FY22 Dial a Ride Contract

City of El Mirage — Regular Meeting (2021-05-04)

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CITY OF EL MIRAGE 
 
TRANSPORTATION SERVICE CONTRACT 
 
 
THIS TRANSPORTATION SERVICE AGREEMENT, (“Agreement”) is made and entered into this 1st day 
of July, 2020, by and between the City of El Mirage, an Arizona municipal corporation (“City”), and 
Northwest Valley Connect (“Consultant”). 
 
RECITALS 
 
A. The City of El Mirage is authorized and empowered by provisions of the City Code to execute contracts 
for transportation services by and through its City Manager;  
 
B. The City desires to contract for Consultant to perform/provide Dial-a-Ride transportation services to 
qualified residents of El Mirage.  The Dial-a-Ride service provides on-demand door-to-door shared-ride 
transportation (“Services”) as described in the attached scope of work (Exhibit “A”) in accordance with 
the terms of this Agreement; 
 
C. Contractor is duly qualified to perform the requested Services. 
 
AGREEMENT 
 
NOW, THEREFORE, in consideration of the mutual promises and obligations set for herein, the parties hereto 
agree as follows: 
 
 
1.1  
DESCRIPTION, ACCEPTANCE, DOCUMENTATION  
 
Consultant shall act under the authority and approval of the Contract Administrator for the City to provide the 
Services required by this Contract. The Contract Administrator for the City shall be Crystal Dyches, City Manager, 
or designee. The Contract Administrator shall oversee the execution of this Contract, assist the Consultant in 
accessing the organization, audit billings, and approve payments. The Consultant shall channel reports and special 
requests through the Contract Administrator. City reserves the right to change the Contract Administrator for the 
City without prior approval of the Consultant.  
 
1.2  
SERVICE DESCRIPTION 
 
Consultant shall provide the Services described in Exhibit “A.” All work will be reviewed, evaluated, approved, 
and monitored by the Contract Administrator to determine acceptable completion. Review and approval by the 
Contract Administrator shall not relieve Consultant of any liability for improper, negligent or inadequate services 
rendered pursuant to this Contract. Consultant shall provide all work necessary to assure the Services are completed 
in a timely and efficient manner consistent with service requirements, including, but not limited to, working in close 
interaction with, and interfacing with, City and its designated employees, and working closely with others, including 
other consultants or contractors retained by City.  
 
1.3 
DOCUMENTATION AND DATA 
 
All documents, including but not limited to, data compilations, studies, and reports which are prepared in the 
performance of this Contract are to be, and remain the property of, the City and are to be delivered to the Contract 
Administrator before final payment is made to the Consultant.

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2.1 
FEE SCHEDULE, RECORDS, AUDIT RIGHTS 
 
 
The fee Consultant shall be paid for all Services provided pursuant to the terms of this Contract, inclusive of all 
expenses under this Contract, shall not exceed One Hundred Forty Thousand Three Hundred Sixty Eight Dollars 
($140,368.00). 
 
 
The Contract Administrator reserves the exclusive right to determine the amount of work performed and payment 
due the Consultant on a monthly basis. Consultant shall maintain all books, paper documents, accounting records 
and other evidence pertaining to such monthly billings and shall make such materials available at all reasonable 
times to the Contract Administrator. Monthly billings shall be accompanied by such documentation as the Contract 
Administrator may require to make a determination of work performed and payment due. 
 
Consultant’s records (hard copy, as well as computer readable data) and any other supporting evidence deemed 
necessary by the City to substantiate charges and claims related to this Contract shall be open to inspection and 
subject to audit and/or reproduction by City’s authorized representative to the extent necessary to adequately permit 
evaluation and verification of cost of the work, and any invoices, change orders, payments or claims submitted by 
the Consultant or any of its payees pursuant to the execution of the Contract. The City’s authorized representative 
shall be afforded access, at reasonable times and places, to all of the Consultant’s records and personnel pursuant 
to the provisions of this article throughout the term of this contract and for a period of three years after last or final 
payment. 
 
Consultant shall require all subconsultants, insurance agents, and material suppliers (payees) to comply with the 
provisions of this article by insertion of the requirements hereof in a written contract agreement between Consultant 
and payee. Such requirements will also apply to any and all subconsultants. 
 
 
If any audit in accordance with this article discloses overcharges of any nature by the Consultant to the City in 
excess of one percent (1%) of the total contract billings, the actual cost of the City’s audit shall be reimbursed to 
the City by the Consultant. Any adjustments and/or payments which must be made as a result of any such audit or 
inspection of the Consultant’s invoices and/or records shall be made within a reasonable amount of time (not to 
exceed 90 days) from presentation of City’s findings to Consultant.  
 
2.2 
ADDITIONAL SERVICES; PRICE ADJUSTMENT 
   
 
The total Scope of Work to be performed by Consultant in accordance with this Contract is set forth herein and in 
Exhibit “A.” Services not included in this Contract, including Exhibit “A,” will be considered Additional Services. 
Consultant shall not perform any Additional Services without written authorization from the City. It shall be 
presumed that all Services performed/provided by Consultant were included in the Contract and contemplated by 
Consultant as being part of the original Scope of Work and the fees set forth herein, unless such Services have been 
separately approved by the City, in writing, as Additional Services. Consultant shall not be paid for any Additional 
Services that are not authorized by the City in writing. 
 
3.1 
TERM AND EXTENSION 
 
 
This Contract shall be in full force and effect only when approved and signed by City’s City Manager as attested 
by the City Clerk.  
 
This Contract is for an initial one (1) -year term commencing on July 1, 2020, and expiring June 30, 2021. The City 
may at its sole option and with the consent of the Consultant, extend the period of this Contract in two (2) additional 
two (2)-year extensions, for up to a total of five (5) years. The Consultant shall be notified in writing when the 
contract renewal has been approved within thirty (30) days of contract expiration.  Rates may be renegotiated upon 
exercising of the second extension option. Either party has the right to cancel this contract at any time with a thirty 
(30) -day written notice.

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3.2 
TERMINATION 
 
3.2.1 
Termination for Cause 
 
 
The City has the right to terminate this Contract for cause in the event Consultant materially breaches any 
provision of this Contract or portion of the Services and fails to remedy the breach within five (5) business 
days of notification of the breach, if the breach is remedial. If Consultant fails to remedy the breach or if 
the breach is not remedial, City may terminate this Contract for cause immediately upon written notice to 
Consultant. In the event the City terminates this Contract or any part of the Services as herein provided 
pursuant to this Section 3.2.1, the City shall notify the Consultant in writing, and immediately upon receipt 
of such notice, the Consultant shall discontinue all work under this Contract. 
 
 
Upon termination for cause, Consultant shall immediately deliver to the City all drawings, research, data, 
studies, reports, estimates and any and all other documents or work product generated by the Consultant 
under the Contract, together with all unused material supplied by the City. Consultant shall be responsible 
only for such portion of the work which has been completed and accepted by the City. Use of incomplete 
data by the City shall be the City’s sole responsibility. 
 
In the event of termination for cause, Consultant shall only be compensated a portion of the agreed upon 
fee for such portion of the work that City agrees, in its sole discretion to accept. City shall have no obligation 
to accept any portion of Consultant’s work if the contract is terminated for cause, and shall have no 
obligation to pay Consultant for any portion of the work, if any, not accepted by City. 
 
 
If the Consultant materially fails to fulfill in a timely and proper manner its obligations under this Contract, 
of if the Consultant violates any of the covenants, agreements, or stipulations of this Contract, the City may 
withhold from payment due to the Consultant such amounts as are necessary to protect the City’s position 
for the purpose of set-off until such time as the exact amount of damages can be determined. 
 
3.2.2. Termination for Convenience 
 
The City has the right to terminate this Contract for convenience or to abandon any portion of the work for 
which Services have not been performed by the Consultant. In the event the City terminates this Contract 
or any part of the Services as herein provided pursuant to this Section 3.2.2, the City shall notify the 
Consultant in writing, and immediately upon receipt of such notice, the Consultant shall discontinue all 
work under this Contract. 
 
Upon such termination for convenience or abandonment, the Consultant shall immediately deliver to the 
City all drawings, research, data, studies, reports, estimates and any and all other documents or work 
product generated by the Consultant under the Contract, together with all unused material supplied by the 
City. Consultant shall be responsible only for such portion of the work which has been completed and 
accepted by the City. Use of incomplete data by the City shall be the City’s sole responsibility. 
 
The Consultant shall receive as compensation in full for Services performed to the date of such termination 
or abandonment, a fee for the percentage of Services actually completed and accepted by the City. This fee 
shall be in an amount to be mutually agreed upon by the Consultant and the City, based upon the scope of 
work set forth in Exhibit “A’ and the payment schedule set forth in Article 2, hereof. If mutual agreement 
cannot be reached after reasonable negotiation, the Contract Administrator shall determine the percentage 
of satisfactory completion of each task set forth in the scope of work contained in Exhibit “A” and the 
amount of compensation Consultant is entitled to for such work and the Contract Administrator’s 
determination in this regard shall be final. The City shall make such final payment within sixty (60) days 
after the Consultant has delivered the last of the partially completed items.

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3.3 
FUNDS APPROPRIATION 
 
If the City Council does not appropriate funds to continue this Contract and pay for charges hereunder, the City 
may terminate this Contract at the end of the current fiscal period. The City agrees to give written notice, pursuant 
to Section 3.2, Termination, of this Contract to the Consultant at least thirty (30) days prior to the end of its current 
fiscal period and will pay to the Consultant all approved charges incurred through the end of such period. 
 
The City's fiscal year begins July 1st and ends June 30th each calendar year. The City may make payment for 
Services rendered or costs encumbered only during a fiscal year and for a period of sixty (60) days immediately 
following the close of the fiscal year, under the provisions of Arizona Revised Statutes § 42-17108. Therefore, 
Consultant must submit billings for Services performed or costs incurred prior to the close of a fiscal year within 
forty-five (45) days to allow payment within this period. 
 
4.1 
ENTIRE AGREEMENT 
 
This Contract constitutes the entire understanding of the parties and supersedes all previous representations, written 
or oral, with respect to the Services specified herein. This Contract may not be modified or amended except by a 
written document, signed by authorized representatives of each party. 
 
4.2  
ARIZONA LAW 
 
This Contract shall be governed and interpreted according to the laws of the State of Arizona. Any action brought 
to interpret or enforce any provision of this Contract that cannot be administratively resolved, or otherwise related 
to or arising from this Contract, shall be commenced and maintained in the state or federal courts of the State of 
Arizona, Maricopa County, and each of the parties, to the extent permitted by law, consents to jurisdiction and 
venue in such courts for such purposes. 
 
4.3 
COMPLIANCE WITH LAWS 
 
Consultant shall comply with all existing and subsequently enacted federal, state and local laws, ordinances, codes, 
and regulations that are, or become applicable to this Contract. If a subsequently enacted law imposes substantial 
additional costs on Consultant, a request for an amendment may be submitted pursuant to this Contract. 
 
4.4 
MODIFICATIONS 
 
Any amendment, modification or variation from the terms of this Contract shall be in writing and shall be effective 
only after approval of all parties signing the original Contract. 
 
4.5 
ASSIGNMENT 
 
Services covered under this Contract shall not be assigned or sublet in whole or in part without the prior 
written consent of the Finance Director and Contract Administrator. 
 
4.6 
SUCCESSORS AND ASSIGNS 
 
This Contract shall extend to and be binding upon Consultant, its successors and assigns, including any individua l, 
company, partnership or other entity with or into which Consultant shall merge, consolidate or be liquidated, or any 
person, corporation, partnership or other entity to which Consultant shall sell its assets. 
 
4.7 
ATTORNEY’S FEES 
 
In the event either party brings any action for any relief, declaratory or otherwise, arising out of this Contract, or on 
account of any breach or default hereof, the prevailing party may be entitled to receive from the other party 
reasonable attorneys’ fees and reasonable costs and expenses determined by the court sitting without a jury or 
arbitration board, which shall be deemed to have accrued on the commencement of such action and shall be

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enforceable whether or not such action is prosecuted to judgment or by arbitration award. 
 
4.8  
INDEPENDENT CONTRACTOR 
 
The Services Consultant provides under the terms of this Contract to the City are that of an Independent Contractor, 
not an employee or agent of the City. The City will report the value paid for these Services each year to the Internal 
Revenue Service (I.R.S.) using Form 1099. 
City shall not withhold income tax as a deduction from contractual payments. As a result of this, Consultant may 
be subject to I.R.S. provisions for payment of estimated income tax. Consultant is responsible for consulting the 
local I.R.S. office for current information on estimated tax requirements. Consultant will not be entitled to any 
benefits provided by City to its employees, including, but not limited to, health benefits, workers’ compensation, 
unemployment coverage, deferred compensation, and all other typical employee benefits. 
 
4.9 
CONFLICT OF INTEREST 
 
This Contract is subject to cancellation pursuant to A.R.S. §38-511. 
 
4.10 
 NOTICES 
 
All notices or demands required to be given pursuant to the terms of this Contract shall be given to the other party 
in writing, delivered by hand or registered or certified mail, at the addresses set forth below, or to such other 
address as the parties may substitute by written notice given in the manner prescribed in this paragraph. 
 
In the case of Consultant: 
Northwest Valley Connect 
 
 
 
 
Attn:  Kathryn Chandler 
 
 
 
 
9445 N. 99th Avenue 
 
 
 
 
Peoria, Arizona 85345 
 
In the case of City 
 
City of El Mirage 
 
 
 
 
Attn: City Manager 
 
 
 
 
10000 North El Mirage Road 
 
 
 
 
El Mirage, Arizona 85335 
 
With a copy to: 
 
City of El Mirage 
 
 
 
 
City Attorney 
 
 
 
 
10000 North El Mirage Road 
 
 
 
 
El Mirage, Arizona 85335 
 
Notices shall be deemed received on date delivered, if delivered by hand, and on the delivery date indicated on 
receipt if delivered by certified or registered mail. 
 
4.11  
FORCE MAJEURE 
 
Neither party shall be responsible for delays or failures in performance resulting from acts beyond their control. 
Such acts shall include, but not be limited to, acts of God, riots, acts of war, epidemics, governmental regulations 
imposed after the fact, fire, communication line failures, power failures, or earthquakes. 
 
4.12  
TAXES 
 
Consultant shall be solely responsible for any and all tax obligations which may result out of the Consultant’s 
performance of this Contract. The City shall have no obligation to pay any amounts for taxes of any type incurred 
by the Consultant. 
 
4.13  
ADVERTISING AND PROMOTION 
 
Consultant shall not publish, release, disclose or announce to any member of the public, press, official body, or any

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other third party: (1) any information concerning this Contract, the Services, or any part thereof; or (2) any 
documentation or the contents thereof, without the prior written consent of the City, except as required by law or 
judicial or regulatory process. The name of any site on which Services are performed shall not be used in any 
advertising or other promotional context by Consultant without the prior written consent of the City. 
 
4.14 
COUNTERPARTS 
 
 
This Contract may be executed in one or more counterparts, and each originally executed duplicate counterpart of 
this Contract shall be deemed to possess the full force and effect of the original. 
 
4.15 
CAPTIONS 
 
 
The captions used in this Contract are solely for the convenience of the parties, do not constitute a part of this 
Contract and are not to be used to construe or interpret this Contract. 
 
4.16  
SUBCONSULTANTS 
 
During the performance of the Contract, the Consultant may engage such additional subconsultants as may be 
required for the timely completion of this Contract. The addition of any subconsultants shall be subject to the prior 
approval of the City. 
 
In the event of subcontracting, the sole responsibility for fulfillment of all terms and conditions of this Contract 
rests with the Consultant. 
 
4.17  
INDEMNIFICATION 
 
The Consultant agrees, to the fullest extent permitted by law, to indemnify and hold harmless the City, its officers, 
directors and employees (collectively, City) against all damages, liabilities or costs, including reasonable attorneys’ 
fees and defense costs, to the extent caused by the Consultant’s negligent performance of professional services 
under this Contract and that of its subcontractors or anyone for whom the Consultant is legally liable. 
 
The City agrees, to the fullest extent permitted by law, to indemnify and hold harmless the Consultant, its officers, 
directors, employees and subcontractors (collectively, Consultant) against all damages, liabilities or costs, including 
reasonable attorney’s fees and defense costs, to the extent caused by the City’s negligent acts in connection with 
the Services and the acts of its contractors, subcontractors or consultants or anyone for whom the City is legally 
liable. 
 
Neither the City nor the Consultant shall be obligated to indemnify the other party in any manner whatsoever for 
the other party’s own negligence or for the negligence of others. 
 
4.18 
INSURANCE 
 
The Consultant shall secure and maintain at all times that this Contract is in effect, insurance coverage which shall 
include statutory workers’ compensation, comprehensive general and automobile liability, 
owner’s and 
Consultant’s protective liability insurance and errors and omissions professional liability. The comprehensive 
general and automobile liability limits shall be no less than one million dollars ($1,000,000) combined single limit. 
The owner’s and Consultant’s protective liability limits shall be no less than one million dollars ($1,000,000) for 
each occurrence and one million dollars ($1,000,000) policy aggregate naming the City as an additional insured. 
The minimum amounts of coverage for Consultant’s professional liability shall be one million dollars ($1,000,000). 
In other than errors and omissions professional liability, City’s and Consultant’s protective liability and worker’s 
compensation, the City of El Mirage shall be named as an additional insured.  
 
All insurance coverage shall be written through a carrier licensed in Arizona, or an approved non-admitted list of 
carriers published by the Arizona Department of Insurance, and possessing an A.M. Best rating of at least A- or 
above with policies and forms satisfactory to the City.

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The Consultant shall submit to the City a certificate of insurance evidencing the coverage and limits stated in the 
foregoing paragraph within ten (10) days of award of this Contract. City shall not issue a “Notice to Proceed” until 
after Consultant has submitted the certificate of insurance to City. Insurance evidenced by the certificate shall not 
expire or be canceled or materially changed without thirty (30) days prior written notice to the City, and a statement 
to that effect must appear on the face of the certificate and the certificate shall be signed by a person authorized to 
bind the insurer.  
 
The insurance policies, except Workers’ Compensation required by this Contract, shall name the City, its agents, 
representatives, officers, directors, officials and employees as Additional Insureds. 
 
4.19 
FEDERAL AND STATE EMPLOYMENT IMMIGRATION LAWS 
 
To the extent applicable under A.R.S. § 41-4401, Consultant warrants its and its subconsultants’ compliance with 
all federal immigration laws and regulations that relate to their compliance with the E-verify requirements under 
A.R.S. § 23-214(A). Consultant’s or its subconsultants’ breach of the above-mentioned warranty shall be deemed 
a material breach of the Contract and may result in the termination of the Contract by the City. The City retains the 
legal right to randomly inspect the papers and records of Consultant and its subconsultants to ensure that the 
Consultant and its subconsultants are complying with the above-mentioned warranty. 
 
The Consultant warrants to keep the papers and records open for random inspection during normal business hours 
by the City. The Consultant shall cooperate with the City’s random inspections including granting the City entry 
rights to Consultant’s property to perform the random inspections and waiving its right to keep such papers and 
records confidential. The failure of Consultant to comply with this warranty regarding the keeping of papers and 
records and cooperating with City’s random inspections shall constitute a material breach of the Contract and the 
City will have the right to immediately terminate the Contract.  
 
 
CITY OF EL MIRAGE  
 
 
CONSULTANT:    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
By: __Kathryn Chandler_____________ 
_______________________________  
                      
Print Name 
By: J. Crystal Dyches 
Its: City Manager 
 
 
 
 
 
 
 
 
 
 
By: ______________________________ 
 
 
 
 
 
 
 
 
 
Signature 
 
 
 
 
 
 
 
 
 
Its __Executive Director______________ 
 
 
 
 
 
 
 
 
 
Title 
 
ATTEST: 
 
 
 
____________________________ 
Sharon Antes, City Clerk 
 
 
 
APPROVED AS TO FORM: 
 
 
 
___________________________ 
        
Justin Pierce, City Attorney

EXHIBIT “A” 
NORTHWEST VALLEY CONNECT  
Cost Estimate 
 
A) 1,320 Estimated Accessible Trips 
1 to 7 miles (850 estimated annual trips) 
 
$ 34 per trip x 850 = $28,900 
8 to 15 miles (270 estimated annual trips) 
 
$ 44 per trip x 270 = $11,880 
16 to 25 miles (200 estimated annual trips)   
$54 per trip x 200 = $10,800 
26 miles plus   
 
Negotiable – not to be included in cost proposal. 
Total Annual Estimated Cost of accessible Trips   
$51,580 
 
B) 4,500 Authorized Rideshare Provider Trips  -  $41,000 
Total Annual Administrative Fees 
 
$6.50 per trip x 4,500 = $29,250 
 
C) Senior Bus Program – 1,350 Estimated Annual Trips 
Monthly Fee   
 
$1545 per month x 12 = $18,538 
 
Total Annual Cost Proposal (A + B + C)  
 
$140,368 
 
Riders will be charged $2 for each one-way trip and consultant will be responsible for billing the 
rider. The City of El Mirage will keep all fare charges.

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SCOPE OF WORK 
 
 
I. Scope of Services 
 
Consultant shall provide Local Dial-a-Ride services to residents of El Mirage. Consultant shall 
determine Americans with Disabilities Act (ADA) certification. Services provided by El Mirage 
Local Dial-a-Ride will be operated through a contract with Consultant. Consultant will use accessible 
vehicles and subcontract with an authorized rideshare service provider to deliver service throughout 
the El Mirage area. 
 
Local El Mirage Dial-a-Ride Service shall be available on non-holiday weekdays from 8 a.m. to 5 
p.m. A list of approved holidays is listed in “Exhibit B.” Trips must originate or terminate from 
within the City limits of El Mirage and must originate or terminate before traveling seven (7) miles. 
Ride requests exceeding seven (7) miles must be pre-approved by Consultant and the City of El 
Mirage. Consultant shall use its routing software to maintain reporting records including trips, 
individual clients, revenue miles and hours, and deadhead miles and hours as well as financial 
reports. The 7-Mile Service Area for local El Mirage Dial-a-Ride can be extended to accommodate 
the medical transit needs of City residents on a case-by-case basis. Consultant shall make 
arrangements for residents to be transported to essential medical services on weekends, holidays, and 
after regular hours (examples of these types of services may include cancer treatments and dialysis). 
Consultant must provide the City with a list of eligible riders who qualify for pre-approval by the 
City prior to beginning this service. 
 
Therefore, the Parties agree as follows: 
 
II. Terms 
 
A. Services to be provided by Consultant shall include the following: 
 
1. Consultant shall provide Dial-a-Ride services, administrative services, equipment, personnel 
and management services directly or through contractors, as provided in this Contract. 
Consultant shall ensure that the contractor(s) are duly qualified, licensed, trained, and have 
adequate equipment to perform services under this Contract; 
2. Provide marketing and merchandising of services; 
3. Draft and secure approval for annual operating budgets; 
4. Plan for, prepare changes, and amend service specifications; 
5. Determine, set, and amend as necessary the fare structure for services provided by Consultant; 
6. Establish and maintain an informal working group where El Mirage staff and other appropriate 
parties can coordinate and monitor service and resolve service and contractual performance 
issues; 
7. Provide professional staff as necessary to plan for, develop, contract for, monitor, and adjust 
service; 
8. Provide and manage a complaint resolution process;

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9. Recommend service specifications in consultation with the City; 
10. Provide monthly reports on ridership, revenue collected, and applicable performance standards 
on a frequency to be agreed upon between the parties; 
B. Finances 
1. Fares will cost two dollars ($2) for each one-way trip within the local El Mirage service 
area and will be billed to the rider once a month. Consultant is responsible for billing the 
rider. The City of El Mirage will keep all fare charges. 
2. An annual report to the Contract Administrator will be required by June 1 of each contract 
year; however, additional reporting may be necessary based on funding source. 
3. Consultant shall invoice the City on a monthly basis (as agreed upon by the parties) for 
service(s) provided to those accessing Dial-a-Ride services. 
C. Progress Meetings 
The parties agree to meet no less than quarterly to discuss the progress of the project or any issues 
that arise. At a minimum, the parties will discuss; 
1. Ridership and trips taken 
2. Program costs incurred 
3. Customer satisfaction 
4. Monitor service and resolve service and contractual performance issues 
 
Consultant shall provide reports on ridership, revenue collected, and applicable performance 
standards on a standard to be agreed upon. 
D. Marketing 
The City will include information on the program on its website. 
E. Staff 
The City and Consultant will provide professional staff as necessary to plan for, develop, contract 
for, monitor, and adjust service. 
F. With respect to the services provided hereunder, the City of El Mirage shall: 
1. If City desires services in addition to the services originally approved in the schedules 
hereto, City shall provide funding adequate to finance such services over and above 
funding provided by the Consultant and the City. 
2. In addition to the funding necessary to pay for actual services or costs, reimburse the 
Consultant within 30 days for its costs monthly to monitor and generally administer the 
service within the member’s community.

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3. Work with Consultant staff (as necessary) to research and resolve complaints made by 
residents of member’s community. Although a resident who wishes to file a formal 
complaint about Consultant-provided services should be referred to Consultant, the City 
acknowledges that it may receive complaints directly. 
4. At City’s election, become members of and participate in all meetings, deliberations, and 
decisions of any working group established to provide guidance to  
5. Consultant for services provided hereunder. 
6. The member shall provide advice to the Consultant and to any operator providing service 
required by this Contract in the preparation and amendment of service plans. 
G. Additional Terms: 
1. An El Mirage van will be used to transport El Mirage and Youngtown Seniors to the El 
Mirage Senior Center, located at 14010 N. El Mirage Road, El Mirage, Arizona, 85335. 
2. Pick up and Drop off: Start time for service will be at 8 a.m. and take-home time will be at 
1 p.m. The El Mirage City Manager or Designee will approve riders. Drop off at the El 
Mirage Senior Center will be at approximately 8:30 a.m. and take-home would be at 1 p.m, 
Monday through Friday. When the Center is closed, van ride service will not be available. 
3. Driver: The Driver will be paid through Consultant. One Consultant driver for the riders 
that fit in the van. Driver will be Passenger Assistance and Safety (PASS) trained, 
defensive driver trained, background checked and supervised by Consultant. The vehicle 
used is El Mirage’s accessible van. Driver will receive gate only access badge for the 
Public Works yard located at 10355 N. 121st Ave, El Mirage. Driver will be able to access 
yard to pick up and drop off the vehicle between 6 a.m. and 3 p.m. Monday through Friday. 
Driver will also receive training from El Mirage Public Works fleet staff on fueling 
procedures for the Dysart Unified School District fuel depot to fuel the van. Driver is 
responsible for fueling vehicle for daily services. Consultant is not responsible for fuel 
costs, maintenance or insurance costs of van. 
4. Marketing the Senior Center: Marketing the El Mirage Senior Center and transit to 
Youngtown residents will include social media, posters (poster stands in Walmart, etc), 
flyers at Youngtown and El Mirage libraries, and Consultant publications.

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EXHIBIT “B” 
The following is a list of approved City of El Mirage Holidays: 
 
     New Year’s Day 
January 1st * 
 
     Martin Luther King Day 
Third Monday in January 
 
     President’s Day 
Third Monday in February 
 
     Memorial Day 
Last Monday in May 
 
     Independence Day 
July 4th * 
 
     Labor Day 
First Monday in September 
 
     Veterans’ Day 
November 11th *  
 
     Day Before Thanksgiving 
Wednesday before Thanksgiving 
 
     Thanksgiving Day 
Fourth Thursday in November 
 
     Day After Thanksgiving 
Friday after Thanksgiving 
 
     Christmas Day 
December 25th * 
 
     Week between Christmas  
December 26 through December 31 
 
      and New Year’s Day 
 
  
 
 
 
* When a holiday falls on Saturday, it will be observed the preceding 
Friday. 
* When a holiday falls on a Sunday, it will be observed the following 
Monday. 
 
Administration Department staff will not be available on Fridays, as 
City Hall follows a Monday through Thursday, 7:00am to 5:30pm 
schedule.