Exhibit A - Cooperative Purchase Agreement

City of El Mirage — Regular Meeting (2021-08-17)

View PDF Item 18 Meeting page

Extracted text (via pymupdf) 253570 characters
CITY OF PHOENIX 
 
 
 
 
COOPERATIVE PURCHASING AGREEMENT BETWEEN THE CITY OF PHOENIX AND 
NATIONWIDE LEGAL SERVICES, LLC 
 
 
 
 
CITY OF PHOENIX CONTRACT NO._____________ 
 
 
 
COOP 21-035 - LEGAL PROCESSING, NOTARY AND RELATED SERVICES -                   
REQUIREMENTS CONTRACT 
 
 
 
Finance Department 
Procurement Division 
251 W. Washington St, 8th Floor 
Phoenix, AZ 85003 
 
 
PROCUREMENT OFFICER 
Tim Reed 
602-262-7189 
Tim.reed@phoenix.gov

TABLE OF CONTENTS 
 
SECTION I – AGREEMENT ............................................................................................ 3 
SECTION II – STANDARD TERMS AND CONDITIONS ................................................ 5 
SECTION III – SPECIAL TERMS AND CONDITIONS ................................................. 19 
SECTION IV – INSURANCE AND INDEMNIFICATION ............................................... 28 
SECTION V – SCOPE ................................................................................................... 32 
SECTION VI – PRICE SCHEDULE ............................................................................... 32 
SECTION VII – SUBMITTALS/APPROVALS ............................................................... 34

EXHIBIT B – PRICE SHEET 
 
 
CITY OF PHOENIX 
 
 
 
 
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COOP 21-035 Legal Processing, Notary, and Related Services                      Rev 12/2019 
SECTION I – AGREEMENT 
 
THIS AGREEMENT (this “Agreement”), entered into upon signature and recording by 
the City Clerk’s department, as required by Phoenix City Code, (“Effective Date”), is between 
the City of Phoenix, an Arizona municipal corporation (the “City”), and NATIONWIDE LEGAL 
SERVICES, LLC (“Contractor”), hereafter, the “Parties.” 
 
1. TERM OF AGREEMENT: 
This Agreement will expire after five years.    
 
2. COMPENSATION: 
City shall pay Contractor in accordance with the compensation under the Original Solicitation, 
as indicated in Exhibit B.  
 
3. CANCELLATION:  
3.1 This agreement may be cancelled pursuant to ARIZ. REV. STAT. § 38-511. 
3.2 City’s Right to Terminate. The City reserves the right to terminate this Agreement 
without cause, or to abandon the Services or any part of the Services not then 
furnished, by notifying Contractor in writing.. 
 
4. RECITALS: 
4.1 After a bid solicitation, State of Arizona (“Original Governmental Entity”) entered into 
CTR050851 solicitation # BPM002577 with Contractor (the “Original Solicitation”), a 
copy of which is attached as Exhibit A and incorporated by this reference. 
4.2 The City is permitted to purchase the Services under the Original Solicitation without 
further public bidding, and the Original Solicitation permits its cooperative use by other 
governmental agencies including the City. 
4.3 The City’s Procurement Code authorizes the City Manager to participate in, sponsor, 
conduct or administer any cooperative purchasing agreement for the procurement of 
any goods or services with one or more public procurement units and establish any 
regulations governing the City’s cooperative procurement program. 
4.4 The City Manager has authorized the use of this cooperative purchase to  provide Legal 
processing, Notary services, and related services in order to support all City 
Departments. Legal Processing and notary Services are used by various Departments 
citywide to deliver a wide array of Legal Notices to residents and businesses. These 
Legal Notices could include construction violations, investigations, court proceedings 
for both (in-state and out-of-state addresses), public notices, etc. 
4.5 The City desires to contract with Contractor for supplies, goods, or services that are 
identical (or nearly identical) to the supplies, goods, or services Contractor is providing 
the Original Governmental Entity under the Original Solicitation.  
4.6 Contractor consents to the City’s utilization of the Original Solicitation as the basis of 
this Agreement, and Contractor desires to enter into this Agreement to provide the 
Services set forth herein.

SECTION I – AGREEMENT 
 
 
CITY OF PHOENIX 
 
 
 
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COOP 21-035 Legal Processing, Notary, and Related Services                       Rev. 12/2019 
 
 
 
 
5. BUSINESS IN ARIZONA:  
The City will not enter contracts with Offerors (or any company(ies)) not granted authority to 
transact business, or not in good standing, in the state of Arizona by the Arizona Corporation 
Commission, unless the offeror asserts a statutory exception prior to entering a contract with 
the City. 
 
NOW, THEREFORE, in consideration of the foregoing recitals, which are incorporated herein 
by reference, and the covenants and promises contained herein, the Parties hereby agree as 
follows: 
 
Contractor agrees to comply with all the terms, conditions and specifications of the Original 
Solicitation for the purposes of this Agreement which terms, conditions, and specifications are 
incorporated herein by this reference. The “City of Phoenix” will be substituted for similar 
references to the Original Governmental Entity throughout. 
 
Contractor agrees to comply with the terms required by City of Phoenix on the following pages, 
which replace any similar clauses in the Original Solicitation:

SECTION II – STANDARD TERMS AND CONDITIONS 
 
 
CITY OF PHOENIX 
 
 
 
 
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COOP 21-035 Legal Processing, Notary, and Related Services                       Rev. 12/2019 
 
SECTION II – STANDARD TERMS AND CONDITIONS 
 
1. DEFINITION OF KEY WORDS USED IN THE SOLICITATION: 
 
Shall, Will, Must: 
Indicates a mandatory requirement. Failure to meet these 
mandatory requirements may result in the rejection of Offer 
as non-responsive. 
Should: 
Indicates something that is recommended but not 
mandatory. 
If 
the 
Contractor 
fails 
to 
provide 
recommended information, the City may, at its sole 
option, ask the Contractor to provide the information or 
evaluate the offer without the information. 
May: 
Indicates something that is not mandatory but 
permissible. 
 
For purposes of this solicitation, the following definitions will apply: 
“A.R.S.” 
Arizona Revised Statute 
“Buyer” or “Procurement 
Officer” 
City of Phoenix staff person responsible for the 
solicitation. The City employee or employees who have 
specifically been designated to act as a contact person 
or persons to the Contractor, and responsible for 
monitoring 
and 
overseeing 
the 
Contractor's 
performance under this contract. 
"City" 
The City of Phoenix 
"Contractor"  
The individual, partnership, or corporation who, as a 
result of the competitive process, is awarded a contract 
by the City of Phoenix.  
"Contract” 
or 
“Agreement" 
The legal agreement executed between the City of 
Phoenix, AZ and the Contractor. 
“Days” 
Means calendar days unless otherwise specified.

SECTION II – STANDARD TERMS AND CONDITIONS 
 
 
CITY OF PHOENIX 
 
 
 
 
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“Deputy 
Finance 
Director” 
The contracting authority for the City of Phoenix, AZ, 
authorized to sign contracts and amendments thereto on 
behalf of the City of Phoenix, AZ. 
“Employer” 
Any individual or type of organization that transacts 
business in this state, that has a license issued by an 
agency in this state and employs one or more 
employees in this state. Employer includes this state, 
any political subdivision of this state and self-employed 
persons. In the case of an independent contractor, 
employer means the independent contractor and does 
not mean the person or organization that uses contract 
labor. (A.R.S. 23-211). 
“Offer” 
Means a response from a supplier, contractor or service 
provider to a solicitation request that, if awarded, binds 
the supplier, contractor or service provider to perform in 
accordance with the contract. Same as bid, proposal, 
quotation or tender. 
 “Offeror” 
Any Vendor, Seller or Supplier submitting a competitive 
offer in response to a solicitation from the City. Same as 
Bidder or Proposer. 
“Solicitation” 
Means an Invitation for Bid (IFB), Request for Proposal 
(RFP), Request for Quotations (RFQ), Request for 
Qualifications (RFQu) and request for sealed bids, or 
any other type of formal procurement which the City 
makes public through advertising, mailings, or some 
other method of communication. It is the process by 
which the City seeks information, proposals, bids or 
quotes from suppliers. 
“Suppliers” 
Firms, entities or individuals furnishing goods or services 
to the City. 
“Vendor or Seller” 
A seller of goods or services. 
 
2. 
CONTRACT INTERPRETATION: 
2.1. 
APPLICABLE LAW: This Contract will be governed by the law of the State of 
Arizona, and suits pertaining to this Contract will be brought only in Federal or 
State courts in Maricopa County, State of Arizona.

SECTION II – STANDARD TERMS AND CONDITIONS 
 
 
CITY OF PHOENIX 
 
 
 
 
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2.2. 
CONTRACT ORDER OF PRECEDENCE: In the event of a conflict in the 
provisions of the Contract, as accepted by the City and as they may be 
amended, the following will prevail in the order set forth below: 
2.2.1. Special terms and conditions 
2.2.2. Standard terms and conditions 
2.2.3. Amendments  
2.2.4. Statement or scope of work 
2.2.5. Specifications 
2.2.6. Attachments 
2.2.7. Exhibits 
2.2.8. Instructions to Contractors 
2.2.9. Other documents referenced or included in the Solicitation 
 
2.3. 
ORGANIZATION – EMPLOYMENT DISCLAIMER: The Agreement resulting 
hereunder is not intended to constitute, create, give rise to or otherwise 
recognize a joint venture agreement or relationship, partnership or formal 
business organization of any kind, and the rights and obligations of the parties 
will be only those expressly set forth in the agreement. The parties agree that 
no persons supplied by the Contractor in the performance of Contractor’s 
obligations under the agreement are considered to be City’s employees and that 
no rights of City civil service, retirement or personnel rules accrue to such 
persons. The Contractor will have total responsibility for all salaries, wage 
bonuses, retirement, withholdings, workmen’s compensation, occupational 
disease compensation, unemployment compensation, other employee benefits 
and all taxes and premiums appurtenant thereto concerning such persons, and 
will save and hold the City harmless with respect thereto. 
 
2.4. 
SEVERABILITY: The provisions of this Contract are severable to the extent that 
any provision or application held to be invalid will not affect any other provision 
or application of the contract which may remain in effect without the invalid 
provision or application. 
 
2.5. 
NON-WAIVER OF LIABILITY: The City of Phoenix as a public entity supported 
by tax monies, in execution of its public trust, cannot agree to waive any lawful 
or legitimate right to recover monies lawfully due it. Therefore, any Contractor 
agrees that it will not insist upon or demand any statement whereby the City 
agrees to limit in advance or waive any right the City might have to recover 
actual lawful damages in any court of law under applicable Arizona law. 
 
2.6. 
PAROL EVIDENCE: This Agreement is intended by the parties as a final 
expression of their agreement and is intended also as a complete and exclusive 
statement of the terms of this agreement. No course of prior dealings between 
the parties and no usage in the trade will be relevant to supplement or explain

SECTION II – STANDARD TERMS AND CONDITIONS 
 
 
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any term used in this Contract. Acceptance or acquiescence in a course of 
performance rendered under this contract will not be relevant to determine the 
meaning of this Contract even though the accepting or acquiescing party has 
knowledge of the nature of the performance and opportunity to object. 
3. 
CONTRACT ADMINISTRATION AND OPERATION: 
3.1. 
RECORDS: All books, accounts, reports, files and other records relating to the 
contract will be subject at all reasonable times to inspection and audit by the 
City for five years after completion of the contract. Such records will be produced 
at a City of Phoenix office as designated by the City. Confidentiality will be 
maintained, and City will not violate any proprietary or other confidentiality 
agreements vendor has in place. 
 
3.2. 
DISCRIMINATION PROHIBITED: Contractor agrees to abide by the provisions 
of the Phoenix City Code Chapter 18, Article V as amended.  
 
Any contractor, in performing under this contract, will not discriminate against 
any worker, employee or applicant, or any member of the public, because of 
race, color, religion, sex, national origin, age or disability nor otherwise commit 
an unfair employment practice. The supplier and/or lessee will take action to 
ensure that applicants are employed, and employees are dealt with during 
employment without regard to their race, color, religion, sex, or national origin, 
age or disability and adhere to a policy to pay equal compensation to men and 
women who perform jobs that require substantially equal skill, effort and 
responsibility, and that are performed within the same establishment under 
similar working conditions. Such action will include but not be limited to the 
following: Employment, promotion, demotion or transfer, recruitment or 
recruitment advertising, layoff or termination; rates of pay or other forms of 
compensation; and selection for training; including apprenticeship. The supplier 
further agrees that this clause will be incorporated in all subcontracts with all 
labor organizations furnishing skilled, unskilled and union labor, or who may 
perform any such labor or services in connection with this contract. Contractor 
further agrees that this clause will be incorporated in all subcontracts, job-
contractor agreements or subleases of this agreement entered into by 
supplier/lessee. 
 
3.3. 
EQUAL EMPLOYMENT OPPORTUNITY AND PAY: In order to do business 
with the City, Contractor must comply with Phoenix City Code, 1969, Chapter 
18, Article V, as amended, Equal Employment Opportunity Requirements. 
Contractor will direct any questions in regard to these requirements to the Equal 
Opportunity Department, (602) 262-6790.  
 
For a Contractor with 35 employees or fewer: Contractor in performing under 
this Agreement shall not discriminate against any worker, employee or

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applicant, or any member of the public, because of race, color, religion, sex, 
national origin, age, or disability, nor otherwise commit an unfair employment 
practice. The Contractor will ensure that applicants are employed, and 
employees are dealt with during employment without regard to their race, color, 
religion, sex, national origin, age, or disability. Such action shall include but not 
be limited to the following: employment, promotion, demotion or transfer, 
recruitment or recruitment advertising, layoff or termination; rates of pay or other 
forms of compensation; and selection for training; including apprenticeship. The 
Contractor further agrees that this clause will be incorporated in all subcontracts 
related to this Agreement that involve furnishing skilled, unskilled and union 
labor, or who may perform any such labor or services in connection with this 
Agreement. Contractor further agrees that this clause will be incorporated in all 
subcontracts, Contractor agreements or subleases of this agreement entered 
into by supplier/lessee. 
 
For a Contractor with more than 35 employees: Contractor in performing 
under this Agreement shall not discriminate against any worker, employee or 
applicant, or any member of the public, because of race, color, religion, sex, 
national origin, age, or disability, nor otherwise commit an unfair employment 
practice. The Contractor will ensure that applicants are employed, and 
employees are dealt with during employment without regard to their race, color, 
religion, sex, national origin, age, or disability, and shall adhere to a policy to 
pay equal compensation to men and women who perform jobs that require 
substantially equal skill, effort, and responsibility, and that are performed within 
the same establishment under similar working conditions. Such action shall 
include but not be limited to the following: employment, promotion, demotion or 
transfer, recruitment or recruitment advertising, layoff or termination; rates of 
pay or other forms of compensation; and selection for training; including 
apprenticeship. The Contractor further agrees that this clause will be 
incorporated in all subcontracts with all labor organizations furnishing skilled, 
unskilled and union labor, or who may perform any such labor or services in 
connection with this contract. Contractor further agrees that this clause will be 
incorporated in all subcontracts, job-Contractor agreements or subleases of this 
Agreement entered into by supplier/lessee. The Contractor further agrees not to 
discriminate against any worker, employee or applicant, or any member of the 
public, because of sexual orientation or gender identity or expression and shall 
ensure that applicants are employed, and employees are dealt with during 
employment without regard to their sexual orientation or gender identity or 
expression. 
 
 
3.3.3 Documentation:  Suppliers and lessees may be required to provide 
additional documentation to the Equal Opportunity Department affirming that a 
nondiscriminatory policy is being utilized.

SECTION II – STANDARD TERMS AND CONDITIONS 
 
 
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3.3.4 Monitoring:  The Equal Opportunity Department shall monitor the 
employment policies and practices of suppliers and lessees subject to this article 
as deemed necessary.  The Equal Opportunity Department is authorized to 
conduct on-site compliance reviews of selected firms, which may include an 
audit of personnel and payroll records, if necessary. 
 
3.4. 
LEGAL WORKER REQUIREMENTS: The City of Phoenix is prohibited by 
A.R.S. § 41-4401 from awarding a contract to any Contractor who fails, or whose 
subcontractors fail, to comply with A.R.S. § 23-214(A). Therefore, Contractor 
agrees that: 
3.4.1. Contractor and each subcontractor it uses warrants their compliance with 
all federal immigration laws and regulations that relate to their employees 
and their compliance with A.R.S. § 23-214, subsection A. 
3.4.2. A breach of a warranty under paragraph 1 will be deemed a material 
breach of the contract that is subject to penalties up to and including 
termination of the contract. 
3.4.3. The City of Phoenix retains the legal right to inspect the papers of any 
Contractor or subcontractor employee who works on the contract to 
ensure that the Contractor or subcontractor is complying with the 
warranty under paragraph 1. 
 
3.5. 
HEALTH, 
ENVIRONMENTAL 
AND 
SAFETY 
REQUIREMENTS: 
The 
Contractor’s products, services and facilities will be in full compliance with all 
applicable Federal, State and local health, environmental and safety laws, 
regulations, standards, codes and ordinances, regardless of whether or not they 
are referred to by the City.  
 
At the request of City representatives, the Contractor will provide the City: 
3.5.1. Environmental, safety and health regulatory compliance documents 
(written safety programs, training records, permits, etc.) applicable to 
services provided by the Contractor in this contract 
3.5.2. A list of all federal, state, or local (EPA, OSHA, Maricopa County, etc.) 
citations or notice of violations issued against their firm or their 
subcontractors including dates, reasons, dispositions and resolutions. 
 
The City will have the right, but not the obligation to inspect the facilities, 
transportation vehicles or vessels, containers and disposal facilities provided by 
the Contractor or subcontractor. The City will also have the right to inspect 
operations conducted by the Contractor or subcontractor in the performance of 
this agreement. The City further reserves the right to make unannounced 
inspections of the Contractor’s facilities (during normal business hours).

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3.6. 
COMPLIANCE WITH LAWS: Contractor agrees to fully observe and comply 
with all applicable Federal, State and local laws, regulations, standards, codes 
and ordinances when performing under this Contract regardless of whether they 
are being referred to by the City. Contractor agrees to permit City inspection of 
Contractor’s business records, including personnel records to verify any such 
compliance.  
 
Because the contractor will be acting as an independent contractor, the City 
assumes no responsibility for the Contractor’s acts. 
 
3.7. 
LAWFUL PRESENCE REQUIREMENT: Pursuant to A.R.S. §§ 1-501 and -502, 
the City of Phoenix is prohibited from awarding a contract to any natural person 
who cannot establish that he or she is lawfully present in the United States. In 
order to establish lawful presence, this person must produce qualifying 
identification and sign a City-provided affidavit affirming that the identification 
provided is genuine. This requirement will be imposed at the time of contract 
award. In the event the prevailing responder is unable to satisfy this 
requirement, the City will offer the award to the next-highest scoring responder. 
The law does not apply to fictitious entities such as corporations, partnerships 
and limited liability companies 
 
3.8. 
CONTINUATION DURING DISPUTES: Contractor agrees that notwithstanding 
the existence of any dispute between the parties, insofar as is possible, under 
the terms of the contract, the Contractor will continue to perform the obligations 
required of Contractor during the continuation of any such dispute unless 
enjoined or prohibited by an Arizona Court of competent jurisdiction. 
 
3.9. 
EMERGENCY PURCHASES: The City reserves the right to purchase from 
other sources those items which are required on an emergency basis and 
cannot be supplied immediately from stock by the Contractor. 
4. 
COSTS AND PAYMENTS:    
4.1. 
GENERAL:  Any prompt payment terms offered must be clearly noted by the 
Contractor on all invoices submitted to the City for the payment of goods or 
services received. The City will make every effort to process payment for the 
purchase of material or services within thirty to forty-five calendar days after 
receipt of a correct invoice, unless a good faith dispute exists to any obligation 
to pay all or a portion of the account. Payment terms are specified in the Offer.  
 
4.2. 
PAYMENT DEDUCTION OFFSET PROVISION: Contractor acknowledges that 
the City Charter requires that no payment be made to any Contractor as long as 
there is an outstanding obligation due to the City. Contractor agrees that any 
obligation it owes to the City will be offset against any payment due to the 
Contractor from the City.

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4.3. 
LATE SUBMISSION OF CLAIM BY CONTRACTOR: The City will not honor 
any invoices or claims which are tendered one year after the last item of the 
account accrued. 
 
4.4. 
DISCOUNTS: Payment discounts will be computed from the date of receiving 
acceptable products, materials and/or services or correct invoice, whichever is 
later to the date payment is mailed. 
 
4.5. 
NO ADVANCE PAYMENTS: Advance payments are not authorized. Payment 
will be made only for actual services or commodities that have been received, 
unless addressed specifically in the Scope of work for subscription services. 
 
4.6. 
FUND APPROPRIATION CONTINGENCY: The Vendor recognizes that any 
agreement entered into will commence upon the day first provided and continue 
in full force and effect until termination in accordance with its provisions. The 
Vendor and the City herein recognize that the continuation of any contract after 
the close of any given fiscal year of the City, which ends on June 30th of each 
year, will be subject to the approval of the budget of the City providing for or 
covering such contract item as an expenditure therein. The City does not 
represent that said budget item will be actually adopted, said determination 
being the determination of the City Council at the time of the adoption of the 
budget. 
 
4.7. 
MAXIMUM PRICES: The City will not be invoiced at prices higher than those 
stated in any contract resulting from this Offer. Contractor certifies, by signing 
this Offer that the prices offered are no higher than the lowest price the 
Contractor charges other buyers for similar quantities under similar conditions, 
as applicable and shown by quotes for like services and goods. Contractor 
further agrees that any reductions in the price of the goods or services covered 
by this Offer and occurring after award will apply to the undelivered balance. 
The Contractor will promptly notify the City of such price reductions. 
 
4.8. 
F.O.B. POINT: All prices are to be quoted F.O.B. delivered, unless specified 
elsewhere in this solicitation. 
 
 
5. 
CONTRACT CHANGES: 
5.1. 
CONTRACT AMENDMENTS: Contracts will be modified only by a written 
contract amendment signed persons duly authorized to enter into contracts on 
behalf of the Contractor. No verbal agreement or conversation with any officer, 
agent, or employee of the City either before or after execution of the contract, 
will affect or modify any of the terms or obligations contained or to be contained

SECTION II – STANDARD TERMS AND CONDITIONS 
 
 
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in the contract. Any such verbal agreements or conversation shall be considered 
as unofficial information and in no way binding upon the City or the Contractor. 
All agreements shall be in writing and contract changes shall be by written 
amendment signed by both parties.  
 
5.2. 
ASSIGNMENT - DELEGATION: No right or interest in this contract nor monies 
due hereunder will be assigned in whole or in part without written permission of 
the City, and no delegation of any duty of Contractor will be made without prior 
written permission of the City, which may be withheld for good cause. Any 
assignment or delegation made in violation of this section will be void. 
 
5.3. 
 NON-EXCLUSIVE CONTRACT: Any contract resulting from this solicitation will 
be awarded with the understanding and agreement that it is for the sole 
convenience of the City. The City reserves the right to obtain like goods or 
services from another source when necessary. 
 
6. 
RISK OF LOSS AND LIABILITY: 
6.1. 
TITLE AND RISK OF LOSS: The title and risk of loss of material or service will 
not pass to the City until the City actually receives the material or service at the 
point of delivery; and such loss, injury, or destruction will not release seller from 
any obligation hereunder. 
 
6.2. 
ACCEPTANCE: All material or service is subject to final inspection and 
acceptance by the City. Material or service failing to conform to the 
specifications of this contract will be held at Contractor's risk and may be 
returned to the Contractor. If so returned, all costs are the responsibility of the 
Contractor. Noncompliance will conform to the cancellation clause set forth in 
this document. 
 
6.3. 
FORCE MAJEURE: Except for payment of sums due, neither party will be liable 
to the other nor deemed in default under this contract if and to the extent that 
such party's performance of this contract is prevented by reason of force 
majeure. The term "force majeure" means an occurrence that is beyond the 
control of the party affected and occurs without its fault or negligence. Force 
majeure will not include late performance by a subcontractor unless the delay 
arises out of a force majeure occurrence in accordance with this force majeure 
term and condition. 
 
If either party is delayed at any time in the progress of the work by force majeure, 
the delayed party will notify the other party in writing of such delay, as soon as 
is practical, of the commencement thereof and will specify the causes of such 
delay in such notice. Such notice will be hand-delivered or mailed certified-return 
receipt and will make a specific reference to this provision, thereby invoking its 
provisions. The delayed party will cause such delay to cease as soon as

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practicable and will notify the other party in writing when it has done so. The 
time of completion will be extended by contract modification for a period of time 
equal to the time that results or effects of such delay prevent the delayed party 
from performing in accordance with this contract. 
 
6.4. 
LOSS OF MATERIALS: The City does not assume any responsibility, at any 
time, for the protection of or for loss of materials, from the time that the contract 
operations have commenced until the final acceptance of the work by the project 
manager. 
 
6.5. 
CONTRACT PERFORMANCE: Contractor will furnish all necessary labor, 
tools, equipment, and supplies to perform the required services at the City 
facilities designated, unless otherwise specifically addressed in the scope, or 
elsewhere in this Agreement. The City's authorized representative will decide all 
questions which may arise as to the quality and acceptability of any work 
performed under the contract. If, in the opinion of the City's authorized 
representative, performance becomes unsatisfactory, the City will notify the 
Contractor. 
 
The Contractor will have 30 days from that time to correct any specific instances 
of unsatisfactory performance, unless a different amount of time is specified in 
the agreement. In the event the unsatisfactory performance is not corrected 
within the time specified, the City will have the immediate right to complete the 
work to its satisfaction and will deduct the cost to cover from any balances due 
or to become due the Contractor. Repeated incidences of unsatisfactory 
performance may result in cancellation of the agreement for default. 
 
6.6. 
DAMAGE TO CITY PROPERTY: Contractor will perform all work so that no 
damage to the building or grounds results. Contractor will repair any damage 
caused to the satisfaction of the City at no cost to the City. 
 
Contractor will take care to avoid damage to adjacent finished materials that are 
to remain. If finished materials are damaged, Contractor will repair and finish to 
match existing material as approved by the City at Contractor's expense. 
7. 
CITY’S CONTRACTUAL RIGHTS: 
7.1. 
Whenever one party to this contract in good faith has reason to question the 
other party's intent to perform, the former party may demand that the other party 
give a written assurance of this intent to perform. In the event that a demand is 
made and no written assurance is given within five days, the demanding party 
may treat this failure as an anticipatory repudiation of this contract. 
 
7.2. 
NON-EXCLUSIVE REMEDIES: The rights and remedies of the City under this 
Contract are non-exclusive.

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7.3. 
DEFAULT IN ONE INSTALLMENT TO CONSTITUTE BREACH: Each 
installment or lot of the agreement is dependent on every other installment or 
lot and a delivery of non-conforming goods or a default of any nature under one 
installment or lot will impair the value of the whole agreement and constitutes a 
total breach of the agreement as a whole. 
 
7.4. 
ON TIME DELIVERY: Because the City is providing services which involve 
health, safety and welfare of the general public, delivery time is of the essence. 
Delivery must be made in accordance with the delivery schedule promised by 
the Contractor.  
 
7.5. 
DEFAULT: In case of default by the Contractor, the City may, by written notice, 
cancel this contract and repurchase from another source and may recover the 
excess costs by (1) deduction from an unpaid balance due; (2) collection against 
the bid and/or performance bond, or (3) a combination of the aforementioned 
remedies or other remedies as provided by law. 
 
7.6. 
COVENANT AGAINST CONTINGENT FEES: Seller warrants that no person or 
selling agent has been employed or retained to solicit or secure this contract 
upon an agreement or understanding for a commission, percentage, brokerage, 
or contingent fee, excepting bona fide employers or bona fide established 
commercial or selling agencies maintained by the seller for the purpose of 
securing business. For breach or violation of this warranty, the City will have the 
right to annul the contract without liability or in its discretion to deduct from the 
contract price a consideration, or otherwise recover the full amount of such 
commission, brokerage or contingent fee. 
 
7.7. 
COST JUSTIFICATION: In the event only one response is received, the City 
may require that the Contractor submit a cost proposal in sufficient detail for the 
City to perform a cost/price analysis to determine if the Offer price is fair and 
reasonable. 
 
7.8. 
WORK PRODUCT, EQUIPMENT AND MATERIALS: All work product, 
equipment, or materials created or purchased under this contract belongs to the 
City and must be delivered to the City at City’s request upon termination of this 
contract. Contractor agrees to assign to City all rights and interests Contractor 
may have in materials prepared under this contract that are “works for hire” 
within the meaning of the copyright laws of the United States, including any right 
to derivative use of the material. 
8. 
CONTRACT TERMINATION: 
8.1. 
GRATUITIES: The City may, by written notice to the Contractor, cancel this 
contract if it is found that gratuities, in the form of entertainment, gifts or

SECTION II – STANDARD TERMS AND CONDITIONS 
 
 
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otherwise, were offered or given by the Contractor or any agent or 
representative of the Contractor, to any officer or employee of the City making 
any determinations with respect to the performing of such contract. In the event 
this contract is canceled by the City pursuant to this provision, the City will be 
entitled, in addition to any other rights and remedies, to recover or withhold from 
the Contractor the amount of the gratuity. 
 
8.2. 
CONDITIONS AND CAUSES FOR TERMINATION:  
8.2.1 This contract may be terminated at any time by mutual written consent, 
or by the City, with or without cause, upon giving thirty-day written notice 
to Contractor. The City at its convenience, by written notice, may 
terminate this contract, in whole or in part. If this contract is terminated, 
the City will be liable only for payment under the payment provisions of 
this contract for services rendered and accepted material received by the 
City before the effective date of termination. Title to all materials, work-
in-process and completed but undeliverable goods, will pass to the City 
after costs are claimed and allowed. The Seller will submit detailed cost 
claims in an acceptable manner and will permit the City to examine such 
books and records as may be necessary in order to verify the 
reasonableness of any claims. 
8.2.2 The City reserves the right to cancel the whole or any part of this contract 
due to failure of Contractor to carry out any term, promise, or condition of 
the contract. The City will issue a written notice of default to Contractor 
for acting or failing to act as in any of the following: 
• 
In the opinion of the City, Contractor provides personnel who do 
not meet the requirements of the contract; 
 
• 
In the opinion of the City, Contractor fails to perform adequately 
the stipulations, conditions or services/specifications required in 
this contract; 
 
• 
In the opinion of the City, Contractor attempts to impose on the 
City personnel or materials, products or workmanship, which is of 
an unacceptable quality. 
 
• 
Contractor fails to furnish the required service and/or product 
within the time stipulated in the contract; 
 
• 
In the opinion of the City, Contractor fails to make progress in the 
performance of the requirements of the contract and/or give the 
City a positive indication that Contractor will not or cannot perform 
to the requirements of the contract.

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8.3. 
CONTRACT CANCELLATION: All parties acknowledge that this contract is 
subject to cancellation by the City of Phoenix pursuant to the provision of 
Section 38-511, Arizona Revised Statutes. 
9. 
STATE AND LOCAL TRANSACTION PRIVILEGE TAXES:  
In accordance with applicable state and local law, transaction privilege taxes may be 
applicable to this transaction. The state and local transaction privilege (sales) tax 
burden and legal liability to remit taxes are on the vendor that is conducting business 
in Arizona and the City of Phoenix. Any failure by the Contractor to collect applicable 
taxes from the City will not relieve the Contractor from its obligation to remit taxes. It is 
the responsibility of the prospective bidder to determine any applicable taxes. The City 
will look at the price or offer submitted and will not deduct, add or alter pricing based 
on speculation or application of any taxes, nor will the City provide advice or guidance. 
If you have questions regarding your tax liability, please seek advice from a tax 
professional prior to submitting your offer. You may also find information at 
https://www.phoenix.gov/finance/plt or https://www.azdor.gov/Business.aspx. Once 
your offer is submitted, the Offer is valid for the time specified in this Solicitation, 
regardless of mistake or omission of tax liability. If the City finds over payment of a 
project due to tax consideration that was not due, the Contractor will be liable to the 
City for that amount, and by contracting with the City, the Contractor agrees to remit 
any overpayments back to the City for miscalculations on taxes included in a offer price. 
10.      TAX INDEMNIFICATION:  
Contractor will pay all federal, state and local taxes applicable to its operation and any 
persons employed by the Contractor, and require the same of all subcontractors. 
Contractor will hold the City harmless from any responsibility for taxes, damages and 
interest, if applicable, contributions required under federal, and/or state and local laws 
and regulations and any other costs including transaction privilege taxes, 
unemployment compensation insurance, Social Security and Worker's Compensation, 
and require the same of all subcontractors. 
11.      TAX RESPONSIBILITY QUALIFICATION:   
Contractor may be required to establish, to the satisfaction of City, that any and all fees 
and taxes due to the City or the State of Arizona for any License or Transaction 
Privilege taxes, Use Taxes or similar excise taxes, are currently paid (except for 
matters under legal protest). Contractor agrees to a waiver of the confidentiality 
provisions contained in the City Finance Code and any similar confidentiality provisions 
contained in Arizona statutes relative to State Transaction Privilege Taxes or Use 
Taxes. Contractor agrees to provide written authorization to the City Finance 
Department and to the Arizona State Department of Revenue to release tax information 
relative to Arizona Transaction Privilege Taxes or Arizona Use Taxes in order to assist 
the Department in evaluating Contractor's qualifications for and compliance with 
contract for duration of the term of contract.

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12. 
NO ISRAEL BOYCOTT:   
By entering into this contract, the Contractor certifies that they are not currently 
engaged in, and agrees for the duration of the contract to not engage in, a boycott of 
goods or services from Israel.

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SECTION III – SPECIAL TERMS AND CONDITIONS 
 
 
1. METHOD OF ORDERING:  Contractor shall deliver items and/or services only upon 
receipt of a written purchase order.  All Contractor invoices and packing/delivery tickets 
must include the City of Phoenix purchase order number. 
 
2. METHOD 
OF 
INVOICING: 
Invoice 
must 
be 
emailed 
in 
.pdf 
format 
to 
invoices@phoenix.gov and must include the following:  
• City purchase order number or shopping cart number  
• Items listed individually by the written description and part number. 
• Unit price, extended and totaled. 
• Quantity ordered, back ordered, and shipped. 
• Applicable tax 
• Invoice number and date. 
• Delivery address. 
• Payment terms. 
• FOB terms. 
• Remit to address 
 
3. METHOD OF PAYMENT: Payment to be made from Contractor’s invoice and a copy of 
the signed delivery/service ticket submitted to cover items received and accepted during 
the billing period. 
 
4. PARTIAL PAYMENTS: Partial payments are not authorized on individual purchase        
orders.  Payment will be made upon final delivery and acceptance of all goods and 
services on the purchase order. 
 
5. SUPPLIER PROFILE CHANGES:  It is the responsibility of the Contractor to promptly 
update their profile in procurePHX at www.phoenix.gov/procure. If Contractor’s legal 
identify has changed, the Procurement Officer must be notified immediately. Failure to do 
so may result in non-payment of invoices and contract termination. 
 
6. AUTHORIZED CHANGES: The City reserves the right at any time to make changes in 
any one or more of the following: (a) specifications; (b) methods of shipment or packing; 
(c) place of delivery; (d) time of delivery; and/or (e) quantities. If the change causes an 
increase or decrease in the cost of or the time required for performance, an equitable 
adjustment may be made in the price or delivery schedule, or both. Any claim for 
adjustment will be deemed waived unless asserted in writing within thirty days from the 
receipt of the change. Price increases or extensions of delivery time will not be binding on 
the City unless evidenced in writing and approved by the Deputy Finance Director or 
Department Director prior to the institution of the change.

SECTION III – SPECIAL TERMS AND CONDITIONS 
 
 
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7. SUSPENSIONS OF WORK: The Procurement Officer and the project manager reserve the 
right to suspend work wholly or in part if deemed necessary for the best interest of the 
City. This suspension will be without compensation to the Contractor, other than to adjust 
the contract completion/delivery requirements. 
 
8. HOURS OF WORK: All work under this contract shall be coordinated with the City’s project 
manager. Any changes to the established schedule must have prior written approval by 
the City’s project manager. 
 
9. POST AWARD CONFERENCE: A post-award conference may be held by the 
Procurement Officer or project manager prior to commencement of any work on the 
project.  The purpose of this conference is to discuss critical elements of the work schedule 
and operational problems and procedures. 
 
10. PERFORMANCE INTERFERENCE: Contractor shall notify the City’s department contact 
immediately of any occurrence and/or condition that interferes with the full performance of 
the contract and confirm it in writing within 24 hours. 
 
Department Contact: Amanda Griffin 
      Phone: 602-262-4576  
 
11. ADVERTISING: Contractor will not advertise or publish news releases concerning this 
contract without the prior written consent of the Deputy Finance Director or Department 
Director, and the City will not unreasonably withhold permission. 
 
12. EXCLUSIVE POSSESSION: All services, information, computer program elements, 
reports, and other deliverables which may be created under this contract are the sole 
property of the City of Phoenix and will not be used by the Contractor or any other person 
except with prior written permission by the City. 
 
13. STRICT PERFORMANCE: Failure of either party to insist upon the strict performance of 
any item or condition of the contract or to exercise or delay the exercise of any right or 
remedy provided in the contract, or by law, or the acceptance of materials or services, 
obligations imposed by this contract, or by law, will not be deemed a waiver of any right of 
either party to insist upon the strict performance of the contract. 
 
14. LICENSES AND PERMITS: Contractor will keep current Federal, State, and local licenses 
and permits required for the operation of the business conducted by the Contractor as 
applicable to this contract.

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15. COMMUNICATION IN ENGLISH: It is mandatory that the Contractor’s lead person 
assigned to any City facility can speak, read, and write in English to effectively 
communicate with City staff. 
 
16. CONTRACTOR ASSIGNMENTS: The Contractor hereby agrees that any of its employees 
who may be assigned to a City site to satisfy obligations under this contract shall be used 
exclusively for that purpose during the hours when they are working in areas covered by 
this contract and shall perform no work at other City facilities. If other services, in addition 
to or separate from, the services specified herein, may be deemed necessary by the 
Deputy Finance Director or Department Director or his authorized representative, the 
Contractor may be requested to perform the additional or special service. 
 
 
17. TRANSITION OF CONTRACT: Contractor will, without limitation, provide important 
information to a successor Contractor and the City to ensure continuity of service at the 
required level of proficiency and agrees to provide to the City all files, supplies, data, 
records, and any other properties or materials of the City, which the City owns or has rights 
to pursuant to this contract and which are in the possession of Contractor.  The provisions 
of this section will survive the expiration or termination of this contract.  
 
18. BACKGROUND SCREENING:  
Contractor agrees that all Contractor and subcontractors’ workers (collectively “Contract 
Worker(s))” pursuant to this Agreement will be subject to background and security checks 
and screening (collectively “Background Screening”) at Contractor’s sole cost and 
expense, unless otherwise provided for in the scope of work. Contractor’s background 
screening will comply with all applicable laws, rules and regulations. Contractor further 
agrees that the background screening is necessary to preserve and protect the public 
health, safety and welfare. The City requires a completed Contract Worker 
Badge/Key/Intrusion Detection Responsibilities Agreement for each Contract Worker who 
requires a badge or key. 
18.1 Background Screening Risk Level: The City has established two levels of risk: 
Standard and Maximum risk. If the scope of work changes, the City may amend 
the level of risk, which could require the Contractor to incur additional contract 
costs to obtain background screens or badges.  
 
18.2 Terms of This Section Applicable to all Contractor’s Contracts and 
Subcontracts: Contractor will include Contract Worker background screening in 
all contracts and subcontracts for services furnished under this agreement. 
 
18.3 Materiality of Background Screening Requirements; Indemnity: The 
background screening requirements are material to City’s entry into this agreement 
and any breach of these provisions will be deemed a material breach of this 
contract. In addition to the indemnity provisions set forth in this agreement, 
Contractor will defend, indemnify and hold harmless the City for all claims arising

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out of this background screening section including, but not limited to, the 
disqualifications of a Contract Worker by Contractor. The background screening 
requirements are the minimum requirements for the Agreement. The City in no 
way warrants that these minimum requirements are sufficient to protect Contractor 
from any liabilities that may arise out of the Contractor’s services under this 
Agreement or Contractor’s failure to comply with this section. Therefore, 
Contractor and its Contract Workers will take any reasonable, prudent and 
necessary measures to preserve and protect public health, safety and welfare 
when providing services under this Agreement. 
 
18.4 Continuing Duty; Audit: Contractor’s obligations and requirements will continue 
throughout the entire term of this Agreement. Contractor will maintain all records 
and documents related to all background screenings and the City reserves the 
right to audit Contractor’s records. 
 
18.5 Contractor’s Default; Liquidated Damages; Reservation of Remedies for 
Material Breach: If Contractor is required to access any City facilities without an 
escort, City badging is required. Contractor’s default under this section will include, 
but is not limited to, the following: 
• Contract Worker gains access to a City facility(s) without the proper badge or key; 
• Contract Worker uses a badge or key of another to gain access to a City facility; 
• Contract Worker commences services under this agreement without the proper 
badge, key or background screening; 
• Contract Worker or Contractor submits false information or negligently submits 
wrong information to the City to obtain a badge, key or applicable background 
screening; or 
• Contractor fails to collect and timely return Contract Worker’s badge or key upon 
termination of Contract Worker’s employment, reassignment of Contract Worker to 
another City facility or upon the expiration, cancellation or termination of this 
Agreement. 
• Contractor acknowledges and agrees that the access control, badge and key 
requirements in this section are necessary to preserve and protect the public health, 
safety and welfare. Accordingly, Contractor agrees to properly cure any default 
under this section within three business days (excluding weekends and City 
holidays) from the date notice of default is sent by the City. The parties agree that 
Contractor’s failure to properly cure any default under this section will constitute a 
breach of this section. In addition to any other remedy available to the City at law 
or in equity, the Contractor will be liable for and pay to the City the sum of $1,000.00 
for each breach by Contractor in this section. The parties further agree that the sum 
fixed above is reasonable and approximates the actual or anticipated loss to the 
City at the time and making of this agreement if Contractor breaches this section. 
Further, the parties expressly acknowledge and agree to the fixed sum set forth 
above because of the difficulty of proving the City’s actual damages if Contractor 
breaches this section. The parties further agree that three breaches by Contractor

SECTION III – SPECIAL TERMS AND CONDITIONS 
 
 
CITY OF PHOENIX 
 
 
 
 
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in this section arising out of any default within a consecutive period of three months 
or three breaches by Contractor in this section arising out of the same default within 
a period of 12 consecutive months will constitute a material breach of this 
agreement by Contractor and the City expressly reserves all of its rights, remedies 
and interests under this agreement, at law and in equity including, but not limited 
to, termination of this agreement. 
 
19. BACKGROUND SCREENING – MAXIMUM RISK:  
19.1 
The current risk level and background screening required is MAXIMUM RISK. 
19.2 
Maximum Risk Level: A maximum risk background screening will be performed 
every five years when the Contract Worker’s work assignment will:  
• work directly with vulnerable adults or children, (under age 18); or 
• any responsibility for the receipt of payment of City funds or control of inventories, 
assets, or records that are at risk of misappropriation; or 
• unescorted access to: 
• City data centers, money rooms, high-valve   equipment rooms; or  
• unescorted access to private residences; or 
• access to critical infrastructure sites/facilities; or 
• direct or remote access to Criminal Justice Information Systems (CJIS) 
infrastructure.  
 
19.3 Requirements: The background screening for maximum risk level will include a 
background check for real identity/legal name and will include felony and 
misdemeanor records from any county in the United States, the State of Arizona, 
plus any other jurisdiction where the Contractor worker has lived at any time in the 
preceding seven years from the Contract Worker’s proposed date of hire. In 
addition, Maximum screening levels may require additional checks as included 
herein, depending on the scope of work, and may be amended if the scope of work 
changes. 
 
19.4 Contractor Certification; City Approval of Maximum Risk Background 
Screening: Unless otherwise provided for in the Scope of Work, Contractor will be 
responsible for: 
• determining whether Contract Worker(s) are disqualified from performing work for 
the City for maximum risk level background checks; and, 
• submitting pass/fail results to the City for approval; and, 
• reviewing the results of the background check every three to five years, dependent 
on scope; and, 
• to engage in whatever due diligence is necessary to make the decision on whether 
to disqualify a Contract Worker; and, 
• Submitting the list of qualified Contract Workers to the contracting department; and,

SECTION III – SPECIAL TERMS AND CONDITIONS 
 
 
CITY OF PHOENIX 
 
 
 
 
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• If, upon review of the background information, the City will advise the Contractor if 
it believes a Contract Worker should be disqualified. The Contractor will evaluate 
the Contract Worker and if the Contractor believes that there are extenuating 
circumstances that suggest that the person should not be disqualified, the 
Contractor will discuss those circumstances with the contracting department. The 
contracting department decision on disqualification of a Contract Worker is final. 
• For sole proprietors, the Contractor must comply with the background check for 
himself and any business partners, or members or employees who will assist on 
the contract and for whom the requirements of the Agreement apply. 
• By executing this agreement, Contractor certifies and warrants that Contractor has 
read the background screening requirements and criteria in this section, and that 
all background screening information furnished to the City is accurate and current. 
• The City final documented decision will be an “approve” or “deny” for identified 
Contract Workers. 
• The City will not keep records related to background checks once they are 
confirmed. Information to verify the results will be returned to the Contractor, or any 
contracted agency that assists with review, after the City’s completed review. 
• By executing this agreement, Contractor further certifies and warrants that 
Contractor has satisfied all such background screening requirements for the 
maximum risk background screening, and verified legal worker status, as required. 
• Contract Workers will not apply for the appropriate City of Phoenix identification and 
access badge or keys until Contractor has received the City’s written acceptance 
of Contract Worker’s maximum risk background screening. The City may, in its sole 
discretion, accept or reject any or all the Contract Workers proposed by Contractor 
for performing work under this Agreement. A Contract Worker rejected for work at 
a maximum risk level under this agreement will not be proposed to perform work 
under other city contracts or engagements without city’s prior written approval. 
 
The background checks will be conducted prior to any employee entering to work and 
will be based upon information provided to the Police Department including, but not 
limited to: name, address, date and place of birth, social security number, INS number 
if applicable, and a copy of a valid photo identification. The information will be provided 
to the Finance Department at least five business days (excluding weekends and 
holidays) in advance of the need for access. The form will be provided by Finance 
Department. A designated Finance Department representative will conduct the security 
check.  
 
The City may, at any time, in its sole discretion, refuse to allow an employee access to 
an area for any of the following reasons, but not limited to: 
• Conviction of a felony. 
• Conviction of a misdemeanor (not including traffic or parking violation). 
• Any outstanding warrants (including traffic and parking violations). 
• A person currently on parole or probation.

SECTION III – SPECIAL TERMS AND CONDITIONS 
 
 
CITY OF PHOENIX 
 
 
 
 
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• A person currently involved in an investigation. 
 
 
 
22. CONFIDENTIALITY AND DATA SECURITY: All data, regardless of form, including 
originals, images and reproductions, prepared by, obtained by, or transmitted to 
Contractor in connection with this Agreement is confidential, proprietary information owned 
by the City.  Except as specifically provided in this Agreement, the Contractor shall not 
disclose data generated in the performance of the service to any third person without the 
prior written consent of the City Manager or his/her designee. 
 
Personal identifying information, financial account information, protected health 
information, or restricted City information, whether electronic format or hard copy, must be 
secured and protected at all times to avoid unauthorized access.  At a minimum, 
Contractor must encrypt and/or password-protect electronic files.  This includes data 
saved to laptop computers, computerized devices, handheld devices, networking devices, 
removable storage devices, or other electronic media, as well as data in transit, such as 
during email or file transfer.  
 
When personal identifying information, financial account information, protected health 
information, or restricted City information, regardless of its format, is no longer necessary, 
the information must be redacted or destroyed through appropriate and secure methods 
that ensure the information cannot be viewed, accessed, or reconstructed. Contractor 
must properly dispose of such information by taking reasonable measures to protect 
against unauthorized access to or use of the information in connection with its disposal.  
 
This includes implementing and monitoring compliance with policies and procedures that 
require the redaction, destruction, erasure, or other disposal of paper documents and 
electronic media containing personal identifying information, financial account information, 
protected health information, or restricted City information so that these types of 
information cannot practicably be read or reconstructed. Contractor will provide the City 
with its information security policies and procedures regarding the redaction, destruction, 
erasure, or other disposal of documents and information. 
 
In the event that data collected or obtained by the Contractor in connection with this 
Agreement is suspected to have been compromised, Contractor shall notify the 
contracting City department immediately.  Contractor agrees to reimburse the City for any 
costs incurred by the City to investigate and respond to potential breaches of this data, 
including, where applicable, the cost of notifying individuals who may be impacted by the 
breach, attorneys’ fees, and for any monetary damages or penalties the City is assessed.  
In case of a breach or critical breach of the City’s information, it will be the City, not the 
Contractor that will inform any and all individuals affected by any such breach.  Only upon

SECTION III – SPECIAL TERMS AND CONDITIONS 
 
 
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prior written consent of the City, or at the specific direction of the City, will the Contractor 
notify individuals affected by a breach or critical breach of the City’s information.   
Contractor agrees that the City may assess or test the security of any applications, web 
services, or computerized systems created or provided by the Contractor that process, 
store, or transmit City information.  If the City finds vulnerabilities that are rated medium or 
more critical by the Common Vulnerability Scoring System (CVSS) in these applications, 
web services, or computerized systems, the Contractor agrees to remediate the 
vulnerability at no cost to the City and within an agreed-upon timeframe not to exceed 90 
days.  To clarify, the Contractor must remediate found vulnerabilities in computerized 
systems they provide; Contractor is not liable for remediating any vulnerability found in 
the City’s network or computing infrastructure used to support the applications, web 
services, or systems created or provided by the Contractor. 
 
Contractor agrees to abide by all current applicable legal and industry data security and 
privacy requirements.  These include, but are not limited to, Arizona Revised Statutes §44-
7501 — Notification of breach of security system; Arizona Revised Statutes §44-7601 — 
Discarding and disposing of records containing personal identifying information; Health 
Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security Rules; 
Health Information Technology for Economic and Clinical Health (HITECH) Act, and 
Payment Card Industry Data Security Standards. 
 
Contractor agrees to demonstrate that they have adequate controls and safeguards when 
they host or process personal identifying information, financial account information, 
protected health information, or restricted City information.  This may be accomplished 
through a third-party audit utilizing a widely recognized auditing standard, such as 
Statement on Standards for Attestation Engagements (SSAE) No. 16, or through earning 
industry certification, such as ISO/IEC 27001. 
 
By signing and entering this Agreement the Contractor specifically acknowledges that it is 
responsible for the security of cardholder data that Contractor possesses or otherwise 
stores, processes or transmits on behalf of the City.  Additionally, as a requirement of this 
contract you must provide to the City a copy of your written Notice to customers that you 
are responsible for the security of cardholder data that you obtain and otherwise store, 
process or transmit. 
 
Contractor agrees to comply with all City information security and technology policies, 
standards, and procedures when accessing City networks and computerized systems 
whether onsite or remotely. 
 
Contractor agrees that the requirements of this Section shall be incorporated into all 
subcontractor agreements entered into by the Contractor.  It is further agreed that a 
violation of this Section shall be deemed to cause irreparable harm that justifies injunctive 
relief in court.  A violation of this Section may result in immediate termination of this

SECTION III – SPECIAL TERMS AND CONDITIONS 
 
 
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Agreement without notice. The obligations of Contractor under this Section shall survive 
the termination of this Agreement. 
 
23. SECURITY INQUIRIES: Contractor acknowledges that all of the employees that it 
provides pursuant to this Contract shall, at Contractor’s expense, be subject to background 
and security checks and screening at the request of the City. Contractor shall perform all 
such security inquiries and shall make the results available to the City for all employees 
considered for performing work (including supervision and oversight) under this Contract. 
City may make further security inquiries. Whether or not further security inquiries are made 
by the City, City may, at its sole, absolute and unfettered discretion, accept or reject any 
or all of the employees proposed by the Contractor for performing work under this 
Contract. Employees rejected by the City for performing services under this Contract may 
still be engaged by Contractor for other work not involving the City. An employee rejected 
for work under this Contract shall not be proposed to perform work under other City 
contracts or engagements without the City’s prior approval. 
 
The City, in its sole discretion, reserves the right, but not the obligation to: 
• require an employee/prospective employee of the Contractor to provide 
fingerprints and execute such other documentation as may be necessary to obtain 
criminal justice information pursuant to A.R.S. 41-1750 (G) (4); 
• act on newly acquired information whether or not such information should have 
been previously discovered; 
• unilaterally change its standards and criteria relative to the acceptability of 
Contractor’s employees and/or prospective employees; and  
• object, at any time and for any reason, to an employee of Contractor performing 
work (including supervision and oversight) under this Agreement. Contractor will 
bear the costs of all inquiries requested by the City.

SECTION IV– INSURANCE AND INDEMNIFICATION 
 
 
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SECTION IV – INSURANCE AND INDEMNIFICATION 
 
1. DEFENSE AND INDEMNIFICATION CLAUSE: 
 
Consultant (“Indemnitor”) must defend, indemnify, and hold harmless the City of Phoenix and its 
officers, officials (elected or appointed), agents, and employees (“Indemnitee”) from and against 
any and all claims, actions, liabilities, damages, losses, or expenses (including but not limited to 
court costs, attorney fees, expert fees, and costs of claim processing, investigation and litigation) 
of any nature or kind whatsoever (“Losses”) caused, or alleged to be caused, in whole or in part, 
by the wrongful, negligent or willful acts, or errors or omissions of Indemnitor or any of its owners, 
officers, directors, members, managers, agents, employees or subcontractors (“Indemnitor’s 
Agents”) arising out of or in connection with this Contract. This defense and indemnity obligation 
includes holding Indemnitee harmless for any Losses or other amount arising out of or recovered 
under any state’s Workers’ Compensation Law or arising out of the failure of Indemnitor or 
Indemnitor’s Agents to conform to any federal, state or local law, statute, ordinance, rule, 
regulation or court decree. Indemnitor’s duty to defend Indemnitee accrues immediately at the 
time a claim is threatened or a claim is made against Indemnitee, whichever is first. Indemnitor’s 
duty to defend exists regardless of whether Indemnitor is ultimately found liable. Indemnitor must 
indemnify Indemnitee from and against any and all Losses, except where it is proven that those 
Losses are solely as a result of Indemnitee’s own negligent or willful acts or omissions. 
Indemnitor will be responsible for primary loss investigation, defense and judgment costs where 
this indemnification applies. In consideration of the award of this Contract, Indemnitor agrees to 
waive all rights of subrogation against Indemnitee for losses arising from or related to any work 
performed by Indemnitor or Indemnitor’s Agents for the City of Phoenix. The obligations of 
Indemnitor under this provision survive the termination or expiration of this Contract. 
 
2. CONSULTANT’S INSURANCE: 
 
Consultant and subconsultants must procure insurance against claims that may arise from or 
relate to performance of the work hereunder by Consultant and its agents, representatives, 
employees and subconsultants. Consultant and subconsultants must maintain that insurance 
until all their obligations have been discharged, including any warranty periods under this 
Contract.  
 
The City in no way warrants that the limits stated in this section are sufficient to protect the 
Consultant from liabilities that might arise out of the performance of the work under this 
Contract by the Consultant, its agents, representatives, employees or subconsultants and 
Consultant may purchase additional insurance as they determine necessary.  
 
2.1. SCOPE AND LIMITS OF INSURANCE: Consultant must provide coverage with limits 
of liability not less than those stated below. An excess liability policy or umbrella liability 
policy may be used to meet the liability limits provided that (1) the coverage is written 
on a “following form” basis, and (2) all terms under each line of coverage below are met.

SECTION IV– INSURANCE AND INDEMNIFICATION 
 
 
CITY OF PHOENIX 
 
 
 
 
   Page 29 
COOP 21-035 Legal Processing, Notary, and Related Services                       Rev. 12/2019 
2.1.1. Commercial General Liability – Occurrence Form 
General Aggregate 
$2,000,000 
Products – Completed Operations Aggregate  
$1,000,000 
Personal and Advertising Injury   
 
 
$1,000,000 
Each Occurrence 
 
 
 
 
 
$1,000,000 
 
• The policy must name the City of Phoenix as an additional insured with respect to 
liability for bodily injury, property damage and personal and advertising injury with 
respect to premises, ongoing operations, products and completed operations and 
liability assumed under an insured contract arising out of the activities performed 
by, or on behalf of the Consultant related to this Contract. 
 
• There shall be no endorsement or modification which limits the scope of coverage 
or the policy limits available to the City of Phoenix as an additional insured.  
 
• City of Phoenix is an additional insured to the full limits of liability purchased by the 
Consultant. 
 
• The Consultant’s insurance coverage must be primary and non-contributory with 
respect to any insurance or self-insurance carried by the City. 
 
2.1.2. Automobile Liability 
Bodily Injury and Property Damage coverage for any owned, hired, and non-
owned vehicles used in the performance of this Contract. 
 
Combined Single Limit (CSL) 
$1,000,000 
 
• The policy must be endorsed to include the City of Phoenix as an additional insured 
with respect to liability arising out of the activities performed by, or on behalf of the 
Consultant, relating to this Contract.  
 
• City of Phoenix is an additional insured to the full limits of liability purchased by the 
Consultant. 
 
• The Consultant’s insurance coverage must be primary and non-contributory with 
respect to any insurance or self-insurance carried by the City.  
 
2.1.3. Worker’s Compensation and Employers’ Liability 
Workers’ Compensation 
Statutory 
Employers’ Liability:  
Each Accident  
$100,000 
Disease – Each Employee 
$100,000 
Disease – Policy Limit 
$500,000

SECTION IV– INSURANCE AND INDEMNIFICATION 
 
 
CITY OF PHOENIX 
 
 
 
 
   Page 30 
COOP 21-035 Legal Processing, Notary, and Related Services                       Rev. 12/2019 
 
• Policy must contain a waiver of subrogation against the City of Phoenix. 
 
• This requirement does not apply when a consultant or subcontractor is exempt 
under A.R.S. §23-902(E), AND when such contractor or subcontractor executes 
the appropriate sole proprietor waiver form. 
 
2.1.4. Professional Liability (Errors and Omissions Liability) 
Each Claim 
$1,000,000 
Annual Aggregate 
$1,000,000 
 
• The policy must cover liability arising from the failure to meet the professional 
standards required or expected in the delivery of those services as defined in the 
Scope of Services of this Contract. 
 
• Consultant warrants that any retroactive date under the policy must precede the 
effective date of this Contract; and that either continuous coverage will be 
maintained, or an extended reporting period will be exercised for a period of two 
(2) years beginning at the time work under this Contract is completed. 
 
2.2. NOTICE OF CANCELLATION: For each insurance policy required by the insurance 
provisions of this Contract, the Consultant must provide to the City, within 5 business 
days of receipt, a notice if a policy is suspended, voided or cancelled for any reason. 
Such notice must be mailed, emailed, or hand delivered to City of Phoenix Finance  
Department, Procurement Division, ATTN: Tim Reed, 251 W. Washington Street, 
Phoenix, AZ 85003; OR emailed to: tim.reed@phoenix.gov. 
 
2.3. ACCEPTABILITY OF INSURERS: Insurance is to be placed with insurers duly licensed 
or authorized to do business in the state of Arizona and with an “A.M. Best” rating of not 
less than B+ VI. The City in no way warrants that the required minimum insurer rating 
is sufficient to protect the Consultant from potential insurer insolvency. 
 
2.4. VERIFICATION OF COVERAGE: Consultant must furnish the City with certificates of 
insurance (ACORD form or equivalent approved by the City) as required by this 
Contract. The certificates for each insurance policy are to be signed by a person 
authorized by that insurer to bind coverage on its behalf. 
 
All certificates and any required endorsements are to be received and approved by the 
City before work commences. Each insurance policy required by this Contract must be 
in effect at or prior to commencement of work under this Contract and remain in effect 
for the duration of the project. Failure to maintain the insurance policies as required by 
this Contract or to provide evidence of renewal is a material breach of contract.

SECTION IV– INSURANCE AND INDEMNIFICATION 
 
 
CITY OF PHOENIX 
 
 
 
 
   Page 31 
COOP 21-035 Legal Processing, Notary, and Related Services                       Rev. 12/2019 
All certificates required by this Contract must be sent directly to City of Phoenix 
Finance  Department, Procurement Division, ATTN: Tim Reed, 251 W. Washington 
Street, Phoenix, AZ 85003; OR emailed to: tim.reed@phoenix.gov. The City 
project/contract number and project description must be noted on the certificate of 
insurance. The City reserves the right to review complete copies of all insurance policies 
required by this Contract at any time. DO NOT SEND CERTIFICATES OF INSURANCE 
TO THE CITY’S RISK MANAGEMENT DIVISION. 
 
2.5. SUBCONSULTANTS: Consultant’s certificates shall include all subconsultants as 
additional insureds under its policies OR Consultant shall be responsible for ensuring 
and verifying that all subconsultants have valid and collectable insurance. At any time 
throughout the life of the contract, the City of Phoenix reserves the right to require proof 
from the Consultant that its subconsultants have insurance coverage. All 
subconsultants providing services included under this Contract’s Scope of Services are 
subject to the insurance coverages identified above and must include the City of 
Phoenix as an additional insured. In certain circumstances, the Consultant may, on 
behalf of its subconsultants, waive a specific type of coverage or limit of liability where 
appropriate to the type of work being performed under the subcontract. Consultant 
assumes liability for all subconsultants with respect to this Contract. 
 
2.6. APPROVAL: Any modification or variation from the insurance coverages and conditions 
in this Contract must be documented by an executed contract amendment.

SECTION V– SCOPE OF WORK 
 
 
CITY OF PHOENIX 
 
 
 
 
   Page 32 
COOP 21-035 Legal Processing, Notary, and Related Services                       Rev. 12/2019 
SECTION V – SCOPE 
 
See Original Solicitation attached as Exhibit A and incorporated into this Agreement.

SECTION VI – PRICE SCHEDULE 
 
 
CITY OF PHOENIX 
 
 
 
 
   Page 33 
COOP 21-035 Legal Processing, Notary, and Related Services                       Rev. 12/2019 
SECTION VI – PRICE SCHEDULE 
 
See Price Schedule attached as Exhibit B and incorporated into this Agreement.

SECTION VII - SUBMITTALS/APPROVALS 
 
 
CITY OF PHOENIX 
 
 
 
 
   Page 34 
COOP 21-035 Legal Processing, Notary, and Related Services                       Rev. 12/2019 
SECTION VII – SUBMITTALS/APPROVALS 
 
Payment Terms & Options: Choose an option, if a box is not checked, the City will default 
to 0% - net 45 days:    
        
 Contractor offers a prompt payment discount of either _______% - 30 days or  0% – 45 
days -  to apply after receipt of invoice or final acceptance of the products (invoice 
approval), whichever date is later, starts the 30 days.  If no prompt payment discount is 
offered, the default is 0%, net 45 days; effective after receipt of invoice or final acceptance 
of the products, whichever is later. Payment terms offering a discount will not be 
considered in the price evaluation of your offer.  
 Contractor may be paid immediately upon invoice approval, if enrollment is made to the 
Single Use Account (SUA) Program, administered by the City’s servicing bank (“Bank”). 
By checking this box, the vendor accepts transaction costs charged by their merchant 
bank and agrees not to transfer to the City those extra charges. The City will not pay an 
increase in our services for the SUA charges; if an audit uncovers an upcharge for the 
SUA charges the vendor will owe the City all costs. The vendor may opt-out of the SUA 
program once, but then may not rejoin during the same contract term. 
 
Contractor Information: Complete the following: 
Company Name 
 
Mailing Address 
 
City, State, Zip Code 
 
Contact Person 
 
Telephone No. 
 
E-Mail Address 
 
 
 
Arizona Sales Tax No. 
 
City of Phoenix Sales 
Tax No.
 
Arizona Corporation 
Commission File No.
 
City’s Vendor 
Registration ID No.

SECTION VII - SUBMITTALS/APPROVALS 
CITY OF PHOENIX 
 Page 35 
COOP 21-035 Legal Processing, Notary, and Related Services 
Rev. 12/2019
IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date and 
year set forth above. 
“City” 
“Contractor” 
City of Phoenix, 
NATIONWIDE LEGAL SERVICES, LLC 
an Arizona Municipal corporation 
 an Arizona Corporation 
Ed Zuercher, City Manager 
By: 
By: 
TJ Martin, Deputy Finance Director 
Name: 
Title: 
Attest: 
___________________________________ 
City Clerk 
___ 
Effective Date 
APPROVED AS TO FORM, 
Cris Meyer, City Attorney 
By: ____________________________________ 
Deryck Lavelle 
Assistant Chief Counsel 
Hooman Davoodi
Owner/CEO

EXHIBIT A  
 
 
CITY OF PHOENIX 
 
 
 
 
   Page 36 
COOP 21-035 Legal Processing, Notary, and Related Services                       Rev. 12/2019 
 
The Following pages is the Contract No: CTR050851 
Between the State of Arizona and Nationwide Legal Services, LLC 
 
 
(Remainder of page left blank)

Request for Proposal 
Solicitation No. BP002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
PART 2 of the Solicitation Documents 
Template version 6.0 (28-JAN-2020) 
Table of Contents 
Page 1 of 44 2 
A v a i l a b l e o n l i n e a t A P P . A Z . g o v 
 
 
Part 2: Scope, Pricing and Terms and Conditions 
Table of Contents 
SECTION 2-A: Scope of Work ........................................................................................................................ 2 
SECTION 2-B: Pricing Document ................................................................................................................. 10 
SECTION 2-C: Special Terms and Conditions ............................................................................................... 14 
SECTION 2-D:  Uniform Terms and Conditions ........................................................................................... 37

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
PART 2 of the Solicitation Documents 
Template version 6.0 (28-JAN -2020) 
SECTION 2-A: Scope of Work 
Page 2 of 44 2 
A v a i l a b l e o n l i n e a t A P P . A Z . g o v 
 
 
 
SECTION 2-A: Scope of Work 
 
1.0 
Introduction 
  
The Arizona Department of Administration, State Procurement Office (The State) is seeking offers 
for Legal Processing, Notary Services and Related Services in order to establish multiple statewide 
contract(s) necessary to support all State Agencies, Boards and Commissions and participating 
Cooperative Members in legal document processing included but not limited to, legal service of 
process, messenger, notary and related services. (Collectively hereinafter referred to as State, 
Agency or Eligible Agencies). The Special Terms and Conditions provide a more detailed definition 
of Eligible Agencies. A list of all State Agencies and Cooperative Members may be found on the 
State Procurement Office’s Website. The State intends to award one or more contracts to 
qualified contractors in accordance with the terms, conditions and provisions set forth herein. 
This document constitutes a Request for Proposal (RFP) from qualified individuals, firms or 
organizations to provide various services as described herein.  Successful contractors must be 
prepared to provide legal processing, notary services and related services Statewide and 
nationwide if required, in accordance with the requirements contained in this solicitation. Various 
federal, state, and local laws recommend or mandate that personnel be adequately trained and 
experienced in a variety of areas to fulfill the needs of multiple Eligible Agencies. The purpose of 
this solicitation is to conduct a competitive process, in accordance with Arizona Revised Statutes 
(ARS) 41-2501 et seq. 
 
Purpose and Background 
1.1 
Background: The State provides a broad range of services to the community 
including but not limited to serving legal documents, same day courier services 
and timely transport of documents including but not limited to E-filing and E-
recording.  The State has a large variety of agencies requiring services provided to 
be confidential, on-time as specified, well documented and professionally 
delivered in accordance with the assignment and instructions of the requesting 
Eligible Agency.  
1.2 
Purpose and Objective: The State of Arizona is seeking qualified vendors who offer 
professional legal processing of documents and related services for specified 
tasks. The objective of this RFP is to award a contract to a pool of vendors who are 
licensed and certified to deliver services as specified in the Statement of Work 
that is in the best interest of Eligible Agencies.  Successful Contractors shall be

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 6.0 (28-JAN-2020) 
SECTION 2-A: Scope of Work 
Page 3 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
qualified and have the capacity to provide services Statewide and out of State, as 
stated herein. 
 
2.0 
Scope Summary for Legal Processing Services 
Services under the Scope of Work require the Contractor to deliver or “serve” legal documents to 
a defendant or person involved in a court case. After serving any legal documents, process 
servers have to deliver actual evidence that the legal papers were served. The verification that is 
offered is referred to as an affidavit of service or proof of service, which must be notarized and 
given to the individual or person who required the papers to be served. Process servers must be 
licensed and certified to serve papers in the correct and legal manner prescribed by the State of 
Arizona laws and rules and the directions of the agency ordering the services.   
 
3.0 
Scope of Services 
3.1 
Contractor at a minimum shall: 
3.1.1 
Furnish qualified and trained personnel who are necessary for the 
successful and timely performance of all tasks set forth; 
3.1.2 
Process all documents  properly completed by the Eligible Agency with 
the necessary instructions for serving the documents and reference the 
ATLAS or case number for tracking purposes; 
3.1.3 
Provide process services including but not limited to service of process, 
courier service, filing court documents, location and skip tracing; 
3.1.4 
Ensure an affidavit of service will be provided to the eligible agency and 
filed with the court in a timely manner. 
3.1.5 
At the option of the Eligible Agency, the completed proof of service form 
may be sent to the Eligible Agency via electronic mail; 
3.1.6 
Ensure Service of Process is performed  in accordance with laws of the 
State of Arizona or applicable State; 
3.1.7 
Attempt service of process up to three (3) times, at various days and 
times within a timeline of 10 days between the first attempt and the last 
attempt. 
3.1.8 
Have the ability to provide services throughout the State of Arizona and 
nationwide as necessary; and 
3.1.9 
Provide dedicated customer service representative(s) as requested by 
Eligible Agencies, all necessary technical resources (ie, electronic tracking 
systems), support services and management of these resources. 
3.2 
Location Procedure 
3.2.1 
At a minimum, if the Contractor determines that service cannot be 
obtained at the address provided by the Eligible Agency, the Contractor 
shall perform basic location or “Field Locate” including at a minimum,

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 6.0 (28-JAN-2020) 
SECTION 2-A: Scope of Work 
Page 4 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
checking local directories, reverse directories, 411 calls, internet searches 
and neighbors at the address provided.  
3.2.2 
 All useful information pertaining to the search and discovered by service 
attempts in relocating the party, shall be forwarded in full description to 
the Eligible Agency. 
3.3 
Out of State Service and Indian Reservations 
3.3.1 
In the event Service of Process is required outside the State of Arizona or 
on an Indian Reservation, the Contractor shall provide service forwarding.  
3.3.2 
This service must be provided by an approved processor in the State or 
reservation in which service is being provided. All rules and laws of the 
State or Reservation must be adhered to. 
3.3.3 
The Contractor shall be responsible for the processor’s performance 
including required documentation.   
3.3.4 
No out of state service of process will be authorized for an amount 
exceeding $250.00 without written approval from the Eligible Agency. 
 
3.4 
Multiple Service 
3.4.1 
The Contractor agrees to provide one applicable fee or discounts for 
multiple parties served at the same address.  
3.4.2 
Mileage shall be charged one way only for service attempts made or 
attempted at the same time and place, regardless of the number of 
parties or the number of papers served or attempted, only one charge for 
travel fees shall be made for such service or attempted service.   
3.4.3 
All requests for payment for both successful and unsuccessful service 
must include: 
a. 
Successful Service – Affidavit of Services and proper filing with the court 
b. 
Unsuccessful Service – Affidavit (or report) of non-service. 
3.5 
Court/Tribunal Filing Service 
3.5.1 
The Contractor shall file documents with the courts, County Recorder or 
Administrative Tribunal.  
3.5.2 
 Proof of filing (conformed copy) shall be furnished to the Eligible Agency 
within twenty-four (24) hours of the filing date.   
3.5.3 
In the event filing is done on a Friday or a day before a holiday, proof of 
filing shall be provided on the next work day.   
3.5.4 
Filing service shall be rendered on a “same day”  basis with conformed 
copies of filing delivered to the appropriate judicial or hearing official, 
when deemed necessary, and instructions specified by the Eligible 
Agency. 
3.6 
Courier Delivery Services

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 6.0 (28-JAN-2020) 
SECTION 2-A: Scope of Work 
Page 5 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
3.6.1 
The Contractor shall provide for messenger service for legal document(s) 
which may require delivery to every State or Federal administrative 
agency, private law firm and courts within the State.   
3.6.2 
This service for routine matters shall be rendered within 48 hours.  
3.6.3 
The service for emergency matters shall be rendered on a “same day” 
basis (24 hours) if specified by the Eligible Agency. 
3.6.4 
The Contractor shall provide courier service for legal document(s) which 
may require delivery to State or Federal agencies, private law firm and 
courts within the State.  This service for routine matters shall be rendered 
within 48 hours.  The service for “same day” matters shall be rendered on 
the same business day per instructions from the Eligible Agency. 
3.7 
Other Services 
The Contractor shall provide other services to assist the Eligible Agency which shall include, at a 
minimum, the following requirements: 
3.7.1 
Court Document Searches – A search for documents as specified by the Eligible 
Agency; 
 
3.7.2 
Statistical Reports – The Contractor shall serve process as specified by the 
Eligible Agency and provide statistical reports to include (at a minimum):  
a.  Monthly number of cases with successful and unsuccessful service of 
process and specific reasons for unsuccessful service attempts.   
b. Such reports shall be submitted to the designated office/manager with any 
relevant information as requested by the Eligible Agency.   
c. 
The timing and formatting of such documents shall be worked out 
between the Contractor and Eligible Agency as a provision of services.  
d. The Eligible Agencies shall have the right to audit the information as 
required. 
 
3.7.3 
E-Filing – The Contractor shall file documents with the courts, County Recorder 
or Administrative Tribunal in accordance with Arizona and Arizona County Laws 
and Rules.  Upfront costs for the service shall be borne by the Contractor and 
the Contractor shall invoice for the cost of the service plus a firm fixed handling 
fee. Proof of filing (conformed copy) shall be furnished to the Ordering Agency 
within twenty-four (24) hours of the filing date.  In the event filing is done on a 
Friday or a day before a holiday, proof of filing shall be provided on the next 
work day.  Filing service shall be rendered on a “same day” basis with 
conformed copies of filing delivered to the appropriate judicial or hearing 
official, or other instructions provided by the Ordering Agency. 
 
3.7.4 
E-Recording - The Contractor shall provide service to e-record documents with 
any Arizona County, either directly with the County or through a third party 
service as directed by the County. Upfront costs for the service shall be borne 
by the Contractor and the Contractor shall invoice for the cost of the service 
plus a firm fixed handling fee.  Proof of the recording shall be furnished to the

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 6.0 (28-JAN-2020) 
SECTION 2-A: Scope of Work 
Page 6 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
Eligible Agency within twenty-four (24) hours of the recording date.  In the 
event filing is done on a Friday or a day before a holiday, proof of recording 
shall be provided on the next work day.  Recording service shall be rendered on 
a “same day” basis or as specified by the Ordering Agency. 
 
3.7.5 
Subpoena Services – Contractor shall provide process services as stipulated by 
the Court or other Eligible Agency requesting the services. 
 
3.8 
Additional Services – Services may also include, but are not limited to, E-notary, remote 
notary, material witness warrants, judicial summons, writs of garnishment, notices of 
deposition or debtor’s exam, complaints or other documents as required. Any additional 
services pricing must be approved by the Eligible Agency prior to commencement of 
service. As future needs arise the Eligible agency may request other services not listed 
herein, such services must fall within the contractor’s capabilities and under the 
umbrella of the services being provided. Any additions to service requirements shall be 
performed by a Contract Amendment by the Procurement Officer of Record. 
4.0 
Contractor Performance Levels  
   
4.1 
Contractor must respond to an Eligible Agency’s urgent inquiries regarding the status of 
a specific service of process request within one (1) hours the status request.   
4.2 
Requests made within one (1) hour of office closing shall be responded to within the 
first hour of work the next business day.  
4.3 
Routine requests for status shall be answered in 24 hours. 
4.4 
Procurement at Eligible Agencies shall be allowed to audit and/or approve details of 
requested services, associated documentation and other information. 
4.5 
Timeline of courier services and filing shall be defined as: 
o 
SAME DAY –  picked-up and delivered same business day per instructions. 
o 
SPECIAL –     picked-up outside of scheduled daily run. 
o 
ROUTINE –    Documents picked-up and delivered on regular run. 
4.6 
Timeline of service of process shall be defined as: 
o 
SAME DAY –  picked-up and service attempted same business day per instructions 
o 
SPECIAL –     picked-up outside of scheduled daily run and service attempted per 
instructions. 
o 
ROUTINE -     first attempt within 72 Hours (3 business days) of the order date 
issued by the Agency. 
4.7 
Successful Service of Process 
4.7.1 
This requires timely, legally sufficient delivery of a party’s pleadings or other 
legal documents, a tribunal’s orders, subpoenas and any other legal documents 
upon the person to be served, in accordance with the applicable rules of civil, 
family and criminal procedure, other court or administrative rules and relevant 
statutes.

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 6.0 (28-JAN-2020) 
SECTION 2-A: Scope of Work 
Page 7 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
4.7.2 
Pursuant to A.R.S. 12−1631 et. seq. Judgment Debtor Exam/Supplemental 
proceedings require personal service on debtor or corporate officer named.  
4.7.3 
Substitute service is not allowed. 
4.7.4 
 For Title IV−D matters, all Orders to Appear/Orders to Show Cause and related 
documents in an enforcement matter must be served personally and not by 
substituted service. 
4.7.5 
Service on a partnership, corporation, other entity or minor shall be as 
prescribed in the rules of civil and family law procedure.  
4.7.6 
In other Title IV−D matters, personal or substituted service is acceptable.  
4.8 
Orders to Appear: 
4.8.1 
All Orders to Appear/Orders to Show Cause or notice of hearing and subpoenas 
requiring an appearance in court in  shall be considered timely only if service is 
accomplished no later than ten (10) calendar days prior to the hearing date.    
4.8.2 
Paternity summons/complaints in Title IV-D cases must be served within one 
hundred twenty (120) days of the filing date to be considered timely. 
4.9 
Service Personnel – Individuals to provide Service requirements: 
4.9.1 
Not parties to the case in which the petitions, subpoenas, material witness 
warrant, judicial summons, writs of garnishment and execution, notice of 
deposition or debtor’s exam, complaints, or other documents are being served; 
4.9.2 
At least 18 years of age; 
4.9.3 
Shall pass background checks and finger printing as required; 
4.9.4 
Available to testify at trial or hearing as to the Proof of Service of documents 
being served, if required. 
4.9.5 
Must be certified as required by the Contractor for Legal Processing Services 
and applicable laws. 
5.0 
     Electronic Tracking Service 
5.1 
At a minimum, the contractor shall have the capability to track or trace all ordered 
services so Eligible Agencies can check status of any transaction on its website or by 
contacting the Contractor upon demand for information. 
5.2 
A barcoded tracking system or equivalent shall be in place to provide immediate status 
of legal processing   services.  
5.3 
In the event of a system failure, the Eligible Agency shall be notified immediately and a 
remedy solution is to be provided by the Contractor. 
 
5.4 
The Contractor shall provide no charge training for State Personnel and Co-operative 
Members on electronic systems for entering trackable orders, inquiring on status of 
services and conclusion or confirmation of completed services.

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 6.0 (28-JAN-2020) 
SECTION 2-A: Scope of Work 
Page 8 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
5.5 
This information must be obtainable by internet or telephone service with staff 
designated to the State of Arizona business. 
6.0 
Resolution Process 
6.1 
The Contractor shall provide a performance issue resolution process to resolve and 
rectify problems with missed   deliveries, improperly delivered documents and all other 
service failures which may occur.   
6.2 
The resolution process must identify prevention of service failures, corrective action 
procedures and expected results in writing and delivered to the Procurement Officer 
upon request.  
6.3 
SPO shall track the level of performance complaints and if multiple Vendor Performance 
Reports are received, a meeting shall be scheduled to discuss and assess performance 
levels, corrective action and disciplinary action as needed. 
7.0 
Confidentiality 
7.1 
The Contractor agrees to keep the information related to a services performed in strict 
confidence except as   authorized or required by this agreement or the law.   
7.2 
The Contractor agrees not to publish, reproduce, or otherwise divulge such information, 
in whole or in part, to any party not authorized by the Eligible Agency.   
7.3 
Further, the Contractor agrees to immediately inform the Eligible Agency, in writing, if it 
is determined or has reason to suspect, a breach of these confidentiality requirements. 
7.4 
The Contractor shall observe and abide by all applicable State and Federal statues, rules 
and regulations regarding  the use or disclosure of information including, but not limited 
to, information concerning applicants for and recipients of contract services.  
7.5 
To the extent permitted by law, the Contractor shall release information to the 
contracting agency and the Attorney General’s Office as required by the terms of this 
contract, by law or upon their request. 
7.6 
Contractor must be familiar with HIPAA regulations and sign the Business Associate 
Agreement which is part of this solicitation.  
8.0 
Hardware/Software Requirements 
8.1 
Contractor is responsible for obtaining and maintaining the hardware and software 
required to fully perform the requirements as outlined under this Scope of Work.   
8.2 
Contractor is responsible for ensuring all security patches, upgrades, and anti-virus 
updates are applied as appropriate to secure data that may be used, transmitted, or 
stored on such systems in the performance of this contract in addition to following the 
required data and information handling requirements. (See section 13.0 of the Special 
Terms and Conditions).  
8.3 
Contractor’s hardware/software must be compatible with commercial systems and web 
access/browsers to provide the State with accessibility to upload and/or review files.

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 6.0 (28-JAN-2020) 
SECTION 2-A: Scope of Work 
Page 9 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
9.0 
Progress Reports 
9.1 
Contractor shall submit written progress completion report(s), including but not limited 
to a description of work performed, accomplishments based on deliverables, problem 
identification and resolution.  
9.2 
The Eligible Agencies shall have the final approval of report content, frequency of 
reporting, and report submission deadlines.  
 
  
SECTION 2-A SUPPLEMENTS: 
(Offeror to insert as required and list here or type “None” on first line) 
 
Title 
Document Date 
No. of 
pages 
Purpose in Offer 
1. 
Enter or type “None” 
 
 
 
2. 
Enter or delete row if not needed 
 
 
 
3. 
Enter or delete row if not needed 
 
 
 
4. 
Enter or delete row if not needed 
 
 
 
5. 
Enter or delete row if not needed 
 
 
 
6. 
Enter or delete row if not needed 
 
 
 
7. 
Enter or delete row if not needed 
 
 
 
 
The following Exhibit applies to the Scope of Work: 
SECTION 2-A_EXHIBIT I – _____________________ 
 
End of Section 2-A

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 6.0 (28-JAN-2020) 
SECTION 2-B: Pricing Document 
Page 10 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
SECTION 2-B: Pricing Document 
1.0 Compensation 
1.1 
COMPENSATION METHOD 
Contractor will be compensated based on the final detailed written quote approved by the Customer. Pricing 
shall not exceed the agreed rates indicated on the Pricing Document. 
1.1.1 
Payment will be rendered for services successfully completed in a timely manner, as instructed and to 
the satisfaction of the ordering Agency.   
1.1.2 
Payment for services not rendered to the instructions of the ordering agency shall be reduced based on 
the circumstances of the failed services, up to and including non-payment. 
1.1.3 
Contractor shall provide service credit when Contractor errors cause a case dismissal, hearing 
continuances or other service disruption(s) up to and including cost recovery.  
2.0 Pricing 
2.1 
CONTRACTOR’S BEST PRICING. Supplier warrants that, for the term of the Contract, the prices and discounts set 
out in the line items (F) tab in APP, including any subsequent agreed amendment to it (the “Contract Pricing”), 
will be equal to or better than the lowest prices and largest discounts, both separately and in combination, at 
which Contractor sells equivalent services, items of equipment and materials.  
2.1.1 
That price-plus-discount equivalence (“Contractor’s Best Pricing”) is intended to be irrespective of 
whether or not those other sales have special purchase terms, conditions, rebates or allowances.  
2.1.2 
If Contractor’s Best Pricing for equivalent services, items of equipment and materials is better than the 
Contract Pricing, then Contractor agrees to adjust the Contract Pricing to match the Contractor’s Best 
Pricing for all sales related to the Contractor made after the date when the Contractor’s Best Pricing 
was first better than the Contract Pricing.  
2.1.3 
For clarification of intent, that date is intended to be the date when the difference first occurred, 
which might have been before the difference was first identified. If it was before, then Supplier agrees 
to charge at less than the Contract Pricing until the extended difference that would have been realized 
(i.e., if the Contractor’s Best Pricing had been applied when it should have been) has been settled. 
2.2 
PRICING-ALL-INCLUSIVE:  
2.2.1 
Pricing is all-inclusive, including any ancillary fees and costs required to accomplish the Scope of Work 
and all aspects of Contractor’s offer as accepted by State. Details of service not explicitly stated in the 
Scope of Work or in Contractor’s Offer, but necessarily a part of, are deemed to be understood by 
Contractor and included herein. All administrative, reporting, or other requirements, all overhead costs 
and profit and any other costs toward the accomplishment of the requirements in the Contract are 
included in the pricing provided. 
2.3 
PRICE INCREASES:  
2.3.1 
The State may review a fully documented request for a price increase. The requested increase shall be 
in writing and be based upon a cost increase to the contractor that was clearly unpredictable at the 
time of the offer and is directly correlated to the price of the product concerned. Contractor must 
provide conclusive evidence of a need for any price increases such as being substantiated by the 
Producer Price Index, Consumer Price Index, or similar pricing guide.

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 6.0 (28-JAN-2020) 
SECTION 2-B: Pricing Document 
Page 11 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
(a) Initial Contract prices will be honored for one year after award of Contract. 
(b) All written requests for price adjustments made by the contractor shall be initiated thirty (30) 
days in advance of any desired price increase to allow State sufficient time to make a fair and 
equitable determination to any such requests. This may be waived upon proper documentation 
demonstrating the urgency of the request. 
(c) All price adjustments will be implemented by a formal contract amendment. State shall determine 
whether the requested price increase or an alternate option is in the best interest of State. 
2.4 
PRICE REDUCTIONS:  
2.4.1 
Price reductions shall be immediately passed along to State and may be submitted in writing to State 
for consideration at any time during the Contract period. The contractor shall offer State a price 
reduction on the Contract product(s) concurrent with a published price reduction made to other 
customers. State at its own discretion may accept a price reduction. The price reduction request shall 
be in writing and include documentation showing the actual reduction of cost. Sales promotions 
requests shall include difference in pricing, begin, and end date of promotion along with the products 
covered. 
2.5 
ADDITIONAL CHARGES: 
2.5.1 
Any charges or fees not delineated in the Contract may not be added, billed, or invoiced under the 
Contract.   
2.6 
TRAVEL.  
2.6.1 
Contractor’s personnel shall provide their own transportation to and from the location of service.  
2.6.2 
Contractor shall get written approval prior to provide services requiring overnight accommodations 
under the Contract in which reimbursement of expenses will be requested; The eligible agency will 
reimburse the Contractor in accordance with the current rates and provisions specified in the Rules 
and Regulations applicable to State employee’s travel. The Contractor shall itemize and invoice all per 
diem and lodging charges. The State’s travel policy may be located at http://www.gao.az.gov/. 
2.6.3 
Contractor shall get written approval for eligible travel costs allowable on each assignment where the 
assignment location is greater than 50 miles from the personnel’s primary place of business or last 
work assignment prior to the performance of services.  
2.6.4 
The Eligible Entity / Customer shall reject any claim for travel reimbursement without prior written 
approval. 
3.0 Funding 
No particular funding considerations apart from paragraph 4.4 [Availability of Funds for the Next State fiscal year] and 
4.5 [Availability of Funds for the current State fiscal year] of the Uniform Terms and Conditions have been identified as 
of the Solicitation date. 
4.0 Invoicing 
4.1 
INVOICES GO TO BUYING ENTITY. Contractor shall submit all billing notices or invoices to the ordering Eligible 
Entity/Customer (e.g. Eligible Agency or Co-Op Buyer) at the address indicated on the applicable Order 
document or by utilizing the Buying Entity’s purchasing tool/process.

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 6.0 (28-JAN-2020) 
SECTION 2-B: Pricing Document 
Page 12 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
4.2 
Contractor’s requests for payment for Service of Process shall include an itemized statement of cost per service.  
Cost per service shall include travel and other applicable charges.  
4.3 
MINIMUM INVOICE REQUIREMENTS. Every invoice must include the following information: 
 
Item 
Required 
Bill-to name and address 
˜ 
Contractor name and contact information 
˜ 
Remit-to address 
˜ 
State contract number 
˜ 
Order number (typically the The State’s e-Procurement System PO #) 
˜ 
Invoice number and date 
˜ 
Date the items shipped or services performed 
˜ 
Applicable payment terms 
˜ 
Contract line item number 
˜ 
Contract line item description 
˜ 
Quantity delivered or performed 
˜ 
Line item unit of measure 
˜ 
Item price 
˜ 
Extended pricing 
˜ 
Discount off list or catalog 
˜ 
Taxes (as a separate invoice line item) 
˜ 
Upcharge shipping/freight, etc. (as a separate invoice line item) 
Materials only 
Total invoice amount due 
˜ 
 
 
 
4.4 
NO INVOICE WITHOUT AUTHORIZATION. Contractor shall not seek payment for any: 
1. 
Materials or Services that have not been authorized on an acknowledged Order;  
2. 
Expediting, overtime, premiums, or upcharges absent State’s express prior approval; or 
3. 
Materials or Services that are the subject of a Contract Amendment that has not been fully signed. 
4.5 
PRE-INVOICE REVIEW. Shortly before Contractor is scheduled to submit each invoice, the parties’ 
representatives shall meet informally to review any issues relevant to that upcoming invoice so that the formal 
invoice process is thereby facilitated and made more efficient. 
4.6 
SUBMITTING INVOICES. Contractor shall submit an invoice to the ordering Eligible Agency or Co-Op Buyer using 
the form and/or process provided or required by the ordering Eligible Entity/Customer (Eligible Agency or Co-
Op Buyer). Every invoice must be signed by Contractor’s authorized representative and accompanied by all 
supporting information and documentation required by the Contract and applicable laws. 
4.7 
DEFECTIVE INVOICES. Without prejudice to its other rights under the Contract or further obligation to 
Contractor, the ordering Eligible Entity/Customer (Eligible Agency or Co-Op Buyer) may, at its discretion, reject 
any materially defective invoice.

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 6.0 (28-JAN-2020) 
SECTION 2-B: Pricing Document 
Page 13 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
4.7.1 
The ordering Authorize Entity/Customer (Eligible Agency or Co-Op Buyer) shall notify Contractor within 
5 (five) business days after receipt if it determines an invoice to be materially defective. 
4.7.2 
Invoices will be deemed automatically rejected upon delivery if they: 
(a) 
are sent to an incorrect address; 
(b) 
do not reference the correct State contract number; or 
(c) 
are payable to any Person other than the Contractor. 
4.7.3 
The ordering Eligible Entity/Customer (Eligible Agency or Co-Op Buyer) will have no obligation to pay 
against a defective invoice unless and until Contractor has re-submitted it free of defects. 
5.0 Payments 
5.1 
PAYMENT. The applicable Eligible Agency or Co-Op Buyer shall pay undisputed amounts due to Contractor 
within the time period specified in Section 4.0 Costs and Payments of the Uniform Terms and Conditions 
5.2 
JOINT CHECKS OR DIRECT PAY. applicable Eligible Agency or Co-Op Buyer may, but is under no obligation to, pay 
by joint check or to pay directly to any Subcontractor or other creditor to whom any portion of Contractor’s 
requested payment is owed. 
5.3 
RECOVERY OF OVER-PAYMENT. If applicable Eligible Agency or Co-Op Buyer determines that an over-payment 
has been made to Contractor on any prior invoice, it shall inform Contractor of the amount and date of the 
over-payment and may deduct the over-paid amount from amounts then or thereafter due to Contractor. 
5.4 
PAYMENTS TO SUBCONTRACTORS. Contractor shall make payment of all undisputed amounts due to 
Subcontractors within thirty (30) days of receipt of funds from applicable Eligible Agency or Co-Op Buyer 
applicable to their services. 
5.5 
PURCHASING CARD. Applicable Eligible Agency or Co-Op Buyer may pay invoices for some or all Orders using a 
purchasing card. Any and all fees related to payment using a Purchasing Card are the responsibility of 
Contractor. Unless otherwise stated in the Contract there will be no additional fees or increase in prices 
associated with this method of payment.  
5.6 
AUTOMATED CLEARING HOUSE. Applicable Eligible Agency or Co-Op Buyer may pay invoices for some or all 
Orders through an Automated Clearing House (ACH). In order to receive payments in this manner from Eligible 
Agencies, Contractor must complete an ACH Vendor Authorization Form (form GAO-618) within 30 (thirty) days 
after the effective date of the Contract. The form is available online at: 
https://gao.az.gov/afis/vendor-information 
6.0 Exhibits to the Pricing Document 
¢  
 
 
End of Section 2-B

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 14 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
 
SECTION 2-C: Special Terms and Conditions 
 
The Special Terms and Conditions modify the Uniform Terms and Conditions and its Appendices. It can modify them by replacing, 
deleting, appending to, or revising the text of an existing provision or by inserting a new paragraph into an existing article. No other 
document modifies or adds to the Uniform Terms and Conditions, except as may subsequently be otherwise and expressly agreed and 
incorporated by Contract Amendment. 
1.0 Definition of Terms 
As used in the Contract, the terms listed below are defined as follows: 
1.1 
Acceptance 
“Acceptance” means the document headed “Offer and Acceptance Form” bearing the State 
contract number once Procurement Officer has signed it to signify (1) State’s formal acceptance of 
the Accepted Offer and (2) the formation of the Contract. For clarity of intent, the foregoing is not 
to be confused with the term “acceptance” used throughout the Contract in the context of 
delivery, inspection, etc., with respect to Materials or Services. 
1.2 
Accepted Offer 
If State did not request a Revised Offer, then “Accepted Offer” means the Initial Offer. 
If State did request a Revised Offer but not a Best and Final Offer, then “Accepted Offer” means 
the latest Revised Offer.  
If State requested a Best and Final Offer, then “Accepted Offer” means the Best and Final Offer. 
1.3 
Arizona Procurement 
Code;  
A.R.S.; A.A.C. 
“Arizona Procurement Code, “A.R.S.,” and “A.A.C.” are each defined in the Instructions to Offerors.  
1.4 
Arizona TPT 
“Arizona TPT” means Arizona Transaction Privilege Tax. For information, refer to the Arizona 
Department of Revenue (DOR) website at: 
https://www.azdor.gov/business/transactionprivilegetax.aspx.  
1.5 
Attachment 
“Attachment” means any item that: 
1. 
the Solicitation required Offeror to submit as part of the relevant Offer 
(e.g., Initial Offer, Revised Offer, or BAFO);  
2. 
was attached to an Offer when submitted; and  
3. 
was included in the Accepted Offer. 
1.6 
Pricing 
Document 
“Pricing Document” means Section 2-B of Part 2 of the Solicitation Documents, provided that, if 
there is no such Section in the Contract, then “Pricing Document” is to be construed as referring to 
whatever item in the Contract contains the contracted pricing and payment provisions. 
1.7 
Contract 
Amendment 
"Contract Amendment" means a document signed by Procurement Officer that has been issued 
for the purpose of making changes to the Contract after execution.  
1.8 
Contract Terms 
and Conditions  
“Contract Terms and Conditions” means the Special Terms and Conditions and these Uniform 
Terms and Conditions taken collectively.  
1.9 
Contractor 
“Contractor” means the Person identified on the Accepted Offer who has entered into the 
Contract with State.  
1.10 
Contractor Indemnitor 
“Contractor Indemnitor” means Contractor or any of its owners, officers, directors, agents, 
employees, or Subcontractors. 
1.11 
Co-Op Buyer 
“Co-Op Buyer” means a member of the State Purchasing Cooperative that has entered into a 
“Cooperative Purchasing Agreement” with the Arizona Department of Administration State 
Procurement Office under A.R.S. § 41-2632. Unless there is an applicable Cooperative Purchasing

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 15 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
Agreement in effect at the time, a State Purchasing Cooperative member cannot be a Co-Op 
Buyer. For reference, “Co-Op Buyer” is to be construed as encompassing “eligible procurement 
unit” under A.A.C. R2-7-101(23). 
NOTE: Membership in the State Purchasing Cooperative is open to all Arizona political 
subdivisions, including cities, counties, school districts, and special districts. Membership is also 
available to non-profit organizations, other state governments, the federal government and tribal 
nations. For reference, “non-profit organizations” are defined in A.R.S. § 41-2631(4) as any 
nonprofit corporation as designated by the IRS under section 501(c)(3) through 501(c)(6) of the tax 
code. 
1.12 
Eligible Agency 
If the Special Terms and Conditions indicates that the Contract is a “single-agency” contract, then 
“Eligible Agency” means the particular State of Arizona agency, university, commission, or board 
identified therein. If the Special Terms and Conditions indicates that the Contract is a “statewide” 
contract, then “Eligible Agency” means any State of Arizona department, agency, university, 
commission, or board. 
1.13 
Indemnified Basic 
Claims 
“Indemnified Basic Claims” means any and all claims, actions, liabilities, damages, losses, or 
expenses, including court costs, attorneys’ fees, and costs of claim processing, investigation and 
litigation, for bodily injury or personal injury, including death, or loss or damage to any real or 
tangible or intangible personal property, collectively. See paragraph 6.3. 
1.14 
Instructions to Offerors 
“Instructions to Offerors” is Section 3-a of Part 3 of the Solicitation Documents. 
1.15 
Order 
“Order” means the instrument by which State authorizes Contractor to perform some or all of the 
Work. Whether the Contract will have one Order or many Orders depends the scope of the 
Contract and how State will use it. The Special Terms and Conditions provide that information. Any 
of the following is to be construed as being an “Order”: 
1. 
“Release” or “Release Purchase Order” in The State’s e-Procurement System;  
2. 
“task order”, “service order,” or “job order” when a Release Purchase Order for Services 
has already been committed in The State’s e-Procurement System;  
3. 
“purchase order” for buying by Co-Op Buyers, if co-op buying applies; or 
4. 
Contractor’s order/tracking system, which must allow for special instructions and tracking 
of order’s progress at no additional cost to the Eligible Agencies. 
1.16 
The State’s e-
Procurement System 
“The State’s e-Procurement System” means State’s official electronic procurement system, 
established pursuant to A.A.C. R2-7-201 as set forth in the Arizona Department of Administration 
State Procurement Office policy document Technical Bulletin No. 020, The State’s e-Procurement 
System – The Official State eProcurement System. 
NOTE (1): Technical Bulletin No. 020 is available online at: 
https://spo.az.gov/administration-policy/state-procurement-resource/procurement-regulations  
1.17 
State  
With respect to the Contract generally, “State” means the State of Arizona and its department, 
agency, university, commission, or board that has executed the Contract. With respect to 
administration or rights, remedies, obligations and duties under the Contract for a given Order, 
“State” means each of Eligible Agency or Co-Op Buyer who has issued the Order. 
1.18 
State Indemnitees 
“State Indemnitees” means, collectively, the State of Arizona, its departments, agencies, 
universities, commissions, and boards and, and their respective officers, agents, and employees. 
1.19 
Subcontractor 
“Subcontractor” has the meaning given in A.R.S. § 41-2503(38), which, for convenience of 
reference only, is “… a person who contracts to perform work or render service to … [C]ontractor 
or to another [S]ubcontractor as a part of a contract with a state governmental unit . . .”The 
Contract is to be construed as “a contract with a state governmental unit” for purposes of the 
definition. For clarity of intent, a Person carrying out any element of the Work is a Subcontractor 
from the moment they first carry out that element of the Work regardless of whether or not a 
Subcontract exists then or subsequently.  
1.20 
Work 
“Work” means the totality of the Materials and the Services and all the acts of administration,

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 16 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
creation, production, and performance necessary to fulfill and incidental to fulfilling all of 
Contractor's obligations and duties under the Contract in conformance with the Contract and 
applicable laws.   
 
2.0 Contract Interpretation 
2.1 
Usage 
Where the Contract: 
1. 
assigns obligations to Contractor, any reference to “Contractor” is to be construed to be a 
reference to “Contractor and all Subcontractors, whether they are first-tier subcontractors, 
sub-subcontractors, suppliers, sub-suppliers, consultants, or sub-consultants, as well as all 
of Contractor’s and the Subcontractors’ respective agents, representatives, and 
employees” in every instance unless the context plainly requires that it is be a reference 
only to Contractor as apart from Subcontractors; 
2. 
uses the permissive “may” with respect to a party’s actions, determinations, etc., the term 
is to be interpreted as in A.A.C. R2-7-101(31) [Definitions]. For clarity of intent, any right 
given to State using “State may” or a like construction denotes discretion and freedom to 
act so far as any regulatory or operative constraints permit in the relevant circumstances, 
provided that: (a) where written “may, at its discretion,” the discretion extends to 
whatever is most advantageous to State; and (b) where written only as “may,” the 
discretion is constrained by what is fair, reasonable, and as accommodating of the 
respective best interests of both parties as practicable under the circumstances; 
3. 
uses the imperative “shall” with respect to a party’s actions, duties, etc., the term is to be 
interpreted as in A.A.C. R2-7-101(43) [Definitions]. Conversely, the phrase “shall not” is to 
be interpreted as an imperative prohibition. 
4. 
uses the term “must” with respect to a requirement, criterion, etc., the term is to be 
interpreted as conveying compulsion or strict necessity, and is to be read as though written 
“must, if [the subject] is to be entitled to have [the object] considered or credited as being 
compliant with, conforming to, or satisfying [the requirement, criterion, constraint, etc.], 
otherwise, [the object] will be considered or debited as being non-compliant, non-
conforming, or unsatisfactory for its Contract-related purposes” in every instance; 
5. 
uses the term “might” with respect to an event, outcome, action, etc., the term is to be 
interpreted as conveying contingency or non-discretionary conditionality; and 
6. 
uses the term “will” or the phrases “is to be” or “are to be” with respect to an event, 
outcome, action, etc., the term or phrase is to be interpreted as conveying such certainty 
or imperativeness that “shall” is either unnecessary or irrelevant in that instance. 
2.2 
Contract Order of 
Precedence 
COMPLEMENTARY DOCUMENTS. All of the documents forming the Contract are complementary. If 
certain work, requirements, obligations, or duties are set out only in one but not in another, 
Contractor shall carry out the Work as though the relevant work, requirements, obligations, or 
duties had been fully described in all, consistent with the other documents forming the Contract 
and as is reasonably inferable from them as being necessary to produce complete results.  
CONFLICTS. In case of any inconsistency, conflict, or ambiguity among the documents forming the 
Contract and their provisions, they are to prevail in the following order, descending from most 
dominate to most subordinate, provided that, among categories of documents or provisions 
having the same rank, the document or provision with the latest date prevails. Information being 
identified in one document but not in another is not to be considered a conflict or inconsistency.  
(a) 
Contract Amendments;  
(b) 
the final Solicitation Documents, in the order: 
(1) Special Terms and Conditions; 
(2) Exhibits to the Special Terms and Conditions; 
(3) Uniform Terms and Conditions; 
(4) Scope of Work;

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 17 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
(5) Exhibits to the Scope of Work; 
(6) Pricing Document; 
(7) Exhibits to the Pricing Document; 
(8) Specifications; and 
(9) any other documents referenced or included in the Solicitation; 
(c) 
Orders, in reverse chronological order; and 
(d) 
Accepted Offer. 
ATTACHMENTS AND EXHIBITS. For clarity of intent, if an item was an Attachment in the Solicitation 
Documents or an Offer (either Initial, Revised, Best and Final, or Accepted) and was subsequently 
made into an Exhibit, or its content was incorporated into one of the other Contract documents, 
then that Attachment no longer exists contractually as an “Attachment” since it has at that point 
been made into some other Contract document. In every other case, an Attachment and the 
Offeror data therein remain part of the Accepted Offer for purposes of precedence and 
contractual effect. 
2.3 
Independent 
Contractor 
Contractor is an independent contractor and shall act in an independent capacity in performance 
under the Contract. Neither party is or is to be construed as being to be the employee or agent of 
the other party, and no action, inaction, event, or circumstance will be grounds for deeming it to 
be so. 
2.4 
Complete 
Integration 
The Contract, including any documents incorporated into the Contract by reference, is intended by 
the parties as a final and complete expression of their agreement. There are no prior, 
contemporaneous, or additional agreements, either oral or in writing, pertaining to the Contract. 
3.0 
Contract Administration and Operation 
3.1 
Term of Contract 
The term of the Contract will commence on the date indicated on the Acceptance and continue for 
twelve (12) months unless cancelled, terminated, or permissibly extended.   
3.2 
Contract 
Extensions 
State may at its discretion extend the initial Contract term in increments of one or more months 
and do so one or more times, provided that, the maximum aggregate term of the Contract 
including extensions cannot exceed the maximum aggregate term of five (5) years. 
3.3 
Notices and 
Correspondence 
3.3.1 
TO CONTRACTOR. State shall: 
(a) address all Contract correspondence other than formal notices to the email address 
indicated as “Default for Type” for “General Mailing Address” in Contractor’s 
corresponding The State’s e-Procurement System Vendor Profile; and 
(b) address any required notices to Contractor to the “Contact Name and Title” at the 
“Mailing Address” indicated on the Accepted Offer, as that address might have been 
amended during the term of the Contract. 
 
3.3.2 
TO STATE. Contractor shall : 
(a) address all Contract correspondence other than format notices to the email address 
indicated in “Contact Instructions” in the The State’s e-Procurement System 
Summary for State; and 
(b) address any required notices to State to Procurement Officer identified as 
“Purchaser” in the State’s e-Procurement System Summary at the following mailing 
address: 
Arizona Department of Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
3.3.3 
CHANGES. State may change the designated Procurement Officer, update contact 
information, or change the applicable mailing address by Contract Amendment.

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 18 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
3.4 
Signing of Contract 
Amendments 
Contractor’s counter-signature – or “approval” in The State’s e-Procurement System, in the case of 
an amendment – is not required to give effect if the Contract Amendment only covers either: 
1. 
extension of the term of the Contract within the maximum aggregate term; 
2. 
revision to Procurement Officer appointment or contact information; or 
3. 
modifications of a clerical nature that have no effect on terms, conditions, price, scope, or 
other material aspect of the Contract.  
In every case other than those listed in (1), (2), and (3) above, both parties’ signature – or 
“approval” in The State’s e-Procurement System, in the case of an Amendment – are required to 
give it effect. 
3.5 
Click-Through Terms 
and Conditions 
If either party uses a web based ordering system, an electronic purchase order system, an 
electronic order acknowledgement, a form of an electronic acceptance, or any software based 
ordering system with respect to the Contract (each an “Electronic Ordering System”), the parties 
acknowledge and agree that an Electronic Ordering System is for ease of administration only, and 
Contractor is hereby given notice that the persons using Electronic Ordering Systems on behalf of 
State do not have any actual or apparent authority to create legally binding obligations that vary 
from the terms and conditions of the Contract. Accordingly, where an authorized State user is 
required to “click through” or otherwise accept or be made subject to any terms and conditions in 
using an Electronic Ordering Systems, any such terms and conditions are deemed void upon 
presentation. Additionally, where an authorized State user is required to accept or be made 
subject to any terms and conditions in accessing or employing any Materials or Services, those 
terms and conditions will also be void. 
3.6 
Books and 
Records 
3.6.1 
RETAIN RECORDS. By A.R.S. § 41-2548(B), Contractor shall retain and shall contractually 
require each Subcontractor to retain books and records relating for any cost and pricing 
data submitted in satisfaction of § 41-2543 for the period specified in the statute.  
3.6.2 
RIGHT TO AUDIT. The retained books and records are subject to audit by State during that 
period. By A.R.S. § 41-2548(B), Contractor shall retain and shall contractually require each 
Subcontractor to retain books and records relating to performance under the Contract for 
the period specified in the statute and those retained books and records are subject to 
audit by State during that period.  
3.6.3 
AUDITING. Contractor or Subcontractor shall either make all such books and records 
under subparagraphs 3.6.1 and 3.6.2 available to State at all reasonable times or produce 
the records at a designated State office on State’s demand, the choice of which being at 
State’s discretion. For the purpose of this paragraph, “reasonable times” are during 
normal business hours and in such a manner so as to not unreasonably interfere with 
normal business activities. 
3.7 
Contractor Licenses 
Contractor shall maintain current all federal, state and local licenses and permits required for the 
operation of its business in general, for its operations under the Contract, and for the Work itself. 
3.8 
Inspection 
and Testing 
By A.R.S. § 41-2547, State may at reasonable times inspect the part of Contractor’s or 
Subcontractors’ plant or places of business related to performance under the Contract. 
Accordingly, Contractor agrees to permit (for itself) and ensure (for Subcontractors) access for 
inspection at any reasonable time to its facilities, processes, and services. State may inspect or 
test, at its own cost, any finished goods, work-in-progress, components, or unfinished materials 
that are be supplied under the Contract or that will be incorporated into something to be supplied 
under the Contract. If the inspection or testing shows non-conformance or defects, then 
Contractor will owe State reimbursement or payment of all costs it incurred in carrying out or 
contracting for the inspection and testing, as well as for any re-inspection or re-testing that might 
be necessary. Neither inspection of facilities nor testing of goods, work, components, or 
unfinished materials will of itself constitute acceptance by State of those things. 
3.9 
Ownership of 
Intellectual 
Property 
3.9.1 
RIGHTS IN WORK PRODUCT. All intellectual property originated or prepared by Contractor 
pursuant to the Contract, including but not limited to, inventions, discoveries, intellectual 
copyrights, trademarks, trade names, trade secrets, technical communications, records 
reports, computer programs and other documentation or improvements thereto,

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 19 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
including Contractor’s administrative communications and records relating to the 
Contract, are considered work product and Contractor’s property, provided that, State 
has Government Purpose Rights to that work product as and when it was delivered to 
State.  
(a) 
“Government Purpose Rights” are:  
i. the unlimited, perpetual, irrevocable, royalty free, non-exclusive, worldwide 
right to use, modify, reproduce, release, perform, display, sublicense, disclose 
and create derivatives from that work product without restriction for any 
activity in which State is a party; 
ii. the right to release or disclose that work product to third parties for any State 
government purpose; and  
iii. the right to authorize those to whom it rightfully releases or discloses that 
work product to use, modify, release, create derivative works from the work 
product for any State government purpose; such recipients being understood 
to include the federal government, the governments of other states, and 
various local governments.  
(b) 
“Government Purpose Rights” do not include any right to use, modify, reproduce, 
perform, release, display, create derivative works from, or disclose that work 
product for any commercial purpose or to authorize others to do so. 
3.9.2 
JOINT DEVELOPMENTS. The parties may each use equally any ideas, concepts, know-how, 
or techniques developed jointly during the course of the Contract, and may do so at their 
respective discretion, without obligation of notice or accounting to the other party. 
3.9.3 
PRE-EXISTING MATERIAL. All pre-existing software and other materials developed or 
otherwise obtained by or for Contractor or its affiliates independently of the Contract or 
applicable Purchase Orders are not part of the work product to which rights are granted 
State under subparagraph 3.9.1 above, and will remain the exclusive property of 
Contractor, provided that: 
(a) 
any derivative works of such pre-existing material or elements thereof that are 
created pursuant to the Contract are part of that work product;  
(b) 
any elements of derivative work of such pre-existing material that was not created 
pursuant to the Contract are not part of that work product; and 
(c) 
except as expressly stated otherwise, nothing in the Contract is to be construed to 
interfere or diminish Contractor’s or its affiliates’ ownership of such pre-existing 
materials. 
3.9.4 
DEVELOPMENTS OUTSIDE OF CONTRACT. Unless expressly stated otherwise in the 
Contract does not preclude Contractor from developing competing materials outside the 
Contract, irrespective of any similarity to materials delivered or to be delivered to State 
hereunder. 
3.10 
Subcontracts 
3.10.1 
INITIAL LIST. At the time of Contract execution, Contractor’s candidate Subcontractors 
were identified in Attachment 3-C to the Accepted Offer [Proposed Subcontractors]. 
Agreeing to them being included in the Accepted Offer signified Procurement Officer’s 
advance consent for Contractor to enter into a Subcontract with each candidate, which 
Contractor shall do as promptly as necessary to ensure its ability to carry out the Work in 
a timely manner.  
3.10.2 
ADDITIONAL NAMES. Contractor shall not enter into a Subcontract without first obtaining 
Procurement Officer’s written consent with any prospective Subcontractor that (a) was 
not listed on Attachment 3-C at time of Contract execution or (b) is for any Materials or 
Services categories other than the ones for which they were previously consented. For 
either case (a) or (b), Contractor shall submit a written request sufficiently in advance of 
the need date for those materials or services so that performance under the Contract is 
not impaired. Procurement Officer may request any additional information he or she 
determines is necessary to assess the submittal, and may withhold consent pending it.

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 20 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
3.10.3 
FLOW-DOWN. Contractor shall incorporate the provisions, terms, and conditions of the 
Contract into every Subcontract by inclusion or by reference, as appropriate. When 
making any post-execution consent requests, Contractor shall include its warrant that it 
will do the same for the pending Subcontracts covered by the request. Entering into 
Subcontracts will not relieve Contractor of any of its obligations or duties under the 
Contract, including, among other things, the duty to supervise and coordinate the work of 
Subcontractors. Nothing contained in any Subcontract will create or is to be construed as 
creating any contractual relationship between State and the Subcontractor. 
3.11 
Offshore 
Performance of Certain 
Work Prohibited 
Contractor shall only perform those portions of the Services that directly serve State or its clients 
and involve access to secure or sensitive data or personal client data within the defined territories 
of the United States. Unless specifically stated otherwise in the Scope of Work, this paragraph 
does not apply to indirect or overhead services, redundant back-up services, or services that are 
incidental to performance under the Contract. This provision applies to work performed by 
Subcontractors at all tiers. 
3.12 
Orders 
3.12.1 
ORDER SUFFICIENCY. The Contract was awarded in accordance with the Arizona 
Procurement Code; the transactions and procedures required by the code for competitive 
source selection have been met. An Order issued that cites the correct State contract 
number will suffice to authorize Contractor to provide the Materials and perform the 
Services covered by that Order. 
3.12.2 
ORDER TERMS. All Orders are subject to the Contract Terms and Conditions; an Order 
cannot modify the Contract Terms and Conditions. 
3.12.3 
ORDERS ARE OBLIGATORY. Until the expiration or earlier termination of the Contract, 
State may issue and Contractor shall accept Orders that make proper reference to the 
Contract and are permissible hereunder, provided that, Contractor is not obliged to 
accept any Order that is not consistent with the then-current pricing, lead times, 
specifications, or payment provisions of the Contract. Contractor shall fulfill and complete 
any Orders that are begun but not yet completed as of expiration or earlier termination of 
the Contract unless State instructs otherwise at the time. 
3.12.4 
SPECIAL CASE. In the special case where both the following conditions are true, 
Procurement Officer’s signature on the Acceptance is Contractor’s authorization to 
perform and therefore no Order is required: (a) the Contract is identified as being a 
“single-agency/single-project” contract and (b) the Contract was created in The State’s e-
Procurement System as something other than a “Master/ Blanket” type. 
3.12.5 
NO MINIMUMS OR COMMITMENTS. (a) Contractor shall not impose any minimum dollar 
amount, item count, services volume, or services duration on Orders; (b) State makes no 
commitment of any kind concerning the quantity or monetary value of activity actually 
initiated or completed during the term of the Contract; (c) Contractor shall only deliver or 
perform as authorized by Orders; and (d) State is not limited as to the number of Orders it 
may issue for the Contract. For clarity of intent, the foregoing applies equally whether an 
Eligible Agency issues the Order or, if applicable, a Co-Op Buyer issues it. 
3.12.6  NON-CONTRACTED MATERIALS OR SERVICES. Any attempt to knowingly represent for 
sales, marketing, or related purposes that goods or services not specifically awarded are 
under a State contract is a violation of the Contract and law. 
3.13 
Provisions for 
Statewide Contracts: 
- Co-Op Usage 
- Eligible Agencies 
- Quarterly Reporting 
The Contract is a “statewide” contract for multiple purchases, projects, or assignments, and can be 
purchased against by some or all Eligible Agencies and any Co-Op Buyers that elect to participate. 
Even if only one Eligible Agency needs or elects to purchase against the Contract, it is to be 
construed as being a “statewide” contract hereunder. 
The Contract is an indefinite delivery, indefinite quantity (ID/IQ) type of contract; it is to be 
construed as a “delivery order” sub-type of ID/IQ contract to the extent the Work is Materials, and 
a “task order” sub-type to the extent the Work is Services. 
Co-Op Usage 
1. Contractor shall verify if an ordering entity is a bona fide Co-Op Buyer before selling Materials

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 21 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
to or providing Services for them under the Contract. The current list of Co-Op Buyers is 
available on the State Procurement Office website: 
https://spo.az.gov/procurement-services/cooperative-procurement/state-purchasing-cooperative 
2. Contractor shall sell to Co-Op Buyers at the same price and on the same lead times and other 
terms and conditions under which it sells to Eligible Agencies, with the sole exception of any 
legitimately additional costs for extraordinary shipping or delivery requirements if the Co-Op 
Buyer is having Materials delivered or installed or Services performed at locations not 
contemplated in the contracted pricing (e.g. delivery to a location outside Arizona). 
3. Contractor shall pay State an administrative fee against all Contract sales to Co-Op Buyers, 
as provided for under A.R.S. § 41-2633. The fee rate is one (1%) percent. Failure to remit the 
administrative fees is a material breach of contract, and will entitle State to its remedies 
under Article 8 and its right to terminate for default under Article 9. Method of calculation, 
payment procedures, and other details are provided on the State Procurement Office 
website: 
https://spo.az.gov/contractor-resources/statewide-contracts-administrative-fee 
4. Contractor shall acknowledge each Order from Co-Op Buyers in conformance with each 
buyer’s instructions given at the time of ordering or in any supplemental participating 
agreement Contractor might have with them. Orders from Co-Op Buyers create no obligation 
on State’s part, since they are entirely between the Co-Op Buyer and Contractor. That 
notwithstanding, Contractor’s obligation under the Contract is to service Co-Op Buyers 
commercially as though they were with an Eligible Agency, and Contractor’s refusal to do so 
would be a material breach of the Contract. 
Eligible Agencies – Orders 
Contractor shall acknowledge each Order from Eligible Agencies within 1 (one) business day after 
receipt by either: 
(a) “Approving” the Order electronically in The State’s e-Procurement System, which 
will indicate Contractor’s unqualified acceptance of the Order as-issued; or, 
(b) “Rejecting” the Order electronically in The State’s e-Procurement System, with a 
concurrent explanation by email to relevant originator as to the reason for 
rejecting it. By way of reminder, the only grounds on which Contractor may 
reject or refuse an Order are those set out in subparagraph 3.14.3 (Orders are 
Obligatory). 
Unless and until Contractor has approved the Order in the State’s e-Procurement System, it will 
have no effect under the Contract and will not oblige either State or Contractor. If the relevant 
Eligible Agency explicitly instructs at the time that a verbal acceptance is sufficient because of 
urgency or other unusual circumstances and Contractor duly gives its verbal acceptance, then 
Contractor will be deemed to have accepted the Order immediately upon commencing 
performance, provided that, Contractor must follow-up its verbal acceptance by accepting the 
Purchase Order electronically In The State’s e-Procurement System within three (3) business 
days.  Contractor shall thereafter be barred from subsequently rejecting the Order in The State’s 
e-Procurement System and if it does so the rejection will be void. 
Quarterly Usage Reports 
Contractor shall submit to State a Quarterly Usage Report documenting all Contract sales to both 
Eligible Agencies and Co-Op Buyers, itemized separately. A Quarterly Usage Report shall still be 
submitted, even if there have been no sales to either Eligible Agencies and/or Co-Op Buyers. 
Contractor shall further itemize divisions, groups or areas within a given Eligible Agency if they 
place Orders independently of each other. Failure to submit the report is a material breach of 
contract, and will entitle State to its remedies under Article 8 and its right to terminate for default 
under Article 9. Contractor shall submit the report using the forms and following the instructions 
on the State Procurement Office website:  
https://spo.az.gov/contractor-resources/statewide-contracts-administrative-fee

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 22 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
3.14 
Multiple-Use 
Provisions 
Eligible Agencies may issue Orders for Services in several forms, all of which become final and 
effective by a “Release Purchase Order” in The State’s e-Procurement System. Orders issued by 
Co-Op Buyers will be in whatever form the Co-Op Buyer normally uses. Regardless of origin, 
Orders must cite the State contract number to be valid. State may, at its discretion in each 
instance, determine the scope, schedule, and price for each Order in any of the following ways: 
1. 
By choosing some or all of the Materials or Services items covered by the Contract for 
which a price is established in the Pricing Document, then preparing an Order using those 
prices (e.g., filling out an order form), and sending it to Contractor. 
2. 
By instructing Contractor to provide a comprehensive proposal of item quantities, 
combinations, etc., or services hours, personnel, etc., for a defined scope using those 
established prices as a basis, then validating and negotiating the proposal with Contractor 
and issuing an Order if and when reaching agreement. 
3. 
As described in (2) above but requesting the proposal from both Contractor and other 
vendors who are contracted within the applicable scope categories and locations, either 
sequentially or concurrently, then selecting the proposal or proposals combination that is 
most advantageous to State. 
4. 
As described in (3) above but introducing ad-hoc commercial competition by making the 
selection and ordering conditional on obtaining more favorable prices than the 
contractually-established ones.  
When evaluating the proposals under (3) and (4) above, State may select based on price (for 
example, a quoted number of hours times the contracted or improved rate plus a fixed amount for 
incidentals), by experience and qualifications (for example, having an office nearer the required 
work location), or whatever combination thereof it determines is most appropriate to the work in 
question. 
3.15 
Other 
Contractors 
State may undertake with its own forces or award other contracts to the same or other vendors 
for additional or related work. In such cases, Contractor shall cooperate fully with State’s 
employees and such other vendors and carefully coordinate, fit, connect, accommodate, adjust, or 
sequence its work to the related work by others. Where the Contract requires handing-off 
Contractor’s work to others, Contractor shall cooperate as State instructs regarding the necessary 
transfer of its work product, services, or records to State or the other vendors. Contractor shall not 
commit or permit any act that interferes with the State’s or other vendors’ performance of their 
work, provided that, State shall enforce the foregoing section equitably among all its vendors so as 
not impose an unreasonable burden on any one of them. 
3.16 
Work on State 
Premises 
3.16.1 
COMPLIANCE WITH RULES. Contractor is responsible for ensuring that its personnel 
comply with State’s rules, regulations, policies, documented practices, and documented 
operating procedures while delivering or installing Materials or performing Services on 
State’s grounds or in its facilities. For clarity of intent, the foregoing means that if 
Contractor is required to comply with certain security requirements in order to deliver, 
install, or perform at that particular location, then it shall do so nonetheless and without 
entitlement to any additional compensation or additional time for performance if those 
particular requirements are not expressly stated in the Contract. Contractor is reminded 
that violation of the prohibition under A.R.S. § 13-1502 against possession of weapons on 
State’s property by anyone for whom Contractor is responsible is a material breach of 
contract and grounds for termination for default. 
3.16.2 
PROTECTION OF GROUNDS AND FACILITIES. Contractor shall deliver or install the 
Materials and perform the Services without damaging any State grounds or facilities. 
Contractor shall repair or replace any damage it does cause promptly and at its own 
expense, subject to whatever instructions and restrictions State needs to make to prevent 
inconvenience or disruption of operations. If Contractor fails to make the necessary 
repairs or replacements and do so in a timely manner, State will be entitled to exercise its 
remedies under paragraph 8.5 [Right of Offset].

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 23 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
4.0 
Costs and Payments 
4.1 
Payments 
4.1.1 
PAYMENT DEADLINE. State shall make payments in compliance with Arizona Revised 
Statues Titles 35 and 41. Unless and then only to the extent expressly stated otherwise in 
the Pricing Document, State shall make payment in full for Materials that have been 
delivered and accepted and Services that have been performed and accepted within the 
time specified in A.R.S. § 35-342 after both of the following become true: (a) all of the 
Materials being invoiced have been delivered or installed (as applicable) and accepted 
and all of the Services being invoiced have been performed and accepted; and 
(b) Contractor has provided a complete and accurate invoice in the form and manner 
called for in the Pricing Document, provided that, State will not make or be liable for any 
payments to Contractor until Contractor has registered properly in The State’s e-
Procurement System and provided a current IRS Form W-9 to State unless excused by law 
from providing one. 
4.1.2 
PAYMENTS ONLY TO CONTRACTOR. Unless compelled otherwise by operation of law or 
order of a court of competent jurisdiction, State will only make payment to Contractor 
under the federal tax identifier indicated on the Accepted Offer.  
4.2 
Applicable 
Taxes 
4.2.1 
CONTRACTOR TO PAY ALL TAXES. State is subject to Arizona TPT. Therefore, Arizona TPT 
applies to all sales under the Contract and Arizona TPT is Contractor’s responsibility (as 
seller) to remit. Contractor’s failure to collect Arizona TPT or any other applicable sales or 
use taxes from an Eligible Agency or Co-Op Buyer (as buyer) will not relieve Contractor of 
any obligation to remit sales or use taxes that are due under the Contract or laws. Unless 
stated otherwise in the Pricing Document, all prices therein include Arizona TPT as well as 
every other manner of transaction privilege or sales/use tax that is due to a municipality 
or another state or its political subdivisions. Contractor shall pay all federal, state, and 
local taxes applicable to its operations and personnel. 
4.2.2 
TAX INDEMNITY. Contractor shall hold State harmless from any responsibility for taxes or 
contributions, including any applicable damages and interest, that are due to federal, 
state, and local authorities with respect to the Work and the Contract, as well any related 
costs; the foregoing expressly includes Arizona TPT, unemployment compensation 
insurance, social security, and workers’ compensation insurance. 
5.0 Contract Changes 
5.1 
Contract Amendments 
The Contract is issued for State under the authority of Procurement Officer. Only a Contract 
Amendment can modify the Contract, and then only if it does not change the Contract’s general 
scope. Purported changes to the Contract by a person not expressly authorized by Procurement 
Officer or made unilaterally by Contractor will be void and without effect; Contractor will not be 
entitled to any claim made under the Contract based on any such purported changes. 
5.2 
Assignment and 
Delegation 
5.2.1 
IN WHOLE. Contractor shall not assign in whole its rights or delegate in whole its duties 
under the Contract without Procurement Officer’s prior written consent, which consent 
Procurement Officer may withhold at his or her discretion. If Contractor’s proposed 
assignment or delegation stems from a split, sale, acquisition, or other non-merger 
change in control, then no such consent will be given in any event without the assignee or 
delegate giving State satisfactory and equivalent evidence or assurance of its financial 
soundness, competency, capacity, and qualification to perform as that which Contractor 
possessed when State first awarded it the Contract.  
5.2.2 
IN PART. Subject to paragraph 3.10 [Subcontracts] with respect to subcontracting, 
Contractor may assign particular rights or delegate particular duties under the Contract, 
but shall obtain Procurement Officer’s written consent before doing so. Procurement 
Officer shall not unreasonably withhold consent so long as the proposed assignment or 
delegation does not attempt to modify the Contract in any way or to alter or impair 
State’s rights or remedies under the Contract or laws.

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 24 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
6.0 Risk and Liability 
6.1 
Risk of Loss 
Contractor shall bear all risk of loss to Materials while in pre-production, production, storage, 
transit, staging, assembly, installation, testing, and commissioning, if and as those duties are 
within the scope of the Work, until they have been accepted as conforming by State in the 
particular location and situation specified in the Order, or as specified generally elsewhere in the 
Contract if the Order does not provide particulars, provided that, risk of loss for nonconforming 
Materials will remain with Contractor notwithstanding acceptance to the extent the loss stems 
from the nonconformance. 
6.2 
Contractor Insurance 
Contractor and subcontractors shall procure and maintain until all of their obligations have been 
discharged, including any warranty periods under this Contract, are satisfied, insurance against 
claims for injury to persons or damage to property which may arise from or in connection with the 
performance of the work hereunder by the Contractor, his agents, representatives, employees or 
subcontractors.  
The insurance requirements herein are minimum requirements for this Contract and in no way 
limit the indemnity covenants contained in this Contract. The State of Arizona in no way warrants 
that the minimum limits contained herein are sufficient to protect the Contractor from liabilities 
that might arise out of the performance of the work under this contract by the Contractor, its 
agents, representatives, employees or subcontractors, and Contractor is free to purchase 
additional insurance. 
 
MINIMUM SCOPE AND LIMITS OF INSURANCE: Contractor shall provide coverage with limits of 
liability not less than those stated below. 
1. Commercial General Liability (CGL) – Occurrence Form 
Policy shall include bodily injury, property damage personal injury and broad form contractual 
liability coverage 
General Aggregate                                                           $2,000,000 
Products – Completed Operations Aggregate            $1,000,000 
Personal and Advertising Injury                                    $1,000,000 
Damage to Rented Premises                                         $      50,000 
Each Occurrence                                                              $1,000,000 
a. 
The policy shall be endorsed, as required by this written agreement, to include 
the State of Arizona, and its departments, agencies, boards, commissions, 
universities, officers, officials, agents, and employees as additional insureds with 
respect to liability arising out of the activities performed by or on behalf of the 
Contractor. 
b. 
Policy shall contain a waiver of subrogation endorsement, as required by this 
written agreement, in favor of the State of Arizona, and its departments, 
agencies, boards, commissions, universities, officers, officials, agents, and 
employees for losses arising from work performed by or on behalf of the 
Contractor. 
2. Business Automobile Liability 
Bodily Injury and Property Damage for any owned, hired, and/or non-owned vehicles used in 
the performance of this Contract. 
Combined Single Limit (CSL)                                           $1,000,000 
a. 
Policy shall be endorsed, as required by this written agreement, to include the 
State of Arizona, and its departments, agencies, boards, commissions, universities 
and its officers, officials, agents, and employees as additional insureds with 
respect to liability arising out of the activities performed by, or on behalf of, the 
Contractor, involving automobiles owned, leased, hired and/or non-owned by the

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 25 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
Contractor. 
b. 
Policy shall contain a waiver of subrogation endorsement as required by this 
written agreement in favor of the State of Arizona, and its departments, agencies, 
boards, commissions, universities, officers, officials, agents, and employees for 
losses arising from work performed by or on behalf of the Contractor. 
3. Worker’s Compensation and Employers’ Liability 
Workers’ Compensation…………………………………………Statutory 
Each Accident                                                                   $1,000,000 
Disease – Each Employee                                               $1,000,000 
Disease – Policy Limit                                                      $1,000,000 
a. 
Policy shall contain a waiver of subrogation endorsement as required by this 
written agreement in favor of the State of Arizona, and its departments, agencies, 
boards, commissions, universities, officers, officials, agents, and employees for 
losses arising from work performed by or on behalf of the Contractor. 
b. 
This requirement shall not apply to each Contractor or subcontractor that is 
exempt under A.R.S. 23-901, and when such contractor or subcontractor executes 
the appropriate waiver form (Sole Proprietor/Independent Contractor). 
4. Professional Liability (Errors and Omissions Liability) 
Each Claim                                                                  $ 2,000,000 
Annual Aggregate                                                      $ 2,000,000 
a.      In the event that the Professional Liability insurance required by this Contract is 
written on a claims-made basis, the Contractor warrants that any retroactive date 
under the Policy shall precede the effective date of this Contract; and, either 
continuous coverage will be maintained or an extended discovery period will be 
exercised, for a period of two (2) years beginning at the time work under this 
Contract is completed. 
b. 
The Policy shall cover professional misconduct or lack of ordinary skill for those 
positions defined in the Scope of Work of this Contract. 
 
5. Network Security (Cyber) and Privacy Liability – Required as applicable to the services 
provided. 
Each Claim                                                                  $ 2,000,000 
Annual Aggregate                                                      $ 2,000,000 
a. 
Such insurance shall include, but not be limited to, coverage for third party claims 
and losses with respect to network risks (such as data breaches, unauthorized 
access or use, ID theft, theft of data) and invasion of privacy regardless of the type 
of media involved in the loss of private information, crisis management and 
identity theft response costs.  This should also include breach notification costs, 
credit remediation and credit monitoring, defense and claims expenses, 
regulatory defense costs plus fines and penalties, cyber extortion, computer 
program and electronic data restoration expenses coverage (data asset 
protection), network business interruption, computer fraud coverage, and funds 
transfer loss. 
b. 
In the event that the Network Security and Privacy Liability insurance required by 
this Contract is written on a claims-made basis, Contractor warrants that any 
retroactive date under the policy shall precede the effective date of this Contract 
and, either continuous coverage will be maintained, or an extended discovery 
period will be exercised for a period of two (2) years beginning at the time work 
under this Contract is completed. 
c. 
The policy shall be endorsed, as required by this written agreement, to include 
the State of Arizona, and its departments, agencies, boards, commissions,

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 26 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
universities, officers, officials, agents, and employees as additional insureds with 
respect to vicarious liability of the insured arising out of the activities performed 
by or on behalf of the Contractor. 
d. 
Policy shall contain a waiver of subrogation endorsement, as required by this 
written agreement, in favor of the State of Arizona, and its department, agencies, 
boards, commissions, universities, officers, officials, agents, and employees for 
losses arising from work performed by or on behalf of the Contractor. 
ADDITIONAL INSURANCE REQUIREMENTS: The policies shall include, or be endorsed to include, 
the following provisions: 
1. 
The Contractor's policies, as applicable, shall stipulate that the insurance afforded 
the Contractor shall be primary and that any insurance carried by the 
Department, its agents, officials, employees or the State of Arizona shall be excess 
and not contributory insurance, as provided by A.R.S. § 41-621 E 
2. 
Insurance provided by the Contractor shall not limit the Contractor’s liability 
assumed under the indemnification provisions of this Contract. 
NOTICE OF CANCELLATION:  Applicable to all insurance policies required within the Insurance 
Requirements of this Contract, Contractor’s insurance shall not be permitted to expire, be 
suspended, be canceled, or be materially changed for any reason without thirty (30) days prior 
written notice to the State of Arizona. Within two (2) business days of receipt, Contractor must 
provide notice to the State of Arizona if they receive notice of a policy that has been or will be 
suspended, canceled, materially changed for any reason, has expired, or will be expiring.  Such 
notice shall be sent directly to the Department and shall be mailed, emailed, hand delivered or 
sent by facsimile transmission to State Procurement Office. 
ACCEPTABILITY OF INSURERS: Contractor’s Insurance shall be placed with companies licensed in 
the State of Arizona or hold approved non-admitted status on the Arizona Department of 
Insurance List of Qualified Unauthorized Insurers.  Insurers shall have an “A.M. Best” rating of not 
less than A- VII. The State of Arizona in no way warrants that the above-required minimum insurer 
rating is sufficient to protect the Contractor from potential insurer insolvency. 
VERIFICATION OF COVERAGE: Contractor shall furnish the State of Arizona with certificates of 
insurance (valid ACORD form or equivalent approved by the State of Arizona) evidencing that 
Contractor has the insurance as required by this Contract.  An authorized representative of the 
insurer shall sign the certificates. 
All such certificates of insurance and policy endorsements must be received by the State 
before work commences.  The State’s receipt of any certificates of insurance or policy 
endorsements that do not comply with this written agreement shall not waive or otherwise 
affect the requirements of this agreement. 
Each insurance policy required by this Contract must be in effect at, or prior to , 
commencement of work under this Contract.  Failure to maintain the insurance policies as 
required by this Contract, or to provide evidence of renewal, is a material breach of contract. 
All such certificates required by this Contract shall be sent directly to the Arizona State 
Procurement Office. The State of Arizona project/contract number and project description 
shall be noted on the certificate of insurance. The State of Arizona reserves the right to 
require complete, certified copies of all insurance policies required by this Contract at any 
time. 
SUBCONTRACTORS: Contractors’ certificate(s) shall include all subcontractors as insured under its 
policies or Contractor shall be responsible for ensuring and/or verifying that all subcontractors 
have valid and collectable insurance as evidenced by the certificates of insurance and 
endorsements for each subcontractor. All coverages for subcontractors shall be subject to the 
minimum Insurance Requirements identified above.  The Department reserves the right to 
require, at any time throughout the life of this contract, proof from the Contractor that its 
subcontractors have the required coverage. 
APPROVAL and MODIFICATIONS: The Contracting Agency, in consultation with State Risk,

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 27 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
reserves the right to review or make modifications to the insurance limits, required coverages, or 
endorsements throughout the life of this contract, as deemed necessary. Such action will not 
require a formal Contract amendment but may be made by administrative action. 
EXCEPTIONS: In the event the Contractor or sub-contractor(s) is/are a public entity, then the 
Insurance Requirements shall not apply. Such public entity shall provide a Certificate of self-
insurance. If the Contractor or sub-contractor(s) is/are a State of Arizona agency, board, 
commission, or university, none of the above shall apply. 
6.3 
Indemnification 
 
To the fullest extent permitted by law, Contractor shall defend, indemnify, and hold harmless  the 
State of Arizona, and its departments, agencies, boards, commissions, universities, officers, 
officials, agents, and employees (hereinafter referred to as “Indemnitee”) from and against any 
and all claims, actions, liabilities, damages, losses, or expenses (including court costs, attorneys’ 
fees, and costs of claim processing, investigation and litigation) (hereinafter referred to as 
“Claims”) for bodily injury or personal injury (including death), or loss or damage to tangible or 
intangible property caused, or alleged to be caused, in whole or in part, by the negligent or willful 
acts or omissions of Contractor or any of its owners, officers, directors, agents, employees or 
subcontractors.  This indemnity includes any claim or amount arising out of, or recovered under, 
the Workers’ Compensation Law or arising out of the failure of such Contractor to conform to any 
federal, state, or local law, statute, ordinance, rule, regulation, or court decree. It is the specific 
intention of the parties that the Indemnitee shall, in all instances, except for Claims arising solely 
from the negligent or willful acts or omissions of the Indemnitee, be indemnified by Contractor 
from and against any and all claims. It is agreed that Contractor will be responsible for primary loss 
investigation, defense, and judgement costs where this indemnification is applicable. In 
consideration of the award of this contract, the Contractor agrees to waive all rights of 
subrogation against the State of, its officers, officials, agents, and employees for losses arising 
from the work performed by the Contractor for the State of Arizona. This indemnification will 
survive the termination of the above listed contract with the Contractor. 
This indemnity shall not apply if the Contractor or sub-contractor(s) is/are an agency, board, 
commission or university of the State of Arizona. 
6.4 
Patent and Copyright 
Indemnification  
CONTRACTOR/VENDOR (NOT PUBLIC AGENCY). With respect to Materials or Services provided or 
proposed by a Contractor Indemnitor for performance under the Contract, Contractor shall 
indemnify, defend and hold harmless State Indemnitees against any third-party claims for liability, 
costs, and expenses, including, but not limited to reasonable attorneys' fees, for infringement or 
violation of any patent, trademark, copyright, or trade secret by the Materials and the Services. 
With respect to the defense and payment of claims under this subparagraph:  
1. 
State shall provide reasonable and timely notification to Contractor of any claim for which 
Contractor may be liable under this paragraph; 
2. 
Contractor, with reasonable consultation from State, shall have control of the defense of 
any action on an indemnified claim including all negotiations for its settlement or 
compromise;  
3. 
State may elect to participate in such action at its own expense; and  
4. 
State may approve or disapprove any settlement or compromise, provided that, (i) State 
shall not unreasonably withhold or delay such approval or disapproval and (ii) State shall 
cooperate in the defense and in any related settlement negotiations.  
If Contractor is a public agency, this paragraph 6.4 does not apply. 
6.5 
Force Majeure 
6.5.1 
DEFINITION. For this paragraph, “force majeure” means an occurrence that is (a) beyond 
the control of the affected party, (b) occurred without the party’s fault or negligence, and 
(c) something the party was unable to prevent by exercising reasonable diligence. 
Without limiting the generality of the foregoing, force majeure expressly includes acts of 
God, acts of the public enemy, war, riots, strikes, mobilization, labor disputes, civil 
disorders, fire, flood, lockouts, injunctions-intervention-acts, failures or refusals to act by 
government authorities, and, subject to paragraph 7.66 [Performance in Public Health 
Emergency], declared public health emergencies. Force majeure expressly does not 
include late delivery caused by congestion at a manufacturer’s plant or elsewhere, an

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 28 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
oversold condition of the market, late performance by a Subcontractor unless the delay 
arises out of an occurrence of force majeure, or inability of either Contractor or any 
Subcontractor to acquire or maintain any required insurance, bonds, licenses, or permits. 
6.5.2 
RELIEF FROM PERFORMANCE. Except for payment of sums due, the parties are not liable 
to each other if an occurrence of force majeure prevents its performance under the 
Contract. If either party is delayed at any time in the progress of their respective 
performance under the Contract by an occurrence of force majeure, the delayed party 
shall notify the other no later than the following working day after the occurrence, or as 
soon as it could reasonably have been expected to recognize that the occurrence had 
effect in cases where the effects were not readily apparent. In any event, the notice must 
make specific reference to this paragraph specifying the causes of the delay in the notice 
and, if the effects of the occurrence are on-going, provide an initial notification and 
thereafter the delayed party shall provide regular updates until such time as the effects 
are fully known. To the extent it is able, the delayed party shall cause the delay to cease 
promptly and notify the other party when it has done so. The parties shall extend the 
time of completion by Contract Amendment for a period equal to the time that the 
results or effects of the delay prevented the delayed party from performing. 
6.5.3 
EXCUSABLE DELAY IS NOT DEFAULT. Failure in performance by either party will not 
constitute default hereunder or give rise to any claim for damages or loss of anticipated 
profits if and to the extent that such failure was or is being caused by an occurrence of 
force majeure. 
6.5.4 
DEFAULT DIMINISHES RELIEF. Entitlement to relief from the effects of an occurrence of 
force majeure is diminished to the extent that the delay did or will result from the 
affected party’s default unrelated to the occurrence, in which case and to that extent the 
other party’s normal remedies and the affected party’s obligations would apply 
undiminished. 
6.6 
Third Party 
Antitrust 
Violations 
Contractor assigns to State any claim for overcharges resulting from antitrust violations to the 
extent that those violations concern materials or services supplied by third parties to Contractor 
toward fulfillment of the Contract. 
7.0 Warranties 
7.1 
Conformity to 
Requirements 
Contractor warrants that, unless expressly provided otherwise elsewhere in the Contract, the 
Materials and Services will for 1 (one) year after acceptance and in each instance: (1) conform to 
the requirements of the Contract, which by way of reminder include without limitation all 
descriptions, specifications, and drawings identified in the Scope of Work and any Contractor 
affirmations included as part of the Contract; (2) be free from defects of material and 
workmanship; (3) conform to or perform in a manner consistent with current industry standards; 
and (4) be fit for the intended purpose or use described in the Contract. Mere delivery or 
performance does not substitute for express acceptance by State. Where inspection, testing, or 
other acceptance assessment of Materials or Services cannot be done until after installation, the 
forgoing warranty will not begin until State’s acceptance.  
7.2 
Contractor 
Personnel 
Contractor warrants that its personnel will perform their duties under the Contract in a 
professional manner, applying the requisite skills and knowledge, consistent with industry 
standards, and in accordance with the requirements of the Contract. Contractor further warrants 
that its key personnel will maintain any certifications relevant to their work, and Contractor shall 
provide individual evidence of certification to State’s authorized representatives upon request. 
7.3 
Intellectual 
Property 
Contractor warrants that the Materials and Services do not and will not infringe or violate any 
patent, trademark, copyright, trade secret, or other intellectual property rights or laws, except 
only to the extent the Specifications do not permit use of any other product and Contractor is not 
and cannot reasonably be expected to be aware of the infringement or violation. 
7.4 
Licenses and Permits 
Contractor warrants that it will maintain all licenses required under paragraph 3.7 [Contractor 
Licenses] and all required permits valid and in force.

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 29 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
7.5 
Operational Continuity 
Contractor warrants that it will perform without relief notwithstanding being sold or acquired; no 
such event will operate to mitigate or alter any of Contractor’s duties hereunder absent a 
consented delegation under paragraph 5.3 [Assignment and Delegation] that expressly recognizes 
the event. 
7.6 
Performance in Public 
Health Emergency 
Contractor warrants that it will:  
1. 
have in effect promptly after commencement a plan for continuing performance in the 
event of a declared public health emergency that addresses, at a minimum: (a) 
identification of response personnel by name; (b) key succession and performance 
responses in the event of sudden and significant decrease in workforce; and 
(c) alternative avenues to keep sufficient product on hand or in the supply chain; and 
2. 
provide a copy of its current plan to State within 3 (three) business days after State’s 
written request. If Contractor claims relief under paragraph 6.5 [Force Majeure] for an 
occurrence of force majeure that is a declared public health emergency, then that relief 
will be conditioned on Contractor having first implemented its plan and exhausted all 
reasonable opportunity for that plan implementation to overcome the effects of that 
occurrence, or mitigate those effects to the extent that overcoming entirely is not 
practicable.  
For clarification of intent, being obliged to implement the plan is not of itself an occurrence of 
force majeure, and Contractor will not be entitled to any additional compensation or extension of 
time by virtue of having to implement it. Furthermore, failure to have or implement an 
appropriate plan will be a material breach of contract. 
7.7 
Lobbying 
7.7.1 
PROHIBITION.  
(a) 
Contractor warrants that: 
i. it will not engage in lobbying activities, as defined in 40 CFR part 34 and A.R.S. 
§ 41-1231, et seq., using monies awarded under the Contract, provided that, 
the foregoing does not intend to constrain Contractor's use of its own monies 
or property, including without limitation any net proceeds duly realized under 
the Contract or any value thereafter derived from those proceeds; and  
ii. upon award of the Contract, it will disclose all lobbying activities to State to 
the extent they are an actual or potential conflict of interest or where such 
activities could create an appearance of impropriety.  
(b) 
Contractor shall implement and maintain adequate controls to assure compliance 
with (a) above. 
(c) 
Contractor shall obtain an equivalent warranty from all Subcontractors and shall 
include an equivalent no-lobbying provision in all Subcontracts. 
7.7.2 
EXCEPTION. This paragraph does not apply to the extent that the Services are defined in 
the Contract as being lobbying for State’s benefit or on State’s behalf. 
7.8 
Survival of 
Warranties 
All representations and warrants made by Contractor under the Contract will survive the 
expiration or earlier termination of the Contract. 
8.0 State's Contractual Remedies 
 
No modifications to uniform terms and conditions section 
9.0 Contract Termination 
 
No modifications to uniform terms and conditions section 
10.0 Contract Claims 
10.1 
Claim 
Resolution 
Notwithstanding any law to the contrary, all contract claims or controversies under the Contract 
are to be resolved according to Arizona Revised Statutes Title 41, Chapter 23, Article 9, and rules

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 30 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
adopted thereunder, including judicial review under A.R.S. § 12-1518. 
10.2 
Mandatory 
Arbitration 
In compliance with A.R.S. § 12-1518, the parties agree to comply in a judicial review proceeding 
with any applicable, mandatory arbitration requirements.  
11.0 RESERVED 
 
 
 
 
12.0 General Provisions for Services  
12.1 
Applicability 
Article 12 applies to the extent the Work is or includes Services. 
12.2 
Comprehensive 
Services Offering 
Contractor shall provide the comprehensive range of services for which a price is established in the 
Pricing Document for ordering by Eligible Agencies, and Co-Op Buyers if co-op buying applies.  
12.3 
Additional Services 
State at its discretion may modify the scope of the Contract by Contract Amendment to include 
additional services or service categories that are within the general scope of the ones originally 
covered by the Contract if it determines that doing so is in its best interest. Once the Contract 
Amendment is fully executed, Contractor shall then update all applicable price lists and make them 
available to all affected entities at no additional cost. Either party may make the request to add 
services to the Contract; regardless of who makes the request, the parties shall negotiate in good 
faith a fair price for any additional services, but State may elect not to add some or all of the 
services in question if no agreement is reached on pricing in a timely manner. Contractor’s request 
or proposal in response to State’s request must include documentation demonstrating that the 
proposed price for the additional services is both fair and reasonable and comparable to the 
original ones.  
12.4 
Off-Contract Services 
Contractor shall ensure that the design and/or procedures for the Services ordering method 
prevents Orders for off-contract or excluded services. Notwithstanding that State might have its 
own internal administrative rules regarding off contract or excluded service ordering, and 
endeavors to prevent such orders from occurring, Contractor is responsible for not accepting any 
such Orders. State may, at its discretion, cancel any such Order without obligation. As used above, 
“off-contract service” refers to any service not included in the scope of the Contract and for which 
no price or compensation has been established contractually, and “excluded service” refers to any 
service expressly excluded from the scope of the Contract. 
12.5 
Removal of Personnel 
Notwithstanding that Contractor is in every circumstance responsible for hiring, assigning, 
directing, managing, training, disciplining, and rewarding its personnel, State may at its discretion 
and without the obligation to demonstrate cause instruct Contractor to remove any of its 
personnel from State’s facilities or from further assignment under the Contract. In such cases, 
Contractor shall promptly replace them with other personnel having equivalent qualifications, 
experience, and capabilities. 
12.6 
Transitions 
During commencement, Contractor shall attend transition meetings with any outgoing vendors to 
coordinate and ease the transition so that the effect on State’s operations is kept to a minimum. 
State may elect to have outgoing vendors complete some or all of their work or orders in progress 
to ease the transition as is safest and most efficient in each instance, even if that scope is covered 
under the Contract. Conversely, State anticipates having a continued need for the same materials 
and services upon expiration or earlier termination of the Contract. Accordingly, Contractor shall 
work closely with any new (incoming) vendor and State to ensure as smooth and complete a 
transfer as is practicable. State’s representative shall coordinate all transition activities and 
facilitate joint development of a comprehensive transition plan by both Contractor and the

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 31 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
incoming vendor. As with the incoming transition. State may permit Contractor (outgoing) to 
complete work or orders in progress to ease the transition as is safest and most efficient in each 
instance. 
12.7 
Accuracy of Work 
Contractor is responsible for the accuracy of the Services, and shall promptly make all necessary 
revisions or corrections resulting from errors and omissions on its part without additional 
compensation. Acceptance by State will not relieve Contractor of responsibility for correction of 
any errors discovered subsequently or necessary clarification of any ambiguities. 
12.8 
Requirements at 
Services Location 
Contractor personnel shall perform their assigned portions of the Services at the specific location 
indicated in the Order (if applicable). Contractor acknowledges that the location might be inside an 
industrial building, institutional building, or one of various office types and classes. Additionally, if 
performing the Services requires Contractor personnel to work inside a secured perimeter at 
certain institutional facilities such as prisons where prior clearances are required, Contractor shall 
contact the facility directly to confirm its most-current security clearance procedures, allowable 
hours for work, visitor dress code, and other applicable rules. State will neither allow extra charges 
for wait time, comebacks, or the like nor excuse late performance if Contractor has failed to make 
the confirmation or comply with the applicable conditions. 
Security Clearance: A security clearance may be required of the Contractor and of all employees of 
the Contractor or subsidiaries as designated by the using agency. 
 
12.9 
Services Acceptance 
State has the right to make acceptance of Services subject to acceptance criteria. State may apply 
as acceptance criteria conformity to the Contract, accuracy, completeness, or other indicators of 
quality or other matter for which the Contract or law states a requirement, whether stated 
directly or by reference to another document, standard, reference specification, etc. State will not 
owe Contractor any payment for un-accepted Services; and State may, at its discretion, withhold 
or make partial payment for any rejected Services if Contractor is still in the process of re-
performing or otherwise curing the grounds for State’s rejection. 
12.10 
Corrective Action 
Required 
Notwithstanding any other guarantees, general warranties, or particular warranties Contractor has 
given under the Contract, if Contractor fails to perform any material portion of the Services, 
including failing to complete any contractual deliverable, or if its performance fails to meet agreed-
upon service levels or service standards set out in or referred to in the Contract, then Contractor 
shall perform a root-cause analysis to identify the source of the failure and use all commercially 
reasonable efforts to correct the failure and meet the Contract requirements as promptly as is 
practicable.  
1. 
Contractor shall provide to State a report detailing the identified cause and setting out its 
detailed corrective action plan promptly after the date the failure occurred (or the date 
when the failure first became apparent, if it was not apparent immediately after 
occurrence).  
2. 
State may demand to review and approve Contractor’s analysis and plans, and Contractor 
shall make any corrections State instructs and adopt State’s recommendations so far as is 
commercially practicable, provided that State may insist on any measures it determines 
within reason to be necessary for safety or protecting property and the environment. 
3. 
Contractor shall take the necessary action to avoid any like failure in the future, if doing so 
is appropriate and practicable under the circumstances. 
13.0 Data and Information Handling 
13.1 
Applicability 
Article 13 applies to the extent the Work includes handling of any (1) State’s proprietary and 
sensitive data or (2) confidential or access-restricted information obtained from State or from 
others at State’s behest. 
13.2 
Data Protection and 
Contractor warrants that it will establish and maintain procedures and controls acceptable to State

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 32 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
Confidentiality of 
Information 
for ensuring that State’s proprietary and sensitive data is protected from unauthorized access and 
information obtained from State or others in performance of its contractual duties is not 
mishandled, misused, or inappropriately released or disclosed. For purposes of this paragraph, all 
data created by Contractor in any way related to the Contract, provided to Contractor by State, or 
prepared by others for State are proprietary to State, and all information by those same avenues is 
State’s confidential information. To comply with the foregoing warrant: 
1. 
Contractor shall: (a) notify State immediately of any unauthorized access or inappropriate 
disclosures, whether stemming from an external security breach, internal breach, system 
failure, or procedural lapse; (b) cooperate with State to identify the source or cause of 
and respond to each unauthorized access or inappropriate disclosure; and (c) notify State 
promptly of any security threat that could result in unauthorized access or inappropriate 
disclosures; and 
2. 
Contractor shall not: (a) release any such data or allow it to be released or divulge any 
such information to anyone other than its employees or officers as needed for each 
person’s individual performance of his or her duties under the Contract, unless State has 
agreed otherwise in advance and in writing; or (b) respond to any requests it receives 
from a third party for such data or information, and instead route all such requests to 
State’s designated representative. 
13.3 
Personally Identifiable 
Information. 
Without limiting the generality of paragraph 13.2, Contractor warrants that it will protect any 
personally identifiable information (“PII”) belonging to State’s employees’ or other contractors or 
members of the general public that it receives from State or otherwise acquires in its performance 
under the Contract.  
For purposes of this paragraph:  
1. 
PII has the meaning given in the [federal] Office of Management and Budget (OMB) 
Memorandum M-17-12 Preparing for and Responding to a Breach of Personally 
Identifiable Information”, January 3, 2017; and 
2. 
“protect” means taking measures to safeguard personally identifiable information and 
prevent its breach that are functionally equivalent to those called for in that OMB 
memorandum and elaborated on in the [federal] General Services Administration (GSA) 
Directive CIO P 2180.1 GSA Rules of Behavior for Handling Personally Identifiable 
Information. 
NOTE (1): For convenience of reference only, the OMB memorandum is available at: 
https://dpcld.defense.gov/Privacy/Authorities-and-Guidance/   
NOTE (2): For convenience of reference only, the GSA directive is available at: 
http://www.gsa.gov/portal/directive/d0/content/658222  
13.4 
Protected Health 
Information 
Contractor warrants that, to the extent performance under the Contract involves individually 
identifiable health information (referred to hereinafter as protected health information (“PHI”) 
and electronic PHI (“ePHI”) as defined in the Privacy Rule referred to below), it: 
1. 
is familiar with and will comply with the applicable aspects of the following collective 
regulatory requirements regarding patient information privacy protection: (a) the 
“Privacy Rule” in CFR 45 Part 160 and Part 164 pursuant to the Health Insurance 
Portability and Accountability Act (“HIPAA”) of 1996; (b) Arizona laws, rules, and 
regulations applicable to PHI/ePHI that are not preempted by CFR 45-160(B) or the 
Employee Retirement Income Security Act of 1974 (“ERISA”) as amended; and (c) State’s 
current and published PHI/ePHI privacy and security policies and procedures; 
2. 
will cooperate with State in the course of performing under the Contract so that both 
State and Contractor stay in compliance with the requirements in (1) above; and 
3. 
will sign any documents that are reasonably necessary to keep both State and Contractor 
in compliance with the requirements in (1) above, in particular “Business Associate 
Agreements” in accordance with the Privacy Rule. 
NOTE: For convenience of reference only, the Privacy Rule is available at:

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 33 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
http://www.hhs.gov/hipaa/for-professionals/privacy/index.html 
 
14.0 Information Technology Work 
14.1 
Applicability 
Article 14 applies to any Invitation for Bids, Request for Proposals, or Request for Quotations for 
"Information Technology," as defined In A.R.S. § 41-3501(6) 6: “ . . . computerized and auxiliary 
automated information processing, telecommunications and related technology, including 
hardware, software, vendor support and related services, equipment and projects” if and to the 
extent that the Work is or includes Information Technology.   
14.2 
Background Checks 
Each of Contractor’s personnel who is an applicant for an information technology position must 
undergo the security clearance and background check procedure, which includes fingerprinting, as 
required by A.R.S § 41-710. Contractor shall obtain and pay for the security clearance and 
background check. Contractor personnel who will have administrator privileges on a State network 
must additionally provide identify and address verification and undergo State-specified training for 
unescorted access, confidentiality, privacy, and data security. 
14.3 
Information Access 
14.3.1 
SYSTEM MEASURES. Contractor shall employ appropriate system management and 
maintenance, fraud prevention and detection, and encryption application and tools to any 
systems or networks containing or transmitting State’s proprietary data or confidential 
information.  
14.3.2 
INDIVIDUAL MEASURES. Contractor personnel shall comply with applicable State policies 
and procedures regarding data access, privacy, and security, including prohibitions on 
remote access and obtaining and maintaining access IDs and passwords. Contractor is 
responsible to State for ensuring that any State access IDs and passwords are used only by 
the person to whom they were issued. Contractor shall ensure that personnel are only 
provided the minimum only such level of access necessary to perform his or duties. 
Contractor shall on request provide a current register of the access IDs and passwords and 
corresponding access levels currently assigned to its personnel. 
14.3.3 
ACCESS CONTROL. Contractor is responsible to State for ensuring that hardware, 
software, data, information, and that has been provided by State or belongs to or is in the 
custody of State and is accessed or accessible by Contractor personnel is only used in 
connection with carrying out the Work, and is never commercially exploited in any 
manner whatsoever not expressly permitted under the Contract. State may restrict access 
by Contractor personnel, or instruct Contractor to restrict access their access, if in its 
determination the requirements of this subparagraph are not being met. 
14.4 
Pass-Through Indemnity 14.4.1 
INDEMNITY FROM THIRD PARTY. For computer hardware or software included in the 
Work as discrete units that were manufactured or developed solely by a third party, 
Contractor may satisfy its indemnification obligations under the Contract by, to the extent 
permissible by law, passing through to State such indemnity as it receives from the third-
party source (each a “Pass-Through Indemnity”) and cooperating with State in enforcing 
that indemnity. If the third party fails to honor its Pass-Through Indemnity, or if a Pass-
Through Indemnity is insufficient to indemnify State Indemnitees to the extent and degree 
Contractor is required to do by the Uniform Terms and Conditions, then Contractor shall 
indemnify, defend and hold harmless State Indemnitees to the extent the Pass-Through 
Indemnity does not.  
14.4.2 
NOTIFY OF CLAIMS. State shall notify Contractor promptly of any claim to which a Pass-
Through Indemnity might apply. Contractor, with reasonable consultation from State, 
shall control of the defense of any action on any claim to which a Pass-Through Indemnity 
applies, including negotiations for settlement or compromise, provided that:  
(a) 
State reserves the right to elect to participate in the action at its own expense; 
(b) State reserves the right to approve or reject any settlement or compromise on

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 34 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
reasonable grounds and if done so timely; and 
(c) 
State shall in any case cooperate in the defense and any related settlement 
negotiations. 
14.5 
Systems and Controls 
In consideration for State having agreed to permit Pass-Through Indemnities in lieu of direct 
indemnity, Contractor agrees to establish and keep in place systems and controls appropriate to 
ensure that State funds under this Contract are not knowingly used for the acquisition, operation, 
or maintenance of Materials or Services in violation of intellectual property laws or a third party’s 
intellectual property rights.  
14.6 
Redress of 
Infringement. 
14.6.1 
REPLACE, LICENSE, OR MODIFY. If Contractor becomes aware that any Materials or 
Services infringe, or are likely to be infringing on, any third party’s intellectual property 
rights, then Contractor shall at its sole cost and expense and in consultation with State 
either: 
(a) 
replace any infringing items with non-infringing ones; 
(b) obtain for State the right to continue using the infringing items; or 
(c) 
modify the infringing item so that they become non-infringing, so long as they 
continue to function as specified following the modification. 
14.6.2 
CANCELLATION OPTION. In every case under 14.6.1, if none of those options can 
reasonably be accomplished, or if the continued use of the infringing items is 
impracticable, State may cancel the relevant Order or terminate the Contract and 
Contractor shall take back the infringing items. If State does cancel the Order or terminate 
the Contract, Contractor shall refund to State: 
(a)  for any software created for State under the Contract, the amount State paid to 
Contactor for creating it;  
(b) for all other Materials, the net book value of the product provided according to 
generally accepted accounting principles; and 
(c) 
for Services, the amount paid by State or an amount equal to 12 (twelve) months of 
charges, whichever is less.  
14.6.3. EXCEPTIONS. Contractor will not be liable for any claim of infringement based solely on 
any of the following by a State Indemnitee:  
(a) 
modification or use of Materials other than as contemplated by the Contract or 
expressly authorized or proposed by a Contractor Indemnitor;  
(b) operation of Materials with any operating software other than that supplied by 
Contractor or authorized or proposed by a Contractor Indemnitor; or 
(c) 
combination or use with other products in a manner not contemplated by the 
Contract or expressly authorized or proposed by a Contractor Indemnitor. 
14.7 
First Party Liability 
Limitation 
14.7.1 
LIMIT. Subject to the provisos that follow below and unless stated otherwise in the Special 
Terms and Conditions, State’s and Contractor’s respective first party liability arising from 
or related to the Contract is limited to the greater of $1,000,000 (one million dollars) or 
3 (three) times the purchase price of the specific Materials or Services giving rise to the 
claim.  
14.7.2 
PROVISOS. This paragraph 14.7 limits liability for first party direct, indirect, incidental, 
special, punitive, and consequential damages relating to the Work regardless of the legal 
theory under which the liability is asserted. This paragraph 14.7 does not limit liability 
arising from any:  
(a)  Indemnified Claim against which Contractor has indemnified State Indemnitees 
under paragraph 6.3;  
(b) claim against which Contractor has indemnified State Indemnitees under paragraph

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 35 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
6.4; or  
(c)  provision of the Contract calling for liquidated damages or specifying amounts or 
percentages as being at-risk or subject to deduction for performance deficiencies. 
14.7.3 
PURCHASE PRICE DETERMINATION. If the Contract is for a single-agency and a single 
Order (or if no Order applies), then “purchase price” in Subparagraph 14.7.1 above means 
the aggregate Contract price current at the time of Contract expiration or earlier 
termination, including all Contract Amendments having an effect on the aggregate price 
through that date. In all other cases, “purchase price” above means the total price of the 
Order for the specific equipment, software, or services giving rise to the claim, and 
therefore a separate limit will apply to each Order. 
14.7.4 
NO EFFECT ON INSURANCE. This paragraph does not modify the required coverage limits, 
terms, and conditions of, or any insured’s ability to claim against, any insurance that 
Contractor is required by the Contract to provide, and Contractor shall obtain express 
endorsements that it does not. 
14.8 
Information Technology 
Warranty 
14.8.1 
SPECIFIED DESIGN. Where the Scope of Work for information technology Work provides a 
detailed design specification or sets out specific performance requirements, Contractor 
warrants that the Work will provide all functionality material to the intended use stated in 
the Contract, provided that, the foregoing warranty does not extend to any portions 
of the Materials that are:  
(a) 
modified or altered by anyone not authorized by Contractor to do so; 
(b) maintained in a way inconsistent to any applicable manufacturer 
recommendations; or 
(c) 
operated in a manner not within its intended use or environment. 
14.8.2 
COTS SOFTWARE. With respect to Materials provided under the Contract that are 
commercial-off-the-shelf (COTS) software, Contractor warrants that:  
(a) 
to the extent possible, it will test the software before delivery using commercially 
available virus detection software conforming to current industry standards;  
(b) the COTS software will, to the best of its knowledge, at the time of delivery be free 
of viruses, backdoors, worms, spyware, malware, and other malicious code that 
could hamper performance, collect unlawfully any personally identifiable 
information, or prevent products from performing as required by the Contract; and 
(c) 
it will provide a new or clean install of any COTS software that State has reason to 
believes contains harmful code. 
14.8.3 
PAYMENT HAS NO EFFECT. The warranties in this paragraph are not affected by State’s 
inspection, testing, or payment. 
14.9 
Specific Remedies 
 
Unless expressly stated otherwise elsewhere in the Contract, State’s remedy for breach of 
warranty under paragraph 14.8 includes, at State’s discretion, re-performance, repair, 
replacement, or refund of any amounts paid by State for the nonconforming Work, plus (in every 
case) Contractor’s payment of State’s additional, documented, and reasonable costs to procure 
materials or services equivalent in function, capability, and performance at that first called for. For 
clarification of intent, the foregoing obligations are limited by the limitation of liability in paragraph 
14.7. If none of the forgoing options can reasonably be effected, or if the use of the materials by 
State is made impractical by the nonconformance, then State may seek any remedy available to it 
under law. 
14.10 
Section 508 Compliance 
Unless specifically authorized in the Contract, any electronic or information technology offered to 
the State of Arizona under this Contract shall comply with A.R.S. § 18-131 and § 18-132 and Section 
508 of the Rehabilitation Act of 1973, which requires that employees and members of the public 
shall have access to and use of information technology that is comparable to the access and use by

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
 
PART 2 of the Solicitation Documents 
Template version 5.0 (4-NOV-2019) 
SECTION 2-C: Special Terms and Conditions 
Page 36 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
employees and members of the public who are not individuals with disabilities.  
14.11 
Cloud Applications 
The following are required for Contractor of any “cloud” solution that hosts State data outside of 
the State’s network, or transmits and/or receives State data. 
1. 
Submit a completed Arizona Baseline Infrastructure Security Controls assessment 
spreadsheet as found at: https://aset.az.gov/resources/policies-standards-and-
procedures, and mitigate or install compensating controls for any issues of concern 
identified by State. Contractor is required to provide any requested documentation 
supporting the review of the assessment. The assessment shall be re-validated on a 
minimum annual basis.  
2. 
State reserves the right to conduct Penetration tests or hire a third party to conduct 
penetration tests of the Contractor’s application. Contractor will be alerted in advance 
and arrangements made for an agreeable time. Contractor shall respond to all serious 
flaws discovered by providing an acceptable timeframe to resolve the issue and/or 
implement a compensating control. 
3. 
Contractor must submit copy of system logs from cloud system to State of AZ security 
team on a regular basis to be added to the State SIEM (Security Information Event 
Monitor) or IDS (Intrusion Detection System). 
Contractor must employ a government-rated cloud compartment to better protect sensitive or 
regulated State data. 
End of Section 2-C

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
PART 2 of the Solicitation Documents: 
Version 9 (01-JUL-2013) 
SECTION 2-D: Uniform Terms and Conditions 
Page 37 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
SECTION 2-D:  
Uniform Terms and Conditions 
Version: 9 (7/1/2013) 
1.0 Definition of Terms 
As used in the Contract, the terms listed below are defined as follows: 
1.1 
Attachment 
“Attachment” means any item the solicitation requires the Offeror to submit as part of the Offer. 
1.2 
Contract 
“Contract” ” means the combination of the Solicitation, including the Uniform and Special 
Instructions to Offerors, the Uniform and Special Terms and Conditions, and the Specifications and 
Statement or Scope of Work; the Offer and any Best and Final Offers; and any Solicitation 
Amendments or Contract Amendments. 
1.3 
Contract 
Amendment 
"Contract Amendment" means a written document signed by the Procurement Officer that is 
issued for the purpose of making changes in the Contract. 
1.4 
Contractor 
“Contractor” means any Person who has a Contract with the State.  
1.5 
Days 
“Days” means calendar days unless otherwise specified. 
1.6 
Exhibit  
“Exhibit” means any item labeled as an Exhibit in the Solicitation or placed in the Exhibits section 
of the Solicitation. 
1.7 
Gratuity 
“Gratuity” means a payment, loan, subscription, advance, deposit of money, services, or anything 
of more than nominal value, present or promised, unless consideration of substantially equal or 
greater value is received. 
1.8 
Materials 
“Materials” means all property, including equipment, supplies, printing, insurance and leases of 
property but does not include land, a permanent interest in land or real property or leasing space. 
1.9 
Procurement 
Officer  
“Procurement Officer” means the person, or his or her designee, duly authorized by the State to 
enter into and administer Contracts and make written determinations with respect to the 
Contract. 
1.10 
Services 
“Services” has the meaning given in A.R.S. § 41-2503(35), which, for convenience of reference 
only, is “… the furnishing of labor, time, or effort by [the] [C]ontractor or [S}ubcontractor which 
does not involve the delivery of a specific end product other than required reports and 
performance [but] does not include employment agreements or collective bargaining 
agreements.” Services includes Building Work and the service aspects of software described in 
paragraph 1.8. 
1.11 
State  
“State” means the State of Arizona and Department or Agency of the State that executes the 
Contract. 
1.12 
State Fiscal Year  
“State Fiscal Year” means the period beginning with July 1 and ending June 30. 
1.13 
Subcontract  
“Subcontract” means any Contract, express or implied, between the Contractor and another party 
or between a subcontractor and another party delegating or assigning, in whole or in part, the 
making or furnishing of any material or any service required for the performance of the Contract. 
2.0 Contract Interpretation 
2.1 
Arizona Law 
The Arizona law applies to this Contract including, where applicable, the Uniform Commercial 
Code as adopted by the State of Arizona and the Arizona Procurement Code, Arizona Revised 
Statutes (A.R.S.) Title 41, Chapter 23, and its implementing rules, Arizona Administrative Code 
(A.A.C.) Title 2, Chapter 7. 
2.2 
Implied Terms 
Each provision of law and any terms required by law to be in this Contract are a part of this

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
PART 2 of the Solicitation Documents: 
Version 9 (01-JUL-2013) 
SECTION 2-D: Uniform Terms and Conditions 
Page 38 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
Contract as if fully stated in it. 
2.3 
Contract Order 
of Precedence 
In the event of a conflict in the provisions of the Contract, as accepted by the State and as they 
may be amended, the following shall prevail in the order set forth below:  
2.3.1. Special Terms and Conditions;  
2.3.2. Uniform Terms and Conditions;  
2.3.3. Statement or Scope of Work;  
2.3.4. Specifications;  
2.3.5. Attachments;  
2.3.6. Exhibits;  
2.3.7. Documents referenced or included in the Solicitation. 
2.4 
Relationship of  
Parties 
The Contractor under this Contract is an independent Contractor. Neither party to this Contract 
shall be deemed to be the employee or agent of the other party to the Contract. 
2.5 
Severability 
The provisions of this Contract are severable. Any term or condition deemed illegal or invalid shall 
not affect any other term or condition of the Contract.. 
2.6 
No Parole Evidence 
This Contract is intended by the parties as a final and complete expression of their agreement. No 
course of prior dealings between the parties and no usage of the trade shall supplement or explain 
any terms used in this document and no other understanding either oral or in writing shall be 
binding. 
2.7 
No Waiver 
 
Either party’s failure to insist on strict performance of any term or condition of the Contract shall 
not be deemed a waiver of that term or condition even if the party accepting or acquiescing in the 
nonconforming performance knows of the nature of the performance and fails to object to it. 
 
3.0 Contract Administration and Operation 
3.1 
Records 
Under A.R.S. § 35-214 and § 35-215, the Contractor shall retain and shall contractually require 
each subcontractor to retain all data and other “records” relating to the acquisition and 
performance of the Contract for a period of five years after the completion of the Contract. All 
records shall be subject to inspection and audit by the State at reasonable times. Upon request, 
the Contractor shall produce a legible copy of any or all such records. 
3.2 
Non-Discrimination 
The Contractor shall comply with State Executive Order No. 2009-09 and all other applicable 
Federal and State laws, rules and regulations, including the Americans with Disabilities Act. 
3.3 
Audit 
Pursuant to ARS § 35-214, at any time during the term of this Contract and five (5) years 
thereafter, the Contractor’s or any subcontractor’s books and records shall be subject to audit by 
the State and, where applicable, the Federal Government, to the extent that the books and 
records relate to the performance of the Contract or Subcontract. 
3.4 
Facilities Inspection 
and Materials Testing 
The Contractor agrees to permit access to its facilities, subcontractor facilities and the Contractor’s 
processes or services, at reasonable times for inspection of the facilities or materials covered 
under this Contract. The State shall also have the right to test, at its own cost, the materials to be 
supplied under this Contract. Neither inspection of the Contractor’s facilities nor materials testing 
shall constitute final acceptance of the materials or services. If the State determines 
noncompliance of the materials, the Contractor shall be responsible for the payment of all costs 
incurred by the State for testing and inspection. 
3.5 
Notices 
Notices to the Contractor required by this Contract shall be made by the State to the person 
indicated on the Offer and Acceptance form submitted by the Contractor unless otherwise stated 
in the Contract. Notices to the State required by the Contract shall be made by the Contractor to 
the Solicitation Contact Person indicated on the Solicitation cover sheet, unless otherwise stated 
in the Contract. An authorized Procurement Officer and an authorized Contractor representative 
may change their respective person to whom notice shall be given by written notice to the other

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
PART 2 of the Solicitation Documents: 
Version 9 (01-JUL-2013) 
SECTION 2-D: Uniform Terms and Conditions 
Page 39 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
and an amendment to the Contract shall not be necessary. 
3.6 
Advertising, Publishing 
and Promotion of 
Contract 
The Contractor shall not use, advertise or promote information for commercial benefit concerning 
this Contract without the prior written approval of the Procurement Officer. 
3.7 
Property of the State 
Any materials, including reports, computer programs and other deliverables, created under this 
Contract are the sole property of the State. The Contractor is not entitled to a patent or copyright 
on those materials and may not transfer the patent or copyright to anyone else. The Contractor 
shall not use or release these materials without the prior written consent of the State. 
3.8 
Ownership of 
Intellectual Property 
Any and all intellectual property, including but not limited to copyright, invention, trademark, 
trade name, service mark, and/or trade secrets created or conceived pursuant to or as a result of 
this contract and any related subcontract (“Intellectual Property”), shall be work made for hire and 
the State shall be considered the creator of such Intellectual Property. The agency, department, 
division, board or commission of the State of Arizona requesting the issuance of this contract shall 
own (for and on behalf of the State) the entire right, title and interest to the Intellectual Property 
throughout the world. Contractor shall notify the State, within thirty (30) days, of the creation of 
any Intellectual Property by it or its subcontractor(s). Contractor, on behalf of itself and any 
subcontractor(s), agrees to execute any and all document(s) necessary to assure ownership of the 
Intellectual Property vests in the State and shall take no affirmative actions that might have the 
effect of vesting all or part of the Intellectual Property in any entity other than the State. The 
Intellectual Property shall not be disclosed by contractor or its subcontractor(s) to any entity not 
the State without the express written authorization of the agency, department, division, board or 
commission of the State of Arizona requesting the issuance of this contract. 
3.9 
Federal Immigration 
and Nationality Act 
The contractor shall comply with all federal, state and local immigration laws and regulations 
relating to the immigration status of their employees during the term of the contract. Further, the 
contractor shall flow down this requirement to all subcontractors utilized during the term of the 
contract. The State shall retain the right to perform random audits of contractor and 
subcontractor records or to inspect papers of any employee thereof to ensure compliance. Should 
the State determine that the contractor and/or any subcontractors be found noncompliant, the 
State may pursue all remedies allowed by law, including, but not limited to; suspension of work, 
termination of the contract for default and suspension and/or debarment of the contractor. 
3.10 
E-Verify Requirements 
In accordance with A.R.S. § 41-4401, Contractor warrants compliance with all Federal immigration 
laws and regulations relating to employees and warrants its compliance with Section A.R.S. § 23-
214, Subsection A.  
3.11 
Offshore Performance 
of Work Prohibited. 
Any services that are described in the specifications or scope of work that directly serve the State 
of Arizona or its clients and involve access to secure or sensitive data or personal client data shall 
be performed within the defined territories of the United States. Unless specifically stated 
otherwise in the specifications, this paragraph does not apply to indirect or 'overhead' services, 
redundant back-up services or services that are incidental to the performance of the contract. This 
provision applies to work performed by subcontractors at all tiers. 
4.0 Costs and Payments 
4.1 
Payments 
Payments shall comply with the requirements of A.R.S. Titles 35 and 41, Net 30 days. Upon receipt 
and acceptance of goods or services, the Contractor shall submit a complete and accurate invoice 
for payment from the State within thirty (30) days. 
4.2 
Delivery 
 
4.3 
Applicable Taxes 
Unless stated otherwise in the Contract, all prices shall be F.O.B. Destination and shall include all 
freight delivery and unloading at the destination. 
4.3.1. Payment of Taxes. The Contractor shall be responsible for paying all applicable taxes.  
4.3.2. State and Local Transaction Privilege Taxes. The State of Arizona is subject to all applicable 
state and local transaction privilege taxes. Transaction privilege taxes apply to the sale and 
are the responsibility of the seller to remit. Failure to collect such taxes from the buyer does 
not relieve the seller from its obligation to remit taxes.

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
PART 2 of the Solicitation Documents: 
Version 9 (01-JUL-2013) 
SECTION 2-D: Uniform Terms and Conditions 
Page 40 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
4.3.3. Tax Indemnification. Contractor and all subcontractors shall pay all Federal, state and local 
taxes applicable to its operation and any persons employed by the Contractor. Contractor 
shall, and require all subcontractors to hold the State harmless from any responsibility for 
taxes, damages and interest, if applicable, contributions required under Federal, and/or 
state and local laws and regulations and any other costs including transaction privilege 
taxes, unemployment compensation insurance, Social Security and Worker’s Compensation.  
4.3.4. IRS W9 Form. In order to receive payment the Contractor shall have a current I.R.S. W9 
Form on file with the State of Arizona, unless not required by law 
4.4 
Availability of Funds 
for the Next State fiscal 
year 
 
4.5 
Availability of Funds 
for the current State 
fiscal year 
Funds may not presently be available for performance under this Contract beyond the current 
state fiscal year. No legal liability on the part of the State for any payment may arise under this 
Contract beyond the current state fiscal year until funds are made available for performance of 
this Contract. 
Should the State Legislature enter back into session and reduce the appropriations or for any 
reason and these goods or services are not funded, the State may take any of the following 
actions:  
4.5.1. Accept a decrease in price offered by the contractor;  
4.5.2. Cancel the Contract; or  
4.5.3. Cancel the contract and re-solicit the requirements 
5.0 Contract Changes 
5.1 
Amendments 
This Contract is issued under the authority of the Procurement Officer who signed this Contract. 
The Contract may be modified only through a Contract Amendment within the scope of the 
Contract. Changes to the Contract, including the addition of work or materials, the revision of 
payment terms, or the substitution of work or materials, directed by a person who is not 
specifically authorized by the procurement officer in writing or made unilaterally by the Contractor 
are violations of the Contract and of applicable law. Such changes, including unauthorized written 
Contract Amendments shall be void and without effect, and the Contractor shall not be entitled to 
any claim under this Contract based on those changes. 
5.2 
Subcontracts 
The Contractor shall not enter into any Subcontract under this Contract for the performance of 
this contract without the advance written approval of the Procurement Officer. The Contractor 
shall clearly list any proposed subcontractors and the subcontractor’s proposed responsibilities. 
The Subcontract shall incorporate by reference the terms and conditions of this Contract. 
5.3 
Assignment and 
Delegation 
The Contractor shall not assign any right nor delegate any duty under this Contract without the 
prior written approval of the Procurement Officer. The State shall not unreasonably withhold 
approval. 
6.0 Risk and Liability 
6.1 
Risk of Loss 
The Contractor shall bear all loss of conforming material covered under this Contract until received 
by authorized personnel at the location designated in the purchase order or Contract. Mere 
receipt does not constitute final acceptance. The risk of loss for nonconforming materials shall 
remain with the Contractor regardless of receipt. 
6.2 
Indemnification 
6.2.1. Contractor/Vendor Indemnification (Not Public Agency) The parties to this contract agree 
that the State of Arizona, its departments, agencies, boards and commissions shall be 
indemnified and held harmless by the contractor for the vicarious liability of the State as a 
result of entering into this contract. However, the parties further agree that the State of 
Arizona, its departments, agencies, boards and commissions shall be responsible for its own 
negligence. Each party to this contract is responsible for its own negligence.  
6.2.2. Public Agency Language Only Each party (as 'indemnitor') agrees to indemnify, defend, and 
hold harmless the other party (as 'indemnitee') from and against any and all claims, losses, 
liability, costs, or expenses (including reasonable attorney's fees) (hereinafter collectively 
referred to as 'claims') arising out of bodily injury of any person (including death) or

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
PART 2 of the Solicitation Documents: 
Version 9 (01-JUL-2013) 
SECTION 2-D: Uniform Terms and Conditions 
Page 41 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
property damage but only to the extent that such claims which result in vicarious/derivative 
liability to the indemnitee, are caused by the act, omission, negligence, misconduct, or other 
fault of the indemnitor, its officers, officials, agents, employees, or volunteers." 
6.3 
Indemnification – 
Patent and Copyright 
 
The Contractor shall indemnify and hold harmless the State against any liability, including costs 
and expenses, for infringement of any patent, trademark or copyright arising out of Contract 
performance or use by the State of materials furnished or work performed under this Contract. 
The State shall reasonably notify the Contractor of any claim for which it may be liable under this 
paragraph. If the contractor is insured pursuant to A.R.S. § 41-621 and § 35-154, this section shall 
not apply. 
6.4 
Force Majeure  
6.4.1 Except for payment of sums due, neither party shall be liable to the other nor deemed in 
default under this Contract if and to the extent that such party’s performance of this 
Contract is prevented by reason of force majeure. The term “force majeure” means an 
occurrence that is beyond the control of the party affected and occurs without its fault or 
negligence. Without limiting the foregoing, force majeure includes acts of God; acts of the 
public enemy; war; riots; strikes; mobilization; labor disputes; civil disorders; fire; flood; 
lockouts; injunctions-intervention-acts; or failures or refusals to act by government 
authority; and other similar occurrences beyond the control of the party declaring force 
majeure which such party is unable to prevent by exercising reasonable diligence.  
6.4.2. Force Majeure shall not include the following occurrences:  
6.4.2.1. Late delivery of equipment or materials caused by congestion at a 
manufacturer’s plant or elsewhere, or an oversold condition of the market;  
6.4.2.2. Late performance by a subcontractor unless the delay arises out of a force 
majeure occurrence in accordance with this force majeure term and condition; 
or 6.4.2.3. Inability of either the Contractor or any subcontractor to acquire or 
maintain any required insurance, bonds, licenses or permits.  
6.4.3. If either party is delayed at any time in the progress of the work by force majeure, the 
delayed party shall notify the other party in writing of such delay, as soon as is practicable 
and no later than the following working day, of the commencement thereof and shall 
specify the causes of such delay in such notice. Such notice shall be delivered or mailed 
certified-return receipt and shall make a specific reference to this article, thereby 
invoking its provisions. The delayed party shall cause such delay to cease as soon as 
practicable and shall notify the other party in writing when it has done so. The time of 
completion shall be extended by Contract Amendment for a period of time equal to the 
time that results or effects of such delay prevent the delayed party from performing in 
accordance with this Contract.  
6.4.4. Any delay or failure in performance by either party hereto shall not constitute default 
hereunder or give rise to any claim for damages or loss of anticipated profits if, and to the 
extent that such delay or failure is caused by force majeure. 
6.5 
Third Party Antitrust 
Violations 
The Contractor assigns to the State any claim for overcharges resulting from antitrust violations 
to the extent that those violations concern materials or services supplied by third parties to the 
Contractor, toward fulfillment of this Contract. 
7.0 Warranties 
7.1 
Liens 
The Contractor warrants that the materials supplied under this Contract are free of liens and shall 
remain free of liens. 
7.2 
Quality 
Unless otherwise modified elsewhere in these terms and conditions, the Contractor warrants that, 
for one year after acceptance by the State of the materials, they shall be:  
7.2.1. Of a quality to pass without objection in the trade under the Contract description;  
7.2.2. Fit for the intended purposes for which the materials are used;  
7.2.3. Within the variations permitted by the Contract and are of even kind, quantity, and quality

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
PART 2 of the Solicitation Documents: 
Version 9 (01-JUL-2013) 
SECTION 2-D: Uniform Terms and Conditions 
Page 42 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
within each unit and among all units;  
7.2.4. Adequately contained, packaged and marked as the Contract may require; and  
7.2.5. Conform to the written promises or affirmations of fact made by the Contractor. 
7.3 
Fitness 
The Contractor warrants that any material supplied to the State shall fully conform to all 
requirements of the Contract and all representations of the Contractor, and shall be fit for all 
purposes and uses required by the Contract. 
7.4 
Inspection/Testing 
The warranties set forth in subparagraphs 7.1 through 7.3 of this paragraph are not affected by 
inspection or testing of or payment for the materials by the State. 
7.5 
Compliance 
with Laws 
The materials and services supplied under this Contract shall comply with all applicable Federal, 
state and local laws, and the Contractor shall maintain all applicable license and permit 
requirements. 
7.6 
Survival of Rights and 
Obligations after 
Contract Expiration or 
Termination 
7.6.1. Contractor's Representations and Warranties. All representations and warranties made by 
the Contractor under this Contract shall survive the expiration or termination hereof. In 
addition, the parties hereto acknowledge that pursuant to A.R.S. § 12-510, except as 
provided in A.R.S. § 12-529, the State is not subject to or barred by any limitations of actions 
prescribed in A.R.S., Title 12, Chapter 5. 
7.6.2. Purchase Orders. The Contractor shall, in accordance with all terms and conditions of the 
Contract, fully perform and shall be obligated to comply with all purchase orders received by 
the Contractor prior to the expiration or termination hereof, unless otherwise directed in 
writing by the Procurement Officer, including, without limitation, all purchase orders 
received prior to but not fully performed and satisfied at the expiration or termination of 
this Contract. 
8.0 State's Contractual Remedies 
8.1 
Right to 
Assurance 
If the State in good faith has reason to believe that the Contractor does not intend to, or is unable 
to perform or continue performing under this Contract, the Procurement Officer may demand in 
writing that the Contractor give a written assurance of intent to perform. Failure by the Contractor 
to provide written assurance within the number of Days specified in the demand may, at the 
State’s option, be the basis for terminating the Contract under the Uniform Terms and Conditions 
or other rights and remedies available by law or provided by the contract. 
8.2 
Stop Work Order 
8.2.1. The State may, at any time, by written order to the Contractor, require the Contractor to 
stop all or any part, of the work called for by this Contract for period(s) of days indicated by 
the State after the order is delivered to the Contractor. The order shall be specifically 
identified as a stop work order issued under this clause. Upon receipt of the order, the 
Contractor shall immediately comply with its terms and take all reasonable steps to 
minimize the incurrence of costs allocable to the work covered by the order during the 
period of work stoppage.  
8.2.2. If a stop work order issued under this clause is canceled or the period of the order or any 
extension expires, the Contractor shall resume work. The Procurement Officer shall make an 
equitable adjustment in the delivery schedule or Contract price, or both, and the Contract 
shall be amended in writing accordingly. 
8.3 
Non-exclusive 
Remedies 
The rights and the remedies of the State under this Contract are not exclusive. 
8.4 
Nonconforming Tender 
Materials or services supplied under this Contract shall fully comply with the Contract. The 
delivery of materials or services or a portion of the materials or services that do not fully comply 
constitutes a breach of contract. On delivery of nonconforming materials or services, the State 
may terminate the Contract for default under applicable termination clauses in the Contract, 
exercise any of its rights and remedies under the Uniform Commercial Code, or pursue any other 
right or remedy available to it. 
8.5 
Right of Offset 
The State shall be entitled to offset against any sums due the Contractor, any expenses or costs 
incurred by the State, or damages assessed by the State concerning the Contractor’s non-

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
PART 2 of the Solicitation Documents: 
Version 9 (01-JUL-2013) 
SECTION 2-D: Uniform Terms and Conditions 
Page 43 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
conforming performance or failure to perform the Contract, including expenses, costs and 
damages described in the Uniform Terms and Conditions. 
9.0 Contract Termination 
9.1 
Cancellation for 
Conflict of Interests 
Pursuant to A.R.S. § 38-511, the State may cancel this Contract within three (3) years after 
Contract execution without penalty or further obligation if any person significantly involved in 
initiating, negotiating, securing, drafting or creating the Contract on behalf of the State is or 
becomes at any time while the Contract or an extension of the Contract is in effect an employee of 
or a consultant to any other party to this Contract with respect to the subject matter of the 
Contract. The cancellation shall be effective when the Contractor receives written notice of the 
cancellation unless the notice specifies a later time. If the Contractor is a political subdivision of 
the State, it may also cancel this Contract as provided in A.R.S. § 38-511. 
9.2 
Gratuities 
The State may, by written notice, terminate this Contract, in whole or in part, if the State 
determines that employment or a Gratuity was offered or made by the Contractor or a 
representative of the Contractor to any officer or employee of the State for the purpose of 
influencing the outcome of the procurement or securing the Contract, an amendment to the 
Contract, or favorable treatment concerning the Contract, including the making of any 
determination or decision about contract performance. The State, in addition to any other rights 
or remedies, shall be entitled to recover exemplary damages in the amount of three times the 
value of the Gratuity offered by the Contractor. 
9.3 
Suspension or 
Debarment 
The State may, by written notice to the Contractor, immediately terminate this Contract if the 
State determines that the Contractor has been debarred, suspended or otherwise lawfully 
prohibited from participating in any public procurement activity, including but not limited to, 
being disapproved as a subcontractor of any public procurement unit or other governmental body. 
Submittal of an offer or execution of a contract shall attest that the contractor is not currently 
suspended or debarred. If the contractor becomes suspended or debarred, the contractor shall 
immediately notify the State. 
9.4 
Termination for 
Convenience 
The State reserves the right to terminate the Contract, in whole or in part at any time when in the 
best interest of the State, without penalty or recourse. Upon receipt of the written notice, the 
Contractor shall stop all work, as directed in the notice, notify all subcontractors of the effective 
date of the termination and minimize all further costs to the State. In the event of termination 
under this paragraph, all documents, data and reports prepared by the Contractor under the 
Contract shall become the property of and be delivered to the State upon demand. The Contractor 
shall be entitled to receive just and equitable compensation for work in progress, work completed 
and materials accepted before the effective date of the termination. The cost principles and 
procedures provided in A.A.C. R2-7-701 shall apply. 
9.5 
Termination for 
Default 
9.5.1. In addition to the rights reserved in the contract, the State may terminate the Contract in 
whole or in part due to the failure of the Contractor to comply with any term or condition of 
the Contract, to acquire and maintain all required insurance policies, bonds, licenses and 
permits, or to make satisfactory progress in performing the Contract. The Procurement 
Officer shall provide written notice of the termination and the reasons for it to the 
Contractor.  
9.5.2. Upon termination under this paragraph, all goods, materials, documents, data and reports 
prepared by the Contractor under the Contract shall become the property of and be 
delivered to the State on demand.  
9.5.3. The State may, upon termination of this Contract, procure, on terms and in the manner that 
it deems appropriate, materials or services to replace those under this Contract. The 
Contractor shall be liable to the State for any excess costs incurred by the State in procuring 
materials or services in substitution for those due from the Contractor. 
9.6 
Continuation of 
Performance Through 
Termination 
The Contractor shall continue to perform, in accordance with the requirements of the Contract, up 
to the date of termination, as directed in the termination notice.

Request for Proposal 
Solicitation No. BPM002577 
Description:  
Legal Processing, Notary and Related Services   
Arizona Department of 
Administration 
State Procurement Office 
100 N 15th Ave., Suite 402 
Phoenix, AZ 85007 
 
PART 2 of the Solicitation Documents: 
Version 9 (01-JUL-2013) 
SECTION 2-D: Uniform Terms and Conditions 
Page 44 of 44 2 
A v a i l a b l e o n l i n e a t : A P P . A Z . g o v 
 
 
10.0 Contract Claims 
10.1 
Contract Claims 
All contract claims or controversies under this Contract shall be resolved according to A.R.S. Title 
41, Chapter 23, Article 9, and rules adopted thereunder. 
11.0 Arbitration 
11.1 
Arbitration 
The parties to this Contract agree to resolve all disputes arising out of or relating to this contract 
through arbitration, after exhausting applicable administrative review, to the extent required by 
A.R.S. § 12-1518, except as may be required by other applicable statutes (Title 41). 
12.0 Comments Welcome 
12.1 
Comments Welcome 
The State Procurement Office periodically reviews the Uniform Terms and Conditions and 
welcomes any comments you may have. Please submit your comments to: State Procurement 
Administrator, State Procurement Office, 100 North 15th Avenue, Suite 201, Phoenix, Arizona, 
85007. 
 
End of Section 2-D 
 
End of Part 2

EXHIBIT B – PRICE SHEET 
 
 
CITY OF PHOENIX 
 
 
 
 
   Page 37 
COOP 21-035 Legal Processing, Notary, and Related Services                      Rev 12/2019 
The following are the price schedules of Contract No: CTR050851 
between the State of Arizona and Nationwide Legal Services, LLC 
 
(Remainder of the page left blank)

SUPPLIER'S NAME: Nationwide Legal 
Legal Process Service Fees
Fee
Unit
Notes
1 Legal Processing Services, Process Server Cost per Service
Cost Per Service Maricopa & Pima
40.00
$             
1 Includes 4 attempts
Cost Per Service All Other Counties
$25.00 + Cost 
1 Includes 3 attempts
Cost Per Service Out of State
$25.00 + Cost
1 Includes 3 attempts
Additional Services related to Legal Processing
Fee
Unit
Notes
2 Skip Tracing Services and Investigation
Investigations
65.00
$             
Per Hour
Report Included 
Skip Tracing
$0.00
1 Report Included 
3 Other Fees
Rush Charge
15.00
$             
1 In State / Out of State
Mileage
$0.00
1 No Charge
Standby Time
45.00
$             
Per Hour
Travel
n/a
Cost Upon Request
Notary Service Charge (for Legal Process Service)
$0.00
Included on Affidavits and Non Service
Court Filing and Other Services
Fee
Unit
Notes
4 Filing fees
Court Filings- Maricopa & Pima
6.00
$                
1 Make sure it is per trip regardles of different case number documents/pleadings
Court Filings All other Counties
10.00
$             
1
Fillings at courts outside Arizona
$25.00 + Cost 
1
5 Court and Document Search
Court and Document Search Maricopa & Pima
25.00
$             
1
Court and Document Search All Other Counties
$25.00 +Cost
1
6 eFiling
15.00 + Cost 
1
7 eRecording
35.00 + Cost 
1
9 eNotary Service 
25.00
$             
1 Includes all documents presented 
10
Remote Notary (Does not involved meeting in person, individual's verification done online through 
accepted Secretary of State verification tools)
10.00
$              
Includes all documents presented 
11 Courier Serivce
Courier Service Maricopa & Pima
10.00
$             
1.00 per mile 
Base Price $10.00 plus $1.00 per mile one way
Courier Service All Other Counties
25.00 + Cost 
12 Court Services and Service of Process, Quick Locate Service
See Fee Schedule above.
Pricing Clarification Questions: Supplier to respond to these questions
Indicate if the fee stated in item 1 is the total fee per attempt or if additional fees are required?
Is the filing cost included in item 4 per trip or per document?
What is included in the your fees for e-Notary? 
What is included in your fees for Remote Notary?
Explain the difference between Quick Locate and Skip Tracing?
The fee stated in item 1 will be the total fee. 
The filing fee will be per trip. 
This will include the notary on all documents present at a single session.  It also includes online identity verification. 
It will include notary on all documents presented at single location.  This includes individual verification with proper identification. 
A quick locate is a basic internet search to locate a current address or phone number. 
A Skip Trace is conducted by a license Private Investigator who uses multiple search engines to determine the most current home address, phone 
number, email address, DOB, and more.  A Skip Trace Report is presented with all the data for each request.