Mimecast Customer Agreement
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1 www.mimecast.com ©2019 Mimecast. All rights reserved. CYBER RESILIENCE FOR EMAIL Customer Confirmation Mimecast North America, Inc. 191 Spring Street Lexington, MA 02421 Reference: Q-200330 Prepared By: Katherine Chambers Confirmation Date: May 11, 2020 Subscription Term (Months): 12.00 Hosting Jurisdictions: Email Services - United States CUSTOMER: The City of El Mirage 10000 N El Mirage Rd El Mirage, Arizona 85335-3607 RESELLER: SHI International Corp 290 Davidson Ave Somerset, New Jersey 08873-4145 Start Date: June 2, 2020 Service Qty Mimecast M2A 191 Add On - Secure Messaging (Per User) 3 LCS - Gold 1 Please note: Customer may increase the number of Permitted Users shown above or add Services at any time during the Subscription Term. However, Customer must provide Reseller or Mimecast with advance notice prior to adding additional Permitted Users to Customer's account, and additional fees may apply. During a Subscription Term, it is not possible for Customer to (i) reduce the number of Permitted Users shown above; (ii) downgrade any of the Services shown above; or (iii) remove any of the Services shown above. Such changes may be made effective at the start of a new Subscription Term, but only if Mimecast receives notice of such change not less than thirty days prior to the renewal date. By signing below, Customer expressly agrees that the provision of Services described herein is subject to the existing contractual agreement between Mimecast and Customer. In addition, if this Service Order adds new Services to Customer's Mimecast account, then such new Services may be subject to additional terms and conditions as of the effective date of this Services Order. The additional terms and conditions, as well as the Services to which they are applicable, are listed at http://www.mimecast.com/contracts. Customer may terminate any new recurring Services added in this Confirmation, at any time within thirty days of the effective date of this Confirmation. If any fees have been paid in advance, such fees will be promptly refunded. If notice of termination is not received within the thirty-day time period, then the Subscription Term for the new Services will continue unaffected. For the avoidance of doubt, the parties agree that this opt-out does not apply to existing Services, projects or other professional services. 2 www.mimecast.com ©2019 Mimecast. All rights reserved. CYBER RESILIENCE FOR EMAIL Customer Confirmation To accept the Services under the terms set forth herein, please sign here: For and on behalf of Customer: For and on behalf of Mimecast: Individual Signing: \N1\ ________________________________ Individual Signing: \N3\ _________________________________ Job Title: \T1\ ________________________________ Job Title: \T3\ _________________________________ Authorized Signature: \S1\ ________________________________ Authorized Signature: \S3\ _________________________________ Date Signed: \D1\ ________________________________ Date Signed: \D3\ _________________________________ Service Descriptions Service Name Description Mimecast M2A Targeted Threat Protection (URL, attachment and impersonation), base level and Compliance Security. Email Continuity and 99 year archive. Add On - Secure Messaging (Per User) Share sensitive and confidential information with external contacts with confidence, via a secure email channel. LCS - Gold Local Business Hours Online Support, 24x7x365 Telephone Support, Prioritized Telephone Support for P1 critical issues, unlimited access to Mimecast online Community & knowledge base, service monitoring, alerting and reporting, Named Customer Success Manager, annual service review