to the State Laboratory first, as it closes at 5:00 p.m. 
MST. The Valleywise Health Laboratory is a 24-hour facility. 
 
1.9.6 
Upon arrival for pick up at the OME Laboratory, courier will request the receptionist 
to contact the OME lab technician, who will deliver a cooler containing the 
specimen(s). There will be one cooler per delivery destination. 
 
1.9.7 
A manifest identifying each decedent and the specimen(s) to be delivered shall be 
provided. When the courier takes receipt of the specimen(s), the lab technician will 
document the date/time of receipt, and both shall sign the manifest. The manifest 
shall also be signed by the laboratory technician taking receipt of the specimen(s) at 
the receiving laboratory. 
 
1.9.8 
Each specimen shall have two Chain of Custody (COC) documents with it. Upon 
arrival at the State and/or Valleywise laboratory the cooler shall be opened, and one 
copy of the COC document shall remain with the specimen, and one shall be 
date/time stamped and initialed by the receiving laboratory. 
 
1.9.9 
The manifest, COC documentation and the cooler shall be returned to the OME the 
next workday at no additional charge. 
 
1.9.10 The OME specimen(s) shall be the only specimen(s) in the care of the courier from 
pick up to delivery at the designated laboratory.

SERIAL# 250137-RFP 
 
 
1.9.11 OME shall provide contact information for each laboratory to verify possible 
laboratory closures. 
 
1.9.12 Should a specimen be undeliverable, it shall be returned to the OME at no charge 
for the return. 
 
1.9.13 Each delivery date and location will be noted on the monthly spreadsheet for charge 
verification. 
 
1.9.14 Contractor shall provide to OME a copy of each employee's identification card 
assigned to transport forensic specimens. 
 
1.10 OTHER REQUIREMENTS 
 
1.10.1 The contractor shall have the capability to perform services including but not limited 
to folding, “Z-fold”, inserting, labeling, third class standard mail sorting, metering, 
bursting, permit imprint mail, among other services. 
 
1.10.2 Contractor must have capability to perform bar coding as required for USPS mail 
processing.  
 
1.10.3 Contractor must be able to provide quarterly training to County employees for the 
promotion of cost-effective mail handling practices. 
 
1.11 MINIMUM CONTRACTOR REQUIREMENTS 
 
1.11.1 The contractor is required to have at least five years’ experience providing mail 
services to similar sized entities. 
 
1.11.2 The contractor will utilize its own personnel. The contractor agrees to utilize only 
experienced, responsible and capable people in the performance of the work, and 
all work performed under this contract shall be done in a manner consistent with the 
terms and conditions of the contract and subject to monitoring by OPS to determine 
compliance with the terms of the contract. 
 
1.11.3 Contractors staff shall be required to submit to a Maricopa County Sheriff Office 
(MCSO) background check. Delivery personnel must be physically able to perform 
all job-related tasks and neat in attire and appearance. They must be able to 
repeatedly lift items weighing up to 40 pounds for mail. Sufficient personnel must be 
trained to perform the work and ensure that mail schedules are met. The County, 
through contract monitoring, reserves the right to approve individual delivery 
personnel. 
 
1.11.4 Contractor personnel must be bonded for a minimum of $10,000.00 per employee or 
a contractor-wide umbrella bond that covers all contractor employees of the same 
overall value. 
 
1.11.5 Contractor shall ensure that they are familiar with and perform in accordance with all 
applicable USPS rules and regulations, including, but not limited to, the “Private 
Express” statutes. Contractor shall be solely responsible for any non-compliance 
with applicable rules and regulations, including but not limited to any litigation, fines 
or fees resulting thereof. 
 
1.12 CONTRACT MANAGEMENT 
 
1.12.1 Contractor shall meet with the OPS liaison and any other departments designated 
by the County on a monthly basis to discuss performance issues, including status 
updates on ongoing corrective actions as identified through the use of “Service

SERIAL# 250137-RFP 
 
Delivery Sheets”. These sheets are to be made available at each mail stop, to be 
used by department personnel to advise on excellent performance or on perceived 
difficulties with contractor’s performance. These sheets are to be addressed to the 
OPS representative and all comments will be shared with the contractor. Where 
there is a complaint or a perceived difficulty, a combined team of OPS and/or other 
County representative(s) and contractor personnel will investigate to determine the 
validity of the problem. 
 
1.12.1.1 If reported problem is valid, OPS will notify the contractor in writing and 
request a corrective action plan. Contractor will prepare a corrective action 
plan within 10 days of notification, or such time frame as specified by OPS. 
 
1.12.1.2 The OPS liaison will ensure that all recommendations, questions, or 
complaints from the contractor reach the appropriate individuals in the 
County for timely resolution. 
 
1.13 BUILDING ACCESS 
 
1.13.1 Contractor shall submit all requests for new employee badging to OPS at 
mcops@maricopa.gov.  
 
1.13.2 The contractor may be provided access to County facilities at the discretion of the 
County. Keys, badges, or access cards will be provided per the following guidelines: 
 
1.13.2.1 contractor employees may sign out a set of keys (all looped on a single 
key ring) upon arrival at site, and must turn in the key set at the end of the 
day or after completion of duties (as arranged with the County) unless they 
are issued a permanent key; or 
 
1.13.2.2 permanent keys may be provided to contractor employees on a case-by-
case basis; or 
 
1.13.2.3 badges or access cards may be provided to contractor employees for 
access to the job site. 
 
1.13.3 Should an employee leave the contractor’s workforce, contractor shall immediately 
notify the County, and all keys, badges, and access cards must be returned to the 
County. 
 
1.13.4 The contractor shall notify the County within 24 hours of discovery that any keys, 
badges, or access cards are lost, misplaced, stolen, or otherwise not within the 
contractor’s control. 
 
1.13.5 Once this agreement is complete, expired, or terminated, the contractor shall 
immediately return all keys, badges, or access cards to the County. 
 
1.13.6 Failure to comply with these requirements may result in the contractor being 
assessed the cost of replacing keys, badges, or access cards, and any associated 
cost to ensure the security of County facilities including, but not limited to, re-keying 
the entire building at the expense of the contractor.

SERIAL# 250137-RFP 
 
EXHIBIT C – DELIVERY ROUTE STOPS 
 
Location 
Address 
# of Daily Stops 
Facilities Management  
401 W Jefferson floor 1 
1 
Assessor 
301 W Jefferson floor 2 
2 
Treasurer 
301 W Jefferson floor 1 
2 
Recorders/Elections 
301 W Jefferson floor 2 & 7 
2 
Board of Supervisors 
301 W Jefferson floor 10 
1 
Finance & Risk 
301 W Jefferson floor 9  
1 
Procurement 
301 W Jefferson floor 7 
1 
Internal Audit 
301 W Jefferson floor 6 
1 
Environmental  
301 W Jefferson floor 5 
1 
Air Quality 
301 W Jefferson floor 4 
1 
Building Security  
301 W Jefferson floor 1 
1 
Planning & Development  
301 W Jefferson floor 1 
1 
HR/Benefits/Payroll 
301 W Jefferson floor 8 
1 
Sheriff  
111 S 3rd Ave floor 3 
1 
Sherrif Civil 
111 S 3rd Ave floor 2 
1 
Medical Examiner 
701 W Jefferson  
1 
Valley Wise 
2601 E Roosevelt  
1 
Clerk of the Court Mail 
Center 
601 W Jackson 
2 
Legal Advocate 
222\234 N Central floor 8 
1 
Human Services 
222\234 N Central floor 3 
1 
Public Fiduciary 
222\234 N Central floor 4 
1 
Legal Defenders 
222\234 N Central floor 1 
1 
Correctional Health 
222\234 N Central floor 5 
1 
Elections 
510 S 3rd Ave 
1 / election years 3 times 
City of Phoenix Mail 
Center 
305 W Washington 
1 
Schools 
4041 N Central floor 12 
1 
Public Health/WIC 
4041 N Central floor 14 & 7 
1 
Community Health 
4041 N Central floor 6 
1 
AAA/Retirement 
3800 N Central 
1 
Vital Records 
3221 N 16th St 
1 
Public Health / WIC 
1645 E Roosevelt  
1 
WIC Constitution 
18440 N 15th Ave 
1 
WIC Glendale 
5141 W Lamar Rd 
1 
WIC Maryvale 
6850 W Indian School 
1 
WIC Cotton Crossing 
8088 W Whitney St 
1 
WIC St. Mary 
3003 W Thomas Rd 
1 
WIC 48th Street 
2737 W Southern 
1 
WIC Broadway 
635 E Broadway 
1 
WIC Goodyear 
14130 W McDowell Rd 
1 
WIC Chandler/County 
Club 
3002 N Arizona Ave 
1 
WIC Gilbert 
132 W Bruce Ave 
1

SERIAL# 250137-RFP 
 
ETI - Enterprise Tech 
301 S 4th Ave 
1 
Public Defender/Public 
Defender Services 
620 W Jackson St 
1 
DES/Print Shop 
1757 W Jefferson 
1 
Juvenile Detention 
3114 W Durango 
2 
Durango Courts 
3131 W Durango 
2 
MCDOT 
2902 W Durango  
3 
Flood Control  
2801 W Durango 
3 
Traffic Ops 
2909 W Durango 
1 
South Ops 
2919 W Durango 
1 
Warehouse 
2801 W Durango 
1 
Radio Shop 
3324 W Gibson 
1 
Equipment Services 
3131 W Durango 
1 
Star Call  
701 W Jefferson  
1 
Cradle 2 Crayons 
3445 W Durango 
1 
Animal Control 
2500 S 27th Ave 
1 
Vector Control 
3320 W Dobson 
1 
Equipment Services 
16821 N Dysart Rd 
1 
Equipment Services 
155 E Coury Ave 
1 
Environmental - ERO  
106 E Baseline 
1 
Environmental - WRO  
16140 N Arrowhead 
1 
Environmental - NRO 
7017 N 56th Ave 
1 
Vital Registration 
331 E Coury Ave 
1 
Workforce/22C 
4425 W Olive Ave 
1 
Workforce/Human Service 
1001 W Southern 
1 
Mesa Juvenile Detention 
1840 S Lewis 
1 
Public Advocate 
106 E Baseline 
1 
Public Defenders 
777 W Southern Ave 
1

SERIAL# 250137-RFP 
 
LIBRARY DISTRICT ROUTES 
 
Location 
Address 
# of 
Daily 
Stops 
Delivery Times 
(MST) 
Notes 
*Surprise Regional 
Library 
16089 N Bullard Ave, Surprise, AZ 
1 
8:15 a.m. 
No deliveries 
prior to 8:00 
a.m. 
El Mirage Library 
13513 N El Mirage Rd, El Mirage, AZ 
1 
8:45 a.m. 
No deliveries 
prior to 8:30 
a.m. 
White Tanks Library 
20304 W White Tanks Mountain Rd, 
Waddell, AZ 
1 
9:15 a.m. 
 
Litchfield Park 
Library 
101 W Wigwam Blvd, Litchfield, AZ 
1 
10:00 a.m. 
 
Georgia T Lord 
Library  
1900 N Civic Center Square, 
Goodyear, AZ 
1 
10:30 a.m. 
 
*Avondale Civic 
Center Branch 
11350 W Civic Center Dr, Avondale, 
AZ 
1 
10:45 a.m. 
 
North Valley Library 
40410 N Gavilan Peak Pkwy, 
Anthem, AZ 
1 
12:15 p.m. 
 
*Phoenix Burton 
Barr Central Library 
1221 N Central Ave, Phoenix, AZ 
1 
1:30 p.m. 
 
Southeast Regional 
Library 
775 N Greenfield Rd, Gilbert, AZ 
2 
8:00 a.m. 
No deliveries 
prior to 8:00 
a.m. 
Queen Creek 
Library  
21802 Ellsworth Rd, Queen Creek, 
AZ 
1 
8:45 a.m. 
 
Perry Library  
1965 E Queen Creek Rd, Gilbert, AZ 
1 
10:00 a.m. 
 
*Chandler 
Downtown Library 
22 S Delaware St, Chandler, AZ 
1 
10:30 a.m. 
 
Ed Robson Library 
9330 E Riggs Rd, Sun Lakes, AZ 
1 
10:45 a.m. 
 
Mesa Main Library  
64 E First St, Mesa, AZ 
1 
1:30 p.m. 
 
Tempe Main Library  3500 S Rural Rd, Tempe, AZ 
1 
2:00 p.m. 
 
Guadalupe Library 
9241 S Avenida Del Yaqui, 
Guadalupe, AZ 
1 
2:30 p.m. 
 
Fountain Hills 
Library  
12901 N La Montana Dr, Fountain 
Hills, AZ 
1 
8:00 a.m. 
 
*Scottsdale 
Mustang Library 
10101 N 90th St, Scottsdale, AZ 
1 
8:30 a.m. 
 
Sun City Library 
16828 N 99th Ave, Sun City, AZ 
1 
9:30 a.m. 
 
Fairway Library 
10600 W Peoria Ave, Sun City, AZ 
1 
10:00 a.m. 
 
*Peoria Main Library 8463 W Monroe St, Peoria, AZ 
1 
10:15 a.m. 
 
*Glendale Main 
Library 
5959 W Brown St, Glendale, AZ 
1 
10:45 a.m. 
 
 
*Affiliate libraries