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Service Order
2 Mill & Main; Suite 630; Maynard, MA 01754
Created by Jacob Newcomer
Order Date
Apr 28, 2025
Contact Phone (620) 560-7984
Order valid if signed by
May 31, 2025
Contact Email jnewcomer@cleargov.com
Customer Information
Customer City of El Mirage
Contact Crystal Dyches
Billing Contact
Address 10000 N El Mirage Road
Title City Manager
Title
City, St, Zip El Mirage, AZ 85335
Email cdyches@elmirageaz.gov
Email
Phone (623) 972-8116
PO # (If any)
The Services you will receive and the Fees for those Services are...
Subscription Services
Tier
Service Fees
ClearGov Base Platform - Civic Edition
Tier 3
($
3,000.00)
ClearGov Operational Budgeting - Civic Edition
Tier 3
($
17,600.00)
ClearGov Personnel Budgeting - Civic Edition
Tier 3
($
17,600.00)
ClearGov Capital Budgeting - Civic Edition
Tier 3
($
17,600.00)
ClearGov Digital Budget Book - Civic Edition
Tier 3
($
12,000.00)
ClearGov Transparency - Civic Edition
Tier 3
($
11,000.00)
Bundle Discount: Base Platform (50%)
Tier 3
($
(1,500.00)
Bundle Discount: Modules (25%)
Tier 3
($
(18,950.00)
Total ClearGov Subscription Service Fee - Billed ANNUALLY IN ADVANCE ($
58,350.00)
Special Terms
Applies to
Amount
First Year Discount: 3 year step ramp to new pricing.
All Modules
($
(20,350.00)
ClearGov will provide your Services according to this schedule...
Period
Start Date
End Date
Description
Initial
Jul 1, 2025
Jun 30, 2029
ClearGov Subscription Services
To be clear, you will be billed as follows...
Billing Date(s)
Amount(s)
Notes
Jul 1, 2025
$38,000.00
Annual Subscription Fee (Includes 1st Year Discount)
Jul 1, 2026
$45,967.84
Annual Subscription Fee (1st Year of 3 Year Step Ramp)
Jul 1, 2027
$53,935.68
Annual Subscription Fee (2nd Year of 3 Year Step Ramp)
Jul 1, 2028
$61,903.52
Annual Subscription Fee (3rd Year of 3 Year Step Ramp)
Additional subscription years and/or renewals will be billed annually in accordance with pricing and terms set forth herein.
Billing Terms and Conditions
Valid Until
May 31, 2025
Pricing set forth herein is valid only if ClearGov Service Order is executed on or before this date.
Payment
Net 30
All invoices are due Net 30 days from the date of invoice.
Initial Period
Rate Increase
3% per annum
During the Initial Service Period, the Annual Subscription Service Fee shall automatically increase by this amount.
Rate Increase
6% per annum
After the Initial Service Period, the Annual Subscription Service Fee shall automatically increase by this amount.
General Terms & Conditions
Customer Satisfaction
Guarantee
During the first thirty (30) days of the Service, Customer shall have the option to terminate the Service, by providing
written notice. In the event that Customer exercises this customer satisfaction guarantee option, such termination shall
become effective immediately and Customer shall be eligible for a full refund of the applicable Service Fees.
Statement of Work
ClearGov and Customer mutually agree to the ClearGov Service activation and onboarding process set forth in the
attached Statement of Work. Please note that ClearGov will not activate and/or implement services for any Customer with
outstanding balance past due over 90 days for any previous subscription services.
Taxes
The Service Fees and Billing amounts set forth above in this ClearGov Service Order DO NOT include applicable taxes. In
accordance with the laws of the applicable state, in the event that sales, use or other taxes apply to this transaction,
ClearGov shall include such taxes on applicable invoices and Customer is solely responsible for such taxes, unless
documentation is provided to ClearGov demonstrating Customer's exemption from such taxes.
Term & Termination
Subject to the termination rights and obligations set forth in the ClearGov BCM Service Agreement, this ClearGov Service
Order commences upon the Order Date set forth herein and shall continue until the completion of the Service Period(s)
for the Service(s) set forth herein. Each Service shall commence upon the Start Date set forth herein and shall continue
until the completion of the applicable Service Period. To be clear, Customer shall have the option to Terminate this
Service Order on an annual basis by providing notice at least sixty (60) days prior to the end of the then current Annual
Term.
Auto-Renewal
After the Initial Period, the Service Period for any ClearGov Annual Subscription Services shall automatically renew for
successive annual periods (each an "Annual Term” ), unless either Party provides written notice of its desire not to renew
at least sixty (60) days prior to the end of the then current Annual Term.
Agreement
The signature herein affirms your commitment to pay for the Service(s) ordered in accordance with the terms set forth in
this ClearGov Service Order and also acknowledges that you have read and agree to the terms and conditions set forth in
the ClearGov BCM Service Agreement found at the following URL: http://www.ClearGov.com/terms-and-conditions. This
Service Order incorporates by reference the terms of such ClearGov BCM Service Agreement.
Customer
ClearGov, Inc.
Signature
Signature
Name Crystal Dyches
Name Bryan A. Burdick
Title City Manager
Title President
Please e-mail signed Service Order to Orders@ClearGov.com or Fax to (774) 759-3045
Order type (ClearGov internal use only)
Select Order Type for this Service Order
RI
If XS: Original Service Order Date
Statement of Work
This Statement of Work outlines the roles and responsibilities by both ClearGov and Customer required for the activation and onboarding of the ClearGov
Service. ClearGov will begin this onboarding process upon execution of this Service Order. All onboarding services and communications will be provided
through remote methods - email, phone, and web conferencing.
ClearGov Responsibilities
- ClearGov will activate ClearGov Service subscription(s) as of the applicable Start Date(s). ClearGov will create the initial Admin User account, and the
Customer Admin User will be responsible for creating additional User accounts.
- ClearGov will assign an Implementation Manager (IM) responsible for managing the activation and onboarding process. ClearGov IM will coordinate with
other ClearGov resources, as necessary.
- ClearGov IM will provide a Kickoff Call scheduling link to the Customer’s Primary Contact. Customer should schedule Kickoff Call within two weeks after the
Service Order has been executed.
- If Customer is subscribing to any products that require data onboarding:
- ClearGov IM will provide a Data Discovery Call scheduling link to the Customer’s Primary Contact. Customer should schedule Data Discovery Call based on
the availability of Customer’s staff.
- ClearGov will provide Customer with financial data requirements and instructions, based on the ClearGov Service subscription(s).
- ClearGov will review financial data files and confirm that data is complete, or request additional information, if necessary. Once complete financial data
files have been received, ClearGov will format the data, upload it to the ClearGov platform and complete an initial mapping of the data.
- After initial mapping, ClearGov will schedule a Data Review call with a ClearGov Data Onboarding Consultant (DOC), who will present how the data was
mapped, ask for feedback, and address open questions. Depending upon Customer feedback and the complexity of data mapping requests, there may be
additional follow-up calls or emails required to complete the data onboarding process.
- ClearGov will inform Customer of all training, learning, and support options. ClearGov recommends all Users attend ClearGov Academy training sessions
and/or read Support Center articles before using the ClearGov Service to ensure a quick ramp and success. As needed, ClearGov will design and deliver
customized remote training and configuration workshops for Admins and one for End Users - via video conference - and these sessions will be recorded for
future reference.
- ClearGov will make commercially reasonable efforts to complete the onboarding/activation process in a timely fashion, provided Customer submits financial
data files and responds to review and approval requests by ClearGov in a similarly timely fashion. Any delay by Customer in meeting these deliverable
requirements may result in a delayed data onboarding process. Any such delay shall not affect or change the Service Period(s) as set forth in the applicable
Service Order.
Customer Responsibilities
- Customer's Primary Contact will coordinate the necessary personnel to attend the Kickoff and Data Discovery Calls within two weeks after the Service Order
has been executed. If Customer needs to change the date/time of either of these calls, the Primary Contact will notify the ClearGov IM at least one business
day in advance.
- If Customer is subscribing to any products that require data onboarding:
- Customer will provide a complete set of requested financial data files (revenue, expense, chart of accounts, etc.) to ClearGov in accordance with the
requirements provided by ClearGov.
- Customer's Primary Contact will coordinate the necessary personnel to attend the Data Discovery and Data Review calls. It is recommended that all
stakeholders with input on how data should be mapped should attend. Based on these calls and any subsequent internal review, Customer shall provide a
detailed list of data mapping requirements and requested changes to data mapping drafts in a timely manner, and Customer will approve the final data
mapping, once completed to Customer’s satisfaction.
- Customer will complete recommended on-demand training modules in advance of customized training & configuration workshops.
- Customer shall be solely responsible for importing and/or inputting applicable text narrative, custom graphics, performance metrics, capital requests,
personnel data, and other such information for capital budget, personnel budget, budget books, projects, dashboards, etc.