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Point of Contact Manual TABLE OF CONTENTS Phase 1: Lab Draws Phase 2: Telehealth Consultations Phase 3: Registered Dietician Point of Contact 411 List Test Results & Data Page 3 & 4 Page 5 Page 6 Page 7 Page 8 IN ORDER TO MAKE OUR PROGRAM A SUCCESS FOR EVERYONE, BELOW ARE SOME THOUGHTFUL TOPICS FOR CONSIDERATION AS WE PLAN AHEAD The lab draws take place about two to four weeks prior to the telehealth portion of the program. Each individual looking to participate must complete a lab draw to be eligible for the telehealth consultation. PHASE 1: LAB DRAWS Important considerations: Individuals must be fasting for at least 8 hours prior to blood draw Caffeine is not allowed in the fasting window Staying well hydrated with water while fasting is highly encouraged In states where applicable, any participant who cannot make the lab draw on site may schedule an appointment at a Quest Patient Service Center (PSC) for a $25-35 fee (payable by department or individual. LAB DRAW TIMELINE: Step 1: Determine scheduling timeline with Operations Manager Step 2: Launch department landing page which includes signup links and necessary information Step 3: Participants register for desired appointment time Step 4: Quest/Cleveland Heart Lab ships necessary supplies to location prior to lab draw Step 5: Lab draw takes place In order to host a lab draw on site Cleveland Heart Lab requires a minimum of 30 participants. For departments smaller than this, the PSC fee will be waived. Time & Space Requirements: One medium private room (conference room, small classroom or training room) Internet access for the lab draw team to check in patients Each appointment is about 5-10 minutes in length Generally 50 participants per session (7:00am-12:00pm) Afternoon sessions approved on a case by case basis by Quest/CHL. CHL requires a minimum notice of 30 days from SIGMA for any requested dates. Requests are not gauranteed. Anyone who participated in the lab draw will automatically receive an invitation to sign up for a telehealth consultation. Email invitations will go out within 24-48 hours of the lab draw completion If your department hosts a lab draw on a Friday invitations will go out the next Monday or Tuesday If your department was only offering Quest PSC lab draws, the invitations will go out after the last lab draw appointment is completed. Telehealth appointments are 20 minutes in length with one of SIGMA’s advanced practitioners. PHASE 2: TELEHEALTH CONSULTATIONS Recommendations: Participants should use personal computers with functioning video camera and microphone Calls should be taken in a private and quiet environment when possible In a pinch, smart phones, iPads and other devices can be used Some department firewalls block our video and sound so it is preferred to not be on department networks when possible As part of our program, all individuals will have the opportunity for a free call with a registered dietician through the 4myheart program. Participants must schedule this call on their own but will be provided the resources to do so. PHASE 3: REGISTERED DIETICIAN POINT OF CONTACT 411 Sales & Contracting cbettis@telemed2u.com vpallozzi@telemed2u.com cwitt@telemed2u.com csmyth@telemed2u.com Craig Bettis, Western Region Director of Sales Vince Pallozzi, Easter Region Director of Sales Cassie Witt, Eastern Region Sales Chris Smyth, Central Region Sales 970-390-0628 740-751-6430 651-235-4129 512-656-1199 Operations Kat Kinneary, Operations Manager Matt Glendining, Lead Metabolic Technician kkinneary@telemed2u.com mglendining@telemed2u.com 516-784-6535 970-376-1434 Patient Scheduling Mia William-Kency, Administrative Assistant mia@sigmacoaching.com 512-553-2302 SIGMA General Contact Email: support@sigmacoaching.com Phone: 904-474-4622 SIGMA operates under strict guidelines to remain compliant with HIPAA All participants will have a patient portal on SIGMA’s electronic medical record system, PrognoCIS. All telehealth calls will be hosted through PrognoCIS as it is a secure platform All results and information will be stored in this electronic medical record system Any participants who screened with SIGMA previously will have their old results uploaded as well Aggregate data reports will be available once all screenings are completed. They will be released pending payment of the invoice in full. TEST RESULTS & DATA