ASSESSOR'S-BOS BUDGET PRESENTATION_FY2027_V4A.PPTX_FORMATTED.PPTX
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MAR!COPA COUNTY ASSESSOR'S OFFICE FY2027 Budget Assessor's Office eee What We Do ¢ Locate & Identify ¢ Appraise Real & Personal Property ¢ Administer Exemptions & Valuation Relief Programs How We Do lt ¢ Fair & Equitable Service ¢ One Team ¢ Innovation & Efficiency Strategic Plan Initiatives. Uy 4 CULTURE CUSTOMER DEVELOPMENT EXPERIENCE fe 7= [aul PROACTIVE PROCESS WORKLOAD DEVELOPMENT & MANAGEMENT IMPROVEMENT bel DIGITAL FIRST +44 TEAM DEVELOPMENT & COLLABORATION Safe Communities Regional Services Efficient Government Operations Growth & Economic Development Financial Responsibility Serving a Growing County TAX YEAR 2026* Property| Property Total Limited Total Full Property Value | Cash Value Type Count (LPV) (FCV) Parcels 1,752,848* $616.6B* $1.14T* Accounts 151,206* S35B* $35.9B* TOTAL 1,904,054* $651.7B* $1.17T* * All Tax Year 2026 data is preliminary. | MARICOPA COUNTY ASSESSOR’S OFFICE VALUE (BILLIONS & TRILLIONS) TOTAL VALUE OF PROPERTY IN MARICOPA COUNTY $1.2T $1.15T $1.1T $1.05T $1T $950B $900B $850B $800B $750B $700B $650B $600B $550B $500B $450B —— Sf LPV Z FCV 2021 2022 2023 2024 2025 2026" TAX YEAR * All Tax Year 2026 data is preliminary. Improved Delivery of Services ¢ Customer Satisfaction Survey « Average score of 4.14 out of 5 ¢ 800+ comments ¢ Operational Metrics ¢« Automation Fully Engaged Workforce ¢ Workforce Analysis ¢ Trained Team (Fy2025) ¢ 13,430 total training hours ¢ Low Employee Turnover ¢ 22 provisional appraisers ¢ 34 newly certified Level 1 & Level 2 Fiscal Officewide DOR raiser es ¢ 2 IAAO professional designations 2021 14.21% 2022 17.44% ¢ 1 IAAO instructor certification 2023 10.66% 2024 13.98% 2025 10.93% Maricopa County & Assessor's Office Throughout the Years PROPERTY PARCELS IN MARICOPA COUNTY 76 ASSESSOR'S OFFICE STAFF 195 FISCAL TOTAL YEAR POSITIONS Om 173 TZ < & 172 2022 291 Je 17 ZO 2023 288 5 OW —— 2024 290 1.68 2021 2022 2023 2024 2025 2026* * All Tax Year 2026 data is preliminary. TAX YEAR x ‘S presiminaly STAR Contact Center eee FY2026 To-Date ¢ Customer Satisfaction Rating — 4.78 out of 5 ¢ Number of Calls — 146,000+ ° 74% answered within 30 seconds FY2027 Plans ¢ Recruit & Train 60 Temp. Workers to Support Elections ¢ Labor & licensing cost - $777K ¢ Replace current Avaya system with new phone software ¢ Continue improving Customer Satisfaction Rating Legislative Priorities Legislative Priorities Combat Deed Fraud ¢ Increase identification measures ¢ Create Assessor parcel alert system ¢ Revise Affidavit of Property Value ¢ Increase penalty for forgery ¢ Amend statute on claiming property through forged deed Legislative Priorities WORKING WITH STATE LAWMAKERS ON 8 BILLS Senior Valuation Protection ¢ Redefine “total income” ¢ Remove requirement to reapply every 3 years E.” Legislative Priorities WORKING WITH STATE LAWMAKERS ON 8 BILLS Personal Exemption Program ¢ Clarifies disabled veteran clause Legislative Priorities WORKING WITH STATE LAWMAKERS ON 8 BILLS Electronic Communication Options ¢ Allows Notices of Proposed Correction & Notices of Claim to be sent & accepted digitally if taxpayer opts in Legislative Priorities Define “current use” ¢ Eliminates ambiguous language Thank You