Vehicle Towing Service

City of El Mirage — Regular Meeting (2021-11-02)

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C ity of 
EL MIRAGE 
'""'*-' 
REQUEST FOR PROPOSALS 
Finance Ocparlmcnl 
10000 .. El Mirage Rd. 
El :\liragc. AZ X5335 
t,R l\tJ /flNlll(;I .. Alflf.llllt ll 1ltlt 1-----------------------i 
VEH ICLE TOWING SERVICE 
PD2 1-VTS0 I 
Phone: 
( 623) 87(,-2953 
Fax: 
(623)972- I 10 
City of El Mirage 
Request for Proposals 
Solicitation Number: PD21 -VTS0I 
Solicitation Description: VEHICLE TOWING SERVICE 
Release Date: August 16, 2021 
Advertisement Date: August l 6
111, 171\ 23rd, & 24111, 2021 
Prospective Offeror's Conference: N/A 
Location: 
'/A 
Final Date for Inquires: September 20, 2021 
Proposals Due Date: September 27, 2021 
Location: 
I 0000 ,V. El .'vfirnge Rd. 
El .'vliragc .. lZ 85335 
N/A 
N/A 
I :00 p.m., Arizona time 
I :30 p.m., Arizona time 
Cit1· !lull 
. ld111i11istratio11 811ildi11g. 
Download Reque t for Proposal from the City Website at 
www .citvofclmiragc.org 
Page I of .tO

.
) 
Cicyof 
( ELMIRA9,.~ 
City of El Mirage, Arizona 
• Cicy of 
EL MIRAGE 
'"'"''' 
t.lU1\IHlf-Nlf.lC,I, IIRJC:111 It If HI'.' 
Notice of Request for Proposals 
uu.,ntlfllf/,t<,1-,, IIRJ<,111 J,/ II HI: 
Request for Proposals . o: 
Materials and/or 
Services: 
Proposal Location: 
PD21-VT S0I 
Vehicle Towing Service 
City of El Mirage. City Hall. Adm in Building 
I 0000 N. El Mirage Rd .. El Mirage. AZ 85335 
Due Date: September 27, 202 1 
Tin1e: 
I :30 p.m. 
Contact: 
Valerie Ojeda 
Phone: 
(623) 876-2953 
In accordance 1\lth Cll) of l'I J\hragc Procurement Code sc,~ed proposals for the material or scr-,ccs spcc1licd will be received b) the Cll} of l'I J\hrage Purdws,ng 
,\dmm,strator at the spcc11ied locallon until the date and lime specified abo,e Proposals receive,! b) the correct date ,uid lime shall be considered Proposals shall be 111 the 
actual possession oft he Cll) of l·I Mirage ,\Jmonistrallon on or pnor to the exact date and 11111e 1nd1cated abol'c. I.ate proposals" 111 not be cons1dcrcd. except as pro, 1dccl 111 
the Cit) of El Mirage Procurement Code Proposal., sltal/ be electronimlly s11hmitted 1·i11 email. Please identify 1/te project in tlte s11bject line of tlte email. Proposers arc 
strong!) encouraged 10 carefully read the e111ire Request for Proposals l'ackagc 
OFFER 
To the City of El Mirage: 
·1 h..: und!.!rs1gn..:<l hereby offers a11d agrees to furnish mall'nals anJ or Sl.!n I..:cs 111 ..:ompli.mci: " 11tl all 1crrns, <.:ond111ons, spcc11ications and .uncndmi.:111s 111 1hc Notice of 
Request for l'roposals except for any wn 11cn e.xcept,ons 111 the of'li:r l'he s1gnmur, bclo11 also c,rlllics hos or h~r undcr,1:u1ding and complo:rncc " 11h paragraph one of'I he 
C11y or 1·11\hrage Standard rcnns mid Cund111ons 
An 1ona Transacuon (Sales) Pnvolcgc) t:1fj J.,f1 t,,!,_ / ;J 
I ax l.1ccnse Number 
/ · 
I 
Federal l'mploi er lden111icauon i..,()Jjo/tO Jf 7 
Number 
:I• 
7 
Company Name 
/./ I ~ 
// v..: 
,\uthon1cd Signature for Offer 
/, £1/4/ 
Address 
l'nntcd Nmne 
C11y 
State 
/.ip Code 
l'itlc 
ACCEPTANCE OF OFFER AND CONTRACT A WARD (For City of El Mirage Use Only) 
Your propo,al is hcrchy accepted. rhc Contractor ,s now bound 10 sell the materials and.or sen ices listed by the a11achcd ,l\\ard nollce based upon the sol1c11a1,on. 
111clud111g all terms con(l1tions, , pee, ficallons. arn,ndments. , tc . and the Contractor's oiler a~ accepted b) the Cit) l'hc Contr.ictor 1s hereby cauuoned not to commence 
any b1llabl~ \\Ork or pro\ 1dc ;m~ material. S\.'f\ 1cc or construcuon 111H..kr tlus contrac1 unul Contractor rc1.:c1,cs an C'<l.!t:Uh..-d Service Contract and PurchaJe Order. 
Cui of 1:11\loragc, ,\ ro1omo 
l:ff Date 
.-\ ppr°' cd as to form 
Sharon .\nt,s. Cll) Clerk 
Justin Pierce. Cit) .\ltorncy 
,\ \\ardcd on ________________ _ 
City Seal 
J Cf\ , wl I h chc,. C11, i\lanag,r 
Page 2 of ~O

City of 
EL MIRAGE 
\/!1f!lld 
City of El Mirage, Arizona 
C ity of 
EL MIRAGE 
(,RI \1)11/'ll/l"lf,I-~ /ll lr.111 FIJIIFHN 
Notice of Request for Proposals 
(;kANI) IIHU1ilCF, 111nr.11r1V rtlllf"! 
Request for Proposals No: 
Materials and/or 
Services: 
Proposal Lucation: 
PO2 1-VTS0I 
\ 'chicle Towing Scn ·icc 
City or El Mirag.:. City Hall. Admin Uuild ing 
10000 N. El 1\llirage Rd .. El Mirage. AZ 85335 
Due Date: 
September 27. 2021 
Time: 
I :30 p.111. 
Conta.:r: 
Valerie Ojeda 
Phone: 
(6~3) 876-2953 
In a1.:i.:ord,u1t·L' w!lh Cit: of El \ltragl.' Pro..:urc1m.:n1 Codt.: ,L·alcd pnJpl):-;,1b for 1h1.: matcri.il ur Sl'J"\ll'6 .-,p\,·..:ili1..•d \\ Ill be n..·,:1..'l\ cd hy thi: Cit: ol El \li ragl..' Purd1asing 
.\drrnn1s1ralor JI thl· spl.'..:1li..:d loL\ tt1011 until thl.' da1i: .111<l t111h.· ..:pci.:11il..'d .1b1.1\1.,: Prupo:-.11:-. rL•1..' l'l \1..·d h: 1hi: ..:111T,·,.:t 1.Li.11: .md t1 11h.: :,;hall hi.' 1.:un.-,1d\,.·1\:d. Prnpos.tls :,,hall bl..' in th..:: 
.tclual p1.1:-:-L':is1011 of 1h..: ('uy of l·I \!iragi: :\Jm1mstr..1t1011 on or pnor 10 the l.'.\Jl't datl' ,rnd 111ni .. · i1H.lic 11cd ,1bo, l'. I .Ill' pn_1po:-..1ls will not be \.·nns1ckrcd. l'Xccpt .ls pro, 1tk-d 111 
thL' Cit: 1_.lf Fl \ liragi.: Prncuremt.:nt l \ldc. Proposals shall he elec11·011i('(11/y submit1ed ria email. Please itle111ijj· thl.! projeC"t in th(~ subj,•ct /in,• of the email. Prop1)scrs .ire 
strongly \.·ncouragcd to carefull y read the t!lllirl.! R l'YLh.!St for Propos~1ls Pa\.·kagl.' 
OFFER 
fo the City of El Mirage: 
Thi: t11H.krs1g111.;d hereby offers Jnd agri:cs to furnish materials .rnd vr scr\"lr1..·s m l'lHn1>lwni:1..· with ,111 terms. l.'.'ond1t1011s. spc1..·11i1..·a11ons .md .1111c11dm\.·nt:- Ill th1.; \'lHl\.'l' uf 
Rl.'qucst for Proposals 1.'XCcpt for ,my ,,·n1tc 11 c:\'.\.·cpt1ons 111 thl.' 1•lfrr. 1 hi.' $ign~llur1..' hdow Jb,> \.·l.'111 li6 his or hi:r u11,krs1and111g .rnd 1..'0111pl1J11...:c " 1th p.1ragraph tlflt' ~)t' Th1..· 
l'11: 1>fl:I \liragc Standard ram:-, .md C.\mthtil)ns. 
,\ri1.011a Transa.:11011 (Sak, ) Pn\'lkgc 
Tax L1cc.:-n~c Number: 
hdcral l:mploycr ldcntiti,at,011 
Number: 
Company NarnL" 
Addr~ss 
Citv 
State 
i'.ir Cndc 
For clari lit-:111011 ot' th ,s olfrr contact: 
N ,lllh:: 
Tckplwnc: 
.\uthon1cd S1gna1l1rl.' for Offer 
Pnntcd 'Jame 
l'11k 
ACCEPTANCE OF OFFER AND CONTRACT A WARD (For City of El Mirage Use Only) 
Your propos,11 is hc.:-r('by .1cc1..·p11.'<l. Thi.' l \:rn1ra1..'t0r 1s now bound 10 sell thL' 111.ttL"nals .md or sl.'ntccs lt:)tcd by thl.." a1t,1ch1..·d Jw,ird not1..:c h.t:-:i..·d upon lhl.' iolic11,1t11)11. 
1111.:luding ,ill 1cm1s t:onditions. spct:ilic:1t101b .. m11: ndmcnts. L'll.' . anJ 1he Contr.11.:tvr's ,,ffl'r ,is acn:ptl'd b~-the City Thi..· Cu1111'lh.:h .. lr is hcrchy ('a111ion1.:d 1101 to t:ommc1h2l' 
.111~ billable w nrk 1.lr pro, Ilk any maiL"riaL ,en 1..:e l)r "-·011s1n11.'tio11 unda tlu:- t:on1r;i\.·1 rn11i l l'o111racrnr rc1..'l'\\ i...·s an cxc..:utcd SetTice Contl'fll't and 1-'urdrase Or,ler. 
C i1~-nt' El i\lirag1..• . . -\ri10rn1. 
Eff. Date: ___________ _ 
Sharon r\ntcs. City Ck rk 
Jus1in Pierce. City Attom1.·~' 
.\ warded ,rn _____ _ 
C'ily Srat 
Page 2 of .tO

C ity of 
EL MIRAGE 
CNI \'/JI/MIi u ;1-. HNIGIIJ'flf l'IIRI:'! 
REQUEST FOR PROPOSALS 
STANDARD TERMS AND CONDITIONS 
PD2 I -VTSO I 
PREPARATION OF PROPOSALS: 
Fin.111n· Department 
I 0000 
. [ I \ Ii rage Rd. 
El Mirage. AZ X5335 
Phone: 
Fax: 
( 6:3) 876-2<)5.3 
( 6:.~) 972-8 I I 0 
In accordance with City uf El Mirage Procurement Code scaled proposals for the material or sen 1c..:s spe..:ii"icd will he 
reeei,·ed by the City of El l'vliragc Purchasing Administratur at the specified lucation until the date and time spccilicd. 
Proposals must be in the actual possession of the City of El Mirage on or prior to the Proposal Due Date and Time. Late 
proposals 11·ill not be rnnsidcrcd. except as provided in the City 01· El Mirage Procurement Code. Pruf!osal.~ shall he 
efectro11ical(I' rnbmitted 1·ia email. Please ide11tify the f!ro}ect i11 the .rnhject li11e of the email. OITerors arc strongly 
c111.:ouragcd tu car..:fully read the e11tire Request for Proposals Package. 
Information regarding the submittal requirements of this RFP may be obtained al the City Hall located at 101)()0 :--J. El :Vliragc 
Rd .. El Mirag..:. AZ 85335. Contact Valerie Ojeda regarding the documents at (623) 876-2')53 ur vojeda@clmirageaz.gov. 
Th..: ..:ntire info rmation pa-:kagc may be download-:d from the City of El :VliragL' website: http://www. clmirageaz.gov 
r\ny changes to this Request for Proposals 11·ill be in the form ofa published amendment. r\ll technical questions regarding 
this RFP must be -:!early mark..:d '"questions" and email tn: 
City of El \ Ii rage 
Valerie Ojeda, Purchasing Administrator 
I tlOOO :--.I. El Mirage Rd .. El Mirage. AZ 85335 
Email: vojeda@elmirageaz.gov 
Ol'feror assumes the burden of proper and timely deli1·ery. Submittals are to be submitted 1·ia email: 
REQUEST FOR PROPOSALS NO: PD21-\ 'TS0 I 
n :HICLE TOWING SF:R\'ICES 
DUE DATE A.'\D Tli\lE: September 27. 2021. 1:30 p.m. (Arizona Time) 
.'\o submittals will be accepted after the date and time indicated. 
I. r\ 11 proposals shall be submitted on the forms prn1·ided in this Req11cstjiJr Proposals package. It is permissible tu rnpy 
these forms if required. Telegraphic { facsim ile) or mailgram proposals will not be cunsidcrcd. Please r..::turn th-: fol lowing 
required documents: 
• Notin• of Request for Proposals Offrr, page (2) - Completed & Signed 
• Refcn•nct•s. page (34) 
· Equi1>rnent List. page (35) 
• Storage Facilil"y, page (36) 
• Personnel List, page (37) 
• Alterrrntin Award Accepti111c,·. page (38) - (Op1io11a/1 
• If applicabk - All amendments must be signed and dated. 
2. The Offer and Contract Award document shall be submitted ll'ith an original ink signature by a person authorized to sign 
the Offer. 
3. Erasures. intcrlineations. or other modilicatiuns in the proposal shall be initialed in origin:11 ink by the authorized person 
signing the Offer. 
--1. If price is a consideration and in case of error in the extension of prices in the proposal. the unit price shall go,·crn. '.'io 
proposal shall be altered. amended. ur ll'ithdrawn ali..:r the sp..:-:ilicd proposals due dat..: and 1i111..:. 
:'i. 
P..::riods of time. stated as a number uf days. shall be 1:alcnd:1r days. 
6. 
Proposal due date and time is stated as local Arizona time. 
7. It is the responsibility ol° all O ITerors to examine the entire Rt!<fll<'St Jin· Pmposals padagc and sl.'ck clarilieation nr 
any item or n;quirement that may nut be clear and to d1e1:k all responses for accuracy b..:fon: submi tting a propusal. 
Negligence in preparing a propo~al conlcrs no right of ll'ithdra1rnl a tier proposal due date and time. 
Page Jul .io

City of 
EL MIRAGE 
GN I \'IJ lfJ·Hl/;ll;f.: HRIGIIJ" 1:u1'/JHf1 
REQUEST FOR PROPOSALS 
STANDARD TERMS AND CONDITIONS 
PD2 I -VTS0I 
FinallC(' Dcpartllll'IH 
10000 N. El \ liragc Rd. 
El /vlir:igc. AZ 85335 
Phunc: 
Fax: 
{ 623 I 876-2953 
{623 ) 972-8 11 0 
I. 1:\IQVIRIES: Any question related to the Reqw.:stJr1r Pm1ws,t!s shall be directed to the name appearin!! as the contact on 
the Rec1uest.fhr Proposals. The OtTeror shall not contact or ask questions of the department for which the requirement is 
being procured. Questions should be submitted via email. The contact shall require am· and all questions be submitred in 
writing. Any correspondence related to a Request jiJ1· Pm/J1>s,t!s should refer to the appropriate Requesr /i1r Pmposuls 
number. page. and paragraph number. OITeror shall identity the en,·d opc as co111aini11g questions since such an <:!nn:lope 
may be iclentifi<:!cl as a sealed proposal and may not be opened until after the ofticial Re11uest li>r Proposals due date and 
time. 
2. PROSPECTl\'E OFFERORS CONFERE:\ICE: A Prospective offernr Cunkrcncc shall 1101 be held. 
3. L\ TE PROPOSALS: Late Proposals will not be considered. except as pro, ided by the City or El :Vlirage Procurement 
Code. A 1·e11clor submitting a late proposal , hall b<:! so noti tied. 
4. WITHDR.-\ WAL OF PROPOSAL: At any tim.: prior to th.: spccili.:d du.: dat.: and time. an Ofli:ror {or d.:signat.:d 
representative) may withdraw th.: proposal. 
5 . ..\MEND,IENT OF PROPOSAL: Receipt ofa Proposal Amendment shall be ack 11011 l<:!dgecl by signing and returni ng 
the do.:ument with the offer at the specitiecl proposals clue date and time. 
6. VENDOR REGISTRATI0:\1 ANI) \V9: After the all"ard ofa contract. the successful Vendor shall compkt.: a Vendor 
Registration Application and \V9 and submit it to the City of El :Vliragc Finance Department. 
7. .-\ WARD Of CONTRACT: 
a i The contract shall be ,nrnrclcd based on the Offerors proposal responses to the 11'.:ightcd .:1·aluation .:riteria clctaikd 
in this Request for Proposals. 
b I Not11·ithstanding any other provision of this Request /i1r Pro11us,t!s. The City expressly rese1Yes the right 10: 
1. 
Wail'C any immat.:rial clcl'c.:1 or informality: or 
11. 
Reject any or all proposals. or portions thereof. ur 
111. Reissue a Request jiJr Proposals. 
c) 
A response to a Rt!c1ues1.fnr Propos<1ls is an ofli:r to contract 11·ith th.: City bas.:d upon the t.:nns. cunclitions and 
scope of11"tirk contain.:d in the City's Rcc1u<'st for Proposals ant.I th.: 11-ritten a111.:ndments thereto. if any. Proposals 
do not become contracts unless and until they arc accepted by City Council and executed by the "ayor. f\ 
contract is formed when 11-ritten notice ofa11·arcl( s) is provided to the ,u.:c<:!ssful Offeror(s). Th <:! contract has its 
inception in the award document. climinating a liirmal signing of a separate contract. For that reason. all of the 
terms and condi tions of the procurement contra.:t arc contained in th.: Requcst Ji1r Proposals: unless muditied by an 
Amendment. 
8. PROTEST Of A \VARD: The offeror may protest the a11arding ofa so licitation in 11ri1ing in accordance with th t: City of 
El \ lirage Purchasing Code ~30.32. 
TIIE FOLLOWING TERi\lS ..\:\D COi\DITIO.\IS ARE A.\I EXPLICIT PART OF TIIE SOLICIT . .\TIO:\ A.'ID 
ANY RESVL T..\:\IT CO:\ITRACT. 
I. 
CERTIFICATION: 13y signature in th.: Offer section. of the Offer and Contract ,\ward page. the Contractor certities: 
a. 
The submission of the olT.:r did not in1·oh c coll usion or other an1i-.:n111pctiti1·c practices. 
b. 
The Contractor shall not discriminate against any c111ploycc or appli.:ant for cmploym.:nt. 
c. 
The Contractor has not gi1·e11. offered to give. nor intends to gi1·e at any time haeafter any economic opr ortunity. 
Ii.Hu re employment. gift. l,)a11. gratuit!·· spe.:ial discount. trip 1~11 or. or sen ice to a public scn·ant in connec tion 1\ ith 
Page -t ol -tO

a~ 
Cicyof 
1, EL MIRAGE 
""""';> 
<,Ill WJ 1/JRfrl(;I•:. HIU(;lfl'flJTURf'! 
REQUEST FOR PROPOSALS 
STANDARD TERMS AND CO DITIONS 
PD21-VTS0I 
Finance Dcpartm4.'nt 
10000 N. El \liragc Rd. 
El Mirage. AZ 85335 
Pl10nc· 
Fax: 
( 623 ) 876-2')53 
{(>23) 972-X I 10 
the submilled olTer. Failure to sign the oiler. or signing it with a la l,e , tate111ent. , hall ,·oid the submitted oiler nr anv 
n:sulting contracts. and the vendor Co111ractor may be suspended or debarred pursuant tu City Cude Section _,0.32. 
2. 
BRIBES .-\:\D h:ICh:- BACKS: The Contractor shall not by any means: 
a. 
Induce any person or entity employed in the construction or the project ro gi,·e up any part of the compensation to 
which that person or entity is entitkd: 
b. 
Confer on any gun:rnmcntal. public or quasi-public l>lfo;ial ha,·ing any authority ur influence l>vcr the projc..:t. :lily 
payment. loan subscription. advance. deposit of money. sen ·ices or anything of rnlue. present or promised: 
c. 
Oller nor accept any bribes or kick-ba..:ks in connection 11·ith the project from or to any individual or entity. including 
any of its trade contrai.:tors. subcontractors. consultant,. suppl icrs or rnanu facturcrs of prujcct goods and 111ateria Is: or. 
d. 
\\"ithout the express wrillcn permission of the owner. ca ll for or by cxclusion requirc or rccurnmend thc use of any 
,ubcuntractor. ..:onsultant. product. material, equipment. system. process or procedure in 11"11ich the Contractor has a 
direct or indirect proprietary or other pecuniary interest. 
3. 
.-\PPLIC.-\BLE L.-\ \\': In the pcrfonnall\:c or this cuntract. cuntracturs shall abide hy and cunl,Jrm ll> any and all law, or 
the L.;nitcd States. State or Arizona and City of El :Vliragc including but not lirnitcd to federal and state exccuti\ <.: orders 
pro,·iding tor equal employment and procurement opportunities. the Federal Occupational Safety and I lcalth Act and any 
other l<:dcral or state laws applicable to this agreement. 
This contract shall be governed by the City. In the c,·cnt or a breach or default by either party ur its obligations under this 
contract. City and Contractor shall ha,·c all rerncdics afforded each by la\\ or in equity under federal l;m or the State of 
Arizona. except as otherwise provided in this contract. This contract shall be gO\ erned by the laws or the State of Arizona. 
,\ny lawsuit pertai ning to this contract may bc brought only in courts in thc State of Arizona. 
This contract is subject to the pro,isiuns of ARS ~3li-5 I I: th..: City may cancel this contract 11·ithout penalty or further 
obi igations by the City or any of irs departments or agencies if any person significantl y invoh eel in initiating. negotiating. 
securing. drarting or creating the contract 011 behalf or the City or any or its departments or agencies. is at any time while 
the contract or any extension of th..: contract is in ctfrct. an employee uf any oth..:r party to the contract in any capaci ty or 
a consultant to any other party of the contract 11·ith respect to the subject matter of the contract 
-I. 
CONTRACT: The contract bet11 een the City and the Contractor shall consist of( I) the Req11..:s1fnr Pmposuls. including 
instructions. all terms and conditions. scopes of\\·ork. attachments. price sheet(s) and any arncnd111c11ts thereto. and {2J the 
oiler submitted bv the Off.:ror in response to the Req11<1s1jiJr Proposals. In the e, cnt ofa connict in language hct11cc11 the 
R<!c/ll<!SI for Pmposals and the olfrr. the pro1·isions and requirements in the R<1,fllc'sl_fi1r ['mpo.wls shall go1·ern. Huwe\ cr. 
the City resen ·es the right to clarify. in writing. any contractual terms with the concurrence of the Contractor. and , uch 
written contract shall go1·crn in case ofcontli<.:t 1,·ith the applicable rcquirerne111s stated in the Re,111es1 /iir Proposals or the 
oi"lcr. The Re1111<1stjiJr Proposals shall go1 crn in all uthcr matters not alfrctcd by the written contract. 
5. 
CO:YfRACT ,\:\IEN0i\lE:\'TS: This contract may be 111udil1ed only by a wrillen Clrntract ..-\mcndmcnt signcd b,· 
pcrsons duly authorized to enter into contracts 011 bchal f of the City and the Contractor. 
6. 
CONTRACT .-\PPLIC.-\BILITY: The olkror shall substantially conform to the terms. condi tions. speciticatiuns and 
other requirements found ll'ithin the text ot'this solicitation. All prc,·il)US agrc·emcnts. contracts. or other documents. 11·hich 
have been executed bct11·ecn the offrror and the City. arc Tll>t applicable to this solicitatiun or any rc·sultant contract. 
7. 
PRO\'1S1O:\S REQUIRED BY L.-\\\': Each and e1cry pru,isiun of law and any clause requi red by Lll\ to be in the 
contract will be read and enforced as though it 11·ere included herei n. and if through mistake 0 1· otherwise any such pro1·i,ion 
is not inserted. or is not correctly inserted. then upon the application of either party. thc contract will forthwith be physically 
amended tu make such insertion or correction. 
Pag.: 5 ol 40

~ 
C ity of 
/,1ELMIR~~~ 
' 
(,H_I \'/)Jf/H/J;1(;f·, IIH/Cllr /:Un)Nl:1 
REQUEST FOR PROPOSALS 
STANDARD TERMS AND CONDITIONS 
PD2 I -VTS0 I 
Finance DcpartnH•nt 
10000 N. El \ lirag..: Rd. 
El Mirage . . ·\Z 85335 
Plwn..:: 
Fa., : 
16:3 ) X76-2953 
16:3 ) 972-X I 10 
8. 
SEVER.-\81 LITY: Th..: pro,·isiuns or this ..:,>nlracl ar..: s..:,·..:r..ibk 10 the cx1c111 1ha1 ..in) prm·isiun or application h..:ld 10 h..: 
im·alid shall nut affect any uthcr prO\·ision or applicat ion ur the cuntrnct which 111ay remain in efli:ct without the in,alid 
pro, ision or application. 
9. 
RELATIONSHIP TO PARTIES: It is clearly understood that each party 11ill act in its ind i1·idual capacity and not as an 
ag,·nt. employee. partner. joint venture. or associate Dr th,- uth..:r. .·\n cmpluyee ur agent or ,>ne party shall 1101 he deemed 
or construed to be the employee or agent of the other for any purposc whatso..:v..:r. Th..: Contrat:tur is ad, iscd that tax..:s ur 
Social Security payments will 1101 be withheld from any City payments issued hereunder and 1ha1 thc Contractor should 
make ;irrangemcnts IO directly pay such expenses. if any. 
I 0. INTERPRET.-\TION-P AROL E\'1 DENC E: This contract repr..:sents the entire agreement of the Parties 11·ith respect t,l 
its subject matter, and all previous agreements. whcth,'.r oral ur wrilt..:n . ..:ntcred into prior to this contract arc her,·by re1·oked 
and superseded by this con1rac1. No representations. warranties. inducements or oral agreements han:: been made by any 
of the Parties except as expressly set forth herein. or in any other contemporaneous written agreement executed for the 
purposes of carrying out the pro\'isions of this contact. This contract may not he changcd. modi ried or rescindcd except 
as provided for herein. absent a writlen agreement signed by both Parties. Any attempt :11 oral muditication or this contract 
shall be void and of no effec t. 
11 . . -\ SSIGN1\IENT-DELEGA TION: t\o right or interest in this contract shall be assigned or delegation or any duty or 
Contractor shall be made without prior written permission of the City. 
12. SU BCO.\TR.-\ CTOR / SUPPLIER CONTRACTS: The Cuntrat:tur shall ..:nter into \\ ri1ten ,·rn11rac1s II ith its 
subcontractor(s) and suppl icr(s). if any. and those ,n i1ten contracts shall be consistent 11·ith this Contract. It is the intent of 
the Owner and the Contractor that the obligations of the Contractor·s subcontractor(s) and supplier(s). if any. inure to the 
bendi1 or the Owner and the Contractor. and that 1h..: Owner be a third-party bencliciary o r the Con1rac1or·s agreements 
with its subcontractor(s) and supplicr(s). 
13. RIGHTS AND REi\lEDIES: No pro1·ision in this document or in th\.' vendur·s offi:r shall be construed. expressly or by 
implication, as waiver by the City of any existing or future right and or remedy a,·ailable by la,,· in the e,·ent or any claim 
of default or breach of contract. The failure of the City 10 insist upon the strict performance or any term or condition of 
the t:ontracl or 10 exercise or delay the i.'xercise of any right or remedy provided in the contract. or by law. or the City's 
:ieceptancc of and payment for materials or sen ici.'s. sh al I not release the Contractor from any rcsponsibil i I ies or ob I igations 
imposed by this contract or by la11·. and shall 1101 be deemed a wai,·er of any right of the City to insist upon the strict 
p..:rformancc or the contract. 
1-t INDEMNIFIC-\ TION: To the fullest extent permi1ted by law. the Contractor shall defend. indemnify and hold harmless 
the City. its agents. representatives. officers. directors. officials and employees from and aga inst all <.:!aims. damages. losses 
and expenses ( including but not limit..:d 10 attorney fci.'s. court costs. and thc cost of appellate proc..:..:dings). relating to. 
arising out of. or alleged to havi.' resulted from the acts. errors. mistakes. omissions. work or sc1Ticcs of the Contractor. its 
employees. agents. or any tier of subcontractors in the performance of this con1rac1. Contractor's dutv 10 defend. hold 
harmless and indemnify the City. its agents. rcprcscntati,·i.'s. oflicers. dircct,Hs. ot'tit:ials and employees shall arise 111 
n rnncction with any claim. damage. loss or expense that is atlrihutahle to bodily injury. sickness. disease. death. ur injury 
IO. impairment. or dcstrucrion of properly including loss uf use resulting thcn:from. caused by any acts. errors. mistakes. 
omissions. work or sen·ices in the performance of this contract including any employee of the Contractor or any tier of 
subcontractor or any other person for whose acts. errors. mistaki.'s. omissions. work or sen ices the Contractor may be 
legally liable. 
The amount and type of insurance co,·cragc requir..:rncnt, set forth herein 11·ill in no miy be c,rnstrued as limiting the scllpe 
of the indemnity in this paragraph. 
15. OVERCHARG ES BY .-\.\TITRLST \ 'IOL\TI0:--1S: The City maintains that. in practice. ovcn.:harges resulting from 
antitrust ,·iolations are borne by the purchaser. Therefore. 10 the extent pcr111it1ed by law. the Contractor haeby assigns 10 
the City any and all claims for such 01·erchargcs as 10 the goods and sc1Tic..:s us..:cl 10 fulli ll the co111rac1. 
Page 6 ol -tO

City of 
EL MIRAGE 
A,.,.,,,, 
(,JI I \'IJ III RII l(,'J,', liRIG/11' HIIVRf:• 
REQUEST FOR PROPOSALS 
STANDARD TERMS AND CONDlTlONS 
PD2 I -VTSO I 
Finance DcpartnH•nt 
10000 N. El \ lirag<.: Rd. 
[ I Mirage. AZ 853 35 
Phun<.:: 
r-ax: 
(62.'\) 876-2<)53 
( 62 3) 972-8 11 0 
16. FORCE MAJ EURE: Exc<.:pl for paym..:111 lor sums du<.:. neither party , hall h..: liahk to the other nor dc..:mcd in d..:fault 
und<.:r this contract if and to th<.: ext<.:nl that such parl~'S perfurmanc<.: of this contract is prcvcnt<.:d by reason of force 
majeure. The term "/iJrce 111,i_}e11re" means an occurrence that is beyond the control of the party affected and occurs 
without its fault or negligence. Without limiting the lur..:going. force majeure includes act,; of (iod: acts of the public 
<.:ncmy: war: riots: strik..:s: mobilizatiun: labor disputes: ci\ ii disord..:rs: lir..:: llmJds: pandemics: l,Jckout,;. i11ju11ctiu11s-
intcrvention-acts. or failur<.:s or refusals to act by government authority: and other ·imilar occurTcnccs beyond the contr,il 
of the party declaring force majeure \\'hich such party is unable to prevent by exercising reasonable diligence. The force 
majeure shall be dc..:111..:d to comm..:nce \1·hen th<.: party declaring 1 .. m.:<.: majcurc notilics the other party of the existence nf 
the fon.:e majcun.: and shall be dec·med to continue as long as the r\:sults or effects cif the force majcurc' pre\·ent the party 
from resuming performance in accordance \1ith th is comracr. 
Force majcure shall not include the following occurrences: 
a. 
Late delivery of equipment or materials caused bv congestion at a manufacturer·s plant or el,e\1·here. an O\·ersold 
condition oi'the market. ineJ'liciencies. or similar o..:currenc.:,. 
b. 
Late perforrnancc by a subcontractor unkss the dc·lay ariscs Lllll of a forcc rnajcurc occurrence in accordance 11·i1h this 
force majcurc term and condition. 
r\ny delay or failure in performance by either party hereto shall not constitute default hereunder llr give rise to any claim 
l,Jr damages or loss oi'anticipatcd prolits ii'. and to the cxt<.:nl that such delay or foilur<.: is caus.:d by force rnajeure. lf.:ithcr 
party is delayed at any time: in the progress of the work by furce majcure. then the delayed party shall notify the other pany 
in \ITiting of such delay within forty-eight (-18) hours commencement thereof and shall specify the causes of such delay in 
such notice. Such notice shall be hand deli \·ered or mailed Certi/ied-R.:Jum Rect!ipt and shall make a specitic reference to 
this article. thereby innJking its provisions. The delayed party shall cause such delay lo cease a, soon as practicahk and 
shall notify the other party in \\'riting. The time of completion shall be extended by contract modification for a period of 
time equal to the time that the results or effects of such delay pre1en1 the delayed party from performing in accordance 
with this contract. 
17. RIGHT TO r\SSURAl\'CE: Whenever one party to the~ contract in good faith has reason to question the other party's 
intent lo perform. he may demand that the other party give a written assurance of this intent to perform. In the e\cnt that 
a demand is made. and no written assurance is given \I ithin li\·c (5) days. the demanding party may treat this t:tilure as an 
anticipatory repudiation of the contract. 
18. RIGHT TO AUDIT RECORDS: Th..: City may. at reasonable tirncs and places. audit th<.: books and records of any 
Contractor as related 10 any contract held with the City. 
19. \\'ARRANT! ES: Contractor warrants that all material. s<.:r\·ice or cunstruction delivered und.:r this contract shall con l,Jrrn 
to th<.: specifications of this contract. Unless otherwi;c stat<.:d in Contractor's respons<.:. the City is responsible !'or selecting 
items. their use. and the results obtained from any other items used 11·ith tht' items furni,hed umkr this contract. f'vlere 
r..:..:eipt of shipment of the material/sen·ice specili..:d and any inspection incidental th..:reto by the City shall not alter or 
affc·ct the obligations of the Contractor or the rights of th.,; City under the foregoing warranties. Additional \1·arra111y 
requirements may be set forth in the solicitation. 
20. l:\SPECTION: All material and or Sl'r\·ices arc subject to inspection and ac..:cptanc.: by th..: City. 
:Vlatcrials nnd or 
services failing to conform to the specifications of this contract will be held at Contractor's risk and may be rerurned to 
the Contractor. lfso returned. all costs arc the responsibility of the Contractor. The City may elect to do any or all of the 
follu\\·ing: 
a. 
Wai\'C th.: non-conformanct:. 
b. 
Stop the \1·ork immediately. 
c. 
13ring material into con1pl1ance. 
Page 7 ol 40

City of 
EL MIRAGE 
Ar11<,1u 
CN I \'1)/IJRll,U,f, HRIGIIJ'Fifl"IIHI:."! 
REQUEST FOR PROPOSALS 
STANDARD TERMS AND CONDITIONS 
PD21-VTS0I 
This shall be accomplished h~-a \\Tittcn determ ination i'rllm the City. 
Financt• Department 
I 0000 N. El \ liragc Rd. 
El Mi rage. AZ is5335 
Phone: 
Fax: 
(62.1) :-<76-2')53 
(fl2_<J 972-X I 10 
21. TITLE :\:'11D RISK OF LOSS: The title and risk ufluss ofmat..: rial and or s..:rvic..: shall not pass tu the City until the City 
actually recei, es the material or sen ·ice at the point of deli, t'ry. unless othe,wise pro, ided " ·ithin this contract. 
22 . .\0 REPLACE:\IE.\T OF DEFECTl\'E TENDER: Every tender ofmat..:rials shall fully comply with all provisions of 
thc contract. I 1· a t<.:llllcr is madc which docs not Cully n m form. this shall constitute a breach of thc contract as a \I hole. 
23. 0F:F.-\ULT IN ONE l:\IST.-\LLi\lF::'1/T TO COi\STITUTI·: TOT.\L BRL\C II: Contractur shall deliwr L·1.rnformi ng 
materials in each installment of lot of this contract and may 1101 substitute nonconforming materials. 
De[ i\ery of 
nonconforming materials or a default of any nature. at the option of the City. shall ..:onstitute a breach of the contract as a 
whule. 
2-'. SIIIPMENT U:\IDER RE SERV.-\TION PROIIIBITED: 
Contractor 1s nut authorized tu ship materials under 
rcscn ·ation and no tender of a bi ll of lading " ·ill operate as :1 tender of thc matcrials. 
25. LIENS: All materials. servic;c or constrUt.:tiun shall be li·ec of all liens. and if the City requests. a ltm11al release of all 
liens shall be dclivered to thc City. 
26. LICENSES: Contractor shall ha\c at the timc of propusal submittal. and shall maintain in CUITL'lll status. all Fcdcral. Statc 
and Local licenses and pem1its required for the operation of the busine,s conducted by the Contractor as applicabk tu this 
i.:ontract. The conclusion or the issuing authnrity in each case is to be deemed conclusive for thc purposes or complying 
with this provision. By submitting a proposal for this public i.:untract. you agree that. with rcspci.:t to the i,;ontract. substantial 
compliance docs not meet the minimum requirements of this or any provision hereof. or or any applicable la\\· or other 
authority. and that strict compliance alone is adequate to meet those requirements. unless the City consents to such 
substantial compliance in wri ting at the time of proposal submittal. The determinatiun shall be 111ade by the City. 
27. P.-\ TENTS AND COPYRIGHTS: All sen ices. information. computcr program clements. reports and other deliverable,. 
which may be patented or copyrighted and created under this contract arc the property of the City and shall nut bc used or 
released by the Contractor or any other person except "·ith the prior written permission of the City. 
28. PREP,\IUTION OF SPECIFIC,\TIONS BY PERSONS OTIIER TIL\:\1 CITY PERSOi\.\EL: All spcci lil·ations 
shall seek to promote overall economy for the purposes intended and cncouragc competition and not be unduly rcstricti\e 
in satisfying the City's needs. No person preparing , pecitications shall receive any direct ur indirect benelit from the 
utilization of specifications. other than fees paid for the preparation Mspccilications. 
29. COST OF BID/PROPOSAL PREPARATION: Th,· City shall not reimburse the cost oi' de,·cloping presenting or 
pru,·iding any responsc tu this solicitation. 
Offers sub111ittcd for consideration should be preparL'd simply and 
economically. pro,·iding adequate information in a straightforward and concise manner. 
30. PUBLIC RECORD: All offers submitted in response to this solicitation shall bei.:ome the property of the City and shall 
become a matter of public record available for rc,·icw. subsequent to the a11nrd 11otilicatio11. in accordance 11·ith the City\ 
Prucurcmcnt Cude. 
31. .-\0\'ERTISl:\IC: Contractor shall 1101 ad,\:rtisc or publish information concerning this contract. \I ithuut prior \ITi tten 
consent of the City. 
32. DELIVERY ORDERS: The City shall issue a Purchase Order for the material and or sctTices co,·cn:d by this contrac t. 
All such documents shall n:fcrencc the contraL·t number as indicated on the uffi::r and contract award 
33. FU:\IDl:\IG: Any contract cntcn::d into by the City of El \l irage is subject t(1 litnding ,l\ailability. Fiscal years fur the City 
of El \ lirage are July I to June 30. The City Council arpro,·es all budget requests. If a specllic funding request 1s not 
appro,,ccl. the cuntract shall bc tcrminatcd. 
Page 8 ul -'O

City of 
EL MIRAGE 
""'""" 
<;/l I \'/J !fl NI fl<if'. liRIGl/1' l·tfll.llll:'.' 
REQUEST FOR PROPOSALS 
STANDARD TERMS AND CONDITIONS 
PD2 I -VTSO I 
Finance Department 
I 0000 N. El \lirnge Rd. 
El Mi rage. AZ 85335 
Phone: 
Fax: 
(623) 876-295., 
(623) 972-8110 
3-t. P.\ \'MENT: A separate in1·oice shall he i,sued for each shir ml'nt or material or .,en ice perlunned. and 110 pa~·ment II ill 
be issued prior to receipt of material and or services and correct inniice. 
35. ,1ATERIALS. EQli I Pi\l ENT. APPARATUS: or other products arc: spccitied by manufacturer. brand name. t;- pc of 
catalog number. such designation is to establish standards of desired quality and style and shall be the basis of the proposal. 
Should th..: Contractor propose to rurnish materials and ..:quipm..:nt oth..:r than tlwse speeili..:d. as perrnitt..:d by th..: "or 
approved equal" clauses h..: shall submit a 11Titt..:n r..:quest as an alternate to th..: bas..: proposal 11ith his prnposal !o r any or 
all substitutions. Such a request shall be accompanied by complete: <kseripti1·e literature (manufrrcturer. brand name. 
catalog number. etc.) and technical data for all items and shall indicate any addition or deduction to the contract price. 
Where such substillltions alter the design ur space rcquir..:m..:nts indicated lrn the plans the Contractor shall include all items 
of cost for the n:1·ised design and construction including cost of all allied trades invoh·ed. Acceptance or rejections of the 
proposed substitutions will be made on the basis ofll"l1cther or not the scope of 11·ork is met. and the CITY's best interests 
arc sc1Yed as determined by the authorized reprcsentati,·e and the CITY. 
36. SUBCO:\TR.-\CTOR'S LIST: No subcontractors shall be permitted for the award llrthis contract. 
37. FEDERAL AND ST.-\TE E1\IPLO\'i\lE:\T DDIIGIUTION L\WS. To the cxt..:nt applicable under A.R.S. ~ -ll -
-l-lO I. Contractor ~nirrants its and its subcontractors· compliance with all i'cdcral immigration laws and regulations that 
relate to their compliance with the E-1·eriry requirements under r\.R.S. ~ 23-21-l(A). Contractor"s or its subcontractors· 
brl'ach of the abo1'e-mcntioned ll'arranty shall be ckem..:d a material breach or the agrCl'lllent and may result 111 the 
termination of the agreement by the City of El Mirage. Th..: City or [ I \ I irage retains th..: legal right to randomly insp..:ct 
the papers and records of Contractor and its subcontractors to ensure that the Contractor ,111d its subcontractors are 
rnmplying with the above-mentioned warranty. 
The Contractor warrants to keep the papers and records open for random inspection during normal business hours by the 
City of El Mirage. The Contractor shall cooperate with the City or El Mirage·, random inspections including granting the 
City ..:ntry rights to Contractor's property to perform the random inspections and 11·ai1·ing its right to k..:ep such papers and 
r..:L'Ords contidcntial. The failure of Contractor lo comply II ith this wa rranty regarding the keeping of pap..:rs and records 
and cooperating with the City's random inspections shall constitute a material breach of the agreement and the City shall 
have the right to immediately terminate the agreement. 
39. I SRAF:I. BOYCOTT: Contrac tor certi fies that it is not n rrrcnt ly e ngag..:d 111 and agrees for the duration Ll f 
this contract that it 11·ill not engage in a boycott o f Israel as set fo rth in A.R.S. 
~ 35-393 Ai\D 35-393 .0 I . 
-tO. QUESTIO:\S, l"ITERPRET.-\ TIONS, OR CORRECTIONS OF PROPOSAL OOCl\lE.\T: 
Offeror shall notify the City or any error. omission. or inconsistency that may be disc01-cred during the examination of the 
Re,111est.frn· Proposals. All d arilications. rorrections. or changes to the Nequestjhr Proposals shall be made by addendum 
only. Proposer shall not rely upon interpretations. corrections. or changes mad..: in any other manner. 11·hether by telephone. 
in person. or at the prospective offeror conlc rence. lnterprctatrons. corrections. and changes shall not be binding unless made 
by addendum. All addenda i,sued shall become part or th..: R<!lfll<'Stj iJI" Pm110.,als and any agrce111..:11t documents. It is the 
oft'cror· s sole responsibility to ascertain that it has recei1·..:d all add..:nda issu..:d for this Re1111estjiH Proposals. All add..:nda 
must be ackno11·lcdged and returned on or before the submittal deadline. unless othcrn·isc directed by an addendum . 
.t I . .-\DOF.:\10.-\: 
r\ny change to the proposal shall be 111 the form of a number~d aclciencium issued by the City. The addendum will be 
furnished to all who rccci1ed the R<!£111est Ji>r Proposals. The City will not be respunsible lc>r any Dral or 11ritte11 
instructions made by any ..:mployces. o flic..:rs. contracted c,msultant or ag:..:nt of the City in regard to the proposal. Th..: City 
will not be responsible for proposers adjusting their offer based on oral or 11Tittc11 in, tructions. 
-t2 . . -\.\IEi\D:\I E~T OF PROPOS.-\L: 
Page 9 of -tO

c~ 
Ciryof 
IVEL MIRAGE 
An,nu~ 
(,Hl\'IJ ffJHlrl(a, hR1<;11rHTllJffF.' 
REQUEST FOR PROPOSALS 
STANDARD TERMS AND CONDITIONS 
PD21-VTS0I 
Finance Department 
10000 N. El \lirag..: Rd. 
El Mi rage .. ·\ Z X5335 
Phone: 
Fa.x: 
( 623) S76-295J 
( 623 ) 972-X I I 0 
R..:c..:ipl ,>f an am..:11dm..:111 shall h..: ackrwwkdg..:d by signing and returni ng th.: docu n1..:111 \\ilh th.: ,ifli:r al th.: sp..:cilicd 
proposal du..: dat..: and time. 
-IJ. PROPOSAL ERRORS Oi\llSSI0:"1S A:"ID CORRECTIO!\'S: 
The' City will not b..: r..:sponsibk for any ..:rrors or omissiDns made by an off..:ror. 
-1-1. PRICES. \'OTATIONS, AND i\lISTAKES: 
All pric..:s and notations must be in ink or typcwrittc11. l'vlistak..:s may be cross..:d 1.n1t and corrections typed or printed adjac..:111 
and initialed in ink by the person 11·ho signs the proposal. Prices shall be stat..:d in units and quotations made separatelv 011 
each item. In case of conflict. unit prices 11·ill go1·ern. \\'here there is a conflict between 11·orcls and ligurcs. 11·ords 11·ill 
go1·..:rn. Th.: total amount or th.; proposal 11·ill b..: th.: sum or th.: total pric..:s uf all it.:ms in th.; submittal schcduk. The tula I 
price of the unit price items will be the product of the unit pncc and the ..:stimated quantity of the item. In case of 
discrepancy bet11een the unit price and total price of an item. the unit price shall prevail. If the unit price is ambiguous. 
unintel ligible. ur uncertain for any caus..:. or is omitt..:d. it shall bc the amount obtain..:d by di1·iding th.; am\\unt s..:l forth as 
the total price by the estimated quantity of th.: item. 
-15. \VITHDRAWALOFPROPOSAL: 
At any time prior to the specified due dat..: and time. an Offcror ( or designated repr..:sc11tati1 c) may wi thdraw the proposal. 
-16. LATE PROPOSALS 
Lat..: proposals will not b..: consid..:red. cxe..:pt as provid..:d by the City of [I Mirage Proeurem..:nt Cod.:. An Offcrur submitting 
a late proposal shall be so notitied. 
-17. OFFER TABULATION: 
A copy of the srnring may be requested from the City Clerk· s office via submitting a Public Rec,>rds Request and 
r..:f.:re nc ing the proposal titk and number. The information 11·ill b..: a1·ailabk for distributil)ll 11h..:11 th..: City has 
compktcd its c1·aluation proc..:ss of the olkrs rcc..:i1·ed. 
-18. BRA\'D N.-\i\lE REFERENCES .-\ND TECHNICAL SPECIFICATIO\'S: 
Brand 11a111..:s or 111anufactur..:r's ref..:rcnces shall be L'onstrued as a quality or p..:rl'ormam:..: k1·d and do..:s 11ut i11diL·a1..: the 
item cited is mandatory. Technical specifications dcline the acceptable standard. 
-19. EXCEPTIONS TO SPECIFICATIO\'S: 
Propos..:r must provide with th..: submittal as attachm..:nt any and all ..:xc<.:ptions to th.; sp..:ciliL\llions and or th.; t..:nns :111d 
conditions contained herein. Failure to note exceptions shall be interpn:red to co111·ey the Offeror agrees to perform in th.; 
manner described and or specified in this solicitation document. City's acceptance of proposer's offer shall be limited to the 
t..:rm, of this KFP unkss expr..:ssly agr..:..:d in 11Tili11g hy th.; Cit;-. 
50. OFFER IDE.YrlFICATION: 
The City is not responsibk for th.; pr..:-op..:ning of. post-opening or. or th.; failure to op..:n. an ofk r not propcrly addr..:ss..:d 
,H· id..:nl i ti..:d. 
51. .-\ L TER\'ATE OFFERS: 
Offers submitt..:d as alternates. or on th.: basis uf,-xc..:ptions to sp..:citic L·onditiuns ufpurchas..: and or n:quircd sp..:citications. 
must be submitted as an attachment referencing the specilic paragraph number(,) and adequately de lining the :ilternate or 
exception submitted. Detailed product brochures and/or te..:hnical literature. suitable for ..:1alua1ion. must be submitted with 
th.: oll..:r. tr 110 ..:xccptio11s ar..: taken. City 11 ill ..:xpcct and r..:qui r..: compkt..: cornpliam:c 11·ith th.: sp..:cilicatio11s a11d all 
conditions of purclus..:. 
52. EFFECTIVE PERIOD OF OFFER: 
Pag..: IO ol -10

~ ~ City of 
i"ELMIR~~~ 
r.11 I\/) 1/1-IIIJ IGf'. URJt;/1 r fl/J'/JHfl 
REQUEST FOR PROPOSALS 
STANDARD TERMS AND C01 DITIONS 
PD21-VTS0 I 
Finance Department 
I 0000 1 • El \ Ii rage Rd. 
El :\l irage. AZ 85335 
Phon<.:: 
Fax: 
(623 ) 876-2<)53 
(623 ) 972-8110 
Thi, offe r shall remain in effect for a period of one hundred and t,, enty ( 120 J cakndar dav, from th<.: propo, al due date or 
the best and final ufkr date and is irr..:vucable. 
5.3. RESTRICTIVE OFFER PRO\"ISIONS: 
lfs11ecifications preclude an LHherwise qualilied Proposer from submitting an offer. a writ1en request for modi(ication must 
be rccei,·ed by the buyer a l least se,·en (7) calendar days prior lD the proposal due date. All proposers,, ill be notilied b,· a 
\Hillen addendum to the solicitation of any approv<:d changes. 
5-4. CO:"IT RACT A:--1D ORDER OF PRECEDE:"ICE: 
The contract between the City and the Contractor shall consist of one ( I J the Request for Proposals. including instructions. 
all l<.:rms and conditions. scopes or work. attm:hments. price sheet( s) and any amendments th-:rdo. and 1,1·0 (2 ) the offer 
submitted by the Offeror in response tu the solicitation. In the e1·ent of a conflict in language between the Solicitation and 
the Offer. the provisions and requirements in the Request for Proposals shall go1·ern. I lm1e1·er. the Citv reserves the right 
to clarity. in writing. any contractual terms with the concurrence of the Contractor. and such 11-ritten contrac:t shall govern 
in case ufcunllict with the applicable requirements stated in the Solicitation or the Offer. The Solicitatiun shall go1·ern in 
all other matters not afkcted by the written contra<.:!. In the e1·ent of a conflict between any of the documents comprising 
the Solicitation. the Scope of Work and Specifications shall take precedence. follo11·cd by the General Terms and 
Conditions. followed by the Proposal Instructions and Conditions. and tollowed by the Notice or Request for Proposals. 
55. TERi\111\.-\TIO\ FOR C0:--1\'ENIEi\CE: 
The City 1-c:se1Tes the right to terminate any contract. ,,·ith or ,,·itlwut cause. upon thirty days ,niuen notice. The City shall 
be responsible for the payment for services completed by Contractor prior to the elTecti,·e date of the termination. 
56. CERTIFIC \TES OF INSURANCE: 
The Contractor. at Contractor"s own expense. shall purcha,e and maintain the herein stipulated minimum in,urance with 
companies possessing a current A.\;I. Best. Inc. Rating of r\- and duly licensed to do business in the State of .Arizona with 
policies and rorms satisfactory to the City. All i11suram:e required herein shall he maintained in full liirce and e(frct at all 
times during the term and any extension of this contract: failur..: to do so may. at the sole dire<.:tion of the City. constitute a 
material breach of this Contract. 
Th..: Contractor"s insurance shall be primary insurance. and any insurance or selt~insurance maintained b,· the City shall 
not .:on tribute tu it. Any failure tu comply with the claim rcpurting 11rm·isions ufthe policies or any bn:ach ofan insura nce 
policy 11·arranty shall not affect co1·cragc afforded under the policy to protect the City. The insurance policies. except 
Workers· Compensation. shall contain a 1rni1·er of transfer rights of reco1-ery (subrogation) against the City. its agents. 
representati,·es. directors. onicers. and employees for any claims arising out of the Contract,)r°s work or se1Yicc. 
The insurance policies may contain deductibles which shall not exceed t11·..:nty- ti1·c percent (25°0) of the contra<.:! price. 
Th..: Cun tractor shall be solely r..:sponsiblc for deductible rctc·11tion and the City. at its optiun. may require the Contractor 
to secure the payment of such deducti ble. :\o insurancc required under this contract mav be 11-rittcn on a .. claims made·· 
basis. 
Th..: City reserTcs the right to request and to recei,·e. 11 ithi11 ten ( I 0) 11·nrking days. cenitied copies of anv or all of the 
h,·rs:in required insurance polici..:s and L>r endorscms:nts. The City shall not b..: ubligak'd. ho11·e, er. le> re, ie11· same L>r l<' 
advise Contractor of any delicicncies in such policies and endorsements. and such receipt shall not relic,·-: Contractor from. 
or be deem.:cl a 1rni1·er of the City"s right to insist on. strict fultillment of Contractor"., obligation, under this Contract. 
57. REQURED 1:--ISUR.\:\CE COVERAGE: 
a. 
General Liability 
Contractor shall maintain Co111111.:r<.:ial (icneral Liability insurance with a limit of not kss than S 1.000.00() for each 
occurrence 11·ith a S2.000.000 Ci<:n<:ral Aggregate Limit. Th<: policy shall include CL>veragc k>r bL>di ly injury. broad fl>nll 
property damage. personal injury. products complct<.:d operations and blanket contr:Ktual cm·,·ragc including. but not 
Pag<: 11 ot -40

City of 
EL MIRAGE 
" '"'"'·' 
(,N. I VI I /fl HI J"l(,'J:'. HN/(;I{ I' 1:v IV Nt:1 
REQUEST FOR PROPOSALS 
STANDARD TERMS AND CO1 DITIONS 
PD2 I -VTS0 I 
Financt• Dcpartmt•nt 
I 0000 N. El \ Ii rage RJ. 
El l\lirage. t\7.. 85335 
Phone: 
Fax: 
( 62.3 l X76-2<)5.3 
(62] ) 97:-81 10 
limited to. the liability assumed under the indemnilic.:ation proYisions of this Contract. 11 hic.: h co1c·ragc 11·ill hi.: at kast 
as broad as Insurance Sc1Yicc Ofticc. Inc.:. Policy Furn1 CG ooo: 11 ()<).3 ur any rcplace111c111 th.:rcof. The c,J1·.:ragc shall 
not exclude X.. C. U. 
1\11y Contractor subletting any part of the 1, ork, scrYic.:cs or operations a\\·,ircled tll the Cnntractllr shall purchase and 
maintain. at all times during prosecution ,if th.: work. scrYic.:cs or opcrations undcr this Cuntrad. an Owner's and 
Contrac.:tor·s Protcctivc Liability insurance policy for bodily injury and propcny damagc. including death. 11 hich may 
arise in the prosecution of the Work or Contractor·, operatinns under this Contract. Co1·eragc: shall be on an occurrence 
basis with a limit not less than S 1.000.000 per occurr.:nc.:c. and th.: pnlicy shall be.: issued by the ,amc insurance cnrnpany 
that issues the Contractor's Comrn<.:rcial Gcn.:ral Liability insurarKc. 
b. 
Automobile Liability 
Contractor shall mainta in Commercial Business Automobile Liability insurance 11·ith a combined single limit !or bodily 
injury and property damagc of not less than S300.000 each occurTcnc.: with rcsp.:ct to thc Cnntractnr·s any owned. 
hir.:d. and non-owncd ,·chiclcs assigncd to or used in pcrfurmancc of the Contractor's 11·ork. (\llw agc shall be at least 
as broad as coverage code I. .. any auto.. ( Insurance Service Oftice. Inc. Policy Form CA 000 I 1293. or any 
replacements thereol). Such 111surance shall include co\·eragc for loading and offloading ha7ards. If h:mirdous 
substanci.:s. materials or wastes arc to be transportcd. MCS 90 cndorsclllcnt shall he includcd and $5.000.000 pi.:r 
accident limi ts for bodily injury and property damage shall apply. 
c. 
Workers' Compensation 
The Contractor shall carry Work..:rs· Compensation insurancc to co,·cr obligations illlposcd by federal and state statut..:s 
ha1·ing jurisdiction of Contractor"s crnployccs engaged in the~ p..:rformancc of th<.: work: and Employer·, Liability 
insurance of not less than S I 00.000 for each accident. SI 00.000 disease for each employee. and $500.000 disease policy 
limit. In case any work is subcontracted. the Contractor shall require the Subcontractor to pro,·ide \Vorkers· 
Cimpcnsation and employer's Liability to at k ast the same extent as required ,>f the Co11tractor. 
58. COOPERATIVE USE OF CO:'-ITIUCT: 
In addition to the City of El Mirage. this agrcelll.:nt may be extended for use by oth<.:r nnmicipalitics. gtll crnrncnt 
agL·ncics and gol'crning bodies, including the Ariwna l3oard of Rcgc·nts. schoul districts. and political subdi1·isillllS of th.: 
State. Any such usage by other cmiti.:s must be in accord 1,·ith the ordinances. charter and1or rules and regulations of the 
respecti ve entity and the approval of the Contractor. 
Page.: 12 l>I -tO

Finance Department 
City of 
REQUEST FOR PROPOSALS 
I 0000 N. El \ Ii rage RJ. 
EL M IRAGE 
El Mirage. :\ !'. x5335 
""'·'"~ 
STANDARD TERMS AND CONDITIONS 
,;N 1vn1u1111 1<;,:, H1u,mrNrrwu:.'! 
PD2 I -VTS0 I 
Phone: 
( 623 ) X76-2'l53 
Fax: 
(623) 972-XI 10 
[REi\ l A INDCR OF PAGE I. TEI\TIO;--,;ALLY L EFT BLA\! KJ 
Page I J ol -tO

Finance Department 
City of 
REQUEST FOR PROPOSALS 
10000 N. El \ liragc Rd. 
EL MIRAGE 
El i\ I ir:igc. AZ 1<53_\5 
"'''"'"' 
(.NI \ IJJIIHll l(,J,. mur:urflJTIJNI-.'! 
SCOPE OF WORK 
PD2 I-VTSO I 
Phone· 
{62., ) 1<76-2953 
Fa., : 
(623 J 972-~ I 10 
CITY OF EL MIRAGE, ARIZONA 
Police Department 
REQUEST FOR PROPOSALS 
SCOPE OF WORK 
VEHICLE TOWING SERVICE 
Request for Proposals PD21-VTS0I 
Page 1-f ol .fO

C ity of 
EL MIRAGE 
~ .. ,,u,~ 
GIi I \ /J Ill NI I 1<a:, mnr.11 f ,."lffl jl(I,:! 
REQUEST FOR PROPOSALS 
SCOPE OF WORK 
PD21-VTS0 I 
TABLE OF CONTENTS 
REQUEST FOR QUALIFICATION 
SECTION I - DF:FINITION ............... . 
Finance Department 
10000 N. El \ lirage Rd. 
El Mirage. AZ 85335 
Phone 
(623) X76-2953 
Fax: 
(623 J972-X II O 
l'r\ GE " 
.. 16 
SECT !Ol\ II - PROJECT DESCRIPTION 
...................... ......................................................... I 7 
SECTIO'-i Il l - U ENL:RA L REQUIREME"ITS ...... ........................... .. ..................................... ................ 17 
SECTIOi\ IV - EVALUATIO"i CRITERIA . .......................... . 
. . .... 29 
SECTIO'-i V - PROPOSAL :,t \RRA TI VE .. ...... .................... . 
. ............... ··································· . .,1 
Page 15 of -'O

Ciry of 
EL MIRAGE 
.\111m1,1 
(,NANl)Jff"IU JM;,.·, 11/IU:JlrrtTltlHI.' 
REQUEST FOR PROPOSAL 
STANDARD TERJVIS AND CONDITIONS 
PD 16-VTS0I 
SECTION I - Definitions 
Police Department Procurement 
12 I • 5 N \V ( i r:111d :\, cnuc 
U \.liragc. :-\Z X5335 
PhllllC: 
Fax: 
( 623) X76-295fi 
(623) 'J72-X I 10 
The words as used in this contract shall have the following meaning, unles otherwise specified herein 
"C1"il" " City of El Mirage authorized representative 
"Citizen Requested Tows" shall mean vehicles towed .1t the request of the vehicle owner or operator. \ 'eh1dc: owner or 
operator has named a preferred towing service provider. Vehicle owner or operator is present at the scene. 
''City Boundaries or within City" shall mean the geographical boundaries of the City and shall 111 all respects be dec111cd 
10 refer to the geographical area lying within the corporate bou11clarics of the City of l~I \.l1rage such as those boundaries 
may be changed from the time to time during the term of this Contract. 
"Contracted Rates" shall mean the rates established pursuant to the terms of this Contract. 
''Co11traclor" shall mean the contractor and contractor's personnel, which includes all of Co11traetors employees. 
independent contractors, agents and representatives. 
''Destination" shall mean the location of the tennination of the tow which shall be the Contractor's nearest or destination 
specified by the vehicle owner or vehicle driver. 
"Extraordinmy Circumstances" shall be defined as mountainside vehicles, vehicles in lakes. canals, swim111111g pools. 
desert areas or fields requiring a four (4) wheel drive tow truck or special equipment. I-:xtraord111ary circumstance charges 
shall be prorated in fifteen (15) minute increments and shall only encompass the time spe11t on recovery of the vehicle to 
a towable position. The detennination of whether the si1uat1on involves extraordinary circumstances shall be made by the 
Eiv!PD supervisor or designee. 
''Flat Tire Service" shall mean only changing the tire of City vehicles if there is a spare tire available in the vehicle and 
under no circumstances shall the Contractor repair or attempt to repair any tire belonging to the City. 
''EAIPD Designated Representative" shall mean the 1:1 tvliragc Police Department's Administration Division Deputy 
Director or designee. 
"t:/v/PD Supervisor" shall mean El Mirage Police Department (E;-...[PD) personnel with the rank of sergeant or above. 
"Hold" shall mean any vehicle identified as in accordance with :-\ .R.S. ~28-35 1 l by El \lirage Police Department 
personnel which means that the vehicle shall not be released without pnor written authonzation from an 1::-VIPD Vehicle 
Impound Coordinator or designce. 
"Light, Medium, and Heavy-Duty Wreckers" shall have the ,;,1rne meaning as used in DPS low Truck Rules and 
Regulations, Article 3, Tow Truck Specifications, Sections R 13-3-30 I thru R- 13 -3-308 
''.\'o Preference Tows" shall mean vehicles towed at the request or the vehicle owner or operator \"chicle owner or 
operator has not named a preferred towing service provider. Fei::s charged shall be i11 accordance with the contract<.:d 
rates. 
"Off Road Recovery" shall mean a charge applied when the towing company must leave the boundaries of the designated 
City right-of-way to recover a vehicle from a desert area, farrn field, ditch, rav111e. or body of water. lf -;pcc1.d 
circumstances exist within the City right-of-way, a chJ1·gc may be applied with the appn.>, al or the C11y. 
"Police Ordered Tows" shall mean vehicles towed at the request of the El :-Vl1rage Police Department. l·cc, charged shall 
be in accordance with the contracted rates. 
"Primary Officer" shall mean the El Mirage Police Officer wtth the primary decision-making authority present on site 
Pag.: 16 o!' -t0

REQUEST FOR PROPOSALS 
(,/MW)ll/-'lll t;u;1--; /(ffl(;}ll'flrf(/Rh' 
SECTIO:\i II - Project Description 
SCOPE OF WORK 
PD2 I-VTSO I 
Fi11:1 11cr Dcpartmt'nt 
I 1)1)1)1) '.\ . El \.foage Rd. 
El \.lirage .. -\ Z X5335 
Phoni:: 
I 62., J S7(1-21.J5., 
Fax: 
((123)972-Sll ll 
The City of El Mirage. Arizona (hereinafter "City") seeks proposals Crom qualified servi..:e l1rms to establish tow111g. 
removal, and storage service contract(s), which wi ll provide emergency and non-emergency ,er\ tee~ as dcsc1·ibcd in tlm 
Scope of Work. The City will award one ( I) firm and two (2) alternates based on the weighted evaluation critcna set 
forth in this document. It is the intent of the City or El \.lirage to establish a City initiated towmg. storage services, 
abandoned and confiscated vehicle towing for one (I) category of use - Police Towing. The term of the contract 1s for 
three (3) years. By mutual written contract amendment, any resultant contrnct may be extended annually for two (2) one 
(I) year terms up to a maximum of five (5) years unless terminated. cancellecl, or extended as 01hcrwise provided herein. 
Upon the request of the City of El Mirage Police Department. the contracted towing service companies will be responsible 
for removal of wrecked vehicles from accident scenes: vehicles which constitute a traffic ha/.ard: ve hicles that may be 
evidence of a crime: vehicles impounded as a result of an arrest; and any other vehicle in accordance with A . R.S. §28-
3511. All services provided by the contracted towing s1c:rvicc companies shall be performed to the highest standards of 
the towing industry. The City of El Mirage docs not guaran tee a minimum number of tows, offeror ,hould be aware that 
the tow service will be used 011 an "as needed" basis. The conditions of this proposal shall not apply when a tow. made 
by a towing company, is initiated, specified and requested by the driver or owner of the vehicle. The City of El \. liragc 
has determined that, in the best interests of its citizens. the competition of this Request for Proposal shall be based upon 
the evaluation criteria of the contractors and not cost: therefore. the Ctty of El Mirage has established fixed pricing for 
all categories of towing, storage and service. The City of 1:1 iv! irage has determined that. in the best interests of its ctll/cn,. 
one ( I) contractor and two (2) alternates will provide the appropriate level of service. Finns must agree 10 the pricing 
schedule set forth in this R.FP to be awarded. The City of El Mirage reserves the righ1 to reject. at any t1n1e. proposals 
and/or resulting contract(s), should any proposal information be found f"raudulcnt or omitted. 
SECTION Ill - General Requirements 
Contractor shall meet the following minimum requircn1ents lo sen·icc the City with surlicicnt. qualified e4uip111ent and 
operators to provide the City tow service 
A. Vehicle Towing, Removal and Related 
I . 
The City of El Mirage (the "City") is seeking to secure rotational towing services (as needed) to 
remove vehicles inclucling, but not limited to. those that fall into any of the following categories: 
"· 
Disabled 
b. 
Wrecked 
c. 
Abandoned 
d. Stole n 
c. 
Unlawf-ttlly Parked, traffic hazards 
f 
Junked 
g. 
Booted for violations 
h. 
I Icici for evidence, forfeiture, immobilization or 1mpounclment. 
1. 
Thirty clay impounds, pursuant to A.R.S. §28-35 11 . 
J. 
Towed for safekeeping due to arrest of the dri1·er or for ev1dcn11ary purposes. 
2. 
Vehicles shall be towed directly to the Contract0r's s1orage facility or if applicable, the C11y l;kct lot of the 
EMPD Impound Storage lots or EMPD Property and Lvidencc Storage Facility. unless the Contractor is 
otherwise clirectecl by EMPD Supervisor or dcsignce. 
3. 
If EMPD is not requesting that the vehicle be held for any purpose identified under this Contract. the 
vehicle at the owner's discretion may be towed to the location directed by the owner or the 1·eh1clc or the 
driver of the vehicle, with the rates charged as provided 111 the Pnce Sheet pursuant lo the terms of thts 
Contract. 
-1. 
City reserves the right to change the rotation type and or schcclule at any 11111e at its sole discretion for 
Page 17 ur-tO

City of 
EL MIRAGE 
,.11-1w,11r1111;1cF. n,m;111 n rn ,RN 
REQUEST FOR PROPOSALS 
SCOPE OF \YORK 
PD2 I-VTSO I 
Finance L>epartmcnt 
lil001) :\. L:1 \,firagc Rd. 
El \lirage . . -\ Z X533S 
Phone: 
Fax: 
16~3) X7(,-29S3 
1(i2J ) 972-X I 10 
any reason. City will rotate calls between contracted companies but reserves the right lO go outside the 
rotation for the good of the City. In the event th.,;re are more than two simultaneous locations. and the 
contracted companies cannot provide service wllhin twenty-five (25) minutes of receipt of request for 
service calls that require light and/or medium duty or fifty (50) minutes ofm.:eipt of request for service 
calls that require heavy duty wreckers the City can call any other tow company at i1s sole d1scrct1on. 
5. 
All City owned vehicles with Allison automatic transmissions must have the dri ve shafts detached prior 
to being towed to the City's Fleet Services Facility. DanrngcJ drivcline and related items will be 
disclosed to Fleet Services at time of vehicle dclive1·y, to determine whether damage occurred. 
6. 
Contractor shall perform all towing services in accordance with automotive manufacturer's specification 
to avoid potemial damage. Contractor will be liable for any damages sustained during hook- up and or 
transporting of vehicles caused by improper towing techniques. 
7. 
Any towing service requested by the City or the customer to a location other than the Contractor's 
storage facility, but within the City limits, shall be towed at the rate set forth 0 11 the attached Pri1.:e 
Sheet to the Contract and provided in writing to the owner or driver at the site. 
8. 
Any towing service requested by the customer lO a location outsid..: the El Mirage cuy limits (other than 
the Contractor's storage facility) shall be towed at the contract rate to the city limit. Beyond that point. 
the Contractor shall provide the service at a fixed rate per mile. 
9. 
A citizen whose vehicle is disabled or who has been a1Tested has the options of using the Contractor's 
Services or the services of any other towing operator or any other form of tow service, unless otherwise 
directed by EMPD for purposes identified under this Contract. 
I 0. The City does not guarantee that a minimum number of tows will occur or that they will occur in any 
ration when comparing one time of day versus another. 
11. The Contractor should be aware that the towing services will be used on an "as needed" basis. The only 
assurance the City makes is that if a citizen does not request a specific towrng service, the next Contractor 
in the rotation on the Rotation List will be called by the Fl i\lirage Police Department. 
12. Based upon statistics from other municipali ties, it 1s estimated that the majority of towing service ca lls 
will be made for vehicles less than I 0,000 pounds Gros \'chicle Weight. 
B. 
Informational Handout 
I. Contractor shall create an informational handout to be given to owners or clnvers of towed vehicles on site and 
preapproved by the City. The handout shall conta111 !he follomng information: 
a. 
Speci fie contract towing and storage rates, 
b. Storage rates, gate fees and all other charges, 
c. 
Business hours, 
d. Telephone number for business hours and after hours. 
c. 
Release procedure,. 
f. 
Provf of u\rncrship ducumcnts required for release. 
g. 
Acceptable fom1s ofpaymenl. \\·hich shall be cash and or credit card (contractor may require cash or cqui\alcnt 
011 §28-35 11 Impound Releases) 
C. 
Minimum Vehicle and Equipment Requirements 
Page 18 of40

Finance DC'partment 
Ciry of 
EL MIRAGE 
REQUEST FOR PROPOSALS 
I 1)1)1l1) :\. [I :'vii rage Rd. 
:\111,111,1 
El .\lirage .. -\ Z XS335 
(,NI w,11F111r,u;1-: RIUfNII Hff/llU·_! 
SCOPE OF WORK 
PD2 I-VT SO I 
Phone: 
Fax: 
1(,~J) 8 7 (,-2953 
!623 ) 972-X I 10 
I. 
Contractor shall have at least one low truck fall1ng within the following category of L~.ht-Outy and one tow 
truck falling within the following category of \kllirnn-Duty or Heavy-Duty, with at least one of those 
tow trucks being a flatbed tow truck. All Con1ractors' tow trucks must meet the ,pccilic requirements 
as indicated in: 
TITLE 13 PUBLIC SAFETY- CHAPTER 3. DEPART:'vlENT OF P{.;81.IC SAFETY TO\\' T RCCKS IA.R.S. ~28-
1108 et seq.) and Arizona Administrative Code, sections R 13-3- 100 l thru R 13-3-10 I 2. 
Light-Duty 
• Tow Truck (R 13-3- 100 I) 
• Tow Truck with Collision Recovery Capabilities (R 13-3-1002) 
• Flatbed Tow Truck (Rl3-3- I 003) 
• 
Flatbed Tow Truck with Collision Recovery Capabilities (R 13-3- 1004) 
Tow Truck-tractor and Semi-trailer Combination (Rl3-3-I 005) 
Medium-Duty 
• Tow Truck with Collision Recovery Capabilities (R 13-3-1006) 
• Flatbed Tow Truck with Collisio11 Recovery Capabil ities (R.13-3-1007) 
• Tow Truck-tractor and Semi-trailer Combination (R 13-3-1008) 
Heavy-Duty (Requires Commercial Driver's License) 
• Tow Truck (Rl3-3- l 009) 
• Tow Truck with Collision Recovery Capabilities (RIJ-3- 10 I 0) 
• Flatbed Tow Truck with Collision Recovery Capabilities (Rl3-3- I 01 1) 
• Tow Truck-tractor and Semi-trailer Combination (R 13-3- 1012) 
2. 
Proposer may list any exceptions lo the vehicle and equipment requiremems. The City reserves the right to waive 
requirements and/or accept exceptions as submiued in the proposal. The highest evaluation scores will be given to 
the proposer meeting the minimum equipment requirements. 
3. 
Additionally, tow trucks shall at a minimum: 
a. 
Have DPS issued permit decals properly affixed in accordance with RI J -3-1 10 I. 
b. 
Display on both sides of the tow truck the company name, full name of the town or city in which the 
contractor has its primary location, and a ten ( I 0) digit business telephone number Letters shall contrast 
sharply in color with the background on which the lcllers are placed and be readily legible dunng daylight 
hours from a distance of fifty (50) feet while the tow truck is stationary in accordance with R-13-3-1 
I 0l(a). 
c. 
Be mechanically sound and roadworthy (with current yearregistration). 
d. 
Be retrofitted with functioning light safety bars. 
e. 
Maintain an adequate supply of road safety devices (e.g .. safety Oares. I ights. re 0ecti ve highway stands. etc.). 
f. 
Be equipped with a minimum of two (2) p:kstands and two (2) tire sliding devices. 
g. 
Be equipped with suflicient safety and ancillary equipment. e.g .. chains. slings. bumpers. snatch blocks. brooms. 
sh,J1·els. sand buckets and or containers for carrying trash. ,·chicle debris. etc .. required safety clear 1·ehiclcs and 
prepare them for Lowing Lo its nearest storage l'acility and to perform all "on scene" site cleanup sen ices. 
h. 
Rollback and/or tilt bed trucks shall also ha1 c a minimum ,>f lwo (:) moturcyd c tic d,l\\ n straps. 
4 
All vehicles shall be equipped with a commun1callon system to pro,·idc immc:diate dispatch seven ("') days per 
week, twenty-four (24) hour per day 365 days per year. 1nclud1ng 1veekends and holidays 
5. 
Contractor shall be responsible for all vehicle rcpatr and 111a1111enancc required to keep the tow 
trucks and other vehicles used in cany ing out the Contract in safe and efficient operallng 
condition. All vehicles shall be equipped, ma1rna1necl and operated in accordance with the laws 
Page 19 0 1· 40

Finance Department 
REQUEST FOR PROPOSALS 
I 1)1)01) '.\. El \ Ii rage Rd. 
El \li ragc . . -\Z X:, _, 35 
(,H l\'l)IJl-ffll~<:F, flHl(;11r1-·11111ru.: 
SCOPE OF WORK 
PD2 I -VTSOI 
Phonc: 
tC>23 ) X7(,-2953 
Fax: 
r<i:::3 )972-X IIO 
of the State of Arizona and the roles and regulations or DPS. 
D. .Vlinimum Personnel Requirements 
Please review the definition of Contractor when readmg the minimum requirements for personnel. 
I . 
Contractor shall provide City the name. date or birth. and copy of a valid .•ll driver's license, 
employment start dales with company and experience as tow truck driver for all personnel 
performing work under the Contract prior to execution. This information shall be updated and 
provided to the City on a recurring basis as changes 111 personnel arc made. Failure by the 
Contractor to meet this requirement may be considered gro unds tor termination of th is Agreement. 
2. 
Contractor's personnel shall not be convicted of any felony offense or crime or dishonesty (theft, 
fraud or the equivalent). It is the responsibil11y of the Contractor to ensure compliance with 1h1s 
provision on an ongoing basis 
3. 
Tow Truck Operators: The Contractor's tow truck operators shall maintain compliance with Arizona 
Administrative Code, section R.B-3-50 I Chauffeurs License. Skills and Knowledge where it is stated 
that "No tow truck owner shall operate or permit anyone to operate a tow truck until the following 
requirements arc fulfilled." All tow truck operators shall. at a minimum. meet the following criteria 
a. 
Shall have a va lid Class "A", "B", "C", 'D", or ''G" ,\rizona Driver's License. (A RS. ~ 28-3 101 & ~ 28-31 5 1) 
b. 
Shall be competent by reason of experience or training to safely operate the type of tow truck or 
tow trucks allowed by permit. 
c. 
Shall possess the knowledge and ability to rig. move. pick up and transport vehicles without increasing the 
original damage as much as possible. 
cl. 
Shall not be under the influence of intoxicating liquor. any drug, and vapor releasing substance 
containing a toxic substance, or any co111b1nation of liquor. drugs or vapor releasing 
substances if the employee is impaired to the slightest degree when 0 11 duty 
e. 
Shall not operate a tow truck without displaymg proof of current insurance in accordance with A.RS. 
§ 28-403 1 ct seq. 
f. 
Shall be familiar with the laws and rules and regulations pertaining to tow trucks 
g. 
Shall not carry a firearm or other deadly weapon on their pers on or with m the tow truck 
while conducting business within the City of El Mirage. 
b. 
Shall maintain compliance with Arizona Administrative Code section IW-3- 120 I 
4. 
Contractor's personnel shall operate equipment 111 a safe and prudent manner. complying with all 
federal, state, county and city laws, rules, regulations and Contract terms 
5. 
Contractor's personnel shall refrain from using \'lllgar or profane language or gestures when speaking 
to customers whose vehicle have been towed. insurance rcprcscntativcs or others while performing 
services under the Contract. 
6. 
Contractor's personnel shall be courteous at all times. 
Contractor's personnel shall wear reasonably clean uniforms which identify the name of the 
tow company and the individual while performing ser\·1ces under this Contract. 
8. 
The City reserves the right to require that Contractor rerno1·c personnel from performing services 
under this contract due to any violation of this secuon or 1 r ,kemcd unsatisfactory by the Cny 
9. 
Contractor's personnel shall not solicit or suggest a vehicle repair facility or mechanic to the owner 
or driver of a towed vehicle. Contractor is prohibited from recciv111g a co1111111ss1on, refcrnd fee or 
other compensation from any body shop, insurance company, legal lirm, attorney or others 111 
exchange for rcfening business arising under or rcsulllng from the services provided pursuant to 
the contract. 
Pagc 20 of -tO

Ciry of 
EL MIRAGE 
(,Ii I \'l)lll-krl'.U:1-: RkU;IIJ J.'l rJl/111-! 
REQUEST FOR PROPOSALS 
SCOPE OF WORK 
PD2 I -VTSO I 
Finance Department 
I 1J001) :--:. U \fo agc Rd. 
U \liragc . .--\Z X5335 
Phone: 
t(,2 .,) S7(,-2LJ53 
Fax: 
((i23J972-X I I0 
10. Contractor and Contractor's personnel shall carry business cards for distnbu11on upon request. 
E. 
Licensing and Compliance with Laws, Ordinances and Regulations 
I. 
Contractor shall maintain cull'en1 all applicable federal. state. county and cit; licenses. certi fica1ions 
and insurance for the operation of its business and performance of services spec1 ried under this 
contract. 
1 
Contractor's equipment and personnel shall mai111ain all ltcenscs, certifications and insurance 
as required for the performance of services speci tied under 1hiscon1rac1. 
3. 
Contractor warrants that the performance of services under this contract shall be fu lly compliant with 
the current requirements of the Occupational Safety and Ilea Ith :-\ct (OSI 1.-\) as i1 may be amended or 
updated throughout the term of this contract . 
..\. 
Maintain current inspection and appropriate certifications from DPS for all ,·ehicles and provide 
proof of such upon request. 
5. 
Contractor shall comply with all applicable federal, state. county and city laws. rules <1nd regulations. 
6. 
Contractor must comply with all tax regulations fort he State o f,.\ riLona asset forth 111 c\ri1.01w Revised Statutes Title 
42 Chapter 5 and the City of El Mirage Tax Code. 
F. Site Cleanup 
I. Contractor shall be responsible for promptly, thoroughly. and fully conducting site clean-up ofall lt>11·, including 
but 1101 limited to glass. metal. plastic. ,·chicle pans. dirl. sand. fluid. oil. absurb-all and llth,·r materials. road 
hazards and accident debris. See A.R.S. * 28-872. 
2. Clean-up shall not begin umil authorized by the E.v!PD supervisor or primary officer at the site 
3. Contractor shall not depart from the site unless and until they receive pnor approval from an E\I PD supervisor or 
prima1y officer al the site and all cleanups has been conducted in a manner sufficient to ensure roadway safety 
standards and !he satisfaction of the EMPD supervisor or primary officer at the site 
-1. Site cleanups does not constitute an "extraordinary circumstance" as set forth herein. 
G. Minimum Requirements for Storage Facilities 
I. The primary storage facility shall be located in proximity of the City of 1:1 \,Ii rage Police Station. 12·IO I \\' 
Cinnabar Ave El Mirage, AZ 85335, no further than a f1ftecn (15) mile radius. The primary storage fai:ility shall 
comply with the zoning and land use requirements of the Jurisdiction in which ii is located. The contractor shall 
request the City of El Mirage's approval of all storage facility locations no less than seven (7) d<1ys prior to the 
planned use of such location. 
2. 
Contractor shall maintain adequate and secure storage focilitics of sufticicnl size for the storage of 
vehicles and storage lots shall be reasonably screened from public view. Multiple lots maybe used as long as 
they are in compliance with all terms in the contract and approved by the City of [ I Mirage 
3. 
All storage facilities shall be locked when unattended and vehicles protected from 1hcclementsatall t1111cs 
ina manner sufficient 10 ensure that the vehicle 1s ma111tai ned 111 the same cond1t1on 1t was received by 
the Contractor. 
-I 
,\II storage facilities shall have sufficient lighting 10 ensure safe storage and inspl!ction of 1·tc:h1clc~ 
Contractor shall be required to have at least one-ha I fwa11 o felectncal light for each square foot ofstorag,· 
Page 21 of -tO

Finance Depart mcnt 
City of 
EL MIRAGE 
REQUEST FOR PROPOSALS 
IOilOI) \:. El 'vliragc Rd. 
:\111,,n.1 
El \ liragc . . -\ Z 85., 35 
r,nI.v1> 111-R11;1<a: n,m;111 n rn11n-: 
SCOPE OF WORK 
PD2 I-VTSO I 
Phone: 
((,~3 ) 87(,-2953 
Fa.~: 
r6:::3 ) 972-8 110 
area. 
5. 
All storage facilities shall have video surveillance cameras showing all access to vehicles fhc v1clco sh,ill 
elate and time stamp and be maintained on file for at lcast.l0 days .. \I I videos \\·i II be made ,n :11 Lib le 10 the 
City upon request. 
6. 
Contractor sh al I properly idcnti f y the location o fthe storage fo<:il I I, by d 1splay1ng an appropriate 
sign with the Contractor's proper name of the business and address, which is visible from the 
public street. 
7. 
All storage facilities shall be enclosed with substantial fencing. at least six (6) feet in height and 
which provides adequate security to protect stored vehicles and 1hc1r contents from theft or 
vandalism. 
8. 
Contractor shall be responsible for the safekeeping of vehicles in the storage facility, which 
includes securing the vehicles, closing all operable windows. In the event wi ndow(s) are 
broken, Contractor shall seal the window(s) with plastic material to help prevent " ·carher 
damage to the vehicle's interior. The cost for1h1s service is to be included Ill the Flat Fee To\\' 
Rate A vai I able in the Fixed Fee Schedule. 
9. 
Contractor shall be responsible for the safekeeping ofall personal property rem a in1ng in the vehicle 
The Contractor's responsibility for the safekeeping of the vehicle co111mcnccs upon hook up 10 the 
vehicleand terminates when the vehicle is released to the owner. 
I 0. Contractor shall maintain secure storage facilities designed to accommodate oversize vehicles 
such as motor homes, horse carriers, tractor trailers and large trailers. 
11. Contractor's storage lacilitics shall provide an area for customer parking and an inside waiting area for 
customers suitable for conducting business with customers. 
12. Vehicles towed under thisContrnct shall not be stored at any location otherthan a location that has been recorded w1 th 
and previously approved in writing by the City. The City at all times shall have the right to designate where vch1clcs 
shall be stored. 
13. The storage facility shall be appropriately zoned and comply with all state, county and city laws 
14. The Contractor's storage facility shall have a segregated area orthe facility reserved ,olely for the storage of 
vehicles designated as "HOLD" by the El Mirage Police Department. Only EMPD personnel are lo be given access 
to the vehicles in this portion of the storage facility. :s;o "I !OLD" vehicle shall be moved from the storage facility 
without prior authorization in writing from an F::VI PD supervisor or the l:i\l PD vehicle impound coordinator. 
15. For all vehicles held by Contractor pursuant to :\ .R.S. ~28-35 l I, Contractor shall not release the ,·chicles to any 
person or entity without receiving a signed authonzat1011 for release from the F i\lPD Vehicle Impound Coordi nator. 
the Contractor shall be required lo pay EMPD the S 150 administrative fee. 
16. Contractor shall not begin the abandoned title process on a vehicle, wah a hold pursuant to ,\ .R.S. ~28-35 1 I, to take 
ownership of an impounded vehicleuntil,on,orafterthe 20th day 111 which the Contractor has retained possession. 
Upon obtaining ownership of any lowed vehicle, Contractor shall obtain a vehicle release from E\IPD 
17. City shall have the right to inspect Contractor's equipment and ,to rage facility and pert111ent records 
without noticccturing normal business hours. A thorough inspection maybe made am 1n1111um oConc umc 
per year at the discretion of the City. Inspections pcrfom I ed by the City are for the purpose of'cnsunng 
technical competence and compliance and adherence to contract proviswns. 
Page 22 ,>r -10

Ciry of 
EL MIRAGE 
,\11,,m.1 
f,lil\'l)/11-f.flljl(;F, Rk/f;lfl N "I IINl,J 
REQUEST FOR PROPOSALS 
SCOPE OF WORK 
PD2 I-VTSO I 
Finance Drpartment 
I 1) 1)0 1) '.\ . El :Vii rage Rd. 
El \liragc . . ·\ Z x.5:,.,5 
Phone: 
(623) X7(,-2953 
Fax: 
1(>23 ) 972-X I Ill 
I~. Contractor shall hold the City harmless for saldccring of to11ecl 1·ehicle, :rncl for item, lcli in the 1ehick:. 
19. Contractor shall nut charge an additional t,lll i11g kc when a 1ehiclc is moved tu an alternate sturagc faci lity al 
the Contractor's discn.:tion. 
H. Storage Facility Availability and Access 
I. 
Contractor shall provide the City with a single. 24-hour telephone number fortowing and tlat tire ser1·1ces. 
ft is the expectation of the City that the Contractor will answer their phone 24 hours per day and be a ,·ai lab le 
to respond to calls for service. If Contractor fails to answer their phone or refuses to provide service or 1, 
unable to provide service upon request eight (SJ times in total during a calendar year. Contractor wi II be 
considered in material breach of this contract and the contract shall be subject to immediak termination. 
2. 
Contractor shall staff its vehicle storage facility during normal business hours fort he purpose orvehic le 
release or appraisal. "Normal business hours" are defined as 8:00 am. to 5:00 pm .. Monday through 
Friday, except for the following holidays: New Year's Day, Memorial Day, lnclependence Day, Labor 
Day, Thanksgiving and Christmas Day. 
3. 
Contractor shall be available 24 hours per day, 365 days per year for after-hours access to the storage r,1ctl 1t~ for 
EMPD and/or owners to retrieve house keys and or medications. Contractor shall have a twenty-four (24) hour 
telephone number prominently posted on the storage location for after-hour release of vehicles and Contractor 
sh al I provide for the after- hour release of vehicles. 
-l. 
V ch iclc owners requiring after-hours access or vehicle release may be charged the gat.:: fee (aka the 
equivalent after- hour's fee). A fter-hours access shall be granted to Ei\.lPD and R 1s k Management at 
no charge. 
5. 
In the event that a vehicle owner arrives at the faci I ity prior to closing and has not been served at closing, 
the Contractor shall serve the vehicle owner and shall not charge the gate fee. 
6. 
Contractor shall have sufficient equipment and personnel at the storage facility to promptly complete 
the invoicing and payment process and release the vehicle upon the owner's or owner's age11t initial 
appearance to claim the vehicle. 
I. 
Response Time 
I. 
Contractor shall provide EMPD with a single twenty-four (24) hour telephone number for towing 
and flat tire services. Answering machines or thi rd-party answering service companies 1101 ha ving 
dispatch capabilities shall not be used the contract 
2 
Upon receiving a telephone request fortowingorflat tire service, the Contractor shall dispatch adequate 
and sufficient equipment and personnel to th.:: stte 
3 
Contractor shall ensure ncccssaty personnel and ~qu1pnm11 ,11T1,e at the ,er, ice locat1011 1,·1th111 the following tim.:: 
limits: 
"· 
Within twenty-five (25) minutes of receipt of r.::quest !or service calls that require light and or medium dut~ 
wreckers. 
b. 
Within fifty (50) minutes of receipt of request for service calls that require heavy duty wreckers. 
c. 
At the City's sole discretion, these response times nldy be altered due to adverse road, traffic or weather 
conditions. 
-l 
Response time sh al I be calculated from the ti me the City colllplctc, ils noti ficauon to the Contractor of a request for 
service. to the time the Contractor begins ac:ti1·..: loading of tu\1 cd 1,.::hiclc,. 
5. 
Contractor shall notify the Police Department dispatcher immediately when the response time limits set 
forth in the Con1ract cannot be met. The Contractor lllUSt have the ability to communicate with dnvcrs 
Page 23 ol' -10

City of 
EL MIRAGE 
A111uo• 
(,ffl1\'l)IIFHn;1r:F, liUJ<:lll /.·, rn JHf·~ 
REQUEST FOR PROPOSALS 
SCOPE OF WORK 
PD2 I-VTSOI 
Finance Department 
I 1)1)1)1) :--.: . El :Vii rage Rd. 
El \ lirage . . -\Z X5 .~35 
Phone: 
r623 ) X7C--2L/5_s 
Fa.\: 
r623)972-SIIO 
via radio, mobile telephone or other like equipment so the Police Department dispatcher has the ctbi11ty 
10 communicate with the driver through the Contractor's d1 patch center as the driver responds lo a c<1I I. 
6. 
The City reserves the right, in its sole discretion, Lo dispatch separate Contractors Lo the same scene 
when more than one vehicle is involved or 111 dny s11uation 111 which it is determined to be warranted 
by the City. 
7. 
In any instance, if the Contractor is unable to be contacted, fails Lo respond after acknowk:dging a call. 
fails to respond within the allolled time, or is unable to re,pond for provider the Contractor may face 
suspension or termination of this Contract al the City's discretion. 
J. 
Record Keeping 
I. 
Contractor is responsible for obtaining all i11l'ormat1on J'rom the Cit) which Contractor feels 1s 
necessary in order to properly determine the appropriate c·quipn1..:111 that should be scnl Lo a site Lo 
affect the requested tow. 
2. 
Contractor shall comply with all records reporting and retention requirements set forth in the Contract 
terms and as required by the Arizona Department of Transportation's Motor Vehicle D1v1sion and 
applicable state.county and local law. 
3. 
Contractor shall maintain a record ofeach vehicle towed pursuant 10 1h1sl'o111rac1. which isca•;i I) wparat,d fro111 a II other 
records the Contractor may keep of vehicles towed. The Record shall include, at a minimum, the fo llowing infonnat1011: 
a. 
Location of vehicle when hooked up. 
b. 
Location name and address where the vehicle wa;; taken. 
e. 
Name of officer/employee authorizing the tow and their signature on the tow sheet. 
d. 
Name of contractor personnel providing service and their signatu1·c on the tow sheet. 
c. 
Date and time oftow. 
r. 
Make, model, color and year of vehicle. 
g. 
License plate number and State of issue. 
h. 
Vehicle Identification Number (VIN). 
i. 
Odometer reading, beginning and ending tow Lrnck mikage frolll pick up 1odesti11a1ion. 
J. 
Release or other disposition information including: 
Date and timeofrelease. 
Name, address, and telephone number of person 10 whom is released. 
Proof of ownership provided. 
Evidence of authority 10 act as owner's agent, it'applicablc. 
Name of employee releasing the vehicle. 
k. 
Department report number. 
I. 
Fees charges. 
m. Itemized tow and storage billing statement. 
n. 
Identi fy any tow requests with improper dispatch nouiication from the City 
o. 
Date of filing ten ( I 0) day report, if applicable, in accordance with current ,\rizona Statues 
•. 
All records shall comply with generally accepted accounting principles Jnd sh,111 be available 10 the C11::, fo1 
inspection upon request, at no cost to the City. 
K. Financial Terms/Consideration/Billing 
I. 
The prices for services established in the C\rn 1r.1ct shall apply lO any tow performed al the 
request of the City. regardless of the ownership of the vehicle. 
2. 
Contractor shall charge vehicle owners for ~Cr\ 1c,·, 1n ,1ccordu11cc· with the pricing cun1<11111:d 111 the 
Contract. 
3. 
For citi,cn·, com·i1e11cc. the Contractor , hall accept a, a 111..:tlwd ol' payment -:ash. credit card,. \lr 
the cqui1·alcnt (may n:quin; cash or cqui1·alcn1 011 .-\.R.S ~28-35 11 lmpounJ Rclcascs)

Cicy of 
EL MIRAGE 
·\10,,,n:1 
REQUEST FOR PROPOSALS 
SCOPE OF WORK 
PD21-VTS0I 
Finance Department 
I 1)1)1)1) '.\. ~:I \,Ii rage Rd. 
1::1 \lirage . . \ Z S.5335 
Plwnc: 
( t,23 ) S7(,-295.< 
Fax: 
(623)9 7 2-811 0 
-l. 
Ir 1he sen ice rcqu.:st from the City included 1011·ing to a business or fr1cility that also has a Contract 
with the Contractor. the prices for se1Yices established under this Contract shall suppl~·. 
5. 
The I chicle l>11 ncr rei.:ci, ing sen ii.:c·s shall pay se1Yices pro1·idcd by the Contractor under the 
Contract directly to the Contractor. The City shall not be responsible for pavmcnt or any scn ·iccs 
pro,·ided under the contract for lllln-city 01rned ,·ehicle. or ti.ir nonpavment of invoices tendered to 
indi,·idual owners. persons llr entities rm an1 scn ·iccs prl>I ickd under this Contract. 
6. 
Storage fees shall be applied only of the ,chicle is towed ro the· Contractor·s l;1cility. FL-cs for Sll>rage 
shall apply as of the day or the 1011· to th<! Contractor°s focility. 
7. 
Contractor shall not charge vehicle 011ners for access to their vehicles for the purpose of colkcting 
personal property from the ,·chicle during business hours. 
8. 
Contrat.:tor shall charge the City a flat rate of S25 ror towing services prLn-idcd for City , chicles 
which weigh 10.000 GVW or less 11·hen the 1ehicle is 1011·ed within the City boundaries or 110 more 
than fitb:n ( 15) miles outside the City boundaries. Contractor may change city ,·chicle !lat tires. in 
lieu of to11·ing the vehicle. 11·hcn there is a span: readily available. and this shall be chargcd lo the 
City al a !lat rate or $25. 
9. 
Contractor shall charge the City for towing sen ·ices pro, ided for City , ehicle 11-hich weigh more than 
10.000 GVW only as sct forth in this Contract. 
I 0. When Contractor dispatches inappropriate equipment toa site. Contractor shall not charge forthe tim.:: from 
the initial dispatch until the proper equipment isdispatched to the site. This shall not apply if Cata.tr 
initially received incorrect information from thcCityrcgarding the vehicle size and vehicle location. In such 
cases. the charging may begin when the proper equipment has been dispatched to the site. In situations 
where the improper equipment has been initially dispatched due to improper information provided by the 
City, this provision shall not apply. All improper dispatch notifications should be identified in the monthly 
invoice required in (page24, section J, subsection 4 ). 
11. In the event Contractor responds to a call that is cancelled before work or service at the site is performed. 
there will be no charge to the vehicle owner. EMPD or the City. 
12. There shall be no additional charge for road services or towing performed on holidays. weekends. nights 
or early morning hours. 
13. Contractor shall charge per hookup per vehicle and storage fees per vehicle. The Contractor shall not 
charge for multiple mileage items on the same tow call. Contrauor shall only bill receive payments 
once per service call. Double billing (i.e., billing more than one party for the same services) by 
Contractors is prohibited. 
I '1. 
Items contained within a vehicle at the time oft he accident. which arc to be towed forsafckecp1ng, shall 
be considered personal property and released at no charge ,1ccord111gly to the Comract terms. 
L 
Fee Schedule 
Fees listed in the Fee Schedule are the ONLY fees t0 ever bcchargeu for services provided pursuant to the 
Contract. No other charges are lo be assessed to private Cll1zcns or the City [J'equipmenl not listed 111 the 
Price Sheet is required. the on-site EvlPD supervisor ordcs1gnee must approve its use prior to deployment 
or the equipment. Such equipment use must be 111dicatcd on the Cit) Tow Report and the Citizen's irn·o1ce 
Any violation of this section is a material breach of this Contract and grounds for immediate cancellation 111 
its entirety The City reserves the right to audit all invoice· for all tow· under thi:; Contract and may contact 
parties that have had their vehicle towed to survey how the) were treated and lO , eri ry how much they were 
Page 25 ur -tO

Ill C icyof 
(
EL MIRA9~ 
f,N 1\'ll IIHUl;Jt:F, Rllf(;IJJ N t l'IIH/'! 
REQUEST FOR PROPOSALS 
SCOPE OF WORK 
PD2 I -VTSO I 
Finance Department 
1000() '-: El \foagc Rd 
El \ lirage . . -\ Z xs.ns 
Phonc: 
I (,2.,) X7(,-2953 
Fax: 
1623)972-XI I O 
charged for the services f ee Schedule shall remain 1n effect from the time Contractor is d1spdtchcd until 
vehicle is released to owner or owner's au1lrnr11.:d agent. 
"I. Rates for Towing Services and Billing 
I. 
All charges for towing services shall be based on the included Fee Schedule. with the exception of towll)g for 
City owned vehicles which weigh I 0,000 G\"\,\,' or kss when the veh1ck is towed \\'ilh111 or no more than firtccn 
( 15) miles outside City boundaries which shall be charged at the Oat rate of ~25. rowing services ll)Cludc. but 
arc not limited to the following: 
a. 
Travel time to and from scene/service site (anywhere in the State ol",\rimna) 
b. 
I-look-up. 
c. 
Dollies. 
d. 
Winching. 
e. 
Stand-by time. 
r. 
Change tire(s). 
g. 
Drop drive line. 
h. 
Flatbed use. 
I. Towing to a location at vehicle owner's request. 
J. 
Site-clean-up. 
k. 
Other services not mentioned 
2 
No charges shall be imposed for time expended 111 preparation of any report required by any proviswn of 
Title 28, Arizona Revised Statutes. The hourly rnte may be charged beginning at the: time of dispatch and 
ending at the time the vehicle is off hook at the storage lot. 
3. 
Contractors shall bill only the maximum allowable rates or less as specified on the contract Price Sheet. 
N. Storage Charges 
I. 
Storage charges may only be imposed for each 24-hour period or portion thereof for which the towed vehicle 
remains in the Contractor's storage facility. The 24-hour period begins for each vehicle at the time the \'Chicle is 
off hook at the storage faci lity. There shall be no add1tio11al charge or fee imposed for the services provided (or 
the relocation of the vehicle by the Contractor) while the vehicle is in storage at the facility. 
2 
The storage charge shall include the: 
a. 
24-hour storage periods, and 
b. 
Customer, customer's agent, or insurance company access to the vehicle 
0. 
I. 
3. 
With respect to each vehicle towed under this Contract, this Contract ,hall remain in cffec:t until the 
insurance company, customer or customer's agent takes possession of the vehicle or the Contractor 1, 
instructed by customer or customer's agent to tow the vehicle to another loca11011 or until the Contractor 
takes title by reason of abandonment. 
EMPD ("HOLD") Vehicles 
The C ity reserves the right to impound any vehicle 111 accordance with ,\ R.S. ~2:-S- ; -; 11 This proct'ss will 
be initiated by EMPD staff requesting that a "!!old" be placed 011 a designated vehicle. 
Contrnctor shall not release any "Hold" vehicle (whether ~ 28-3511 or c:vtdcntiary) without first rec:el\tng pnor 
authorization in writing from an EMPD Supervisor. Investigator, lmpound111g Officer or \ 'eh1clc [mpound 
Coordinator. 
During this "l·IOLD" time, no one shall enter or disturb the \·chicle being held u11less 
authori zed by an EMPD Supervisor or Vehicle Impound Coordinator [n the case of 
evidentiary "Hold", authori zatio11 must be received by J:i\.[PD [nvcstigator or 1111pouncl1ng 
Officer. 
Page 26 of-tO

City of 
EL MIRAGE 
.\r1,m1.1 
(, N l ,\'f)llfl(lt;1cJ.: 111.m:u, ,.,,TtJRI·' 
REQUEST FOR PROPOSALS 
SCOPE OF WORK 
PD2 I-VT SOI 
Fin:1ncc Dcpartmcnl 
J1)l)01) \;. El :Vliragc Rd. 
El \ lirag..: . . -\ Z X5:S35 
Phone: 
((,~3) X7(,-~lJ53 
Fax: 
1623 ) 972-X ! IO 
4. 
The City reserves the righl to remove "lfOLl'l" vehicles fro111 the Contractor's storage foctllly at an1 
time. 
5. 
Storage rates for EMPD llold vehicles shall be indicated on the <1ttachcd 1-ee Schedule 
6. 
A $25 charge for City Vehicles brought back io Ci1 y Lot. T his ,nil include l:v1dcn1iary "I !old" vehicles 
brought back to Police Impound Lot, which shall also be charged al a S25 rate when requested by i-; \ ,[PD. 
Evidentiary vehicles will normall y be retained at E\ IPD Impound Lot awaiting ad.1ud1ca1io11 and or 
auction. If requested to be returned Lo Tow Lot. charges accord ing to F..:e Schedule \\·ill b..: passed onto 
owner of the vehicle. 
P. Storage of Vehicles 
I. 
Vehicles shall noi be removed from the storage yard to which the vehicle is first towed for a period 
or forty (40) calendar days unless the vehicle is identi fied as a "HO LD" vehicle or claimed by 1he 
owner or owner's authori zed agent directs that the vehicle be ren1ovcd to another location. 
2. 
If after a period of forty (40) calendar days, instructions have not been received from an 
owner or authorized agent, the Contractor may move the vehicle to an a lternate stor.igc 
facility . T his provision does not apply to City vehicles 
3. 
No vehicle designated as a "IIOLD" vehicle shall be moved from the Contractor', · torage 
faci lity without prior written authorization of an [\!PD supervisor or Vehicle Impound 
Coordinator. 
Q. Towing Abandoned Vehicles 
Abandoned vehicles shall be towed immediately if1he vehicle presents a traftic hazard If the vehic le 1s not 
a hazard, it will be lagged by EMPD and the owner of the vehicle will be allowed 48 hours from the time 
of tagging lo remove the vehicle. After 48 hours, the vehic le wil l be considered to be abandoned and subject 
to removal by the Contractor. The City docs not guarantee a mi111mum number or :ibandoncd vehicle 10w, 
during the term of The Contract. 
R. 
Maximum Allowable Rate Schedule 
All services performed under this Contract shall be i11\·oiced and paid 111 accordance with the Fee Schedule 
included herein. No other charges shall be assessed or paid. Prices shall include all work necessary to 
effecti vely meet the requirements of the Scope of Work The prices shall include <111 costs for performing 
services. including, but not limited to, labor, materials overhead. insurance and all other expenses Per tow 
fees shall include all services necessary to actually tow the vehicle Such services include. but are not limited 
to, actual towing, necessary use of dollies, w111ching, vehicle and , tabtlizalion 
S. Conw laints against Contracto1· -Administrat ion/D ispute Resolution 
All complai nts made against the Contractor, regardless of soun:e. ~!tall be 111\ cstigatcd by the Chief of 
Police or designee. Complaints shall be reduced to wrn111g. a copy of which \\'ill be provided lo the 
Contractor within thirty (30) calendar days of notification 
I. 
Complaint categories include. but arc not limited to, 1hc> follow111g 
a 
Unqualified drivers 
Improper license classification · 
Expired licenses 
• 
Revoked or suspended licenses 
Gross lic..::nsc \·iolations (,\·bile operating 1011· truck) 
b. 
Negligent administration/Uneth ical business prac1ices 
• Charging for unneccssa1y 'unuse<l services 
Page 27 ur -tO

City of 
EL MIRAGE 
REQUEST FOR PROPOSALS 
:\111,m.1 
<,U l.\'IJ lffN/IM;r. ltHl(,'//1 1-"l'IIJH,.:• 
SCOPE OF WORK 
PD2 I-VTSO I 
• Overcharging - charges exceed maximum allowable rates 
Incorrect times on bills 
Incorrect mileage on bills 
Mathematical miscalculations on bills 
Failure to maintain required records 
c. 
Negligent operation 
Improper/unsafe use of eq uipment 
Incompetent operator 
Failure to prevent further damage to towed 1·eh1.:lt: 
Driver/s impaired by drugs or alcohol. 
• Traffic violations byoperator. 
d. 
Unprofessional conduct of owner/operator 
Discourteous treatment of an officer. dispatcher. or driver owner of vehicle 
• 
Intimidating treatment ofan officer. dispatcher. or driver owner of vehicle 
Physical abuse of an officer, dispatcher. or driver owner of vehicle 
e. 
Contract violations 
Failure and/or refusal to accept or respond to calls for service 
Failure to respond within required lime l11111ts 
• 
Failure to respond to complaints or cooperate with complaint investigations. 
f. 
Unauthorized removal of items from a towed or stored v.:hiclc. 
Finance Department 
100()() \ . El \,lirag.: Rd. 
El \ I irag.:. :-\l XS.~35 
1'l10nc: 
1(,2.1) X?(,-295> 
Fax : 
(623)972-X l!O 
2. 
All complaints brought to the attention of the Contractor by the City or a motorist shall be responded 10 
in writing and forwarded to the City within thirty (30) calendar days of notification. 
3. 
Upon completion of the investigation, the Chief of Police ordesignee shall classify each complaint as follows: 
a. 
Unfounded-Allegation is false or non-factual. 
b. 
Exonerated -Incident did occur but was lawful or proper. 
c. 
Not sustained -Insufficient evidence either to prove or disprove the allegations). 
d. 
Sustained -The allegation is supported by sufficient evidence. 
e. 
Partially Sustained - Generally used where there are two or 111ore allegations made, and only ;ome or a 
portion of the allegations are supported by sufficient evidence. 
-1. The Chief of Police or designee shall provide a written cleter111ination of all complaints. Complaints 
deemed Sustained or Partially Sustained will result in corrective action 111clus1ve of. but not limited to, 
suspension of contract,suspension ofoperator from performing services undertheContract, or termination 
of the Contract. 
5. Upon completion of the investigation, the Chief of Police or designce will maintain a copy of all 
complaints, findings, and actions taken. if any. Files 111ay include separate indexes for individual tow 
truck operators. 
T. Offer Acceptance 
This Contract has been provided for your consideration with the understanding your company meets the general 
requirements enumerated in the foregoing sections and will agree 10 abide by the conch lions speciticd the Scope of 
Work and Contract terms. lf so, you must complete the Contract Offer on page 2 ofth1s document and include 
documentation providing the information this Request for Proposal req uires. This Offer must be in the actual 
possession of the City of El Mirage Procurement Department on or before I :30 Pfvl on 1\,lunday. Scpt.:mbcr 27. 
20:2 1. Arizona Time. 
U. :\lultiplc Awards 
The City shall award one ( 1) contract and two (2) alternates The actual uiiliLation of any cont met will be

Ciry of 
EL MIRAGE 
\11,,m.• 
f, I( 1\'/J Uf HllilGI-'. UHU;U/ ftrFIIIU·' 
REQUEST FOR PROPOSALS 
SCOPE OF \YORK 
PD2 I-VTS0 I 
Financl' Department 
Jl)l)()I) '.'-: . 1:1 :Vliragc Rd. 
El \lirage. AZ X5335 
Phone: 
1623 ) 87(,-295.1, 
Fax: 
1623) 972-XII O 
at the sole discretion of the City. The Offeror shall undcr,tand. accept. and agree to the premise that the 
City shall award one ( I) contract and two (2) alternate contracts Altcrnarcs will be util1Led when the 
primary contract award is unavailable to perform services. 
V. Offer Format 
Proposal shall be submitted i11 pdrr(lrmal. via email L<> vojcda@cilyofelmiragcaz.gov. Pl..:ase idc11ti 1~· 
the pruject name i11 the subject line vi' the email. Include a ( I) one page cover ktter prepared 011 the 
company's letterhead. with the name and contact in formatio11 or the tirm · s lead person and sig11ed 
by an individual authorized to sign on behalf of the eon1pa11y. Proposals ,hall be 011 8" x 11 " plai11 
paper 11·ith text on unc· side• only. All submittal i11tiir111atiun must c,rnta in data i'u1· ,J11ly the lucal 
oflicc s ll'hich will be performing the 11·ork. 
Offerors must submit an Informational I landout (sec page 18. sceti,Jn 1:3. subsection I) in draft for approval 
by the City. 
W. Offer Criteria 
Criteria are listed in the relative order of importance. 
I. 
Proximity & Method of Approach. 
2. 
Qualifications and Experience. 
3. 
References from Similar Projects. 
4. 
Conformance lo the Request for Proposal and Overall evaluation of the iirmilcam and its 
perceived ability to provide the required services 
X. 
Vehicle Towing Services Evaluation Criteria 
Submittals will be evaluated by the City. Award(s) shall be made to the responsive, r..:sponsible Offcror(s) 
whose proposal(s) is/are determined to be the most ad1-antageous to the City. One ( I) contract will be 
awarded with two (2) alternates. 
SECTI0:--1 IV - Evaluation Criteria 
[ rn/11ativ11 v_/'1/ie proposal 11·i/l he h<1sed 11po11 tlie Ji,llu 11·i11g ,.,.i,eria 1rliicli , 11'/:' lis1ed i11 cm /er o/'i111por1<111,·e: 
.-\. rroximity & Method of .-\pp roach (35 (Joints) 
I. 
Storage Facility or Facilities - Proposer's storage facility shall be located in proxim1ty or the City of 1:1 
Mirage Police Station. 1240 1 W. Cinnabar Ave. El i\.liragc. 1\ Z 85335, 110 further than a firtcen (15) mile 
radius. Preference will be given to proposers 111 the closcs1 proxirrnty. ,he compound shall be open and staffed for 
vehicle receipt or release seven (7) days per week and twenty-lolll (24) hours per day for immediate 
response lo call for service from the EMPD or its representatives In addition, the Proposer agrees to make 
available adequate personnel to staff the facil1ty from 8:00 a.m. to 5:00 p.111 .. :Vlonclay through Friday. for 
the purpose of releasing vehicles to the owners .-\ II storage facilities shall have video surveillance cameras 
showing all access to vehicles. The video ;;hall date and time stamp. and be maintained 0 11 file for at least 
thirty (30) days. All videos shall be made a1·ailable to the City upon request. 
2. 
Towing Equi12menl - The Proposer shall have the ability Lo meet the mi nim um equipment requirements of 
light-duty, medium-duty, and heavy-dut y tow truc ks and meet the spcci fie requirements Exceptions may 
be given; preference will be given lo proposers that meet requirements. The highest evaluation scores will 
be given to the proposer meeting the mini mum equipment requirements. 
3. Response Time - The Proposer is to respond (a1T1vc at the scene) Within twenty-five (25) minutes of recei pt 
of request for service calls that require light and or medium duty wreckers and withm fifty (SO) minutes of 
receipt of request for service calls that requin: heavy duty wreckers any L11nc or the cL1y or night with 
Page 29 01· -tO

City of 
EL MIRAGE 
1\n,, m., 
REQUEST FOR PROPOSALS 
SCOPE OF WORK 
PD2 I-VTSO I 
Finance Department 
I l)O(}t) :--:. [I \,liragc Rd . 
cl \lirag.: . . .\Z XS.,35 
Phon.:: 
I 62.1) X7(,-295., 
Fax 
1623) CJ72-XI 10 
appropriate equipment al the request of the EMl'O, or in the case of City ,·eh1cles. by an au1 h0111cu City 
employee. The Proposer assumes all liability 111 rncet1ng the twenty (25) minutes .ind riliy (50) minute response 
time including, but not limited lo, any and all damages resul ting from traffic accidents and motor vehick 
infraction fines . 
.t. Ethics and Conduct - The Proposer shall conduct operations in the City of El l'vl1ragc in an orderl y, ethical and 
businesslike manner. This contract is very ·ensiti ve in nature 10 the citizens of L:I ~lirage and requi res the 
Proposer and personnel wi ll deal with the public on a daily basis. The proposer must extend common courtesies 
such as expediting the release of vehicles in accordance \\'ith the terms of the contract. 
B. 
Qualifications & Experience (30 points) 
I . 
Expertise of Offeror - The ability of the submitting l'irm to designate quali fied and experienced personn.:1 to 
support the program. The qualifications, cxperi..-:nce. past performance and reliability of key personnel shall b-.: 
reviewed along and certification status. Describe any lega L financial or I icense issues that have occurred with in the 
last five years. 
2. 
Experience ofOfferor - The overall experience of fi rm 111 being able to demonstrate a level of competcnc..: 111 
perfom1ing similar services to clients comparable lO the City Success of firm in performing ,en ices in relateu 
environments shall be preferred. References from other similar contracts wi ll be considered 
3. 
Key Personnel - Offeror shall provide detailed information on the key personnel who will be selected to manage, 
oversee, and actually present the specified program. This will include resumes of key individuals, experience 
and background of individuals, authority level of personnel to 1nake decisions on bchal f of firm. certification 
background, and experience presenting the offered program. Staffing plan to ensure timely delivery of services 
should be submitted. 
C. Reference from Similar Projects (20 points) 
I. References- Please attach three to five reference letters from organiLations with which you have done business. 
2. Prior Performance 
lnclt1d111g but not ltn11kd I 
, 
111,·d ,>Jnpl 111\1,. 1,,J">th.: t1 11-.:, 
111 ,,,.," 
1,,, 1,·q ·,1 
111ndow11s. and aw:1rus ,HHI recog11111011 \\ ill he· 11!-;,11 tt>I, tc,.,11,11 \\h,11 1,,1.ing " 1rJ, 111 J'r 1,1,.:,'1\, 111._n,, 
.\ II such detcrm111at1011s shall be li nal and th,r.:1;,,l 1· 
"', ,·, 1, ,h,t!k11t:,· 111 1.l,1111 I" 1 ,1 ·101 
3. 
Work Plan and Schedule - Offeror shall provide 111 formation regarding back-up policies should issues arise during 
transition or after award. 
D. Conformance to the Request for Proposal and Overall evaluation of the firm/team and its pcrcci,·cd ability 
to provide the required services (15 points) 
I. 
This is to be determined by the selection panel members. 
2. 
Complete all City forms/Questionnaires. 
J. 
Any exception to any part of the RFP must be clearly noted and identified 
Pag..-: JO uf .tO

City of 
EL MIRAGE 
\n,,m, 
REQUEST FOR PROPOSALS 
Finance Department 
10000 ~ - El :Vlirage Rd. 
El ;-..1irage. AZ 85335 
(,H 1,\ 'I) fffl(f UGf, fU(f(,'JI I N ' /"/JUN 
SCOPE OF WORK 
PD2 I -VTSO I 
Phone: 
1623) S76-295., 
Fax 
(623)972-S I IO 
SECTION V - Proposal \larratiw 
REQUIREM Ei\TS SPECIFIC TO E\".-\LL . ..\TIO\i CRITERIA: The required 11arra1i,·c and uthcr 
information required ,,·ith your ,1<.:ceptanec offer should be , ubrnilled in the same shall be submi tted i11 the 
same order as requested and must contain. at a minimum the Ji..1110,,·ing: 
.Vlcthod of Approach 
Describe. in detail, the llrrn's method of approach to the Scope of Work. Address the manner in which the Contrnetor 
proposes to meet the specific requirements of the Scope of\\"ork 111cluding, but not ltmlled to, rcsponse time. business 
office and hours, 24-hour availability, video surveillance. and reporting requirements. 
I. 
3. 
4. 
5. 
6. 
7 
List the names, titles, responsibilities and telephone numbers of the persons to be comacted, at any hour, 
in the event of an emergency. 
Describe the firm's proposed policies pertaining to the release of vehicles. Include proof of ownership 
documentation is required. 
Describe any situation in which the firm's release procedure would ,·a1y from its standard and 
what that varying procedure would be. 
Describe the llrm 's proposed policies and procedures for allowmg access to vehicles by owners . . \ dd1tionally, 
stale procedures for the following: 
a. 
Allowing the owner lo cover the vehicle or take other protective measures. 
b. 
Allowing the owner lo make repairs to the vehicle. 
c. 
Allowing the owner lo remove personal effects or other articles from the interior of the vehicle. 
d. 
Allowing the individual or business authorized by the owner to pcrlorrn any of the activities listed above. 
e. 
Allowing the owner, an authorized non-owner and an unauthorized non-owner (such as a private 
investigator not employed by the owner) to photograph or take notes about the condition of the 
vehicle. 
For vehicles in its care, state the fi1111's policies and procedun.:s for: 
f. 
Determining whether or not a vehicle was damaged. 
g. 
Determining whether or not a vehicle was stolen. 
e. 
Determ ining whether or not a vehicle was stok: 11 from 
cl. 
Making restillltion to the owner in the event that a vehicle is damaged, stolen andior stolen from 
State the firm's policies and procedures for: 
a. 
Detem1ining whether or not private property was damaged in the course of the fam's duties. 
b. 
Making restitution to the owner or restoring the property if ,,l de1e1111ined. 
State the firm's policies and procedures for inlonrnng a vehicle 01-,11er 
a. 
A vehicle is in the firm's possession 
b. 
The location of the vehicle 
c. 
The condition of the vehicle 
8. 
State the firm's policies and procedures for receiving and re~olv111g complaints from the public Provide the name, 
qualifications, and contact info1mation for the person(s) responsible for receiving and resolv111g complamts. 
9. 
State the methods of paymenl the firm will accept. Describe policies and procedures for payment 
10. Provide a draft sample of the informational handout proposed Lo be provided per Sectton Ill (13) of the Scope or 
Page JI of .tO

City of 
EL MIRAGE 
\11ro fl l 
(,NI,,,, llf Hll~t;1-·, mm:111 u rJ IJllfJ 
Work. 
REQUEST FOR PROPOSALS 
SCOPE OF WORK 
PD2 I -VTSOI 
Finance Deparlment 
I 1H)01) '.\. U \foagc Rd. 
[I \ l iragc. AZ S.5335 
Phone: 
1(,23) ~7(,-295., 
Fax: 
1(,23)972-~ 110 
11. Describe in detail manner in which the firm intends to 111..:ct the reporting r<.:quin:ments of the Scope of Work. 
Include a detailed description of the firm· s record keeping tools ,rnd methods. Describe any additwnal 
information the fi rm is capable of recording that may be of use to EMPD. 
12. Propose any informational or reporting enhancements the firm is capable of provid ing. Example: secure web-
based access to the firm's inventory and dates or vehicle towed and stored under this contract by b\l PD. 
Qualifications, Experience, Eq uipment and Facilities 
I. 
Provide a history of the finn. 
2. 
Provide a lisl ofcu1Tent and previous contracts considered similar to the Scope of Work. Include all 
public agencies served. for each, provide a brief description of the Scope of\Vork, the lenglh of ti111e 
the fitm has been providing services and the name, title and telephone number of the person who may 
be contacted regarding the firm's service record. 
3. 
Submit a description of the firm's qualifications, experience and abilities that make it uniquely 
capable to provide services under this contract. 
4. 
Provide copies of the firm's ethical standards, confidentiality policies, 111anagenal philosophy. customer 
service standards and standards of service quality. State the manner in which these standards will be 
evaluated and maintained. The materials may inclmlc, but are not I i111ited to: 
a. 
Membership in and/or good standing with an organization that is devoted to ensuring high 
standards of customer service and consumer protection. such as a Better Business Bureau 
b. 
Membership in and/or good standing with a professional organization devoted toe11courag1ng 
and maintaining ethical orservice standards. 
t:. 
Evidence of training and education in customer service, maintaining quality standards and or 
maintaining quality standards received by th-: firm, its employees and its subcontractors. 
d. 
Letters of commendation from customers ilnd contracting agencies. 
c. 
Copies of instructional material used to ensure employee adherence to ethical, quality and 
customer service standards. 
f. 
A list of references that will attest to the firm's ethical, quality and service standards. The list 
should include the name, address and telephone number of the person who may be contacted and a 
description of the relationship between the firm and the reference. 
5. 
Provide a list and short description ofall of the vehicles proposed to be used in the performance of services. (111 the 
event that the firm does not currently own or lease a su ffic1ent amount of vehicles. provide a description of the 
firm's plan to acquire the necessary equipment. 
6. 
Describe the radio equipment proposed to be used m thedispatching of l:M'-vehicles lfdispatch1ng 
is aided by equipment in addition 10 radios, describe thatcquipment. 
7. 
Provide a detailed descri ption of the firm's video surveillance located at the storage facility. 
Include cameras angles and the specification of the recording equipment. 
8. 
Provide a detailed description ofthe firm's fa<.:iliucs 111clud1ng storage lots and busincs, offices. In the 
event that the firm docs not currently own or lease su ffic1ent faci Ii ties. provide a description of 1hc fi rm's 
plan to acquire the necessary facility. 
9. 
Provide a detailed description of facility secunty 
Pag.: 32 or -tO

C ity of 
EL MIRAGE 
r,N/\'f)/ff!Uf;l(;f, 11/U<.Jl fH"IV Nl·J 
General 
REQUEST FOR PROPOSALS 
SCOPE OF WORK 
PD2 I-VTS0 I 
Financl' Department 
I 1)1)()1) \:. El \,Ii rage Rd. 
El \ liragc. :\ Z X5]35 
Phone: 
I 623) X7(,-295., 
Fa.x: 
1623)972-~I Ill 
l. 
The City reserves the right to conduct intervi..:ws "·ith some or all of the offcrors at any point during the evaluation 
process. However, the City may determine that 111tervicw, are not necessary. In the event interviews arc 
conducted, information provided during the inter\'iew process shall be taken into consideration when evaluating 
the stated criteria. The City shall not reimburse the Offcror Cor the cost associated with the interview process. 
2. 
The City reserves the right to makes such <1dd111011al 111,csuga11111h a, 11 dccni:; ncc..:,san 1,1 c,tJbl1sh the 
competence and financial stability or any Off,.:1or ,ub1111ttrng .1 propu,.11 
3. 
l:xpericnce with the City and entities that c·,alu,111un co1rnn111c..: 111c111bcr, rcp1c,c111 111,1, he 1:ik..:n int,, 
consideration when evaluating qualification, ,111d cxpcncncc· 
[END OF SCOPE OF WORK] 
[REMAINDER OF PAGE INTENTIONALLY LEFT BLANK] 
Page JJ ni'-tO

REFERENCES 
FinanCl' lkpartml•nt 
~ ~ City of 
10000 \ . El t-vliragc RJ. 
~ EL MIRA_9,~ 
Fl '-'l iragc. r-\Z ~5335 
C,"RANV J/LHJ J:ACit·. URJ(;IJ J' l·U 'J'UHU 
Phun.:: 
( 623) 876-295., 
QUESTIONNAIRE 
Fax: 
(623) lJ72-8 I IO 
Please list a minimum of three (3) references that the City of El :v1 iragc may contact. Proposer shall incluJe the name. 
address and telephone 1111mber ofthrecclients for who services have been performcJ References shou ld be current. ,\ ri1.ona 
based, and should be relevant to the personnel described and services subrniued in the Proposals. Please pro1·icle a one- line 
description of services provided with each reference 
Company Name: 
Date of Contract: 
Address : 
Contact: 
May we Contact : 
Phone Number 
YES/NO 
Description of Services 
Company Name: 
Date of Contract: 
Address: 
Contact: 
May we Contact: 
Phone Number 
YES/NO 
Descript ion of Services· 
Company Name: 
Date of Contract: 
Address: 
Contact: 
May we Contact: 
Phone Number 
YES/NO 
Description of Services.

EQUIPMENT LIST 
Finance Dqrnrtment 
~~ City of 
I 0000 :\. [I ivlir:igc Rd. 
El :Vliragc. ,\Z :-35..<35 
l EL M IRA.9,~ 
<:HANO IILIU)AU', 0RJ(,'Jf1' J,Ul'lJNI;! 
PhLlnC: 
( 623 l 876-2953 
QUESTIONNAIRE 
Fax: 
((l23) 972-8 I I 0 
Provide a detailed list and description of the towing \•Chides your company will utili;:e undcrthc resulting contract in the space 
provided below. Use additional pages as necessary or I fusing an attachment pl case c11-: 11 hcn: the attach 111L·n1 is in the offer. 
TYPE 
(LIGHT, 
WI.\.CIJ 
VEI I ICLE l.\'SPECT IO:\ 
M ,\ KE 
YEAR 
VIN# 
LIC# 
.\-1£ 01 t.: .\I, 
CAPACITY 
DATE & OW:\ER 
HEAVY 
DL'TY) 
Pagc 35 0 1· .rn

STORAGE FACILITY 
Financt• Dcpartmt'nt 
~ 
City of 
10000 N. El :Vliragc Rd. 
ELMIRA_9"~ 
El Mirage. :\ Z 85335 
(; N,.,H'l)IJLNJUGI;', URICilll'f UI UHt1 
Phone:: 
(623 l 876-295.3 
QUESTCO NNA[RE 
Fax: 
(62:1 ) l)7~-XI (() 
Provide a detailed list and description of the vehicle ,10ragc facility or facili11es your company will uul izc under 
the resulting contract in the space provided bclo,,. t 'sc additional pages as necessary or If using an attachment 
please cite where the attachment is in the offer 
STORAGE LOCATION 
OVERALL 
LOT 
ZONING 
STORAGE LOT 
(STREET ADDRESS) 
CAPACITY# 
SIZE 
CODE 
OWNER 
FOR VEHICLES 
Pagc J6 of -tO

PERSONNEL LIST 
Fi11at1C(' Depart lll('III 
f1i c;,yof 
10000 :\. El \ liragc Rd. 
ELMIRA9,.~ 
El \1 iragc . .-\Z X.533.:i 
(;JUND l/1;,RJ'U L'I., DR{(i/1 r I (I l'UHL1 
Pht1nc: 
(623) X76-2'J::-., 
QUESTIONNAIRE 
Fax: 
(623) 'J72-XI 10 
Evaluation Criteria Company Personne l Qualilicat1ons: The Offcror shall provide 1nlonn ation demonstrating 11s 
company personnel's qualifica1io11s by providing the following information for all personnel who will be performing 
under the resultant contract in the space provided beloll' Use additional pages as necessary or il'using an a11achmcnt 
please cite where the attachment is in the offer: 
DATE 
DRIVERS 
DRIVERS 
START DATE 
YEARS EXPERIENCE 
NAME 
OF BIRTH 
LICENSE 
LICENSE 
WITH COMPANY 
AS TOW TRUCK 
(M/Y) 
DRIVER 
CLASS 
# 
Page 37 or .rn

ALTERNATE AWARD 
Finance Department 
1r:Pi City of 
ACCEPTANCE 
I 0000 N. El :-,, I iragc Rd. 
~ ELMIRAGE 
[I Mirage . .'\7 ~5335 
A,i,vu., 
(;JH:\'JJI/LIUli-l C,'l;, lJRJ(; fl{f V '/URt! 
Phone: 
(623 ) X76-2lJ53 
Fax: 
(623) 972-8 110 
QUESTIONNAIRE 
If not selected as one of the primary awards are you willing to accept 
the alternate award (Scope of Work, Section III, Sub-Section U) under 
the same terms and conditions of this contract? Please check the box 
above and sign below. 
Note: Failure to check this box, sign below, and/or submit this form 
with proposal required documents will eliminate your firm from 
alternate consideration. 
ATTEST: 
DATE : 
Authorized Officer 
NAME OF FIRM 
Page J8 ul"-rn

Cicy of 
'Et MIRAGE 
FIXED FEE SCHEDULE 
.~ n,uoJ 
LIGHT DUTY 
SERVICE TYPE 
V EHICLE 
MAXIMUM ALLOWABLE HOURLY SERVICE CALL RATES 
. 
Rat es prorated every 15 minutes after first completed hour . 
. Rates start when tow truck is dispatched/en-route to specified scene & ends at 
$ 73.00 
point of vehicle delivery/unload at Contractor's nearest storage facility, or at the 
Per hour 
destination specified by the vehicle owner. 
MAXIMUM ALLOWABLE LOADED MILEAGE RATE 
Charge starts at scene {loaded vehicle) & ends at point of vehicle delivery/u nload 
$ 4.00 
at nearest contractor storage facility or at the destination specified by the vehicle 
Per mile 
MAXIMUM ALLOWABLE VEHICLE STORAGE FLAT RATES 
No charge shall be incurred for storage during the calendar day in which the 
$ 30.00 
vehicle 1s picked up A calendar day 1s defined as midnight to midnight 
Per calendar day 
M AXIMUM ALLOWABLE VEHICLE STORAGE FLAT RATES FOR 
30 DAY IMPOUND: pursuant to A R.S. §28-3512(8), fee applies regardless of 
$25.00 
the number of days the vehicle is held in storage, which includes those days 
exceeding 20 days. 
Per calendar day 
MAXIMUM ALLOWABLE GATE FEE AFTER NORMAL HOURS 
Not City Request - Unless access 1s required pursuant to A.R.S. §28-3512 
$ 50 00 
subsection B which requires access at no charge to t he vehicle for installation of a 
Flat Rate 
cert 1f1ed 1gnit1on interlock device 
MAXIMUM A LLOWABLE GATE FEE AFTER NORMAL HOURS 
City Request 
No Charge 
Page 39 uf -tO 
Finance Department 
I 0000 N. U Mirage RJ. 
El Mirage. /1.Z 853.,5 
Plwne: 
( 623) X7b-2<JS3 
Fax: 
(623)972-8 110 
MEDIUM DUTY 
HEAVYDUTY 
VEHICLE 
VEHICLE 
$ 106.00 
S 262.00 
Per hour 
Per hour 
$ 5 00 
$ 7 00 
Per mile 
Per mile 
$ 37.00 
$ 53.00 
Per calendar day 
Per calendar day 
$25 .00 
$25.00 
Per calendar day 
Per calendar day 
$50.00 
$ 50.00 
Flat Rare 
Flat Rate 
No Charge 
No Charge

City of 
'Et MIRAGE 
FIXED FEE SCHEDULE 
A,...,..,..,. 
~·NA'\'0 1/LJIJ I.AC.'~ BRJCi/1 r H,? lfll£! 
SERVICE TYPE 
LIGHT DUTY 
VEHICLE 
MAXIMUM ALLOWABLE GATE FEE DURING NORMAL BUSINESS HOURS 
Non-City and City 
No gate fee shall be charged during normal business hours or for access for installation of 
No Charge 
1gn1t1011 antt:rlock device:, pursuant to A.R.S §28-3512 
MAXIMUM ALLOWABLE OFF-ROAD RECOVERY FLAT RATE 
(Requires appro val of EMPD Supervisor) 
$ 67.00 
May be charged an add1t1on tote hourly rate (May not be charged w ith the extraordinary 
Fla t Rate 
circumstances recovery rate.) 
MAXIMUM ALLOWABLE EXTRAORDINARY CIRCUMSTANCES RECOVERY RATE 
(Requires approval of EMPD Supervisor) 
S 125 00 
May be charged ,n addition to the hourly rate (May not be charged with the off-road recovery 
Per Hour 
rdte.) 
MAXIMUM ALLOWABLE FLAT RA TE-ROADSIDE ASSISTANCE 
{Opttonal service -
Tow1n~ contractors may part1cifiate at their discretior;_} Providing 
$ 73.00 
motonst/dnver assistance ot er than towing services 
ourly rates and mileage o not apply 
Flat Rate 
to th1~ ~erv1ce 
Pag~ 40 of 40 
Finance Department 
I 0000 N. 1,1 Mi rag~ Rd. 
El Mir;_ig~. /\Z X:'i.n:'i 
Phon~: 
(623 ) 876-29:'i.1 
Fax: 
(62>)972-XII O 
MEDIUM DUTY 
HEAVYDUTY 
VEHICLE 
VEHICLE 
No Charge 
No Charge 
$ 132 00 
$ 199 00 
Flat Ratt 
Flat Rate 
S 130 00 
S 13000 
Per Hour 
Per Hour 
$ 106.00 
$ 262 00 
Flat Rate 
Flat Rate