Cisco Unified Communication License Agreement

Customer Order Form
Cisco Products and Services
Seller: CDW Direct, LLC
Customer: CITY OF EL MIRAGE
Subscription Term Start Date: Align with Cisco Start Date
Initial Subscription Term:  36 Months*
Subscription Payment: Annual
Auto Renew: No
Cloud Service Description
Unit
Quantity
Annual
Unit Fee
UOM
Annual
Total
Service
Fee
Initial
Subscription
Term Total
Service Fee
Solution Support for Collaboration
1
$1,189.32
$1,189.32
$3,567.96
On-Premises UCCX Premium Concurrent Agent
22
$508.80
Per Agent
$11,193.60
$33,580.80
Total Service Fees
$1,698.12
$12,382.92
$37,148.76
INCLUDED ITEMS
Flex 3.0 for Contact Center
1
On-Premises UCCX Premium Agent License Smart Licensing
22
Per Each
On-Premises UCCX Standard & Premium Server Smart Licensing
1
Per Each
On-Premises UCCX Standard & Premium Media Kit v15
1
Per Each
Initial Subscription Term Total : $37,148.76
Terms:
1. TERMS AND CONDITIONS - Customer’s obligations to Seller under this Subscription Order Form, including its payment
obligations are subject to the Terms and Conditions of Sales and Service Projects on Seller’s website at www.CDW.com,
unless Customer has entered into a written agreement with Seller covering Customer’s purchase of products and services
from Seller (“Existing Customer Agreement”), in which case Customer’s obligations shall be subject to the terms of such
Existing Customer Agreement.
2. TAXES – Customer acknowledges that Seller will provide separate invoices for the Webex service and the Cisco Calling Plan
service. The seller will collect applicable sales tax for the Webex service. If the Customer selects a Cisco Calling Plan service,
the Seller will collect all indirect and telecommunication taxes and remit such taxes to Cisco on behalf of their affiliate
Broadsoft Adaption LLC, the provider of the Cisco Calling Plan.
3. PAYMENT – Customer will pay all Fees for the use of the Cisco Products and Services as outlined in Seller’s invoice within
30 days after the date of the invoice or by such other payment terms that may have been negotiated between Customer and
Seller. In addition to the Subscription Fee, the Customer will also be responsible for all additional fees for any subscription
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renewals and extensions, metered usage components consumed by the Customer, including any True Forward or
Exceptional Growth charges as referenced in the Cisco Terms (as defined below), audio fees, and other subscriptions,
features, products, services, or add-ons that Customer uses within the Cisco Products and Services. Seller will invoice
Customer for the Subscription Fee periodically as set forth in this Customer Order Form unless otherwise agreed to between
the parties. Seller will invoice for any usage, consumption, True Forward, overage, or any other additional fees based on
Cisco’s billing schedule for such charges. The Subscription Fee and all additional fees due hereunder are collectively referred
to as “Fees”.
4. SERVICE SUSPENSION – In addition to any other rights Seller may have, Seller may suspend or terminate the Cisco
Products and Services if Customer fails to pay any Fees within ten (10) business days after the applicable due date.
5. NON-CANCELLABLE/NON-REFUNDABLE - The Cisco Products and Services purchased under this Customer Services
Order Form are non-cancellable and all Fees paid to Seller are non-refundable.
BY SIGNING BELOW OR PLACING AN ORDER FOR ABOVE PRODUCTS, Customer acknowledges and agrees: (1) that it is
receiving the Cisco Products and Services directly from Cisco Systems, Inc. (“Cisco”) and hereby agrees to the Cisco’s terms and
conditions (“Cisco Terms”), which can be found at Cisco’s Customer Contract Experience site at the following
URL: https://www.cisco.com/site/us/en/about/legal/contract-experience/index.html which includes Cisco’s General Terms at the
following URL: https://www.cisco.com/c/dam/en_us/about/doing_business/legal/Cisco_General_Terms.pdf and the Offer Descriptions
at the following URL: https://www.cisco.com/c/en/us/about/legal/cloud-and-software/software-terms.html#-offer-descriptions-
product (2) that Cisco or its affiliates and not Seller will be responsible for the performance of the Cisco Products and Services.
CUSTOMER AUTHORIZED REPRESENTATIVE
Signature:_______________________________________
 Name:_________________________________________
 Title:__________________________________________
 Date:__________________________________________
Version Date: 9/22/2025
9/22/25, 10:43 AM
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